Service Configuration Method, Apparatus and Device

Abstract

The present invention discloses a service configuration method, apparatus and device. Among them, the method includes: during the configuration process of any service step in a service process, receiving a material configuration instruction; in response to the material configuration instruction, triggering the pop-up of a material display interface, where the material display interface is used to display a predetermined number of first-class materials stored in a target material library, and determining the arrangement mode of displaying the predetermined number of first-class materials according to the weight value of each first-class material, and the weight value of each first-class material is determined by the configuration information carried by the first-class material; in the case of receiving a first material selection instruction in the material display interface, in response to the first material selection instruction, determining a first target material selected in the target material library; and configuring the first target material into the service step. The present invention solves the technical problem in the prior art that in the service configuration process, the materials to be configured are frequently selected from the global resource library, resulting in low configuration work efficiency.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular, to a service configuration method, device and equipment. Background Art

[0002] In the scenario of using automated marketing, in the prior art, a flowchart-based method is usually used to allow operators to arrange and control the marketing process, including selecting audiences, actions to be performed on individual audiences, feedback and incentives based on the behaviors of audiences, etc. In this process, the above actions, feedback, etc. all need to use various materials, including text, pictures, voices, videos, picture texts, WeChat pages, etc. And the addition methods of these materials are diverse, and some materials have more related attributes and are more troublesome to configure. For example, to add a WeChat page, not only a certain WeChat page needs to be selected, but also a WeChat public account, placement, etc. need to be selected.

[0003] With the refined operation of marketing, the process becomes more and more complex and the number of participating nodes increases. In the flowchart-based automated marketing activities, during the service configuration process, the materials to be configured are frequently selected from the global resource library. When the materials are reused multiple times, the operators repeatedly perform complex configurations, resulting in low work efficiency.

[0004] In view of the above problems, no effective solution has been proposed yet. Summary of the Invention

[0005] Embodiments of the present invention provide a service configuration method, device and equipment, so as to at least solve the technical problem in the prior art that the materials to be configured are frequently selected from the global resource library during the service configuration process, resulting in low configuration work efficiency.

[0006] According to one aspect of the embodiments of the present invention, a service configuration method is provided, including: during the configuration process of any service step in the service process, receiving a material configuration instruction; in response to the material configuration instruction, triggering to pop up a material display interface, where the material display interface is used to display a predetermined number of first-type materials stored in the target material library, and determining the arrangement mode of displaying the predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material; in the case of receiving a first material selection instruction in the material display interface, in response to the first material selection instruction, determining a first target material selected in the target material library; and configuring the first target material into the service step.

[0007] According to another aspect of the embodiments of the present invention, there is also provided a service configuration device, including: a receiving module, configured to receive a material configuration instruction during the configuration process of any service step in a service process; a first response module, configured to trigger a pop-up material display interface in response to the material configuration instruction, where the material display interface is used to display a predetermined number of first-type materials stored in a target material library, and determine an arrangement manner for displaying the predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material; a determination module, configured to determine a first target material selected from the target material library in response to a first material selection instruction when the first material selection instruction is received in the material display interface; and a configuration module, configured to configure the first target material into the service step.

[0008] According to another aspect of the embodiments of the present invention, there is also provided a storage medium, where the storage medium includes a stored program, and when the program runs, it controls the device where the storage medium is located to execute any one of the above service configuration methods.

[0009] According to another aspect of the embodiments of the present invention, there is also provided a service configuration device, including at least one processor, at least one memory connected to the processor, and a bus; wherein the processor and the memory communicate with each other through the bus; the processor is configured to call program instructions in the memory to execute any one of the above service configuration methods.

[0010] In the embodiments of the present invention, during the configuration process of any service step in a service process, a material configuration instruction is received; in response to the material configuration instruction, a pop-up material display interface is triggered, where the material display interface is used to display a predetermined number of first-type materials stored in a target material library, and determine an arrangement manner for displaying the predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material; when a first material selection instruction is received in the material display interface, a first target material selected from the target material library is determined in response to the first material selection instruction; and the first target material is configured into the service step.

