Business work order processing method, server and storage medium

Abstract

The application discloses a service work order processing method, a server and a computer readable storage medium. The method comprises the following steps: receiving a signal control work order, and acquiring a work order parameter of the signal control work order; when a service rule corresponding to the work order parameter is not updated, acquiring a historical processing record corresponding to the signal control work order; determining a processing action corresponding to the signal control work order according to the historical processing record, and executing the processing action. The application aims to improve the processing efficiency of the signal control work order.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of communication technology, in particular to a service work order processing method, a server and a computer readable storage medium. BACKGROUND

[0002] In the business of a telecom operator, the signal control stop and restart business is a core business supporting the business system of the telecom operator. In particular, the signal control restart business has a high requirement for timeliness because of its obvious user perception. However, in the related technology, the signal control work order is triggered according to the real-time balance and credit limit of a communication account, and then sent to a network element for stop or restart processing.

[0003] Because the signal control stop and restart process in the related technology involves multiple data query processes, the signal control stop and restart process is very complex and the processing efficiency is difficult to improve.

[0004] The above content is only used to assist in understanding the technical solutions of the present application and does not represent the acknowledgement of the above content as prior art. SUMMARY

[0005] The main purpose of the present application is to provide a service work order processing method, a server and a computer readable storage medium, which aims to improve the efficiency of signal control work order processing.

[0006] To achieve the above purpose, the present application provides a service work order processing method, which comprises the following steps:

[0007] receiving a signal control work order and obtaining the work order parameters of the signal control work order;

[0008] when the business rules corresponding to the work order parameters are not updated, obtaining the historical processing records corresponding to the signal control work order;

[0009] determining the processing action corresponding to the signal control work order according to the historical processing records, and executing the processing action.

[0010] Optionally, the step of determining the processing action corresponding to the signal control work order according to the historical processing records, and executing the processing action comprises:

[0011] determining the processing instruction and the network element identification corresponding to the signal control work order according to the historical processing records;

[0012] sending the processing instruction to the network element corresponding to the network element identification, wherein the network element receives the processing instruction and executes the processing instruction.

[0013] Optionally, after the step of receiving a signal control work order and obtaining the work order parameters of the signal control work order, the method further comprises:

[0014] obtaining a current state of a simple process control identifier;

[0015] when the current state is enabling a simple process, performing the step of obtaining a historical processing record corresponding to the signal control work order when a business rule corresponding to the work order parameter is not updated;

[0016] when the current state is not enabling a simple process, processing the signal control work order according to an original work order processing flow.

[0017] Optionally, the step of processing the signal control work order according to an original work order processing flow comprises:

[0018] determining a work order splitting rule according to the work order parameter;

[0019] splitting the signal control work order according to the work order splitting rule to generate at least one sub-work order;

[0020] determining a target instruction and a target network element corresponding to the sub-work order, and sending the target instruction to the target network element.

[0021] Optionally, the step of obtaining a historical processing record corresponding to the signal control work order when a business rule corresponding to the work order parameter is not updated comprises:

[0022] when a business rule corresponding to the work order parameter is not updated, querying the historical processing record corresponding to the signal control work order in a historical record corresponding to a preset time period;

[0023] when the historical processing record is queried, obtaining the historical processing record.

[0024] Optionally, after the step of querying the historical processing record corresponding to the signal control work order in a historical record corresponding to a preset time period when a business rule corresponding to the work order parameter is not updated, the method further comprises:

[0025] when the historical processing record is not queried, processing the signal control work order according to an original work order processing flow.

[0026] Optionally, after the step of determining a processing action corresponding to the signal control work order according to the historical processing record and performing the processing action, the method further comprises:

[0027] updating the historical processing record corresponding to the signal control work order.

[0028] In addition, to achieve the above object, the application further provides a server, which comprises a memory, a processor and a service order processing program stored in the memory and executable on the processor, and the processor executes the service order processing program to implement the steps of the service order processing method.

[0029] In addition, to achieve the above object, the application further provides a server, which comprises a memory, a processor and a service order processing program stored in the memory and executable on the processor, and the processor executes the service order processing program to implement the steps of the service order processing method.

