Processing system

Abstract

The present invention discloses a processing system. Among them, the system includes: a management system for managing service resources of a target application and error messages corresponding to the service resources; a front end of the target application for sending request instructions and receiving data corresponding to the request instructions; a back end of the target application, which is communicatively connected to the management system and the front end of the target application respectively, and is used for, when a call exception occurs in the request instruction, calling a complete error code and description information corresponding to the error code from the management system to generate an error message, and returning the error message to the front end of the target application; wherein the error message at least includes the error code and description information corresponding to the error code. The present invention solves the technical problems in the related art that the traditional tool for users to feedback online problems mainly relies on user-customer service online Q&A, and there are difficulties in locating online problems, low troubleshooting efficiency and incomplete information.

Description

Technical Field

[0001] The present invention relates to the technical field of Internet 3D cloud design, and in particular, to a processing system. Background Art

[0002] With the development of 3D cloud design tools, users can perform cloud design in the entire space fields such as home furnishing, public decoration, architecture, real estate, etc. through the cloud design platform, which is widely used in enterprise design, marketing, management and other solutions to improve the efficiency of enterprises. In the field of cloud design tools, many online 3D cloud design platforms have emerged, providing rich design tools. In the continuous enhancement and improvement of the functions of 3D cloud design tools, the business lines and functional modules involved in the entire design system are increasing, including many design tools such as hard decoration, customization, and BIM.

[0003] Currently, in 3D cloud design software, the traditional tool for users to feedback online problems is mainly user-customer service online Q&A, which has problems such as difficult online problem positioning, low troubleshooting efficiency, and incomplete information. When users encounter problems and feedback them online, it is very difficult to locate specific problems after obtaining the error information or screenshots of the front-end users, wasting a lot of manpower for problem troubleshooting and customer complaint analysis. In the case of changes in user data, it is difficult for the technical team to reproduce the user's problem based on the user's screenshots, resulting in a longer problem repair cycle or an inability to repair.

[0004] Furthermore, when using traditional 3D cloud design tool software, for the online problem feedback of tools, there are problems such as a long online problem-solving link for users, low timeliness, and passive waiting for the solution result; for the operation and business support side, the human resource cost is high; for the production and research side, the information is limited, the problem positioning is high, and the troubleshooting cost is high.

[0005] In view of the above problems, no effective solution has been proposed yet. Summary of the Invention

[0006] An embodiment of the present invention provides a processing system to at least solve the technical problems in the related art that the traditional tool for users to feedback online problems is mainly user-customer service online Q&A, with difficult online problem positioning, low troubleshooting efficiency, and incomplete information.

[0007] According to one aspect of an embodiment of the present invention, a processing system is provided, including: a management system for managing service resources of a target application and error messages corresponding to the service resources; a front end of the target application for sending request instructions and receiving data corresponding to the request instructions; a back end of the target application, communicatively connected to the management system and the front end of the target application respectively, for, when a call exception occurs in the request instruction, invoking a complete error code and description information corresponding to the error code from the management system to generate an error message, and returning the error message to the front end of the target application; wherein the error message at least includes the error code and the description information corresponding to the error code.

[0008] Optionally, the management system includes: a distributed configuration center and a multi-language middleware platform, wherein the back end of the target application is communicatively connected to the distributed configuration center and the multi-language middleware platform respectively, for invoking a standard encapsulation class of the middleware, obtaining a complete error code from the distributed configuration center, and obtaining the description information corresponding to the error code from the multi-language middleware platform to generate the error message.

[0009] Optionally, the distributed configuration center is configured to receive a service identifier of the error code and generate a complete error code based on the service identifier of the error code.

[0010] Optionally, the management system further includes: a service resource management center for managing service resources of the target application; an error code management center, communicatively connected to the service resource management center and the distributed configuration center respectively, for synchronizing service resources of the target application in the service resource management center, calculating a service identifier of the error code, and pushing the service identifier of the error code to the distributed configuration center.

[0011] Optionally, the service resource management center includes: a generation module for generating a service identifier of the new service according to a new service application for service resources; a storage module for storing existing services and service identifiers generated by the existing services.

