Service method, device and system

Abstract

The embodiment of the present application discloses a service method, device and system, the system comprising: a client, for submitting service request information related to a target location in a service place; a work order server, for generating a service task according to the request information, and sending the task information to a device management server; the device management server, for determining a target intelligent service device according to the task information and information of an intelligent service device, and sending the task information to the target intelligent service device; an intelligent service device, for executing the task according to the received task information. Through the embodiment of the present application, the automation of the service process can be realized, and the links of manual intervention can be reduced.

Description

Technical Field

[0001] The present application relates to the field of service technology, and in particular to service methods, devices and systems. Background Art

[0002] In the traditional hotel service field, a hotel usually needs to be equipped with a large number of employees, including front desk receptionists, service switchboard operators, employees responsible for cleaning, delivery, etc. When staying in a hotel, customers often need to have some items delivered to their rooms, or to pick up items from their rooms. For example, they need to have hair dryers, food, etc. delivered to their rooms, or order meals through the hotel's kitchen department and have them delivered to their rooms, or pick up clothes that need to be sent for washing from their rooms, etc. In order to meet the above needs of users, in traditional hotels, users usually need to call the service switchboard, and then the total waiter will assign specific tasks to the corresponding employees, and then the employees will complete the specific delivery or pickup tasks.

[0003] It can be seen that in the traditional hotel service system, a large amount of manpower costs are required. In order to reduce the occupation of this manpower cost, some hotels have proposed solutions to provide customers with services such as delivery and retrieval through intelligent delivery equipment such as "robots". However, in the prior art, customers usually still need to put forward their needs by phone. After the operator receives the user's needs, he notifies the corresponding employees. The employees place the items required by the specific customers in the "robot" and input the room number and other information into the "robot". After that, the "robot" completes the process of delivering the items to the room number. It can be seen that in the whole process, the "robot" only completes the point-to-point movement between the departure point and the destination, and a large amount of work that requires manual assistance will still be involved during the period. From the perspective of the information system, the "robot" becomes an "information island" in the entire information flow process, resulting in the low degree of digitization and intelligence of the entire system. Summary of the invention

[0004] The present application provides a service method, device and system that can automate the service process and reduce the need for manual intervention.

[0005] This application provides the following solutions:

[0006] A service system, comprising:

[0007] A client, for submitting service request information related to a target location within a service location;

[0008] A work order server, used for generating a service task according to the request information, and sending the task information to the device management server;

[0009] The device management server is used to determine the target intelligent service device according to the task information and the information of the intelligent service device, and send the task information to the target intelligent service device;

[0010] The intelligent service device is used to execute the task according to the received task information.

[0011] A service method, comprising:

[0012] The client receives service request information related to the target location;

[0013] The service request is submitted to the work order server to generate a service task, and is assigned to the target smart service device for execution through the device management server.

[0014] A service method, comprising:

[0015] The work order server receives service request information related to the target location submitted by the client;

[0016] Generate a service task according to the request information;

[0017] The task information is sent to the device management server so that the device management server executes the task by scheduling the intelligent service device.

[0018] A service method, comprising:

[0019] The device management server receives task information sent by the work order server, wherein the task information is generated by the work order server according to received service request information related to the target location;

[0020] Determine a target intelligent service device according to the task information and the intelligent service device information;

[0021] The task information is sent to the target intelligent service device so that the target intelligent service device performs the task.

[0022] A service method, comprising:

[0023] The intelligent service device receives task information assigned by the device management server; the task information is generated by the work order server according to the service request related to the target location;

[0024] The task is executed according to the task information.

[0025] A service method, comprising:

[0026] The smart container device receives notification information provided by the device management server, wherein the notification information includes: the target smart service device has arrived at the smart container device, and the associated target item information;

[0027] An automated loading / unloading connection is performed with the target intelligent service device according to the notification information.

[0028] A service device, applied to a client, comprising:

[0029] A request receiving unit, configured to receive service request information related to a target location;

[0030] The request submission unit is used to submit the service request to the work order server so as to generate a service task, and allocate it to the target intelligent service device for execution through the device management server.

[0031] A service device, applied to a work order server, comprising:

[0032] A request receiving unit, used for receiving service request information related to a target location submitted by a client;

[0033] A task generating unit, used for generating a service task according to the request information;

[0034] The task information sending unit is used to send the task information to the device management server so that the device management server can execute the task by scheduling the intelligent service device.

[0035] A service device, applied to a device management server, comprising:

[0036] A task information receiving unit, configured to receive task information sent by a work order server, wherein the task information is generated by the work order server according to received service request information related to a target location;

[0037] a target intelligent service device determining unit, configured to determine a target intelligent service device according to the task information and the intelligent service device information;

[0038] The task information sending unit is used to send the task information to the target intelligent service device so that the target intelligent service device performs the task.

[0039] An intelligent service device, comprising:

[0040] A task information receiving unit, configured to receive task information assigned by a device management server; the task information is generated by the work order server according to a service request related to a target location;

[0041] A task execution unit is used to execute the task according to the task information.

[0042] A smart container device, comprising:

[0043] A notification information receiving unit, configured to receive notification information provided by a device management server, wherein the notification information includes: that a target smart service device has arrived at the smart container device, and associated target item information;

[0044] An automatic docking unit is used to perform automatic loading / unloading docking with the target intelligent service device according to the notification information.

[0045] An electronic device, comprising:

[0046] one or more processors; and

[0047] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0048] receiving service request information associated with a target location;

[0049] The service request is submitted to the work order server to generate a service task, and is assigned to the target smart service device for execution through the device management server.

[0050] An electronic device, comprising:

[0051] one or more processors; and

[0052] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0053] Receiving service request information related to a target location submitted by a client;

[0054] Generate a service task according to the request information;

[0055] The task information is sent to the device management server so that the device management server executes the task by scheduling the intelligent service device.

[0056] An electronic device, comprising:

[0057] one or more processors; and

[0058] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0059] Receiving task information sent by the work order server, wherein the task information is generated by the work order server according to received service request information related to the target location;

[0060] Determine a target intelligent service device according to the task information and the intelligent service device information;

[0061] The task information is sent to the target intelligent service device so that the target intelligent service device performs the task.

[0062] According to the specific embodiments provided in this application, this application discloses the following technical effects:

[0063] Through the embodiment of the present application, the consumer user can directly initiate a service request through the client, and the work order server receives the request and generates a corresponding service task. After that, the device management server can determine the intelligent service device that can undertake the task and dispatch the intelligent service device to a specific target location to complete the service. In this way, the automation of the service process can be realized, the links of manual intervention can be reduced, and it is conducive to reducing labor costs.

[0064] Among them, when the specific service required is the pick-up and delivery service, in order to further improve the intelligence level of the entire system, an intelligent container device can also be provided to store items that may need to be sent to a specific room, or to retrieve items from a specific room waiting for further processing. In this way, after a specific intelligent service device receives a specific task, it can automatically connect with such an intelligent container device to achieve loading or unloading of items, thereby replacing the manual operation in the loading and unloading links with an automated method, further realizing the full process automation of the system.

[0065] In addition, the client, work order server, device management server, intelligent service device, etc. in the embodiment of the present application can realize information interconnection and intercommunication, so that the status, location, estimated arrival time and other information in the specific task execution process can be transmitted to the consumer user client in real time, so that the consumer user can query the task execution status corresponding to the request initiated by himself at any time. In addition, during the task execution process, once an abnormality occurs in the intelligent service device, the work order server can also be informed of the information in time, and the corresponding manual task can be generated in time to ensure that the task can be completed and avoid delays in user needs.

[0066] Furthermore, if there is no intelligent service device that can undertake the current task, the work order server can also obtain the information in a timely manner, and can generate manual service tasks to meet the user's needs manually.

