Emergency call processing method and processing device

Abstract

The present application discloses a method and device for processing an emergency call. The method for processing an emergency call is used for a service station, comprising: when establishing a first emergency call with a first terminal, obtaining first information and a target number of the first terminal, wherein the first information includes at least one of the location information of the first terminal, the device information of the first terminal and the call record of the first emergency call; when the first emergency call is disconnected, initiating a call request for a second emergency call to a second terminal corresponding to the target number according to the target number, and sending the first information to the second terminal.

Description

Technical Field

[0001] The present application belongs to the technical field of emergency calls, and specifically relates to a method and device for processing emergency calls. Background Art

[0002] In the related art, an emergency call refers to a method in which a user can call a specific phone number through a mobile phone to ask for help from a service center when in danger. An emergency call can be successfully made even when the mobile phone does not have a SIM (Subscriber Identification Module) card.

[0003] After establishing an emergency call, the service desk confirms the situation with the person who is calling for help and assigns rescue according to the information provided by the person who is calling for help. In some cases, due to the emergency situation, the person who is calling for help may not be able to maintain the call for a long time, resulting in the interruption of the emergency call and the inability of the service desk to obtain the necessary information, resulting in low rescue efficiency. Summary of the invention

[0004] The purpose of the embodiments of the present application is to provide a method and device for processing emergency calls, which can solve the problem of low rescue efficiency.

[0005] In a first aspect, an embodiment of the present application provides a method for processing an emergency call, which is used at a service station, comprising:

[0006] In the case of establishing a first emergency call with the first terminal, obtaining first information and a target number of the first terminal, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call;

[0007] When the first emergency call is disconnected, a call request for a second emergency call is initiated to a second terminal corresponding to the target number according to the target number, and the first information is sent to the second terminal.

[0008] In a second aspect, an embodiment of the present application provides an emergency call processing device for a service station, including:

[0009] an acquisition module, configured to acquire, when establishing a first emergency call with the first terminal, first information of the first terminal and a target number, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call;

[0010] The communication module is used to initiate a call request for a second emergency call to a second terminal corresponding to the target number according to the target number when the first emergency call is disconnected, and send the first information to the second terminal.

[0011] In a third aspect, an embodiment of the present application provides an electronic device, including a processor and a memory, wherein the memory stores programs or instructions that can be executed on the processor, and when the programs or instructions are executed by the processor, the steps of the method of the first aspect are implemented.

[0012] In a fourth aspect, an embodiment of the present application provides a readable storage medium, on which a program or instruction is stored, and when the program or instruction is executed by a processor, the steps of the method of the first aspect are implemented.

[0013] In a fifth aspect, an embodiment of the present application provides a chip, which includes a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the steps of the method of the first aspect.

[0014] In a sixth aspect, an embodiment of the present application provides a computer program product, which is stored in a storage medium and is executed by at least one processor to implement the method described in the first aspect.

[0015] In the embodiment of the present application, when the service station establishes an emergency call with any terminal, regardless of whether the terminal actively calls the service station, upon learning that the service station actively calls the terminal, the service station obtains information corresponding to the first terminal, namely, the first information, and obtains the number of the emergency call contact of the first terminal, and the target number. The first information includes the location of the first terminal, the reason for the emergency call, and other messages. If further unexpected circumstances occur, causing the emergency caller (the first terminal) to be unable to continue the call, or the emergency call is cut off (such as disconnection, damage to the first terminal, insufficient power of the first terminal, etc.), which ultimately causes the emergency call to be disconnected, the calling station can initiate a call to the second terminal based on the number of the emergency call contact, namely, the target number.

[0016] The second terminal includes the terminals of the emergency call contacts set by the person in emergency, such as the mobile phones of parents, relatives, and friends, and also includes the location of the person in emergency, or the rescue station and rescue team related to the person in emergency. When a call request is initiated to the second terminal, the first information, that is, the reason and location of the first terminal when initiating the emergency call, is sent to the second terminal. On the one hand, the second terminal, that is, the emergency call contact or the rescue team, can understand the urgency of the matter at the first time, so as to quickly answer the call. On the other hand, it can help the emergency call contact or the rescue team quickly understand the situation, and then implement rapid and effective rescue, thereby improving rescue efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 A flowchart of a method for processing an emergency call according to an embodiment of the present application is shown;

[0018] Figure 2One of the interface schematic diagrams of the first terminal according to an embodiment of the present application is shown;

[0019] Figure 3 A second schematic diagram of an interface of a first terminal according to an embodiment of the present application is shown;

[0020] Figure 4 A third schematic diagram of an interface of a first terminal according to an embodiment of the present application is shown;

[0021] Figure 5 A structural block diagram of an emergency call processing device according to an embodiment of the present invention is shown;

[0022] Figure 6 A structural block diagram of an electronic device according to an embodiment of the present application is shown;

[0023] Figure 7 A schematic diagram of the hardware structure of an electronic device to implement an embodiment of the present application. DETAILED DESCRIPTION

[0024] The following will be combined with the drawings in the embodiments of the present application to clearly describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments in the present application belong to the scope of protection of this application.

