Battery swapping method and system of battery swapping station, electronic device and storage medium

Abstract

The application discloses a battery replacing processing method and system of a battery replacing station, electronic equipment and a storage medium. The method comprises the following steps: obtaining user information corresponding to a driving user of a battery replacing vehicle; receiving resource transfer information corresponding to the user information; and when a resource transfer abnormal event occurs in the process of resource transfer based on the resource transfer information, generating an abnormal signal matched with an abnormal type to which the resource transfer abnormal event belongs. The application can automatically complete functions such as battery replacing settlement, interaction and remote help, and can generate an abnormal signal representing the abnormal type when the resource transfer is abnormal and display the abnormal signal to the driving user, so as to timely inform the current user and ensure the timeliness of abnormal processing, effectively simplify the battery replacing processing flow, improve the battery replacing processing efficiency and improve the user experience. Meanwhile, the operation efficiency of the battery replacing station is effectively improved, and the operation cost is reduced.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of electric vehicle battery swap, and in particular to a battery swap processing method and system of a battery swap station, an electronic device and a storage medium. BACKGROUND

[0002] In the current battery swap operation scenario, a dedicated staff member in the battery swap station handles the battery swap business of the driving user, including settlement of the battery swap order and the like.

[0003] However, the battery swap processing process requires the staff member to perform input of relevant information, query and the like, and the driving user needs to wait and interact with the staff member multiple times, which has the problem of low processing efficiency. SUMMARY

[0004] The present application provides a battery swap processing method and system of a battery swap station, an electronic device and a storage medium to overcome the low efficiency of battery swap processing in the prior art battery swap operation scenario based on manual processing.

[0005] The present application solves the above technical problems by the following technical solutions:

[0006] The present application provides a battery swap processing method of a battery swap station, which comprises:

[0007] obtaining user information corresponding to a driving user of a battery swap vehicle;

[0008] receiving resource transfer information corresponding to the user information;

[0009] In the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal signal matching the abnormal type to which the resource transfer abnormal event belongs is generated.

[0010] In the present application, the user information of the driving user is automatically obtained, the resource transfer information corresponding thereto is received to automatically perform resource transfer, and when the resource transfer is abnormal, an abnormal signal matching the abnormal type to which the resource transfer belongs is generated in time, so that the resource transfer is automatically completed, and when the resource transfer is abnormal, an abnormal signal representing the abnormal type is generated to perform abnormal processing in time, which ensures the timeliness of abnormal processing, effectively simplifies the battery swap processing flow and improves the battery swap processing efficiency.

[0011] Preferably, a station-end resource transfer terminal is provided in the battery swap station, and the method is applied in the station-end resource transfer terminal.

[0012] The obtaining of the user information corresponding to the driving user of the battery swap vehicle comprises:

[0013] acquire a face image or a feature code of a driving user of the battery swap vehicle when the battery swap vehicle arrives at a designated area;

[0014] identify the face image or the feature code to obtain an identification result;

[0015] query the user information corresponding to the identification result.

[0016] In the scheme, the method is executed in a station-end resource transfer terminal of the battery swap station, so that the face image or the feature code of the driving user can be automatically acquired immediately after the battery swap vehicle enters the designated area in the battery swap station, and the user information matched therewith can be queried in time without manual intervention, which simplifies the battery swap processing flow and improves the overall battery swap processing efficiency.

[0017] Preferably, in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal signal matched with an abnormal type to which the resource transfer abnormal event belongs is generated, including:

[0018] In the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal page matched with an abnormal type to which the resource transfer abnormal event belongs is displayed.

[0019] In the scheme, the abnormality is prompted by interface display when the resource transfer is abnormal, which facilitates the driving user, staff and the like to check the abnormality in time and to process accordingly in time, thereby ensuring the efficiency of the entire battery swap flow.

[0020] Preferably, before the receiving of the resource transfer information corresponding to the user information, the method further includes:

[0021] displaying an initial page; the initial page is used to display battery swap promotion information;

[0022] The receiving of the resource transfer information corresponding to the user information includes:

[0023] receiving the resource transfer information corresponding to the user information sent by a battery swap cloud;

[0024] The method further includes:

[0025] jumping from the initial page to a resource transfer page;

[0026] displaying the resource transfer information on the resource transfer page.

[0027] In this solution, the station-side resource transfer terminal displays the initial page of battery swapping promotion information by default. When it receives resource transfer information corresponding to user information sent by the battery swapping cloud, it automatically switches the page to display real-time resource transfer information. This not only makes full use of the display resources of the station-side resource transfer terminal, but also improves the overall operating efficiency of the battery swapping station.

[0028] Preferably, during the resource transfer process based on the resource transfer information, when a resource transfer anomaly event occurs, an anomaly page matching the anomaly type of the resource transfer anomaly event is displayed, including:

[0029] During the resource transfer process based on the aforementioned resource transfer information, if the amount of resource transfer included in the resource transfer information is abnormal, a resource transfer amount abnormality alert page will be displayed; or,

[0030] During the resource transfer process based on the aforementioned resource transfer information, if the collected resource transfer graphic code is abnormal, a resource transfer graphic code abnormality alert page will be displayed.

[0031] In this solution, different abnormal alert pages are displayed under different abnormal conditions. Different content can be displayed for different abnormalities, so that the recipient of the abnormal alert can quickly identify the specific abnormal situation and take appropriate measures to ensure the efficiency of battery swapping.