[0030] The receiving module is configured to receive the signal control order and acquire an order parameter of the signal control order.

[0031] The acquiring module is configured to acquire a historical processing record corresponding to the signal control order when a service rule corresponding to the order parameter is not updated.

[0032] The executing module is configured to determine a processing action corresponding to the signal control order according to the historical processing record and execute the processing action.

[0033] In addition, to achieve the above object, the application further provides a computer readable storage medium, which stores a service order processing program, and the processor executes the service order processing program to implement the steps of the service order processing method.

[0034] The service order processing method, the server and the computer readable storage medium provided by the application first receive a signal control order and acquire an order parameter of the signal control order, then acquire a historical processing record corresponding to the signal control order when a service rule corresponding to the order parameter is not updated, determine a processing action corresponding to the signal control order according to the historical processing record and execute the processing action. Since the processing action corresponding to the signal control order can be determined according to the historical processing record when the service rule corresponding to the order parameter is not updated, the service order does not need to be split and the corresponding processing instruction does not need to be determined. In this way, the service order processing flow is shortened, and the service order processing efficiency is improved. At the same time, only the historical processing data needs to be acquired in the service order processing process, and other service data does not need to be frequently called. Therefore, frequent data query and rule matching are avoided, and the robustness of the service order processing system is improved. BRIEF DESCRIPTION OF DRAWINGS

[0035] Figure 1 is a terminal structure schematic diagram of a hardware running environment related to the embodiment scheme of the application;

[0036] Figure 2 is a flow schematic diagram of an embodiment of the service order processing method of the application;

[0037] Figure 3Fig. 2 is a flowchart of another embodiment of the service work order processing method of the present application;

[0038] Figure 4 Fig. 3 is a flowchart of still another embodiment of the service work order processing method of the present application

[0039] Figure 5 Fig. 4 is a schematic diagram of the modularization of the server involved in the embodiments of the present application.

[0040] The implementation, functional features and advantages of the present application will be further described with reference to the embodiments and the accompanying drawings. DETAILED DESCRIPTION

[0041] It should be understood that the specific embodiments described herein merely set forth preferred combinations of components and / or other features, and that persons of ordinary skill in the art will be able to design many other varieties thereof that are not explicitly described or illustrated herein. Those skilled in the art will further appreciate that the embodiments described herein are merely exemplary in nature, and that they are made with the intent to teach one skilled in the art some of the numerous ways to make and use the application.

[0042] As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1. Figure 1 Figure 1 As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1.

[0043] The terminal of the embodiments of the present application can be a server.

[0044] As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1. Figure 1 As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1.

[0045] Those skilled in the art can understand that the terminal structure shown in Fig. 1 does not constitute a limitation on the terminal, and can include more or fewer components than those shown in the figure, or combine certain components, or different component arrangements. Figure 1 Those skilled in the art can understand that the terminal structure shown in Fig. 1 does not constitute a limitation on the terminal, and can include more or fewer components than those shown in the figure, or combine certain components, or different component arrangements.

[0046] Those skilled in the art can understand that the terminal structure shown in Fig. 1 does not constitute a limitation on the terminal, and can include more or fewer components than those shown in the figure, or combine certain components, or different component arrangements. Figure 1 Those skilled in the art can understand that the terminal structure shown in Fig. 1 does not constitute a limitation on the terminal, and can include more or fewer components than those shown in the figure, or combine certain components, or different component arrangements.

[0047] As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1. Figure 1 As shown in Fig. 1, the terminal involved in the embodiments of the present application can include a terminal structure as shown in Fig. 1.

[0048] In the embodiments of the present application, the service work order processing program can be stored in the memory 1004 as a computer storage medium. Figure 1 ​The terminal shown, the processor 1001 can be used to call the memory 1004 in the storage business order processing program, and performs the following operations:

[0049] Receive the signal control order, and obtain the order parameter of the signal control order;

[0050] When the service rule corresponding to the order parameter is not updated, the historical processing record corresponding to the signal control order is obtained;

[0051] According to the historical processing record, the processing action corresponding to the signal control order is determined, and the processing action is executed.

