Fault delimitation positioning method and device for passenger-dedicated line

Abstract

The application provides a fault delimiting positioning method and device of a dedicated passenger line, and relates to the fields of cloud computing and big data, a core network, a transmission and bearing network. The application obtains identification information and a target time of a target dedicated passenger line, wherein each dedicated passenger line has unique identification information; acquires service state data of the target dedicated passenger line based on the identification information, and determines whether the target dedicated passenger line is in a customer shutdown state according to the service state data; if the target dedicated passenger line is not in the customer shutdown state, acquires service information data of the target dedicated passenger line based on the identification information, and determines a line access type of the target dedicated passenger line according to the service information data; acquires alarm related parameters of the target dedicated passenger line in a preset time period before the target time based on the identification information; according to the line access type, in combination with the alarm related parameters, and according to a delimiting positioning identification rule, a delimiting positioning decision tree is inquired to obtain a delimiting positioning result of the target dedicated passenger line.

Description

Technical Field

[0001] This application relates to the fields of cloud computing and big data, core network, transmission and bearer network, and in particular to a fault demarcation and location method and apparatus for dedicated passenger lines. Background Technology

[0002] As a cornerstone product for government and enterprise businesses, dedicated enterprise lines have always been a key focus of network operations and maintenance for these clients. In the daily operations and maintenance of these businesses, troubleshooting dedicated enterprise lines mainly falls into two categories: First, the company proactively monitors and identifies alarm information from dedicated enterprise lines, and the system automatically dispatches fault work orders to maintenance personnel, who then arrive at the customer's site to troubleshoot and repair the network. Second, if customers discover network outages or instability, they proactively report the dedicated line fault by phone, and the system automatically dispatches a complaint work order to maintenance personnel, who then arrive at the customer's site to troubleshoot and repair the network.

[0003] However, in related technologies, relying on network maintenance personnel to go to the customer's site and locate faults based on network experience and monitoring technology requires high personal skills from maintenance personnel, is time-consuming and inefficient, and cannot meet the current requirements of government and enterprise units for efficient and high-quality maintenance of dedicated customer lines. Summary of the Invention

[0004] This disclosure provides a fault demarcation and location method and apparatus for dedicated passenger lines, which at least solves the problems in related technologies that require high personal skills from maintenance personnel, are time-consuming and inefficient, and cannot meet the current requirements of government and enterprise units for efficient and high-quality maintenance of dedicated passenger lines.

[0005] The first aspect of this application proposes a fault demarcation and location method for dedicated customer lines, comprising: acquiring the identification information and target time of a target dedicated customer line, wherein each dedicated customer line has unique identification information; acquiring the service status data of the target dedicated customer line based on the identification information, and determining whether the target dedicated customer line is in a customer outage state based on the service status data; if the target dedicated customer line is not in a customer outage state, acquiring the service information data of the target dedicated customer line based on the identification information, and determining the dedicated line access type of the target dedicated customer line based on the service information data; acquiring alarm-related parameters of the target dedicated customer line within a preset time period before the target time based on the identification information; and querying the demarcation and location decision tree according to the demarcation and location identification rules based on the dedicated line access type and the alarm-related parameters to obtain the demarcation and location result of the target dedicated customer line.

[0006] According to one embodiment of this application, the fault demarcation and location method for a customer-customer dedicated line further includes: if the target customer-customer dedicated line is in a customer shutdown state, then the demarcation and location result of the target customer-customer dedicated line is determined to be customer shutdown on the customer side.

[0007] According to one embodiment of the present application, the alarm-related parameters include service alarm data, transmission alarm data, dynamic environment alarm data and data network alarm data of the target passenger-dedicated line.

[0008] According to one embodiment of the present application, according to the private line access type and in combination with the alarm-related parameters, the target passenger-dedicated line is queried in a delimiting positioning decision tree according to a delimiting positioning identification rule to obtain a delimiting positioning result of the target passenger-dedicated line, including: determining a target branch corresponding to the target passenger-dedicated line in the delimiting positioning decision tree according to the private line access type and the alarm-related parameters, and traversing the target branch in order of all candidate delimiting positioning scenes on the target branch according to the delimiting positioning identification rule; if in the traversal process, it is determined that the target passenger-dedicated line meets any candidate delimiting positioning scene on the target branch, the candidate delimiting positioning scene is taken as the delimiting positioning result of the target passenger-dedicated line; if after the traversal is completed, it is determined that there is no candidate delimiting positioning scene on the target branch that meets the target passenger-dedicated line, it is determined that the delimiting positioning result of the target passenger-dedicated line is no delimiting and no positioning.

[0009] According to one embodiment of the present application, determining a target branch corresponding to the target passenger-dedicated line in the delimiting positioning decision tree according to the private line access type and the alarm-related parameters includes: if the private line access type is PTN, obtaining an alarm quantity parameter based on the alarm-related parameters, the alarm quantity parameter including a number of managed service alarms, a number of unmanaged service alarms, a number of transmission alarms, a number of dynamic environment alarms and a number of data network alarms; if the alarm quantity parameter meets a first preset condition, the target branch is determined to be a first branch, wherein the first preset condition is that the number of unmanaged service alarms is greater than 0, the number of transmission alarms is greater than 0, and the number of dynamic environment alarms is equal to 0; if the alarm quantity parameter meets a second preset condition, the target branch is determined to be a second branch, wherein the second preset condition is that the number of managed service alarms is greater than 0, the number of transmission alarms is greater than 0, and the number of dynamic environment alarms is equal to 0; if the alarm quantity parameter meets a third preset condition, the target branch is determined to be a third branch, wherein the third preset condition is that the number of dynamic environment alarms is greater than 0; if the alarm quantity parameter meets a fourth preset condition, the target branch is determined to be a fourth branch, wherein the fourth preset condition is that the number of transmission alarms is equal to 0, the number of dynamic environment alarms is equal to 0, and the number of data network alarms is greater than 0.

[0010] According to one embodiment of the present application, determining a target branch corresponding to the target passenger-dedicated line in the delimiting positioning decision tree according to the private line access type and the alarm-related parameters includes: if the private line access type is PON, the target branch is determined to be a fifth branch.

[0011] According to one embodiment of the present application, the fault delimiting and locating method of the passenger-collecting special line further comprises: if the alarm quantity parameter satisfies a fifth preset condition, determining that the delimiting and locating result of the target passenger-collecting special line is no delimiting and no locating, wherein the fifth preset condition is that the transmission alarm quantity is equal to 0, the dynamic ring alarm quantity is equal to 0, and the data network alarm quantity is equal to 0.

[0012] According to one embodiment of the present application, the delimiting and locating result comprises a delimiting result and a locating result, and the delimiting result is the customer side, the access side, the transmission side, the base station side or the data network side.

[0013] According to one embodiment of the present application, the fault delimiting and locating method of the passenger-collecting special line further comprises: performing data association on the service information data, the service state data and the service alarm data through the identification information of the passenger-collecting special line; performing data association on the service alarm data and the transmission alarm data through the transmission equipment name in the service alarm data and the network element name in the transmission alarm data; performing data association on the service alarm data and the data network alarm data through the data network equipment name in the service alarm data and the data network equipment name in the data network alarm data; performing data association on the transmission alarm data and the dynamic ring alarm data through the machine room name in the transmission alarm data and the machine room name in the dynamic ring alarm data; constructing data association on the service alarm data and the dynamic ring alarm data through the association information of the service alarm data and the transmission alarm data and the association information of the transmission alarm data and the dynamic ring alarm data; and performing data association on the service alarm data and the network element topology data through the transmission equipment name in the service alarm data and the transmission equipment name in the network element topology data corresponding to the target passenger-collecting special line.

[0014] According to one embodiment of the present application, the identification information of the target passenger-collecting special line and the target time are obtained, comprising: in response to receiving a fault alarm of any passenger-collecting special line, taking the passenger-collecting special line that generates the fault alarm as the target passenger-collecting special line; obtaining the identification information of the target passenger-collecting special line and the fault reporting time; and taking the fault reporting time as the target time.

