Web-based business record synchronization method, device and storage medium

Abstract

The present application provides a web-based business record synchronization method, device and storage medium, the method comprising: when it is detected that the target business account of the target user is in a logged-in state, detecting the state of the target social account associated with the target business account, wherein the target business account is the business account of the target user in the target business system; when the target social account is in a web-based logged-in state, extracting the business social records of the target user on the social webpage corresponding to the target social account; synchronizing the business social records to the target business system. This solution can enrich the business records in the business system, making the business records in the business system more complete, which is conducive to better business development.

Description

Technical Field

[0001] The present application relates to the field of data synchronization, and in particular to a method, device, equipment and storage medium for synchronizing business records based on a web page. Background Art

[0002] With the rapid development of computer technology, people have transferred offline businesses to the Internet, which has led to the rise of online businesses. In order to ensure the normal development of online businesses, many companies will use business systems to manage their businesses. The business staff of the company can manage the customers and orders corresponding to the business through the business system, and the managers of the company can also determine the overall development of the business based on the business system.

[0003] In some business scenarios, in addition to using the business system to conduct business, salespeople also communicate with customers through some social systems outside the business system to promote business. Since the data between the business system and the social system is not interoperable, the business recorded in the business system is incomplete, which is not conducive to the company's managers understanding the overall business development. Summary of the invention

[0004] The present application provides a web-based business record synchronization method, device, equipment and storage medium to solve the technical problem of incomplete business records caused by the lack of data intercommunication between the business system and the social system.

[0005] In a first aspect, a web page-based business record synchronization method is provided, comprising:

[0006] In the case where it is detected that the target service account of the target user is in a logged-in state, detecting the state of a target social account associated with the target service account, wherein the target service account is a service account of the target user in a target service system;

[0007] When the target social account is in a webpage login state, extracting the business social records of the target user on the social webpage corresponding to the target social account;

[0008] The business social record is synchronized to the target business system.

[0009] In this technical solution, when it is detected that the business account of the user is in a logged-in state, by detecting the status of the social account related to the business account of the user, and when the social account related to the business account of the user is in a web page logged-in state, the business social records of the user on the social web page of the social system are extracted, and the business social records are synchronized to the business system, which can enrich the business records in the business system, making the business records in the business system more complete, and facilitating better business development.

[0010] In combination with the first aspect, in a possible implementation, the detecting the state of the target social account associated with the target business account includes: detecting the target web page opened by the target user; when the target web page is a login web page of a first social system, obtaining the social account entered by the target user on the login web page of the first social system, and monitoring the response of the first social system, wherein the first social system is any social system; when a first response sent by the first social system is monitored, determining the social account entered by the target user on the login web page of the first social system as the target social account, and determining that the target social account is in a web page login state, and the first response is used to indicate that the login to the first social system is successful. By detecting the web page opened by the user and monitoring the user's input and the response of the social system, it is possible to accurately determine whether the user has logged in to the social system, thereby better completing the association between the social account and the business account.

[0011] In combination with the first aspect, in a possible implementation, the target business system includes an associated account database, the associated account database is used to store the corresponding relationship between the business account in the target business system and the social account in the social system; the detecting the state of the target social account associated with the target business account includes: querying the associated account database, and taking the social account corresponding to the target business account in the associated account database as the target social account; in the case where it is detected that the login webpage of the second social system to which the target social account belongs is opened, if it is obtained that the target user enters the target social account on the login webpage of the second social system, and a second response sent by the second social system is received, it is determined that the target social account is in the webpage login state, and the second response is used to indicate that the login to the second social system is successful. By using the associated account database to store business accounts and social accounts, and detecting the situation of the user opening the webpage, it is possible to accurately judge whether the user has logged in to the social system.

[0012] In conjunction with the first aspect, in a possible implementation, extracting the business social records of the target user on the social webpage corresponding to the target social account includes: parsing the social webpage to obtain the social conversation text in the social webpage; extracting business content from the social conversation text to obtain the business social records on the social webpage corresponding to the target social account. By parsing the social webpage logged in by the user and extracting content, more accurate business records of the user on the social system can be extracted.

[0013] In conjunction with the first aspect, in a possible implementation, extracting content from the social conversation text to obtain business social records on the social webpage corresponding to the target social account includes: extracting business content from the social conversation text by keyword matching or intent recognition to obtain business social records on the social webpage corresponding to the target social account. By keyword matching or intent recognition, accurate extraction of the user's business records on the social system can be achieved.

