Information push method, system, device and medium based on customer portrait

Abstract

The present invention provides a method, system, device and medium for pushing information based on customer portraits, including obtaining telephone number-related information of registered customers; matching it with a preset telephone number tag to obtain the corresponding telephone number tag information of the registered customer; obtaining the customer account tag information of the target customer, comparing it with the telephone number tag information of the registered customer to determine whether the two belong to the same customer; when the two belong to the same customer, associating the telephone number tag information of the registered customer with the customer account tag information of the target customer to obtain a comprehensive portrait of the target customer; matching the comprehensive portrait of the target customer with a pre-configured push information library to obtain corresponding push information and send it to the receiving terminal corresponding to the target customer. The present invention accurately identifies customers, breaks down the barriers between various service channels in understanding customer demands and customer insights, and improves precise service capabilities and customer satisfaction.

Description

Technical Field

[0001] The present invention relates to the field of information push technology, and in particular to a customer profile-based information push method, system, device and medium. Background Art

[0002] With the development of emerging technologies such as big data, cloud computing, and "Internet Plus," power customers are experiencing a differentiated, interactive, and intelligent customer service experience. Customer service channels are no longer limited to traditional channels like hotlines and business halls, but are becoming more diversified and intelligent. Power customers' demands for personalized and precise services are constantly evolving.

[0003] In actual applications, customer service information is scattered across various channels, and the integrity and integration of customer information are low. During the service process, there is a lack of understanding and insight into the overall picture of customers, and there is a lack of effective maintenance and integration of information such as the contact information of non-registered customers. The efficiency of sharing customer channel contact feature data is low, and it is difficult to accurately identify customers during the service process. There is also great pressure on manual service. There is an urgent need to establish a precise portrait system for all customer service channels to break down the barriers to understanding and insight into customer demands between various service channels, and to improve precise service capabilities and customer satisfaction. Summary of the Invention

[0004] The purpose of the present invention is to propose a method, system, device and medium for information push based on customer portraits to accurately identify customers, break down the barriers between various service channels in understanding customer demands and customer insights, and improve accurate service capabilities and customer satisfaction.

[0005] On the one hand, a method for pushing information based on customer portraits is provided, comprising:

[0006] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers;

[0007] Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0008] Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information;

[0009] The push information is sent to a receiving terminal corresponding to the target customer.

[0010] Preferably, the obtaining of telephone number-related information of registered customers specifically includes:

[0011] According to the telephone number of the registered customer, historical service information of the registered customer pre-stored in the server and non-registered customer information associated with the registered customer are extracted to obtain the telephone number associated information of the registered customer.

[0012] Preferably, obtaining the corresponding registered customer's telephone number tag information specifically includes:

[0013] Performing text mining on the historical service information and the non-registered customer information according to a preset text mining algorithm to obtain customer feature information associated with the registered customer's phone number;

[0014] The obtained customer feature information is matched with a preset telephone number tag. If the obtained customer feature information matches the preset telephone number tag, the matched telephone number tag is output as telephone number tag information.

[0015] Preferably, the preset telephone number label is obtained by the following steps:

[0016] Obtain historical service information associated with the electricity customer's phone number;

[0017] Identifying from the historical service information the number attributes, number associations, number interaction behaviors, and number demands corresponding to the telephone number of the electricity customer;

[0018] Set the corresponding phone number label according to the corresponding number attributes, number relevance, number interaction behavior, and number demand.

[0019] Preferably, comparing the telephone number tag information of the registered customer with the customer account tag information of the target customer to determine whether the two belong to the same customer specifically includes:

[0020] Retrieving the first customer identity information included in the telephone number tag information of the registered customer;

[0021] Retrieving the second customer identity information included in the customer account tag information of the target customer;

[0022] The first customer identity identification information is compared with the second customer identity identification information. If the first customer identity identification information is the same as the second customer identity identification information, it is determined that the two belong to the same customer; if the first customer identity identification information is different from the second customer identity identification information, it is determined that the two do not belong to the same customer.

[0023] Preferably, the pre-configured push information library is obtained by the following steps:

[0024] Obtain customer historical demand data and identify it through a preset recognition algorithm to obtain multiple customer demand scenarios;

[0025] Associate each customer demand scenario with the corresponding smart scenario target customer conditions and smart scenario push information to form a push information matching item, and form a push information library with the push information matching items corresponding to multiple customer demand scenarios.