[0011] Thus, in the embodiments of the present invention, it is not necessary to frequently select materials to be configured from a global resource library during the service configuration process, achieving the purpose of reducing repetitive configuration work during the configuration service step process, thereby realizing the technical effect of reducing the error probability during the configuration service step process and improving the configuration work efficiency, and further solving the technical problem in the prior art that materials to be configured are frequently selected from a global resource library during the service configuration process, resulting in low configuration work efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] The accompanying drawings described herein are used to provide a further understanding of the present invention and form a part of this application. The illustrative embodiments of the present invention and their descriptions are used to explain the present invention and do not constitute an improper limitation of the present invention. In the drawings:

[0013] Figure 1 is a flowchart of a service configuration method according to an embodiment of the present invention;

[0014] Figure 2 is a business flowchart of an optional automated marketing activity according to an embodiment of the present invention;

[0015] Figure 3 is a schematic diagram of an optional service configuration scenario according to an embodiment of the present invention;

[0016] Figure 4 is another schematic diagram of an optional service configuration scenario according to an embodiment of the present invention;

[0017] Figure 5 is still another schematic diagram of an optional service configuration scenario according to an embodiment of the present invention;

[0018] Figure 6 is yet another schematic diagram of an optional service configuration scenario according to an embodiment of the present invention;

[0019] Figure 7 is a schematic structural diagram of a service configuration device according to an embodiment of the present invention;

[0020] Figure 8 is a schematic structural diagram of a service configuration device according to an embodiment of the present invention. Detailed Embodiments

[0021] In order to enable those skilled in the art of this technology to better understand the solution of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0022] It should be noted that the terms "first", "second", etc. in the description, claims and the above-mentioned drawings of the present invention are used to distinguish similar objects, and do not necessarily have to be used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances, so that the embodiments of the present invention described here can be implemented in an order other than those illustrated or described here. In addition, the terms "comprising" and "having" and any variations thereof are intended to cover non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units does not necessarily have to be limited to those steps or units clearly listed, but may include other steps or units not clearly listed or inherent to these processes, methods, products or devices.

[0023] Embodiment 1

[0024] According to an embodiment of the present invention, an embodiment of a service configuration method is provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, and although the logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in a different order than here.

[0025] Figure 1 is a flowchart of a service configuration method according to an embodiment of the present invention, as Figure 1 shown, the method includes the following steps:

[0026] Step S102, during the configuration process of any service step in the service process, receive a material configuration instruction;

[0027] Step S104, in response to the above-mentioned material configuration instruction, trigger a pop-up material display interface, where the above-mentioned material display interface is used to display a predetermined number of first-type materials stored in the target material library, and determine the arrangement method of displaying the above-mentioned predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material;

[0028] Step S106, in the case of receiving a first material selection instruction in the above-mentioned material display interface, in response to the above-mentioned first material selection instruction, determine the first target material selected in the above-mentioned target material library, where the above-mentioned first target material is the material used to configure the above-mentioned service step; the first target material belongs to the first type of material.

[0029] Step S108, configure the above-mentioned first target material into the above-mentioned service step.

[0030] In an embodiment of the present invention, during the configuration process of any business step in a business process, a material configuration instruction is received; in response to the above material configuration instruction, a material display interface is triggered to pop up, where the above material display interface is used to display a predetermined number of first type materials stored in a target material library, and the arrangement mode of displaying the above predetermined number of first type materials is determined according to the weight value of each first type material, and the weight value of each first type material is determined by the configuration information carried by the first type material; in the case of receiving a first material selection instruction in the above material display interface, in response to the above first material selection instruction, the first target material selected in the above target material library is determined, where the above first target material is the material used to configure the above business step; the above first target material is configured into the above business step.

[0031] Thus, in the embodiment of the present invention, there is no need to frequently select materials to be configured from a global resource library during the business configuration process, achieving the purpose of reducing the repetitive configuration work in the process of configuring business steps, thereby realizing the technical effect of reducing the error probability in the process of configuring business steps and improving the configuration work efficiency, and further solving the technical problem in the prior art that materials to be configured are frequently selected from a global resource library during the business configuration process, resulting in low configuration work efficiency.

[0032] It should be noted that the business configuration method embodiment provided in the embodiment of the present application can be applied to an automated marketing scenario. Specifically, it can be an automated marketing scenario based on a flowchart, and the business steps of the above business process can be the business steps in a marketing activity.