[0032] Preferably, during the resource transfer process based on the resource transfer information, when a resource transfer anomaly event occurs, after displaying an anomaly page matching the anomaly type of the resource transfer anomaly event, the method further includes:

[0033] Detect the preset operation corresponding to the abnormal page;

[0034] Respond to the preset operation to enter the help page;

[0035] The help page displays resource transfer guidance information and / or a remote assistance interface.

[0036] This solution provides assistance channels, allowing users to access the help page through preset operations to obtain resource transfer guidance information, access remote assistance, and other services. This provides drivers with further support information or assistance ports for handling anomalies, improving battery swapping efficiency and enhancing the user experience.

[0037] Preferably, during the resource transfer process based on the resource transfer information, when a resource transfer anomaly event occurs, after displaying an anomaly page matching the anomaly type of the resource transfer anomaly event, the method further includes:

[0038] When the time for displaying the abnormal page reaches the preset time, return to the initial page.

[0039] This solution provides an automatic return method, which automatically returns the user to the initial page after a set time has elapsed on the abnormal page, continuing to display the battery swapping promotion information. This facilitates continued use by subsequent users and further improves the overall operational efficiency of the battery swapping station.

[0040] The present invention also provides a battery swapping processing system for a battery swapping station, the system comprising:

[0041] The user information acquisition module is used to acquire user information corresponding to the drivers of the battery swapping vehicles.

[0042] The resource transfer information receiving module is used to receive resource transfer information corresponding to the user information;

[0043] An abnormal signal generation module is used to generate an abnormal signal that matches the abnormal type of the resource transfer abnormal event when an abnormal resource transfer event occurs during the process of resource transfer based on the resource transfer information.

[0044] Preferably, the battery swapping station is equipped with a station-end resource transfer terminal, and the method is applied to the station-end resource transfer terminal;

[0045] The user information acquisition module includes:

[0046] The user information collection unit is used to collect the facial image or feature code of the driver of the battery swapping vehicle when the battery swapping vehicle arrives at the designated area.

[0047] An information recognition unit is used to recognize the face image or the feature code to obtain a recognition result;

[0048] The information query unit is used to query the user information corresponding to the recognition result.

[0049] Preferably, the abnormal signal generation module is used to display an abnormal page that matches the abnormal type of the resource transfer abnormal event when an abnormal resource transfer event occurs during the process of resource transfer based on the resource transfer information.

[0050] Preferably, the system further includes:

[0051] The display module is used to display the initial page; the initial page is used to display battery swapping promotion information.

[0052] The resource transfer information receiving module is used to receive the resource transfer information corresponding to the user information sent by the battery swapping cloud.

[0053] The display module is also used to jump from the initial page to the resource transfer page and display the resource transfer information on the resource transfer page.

[0054] Preferably, the abnormal signal generation module is used to, during the resource transfer process based on the resource transfer information, when the amount of resource transfer included in the resource transfer information is abnormal, to enter a resource transfer amount abnormality alert page; or,

[0055] The abnormal signal generation module is used to enter the resource transfer graphic code abnormality reminder page when the collected resource transfer graphic code is abnormal during the resource transfer process based on the resource transfer information.

[0056] Preferably, the system further includes:

[0057] A preset operation detection module is used to detect preset operations corresponding to the abnormal page;

[0058] The response module is used to respond to the preset operation to enter the help page;

[0059] The display module is also used to display resource transfer guidance information and / or remote assistance interface on the help page.

[0060] Preferably, the display module is further configured to return to the initial page when the duration of displaying the abnormal page reaches a preset duration.

[0061] The present invention also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the above-described battery swapping method for a battery swapping station.

[0062] The present invention also provides a computer-readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the above-described battery swapping station processing method.

[0063] The positive and progressive effects of this invention are as follows: By setting up a station-end resource transfer terminal in the battery swapping station, when a driver's vehicle reaches the designated area of ​​the station, the terminal promptly collects the driver's facial image or feature code, thereby obtaining the driver's user information; it receives the resource transfer information corresponding to the user information for resource transfer processing, thus automatically completing functions such as battery swapping settlement, interaction, and remote assistance; when an anomaly occurs in resource transfer, it generates an anomaly signal representing the type of anomaly and displays it to the driver, promptly informing the user and ensuring timely anomaly handling, effectively simplifying the battery swapping process, improving battery swapping efficiency, and enhancing the user experience; at the same time, it effectively improves the operational efficiency of the battery swapping station and reduces operating costs. Attached Figure Description

[0064] Figure 1 This is a flowchart of the battery swapping process at a battery swapping station according to Embodiment 1 of the present invention.

[0065] Figure 2 This is a schematic diagram of a battery swapping scenario according to Embodiment 2 of the present invention.

[0066] Figure 3 This is a flowchart of the battery swapping process at the battery swapping station according to Embodiment 2 of the present invention.

[0067] Figure 4 This is a schematic diagram of the battery swapping system of the battery swapping station according to Embodiment 3 of the present invention.

[0068] Figure 5 This is a schematic diagram of the battery swapping system of the battery swapping station according to Embodiment 4 of the present invention.

