Maintenance method and related device for automatically processing information

Abstract

The present application provides a maintenance method and related devices for automatically processing information, which are used to maintain automatically processing information in an arbitration system. The method includes: when receiving a node addition operation for a first target node, adjusting the first target node from a manual processing node to an automatic processing node; when receiving a node deletion operation for a second target node, adjusting the second target node from an automatic processing node to a manual processing node; when receiving a calculation rule maintenance operation for a third target node, adjusting the reward amount calculation rule and / or penalty amount calculation rule corresponding to the third target node, where the third target node is a node in the process of receiving an order or a node in the process of continuing to declare an order. This facilitates the maintenance of automatically processed information, reduces development costs, and meets the needs of arbitration personnel.

Description

Technical Field

[0001] The present application relates to the technical fields of logistics, transportation and automated arbitration, and in particular to a maintenance method and related devices for automatically processing information. Background Art

[0002] During express delivery, many orders are delayed from being delivered to customers on time, in good quality, or in sufficient quantity for various reasons. For orders experiencing delivery issues, an arbitration system is needed to allocate responsibility and settle claims. Traditionally, arbitration systems have relied on manual processing, resulting in low efficiency and long processing times, making them unable to meet the arbitration needs of a large number of orders simultaneously.

[0003] The existing arbitration system is already able to automatically process the flow of automatic processing nodes. However, the maintenance of the automatic processing information must be completed by developers. In other words, even if only an automatic processing node is changed to a manual processing node, the developer needs to readjust the code, which is costly and inconvenient to use.

[0004] Based on this, the present application provides a maintenance method and related devices for automatically processing information to solve the problems existing in the above-mentioned prior art. Summary of the Invention

[0005] The purpose of this application is to provide a maintenance method and related devices for automatically processing information, which facilitates the maintenance of automatically processed information, reduces development costs, and meets the needs of arbitration personnel.

[0006] The purpose of this application is achieved by the following technical solutions:

[0007] In a first aspect, the present application provides a method for maintaining automatically processed information in an arbitration system, the method comprising:

[0008] When a node addition operation is received for a first target node, adjusting the first target node from a manually processed node to an automatically processed node;

[0009] When a node deletion operation for a second target node is received, adjusting the second target node from an automatic processing node to a manual processing node;

[0010] When a calculation rule maintenance operation for a third target node is received, the reward amount calculation rule and / or penalty amount calculation rule corresponding to the third target node is adjusted, and the third target node is a node that has received an order and is being processed or a node that is continuing to be declared and processed.

[0011] The beneficial effect of this technical solution is that the automatic processing information in the arbitration system can include, for example, automatic processing nodes and their corresponding reward amount calculation rules and / or penalty amount calculation rules (if corresponding rules exist). The number of automatic processing nodes can be one or more, and automatic processing nodes can be added and deleted. In addition to the automatic processing nodes, the remaining nodes are manual processing nodes. Here, automatic flow and manual flow refer to the processing method when the order reaches the node.

[0012] Specifically, when a node addition operation is received for the first target node (one of the manually processed nodes), it can be adjusted from a manually processed node to an automatically processed node; when a node deletion operation is received for the second target node (one of the automatically processed nodes), it can be adjusted from an automatically processed node to a manually processed node; when a calculation rule maintenance operation is received for the third target node (a node that has received an order and is being processed or a node that is continuing to be processed), the reward amount calculation rules and / or fine amount calculation rules corresponding to the node can be adjusted.

[0013] By maintaining various automated processing information, it is possible to quickly add and delete automated processing nodes and adjust amount calculation rules. This improves the efficiency of maintaining automated processing information within the arbitration system, thereby enhancing arbitration efficiency. This maintenance approach greatly facilitates the work of both arbitrators and developers. When automated processing information requires maintenance, developers do not need to modify the underlying code; instead, arbitrators can independently adjust the relevant information on the front-end page, reducing development effort and internal communication costs. Currently, arbitration system maintenance is mostly performed by developers, who often face heavy workloads and often have uncertain work schedules. When arbitrators need to maintain information, they may be unable to respond promptly. In this case, while the arbitration system possesses various automated processing features, it is no longer suitable for current needs and cannot process pending arbitration orders. Arbitrators may be forced to manually process a large number of pending arbitration orders to prevent backlogs. Manual processing can lead to arbitration errors and disputes among multiple stakeholders. The above maintenance method uses technical means to reduce development costs, reduce developers' repetitive work, and reduce internal communication costs between arbitrators and developers. It can also flexibly meet the arbitrators' needs to adjust the automatic processing of information at any time, which helps to improve the work efficiency of both parties (arbitrators and developers).

[0014] In some optional embodiments, the method further comprises:

[0015] Displaying addable nodes on the interactive device using a first drop-down box;

[0016] Receiving, by means of the interactive device, a first selection operation for one of the addable nodes;

[0017] In response to the first selection operation, one of the nodes that can be added is selected as the first target node, and it is determined that the node addition operation for the first target node is received.

[0018] The beneficial effect of this technical solution is that one or more nodes that can be added (i.e., the current manually processed nodes) are displayed in a drop-down box, and the arbitrator can select one of them to adjust it to an automatic processing node. This has the advantage of being simple to operate and convenient for the arbitrator to add an automatic processing node.

[0019] In some optional embodiments, the method further comprises:

[0020] On the interactive device, a second drop-down box is used to display the deletable nodes;

[0021] receiving, using the interactive device, a second selection operation for one of the deletable nodes;

[0022] In response to the second selection operation, one of the selected deletable nodes is used as the second target node, and it is determined that the node deletion operation for the second target node is received.