[0025] The terms "first", "second", etc. in the specification and claims of the present application are used to distinguish similar objects, and are not used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable under appropriate circumstances, so that the embodiments of the present application can be implemented in an order other than those illustrated or described here, and the objects distinguished by "first", "second", etc. are generally of one type, and the number of objects is not limited. For example, the first object can be one or more. In addition, "and / or" in the specification and claims represents at least one of the connected objects, and the character " / " generally indicates that the objects associated with each other are in an "or" relationship.

[0026] The following is a detailed description of the emergency call processing method and processing device provided in the embodiments of the present application through specific embodiments and their application scenarios in conjunction with the accompanying drawings.

[0027] In some embodiments of the present application, a method for processing an emergency call is provided for a service station. Figure 1 A flow chart of a method for processing an emergency call according to an embodiment of the present application is shown. Figure 1 As shown, the method includes:

[0028] Step 102, when establishing a first emergency call with a first terminal, obtaining first information and a target number of the first terminal;

[0029] In step 102, the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call;

[0030] Step 104, when the first emergency call is disconnected, a call request for a second emergency call is initiated to a second terminal corresponding to the target number according to the target number, and a first message is sent to the second terminal.

[0031] In the embodiment of the present application, emergency calls include two situations. One is when a user encounters a special situation, such as a disaster or accident, and dials the emergency helpline to inform the service desk of the situation and request rescue. The other is when a large-scale natural disaster occurs or an extreme climate disaster is predicted, and the service desk calls all people in the target area that may be affected.

[0032] In either of the above two situations, after the emergency call is connected, that is, after the service station establishes an emergency call with the first terminal, the service station obtains information corresponding to the first terminal, that is, the first information, and obtains the number of the emergency call contact of the first terminal, wherein the first information includes the location of the first terminal, that is, the location where the emergency occurs, and also includes the device information of the first terminal, and the device information may include the number of the first terminal, the network communication account of the first terminal, the information sending identifier of the first terminal, etc. The first information also includes the call record of the first emergency call, which may be a call recording of the first emergency call, and is used to provide the emergency call contact or rescue personnel with information such as the reason for the first emergency call, so that the emergency call contact or rescue personnel can quickly grasp the specific situation.

[0033] If further unexpected circumstances occur, causing the call of the first terminal to be disconnected, such as the first terminal cannot continue the call, or the emergency call is cut off (such as disconnection, damage to the first terminal, low battery of the first terminal, etc.), the calling station can initiate a call to the second terminal as soon as possible based on the number of the emergency call contact, that is, the target number.

[0034] It is understandable that the first information may also include the mobile phone number of the first terminal and the owner information of the first terminal, which may be adjusted according to the privacy setting of the first terminal.

[0035] The second terminal includes the terminals of the emergency call contacts set by the person in emergency, such as the mobile phones of parents, relatives, and friends, and also includes the location of the person in emergency, or the rescue station and rescue team related to the person in emergency. When a call request is initiated to the second terminal, the first information, that is, the reason and location of the first terminal when initiating the emergency call, is sent to the second terminal. On the one hand, the second terminal, that is, the emergency call contact or the rescue team, can understand the urgency of the matter at the first time, so as to quickly answer the call. On the other hand, it can help the emergency call contact or the rescue team quickly understand the situation, and then implement rapid and effective rescue, thereby improving rescue efficiency.

[0036] In some embodiments of the present application, obtaining the first information of the first terminal includes: obtaining keyword information based on the call content of the first emergency call; when the keyword information meets a preset condition, sending a first instruction to the first terminal, the first instruction is used to instruct the first terminal to collect the first information and send the first information to a service desk; receiving the first information sent by the first terminal.

[0037] In the embodiment of the present application, after establishing an emergency call with the first terminal, the service station obtains the first information of the first terminal. There are two ways to obtain the first information, one of which is that the first terminal actively reports the first information, and the second is that the service station actively obtains the first information.

[0038] Specifically, for the first case, the first terminal, that is, the mobile phone held by the user, can be set to active mode or passive mode according to the user's privacy requirements. If the first terminal is set to active mode, when the first terminal detects that the owner has dialed the emergency call number or received an emergency call from the service desk, it automatically collects the first information and reports the information when the call is connected.

[0039] It is understandable that actively reporting the first information may be a continuous process, such as continuously saving call records and continuously acquiring the location information of the first terminal during a call, so as to supplement and update the first information in a timely manner.

[0040] If the user sets the first terminal to passive mode, the first terminal will not actively upload the first information under any circumstances, thereby ensuring user privacy. In this case, after the service desk establishes an emergency call with the first terminal, the service desk can determine whether the first terminal is in an emergency state based on the call content, wherein keywords in the call process can be identified.

