A remote customer service parking lot access control method and system

Abstract

The present application proposes a remote customer service parking lot access control method and system, which relates to the field of artificial intelligence. A remote customer service parking lot access control method includes: when a vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service manually selects the entry time according to the license plate number information captured by the camera, and re-records the entry record. At this time, the system will trigger recalculation, which can complete normal payment and facilitate subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner by scanning the code; the user ID is converted into a virtual license plate, and the entry record is recorded for the subsequent logic implementation of the fee calculation; after the fee is calculated, the system automatically performs fee anomaly detection. If there is an abnormal situation in the fee, it will negotiate with the owner and directly reduce the parking fee in the cloud. If there is no abnormal situation in the fee, the fee will be settled normally.

Description

Technical Field

[0001] The present application relates to the field of artificial intelligence, and more specifically, to a remote customer service parking lot access control method and system. Background Art

[0002] With the rapid growth of vehicles, more and more large parking lots have been built to facilitate vehicle parking management.

[0003] Parking lots are equipped with a certain number of parking lot management staff. However, the parking lot management staff of large parking lots are always improperly configured. The staff are either under-employed or over-employed. How to optimize the allocation of human resources in the existing parking lot management field? While automating the management of parking lot vehicles, it is also necessary to meet the needs of humanity. Automation requires the construction of parking lots to reduce labor costs, while humanity requires that car owners entering the parking lot receive humane services. In large parking lots, sometimes vehicle owners encounter special situations and need parking lot staff to deal with them on site. However, the parking lot area is large, and it is difficult to find parking lot staff when the owner is not familiar with the parking lot. How to reduce the labor cost of the parking lot while protecting the interests of the vehicle owners and strengthening the communication between the parking lot staff and the vehicle owners? Therefore, the following problems exist in parking lots at this stage:

[0004] 1. The parking lot will be strictly managed, and human intervention is required on site in the case of unlicensed vehicles;

[0005] 2. Subsequent payment for leaving the venue due to following a vehicle, power outage on site, system failure, etc. is not allowed. Summary of the invention

[0006] The purpose of this application is to provide a remote customer service parking lot access control method, which can integrate a series of functions specifically for customer service personnel according to parking needs, and be used by dedicated customer service personnel to assist in solving on-site problems.

[0007] Another object of the present application is to provide a remote customer service parking lot access control system, which can run a remote customer service parking lot access control method.

[0008] The embodiment of the present application is implemented as follows:

[0009] On the first aspect, an embodiment of the present application provides a remote customer service parking lot entry and exit control method, which includes when a vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service re-records the entry record, and at this time the system triggers recalculation of the fee, completes normal payment and facilitates subsequent reconciliation. The owner of the unlicensed vehicle scans the parking lot's on-site QR code, and the cloud device reads the user ID obtained by the owner's scan; the user ID is converted into a virtual license plate, and an entry record is made for the subsequent logical implementation of the fee calculation; after the fee is calculated, the system automatically performs a fee anomaly detection. If there is an abnormal situation in the fee, negotiate with the owner and directly reduce the parking fee in the cloud. If there is no abnormal situation in the fee, the fee is settled normally.

[0010] In some embodiments of the present application, when the vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service will re-record the entry record. At this time, the system triggers recalculation to complete normal payment and facilitate subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner's scan code, including: When the cloud device detects the owner's information interaction request to scan the code, an information interaction interface is displayed on the user side for input of event information.

[0011] In some embodiments of the present application, the above also includes: obtaining event information input by the car owner in the information interaction interface, and dispatching the client end according to the keywords of the event information.

[0012] In some embodiments of the present application, the above-mentioned conversion of the user ID into a virtual license plate and the entry record are used for the subsequent logical implementation of the fee calculation, including: using the user ID and recording the characteristic information of the vehicle corresponding to the user ID, and recording the vehicle characteristic information for the subsequent logical implementation of the fee calculation.

[0013] In some embodiments of the present application, the above also includes: the characteristic information of the vehicle includes the vehicle model information, vehicle color information, and vehicle brand information entered by the owner through the client.

[0014] In some embodiments of the present application, after the fees are calculated as mentioned above, the system automatically performs fee anomaly detection. If there are any abnormal circumstances in the fees, the system negotiates with the car owner and directly reduces the parking fees in the cloud. If there are no abnormal circumstances in the fees, the normal settlement of the fees includes: receiving an abnormal situation processing request, and the abnormal situation processing request is sent by the cloud system running in the target parking lot.

