Unbinding Method for Internet of Things Devices, Work Order Processing Device, and Electronic Device

Abstract

The present invention discloses an unbinding method for an Internet of Things device, the method comprising: receiving an unbinding request work order for a smart device sent by a mobile terminal, the unbinding request work order at least including device information of the smart device and identity information of the mobile terminal; generating and sending an unbinding request instruction to a device control server according to the device information and identity information, the unbinding request instruction at least including device information of the smart device; in response to the unbinding instruction received from the device control server, resetting the binding mark of the smart device to perform unbinding on the smart device. The present invention solves the technical problem in the prior art that the user of the smart device cannot unbind the device by himself, and brings convenience to the user.

Description

Technical Field

[0001] The present invention relates to the technical field of the Internet of Things, and particularly to a method for unbinding an Internet of Things device, a work order processing device, and an electronic device. Background Art

[0002] In an Internet of Things environment, if one wants to control intelligent devices in the Internet of Things, it is often necessary to establish a binding relationship with the intelligent devices. For example, a user binds with an intelligent device through a client of a mobile terminal so that the user can perform intelligent management and control on the bound intelligent device. When the user wants to unbind from the intelligent device, the binding can be directly released through the client of the mobile terminal that was originally bound. However, in some application scenarios, such as when the user of an intelligent device changes, that is, the actual user of the intelligent device and the user who originally completed the binding relationship with the intelligent device are not the same person, and the intelligent device is bound to the account of a non-actual user. When the actual user wants to complete the binding relationship with the intelligent device, it is necessary to first release the binding relationship between the intelligent device and the original binder so that the actual user can regain control of the intelligent device. Because the intelligent device has already been in a bound relationship, the actual user cannot directly release the binding by himself, which brings inconvenience to the user's use. Summary of the Invention

[0003] In view of this, an object of the present invention is to provide a method for unbinding an Internet of Things device, which solves the technical problem that the user of an intelligent device in the prior art cannot unbind by himself, and brings convenience to the user's use.

[0004] To achieve the above object, the present invention provides a method for unbinding an Internet of Things device, which is applied to a work order server. The method includes:

[0005] Receiving a work order for unbinding an intelligent device sent by a mobile terminal, where the work order for unbinding at least includes device information of the intelligent device and identity information of the mobile terminal;

[0006] Generating and sending an unbinding request instruction to a device control server according to the device information and the identity information, where the unbinding request instruction at least includes the device information of the intelligent device;

[0007] Responding to the received unbinding instruction from the device control server, resetting the binding mark of the intelligent device to unbind the intelligent device.

[0008] Further, the work order server includes a first work order server and a second work order server. The area where the first work order server is located is the same as the area where the intelligent device is currently located, and the area where the second work order server is located is the binding area of the intelligent device. The method further includes:

[0009] The first work order server parses the identity information of the mobile terminal and determines the area where the intelligent device is currently located;

[0010] The first work order server parses the device information and determines the binding area when the intelligent device performs device binding;

[0011] Based on the area where the intelligent device is currently located and the binding area, the first work order server determines whether to perform the same-area unbinding request work order processing operation or the cross-area unbinding request work order processing operation on the unbinding request work order.

[0012] Furthermore, the steps for performing the same-area unbinding request work order processing operation include:

[0013] If the area where the intelligent device is currently located and the binding area belong to the same area, the first work order server generates an unbinding request instruction in the work order processing web page of the first work order server according to the device information in the unbinding request work order and the identity information of the mobile terminal, and sends it to the device control server.

[0014] Furthermore, the steps for performing the same-area unbinding request work order processing operation include:

[0015] When receiving the unbinding instruction sent by the device control server, the first work order server performs a reset binding mark operation on the intelligent device in the work order processing web page of the first work order server, and initializes the intelligent device to complete the unbinding of the intelligent device, where the unbinding instruction includes at least the device information of the intelligent device.

[0016] Furthermore, the steps for performing the cross-area unbinding request work order processing operation include:

[0017] If the area where the intelligent device is currently located and the binding area do not belong to the same area, the first work order server sends the unbinding request work order to the second work order server;

[0018] The unbinding request work order is displayed in the work order processing web page of the second work order server. The second work order server generates an unbinding request instruction according to the unbinding request work order and sends it to the device control server.

[0019] Furthermore, the steps for performing the cross-area unbinding request work order processing operation include:

[0020] When receiving the unbinding instruction sent by the device control server, the second work order server performs a reset binding mark operation on the intelligent device in the work order processing web page of the second work order server, and initializes the intelligent device to complete the unbinding of the intelligent device, where the unbinding instruction includes at least the device information of the intelligent device.