[0015] According to one embodiment of the present application, the fault delimiting positioning method of the customer aggregation private line further comprises: the corresponding positioning scene of the customer side includes customer downtime, suspected customer side device disconnection, customer side end problem, other customer side problem, customer ONU data association fusion power failure; the corresponding positioning scene of the access side includes access side end optical cable interruption, ONU end optical cable interruption; the corresponding positioning scene of the transmission side includes transmission local ring type network interruption, transmission local chain type network interruption, transmission local ring type network device disconnection, transmission local chain type network device disconnection, transmission network end optical cable interruption, transmission data configuration problem, transmission single board or hardware failure, OLT backbone optical cable interruption, OLT single board hardware exception; the corresponding positioning scene of the base station side includes power failure of the room where the network element is located, power failure of the room where the adjacent network element is located; the corresponding positioning scene of the data network side includes data network data configuration problem, data network device failure.

[0016] The second aspect embodiment of the present application proposes a fault delimiting positioning device of a customer aggregation private line, comprising: a first acquisition module configured to acquire identification information of a target customer aggregation private line and a target time, wherein each customer aggregation private line has unique identification information; a second acquisition module configured to acquire service state data of the target customer aggregation private line based on the identification information, and determine whether the target customer aggregation private line is in a customer downtime state according to the service state data; a third acquisition module configured to, if the target customer aggregation private line is not in the customer downtime state, acquire service information data of the target customer aggregation private line based on the identification information, and determine a private line access type of the target customer aggregation private line according to the service information data; a fourth acquisition module configured to acquire alarm related parameters of the target customer aggregation private line within a preset time period before the target time based on the identification information; and a delimiting positioning module configured to acquire a delimiting positioning result of the target customer aggregation private line according to the private line access type, in combination with the alarm related parameters, and according to a delimiting positioning identification rule to query a delimiting positioning decision tree.

[0017] The third aspect embodiment of the present application proposes an electronic device, comprising: at least one processor; and a memory connected with the at least one processor in communication; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to implement the fault delimiting positioning method of the customer aggregation private line as described in the first aspect embodiment of the present application.

[0018] The fourth aspect embodiment of the present application proposes a non-transitory computer readable storage medium storing computer instructions, wherein the computer instructions are used to implement the fault delimiting positioning method of the customer aggregation private line as described in the first aspect embodiment of the present application.

[0019] The fifth aspect embodiment of the present application proposes a computer program product comprising a computer program, which, when executed by a processor, implements the fault delimiting positioning method of the customer aggregation private line as described in the first aspect embodiment of the present application.

[0020] The technical scheme provided by the embodiments of the present disclosure at least brings the following beneficial effects: the present application constructs an end-to-end fault delimiting and positioning capability of a passenger dedicated line communication network based on big data technology, so that the fault delimiting and positioning identification is more efficient and accurate and has high coverage, the identification logic of each scene is clarified through a decision tree model, the operation efficiency of the model is higher, and the support for fault delimiting and positioning is more real-time and efficient, solving the problem of strong limitation and low coverage of fault delimiting and positioning of passenger dedicated line services in the prior art, providing digital capability support for network operation personnel to troubleshoot passenger dedicated line faults, and improving operation efficiency.

[0021] It should be understood that the foregoing general description and the following detailed description are only exemplary and explanatory, and are not limiting to the present disclosure. BRIEF DESCRIPTION OF DRAWINGS

[0022] The above-mentioned and / or additional aspects and advantages of the present application will become apparent and easy to understand from the following description of the embodiments in conjunction with the accompanying drawings, in which:

[0023] Figure 1 is a five-dimensional delimiting diagram of an end-to-end link of a passenger dedicated line according to an embodiment of the present application.

[0024] Figure 2 is a schematic diagram of a monitoring data range of a passenger dedicated line according to an embodiment of the present application.

[0025] Figure 3 is a schematic diagram of a correlation relationship of monitoring data of a passenger dedicated line according to an embodiment of the present application.

[0026] Figure 4 is a schematic diagram of an exemplary implementation of a fault delimiting and positioning method of a passenger dedicated line according to an embodiment of the present application.

[0027] Figure 5 is a schematic diagram of an exemplary implementation of a fault delimiting and positioning method of a passenger dedicated line according to an embodiment of the present application.

[0028] Figure 6 is a schematic diagram of a fault delimiting and positioning device of a passenger dedicated line according to an embodiment of the present application.

[0029] Figure 7 is a schematic diagram of a complaint work order applied to an EOMS system and a maintenance system to support complaint preprocessing according to an embodiment of the present application.

[0030] Figure 8 is a schematic diagram of an electronic device according to an embodiment of the present application. DETAILED DESCRIPTION

[0031] Embodiments of the present application are described in detail below with reference to the accompanying drawings, examples of which are shown in the drawings, wherein the same or similar notations represent the same or similar elements or elements having the same or similar functions throughout. The embodiments described below with reference to the accompanying drawings are exemplary and are intended to explain the present application, and cannot be understood as a limitation of the present application.

[0032] It should be noted that the information (including but not limited to user device information, user personal information, etc.), data (including but not limited to data for analysis, stored data, displayed data, etc.) and signals involved in the present application are authorized by the user or fully authorized by all parties, and the collection, use and processing of related data need to comply with relevant laws, regulations and standards of relevant countries and regions.

[0033] In the present application, the customer-oriented special line refers to a dedicated communication line provided for enterprise and institutional customers, which connects different locations of customers or connects communication links between customers and service providers. In the entire end-to-end link, the customer-oriented special line is responsible for transmitting customer data to ensure efficient and secure communication.

[0034] For example, the customer-oriented special line includes but is not limited to an Internet special line, a data special line, a short color special line, an IP multimedia subsystem (IMS) special line, and an Internet of Things special line.

[0035] Figure 1 is a five-dimensional boundary diagram of an end-to-end link of a customer-oriented special line shown in the present application, as shown in Figure 1 According to the networking mode and operation and maintenance work division of the customer-oriented special line, the present application proposes five-dimensional boundaries, which are customer side (such as enterprise or telephone, etc.), access side, transmission side (transmission equipment), base station side, and data network side (such as industry gateway or general packet radio service (GPRS) core network).

[0036] Among them, the customer side and the access side are responsible for the customer-oriented special line team, the transmission side is responsible for the transmission team, the base station side is responsible for the base station team, and the data network side is responsible for the data team.

[0037] The present application proposes 20 positioning as follows:

[0038] The customer side corresponds to 5 positioning scenarios, including: customer outage, suspected customer side device disconnection, customer side end problem, other customer side problem, and customer optical network unit (ONU) data association fusion power failure.

[0039] The access side corresponds to 2 positioning scenarios, including: access side end optical cable interruption and ONU end optical cable interruption.

[0040] Transmission side corresponds to 9 positioning scenarios, including: transmission of local ring network interruption, transmission of local chain network interruption, transmission of local ring network device off-line, transmission of local chain network device off-line, transmission of network end optical cable interruption, transmission data configuration problem, transmission single board or hardware failure, optical line terminal (OLT) backbone optical cable interruption, OLT single board hardware exception.

[0041] Base station side corresponds to 2 positioning scenarios, including: power failure of the room where the network element is located, power failure of the room where the adjacent network element is located.

[0042] Data network side corresponds to 2 positioning scenarios, including: data network data configuration problem, data network device failure.

[0043] Figure 2 It is a schematic diagram of the monitoring data range of the dedicated line involved in the application, as shown in Figure 2 The monitoring data of the dedicated line involved in the application includes 7 categories of data, including service alarm data, transmission alarm data, dynamic ring alarm data, data network alarm data, service information data, service state data, network topology data.

[0044] The application is based on network link analysis, and the path from the customer side to the network side is: dedicated line service→transmission device→dynamic ring device→data network (one high level contains multiple low levels). Based on network link and network topology, and taking service information data as the core, the convergence and associated fusion of dedicated line service information and service alarm, transmission alarm, dynamic ring alarm, data network alarm, service state and other data are realized.

[0045] Figure 3 It is a schematic diagram of the associated relationship of the monitoring data of the dedicated line involved in the application, as shown in Figure 3 The associated relationship of the monitoring data is as follows:

[0046] 1. The association of service information data, service state data and service alarm data: the service information data, service state data and service alarm data are associated through the identification information of the dedicated line.

[0047] 2. The association of service alarm data and transmission alarm data: the service alarm data and transmission alarm data are associated through the transmission device name in the service alarm data and the network element name in the transmission alarm data.