[0023] The beneficial effect of this technical solution is that it displays one or more nodes that can be deleted (i.e., the currently automatically processed nodes) in a drop-down box, and the arbitrator can select one of the nodes and adjust it to a manually processed node. This has the advantage of being simple to operate and convenient for the arbitrator to delete the automatically processed node.

[0024] In some optional embodiments, the method further comprises:

[0025] For orders transferred to each automatic processing node, automatic transfer processing is performed to allow the order to enter the next node of the current node.

[0026] The beneficial effect of this technical solution is that after the order flow is transferred to the automatic processing node, the arbitration system automatically reviews and processes it, thereby improving arbitration efficiency.

[0027] In some optional embodiments, the calculation rule maintenance operation includes a maintenance operation for a reward amount calculation rule;

[0028] The process of adjusting the reward amount calculation rule corresponding to the third target node includes:

[0029] Displaying selectable reward types on the interactive device by means of a third drop-down box, wherein the selectable reward types include a claim amount type and a fixed reward amount type;

[0030] When a third selection operation for the claim amount type is received, determining that the reward amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding reward amount;

[0031] When a fourth selection operation for a fixed reward amount type is received, it is determined that the reward amount calculation rule corresponding to the third target node is: using the fixed reward amount as the reward amount corresponding to each order.

[0032] The beneficial effect of this technical solution is that it provides two types of rewards, allowing arbitrators to flexibly adjust the reward calculation rules. The claim amount can be obtained from the declaration information, and the fixed reward amount can be maintained separately by the arbitrator.

[0033] In some optional implementations, the calculation rule maintenance operation includes a maintenance operation on a penalty amount calculation rule;

[0034] The process of adjusting the penalty amount calculation rule corresponding to the third target node includes:

[0035] Displaying selectable penalty types on the interactive device by means of a fourth drop-down box, wherein the selectable penalty types include a claim amount type, a claim plus penalty amount type, and a fixed penalty amount type;

[0036] When a fifth selection operation for the claim amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding penalty amount;

[0037] When a sixth selection operation for the claim plus penalty amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: taking the sum of the claim amount of each order and the maintained penalty amount as the penalty amount corresponding to each order;

[0038] When the seventh selection operation for the fixed fine amount type is received, it is determined that the fine amount calculation rule corresponding to the third target node is: the fixed fine amount is used as the fine amount corresponding to each order.

[0039] The beneficial effect of this technical solution is that it provides three types of fines, allowing arbitrators to flexibly adjust the fine calculation rules. The claim amount can be obtained from the declaration information, and the fine amount and fixed penalty amount can be maintained separately by the arbitrator.

[0040] In some optional embodiments, the method further comprises:

[0041] Displaying selectable attachment types using a fifth drop-down box on the interactive device;

[0042] receiving, using the interactive device, an eighth selection operation for one of the attachment types;

[0043] In response to the eighth selection operation, obtaining a reference example corresponding to the selected attachment type;

[0044] The reference sample is displayed using the interactive device.

[0045] The beneficial effect of this technical solution is that it facilitates arbitrators to update reference samples corresponding to each attachment type. At a time when the express delivery industry is developing rapidly, the coverage population is constantly expanding, and various new types of orders awaiting arbitration are emerging one after another, it provides reference samples of the attachments that need to be uploaded in a timely manner, plays a guiding role, and facilitates guiding platforms, merchants, carriers, consumers and other stakeholders that need arbitration to upload attachments that meet the requirements.

[0046] In a second aspect, the present application provides a device for maintaining automatically processed information, for maintaining automatically processed information in an arbitration system, the device comprising:

[0047] a node adding module, configured to, upon receiving a node adding operation for a first target node, adjust the first target node from a manually processed node to an automatically processed node;

[0048] a node deletion module, configured to, upon receiving a node deletion operation for a second target node, adjust the second target node from an automatically processed node to a manually processed node;

[0049] A rule adjustment module is used to adjust the reward amount calculation rules and / or fine amount calculation rules corresponding to the third target node when a calculation rule maintenance operation is received for the third target node, and the third target node is a node that has received an order and is being processed or a node that is continuing to declare and process.

[0050] In some optional implementations, the node adding module is further configured to:

[0051] Displaying addable nodes on the interactive device using a first drop-down box;

[0052] Receiving, by means of the interactive device, a first selection operation for one of the addable nodes;

[0053] In response to the first selection operation, one of the nodes that can be added is selected as the first target node, and it is determined that the node addition operation for the first target node is received.

[0054] In some optional implementations, the node deletion module is further configured to:

[0055] On the interactive device, a second drop-down box is used to display the deletable nodes;

[0056] receiving, using the interactive device, a second selection operation for one of the deletable nodes;

[0057] In response to the second selection operation, one of the selected deletable nodes is used as the second target node, and it is determined that the node deletion operation for the second target node is received.

[0058] In some optional embodiments, the device further comprises:

[0059] The automatic processing module is used to perform automatic flow processing on orders transferred to each automatic processing node, so that the order enters the next node of the current node.

[0060] In some optional embodiments, the calculation rule maintenance operation includes a maintenance operation for a reward amount calculation rule;

[0061] The process of adjusting the reward amount calculation rule corresponding to the third target node includes:

[0062] Displaying selectable reward types on the interactive device by means of a third drop-down box, wherein the selectable reward types include a claim amount type and a fixed reward amount type;

[0063] When a third selection operation for the claim amount type is received, determining that the reward amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding reward amount;

[0064] When a fourth selection operation for a fixed reward amount type is received, it is determined that the reward amount calculation rule corresponding to the third target node is: using the fixed reward amount as the reward amount corresponding to each order.