[0041] Specifically, keyword detection can be performed on the call content in real time, such as voice detection of the user's voice, or text conversion of the user's voice, to determine whether the content converted to text includes specific keywords. For example, when keywords containing emergency situations such as "fire", "earthquake", "traffic accident", etc. appear in the call content of the first emergency call, it is considered that the keywords meet the preset conditions and the user is considered to be in danger. At this time, the service desk sends a first instruction to the first terminal through the background. After receiving the first instruction, the first terminal responds to the first instruction, starts to collect the first information, and reports it to the service desk, thereby ensuring the reliability and efficiency of the rescue.

[0042] Among them, for the active mode and the passive mode, the user can pre-set them, and can also switch them in real time, switching to the active mode at any time.

[0043] For example, users can trigger the active mode through shortcut keys, such as double-clicking the power button, pressing the volume button and the power button at the same time, pressing the screen, etc. Users can also freely set the content contained in the first message and the triggering method of the active mode when it is safe, and can also set the corresponding speed dial.

[0044] Figure 2 FIG. 1 shows one of the interface schematic diagrams of the first terminal according to an embodiment of the present application, such as Figure 2 As shown, a mode switching menu 204 is displayed in the interface 202 of the first terminal 200, and the user can switch between the active mode and the passive mode at any time.

[0045] Figure 3 A second schematic diagram of an interface of a first terminal according to an embodiment of the present application is shown. Figure 3 As shown, in the interface 302 of the first terminal 300, a setting menu 304 is displayed, and the user can freely set the quick dialing methods corresponding to different emergency call numbers. For example, number A is a natural disaster alarm, and it can be set to press the power button three times in a row to trigger the automatic dialing of number A. Number B is a public security alarm, and it can be set to press the power button four times in a row to trigger the automatic dialing of number B.

[0046] Figure 4 A third schematic diagram of the interface of the first terminal according to an embodiment of the present application is shown, Figure 4 As shown, in the interface 402 of the first terminal 400, the user can freely fill in the specific content of the first information reported during the emergency call, thereby improving the rescue success rate.

[0047] In some embodiments of the present application, after initiating a call request for a second emergency call to the second terminal, the method further includes:

[0048] When a second emergency call is established with the second terminal, second information of the second terminal is acquired, wherein the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.

[0049] In the embodiment of the present application, when the service station sends the first information to the second terminal and successfully establishes a call with the second terminal, the service station also obtains the second information of the second terminal. Specifically, the second information includes the call record between the service station and the second terminal, and may also include the actual location information of the second terminal and the device information of the second terminal.

[0050] Among them, after informing the second terminal, that is, the emergency call contact or rescue team, of the situation of the first terminal, since the emergency call contact and the rescue team will go to the location of the first terminal and carry out rescue, the emergency call contact and the rescue team may encounter the same difficulties or dangers as the person in need of help. Therefore, obtaining the second information of the second terminal can further ensure the safety of the rescuer and avoid the situation where the rescuer and the person in need of help fall into the same danger.

[0051] In some implementations, when the service station obtains the location information of the second terminal, it can also provide a planned rescue route to the holder of the second terminal based on the location information of the first terminal and the location information of the second terminal, thereby further improving the rescue efficiency.

[0052] It can be understood that deletion marks are set in both the first information and the second information. After the rescue of the person in need at the first terminal is completed, the service desk will delete the first information and the second information on its own, and send a second instruction to all other terminals that have received the first information and / or the second information. After receiving the second instruction, the terminal will automatically delete all information with deletion marks set, thereby ensuring user privacy.

[0053] In some embodiments of the present application, the target number is the number of the emergency call contact corresponding to the first terminal; or the target number is a number associated with the number of calls made by the first terminal.

[0054] In the embodiment of the present application, the user of the second terminal is the emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact by himself when it is safe, so as to form a setting file. The setting file can indicate the target number (telephone number) of the second terminal, and can also include the name of the emergency call contact, the relationship between the emergency call contact and the person in need of help (such as relatives, friends, colleagues, etc.), so that when contacting the second terminal, the information can be quickly transmitted to the emergency call contact and the trust of the emergency call contact can be obtained.

[0055] If no emergency call contact is set on the first terminal, the first terminal reads its own call list after receiving the first instruction sent by the service desk. The call list stores the call records between the first terminal and other terminals in a recent period of time. According to the call list, the terminal with the most calls with the first terminal in the recent period can be determined, that is, the person with the closest relationship to the person in need of help. The terminal with the most calls can be set as the second terminal, that is, the emergency contact terminal, thereby improving rescue efficiency.

[0056] In some embodiments of the present application, before establishing the first emergency call with the first terminal, the processing method further includes: receiving a call request for the first emergency call initiated by the first terminal; and establishing the first emergency call in response to the call request.