[0026] Preferably, matching the target customer comprehensive profile with a pre-configured push information library specifically includes:

[0027] Matching the target customer comprehensive profile with the smart scene target customer conditions included in multiple push information matching items, and if the target customer comprehensive profile is the same as the smart scene target customer conditions included in any push information matching item, determining that the match is successful;

[0028] When the match is successful, the smart scene push information in the push information matching item is obtained and sent to the receiving terminal.

[0029] On the other hand, a customer portrait-based information push system is also provided to implement the customer portrait-based information push method, including:

[0030] The associated information acquisition module is used to obtain the telephone number associated information of the registered customers;

[0031] A telephone tag matching module is used to match the telephone number associated information of the registered customer with a preset telephone number tag to obtain the corresponding telephone number tag information of the registered customer;

[0032] An account tag acquisition module is used to obtain customer account tag information of a target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0033] a comprehensive profile generation module, configured to compare the telephone number tag information of the registered customer with the customer account tag information of the target customer to determine whether the two belong to the same customer; if the two belong to the same customer, the telephone number tag information of the registered customer and the customer account tag information of the target customer are associated to obtain a comprehensive profile of the target customer;

[0034] A push information matching module is used to match the target customer's comprehensive profile with a pre-configured push information library to obtain corresponding push information;

[0035] The information push module is used to send the push information to the receiving terminal corresponding to the target customer.

[0036] On the other hand, a computer device is provided, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the steps of the following method are implemented:

[0037] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers;

[0038] Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0039] Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information;

[0040] The push information is sent to a receiving terminal corresponding to the target customer.

[0041] On the other hand, a computer-readable storage medium is provided, on which a computer program is stored, wherein when the computer program is executed by a processor, the steps of the following method are implemented:

[0042] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers;

[0043] Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0044] Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information;

[0045] The push information is sent to a receiving terminal corresponding to the target customer.

[0046] In summary, the implementation of the embodiments of the present invention has the following beneficial effects:

[0047] The information push method, system, device and medium based on customer portrait provided by the present invention obtain the telephone number association information of the registered customer to obtain the telephone number label system of the registered customer, and then obtain the customer account label information. According to the customer identity identification information, the telephone number label system belonging to the unified customer and the customer account label information are associated to obtain the customer comprehensive portrait, and the corresponding intelligent push information is obtained according to the customer comprehensive portrait matching and sent to the customer receiving terminal. The customer account label information and the customer telephone number label information in the power system are matched to obtain the customer comprehensive portrait, thereby improving the accuracy and completeness of determining the characteristics of the power system customers, and further pushing information according to the customer comprehensive portrait to improve the accuracy of the customer server. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, without paying any creative work, other drawings obtained based on these drawings still fall within the scope of the present invention.

[0049] Figure 1 Schematic diagram of the application environment of a customer portrait-based information push method in an embodiment of the present invention.

[0050] Figure 2 This is a schematic diagram of the main process of a customer portrait-based information push method in an embodiment of the present invention.

[0051] Figure 3 This is a schematic diagram of an information push system based on customer portraits in an embodiment of the present invention. DETAILED DESCRIPTION

[0052] In order to make the objectives, technical solutions and advantages of the present invention more clear, the present invention will be described in further detail below with reference to the accompanying drawings.

[0053] like Figure 1In the application environment shown, terminal 102 communicates with power system server 104 via a network. Power system server 104 obtains registered customer information, analyzes it to obtain a comprehensive customer profile, and sends corresponding intelligent push information to the receiving terminal corresponding to the customer's identity information. Terminal 102 can be, but is not limited to, various personal computers, laptops, smartphones, tablets, and portable wearable devices. Power system server 104 can be implemented as a standalone server or a server cluster consisting of multiple servers.

[0054] like Figure 2 FIG. 1 is a schematic diagram of an embodiment of an information push system based on customer profiles provided by the present invention. In this embodiment, the method includes the following steps:

[0055] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers.