[0065] In some optional implementations, the calculation rule maintenance operation includes a maintenance operation on a penalty amount calculation rule;

[0066] The process of adjusting the penalty amount calculation rule corresponding to the third target node includes:

[0067] Displaying selectable penalty types on the interactive device by means of a fourth drop-down box, wherein the selectable penalty types include a claim amount type, a claim plus penalty amount type, and a fixed penalty amount type;

[0068] When a fifth selection operation for the claim amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding penalty amount;

[0069] When a sixth selection operation for the claim plus penalty amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: taking the sum of the claim amount of each order and the maintained penalty amount as the penalty amount corresponding to each order;

[0070] When the seventh selection operation for the fixed fine amount type is received, it is determined that the fine amount calculation rule corresponding to the third target node is: the fixed fine amount is used as the fine amount corresponding to each order.

[0071] In some optional embodiments, the apparatus further includes a reference sample module, wherein the reference sample module is configured to:

[0072] Displaying selectable attachment types using a fifth drop-down box on the interactive device;

[0073] receiving, using the interactive device, an eighth selection operation for one of the attachment types;

[0074] In response to the eighth selection operation, obtaining a reference example corresponding to the selected attachment type;

[0075] The reference sample is displayed using the interactive device.

[0076] In a third aspect, the present application provides an electronic device comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of any of the above methods when executing the computer program.

[0077] In a fourth aspect, the present application provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of any of the above methods are implemented. BRIEF DESCRIPTION OF THE DRAWINGS

[0078] The present application is further described below with reference to the accompanying drawings and implementation methods.

[0079] Figure 1 A flow chart of a maintenance method for automatically processing information provided in an embodiment of the present application is shown.

[0080] Figure 2 A schematic diagram of a process for adding an automatic processing node provided in an embodiment of the present application is shown.

[0081] Figure 3A schematic diagram of a process for deleting an automatic processing node provided in an embodiment of the present application is shown.

[0082] Figure 4 A flow chart of a maintenance reward amount calculation rule provided in an embodiment of the present application is shown.

[0083] Figure 5 A flow chart of a maintenance penalty amount calculation rule provided in an embodiment of the present application is shown.

[0084] Figure 6 A flow chart of a display reference example provided in an embodiment of the present application is shown.

[0085] Figure 7 A schematic diagram of a maintenance page for an automatic processing node provided in an embodiment of the present application is shown.

[0086] Figure 8 A schematic diagram of a maintenance page of a reference example provided in an embodiment of the present application is shown.

[0087] Figure 9 A schematic structural diagram of a maintenance device for automatically processing information provided in an embodiment of the present application is shown.

[0088] Figure 10 A structural block diagram of an electronic device provided in an embodiment of the present application is shown.

[0089] Figure 11 A schematic diagram of the structure of a program product provided in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0090] The technical solutions in this application will be described below in conjunction with the accompanying drawings and specific implementation methods of this application. It should be noted that, under the premise of no conflict, the various implementation methods or technical features described below can be arbitrarily combined to form a new implementation method.

[0091] In this application, "at least one" means one or more, and "more" means two or more. "And / or" describes the association relationship of associated objects, indicating that three relationships may exist. For example, A and / or B can mean: the existence of A alone, the existence of A and B at the same time, and the existence of B alone, where A and B can be singular or plural. The character " / " generally indicates that the previous and next associated objects are in an "or" relationship. "At least one of the following" or similar expressions refers to any combination of these items, including any combination of single or plural items. For example, at least one of a, b or c can mean: a, b, c, a and b, a and c, b and c, a and b and c, where a, b and c can be single or multiple. It is worth noting that "at least one" can also be interpreted as "one or more items".

[0092] It should also be noted that, in this application, words such as "exemplary" or "for example" are used to indicate examples, illustrations, or descriptions. Any embodiment or design described in this application as "exemplary" or "for example" should not be construed as being preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "for example" is intended to present the relevant concepts in a concrete manner.

[0093] [Method Implementation Method]

[0094] See also Figure 1 , Figure 1 A flow chart of a maintenance method for automatically processing information provided in an embodiment of the present application is shown.

[0095] An embodiment of the present application provides a method for maintaining automatically processed information, for maintaining automatically processed information in an arbitration system, the method comprising:

[0096] Step S101: When a node addition operation for a first target node is received, the first target node is adjusted from a manually processed node to an automatically processed node;

[0097] Step S102: When a node deletion operation for a second target node is received, the second target node is adjusted from an automatic processing node to a manual processing node;

[0098] Step S103: When a calculation rule maintenance operation for a third target node is received, the reward amount calculation rule and / or fine amount calculation rule corresponding to the third target node is adjusted, and the third target node is a node that has received an order or is continuing to process a declaration.

[0099] Therefore, the automatic processing information in the arbitration system may include, for example, automatic processing nodes and their corresponding reward amount calculation rules and / or penalty amount calculation rules (if corresponding rules exist), etc.

[0100] The number of automatic processing nodes can be one or more, and the automatic processing nodes can be added and deleted.

[0101] Except for the automatically processed nodes, the remaining nodes are manually processed nodes.

[0102] Here, automatic transfer and manual transfer refer to the processing methods when the order arrives at this node.

[0103] Specifically, when a node addition operation is received for the first target node (one of the manually processed nodes), it can be adjusted from a manually processed node to an automatically processed node; when a node deletion operation is received for the second target node (one of the automatically processed nodes), it can be adjusted from an automatically processed node to a manually processed node; when a calculation rule maintenance operation is received for the third target node (the [Order Received and Processing] node or the [Continue to Apply and Process] node), the reward amount calculation rules and / or fine amount calculation rules corresponding to the node can be adjusted.