[0021] Further, the steps of performing the cross-region unbinding request work order processing operation include:

[0022] When it is determined to perform the cross-region unbinding request work order processing operation on the unbinding request work order, the first work order server performs a token encryption operation on the unbinding request work order and sends the encrypted unbinding request work order to the second work order server.

[0023] Further, the steps of performing the cross-region unbinding request work order processing operation include:

[0024] The second work order server performs a token legality verification on the encrypted unbinding work order. If the verification passes, the second work order server generates an unbinding request instruction and sends it to the device control server.

[0025] To achieve the above object, the present invention provides a work order processing device, which includes:

[0026] The first work order server includes:

[0027] A first receiving module, configured to receive the unbinding request work order of the intelligent device sent by the mobile terminal, where the unbinding request work order at least includes the device information of the intelligent device and the identity information of the mobile terminal;

[0028] A judgment module, configured to judge whether to perform the same-region unbinding request work order processing operation or the cross-region unbinding request work order processing operation on the unbinding request work order according to the device information and the identity information of the mobile terminal;

[0029] A first unbinding request module, configured to generate and send an unbinding request instruction to the device server when it is determined to perform the same-region unbinding request work order processing operation, where the unbinding request instruction at least includes the device identifier of the intelligent device;

[0030] A first unbinding module, configured to reset the binding mark of the intelligent device in response to the received unbinding instruction from the device control server, so as to perform unbinding on the intelligent device;

[0031] A sending module, configured to send the unbinding request work order to the second work order server when it is determined to perform the cross-region unbinding request work order processing operation;

[0032] The second work order server includes:

[0033] A second receiving module, configured to receive the unbinding request work order sent by the first work order server;

[0034] A second unbinding request module, configured to generate and send an unbinding request instruction to the device server according to the device information and the identity information of the unbinding request work order, where the unbinding request instruction at least includes the device identifier of the intelligent device;

[0035] A second unbinding module, configured to reset the binding flag of the smart device in response to an unbinding instruction received from the device control server, so as to unbind the smart device;

[0036] Wherein, the first work order server and the second work order server are in different regions.

[0037] To achieve the above object, the present invention provides an electronic device, including:

[0038] A processor; and

[0039] A memory, on which executable code is stored, and when the executable code is executed, the processor is caused to execute one or more of the methods for unbinding Internet of Things devices as described above.

[0040] The present invention receives an unbinding request work order sent by a mobile terminal, determines whether to perform in-region unbinding work order processing or cross-region unbinding work order processing according to the work order. When performing in-region unbinding work order processing, the first work order processing server directly processes the work order. When performing cross-region unbinding work order processing, the first work order processing server transfers the work order to the second work order processing server for work order processing, solving the technical problem that the user of the smart device in the prior art cannot unbind by himself, bringing convenience and a better experience to the user, and at the same time ensuring the security of user information. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] Figure 1 is a schematic flowchart of a method for unbinding an Internet of Things device according to an embodiment of the present invention;

[0042] Figure 2 is a schematic flowchart of a method for unbinding an Internet of Things device according to an embodiment of the present invention;

[0043] Figure 3 is a schematic system diagram of a work order processing device according to an embodiment of the present invention. DETAILED DESCRIPTION

[0044] The present invention will be described in detail below with reference to the specific embodiments shown in the drawings, but these embodiments do not limit the present invention, and any structural, method, or functional transformation made by those of ordinary skill in the art based on these embodiments is included in the protection scope of the present invention.

[0045] In an embodiment of the present application, as Figure 1 shown, the present application provides a method for unbinding an Internet of Things device, which is applied to a work order server, and the method includes:

[0046] S1. Receive an unbinding request work order of the intelligent device sent by the mobile terminal. The unbinding request work order includes at least the device information of the intelligent device and the identity information of the mobile terminal.

[0047] S2. Generate and send an unbinding request instruction to the device control server according to the device information and the identity information. The unbinding request instruction includes at least the device information of the intelligent device.

[0048] S3. In response to the received unbinding instruction from the device control server, reset the binding mark of the intelligent device to unbind the intelligent device.