[0048] 3. The association of service alarm data and data network alarm data: the service alarm data and data network alarm data are associated through the data network device name in the service alarm data and the data network device name in the data network alarm data.

[0049] 4. Correlation of transmission alarm data and dynamic environment alarm data: the transmission alarm data and the dynamic environment alarm data are correlated by the machine room name in the transmission alarm data and the machine room name in the dynamic environment alarm data.

[0050] 5. Correlation of service alarm data and dynamic environment alarm data: the service alarm data and the dynamic environment alarm data are correlated by the correlation information of the service alarm data and the transmission alarm data, and the correlation information of the transmission alarm data and the dynamic environment alarm data.

[0051] 6. Correlation of service alarm data and network element topology data: the service alarm data and the network element topology data are correlated by the transmission device name in the service alarm data and the transmission device name in the network element topology data corresponding to the target dedicated line (such as the A-end transmission device name / Z-end transmission device name on the target dedicated line). Figure 3

[0052] Figure 4 is a schematic diagram of an exemplary embodiment of a fault delimiting and positioning method of a dedicated line according to the present application, as shown in Figure 4 The fault delimiting and positioning method of the dedicated line includes the following steps:

[0053] S401: obtaining identification information of a target dedicated line and a target time, wherein each dedicated line has unique identification information.

[0054] As a realizable mode, the method according to the present application can be applied to fault delimiting and positioning of a dedicated line after receiving a user complaint, and the dedicated line on which the complaint is received is taken as the target dedicated line, and the time when the complaint is reported is taken as the target time. For example, after receiving a user complaint that a dedicated line is in an unusable state, fault delimiting and positioning of the dedicated line is performed, and an operation and maintenance work order is dispatched to an operation and maintenance personnel according to the fault delimiting and positioning result.

[0055] As another realizable mode, the method according to the present application can be applied to daily monitoring of a dedicated line, that is, a dedicated line to be monitored at a current time is taken as the target dedicated line, the identification information of the target dedicated line is obtained, and the current time is taken as the target time, and fault delimiting and positioning of the monitored dedicated line is performed. If a fault is detected, an operation and maintenance work order is dispatched to an operation and maintenance personnel according to the fault delimiting and positioning result.

[0056] S402: obtaining service state data of the target dedicated line based on the identification information, and determining whether the target dedicated line is in a customer downtime state according to the service state data.

[0057] ​S403, if the target customer-oriented private line is not in a customer shutdown state, obtaining service information data of the target customer-oriented private line based on the identification information, and determining a private line access type of the target customer-oriented private line according to the service information data.

[0058] Optionally, the private line access type is a packet transport network (PTN) type or a passive optical network (PON) type.

[0059] S404, obtaining alarm-related parameters of the target customer-oriented private line in a preset time period before the target time based on the identification information.

[0060] The alarm-related parameters include service alarm data, transmission alarm data, dynamic environment alarm data, and data network alarm data of the target customer-oriented private line.

[0061] S405, according to the private line access type, combining the alarm-related parameters, and querying a demarcation positioning decision tree according to a demarcation positioning identification rule to obtain a demarcation positioning result of the target customer-oriented private line.

[0062] The application provides a demarcation positioning decision tree, which includes a plurality of branches. According to the private line access type, the corresponding branch can be queried in combination with the alarm-related parameters, so as to obtain the demarcation positioning result of the target customer-oriented private line.

[0063] The demarcation positioning result can include a demarcation positioning process, a demarcation positioning result, and a processing suggestion.

[0064] The demarcation positioning result includes a demarcation result and a positioning result. The demarcation result is a customer side, an access side, a transmission side, a base station side, or a data network side. The positioning result is the 20 positioning scenarios described above.

[0065] If the finally obtained demarcation positioning result of the target customer-oriented private line is no demarcation and no positioning, it is indicated that the target customer-oriented private line has no fault in the daily monitoring situation, and it is indicated that the cause of the fault of the target customer-oriented private line is not found in the user complaint scenario. Therefore, further manual fault cause positioning is required.

[0066] The application constructs an end-to-end fault demarcation positioning capability of a customer-oriented private line communication network based on big data technology, so that the fault demarcation positioning identification is more efficient and accurate and has high coverage. The decision tree model clearly defines the identification logic of each scene, the model has higher running efficiency, and the support for fault demarcation positioning is more real-time and efficient. The application solves the problems of strong limitation and low coverage of the existing customer-oriented private line service fault demarcation positioning, provides digital and intelligent capability support for network operation personnel to troubleshoot customer-oriented private line faults, and improves the operation efficiency.

[0067] In actual government-enterprise operation and maintenance work, the main application scenario of fault delimitation and positioning is to delimit and position the passenger-dedicated line that occurs alarm, that is, when the fault alarm of the passenger-dedicated line occurs, the fault delimitation and positioning capability is used to diagnose and identify the fault reason, so as to help the operation and maintenance personnel to quickly find the fault position and efficiently troubleshoot. Figure 5 is a schematic diagram of an exemplary embodiment of a fault delimitation and positioning method of a passenger-dedicated line shown in the present application, as Figure 5 shown, the fault delimitation and positioning method of the passenger-dedicated line includes the following steps:

[0068] S501, in response to receiving the fault alarm of any passenger-dedicated line, taking the passenger-dedicated line that occurs the fault alarm as a target passenger-dedicated line, obtaining the identification information and fault reporting time of the target passenger-dedicated line, and taking the fault reporting time as a target time, wherein each passenger-dedicated line has unique identification information.

[0069] S502, obtaining the service state data of the target passenger-dedicated line based on the identification information, and determining whether the target passenger-dedicated line is in a customer downtime state according to the service state data.

[0070] S503, if the target passenger-dedicated line is in the customer downtime state, determining that the delimitation and positioning result of the target passenger-dedicated line is the customer side customer downtime (in Figure 5 the customer side customer downtime scenario corresponds to the number 1).

[0071] S504, if the target passenger-dedicated line is not in the customer downtime state, obtaining the service information data of the target passenger-dedicated line based on the identification information, and determining the line access type of the target passenger-dedicated line according to the service information data.

[0072] Table 1 is a corresponding schematic diagram of a line access type shown in the present application.

[0073] Table 1

[0074] Access type Rule PTN class Access mode is "OTN, PTN, SDH, SPN, cloud video, thousand eyes, mini-PTN" PON class Access mode is "ONU, OLT"

[0075] S505, obtaining the alarm related parameters of the target passenger-dedicated line in a preset time period before the target time based on the identification information.

[0076] If the line access type is PTN type, the alarm related parameters include the service alarm data, transmission alarm data, dynamic ring alarm data and data network alarm data of the target passenger-dedicated line.

[0077] If the line access type is PON type, the alarm related parameters include the service alarm data of the target passenger-dedicated line.

[0078] S506, according to the private line access type, combining the alarm related parameters, querying the delimiting positioning decision tree according to the delimiting positioning identification rule to obtain the delimiting positioning result of the target passenger dedicated line.

[0079] According to the private line access type and the alarm related parameters, the target branch corresponding to the target passenger dedicated line in the delimiting positioning decision tree is determined, and the target branch is traversed in order according to all candidate delimiting positioning scenes on the target branch according to the delimiting positioning identification rule.

[0080] If it is determined in the traversal process that the target passenger dedicated line meets any candidate delimiting positioning scene on the target branch, the candidate delimiting positioning scene is taken as the delimiting positioning result of the target passenger dedicated line.

[0081] If it is determined after the traversal is completed that there is no candidate delimiting positioning scene on the target branch that meets the target passenger dedicated line, it is determined that the delimiting positioning result of the target passenger dedicated line is no delimiting and no positioning.

[0082] The following will be introduced in detail:

[0083] I. If the private line access type is PTN type, the alarm quantity parameter is obtained based on the alarm related parameters, and the alarm quantity parameter includes the number of managed service alarms, the number of non-managed service alarms, the number of transmission alarms, the number of dynamic environment alarms, and the number of data network alarms.

[0084] 1. If the alarm quantity parameter meets the first preset condition, it is determined that the target branch is the first branch, wherein the first preset condition is that the number of non-managed service alarms is greater than 0, the number of transmission alarms is greater than 0, and the number of dynamic environment alarms is equal to 0.

