Method, apparatus, device and medium for realizing customer service

Abstract

This disclosure proposes a method, apparatus, device, and medium for implementing customer service services. The method includes: establishing a virtual conference room associated with a first device, wherein the virtual conference room has conference room information, and the first device is used to use customer service services; sending a first instruction to a second device, wherein the first instruction includes conference room information and is used to request the second device to access the virtual conference room, and the second device is used to implement a first customer service service; and confirming that the second device has accessed the virtual conference room, sending a second instruction to a third device, wherein the second instruction includes conference room information and is used to request the third device to access the virtual conference room, and the third device is used to implement a second customer service service. The first and second customer service services are different. This addresses the technical problems of low efficiency and poor timeliness in implementing customer service services in existing technologies, resulting in a poor user experience.

Description

Technical Field

[0001] This disclosure relates to the field of autonomous driving technology, and in particular to a method, apparatus, device, and medium for implementing customer service. Background Technology

[0002] In the field of autonomous driving, self-driving cars can be equipped with customer service representatives who can provide services such as answering questions and providing driving advice. These customer service services can resolve problems encountered by users while riding in driverless cars. However, in related technologies, the efficiency and timeliness of customer service implementation are relatively low, resulting in a poor user experience. Summary of the Invention

[0003] This disclosure aims to at least partially address one of the technical problems in the related art.

[0004] Therefore, this disclosure proposes a method, apparatus, electronic device, computer-readable storage medium, and computer program product for implementing customer service services, which can improve the efficiency, timeliness, and user experience of customer service services.

[0005] The first aspect of this disclosure proposes a method for implementing customer service services, executed by a cloud device; comprising: establishing a virtual conference room associated with a first device, wherein the virtual conference room has conference room information, and the first device is used to use customer service services; sending a first instruction to a second device, wherein the first instruction includes: conference room information, and the first instruction is used to request the second device to access the virtual conference room, and the second device is used to implement a first customer service service; and determining that the second device has accessed the virtual conference room, and sending a second instruction to a third device, wherein the second instruction includes: conference room information, and the second instruction is used to request the third device to access the virtual conference room, and the third device is used to implement a second customer service service, wherein the first customer service service and the second customer service service are different.

[0006] A second aspect of this disclosure provides a method for implementing customer service services, executed by a first device, the first device being used to utilize customer service services; including: accessing a virtual conference room, wherein the virtual conference room has conference room information; the conference room information is used by a second device and a third device to access the virtual conference room, the second device being used to implement a first customer service service, the third device being used to implement a second customer service service, and the first customer service service and the second customer service service being different.

[0007] A third aspect of this disclosure provides an apparatus for implementing customer service services, comprising: an establishment module for establishing a virtual conference room associated with a first device, wherein the virtual conference room has conference room information, and the first device is used to use customer service services; a first sending module for sending a first instruction to a second device, wherein the first instruction includes conference room information and is used to request the second device to access the virtual conference room, and the second device is used to implement a first customer service service; and a second sending module for determining that the second device has accessed the virtual conference room and sending a second instruction to a third device, wherein the second instruction includes conference room information and is used to request the third device to access the virtual conference room, and the third device is used to implement a second customer service service, wherein the first customer service service and the second customer service service are different.

[0008] The fourth aspect of this disclosure provides an apparatus for implementing customer service services, comprising: an access module for accessing a virtual conference room, wherein the virtual conference room has conference room information; the conference room information is used for a second device and a third device to access the virtual conference room, the second device is used to implement a first customer service service, the third device is used to implement a second customer service service, and the first customer service service and the second customer service service are different.

[0009] A fifth aspect of this disclosure provides an electronic device, including: a processor and a memory communicatively connected to the processor; the memory stores computer-executable instructions; the processor executes the computer-executable instructions stored in the memory to implement the method for implementing customer service proposed in the above-mentioned aspects of this disclosure.

[0010] A sixth aspect of this disclosure provides a computer-readable storage medium storing computer-executable instructions that, when executed by a processor, are used to implement the method for implementing customer service services as proposed in the above-described aspects of this disclosure.

[0011] A seventh aspect of this disclosure provides a computer program product, including a computer program that, when executed by a processor, implements the method for implementing customer service services as proposed in the above-described aspects of this disclosure.

[0012] The methods, apparatus, electronic devices, computer-readable storage media, and computer program products disclosed herein for implementing customer service services allow a cloud device to establish a virtual conference room associated with a first device. The virtual conference room contains conference room information. The first device uses the customer service service and sends a first instruction to a second device, which includes conference room information and requests the second device to access the virtual conference room. The second device then performs a first customer service service. Upon confirming the second device's access to the virtual conference room, the cloud device sends a second instruction to a third device, which also includes conference room information and requests the third device to access the virtual conference room. The third device performs a second customer service service. The first and second customer service services are different. Because the cloud device can quickly request access from the second and third devices after establishing the virtual conference room for the first device, and upon access completion, the second and third devices can quickly provide the corresponding customer service services to the first device, the efficiency, timeliness, and user experience of customer service services are improved.

[0013] Additional aspects and advantages of this disclosure will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of this disclosure. Attached Figure Description

[0014] The above and / or additional aspects and advantages of this disclosure will become apparent and readily understood from the following description of the embodiments taken in conjunction with the accompanying drawings, in which:

[0015] Figure 1 A flowchart illustrating a method for implementing customer service operations provided in an embodiment of this disclosure;

[0016] Figure 2 A flowchart illustrating another method for implementing customer service services provided in this embodiment of the disclosure;

[0017] Figure 3 This is a flowchart illustrating another method for implementing customer service services provided in an embodiment of this disclosure;

[0018] Figure 4 A flowchart illustrating another method for implementing customer service services provided in this embodiment of the present disclosure;

[0019] Figure 5 This is one implementation of the first triggering operation in the embodiments of this disclosure;

[0020] Figure 6 This is one way of implementing the content of the first pop-up window in this embodiment of the disclosure;

[0021] Figure 7 This is one way to implement the content of the second pop-up window in the embodiments of this disclosure;

[0022] Figure 8 A schematic diagram of the structure of an apparatus for implementing customer service services provided in an embodiment of this disclosure;

[0023] Figure 9 A schematic diagram of another device for implementing customer service services provided in an embodiment of this disclosure;

[0024] Figure 10 A block diagram of an exemplary electronic device suitable for implementing embodiments of the present disclosure is shown. Detailed Implementation

[0025] Some embodiments of this disclosure will now be described in detail, examples of which are illustrated in the accompanying drawings. When the following description refers to the drawings, unless otherwise indicated, the same numbers in different drawings denote the same or similar elements. Various changes, modifications, and equivalents of the methods, apparatus, and / or systems described herein will become apparent upon understanding this disclosure. For example, the order of operations described herein is merely illustrative and is not limited to those orders set forth herein, but can be changed as will become apparent upon understanding this disclosure, except for operations that must be performed in a particular order. Furthermore, for clarity and brevity, descriptions of features known in the art may be omitted.