[0069] Figure 6 This is a schematic diagram of the electronic device used to implement the battery swapping method of the battery swapping station according to Embodiment 5 of the present invention. Detailed Implementation

[0070] The present invention will be further illustrated by way of embodiments below, but the present invention is not limited to the scope of the embodiments described herein.

[0071] Example 1

[0072] like Figure 1 As shown, the battery swapping method of the battery swapping station in this embodiment includes:

[0073] S101. Obtain user information corresponding to the driver of the battery swapping vehicle;

[0074] Among them, user information is the unique identity information that identifies the driver user, including but not limited to user ID (identity information), username, facial image, and fingerprint information.

[0075] S102, Receive resource transfer information corresponding to user information;

[0076] S103. During the process of resource transfer based on resource transfer information, when a resource transfer anomaly event occurs, an anomaly signal matching the anomaly type to which the resource transfer anomaly event belongs is generated.

[0077] Resource transfer information refers to the data upon which resource transfer is based. Resource transfer is an equivalent exchange of electricity obtained through battery swapping of vehicles, which can occur before, during, or after battery swapping. Resource transfer anomalies are abnormal events that occur during the resource transfer process.

[0078] In one feasible approach, resource transfer information includes other battery swapping business information such as battery swapping settlement consumption list information in the battery swapping operation scenario. When resource transfer information corresponds to battery swapping settlement business, abnormal events occurring during resource transfer include, but are not limited to, insufficient battery swapping balance, unreasonable settlement amount (settlement amount too large or too small), illegal QR code payment, and errors in the settlement process.

[0079] In this embodiment, by automatically acquiring the user information of the driver, receiving the corresponding resource transfer information to automatically transfer resources, and generating a matching abnormal signal of the corresponding abnormal type in a timely manner when an abnormality occurs in the resource transfer, the battery swapping business functions such as battery swapping settlement are automatically completed. When an abnormality occurs in the resource transfer, an abnormal signal representing the corresponding abnormal type is generated and displayed to the driver for information confirmation, and the current user is promptly notified, ensuring the timeliness of abnormality handling. This effectively simplifies the battery swapping process, improves battery swapping efficiency, and enhances the user experience.

[0080] In another feasible approach, if no abnormal resource transfer event occurs during the resource transfer process based on resource transfer information, the resource transfer is successfully completed, and then the battery swapping vehicle is charged.

[0081] Example 2

[0082] like Figure 2 As shown, the battery swapping scenario in this embodiment involves a battery swapping cloud platform A, a third-party cloud platform B, a battery swapping station C, and a battery swapping vehicle D.

[0083] The battery swapping station is equipped with a station-end image recognition device E and a station-end resource transfer device F. The station-end image recognition device E is used to promptly identify the vehicle information of the battery swapping vehicle entering the station and upload it to the battery swapping cloud. The station-end resource transfer device F is used to promptly identify the user information of the driver of the battery swapping vehicle and upload it to the battery swapping cloud.

[0084] The battery swapping vehicles are equipped with onboard data acquisition devices that collect all relevant data of the battery swapping vehicles and upload the collected vehicle information to a third-party cloud (such as a vehicle cloud platform) in real time.

[0085] The battery swapping method of the battery swapping station in this embodiment is applied in the station-side resource transfer terminal.

[0086] like Figure 3 As shown, the battery swapping method of the battery swapping station in this embodiment is a further improvement on embodiment 1, specifically:

[0087] Step S101 includes:

[0088] S1011. When the battery swapping vehicle arrives at the designated area, collect the facial image or feature code of the driver of the battery swapping vehicle.

[0089] S1012. Recognize a face image or feature code to obtain the recognition result;

[0090] S1013. Query and identify user information corresponding to the results.

[0091] Among them, the feature code is data that reflects the identity of the battery swapping user, including but not limited to the battery swapping QR code.

[0092] By executing this method in the resource transfer terminal at the battery swapping station, the driver's facial image or feature code can be automatically collected immediately after the battery swapping vehicle enters the designated area of ​​the station, and the matching user information can be retrieved in a timely manner without human intervention, thus simplifying the battery swapping process and improving the overall battery swapping efficiency.

[0093] When the station-side resource transfer terminal is equipped with an image acquisition device, the image acquisition device is used to acquire images of the driver user in a timely manner and automatically identify the corresponding face image in the driver user image.

[0094] When the station-side resource transfer terminal is equipped with a scanning device, the scanning device is used to automatically scan the QR code (dynamic or static) held by the driver or the QR code (static) or barcode affixed to the battery swapping vehicle.

[0095] In addition, to ensure the accuracy of user information matching, the recognition results obtained from the image acquisition device and the scanning device can be acquired simultaneously, and the user information corresponding to the two recognition results can be compared to see if they are consistent. If they are inconsistent, a notification message can be generated so that manual intervention can be carried out in a timely manner, thus avoiding errors in user information matching and further ensuring the accuracy of automatic battery swapping.

[0096] The steps following step S101 and before step S102 also include:

[0097] S1020. Display the initial page, which is used to display battery swapping promotion information and other content. Of course, the initial page can also be used for other information display such as corporate publicity and advertising. The specific settings and adjustments can be made according to actual needs.

[0098] Step S1020 can also be executed before step S101, and the specific execution can be determined and adjusted according to the actual situation.

[0099] In another possible implementation, a battery swapping promotion video can be played.