[0049] In one of the application scenarios of the present invention, an intelligent device produced by a Chinese manufacturer is sold to Europe. However, when the device leaves the factory, the initialization of the device is forgotten. Since the device needs to be factory tested before leaving the factory and needs to be bound during the test, if the initialization of the device is forgotten, when the device is sold to Europe, the device is in a bound state. When a European user uses the device, the user needs to bind to the device to control it. Since the device is in a bound state, when the European user scans the QR code with the mobile phone to bind the device, the device is in a bound state and the user cannot initialize the device. Because the device was not bound by the user himself / herself when it was initially bound, the user cannot directly perform the operation of unbinding the device. In this application scenario, the user submits an unbinding request work order of the device, and the manufacturer performs the unbinding of the device. It should be noted that the application scenario of the present invention is not limited to this scenario. It can be understood that the manufacturer has the ability to unbind the intelligent device. However, due to factors such as personal privacy and property security, neither the manufacturer nor the APP client of the mobile terminal can view the unbinding function and permission of the sold device. Therefore, for a device that the user cannot directly unbind by himself / herself, the user needs to submit an unbinding request work order on the client of the mobile terminal to request an unbinding operation for the intelligent device. The intelligent device can be a smart home device, such as a smart refrigerator, a smart air conditioner, a smart washing machine, or a floor sweeping robot, etc.

[0050] In the above application scenario, the user logs in to the client of the mobile terminal, scans the QR code of the smart device through the client, and the client prompts that the binding fails, indicating that the device has been bound. The user needs to unbind it first before performing the binding operation again. An unbinding work order application entry is provided on the binding page of the client to guide the user to perform the relevant operations for unbinding. The user can submit an unbinding request work order for the device at the application entry and fill in device information, work order data, user information, etc. in the unbinding request work order. Among them, the mobile terminal can be a mobile phone, PDA, tablet, handheld electronic device, wearable device, etc. It can be understood that the client can be a self-developed terminal application or a terminal application provided by a third-party IoT access service provider, such as a WeChat service number, Alibaba Smart Life, JD.com MicroLink, etc. The client can be an application program installed in a mobile terminal device such as the user's mobile phone, or it can also exist in the form of a web page, and the user can access the specific page through a browser.

[0051] The user submits an unbinding request work order for the smart device through the client of the mobile terminal, receives the unbinding request work order sent by the mobile terminal, generates an unbinding request instruction according to the device information and the identity information of the mobile terminal in the unbinding request work order, and sends it to the device control server. The device controller server performs the unbinding of the device, solving the technical problem that the user cannot unbind the device by himself in the prior art and bringing a better experience to the user.

[0052] As an implementation manner of the present invention, as Figure 2 shown, the method includes:

[0053] S21. The first work order server parses the identity information of the mobile terminal and determines the area where the smart device is currently located;

[0054] S22. The first work order server parses the device information and determines the binding area when the smart device performs device binding;

[0055] S23. According to the area where the smart device is currently located and the binding area, the first work order server determines whether to perform the unbinding request work order processing operation in the same area or the cross-area unbinding request work order processing operation on the unbinding request work order.

[0056] It should be noted that the work order server includes a first work order server and a second work order server. The area where the first work order server is located is the same as the area where the intelligent device is currently located, and the area where the second work order server is located is the binding area of the intelligent device. The first work order server can receive the work order request sent by the mobile terminal and process the data of the work order request. The area where the first work order server is deployed is the same area as the area where the intelligent device is currently located. The area division in the present invention is a large-scale area division. For example, a country in China is an area, which is the China region, and dozens of countries in Europe are divided into an area, which is the Europe region. The first work order server receives the unbinding request work order sent by the mobile terminal, and obtains the device information and the identity information of the mobile terminal in the unbinding request work order. Analyze the identity information of the mobile terminal, and determine the area where the intelligent device is currently located based on this identity information. The identity information of the mobile terminal can be a user account, a terminal MAC address, etc., and the area where the intelligent device is currently located can be determined based on this identity information. It can be understood that the area where the intelligent device is currently located is the same as the area where the user is located when using the client, so the area where the device is currently located can be determined through the identity information. The first work order server analyzes the device information and determines the binding area when the intelligent device performs device binding. The device information may include the device information (i.e., the unique identifier) of the intelligent device and the model identifier representing the model to which the intelligent device belongs, such as the device model or product model, etc. It should be noted that the binding area refers to the area where the device was located when it was bound. According to the area where the intelligent device is currently located and the binding area, the first work order server determines whether to perform the same-area unbinding request work order processing operation or the cross-area unbinding request work order processing operation on the unbinding request work order. The processing flow of the same-area unbinding request work order processing operation and the processing flow of the cross-area unbinding request work order are different, so it is necessary to judge whether the unbinding request work order is a cross-area work order.

