Method, system and medium for locating faults using diagnostic analysis disk

Abstract

The present invention provides a method system and medium for locating faults using a diagnostic analysis dashboard, including: a resource identification step to be analyzed: analyzing the resource subject and associated resources of the configuration diagnostic analysis dashboard, and identifying the specific information of the configuration items; a resource specific analysis item identification step: analyzing the information that can be used for fault diagnosis and location in each configuration item information according to the specific information of the identified configuration items, and obtaining resource fault location analysis items; a diagnostic analysis dashboard template configuration step: configuring the obtained resource fault location analysis items to display on the diagnostic analysis dashboard template. The present invention can save people's fault location time in various fault scenarios, improve operation and maintenance efficiency, and ensure that the enterprise information system quickly resumes normal operation.

Description

Technical Field

[0001] The present invention relates to the technical field of enterprise information system operation status monitoring and fault location processing, and in particular to a method, system and medium for locating faults using a diagnostic analysis panel. Background Art

[0002] In order to ensure that when an enterprise information system fails, the operation and maintenance personnel can use the diagnostic analysis dashboard to intuitively analyze the failure in all aspects and dimensions from the aspects of functionality, availability, maintainability, performance, etc., quickly and accurately locate the cause, and handle the failure in a timely manner, so that the system is always in the best state of availability and usability.

[0003] Daily failures in enterprise information systems usually occur on IT resources such as operating systems, application servers, databases, virtual machines, physical machines, and Internet exits. In order to ensure the normal operation of enterprise information systems, monitoring tools are deployed on enterprise information systems to abstract actual IT resources into configuration items, establish relationships for different types of configuration items such as operating systems, middleware, and databases, for example: the database host is on the operating system, and the operating system host is on the virtual machine. These IT resources are managed uniformly through monitoring tools. In addition to identifying configuration items and establishing relationships, monitoring tools must also identify key indicators for each configuration item, configure collection strategies, collect data on a periodic basis, and configure analysis linkage strategies based on operation and maintenance experience. Once the collected data meets the abnormal judgment of the analysis linkage strategy, a fault alarm will be generated and the operation and maintenance engineer will be notified by SMS or phone to handle it.

[0004] The application purpose of the present invention is to visualize the attributes of the configuration items themselves and the associated configuration items, key indicator data, and key operation and maintenance activities (alarms, changes, restarts, error logs, automation) in terms of functionality, availability, maintainability, performance, etc. by configuring the diagnostic analysis dashboard of the database, application server, Internet exit, and operating system. The diagnostic analysis dashboard supports flexible selection of time ranges, and uniformly views all information of the configuration items themselves and the associated configuration items before and after the failure occurs, and aggregates these key information in a visual manner, so as to facilitate and quickly locate the cause of the failure. At the same time, the diagnostic analysis dashboard is constantly improved in daily work, and indicators or data that are conducive to locating faults will be continuously added, which is conducive to precipitating good operation and maintenance experience.

[0005] After receiving a fault alarm notification of a certain indicator of a configuration item, the existing operation and maintenance engineers usually locate the fault by checking the alarm description, checking the indicator monitoring data before and after the fault occurs, remotely logging into the operating system terminal to analyze the operating system operation status, analyzing application logs, etc. This fault location method can locate and solve most daily faults, but it has the following shortcomings:

[0006] 1. Mainly rely on the experience of operation and maintenance engineers to analyze and determine the cause of the location from different angles;

[0007] 2. It takes a long time, and there is no unified perspective to view the indicator monitoring data of configuration items and related configuration items, key operation and maintenance activities that have occurred in the past, etc.;

[0008] 3. The operation and maintenance experience is not accumulated, and when another operation and maintenance engineer handles the same problem, the cause still needs to be located again. Summary of the invention

[0009] In view of the defects in the prior art, the object of the present invention is to provide a method, system and medium for locating faults using a diagnostic analysis disk.