[0015] In some embodiments of the present application, the above also includes: the client terminal receives a request message sent by the cloud device, the request message is used to request the establishment of a three-party communication between the client terminal, the user terminal and the parking lot property terminal, and handles the abnormal situation after the communication is established.

[0016] In the second aspect, the embodiment of the present application provides a remote customer service parking lot access control system, which includes a reading module for when a vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service records the entry record, at which time the system triggers recalculation, completes normal payment and facilitates subsequent reconciliation, and the owner of the unlicensed vehicle scans the parking lot site QR code, and the cloud device reads the user ID obtained by the owner by scanning the code;

[0017] The virtual license plate module is used to convert the user ID into a virtual license plate, record the entry, and implement the subsequent logic of fee calculation;

[0018] The anomaly detection module is used to automatically detect fee anomalies after the fee is calculated. If there are any abnormal circumstances in the fees, the system will negotiate with the car owner and reduce the parking fee directly in the cloud. If there are no abnormal circumstances in the fees, the fees will be settled normally.

[0019] In some embodiments of the present application, the above includes: at least one memory for storing computer instructions; at least one processor communicating with the above memory, wherein when the above at least one processor executes the above computer instructions, the above at least one processor causes the above system to execute: a reading module, a virtual license plate module and an abnormality detection module.

[0020] In a third aspect, an embodiment of the present application provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements a method such as any one of the methods for remote customer service parking lot access control.

[0021] Compared with the prior art, the embodiments of the present application have at least the following advantages or beneficial effects:

[0022] The license plate can be input through the cloud, and the entry record can be supplemented after the entry time is selected for subsequent reconciliation. It can also support unlicensed vehicles. The operation method for unlicensed vehicles is that the owner scans the QR code on site, and the cloud device can read the user ID obtained by the owner's scan, and then convert the user ID into a virtual license plate to record the entry and implement the subsequent logic of fee calculation. After calculating the fee, if the fee is abnormal, you can also negotiate with the owner to reduce the parking fee directly in the cloud. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0024] Figure 1A schematic diagram of the steps of a remote customer service parking lot access control method provided in an embodiment of the present application;

[0025] Figure 2 A schematic diagram of detailed steps of a remote customer service parking lot access control method provided in an embodiment of the present application;

[0026] Figure 3 A schematic diagram of a remote customer service parking lot access control system module provided in an embodiment of the present application;

[0027] Figure 4 An electronic device is provided in an embodiment of the present application.

[0028] Icon: 10 - reading module; 20 - virtual license plate module; 30 - abnormality detection module; 101 - memory; 102 - processor; 103 - communication interface. DETAILED DESCRIPTION

[0029] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, rather than all the embodiments. The components of the embodiments of the present application described and shown in the drawings here can be arranged and designed in various different configurations.

[0030] Therefore, the following detailed description of the embodiments of the present application provided in the accompanying drawings is not intended to limit the scope of the present application for which protection is sought, but merely represents selected embodiments of the present application. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in the field without creative work are within the scope of protection of the present application.

[0031] It should be noted that similar reference numerals and letters denote similar items in the following drawings, and therefore, once an item is defined in one drawing, further definition and explanation thereof is not required in subsequent drawings.

[0032] It should be noted that the term "comprises" or any other variation thereof is intended to cover non-exclusive inclusion, so that a process, method, article, or device that includes a series of elements includes not only those elements, but also includes other elements that are not explicitly listed, or also includes elements inherent to such process, method, article, or device. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the presence of other identical elements in the process, method, article, or device that includes the element.

[0033] In conjunction with the accompanying drawings, some embodiments of the present application are described in detail below. In the absence of conflict, the following embodiments and features in the embodiments can be combined with each other.

