Fault determination method for clothes treatment equipment and clothes treatment equipment

Abstract

The invention relates to the technical field of clothes treatment equipment, particularly provides a fault determination method for clothes treatment equipment and the clothes treatment equipment, and aims to solve the problem that the use experience of a user is poor due to the fact that an existing clothes treatment equipment cannot determine a fault type automatically. Therefore, the fault determination method for the clothes processing equipment comprises the following steps: when the clothes processing equipment has a fault, obtaining a fault code; determining a target parameter corresponding to the fault code; determining actual data of the target parameters when the clothes processing equipment breaks down; obtaining target data corresponding to the actual data; and determining the fault type of the clothes processing equipment according to the actual data and the target data. According to the method and the device, whether the fault of the clothes processing equipment is the equipment fault or the non-equipment fault can be judged according to the actual data and the target data, so that the troubleshooting direction can be quickly determined, the maintenance efficiency of the clothes equipment is improved, and the use experience of a user is greatly improved.

Description

Technical Field

[0001] The present invention relates to the technical field of clothing processing equipment, and specifically provides a fault determination method for clothing processing equipment and the clothing processing equipment. Background Art

[0002] Clothing processing equipment such as washing machines and washer-dryers have brought great convenience to people's daily lives. As people's living standards improve, the frequency of use of clothing processing equipment in daily life is also increasing.

[0003] As the frequency of use of clothing processing equipment increases, the failure rate of clothing processing equipment during use is also relatively high. When a failure occurs, the user can only find maintenance personnel to troubleshoot the failure of the clothing processing equipment, but cannot determine the type of failure by themselves, which brings inconvenience to the user.

[0004] When an existing clothing processing device fails, the user cannot determine the failure type of the clothing processing device by the user, resulting in a poor user experience.

[0005] Therefore, this field needs a new technical solution to solve the above problems. Summary of the invention

[0006] The present invention aims to solve the above technical problem at least to a certain extent, that is, to solve at least to a certain extent the problem that the existing clothing processing equipment cannot determine the fault type by itself, resulting in poor user experience.

[0007] In a first aspect, the present invention provides a fault determination method for a laundry processing device, the fault determination method comprising the following steps:

[0008] When a fault occurs in the clothing processing device, a fault code is obtained; a target parameter corresponding to the fault code is determined; actual data of the target parameter when the fault occurs in the clothing processing device is obtained; target data corresponding to the actual data is obtained; and the fault type of the clothing processing device is determined based on the actual data and the target data.

[0009] In the preferred technical scheme of the above-mentioned fault determination method for clothing processing equipment, the target data is a target threshold range; the step of "determining the fault type of the clothing processing equipment based on the actual data and the target data" specifically includes: judging whether the actual data is within the target threshold range; and determining the fault type of the clothing processing equipment based on the judgment result.

[0010] In the preferred technical solution of the fault determination method for the above-mentioned clothing processing equipment, the step of "determining the fault type of the clothing processing equipment according to the judgment result" specifically includes: if the judgment result is "no", determining the fault type as equipment fault.

[0011] In the preferred technical scheme of the fault determination method for the above-mentioned clothing processing equipment, when the judgment result is "no", the fault determination method also includes: obtaining the operating program executed by the clothing processing equipment when the fault occurs; obtaining the target prompt code corresponding to the operating program; obtaining the historical prompt code of the clothing processing equipment; judging whether the target prompt code exists in the historical prompt code; and selectively issuing a prompt to the user based on the judgment result.

[0012] In the preferred technical scheme of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "yes", further obtaining the historical number of operations of the clothing processing equipment since the target prompt code appears; judging whether the historical number of operations is greater than a first preset number; and selectively issuing a prompt to the user based on the judgment result.

[0013] In the preferred technical scheme of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "yes", issuing a prompt to the user to remind the user to operate the clothing processing equipment according to the preset operating instructions.