[0100] Step S102 includes:

[0101] S1021. Receive resource transfer information corresponding to user information sent by the battery swapping cloud;

[0102] The steps following step S102 and before step S103 include:

[0103] S10301, Redirecting from the initial page to the resource transfer page;

[0104] S10302. Display resource transfer information on the resource transfer page.

[0105] By default, the station-side resource transfer terminal displays an initial page including battery swapping promotion information. When it receives resource transfer information corresponding to user information from the battery swapping cloud, it automatically switches to the real-time resource transfer information page. This not only makes full use of the display resources of the station-side resource transfer terminal, but also improves the overall operational efficiency of the battery swapping station.

[0106] In another possible implementation, resource transfer information can be displayed via voice prompt after S10301.

[0107] Step S103 includes:

[0108] S1031. During the process of resource transfer based on resource transfer information, when a resource transfer exception event occurs, an exception page matching the exception type of the resource transfer exception event is displayed.

[0109] When an anomaly occurs during resource transfer, the anomaly is displayed on the interface, making it easy for drivers, staff, and others to view the anomaly in a timely manner and take appropriate action, thus ensuring the efficiency of the entire battery swapping process.

[0110] Specifically, during the resource transfer process based on resource transfer information, if the amount of resource transfer included in the resource transfer information is abnormal, a resource transfer amount abnormality reminder page will be displayed; or, during the resource transfer process based on resource transfer information, if the collected resource transfer graphic code is abnormal, a resource transfer graphic code abnormality reminder page will be displayed.

[0111] In this solution, different abnormal alert pages are displayed under different abnormal conditions. Different content can be displayed for different abnormalities, so that the recipient of the abnormal alert can quickly identify the specific abnormal situation and take appropriate measures to ensure the efficiency of battery swapping.

[0112] In addition, when abnormal situations such as insufficient battery swap balance or errors in the settlement process occur during the resource transfer process, the display page of the station-side resource transfer terminal will also display a corresponding reminder page. The specific implementation process is similar to that described above, so it will not be repeated here.

[0113] In another possible implementation, when displaying an exception page matching the exception type of the resource transfer exception event, a prompt voice matching the exception type of the resource transfer exception event can also be output. If no resource transfer exception event occurs during the resource transfer process based on the resource transfer information, a resource transfer success page is displayed.

[0114] Step S103 is followed by:

[0115] S104, Preset operations corresponding to the detection and anomaly page;

[0116] S105. Respond to the preset operation to enter the help page;

[0117] S106. Display resource transfer guidance information and / or remote assistance interface on the help page.

[0118] This solution provides assistance channels, allowing users to access the help page through preset operations to obtain resource transfer guidance information, access remote assistance, and other services. This provides drivers with further support information or assistance ports for handling anomalies, improving battery swapping efficiency and enhancing the user experience.

[0119] S107. When the time for displaying the abnormal page reaches the preset time, return to the initial page.

[0120] This solution provides an automatic return method, which automatically returns to the initial page to continue displaying battery swapping promotion information after a set time has elapsed on the abnormal page. This fully utilizes the station-side resources and transfers the terminal's display resources, further improving the overall operational efficiency of the battery swapping station.

[0121] The following example illustrates the process of implementing battery swapping in a station-side resource transfer terminal:

[0122] (1) Display the initial page, which by default displays battery swapping promotion information and other content;

[0123] (2) When the battery swapping vehicle arrives at the designated area, collect the facial image or feature code of the driver of the battery swapping vehicle, identify the facial image or feature code to obtain the identification result, and query the user information corresponding to the identification result.

[0124] (3) Receive resource transfer information corresponding to user information sent by the battery swapping cloud;

[0125] (4) Switch the initial page to the resource transfer page and display the resource transfer information on the resource transfer page;

[0126] (5) During the process of resource transfer based on resource transfer information, when a resource transfer exception event occurs, an exception page matching the exception type of the resource transfer exception event is displayed.

[0127] For example, when the resource transfer amount corresponding to the resource transfer information is abnormal, i.e., the battery swap settlement amount is unreasonable, the user will be directed to a resource transfer amount abnormality alert page. When the settlement amount is large, a large amount reminder deduction page will be generated. If the deduction amount is confirmed to be incorrect, the user can click the help button on the current page to request assistance from staff, which will facilitate timely intervention and ensure the timeliness of battery swap processing. If the settlement amount is large and the deduction amount is confirmed to be correct, the user's confirmation action on the current page will be received, the automatic deduction will be completed, and a settlement success feedback page will be displayed to the user. When the settlement amount is too small, the processing is similar to the above process and will not be described in detail here.

[0128] When the balance of the deduction account corresponding to the resource transfer information is insufficient, a reminder message indicating insufficient balance will be displayed on the current page. After the user completes the recharge operation, the deduction operation will be completed automatically, and a settlement success feedback page will be displayed to the user.

[0129] When the resource transfer information corresponds to a settlement graphic code that does not belong to the set graphic code, an illegal QR code payment reminder message will be displayed on the current display page. After the user replaces the QR code with a valid one, the payment will be automatically deducted, and a settlement success feedback page will be displayed to the user.

[0130] When an error occurs in the battery swapping settlement corresponding to the resource transfer information, a reminder message indicating the settlement error will be displayed on the current page so that the user can re-settle or perform other processing operations.