[0085] For example, Figure 5 After it is determined that the target branch is the first branch, the six scenes of fault delimiting positioning scene 2-7 on the first branch are matched, and the judgment order is "2. Customer side end problem → 3. Other customer side problem → 4. Access side end optical cable interruption → 5. Transmission network end optical cable interruption → 6. Transmission data configuration problem → 7. Transmission single board or hardware failure", any one of which is met, that is, the delimiting positioning result is output, otherwise the matching and identification are continued in order until the six scenes of 2-7 are sequentially traversed, and if none of them is matched, "delimiting = none, positioning = none" is output.

[0086] 2. If the alarm quantity parameter meets the second preset condition, it is determined that the target branch is the second branch, wherein the second preset condition is that the number of managed service alarms is greater than 0, the number of transmission alarms is greater than 0, and the number of dynamic environment alarms is equal to 0.

[0087] For example, Figure 5, after determining the target branch as the second branch, the fault delimiting and locating scenario 8-13 on the second branch is matched, the judgment sequence is "8. Suspected customer side device disconnection→9. Transmission local ring type network interruption→10. Transmission local chain type network interruption→11. Transmission local ring type network device disconnection→12. Transmission local chain type network device disconnection→13. Adjacent network element room power failure", any one of the scenarios is satisfied, the delimiting and locating result is output, if not satisfied, the matching and identification are continuously performed in sequence until the six scenarios 8-13 are sequentially traversed, if all are not matched, "delimiting = none, locating = none" is output.

[0088] 3. If the alarm quantity parameter satisfies a third preset condition, the target branch is determined as a third branch, wherein the third preset condition is that the dynamic ring alarm quantity is greater than 0.

[0089] As shown in Figure 5 , after determining the target branch as the third branch, the fault delimiting and locating scenario "14. Adjacent network element room power failure" on the third branch is matched, if the rule is satisfied, the delimiting and locating result is output, if not satisfied, "delimiting = none, locating = none" is output.

[0090] 4. If the alarm quantity parameter satisfies a fourth preset condition, the target branch is determined as a fourth branch, wherein the fourth preset condition is that the transmission alarm quantity is equal to 0, the dynamic ring alarm quantity is equal to 0, and the data network alarm quantity is greater than 0.

[0091] As shown in Figure 5 , after determining the target branch as the fourth branch, the fault delimiting and locating scenario 15-16 on the fourth branch is matched, the judgment sequence is "15. Data network data configuration problem→16. Data network device fault", any one of the scenarios is satisfied, the delimiting and locating result is output, if not satisfied, the matching and identification are continuously performed in sequence until the two scenarios 15-16 are sequentially traversed, if all are not matched, "delimiting = none, locating = none" is output.

[0092] 5. If the alarm quantity parameter satisfies a fifth preset condition, the delimiting and locating result of the target customer special line is determined as none delimiting and none locating, wherein the fifth preset condition is that the transmission alarm quantity is equal to 0, the dynamic ring alarm quantity is equal to 0, and the data network alarm quantity is equal to 0.

[0093] II. If the special line access type is PON type, the target branch is determined as a fifth branch.

[0094] As shown in Figure 5After determining that the target branch is the fifth branch, the fault bounding positioning scenario 17-20 four scenarios on the fifth branch are matched, and the judgment sequence is "17. Customer ONU power failure -> 18. ONU end optical cable interruption -> 19. OLT main optical cable interruption -> 20. OLT single board hardware exception", any one of the scenarios is satisfied, and the bounding positioning result is output, and if not satisfied, the matching and identification are continuously performed in sequence until the four scenarios 17-20 are sequentially traversed, and if none of them is matched, "bounding = none, positioning = none" is output.

[0095] The identification rules and output results of the 20 bounding positioning scenarios are described in detail as follows:

[0096] I. Bounding is customer side, and positioning is customer downtime Figure 5 No. 1 in the middle:

[0097] Private line access type: no limit

[0098] Identification rule: service status is 'downtime'

[0099] Output result: bounding: customer side, positioning: customer downtime

[0100] Involved data: service status data

[0101] II. Bounding is customer side, and positioning is customer side end problem Figure 5 No. 2 in the middle:

[0102] Private line access type: PTN type

[0103] Identification rule: conditions of the network element:

[0104] 1. The network element reports "signal loss type alarm";

[0105] 2. The network element belonging site has no "dynamic ring power failure type alarm";

[0106] 3. At the same time (within one minute), in the same city, there are different alarm network elements, the same customer, and multiple services report "signal loss type alarm".

[0107] Output result: bounding: customer side, positioning: customer side end problem

[0108] Involved data: service information data, service alarm data, transmission alarm data, dynamic ring alarm data

[0109] III. Bounding is customer side, and positioning is other customer side problem Figure 5 No. 3 in the middle:

[0110] Private line access type: PTN type

[0111] Identification rule: conditions of the network element:

[0112] 1, This network element reports "signal loss type alarm"

[0113] 2, The machine room where this network element is located is a customer machine room

[0114] Output result: Delimitation: customer side, positioning: other customer side problems

[0115] Data involved: business information data, transmission alarm data

[0116] Four, Delimitation for access side, positioning for access side end optical cable interruption Figure 5 No. 4):

[0117] Private line access type: PTN type

[0118] Identification rule: any of the following rules can be met:

[0119] Rule 1: PTN end optical cable interruption - same port:

[0120] This network element condition:

[0121] 1, This network element reports "signal loss type alarm";

[0122] 2, There is no "dynamic ring power failure type alarm" in the network element's home site;

[0123] 3, In the same city, at the same time, on the same alarm port, different customers (2 or more) all report "signal loss type alarm" at the same time.

[0124] Rule 2: PTN end optical cable interruption - same network element

[0125] This network element condition:

[0126] 1, This network element reports "signal loss type alarm";

[0127] 2, There is no "dynamic ring power failure alarm" in the network element's home site;

[0128] 3, In the same city, at the same time, in the same alarm network element, different ports (2 or more) all report "signal loss type alarm".

[0129] Rule 3: PTN end optical cable interruption

[0130] This network element condition:

[0131] 1, This network element reports "signal loss type alarm";

[0132] 2, There is no "dynamic ring power failure alarm" in the network element's home site;

[0133] 3. The same city, the same time, the same alarm object, cause the same customer to occur "signal loss type alarm";

[0134] 4. Multiple (2 and above) ports of the alarm network element under the same time "signal loss type alarm".

[0135] Rule 4: PTN end optical cable interruption - machine room type

[0136] The conditions of this network element are:

[0137] 1. The network element reports "signal loss type alarm";

[0138] 2. The network element belongs to the site without "dynamic ring power failure alarm";

[0139] 3. The network element is in a transmission machine room, a core machine room, a data machine room, or an IDC machine room.

[0140] Rule 5: End optical cable interruption

[0141] The conditions of this network element are:

[0142] 1. The network element reports "signal loss type alarm";

[0143] 2. The network element belongs to the site without "dynamic ring power failure alarm";

[0144] 3. The same city, the same time, the same alarm object, cause only one customer to occur "signal loss type alarm";

[0145] 4. There is no "signal loss type alarm" of other ports under the alarm network element at the same time.

[0146] Output result: Delimitation: access side, positioning: end optical cable interruption of access side

[0147] Involved data: business information data, business alarm data, transmission alarm data, dynamic ring alarm data

[0148] Data processing points: Through business alarm data, the data is summarized in the dimensions of port, network element, and alarm object, and then judged.

[0149] Five, delimitation for transmission side, positioning for transmission network end optical cable interruption ( Figure 5 No. 5):

[0150] Private line access type: PTN type

[0151] Identification rule: The conditions of this network element are:

[0152] 1. The network element reports "signal loss type alarm";

[0153] 2. The network element belongs to the site without "dynamic ring power failure type alarm";

[0154] 3. In the same city and at the same time, different alarm network elements and different customers (2 or more) all report "signal loss alarm".

[0155] Output: Boundary: Transmission side; Location: Optical cable break at the end of the transmission network.

[0156] Data involved: business information data, business alarm data, transmission alarm data, environmental alarm data

[0157] VI. Delineate the boundary as the transmission side and locate the issue as a transmission data configuration problem. Figure 5 (Middle No. 6):

[0158] Leased line access type: PTN type

[0159] Identification rules: Conditions for this network element:

[0160] 1. This network element reports a "transmission data configuration alarm";

[0161] 2. No "power outage alarm", no "disconnection alarm" for network elements, and no "signal loss alarm" for network elements.