[0014] In the preferred technical scheme of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "no", further obtaining the number of times the clothing processing equipment has run since the last time the self-cleaning mode was used; judging whether the number of operations is greater than a second preset number; and selectively issuing a prompt to the user based on the judgment result.

[0015] In the preferred technical solution of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "yes", issuing a prompt to the user to remind the user to self-clean the clothing processing equipment.

[0016] In the preferred technical scheme of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "no", further obtaining the total number of historical operations of the clothing processing equipment; judging whether the total number of historical operations is greater than a third preset number; and selectively issuing a prompt to the user based on the judgment result.

[0017] In the preferred technical solution of the above-mentioned fault determination method for clothing processing equipment, the step of "selectively issuing a prompt to the user based on the judgment result" specifically includes: if the judgment result is "yes", issuing a prompt to the user to remind the user to replace the parts of the clothing processing equipment.

[0018] In the preferred technical solution of the fault determination method for clothing processing equipment, the step of "determining the fault type of the clothing processing equipment according to the judgment result" specifically includes: if the judgment result is "yes", determining the fault type as non-equipment fault.

[0019] In a second aspect, the present invention provides a laundry processing apparatus, the laundry processing apparatus comprising a controller, wherein the controller is configured to execute any one of the above-described fault determination methods for a laundry processing apparatus.

[0020] Solution 1: A fault determination method for a clothes processing device, the fault determination method comprising the following steps:

[0021] When the laundry processing device fails, obtaining a fault code;

[0022] determining a target parameter corresponding to the fault code;

[0023] Acquire actual data of the target parameter when the laundry processing device fails; acquire target data corresponding to the actual data;

[0024] A fault type of the laundry treating device is determined according to the actual data and the target data.

[0025] Solution 2: The fault determination method for a clothes processing device according to Solution 1, characterized in that the target data is a target threshold range;

[0026] The step of “determining the fault type of the laundry processing device according to the actual data and the target data” specifically includes:

[0027] Determining whether the actual data is within a target threshold range;

[0028] According to the judgment result, the fault type of the laundry processing device is determined.

[0029] Solution 3: The method for determining a fault of a clothes processing device according to Solution 2 is characterized in that the step of "determining the fault type of the clothes processing device according to the judgment result" specifically includes:

[0030] If the judgment result is "No", it is determined that the fault type is a device fault.

[0031] Solution 4: The fault determination method for a clothes processing device according to Solution 3 is characterized in that, when the judgment result is "no", the fault determination method further includes:

[0032] Acquiring an operating program executed by the laundry processing device when a fault occurs;

[0033] Obtaining a target prompt code corresponding to the running program;

[0034] Obtaining a historical prompt code of the laundry processing device;

[0035] Determine whether the target prompt code exists in the historical prompt code;

[0036] Based on the judgment result, prompts are selectively issued to the user.

[0037] Solution 5: The fault determination method for a clothes processing device according to Solution 4 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0038] If the judgment result is "yes", further obtaining the historical operation times of the laundry processing device since the target prompt code appears;

[0039] Determine whether the historical running times is greater than a first preset times;

[0040] Based on the judgment result, prompts are selectively issued to the user.

[0041] Solution 6: The fault determination method for a clothes processing device according to Solution 5 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0042] If the judgment result is "yes", a prompt is issued to the user to remind the user to operate the clothes processing device according to the preset operating instructions.

[0043] Solution 7: The fault determination method for a clothes processing device according to Solution 5 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0044] If the judgment result is "no", further obtaining the number of times the laundry processing device has been operated since the last time the self-cleaning mode was used;

[0045] Determining whether the running number is greater than a second preset number;

[0046] Based on the judgment result, prompts are selectively issued to the user.

[0047] Solution 8: The fault determination method for a clothes processing device according to Solution 7 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0048] If the judgment result is "yes", a prompt is issued to the user to remind the user to self-clean the clothes processing device.