[0057] In the embodiment of the present application, the first emergency call is a call in which the first terminal actively calls the service desk for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dial. After receiving the call request, the service desk accepts the call request in the first event, establishes an emergency call with the first terminal, and obtains the first information of the first terminal, which can effectively ensure the rescue efficiency.

[0058] In some embodiments of the present application, before establishing the first emergency call with the first terminal, the processing method further includes:

[0059] A call request for a first emergency call is initiated to the first terminal, and third information is sent to the first terminal, wherein the third information includes reason information of the first emergency call.

[0060] In the embodiment of the present application, the first emergency call is a call request initiated by the service desk to the first terminal. In this case, it can be a call made by the service desk to all people in the target area that may be affected when a large-scale natural disaster occurs or an extreme climate disaster is predicted.

[0061] For example, when receiving a warning of disastrous weather, the service desk sends the third information to all the personnel stationed in the area where disastrous weather may occur, and initiates a call request. The third information is the reason information of the first emergency call, which is the notification and warning of the disastrous weather, that is, the reason for the emergency call. It can also include useful information such as escape routes and self-rescue methods. On the one hand, it can increase the probability of users answering the first emergency call, and on the other hand, it can help users save themselves and reduce losses.

[0062] In some embodiments of the present invention, an emergency call processing device is provided for a service desk. Figure 5 FIG. 4 shows a structural block diagram of an emergency call processing device according to an embodiment of the present invention. Figure 5As shown, the emergency call processing device 500 includes:

[0063] An acquisition module 502 is used to acquire first information and a target number of the first terminal when establishing a first emergency call with the first terminal, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call, and the target number is a number used to call the second terminal;

[0064] The communication module 504 is used to initiate a call request for a second emergency call to the second terminal according to the target number when the first emergency call is disconnected, and send the first information to the second terminal.

[0065] In the embodiment of the present application, emergency calls include two situations. One is when a user encounters a special situation, such as a disaster or accident, and dials the emergency helpline to inform the service desk of the situation and request rescue. The other is when a large-scale natural disaster occurs or an extreme climate disaster is predicted, and the service desk calls all people in the target area that may be affected.

[0066] In either of the above two situations, after the emergency call is connected, that is, after the service station establishes an emergency call with the first terminal, the service station obtains information corresponding to the first terminal, that is, the first information, and obtains the number of the emergency call contact of the first terminal, wherein the first information includes the location of the first terminal, that is, the location where the emergency occurs, and also includes the device information of the first terminal, and the device information may include the number of the first terminal, the network communication account of the first terminal, the information sending identifier of the first terminal, etc. The first information also includes the call record of the first emergency call, which may be a call recording of the first emergency call, and is used to provide the emergency call contact or rescue personnel with information such as the reason for the first emergency call, so that the emergency call contact or rescue personnel can quickly grasp the specific situation.

[0067] If further unexpected circumstances occur, causing the call of the first terminal to be disconnected, such as the first terminal cannot continue the call, or the emergency call is cut off (such as disconnection, damage to the first terminal, low battery of the first terminal, etc.), the calling station can initiate a call to the second terminal as soon as possible based on the number of the emergency call contact, that is, the target number.

[0068] It is understandable that the first information may also include the mobile phone number of the first terminal and the owner information of the first terminal, which may be adjusted according to the privacy setting of the first terminal.

[0069] The second terminal includes the terminals of the emergency call contacts set by the person in emergency, such as the mobile phones of parents, relatives, and friends, and also includes the location of the person in emergency, or the rescue station and rescue team related to the person in emergency. When a call request is initiated to the second terminal, the first information, that is, the reason and location of the first terminal when initiating the emergency call, is sent to the second terminal. On the one hand, the second terminal, that is, the emergency call contact or the rescue team, can understand the urgency of the matter at the first time, so as to quickly answer the call. On the other hand, it can help the emergency call contact or the rescue team quickly understand the situation, and then implement rapid and effective rescue, thereby improving rescue efficiency.

[0070] In some embodiments of the present application, the acquisition module is further used to acquire keyword information according to the call content of the first emergency call;

[0071] The processing device further includes: a sending module, configured to send a first instruction to the first terminal when the keyword information meets a preset condition, the first instruction being configured to instruct the first terminal to collect the first information and send the first information to the service station;

[0072] The receiving module is used to receive the first information sent by the first terminal.

[0073] In the embodiment of the present application, after establishing an emergency call with the first terminal, the service station obtains the first information of the first terminal. There are two ways to obtain the first information, one of which is that the first terminal actively reports the first information, and the second is that the service station actively obtains the first information.

[0074] Specifically, for the first case, the first terminal, that is, the mobile phone held by the user, can be set to active mode or passive mode according to the user's privacy requirements. If the first terminal is set to active mode, when the first terminal detects that the owner has dialed the emergency call number or received an emergency call from the service desk, it automatically collects the first information and reports the information when the call is connected.