[0012] Optionally, the error code management center includes: a first push module for pushing a service identifier of an error code corresponding to an existing service to the distributed configuration center; a second push module for obtaining a service identifier of an error code corresponding to a new service, automatically pushing it to the distributed configuration center, and recording the service identifier of the error code corresponding to the new service in a distributed configuration page corresponding to the new service.

[0013] Optionally, the error code management center is communicatively connected to the multi-language middleware platform for importing the error code and the description information corresponding to the error code into the multi-language middleware platform through a preset interface.

[0014] Optionally, the system further includes: a monitoring module, communicatively connected to the backend of the target application and the error code management center respectively, for obtaining monitoring data of the backend of the target application and synchronizing the monitoring data to the error code management center, so that the error code management center updates the error codes.

[0015] Optionally, the front end of the target application is further configured to display the error message.

[0016] Optionally, the system further includes: a help center, communicatively connected to the front end of the target application, for generating usage help information corresponding to the error code according to the error code in the error message.

[0017] In an embodiment of the present invention, the management system in the processing system is used to manage the service resources of the target application and the error messages corresponding to the service resources; the front end of the target application is used to send request instructions and receive data corresponding to the request instructions; the backend of the target application is communicatively connected to the management system and the front end of the target application respectively, and is configured to, when a call exception occurs in the request instruction, call a complete error code and the description information corresponding to the error code from the management system to generate an error message, and return the error message to the front end of the target application; wherein, the error message at least includes the error code and the description information corresponding to the error code. By the backend of the target application calling relevant information from the management system to generate an error message including the error code and the description information when a call exception occurs in the request instruction and returning the error message to the front end of the target application, the purpose of quickly locating and processing online problems of the target application is achieved, thereby realizing the preposition of problem location, improving the technical effect of problem location and analysis efficiency, and further solving the technical problems in the related art that the traditional tool for users to feedback online problems mainly relies on user-customer service online Q&A, resulting in difficult online problem location, low troubleshooting efficiency and incomplete information. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] The drawings described herein are used to provide a further understanding of the present invention, form a part of this application, and the illustrative embodiments and descriptions of the present invention are used to explain the present invention, and do not constitute an improper limitation to the present invention. In the drawings:

[0019] Figure 1 is a schematic diagram of a processing system according to an embodiment of the present invention;

[0020] Figure 2 is a flowchart of an error code system for online problems of a tool based on a 3D cloud design software according to an optional embodiment of the present invention;

[0021] Figure 3It is a flowchart for quickly obtaining and processing error messages of tool online problems based on 3D cloud design software according to an alternative embodiment of the present invention.

[0022] Among them, the above-mentioned drawings include the following reference numerals:

[0023] 11. Management system; 13. Front end of the target application; 15. Back end of the target application. Detailed implementation manners

[0024] In order to enable those skilled in the art of the present technology to better understand the solution of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0025] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and do not have to be used to describe a specific order or sequence. It should be understood that such data can be interchanged under appropriate circumstances so that the embodiments of the present invention described here can be implemented in an order other than those illustrated or described here. In addition, the terms "comprising" and "having" and any variations thereof are intended to cover non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units does not have to be limited to those steps or units clearly listed, but may include other steps or units not clearly listed or inherent to these processes, methods, products or devices.

[0026] Figure 1 It is a schematic diagram of a processing system according to an embodiment of the present invention, as Figure 1 shown. The system includes: a management system 11 for managing service resources of the target application and error messages corresponding to the service resources; a front end 13 of the target application for sending request instructions and receiving data corresponding to the request instructions; a back end 15 of the target application, which is communicatively connected to the management system 11 and the front end 13 of the target application respectively, and is used for, when a call exception occurs in the request instruction, calling a complete error code and description information corresponding to the error code from the management system 11 to generate an error message, and returning the error message to the front end 13 of the target application, where the error message at least includes the error code and description information corresponding to the error code.