[0049] Solution 9: The fault determination method for a clothes processing device according to Solution 7 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0050] If the judgment result is "no", further obtaining the total number of historical operations of the laundry processing device;

[0051] Determining whether the total number of historical operations is greater than a third preset number;

[0052] Based on the judgment result, prompts are selectively issued to the user.

[0053] Solution 10: The fault determination method for a clothes processing device according to Solution 9 is characterized in that the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0054] If the judgment result is "yes", a prompt is issued to the user to remind the user to replace the parts of the laundry processing device.

[0055] Solution 11: The method for determining a fault of a clothes processing device according to Solution 2 is characterized in that the step of "determining the fault type of the clothes processing device according to the judgment result" specifically includes:

[0056] If the judgment result is "yes", it is determined that the fault type is not a device fault.

[0057] Solution 12: A clothes processing device, comprising a controller, wherein the controller is configured to execute the fault determination method for a clothes processing device according to any one of Solutions 1 to 11.

[0058] When the above-mentioned technical solution is adopted, when a fault occurs in the clothing processing equipment, by obtaining the fault code and obtaining the actual data of the target parameter corresponding to the fault code when the clothing processing equipment fails, the fault type of the clothing processing equipment can be determined according to the actual data and the target data, thereby judging whether the fault of the clothing processing equipment is an equipment fault or a non-equipment fault, and then the troubleshooting direction can be quickly determined according to the fault type, thereby improving the maintenance efficiency of the clothing equipment and greatly improving the user experience.

[0059] Furthermore, compared with the method of determining the fault type of the clothing processing equipment by looking up a table, determining the fault type of the clothing processing equipment by judging whether the actual data is within the target threshold range can make the judgment of the fault type more accurate, thereby making it more convenient to troubleshoot the fault of the clothing processing equipment.

[0060] Furthermore, if the actual data of the target parameter is not within the target threshold range, it means that the fault is a fault of the clothing processing equipment itself, and is not caused by external factors. That is, when the actual data of the target parameter is not within the target threshold range, the fault type is determined to be equipment failure.

[0061] Furthermore, based on the operating program executed by the clothing processing device when the fault occurs, and obtaining the target prompt code corresponding to the operating program, and then determining whether the target prompt code exists in the historical prompt code, it is possible to determine whether the clothing processing device has had a corresponding error prompt before the fault occurs, thereby determining whether the machine fault is caused by improper operation of the user, and then selectively issuing prompts to the user based on the judgment result, so that the user can operate according to the prompt information to eliminate the fault.

[0062] Furthermore, if the target prompt code has appeared in the historical prompt code, the historical operation times of the clothing processing device after the prompt code appears will continue to be judged, and the historical operation times will be compared with the first preset times, so that it can be judged based on the judgment result whether the fault is caused by improper operation of the user. If the fault is caused by improper operation of the user, a prompt will be issued to the user in time to remind the user to perform corresponding operations on the clothing processing device, thereby quickly helping the user find the cause of the fault.

[0063] Furthermore, after the corresponding target prompt code appears, the historical operation times of the clothing processing equipment exceed the first preset times, that is, a fault may occur due to user operation error. At this time, prompts are promptly issued to the user to remind the user to operate the clothing processing equipment according to the preset operating instructions, which can eliminate the fault caused by user operation error and help to quickly detect and repair equipment faults.

[0064] Furthermore, after the corresponding target prompt code appears, the historical operation times of the clothing processing equipment have not exceeded the first preset times, that is, the fault is not caused by user operation error, then it is necessary to obtain the operation times of the clothing processing equipment since the last use of the self-cleaning mode, and determine whether the operation times are greater than the second preset times, and then determine whether the fault is caused by the user's failure to perform regular self-cleaning according to the usage requirements.