[0075] It is understandable that actively reporting the first information may be a continuous process, such as continuously saving call records and continuously acquiring the location information of the first terminal during a call, so as to supplement and update the first information in a timely manner.

[0076] If the user sets the first terminal to passive mode, the first terminal will not actively upload the first information under any circumstances, thereby ensuring user privacy. In this case, after the service desk establishes an emergency call with the first terminal, the service desk can determine whether the first terminal is in an emergency state based on the call content, wherein keywords in the call process can be identified.

[0077] Specifically, keyword detection can be performed on the call content in real time, such as voice detection of the user's voice, or text conversion of the user's voice, to determine whether the content converted to text includes specific keywords. For example, when keywords containing emergency situations such as "fire", "earthquake", "traffic accident", etc. appear in the call content of the first emergency call, it is considered that the keywords meet the preset conditions and the user is considered to be in danger. At this time, the service desk sends a first instruction to the first terminal through the background. After receiving the first instruction, the first terminal responds to the first instruction, starts to collect the first information, and reports it to the service desk, thereby ensuring the reliability and efficiency of the rescue.

[0078] Among them, for the active mode and the passive mode, the user can pre-set them, and can also switch them in real time, switching to the active mode at any time.

[0079] In some embodiments of the present application, the acquisition module is also used to obtain second information of the second terminal when a second emergency call is established with the second terminal, wherein the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.

[0080] In the embodiment of the present application, when the service station sends the first information to the second terminal and successfully establishes a call with the second terminal, the service station also obtains the second information of the second terminal. Specifically, the second information includes the call record between the service station and the second terminal, and may also include the actual location information of the second terminal and the device information of the second terminal.

[0081] Among them, after informing the second terminal, that is, the emergency call contact or rescue team, of the situation of the first terminal, since the emergency call contact and the rescue team will go to the location of the first terminal and carry out rescue, the emergency call contact and the rescue team may encounter the same difficulties or dangers as the person in need of help. Therefore, obtaining the second information of the second terminal can further ensure the safety of the rescuer and avoid the situation where the rescuer and the person in need of help fall into the same danger.

[0082] In some implementations, when the service station obtains the location information of the second terminal, it can also provide a planned rescue route to the holder of the second terminal based on the location information of the first terminal and the location information of the second terminal, thereby further improving the rescue efficiency.

[0083] In some embodiments of the present application, the target number is the number of the emergency call contact corresponding to the first terminal; or the target number is a number associated with the number of calls made by the first terminal.

[0084] In the embodiment of the present application, the user of the second terminal is the emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact by himself when it is safe, so as to form a setting file. The setting file can indicate the target number (telephone number) of the second terminal, and can also include the name of the emergency call contact, the relationship between the emergency call contact and the person in need of help (such as relatives, friends, colleagues, etc.), so that when contacting the second terminal, the information can be quickly transmitted to the emergency call contact and the trust of the emergency call contact can be obtained.

[0085] If no emergency call contact is set on the first terminal, the first terminal reads its own call list after receiving the first instruction sent by the service desk. The call list stores the call records between the first terminal and other terminals in a recent period of time. According to the call list, the terminal with the most calls with the first terminal in the recent period can be determined, that is, the person with the closest relationship to the person in need of help. The terminal with the most calls can be set as the second terminal, that is, the emergency contact terminal, thereby improving rescue efficiency.

[0086] In some embodiments of the present application, the communication module is further used to: receive a call request for a first emergency call initiated by a first terminal; and establish the first emergency call in response to the call request.

[0087] In the embodiment of the present application, the first emergency call is a call in which the first terminal actively calls the service desk for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dial. After receiving the call request, the service desk accepts the call request in the first event, establishes an emergency call with the first terminal, and obtains the first information of the first terminal, which can effectively ensure the rescue efficiency.

[0088] In some embodiments of the present application, the communication module is further used to: initiate a call request for a first emergency call to the first terminal, and send third information to the first terminal, wherein the third information includes reason information for the first emergency call.

[0089] In the embodiment of the present application, the first emergency call is a call request initiated by the service desk to the first terminal. In this case, it can be a call made by the service desk to all people in the target area that may be affected when a large-scale natural disaster occurs or an extreme climate disaster is predicted.

[0090] For example, when receiving a warning of disastrous weather, the service desk sends the third information to all the personnel stationed in the area where disastrous weather may occur, and initiates a call request. The third information is the reason information of the first emergency call, which is the notification and warning of the disastrous weather, that is, the reason for the emergency call. It can also include useful information such as escape routes and self-rescue methods. On the one hand, it can increase the probability of users answering the first emergency call, and on the other hand, it can help users save themselves and reduce losses.

