A method and system for connecting an outbound call module of a telecommunication service

Abstract

The present invention provides a method and system for connecting an outbound call module of a telecommunication service, which relates to the field of telecommunication service support technology, including: obtaining order data in real time through an outbound call workflow, including order status and order information; querying all scenarios that meet outbound call conditions according to order data; traversing each scenario to determine whether the order information meets the push rules; adding the outbound call scenario with the highest priority among the scenarios that meet the push rules as the order data to a push queue; scanning the push queue, and pushing the current order information and outbound call scenario to the outbound call module. The present invention provides a method and system for connecting an outbound call module of a telecommunication service, and reminds the user in real time at each activation link in the process of the user receiving a number card, thereby solving the problem of the activation success rate of the electronic channel service acceptance form in the telecommunication service and improving the user experience.

Description

Technical Field

[0001] The present invention relates to the technical field of telecommunication business support, and in particular to a method and system for connecting an outbound call module of a telecommunication business. Background Art

[0002] The current telecommunications portal ordering technology is already quite popular, but the conversion rate from successful ordering to activation is relatively low. Especially in the current era when online channels have become the core channels of telecommunications, it is critical to improve the activation success rate of orders.

[0003] At present, the order activation process is to push Excel data to the third-party outbound calling platform via email, agree on the scenario and outbound calling script with the third-party outbound calling platform in advance, and after the third-party outbound calling platform completes the outbound call, manually provide the outbound calling results, fill them in Excel and feed them back to the platform operator; this method is time-consuming and labor-intensive, and cannot provide real-time activation operation prompts to users throughout the process of users receiving the card number, resulting in a low activation success rate. Summary of the invention

[0004] In view of the above problems, the present invention provides a method and system for connecting an outbound call module of a telecommunication service, so that online orders through electronic channels can provide real-time reminders to users through various activation links, quickly complete online activation, and increase the user activation success rate.

[0005] To achieve the above object, the present invention provides a method for connecting an outbound call module of a telecommunication service, comprising:

[0006] The outbound workflow obtains order data in real time, including order status and order information;

[0007] Query all scenarios that meet the outbound call conditions based on the order data;

[0008] Traversing each of the scenarios to determine whether the order information meets the push rules;

[0009] Adding the highest priority scenario among the scenarios that meet the push rules as the outbound call scenario of the order data to the push queue;

[0010] Scan the push queue and push the current order information and the outbound call scenario to the outbound call module.

[0011] As a further improvement of the present invention, after the outbound call workflow obtains the order data in real time, it performs input parameter verification, and if successful, it is stored in the outbound call source information table, including a real-time order aggregation table and a real-time order status record table.

[0012] As a further improvement of the present invention, the querying of all scenarios satisfying the outbound call conditions according to the order data includes:

[0013] Determine whether the order status is a preset order status requiring an outbound call;

[0014] If so, one or more outbound call scenarios of the order type are matched according to the order type in the order data.

[0015] As a further improvement of the present invention, the querying of all scenarios satisfying the outbound call conditions according to the order data also includes:

[0016] If one or more outbound call scenarios are specified in the order data, the outbound call scenarios are directly filtered out without matching.

[0017] As a further improvement of the present invention, the step of judging whether the order information satisfies the push rule in each of the scenarios includes:

[0018] Arrange all the scenarios that meet the outbound call conditions according to priority;

[0019] Traverse each of the scenarios in descending order of priority;

[0020] Query the rule details table according to the scenario to obtain one or more rule details;

[0021] The rule details are determined in sequence according to the order information, and if all of them are met, the scenario is established.

[0022] As a further improvement of the present invention, the outbound call scenario of the order data with the highest priority among the scenarios satisfying the push rule is added to the push queue; including:

[0023] The scenes are all equipped with a scene processor;

[0024] The scene processor is reflected to generate an instance, the corresponding method is executed, and the outbound call scene of the order data is added to the push queue.

[0025] As a further improvement of the present invention, the outbound call workflow periodically scans the push queue and pushes the outbound call scenarios of the order data in the queue to the outbound call module.

[0026] As a further improvement of the present invention, if the push is successful, the outbound call scenario of the current order data is deleted from the push queue; if the push fails, wait for the scheduled scan of the outbound call workflow.

[0027] As a further improvement of the present invention, if the push is successful, the outbound call module feeds back the push result to the outbound call workflow, the outbound call workflow stores the push result in the outbound call result feedback table, and returns success information to the business system.

[0028] The present invention also provides an outbound call module docking system for telecommunication services, comprising: a data acquisition module, an outbound call scenario query module, a push rule judgment module, a push queue generation module, and an outbound call push module;

[0029] The data acquisition module is used to:

[0030] The outbound workflow obtains order data in real time, including order status and order information;

[0031] The outbound call scenario query module is used to:

[0032] Query all scenarios that meet the outbound call conditions based on the order data;

[0033] The push rule judgment module is used to:

[0034] Traversing each of the scenarios to determine whether the order information meets the push rules;

[0035] The push queue generation module is used to:

[0036] Adding the scenario with the highest priority among the scenarios that satisfy the push rule as the outbound call scenario of the order data to a push queue;

[0037] The outbound call push module is used for:

[0038] Scan the push queue and push the current order information and the outbound call scenario to the outbound call module.