[0065] Furthermore, after the corresponding target prompt code appears, the historical operation times of the clothing processing equipment exceed the first preset times, that is, a fault may occur due to user operation error. At this time, prompts are promptly issued to the user to remind the user to operate the clothing processing equipment according to the preset operating instructions, which can eliminate the fault caused by user operation error and help to quickly detect and repair equipment faults.

[0066] Furthermore, if the number of times the clothing processing device has run since the last use of the self-cleaning mode has not exceeded the second preset number of times, it means that the fault is not caused by the clothing processing device not performing self-cleaning regularly. At this time, the total number of historical operations of the clothing processing device is further obtained, and it is determined whether the total number of historical operations is greater than the third preset number of times. This can determine whether the components of the clothing processing device are aging, and then it is convenient to eliminate the fault of the clothing processing device by replacing the components.

[0067] Furthermore, when the total number of historical operations exceeds the third preset number of times, it means that the service life of the components of the clothing processing equipment has reached the maximum service life, and it is very likely that the failure is caused by aging of the components. At this time, prompting the user to replace the components of the clothing processing equipment can help eliminate the failure of the clothing processing equipment.

[0068] Furthermore, when the actual data is within the target threshold range, it means that the fault is not caused by the clothing processing device itself, that is, the fault type is determined to be non-equipment fault.

[0069] In addition, the clothing processing device further provided by the present invention on the basis of the above-mentioned technical solution adopts the above-mentioned fault determination method for clothing processing equipment, and thus has the beneficial effects of the above-mentioned fault determination method for clothing processing equipment. Compared with the clothing processing equipment before the improvement, the fault determination of the clothing processing equipment of the present invention is more convenient, the maintenance of the clothing processing equipment is faster and more convenient, and the user experience is also better. BRIEF DESCRIPTION OF THE DRAWINGS

[0070] The preferred embodiments of the present invention are described below in conjunction with the accompanying drawings, in which:

[0071] Figure 1 is a flow chart of a fault determination method for a clothes processing device of the present invention;

[0072] Figure 2 is a corresponding relationship table between the fault codes and target parameters of the present invention;

[0073] Figure 3 is a flow chart of a first embodiment of a method for determining a fault of a clothes processing device according to the present invention;

[0074] Figure 4 It is a flow chart of a second embodiment of a method for determining a fault of a clothes processing device according to the present invention. DETAILED DESCRIPTION

[0075] The preferred embodiments of the present invention are described below with reference to the accompanying drawings. It should be understood by those skilled in the art that these embodiments are only used to explain the technical principles of the present invention and are not intended to limit the protection scope of the present invention.

[0076] It should be noted that in the description of the present invention, the terms "inside", "upper", "lower" and the like indicating directions or positional relationships are based on the directions or positional relationships shown in the drawings, which are only for the convenience of description, and do not indicate or imply that the device or element must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as limiting the present invention. In addition, the terms "first", "second", and "third" are only used for descriptive purposes and cannot be understood as indicating or implying relative importance.

[0077] It should be noted that, in actual applications, technicians in this field can set the clothing processing equipment as a washing machine, or, can set the clothing processing equipment as a washer-dryer, etc. Such adjustments and changes to the specific setting types of the clothing processing equipment do not deviate from the principles and scope of the present invention, and should be included in the protection scope of the present invention.

[0078] Based on the problem pointed out in the background art that when a clothing processing device fails, a user cannot troubleshoot the failure of the clothing processing device by himself, which affects the user's usage experience, the present invention provides a method for determining a failure of a clothing processing device.

[0079] Specifically, see Figure 1 , Figure 1 is a flow chart of a fault determination method for a clothes treating apparatus according to the present invention.

[0080] like Figure 1 As shown, the fault determination method of the present invention comprises the following steps:

[0081] S100: when a fault occurs in the laundry processing device, a fault code is obtained;

[0082] S200: Determine a target parameter corresponding to the fault code;

[0083] S300: Acquiring actual data of the target parameter when a failure occurs in the laundry processing device;

[0084] S400: Acquire target data corresponding to actual data;

[0085] S500: Determine the fault type of the clothes processing device according to the actual data and the target data.