[0026] The embodiments described in the following examples of this disclosure are not representative of all embodiments consistent with this disclosure. Rather, they are merely examples of apparatuses and methods consistent with some aspects of this disclosure as detailed in the appended claims.

[0027] It should be noted that all actions involving the acquisition of signals, information, or data in this disclosure are carried out in compliance with the relevant data protection laws and policies of the country where the location is situated, and with authorization from the owner of the relevant device. Figure 1 This is a flowchart illustrating a method for implementing customer service operations according to an embodiment of this disclosure.

[0028] The following describes a method and apparatus for implementing customer service according to embodiments of the present disclosure, with reference to the accompanying drawings.

[0029] Figure 1 This is a flowchart illustrating a method for implementing customer service operations according to an embodiment of this disclosure.

[0030] This embodiment illustrates the example of configuring a method for implementing customer service services within a device for implementing customer service services. In this embodiment, the method for implementing customer service services can be configured within a device for implementing customer service services. The device for implementing customer service services can be located in a server or in an electronic device, without limitation.

[0031] This embodiment uses the example of configuring a customer service method in an electronic device. The electronic device can be a hardware device with various operating systems, such as a smartphone, tablet, personal digital assistant, or e-reader.

[0032] It should be noted that the execution entity of the embodiments of this disclosure may be, in hardware, a central processing unit in a server or electronic device, and in software, a related background service in a server or electronic device, and there are no limitations on this.

[0033] This embodiment can be applied to cloud devices, which can create a virtual conference room for vehicles and automatically trigger the connection of various devices providing customer service services to the virtual conference room, without any limitations.

[0034] like Figure 1 As shown, the method for implementing customer service includes the following steps:

[0035] Step S101: Establish a virtual conference room associated with the first device, wherein the virtual conference room has conference room information and the first device is used for customer service services.

[0036] The first device can be a device used for customer service operations. The first device can be deployed in a vehicle, or it can be a platform device capable of controlling the vehicle, etc. Specifically, the first device can be, for example, an in-vehicle device; there are no restrictions on this.

[0037] In the embodiments of this disclosure, "the first device accesses the virtual conference room" can be understood as the first device controlling the vehicle to access the virtual conference room for use in customer service services based on the first device in an autonomous driving scenario, and there are no restrictions on this.

[0038] The virtual meeting room is used to provide various customer service services to the primary device. Different customer service services can be provided by different devices. The virtual meeting room can support the access of various devices. When various devices are connected, the devices providing customer service services can provide customer service to the primary device through the virtual meeting room.

[0039] Optionally, in some embodiments, a cloud device may establish a virtual conference room associated with the first device to support various devices accessing the virtual conference room to provide customer service to the first device through the virtual conference room.

[0040] The meeting room information describes the virtual meeting room. This information includes, for example, the virtual meeting room's name and access password, and is not restricted.

[0041] Optionally, in some embodiments, the creation of a virtual conference room associated with the first device can be triggered by a cloud device, or the creation of a virtual conference room associated with the first device can be triggered by the first device in the cloud device, without limitation.

[0042] Optionally, in some embodiments, the process of establishing a virtual meeting room associated with the first device may involve obtaining the device information of the first device and establishing the virtual meeting room associated with the first device based on the device information. This ensures the timeliness and accuracy of the virtual meeting room establishment, improving the effectiveness of customer service operations.

[0043] The device information is used to identify the first device. Device information includes, for example, the address parameters and serial number of the first device, and is not limited in scope.

[0044] Optionally, in some embodiments, the cloud device can obtain the device information of the first device and establish a virtual meeting room for the first device in the cloud device based on the device information, without limitation.

[0045] Optionally, in some embodiments, the process of obtaining device information of the first device may involve receiving a third instruction sent by the first device and obtaining device information from the third instruction, wherein the third instruction is generated by the first device in response to a first triggering operation. This enables the rapid establishment of a virtual meeting room for the first device based on the triggering of the first device, improving the timeliness of virtual meeting room establishment and making it suitable for personalized customer service scenarios.

[0046] The first triggering operation can be a triggering operation on the first device. The process of the first device generating and sending a third instruction in response to the first triggering operation can be found in subsequent embodiments.

[0047] Optionally, in some embodiments, during the process of obtaining device information of the first device, a third instruction may be sent to the first device in response to a second triggering operation on the cloud device. This third instruction requests the first device to send device information and receives the device information. This enables the rapid establishment of a virtual meeting room for the first device based on triggering from the cloud device, improving the timeliness of virtual meeting room establishment and making it suitable for personalized customer service scenarios.

[0048] In other words, a virtual meeting room creation interface can be provided on the cloud device, and a second trigger operation can be listened to based on this creation interface. If the second trigger operation is listened to, a third instruction is sent to the first device to request the first device to provide device information. When the first device receives the third instruction, it obtains its own device information and feeds the device information back to the cloud device. The cloud device can then receive the device information fed back by the first device and use it to create a virtual meeting room for the first device.

[0049] Step S102: Send a first instruction to the second device, wherein the first instruction includes: conference room information, the first instruction is used to request the second device to access the virtual conference room, and the second device is used to implement the first customer service service.

[0050] After establishing a virtual meeting room associated with the first device, the cloud device can send a first instruction to the second device. The first instruction can carry meeting room information and is used to request the second device to access the virtual meeting room.

[0051] The second device is used to implement the first customer service service. Optionally, in some embodiments, the first customer service service may be, for example, a knowledge-sharing service, a driving consultation service, etc. The first customer service service may have a certain service capability level, and the first customer service service may provide services at the corresponding service capability level.

[0052] Optionally, in some embodiments, the second device may refer to an electronic device, a central control platform device, etc., used to provide the first customer service. The agents (or artificial intelligence) on the second device side can provide the first customer service to the first device through the second device, and there is no limitation on this.

[0053] Optionally, in some embodiments, the second device may receive a first instruction sent by a cloud device and obtain conference room information from the first instruction. The second device may then use the conference room information to access the virtual conference room, without limitation.

[0054] Step S103: Determine that the second device has accessed the virtual conference room, and send a second instruction to the third device. The second instruction includes: conference room information. The second instruction is used to request the third device to access the virtual conference room. The third device is used to implement the second customer service service. The first customer service service and the second customer service service are different.

[0055] Optionally, in some embodiments, the cloud device can detect whether the second device has accessed the virtual conference room. If the second device has accessed the virtual conference room, the cloud device can send a second instruction to the third device to request the third device to access the virtual conference room. The third instruction may carry conference room information to request the third device to access the virtual conference room.

[0056] The third device is used to implement the second customer service function. Optionally, in some embodiments, the second customer service function may be, for example, a knowledge-sharing service, a driving consultation service, etc. The second customer service function may have a certain service capability level, and the second customer service function may provide services at the corresponding service capability level.

[0057] Optionally, in some embodiments, the first customer service service and the second customer service service are not the same. For example, the service capability level of the second customer service service may be higher than that of the first customer service service, that is, the degree of professionalism of the second customer service service may be higher than that of the first customer service service, and / or the breadth of professional expertise of the second customer service service may be higher than that of the first customer service service, without limitation.

