Systems and methods for adding content to contact center interactions

Interapption system provides dynamic, context-sensitive content through embedded client applications, solving the problems of cumbersome manual agent operation and wasted system resources in existing technologies. It achieves rich interactive UI and flexible expansion, and reduces development and maintenance costs.

CN113906412BActive Publication Date: 2026-03-17GENESIS CLOUD SERVICES CO LTD
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Patent Information

Application Number
CN202080040719.1
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Priority Date
2019-06-10
Filing Date
2020-06-10
Publication Date
2026-03-17
Estimated Expiration
2040-06-10

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Abstract

A system and method for adding content to a contact center interaction is provided. The interaction is routed to an agent in a contact center environment. The interaction is routed through one or more providers of embedded client applications. The provider can be a first party, DSL provider, or a programmatic provider. The provider triggers a user interface that displays one or more specified embedded client applications to the agent, and when the agent selects one of the applications, the application is loaded asynchronously through an inline frame.
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Citation Information

Patent Citations

  • System and method for contact center communications

    US20180004375A1