[0131] All of the above-mentioned error display pages have a help button. After the user clicks the help button, the current page will automatically redirect to the help page. The user can solve the current error problem according to the guidance information displayed on the help page, or directly request staff to provide remote assistance to solve the current error situation, so as to ensure the timeliness and effectiveness of error handling.

[0132] Users can also click the settings button on the initial page to enter the settings page, where they can set basic information such as password changes, and then click the exit button on the settings page to exit the current program, or click the return page to switch back to the initial page.

[0133] In addition, after the display time of all abnormal display pages expires, the abnormal display pages will be automatically switched to the initial page to continue displaying battery swapping promotion information, so as to facilitate the continued use by subsequent users. At the same time, the utilization of display resources will be maximized, and the overall efficiency of battery swapping operation will be improved.

[0134] Applying the battery swapping method in this embodiment to the operation of a battery swapping station can reduce staffing by more than 30% and shorten the charging time per vehicle by 20 seconds, thereby greatly improving the battery swapping efficiency, effectively enhancing the operational efficiency of the battery swapping station, and reducing operating costs.

[0135] In this embodiment, by setting up a station-side resource transfer terminal in the battery swapping station, when a driver's vehicle reaches the designated area of ​​the station, the terminal promptly collects the driver's facial image or feature code to obtain the driver's user information. It then receives the resource transfer information corresponding to the user information for resource transfer processing, thereby automatically completing functions such as battery swapping settlement, interaction, and remote assistance. When an anomaly occurs during resource transfer, it can promptly generate an anomaly signal representing the type of anomaly and display it to the driver, promptly informing the user and ensuring timely anomaly handling. This effectively simplifies the battery swapping process, improves battery swapping efficiency, and enhances the user experience. Simultaneously, it effectively improves the operational efficiency of the battery swapping station and reduces operating costs.

[0136] Example 3

[0137] like Figure 4 As shown, the battery swapping system of the battery swapping station in this embodiment includes a user information acquisition module 1, a resource transfer information receiving module 2, and an abnormal signal generation module 3.

[0138] User information acquisition module 1 is used to acquire user information corresponding to the driver of the battery swapping vehicle;

[0139] Among them, user information is the unique identity information that identifies the driver user, including but not limited to user ID, username, facial image, and fingerprint information.

[0140] Resource transfer information receiving module 2 is used to receive resource transfer information corresponding to user information;

[0141] The abnormal signal generation module 3 is used to generate an abnormal signal that matches the abnormal type of the resource transfer abnormal event when an abnormal resource transfer event occurs during the process of resource transfer based on resource transfer information.

[0142] Resource transfer information refers to the data upon which resource transfer is based. Resource transfer is an equivalent exchange of electricity obtained through battery swapping of vehicles, which can occur before, during, or after battery swapping. Resource transfer anomalies are abnormal events that occur during the resource transfer process.

[0143] In one feasible approach, resource transfer information includes other battery swapping business information such as battery swapping settlement consumption list information in the battery swapping operation scenario.

[0144] When resource transfer information corresponds to battery swapping settlement business, abnormal events that occur during resource transfer include, but are not limited to, insufficient battery swapping balance, unreasonable settlement amount (too large or too small settlement amount), illegal QR code payment, and errors in the settlement process.

[0145] In this embodiment, by automatically acquiring the user information of the driver, receiving the corresponding resource transfer information to automatically transfer resources, and generating a matching abnormal signal of the corresponding abnormal type in a timely manner when an abnormality occurs in the resource transfer, the battery swapping business functions such as battery swapping settlement are automatically completed. When an abnormality occurs in the resource transfer, an abnormal signal representing the corresponding abnormal type is generated and displayed to the driver for information confirmation, and the current user is promptly notified, ensuring the timeliness of abnormality handling. This effectively simplifies the battery swapping process, improves battery swapping efficiency, and enhances the user experience.

[0146] In another feasible approach, if no abnormal resource transfer event occurs during the resource transfer process based on resource transfer information, the resource transfer is successfully completed, and then the battery swapping vehicle is charged.

[0147] Example 4

[0148] like Figure 2 As shown, the battery swapping scenario in this embodiment involves a battery swapping cloud platform A, a third-party cloud platform B, a battery swapping station C, and a battery swapping vehicle D.

[0149] The battery swapping station is equipped with a station-end image recognition device E and a station-end resource transfer device F. The station-end image recognition device E is used to promptly identify the vehicle information of the battery swapping vehicle entering the station and upload it to the battery swapping cloud. The station-end resource transfer device F is used to promptly identify the user information of the driver of the battery swapping vehicle and upload it to the battery swapping cloud.

[0150] The battery swapping vehicles are equipped with onboard data acquisition devices that collect all relevant data of the battery swapping vehicles and upload the collected vehicle information to a third-party cloud (such as a vehicle cloud platform) in real time.

[0151] In this embodiment, the battery swapping system of the battery swapping station is applied in the station-side resource transfer terminal.

[0152] like Figure 5 As shown, the battery swapping system of this embodiment is a further improvement on embodiment 3, specifically:

[0153] The user information acquisition module 1 in this embodiment includes a user information collection unit 4, an information recognition unit 5, and an information query unit 6.

[0154] User information collection unit 4 is used to collect the facial image or feature code of the driver of the battery swapping vehicle when the battery swapping vehicle arrives at the designated area.