[0067] Of course, any product implementing the present application does not necessarily need to achieve all of the advantages described above at the same time. BRIEF DESCRIPTION OF THE DRAWINGS

[0068] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0069] Figure 1-1 is a schematic diagram of a system provided in an embodiment of the present application;

[0070] Figure 1-2 This is a schematic diagram of the information interaction process provided by the embodiment of the present application.

[0071] Figure 2 is a flow chart of the first method provided in an embodiment of the present application;

[0072] Figure 3 is a flow chart of the second method provided in an embodiment of the present application;

[0073] Figure 4 is a flowchart of the third method provided in an embodiment of the present application;

[0074] Figure 5 is a flowchart of the fourth method provided in an embodiment of the present application;

[0075] Figure 6 is a flowchart of the fifth method provided in an embodiment of the present application;

[0076] Figure 7 is a schematic diagram of a first device provided in an embodiment of the present application;

[0077] Figure 8 is a schematic diagram of a second device provided in an embodiment of the present application;

[0078] Fig. 9 is a schematic diagram of a third device provided in an embodiment of the present application;

[0079] Fig.10 is a schematic diagram of a fourth device provided in an embodiment of the present application;

[0080] Fig.11 is a schematic diagram of a fifth device provided in an embodiment of the present application;

[0081] Fig.12 It is a schematic diagram of an electronic device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0082] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments in the present application belong to the scope of protection of this application.

[0083] In the embodiment of the present application, in order to improve the digitization and intelligence of the hotel system, a client program can be provided for the consumer user, and this program can be run in the user's mobile terminal device. When the user needs a certain service (for example, delivering things to the room, taking things from the room, cleaning the room, etc.), a request can be initiated through the client. In addition, the hotel system can also be equipped with a work order server. In the traditional sense, this work order server can be mainly used to assign or schedule tasks to users such as employees in the hotel. In the embodiment of the present application, specific tasks such as picking up and delivering things and plotting can be mainly completed by intelligent service devices (for example, commonly known as "robots"). Therefore, this intelligent service device can also be regarded as an "employee" in the hotel. The request initiated by the consumer user can first reach the work order server, which generates specific tasks and provides them to the intelligent service device system. Among them, since a hotel is usually equipped with multiple smart service devices, a device management server can also be equipped. The status, location and other information of each smart service device can be summarized in the device management server, and the task information of the work order server can also be sent to the device management server. The device management server then selects the smart service device that can undertake the task based on the status, location and other information of the specific device, and dispatches the smart service device to complete the specific task.

[0084] Among them, if the service required by the user is to clean a specific room, etc., the specific room identification and other information will be provided to the smart service device that can undertake the task through the above-mentioned work order server, device management server, etc., and then the smart service device will drive to the target location to provide service.

[0085] As for the situation of delivering items to a specific room or taking items from a room, since it is necessary to load the specific items required by the user into the smart service device that specifically undertakes this task, or, after taking the items from the user's room, it is necessary to unload the items, and in the prior art, the above-mentioned loading and unloading work is done manually, which requires a lot of manpower costs. Therefore, in the embodiment of the present application, in order to make this link also intelligent, in the embodiment of the present application, a smart container device can also be provided. Most of the items that the user may need during his stay in the hotel can be stored in the smart container device, and the specific equipment to be cleaned and processed after being taken from the room can also be temporarily stored in the smart container device. After the smart service device undertakes a certain delivery task, it can first go to the smart container. The device management server can also notify the smart container of the specific item information and the information that the equipment has arrived. The smart container can automatically load the specific items onto the smart service device, and then the smart service device can deliver them. In the case of retrieving items from the room, the device management server can also notify the smart container device of the message that the smart service device has arrived at the smart container, so that the smart container device and the smart service device can realize automatic unloading docking, etc. In this way, most (for example, 90% or even more) of the picking and delivery tasks can be realized in a fully automated manner, thereby realizing the full process automation of the entire picking and delivery process, which can greatly reduce the links of human participation and help control labor costs.

[0086] In addition, through this method, since each link is controlled by an automated system, human intervention is reduced, and the various systems can be interconnected, it is also possible to transmit specific status, location, estimated arrival time and other information to specific consumer users, so that consumers can know the specific progress and other information in real time, thereby improving the user experience.

[0087] Furthermore, the embodiments of the present application can also provide some emergency response mechanisms for abnormal situations. For example, when the target items do not exist in the smart container, the work order system can generate a manual loading task and assign it to a specific employee user, and the smart service device server can notify the smart service device to wait for manual loading at the manual loading location. In the case that all smart service devices are unable to undertake the current task, the work order server can generate a manual service task and assign it to a specific employee user so as to meet the user's needs manually. In short, when some abnormal situations occur, the principle of giving priority to ensuring task completion is to ensure that the user's needs are not delayed as much as possible, thereby further improving the user experience.

[0088] The specific technical solutions provided in the embodiments of the present application are described in detail below.

[0089] Embodiment 1

[0090] First, this embodiment provides an item pick-up and delivery service system in a hotel scenario. Figure 1-1 , the system may specifically include:

[0091] The client 110 is used to submit item pickup and delivery request information related to a target location within a service location;

[0092] The work order server 120 is used to generate an item pickup and delivery task according to the request information and send the task information to the device management server;

[0093] The device management server 130 is used to determine the target intelligent service device according to the task information and the information of the intelligent service device, and send the task information to the target intelligent service device;

[0094] The intelligent service device 140 is used to execute the task according to the received task information.

[0095] The client 110 may be a client provided to consumer users, and may be an application installed in a mobile terminal device such as a user's mobile phone; or it may be in the form of a web page, and the user may access the specific page through a browser; in addition, it may be in the form of a light application, an H5 page, etc. In specific implementation, the above client may be connected to a variety of programs, including external ISVs (Independent Software Vendors, independent software developers), etc.

[0096] The work order server 120 can be deployed in a service room inside the hotel, etc. Of course, in actual applications, it can also be deployed in the cloud, and can provide work order services for multiple hotels at the same time. The work order server can save specific employee information, including position information, status information of whether a task is being performed, etc. In addition, if equipped with a smart cabinet, the storage status of items in the smart cabinet can also be saved, and can be updated in real time based on the information returned by the smart cabinet.

[0097] The device management server 130 can also be deployed inside the hotel or in the cloud. In the server, the status, location, capacity and other information of the specific intelligent service device can be saved to determine which specific intelligent service device can or is most suitable for the current pickup and delivery task. In addition, during the execution of the task by the specific intelligent pickup and delivery task device, the status, location and other information reported by the intelligent service device can also be received, and can be provided to the work order system, which can then be transmitted to the consumer user client. In the event of an abnormality in the intelligent service device, the specific information can also be transmitted to the employee client for continuing to complete the pickup and delivery task, or to the employee client for repairing the specific intelligent service device, etc.

[0098] The intelligent service device 140 may be located in a specific service location, and may report its own status, location and other information to the device management server 130 for task allocation, task status disclosure, and so on.

[0099] In addition, if Figure 1-1 As shown, the most typical of the specific service requests is the item pickup and delivery request, that is, sending the specified item to the target location, or taking the item from the target location. For this scenario, in order to perform the service of picking up and delivering items more intelligently, the system can also include a smart container device 150, which can also be located in the hotel, in which various items that the user may need when staying in the hotel room can be stored, or it can also be used to store items that need to be cleaned and other treatments retrieved from the target location. After the smart service device receives a specific task, if the target item that needs to be sent to the target location is located in the smart container device, or the item retrieved from the target location can be stored in the smart container device, then the smart container device can be automatically connected with the smart service device to realize the automated loading or unloading process.