[0086] Through such a setting, when a fault occurs in the clothing processing equipment, by obtaining the fault code and obtaining the actual data of the target parameter corresponding to the fault code when the clothing processing equipment fails, the fault type of the clothing processing equipment can be determined based on the actual data and the target data, thereby judging whether the fault of the clothing processing equipment is an equipment fault or a non-equipment fault, and then the troubleshooting direction can be quickly determined according to the fault type, thereby improving the maintenance efficiency of the clothing equipment and greatly improving the user experience.

[0087] It should be noted that, in actual applications, technical personnel in this field can obtain the fault code based on the information displayed on the clothing processing device, or can also obtain the fault code based on the information displayed on a mobile device that is communicated with the clothing processing device, etc. Such adjustments and changes to the specific method of obtaining the fault code do not deviate from the principle and scope of the present invention, and should be included in the protection scope of the present invention.

[0088] Preferably, the fault code is obtained according to information displayed on the laundry processing device.

[0089] Through such a setting, the fault code can be obtained more directly and accurately, and the fault type of the clothing processing device can be determined more conveniently.

[0090] It should be noted that, in actual applications, the target parameters corresponding to the fault code can be obtained by looking up a table, or the target parameters corresponding to the fault code can be obtained based on experience, and so on. Such adjustments and changes to the specific method of obtaining the target parameters corresponding to the fault code do not deviate from the principle and scope of the present invention, and should be included in the protection scope of the present invention.

[0091] Next Read Figure 2 , Figure 2 It is a correspondence table between the fault codes and target parameters of the present invention.

[0092] For example, Figure 2 As shown, if the fault code is "E37", it means that the drainage has timed out, and the target parameter corresponding to the fault code is the water level value. If the fault code is "E700", it means that the motor may be faulty, and the target parameter corresponding to the fault code is the wash stop ratio or the spin speed.

[0093] When there are two or more target parameters corresponding to the fault code, as long as the actual data of one of the target parameters is within the target threshold range, it means that the actual data of the target parameter is within the target threshold range, which means that the fault type is non-equipment fault.

[0094] It should be noted that, although the present invention uses the above two examples to introduce how to determine the target parameters corresponding to the fault code based on the fault code, this is not restrictive. Those skilled in the art can adaptively adjust the fault code and the target parameters corresponding to the fault code according to actual needs. Such flexible adjustments and changes do not deviate from the principle and scope of the present invention and should be included in the protection scope of the present invention.

[0095] It should also be noted that the target data is the instruction data for different operating stages under a specified program of the clothing processing device, that is, after the user selects an operating program, the clothing processing device operates according to the instruction data corresponding to the operating program, and the target data corresponding to the actual data is the instruction data for the same stage of the same operating program, that is, the actual data and the target data always correspond.

[0096] It should also be noted that, in actual applications, those skilled in the art may set the target data to a target value, or may set the target data to a target threshold range, etc. Such adjustments and changes to the specific setting types of the target data do not deviate from the principles and scope of the present invention and should be included in the protection scope of the present invention.

[0097] Preferably, the target data is a target threshold range.

[0098] It should be noted that, in actual applications, technical personnel in this field can obtain the target threshold range based on the information displayed on the display panel of the clothing processing equipment, or can also obtain the target threshold range based on the information displayed on a mobile device that is communicated with the clothing processing equipment, etc. Such adjustments and changes to the specific method of obtaining the target threshold range do not deviate from the principle and scope of the present invention, and should be included in the protection scope of the present invention.

[0099] Preferably, the target threshold range is acquired according to information displayed on a display panel of the laundry treating apparatus.