[0056] In a specific embodiment, obtaining the registered customer's phone number-related information specifically includes: extracting the registered customer's phone number-related historical service information and non-registered customer information pre-stored on the server based on the registered customer's phone number, thereby obtaining the registered customer's phone number-related information. Specifically, the registered customer's phone number-related information refers to the public historical information generated by the registered customer's phone number on the power system server and other associated servers, such as data from multiple channels such as service hotlines, business halls, online halls, mobile halls, WeChat, and mobile applications. The associated information may include at least the registered customer's historical service information on the power grid server platform and non-registered customer information associated with the registered customer. The registered customer's phone number tag information refers to the registered customer's phone number tag information obtained by matching the obtained registered customer's phone number-related information with the phone number tag system based on a pre-configured phone number tag system. The server can obtain the registered customer's historical service information from the power system server platform, such as customer pre-service, service process, post-analysis phase, customer demand type, and channel content. The server can also obtain non-registered customer information associated with the registered customer to determine the registered customer's external relationships. Information about unregistered customers includes, but is not limited to, their phone numbers and their relationships with registered customers. The relevant data will be desensitized.

[0057] In this embodiment, based on the telephone numbers of registered customers, historical service information of registered customers and information of non-registered customers are extracted to obtain telephone number-related information of registered customers, thereby improving the richness of the telephone number information of registered customers and further improving the accuracy and completeness of constructing customer portraits.

[0058] Specifically, obtaining the corresponding registered customer's phone number tag information includes: performing text mining on the historical service information and non-registered customer information according to a preset text mining algorithm to obtain customer characteristic information associated with the registered customer's phone number; matching the obtained customer characteristic information with the preset phone number tag; and if the obtained customer characteristic information matches the preset phone number tag, outputting the matched phone number tag as the phone number tag information. In other words, the server performs text mining on the registered customer's historical service information and non-registered customer information to extract the customer characteristic information associated with the customer's phone number, thereby reducing data redundancy. This customer characteristic information is then matched with a predetermined phone number tag system, and the corresponding customer characteristic information is assigned to the corresponding phone number tag to obtain the phone number tag information. By obtaining the phone number tag information through text mining on the customer's historical service information and non-registered customer information, the accuracy of obtaining the phone number tag information is improved.

[0059] More specifically, the preset phone number tag is obtained by the following steps: obtaining historical service information associated with the power customer's phone number; identifying the secondary number attributes, number relevance, number interaction behavior, and number demand corresponding to the power customer's phone number from the historical service information; and setting the corresponding phone number tag based on the corresponding secondary number attributes, number relevance, number interaction behavior, and number demand. That is, the historical service information associated with a phone number refers to the customer's historical service information in the power system server over a certain period of time. From this historical service information, common features of each phone number can be extracted, such as secondary number attributes, number relevance, number interaction behavior, and number demand, to improve the integrity of the phone number tag system. Standard or non-standard attributes can also be set for each tag to improve the standardization of the phone number tags. By extracting common features of phone numbers from the historical service information associated with phone numbers, a phone number tag system is obtained, thereby improving the integrity and standardization of the phone number tag system.

[0060] Furthermore, the customer account tag information of the target customer is obtained, and the telephone number tag information of the registered customer is compared with the customer account tag information of the target customer to determine whether the two belong to the same customer. When the two belong to the same customer, the telephone number tag information of the registered customer and the customer account tag information of the target customer are associated to obtain a comprehensive portrait of the target customer; wherein, the customer account tag information is the registered customer information pre-stored in the power server.

[0061] In a specific embodiment, the first customer identity identification information included in the telephone number tag information of the registered customer is retrieved; the second customer identity identification information included in the customer account tag information of the target customer is retrieved; the first customer identity identification information is compared with the second customer identity identification information. If the first customer identity identification information is the same as the second customer identity identification information, it is determined that the two belong to the same customer; if the first customer identity identification information is different from the second customer identity identification information, it is determined that the two do not belong to the same customer.

[0062] Furthermore, the comprehensive profile of the target customer is matched with a pre-configured push information library to obtain corresponding push information.

[0063] In a specific embodiment, the pre-configured push information library is obtained by the following steps: obtaining customer historical demand data, and identifying the customer historical demand data through a preset recognition algorithm to obtain multiple customer demand scenarios; associating each customer demand scenario with the corresponding smart scenario target customer conditions and smart scenario push information to form a push information matching item, and forming a push information library with the push information matching items corresponding to multiple customer demand scenarios. In other words, customer demand scenarios refer to scenarios extracted based on customer historical demand data that are related to solving customers' current intelligent problems, improving efficiency, and optimizing service processes. The power system server can allocate corresponding target customers and smart scenario push information lists for multiple customer demand scenarios. When the corresponding power customer matches the corresponding customer demand scenario, the power system server can push information according to the smart scenario push information list.