[0057] Taking the above application scenario as an example for illustration, an intelligent device produced in China is sold to Europe. The initialization operation is missed when the device leaves the factory, and a European user submits an unbinding request work order through the client of the mobile terminal. Therefore, it is determined that the current location area of the intelligent device is the European region, and the location area of the first work order server is also the European region. The binding area when the device performs device binding is the Chinese region. From this, it can be seen that one is the European region and the other is the Chinese region, and a cross-region unbinding request work order processing operation process needs to be executed. Taking another application scenario as an example, when the user of the intelligent device is changed, that is, the actual user of the intelligent device is not the same as the user who initially completed the binding relationship with the intelligent device. The first user of the intelligent device completes the binding relationship with the intelligent device through the mobile terminal in China, and the second user also submits an unbinding request work order through the mobile terminal in China. Therefore, it is determined that the current location area of the intelligent device is the Chinese region, and the location area of the first work order server is also the Chinese region. The binding area when the device performs device binding is the Chinese region. From this, it can be seen that both are the Chinese region, and a same-region unbinding request work order processing operation process needs to be executed.

[0058] As an implementation manner of the present invention, if the current location area of the intelligent device and the binding area belong to the same region, the first work order server determines to perform a same-region unbinding request work order processing operation on the unbinding request work order, such as Figure 2 shown, the steps of performing the same-region unbinding request work order processing operation include:

[0059] S2311. According to the device information in the unbinding request work order and the identity information of the mobile terminal, generate an unbinding request instruction in the work order processing web page of the first work order server, and send it to the device control server;

[0060] S2312. After receiving the unbinding instruction sent by the device control server, the first work order server performs a reset binding mark operation on the intelligent device in the work order processing web page of the first work order server, and initializes the intelligent device to complete the unbinding of the intelligent device. Among them, the unbinding instruction at least includes the device information of the intelligent device.

[0061] The area where the first work order server is located is the same as the area where the smart device is currently located. When the area where the device is currently located is the same area as the area that was originally bound, such as in the above embodiment, both are in China, then it is determined that the two belong to the same area, and belong to the same area as the first work order server. An unbinding request instruction is generated in the work order processing webpage of the first work order server, and the unbinding request instruction is sent to the device control server, and the device control server completes the device unbinding operation. It can be understood that when the area where the device is currently located is the same area as the area that was originally bound, the unbinding request work order is processed on the first work order server, because the first work order server and the binding area are in the same area, and the first work order server has the authority to process the work order.

[0062] As an implementation of the present invention, after receiving the unbinding instruction sent by the device control server, the first work order server performs a reset binding mark operation on the smart device in the work order processing webpage of the first work order server, and initializes the smart device to complete the unbinding of the smart device, wherein the unbinding instruction at least includes the device information of the smart device. When the device control server receives the unbinding request instruction sent by the first work order server, it unbinds the smart device and outputs the unbinding instruction to the first work order server. The first work order server resets the binding mark operation and initializes the smart device. The unbinding of the smart device is completed, and the first work order server completes the unbinding request work order. After the client of the mobile terminal receives the information of successful unbinding, the user executes the rebinding process through the client, thereby completing the unbinding function of the smart device.

[0063] As an implementation of the present invention, if the current region of the smart device and the binding region do not belong to the same region, the first work order server determines to perform a cross-region unbinding request work order processing operation on the unbinding request work order, such as Figure 2 As shown in the figure, the cross-region unbinding request work order processing operations include:

[0064] S2321. The first work order server sends the unbinding request work order to the second work order server;

[0065] S2322, displaying the unbinding request work order on the work order processing webpage of the second work order server, and the second work order server generating an unbinding request instruction according to the unbinding request work order, and sending it to the device control server;

[0066] S2323. After receiving the unbinding instruction sent by the device control server, the second work order server performs a reset binding mark operation on the smart device in the work order processing webpage of the second work order server, and initializes the smart device to complete the unbinding of the smart device, wherein the unbinding instruction includes at least the device information of the smart device.