[0058] Optionally, in some embodiments, the third device may refer to an electronic device, a central control platform device, etc., used to provide second customer service. Professional personnel (or artificial intelligence) on the third device side can provide second customer service to the first device through the third device, and there is no limitation on this.

[0059] Optionally, in some embodiments, the third device may receive a second instruction sent by the cloud device and obtain conference room information from the second instruction. The third device may then use the conference room information to access the virtual conference room, without limitation.

[0060] Optionally, in some embodiments, the number of third devices can be one or more. Each third device can receive a second instruction sent by the cloud device and obtain conference room information from the second instruction. Then, each third device can use the conference room information to access the virtual conference room, and there is no limitation on this.

[0061] Optionally, in some embodiments, after both the second and third devices have connected to the virtual conference room, the second and third devices can simultaneously provide corresponding customer service services to the first device. Therefore, in this embodiment of the disclosure, since the cloud device can quickly request the access of the second and third devices after establishing a virtual conference room for the first device, and after the access is completed, the second and third devices can quickly provide corresponding customer service services to the first device, thereby improving the efficiency, timeliness, and user experience of customer service implementation.

[0062] In this embodiment, the cloud device can establish a virtual meeting room associated with the first device. The virtual meeting room contains meeting room information. The first device uses customer service services and sends a first instruction to the second device. This first instruction includes meeting room information and requests the second device to access the virtual meeting room. The second device then performs a first customer service service. After confirming the second device's access to the virtual meeting room, the cloud device sends a second instruction to the third device. This second instruction includes meeting room information and requests the third device to access the virtual meeting room. The third device performs a second customer service service. The first and second customer service services are different. Because the cloud device can quickly request access from the second and third devices after establishing the virtual meeting room for the first device, and after access is established, the second and third devices can quickly provide the corresponding customer service services to the first device. This improves the efficiency and timeliness of customer service implementation and enhances the user experience.

[0063] Optionally, in some embodiments, if it is determined that the second device has not connected to the virtual conference room, a fourth instruction is sent to the first device, wherein the fourth instruction is used to request the first device to indicate that the connection has failed. This allows for timely notification of remote customer service connection failures, ensuring that subsequent steps are triggered promptly, such as re-initiating remote customer service access or exiting the remote customer service system.

[0064] In other words, if the cloud device determines that the second device has not connected to the virtual meeting room, it can avoid triggering a request for the third device to connect. The cloud device can send a fourth command to the first device to instruct it to notify the remote customer service representative that the connection failed.

[0065] Optionally, in some embodiments, if the first device determines that it needs to re-initiate remote customer service access based on a trigger operation, the first device can send a fifth instruction to the cloud device. This fifth instruction can be generated and sent by the first device in response to a third trigger operation, which represents the need to re-initiate remote customer service access. The fifth instruction can be used by the cloud device to inform it that the first device has detected and determined that it needs to re-initiate remote customer service access. The cloud device can receive the fifth instruction sent by the first device and then send the first instruction to the second device again to request the second device to access the virtual meeting room.

[0066] Optionally, in some embodiments, the reason why the second device fails to connect to the virtual conference room includes any one of the following: a first reason or a second reason, wherein the first reason indicates that the communication connection between the cloud device and the second device is broken; the second reason indicates that the transition state lasts for a preset duration, and the transition state includes: the first device connects to the virtual conference room, but the second device does not connect to the virtual conference room. Therefore, the reasons why the second device fails to connect to the virtual conference room can be analyzed and detected, and different countermeasures can be taken based on different reasons, which is applicable to personalized customer service scenarios and improves user experience.

[0067] Optionally, in some embodiments, the fourth instruction includes any one of the following: a first prompt message corresponding to the first reason, and a second prompt message corresponding to the second reason; wherein the first prompt message is used to control the first device to display a first pop-up window with content indicating access failure; the second prompt message is used to control the first device to display a second pop-up window with content indicating access failure, and the content of the first pop-up window and the content of the second pop-up window are different. Therefore, the first device can be triggered to display different prompt messages for access failure based on different reasons, effectively applicable to personalized customer service scenarios.

[0068] The prompt message corresponding to the first reason can be referred to as the first prompt message. The prompt message corresponding to the second reason can be referred to as the second prompt message. The first pop-up content can be the pop-up content corresponding to "communication connection between the cloud device and the second device is lost," such as "remote customer service access failed." The second pop-up content can be the pop-up content corresponding to "transition state duration reaches preset duration," such as "current customer service is busy, unable to connect." Therefore, when prompts are given based on different pop-up content, the user of the first device can promptly and clearly understand the reason why the second device failed to access the virtual meeting room, so as to take personalized countermeasures.

[0069] Figure 2 This is a flowchart illustrating another method for implementing customer service services provided in an embodiment of this disclosure.

[0070] like Figure 2 As shown, the method for implementing customer service includes the following steps:

[0071] Step S201: Establish a virtual conference room associated with the first device, wherein the virtual conference room has conference room information and the first device is used for customer service services.

[0072] Step S202: Send a first instruction to the second device, wherein the first instruction includes: conference room information, the first instruction is used to request the second device to access the virtual conference room, and the second device is used to implement the first customer service service.

[0073] Step S203: Determine that the second device has accessed the virtual conference room, and send a second instruction to the third device. The second instruction includes: conference room information. The second instruction is used to request the third device to access the virtual conference room. The third device is used to implement the second customer service service. The first customer service service and the second customer service service are different.

[0074] For a detailed description of S201-S203, please refer to the above embodiments, which will not be repeated here.

[0075] Step S204: Determine that the second and third devices are connected to the virtual conference room.

[0076] Optionally, in some embodiments, the cloud device can detect whether the second and third devices are connected to the virtual conference room. If the second and third devices are connected to the virtual conference room, the cloud device can trigger the execution of subsequent steps.

[0077] Step S205: Send a sixth instruction to the first device, wherein the sixth instruction is used to request the first device to indicate that the access was successful.

[0078] Optionally, in some embodiments, the cloud device may send a sixth instruction to the first device, wherein the sixth instruction is used to request the first device to indicate that the access was successful.

[0079] In other words, the cloud device can send a sixth instruction to the first device to control the first device to indicate successful access. Optionally, in some embodiments, the first device can receive the sixth instruction sent by the cloud device and respond to the sixth instruction by indicating successful access. For example, the prompt can be based on preset successful access content, and there are no restrictions on this.

[0080] Step S206: Send a seventh instruction to the first device, wherein the seventh instruction is used to request the first device to adjust the vehicle volume from the initial value to the preset value.

[0081] Optionally, in some embodiments, the cloud device may send a seventh instruction to the first device, wherein the seventh instruction is used to request the first device to adjust the vehicle volume from an initial value to a preset value.

[0082] The initial value refers to the volume level in the vehicle when remote customer service is not connected. The preset value refers to the volume level that will not interfere with the use of remote customer service. The preset value can be pre-set and can be customized based on actual usage needs.