[0033] Optionally, the first type of material and the second type of material can both be but are not limited to at least one of the following: text, picture, voice, video, picture and text, WeChat page (micro page), link, control, date range, etc. The above material configuration instruction is an instruction input by an operator during the configuration process of any business step in a business process, requesting to configure materials for the above any business step.

[0034] In an optional embodiment, during the configuration process of any business step in the above business process, one or more of the following are visually displayed: the above business process, business step, first target material or second target material configured into the above business step.

[0035] Optionally, during the configuration process of any business step in a business process, an operator can input the above material configuration instruction through a material configuration button on the current interface; the operator can also input the above first material selection instruction by clicking a material selection button on the material display interface.

[0036] In an alternative embodiment, since a predetermined number of first-class materials are stored in the target material library, and each first-class material carries configuration information for correspondingly determining the weight value of each first-class material, the arrangement of displaying the predetermined number of first-class materials is determined according to the weight value of each first-class material. For example, the predetermined number of first-class materials can be arranged in descending order of their weight values in the target material library, and displayed in the material display interface based on this arrangement.

[0037] Optionally, in the embodiment of the present application, when the first material selection instruction is received in the material display interface, that is, there is a first target material in the target material library for configuring the above business step, the first target material is read from the target material library and configured into the above business step. Then, the operator does not need to select and configure materials from the global resource library anymore. Since there is no need to frequently select materials to be configured from the global resource library during the business configuration process, the purpose of reducing the repetitive configuration work during the configuration business step is achieved, thereby realizing the technical effect of reducing the error probability during the configuration business step and improving the configuration work efficiency.

[0038] In the above alternative embodiment, when the first material selection instruction is not received in the material display interface, for example, there is no first-class material in the target material library for configuring the above business step, the operator can input an interface switching instruction in the material display interface. In response to the received interface switching instruction, the server triggers a pop-up material configuration interface for guiding the target user to select a second target material from the global resource library. The second target material can be other second-class materials with different contents from the first target material.

[0039] In the embodiment of the present application, since the global resource library stores second-class materials for configuring all business steps, when there is no first target material in the target material library for configuring the above business step, obtaining the second target material for the above business step by configuring from the global resource library can achieve the purpose of accurately and timely obtaining materials. Moreover, only in this case, configuring materials from the global resource library can ensure maximizing the reduction of repetitive configuration work during the configuration business step.

[0040] It should be noted that the first type of materials are located in the target material library and carry configuration information, and the configuration information is used to calculate the weight value of each first type of material. In this way, the weight value of the first type of materials in the target material library will be dynamically updated according to the user's usage situation, and thus the arrangement positions of the first type of materials in the target material library will be dynamically adjusted; while the second type of materials are located in the global resource library, and the second type of materials do not have configuration information, and their positions in the global resource library are relatively constant. Each first type of material in the target material library has a corresponding second type of material with the same content in the global resource library, and the first type of material and the second type of material with the same content can be marked with the same material identifier. When the second type of material selected for configuration is stored in the target material library, the configuration information of the material will be additionally attached to form the first type of material and be dynamically updated in the target material library.

[0041] In an alternative embodiment, when the first material selection instruction is not received in the above material display interface, the method further includes:

[0042] Step S202, detecting whether an interface switching instruction is received in the above material display interface;

[0043] Step S204, if the above interface switching instruction is received, then in response to the above interface switching instruction, trigger to pop up a material configuration interface, where the above material configuration interface is used to guide the target user to select a second target material from the global resource library, and the above global resource library stores the second type of materials for configuring all service steps.

[0044] In an alternative embodiment, after triggering to pop up the material configuration interface, the method further includes:

[0045] Step S302, detecting whether a second material selection instruction is received in the above material configuration interface;

[0046] Step S304, if the above second material selection instruction is received, then in response to the above second material selection instruction, determine the above second target material selected by the above target user from the above global resource library;

[0047] Step S306, configure the above second target material into the above service step, and store the above second target material in the above target material library.

[0048] In the above optional embodiment, in the case where the first material selection instruction is not received in the above material display interface, for example, if there is no first target material in the target material library for configuring the above service step, the operator can input an interface switching instruction in the material display interface. In response to the received interface switching instruction, the server triggers to pop up a material configuration interface for guiding the target user to select a second target material from the global resource library. The second target material can be other materials different from the first target material, or it can be a second type of material with the same content as the first target material. This application does not make a limitation on this.