[0064] Specifically, the target customer comprehensive portrait is matched with the pre-configured push information library, specifically including: matching the target customer comprehensive portrait with the smart scene target customer conditions included in multiple push information matching items, if the target customer comprehensive portrait is the same as the smart scene target customer conditions included in any push information matching item, then the match is determined to be successful; when the match is successful, the smart scene push information in the push information matching item is obtained and sent to the receiving terminal. That is, the server can match the customer's comprehensive portrait with multiple smart scene target customer conditions, and obtain the customer demand scene corresponding to the customer identity information based on the matching result; and send the smart scene push information corresponding to the customer demand scene to the receiving terminal. By pre-configuring the smart scene target customer conditions and smart scene push information corresponding to the customer demand scene, the corresponding smart scene push information is sent to the receiving terminal after demand matching according to the customer's comprehensive portrait, thereby improving the accuracy of smart information push.

[0065] Furthermore, the push information is sent to a receiving terminal corresponding to the target customer.

[0066] like Figure 3 FIG. 1 is a schematic diagram of an embodiment of an information push system based on customer profiles provided by the present invention. This embodiment includes:

[0067] The associated information acquisition module is used to obtain the telephone number associated information of the registered customers;

[0068] A telephone tag matching module is used to match the telephone number associated information of the registered customer with a preset telephone number tag to obtain the corresponding telephone number tag information of the registered customer;

[0069] An account tag acquisition module is used to obtain customer account tag information of a target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0070] a comprehensive profile generation module, configured to compare the telephone number tag information of the registered customer with the customer account tag information of the target customer to determine whether the two belong to the same customer; if the two belong to the same customer, the telephone number tag information of the registered customer and the customer account tag information of the target customer are associated to obtain a comprehensive profile of the target customer;

[0071] A push information matching module is used to match the target customer's comprehensive profile with a pre-configured push information library to obtain corresponding push information;

[0072] The information push module is used to send the push information to the receiving terminal corresponding to the target customer.

[0073] For the specific limitations of the information push system based on customer portraits, please refer to the limitations of the information push method based on customer portraits above, which will not be repeated here.

[0074] Accordingly, another aspect of the present invention further provides a computer device comprising a processor, a memory, and a network interface connected via a system bus. The processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer program in the non-volatile storage medium. The network interface of the computer device is configured to communicate with an external terminal via a network connection. When executed by the processor, the computer program implements a method for pushing information based on a customer profile.

[0075] It will be understood by those skilled in the art that the structure of the above-mentioned computer device is merely a partial structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than those in the above-mentioned case, or combine certain components, or have a different arrangement of components.

[0076] In one embodiment, a computer device is provided, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the following steps are implemented:

[0077] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers;

[0078] Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0079] Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information;

[0080] The push information is sent to a receiving terminal corresponding to the target customer.

[0081] Accordingly, another aspect of the present invention further provides a computer-readable storage medium having a computer program stored thereon, wherein the computer program implements the following steps when executed by a processor:

[0082] Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers;

[0083] Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server;

[0084] Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information;

[0085] The push information is sent to a receiving terminal corresponding to the target customer.

[0086] It is understandable that more details of the various steps involved in the above-mentioned computer device and computer-readable storage medium can be referred to the aforementioned definition of the information push method based on customer portraits, and will not be repeated here.

[0087] Among them, any reference to memory, storage, database or other media used in the various embodiments provided in this application may include non-volatile and / or volatile memory. Non-volatile memory may include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM) or flash memory. Volatile memory may include random access memory (RAM) or external cache memory. As an illustration and not limitation, RAM is available in various forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).

[0088] In summary, the implementation of the embodiments of the present invention has the following beneficial effects:

[0089] The information push method, system, device and medium based on customer portrait provided by the present invention obtain the telephone number association information of the registered customer to obtain the telephone number label system of the registered customer, and then obtain the customer account label information. According to the customer identity identification information, the telephone number label system belonging to the unified customer and the customer account label information are associated to obtain the customer comprehensive portrait, and the corresponding intelligent push information is obtained according to the customer comprehensive portrait matching and sent to the customer receiving terminal. The customer account label information and the customer telephone number label information in the power system are matched to obtain the customer comprehensive portrait, thereby improving the accuracy and completeness of determining the characteristics of the power system customers, and further pushing information according to the customer comprehensive portrait to improve the accuracy of the customer server.