[0083] In other words, the cloud device can send a seventh command to the first device to control the first device to adjust the vehicle volume from an initial value to a preset value. Optionally, in some embodiments, the first device can receive the seventh command sent by the cloud device and, in response to the seventh command, adjust the vehicle volume from the initial value to the preset value.

[0084] Step S207: Send an eighth instruction to the first device, wherein the eighth instruction is used to request the first device to pause the playback of the vehicle's audio and / or video.

[0085] Optionally, in some embodiments, considering that if remote customer service is accessed, the audio and / or video currently playing in the vehicle may interfere with the virtual conference room, in order to improve the implementation effect and quality of remote customer service, after determining that the second and third devices have accessed the virtual conference room, the cloud device may send an eighth instruction to the first device, wherein the eighth instruction is used to request the first device to pause the playback of the vehicle's audio and / or video.

[0086] In other words, the cloud device can send an eighth instruction to the first device to control the first device to pause the playback of the vehicle's audio and / or video. Optionally, in some embodiments, the first device can receive the eighth instruction sent by the cloud device and, in response to the eighth instruction, pause the playback of the vehicle's audio and / or video.

[0087] In this embodiment, the cloud device can establish a virtual meeting room associated with the first device. The virtual meeting room contains meeting room information. The first device uses customer service services and sends a first instruction to the second device. This first instruction includes meeting room information and requests the second device to access the virtual meeting room. The second device then performs a first customer service service. After confirming the second device's access to the virtual meeting room, the cloud device sends a second instruction to the third device. This second instruction includes meeting room information and requests the third device to access the virtual meeting room. The third device performs a second customer service service. The first and second customer service services are different. Because the cloud device can quickly request access from the second and third devices after establishing the virtual meeting room for the first device, and after access is established, the second and third devices can quickly provide the corresponding customer service services to the first device. This improves the efficiency and timeliness of customer service implementation and enhances the user experience. By confirming that the second and third devices have connected to the virtual conference room, a sixth instruction is sent to the first device, requesting the first device to acknowledge successful connection; a seventh instruction is sent to the first device, requesting the first device to adjust the vehicle's volume from its initial value to a preset value; and an eighth instruction is sent to the first device, requesting the first device to pause the vehicle's audio and / or video playback. This allows for timely and efficient notification of successful remote customer service connection, minimizing interference with remote customer service operations and maximizing the effectiveness of remote customer service.

[0088] Optionally, in some embodiments, the cloud device can determine that the state of the virtual meeting room meets a preset state and send a ninth instruction to the first device, wherein the ninth instruction is used to request the first device to exit the virtual meeting room. This effectively saves the power consumption of the first device, avoids resource waste, and is effectively applicable to personalized customer service application scenarios.

[0089] Optionally, in some embodiments, the preset state includes at least one of the following: the second and third devices exit the virtual meeting room; the virtual meeting room is in an abnormal state; or the virtual meeting room is in an expired state. This effectively applies to personalized customer service application scenarios, significantly enhancing the user experience.

[0090] It should be noted that the descriptions of the same or corresponding terms and method steps in the following embodiments can be found in the above embodiments, and will not be repeated here.

[0091] Figure 3 This is a flowchart illustrating another method for implementing customer service services provided in an embodiment of this disclosure.

[0092] This embodiment illustrates the example of configuring a method for implementing customer service services within a device for implementing customer service services. In this embodiment, the method for implementing customer service services can be configured within a device for implementing customer service services. The device for implementing customer service services can be located in a server or in an electronic device, without limitation.

[0093] This embodiment uses the example of configuring a customer service method in an electronic device. The electronic device can be a hardware device with various operating systems, such as a smartphone, tablet, personal digital assistant, or e-reader.

[0094] It should be noted that the execution entity of the embodiments of this disclosure may be, in hardware, a central processing unit in a server or electronic device, and in software, a related background service in a server or electronic device, and there are no limitations on this.

[0095] This embodiment can be applied to a first device used for customer service operations. The first device can be deployed in a vehicle, or it can be a platform device capable of controlling the vehicle, etc. Specifically, the first device may be an in-vehicle device, but this is not limited.

[0096] like Figure 3 As shown, the method for implementing customer service includes the following steps:

[0097] Step S301: Access the virtual conference room, wherein the virtual conference room has conference room information, which is used for the second and third devices to access the virtual conference room. The second device is used to implement the first customer service service, and the third device is used to implement the second customer service service. The first customer service service and the second customer service service are different.

[0098] In this embodiment, the first device can access a virtual conference room. The virtual conference room contains conference room information, which is used by the second and third devices to access it. The second device performs a first customer service function, and the third device performs a second customer service function. The first and second customer service functions are different. Because the cloud device can trigger the second and third devices to quickly access the virtual conference room after the first device accesses it, the second and third devices can quickly provide the corresponding customer service functions to the first device. This improves the efficiency and timeliness of customer service implementation, and enhances the user experience.

[0099] Figure 4 This is a flowchart illustrating another method for implementing customer service services provided in an embodiment of this disclosure.

[0100] This embodiment can be applied to a first device used for customer service operations. The first device can be deployed in a vehicle, or it can be a platform device capable of controlling the vehicle, etc. Specifically, the first device may be an in-vehicle device, but this is not limited.

[0101] like Figure 4 As shown, the method for implementing customer service includes the following steps:

[0102] Step S401: Send the device information of the first device, wherein the device information is used to establish a virtual conference room.

[0103] Step S402: Access the virtual conference room, wherein the virtual conference room has conference room information, which is used by the second device and the third device to access the virtual conference room. The second device is used to implement the first customer service service, and the third device is used to implement the second customer service service. The first customer service service and the second customer service service are different.

[0104] In this embodiment, the first device can access a virtual conference room. The virtual conference room contains conference room information, which is used by the second and third devices to access it. The second device provides first customer service services, and the third device provides second customer service services. The first and second customer service services are different. Because the cloud device can trigger the second and third devices to quickly access the virtual conference room after the first device accesses it, the second and third devices can quickly provide the corresponding customer service services to the first device. This improves the efficiency and timeliness of customer service implementation, and enhances the user experience. Furthermore, by sending the device information of the first device, the cloud device can quickly establish a virtual conference room for the first device, comprehensively ensuring the efficiency of virtual conference room establishment.

[0105] The following two methods are provided to send device information of a first device to a cloud device, which can then be used by the cloud device to create a virtual meeting room for the first device:

[0106] In the first scenario, during the process of sending device information, the first device may respond to a first trigger operation, acquire device information, generate a third instruction based on the device information, and then send the third instruction. That is, the first device can detect the first trigger operation, which is used to trigger access to remote customer service. If the first device detects the first trigger operation, it can acquire its own device information, include the device information in the third instruction, and send the third instruction to the cloud device.

[0107] Optionally, in some embodiments, during the process of obtaining device information in response to a first trigger operation, the first device may provide a customer service access interface and, in response to a first trigger operation on the customer service access interface, display third pop-up content on the first device. The third pop-up content includes a first control for confirming access to the virtual meeting room and for obtaining device information in response to a first trigger operation on the first control. This enables the rapid establishment of a virtual meeting room for the first device based on triggering, improving the timeliness of virtual meeting room establishment and making it suitable for personalized customer service scenarios.