[0049] When the second target material is other materials different from the content of the first target material, store the second target material in the target material library. The number of the first type of materials in the target material library becomes the preset number + 1. By recalculating the weight values of each first type of material, the first type of material with the lowest weight value is removed, maintaining the number of the first type of materials in the target material library at the preset number.

[0050] When the second target material is a material with the same content as the first target material, that is, the material identifier corresponding to the second target material already exists in the target material library, then the number of the first type of materials in the target material library does not increase. Only the configuration information of the first type of material with the same identifier as the second target material is updated, and it is only necessary to recalculate the weight values and sort all the first type of materials in the target material library.

[0051] Optionally, during the configuration process of any service step in the business process, the operator can input the interface switching instruction by clicking the interface switching button in the material display interface. The operator can also input the second material selection instruction by clicking the material selection button in the material configuration interface.

[0052] In the embodiment of this application, since the global resource library stores the second type of materials for configuring all service steps, when there is no material in the target material library for configuring the above service step, the second target material for the above service step is configured from the global resource library, the second target material is configured into the above service step, and the second target material is stored in the above target material library.

[0053] Through the above embodiments of this application, the purpose of accurately and timely obtaining materials can be achieved. And only in this case, configuring materials from the global resource library can ensure minimizing the repetitive configuration work in the process of configuring service steps.

[0054] In an optional embodiment, at least the following method is used to determine the materials to be displayed in the above material display interface:

[0055] Step S402: Determine the configuration information of each of the above-mentioned first-category materials in the above-mentioned target material library, where the above-mentioned configuration information includes at least one of the following: the most recent configuration time, the configuration frequency;

[0056] Step S404: Determine the weight value of each of the above-mentioned first-category materials corresponding to the above-mentioned configuration information;

[0057] Step S406: Sort all the first-category materials in the above-mentioned target material library according to the weight value of each of the above-mentioned first-category materials;

[0058] Step S408: Based on the sorting result, determine the first-category materials to be displayed on the above-mentioned material display interface.

[0059] Optionally, in the above-mentioned optional embodiment, since each first-category material carries configuration information, for example, the most recent configuration time, the configuration frequency, the weight value (or priority) of the first-category material can be calculated, but not limited to, according to the most recent configuration time or configuration frequency of the first-category material, etc. Sort all the first-category materials in the above-mentioned target material library according to the weight value of each of the above-mentioned first-category materials, and then determine the arrangement method of the first-category materials on the above-mentioned material display interface according to the sorting result, and display a predetermined number of first-category materials according to the arrangement method.

[0060] For example, if the above-mentioned predetermined number of first-category materials is five, the first-category materials can be sorted in descending order according to the weight values of the five first-category materials, and the five first-category materials can be displayed in the material configuration interface according to the sorting result. Specifically, the first-category materials with a higher configuration frequency or a more recent configuration time can be displayed in the configuration interface, so that the operation personnel can select the appropriate first target material by inputting the first material selection instruction.

[0061] In an optional embodiment, after the above-mentioned first target material is configured into the above-mentioned business step, the method further includes:

[0062] Step S502: Re-determine the configuration information of each of the above-mentioned first-category materials in the above-mentioned target material library, where the above-mentioned configuration information includes at least one of the following: the most recent configuration time, the configuration frequency;

[0063] Step S504: Determine the weight value of each of the above-mentioned first-category materials corresponding to the above-mentioned configuration information;

[0064] Step S506: Sort all the first-category materials in the above-mentioned target material library according to the weight value of each of the above-mentioned first-category materials;

[0065] Step S508: Update the above-mentioned target material library based on the sorting result.

[0066] As an optional embodiment, in the case where there are the same material requests in multiple business steps in the above-mentioned business process, the first target materials in the above-mentioned target material library and the second target materials in the global resource library both allow material reuse.