[0010] A method for locating a fault using a diagnostic analysis panel provided by the present invention includes:

[0011] Steps for identifying resources to be analyzed: Analyze the resource subjects and associated resources of the configuration diagnosis analysis dashboard to identify the specific information of the configuration items;

[0012] Resource specific analysis item identification step: according to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items;

[0013] Configuration steps of the diagnosis and analysis dashboard template: According to the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template;

[0014] Steps to associate the diagnostic analysis dashboard with fault alarms: To view a configuration item alarm, open the diagnostic analysis dashboard for the configuration item through the operation interface, view the information charts of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the period when the fault occurred.

[0015] Preferably, the resource identification step to be analyzed includes:

[0016] When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

[0017] Preferably, the resource specific analysis item identification step includes:

[0018] The information in each configuration item information that can be used for fault diagnosis and location is analyzed:

[0019] Analyze the information of each configuration item for fault diagnosis and location from the following four aspects:

[0020] Functionality: information about the functionality of the resource subject and associated resources;

[0021] Availability: information that can determine whether the resource subject is available;

[0022] Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources;

[0023] Performance: Information that can analyze the operating performance of the resource subject and associated resources.

[0024] Preferably, the diagnosis and analysis disk template configuration steps are:

[0025] Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard;

[0026] The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance;

[0027] The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

[0028] According to the present invention, a system for locating faults using a diagnostic analysis panel is provided, comprising:

[0029] Resource identification module to be analyzed: Analyze the resource subject and related resources of the configuration diagnosis analysis disk, and identify the specific information of the configuration items;

[0030] Resource specific analysis item identification module: According to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items;

[0031] Diagnosis and analysis dashboard template configuration module: based on the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template;

[0032] Diagnostic analysis dashboard and fault alarm association module: View a configuration item alarm, open the diagnostic analysis dashboard of the configuration item through the operation interface, view the information chart of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the fault period.

[0033] Preferably, the resource identification module to be analyzed:

[0034] When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

[0035] Preferably, the resource specific analysis item identification module:

[0036] The information in each configuration item information that can be used for fault diagnosis and location is analyzed:

[0037] Analyze the information of each configuration item for fault diagnosis and location from the following four aspects:

[0038] Functionality: information about the functionality of the resource subject and associated resources;

[0039] Availability: information that can determine whether the resource subject is available;

[0040] Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources;

[0041] Performance: Information that can analyze the operating performance of the resource subject and associated resources.

[0042] Preferably, the diagnosis and analysis disk template configuration module:

[0043] Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard;

[0044] The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance;

[0045] The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

[0046] A computer-readable storage medium storing a computer program provided according to the present invention is characterized in that when the computer program is executed by a processor, the steps of any one of the above-mentioned methods for locating faults using a diagnostic analysis disk are implemented.

[0047] Compared with the prior art, the present invention has the following beneficial effects:

[0048] 1. The present invention can save human time in locating faults in various fault scenarios, improve operation and maintenance efficiency, and ensure that the enterprise information system quickly resumes normal operation.

[0049] 2. The present invention can accumulate operation and maintenance experience, ensuring that newcomers can quickly get started with operation and maintenance work. BRIEF DESCRIPTION OF THE DRAWINGS

[0050] Other features, objects and advantages of the present invention will become more apparent from the detailed description of non-limiting embodiments made with reference to the following drawings:

[0051] Figure 1 This is a schematic diagram of the configuration and application process of the diagnostic analysis disk template provided by the present invention.

[0052] Figure 2 This is a schematic diagram of the database diagnostic analysis panel provided by the present invention. DETAILED DESCRIPTION

[0053] The present invention is described in detail below in conjunction with specific embodiments. The following embodiments will help those skilled in the art to further understand the present invention, but are not intended to limit the present invention in any form. It should be noted that, for those of ordinary skill in the art, several changes and improvements can also be made without departing from the concept of the present invention. These all belong to the protection scope of the present invention.

[0054] A method for locating a fault using a diagnostic analysis panel provided by the present invention includes:

[0055] Steps for identifying resources to be analyzed: Analyze the resource subjects and associated resources of the configuration diagnosis analysis dashboard to identify the specific information of the configuration items;

[0056] Resource specific analysis item identification step: according to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items;

[0057] Configuration steps of the diagnosis and analysis dashboard template: According to the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template;

[0058] Steps to associate the diagnostic analysis dashboard with fault alarms: To view a configuration item alarm, open the diagnostic analysis dashboard for the configuration item through the operation interface, view the information charts of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the period when the fault occurred.