[0052] Further, the processor 1001 can call the business order processing program stored in the memory 1004, and further perform the following operations:

[0053] According to the historical processing record, the processing instruction and the network element identification corresponding to the signal control order are determined;

[0054] The processing instruction is sent to the network element corresponding to the network element identification, and the network element receives the processing instruction and executes the processing instruction.

[0055] Further, the processor 1001 can call the business order processing program stored in the memory 1004, and further perform the following operations:

[0056] Obtain the current state of the simple flow control identifier;

[0057] When the current state is to enable simple flow, the step of obtaining the historical processing record corresponding to the signal control order when the service rule corresponding to the order parameter is not updated is executed;

[0058] When the current state is not to enable simple flow, the signal control order is processed according to the original order processing flow.

[0059] Further, the processor 1001 can call the business order processing program stored in the memory 1004, and further perform the following operations:

[0060] According to the order parameter, the order splitting rule is determined;

[0061] According to the order splitting rule, the signal control order is split to generate at least one sub order;

[0062] Determine the target instruction and the target network element corresponding to the sub order, and send the target instruction to the target network element.

[0063] Further, the processor 1001 can call the business order processing program stored in the memory 1004, and further perform the following operations:

[0064] In a case where the service rule corresponding to the work order parameter is not updated, the historical processing record corresponding to the signal control work order is queried in a historical record corresponding to a preset time period;

[0065] When the historical processing record is queried, the historical processing record is acquired.

[0066] Further, the processor 1001 can invoke the service work order processing program stored in the memory 1004, and further perform the following operations:

[0067] When the historical processing record is not queried, the signal control work order is processed according to an original work order processing flow.

[0068] Further, the processor 1001 can invoke the service work order processing program stored in the memory 1004, and further perform the following operations:

[0069] The historical processing record corresponding to the signal control work order is updated.

[0070] The signal control stop / restart machine is an important function of the telecom operation service support system, which mainly functions to promote the signal control work order to send a network element for stop or restart processing according to the real-time balance and credit limit of a communication account. In related technologies, the processing flow of the stop / restart machine service work order mainly includes three steps: querying a user's subscribed service, splitting the work order according to rules and generating a send network element instruction according to a network element and attribute, and processing the send network element. Among them, querying the user's subscribed service means that, for the processing of the signal control work order, the relevant service subscribed by the user and the program control function opened, such as 4G (the 4th generation mobile communication technology) traffic, high-definition voice, etc., are first acquired. Splitting the work order according to rules means that the signal control work order is split according to the operation type and the service type, the network element type and the service type are identified, and the send network element processing instruction is generated according to the network element + service.

[0071] As can be seen, in the above signal control stop / restart machine flow, there are multiple data query processes, and the processing logic of work order splitting and instruction generation, which needs to match the corresponding splitting rules according to the operation type and the service type, and after splitting, the instruction template is matched according to the network element number + service. Each user often has multiple service attributes, and the generation of the corresponding opening instruction itself is a relatively complex process, so the existing scheme flow is complex, which leads to difficulty in improving the efficiency of the signal control stop / restart machine.

[0072] Moreover, in the above scheme, once a related database exception occurs, a fault in a certain intermediate link will directly lead to the interruption of the signal control stop / restart machine business flow, especially the restart machine business user perception is particularly obvious, which is easy to cause batch complaints.

[0073] To solve the above-mentioned defects existing in the related art, the embodiment of the present application proposes a service order processing method, which simulates generation of a network element instruction order according to historical signal control stop / restart machine records, avoids frequent data query and rule matching, simplifies the processing flow of signal control service orders, and can effectively improve the signal control service order processing efficiency.

[0074] Reference Figure 2 In an embodiment of the service order processing method of the present application, the service order processing method comprises the following steps:

[0075] Step S10, receiving a signal control order and obtaining order parameters of the signal control order;

[0076] Step S20, when a service rule corresponding to the order parameters is not updated, obtaining historical processing records corresponding to the signal control order;

[0077] Step S30, determining a processing action corresponding to the signal control order according to the historical processing records and executing the processing action.

[0078] The server can execute the service order processing method, and the server is provided with an order distribution function module. The order distribution function module can receive a signal control order triggered by other function modules of the server according to real-time rating, granted credit limit and other data of a user account. The signal control order can be a stop / restart machine credit control order.