[0155] Information recognition unit 5 is used to recognize face images or feature codes to obtain recognition results;

[0156] Information query unit 6 is used to query user information corresponding to the recognition results.

[0157] Among them, the feature code is data that reflects the identity of the battery swapping user, including but not limited to the battery swapping QR code.

[0158] By executing this method in the resource transfer terminal at the battery swapping station, the driver's facial image or feature code can be automatically collected immediately after the battery swapping vehicle enters the designated area of ​​the station, and the matching user information can be retrieved in a timely manner without human intervention, thus simplifying the battery swapping process and improving the overall battery swapping efficiency.

[0159] When the station-side resource transfer terminal is equipped with an image acquisition device, the image acquisition device is used to acquire images of the driver user in a timely manner and automatically identify the corresponding face image in the driver user image.

[0160] When the station-side resource transfer terminal is equipped with a scanning device, the scanning device is used to automatically scan the QR code (dynamic or static) held by the driver or the QR code (static) or barcode affixed to the battery swapping vehicle.

[0161] In addition, to ensure the accuracy of user information matching, the recognition results obtained from the image acquisition device and the scanning device can be acquired simultaneously, and the user information corresponding to the two recognition results can be compared to see if they are consistent. If they are inconsistent, a notification message can be generated so that manual intervention can be carried out in a timely manner, thus avoiding errors in user information matching and further ensuring the accuracy of automatic battery swapping.

[0162] The battery swapping system in this embodiment also includes a display module 7, which is used to display an initial page. The initial page is used to display battery swapping promotion information and other content. Of course, the initial page can also be used for other information display such as corporate publicity and advertising. The specific settings and adjustments can be made according to actual needs.

[0163] In another possible implementation, a battery swapping promotion video can be played.

[0164] Resource transfer information receiving module 2 is used to receive resource transfer information corresponding to user information sent by the battery swapping cloud.

[0165] Display module 7 is also used to navigate from the initial page to the resource transfer page and display resource transfer information on the resource transfer page. Specifically, after navigating from the initial page to the resource transfer page, a voice prompt can be provided to display the resource transfer information.

[0166] By default, the station-side resource transfer terminal displays an initial page including battery swapping promotion information. When it receives resource transfer information corresponding to user information from the battery swapping cloud, it automatically switches to the real-time resource transfer information page. This not only makes full use of the display resources of the station-side resource transfer terminal, but also improves the overall operational efficiency of the battery swapping station.

[0167] The abnormal signal generation module 3 is used to display an abnormal page that matches the abnormal type of the resource transfer abnormal event when an abnormal event occurs during the process of resource transfer based on resource transfer information.

[0168] When an anomaly occurs during resource transfer, the anomaly is displayed on the interface, making it easy for drivers, staff, and others to view the anomaly in a timely manner and take appropriate action, thus ensuring the efficiency of the entire battery swapping process.

[0169] Specifically, the abnormal signal generation module 3 is used to enter a resource transfer amount abnormality reminder page when the resource transfer amount included in the resource transfer information is abnormal during the resource transfer process based on resource transfer information; or, the abnormal signal generation module 3 is used to enter a resource transfer graphic code abnormality reminder page when the collected resource transfer graphic code is abnormal during the resource transfer process based on resource transfer information.

[0170] In this solution, different abnormal alert pages are displayed under different abnormal conditions. Different content can be displayed for different abnormalities, so that the recipient of the abnormal alert can quickly identify the specific abnormal situation and take appropriate measures to ensure the efficiency of battery swapping.

[0171] In addition, when abnormal situations such as insufficient battery swap balance or errors in the settlement process occur during the resource transfer process, the display page of the station-side resource transfer terminal will also display a corresponding reminder page. The specific implementation process is similar to that described above, so it will not be repeated here.

[0172] In another possible implementation, when displaying an exception page matching the exception type of the resource transfer exception event, a prompt voice matching the exception type of the resource transfer exception event can also be output. If no resource transfer exception event occurs during the resource transfer process based on the resource transfer information, a resource transfer success page is displayed.

[0173] The battery swapping system in this embodiment also includes a preset operation detection module 8 and a response module 9.

[0174] The preset operation detection module 8 is used to detect preset operations corresponding to abnormal pages;

[0175] Response module 9 is used to respond to preset operations to enter the help page;

[0176] Display module 7 is also used to display resource transfer guidance information and / or remote assistance interface on the help page.

[0177] This solution provides assistance channels, allowing users to access the help page through preset operations to obtain resource transfer guidance information, access remote assistance, and other services. This provides drivers with further support information or assistance ports for handling anomalies, improving battery swapping efficiency and enhancing the user experience.

[0178] In addition, the display module 7 is also used to return to the initial page when the duration of displaying the abnormal page reaches the preset duration.

[0179] This solution provides an automatic return method, which automatically returns to the initial page to continue displaying battery swapping promotion information after a set time has elapsed on the abnormal page. This fully utilizes the station-side resources and transfers the terminal's display resources, further improving the overall operational efficiency of the battery swapping station.

[0180] The following example illustrates the process of implementing a battery swapping system in a station-side resource transfer terminal:

[0181] (1) Display the initial page, which shows battery swapping promotion information and other content;

[0182] (2) When the battery swapping vehicle arrives at the designated area, collect the facial image or feature code of the driver of the battery swapping vehicle, identify the facial image or feature code to obtain the identification result, and query the user information corresponding to the identification result.