[0100] Among them, there are many situations for the specific items to be delivered to the target location. For example, it can be the items to be delivered to the target location provided in the service place, such as towels, hair dryers, etc. provided in places such as hotels. These are all standardized items that can be provided by the current service place, and corresponding IDs and other identifiers can be pre-assigned. Alternatively, it can also be items that are delivered from outside the service place to the smart container device in the service place for storage and waiting to be delivered to the target location. Since such items do not belong to the standardized items provided in the service place, they can also be called non-standardized items. For example, a user orders takeout through a takeout system. Since the deliveryman may not be able to enter the specific room, the food can only be delivered to the hotel lobby. In the prior art, users are usually required to pick up the food in the hotel lobby by themselves. However, in the embodiment of the present application, the items delivered to the hotel lobby can be stored in the aforementioned smart container device, and the user can submit a specific delivery service request to the work order server, and the smart service device takes out the food from the smart container device and delivers it to the target location, etc.

[0101] In addition, in addition to the standardized items provided in the service place, or the non-standardized items ordered from outside the service place, the specific items that need to be delivered to the target location may also include: non-standardized items customized from the service place or other associated service places and waiting to be delivered to the target location. In other words, specific service places such as hotels can also provide customized items according to the personalized needs of users, for example, meals that do not exist on the hotel restaurant menu, etc. For such customized non-standardized items, they can also be delivered to specific target locations by intelligent service equipment through the methods provided in the embodiments of the present application, and can also be automatically connected with intelligent container equipment, etc. In other words, for example, after the kitchen staff prepares the meals according to the personalized requirements of the user, they can store the meals in the intelligent container equipment and wait for the intelligent service equipment to pick them up, thereby reducing the manual operation links.

[0102] Among them, in the case corresponding to the above non-standard items, since the items stored in the smart container device are not standard items in the current service place, the smart container device may not be able to identify the specific items through the ID of the item, etc., as it identifies other standardized items, and realize automatic docking with the smart service device. Therefore, in order to facilitate the identification of non-standard items stored in the smart container device, the following scheme can be adopted: for non-standard items, since the user usually initiates a service request before the non-standard goods are stored in the smart container device, and the user's request contains room identification information, the specific non-standard items can be distinguished by this room identification information. For example, when a user orders a meal through a takeaway system, he can note his room number and other identification information in the ordering information. In this way, when the specific deliveryman delivers the food to the lobby and deposits it in the smart container device, he can enter the associated room number and other identification information through the keyboard and other input devices of the smart container device. Similarly, after the kitchen in the hotel prepares personalized meals, it can also enter the specific room identification in the above manner and then put the meals into the smart container device. In this way, after the smart container device saves the specific non-standardized items to a storage unit, it can record the correspondence between the identification of the storage unit and the identification of the target location, such as the room number. In the process of automated handover with the smart service device, since the task assigned to the smart service device is also associated with the identification of the target location, the storage unit where the non-standardized items to be handed over are located can be determined through this information, and then the smart container device can load the non-standardized items stored in the storage unit onto the smart service device.

[0103] In addition, in the embodiments of the present application, the items to be delivered to the target location may also include items that are pre-booked by the user and are waiting to be delivered to the target location at the agreed time. For example, a user has reserved a room in a hotel in advance and hopes to receive the item upon arrival at the hotel, so a reservation for the item can also be initiated in advance. Or, a user has checked in at a hotel and needs to go out for official business during the day, and hopes to have meals delivered to the room when he returns to the hotel at night, so a reservation can also be made in this way, and so on. Among them, the reserved items can be standardized items provided in the service place, or they can be non-standardized items that are customized, or non-standardized items reserved from outside the service place, and so on.

[0104] In addition, the items that need to be taken away from the target location may include a variety of situations, for example, items that need to be returned from the service location, or personal items that need to be sent for cleaning, or items that need to be returned to the service location, or items that need to be returned to merchants outside the service location, etc. For such service requests, the specific service can also be completed by the smart service device, but for the smart service device, it is necessary to first go to the target location to pick up the items and then send them to the designated location.

[0105] When implementing it specifically, Figure 1-2 As shown, the user can initiate a request through the client 110 in a specific room, etc. The request first reaches the work order server 120, wherein the request may carry the request type (delivery, retrieval, cleaning, etc.), the specific room identifier, information about the relevant target items, etc. After receiving the specific request, the work order server may generate a task work order based on the information carried in the request. Next, based on the task work order, an inquiry message may be initiated to the device management server 130. The specific inquiry message may include the specific task type, the location identifier of the target location (room number, etc., the system can automatically identify the specific location based on the room number, etc.), the identifier of the associated target item, etc., to determine whether there is an intelligent service device that can undertake the task.

[0106] After receiving the inquiry message, the device management server 130 can first determine whether there is an intelligent service device that can undertake the task according to the specific task type, the location identifier of the target location, the identifier of the associated target item, and the current status, location, and other information of the intelligent service device. If there are multiple intelligent service devices, the most suitable intelligent service device can be selected according to the specific location and other information, and a task order can be issued for it. For example, if it is necessary to deliver an object to the target location, the intelligent service device closest to the loading location (intelligent container or manual loading location) can be selected. Or, if it is necessary to pick up an object from the target location, the intelligent service device closest to the target location can be selected, and so on. Among them, the electronic map data in the hotel can be saved in the device management server for distance calculation. In addition, the intelligent service device can also be determined or selected according to the information of the associated target item. For example, the task information can specifically include the identification and quantity information of the item to be picked up, and the intelligent service device can also store the volume and other information corresponding to various specific item identifications. In this way, after receiving the specific inquiry message, the required volume information can be determined according to the item identification and quantity information, and the intelligent service device that can undertake the task can be selected from the devices in the idle state. Of course, in specific implementation, the target intelligent service device can also be determined by combining various information such as the status and location of the intelligent service device and the volume information required by the target item.

[0107] If there is an intelligent service device that can undertake the current task, the target location identification and other information can be provided to the intelligent service device, so that the intelligent service device can go to the target location to provide services. In addition, the device management server can also return a response to the work order server, informing the work order server that the service task will be completed by the intelligent service device. Among them, if the specific service task is a pick-up and delivery task, then if there is an intelligent service device that can undertake the current task, the device management server can also determine the associated target item information, and can be based on the pre-saved relevant information of the smart container, or whether the target item is located in the smart container, or whether it can be stored in the smart container. If so, the intelligent service device can be notified to load the goods at the smart container and then send them to the target location, or to pick up the goods from the target location and unload them at the smart container. In addition, in order to better realize the automated docking between the smart container and the smart service device, the device management server 130 can also notify the smart container to load the target item into the target smart service device when the target smart service device arrives at the smart container, or unload the target item retrieved by the smart service device into the smart container.

[0108] In addition, the work order server 120 may also store relevant information of the smart container. After receiving a specific request, it may also determine whether the task can be completed through the smart container. If not, that is, there is an abnormality in the smart container (the target item associated with the request is not stored in the smart container, or the smart container cannot be used to store the target item currently requested to be retrieved from the target location, etc.), then the work order server 120 may also generate a manual loading / unloading task. If there are multiple manual loading / unloading locations, one of them may be determined and its location information may be sent to the device management server 130. In this way, the device management server 130 may notify the target smart service device to load / unload at the manual loading / unloading location.

[0109] Among them, whether loading to the target intelligent service device is completed by automatic docking with the intelligent container equipment or by manual loading, the device management server 130 can also generate pickup code information after completing the loading of items to the target intelligent service device, and provide it to the work order server 120; the pickup code can be used to take items out of the target intelligent service device; in this way, the work order server 120 can also provide the pickup code information to the client, so that when the specific intelligent service device arrives at the target location, the specific user can open the warehouse door of the intelligent service device and take out the items transported therein by entering the received pickup code into the specific intelligent service device.