[0162] Output results: Boundary: Transmission side, Location: Transmission data configuration problem

[0163] Data involved: business information data, business alarm data, transmission alarm data, environmental alarm data

[0164] 7. Delineate the fault as being on the transmission side, and pinpoint the cause as a transmission board or hardware failure. Figure 5 (Middle No. 7):

[0165] Leased line access type: PTN type

[0166] Identification rules: Conditions for this network element:

[0167] 1. This network element reports an "alarm related to transmission board or hardware failure";

[0168] 2. No "power outage alarm", no "disconnection alarm" for network elements, and no "signal loss alarm" for network elements.

[0169] Output results: Boundary: Transmission side; Location: Transmission board or hardware fault.

[0170] Data involved: business information data, business alarm data, transmission alarm data, environmental alarm data

[0171] 8. The boundary is defined as the customer side, and the location is suspected to be customer-side equipment disconnected. Figure 5 (Middle No. 8):

[0172] Leased line access type: PTN type

[0173] Identification rules: 1. The machine room where the network element is located is the customer's machine room;

[0174] 2. The network element has "off-pipe type alarm";

[0175] 3. The adjacent network element does not have "off-pipe type alarm";

[0176] 4. Determine that the machine room where the adjacent network element is located does not have "dynamic ring power failure type alarm".

[0177] Output result: Delimitation: customer side, positioning: suspected customer side equipment off-pipe

[0178] Involved data: business information data, transmission alarm data, dynamic ring alarm data, network topology data

[0179] Data processing points: adjacent network element identification method: "transmission equipment name" in business alarm data is associated with "A side transmission equipment name" and "Z side transmission equipment name" of network topology data. The one associated is the network element, and the one not associated is the adjacent network element.

[0180] Nine, delimiting as transmission side, positioning as transmission local ring type network interruption Figure 5 No. 9):

[0181] Private line access type: PTN type

[0182] Identification rules: network element conditions:

[0183] 1. The network element reports "off-pipe type alarm";

[0184] 2. No "dynamic ring power failure type alarm";

[0185] And the network element conditions on the transmission ring:

[0186] 1. The networking relationship in the transmission system is a ring, and other network elements (1+) on the ring report "off-pipe type alarm" (transmission off-pipe alarm needs to be obtained) and the machine room where the transmission network element belongs has no "dynamic ring power failure type alarm".

[0187] Output result: Delimitation: transmission side, positioning: transmission local ring type network interruption

[0188] Involved data: business information data, business alarm data, transmission alarm data, dynamic ring alarm data, network topology data

[0189] Data processing points: Transmission ring network element identification method: "Transmission device name" in service alarm data is associated with "A-end transmission device name" and "Z-end transmission device name" in network topology data. The associated is the current network element, and the transmission system type is "ring type". Extract the transmission system name, and traverse all transmission device names under the transmission system name based on network topology data, which are all network elements on the transmission ring.

[0190] Ten, define as transmission side, positioning as transmission local ring network device off pipe Figure 5 No. 10 in the middle:

[0191] Private line access type: PTN type

[0192] Identification rules: current network element conditions:

[0193] 1. The current network element reports "off-pipe type alarm";

[0194] 2. No "dynamic ring power failure type alarm";

[0195] 3. The adjacent network element belongs to a site that has not reported "off-pipe type alarm";

[0196] 4. Determine that the transmission system networking relationship of the current network element is a ring.

[0197] Output result: Define as transmission side, position as transmission local ring network device off pipe

[0198] Involved data: service information data, service alarm data, transmission alarm data, dynamic ring alarm data, network topology data

[0199] Data processing points: adjacent network element identification method: "Transmission device name" in service alarm data is associated with "A-end transmission device name" and "Z-end transmission device name" in network topology data. The associated is the current network element, and the transmission system type is "ring type". Extract the transmission system name, and traverse all transmission device names under the transmission system name based on network topology data, which are all network elements on the transmission ring.

[0200] Eleven, define as transmission side, position as transmission local chain type network interruption Figure 5 No. 11 in the middle:

[0201] Private line access type: PTN type

[0202] Identification rules: current network element conditions:

[0203] 1. The current network element reports "off-pipe type alarm";

[0204] 2. No "dynamic ring power failure type alarm";

[0205] And the transmission chain network element conditions:

[0206] 1. The networking relationship in the transmission system is a chain, the adjacent network element reports a "disconnection alarm", and the transmission network element belongs to a site that does not report a "power failure alarm".

[0207] Output result: Delimitation: Transmission side, positioning: Transmission local chain network interruption

[0208] Related data: Service information data, service alarm data, transmission alarm data, dynamic environment alarm data, network topology data

[0209] Data processing points: Transmission chain network element identification method: In the service alarm data, the "transmission device name" is associated with the "A-end transmission device name" and "Z-end transmission device name" in the network topology data. The associated one is the current network element, and the transmission system type is "chain type". Extract the transmission system name, and traverse all transmission device names under the transmission system name based on the network topology data, which are all network elements on the transmission chain.

[0210] Twelve, delimitation: transmission side, positioning: transmission local chain network device disconnection Figure 5 Middle number 12):

[0211] Private line access type: PTN type

[0212] Identification rule: Current network element conditions:

[0213] 1. The current network element reports a "disconnection alarm";

[0214] 2. No "power failure alarm";

[0215] 3. The adjacent network element belongs to a site that does not report a "disconnection alarm";

[0216] 4. Determine that the transmission system networking relationship in which the current network element is located is a chain.

[0217] Output result: Delimitation: Transmission side, positioning: Transmission local chain network device disconnection

[0218] Related data: Service information data, service alarm data, transmission alarm data, dynamic environment alarm data, network topology data

[0219] Data processing points: Adjacent network element identification method: In the service alarm data, the "transmission device name" is associated with the "A-end transmission device name" and "Z-end transmission device name" in the network topology data. The associated one is the current network element, and the transmission system type is "chain type". Extract the transmission system name, and traverse all transmission device names under the transmission system name based on the network topology data, which are all network elements on the transmission chain.

[0220] Thirteen, delimitation: base station side, positioning: adjacent network element room power failure Figure 5 Middle number 13):

[0221] Private line access type: PTN type

[0222] Identification rules: Any one of the following rules must be met:

[0223] Rule 1: Power outage at the site to which the upstream network element (chain-like) belongs.

[0224] This network element condition:

[0225] 1. This website reports a "Disconnection Alarm";

[0226] 2. By querying the site where the device is located based on the device name (device_name) in the alarm information, no "environmental protection power outage alarm" was found;

[0227] And adjacent network elements (chain-like) conditions:

[0228] 1. Other network element sites adjacent to this network element experience "power outage alarm".

[0229] Rule 2: Power outage determination of the site to which the transmission ring network element (ring type) belongs.

[0230] This network element condition:

[0231] 1. This website reports a "Disconnection Alarm";

[0232] 2. By querying the site where the device is located based on the device name (device_name) in the alarm information, no "environmental protection power outage alarm" was found;

[0233] And the conditions for ring network elements (ring type):

[0234] 1. In a transmission system with a ring network structure, a "ring-type power outage alarm" will occur at the site where other network elements (1+) on the ring are located.

[0235] Output results: Boundary: Base station side; Location: Power outage in the equipment room of the adjacent network element.

[0236] Data involved: business information data, business alarm data, transmission alarm data, environmental alarm data, and network topology data.

[0237] Key points of data processing: Adjacent network element identification method: The "transmission device name" in the service alarm data is associated with the "A-end transmission device name" and "Z-end transmission device name" in the network topology data. The associated ones are the local network elements, and the unassociated ones are the adjacent network elements.

[0238] Fourteen, the boundary is defined as the base station side, and the location is the equipment room where this network element is located is experiencing a power outage. Figure 5 (Middle No. 14):

[0239] Leased line access type: PTN type

[0240] Identification rules: 1. This network element reports a "disconnection alarm";

[0241] 2. According to the device name (device_name) in the service alarm data, query the site where the device is located, and the "dynamic environment power failure type alarm" occurs.