[0104] By maintaining various automatic processing information, the addition and deletion of automatic processing nodes and the rapid adjustment of amount calculation rules are realized, which improves the maintenance efficiency of various automatic processing information in the arbitration system and thus improves the arbitration efficiency.

[0105] The above maintenance method greatly facilitates the work of arbitrators and developers. When the automatically processed information needs to be maintained, the developer does not need to modify the underlying code. Instead, the arbitrator can independently adjust the relevant information on the front-end page to complete the maintenance, which reduces development work and internal communication costs.

[0106] Currently, arbitration system maintenance is mostly done by developers, who often face heavy development workloads and often have uncertain work schedules. When arbitrators need to maintain information, developers may not be able to respond in a timely manner. Although the arbitration system currently has multiple automatic processing functions, it is no longer suitable for current needs and cannot be used to process orders awaiting arbitration. Arbitrators may need to manually process a large number of orders awaiting arbitration to prevent backlogs.

[0107] Manual processing may lead to arbitration errors and trigger disputes among multiple stakeholders.

[0108] The above maintenance method uses technical means to reduce development costs, reduce developers' repetitive work, and reduce internal communication costs between arbitrators and developers. It can also flexibly meet the arbitrators' needs to adjust the automatic processing of information at any time, which helps to improve the work efficiency of both parties (arbitrators and developers).

[0109] In the embodiment of the present application, the node may include one or more of the following:

[0110] Orders have been submitted for acceptance;

[0111] The order has been received and is being processed;

[0112] Processed and no appeal;

[0113] Appeal pending;

[0114] The appeal has been processed and is pending review;

[0115] The application is still being processed;

[0116] Processed and awaiting review.

[0117] The "declaration" in the above node names refers to submitting the order to the arbitration system, "acceptance" refers to the arbitration personnel accepting the order, "processing" can be automatic or manual, "appeal" refers to the relevant stakeholders being dissatisfied with the arbitration result and filing an appeal, and "review" can be automatic or manual.

[0118] Arbitrators can adjust one or more nodes to automatic processing nodes or manual processing nodes in a targeted manner according to the needs of actual applications.

[0119] In an embodiment of the present application, the calculation rules include reward amount calculation rules and / or fine amount calculation rules.

[0120] It should be noted that in the embodiment of the present application, the order of each node and the order between nodes (or the dependency relationship, upstream and downstream relationship) is pre-set, that is, the next node of each node is determined, not unknown, and does not require adjustment or setting by the arbitrator.

[0121] In a specific application scenario, the next node of [Declared Orders Pending] is [Orders Accepted and Processing], and the next node of [Appeals Pending Processing] is [Appeals Processed and Pending Review].

[0122] In addition, it should be noted that the "node addition" in the embodiments of this application refers to the "automatic processing node addition", that is, a node is converted from a manually processed node to an automatically processed node, rather than adding a new "node". Similarly, the "node deletion" in the embodiments of this application refers to the "automatic processing node deletion", that is, a node is converted from an automatically processed node to a manually processed node, rather than deleting an existing "node".

[0123] See also Figure 2 , Figure 2 A schematic diagram of a process for adding an automatic processing node provided in an embodiment of the present application is shown.

[0124] In some optional embodiments, the method may further include:

[0125] Step S104: displaying the nodes that can be added by using a first drop-down box on the interactive device;

[0126] Step S105: using the interactive device to receive a first selection operation for one of the nodes that can be added;

[0127] Step S106: In response to the first selection operation, one of the nodes that can be added is selected as the first target node, and it is determined that the node addition operation for the first target node is received.

[0128] Thus, a drop-down box displays one or more nodes that can be added (i.e., the current manually processed nodes), and the arbitrator can select one of them to adjust it to an automatic processing node. This has the advantage of being simple to operate and convenient for the arbitrator to add an automatic processing node.

[0129] In an embodiment of the present application, the interactive device may be, for example, a terminal device with display and interactive functions, specifically, a mobile phone, a tablet computer, a laptop computer, a desktop computer, a smart wearable device or other smart terminal device, or a console or workstation.

[0130] The embodiments of the present application do not limit the manner in which the interactive device receives various (manual) operations. Operations may be divided according to input methods, such as text input operations, audio input operations, video input operations, key operations, mouse operations, keyboard operations, smart stylus operations, etc.

[0131] In a specific application scenario, the options corresponding to the first drop-down box include [Declared Order Pending, Order Accepted, Processing, Processed but Not Appealed, Appeal Appealed, Pending Review, Continued Order Processing, Processed, Pending Review]. When the arbitrator selects [Order Accepted, Processing], this node is adjusted as the first target node to an automatic processing node, thus increasing the number of automatic processing nodes.

[0132] There's a "+" button to the right of the first drop-down box. When the arbitrator clicks the "+," a new drop-down box appears below it. The options in this new drop-down box represent all currently active processing nodes, namely [Submitted for Acceptance, Processed but Not Appealed, Appealed for Processing, Appeal Processed for Review, Submitting for Processing, and Processed for Review]. The arbitrator can select another node as needed to adjust it to an automatic processing node, further increasing the number of automatic processing nodes.

[0133] This makes it convenient for arbitrators to add multiple automatic processing nodes, or even set all nodes as automatic processing nodes. This is technically possible as long as it meets the needs of actual applications.