[0091] The processing device in the embodiment of the present application can be an electronic device, or a component in the electronic device, such as an integrated circuit or a chip. The electronic device can be a terminal, or other devices other than a terminal. Exemplarily, the electronic device can be a mobile phone, a tablet computer, a laptop computer, a PDA, a vehicle-mounted electronic device, a mobile Internet device (Mobile Internet Device, MID), an augmented reality (augmented reality, AR) / virtual reality (virtual reality, VR) device, a robot, a wearable device, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a netbook or a personal digital assistant (personal digital assistant, PDA), etc., and can also be a server, a network attached storage (Network Attached Storage, NAS), a personal computer (personalcomputer, PC), a television (television, TV), a teller machine or a self-service machine, etc., which is not specifically limited in the embodiment of the present application.

[0092] The processing device in the embodiment of the present application may be a device having an operating system. The operating system may be an Android operating system, an iOS operating system, or other possible operating systems, which are not specifically limited in the embodiment of the present application.

[0093] The processing device provided in the embodiment of the present application can implement each process implemented in the above method embodiment, and will not be described again here to avoid repetition.

[0094] Optionally, an embodiment of the present application further provides an electronic device, Figure 6 A structural block diagram of an electronic device according to an embodiment of the present application is shown. Figure 6As shown, the electronic device 600 includes a processor 602, a memory 604, and a program or instruction stored in the memory 604 and executable on the processor 602. When the program or instruction is executed by the processor 602, each process of the above-mentioned method embodiment is implemented, and the same technical effect can be achieved. To avoid repetition, it will not be described here.

[0095] It should be noted that the electronic devices in the embodiments of the present application include the mobile electronic devices and non-mobile electronic devices mentioned above.

[0096] Figure 7 A schematic diagram of the hardware structure of an electronic device to implement an embodiment of the present application.

[0097] The electronic device 700 includes but is not limited to: a radio frequency unit 701, a network module 702, an audio output unit 703, an input unit 704, a sensor 705, a display unit 706, a user input unit 707, an interface unit 708, a memory 709, and a processor 710.

[0098] Those skilled in the art will appreciate that the electronic device 700 may also include a power source (such as a battery) for supplying power to each component, and the power source may be logically connected to the processor 710 through a power management system, thereby implementing functions such as managing charging, discharging, and power consumption management through the power management system. Figure 7 The electronic device structure shown in the figure does not constitute a limitation on the electronic device. The electronic device may include more or fewer components than shown in the figure, or combine certain components, or arrange the components differently, which will not be described in detail here.

[0099] The processor 710 is configured to, when establishing a first emergency call with the first terminal, obtain first information and a target number of the first terminal, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call, and the target number is a number used to call the second terminal;

[0100] When the first information is obtained and the first emergency call is disconnected, a call request for a second emergency call is initiated to the second terminal according to the target number, and the first information is sent to the second terminal.

[0101] In the embodiment of the present application, when the service station establishes an emergency call with any terminal, regardless of whether the terminal actively calls the service station, upon learning that the service station actively calls the terminal, the service station obtains information corresponding to the first terminal, namely, the first information, which includes the number of the emergency call contact of the first terminal, as well as the location of the first information, the reason for the emergency call, and other information. If further unexpected circumstances occur, causing the emergency caller (first terminal) to be unable to continue the call, or the emergency call is cut off (such as disconnection, damage to the first terminal, insufficient power of the first terminal, etc.), ultimately resulting in the disconnection of the emergency call, the calling station can initiate a call to the second terminal based on the number of the emergency call contact, namely, the number of the second terminal.

[0102] The second terminal includes the terminals of the emergency call contacts set by the person in emergency, such as the mobile phones of parents, relatives, and friends, and also includes the location of the person in emergency, or the rescue station and rescue team related to the person in emergency. When a call request is initiated to the second terminal, the first information, that is, the reason and location of the first terminal when initiating the emergency call, is sent to the second terminal. On the one hand, the second terminal, that is, the emergency call contact or the rescue team, can understand the urgency of the matter at the first time, so as to quickly answer the call. On the other hand, it can help the emergency call contact or the rescue team quickly understand the situation, and then implement rapid and effective rescue, thereby improving rescue efficiency.

[0103] Optionally, the processor 710 is also used to obtain keyword information based on the content of the emergency call; when the keyword information meets preset conditions, send a first instruction to the first terminal, the first instruction is used to instruct the first terminal to collect the first information and send the first information to the service station; receive the first information sent by the first terminal.

[0104] In the embodiment of the present application, the first terminal, that is, the mobile phone held by the user, can be set to active mode or passive mode according to the user's privacy requirements. If the first terminal is set to active mode, when the first terminal detects that the owner has dialed the emergency call phone number or received an emergency call from the service desk, it automatically collects the first information and reports the information when the call is connected.

[0105] If the user sets the first terminal to passive mode, the first terminal will not actively upload the first information under any circumstances, thereby ensuring user privacy. In this case, after the service desk establishes an emergency call with the first terminal, the service desk can determine whether the first terminal is in an emergency state based on the call content, wherein keywords in the call process can be identified.