[0067] The region where the second work order server is located is the same as the region where the device was initially bound. When the region where the device is currently located is not the same as the initially bound region, for example, in the above embodiment, the region where the intelligent device is currently located is the European region, and the binding region when the device was bound is the Chinese region. The region where the first work order server is located is the same as the region where the intelligent device is currently located. Therefore, the region where the first work order server is located is the European region. Since the device is currently in the European region, the first work order server can receive the unbinding request work order sent by the mobile terminal, but it has no permission to process the unbinding request. Therefore, the first work order server needs to submit the unbinding request work order to the second work order server for processing. Because the intelligent device was bound in the Chinese region and the second work order server is in the Chinese region, it has the permission to process the unbinding request. In the work order processing web page of the first work order server (European region), through page redirection, a cross-region binding request work order processing operation is performed, and it jumps to the work order processing web page of the second work order server (Chinese region), where the unbinding request work order is displayed. According to the device information and the identity information of the mobile terminal in the unbinding request work order, the second work order server (Chinese region) sends the unbinding request instruction to the device control server, and the device control server completes the device unbinding operation. Through the cross-region unbinding request work order processing process, when the user cannot unbind the device by themselves, the device can be unbound, bringing a better experience to the user.

[0068] After the device control server receives the unbinding request instruction sent by the second work order server, it unbinds the intelligent device, outputs the unbinding instruction to the second work order server, the second work order server resets the binding flag operation, and initializes the intelligent device. The unbinding of the intelligent device is completed, the second work order server concludes the unbinding request work order. After the client of the mobile terminal receives the information that the unbinding is successful, the user executes the re-binding process through the client, and thus the unbinding function of the intelligent device is completed.

[0069] As an implementation manner of the present invention, when it is determined to perform a cross-region unbinding request work order processing operation on the unbinding request work order, the first work order server performs a token encryption operation on the unbinding request work order, and sends the encrypted unbinding request work order to the second work order server. The second work order server performs a token legitimacy verification on the encrypted unbinding work order. If the verification passes, the second work order server generates an unbinding request instruction and sends it to the device control server. For the cross-region unbinding request work order processing, it is necessary to encrypt the unbinding request work order, such as encrypting the work order number, device information, identity information of the mobile terminal, etc., to ensure the security of data transmission and thus guarantee the security of users.

[0070] In an embodiment of the present application, as Figure 3As shown in the figure, the present invention provides a work order processing device, which includes:

[0071] The first work order server 30 includes:

[0072] The first receiving module 301 is configured to receive the unbinding request work order of the intelligent device sent by the mobile terminal, and the unbinding request work order at least includes the device information of the intelligent device and the identity information of the mobile terminal;

[0073] The judgment module 302 is configured to judge whether to perform the unbinding request work order processing operation in the same area or the cross-area unbinding request work order processing operation on the unbinding request work order according to the device information and the identity information of the mobile terminal;

[0074] The first unbinding request module 303 is configured to generate and send an unbinding request instruction to the device server when it is determined to perform the unbinding request work order processing operation in the same area, and the unbinding request instruction at least includes the device identifier of the intelligent device;

[0075] The first unbinding module 304 is configured to reset the binding mark of the intelligent device in response to the received unbinding instruction from the device control server, so as to perform unbinding on the intelligent device;

[0076] The sending module 305 is configured to send the unbinding request work order to the second work order server when it is determined to perform the cross-area unbinding request work order processing operation;

[0077] The second work order server 31 includes:

[0078] The second receiving module 311 is configured to receive the unbinding request work order sent by the first work order server;

[0079] The second unbinding request module 312 is configured to generate and send an unbinding request instruction to the device server according to the device information and identity information of the unbinding request work order, and the unbinding request instruction at least includes the device identifier of the intelligent device;

[0080] The second unbinding module 313 is configured to reset the binding mark of the intelligent device in response to the received unbinding instruction from the device control server, so as to perform unbinding on the intelligent device;

[0081] Wherein, the first work order server 30 and the second work order server 31 are in different areas.

[0082] In one embodiment, an electronic device is provided, including a processor and a memory. The memory stores executable code, which, when executed, causes the processor to perform the steps of the described work order unbinding process. Through the description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of adding a necessary general hardware platform, and of course, it can also be implemented by a combination of hardware and software. Based on such an understanding, the above technical solution, in essence, or the part that contributes to the prior art can be embodied in the form of a computer product. The present invention can be implemented in the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk memories, CD-ROMs, optical memories, etc.) containing computer-usable program code.

[0083] Although, for purposes of illustration, preferred embodiments of the present invention have been disclosed, those of ordinary skill in the art will recognize that various improvements, additions, and substitutions are possible without departing from the scope and spirit of the invention as disclosed by the appended claims.