[0183] (3) Receive resource transfer information corresponding to user information sent by the battery swapping cloud;

[0184] (4) Switch the initial page to the resource transfer page and display the resource transfer information on the resource transfer page;

[0185] (5) During the process of resource transfer based on resource transfer information, when a resource transfer exception event occurs, an exception page matching the exception type of the resource transfer exception event is displayed.

[0186] For example, when the resource transfer amount corresponding to the resource transfer information is abnormal, i.e., the battery swap settlement amount is unreasonable, the user will be directed to a resource transfer amount abnormality alert page. When the settlement amount is large, a large amount reminder deduction page will be generated. If the deduction amount is confirmed to be incorrect, the user can click the help button on the current page to request assistance from staff, which will facilitate timely intervention and ensure the timeliness of battery swap processing. If the settlement amount is large and the deduction amount is confirmed to be correct, the user's confirmation action on the current page will be received, the automatic deduction will be completed, and a settlement success feedback page will be displayed to the user. When the settlement amount is too small, the processing is similar to the above process and will not be described in detail here.

[0187] When the balance of the deduction account corresponding to the resource transfer information is insufficient, a reminder message indicating insufficient balance will be displayed on the current page. After the user completes the recharge operation, the deduction operation will be completed automatically, and a settlement success feedback page will be displayed to the user.

[0188] When the resource transfer information corresponds to a settlement graphic code that does not belong to the set graphic code, an illegal QR code payment reminder message will be displayed on the current display page. After the user replaces the QR code with a valid one, the payment will be automatically deducted, and a settlement success feedback page will be displayed to the user.

[0189] When an error occurs in the battery swapping settlement corresponding to the resource transfer information, a reminder message indicating the settlement error will be displayed on the current page so that the user can re-settle or perform other processing operations.

[0190] All of the above-mentioned error display pages have a help button. After the user clicks the help button, the current page will automatically redirect to the help page. The user can solve the current error problem according to the guidance information displayed on the help page, or directly request staff to provide remote assistance to solve the current error situation, so as to ensure the timeliness and effectiveness of error handling.

[0191] Users can also click the settings button on the initial page to enter the settings page, where they can set basic information such as password changes, and then click the exit button on the settings page to exit the current program, or click the return page to switch back to the initial page.

[0192] In addition, after the display time of all abnormal display pages expires, the abnormal display pages will be automatically switched to the initial page to continue displaying battery swapping promotion information, so as to facilitate the continued use by subsequent users. At the same time, the utilization of display resources will be maximized, and the overall efficiency of battery swapping operation will be improved.

[0193] Applying the battery swapping system in this embodiment to the operation of a battery swapping station can reduce staffing by more than 30% and shorten the charging time per vehicle by 20 seconds, thereby greatly improving the battery swapping efficiency, effectively enhancing the operational efficiency of the battery swapping station, and reducing operating costs.

[0194] In this embodiment, by setting up a station-side resource transfer terminal in the battery swapping station, when a driver's vehicle reaches the designated area of ​​the station, the terminal promptly collects the driver's facial image or feature code to obtain the driver's user information. It then receives the resource transfer information corresponding to the user information for resource transfer processing, thereby automatically completing functions such as battery swapping settlement, interaction, and remote assistance. When an anomaly occurs during resource transfer, it can promptly generate an anomaly signal representing the type of anomaly and display it to the driver, promptly informing the user and ensuring timely anomaly handling. This effectively simplifies the battery swapping process, improves battery swapping efficiency, and enhances the user experience. Simultaneously, it effectively improves the operational efficiency of the battery swapping station and reduces operating costs.

[0195] Example 5

[0196] Figure 6 This is a schematic diagram of the structure of an electronic device provided in Embodiment 5 of the present invention. The electronic device includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the program, it implements the battery swapping method of the battery swapping station in either Embodiment 1 or 2. Figure 6 The electronic device 30 shown is merely an example and should not impose any limitation on the functionality and scope of use of the embodiments of the present invention.

[0197] like Figure 6 As shown, the electronic device 30 can be manifested as a general-purpose computing device, such as a server device. The components of the electronic device 30 may include, but are not limited to: at least one processor 31, at least one memory 32, and a bus 33 connecting different system components (including memory 32 and processor 31).

[0198] Bus 33 includes a data bus, an address bus, and a control bus.

[0199] The memory 32 may include volatile memory, such as random access memory (RAM) 321 and / or cache memory 322, and may further include read-only memory (ROM) 323.

[0200] The memory 32 may also include a program / utility 325 having a set (at least one) of program modules 324, including but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of these examples may include an implementation of a network environment.

[0201] The processor 31 executes various functional applications and data processing by running computer programs stored in the memory 32, such as the battery swapping method of the battery swapping station in any one of the embodiments 1 or 2 of the present invention.

[0202] Electronic device 30 can also communicate with one or more external devices 34 (e.g., keyboard, pointing device, etc.). This communication can be performed via input / output (I / O) interface 35. Furthermore, the model-generating device 30 can also communicate with one or more networks (e.g., local area network (LAN), wide area network (WAN), and / or public networks, such as the Internet) via network adapter 36. Figure 6 As shown, network adapter 36 communicates with other modules of the model-generated device 30 via bus 33. It should be understood that, although not shown in the figure, other hardware and / or software modules can be used in conjunction with the model-generated device 30, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems.