[0106] If specific keywords are recognized, the user is determined to be in danger. At this time, the service desk sends a first instruction to the first terminal through the background. After receiving the first instruction, the first terminal responds to the first instruction, starts collecting first information, and reports it to the service desk, thereby ensuring the reliability and efficiency of the rescue.

[0107] Optionally, the processor 710 is further used to obtain second information of the second terminal when establishing a second emergency call with the second terminal, wherein the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.

[0108] In the embodiment of the present application, obtaining the second information of the second terminal can further ensure the safety of the rescuer and avoid the situation where the rescuer and the rescuer fall into the same danger. In some embodiments, when the service station obtains the location information of the second terminal, it can also provide the holder of the second terminal with a planned rescue route based on the location information of the first terminal and the location information of the second terminal, thereby further improving the rescue efficiency.

[0109] Optionally, the first terminal includes a setting file, and the target number is a number associated with the first terminal; or the target number is a number associated with the number of calls of the first terminal.

[0110] In the embodiment of the present application, the user of the second terminal is the emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact by himself when it is safe, so as to form a setting file. The setting file can indicate the target number (telephone number) of the second terminal, and can also include the name of the emergency call contact, the relationship between the emergency call contact and the person in need of help (such as relatives, friends, colleagues, etc.), so that when contacting the second terminal, the information can be quickly transmitted to the emergency call contact and the trust of the emergency call contact can be obtained.

[0111] If no emergency call contact is set on the first terminal, the first terminal reads its own call list after receiving the first instruction sent by the service desk. The call list stores the call records between the first terminal and other terminals in a recent period of time. According to the call list, the terminal with the most calls with the first terminal in the recent period can be determined, that is, the person with the closest relationship to the person in need of help. The terminal with the most calls can be set as the second terminal, that is, the emergency contact terminal, thereby improving rescue efficiency.

[0112] Optionally, the processor 710 is further configured to receive a call request for a first emergency call initiated by the first terminal; and establish the first emergency call in response to the call request.

[0113] In the embodiment of the present application, the first emergency call is a call in which the first terminal actively calls the service desk for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dial. After receiving the call request, the service desk accepts the call request in the first event, establishes an emergency call with the first terminal, and obtains the first information of the first terminal, which can effectively ensure the rescue efficiency.

[0114] Optionally, the processor 710 is further configured to initiate a call request for a first emergency call to the first terminal, and send third information to the first terminal, wherein the third information includes reason information for the first emergency call.

[0115] In the embodiment of the present application, when receiving an alarm of disastrous weather, the service desk sends a third message to all the resident personnel in the area where disastrous weather may occur, and initiates a call request. The third message is the reason information of the first emergency call, which is the notification and warning of the disastrous weather, that is, the reason for the emergency call, and can also include useful information such as escape routes and self-rescue methods. On the one hand, it can increase the probability of users answering the first emergency call, and on the other hand, it can help users save themselves and reduce losses.

[0116] It should be understood that in the embodiment of the present application, the input unit 704 may include a graphics processor (Graphics Processing Unit, GPU) 7041 and a microphone 7042, and the graphics processor 7041 processes the image data of the static picture or video obtained by the image capture device (such as a camera) in the video capture mode or the image capture mode. The display unit 706 may include a display panel 7061, and the display panel 7061 may be configured in the form of a liquid crystal display, an organic light emitting diode, etc. The user input unit 707 includes a touch panel 7071 and at least one of other input devices 7072. The touch panel 7071 is also called a touch screen. The touch panel 7071 may include two parts: a touch detection device and a touch controller. Other input devices 7072 may include, but are not limited to, a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which will not be repeated here.

[0117] The memory 709 can be used to store software programs and various data. The memory 709 may mainly include a first storage area for storing programs or instructions and a second storage area for storing data, wherein the first storage area may store an operating system, an application program or instructions required for at least one function (such as a sound playback function, an image playback function, etc.), etc. In addition, the memory 709 may include a volatile memory or a non-volatile memory, or the memory 709 may include both volatile and non-volatile memories. Among them, the non-volatile memory may be a read-only memory (ROM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable programmable read-only memory (EEPROM), or a flash memory. The volatile memory may be a random access memory (RAM), a static random access memory (SRAM), a dynamic random access memory (DRAM), a synchronous dynamic random access memory (SDRAM), a double data rate synchronous dynamic random access memory (DDRSDRAM), an enhanced synchronous dynamic random access memory (ESDRAM), a synchronous link dynamic random access memory (SLDRAM) and a direct memory bus random access memory (DRRAM). The memory 709 in the embodiment of the present application includes but is not limited to these and any other suitable types of memory.

[0118] The processor 710 may include one or more processing units; optionally, the processor 710 integrates an application processor and a modem processor, wherein the application processor mainly processes operations related to an operating system, a user interface, and application programs, and the modem processor mainly processes wireless communication signals, such as a baseband processor. It is understandable that the modem processor may not be integrated into the processor 710.