[0090] The above disclosure is merely a preferred embodiment of the present invention and certainly cannot be used to limit the scope of the present invention. Therefore, equivalent changes made according to the claims of the present invention are still within the scope of the present invention.

Claims

1. A method for pushing information based on customer portraits, characterized in that: include: Acquire telephone number association information of registered customers; and match the telephone number association information of registered customers with preset telephone number labels to obtain corresponding telephone number label information of registered customers; Obtaining customer account tag information of a target customer, comparing the registered customer's phone number tag information with the target customer's customer account tag information to determine whether the two belong to the same customer; if the two belong to the same customer, associating the registered customer's phone number tag information with the target customer's customer account tag information to obtain a comprehensive profile of the target customer; wherein the customer account tag information is registered customer information pre-stored in the power server; Match the target customer's comprehensive profile with the pre-configured push information library to obtain the corresponding push information; Sending the push information to a receiving terminal corresponding to the target customer; The pre-configured push information library is obtained by the following steps: Obtain customer historical demand data and identify it through a preset recognition algorithm to obtain multiple customer demand scenarios; Associating each customer demand scenario with the corresponding smart scenario target customer conditions and smart scenario push information to form a push information matching item, and forming a push information library with the push information matching items corresponding to multiple customer demand scenarios; The matching of the target customer comprehensive profile with the pre-configured push information library specifically includes: Matching the target customer comprehensive profile with the smart scene target customer conditions included in multiple push information matching items, and if the target customer comprehensive profile is the same as the smart scene target customer conditions included in any push information matching item, determining that the match is successful; When the match is successful, the smart scene push information in the push information matching item is obtained and sent to the receiving terminal.

2. The method according to claim 1, wherein The step of obtaining the telephone number associated information of the registered customer specifically includes: According to the telephone number of the registered customer, historical service information of the registered customer pre-stored in the server and non-registered customer information associated with the registered customer are extracted to obtain the telephone number associated information of the registered customer.

3. The method according to claim 2, wherein The step of obtaining the corresponding registered customer's telephone number tag information specifically includes: Performing text mining on the historical service information and the non-registered customer information according to a preset text mining algorithm to obtain customer feature information associated with the registered customer's phone number; The obtained customer feature information is matched with a preset telephone number tag. If the obtained customer feature information matches the preset telephone number tag, the matched telephone number tag is output as telephone number tag information.

4. The method according to claim 3, wherein The preset telephone number label is obtained by the following steps: Obtain historical service information associated with the electricity customer's phone number; Identifying from the historical service information the number attributes, number associations, number interaction behaviors, and number demands corresponding to the telephone number of the electricity customer; Set the corresponding phone number label according to the corresponding number attributes, number relevance, number interaction behavior, and number demand.

5. The method according to claim 1, wherein The comparing the telephone number tag information of the registered customer with the customer account tag information of the target customer to determine whether the two belong to the same customer specifically includes: Retrieving the first customer identity information included in the telephone number tag information of the registered customer; Retrieving the second customer identity information included in the customer account tag information of the target customer; The first customer identity identification information is compared with the second customer identity identification information. If the first customer identity identification information is the same as the second customer identity identification information, it is determined that the two belong to the same customer; if the first customer identity identification information is different from the second customer identity identification information, it is determined that the two do not belong to the same customer.

6. An information push system based on customer portraits, used to implement the method according to any one of claims 1 to 5, characterized in that: include: The associated information acquisition module is used to obtain the telephone number associated information of the registered customers; A telephone tag matching module is used to match the telephone number associated information of the registered customer with a preset telephone number tag to obtain the corresponding telephone number tag information of the registered customer; An account tag acquisition module is used to obtain customer account tag information of a target customer; wherein the customer account tag information is registered customer information pre-stored in the power server; a comprehensive profile generation module, configured to compare the telephone number tag information of the registered customer with the customer account tag information of the target customer to determine whether the two belong to the same customer; if the two belong to the same customer, the telephone number tag information of the registered customer and the customer account tag information of the target customer are associated to obtain a comprehensive profile of the target customer; A push information matching module is used to match the target customer's comprehensive profile with a pre-configured push information library to obtain corresponding push information; The information push module is used to send the push information to the receiving terminal corresponding to the target customer.

7. A computer device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 5 are implemented.

8. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

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