[0108] like Figure 5 As shown, Figure 5This is one implementation of the first triggering operation in the embodiments of this disclosure. The user interface of the first device may include: a customer service access interface. In response to the first triggering operation on the customer service access interface, a "Confirm Connection to Remote Customer Service" (an optional example of the content of the third pop-up window) may pop up. The "Confirm Connection to Remote Customer Service" may include "Confirm Connection" (an optional example of the first control). In response to the first triggering operation on the "Confirm Connection" control, device information is obtained, that is, it is determined that the user has a need to use remote customer service. The device information of this device may be obtained and sent to the cloud device.

[0109] The second approach involves the first device receiving a third instruction from the cloud device during the process of sending its own device information. In response to this instruction, the first device sends its own device information back to the cloud device. This third instruction is generated by the cloud device in response to a second triggering operation. This allows for the rapid creation of a virtual meeting room for the first device based on triggering from the cloud device, improving the timeliness of virtual meeting room creation and making it suitable for personalized customer service scenarios.

[0110] In other words, a virtual meeting room creation interface can be provided on the cloud device, and a second trigger operation can be listened to based on this creation interface. If the second trigger operation is listened to, a third instruction is sent to the first device to request the first device to provide device information. When the first device receives the third instruction, it obtains its own device information and feeds the device information back to the cloud device. The cloud device can then receive the device information fed back by the first device and use it to create a virtual meeting room for the first device.

[0111] Optionally, in some embodiments, the first device may receive a fourth instruction sent by the cloud device, wherein the second device fails to connect to the virtual conference room and, according to the fourth instruction, prompts a connection failure, and generates and sends a fifth instruction in response to a third triggering operation, wherein the fifth instruction is used to trigger the cloud device to request the second device to connect to the virtual conference room again.

[0112] This allows for timely notification of remote customer service connection failures, ensuring that subsequent steps are triggered promptly, such as re-initiating remote customer service connection or exiting the remote customer service system.

[0113] In other words, if the cloud device determines that the second device has not connected to the virtual meeting room, it can avoid triggering a request for the third device to connect. The cloud device can send a fourth command to the first device to instruct it to notify the remote customer service representative that the connection failed.

[0114] Optionally, in some embodiments, if the first device determines that it needs to re-initiate remote customer service access based on a trigger operation, the first device can send a fifth instruction to the cloud device. This fifth instruction can be generated and sent by the first device in response to a third trigger operation, which represents the need to re-initiate remote customer service access. The fifth instruction can be used by the cloud device to inform it that the first device has detected and determined that it needs to re-initiate remote customer service access. The cloud device can receive the fifth instruction sent by the first device and then send the first instruction to the second device again to request the second device to access the virtual meeting room.

[0115] Optionally, in some embodiments, the reason why the second device fails to connect to the virtual conference room includes any one of the following: a first reason or a second reason, wherein the first reason indicates that the communication connection between the cloud device and the second device is broken; the second reason indicates that the transition state lasts for a preset duration, and the transition state includes: the first device connects to the virtual conference room, but the second device does not connect to the virtual conference room. Therefore, the reasons why the second device fails to connect to the virtual conference room can be analyzed and detected, and different countermeasures can be taken based on different reasons, which is applicable to personalized customer service scenarios and improves user experience.

[0116] Optionally, in some embodiments, the fourth instruction includes any one of the following: a first prompt message corresponding to the first reason, and a second prompt message corresponding to the second reason; wherein the first prompt message is used to control the first device to display a first pop-up window with content indicating access failure; the second prompt message is used to control the first device to display a second pop-up window with content indicating access failure, and the content of the first pop-up window and the content of the second pop-up window are different. Therefore, the first device can be triggered to display different prompt messages for access failure based on different reasons, effectively applicable to personalized customer service scenarios.

[0117] Optionally, in some embodiments, when the first device displays a first pop-up window or a second pop-up window in response to a fourth instruction indicating access failure, the first device may display the content of a first pop-up window or a second pop-up window. The content of the first pop-up window or the second pop-up window includes a second control for confirming re-access to the virtual conference room. The generation of the fifth instruction in response to the third triggering operation includes generating the fifth instruction in response to the third triggering operation on the second control.

[0118] For example, when the first customer service connection fails (an optional example of the second device not connecting to the virtual meeting room), a pop-up prompt can be displayed on the user interface (an optional example of the interface of the first device), and the connection can be reconnected to the virtual meeting room in response to the user's triggering action (an optional example of the third triggering action), or the connection to the virtual meeting room can be canceled in response to the user's triggering action.

[0119] The failure of the first customer service representative to connect (an optional example of the second device not connecting to the virtual conference room) can include any of the following: a communication connection is lost; or the transition period lasts longer than a preset duration. The transition period is defined as the vehicle (an optional example of the first device) connecting to the virtual conference room, but the first customer service representative not connecting. The preset duration could be, for example, 15 minutes.

[0120] Optionally, when the communication connection is lost, the pop-up notification can be set as follows (an optional example of the content of the first pop-up):

[0121] like Figure 6 As shown, Figure 6 This is one implementation of the first pop-up window content in this embodiment. When the communication connection is lost, the first pop-up window content can be set to "Remote customer service access failed." The first pop-up window content can include "Try again" (an optional example of the second control). In response to the user's click on "Try again" (an optional example of the third trigger operation), the user reconnects to the virtual conference room. If the user clicks the "Cancel" control, the user can cancel access to the virtual conference room. That is: if the user clicks "Try again," the user initiates another attempt, closes the first pop-up window content, and if the access is successful, the call process begins; if the access fails, a failure pop-up window appears. If the user clicks the "Cancel" control, the user closes the first pop-up window content and does not perform any operation, thus canceling access to the virtual conference room.

[0122] like Figure 7 As shown, Figure 7 This is one implementation of the second pop-up content in this embodiment. When the transition state lasts for a preset duration, the second pop-up content can be set to "Current customer service is busy, unable to connect." The second pop-up content may include "Try again" (an optional example of the second control). In response to the user's click on "Try again" (an optional example of the third trigger operation), the user reconnects to the virtual meeting room. If the user clicks the "Cancel" control, the user can cancel the connection to the virtual meeting room. That is: if the user clicks "Try again," the user initiates another attempt, closes the second pop-up content, and if the connection is successful, the call process begins; if the connection fails, a failure pop-up appears. If the user clicks the "Cancel" control, the user closes the second pop-up content and performs no operation, thus canceling the connection to the virtual meeting room.

[0123] Optionally, in some embodiments, the second and third devices connect to the virtual conference room, and the first device can receive a sixth instruction sent by the cloud device and indicate successful connection according to the sixth instruction.