[0079] When the signal control order is received, order parameters of the signal control order can be obtained. The order parameters refer to specific business parameters, control parameters and other specific parameters set in the signal control order.

[0080] It should be noted that the order parameters are used to reflect the specific content of the signal control order, so that signal control orders corresponding to different order parameters can realize different credit control functions. Signal control orders with the same order parameters are used to realize the same credit control function. Therefore, the processing flow and processing result of signal control orders corresponding to the same order parameters are the same.

[0081] Further, when a signal control order is received and order parameters corresponding to the signal control order are obtained, it can be determined whether a service rule corresponding to the order parameters has been updated. When the service rule corresponding to the order parameters is not updated, historical processing records corresponding to the signal control order are obtained, a processing action corresponding to the signal control order is determined according to the historical processing records, and the processing action is executed. When the service rule corresponding to the order parameters is updated, the signal control order is processed according to an original order processing flow.

[0082] It should be noted that when the original signal control work order is processed (i.e., the signal control work order is processed according to the original work order processing flow), the work order splitting rule needs to be determined according to the work order parameters first, and then the signal control work order is split according to the work order splitting rule to generate at least one sub-work order, and the target instruction and the target network element corresponding to the sub-work order are determined, and the target instruction is sent to the target network element.

[0083] Exemplarily, when processing the original work order, the corresponding splitting rule is matched according to the operation type and the service type, and the work order attribute matching condition is configured in the splitting condition of each splitting rule. When the above work order parameters satisfy the work order attribute matching condition corresponding to a sub-work order, a sub-work order is generated. Further, the split sub-work order needs to be identified according to the operation type and the service type (sent to which network element device) and the service (used to match the specific instruction template) to generate the corresponding control instruction, and then the corresponding instruction is sent to the corresponding network element to execute.

[0084] When the service rule corresponding to the work order parameter is not updated, the historical processing record corresponding to the signal control work order is obtained, and then the processing action corresponding to the signal control work order is determined according to the historical processing record, and the processing action is executed.

[0085] It can be understood that after a signal control work order is processed according to the original work order processing flow, the processing result can be saved. Exemplarily, when a server processes a specific signal control work order, the work order splitting record table can be updated according to the result. In the power supply splitting record table, the splitting scheme of the signal control work order (i.e., the sub-work order obtained by splitting the signal control work order) and / or the processing instruction corresponding to each sub-work order can be saved. Of course, in other embodiments, the processing result of the signal control work order can also not be saved in the form of a table, but in the form of a processing log or other ways to save the processing result of the signal control work order.

[0086] Further, when the service rule corresponding to the work order parameter is not updated, the historical splitting result corresponding to the signal control work order can be obtained, and then the historical splitting result is taken as the splitting result of the signal control work order currently received. And / or the historical instruction generation result can also be obtained, and then the processing instruction corresponding to the historical instruction generation result is taken as the processing instruction corresponding to the signal control work order. In this way, when the signal control work order is received, the splitting result and / or the processing instruction corresponding to the signal control work order can be determined directly according to the historical processing record. Without the need to split it again by executing the splitting rule.

[0087] According to the historical processing record, the processing action corresponding to the signal control work order is determined, and the processing action is executed. Illustratively, according to the historical processing record, the processing instruction and the network element identification corresponding to the signal control work order are determined, and then the processing instruction is sent to the network element corresponding to the network element identification. After the network element receives the processing instruction, the processing instruction is executed to realize the signal control function corresponding to the signal control work order.

[0088] Optionally, after the step of determining the processing action corresponding to the signal control work order according to the historical processing record and executing the processing action, the historical processing record corresponding to the signal control work order can be updated.

[0089] Illustratively, the historical processing time of the signal control work order management can be updated, so that the time corresponding to the historical processing record is updated to the execution time corresponding to the current processing process. Of course, when the historical processing record is saved in the form of a table, the data corresponding to the corresponding label can also be updated according to the specific settings of the table.