[0039] Compared with the prior art, the present invention has the following beneficial effects:

[0040] The present invention provides a method and system for connecting an outbound call module, and reminds the user in real time at each activation link in the process of receiving a number card, thereby solving the problem of activation success rate of electronic channel business acceptance forms in telecommunications services and improving user experience.

[0041] The present invention can facilitate operators to more effectively initiate online business orders, and can complete order activation conveniently and efficiently. It can prompt users to complete activation operations in easy-to-understand language and forms in different order statuses, which is conducive to rapid customer development.

[0042] The present invention sets different scenes according to different nodes under the same order status, so as to more accurately remind the user to activate.

[0043] In the present invention, priorities are set for multiple scenarios that may be matched under the same order status, and then the scenario with the highest priority is selected to make an outbound call reminder to the user. If multiple scenarios are added to the queue at the same time for outbound call operations, the user will be at a loss and the operation will be interfered; only configuring one scenario will make the outbound call reminder not accurate and refined enough, so this design accurately implements outbound calls to users and completes activation reminders. BRIEF DESCRIPTION OF THE DRAWINGS

[0044] Figure 1 A flow chart of an outbound call module docking method for a telecommunication service disclosed in an embodiment of the present invention;

[0045] Figure 2 A schematic diagram of an outbound call module docking system for a telecommunication service disclosed in an embodiment of the present invention. DETAILED DESCRIPTION

[0046] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0047] The present invention is further described in detail below in conjunction with the accompanying drawings:

[0048] like Figure 1 As shown, the present invention provides a method for connecting an outbound call module of a telecommunication service, comprising:

[0049] S1. The outbound workflow obtains order data in real time, including order status and order information;

[0050] in,

[0051] Every time the business system performs an order operation related to the outbound call scenario status, such as a payment operation, it will call the outbound call workflow's order status interface to facilitate the outbound call workflow to obtain the order status in real time.

[0052] After the outbound call workflow obtains the order data in real time, it performs parameter verification, that is, pre-sets a word check table to verify whether the order data contains necessary data information one by one. After successful verification, it is stored in the outbound call source information table, including the real-time order aggregation table and the real-time order status record table;

[0053] S2. Query all scenarios that meet the outbound call conditions based on order data;

[0054] Among them, include:

[0055] Preset the outbound order status, order type and outbound call scenario matching table;

[0056] Determine whether the order status is the preset order status requiring an outbound call;

[0057] If yes, then determine whether there is a specified scenario in the order data.

[0058] If one or more outbound call scenarios are specified, you can directly filter out the outbound call scenarios;

[0059] If no scenario is specified, one or more outbound call scenarios of the order type are matched according to the order type in the order data;

[0060] S3, traverse each scenario to determine whether the order information meets the push rules;

[0061] Among them, include:

[0062] A rule detail table for preset outbound call scenarios, where the rule detail types include: constants containing geometric relationships, regular expressions, SQL statements, etc.

[0063] Arrange all scenarios that meet the outbound call conditions by priority;

[0064] Traverse each scene from high to low priority;

[0065] Query the rule details table according to the current scenario to obtain one or more rule details;

[0066] The rule details are determined in sequence according to the order information. If all of them are met, the scenario is established.

[0067] S4. The highest priority scenario among the scenarios that meet the push rules is added to the push queue as the outbound call scenario of the order data;

[0068] in,

[0069] When traversing each scenario from high to low priority, the first scenario where all rule details are met is the scenario with the highest priority among the scenarios that meet the push rules;

[0070] Each outbound call scenario is equipped with a scenario processor, which reflects the scenario processor to generate an instance, executes the corresponding method, obtains the specified data interface, and adds the outbound call scenario of the order data to the push queue through the data interface.

[0071] S5. Scan the push queue and push the current order information and outbound call scenario to the outbound call module.

[0072] in,

[0073] The outbound call workflow periodically scans the push queue and pushes the outbound call scenarios of the order data in the queue to the outbound call module.

[0074] If the push is successful, the outbound call scenario of the current order data will be deleted from the push queue. At the same time, the outbound call module will feed back the push result to the outbound call workflow. The outbound call workflow will store the push result in the outbound call result feedback table and return the success message to the business system.

[0075] If the push fails, wait for the scheduled scan of the outbound workflow.