[0124] For example, after the first customer service representative and vehicle connect to the virtual conference room, the first device can receive a connection completion signal sent by the cloud device (an optional example of the sixth instruction), and control the user interface on the first device to display a connection success pop-up notification (to indicate successful connection) based on the connection completion signal. After the connection success pop-up notification has been displayed for a preset duration, it is canceled, and the customer service button icon on the user interface is updated. For example, the updated customer service button icon can display the call duration, such as in the format **:**:**, updating in seconds; when the call duration is less than 60 minutes, it can be displayed in minutes, i.e., **:**; when the call duration exceeds 60 minutes, it can be displayed in hours, i.e., *:**:**.

[0125] Optionally, in some embodiments, the second and third devices are connected to the virtual conference room, and the first device can receive a seventh instruction sent by the cloud device and adjust the vehicle volume from the initial value to a preset value according to the seventh instruction.

[0126] For example, after the first customer service representative and vehicle join the virtual conference room, the first device can control the vehicle's volume to a preset value, such as 100%. After leaving the conference room, the first device can control the vehicle's volume to return to a memory value (an optional example of the initial value). The memory value is the volume value before the vehicle joined the virtual conference room.

[0127] Optionally, in some embodiments, the second and third devices are connected to the virtual conference room, and the first device can receive an eighth instruction sent by the cloud device and pause the playback of the vehicle's audio and / or video according to the eighth instruction.

[0128] For example, after the first customer service representative and vehicle connect to the virtual conference room, the first device can control the vehicle to pause the audio and video playback. After the vehicle exits the virtual conference room, the first device can control the vehicle to resume audio and video playback. During the connection to the virtual conference room, if a signal is received from the user to trigger the start of audio and / or video playback, the first device can control the vehicle to immediately pause playback. That is, during the connection to the virtual conference room, the audio and video playback controls are disabled. The audio may also include the vehicle's voice announcements.

[0129] Optionally, in some embodiments, the first device may receive a ninth instruction sent by the cloud device and, in response to the ninth instruction, exit the virtual conference room, wherein the state of the virtual conference room satisfies a preset state.

[0130] Optionally, in some embodiments, the preset state includes at least one of the following: the second device and the third device exit the virtual meeting room; the virtual meeting room is in an abnormal state; the virtual meeting room is in an expired state.

[0131] For example, when a cloud device triggers the creation of a virtual meeting room, the cloud device or the first device can determine the current state of the virtual meeting room and, if the virtual meeting room state meets a preset state, control the vehicle to exit the virtual meeting room. The preset state can include any of the following: the first customer service representative (an optional example of the second device) and the second customer service representative (an optional example of the third device) actively exit the virtual meeting room; the virtual meeting room state is abnormal, and the first customer service representative (an optional example of the second device) and the second customer service representative (an optional example of the third device) abnormally exit the virtual meeting room; the virtual meeting room has expired (an optional example of the virtual meeting room state being expired).

[0132] Optionally, when a vehicle order is updated and the virtual meeting room is found to have expired, the user can exit the virtual meeting room. The primary device can then revert to the uncalled interface, and the cloud device can withdraw the original work order. If either the primary or secondary customer service representative exits the virtual meeting room abnormally, the primary device will display a pop-up notification indicating a virtual meeting room error.

[0133] Optionally, in some embodiments, the first device may exit the virtual meeting room in response to a fourth triggering operation. For example, if a user triggers the creation of a virtual meeting room, the first device may exit the virtual meeting room based on a hang-up signal triggered by the user (an optional example of the fourth triggering operation).

[0134] Optionally, in some embodiments, the method further includes at least one of the following: adjusting the vehicle volume from a preset value to an initial value and playing the vehicle's audio and / or video.

[0135] Figure 8 This is a schematic diagram of the structure of an apparatus for implementing customer service services provided in an embodiment of this disclosure.

[0136] like Figure 8 As shown, the device 80 for implementing customer service includes:

[0137] Module 801 is used to create a virtual conference room associated with the first device, wherein the virtual conference room has conference room information and the first device is used for customer service services.

[0138] The first sending module 802 is used to send a first instruction to the second device, wherein the first instruction includes: conference room information, the first instruction is used to request the second device to access the virtual conference room, and the second device is used to implement the first customer service service.

[0139] The second sending module 803 is used to determine that the second device has accessed the virtual conference room and send a second instruction to the third device. The second instruction includes: conference room information. The second instruction is used to request the third device to access the virtual conference room. The third device is used to implement a second customer service service. The first customer service service and the second customer service service are different.

[0140] It should be noted that the foregoing explanation of the method for implementing customer service also applies to the apparatus for implementing customer service in this embodiment, and will not be repeated here.

[0141] In this embodiment, the cloud device can establish a virtual meeting room associated with the first device. The virtual meeting room contains meeting room information. The first device uses customer service services and sends a first instruction to the second device. This first instruction includes meeting room information and requests the second device to access the virtual meeting room. The second device then performs a first customer service service. After confirming the second device's access to the virtual meeting room, the cloud device sends a second instruction to the third device. This second instruction includes meeting room information and requests the third device to access the virtual meeting room. The third device performs a second customer service service. The first and second customer service services are different. Because the cloud device can quickly request access from the second and third devices after establishing the virtual meeting room for the first device, and after access is established, the second and third devices can quickly provide the corresponding customer service services to the first device. This improves the efficiency and timeliness of customer service implementation and enhances the user experience.

[0142] Figure 9 This is a schematic diagram of another device for implementing customer service services provided in an embodiment of this disclosure.

[0143] like Figure 9 As shown, the device 90 for implementing customer service includes:

[0144] Access module 901 is used to access a virtual conference room, wherein the virtual conference room has conference room information; the conference room information is used for the second device and the third device to access the virtual conference room, the second device is used to implement the first customer service service, and the third device is used to implement the second customer service service, the first customer service service and the second customer service service are different.

[0145] It should be noted that the foregoing explanation of the method for implementing customer service also applies to the apparatus for implementing customer service in this embodiment, and will not be repeated here.

[0146] In this embodiment, the first device can access a virtual conference room. The virtual conference room contains conference room information, which is used by the second and third devices to access it. The second device performs a first customer service function, and the third device performs a second customer service function. The first and second customer service functions are different. Because the cloud device can trigger the second and third devices to quickly access the virtual conference room after the first device accesses it, the second and third devices can quickly provide the corresponding customer service functions to the first device. This improves the efficiency and timeliness of customer service implementation, and enhances the user experience.

[0147] Figure 10 A block diagram of an exemplary electronic device suitable for implementing embodiments of the present disclosure is shown. Figure 10 The electronic device 12 shown is merely an example and should not impose any limitation on the functionality and scope of use of the embodiments disclosed herein.

[0148] like Figure 10 As shown, the electronic device 12 is represented in the form of a general-purpose computing device. The components of the electronic device 12 may include, but are not limited to: one or more processors or processing units 16, memory 28, and bus 18 connecting different system components (including memory 28 and processing unit 16).