[0034] Example 1

[0035] See also Figure 1 , Figure 1 A schematic diagram of a remote customer service parking lot access control method provided in an embodiment of the present application is as follows:

[0036] Step S100, when the vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service will make up the entry record. At this time, the system triggers recalculation to complete normal payment and facilitate subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner's scan;

[0037] In some embodiments, when a vehicle encounters a problem and has no entry record, resulting in an inability to exit and settle, such as following a vehicle, or the device is disconnected from the network / power supply when entering the parking lot, etc., the system will manually select the entry time based on the license plate number information captured by the camera, and make up the entry record. When there is no captured information, the license plate is entered through the client and uploaded to the customer service system for customer service operation. At this time, the system will trigger recalculation, and normal payment can be completed and subsequent reconciliation can be facilitated. The parking management platform receives the license plate number sent by the client, and then queries whether the corresponding vehicle has completed payment based on the license plate number, and then sends the corresponding instructions to the parking lot server based on the payment status of the vehicle. The parking lot server is used to receive a scan code instruction sent by a user terminal based on the graphic code at the parking lot exit channel, determine the license plate number of the exiting vehicle based on the scan code instruction, and then send the license plate number to the parking management platform; it is also used to receive an operation instruction sent by the parking management platform, and perform corresponding operations according to the operation instruction.

[0038] Step S110, converting the user ID into a virtual license plate to record the entry, which is used for the subsequent logic implementation of charging;

[0039] In some embodiments, the virtual license plate number may be identification information randomly generated by the system, which may be a preset number, and the number with the earliest transmission order is selected from the currently unissued numbers in the issuance order as the virtual license plate, which may be displayed on the display screen of the gate for the user to record; or the virtual license plate may be printed and issued to the user by the parking lot manager. It is understandable that the virtual license plate may also be a randomly generated QR code, a photo of the vehicle, or a string of information entered by the user.

[0040] Failure to obtain license plate information includes missing license plate information, inability to identify license plate number, and vehicle without license plate. It is understandable that in order to improve the accuracy of license plate information recognition, license plate information may be missing when the license plate number is damaged. When license plate information is detected to be missing, a license plate information correction interface including the identified license plate information and the photographed photo is displayed for the user to correct the identified license plate information; when the license plate information supplemented based on the license plate information correction interface is received, the supplemented license plate information is used as the license plate information of the vehicle; when a cancel instruction triggered based on the license plate information correction interface is received, it is determined that the acquisition of license plate information has failed.

[0041] Step S120, after calculating the fee, the system automatically performs a fee anomaly detection. If the fee is abnormal, the system negotiates with the car owner and directly reduces the parking fee in the cloud. If the fee is not abnormal, the fee is settled normally.

[0042] In some embodiments, if there is an abnormal situation in the fee, such as exceeding the set warning fee threshold, such as 150 yuan, 100 yuan, or 50 yuan, a warning will be highlighted. The sending of the abnormal situation handling request is completed by the cloud system running in the target parking lot, and the cloud system includes cloud software and cloud devices. The staff can also set the sending conditions of the abnormal situation handling request on the cloud software. For example, when the pressure sensor installed at the gate senses that the pressure exists for more than a certain period of time, the sending process of the abnormal situation handling request is triggered, or when the gate equipment cannot be reset for too long, the sending process of the abnormal situation handling request is triggered. The specific conditions can be determined according to the actual situation and are not limited here.

[0043] The abnormal situation handling request is sent to the client for processing. It is understandable that the abnormal situation handling request should include the location information of the abnormal situation, that is, the information of the target parking lot, for subsequent processing.

[0044] Example 2

[0045] See also Figure 2 , Figure 2 A detailed schematic diagram of a remote customer service parking lot access control method provided in an embodiment of the present application is as follows:

[0046] Step S200, when the cloud device detects the information interaction request of the car owner scanning the code, an information interaction interface is displayed on the user side for inputting event information.

[0047] Step S210, obtaining the event information input by the car owner in the information interaction interface, and assigning the client end according to the keywords of the event information.

[0048] Step S220, using the user ID and recording the characteristic information of the vehicle corresponding to the user ID, and recording the vehicle characteristic information for subsequent logic implementation of charging.

[0049] Step S230, the characteristic information of the vehicle includes the vehicle model information, vehicle color information, and vehicle brand information entered by the vehicle owner through the client.

[0050] Step S240, receiving an abnormal situation processing request, the abnormal situation processing request is sent by the cloud system running in the target parking lot.

[0051] Step S250, the client receives a request message sent by the cloud device, where the request message is used to request the establishment of a three-party communication between the client, the user, and the parking lot property, and handles the abnormal situation after the communication is established.

[0052] In some embodiments, any end of a three-party call can initiate a call termination request to the cloud after the communication with the other two ends is completed. The cloud removes the requesting party from the three-party call according to the request of the requesting party. For example: after the target parking lot property end refunds the target user's account with the extra money deducted when entering and exiting the parking lot, the target parking lot property end can initiate a call termination request. After receiving the call termination request sent by the target parking lot property end, the cloud removes the target parking lot property end from the three-party call. At this time, only the operation and maintenance platform customer service end and the user end are still in the three-party call platform, and continue to communicate other issues through the three-party call platform.