[0242] Output result: Delimitation: base station side, positioning: power failure of the machine room where the network element is located

[0243] Related data: service information data, service alarm data, dynamic environment alarm data

[0244] Fifteen, delimitation for data network side, positioning for data network data configuration problem Figure 5

[0245] Private line access type: PTN type

[0246] Identification rule: Report the following data network alarms: device port DOWN; Eth-Trunk member port failure; PIM neighbor loss.

[0247] Output result: Delimitation: data network side, positioning: data network data configuration problem

[0248] Related data: service information data, data network alarm data

[0249] Sixteen, delimitation for data network side, positioning for data network device failure Figure 5

[0250] Private line access type: PTN type

[0251] Identification rule: Report the following data network alarms: ETH-Trunk member link does not send and receive data packet alarm; This alarm occurs when the optical module is pulled out.

[0252] Output result: Delimitation: data network side, positioning: data network device failure

[0253] Related data: service information data, data network alarm data

[0254] Seventeen, delimitation for customer side, positioning for ONU power failure Figure 5

[0255] Private line access type: PON type

[0256] Identification rule: Report the following service alarms: DYING_GASP; GPON ONT power failure (DGi); DG; [GPON alarm] ONU power failure; Device power failure; [GPON alarm] ONU power off / shut down.

[0257] Output result: Delimitation: customer side, positioning: ONU power failure

[0258] ​​​Involved data: service information data, service alarm data

[0259] Eighteen, delimited as access side, located as ONU end optical cable interruption Figure 5 Middle number 18):

[0260] Private line access type: PON type

[0261] Identification rule: report the following service alarms: LINK_LOSS; branch optical fiber is broken or OLT cannot detect the expected optical signal (LOSi / LOBi); INACT.

[0262] Output result: delimited as access side, located as ONU end optical cable interruption

[0263] Involved data: service information data, service alarm data

[0264] Nineteen, delimited as transmission side, located as OLT backbone optical cable interruption Figure 5 Middle number 19):

[0265] Private line access type: PON type

[0266] Identification rule: report the following service alarms: backbone optical fiber is broken or OLT cannot detect the expected optical signal (LOS); [GPON alarm] PON signal loss; PON LOS.

[0267] Output result: delimited as transmission side, located as OLT backbone optical cable interruption

[0268] Involved data: service information data, service alarm data

[0269] Twenty, delimited as transmission side, located as OLT single board hardware exception Figure 5 Middle number 20):

[0270] Private line access type: PON type

[0271] Identification rule: report the following service alarms: single board hardware exception

[0272] Output result: delimited as transmission side, located as OLT single board hardware exception

[0273] Involved data: service information data, service alarm data

[0274] Among them, the alarm, signal loss alarm, dynamic ring power-off alarm, transmission data configuration alarm, transmission single board or hardware fault alarm involved in the above fault delimiting and positioning scenarios are defined according to the alarm title. The detailed rules are shown in Table 2:

[0275] Table 2

[0276]

[0277] The application is based on the association of customer line service, transmission, dynamic environment, data network and other professional network alarm data, realizes the convergence of alarm data of the whole link of the customer line service, and constructs a fault delimitation and positioning scheme of five dimensions and 20 scenes. The algorithm rules of each scene are defined by focusing on 20 fault scenes, and then the judgment logic and order of the 20 scenes are constructed by decision tree model according to the service state, access type and number of different professional alarms, the scene of the customer line is matched according to the scene algorithm rules, and finally the delimitation and positioning result of the customer line service is output.

[0278] In the application, the network fault of the transmission ring network is subdivided into two fault scenes of transmission local ring network interruption and transmission local ring network device disconnection, and the judgment rules of the two scenes are clearly defined, so that the fault positioning is more accurate and accurate, and the subdivision of the early warning level is supported. The detailed technical scheme is that if only the local network element on the ring reports the “disconnection alarm” and the network element belonging to the machine room has no “dynamic environment power failure alarm”, it is a transmission local ring network device disconnection, and the influence range of this fault scene is limited to the local network element; if in addition to the local network element, other network elements (1+) on the ring report “disconnection alarm” and the network element belonging to the machine room has no “dynamic environment power failure alarm”, it is a transmission local ring network interruption, the influence range of this fault scene is multiple network elements, the fault level is upgraded to group fault, and the early warning level is defined as first alarm. When handling the fault, the single fault processing flow is followed to assign the task.

[0279] In the application, the “5-dimensional delimitation and 20-positioning” fault delimitation and positioning scene is constructed, which covers most of the faults on the customer side, the access side, the base station side, the transmission side and the data network side, and effectively improves the application ability of the fault delimitation and positioning ability to production.

[0280] In the application, the algorithm of the 20 positioning scenes is defined in detail, and the recognition logic of each scene is clearly defined through the decision tree model, the running efficiency of the model is higher, and the support for fault delimitation and positioning is more real-time and efficient.

[0281] The following examples in real scenarios can better understand the application scheme:

[0282] Case: Access side terminal optical cable interruption

[0283] On September 18, 2023, 16:00:00, the Internet line 00001 occurred failure, and the fault delimitation and positioning of the line was carried out through the proposal. The detailed implementation process is as follows:

[0284] (1) Table 3 is an example table of input product instance identifier and target time.

[0285] Table 3

[0286] Figure 5 00001 Figure 5 2023 / 9 / 18 16:00:00

[0287] (2) Fault delimitation positioning process

[0288] ① Table 4 is an example table of service basic data.

[0289] Table 4

[0290] Product instance identification 00001 Target time 00000000A Product instance identification Customer code Customer name A company Business type Internet line Transmission access mode PTN Transmission equipment name B equipment Transmission equipment port B equipment 1 port Machine room name C machine room

[0291] ② Table 5 is an example table of service state judgment.

[0292] Table 5

[0293] Data network equipment name 2023 / 9 / 18 HAZZ 00001 Date Product instance identification

[0294] The private line service state is normal, and the access type judgment is continued

[0295] ③ Table 6 is an example table of access type judgment.

[0296] Table 6

[0297] Business status 00001 Open Product instance identification

[0298] The private line access type is PTN type, and the judgment of each professional alarm data is continued

[0299] ④ Each professional alarm data correlation statistics:

[0300] Through the product instance identifier, the transmission equipment name, the machine room name, the data network equipment name, the service alarm data, the transmission alarm data, the dynamic environment alarm data and the data network alarm data in the last 3 hours (13:00-16:00) are associated, it is identified that the service has 1 service alarm number (non-detached pipe type) and 2 transmission alarm numbers in the last 3 hours. Based on the model logic, the matching of scenarios 2-7 is performed in order.

[0301] Table 7 is an example table of each professional alarm data statistics.

[0302] Table 7

[0303]

[0304] ⑤ Match the fault delimitation positioning scene

[0305] The positioning scenes 2-7 are matched in order, and the following rules are met: the network element reports “signal loss type alarm”; the network element belonging to the site has no “dynamic environment power failure alarm”; in the same city, at the same time, in the same alarm network element, different ports (2 and above) all report “signal loss type alarm”. That is, the private line matches the fault scene “4. Access side end optical cable interruption”.

[0306] (3) Output fault delimitation positioning result

[0307] Delimitation: Access side

[0308] Positioning: Access side end optical cable interruption

[0309] Access type is a schematic diagram of a fault delimitation and positioning device for a dedicated passenger line shown in the present application, as PTN class shown, the fault delimitation and positioning device 600 for the dedicated passenger line, comprising a first acquisition module 601, a second acquisition module 602, a third acquisition module 603, a fourth acquisition module 604 and a delimitation and positioning module 605, wherein:

[0310] The first acquisition module 601 is configured to acquire the identification information of the target dedicated passenger line and the target time, wherein each dedicated passenger line has unique identification information.

[0311] The second acquisition module 602 is configured to acquire the service state data of the target dedicated passenger line based on the identification information, and determine whether the target dedicated passenger line is in the customer downtime state according to the service state data.

[0312] The third acquisition module 603 is configured to acquire the service information data of the target dedicated passenger line based on the identification information if the target dedicated passenger line is not in the customer downtime state, and determine the dedicated line access type of the target dedicated passenger line according to the service information data.

[0313] The fourth acquisition module 604 is configured to acquire the alarm related parameters of the target dedicated passenger line within a preset time period before the target time based on the identification information.