[0076] like Figure 2 As shown, the present invention also provides an outbound call module docking system for telecommunication services, including: a data acquisition module, an outbound call scenario query module, a push rule judgment module, a push queue generation module, and an outbound call push module;

[0077] Data acquisition module, used to:

[0078] The outbound workflow obtains order data in real time, including order status and order information;

[0079] Outbound call scene query module, used for:

[0080] Query all scenarios that meet the outbound call conditions based on order data;

[0081] Push rule judgment module, used for:

[0082] Traverse each scenario to determine whether the order information meets the push rules;

[0083] Push queue generation module for:

[0084] The scenario with the highest priority among the scenarios that meet the push rules is added to the push queue as the outbound call scenario for the order data;

[0085] Push outbound call module, used for:

[0086] Scan the push queue to push the current order information and outbound call scenario to the outbound call module.

[0087] Advantages of the present invention:

[0088] (1) By setting up a method and system for connecting an outbound call module, users are reminded in real time at each activation stage when they receive a number card, thereby solving the problem of activation success rate of electronic channel business acceptance forms in telecommunications services and improving user experience.

[0089] (2) It can facilitate operators to initiate online business orders more effectively and complete order activation conveniently and efficiently. It can prompt users to complete activation operations in easy-to-understand language and forms in different order statuses, which is conducive to rapid customer development.

[0090] (3) In the present invention, different scenes are set according to different nodes under the same order status, so as to more accurately remind users to activate.

[0091] (4) In the present invention, priorities are set for multiple scenarios that may match under the same order status, and then the scenario with the highest priority is selected to make an outbound call reminder to the user. If multiple scenarios are added to the queue at the same time for outbound call operations, the user will be at a loss and the operation will be disturbed; if only one scenario is configured, the outbound call reminder will not be accurate and refined enough, so this design accurately implements the outbound call to the user and completes the activation reminder.

[0092] The above are only preferred embodiments of the present invention and are not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for connecting an outbound call module of a telecommunication service, characterized in that: include: The outbound workflow obtains order data in real time, including order status and order information; Every time the business system performs an order operation related to the outbound call scenario status, it will call the outbound call workflow's order status interface. After the outbound call workflow obtains the order data in real time, it will perform parameter verification, pre-set a word check table, and verify one by one whether the order data contains the necessary data information. After successful verification, it will be stored in the outbound call source information table, including the real-time order aggregation table and the real-time order status record table. Query all scenarios that meet the outbound call conditions based on the order data; Preset the order status that requires outbound calls, order type and outbound call scenario matching table; determine whether the order status is the preset order status that requires outbound calls; If yes, determine whether there is a specified scenario in the order data. If one or more outbound call scenarios are specified, directly filter out the outbound call scenarios. If no scenario is specified, one or more outbound call scenarios of the order type are matched according to the order type in the order data; Traversing each of the scenarios to determine whether the order information meets the push rules; Adding the highest priority scenario among the scenarios that meet the push rules as the outbound call scenario of the order data to the push queue; Scan the push queue, and push the current order information and the outbound call scenario to the outbound call module; the outbound call workflow periodically scans the push queue, and pushes the outbound call scenario of the order data in the queue to the outbound call module. If the push is successful, the outbound call scenario of the current order data is deleted from the push queue. At the same time, the outbound call module feeds back the push result to the outbound call workflow, and the outbound call workflow stores the push result in the outbound call result feedback table, and returns a success message to the business system; If the push fails, wait for the scheduled scan of the outbound workflow.

2. The outbound call module docking method according to claim 1, characterized in that: Each of the scenarios determines whether the order information satisfies the push rule, including: Arrange all the scenarios that meet the outbound call conditions according to priority; Traverse each of the scenarios in descending order of priority; Query the rule details table according to the scenario to obtain one or more rule details; The rule details are determined in sequence according to the order information, and if all of them are met, the scenario is established.

3. The outbound call module docking method according to claim 1, characterized in that: Adding the highest priority scenario among the scenarios that meet the push rules as the outbound call scenario of the order data into the push queue; including: The scenes are all equipped with a scene processor; The scene processor is reflected to generate an instance, the corresponding method is executed, and the outbound call scene of the order data is added to the push queue.

4. The outbound call module docking method according to claim 1, characterized in that: The outbound call workflow periodically scans the push queue and pushes the outbound call scenarios of the order data in the queue to the outbound call module.

5. The outbound call module docking method according to claim 1, characterized in that: If the push is successful, the outbound call scenario of the current order data is deleted from the push queue; if the push fails, wait for the scheduled scan of the outbound call workflow.

6. A system for implementing the outbound call module docking method according to any one of claims 1 to 5, characterized in that: include: Data acquisition module, outbound call scenario query module, push rule judgment module, push queue generation module, push outbound call module; The data acquisition module is used to: The outbound workflow obtains order data in real time, including order status and order information; The outbound call scenario query module is used to: Query all scenarios that meet the outbound call conditions based on the order data; The push rule judgment module is used to: Traversing each of the scenarios to determine whether the order information meets the push rules; The push queue generation module is used to: Adding the scenario with the highest priority among the scenarios that satisfy the push rule as the outbound call scenario of the order data to a push queue; The outbound call push module is used for: Scan the push queue and push the current order information and the outbound call scenario to the outbound call module.

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