[0027] The above-mentioned target applications include but are not limited to 3D cloud design software (tools), etc., which can realize cloud design in the whole space fields such as home furnishing, public decoration, construction, real estate, etc., and are not limited to the above-mentioned target applications in the specific implementation process. It should be noted that the above-mentioned processing system can also be applied to different application scenarios, such as customer service systems, smart work orders, management centers, business first aid kits, and worry-solving grocery store applets. Due to the error code identification and search functions, key information of online problems of the tool can be quickly obtained, such as description information, agile groups and frequently asked questions (Frequently Asked Questions, referred to as FAQ), etc., making online problem location faster.

[0028] The backend and management system of the above-mentioned target application can be deployed on a cloud server, a distributed server, etc., and the frontend of the above-mentioned target application can be a computer device, a tablet, a smart phone, etc.

[0029] In an embodiment of the present invention, the management system in the processing system is used to manage the service resources of the target application and the error messages corresponding to the service resources; the front end of the target application is used to send request instructions and receive data corresponding to the request instructions; the back end of the target application is respectively connected to the management system and the front end of the target application for communication, and is used to call the complete error code and the description information corresponding to the error code from the management system to generate an error message when a call exception occurs in the request instruction, and return the error message to the front end of the target application, wherein the error message at least includes the error code and the description information corresponding to the error code, and when a call exception occurs in the request instruction, the back end of the target application calls the relevant information from the management system to generate an error message including the error code and the description information, and returns the error message to the front end of the target application, thereby achieving the purpose of quickly locating and processing online problems of the target application, thereby realizing the technical effect of pre-positioning problem location and improving the efficiency of problem location and analysis, and further solving the technical problems in the related technology that the online problem feedback of traditional tool users is mainly based on online Q&A between users and customer service, and there are difficulties in online problem location, low troubleshooting efficiency and incomplete information.

[0030] In an optional embodiment, the above-mentioned management system includes: a distributed configuration center and a multilingual middle platform, wherein the back end of the target application is respectively communicated with the distributed configuration center and the multilingual middle platform, for calling the standard encapsulation class of the middleware, obtaining the complete error code from the distributed configuration center and the description information corresponding to the error code from the multilingual middle platform, and generating an error message.

[0031] The above middleware provides an error code toolkit, which includes multiple standard encapsulation classes, for example, a standard Result<> encapsulation class, etc.

[0032] In the specific implementation process, the backend of the target application can call the standard encapsulation class of the middleware to obtain the complete error code from the distributed configuration center and the description information corresponding to the error code from the multilingual middleware platform, and then generate an error message by using the complete error code and the description information corresponding to the error code.

[0033] In an alternative embodiment, the distributed configuration center is used to receive the service identifier of the error code and generate a complete error code based on the service identifier of the error code.

[0034] The service identifier of the above error code is the first 4 digits of the error code. In the specific implementation process, the error code has 8 digits, and its first 4 digits can be used as the service identifier to be used as the unique distinguishing identifier of the error code.

[0035] In an alternative embodiment, after the distributed configuration center receives the service identifier of the error code, it customizes the last 4 digits of the error code according to the service identifier of the error code. Since the service identifier of the error code is the first 4 digits of the error code, the first 4 digits of the error code can be combined with the last 4 digits of the customized error code to generate a complete error code.

[0036] In an alternative embodiment, the above management system further includes: a service resource management center for managing the service resources of the target application; an error code management center, which is communicatively connected to the service resource management center and the distributed configuration center respectively, for synchronizing the service resources of the target application in the service resource management center, calculating the service identifier of the error code, and pushing the service identifier of the error code to the distributed configuration center.

[0037] In the specific implementation process, the error code management center can synchronize the service resources of the target application in the service resource management center according to a preset time period and automatically calculate the service identifier of the error code. The above preset time period can be 30 seconds, 1 minute, 15 minutes, 6 hours, etc., and no limitation is made here. In addition, the service resource management center can also push the first 4 digits of the error code to the distributed configuration center as the service identifier.

[0038] In an alternative embodiment, the service resource management center includes: a generation module for applying for service resources according to a new service and generating a service identifier for the new service; a storage module for storing existing services and the service identifiers generated by the existing services.