[0119] An embodiment of the present application also provides a readable storage medium, on which a program or instruction is stored. When the program or instruction is executed by a processor, the various processes of the above-mentioned method embodiment are implemented and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0120] The processor is a processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a computer read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.

[0121] An embodiment of the present application further provides a chip, which includes a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the various processes of the above-mentioned method embodiment, and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0122] It should be understood that the chip mentioned in the embodiments of the present application can also be called a system-level chip, a system chip, a chip system or a system-on-chip chip, etc.

[0123] An embodiment of the present application provides a computer program product, which is stored in a storage medium. The program product is executed by at least one processor to implement the various processes of the above-mentioned method embodiment and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0124] It should be noted that, in this article, the terms "comprise", "include" or any other variant thereof are intended to cover non-exclusive inclusion, so that the process, method, article or device including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise one..." do not exclude the presence of other identical elements in the process, method, article or device including the element. In addition, it should be pointed out that the scope of the methods and devices in the embodiments of the present application is not limited to performing functions in the order shown or discussed, and may also include performing functions in a substantially simultaneous manner or in reverse order according to the functions involved, for example, the described method may be performed in an order different from that described, and various steps may also be added, omitted, or combined. In addition, the features described with reference to certain examples may be combined in other examples.

[0125] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application is essentially or the part that contributes to the prior art can be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM / RAM, a disk, or an optical disk), and includes a number of instructions for a terminal (which can be a mobile phone, a computer, a server, or a network device, etc.) to execute the methods described in each embodiment of the present application.

[0126] The embodiments of the present application are described above in conjunction with the accompanying drawings, but the present application is not limited to the above-mentioned specific implementation methods. The above-mentioned specific implementation methods are merely illustrative and not restrictive. Under the guidance of the present application, ordinary technicians in this field can also make many forms without departing from the purpose of the present application and the scope of protection of the claims, all of which are within the protection of the present application.

Claims

1. A method for handling emergency calls, used at a service desk, characterized in that: include: In the case of establishing a first emergency call with a first terminal, obtaining first information and a target number of the first terminal, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call; When the first emergency call is disconnected, initiating a call request for a second emergency call to a second terminal corresponding to the target number according to the target number, and sending the first information to the second terminal; The first terminal is set in a passive mode; In the passive mode, obtaining keyword information according to the call content of the first emergency call; When the keyword information meets a preset condition, sending a first instruction to the first terminal, wherein the first instruction is used to instruct the first terminal to collect the first information and send the first information to the service station; Receive the first information sent by the first terminal.

2. The processing method according to claim 1, characterized in that: After initiating the call request for the second emergency call to the second terminal, the method further includes: When the second emergency call is established with the second terminal, second information of the second terminal is obtained, wherein the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.

3. The processing method according to claim 1, characterized in that: The target number is the number of the emergency call contact corresponding to the first terminal; or The target number is a number associated with the number of calls made by the first terminal.

4. The processing method according to any one of claims 1 to 3, characterized in that: Before establishing the first emergency call with the first terminal, the processing method further includes: Receiving a call request for the first emergency call initiated by the first terminal; In response to the call request, the first emergency call is established.

5. The processing method according to any one of claims 1 to 3, characterized in that: Before establishing the first emergency call with the first terminal, the processing method further includes: A call request for the first emergency call is initiated to the first terminal, and third information is sent to the first terminal, wherein the third information includes reason information for the first emergency call.

6. An emergency call processing device, used in a service desk, characterized in that: include: an acquisition module, configured to acquire, when establishing a first emergency call with a first terminal, first information and a target number of the first terminal, wherein the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call; a communication module, configured to, when the first emergency call is disconnected, initiate a call request for a second emergency call to a second terminal corresponding to the target number according to the target number, and send the first information to the second terminal; The first terminal is set in a passive mode; In the case of the passive mode, the acquisition module is further used to acquire keyword information according to the call content of the first emergency call; The processing device also includes: a sending module, configured to send a first instruction to the first terminal when the keyword information meets a preset condition, wherein the first instruction is used to instruct the first terminal to collect the first information and send the first information to the service station; A receiving module is used to receive the first information sent by the first terminal.

7. The processing device according to claim 6, characterized in that The acquisition module is further used to acquire second information of the second terminal when the second emergency call is established with the second terminal, wherein the second information includes at least one of a call record of the second emergency call, location information of the second terminal and device information of the second terminal.

8. The processing device according to claim 6, characterized in that The target number is the number of an emergency call contact set by the first terminal; or The target number is a number associated with the number of calls made by the first terminal.

9. The processing device according to any one of claims 6 to 8, characterized in that The communication module is further used for: Receiving a call request for the first emergency call initiated by the first terminal; In response to the call request, the first emergency call is established.

10. The processing device according to any one of claims 6 to 8, characterized in that The communication module is further used for: A call request for the first emergency call is initiated to the first terminal, and third information is sent to the first terminal, wherein the third information includes reason information for the first emergency call.

Images