[0149] Bus 18 represents one or more of several bus architectures, including a memory bus or memory controller, a peripheral bus, a graphics acceleration port, a processor, or a local bus using any of the various bus architectures. For example, these architectures include, but are not limited to, Industry Standard Architecture (ISA) buses, Micro Channel Architecture (MAC) buses, Enhanced ISA buses, Video Electronics Standards Association (VESA) local buses, and Peripheral Component Interconnect (PCI) buses. Electronic device 12 typically includes various computer system readable media. These media can be any available media that can be accessed by electronic device 12, including volatile and non-volatile media, removable and non-removable media.

[0150] Memory 28 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM) 30 and / or cache 32. Electronic device 12 may further include other removable / non-removable, volatile / non-volatile computer system storage media. By way of example only, storage system 34 may be used to read and write non-removable, non-volatile magnetic media (… Figure 10 Not shown; usually referred to as a "hard drive".

[0151] although Figure 10 Not shown, a disk drive for reading and writing to a removable non-volatile disk (e.g., a "floppy disk") and an optical disc drive for reading and writing to a removable non-volatile optical disc (e.g., a compact disc read-only memory (CD-ROM), a digital video disc read-only memory (DVD-ROM), or other optical media) may be provided. In these cases, each drive may be connected to bus 18 via one or more data media interfaces. Memory 28 may include at least one program product having a set (e.g., at least one) of program modules configured to perform the functions of the embodiments of this disclosure.

[0152] A program / utility 40 having a set (at least one) of program modules 42 may be stored, for example, in memory 28. Such program modules 42 include, but are not limited to, an operating system, one or more application programs, other program modules, and program data. Each or some combination of these examples may include an implementation of a network environment. Program modules 42 typically perform the functions and / or methods described in the embodiments of this disclosure.

[0153] Electronic device 12 can also communicate with one or more external devices 14 (e.g., keyboard, pointing device, display 24, etc.), and with one or more devices that enable human interaction with electronic device 12, and / or with any device that enables electronic device 12 to communicate with one or more other computing devices (e.g., network card, modem, etc.). This communication can be performed via input / output (I / O) interface 22. Furthermore, electronic device 12 can also communicate with one or more networks (e.g., local area network (LAN), wide area network (WAN), and / or public networks, such as the Internet) via network adapter 20. As shown, network adapter 20 communicates with other modules of electronic device 12 via bus 18. It should be understood that, although not shown in the figures, other hardware and / or software modules can be used in conjunction with electronic device 12, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems.

[0154] The processing unit 16 executes various functional applications and data processing by running programs stored in the memory 28, such as implementing the customer service service method mentioned in the foregoing embodiments.

[0155] To implement the above embodiments, this disclosure also proposes an electronic device, including: a processor and a memory communicatively connected to the processor; the memory stores computer-executable instructions; the processor executes the computer-executable instructions stored in the memory to implement the method provided in the foregoing embodiments.

[0156] To implement the above embodiments, this disclosure also proposes a computer-readable storage medium storing computer-executable instructions, which, when executed by a processor, are used to implement the methods provided in the foregoing embodiments.

[0157] To implement the above embodiments, this disclosure also proposes a computer program product, including a computer program that, when executed by a processor, implements the methods provided in the foregoing embodiments.

[0158] Those skilled in the art will also understand that the various illustrative logical blocks and steps listed in the embodiments of this disclosure can be implemented by electronic hardware, computer software, or a combination of both. Whether such functionality is implemented in hardware or software depends on the specific application and the overall system design requirements. Those skilled in the art can implement the described functionality using various methods for each specific application, but such implementation should not be construed as exceeding the scope of protection of the embodiments of this disclosure.

[0159] Furthermore, the term “exemplary” is used herein to mean serving as an example, instance, or illustration. Any aspect or design described herein as “exemplary” is not necessarily to be construed as advantageous compared to other aspects or designs. Rather, the use of the term “exemplary” is intended to present the concept in a concrete manner. As used herein, the term “or” is intended to mean an inclusive “or” rather than an exclusive “or.” That is, unless otherwise specified or clear from the context, “X applies A or B” is intended to mean any of the natural inclusive arrangements. That is, “X applies A or B” satisfies any of the foregoing instances if X applies A; X applies B; or both X applies A and B. Additionally, unless otherwise specified or clear from the context to refer to the singular form, the articles “a” and “an” as used in this application and the appended claims are generally understood to mean “one or more.”

[0160] Similarly, although this disclosure has been shown and described with respect to one or more implementations, equivalent variations and modifications will occur to those skilled in the art upon reading and understanding the specification and drawings. This disclosure includes all such modifications and variations and is limited only by the scope of the claims. In particular, with respect to the various functions performed by the components described above (e.g., elements, resources, etc.), unless otherwise indicated, the terminology used to describe such components is intended to correspond to any component (functionally equivalent) that performs the specific function of the described component, even if structurally not equivalent to the disclosed structure. Furthermore, although specific features of this disclosure may have been disclosed with respect to only one of several implementations, such features may be combined with one or more other features of other implementations, as may be desired and advantageous to any given or particular application. Moreover, with regard to the terms “comprising,” “owning,” “having,” “having,” or variations thereof as used in the detailed description or claims, such terms are intended to be inclusive in a manner similar to the term “including.”

[0161] Other embodiments of this disclosure will readily occur to those skilled in the art upon consideration of the specification and practice of the invention disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of this disclosure that follow the general principles of this disclosure and include common knowledge or customary techniques in the art not disclosed herein. The specification and examples are to be considered exemplary only, and the true scope and spirit of this disclosure are indicated by the following claims.

[0162] It should be understood that this disclosure is not limited to the precise structures described above and shown in the accompanying drawings, and various modifications and changes can be made without departing from its scope. The scope of this disclosure is limited only by the appended claims.

Claims

1. A method for implementing customer service operations, characterized in that, Executed by a cloud device; the method includes: Establish a virtual meeting room associated with the first device, wherein the virtual meeting room has meeting room information, and the first device is used for customer service operations; Sending a first instruction to the second device, wherein the first instruction includes: the conference room information, the first instruction being used to request the second device to access the virtual conference room, and the second device being used to implement a first customer service function; and Once the second device is confirmed to be connected to the virtual conference room, a second instruction is sent to the third device. The second instruction includes the conference room information and is used to request the third device to connect to the virtual conference room. The third device is used to implement a second customer service service, which is different from the first customer service service.

2. The method according to claim 1, characterized in that, The establishment of the virtual conference room associated with the first device includes: Obtain the device information of the first device; Based on the device information, a virtual conference room related to the first device is established.

3. The method according to claim 2, characterized in that, The step of obtaining the device information of the first device includes any one of the following: The device receives a third instruction sent by the first device and obtains device information from the third instruction, wherein the third instruction is generated by the first device in response to a first triggering operation. In response to a second trigger operation on the cloud device, a third instruction is sent to the first device, wherein the third instruction is used to request the first device to send device information and to receive the device information.

4. The method according to claim 1, characterized in that, The method further includes at least one of the following: If it is determined that the second device is not connected to the virtual conference room, a fourth instruction is sent to the first device, wherein the fourth instruction is used to request the first device to indicate that the connection failed; The device receives a fifth instruction sent by the first device and sends a first instruction to the second device again, wherein the fifth instruction is generated and sent by the first device in response to a third triggering operation.