[0059] Specifically, the resource identification step to be analyzed is:

[0060] When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

[0061] Specifically, the resource specific analysis item identification step:

[0062] The information in each configuration item information that can be used for fault diagnosis and location is analyzed:

[0063] Analyze the information of each configuration item for fault diagnosis and location from the following four aspects:

[0064] Functionality: information about the functionality of the resource subject and associated resources;

[0065] Availability: information that can determine whether the resource subject is available;

[0066] Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources;

[0067] Performance: Information that can analyze the operating performance of the resource subject and associated resources.

[0068] Specifically, the diagnosis and analysis disk template configuration steps are:

[0069] Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard;

[0070] The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance;

[0071] The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

[0072] The system for locating faults using a diagnostic analysis panel provided by the present invention can be implemented by the steps of the method for locating faults using a diagnostic analysis panel provided by the present invention. Those skilled in the art can understand the method for locating faults using a diagnostic analysis panel as a preferred example of the system for locating faults using a diagnostic analysis panel.

[0073] According to the present invention, a system for locating faults using a diagnostic analysis panel is provided, comprising:

[0074] Resource identification module to be analyzed: Analyze the resource subject and related resources of the configuration diagnosis analysis disk, and identify the specific information of the configuration items;

[0075] Resource specific analysis item identification module: According to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items;

[0076] Diagnosis and analysis dashboard template configuration module: based on the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template;

[0077] Diagnostic analysis dashboard and fault alarm association module: View a configuration item alarm, open the diagnostic analysis dashboard of the configuration item through the operation interface, view the information chart of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the fault period.

[0078] Specifically, the resource identification module to be analyzed:

[0079] When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

[0080] Specifically, the resource specific analysis item identification module:

[0081] The information in each configuration item information that can be used for fault diagnosis and location is analyzed:

[0082] Analyze the information of each configuration item for fault diagnosis and location from the following four aspects:

[0083] Functionality: information about the functionality of the resource subject and associated resources;

[0084] Availability: information that can determine whether the resource subject is available;

[0085] Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources;

[0086] Performance: Information that can analyze the operating performance of the resource subject and associated resources.

[0087] Specifically, the diagnosis and analysis disk template configuration module:

[0088] Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard;

[0089] The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance;

[0090] The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

[0091] A computer-readable storage medium storing a computer program provided according to the present invention is characterized in that when the computer program is executed by a processor, the steps of any one of the above-mentioned methods for locating faults using a diagnostic analysis disk are implemented.

[0092] The present invention will be described in more detail below through preferred examples.

[0093] Preferred Example 1:

[0094] The main idea of ​​the present invention is to configure a diagnostic analysis dashboard template for key configuration items of an enterprise information system, and to display the monitoring information, operation and maintenance activities, and key attributes of the configuration items themselves and those associated with them in a unified and visual manner. Once a configuration item generates a fault alarm, the operation and maintenance engineer uses the diagnostic analysis dashboard to view the abnormal conditions of certain indicator data of the configuration item and related configuration items before and after the fault, whether there are any changes, error logs, automated operations, etc., and analyze the causes of the fault from an intuitive and unified perspective. The key to the present invention is to configure a diagnostic analysis dashboard template for key configuration items (operating system, application server, database, Internet exit, etc.) of an enterprise information system, and the specific process is shown in 1.

[0095] 1. Identify the resources to be analyzed

[0096] Analyze the resource subjects and related resources of the configuration diagnostic analysis dashboard. When locating a certain type of resource failure, you need to identify which resources the failure is related to, that is, the configuration items and related configuration items that may be involved in the failure, which can be identified through the relationship between configuration items defined in resource configuration management. When configuring the diagnostic analysis dashboard template for this type of resource, the specific information of these configuration items needs to be displayed. For example: To locate the failure caused by the Internet exit, through the relationship between configuration items, the configuration items involving the Internet exit, Internet bandwidth resource pool, bandwidth management equipment, Internet bandwidth, etc. are identified. When configuring the Internet exit diagnostic analysis dashboard template, these configuration item information needs to be displayed.