[0014] In conjunction with the first aspect, in a possible implementation, after synchronizing the business social record to the target business system, the process further includes: identifying a business topic for the business social record to obtain a target business topic to which the business social record belongs; and generating a business execution policy corresponding to the target business topic in the target business system. By identifying a business topic for the user's business record on the social system and generating a business execution policy for the business topic to which the business record belongs, it can help to better carry out the business.

[0015] In conjunction with the first aspect, in a possible implementation, after generating the service execution policy corresponding to the target service subject in the target service system, the method further includes: pushing the service execution policy corresponding to the target service subject to the target user. By pushing the service execution policy to the user, the service can be carried out quickly.

[0016] In a second aspect, a web-based business record synchronization device is provided, comprising:

[0017] a status detection module, configured to detect the status of a target social account associated with the target business account when detecting that the target business account of the target user is in a logged-in state, wherein the target business account is a business account of the target user in a target business system;

[0018] A record extraction module, configured to extract the business social records of the target user on the social webpage corresponding to the target social account when the target social account is in a webpage login state;

[0019] A synchronization module is used to synchronize the business social record to the target business system.

[0020] In a third aspect, a computer device is provided, comprising a memory and one or more processors, wherein the one or more processors are used to execute one or more computer programs stored in the memory, and when the one or more processors execute the one or more computer programs, the computer device implements the web-based business record synchronization method of the first aspect.

[0021] In a fourth aspect, a computer-readable storage medium is provided, wherein the computer-readable storage medium stores a computer program, wherein the computer program includes program instructions, and when the program instructions are executed by a processor, the processor executes the web-based business record synchronization method of the first aspect.

[0022] This application can achieve the following technical effects: synchronizing business social records into the business system can enrich the business records in the business system, making the business records in the business system more complete, which is conducive to better business development. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Figure 1 A flowchart of a web-based business record synchronization method provided in an embodiment of the present application;

[0024] Figure 2 It is a structural diagram of a web-based business record synchronization device provided in an embodiment of the present application;

[0025] Figure 3 It is a structural diagram of a computer device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0026] The technical solutions in the embodiments of the present application will be described below in conjunction with the drawings in the embodiments of the present application.

[0027] The technical solution of the present application can be applied to computer devices installed with one or more browsers, wherein the browser can be any browser with web browsing function and supports access to business systems, social systems and other functional systems, including but not limited to Google Chrome, Firefox, etc. The computer device can be any electronic device that can interact with business systems, social systems, etc. to achieve network interconnection, such as mobile phones, laptops, tablets, etc. Among them, the business system refers to a customer relationship management (CRM) system developed for business development that integrates functions such as customer acquisition, marketing, communication, and signing orders. Exemplarily, the business system can be the OKKI CRM system. The social system refers to a network system used to achieve communication between two or more users, such as Facebook, WhatsApp, etc.

[0028] Since the business system and the social system usually belong to different developers, the data between the business system and the social system are not interoperable, and the business records in the social system often cannot be directly synchronized to the business system, which leads to certain omissions in the business records in the business system, which is not conducive to the development of the business. In view of this, the present application proposes a web-based business synchronization method, which synchronizes the business records in the social system to the business system based on the user's web browsing history in the browser, thereby enriching the business records in the business system and promoting the development of the business. In a specific implementation scenario, the technical solution of the present application can be implemented based on browser plug-in technology, wherein a browser plug-in developed based on browser plug-in technology can trigger a computer device to execute the web-based business synchronization method involved in the technical solution of the present application.

[0029] The technical solution of this application is described in detail below.

[0030] See also Figure 1 , Figure 1 A schematic diagram of a process flow of a web-based business record synchronization method provided in an embodiment of the present application, which can be applied to computer devices such as Figure 1 As shown, the method comprises the following steps:

[0031] S101 , when it is detected that a target service account of a target user is in a logged-in state, detecting the state of a target social account associated with the target service account.

[0032] Here, the target user refers to any user who conducts business. The target business account refers to a business account in the target business system, which is used to identify the target user in the target business system. The target business system may refer to a business system that integrates multiple functions, such as the CRM system introduced above. Specifically, the target business account may be an account registered by a user or enterprise user in the target business system; the target business account may also be an account assigned to a user by the target business system based on user needs.