[0067] In the embodiment of the present application, when an operator creates an automated marketing campaign, after configuring the above-mentioned first target materials into the above-mentioned business steps, it is necessary to update the target material library. Since each first-type material carries configuration information, such as the last configuration time and configuration frequency, the configuration information of each above-mentioned first-type material in the above-mentioned target material library can be re-determined, and based on the re-determined configuration information of each above-mentioned first-type material, the weight value (or priority) of this first-type material is calculated. All first-type materials in the above-mentioned target material library are sorted according to the weight value of each above-mentioned first-type material, and then the arrangement method of the above-mentioned first-type materials in the above-mentioned material display interface is determined based on the sorting result, and the above-mentioned target material library is updated based on the sorting result, so that the operator can quickly configure materials for business steps.

[0068] The following uses an example of an automated marketing campaign to illustrate the embodiment of the business configuration method provided by the embodiment of the present application. Figure 2 It is a business flow chart of an optional automated marketing campaign according to an embodiment of the present invention, as Figure 2 shown, this automated marketing campaign includes the following steps:

[0069] Step S001: Determine the customers of the automated marketing campaign.

[0070] Optionally, in the above-mentioned step S001, this customer (i.e., the target audience) can be determined from the starred group, for example, a creative cartoon hand-drawn enterprise.

[0071] Step S002: Send a WeChat page to this customer;

[0072] Step S003: Determine whether this customer opens this WeChat page;

[0073] In the above-mentioned step S003, if the judgment result is that this customer opens this WeChat page, then execute step S004.

[0074] Step S004: Determine whether this customer has submitted the form in this WeChat page;

[0075] In the above-mentioned step S004, if the judgment result is that this customer has submitted the form in this WeChat page, then execute step S005.

[0076] Step S005: Determine whether the data submitted by the customer matches the predetermined data;

[0077] In the above step S004, if the judgment result is that the data submitted by the customer matches the predetermined data, then step S006 is executed. For example, determine whether the mobile phone number in the form submitted by the customer matches a specific number. If the mobile phone number in the form submitted by the customer matches the specific number, then the user is given a reward.

[0078] Step S006: Give the customer a reward and notify the customer;

[0079] In the above step S006, after giving the reward to the customer, steps S007 and S008 are executed to determine whether the customer shares the WeChat page to the Moments and mark the customer as a rewarded customer.

[0080] Step S007: Determine whether the customer shares the WeChat page to the Moments;

[0081] In the above step S007, if the judgment result is that the customer shares the WeChat page to the Moments, then step S009 is executed to mark the customer as a potential customer.

[0082] Step S008: Mark the customer as a rewarded customer;

[0083] Step S009: Mark the customer as a potential customer.

[0084] It should be noted that as Figure 2 shown, the purpose of this automated marketing activity is: by sending a WeChat page to the target audience (i.e., customers). For example, the WeChat page can be sent to creative cartoon hand-drawn enterprises; and mark potential customers according to the customer's behavior (whether to open the WeChat page, whether to submit a form, whether to share the Moments), and determine corresponding reward measures, etc. For example, when a customer receives the WeChat page, opens the WeChat page and submits the form inside. If the mobile phone number in the submitted form matches a specific number, then the customer is given a reward and the customer is marked as a rewarded customer. If the customer also shares the WeChat page to help spread it, it means that the customer is interested in the marketing and products of this automated marketing activity and is willing to be a "fan" of the automated marketing activity. Then the customer can be marked as a rewarded customer.

[0085] In an embodiment of the present application, as an alternative embodiment, the above as Figure 2In the implementation steps of the automated marketing campaign shown, the business steps related to the WeChat page include the following five: "Step S002: Send the WeChat page to the customer", "Step S003: Determine whether the customer has opened the WeChat page", "Step S004: Determine whether the customer has submitted the form in the WeChat page", "Step S005: Determine whether the data submitted by the customer matches the predetermined data", "Step S007: Determine whether the customer has shared the WeChat page to the Moments". If the WeChat page requested by the above material request does not exist in the above resource library, the configuration of each step related to the WeChat page above can be but not limited to as Figures 3 to 6 shown:

[0086] As Figure 3 shown, before sending the WeChat page to the customer, it is necessary to first select a WeChat page and then select a delivery group. An optional configuration method can be as Figure 4 shown. First, it is a blank configuration interface. For example, you can first select a WeChat page (material to be configured) from the WeChat page library. By clicking "Select from the WeChat page library", then as Figure 5 shown, a pop-up window will display many candidates (such as the WeChat page types shown in Figure 5 : multi-page, long-page, external scenario) for the operator to select. The operator determines the required WeChat page through work such as searching, paging, and selecting. After determining the WeChat page, as Figure 6 shown, select the delivery group to be delivered from a group of delivery groups.