[0039] For a new service, it is necessary to first apply for service resources from the service resource management center and then generate a service identifier; for the existing services in the service resource management center, the service identifiers have been generated in the pre-work and can be stored. Through the above implementation methods, the management of new services and existing services can be realized respectively.

[0040] In an alternative embodiment, the error code management center includes: a first push module for pushing the service identifiers of the error codes corresponding to the existing services to the distributed configuration center; a second push module for obtaining the service identifiers of the error codes corresponding to the new services, automatically pushing them to the distributed configuration center, and recording the service identifiers of the error codes corresponding to the new services in the distributed configuration page corresponding to the new services.

[0041] In the specific implementation process, the first push module can push the service identifiers of the error codes corresponding to the existing services to the distributed configuration center at one time; the second push module is mainly used to obtain the service identifiers of the error codes corresponding to the new services, automatically push them to the distributed configuration center, and record the service identifiers of the error codes corresponding to the new services in the distributed configuration page corresponding to the new services. Through the above implementation method, different push processes can be implemented for existing services and new services, making the push method of the system more flexible.

[0042] In an alternative embodiment, the above error code management center is communicatively connected to the multi-language middleware platform and is used to import the error codes and the description information corresponding to the error codes into the multi-language middleware platform through a preset interface.

[0043] The above multi-language middleware platform can perform translation processing on the description information in a unified format according to the keywords in the error codes, making the description information unified.

[0044] In an alternative embodiment, the above system further includes: a monitoring module communicatively connected to the backend of the target application and the error code management center respectively, for obtaining the monitoring data of the backend of the target application and synchronizing the monitoring data to the error code management center so that the error code management center updates the error codes.

[0045] In the specific implementation process, the above monitoring data includes not only error codes, descriptions, services, interfaces, etc., but also data filtered and statistically analyzed according to preset error codes, etc.

[0046] In an alternative embodiment, the front end of the above target application is further used to display error messages.

[0047] In the specific implementation process, the front end of the target application can display the error codes and the description information corresponding to the error codes.

[0048] In an alternative embodiment, the above system further includes: a help center communicatively connected to the front end of the target application, for generating usage help information corresponding to the error code according to the error code in the error message.

[0049] Through the above implementation method, the error code can be fed back to the help center to obtain usage help information.

[0050] A detailed description of an optional embodiment of the present invention will be given below.

[0051] In order to solve the problems such as slow problem location on the tool line in traditional 3D cloud design tools. An optional embodiment of the present invention provides a system for quickly locating and processing online problems of tool users based on 3D cloud design software. For online problems that occur during the use of the tools in 3D cloud design software, certain error prompts are given to guide and solve the problems, and relatively effective analysis information can be provided, narrowing the information gap among users, customer service, and technical teams, bringing forward the problem location, improving the problem location and analysis efficiency, and enhancing the human efficiency.

[0052] Compared with traditional 3D cloud design tool design software, it has the following differences: combined with the use of 3D tools, and combined with service resource management center, error code management center, distributed configuration center, backend of cloud design tools (corresponding to the backend of the target application), multi-language middleware, and monitoring (corresponding to the above monitoring module), etc., it can completely generate the error code process, form a closed-loop feedback process, and quickly locate and process online problems.

[0053] Figure 2 It is a flowchart of the error code system for online problems of tools based on 3D cloud design software according to an optional embodiment of the present invention, as Figure 2 shown, and the specific implementation process is as follows:

[0054] (1) Service resource management of the service resource management center.

[0055] The service resource management center is used to manage all service resources of the 3D cloud design software.

[0056] (a) For newly applied services (corresponding to the above new services), first apply for service resources from the service resource management center to generate service identifiers;

[0057] (b) For existing services in the service resource management center, service identifiers have been generated in the pre-work.

[0058] (2) The error code management center regularly synchronizes the service resource status of the service resource management center and automatically calculates the unique identifier of the error code service (corresponding to the service identifier of the above error code).

[0059] (3) The error code management center pushes the unique identifier of the error code service to the distributed configuration center.