[0097] 2. Identify specific analysis items of resources

[0098] The previous step clarified which configuration items should be displayed on the diagnosis and analysis dashboard template. This step will analyze the following four aspects of each configuration item to determine which information is used for fault diagnosis and location, and finally configure it to be displayed on the diagnosis and analysis dashboard template. The Internet egress configuration item is used as an example:

[0099] 1) Functionality: What information does the functionality of the resource subject and associated resources include? For example: What is the main purpose of the Internet exit? What is the public IP address? What is the corresponding domain name? When was it enabled? What is the Internet bandwidth used? And so on.

[0100] 2) Availability: How to determine whether the resource subject is available? What monitoring indicators can be used to determine whether the resource subject is available? For example, whether the Internet egress is available can be determined based on indicators such as IP connectivity and port connectivity.

[0101] 3) Maintainability: From which aspects can we view the operation and maintenance activity information of the resource subject and related resources? For example: Check whether there have been any alarms at the Internet exit within a certain period of time? Have any changes been made? Have any automated operations been performed?

[0102] 4) Performance: What monitoring indicators can be used to analyze the operational performance of the resource subject and associated resources? For example: Is the response time of the Internet egress within the expected range? How many real-time connections are there? What is the Internet bandwidth rate used?

[0103] 3. Configure the diagnostic analysis disk template

[0104] According to the identified resource fault location analysis items, configure the diagnosis and analysis dashboard template, and display the resource analysis item information in different forms such as charts and lists. The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance.

[0105] 4. Diagnostic analysis of the dashboard and the correlation between fault alarms

[0106] View the alarm of a certain configuration item and open the diagnostic analysis dashboard of the configuration item through the operation interface. The operation and maintenance personnel can view the information charts of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, including the fault location analysis items identified in the second step from the four aspects of functionality, availability, maintainability, and performance, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the fault period.

[0107] Preferred Example 2:

[0108] In order to make the purpose and technical solution of the present invention clearer, the present invention is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be noted that the embodiments described herein are only used to explain the present invention and are not used to limit the present invention. This example describes the process of diagnosing and analyzing the large disk configuration of database configuration items according to the steps in the solution description.

[0109] 1. Analytical resource identification

[0110] Resource ontology: database configuration items; related resources: operating system configuration items, x86 virtual machine configuration items, x86 server configuration items.

[0111] 2. Identification of analysis items

[0112] 1) Functionality:

[0113] Which tenant's application system is the current database used by? What is its purpose? What is the current database type, version, running time, and database size? Does the host hosting the database have any alarms? If so, you can view the alarm list.

[0114] 2) Availability:

[0115] Database response time, database core process status, database port listening status, database table space status, host operating system network connectivity, file system status, and host virtual machine operating status.

[0116] 3) Maintainability:

[0117] Alarms generated by the database; changes in the database and its host operating system and virtual machine; automation performed on the database; key operation and maintenance activities that occur on the database, such as host virtual machine drift; error logs generated by the database and its host operating system and virtual machine.

[0118] 4) Performance:

[0119] Analyze performance from the database, the host operating system, the host virtual machine and the x86 server:

[0120] Number of database session connections, Lock Wait, response time, and Buffer hit rate; system load of the host operating system, average disk IO wait time, and network IO output / input rate; configuration of the host virtual machine and physical machine, virtualization saturation, and x86 server CPU / memory usage.

[0121] 3. Configure the diagnostic analysis disk template

[0122] The identified analysis items are configured with a database diagnostic analysis template (such as Figure 2 shown):

[0123] 4. Diagnostic analysis of the dashboard and the correlation between fault alarms

[0124] When the operation and maintenance engineer opens the alarm details for processing, he clicks the "Diagnosis Analysis" button to enter the diagnosis analysis panel and locate the cause of the fault.