[0110] In specific implementation, the intelligent service device can also be used to report the status, location and / or estimated arrival time information to the device management server 130 in real time during the execution of the task. In this way, the device management server 130 can also send the status, location and / or estimated arrival time information of the intelligent service device to the work order server 120. The work order server 120 can provide the status, location and / or estimated arrival time information of the intelligent service device to the client associated with the corresponding pick-up and delivery task. In this way, the consumer user can query the status information of the specific task through the client at any time, thereby improving the user experience.

[0111] In addition, if an exception occurs to the target intelligent service device during the execution of the task, for example, no one responds in the room, the intelligent service device behaves abnormally on a certain floor / elevator, etc., the pickup fails, etc., then the intelligent service device can report these abnormal information to the device management server 130, and the device management server 130 can provide the abnormal information to the work order server 120. The specific abnormal information may include identifications such as the ID of the specific intelligent service device, identifications such as the task ID, the location of the intelligent service device, an abnormal description, and other information. In this way, after receiving the abnormal information, the work order server 120 can also generate manual service tasks and / or maintenance tasks based on the abnormal information. That is, when an abnormality occurs during the execution of a task by an intelligent service device so that the current service task cannot be completed, the work order server can generate a manual service task in a timely manner and assign it to a specific employee to avoid delays in user needs.

[0112] In addition, in actual applications, after receiving a task, there may be a situation where no intelligent service device can undertake the current task, for example, the current intelligent service devices are all in the task state, or the volume of the related items involved exceeds the maximum volume that the intelligent service device can provide, etc., then the device management server 130 can also notify the work order server 120. At this time, the work order server 120 can also generate manual service tasks in time, and can also assign them to specific employees to ensure that consumer users can obtain corresponding services in time.

[0113] In short, through the embodiment of the present application, the consumer user can directly initiate a service request through the client, and the work order server receives the request and generates a corresponding service task. After that, the device management server can determine the intelligent service device that can undertake the task and dispatch the intelligent service device to a specific target location to complete the service. In this way, the automation of the service process can be realized, the links of manual intervention can be reduced, and it is conducive to reducing labor costs.

[0114] Among them, when the specific service required is the pick-up and delivery service, in order to further improve the intelligence level of the entire system, an intelligent container device can also be provided to store items that may need to be sent to a specific room, or to retrieve items from a specific room waiting for further processing. In this way, after a specific intelligent service device receives a specific task, it can automatically connect with such an intelligent container device to achieve loading or unloading of items, thereby replacing the manual operation in the loading and unloading links with an automated method, further realizing the full process automation of the system.

[0115] In addition, the client, work order server, device management server, intelligent service device, etc. in the embodiment of the present application can realize information interconnection and intercommunication, so that the status, location, estimated arrival time and other information in the specific task execution process can be transmitted to the consumer user client in real time, so that the consumer user can query the task execution status corresponding to the request initiated by himself at any time. In addition, during the task execution process, once an abnormality occurs in the intelligent service device, the work order server can also be informed of the information in time, and generate the corresponding manual task in time, so as to ensure that the task can be completed and avoid delays in user needs.

[0116] Furthermore, if there is no intelligent service device that can undertake the current task, the work order server can also obtain the information in a timely manner, and can generate manual service tasks to meet the user's needs manually.

[0117] It should be noted that the scheme provided by the embodiment of the present application can have a variety of specific application scenarios, and the specific corresponding service places can also have a variety of. For example, the most typical one is the hotel scenario described above, and the corresponding service place is the hotel place. According to the service request initiated by the specific guests staying in, specific services can be provided through the intelligent service device, and the docking with the intelligent service device can also be achieved through the intelligent container device to save labor costs. In other scenarios, the specific service place can also be a medical place. Since there are usually multiple different rooms in the above-mentioned place, the patient may need to deliver meals during hospitalization, or need to deliver medicines to a specific ward. At this time, the intelligent service device, intelligent container device, etc. provided by the embodiment of the present application can also be used to realize intelligent services. Similarly, it can also include nursing places, school places, etc. The specific implementation process is similar to that in the hotel scene, and it will not be described in detail here. In addition, the target location described in the embodiment of the present application can be the target room divided in the service place. Usually, the service place can provide services to users in units of rooms, for example, assigning guest rooms to guests staying in the hotel, assigning wards to patients staying in the hospital, and so on. The most typical application scenario of the embodiments of the present application is to provide services such as item pickup and delivery between the lobby, front desk, etc. of the service place and the room where the specific user is located through intelligent service equipment. During the pickup and delivery process, intelligent container equipment can be used to realize automated item loading or unloading docking to save labor costs.

[0118] It should be noted that in the specific implementation, if there are multiple floors in the service place, the intelligent service device may also involve interaction with the intelligent elevator device in the process of picking up and delivering items. At this time, the intelligent elevator device in the service place can also be regarded as one of the various types of intelligent devices in the service place, and can be uniformly managed by the device management server. For example, when the device management server finds that a certain intelligent service device is traveling to a certain elevator according to the planned route, it can notify the intelligent elevator device and provide the intelligent elevator device with the floor information of the target location in the associated task. The intelligent elevator device can then open the elevator door. After the intelligent service device enters, the intelligent elevator device automatically sets the target floor and transports the intelligent service device to the corresponding floor. After that, the intelligent service device continues to travel to the target location according to the planned route.

[0119] Embodiment 2

[0120] The second embodiment corresponds to the first embodiment and provides a service method from the perspective of the client provided to the consumer user. Figure 2 , the method may specifically include:

[0121] S210: The client receives service request information related to the target location;

[0122] S220: Submit the service request to the work order server to generate a service task, and allocate it to the target smart service device for execution through the device management server.

[0123] In a specific implementation, if the service request is a request to deliver the target item to the target location, then the pickup code information returned by the work order server may also be received to be used for taking out the target item from the target smart service device.

[0124] In addition, the status, location and / or estimated arrival time information of the target intelligent service device during the execution of the task provided by the work order server can also be received to realize the real-time transmission of the above information to the consumer user.

[0125] Embodiment 3

[0126] This third embodiment is also corresponding to the first embodiment, and provides a service method from the perspective of the work order server, see Figure 3 , the method may specifically include:

[0127] S310: The work order server receives service request information related to the target location submitted by the client;

[0128] S320: Generate a service task according to the request information;

[0129] S330: Send the task information to the device management server so that the device management server can execute the task by scheduling the intelligent service device.

[0130] The service request includes a request for picking up and delivering items; at this time, the work order server can also save the information of the smart container device, which includes: the location of the smart container, the information of the items that can be sent to the room, and the information of the items that can be retrieved from the room. In this way, after receiving the request, it can first be determined whether the smart container device supports the current service task based on the information of the smart container device; if it does not support, manual loading or unloading task information can also be generated and assigned to the corresponding service employee client, notifying the device management server to dispatch the smart service device to the location of manual loading or unloading for loading or unloading.

[0131] In addition, the work order server may also receive the pickup code information returned by the device management server; and provide the pickup code information to the client.

[0132] Furthermore, the status, location and / or estimated arrival time information of the intelligent service device during the task execution process provided by the device management server can also be received; and the status, location and / or estimated arrival time information can be provided to the client.

[0133] It is also possible to receive abnormal information provided by the device management server about abnormalities that occur in the intelligent service device during the execution of tasks; and generate manual service tasks and / or maintenance tasks based on the abnormal information.

[0134] The abnormal information includes the identifier of the intelligent service device, the associated task identifier, abnormal description information, and the location information of the intelligent service device.

[0135] Embodiment 4

[0136] The fourth embodiment is also corresponding to the first embodiment, and provides a service method from the perspective of the device management server, see Figure 4 , the method may specifically include:

[0137] S410: The device management server receives task information sent by the work order server, where the task information is generated by the work order server according to received service request information related to the target location;

[0138] S420: Determine a target intelligent service device according to the task information and the intelligent service device information;

[0139] S430: Send the task information to the target intelligent service device so that the target intelligent service device performs the task.