[0033] The target business account is in a logged-in state, which means that the target business system has successfully verified the target business account, and the target user can use the target business system through the target business account; the target business system has successfully verified the target business account, which specifically means that the server corresponding to the target business system has successfully verified the target business account. In a specific implementation, the business account entered by the target user on the account login interface corresponding to the target business system and the first password corresponding to the business account can be obtained, and a first login request is sent to the server corresponding to the target business system based on the obtained business account and the first password. When a successful verification response is received from the server corresponding to the target business system based on the first login request, it is determined that the target business account of the target user is in a logged-in state.

[0034] A social account refers to an account in a social system. The target social account associated with the target business account may refer to the social account logged in by the user after logging into the target business; or may refer to a social account pre-stored in the target business system and corresponding to the target business account, wherein the target business system may include an associated account database, which is used to store the correspondence between the business account in the target business system and the social account in the social system, and the social account corresponding to the target business account may be queried by querying the account database.

[0035] S102: When the target social account is in a web page login state, extract the target user's business social records on the social web page corresponding to the target social account.

[0036] Here, the target social account is in a web page login state, which means that the target social account is logged in through a web page and the login is successful.

[0037] In a first feasible implementation, the status of the target social account may be detected through the following steps A1-A3.

[0038] A1. Detect the target web page opened by the target user.

[0039] The target webpage opened by the target user can be detected by detecting the uniform resource locator (URL) accessed by the target user in the browser. For example, when it is detected that the URL entered by the user in the browser is: http: / / www.baidu.com, it can be determined that the target webpage opened by the target user is the homepage of the Baidu website.

[0040] A2. When the target webpage opened by the target user is a login webpage of the first social system, obtain the social account number entered by the target user on the login webpage of the first social system, and monitor the response of the first social system.

[0041] Here, the first social system may be any social system, including but not limited to QQ, WeChat, Facebook, etc. The login webpage of the first social system refers to a webpage where a user can log in to use functions provided by the first social system.

[0042] Specifically, URLs corresponding to login web pages of various social systems (hereinafter referred to as first URLs) may be pre-stored, and the URL entered by the detected target user in the browser may be compared with the first URL. If the URL entered by the target user in the browser is the same as any of the pre-stored first URLs, it is determined that the target web page opened by the target user is the login web page of the first social system.

[0043] Here, the response of the first social system refers to a response sent by a server corresponding to the first social system according to the second login request after receiving the second login request initiated based on the social account input by the target user on the login webpage of the first social system.

[0044] Specifically, after obtaining the social account number and the second password corresponding to the social account number input by the target user on the login webpage of the first social system, a second login request is sent to the server corresponding to the first social system based on the social account number and the second password. The server corresponding to the first social system verifies the social account number and the second password. If the verification is passed, a first response is issued to indicate that the login to the first social system is successful; if the verification is not passed, a third response is issued to indicate that the login to the first social system fails. After receiving the response of the first social system, the URL corresponding to the response of the first social system can be detected to determine whether the response of the first social system is the first response or the third response.

[0045] A3. When a first response sent by the first social system is monitored, the social account input by the target user on the login webpage of the first social system is determined as the target social account, and the target social account is determined to be in a webpage login state.

[0046] By detecting the web pages opened by the user and monitoring the user's input and the response of the social system, it is possible to accurately determine whether the user is logged into the social system, thereby better completing the association between the social account and the business account.

[0047] In a second feasible implementation manner, the status of the target social account associated with the target business account may also be detected through the following steps B1-B2.

[0048] B1. Query the associated account database in the target business system, and use the social account corresponding to the target business account in the associated account database in the target business system as the target social account.

[0049] Among them, the associated account database in the target business system can be queried by traversal to find the social account corresponding to the target business account.

[0050] B2. When it is detected that the login webpage of the second social system to which the target social account belongs is opened, if the target user enters the target social account on the login webpage of the second social system and a second response sent by the second social system is received, it is determined that the target social account is in a web page login state.

[0051] Here, the second response is used to indicate that the login to the second social system is successful. For the specific implementation of detecting whether the login webpage of the second social system is opened, and determining whether the response sent by the second social system is the second response, reference may be made to the method of detecting whether the login webpage of the first social system is opened and whether the response of the first social system is the first response in the aforementioned step A2, which will not be repeated here.

[0052] By using the associated account database to store business accounts and social accounts and detecting the situation of users opening web pages, it is possible to accurately determine whether the user is logged in to the social system.

[0053] It should be noted that the two implementation methods for detecting the status of the target social account described above can be implemented in parallel, that is, the two implementation methods can be executed at the same time, or the first implementation method can be executed first, and then the second implementation method, or the second implementation method can be executed first, and then the first implementation method. Optionally, after determining the target social account through the first implementation method, the target social account can be saved in the account database of the target business system; optionally, the source of the social account in the account data can also be pre-entered by the user on the target business system.