[0314] The delimitation and positioning module 605 is configured to query the delimitation and positioning decision tree according to the delimitation and positioning recognition rule according to the dedicated line access type and in combination with the alarm related parameters, and acquire the delimitation and positioning result of the target dedicated passenger line.

[0315] The present device is based on big data technology to build an end-to-end fault delimitation and positioning capability of a dedicated passenger line communication network, so that the fault delimitation and positioning recognition is more efficient and accurate, and the coverage is high. Through the decision tree model, the recognition logic of each scene is clear, the running efficiency of the model is higher, the support for fault delimitation and positioning is more real-time and efficient, and the problem of strong limitation and low coverage of the existing technology in the fault delimitation and positioning of the dedicated passenger line business is solved. The digital ability support is provided for network operation personnel to troubleshoot the dedicated passenger line fault, and the operation efficiency is improved.

[0316] Further, the delimitation and positioning module 605 is further configured to determine that the target dedicated passenger line is in the customer downtime state if the target dedicated passenger line is in the customer downtime state, and determine the delimitation and positioning result of the target dedicated passenger line as the customer side customer downtime.

[0317] Further, the alarm-related parameters include service alarm data, transmission alarm data, dynamic environment alarm data and data network alarm data of the target set customer private line.

[0318] Further, the delimiting positioning module 605 is further configured to: determine a target branch corresponding to the target set customer private line in the delimiting positioning decision tree according to the private line access type and the alarm-related parameters, and traverse the target branch according to an order of all candidate delimiting positioning scenes on the target branch according to the delimiting positioning identification rule; if it is determined in the traversal process that the target set customer private line meets any candidate delimiting positioning scene on the target branch, the candidate delimiting positioning scene is taken as the delimiting positioning result of the target set customer private line; and if it is determined after the traversal is completed that there is no candidate delimiting positioning scene on the target branch that meets the target set customer private line, it is determined that the delimiting positioning result of the target set customer private line is no delimiting and no positioning.

[0319] Further, the delimiting positioning module 605 is further configured to: if the private line access type is PTN, obtain an alarm quantity parameter based on the alarm-related parameters, the alarm quantity parameter including a managed service alarm quantity, a non-managed service alarm quantity, a transmission alarm quantity, a dynamic environment alarm quantity and a data network alarm quantity; if the alarm quantity parameter meets a first preset condition, it is determined that the target branch is a first branch, wherein the first preset condition is that the non-managed service alarm quantity is greater than 0, the transmission alarm quantity is greater than 0 and the dynamic environment alarm quantity is equal to 0; if the alarm quantity parameter meets a second preset condition, it is determined that the target branch is a second branch, wherein the second preset condition is that the managed service alarm quantity is greater than 0, the transmission alarm quantity is greater than 0 and the dynamic environment alarm quantity is equal to 0; if the alarm quantity parameter meets a third preset condition, it is determined that the target branch is a third branch, wherein the third preset condition is that the dynamic environment alarm quantity is greater than 0; and if the alarm quantity parameter meets a fourth preset condition, it is determined that the target branch is a fourth branch, wherein the fourth preset condition is that the transmission alarm quantity is equal to 0, the dynamic environment alarm quantity is equal to 0 and the data network alarm quantity is greater than 0.

[0320] Further, the delimiting positioning module 605 is further configured to: if the private line access type is PON, it is determined that the target branch is a fifth branch.

[0321] Further, the delimiting positioning module 605 is further configured to: if the alarm quantity parameter meets a fifth preset condition, it is determined that the delimiting positioning result of the target set customer private line is no delimiting and no positioning, wherein the fifth preset condition is that the transmission alarm quantity is equal to 0, the dynamic environment alarm quantity is equal to 0 and the data network alarm quantity is equal to 0.

[0322] Further, the delimiting positioning result includes a delimiting result and a positioning result, and the delimiting result is a customer side, an access side, a transmission side, a base station side or a data network side.

[0323] Further, the fault delimiting and positioning device 600 of the customer aggregation special line further comprises a data association module, configured to associate the service information data, the service state data and the service alarm data through the identification information of the customer aggregation special line; associate the service alarm data and the transmission alarm data through the transmission equipment name in the service alarm data and the network element name in the transmission alarm data; associate the service alarm data and the data network alarm data through the data network equipment name in the service alarm data and the data network equipment name in the data network alarm data; associate the transmission alarm data and the dynamic environment alarm data through the machine room name in the transmission alarm data and the machine room name in the dynamic environment alarm data; construct data association of the service alarm data and the dynamic environment alarm data through the association information of the service alarm data and the transmission alarm data and the association information of the transmission alarm data and the dynamic environment alarm data; and associate the service alarm data and the network element topology data through the transmission equipment name in the service alarm data and the transmission equipment name in the network element topology data corresponding to the target customer aggregation special line.

[0324] Further, the first acquisition module 601 is further configured to: in response to receiving the fault alarm of any customer aggregation special line, take the customer aggregation special line that has the fault alarm as a target customer aggregation special line; acquire the identification information and the fault reporting time of the target customer aggregation special line; and take the fault reporting time as a target time.

[0325] Further, the positioning result comprises: the positioning scene corresponding to the customer side comprises customer shutdown, suspected customer side device disconnection, customer side end problem, other customer side problem and customer ONU data association fusion power failure; the positioning scene corresponding to the access side comprises access side end optical cable interruption and ONU end optical cable interruption; the positioning scene corresponding to the transmission side comprises transmission local ring type network interruption, transmission local chain type network interruption, transmission local ring type network device disconnection, transmission local chain type network device disconnection, transmission network end optical cable interruption, transmission data configuration problem, transmission single board or hardware fault, OLT backbone optical cable interruption and OLT single board hardware exception; the positioning scene corresponding to the base station side comprises power failure of the machine room where the network element is located and power failure of the machine room where the adjacent network element is located; and the positioning scene corresponding to the data network side comprises data network data configuration problem and data network device fault.

[0326] Further, the present application can be applied to the enterprise operation and maintenance system (EOMS) and the maintenance system to support complaint preprocessing based on complaint work orders, Figure 6 is a schematic diagram of the application of the present application based on complaint work orders to support complaint preprocessing in an EOMS system and a maintenance system, as Figure 6As shown, the specific implementation process is that the EOMS system is provided with the complaint hotline product instance identifier in real time, the fault delimiting and positioning device of the customer gathering hotline outputs the delimiting and positioning result (the delimiting process, the delimiting result and the processing suggestion) to the EOMS system, and the EOMS system synchronizes the delimiting and positioning result to the maintenance management system, thereby supporting the one-line operation and maintenance personnel to quickly perform fault delimiting and positioning.

[0327] To achieve the above-mentioned embodiments, the embodiments of the present application also propose an electronic device 800, as shown in the figure, which comprises a processor 801 and a memory 802 in communication connection with the processor, and the memory 802 stores instructions executable by at least one processor, and the instructions are executed by at least one processor 801 to implement the fault delimiting and positioning method of the customer gathering hotline as shown in the above-mentioned embodiments. Figure 7 Figure 7 Figure 8

[0328] To achieve the above-mentioned embodiments, the embodiments of the present application also propose a non-transitory computer readable storage medium storing computer instructions, wherein the computer instructions are used to make a computer implement the fault delimiting and positioning method of the customer gathering hotline as shown in the above-mentioned embodiments.

[0329] To achieve the above-mentioned embodiments, the embodiments of the present application also propose a computer program product comprising a computer program, which, when executed by a processor, implements the fault delimiting and positioning method of the customer gathering hotline as shown in the above-mentioned embodiments.

[0330] In the description of the present application, it should be understood that the terms "center", "longitudinal", "transverse", "length", "width", "thickness", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", "clockwise", "counterclockwise", "axial", "radial", "circumferential" and the like indicate the orientation or positional relationship based on the orientation or positional relationship shown in the drawings, and are only for the convenience of describing the present application and simplifying the description, and do not indicate or imply that the device or element referred to must have a particular orientation, be constructed and operated in a particular orientation, and therefore cannot be understood as a limitation of the present application.

[0331] In addition, the terms "first" and "second" are only for descriptive purposes and cannot be understood as indicating or implying relative importance or implicitly indicating the number of the technical features indicated. Therefore, the features defined with "first" and "second" can explicitly or implicitly include one or more of the features. In the description of the present application, the meaning of "multiple" is two or more, unless otherwise specifically limited.