[0140] The task information includes information of the associated target location and / or task type information; the intelligent service device information includes status and / or location information of the intelligent service device.

[0141] Specifically, the task type includes an item pickup and delivery task; at this time, the task information may also include information of an associated target item; the intelligent service device information may also include volume information of the intelligent service device; in this way, the required volume may be determined based on the information of the target item; and then, the target intelligent service device may be selected based on the volume information.

[0142] In addition, if the task type is an item pickup and delivery task, the task information includes the associated target item information; at this time, the device management server can also save the information of the smart container device, and the information of the smart container device includes: the location of the smart container, the information of the items stored therein that can be delivered to the room, and the information of the items that can be retrieved from the room; after receiving the task information, determine whether the smart container device supports the current service task based on the information of the smart container device; if supported, notify the target smart service device to load / unload at the smart container device, and when the target smart service device arrives at the smart container, notify the smart container device to load the target item into the target smart service device, or receive the target item retrieved by the target smart service device.

[0143] If the smart container device does not support the current service task, it may receive the location information of manual loading / unloading provided by the work order server and notify the target smart service device.

[0144] In addition, after the loading of the items into the target smart service device is completed, pickup code information is generated and provided to the work order server; the pickup code is used to take out the items from the target smart service device.

[0145] During the process of a specific intelligent service device executing a task, the status, location and / or estimated arrival time information of the intelligent service device during the task execution can also be obtained; the status, location and / or estimated arrival time information is sent to the work order server to be provided to the client.

[0146] If there is no intelligent service device that can undertake the task, the work order server is notified so that the work order server generates a manual service task.

[0147] Embodiment 5

[0148] The fifth embodiment is also corresponding to the first embodiment, and provides a service method from the perspective of the intelligent service device, see Figure 5 , the method may specifically include:

[0149] S510: The intelligent service device receives task information assigned by the device management server; the task information is generated by the work order server according to a service request related to a target location;

[0150] S520: Execute the task according to the task information.

[0151] Among them, the task includes: an item pick-up and delivery task; the task information includes associated target item information; at this time, if the smart container device supports the target item, it can also drive to the location of the smart container for loading / unloading according to the first notification information sent by the device management server.

[0152] If the smart container device does not support the target item, it can travel to a manual loading / unloading location for loading / unloading according to the second notification information sent by the device management server, and the location information of the manual loading / unloading is provided by the work order server.

[0153] During the task execution process, the status, location and / or estimated arrival time information may be provided to the device management server so that the status, location and / or estimated arrival time information may be provided to the request initiator user through the work order server.

[0154] If an exception occurs during the execution of a task, the exception information may be submitted to the device association server so that a manual service task and / or a device maintenance task for the exception information may be generated through the work order server.

[0155] Embodiment 6

[0156] This sixth embodiment provides a service method from the perspective of intelligent container equipment, see Figure 6 , the method may specifically include:

[0157] S610: The smart container device receives notification information provided by the device management server, wherein the notification information includes: the target smart service device has arrived at the smart container device, and associated target item information;

[0158] S620: Performing automated loading / unloading docking with the target intelligent service device according to the notification information.

[0159] The associated item information includes non-standard items customized in the service place, or non-standard items ordered from outside the service place. At this time, when the non-standard items placed in the intelligent container device are received, the target location identification information associated with the non-standard items is obtained, and the corresponding relationship between the storage unit identification storing the non-standard items and the target location identification is saved; after receiving the notification information, the target location identification information associated with the task associated with the target intelligent service device can be determined, so as to take out the non-standard items from the storage unit according to the target location identification, and automatically dock with the target intelligent service device.

[0160] Corresponding to the second embodiment, the present application embodiment also provides a service device, see Figure 7 , the device is applied to the client, including:

[0161] The request receiving unit 710 is used to receive service request information related to the target location;

[0162] The request submission unit 720 is used to submit the service request to the work order server so as to generate a service task, and allocate it to the target intelligent service device for execution through the device management server.

[0163] In a specific implementation, the device may further include:

[0164] The pickup code information receiving unit is used to receive the pickup code information returned by the work order server if the service request is a request to deliver the target item to the target location, so as to take out the target item from the target intelligent service device.

[0165] The task status information receiving unit is used to receive the status, location and / or estimated arrival time information of the target intelligent service device in the process of executing the task provided by the work order server.

[0166] Corresponding to the third embodiment, the present application embodiment also provides a service device, see Figure 8 , applied to the ticket server, including:

[0167] The request receiving unit 810 is used to receive service request information related to the target location submitted by the client;

[0168] A task generating unit 820, configured to generate a service task according to the request information;

[0169] The task information sending unit 830 is used to send the task information to the device management server so that the device management server can execute the task by scheduling the intelligent service device.

[0170] Wherein, the service request includes an item pick-up and delivery request;

[0171] The device may also include:

[0172] A container information storage unit, used to store information of the smart container device, the information of the smart container device including: the location of the smart container, information of items stored therein that can be delivered to the room, and information of items that can be received and retrieved from the room;

[0173] A determination unit, configured to determine whether the smart container device supports the current service task according to the information of the smart container device after receiving the request;

[0174] The manual loading and unloading task generation unit is used to generate manual loading or unloading task information if it is not supported, and distribute it to the corresponding service employee client, and notify the device management server to dispatch the intelligent service device to the manual loading or unloading location for loading or unloading.

[0175] In addition, the device may also include:

[0176] A pickup code information receiving unit, used to receive the pickup code information returned by the device management server;

[0177] The pickup code information providing unit is used to provide the pickup code information to the client.

[0178] A task execution information receiving unit, used to receive the status, location and / or estimated arrival time information of the intelligent service device during the task execution process provided by the device management server;

[0179] The task execution information providing unit is used to provide the status, location and / or estimated arrival time information to the client.

[0180] An abnormal information receiving unit, used to receive abnormal information provided by the device management server about abnormalities that occur in the intelligent service device during the execution of a task;

[0181] A manual service task generating unit is used to generate a manual service task and / or a maintenance task according to the abnormal information.

[0182] The abnormal information includes the identifier of the intelligent service device, the associated task identifier, abnormal description information, and the location information of the intelligent service device.

[0183] Corresponding to the fourth embodiment, the present application embodiment also provides a service device, see Fig. 9 , applied to device management servers, including:

[0184] The task information receiving unit 910 is used to receive the task information sent by the work order server, wherein the task information is generated by the work order server according to the received service request information related to the target location;

[0185] A target intelligent service device determining unit 920 is used to determine a target intelligent service device according to the task information and the intelligent service device information;

[0186] The task information sending unit 930 is used to send the task information to the target intelligent service device so that the target intelligent service device performs the task.

[0187] Wherein, the task information includes information of the associated target location and / or task type information;

[0188] The intelligent service device information includes the state and / or location information of the intelligent service device.

[0189] Among them, the task types include item pickup and delivery tasks;

[0190] At this time, the task information may also include information of the associated target item;

[0191] The intelligent service device information may also include volume information of the intelligent service device;

[0192] The target intelligent service device determination unit can be specifically used for:

[0193] The required volume is determined according to the information of the target object, and the target intelligent service device is selected according to the volume information.

[0194] Wherein, the task type includes an item pickup and delivery task, and the task information includes associated target item information;

[0195] The device may also include:

[0196] A container information storage unit, used to store information of the smart container device, the information of the smart container device including: the location of the smart container, information of items stored therein that can be delivered to the room, and information of items that can be received and retrieved from the room;

[0197] A judgment unit, configured to determine whether the smart container device supports the current service task according to the information of the smart container device after receiving the task information;

[0198] The first notification unit is used to notify the target intelligent service device to load / unload at the intelligent container device if supported, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device.

[0199] The second notification unit is used to receive the location information of manual loading / unloading provided by the work order server and notify the target intelligent service device if the intelligent container device does not support the current service task.