Claims

1. A method for unbinding an IoT device, characterized in that: Applied to a work order server, the method includes: Receiving a work order for unbinding an intelligent device sent by a mobile terminal, where the unbinding request work order at least includes the device information of the intelligent device and the identity information of the mobile terminal; Generating and sending an unbinding request instruction to a device control server according to the device information and identity information, where the unbinding request instruction at least includes the device information of the intelligent device; Responding to the received unbinding instruction from the device control server, resetting the binding flag of the intelligent device to unbind the intelligent device; Wherein, the work order server includes a first work order server and a second work order server, the area where the first work order server is located is the same as the area where the intelligent device is currently located, and the area where the second work order server is located is the binding area of the intelligent device, and the method includes: The first work order server parses the identity information of the mobile terminal and determines the area where the intelligent device is currently located; The first work order server parses the device information and determines the binding area when the intelligent device performs device binding; According to the area where the intelligent device is currently located and the binding area, the first work order server determines whether to perform a same-area unbinding request work order processing operation or a cross-area unbinding request work order processing operation on the unbinding request work order; Wherein, the steps of performing the cross-area unbinding request work order processing operation include: If the area where the intelligent device is currently located and the binding area do not belong to the same area, the first work order server sends the unbinding request work order to the second work order server; Displaying the unbinding request work order on the work order processing web page of the second work order server, and the second work order server generates an unbinding request instruction according to the unbinding request work order and sends it to the device control server.

2. The method for unbinding an Internet of Things device according to claim 1, wherein The steps of performing the same-area unbinding request work order processing operation include: If the area where the intelligent device is currently located and the binding area belong to the same area, the first work order server generates an unbinding request instruction in the work order processing web page of the first work order server according to the device information and the identity information in the unbinding request work order and sends it to the device control server.

3. The method for unbinding an IoT device according to claim 2, characterized in that: The steps of performing the same-area unbinding request work order processing operation include: After receiving the unbinding instruction sent by the device control server, the first work order server performs a reset binding flag operation on the intelligent device in the work order processing web page of the first work order server and initializes the intelligent device to complete the unbinding of the intelligent device, where the unbinding instruction at least includes the device information of the intelligent device.

4. The method for unbinding an IoT device according to claim 1, wherein: The steps of performing the cross-area unbinding request work order processing operation include; After receiving the unbinding instruction sent by the device control server, the second work order server performs a reset binding mark operation on the intelligent device in the work order processing web page of the second work order server, and initializes the intelligent device to complete the unbinding of the intelligent device, where the unbinding instruction at least includes the device information of the intelligent device.

5. The method for unbinding an IoT device according to claim 1, characterized in that: The steps of performing the cross-region unbinding request work order processing operation include: When it is determined to perform the cross-region unbinding request work order processing operation on the unbinding request work order, the first work order server performs a token encryption operation on the unbinding request work order, and sends the encrypted unbinding request work order to the second work order server.

6. The method for unbinding an Internet of Things device according to claim 5, characterized in that, The steps of performing the cross-region unbinding request work order processing operation include: The second work order server performs a token legality verification on the encrypted unbinding work order. If the verification passes, the second work order server generates an unbinding request instruction and sends it to the device control server.

7. A work order processing device, characterized in that, The device includes: The first work order server includes: A first receiving module, configured to receive an unbinding request work order of an intelligent device sent by a mobile terminal, where the unbinding request work order at least includes the device information of the intelligent device and the identity information of the mobile terminal; A judgment module, configured to judge whether to perform a same-region unbinding request work order processing operation or a cross-region unbinding request work order processing operation on the unbinding request work order according to the device information and the identity information of the mobile terminal; A first unbinding request module, configured to generate and send an unbinding request instruction to the device control server when it is determined to perform a same-region unbinding request work order processing operation, where the unbinding request instruction at least includes the device identifier of the intelligent device; A first unbinding module, configured to reset the binding mark of the intelligent device in response to the received unbinding instruction from the device control server to perform unbinding on the intelligent device; A sending module, configured to send the unbinding request work order to the second work order server when it is determined to perform a cross-region unbinding request work order processing operation; The second work order server includes: A second receiving module, configured to receive the unbinding request work order sent by the first work order server; A second unbinding request module, configured to generate and send an unbinding request instruction to the device control server according to the device information and the identity information of the unbinding request work order, where the unbinding request instruction at least includes the device identifier of the intelligent device; A second unbinding module, configured to reset the binding mark of the intelligent device in response to the received unbinding instruction from the device control server to perform unbinding on the intelligent device; Wherein, the first work order server and the second work order server are in different regions.

8. An electronic device, characterized in that, Includes: A processor; And A memory, on which executable code is stored. When the executable code is executed, the processor executes the method according to one or more of claims 1-6.

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