[0054] In an embodiment of the present application, the business social records of the target user on the social webpage corresponding to the target social account refer to: the communication records (commonly known as chat records) between the target user and other social users (referring to other users other than the target user in the social system corresponding to the target social account) on the social webpage corresponding to the target social account; further, the business social records of the target user on the social webpage corresponding to the target social account may refer to specific communication records associated with business content in the above-mentioned communication records.

[0055] Among them, when the business social record is the above-mentioned communication record, the social webpage corresponding to the target social account can be directly parsed to obtain the social conversation text in the social webpage corresponding to the target social account, and the social conversation text in the social webpage corresponding to the target social account can be used as the business social record on the social webpage corresponding to the target social account.

[0056] Specifically, the social webpage corresponding to the target social account may be parsed by regular matching to obtain the social conversation text in the social webpage corresponding to the target social account.

[0057] In the case where the business social record is a specific communication record, the business social record of the target user on the social webpage corresponding to the target social account can be extracted through the following steps C1-C2.

[0058] C1. Parse the social webpage corresponding to the target social account to obtain the social conversation text in the social webpage corresponding to the target social account.

[0059] A2. Extracting business content from the social conversation text in the social webpage corresponding to the target social account to obtain the business social record on the social webpage corresponding to the target social account.

[0060] Specifically, the business content can be extracted from the social conversation text in the social webpage corresponding to the target social account by keyword matching or intent recognition to obtain the business social record on the social webpage corresponding to the target social account.

[0061] For example, it is possible to identify whether there are preset keywords in each group of social conversation texts in the social webpage corresponding to the target social account. The preset keywords can be set to words related to business content such as orders and bills. If the preset keywords exist in the first group of social conversation texts, the first group of social conversation texts is determined to be a business social record on the social webpage corresponding to the target social account. For another example, a natural language processing (NLP) model for conversation intention recognition can be pre-trained, and each group of social conversation texts in the social webpage corresponding to the target social account can be identified through the NLP model, and the second group of social texts with business purposes are determined as business social records on the social webpage corresponding to the target social account. Among them, a group of social conversation texts can refer to the social conversation texts between the target user and another social user, or it can refer to the social conversation texts obtained by dividing the social conversation texts between the target user and another social user in chronological order, that is, the social conversation texts corresponding to a period of time in the social conversation texts between the target user and another social user are called a group of social conversation texts.

[0062] By parsing and extracting the content of the social web pages logged in by the user, the user's business records on the social system can be accurately extracted.

[0063] S103, synchronizing the business social records to the target business system.

[0064] Specifically, the business social record may be sent to a server corresponding to the target business system, thereby synchronizing the business social record of the target user to the target business system.

[0065] In the above technical solution, when it is detected that the business account of the user is in a logged-in state, by detecting the status of the social account related to the business account of the user, and when the social account related to the business account of the user is in a web page logged-in state, the business social records of the user on the social web page of the social system are extracted, and the business social records are synchronized to the business system, which can enrich the business records in the business system, making the business records in the business system more complete, which is conducive to better business development.

[0066] Optionally, in some possible situations, after synchronizing the business social records to the target business system, business subject identification can be performed on the business social records to obtain the target business subject to which the business social records belong; and a business execution policy corresponding to the target business subject is generated in the target business system.

[0067] Here, identifying the business theme of the business social records on the social webpage corresponding to the target social account means classifying the business social records on the social webpage corresponding to the target social account in terms of business, thereby classifying the business social records into different business themes, wherein the classification can be performed according to business stage, business attribute and / or business volume, etc.

[0068] Taking the classification by business stage as an example, assuming that the business stage is divided into negotiation stage, order stage, etc., the business stage that the business social record is currently in can be determined based on the content of the business social record, and the business social record can be divided into the corresponding business stage. For example, by identifying the business social record, it is found that the business social record only contains the identity information and contact information of other social users corresponding to the social business record, and the business social record is determined to belong to the lead creation stage; for another example, by identifying the business social record, it is found that the social business record contains not only the identity information and contact information of other social users corresponding to the social business record, but also order-related information, and the social record is determined to belong to the order stage.

[0069] Specifically, a business execution strategy may be set for each business theme in advance, and after obtaining a target business theme, the business execution strategy corresponding to the target business theme is determined.