[0134] In some other optional embodiments, the method may further include:

[0135] Display addable nodes using labels on interactive devices;

[0136] When a selection operation for one of the labels is received, the node corresponding to the selected label is used as the first target node, and it is determined that the node adding operation for the first target node is received.

[0137] See also Figure 3 , Figure 3 A schematic diagram of a process for deleting an automatic processing node provided in an embodiment of the present application is shown.

[0138] In some optional embodiments, the method may further include:

[0139] Step S107: displaying the deletable nodes on the interactive device using a second drop-down box;

[0140] Step S108: using the interactive device to receive a second selection operation on one of the deletable nodes;

[0141] Step S109: In response to the second selection operation, one of the selected deletable nodes is used as the second target node, and it is determined that the node deletion operation for the second target node is received.

[0142] Thus, a drop-down box displays one or more nodes that can be deleted (i.e., the currently automatically processed nodes), and the arbitrator can select one of them and adjust it to a manually processed node. This has the advantage of being simple to operate and convenient for the arbitrator to delete the automatically processed node.

[0143] In a specific application scenario, the second drop-down box corresponds to the options [Order Accepted, Processing] and [Continue to Apply, Processing]. When the arbitrator selects [Order Accepted, Processing], the node is adjusted to a manual processing node as the second target node, deleting the automatic processing node.

[0144] The second drop-down box has a "-" button to the right. When the arbitrator clicks "-", a new drop-down box appears below it. This new drop-down box displays all currently processed nodes, including [Continue Processing]. The arbitrator can select this remaining node again to manually process it, deleting the automatically processed node.

[0145] This makes it convenient for arbitrators to delete multiple automatic processing nodes, or even set all nodes as manual processing nodes. This is technically possible as long as it meets the needs of actual applications.

[0146] In some optional embodiments, the method may further include:

[0147] For orders transferred to each automatic processing node, automatic transfer processing is performed to allow the order to enter the next node of the current node.

[0148] Therefore, after the order flow is transferred to the automatic processing node, the arbitration system automatically reviews and processes it, improving arbitration efficiency.

[0149] See also Figure 4 , Figure 4 A flow chart of a maintenance reward amount calculation rule provided in an embodiment of the present application is shown.

[0150] In some optional implementations, the calculation rule maintenance operation may include a maintenance operation for a reward amount calculation rule;

[0151] The process of adjusting the reward amount calculation rule corresponding to the third target node may include:

[0152] Step S201: displaying selectable reward types on the interactive device using a third drop-down box, wherein the selectable reward types include a claim amount type and a fixed reward amount type;

[0153] Step S202: When a third selection operation for a claim amount type is received, determining that a reward amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding reward amount;

[0154] Step S203: When the fourth selection operation for the fixed reward amount type is received, it is determined that the reward amount calculation rule corresponding to the third target node is: the fixed reward amount is used as the reward amount corresponding to each order.

[0155] Therefore, setting up two types of rewards allows arbitrators to flexibly adjust the reward amount calculation rules. The claim amount can be obtained from the declaration information, and the fixed reward amount can be maintained separately by the arbitrator.

[0156] In the embodiment of the present application, the third selection operation and the fourth selection operation may be received by using an interactive device.

[0157] See also Figure 5 , Figure 5 A flow chart of a maintenance penalty amount calculation rule provided in an embodiment of the present application is shown.

[0158] In some optional implementations, the calculation rule maintenance operation may include a maintenance operation for a penalty amount calculation rule;

[0159] The process of adjusting the penalty amount calculation rule corresponding to the third target node may include:

[0160] Step S301: displaying selectable penalty types on the interactive device using a fourth drop-down box, wherein the selectable penalty types include a claim amount type, a claim plus penalty amount type, and a fixed penalty amount type;

[0161] Step S302: When a fifth selection operation for the claim amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding penalty amount;

[0162] Step S303: When a sixth selection operation for the claim plus fine amount type is received, determining that the fine amount calculation rule corresponding to the third target node is: taking the sum of the claim amount of each order and the maintained fine amount as the fine amount corresponding to each order;

[0163] Step S304: When the seventh selection operation for the fixed fine amount type is received, it is determined that the fine amount calculation rule corresponding to the third target node is: the fixed fine amount is used as the fine amount corresponding to each order.

[0164] Therefore, three types of fines are set up to allow arbitrators to flexibly adjust the fine calculation rules. Among them, the claim amount can be obtained from the declaration information, and the fine amount and fixed fine amount can be maintained separately by the arbitrator.

[0165] In the embodiment of the present application, the fifth to seventh selection operations may be received by using an interactive device.

[0166] The embodiments of the present application do not limit the fixed reward amount, the maintained fine amount, and the fixed fine amount. The fixed reward amount can be, for example, 50 yuan, 100 yuan, 200 yuan, 1,000 yuan, 10,000 yuan, etc., the maintained fine amount can be, for example, 50 yuan, 100 yuan, 200 yuan, 1,000 yuan, 10,000 yuan, etc., and the fixed fine amount can be, for example, 50 yuan, 100 yuan, 200 yuan, 1,000 yuan, 10,000 yuan, etc.

[0167] See also Figure 6 , Figure 6 A flow chart of a display reference example provided in an embodiment of the present application is shown.

[0168] In some optional embodiments, the method may further include:

[0169] Step S401: displaying selectable attachment types on the interactive device using a fifth drop-down box;

[0170] Step S402: receiving an eighth selection operation for one of the attachment types using the interactive device;

[0171] Step S403: In response to the eighth selection operation, obtaining a reference example corresponding to the selected attachment type;

[0172] Step S404: Displaying the reference sample using the interactive device.