[0053] The cloud removes the three-party call based on the call termination request initiated by any party after the work is completed, which is beneficial to improving the work efficiency of the operation and maintenance platform customer service and parking lot property personnel, and also reduces the call congestion of other users requesting to access the call with the operation and maintenance platform customer service or parking lot property personnel, thereby improving the work efficiency of the entire system.

[0054] Example 3

[0055] See also Figure 3 , Figure 3 A schematic diagram of a remote customer service parking lot access control system module provided in an embodiment of the present application is as follows:

[0056] The reading module 10 is used when the vehicle encounters a problem and has no entry record, resulting in the inability to settle the vehicle. The customer service records the entry record. At this time, the system triggers the recalculation of the fee to complete the normal payment and facilitate the subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner by scanning the code;

[0057] The virtual license plate module 20 is used to convert the user ID into a virtual license plate, record the entry, and implement the subsequent logic of charging;

[0058] The abnormality detection module 30 is used for the system to automatically perform abnormality detection on the fees after the fees are calculated. If there are abnormal circumstances in the fees, the system will negotiate with the car owner and directly reduce the parking fees in the cloud. If there are no abnormal circumstances in the fees, the fees will be settled normally.

[0059] like Figure 4 As shown, an embodiment of the present application provides an electronic device, which includes a memory 101 for storing one or more programs and a processor 102. When the one or more programs are executed by the processor 102, any method in the first aspect described above is implemented.

[0060] The memory 101, the processor 102 and the communication interface 103 are directly or indirectly electrically connected to each other to achieve data transmission or interaction. For example, these elements can be electrically connected to each other through one or more communication buses or signal lines. The memory 101 can be used to store software programs and modules, and the processor 102 executes various functional applications and data processing by executing the software programs and modules stored in the memory 101. The communication interface 103 can be used to communicate signaling or data with other node devices.

[0061] Among them, the memory 101 can be, but is not limited to, a random access memory 101 (Random Access Memory, RAM), a read only memory 101 (Read Only Memory, ROM), a programmable read-only memory 101 (Programmable Read-Only Memory, PROM), an erasable read-only memory 101 (Erasable Programmable Read-Only Memory, EPROM), an electrically erasable read-only memory 101 (Electric Erasable Programmable Read-Only Memory, EEPROM), etc.

[0062] The processor 102 may be an integrated circuit chip with signal processing capability. The processor 102 may be a general-purpose processor 102, including a central processing unit 102 (CPU), a network processor 102 (NP), etc.; it may also be a digital signal processor 102 (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or other programmable logic devices, discrete gate or transistor logic devices, or discrete hardware components.

[0063] In the embodiments provided in the present application, it should be understood that the disclosed method and system can also be implemented in other ways. The method and system embodiments described above are merely schematic. For example, the flowcharts and block diagrams in the accompanying drawings show the possible architecture, functions and operations of the method and system, method and computer program product according to multiple embodiments of the present application. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of a code, and the module, a program segment or a part of a code contains one or more executable instructions for implementing a specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or the flowchart, and the combination of boxes in the block diagram and / or the flowchart can be implemented with a dedicated hardware-based system that performs a specified function or action, or can be implemented with a combination of dedicated hardware and computer instructions.

[0064] In addition, the functional modules in the various embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.

[0065] On the other hand, an embodiment of the present application provides a computer-readable storage medium on which a computer program is stored, and when the computer program is executed by the processor 102, a method as in any one of the first aspects described above is implemented. If the function is implemented in the form of a software function module and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on such an understanding, the technical solution of the present application is essentially or the part that contributes to the prior art or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: various media that can store program codes, such as a U disk, a mobile hard disk, a read-only memory 101 (ROM, Read-Only Memory), a random access memory 101 (RAM, RandomAccess Memory), a disk or an optical disk.

[0066] In summary, the remote customer service parking lot access control method and system provided by the embodiment of the present application can input the license plate through the cloud, select the entry time and then record the entry record, which is convenient for subsequent reconciliation. It can also support unlicensed vehicles. The operation mode of unlicensed vehicles is that the owner scans the on-site QR code, and the cloud device can read the user ID obtained by the owner scanning the code, and then convert the user ID into a virtual license plate, record the entry, and implement the subsequent logic of fee calculation. After calculating the fee, if the fee is abnormal, you can also negotiate with the owner to directly reduce the parking fee in the cloud.