[0100] It should be noted that, in actual applications, technicians in this field can determine the fault type of the clothing processing equipment according to the actual data and the target threshold range by looking up a table, or they can determine whether the actual data is within the target threshold range and determine the fault type of the clothing processing equipment according to the judgment result, etc. Such adjustments and changes to the specific method of determining the fault type of the clothing processing equipment do not deviate from the principle and scope of the present invention, and should be included in the protection scope of the present invention.

[0101] Next Read Figure 3 , Figure 3 4 is a flow chart of a first embodiment of a method for determining a fault of a clothes processing device according to the present invention.

[0102] Preferably, if Figure 3 As shown, the target data is a target threshold range, and the step of “determining the fault type of the clothing processing device according to the actual data and the target data” specifically includes:

[0103] S510: Determine whether the actual data is within the target threshold range;

[0104] S520: Determine the fault type of the clothes processing device according to the judgment result.

[0105] Through such a setting, compared with the method of determining the fault type of the clothing processing equipment by looking up a table, the fault type of the clothing processing equipment is determined by judging whether the actual data is within the target threshold range. This can make the judgment of the fault type more accurate and thus make it more convenient to troubleshoot the fault of the clothing processing equipment.

[0106] Preferably, if Figure 3 As shown in the figure, the specific steps of “determining the fault type of the laundry processing device according to the judgment result” include:

[0107] S521: If the judgment result is "No", determine that the fault type is a device fault.

[0108] Through such a setting, when the judgment result is "no", it means that the actual data of the target parameter is not within the target threshold range, that is, it means that the fault is a fault of the clothing processing equipment itself, and is not caused by external factors. That is, when the actual data of the target parameter is not within the target threshold range, the fault type is determined to be an equipment fault.

[0109] Preferably, if Figure 3 As shown in the figure, the step of "determining the fault type of the clothes processing device according to the judgment result" specifically includes:

[0110] S522: If the judgment result is "yes", determine that the fault type is non-equipment fault.

[0111] Through such a setting, when the judgment result is "yes", it means that the actual data of the clothing processing equipment is within the target threshold range, which means that it is not caused by a fault in the clothing processing equipment itself, that is, the fault type is determined to be non-equipment fault.

[0112] It should be noted that when the fault type is determined to be non-equipment fault, there is no need to further check the equipment fault of the clothing processing equipment. The user can be prompted to check the water pressure, voltage, etc. connected to the clothing processing equipment in order to quickly find the cause of the fault.

[0113] Next Read Figure 4 , Figure 4It is a flow chart of a second embodiment of a method for determining a fault of a clothes processing device according to the present invention.

[0114] Preferably, if Figure 4 As shown, when the judgment result is "no", the fault determination method of the present invention further includes:

[0115] S601: Acquire the operation program executed by the clothes processing device when the fault occurs;

[0116] S602: Obtaining a target prompt code corresponding to the running program;

[0117] S603: Obtaining a historical prompt code of the clothing processing device;

[0118] S604: Determine whether there is a target prompt code in the historical prompt code;

[0119] Based on the judgment result, prompts are selectively issued to the user.

[0120] Through such a setting, it is possible to obtain the target prompt code corresponding to the operating program executed by the clothing processing device when the fault occurs, and then determine whether the target prompt code exists in the historical prompt code. It is possible to determine whether the clothing processing device has had a corresponding error prompt before the fault occurs, and thus determine whether the machine fault is caused by improper operation of the user. Then, prompts can be selectively issued to the user based on the judgment result, so that the user can operate according to the prompt information to eliminate the fault.

[0121] It should be noted that if the user makes an operating error during the use of the clothing processing device, a prompt code will appear. After the prompt code appears, the user should promptly operate the clothing processing device according to the preset operating instructions to resolve the prompt caused by the operating error. Otherwise, after the prompt code appears, when the clothing processing device (under erroneous operation) has run for a set number of times, it is very likely to malfunction.