[0173] This will make it easier for arbitrators to update reference examples corresponding to each attachment type. At a time when the express delivery industry is developing rapidly, the population it covers is constantly expanding, and various new types of orders awaiting arbitration are emerging one after another, reference examples of the attachments that need to be uploaded will be provided in a timely manner to play a guiding role, facilitating the guidance of platforms, merchants, carriers, consumers and other stakeholders that need arbitration to upload attachments that meet the requirements.

[0174] In the embodiment of the present application, the selectable attachment types may include, for example, one or more of the following: main waybill, signature receipt, sub-waybill, customized electronic waybill, etc.

[0175] See also Figure 7 , Figure 7 A schematic diagram of a maintenance page for an automatic processing node provided in an embodiment of the present application is shown.

[0176] In a specific application scenario, an automatic processing information maintenance module is added to the arbitration type maintenance section of the arbitration system. The arbitrator checks "Automatic processing information maintenance" in the category, and then the arbitration system automatically reviews the order flow when it is transferred to the maintained automatic processing node.

[0177] After the order is processed, the default appeal period is 48 hours. If it exceeds 48 hours, the order node can be automatically transferred to [Processed, No Appeal].

[0178] If the [Declared Orders to be Received] node is set as a manual processing node, the default processor can be the preset dispatcher, who will assign an arbitration personnel for manual processing.

[0179] For the two nodes [Orders Received and Processing] and [Declaration Processing Continued]:

[0180] When the reward type is "Claim Amount", the maintenance field of "Fixed Reward Amount" is hidden;

[0181] When the reward type is "Fixed Reward Amount", the maintenance field of "Fixed Reward Amount" is displayed by default;

[0182] When the "Claim Amount" type is selected as the penalty type, the maintenance fields of "Penalty Amount" and "Fixed Penalty Amount" are hidden;

[0183] When the "Claim + Fine Amount" type is selected as the fine type, the "Fine Amount" maintenance field is displayed by default, and the "Fixed Fine Amount" maintenance field is hidden;

[0184] When the "Fixed Fine Amount" type is selected as the fine type, the maintenance fields of "Fixed Fine Amount" are displayed by default, and the maintenance fields of "Fine Amount" are hidden.

[0185] The maintenance fields of "fixed reward amount", "fine amount" and "fixed fine amount" can be in the form of text input boxes, and the entered values ​​are limited to integers greater than or equal to 0.

[0186] The calculation rules for the actual reward amount and the actual fine amount are as follows:

[0187] If the reward type is "Claim Amount", the actual reward amount is equal to the declared claim amount;

[0188] If the reward type is "Fixed Reward Amount", the actual reward amount is equal to the maintained fixed reward amount;

[0189] Select "Claim Amount" for the penalty type, and the actual penalty amount will be equal to the declared claim amount;

[0190] If the penalty type is "Claim + Penalty Amount", the actual penalty amount is equal to the declared claim amount + the maintained penalty amount;

[0191] If "Fixed Fine Amount" is selected as the fine type, the actual fine amount is equal to the maintained fixed fine amount.

[0192] See also Figure 8 , Figure 8 A schematic diagram of a maintenance page of a reference example provided in an embodiment of the present application is shown.

[0193] In a specific application scenario, an attachment reference sample module is added to the arbitration type maintenance section of the arbitration system. Specifically, the [Attachment Selection] drop-down box can be set to support uploading attachments in multiple preset formats. The preset formats may include one or more of BMP, JPG, JPEG, PNG, TIF, GIF, PCX, PSD, CDR, PCD, UFO, EPS, and RAW.

[0194] Each reference sample corresponds to at most one image, and the image size is no larger than 1 megabyte.

[0195] Each declaration page displays a reference example corresponding to the type of attachment currently to be uploaded. Clicking on the image supports enlargement and downloading, similar to the declaration attachments (clicking on the declaration attachment also supports enlargement and downloading).

[0196] [Device Implementation Method]

[0197] See also Figure 9 , Figure 9 A schematic structural diagram of a maintenance device for automatically processing information provided in an embodiment of the present application is shown.

[0198] The embodiment of the present application also provides a maintenance device for automatically processing information. The specific implementation method thereof is consistent with the implementation method and the technical effects achieved in the above-mentioned method implementation method, and some contents will not be repeated here.

[0199] The automatic processing information maintenance device is used to maintain the automatic processing information in the arbitration system, and the device includes:

[0200] The node adding module 101 is configured to, upon receiving a node adding operation for a first target node, adjust the first target node from a manually processed node to an automatically processed node;

[0201] The node deletion module 102 is configured to adjust the second target node from an automatically processed node to a manually processed node when a node deletion operation for the second target node is received;

[0202] The rule adjustment module 103 is used to adjust the reward amount calculation rule and / or fine amount calculation rule corresponding to the third target node when receiving a calculation rule maintenance operation for the third target node, and the third target node is a node that has received an order or is continuing to process a declaration.

[0203] In some optional implementations, the node adding module 101 may also be used to:

[0204] Displaying addable nodes on the interactive device using a first drop-down box;

[0205] Receiving, by means of the interactive device, a first selection operation for one of the addable nodes;

[0206] In response to the first selection operation, one of the nodes that can be added is selected as the first target node, and it is determined that the node addition operation for the first target node is received.

[0207] In some optional implementations, the node deletion module 102 may also be used to:

[0208] On the interactive device, a second drop-down box is used to display the deletable nodes;

[0209] receiving, using the interactive device, a second selection operation for one of the deletable nodes;

[0210] In response to the second selection operation, one of the selected deletable nodes is used as the second target node, and it is determined that the node deletion operation for the second target node is received.