[0070] By identifying the business topics of users' business records on the social system and generating business execution strategies for the business topics to which the business records belong, it can help to better carry out the business.

[0071] Optionally, in some possible situations, after the service execution policy corresponding to the target service subject is generated, the service execution policy corresponding to the target service subject may also be pushed to the target user.

[0072] Specifically, the business execution strategy corresponding to the target business theme can be pushed to the target user through email push, SMS push, social prompt push, etc.

[0073] By pushing business execution strategies to users, business can be carried out quickly.

[0074] The method of the present application is introduced above. In order to better implement the method of the present application, the device of the present application is introduced next.

[0075] See also Figure 2 , Figure 2 Schematic diagram of a web-based business record synchronization device provided in an embodiment of the present application. Figure 2 As shown, the web-based business record synchronization device 20 includes:

[0076] A status detection module 201 is used to detect the status of a target social account associated with the target business account when it is detected that the target business account of the target user is in a logged-in state, wherein the target business account is a business account of the target user in a target business system;

[0077] A record extraction module 202 is used to extract the business social records of the target user on the social webpage corresponding to the target social account when the target social account is in a webpage login state;

[0078] The synchronization module 203 is used to synchronize the business social record to the target business system.

[0079] In a possible design, the above-mentioned state detection module 201 is specifically used to detect the target web page opened by the target user; when the target web page is a login web page of a first social system, obtain the social account entered by the target user on the login web page of the first social system, and monitor the response of the first social system, wherein the first social system is any social system; when a first response sent by the first social system is monitored, determine the social account entered by the target user on the login web page of the first social system as the target social account, and determine that the target social account is in a web page login state, and the first response is used to indicate that the login to the first social system is successful.

[0080] In one possible design, the target business system includes an associated account database, which is used to store the correspondence between the business accounts in the target business system and the social accounts in the social system; the above-mentioned state detection module 201 is specifically used to: query the associated account database, and use the social account corresponding to the target business account in the associated account database as the target social account; when it is detected that the login webpage of the second social system to which the target social account belongs is opened, if it is obtained that the target user enters the target social account on the login webpage of the second social system and receives a second response sent by the second social system, it is determined that the target social account is in the web page login state, and the second response is used to indicate that the login to the second social system is successful.

[0081] In one possible design, the record extraction module 202 is specifically used to: parse the social web page to obtain the social conversation text in the social web page; extract business content from the social conversation text to obtain the business social record on the social web page corresponding to the target social account.

[0082] In one possible design, the record extraction module 202 is specifically used to: extract content from the social conversation text to obtain business social records on the social webpage corresponding to the target social account, including: extracting business content from the social conversation text through keyword matching or intent recognition to obtain business social records on the social webpage corresponding to the target social account.

[0083] In a possible design, the web-based business record synchronization device 20 further includes a business policy module 204, which is used to identify the business topic of the business social record to obtain the target business topic to which the business social record belongs; and generate a business execution policy corresponding to the target business topic in the target business system.

[0084] In a possible design, the business policy module 204 is further used to push the business execution policy corresponding to the target business theme to the target user.

[0085] It should be noted that Figure 2 For details not mentioned in the corresponding embodiments, please refer to the aforementioned Figure 1 The description of the method embodiment will not be repeated here.

[0086] The above-mentioned device, when detecting that the business account of the user is in a logged-in state, extracts the business social records of the user on the social webpage of the social system by detecting the status of the social account related to the business account of the user, and when the social account related to the business account of the user is in a webpage logged-in state, and synchronizes the business social records to the business system, thereby enriching the business records in the business system, making the business records in the business system more complete, and facilitating better business development.

[0087] See also Figure 3 , Figure 3 3 is a schematic diagram of the structure of a computer device provided in an embodiment of the present application, wherein the computer device 30 includes a processor 301 and a memory 302. The processor 301 is connected to the memory 302, for example, the processor 301 may be connected to the memory 302 via a bus.

[0088] The processor 301 is configured to support the computer device 30 to perform the corresponding functions in the method in the above method embodiment. The processor 301 can be a central processing unit (CPU), a network processor (NP), a hardware chip or any combination thereof. The above hardware chip can be an application specific integrated circuit (ASIC), a programmable logic device (PLD) or a combination thereof. The above PLD can be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a generic array logic (GAL) or any combination thereof.