[0087] Embodiment 2

[0088] According to an embodiment of the present invention, there is also provided an apparatus embodiment for implementing the above business configuration method. Figure 7 is a schematic structural diagram of a business configuration apparatus according to an embodiment of the present invention. As Figure 7 shown, the above business configuration apparatus includes: a receiving module 70, a display module 72, a determination module 74, and a configuration module 76, where:

[0089] A receiving module 70, configured to receive a material configuration instruction during the configuration process of any business step in a business process; a first response module 72, which, in response to the above-mentioned material configuration instruction, triggers a pop-up material display interface, where the above-mentioned material display interface is used to display a predetermined number of first-type materials stored in a target material library, and determines an arrangement method for displaying the predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material; a determination module 74, configured to, when a first material selection instruction is received in the above-mentioned material display interface, in response to the above-mentioned first material selection instruction, determine a first target material selected from the above-mentioned target material library; a configuration module 76, configured to configure the above-mentioned first target material into the above-mentioned business step.

[0090] In an optional embodiment, when the above-mentioned first material selection instruction is not received in the above-mentioned material display interface, the above-mentioned apparatus further includes: a detection module 80 and a second response module 82, where:

[0091] The detection module 80 is configured to detect whether an interface switching instruction is received in the above-mentioned material display interface; the second response module 82 is configured to, if the above-mentioned interface switching instruction is received, in response to the above-mentioned interface switching instruction, trigger a pop-up material configuration interface, where the above-mentioned material configuration interface is used to guide a target user to select a second target material from a global resource library, and the above-mentioned global resource library stores second-type materials for configuring all business steps.

[0092] It should be noted that the above-mentioned various modules can be implemented by software or hardware. For example, for the latter, it can be implemented in the following manner: the above-mentioned various modules can be located in the same processor; or, the above-mentioned various modules are located in different processors in any combination.

[0093] It should be noted here that the above-mentioned receiving module 70, display module 72, determination module 74, and configuration module 76 correspond to steps S102 to S108 in Embodiment 1. The examples and application scenarios implemented by the above-mentioned modules and the corresponding steps are the same, but are not limited to the content disclosed in the above-mentioned Embodiment 1. It should be noted that the above-mentioned modules, as a part of the apparatus, can run in a computer terminal.

[0094] It should be noted that the optional or preferred implementation manners of this embodiment can refer to the relevant descriptions in Embodiment 1, which will not be repeated here.

[0095] The above-mentioned service configuration device may further include a processor and a memory. The above-mentioned receiving module 70, display module 72, determination module 74, configuration module 76, detection module 80, second response module 82, etc. are all stored in the memory as program units, and the processor executes the above-mentioned program units stored in the memory to implement corresponding functions.

[0096] The processor contains a kernel, and the kernel retrieves the corresponding program units from the memory. One or more kernels can be set. The memory may include non-permanent memory in a computer-readable medium, in the form of random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash memory (flash RAM), and the memory includes at least one storage chip.

[0097] According to an embodiment of the present application, an embodiment of a storage medium is also provided. Optionally, in this embodiment, the above-mentioned storage medium includes a stored program, wherein when the above-mentioned program runs, it controls the device where the storage medium is located to execute any of the above-mentioned service configuration methods.

[0098] Optionally, in this embodiment, the above-mentioned storage medium may be located in any one of the computer terminals in a computer terminal group in a computer network, or in any one of the mobile terminals in a mobile terminal group, and the above-mentioned storage medium includes a stored program.

[0099] Figure 8 It is a schematic structural diagram of a service configuration device according to an embodiment of the present invention, as Figure 8 shown, an embodiment of the present invention provides a service configuration device 120, which includes at least one processor 1201, at least one memory 1202 connected to the processor 1201, and a bus 1203; wherein, the processor and the memory complete communication with each other through the bus; the processor is used to call program instructions in the memory to execute the above-mentioned service configuration method. The service configuration device herein can be a server, PC, PAD, mobile phone, etc.