[0211] In some optional embodiments, the device may further include:

[0212] The automatic processing module 104 is configured to execute automatic flow processing for orders transferred to each automatic processing node, so that the orders enter the next node of the current node.

[0213] In some optional implementations, the calculation rule maintenance operation may include a maintenance operation for a reward amount calculation rule;

[0214] The process of adjusting the reward amount calculation rule corresponding to the third target node may include:

[0215] Displaying selectable reward types on the interactive device by means of a third drop-down box, wherein the selectable reward types include a claim amount type and a fixed reward amount type;

[0216] When a third selection operation for the claim amount type is received, determining that the reward amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding reward amount;

[0217] When a fourth selection operation for a fixed reward amount type is received, it is determined that the reward amount calculation rule corresponding to the third target node is: using the fixed reward amount as the reward amount corresponding to each order.

[0218] In some optional implementations, the calculation rule maintenance operation may include a maintenance operation for a penalty amount calculation rule;

[0219] The process of adjusting the penalty amount calculation rule corresponding to the third target node may include:

[0220] Displaying selectable penalty types on the interactive device by means of a fourth drop-down box, wherein the selectable penalty types include a claim amount type, a claim plus penalty amount type, and a fixed penalty amount type;

[0221] When a fifth selection operation for the claim amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding penalty amount;

[0222] When a sixth selection operation for the claim plus penalty amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: taking the sum of the claim amount of each order and the maintained penalty amount as the penalty amount corresponding to each order;

[0223] When the seventh selection operation for the fixed fine amount type is received, it is determined that the fine amount calculation rule corresponding to the third target node is: the fixed fine amount is used as the fine amount corresponding to each order.

[0224] In some optional implementations, the apparatus further includes a reference sample module 105, and the reference sample module 105 can be configured to:

[0225] Displaying selectable attachment types using a fifth drop-down box on the interactive device;

[0226] receiving, using the interactive device, an eighth selection operation for one of the attachment types;

[0227] In response to the eighth selection operation, obtaining a reference example corresponding to the selected attachment type;

[0228] The reference sample is displayed using the interactive device.

[0229]

Equipment Implementation Method

[0230] An embodiment of the present application also provides an electronic device, which includes a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of any of the above methods are implemented. The specific implementation method is consistent with the implementation method and the technical effect achieved in the implementation method of the above method, and some contents will not be repeated here.

[0231] See also Figure 10 , Figure 10 A structural block diagram of an electronic device 200 provided in an embodiment of the present application is shown.

[0232] The electronic device 200 may include, for example, at least one memory 210 , at least one processor 220 , and a bus 230 connecting different platform systems.

[0233] The memory 210 may include a readable medium in the form of a volatile memory, such as a random access memory (RAM) 211 and / or a cache memory 212 , and may further include a read-only memory (ROM) 213 .

[0234] The memory 210 also stores a computer program, which can be executed by the processor 220, so that the processor 220 implements the steps of any of the above methods.

[0235] The memory 210 may also include a utility 214 having at least one program module 215, such program module 215 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment.

[0236] Accordingly, the processor 220 may execute the aforementioned computer program and the utility 214 .

[0237] The processor 220 may be implemented as one or more application specific integrated circuits (ASICs), DSPs, programmable logic devices (PLDs), complex programmable logic devices (CPLDs), field programmable gate arrays (FPGAs), or other electronic components.

[0238] Bus 230 may represent one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor, or a local bus using any of a variety of bus architectures.

[0239] The electronic device 200 may also communicate with one or more external devices 240, such as a keyboard, pointing device, Bluetooth device, etc., and may also communicate with one or more devices capable of interacting with the electronic device 200, and / or any device that enables the electronic device 200 to communicate with one or more other computing devices (e.g., a router, a modem, etc.). Such communication may be performed via an input / output interface 250. Furthermore, the electronic device 200 may also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) via a network adapter 260. The network adapter 260 may communicate with other modules of the electronic device 200 via the bus 230. It should be understood that, although not shown in the figures, other hardware and / or software modules may be used in conjunction with the electronic device 200, including but not limited to microcode, device drivers, redundant processors, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms.

[0240]

Medium Implementation Method

[0241] An embodiment of the present application also provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, it implements the steps of any of the above methods. Its specific implementation method is consistent with the implementation method and the technical effect achieved in the implementation method of the above method, and some contents will not be repeated here.

[0242] See also Figure 11 , Figure 11 A schematic diagram of the structure of a program product provided in an embodiment of the present application is shown.

[0243] The program product is used to implement any of the above methods. The program product can use a portable compact disc read-only memory (CD-ROM) and include program code, and can be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited to this. In the embodiment of the present application, the readable storage medium can be any tangible medium that contains or stores a program, and the program can be used by or in combination with an instruction execution system, device or device. The program product can use any combination of one or more readable media. The readable medium can be a readable signal medium or a readable storage medium. The readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of readable storage media (a non-exhaustive list) include: an electrical connection with one or more wires, a portable disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above.

[0244] A computer-readable storage medium may include a data signal propagated in baseband or as part of a carrier wave, carrying readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination thereof. The readable storage medium may also be any readable medium that can transmit, propagate, or transfer a program for use by or in conjunction with an instruction execution system, apparatus, or device. The program code contained on the readable storage medium may be transmitted using any suitable medium, including but not limited to wireless, wired, optical cable, RF, or any suitable combination thereof. The program code for performing the operations of the present invention may be written in any combination of one or more programming languages, including object-oriented programming languages ​​such as Java, C++, and conventional procedural programming languages ​​such as C or similar programming languages. The program code may be executed entirely on the user computing device, partially on the user device, as a standalone software package, partially on the user computing device and partially on a remote computing device, or entirely on a remote computing device or server. Where a remote computing device is involved, the remote computing device may be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computing device (e.g., through the Internet using an Internet service provider).