[0200] The pickup code information providing unit is used to generate pickup code information after completing loading of items into the target intelligent service device, and provide the information to the work order server; the pickup code is used to take items out of the target intelligent service device.

[0201] A task execution information obtaining unit, used to obtain the status, location and / or estimated arrival time information of the intelligent service device during the task execution process;

[0202] The task execution information providing unit is used to send the status, location and / or estimated arrival time information to the work order server so as to provide it to the client.

[0203] The third notification unit is used to notify the work order server if there is no intelligent service device that can undertake the task, so that the work order server generates a manual service task.

[0204] Corresponding to the fifth embodiment, the present application embodiment also provides an intelligent service device, see Fig.10 ,include:

[0205] The task information receiving unit 1010 is used to receive the task information assigned by the device management server; the task information is generated by the work order server according to the service request related to the target location;

[0206] The task execution unit 1020 is configured to execute the task according to the task information.

[0207] Wherein, the tasks include: item pickup and delivery tasks; the task information includes associated target item information;

[0208] The intelligent service device may further include:

[0209] The first loading / unloading unit is used to drive to the location of the smart container to load / unload the target item according to the first notification information sent by the device management server if the smart container device supports the target item.

[0210] The second loading / unloading unit is used to drive to the manual loading / unloading location for loading / unloading according to the second notification information sent by the device management server if the smart container device does not support the target item, and the location information of the manual loading / unloading is provided by the work order server.

[0211] In addition, the intelligent service device may further include:

[0212] The task execution information providing unit is used to provide the status, location and / or estimated arrival time information to the device management server during the task execution process, so that the status, location and / or estimated arrival time information can be provided to the request initiator user through the work order server.

[0213] The exception information providing unit is used to submit the exception information to the device association server if an exception occurs during the execution of the task, so as to generate a manual service task and / or equipment maintenance task for the exception information through the work order server.

[0214] Corresponding to the sixth embodiment, the present application embodiment also provides a smart container device, see Fig.11 ,include:

[0215] The notification information receiving unit 1110 is used to receive notification information provided by the device management server, wherein the notification information includes: the target smart service device has arrived at the smart container device, and the associated target item information;

[0216] The automatic docking unit 1120 is used to perform automatic loading / unloading docking with the target intelligent service device according to the notification information.

[0217] Wherein, the associated item information includes non-standard items customized in the service location, or non-standard items ordered from outside the service location;

[0218] The device may also include:

[0219] A corresponding relationship storage unit, configured to obtain target location identification information associated with a non-standardized item when receiving the non-standardized item placed in the intelligent container device, and store the corresponding relationship between the storage unit identification storing the non-standardized item and the target location identification;

[0220] The non-standardized item docking unit is used to determine the target location identification information associated with the task associated with the target intelligent service device after receiving the notification information, so as to take out the non-standardized item from the storage unit according to the target location identification and automatically dock with the target intelligent service device.

[0221] In addition, an embodiment of the present application further provides an electronic device, including:

[0222] one or more processors; and

[0223] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0224] receiving service request information associated with a target location;

[0225] The service request is submitted to the work order server to generate a service task, and is assigned to the target smart service device for execution through the device management server.

[0226] Another electronic device comprising:

[0227] one or more processors; and

[0228] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0229] Receiving service request information related to a target location submitted by a client;

[0230] Generate a service task according to the request information;

[0231] The task information is sent to the device management server so that the device management server executes the task by scheduling the intelligent service device.

[0232] And another electronic device, characterized by comprising:

[0233] one or more processors; and

[0234] A memory associated with the one or more processors, the memory being used to store program instructions, wherein when the program instructions are read and executed by the one or more processors, the following operations are performed:

[0235] Receiving task information sent by the work order server, wherein the task information is generated by the work order server according to received service request information related to the target location;

[0236] Determine a target intelligent service device according to the task information and the intelligent service device information;

[0237] The task information is sent to the target intelligent service device so that the target intelligent service device performs the task.

[0238] in, Fig.12 The architecture of an electronic device is exemplarily shown. For example, device 1200 can be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, an aircraft, etc.

[0239] Reference Fig.12 , device 1200 may include one or more of the following components: a processing component 1202 , a memory 1204 , a power component 1206 , a multimedia component 1208 , an audio component 1210 , an input / output (I / O) interface 1212 , a sensor component 1214 , and a communication component 1216 .

[0240] The processing component 1202 generally controls the overall operation of the device 1200, such as operations associated with display, phone calls, data communications, camera operations, and recording operations. The processing component 1202 may include one or more processors 1220 to execute instructions to complete all or part of the steps of the method provided by the technical solution of the present disclosure. In addition, the processing component 1202 may include one or more modules to facilitate the interaction between the processing component 1202 and other components. For example, the processing component 1202 may include a multimedia module to facilitate the interaction between the multimedia component 1208 and the processing component 1202.

[0241] The memory 1204 is configured to store various types of data to support the operation of the device 1200. Examples of such data include instructions for any application or method operating on the device 1200, contact data, phone book data, messages, pictures, videos, etc. The memory 1204 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

[0242] The power supply component 1206 provides power to the various components of the device 1200. The power supply component 1206 can include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the device 1200.

[0243] The multimedia component 1208 includes a screen that provides an output interface between the device 1200 and the user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from the user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundaries of the touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 1208 includes a front camera and / or a rear camera. When the device 1200 is in an operating mode, such as a shooting mode or a video mode, the front camera and / or the rear camera may receive external multimedia data. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.

[0244] The audio component 1210 is configured to output and / or input audio signals. For example, the audio component 1210 includes a microphone (MIC), and when the device 1200 is in an operating mode, such as a call mode, a recording mode, and a speech recognition mode, the microphone is configured to receive an external audio signal. The received audio signal can be further stored in the memory 1204 or sent via the communication component 1216. In some embodiments, the audio component 1210 also includes a speaker for outputting audio signals.

[0245] I / O interface 1212 provides an interface between processing component 1202 and peripheral interface modules, such as keyboards, click wheels, buttons, etc. These buttons may include but are not limited to: a home button, a volume button, a start button, and a lock button.

[0246] The sensor assembly 1214 includes one or more sensors for providing various aspects of status assessment for the device 1200. For example, the sensor assembly 1214 can detect the open / closed state of the device 1200, the relative positioning of components, such as the display and keypad of the device 1200, and the sensor assembly 1214 can also detect the position change of the device 1200 or a component of the device 1200, the presence or absence of user contact with the device 1200, the orientation or acceleration / deceleration of the device 1200, and the temperature change of the device 1200. The sensor assembly 1214 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 1214 may also include an optical sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 1214 may also include an accelerometer, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

[0247] The communication component 1216 is configured to facilitate wired or wireless communication between the device 1200 and other devices. The device 1200 can access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 1216 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 1216 also includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology and other technologies.

[0248] In an exemplary embodiment, the device 1200 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable gate arrays (FPGAs), controllers, microcontrollers, microprocessors, or other electronic components to perform the above methods.

[0249] In an exemplary embodiment, a non-transitory computer-readable storage medium including instructions is also provided, such as a memory 1204 including instructions, and the above instructions can be executed by a processor 1220 of the device 1200 to complete the method provided by the technical solution of the present disclosure. For example, the non-transitory computer-readable storage medium can be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, etc.

[0250] It can be known from the description of the above implementation methods that those skilled in the art can clearly understand that the present application can be implemented by means of software plus a necessary general hardware platform. Based on such an understanding, the technical solution of the present application can be essentially or partly embodied in the form of a software product that contributes to the prior art. The computer software product can be stored in a storage medium such as ROM / RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in the various embodiments of the present application or certain parts of the embodiments.

[0251] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can refer to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system or system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can refer to the partial description of the method embodiment. The system and system embodiments described above are merely schematic, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without creative work.