[0060] (a) Existing services: The error code management center pushes the unique identifiers of the error codes of all cloud design services to the distributed configuration at one time;

[0061] (b) New service: When creating a service, the error code management center obtains the unique identifier of the error code for this service, automatically pushes it to the distributed configuration center, and records this unique identifier in the corresponding distributed configuration page of this service.

[0062] (4) After the error code is created in the error code management center, import the error code and the corresponding description information into the multi-language middle platform through the interface.

[0063] (5) The cloud design backend service calls the class encapsulated by the webstandard standard Result<> in the error code toolkit, obtains the complete error code through result.getC(), and obtains the description information of the error code from the multi-language middle platform.

[0064] To better support multiple languages, the error code descriptions between the front-end and back-end application interfaces are all translated into multiple languages. For service calls between the tool back-end soas and normal business scenarios in the error code, if the multi-language identifier locale is not carried, the default is Chinese and no translation is required. From the perspective of code flow specifications, only the key of the error code is retained in the code, and the description is uniformly read from the multi-language middle platform to reduce hard coding. Therefore, all error codes obtain the error description from the translation of the multi-language middle platform according to the key of the error code.

[0065] (6) Error code information reporting and monitoring (monitoring support).

[0066] Monitoring supports the collection of the standard data format of error codes: error codes, description information, services, interfaces, etc., supports custom alerts, and supports filtering and statistics of specific error codes.

[0067] (7) The error code management center synchronizes the monitoring data regularly and updates the error code information, such as error codes, description information, interfaces, and services.

[0068] Figure 3 It is a flowchart for quickly obtaining and processing error messages of tool online problems based on 3D cloud design software according to an optional embodiment of the present invention, as Figure 3 shown, and the specific implementation process is as follows:

[0069] (1) When designing a tool in the 3D cloud design tool;

[0070] (2) The tool front-end sends requests and receives response data through back-end requests.

[0071] (3) When an internal call exception occurs in the tool back-end, according to the multi-language identifier localeId request header and error code of the front-end request, obtain the predefined multi-language error message body (corresponding to the above description information) from the multi-language middle platform.

[0072] (4) The tool backend returns an error message, including an error code and an error description;

[0073] (5) The tool frontend displays the error code and the error message in the 3D cloud design tool;

[0074] (6) In the 3D cloud design tool, the error code can be fed back to the help center to obtain usage help.

[0075] Furthermore, the above system of the present invention can achieve the following technical effects:

[0076] (1) The online problem location in the 3D cloud design tool is fast.

[0077] Due to the error code identification and search function, the key information of the tool's online problems can be quickly obtained, such as description information, agile group, and FAQ, etc., making the online problem location faster.

[0078] Partial application scenarios: Customer service system: Obtain help, submit the error code with one key, quickly answer FAQs, and accurately classify user complaints; Intelligent work order: Submit the error code, accurately submit information; Management center: One-key search for key information, error code, description, agile group, and FAQ; Business first aid kit and worry-solving grocery store mini-program: One-key search for error code description, description, agile group, and FAQ with keywords.

[0079] (a) User side: The timeliness of online problems is enhanced, the problem link is shortened, and the self-help ability is improved.

[0080] (b) Operation and business support: Save the human resource cost investment in online problem categories.

[0081] (c) R & D and production side: Improve the collection and classification of online problems and problem analysis, improve the efficiency of problem location, reduce labor costs, fault monitoring, and error code dashboard, and perceive the business error rate in advance.

[0082] (2) The infrastructure is perfect, the access is simple, and the management is convenient.

[0083] The error code provides perfect infrastructure support capabilities, enabling business parties to efficiently access, manage, and maintain. Among them, the infrastructure capability benefit advantage mapping table is shown in Table 1.

[0084] Table 1

[0085]

[0086]

[0087] The above serial numbers of the embodiments of the present invention are only for description and do not represent the advantages and disadvantages of the embodiments.

[0088] In the above embodiments of the present invention, the descriptions of the various embodiments each have their own focuses. For the parts not detailed in a certain embodiment, reference may be made to the relevant descriptions of other embodiments.