[0090] In the technical solution disclosed in the embodiment, the signal control work order is received, and the work order parameters of the signal control work order are obtained. Then, when the business rule corresponding to the work order parameters is not updated, the historical processing record corresponding to the signal control work order is obtained, the processing action corresponding to the signal control work order is determined according to the historical processing record, and the processing action is executed. Since the processing action corresponding to the signal control work order can be directly determined according to the historical processing record when the business rule corresponding to the work order parameters is not updated, it is not necessary to split the work order and determine the corresponding processing instruction. In this way, the work order processing flow is reduced, thereby achieving the effect of improving the work order processing efficiency. At the same time, since only historical processing data needs to be obtained during the work order processing process, other business data does not need to be frequently called. Therefore, frequent data query and rule matching are avoided, thereby improving the robustness of the business work order processing system.

[0091] Referring to Figure 3 Based on the above embodiment, in another embodiment of the business work order processing method of the application, after the step S10, the method further comprises:

[0092] Step S40, obtaining the current state of the simple flow control identifier

[0093] Step S50, whether the current state is to enable the simple flow.

[0094] In the embodiment, when the current state is enabling the simple process, the step of obtaining the historical processing record corresponding to the signal control work order when the business rule corresponding to the work order parameter is not updated is performed. When the current state is not enabling the simple process, the signal control work order is processed according to the original work order processing flow. In this way, the manager can control how the server processes the business work order by controlling the state of the simple process control identifier, thereby improving the control convenience of the business work order processing system.

[0095] With reference to Figure 4 According to any of the above embodiments, in another embodiment of the business work order processing method of the application, the step S20 comprises:

[0096] The step S21 comprises: querying the historical processing record corresponding to the signal control work order in the historical record corresponding to a preset time period when the business rule corresponding to the work order parameter is not updated.

[0097] The step S22 comprises: obtaining the historical processing record when the historical processing record is queried.

[0098] In the embodiment, when the business rule corresponding to the work order parameter is not updated, the historical processing record corresponding to the currently received signal control work order can be queried in the historical record corresponding to a preset time period. The preset time period can be set by the manager. For example, it is generally set as [a, b], where b is the current time. The interval length of the interval [a, b] can be optionally determined according to the data processing capacity of the server. For example, the stronger the data processing capacity of the server, the greater the interval length corresponding to [a, b]. Optionally, the interval length of [a, b] is generally set as 5 days-10 days.

[0099] Further, when the historical processing record is queried, the historical processing record is obtained. When the historical processing record is not queried, the signal control work order is processed according to the original work order processing flow.

[0100] It should be noted that, in order to avoid the influence of historical record tracing on the processing efficiency of work order distribution, the control is only to determine the historical record corresponding to the preset time period, and if the historical processing record corresponding to the signal control work order exists, the most recent historical processing record is taken, the processing flow of the simulation generated network element instruction is generated, otherwise the complete signal control processing flow is executed. In this way, the effect of avoiding the decline of the processing efficiency of the server is achieved.

[0101] In addition, the embodiment of the application further provides a server, which comprises a memory, a processor and a business work order processing program stored in the memory and executable on the processor. The business work order processing program is executed by the processor to implement the steps of the business work order processing method according to the above various embodiments.

[0102] In addition, the embodiment of the present application also proposes a server 100, the server 100 comprises:

[0103] The receiving module 101 is used for receiving a signal control work order and obtaining a work order parameter of the signal control work order;

[0104] The obtaining module 102 is used for obtaining a historical processing record corresponding to the signal control work order when a business rule corresponding to the work order parameter is not updated;

[0105] The executing module 103 is used for determining a processing action corresponding to the signal control work order according to the historical processing record and executing the processing action.

[0106] In addition, the embodiment of the present application also proposes a computer readable storage medium, the computer readable storage medium stores a business work order processing program, and the business work order processing program is executed by a processor to realize the steps of the business work order processing method in each of the above embodiments.

[0107] It should be noted that in this paper, the term "including", "containing" or any other variant thereof is intended to cover non-exclusive inclusion, so that the process, method, article or system including a series of elements not only includes those elements, but also includes other elements not explicitly listed or inherent to such process, method, article or system. Without more limitations, the element defined by the statement "including a" does not exclude the presence of another identical element in the process, method, article or system including the element.

[0108] The above embodiment numbers of the present application are only for description, not representing the advantages and disadvantages of the embodiments.