[0089] The memory 302 is used to store program codes, etc. The memory 302 may include a volatile memory (VM), such as a random access memory (RAM); the memory 402 may also include a non-volatile memory (NVM), such as a read-only memory (ROM), a flash memory, a hard disk drive (HDD) or a solid-state drive (SSD); the memory 302 may also include a combination of the above-mentioned types of memories.

[0090] The processor 301 may call the program code to perform the following operations:

[0091] In the case where it is detected that the target service account of the target user is in a logged-in state, detecting the state of a target social account associated with the target service account, wherein the target service account is a service account of the target user in a target service system;

[0092] When the target social account is in a webpage login state, extracting the business social records of the target user on the social webpage corresponding to the target social account;

[0093] The business social record is synchronized to the target business system.

[0094] An embodiment of the present application further provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, wherein the computer program includes program instructions, and when the program instructions are executed by a computer, the computer executes the method described in the above embodiment.

[0095] A person skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing the relevant hardware through a computer program, and the program can be stored in a computer-readable storage medium, and when the program is executed, it can include the processes of the embodiments of the above-mentioned methods. The storage medium can be a disk, an optical disk, a read-only memory (ROM) or a random access memory (RAM), etc.

[0096] The above disclosure is only the preferred embodiment of the present application, which certainly cannot be used to limit the scope of rights of the present application. Therefore, equivalent changes made according to the claims of the present application are still within the scope covered by the present application.

Claims

1. A web-based business record synchronization method, characterized in that: include: In the case where it is detected that the target service account of the target user is in a logged-in state, detecting the state of a target social account associated with the target service account, wherein the target service account is a service account of the target user in a target service system; When the target social account is in a webpage login state, the target user is parsed on the social webpage corresponding to the target social account to obtain the social conversation text in the social webpage; the business content is extracted from the social conversation text to obtain the business social record on the social webpage corresponding to the target social account; The business social record is synchronized to the target business system.

2. The method according to claim 1, characterized in that The detecting the status of the target social account associated with the target business account includes: Detecting a target web page opened by the target user; In the case where the target webpage is a login webpage of a first social system, obtaining a social account number input by the target user on the login webpage of the first social system, and monitoring a response of the first social system, wherein the first social system is any social system; When a first response sent by the first social system is monitored, the social account entered by the target user on the login webpage of the first social system is determined as the target social account, and it is determined that the target social account is in a webpage login state, and the first response is used to indicate that the login to the first social system is successful.

3. The method according to claim 1, characterized in that: The target business system includes an associated account database, and the associated account database is used to store the corresponding relationship between the business account in the target business system and the social account in the social system; The detecting the status of the target social account associated with the target business account includes: Querying the associated account database, and using the social account corresponding to the target business account in the associated account database as the target social account; When it is detected that the login webpage of the second social system to which the target social account belongs is opened, if it is obtained that the target user enters the target social account on the login webpage of the second social system and a second response sent by the second social system is received, it is determined that the target social account is in a web page login state, and the second response is used to indicate that the login to the second social system is successful.

4. The method according to claim 1, characterized in that: The extracting content from the social conversation text to obtain the business social record on the social webpage corresponding to the target social account includes: Business content is extracted from the social conversation text by keyword matching or intent recognition to obtain business social records on the social webpage corresponding to the target social account.

5. The method according to claim 1, characterized in that After synchronizing the business social record to the target business system, the method further includes: Performing business topic identification on the business social record to obtain a target business topic to which the business social record belongs; A business execution policy corresponding to the target business subject is generated in the target business system.

6. The method according to claim 5, characterized in that After generating the business execution strategy corresponding to the target business subject in the target business system, the method further includes: Push the business execution policy corresponding to the target business theme to the target user.

7. A web-based business record synchronization device, characterized in that: include: a status detection module, configured to detect the status of a target social account associated with the target business account when detecting that the target business account of the target user is in a logged-in state, wherein the target business account is a business account of the target user in a target business system; A record extraction module is used to parse the target user's social webpage corresponding to the target social account to obtain the social conversation text in the social webpage when the target social account is in a webpage login state; extract the business content from the social conversation text to obtain the business social record on the social webpage corresponding to the target social account; A synchronization module is used to synchronize the business social record to the target business system.

8. A computer device, characterized in that: The method comprises a memory and a processor, wherein the processor is used to execute one or more computer programs stored in the memory, and when the processor executes the one or more computer programs, the computer device implements the method according to any one of claims 1 to 6.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, wherein the computer program includes program instructions, and when the program instructions are executed by a processor, the processor is caused to perform the method according to any one of claims 1 to 6.

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