5. The method according to claim 4, characterized in that, The reasons why the second device is not connected to the virtual conference room include any of the following: The first reason, wherein the first reason indicates that the communication connection between the cloud device and the second device is broken; The second reason indicates that the transition state lasts for a preset duration, and the transition state includes: the first device is connected to the virtual conference room, and the second device is not connected to the virtual conference room.

6. The method according to claim 5, characterized in that, The fourth instruction includes any of the following: The first prompt information corresponding to the first reason, wherein the first prompt information is used to control the first device to prompt the access failure with the content of the first pop-up window; The second prompt information corresponding to the second reason is used to control the first device to prompt access failure with a second pop-up window, and the content of the first pop-up window and the content of the second pop-up window are different.

7. The method according to claim 1, characterized in that, The method further includes: To confirm that the second device and the third device are connected to the virtual conference room, perform at least one of the following: Send a sixth instruction to the first device, wherein the sixth instruction is used to request the first device to indicate that the access was successful; Send a seventh instruction to the first device, wherein the seventh instruction is used to request the first device to adjust the vehicle volume from an initial value to a preset value; Send an eighth instruction to the first device, wherein the eighth instruction is used to request the first device to pause the playback of the vehicle's audio and / or video.

8. The method according to claim 1, characterized in that, The method further includes: Once the state of the virtual meeting room is determined to meet a preset state, a ninth instruction is sent to the first device, wherein the ninth instruction is used to request the first device to exit the virtual meeting room.

9. The method according to claim 8, characterized in that, The preset state includes at least one of the following: The second device and the third device exit the virtual conference room; The virtual meeting room is in an abnormal state. The virtual meeting room is in an expired state.

10. A method for implementing customer service operations, characterized in that, The method is executed by a first device, which is used for customer service operations; the method includes: Access to a virtual conference room, wherein the virtual conference room contains conference room information; The meeting room information is used for the second and third devices to access the virtual meeting room. The second device is used to implement the first customer service service, and the third device is used to implement the second customer service service. The first customer service service and the second customer service service are different.

11. The method according to claim 10, characterized in that, The method further includes: Send the device information of the first device, wherein the device information is used to establish the virtual conference room.

12. The method according to claim 11, characterized in that, The transmission of device information of the first device includes any one of the following: In response to the first triggering operation, the device information is acquired, a third instruction is generated based on the device information, and the third instruction is sent. The device receives a third instruction sent by a cloud device and, in response to the third instruction, sends the device information to the cloud device, wherein the third instruction is generated by the cloud device in response to a second triggering operation.

13. The method according to claim 12, characterized in that, The step of obtaining the device information in response to the first triggering operation includes: A customer service access interface is provided in the first device; In response to a first trigger operation on the customer service access interface, a third pop-up window is displayed on the first device, wherein the third pop-up window includes a first control for confirming access to the virtual meeting room; In response to a first trigger operation on the first control, the device information is obtained.

14. The method according to claim 10, characterized in that, The method further includes at least one of the following: Receive a fourth instruction sent by a cloud device, wherein the second device is not connected to the virtual conference room; According to the fourth instruction, a connection failure was indicated; In response to the third triggering operation, a fifth instruction is generated and sent, wherein the fifth instruction is used to trigger the cloud device to request the second device to access the virtual conference room again.

15. The method according to claim 14, characterized in that, The reasons why the second device is not connected to the virtual conference room include any of the following: The first reason, wherein the first reason indicates that the communication connection between the cloud device and the second device is broken; The second reason indicates that the transition state lasts for a preset duration, and the transition state includes: the first device is connected to the virtual conference room, and the second device is not connected to the virtual conference room.

16. The method according to claim 15, characterized in that, The fourth instruction includes any of the following: The first prompt information corresponding to the first reason, wherein the first prompt information is used to control the first device to prompt the access failure with the content of the first pop-up window; The second prompt information corresponding to the second reason is used to control the first device to prompt access failure with a second pop-up window, and the content of the first pop-up window and the content of the second pop-up window are different.

17. The method according to claim 16, characterized in that, The step of indicating access failure according to the fourth instruction includes: The first pop-up content or the second pop-up content is displayed on the first device, wherein the first pop-up content or the second pop-up content includes: a second control, the second control being used to confirm reconnection to the virtual meeting room; The generation of the fifth instruction in response to the third triggering operation includes: In response to a third trigger operation on the second control, a fifth instruction is generated.

18. The method according to claim 10, characterized in that, The second device and the third device are connected to the virtual conference room; wherein the method further includes at least one of the following: Receive the sixth instruction sent by the cloud device, and indicate successful access according to the sixth instruction; Receive the seventh instruction sent by the cloud device, and adjust the vehicle volume from the initial value to the preset value according to the seventh instruction; Receive the eighth instruction sent by the cloud device, and pause the playback of the vehicle's audio and / or video according to the eighth instruction.

19. The method according to claim 10, characterized in that, The method further includes any one of the following: Receive the ninth instruction sent by the cloud device and, in response to the ninth instruction, exit the virtual meeting room, wherein the state of the virtual meeting room satisfies a preset state; In response to the fourth triggered operation, exit the virtual meeting room.

20. The method according to claim 19, characterized in that, The preset state includes at least one of the following: The second device and the third device exit the virtual conference room; The virtual meeting room is in an abnormal state. The virtual meeting room is in an expired state.

21. The method according to claim 19, characterized in that, The method further includes at least one of the following: Adjust the vehicle volume from the preset value to the initial value; Play the audio and / or video of the vehicle.

22. An apparatus for implementing customer service operations, characterized in that, The device includes: A module is established to create a virtual meeting room associated with the first device, wherein the virtual meeting room has meeting room information, and the first device is used for customer service services; A first sending module is configured to send a first instruction to a second device, wherein the first instruction includes: the conference room information, the first instruction is used to request the second device to access the virtual conference room, and the second device is used to implement a first customer service function; and The second sending module is used to determine that the second device has accessed the virtual conference room and send a second instruction to the third device. The second instruction includes the conference room information and is used to request the third device to access the virtual conference room. The third device is used to implement a second customer service service, which is different from the first customer service service.

23. An apparatus for implementing customer service operations, characterized in that, The device includes: An access module is used to access a virtual conference room, wherein the virtual conference room has conference room information; the conference room information is used for a second device and a third device to access the virtual conference room, the second device is used to implement a first customer service service, and the third device is used to implement a second customer service service, wherein the first customer service service and the second customer service service are different.

24. An electronic device, characterized in that, include: A processor, and a memory communicatively connected to the processor; The memory stores computer-executed instructions; The processor executes computer execution instructions stored in the memory to implement the method as described in any one of claims 1-21.

25. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores computer-executable instructions, which, when executed by a processor, are used to implement the method as described in any one of claims 1-21.

26. A computer program product, characterized in that, Includes a computer program that, when executed by a processor, implements the method of any one of claims 1-21.

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