[0252] The service method, device and system provided by the present application are described in detail above. The principle and implementation method of the present application are described in detail using specific examples. The description of the above embodiments is only used to help understand the method and core idea of ​​the present application. At the same time, for those skilled in the art, according to the idea of ​​the present application, there will be changes in the specific implementation method and application scope. In summary, the content of this specification should not be understood as limiting the present application.

Claims

1. A service system, characterized in that: include: A client, used to submit service request information related to a target location in the service location to a work order server provided at the service location; The service request includes: an item pick-up and delivery request submitted by a consumer user through the client; wherein the target location includes a target room in the service location where the consumer user is located; A work order server, used to generate a service task according to the request information, and send the task information to a device management server equipped at the service location; The device management server is used to determine the target intelligent service device according to the task information and the information of the intelligent service device, and send the task information to the target intelligent service device; An intelligent service device, configured to execute the task according to the received task information; An intelligent container device is used to store items to be sent to a target location in a service location, or items to be retrieved from a target location in a service location, and to realize automatic docking of loading or unloading operations with the target intelligent service device; wherein, when storing non-standardized items, the intelligent container device is also used to: receive a request to store non-standardized items, and identification information of the associated target location, store the non-standardized items in a storage unit in the intelligent container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the intelligent service device, determine the corresponding non-standardized items according to the identification of the target location associated with the task of the intelligent service device; The device management server is also used to notify the target smart service device to load / unload at the smart container device, and when the target smart service device arrives at the smart container, notify the smart container device to load the target items into the target smart service device, or receive the target items retrieved by the target smart service device.

2. The system according to claim 1, characterized in that The items to be sent to the target location in the service location include: items to be sent to the target location provided in the service location.

3. The system according to claim 1, characterized in that The items to be sent to the target location in the service location include: non-standard items that are delivered from outside the service location to the smart container device in the service location for storage and waiting to be sent to the target location.

4. The system according to claim 1, characterized in that The items to be sent to the target location in the service place include: non-standard items customized from the service place or other associated service places and waiting to be sent to the target location.

5. The system according to claim 1, characterized in that The items to be delivered to the target location in the service location include items that are pre-ordered by the user and are waiting to be delivered to the target location after the agreed time.

6. The system according to claim 1, characterized in that The items retrieved from the target location of the service location include items that have been delivered to the target location and need to be returned. The items that need to be returned include items that need to be returned to the service location or items that need to be returned to merchants outside the service location.

7. The system according to claim 1, characterized in that The work order server is also used to generate a manual loading / unloading task if there is an abnormality in the smart container device; The device management server is also used to notify the target intelligent service device to load / unload at the manual loading / unloading location.

8. The system according to claim 1, characterized in that The device management server is also used to generate pickup code information after completing the loading of items into the target smart service device, and provide it to the work order server; the pickup code is used to take out items from the target smart service device; The work order server is also used to provide the pickup code information to the client.

9. The system according to claim 1, characterized in that The intelligent service device is also used to report the status, location and / or estimated arrival time information to the device management server in real time during the execution of the task; The device management server is also used to send the status, location and / or estimated arrival time information of the intelligent service device to the work order server; The work order server is also used to provide the status, location and / or estimated arrival time information of the intelligent service device to the client associated with the corresponding pickup and delivery task.

10. The system according to claim 1, characterized in that The device management server is further configured to provide the work order server with abnormality information if an abnormality occurs to the target intelligent service device during the execution of the task; The work order server is further used to generate a manual service task and / or a maintenance task according to the abnormal information.

11. The system according to claim 1, characterized in that The device management server is further configured to notify the work order server if there is no target intelligent service device that can undertake the task; The work order server is also used to generate manual service tasks.

12. The system according to any one of claims 1 to 11, characterized in that: The service places include hotel places, medical places, nursing places, school places or shopping mall places.

13. A service method, characterized in that: include: The client receives service request information related to the target location; The service request includes: an item pick-up and delivery request submitted by a consumer user through the client; wherein the target location includes a target room in the service location where the consumer user is located; Submitting the service request to a work order server provided at the service location to generate a service task, and allocating the task to a target smart service device for execution via a device management server provided at the service location; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store a non-standardized item, and identification information of the associated target location, and after storing the non-standardized item into a storage unit in the smart container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized item according to the identification of the target location associated with the task of the smart service device.

14. The method according to claim 13, characterized in that Also includes: If the service request is a request to deliver the target item to the target location, the pickup code information returned by the work order server is received to be used for taking out the target item from the target smart service device.

15. The method according to claim 13, characterized in that Also includes: Receive the status, location and / or estimated arrival time information of the target intelligent service device in the process of executing the task provided by the work order server.

16. A service method, characterized in that: include: The work order server equipped at the service location receives the service request information related to the target location submitted by the client; The service request includes: an item pick-up and delivery request submitted by a consumer user through the client; wherein the target location includes a target room in the service location where the consumer user is located; Generate a service task according to the request information; Sending the task information to the device management server equipped at the service location so that the device management server can execute the task by scheduling the intelligent service device; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store a non-standardized item, and identification information of the associated target location, and after storing the non-standardized item into a storage unit in the smart container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized item according to the identification of the target location associated with the task of the smart service device.

17. The method according to claim 16, characterized in that The method further comprises: The information of the smart container device is saved, wherein the information of the smart container device includes: the location of the smart container, the information of the items stored therein that can be delivered to the room, and the information of the items that can be received and retrieved from the room; After receiving the request, determining whether the smart container device supports the current service task according to the information of the smart container device; If it is not supported, manual loading or unloading task information is generated and distributed to the corresponding service employee client, and the device management server is notified to dispatch the intelligent service device to the manual loading or unloading location for loading or unloading.

18. The method according to claim 16, characterized in that Also includes: Receiving the pickup code information returned by the device management server; The pickup code information is provided to the client.

19. The method according to claim 16, characterized in that Also includes: Receiving information on the status, location and / or estimated arrival time of the intelligent service device during the task execution provided by the device management server; The status, location and / or estimated time of arrival information is provided to the client.

20. The method according to claim 16, characterized in that Also includes: Receiving abnormal information provided by the device management server indicating that an abnormality has occurred in the intelligent service device during the execution of a task; Generate a manual service task and / or a maintenance task according to the abnormal information.

21. The method according to claim 20, characterized in that The abnormal information includes the identifier of the intelligent service device, the associated task identifier, abnormal description information, and the location information of the intelligent service device.

22. A service method, characterized in that: include: The device management server equipped at the service location receives the task information sent by the work order server equipped at the service location, wherein the task information is generated by the work order server according to the received service request information related to the target location; The service request includes: an item pick-up and delivery request submitted by a consumer user through a client; wherein the target location includes a target room in the service location where the consumer user is located; Determine a target intelligent service device according to the task information and the intelligent service device information; Sending the task information to the target intelligent service device so that the target intelligent service device executes the task, notifying the target intelligent service device to load / unload at the intelligent container device, and notifying the intelligent container device to load the target item into the target intelligent service device or to receive the target item retrieved by the target intelligent service device when the target intelligent service device arrives at the intelligent container; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; when storing non-standardized items, the smart container device is also used to: receive a request to store non-standardized items, and identification information of the associated target location, and after storing the non-standardized items into a storage unit in the smart container device, save the correspondence between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized items according to the target location identification associated with the task of the smart service device.

23. The method according to claim 22, characterized in that The task information includes information of the associated target location and / or task type information; The intelligent service device information includes the state and / or location information of the intelligent service device.

24. The method according to claim 23, characterized in that The task information also includes information about the associated target item; The intelligent service device information also includes volume information of the intelligent service device; The step of determining a target intelligent service device according to the task information and the intelligent service device information includes: Determining the required volume according to the information of the target object; A target intelligent service device is selected according to the volume information.