[0100] The present application also provides a computer program product which, when executed on a service configuration device, is adapted to execute a program initialized with the following method steps: during the configuration process of any service step in a service process, receive a material configuration instruction; in response to the above-mentioned material configuration instruction, trigger the pop-up of a material display interface, wherein the above-mentioned material display interface is used to display a predetermined number of first-type materials stored in a target material library, and determine the arrangement mode of displaying the above-mentioned predetermined number of first-type materials according to the weight value of each first-type material, and the weight value of each first-type material is determined by the configuration information carried by the first-type material; in the case of receiving a first material selection instruction in the above-mentioned material display interface, in response to the above-mentioned first material selection instruction, determine the first target material selected from the above-mentioned target material library; configure the above-mentioned first target material into the above-mentioned service step.

[0101] Optionally, when the above-mentioned computer program product is executed on a service configuration device, it is further adapted to execute a program initialized with the following method steps: detect whether a interface switching instruction is received in the above-mentioned material display interface; if the above-mentioned interface switching instruction is received, then in response to the above-mentioned interface switching instruction, trigger the pop-up of a material configuration interface, wherein the above-mentioned material configuration interface is used to guide a target user to select a second target material from a global resource library, and the above-mentioned global resource library stores second-type materials for configuring all service steps.

[0102] Optionally, when the above-mentioned computer program product is executed on a service configuration device, it is further adapted to execute a program initialized with the following method steps: detect whether a second material selection instruction is received in the above-mentioned material configuration interface; if the above-mentioned second material selection instruction is received, then in response to the above-mentioned second material selection instruction, determine the above-mentioned second target material selected by the above-mentioned target user from the above-mentioned global resource library; configure the above-mentioned second target material into the above-mentioned service step and store the above-mentioned second target material in the above-mentioned target material library.

[0103] Optionally, when the above-mentioned computer program product is executed on a service configuration device, it is further adapted to execute a program initialized with the following method steps: determine the configuration information of each of the above-mentioned first-type materials in the above-mentioned target material library, wherein the above-mentioned configuration information includes at least one of the following: the most recent configuration time, the configuration frequency; determine the weight value of each of the above-mentioned first-type materials corresponding to the above-mentioned configuration information; sort all the first-type materials in the above-mentioned target material library according to the weight value of each of the above-mentioned first-type materials; determine the first-type materials to be displayed in the above-mentioned material display interface based on the sorting result.

[0104] Optionally, when the above computer program product is executed on a service configuration device, it is also adapted to execute a program initialized with the following method steps: re-determine the configuration information of each of the above first-class materials in the above target material library, where the above configuration information includes at least one of the following: the last configuration time, the configuration frequency; determine the weight value of each of the above first-class materials corresponding to the above configuration information; sort all the first-class materials in the above target material library according to the weight value of each of the above first-class materials; update the above target material library based on the sorting result.

[0105] The serial numbers of the above embodiments of the present invention are only for description and do not represent the advantages and disadvantages of the embodiments.

[0106] This application is described with reference to the flowcharts and / or block diagrams of methods, devices (systems), and computer program products according to the embodiments of the present application. It should be understood that each process and / or block in the flowcharts and / or block diagrams, and the combination of processes and / or blocks in the flowcharts and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to the processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable service configuration devices to generate a machine, so that the instructions executed by the processor of the computer or other programmable service configuration devices generate a machine for realizing the processes Figure 1 one process or multiple processes and / or blocks Figure 1 a device for the functions specified in one block or multiple blocks.

[0107] In a typical configuration, a device includes one or more processors (CPUs), a memory, and a bus. The device may also include an input / output interface, a network interface, etc.

[0108] The memory may include non-permanent memory in a computer-readable medium, in the form of random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip. The memory is an example of a computer-readable medium.

[0109] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0110] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0111] Those skilled in the art will appreciate that the embodiments of the present application may be provided as methods, systems or computer program products. Therefore, the present application may adopt the form of a complete hardware embodiment, a complete software embodiment or an embodiment in combination with software and hardware. Moreover, the present application may adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) that contain computer-usable program code.

[0112] The above are only embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included within the scope of the claims of the present application.