[0245] This application is explained from the perspectives of purpose of use, effectiveness, progress and novelty, and has complied with the functional enhancement and use requirements emphasized by the Patent Law. The above description and drawings of this application are only preferred embodiments of this application and are not intended to limit this application. Therefore, all structures, devices, features, etc. that are similar or identical to those of this application, that is, all equivalent replacements or modifications made in accordance with the scope of the patent application of this application, should fall within the scope of protection of the patent application of this application.

Claims

1. A maintenance method for automatically processing information, characterized in that: For maintaining automatically processed information in an arbitration system, the method comprising: When a node addition operation is received for a first target node, the first target node is adjusted from a manually processed node to an automatically processed node; "node addition" refers to "automatically processed node addition" rather than adding a new "node"; When a node deletion operation is received for a second target node, the second target node is adjusted from an automatically processed node to a manually processed node; "node deletion" refers to "automatically processed node deletion" rather than deleting an existing "node"; When a calculation rule maintenance operation is received for a third target node, adjusting the reward amount calculation rule and / or penalty amount calculation rule corresponding to the third target node, where the third target node is a node in the process of receiving an order or a node in the process of continuing to submit a declaration; Among them, except for the automatic processing nodes, the remaining nodes are manually processed nodes; and the order of each node and the order between nodes are pre-set.

2. The maintenance method for automatically processing information according to claim 1, characterized in that: The method further comprises: Displaying addable nodes on the interactive device using a first drop-down box; Receiving, by means of the interactive device, a first selection operation for one of the addable nodes; In response to the first selection operation, one of the nodes that can be added is selected as the first target node, and it is determined that the node addition operation for the first target node is received.

3. The maintenance method for automatically processing information according to claim 1, characterized in that: The method further comprises: On the interactive device, a second drop-down box is used to display the deletable nodes; receiving, using the interactive device, a second selection operation for one of the deletable nodes; In response to the second selection operation, one of the selected deletable nodes is used as the second target node, and it is determined that the node deletion operation for the second target node is received.

4. The maintenance method for automatically processing information according to any one of claims 1 to 3, characterized in that: The method further comprises: For orders transferred to each automatic processing node, automatic transfer processing is performed to allow the order to enter the next node of the current node.

5. The maintenance method for automatically processing information according to claim 1, characterized in that: The calculation rule maintenance operation includes a maintenance operation for the reward amount calculation rule; The process of adjusting the reward amount calculation rule corresponding to the third target node includes: Displaying selectable reward types on the interactive device by means of a third drop-down box, wherein the selectable reward types include a claim amount type and a fixed reward amount type; When a third selection operation for the claim amount type is received, determining that the reward amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding reward amount; When a fourth selection operation for a fixed reward amount type is received, it is determined that the reward amount calculation rule corresponding to the third target node is: using the fixed reward amount as the reward amount corresponding to each order.

6. The maintenance method for automatically processing information according to claim 1, characterized in that: The calculation rule maintenance operation includes a maintenance operation for a penalty amount calculation rule; The process of adjusting the penalty amount calculation rule corresponding to the third target node includes: Displaying selectable penalty types on the interactive device by means of a fourth drop-down box, wherein the selectable penalty types include a claim amount type, a claim plus penalty amount type, and a fixed penalty amount type; When a fifth selection operation for the claim amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: using the claim amount of each order as its corresponding penalty amount; When a sixth selection operation for the claim plus penalty amount type is received, determining that the penalty amount calculation rule corresponding to the third target node is: taking the sum of the claim amount of each order and the maintained penalty amount as the penalty amount corresponding to each order; When the seventh selection operation for the fixed fine amount type is received, it is determined that the fine amount calculation rule corresponding to the third target node is: the fixed fine amount is used as the fine amount corresponding to each order.

7. The maintenance method for automatically processing information according to claim 1, characterized in that: The method further comprises: Displaying selectable attachment types using a fifth drop-down box on the interactive device; receiving, using the interactive device, an eighth selection operation for one of the attachment types; In response to the eighth selection operation, obtaining a reference example corresponding to the selected attachment type; The reference sample is displayed using the interactive device.

8. A maintenance device for automatically processing information, characterized in that: For maintaining automatically processed information in an arbitration system, the apparatus comprises: a node adding module, configured to, upon receiving a node adding operation for a first target node, adjust the first target node from a manually processed node to an automatically processed node; "node adding" refers to "automatically processed node adding" rather than adding a new "node"; a node deletion module configured to, upon receiving a node deletion operation for a second target node, adjust the second target node from an automatically processed node to a manually processed node; "node deletion" refers to "automatically processed node deletion" rather than deleting an existing "node"; a rule adjustment module configured to adjust, upon receiving a calculation rule maintenance operation for a third target node, a reward amount calculation rule and / or a penalty amount calculation rule corresponding to the third target node, wherein the third target node is a node in the process of receiving an order or a node in the process of continuing to process a declaration; Among them, except for the automatic processing nodes, the remaining nodes are manually processed nodes; and the order of each node and the order between nodes are pre-set.

9. An electronic device, characterized in that: The electronic device includes a memory and a processor, the memory stores a computer program, and the processor implements the steps of the method according to any one of claims 1 to 7 when executing the computer program.

10. A computer-readable storage medium, characterized in that The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 7 are implemented.

Images