25. The method according to claim 23, characterized in that The task type includes an item pickup and delivery task, and the task information includes associated target item information; The method further comprises: The information of the smart container device is saved, wherein the information of the smart container device includes: the location of the smart container, the information of the items stored therein that can be delivered to the room, and the information of the items that can be received and retrieved from the room; After receiving the task information, determining whether the smart container device supports the current service task according to the information of the smart container device; If supported, the target smart service device is notified to load / unload at the smart container device, and when the target smart service device arrives at the smart container, the smart container device is notified to load the target item into the target smart service device, or receive the target item retrieved by the target smart service device.

26. The method according to claim 25, characterized in that Also includes: If the smart container device does not support the current service task, the location information of manual loading / unloading provided by the work order server is received and notified to the target smart service device.

27. The method according to claim 25 or 26, characterized in that Also includes: After the loading of the items into the target smart service device is completed, a pickup code information is generated and provided to the work order server; The pickup code is used to take items out of the target smart service device.

28. The method according to claim 22, characterized in that Also includes: Obtaining the status, location and / or estimated arrival time information of the intelligent service device during the execution of the task; The status, location and / or estimated time of arrival information is sent to the work order server for provision to the client.

29. The method according to claim 22, characterized in that Also includes: If there is no intelligent service device that can undertake the task, the work order server is notified so that the work order server generates a manual service task.

30. A service method, characterized in that: include: The intelligent service device receives the task information assigned by the device management server equipped at the service location; The task information is generated by a work order server equipped at the service location according to a service request related to a target location; The service request includes: an item pick-up and delivery request submitted by a consumer user through a client; wherein the target location includes a target room in the service location where the consumer user is located; Execute the task according to the task information; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store a non-standardized item, and identification information of the associated target location, and after storing the non-standardized item into a storage unit in the smart container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized item according to the identification of the target location associated with the task of the smart service device.

31. The method according to claim 30, characterized in that The task information includes associated target item information; The method further comprises: If the smart container device supports the target item, the smart container is driven to the location of the smart container for loading / unloading according to the first notification information sent by the device management server.

32. The method according to claim 31, characterized in that Also includes: If the smart container device does not support the target item, the smart container device drives to a manual loading / unloading location for loading / unloading according to the second notification information sent by the device management server, and the location information of the manual loading / unloading is provided by the work order server.

33. The method according to claim 30, characterized in that Also includes: During the task execution process, the status, location and / or estimated arrival time information is provided to the device management server, so that the status, location and / or estimated arrival time information is provided to the request initiator user through the work order server.

34. The method according to claim 30, characterized in that Also includes: If an exception occurs during the execution of a task, the exception information is submitted to the device association server so that a manual service task and / or a device maintenance task for the exception information is generated through the work order server.

35. A service method, characterized in that: include: The smart container device receives notification information provided by the device management server equipped at the service location, wherein the notification information includes: the target smart service device has arrived at the smart container device, and the associated target item information; Performing automated loading / unloading docking with the target intelligent service device according to the notification information; Among them, if the associated item information includes non-standard items customized in the service place, or non-standard items ordered from outside the service place, a request for storing non-standard items and the identification information of the associated target location are also received. After the non-standard items are stored in the storage unit in the smart container device, the correspondence between the identification of the storage unit and the identification of the target location is saved. After receiving the notification information, the identification information of the target location associated with the task associated with the target smart service device is determined, so as to take out the non-standard items from the storage unit according to the target location identification and automatically dock with the target smart service device; wherein, the target location includes the target room in the service place where the consumer user is located.

36. A service device, characterized in that: Applied to the client, including: A request receiving unit, configured to receive service request information related to a target location; the service request includes: an item pick-up and delivery request submitted by a consumer user through the client; wherein the target location includes a target room in a service location where the consumer user is located; A request submission unit, used to submit the service request to a work order server equipped at the service location, so as to generate a service task, and assign it to a target smart service device for execution through a device management server equipped at the service location; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store a non-standardized item, and identification information of the associated target location, and after storing the non-standardized item into a storage unit in the smart container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized item according to the identification of the target location associated with the task of the smart service device.

37. A service device, characterized in that: Applicable to the work order server equipped at the service site, including: A request receiving unit, configured to receive service request information related to a target location submitted by a client; the service request includes: an item pick-up and delivery request submitted by a consumer user through the client; wherein the target location includes a target room in the service location where the consumer user is located; A task generating unit, used for generating a service task according to the request information; A task information sending unit, used to send task information to a device management server equipped at the service location, so that the device management server can execute the task by scheduling the intelligent service device; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store a non-standardized item, and identification information of the associated target location, and after storing the non-standardized item into a storage unit in the smart container device, save the corresponding relationship between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized item according to the identification of the target location associated with the task of the smart service device.

38. A service device, characterized in that: Applicable to equipment management servers equipped in service locations, including: A task information receiving unit, configured to receive task information sent by a work order server provided at the service location, wherein the task information is generated by the work order server according to received service request information related to a target location; the service request includes: an item pick-up and delivery request submitted by a consumer user through a client; a target intelligent service device determining unit, configured to determine a target intelligent service device according to the task information and the intelligent service device information; a task information sending unit, configured to send the task information to the target intelligent service device so that the target intelligent service device executes the task, and to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, to notify the intelligent container device to load the target item into the target intelligent service device, or to receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; when storing non-standardized items, the smart container device is also used to: receive a request to store non-standardized items, and identification information of the associated target location, store the non-standardized items into a storage unit in the smart container device, save the correspondence between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized items according to the target location identification associated with the task of the smart service device; the target location includes a target room in the service place where the consumer user is located.

39. An intelligent service device, characterized in that: include: A task information receiving unit, used to receive task information assigned by a device management server equipped at a service location; The task information is generated by a work order server equipped at the service location according to a service request related to a target location; The service request includes: an item pick-up and delivery request submitted by a consumer user through a client; A task execution unit, configured to execute the task according to the task information; The device management server is further used to notify the target intelligent service device to load / unload at the intelligent container device, and when the target intelligent service device arrives at the intelligent container, notify the intelligent container device to load the target item into the target intelligent service device, or receive the target item retrieved by the target intelligent service device; The smart container device is used to store items to be sent to a target location in a service place, or items to be retrieved from a target location in a service place, and to realize automatic docking of loading or unloading operations with the target smart service device; wherein, when storing non-standardized items, the smart container device is also used to: receive a request to store non-standardized items, and identification information of the associated target location, and after storing the non-standardized items into a storage unit in the smart container device, save the correspondence between the identification of the storage unit and the identification of the target location, and when docking with the smart service device, determine the corresponding non-standardized items according to the target location identification associated with the task of the smart service device; wherein, the target location includes a target room in the service place where the consumer user is located.

40. An intelligent container device, characterized in that: include: A notification information receiving unit, used to receive notification information provided by a device management server equipped at a service location, wherein the notification information includes: the target smart service device has arrived at the smart container device, and associated target item information; An automatic docking unit, used for performing automatic loading / unloading docking with the target intelligent service device according to the notification information; Among them, if the associated item information includes non-standard items customized in the service place, or non-standard items ordered from outside the service place, a request for storing non-standard items and the identification information of the associated target location are also received. After the non-standard items are stored in the storage unit in the smart container device, the correspondence between the identification of the storage unit and the identification of the target location is saved. After receiving the notification information, the identification information of the target location associated with the task associated with the target smart service device is determined, so as to take out the non-standard items from the storage unit according to the target location identification and automatically dock with the target smart service device; wherein, the target location includes the target room in the service place where the consumer user is located.

41. An electronic device, characterized in that: include: one or more processors; as well as A memory associated with the one or more processors, the memory being used to store program instructions, wherein the program instructions, when read and executed by the one or more processors, execute the steps of the method as claimed in any one of claims 13 to 35.

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