[0089] In several embodiments provided by the present application, it should be understood that the disclosed technical content can be implemented in other ways. Among them, the device embodiments described above are only illustrative. For example, the division of the units can be a logical function division. In actual implementation, there can be other division methods. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the displayed or discussed couplings or direct couplings or communication connections to each other can be through some interfaces. The indirect couplings or communication connections of the units or modules can be in electrical or other forms.

[0090] The units described as separate components may or may not be physically separated. The components displayed as units may or may not be physical units, that is, they can be located in one place or distributed to multiple units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0091] In addition, in each embodiment of the present invention, the functional units can be integrated in a processing unit, or each unit can exist physically alone, or two or more units can be integrated in one unit. The above-mentioned integrated units can be implemented in the form of hardware or in the form of software functional units.

[0092] If the above-mentioned integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, in essence, or the part that contributes to the prior art, or all or part of this technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to enable a computer device (which can be a personal computer, a server or a network device, etc.) to execute all or part of the steps of the methods described in each embodiment of the present invention. The aforementioned storage medium includes: USB flash drives, read-only memories (ROM, Read-Only Memory), random access memories (RAM, Random Access Memory), mobile hard disks, magnetic disks or optical disks and other various media that can store program codes.

[0093] The above are only the preferred embodiments of the present invention. It should be noted that for those of ordinary skill in the art, without departing from the principle of the present invention, several improvements and refinements can be made, and these improvements and refinements should also be regarded as the protection scope of the present invention.

Claims

1. A processing system, characterized in that, including: a management system for managing service resources of a target application and error messages corresponding to the service resources; the front end of the target application for sending request instructions and receiving data corresponding to the request instructions; the back end of the target application, communicatively connected to the management system and the front end of the target application respectively, for, when a call exception occurs in the request instruction, invoking a complete error code and description information corresponding to the error code from the management system to generate an error message, and returning the error message to the front end of the target application; wherein the error message at least includes an error code and description information corresponding to the error code; the management system includes: a distributed configuration center and a multi-language middleware platform, wherein the back end of the target application is communicatively connected to the distributed configuration center and the multi-language middleware platform respectively, for invoking a standard encapsulation class of the middleware, obtaining a complete error code from the distributed configuration center and obtaining description information corresponding to the error code from the multi-language middleware platform, and generating the error message; the management system further includes: a service resource management center for managing service resources of the target application; an error code management center, communicatively connected to the service resource management center and the distributed configuration center respectively, for synchronizing service resources of the target application in the service resource management center, calculating a service identifier of the error code, and pushing the service identifier of the error code to the distributed configuration center; the system further includes: a monitoring module, communicatively connected to the back end of the target application and the error code management center respectively, for obtaining monitoring data of the back end of the target application and synchronizing the monitoring data to the error code management center, so that the error code management center updates the error code.

2. The system according to claim 1, wherein the distributed configuration center is configured to receive the service identifier of the error code and generate a complete error code based on the service identifier of the error code.

3. The system according to claim 1, characterized in that, The service resource management center includes: a generation module for generating a service identifier of the new service according to a new service application for service resources; a storage module for storing existing services and service identifiers generated by the existing services.

4. The system according to claim 1, characterized in that, The error code management center includes: a first push module for pushing service identifiers of error codes corresponding to existing services to the distributed configuration center; a second push module for obtaining service identifiers of error codes corresponding to new services, automatically pushing them to the distributed configuration center, and recording the service identifiers of error codes corresponding to the new services in a distributed configuration page corresponding to the new services.

5. The system according to claim 1, wherein the error code management center is communicatively connected to the multi-language middleware platform for importing an error code and description information corresponding to the error code into the multi-language middleware platform through a preset interface.

6. The system according to any one of claims 1 to 5, wherein the front end of the target application is further configured to display the error message.

7. The system according to any one of claims 1 to 5, characterized in that The system further includes: The help center is communicatively connected to the front end of the target application and is used to generate usage help information corresponding to the error code according to the error code in the error message.

Images