[0109] Through the description of the above embodiments, those skilled in the art can clearly understand that the above embodiment methods can be realized by means of software and necessary general hardware platform, of course, they can also be realized by hardware, but in many cases, the former is a better embodiment. Based on such understanding, the technical solutions of the present application can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, magnetic disk, optical disk) as described above, and includes a plurality of instructions for enabling a server to execute the methods described in each embodiment of the present application.

[0110] The above is only the preferred embodiment of the present application, and does not limit the patent scope of the present application, and any equivalent structure or equivalent process transformation made by using the content of the specification and drawings of the present application, or directly or indirectly applied to other related technical fields, are also included in the patent protection scope of the present application.

Claims

1. A service work order processing method, characterized by, The business order processing method comprises: receiving a signal control order and obtaining order parameters of the signal control order; when a business rule corresponding to the order parameters is not updated, obtaining a historical processing record corresponding to the signal control order; determining a processing instruction and a network element identification corresponding to the signal control order according to the historical processing record; sending the processing instruction to a network element corresponding to the network element identification, wherein the network element executes the processing instruction after receiving the processing instruction; when the business rule corresponding to the order parameters is updated, processing the signal control order according to an original order processing flow, determining an order splitting rule according to the order parameters, splitting the signal control order according to the order splitting rule, generating at least one sub-order, determining a target instruction and a target network element corresponding to the sub-order, and sending the target instruction to the target network element.

2. The service order processing method of claim 1, wherein, After the step of receiving a signal control order and obtaining order parameters of the signal control order, the method further comprises: obtaining a current state of a simple flow control identifier; when the current state is to enable a simple flow, performing the step of obtaining a historical processing record corresponding to the signal control order when a business rule corresponding to the order parameters is not updated; when the current state is not to enable a simple flow, processing the signal control order according to an original order processing flow.

3. The service order processing method of claim 1, wherein, The step of processing the signal control order according to an original order processing flow comprises: determining an order splitting rule according to the order parameters; splitting the signal control order according to the order splitting rule to generate at least one sub-order; determining a target instruction and a target network element corresponding to the sub-order, and sending the target instruction to the target network element.

4. The service order processing method of claim 1, wherein, The step of obtaining a historical processing record corresponding to the signal control order when a business rule corresponding to the order parameters is not updated comprises: when the business rule corresponding to the order parameters is not updated, querying the historical processing record corresponding to the signal control order in a historical record corresponding to a preset time period; when the historical processing record is queried, obtaining the historical processing record.

5. The service order processing method of claim 4, wherein, After the step of querying the historical processing record corresponding to the signal control order in a historical record corresponding to a preset time period when a business rule corresponding to the order parameters is not updated, the method further comprises: when the historical processing record is not queried, processing the signal control order according to an original order processing flow.

6. The service order processing method of claim 1, wherein, After the step of determining a processing action corresponding to the signal control order according to the historical processing record and executing the processing action, the method further comprises: updating the historical processing record corresponding to the signal control order.

7. A server, characterized by The server comprises a memory, a processor, and a business order processing program stored on the memory and executable on the processor, wherein the business order processing program is executed by the processor to implement the steps of the business order processing method according to any one of claims 1 to 6.

8. A server, characterized by The server comprises: a receiving module configured to receive a signal control order and obtain order parameters of the signal control order; an obtaining module configured to obtain a historical processing record corresponding to the signal control order when a business rule corresponding to the order parameters is not updated; The execution module is configured to determine a processing instruction and a network element identification corresponding to the signal control work order according to the historical processing record, send the processing instruction to a network element corresponding to the network element identification, wherein the network element receives the processing instruction and executes the processing instruction; when the service rule corresponding to the work order parameter is updated, process the signal control work order according to an original work order processing flow, determine a work order splitting rule according to the work order parameter, split the signal control work order according to the work order splitting rule, generate at least one sub work order, determine a target instruction and a target network element corresponding to the sub work order, and send the target instruction to the target network element.

9. A computer-readable storage medium, characterized in that, The computer readable storage medium stores a service work order processing program, and the service work order processing program is executed by the processor to implement the steps of the service work order processing method in any one of claims 1 to 6.

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