[0332] ​In the description of the specification, the description using the terms "one embodiment", "some embodiments", "an example", "a specific example", or "some examples" etc. means that the particular feature, structure, material or characteristic being described is included in at least one embodiment or example of the present application. The illustrative appearances of the above-mentioned terms in various places in the specification are not necessarily referred to the same embodiment or example. Moreover, the particular features, structures, materials, or characteristics can be combined in any suitable manner in one or more embodiments or examples. Furthermore, the terms "comprise", "comprising", "include", "including", "contain", "containing" or variations thereof are used inclusively and do not exclude the additional inclusion of unrecited features, structures, materials, or characteristics.

[0333] Although the embodiments of the present application have been shown and described above, it is understood that the above-described embodiments are exemplary and are not to be interpreted as limiting the present application, and ordinary skilled people in the art can make changes, modifications, replacements and variations to the above-described embodiments within the scope of the present application.

Claims

1. A method for fault delimitation and positioning of a passenger line, characterized by The method comprises the following steps: obtaining identification information and a target time of a target DCS line, wherein each DCS line has unique identification information; obtaining service state data of the target DCS line based on the identification information, and determining whether the target DCS line is in a customer downtime state according to the service state data; if the target DCS line is not in the customer downtime state, obtaining service information data of the target DCS line based on the identification information, and determining a DCS line access type of the target DCS line according to the service information data; obtaining alarm-related parameters of the target DCS line within a preset time period before the target time based on the identification information; according to the DCS line access type, combining the alarm-related parameters, querying a demarcation positioning decision tree according to a demarcation positioning identification rule, and obtaining a demarcation positioning result of the target DCS line.

2. The method of claim 1, wherein, The method further comprises the following steps: if the target DCS line is in the customer downtime state, determining that the demarcation positioning result of the target DCS line is a customer-side customer downtime.

3. The method of claim 2, wherein, The alarm-related parameters comprise service alarm data, transmission alarm data, dynamic environment alarm data and data network alarm data of the target DCS line.

4. The method of claim 3, wherein, The step of obtaining the demarcation positioning result of the target DCS line according to the DCS line access type, combining the alarm-related parameters, and querying the demarcation positioning decision tree according to the demarcation positioning identification rule comprises the following steps: determining a target branch corresponding to the demarcation positioning decision tree of the target DCS line according to the DCS line access type and the alarm-related parameters, and traversing the target branch according to the order of all candidate demarcation positioning scenes on the target branch according to the demarcation positioning identification rule; if it is determined that the target DCS line meets any candidate demarcation positioning scene on the target branch during the traversal process, the candidate demarcation positioning scene is taken as the demarcation positioning result of the target DCS line; if it is determined that there is no candidate demarcation positioning scene meeting the target DCS line on the target branch after the traversal is completed, it is determined that the demarcation positioning result of the target DCS line is no demarcation and no positioning.

5. The method of claim 4, wherein, The step of determining the target branch corresponding to the demarcation positioning decision tree of the target DCS line according to the DCS line access type and the alarm-related parameters comprises the following steps: if the DCS line access type is PTN, an alarm quantity parameter is obtained based on the alarm-related parameters, the alarm quantity parameter comprising a managed service alarm quantity, a non-managed service alarm quantity, a transmission alarm quantity, a dynamic environment alarm quantity and a data network alarm quantity; if the alarm quantity parameter meets a first preset condition, it is determined that the target branch is a first branch, wherein the first preset condition is that the non-managed service alarm quantity is greater than 0, the transmission alarm quantity is greater than 0, and the dynamic environment alarm quantity is equal to 0; if the alarm quantity parameter meets a second preset condition, it is determined that the target branch is a second branch, wherein the second preset condition is that the managed service alarm quantity is greater than 0, the transmission alarm quantity is greater than 0, and the dynamic environment alarm quantity is equal to 0. If the alarm quantity parameter meets a third preset condition, the target branch is determined as a third branch, wherein the third preset condition is that the dynamic ring alarm quantity is greater than 0; If the alarm quantity parameter meets a fourth preset condition, the target branch is determined as a fourth branch, wherein the fourth preset condition is that the transmission alarm quantity is equal to 0, the dynamic ring alarm quantity is equal to 0, and the data network alarm quantity is greater than 0.

6. The method of claim 4, wherein, The target branch of the target customer-oriented private line in the decision tree corresponding to the target customer-oriented private line is determined according to the private line access type and the alarm-related parameters, including: If the private line access type is PON, the target branch is determined as a fifth branch.

7. The method of claim 5, wherein, The method further includes: If the alarm quantity parameter meets a fifth preset condition, the target customer-oriented private line is determined as no delimiting and no positioning, wherein the fifth preset condition is that the transmission alarm quantity is equal to 0, the dynamic ring alarm quantity is equal to 0, and the data network alarm quantity is equal to 0.

8. The method according to any one of claims 1-7, characterized in that, The delimiting result and the positioning result in the delimiting and positioning result, wherein the delimiting result is customer side, access side, transmission side, base station side or data network side.

9. The method of claim 3, wherein, The method further includes: The business information data, the business state data and the business alarm data are associated by the identification information of the customer-oriented private line; The business alarm data and the transmission alarm data are associated by the transmission equipment name in the business alarm data and the network element name in the transmission alarm data; The business alarm data and the data network alarm data are associated by the data network equipment name in the business alarm data and the data network equipment name in the data network alarm data; The transmission alarm data and the dynamic ring alarm data are associated by the machine room name in the transmission alarm data and the machine room name in the dynamic ring alarm data; The business alarm data and the dynamic ring alarm data are associated by the association information of the business alarm data and the transmission alarm data and the association information of the transmission alarm data and the dynamic ring alarm data; The business alarm data and the network element topology data are associated by the transmission equipment name in the business alarm data and the transmission equipment name in the network element topology data corresponding to the target customer-oriented private line.

10. The method of claim 1, wherein, The identification information of the target customer-oriented private line and the target time are obtained, including: In response to receiving a fault alarm of any customer-oriented private line, the customer-oriented private line that has the fault alarm is taken as a target customer-oriented private line; The identification information of the target customer-oriented private line and the fault reporting time are obtained; The fault reporting time is taken as the target time.

11. The method of claim 8, wherein, The method further includes: The positioning scenarios corresponding to the customer side include customer downtime, suspected customer side device disconnection, customer side end problem, other customer side problems, and customer optical network unit (ONU) data association fusion power failure; The positioning scenarios corresponding to the access side include access side end optical cable interruption and ONU end optical cable interruption; The positioning scenarios corresponding to the transmission side include transmission local ring network interruption, transmission local chain network interruption, transmission local ring network device disconnection, transmission local chain network device disconnection, transmission network end optical cable interruption, transmission data configuration problem, transmission single board or hardware failure, optical line terminal (OLT) backbone optical cable interruption, and OLT single board hardware exception. The positioning scenarios corresponding to the base station side include power failure of a room where the network element is located and power failure of a room where a neighboring network element is located. The positioning scenarios corresponding to the data network side include data network data configuration problem and data network device failure.

12. A passenger line fault delimiting and locating device, characterized by Comprise: A first acquisition module configured to acquire identification information of a target passenger dedicated line and a target time, wherein each passenger dedicated line has unique identification information; A second acquisition module configured to acquire service state data of the target passenger dedicated line based on the identification information, and determine whether the target passenger dedicated line is in a customer downtime state according to the service state data; A third acquisition module configured to, if the target passenger dedicated line is not in the customer downtime state, acquire service information data of the target passenger dedicated line based on the identification information, and determine a dedicated line access type of the target passenger dedicated line according to the service information data; A fourth acquisition module configured to acquire alarm-related parameters of the target passenger dedicated line in a preset time period before the target time based on the identification information; A delimiting positioning module configured to acquire a delimiting positioning result of the target passenger dedicated line according to a delimiting positioning recognition rule, in combination with the alarm-related parameters, and according to a delimiting positioning decision tree according to the dedicated line access type. 13.An electronic device, comprising: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to perform the method of any one of claims 1-11.

14. A non-transitory computer readable storage medium having stored thereon computer instructions, wherein, The computer instructions are used to enable the computer to perform the method of any one of claims 1-11. 15.A computer program product comprising a computer program which, when executed by a processor, implements the steps of the method according to any one of claims 1-11.

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