Claims

1. A service configuration method, characterized in that, it includes: During the configuration process of any service step in the service process, receiving a material configuration instruction; In response to the material configuration instruction, triggering a pop-up material display interface, where the material display interface is used to display a predetermined number of first-class materials stored in the target material library, and determining the arrangement method of displaying the predetermined number of first-class materials according to the weight value of each first-class material. The weight value of each first-class material is determined by the configuration information carried by the first-class material. The material configuration instruction is an instruction input during the configuration process of any service step in the service process, requesting to configure materials for the any service step; In the case of receiving a first material selection instruction in the material display interface, in response to the first material selection instruction, determining the first target material selected in the target material library; Configuring the first target material into the service step; In the case of not receiving the first material selection instruction in the material display interface, the method further includes: detecting whether a interface switching instruction is received in the material display interface; if the interface switching instruction is received, then in response to the interface switching instruction, triggering a pop-up material configuration interface, where the material configuration interface is used to guide the target user to select a second target material from the global resource library. The global resource library stores second-class materials for configuring all service steps. Among them, when the second target material is other materials different from the content of the first target material, recalculating the weight values of each first-class material and removing the first-class material with the lowest weight value. When the second target material is the same as the content of the first target material, updating the configuration information of the first-class material with the same identifier as the second target material.

2. The method according to claim 1, characterized in that, after triggering the pop-up material configuration interface, the method further includes: detecting whether a second material selection instruction is received in the material configuration interface; if the second material selection instruction is received, then in response to the second material selection instruction, determining the second target material selected by the target user from the global resource library; configuring the second target material into the service step and storing the second target material into the target material library.

3. The method according to claim 1, characterized in that, determining the first-class materials to be displayed in the material display interface at least by the following methods: determining the configuration information of each first-class material in the target material library, where the configuration information includes at least one of the following: the most recent configuration time, the configuration frequency; determining the weight value of each first-class material corresponding to the configuration information; sorting all first-class materials in the target material library according to the weight value of each first-class material; determining the first-class materials to be displayed in the material display interface based on the sorting result.

4. The method according to claim 1, characterized in that, After the first target material is configured into the business step, the method further includes: Re-determining the configuration information of each of the first type of materials in the target material library, where the configuration information includes at least one of the following: the last configuration time, the configuration frequency; Determining the weight value of each of the first type of materials corresponding to the configuration information; Sorting all the first type of materials in the target material library according to the weight value of each of the first type of materials; Updating the target material library based on the sorting result.

5. The method according to any one of claims 1 to 4, characterized in that During the configuration process of any business step in the business process, visually display one or more of the following: the business process, the business step, the first target material or the second target material configured into the business step.

6. A business configuration device, characterized in that comprising: A receiving module, configured to receive a material configuration instruction during the configuration process of any business step in the business process; A first response module, configured to trigger a pop-up material display interface in response to the material configuration instruction, where the material display interface is used to display a predetermined number of the first type of materials stored in the target material library, and determine the arrangement method of displaying the predetermined number of the first type of materials according to the weight value of each of the first type of materials, and the weight value of each of the first type of materials is determined by the configuration information carried by the first type of materials, and the material configuration instruction is an instruction input during the configuration process of any business step in the business process, requesting to configure materials for the any business step; A determining module, configured to determine the first target material selected in the target material library in response to the first material selection instruction when the first material selection instruction is received in the material display interface; A configuration module, configured to configure the first target material into the business step; The device further includes: a detection module, configured to detect whether an interface switching instruction is received in the material display interface; a second response module, configured to trigger a pop-up material configuration interface in response to the interface switching instruction if the interface switching instruction is received, where the material configuration interface is used to guide the target user to select a second target material from the global resource library, and the global resource library stores the second type of materials for configuring all business steps, where when the second target material is other materials different from the content of the first target material, recalculate the weight values of each of the first type of materials and eliminate the first type of material with the lowest weight value, and when the second target material is the same as the content of the first target material, update the configuration information of the first type of material with the same identifier as the second target material.

7. A storage medium, characterized in that The storage medium includes a stored program, where when the program runs, it controls the device where the storage medium is located to execute the business configuration method according to any one of claims 1 to 5.

8. A business configuration device, characterized in that It includes at least one processor, at least one memory connected to the processor, and a bus; wherein, the processor and the memory complete communication with each other through the bus; the processor is used to call program instructions in the memory to execute the service configuration method described in any one of claims 1 to 5.

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