[0203] It should be noted that although several units / modules or sub-units / modules of the electronic device have been mentioned in the detailed description above, this division is merely exemplary and not mandatory. In fact, according to embodiments of the present invention, the features and functions of two or more units / modules described above can be embodied in one unit / module. Conversely, the features and functions of one unit / module described above can be further divided and embodied by multiple units / modules.

[0204] Example 6

[0205] This embodiment provides a computer-readable storage medium storing a computer program thereon. When the program is executed by a processor, it implements the steps in the battery swapping process of the battery swapping station in any one of the embodiments of embodiment 1 or 2.

[0206] The readable storage medium may be more specifically adopted, including but not limited to: portable disk, hard disk, random access memory, read-only memory, erasable programmable read-only memory, optical storage device, magnetic storage device, or any suitable combination thereof.

[0207] In a possible implementation, the present invention can also be implemented as a program product comprising program code that, when the program product is run on a terminal device, causes the terminal device to perform the steps in the battery swapping process method of the battery swapping station in either embodiment 1 or 2.

[0208] The program code for executing the present invention can be written in any combination of one or more programming languages. The program code can be executed entirely on the user device, partially on the user device, as a standalone software package, partially on the user device and partially on a remote device, or entirely on a remote device.

[0209] While specific embodiments of the present invention have been described above, those skilled in the art should understand that these are merely illustrative examples, and the scope of protection of the present invention is defined by the appended claims. Those skilled in the art can make various changes or modifications to these embodiments without departing from the principles and essence of the present invention, but all such changes and modifications fall within the scope of protection of the present invention.

Claims

1. A battery replacing method of a battery replacing station, characterized by, The method comprises: obtaining user information corresponding to a driving user of a battery swap vehicle; receiving resource transfer information corresponding to the user information; in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal signal matched with an abnormal type to which the resource transfer abnormal event belongs is generated; the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal signal matched with an abnormal type to which the resource transfer abnormal event belongs is generated, comprising: in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal page matched with an abnormal type to which the resource transfer abnormal event belongs is displayed; the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event occurs, an abnormal page matched with an abnormal type to which the resource transfer abnormal event belongs is displayed, comprising: in the process of resource transfer based on the resource transfer information, when the resource transfer information includes a resource transfer amount abnormality, a resource transfer amount abnormality reminder page is entered; or, in the process of resource transfer based on the resource transfer information, when the collected resource transfer graphic code is abnormal, a resource transfer graphic code abnormality reminder page is entered.

2. The method of claim 1, wherein, The battery swap station is provided with a station-end resource transfer terminal, and the method is applied in the station-end resource transfer terminal; the method comprises: when the battery swap vehicle arrives at a specified area, a face image or a feature code of the driving user of the battery swap vehicle is collected; an identification result is obtained by identifying the face image or the feature code; the user information corresponding to the identification result is queried.

3. The method of claim 1, wherein, Before the method receives the resource transfer information corresponding to the user information, the method further comprises: displaying an initial page; the initial page is used to display battery swap promotion information; the method comprises: receiving the resource transfer information corresponding to the user information sent by a battery swap cloud server; the method further comprises: jumping from the initial page to a resource transfer page; displaying the resource transfer information on the resource transfer page.

4. The method of claim 1, wherein, After the method displays the abnormal page matched with the abnormal type to which the resource transfer abnormal event belongs, the method further comprises: detecting a preset operation corresponding to the abnormal page; entering a help page in response to the preset operation; displaying resource transfer guide information and / or a remote assistance interface on the help page.

5. The method of claim 3, wherein, After the method displays the abnormal page matched with the abnormal type to which the resource transfer abnormal event belongs, the method further comprises: returning to the initial page when a duration of displaying the abnormal page reaches a preset duration.

6. A battery replacing processing system of a battery replacing station, characterized by, The system comprises: The user information acquisition module is configured to acquire user information corresponding to a driving user of the battery swap vehicle. The resource transfer information receiving module is configured to receive resource transfer information corresponding to the user information. The abnormal signal generating module is configured to, in a process of performing resource transfer based on the resource transfer information, generate an abnormal signal matching an abnormal type to which a resource transfer abnormal event belongs when the resource transfer abnormal event occurs. The abnormal signal generating module is configured to, in a process of performing resource transfer based on the resource transfer information, display an abnormal page matching an abnormal type to which a resource transfer abnormal event belongs when the resource transfer abnormal event occurs. The abnormal signal generating module is configured to, in a process of performing resource transfer based on the resource transfer information, enter a resource transfer amount abnormality reminding page when a resource transfer amount included in the resource transfer information is abnormal. The abnormal signal generating module is configured to, in a process of performing resource transfer based on the resource transfer information, enter a resource transfer graphic code abnormality reminding page when a collected resource transfer graphic code is abnormal.

7. An electronic device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, characterized in that, The processor executes the computer program to implement the battery swap processing method of the battery swap station in any one of claims 1-5.

8. A computer-readable storage medium having stored thereon a computer program, characterized in that, The computer program is executed by the processor to implement the steps of the battery swap processing method of the battery swap station in any one of claims 1-5.

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