[0125] Those skilled in the art know that, in addition to implementing the system, device and its various modules provided by the present invention in a purely computer-readable program code, it is entirely possible to implement the same program in the form of logic gates, switches, application-specific integrated circuits, programmable logic controllers and embedded microcontrollers by logically programming the method steps. Therefore, the system, device and its various modules provided by the present invention can be considered as a hardware component, and the modules included therein for implementing various programs can also be considered as structures within the hardware component; the modules for implementing various functions can also be considered as both software programs for implementing the method and structures within the hardware component.

[0126] The above describes the specific embodiments of the present invention. It should be understood that the present invention is not limited to the above specific embodiments, and those skilled in the art can make various changes or modifications within the scope of the claims, which does not affect the essence of the present invention. In the absence of conflict, the embodiments of the present application and the features in the embodiments can be combined with each other arbitrarily.

Claims

1. A method for locating faults using a diagnostic analysis panel, characterized in that: include: Steps for identifying resources to be analyzed: Analyze the resource subjects and associated resources of the configuration diagnosis analysis dashboard to identify the specific information of the configuration items; Resource specific analysis item identification step: according to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items; Configuration steps of the diagnosis and analysis dashboard template: According to the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template; Steps to associate the diagnostic analysis dashboard with fault alarms: View a configuration item alarm, open the diagnostic analysis dashboard of the configuration item through the operation interface, view the information charts of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the fault period; The specific analysis item identification steps of the resource: The information in each configuration item information that can be used for fault diagnosis and location is analyzed: Analyze the information of each configuration item for fault diagnosis and location from the following four aspects: Functionality: information about the functionality of the resource subject and associated resources; Availability: information that can determine whether the resource subject is available; Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources; Performance: Information that can analyze the operational performance of the resource subject and associated resources; The steps for configuring the diagnostic analysis disk template are as follows: Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard; The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance; The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

2. The method for locating faults using a diagnostic analysis panel according to claim 1, characterized in that: The steps for identifying the resources to be analyzed are: When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

3. A system for locating faults using a diagnostic analysis panel, characterized in that: include: Resource identification module to be analyzed: Analyze the resource subjects and related resources of the configuration diagnosis analysis disk, and identify the specific information of the configuration items; Resource specific analysis item identification module: According to the specific information of the identified configuration items, analyze the information in each configuration item information that can be used for fault diagnosis and location, and obtain resource fault location analysis items; Diagnosis and analysis dashboard template configuration module: based on the obtained resource fault location analysis items, configure them to be displayed on the diagnosis and analysis dashboard template; Diagnostic analysis dashboard and fault alarm association module: View a configuration item alarm, open the diagnostic analysis dashboard of the configuration item through the operation interface, view the information chart of the configuration item and related configuration item analysis items displayed on the diagnostic analysis dashboard, and locate the cause of the fault by switching the time period to view the data changes of each analysis item during the fault period; The resource specific analysis item identification module: The information in each configuration item information that can be used for fault diagnosis and location is analyzed: Analyze the information of each configuration item for fault diagnosis and location from the following four aspects: Functionality: information about the functionality of the resource subject and associated resources; Availability: information that can determine whether the resource subject is available; Maintainability: You can view the operation and maintenance activity information of the resource subject and related resources; Performance: Information that can analyze the operational performance of the resource subject and associated resources; The diagnosis and analysis disk template configuration module: Configure a diagnosis and analysis dashboard template based on the resource fault location analysis items obtained, and display the resource analysis item information on the dashboard; The configured resource diagnosis and analysis dashboard template supports displaying the diagnosis and analysis dashboard of a configuration item instance under its resource category by passing in the configuration item encoding parameter, and displays the analysis item information of the configuration item instance; The resource analysis item information is displayed on the dashboard in the following ways: chart and list.

4. The system for locating faults using a diagnostic analysis panel according to claim 3, characterized in that: The resource identification module to be analyzed: When locating a resource failure, it is necessary to identify which resources the failure is related to. Identifying which resources the failure is related to refers to identifying the configuration items and associated configuration items involved in the failure. The relationships between configuration items defined in resource configuration management can be used to identify them, and specific information of the identified configuration items can be output.

5. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the steps of the method for locating a fault using a diagnostic analysis disk as described in any one of claims 1 to 2 are implemented.

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