[0067] The above are only preferred embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

[0068] It will be apparent to those skilled in the art that the present application is not limited to the details of the exemplary embodiments described above, and that the present application can be implemented in other specific forms without departing from the spirit or essential features of the present application. Therefore, the embodiments should be considered exemplary and non-limiting in all respects, and the scope of the present application is defined by the appended claims rather than the above description, and it is intended that all changes falling within the meaning and scope of the equivalent elements of the claims be included in the present application. Any reference numeral in a claim should not be considered as limiting the claim to which it relates.

Claims

1. A remote customer service parking lot access control method, characterized in that: include: When a vehicle encounters a problem and has no entry record, resulting in the inability to settle the vehicle at the exit, the customer service staff will make up the entry record. At this time, the system will trigger a recalculation to complete the normal payment and facilitate subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner's scan; By converting the user ID into a virtual license plate, the entry record is recorded for the subsequent logic implementation of fee calculation; After calculating the fee, the system automatically detects the fee anomaly. If the fee is abnormal, the system negotiates with the car owner and directly reduces the parking fee in the cloud. If the fee is not abnormal, the fee is settled normally. This includes: receiving an abnormal situation processing request, which is sent by the cloud system running in the target parking lot; and also includes: the client receives a request message sent by the cloud device, which is used to request the establishment of a three-party communication between the client, the user and the parking lot property, and handles the abnormal situation after the communication is established; When a vehicle encounters a problem and has no entry record, resulting in the inability to exit and settle, the customer service will make up the entry record. At this time, the system triggers recalculation to complete normal payment and facilitate subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner's scan code, including: When the cloud device detects the information interaction request from the car owner scanning the code, the information interaction interface is displayed on the user side for inputting event information; Also includes: Obtain the event information entered by the car owner in the information interaction interface, and assign the client end according to the keywords of the event information; The subsequent logic implementation of converting the user ID into a virtual license plate and recording the entry for charging includes: The user ID is used to record the characteristic information of the vehicle corresponding to the user ID, and the vehicle characteristic information is recorded for the subsequent logical implementation of charging.

2. A remote customer service parking lot access control method as claimed in claim 1, characterized in that: Also includes: The characteristic information of the vehicle includes the vehicle model information, vehicle color information, and vehicle brand information entered by the owner through the client.

3. A remote customer service parking lot access control system, characterized in that: include: The reading module is used when the vehicle encounters a problem and has no entry record, resulting in the inability to settle the vehicle. The customer service records the entry record. At this time, the system triggers the recalculation of fees to complete the normal payment and facilitate the subsequent reconciliation. The owner of the unlicensed vehicle scans the QR code on the parking lot, and the cloud device reads the user ID obtained by the owner scanning the code, including: when the cloud device detects the owner's information interaction request for scanning the code, the information interaction interface is displayed on the user side for inputting event information; it also includes: obtaining the event information entered by the owner on the information interaction interface, and dispatching the customer side according to the keywords of the event information; The virtual license plate module is used to convert the user ID into a virtual license plate, record the entry, and implement the subsequent logic of charging, including recording the characteristic information of the vehicle corresponding to the user ID through the user ID, and recording the vehicle characteristic information for the subsequent logic of charging; The anomaly detection module is used for the system to automatically perform fee anomaly detection after the fee is calculated. If there is an abnormal situation in the fee, the system will negotiate with the car owner and directly reduce the parking fee in the cloud. If there is no abnormal situation in the fee, the fee will be settled normally. It includes: receiving an abnormal situation processing request, which is sent by the cloud system running in the target parking lot; it also includes: the client end receives the request message sent by the cloud device, the request message is used to request the establishment of a three-party communication between the client end, the user end and the parking lot property end, and the abnormal situation is handled after the communication is established.

4. A remote customer service parking lot access control system as claimed in claim 3, characterized in that: include: at least one memory for storing computer instructions; At least one processor in communication with the memory, wherein when the at least one processor executes the computer instructions, the at least one processor causes the system to execute: a reading module, a virtual license plate module, and an anomaly detection module.

5. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the method according to any one of claims 1 to 2 is implemented.

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