[0122] It should also be noted that, in actual applications, technicians in this field can send prompt information to the display screen of the clothing processing device through the prompt module to prompt the user, or can send prompt information to a mobile device that is communicatively connected to the clothing processing device to prompt the user, etc. Such adjustments and changes to the specific methods of prompting the user do not deviate from the principles and scope of the present invention, and should be included in the protection scope of the present invention.

[0123] Preferably, the laundry processing device of the present invention further comprises a prompt module.

[0124] The steps of "issuing a prompt to the user" specifically include:

[0125] The prompting module sends the prompting information to the display screen of the clothing processing device to give a prompt to the user.

[0126] Preferably, if Figure 4 As shown, the step of "selectively prompting the user based on the judgment result" specifically includes:

[0127] S605: If the judgment result is "yes", further obtaining the historical operation times of the clothes processing device since the target prompt code appears;

[0128] S606: Determine whether the historical running times is greater than a first preset times;

[0129] Based on the judgment result, prompts are selectively issued to the user.

[0130] Through such a setting, it is possible to determine the historical number of times the clothing processing device has run after the prompt code appears, and compare the historical number of times run with the first preset number, so that it is possible to determine whether the fault is caused by improper operation of the user based on the judgment result. If the fault is caused by improper operation of the user, a prompt is promptly issued to the user to remind the user to perform corresponding operations on the clothing processing device, thereby quickly helping the user find the cause of the fault.

[0131] It should be noted that, in practical applications, those skilled in the art may set the specific value of the first preset number of times based on experience or experiments.

[0132] Exemplarily, the first preset number of times is 500 times.

[0133] The inventor has found through many experiments that after the prompt code appears, when the number of operations of the clothes processing device (under erroneous operation) exceeds 500 times, the probability of failure of the clothes processing device is relatively high.

[0134] Preferably, if Figure 4 As shown, the step of "selectively prompting the user based on the judgment result" specifically includes:

[0135] S607: If the judgment result is "yes", a prompt is issued to the user to remind the user to operate the clothing processing device according to the preset operating instructions.

[0136] Through such a setting, when the judgment result is "yes", it means that after the corresponding target prompt code appears, the historical operation times of the clothing processing equipment exceeds the first preset times, that is, a fault may occur due to user operation error. At this time, a prompt is promptly issued to the user to remind the user to operate the clothing processing equipment according to the preset operating instructions, which can eliminate the fault caused by user operation error and help to quickly detect and repair equipment faults.

[0137] It should be noted that, in actual applications, the preset operating instructions can be used as part of the instruction manual of the clothing processing device. The user can obtain the specific operating steps of the preset operating instructions by referring to the instruction manual. Alternatively, the preset operating instructions can be implanted into the controller of the clothing processing device, and the specific operating steps of the preset operating instructions can be obtained according to the content displayed on the display screen of the clothing processing device, etc. Such flexible adjustments and changes do not deviate from the principles and scope of the present invention, and should be included in the protection scope of the present invention.

[0138] Preferably, the preset operating instructions are implanted into the controller of the clothes processing device, and the specific operating steps of the preset operating instructions are obtained according to the content displayed on the display screen of the clothes processing device.

[0139] It should be noted that when a fault occurs, the operating program executed by the clothing processing device is different, the target prompt code is also different, and the specific steps of the corresponding preset operating instructions are also different. Those skilled in the art can set them according to actual needs.

[0140] Preferably, if Figure 4 As shown, the step of "selectively prompting the user based on the judgment result" specifically includes:

[0141] S608: If the judgment result is "No", further obtaining the number of times the laundry processing device has been operated since the self-cleaning mode was last used;

[0142] S609: Determine whether the running times is greater than a second preset times;

[0143] Based on the judgment result, prompts are selectively issued to the user.

[0144] Through such a setting, when the judgment result is "no", it means that after the corresponding target prompt code appears, the historical operation times of the clothing processing equipment have not exceeded the first preset times, that is, the fault is not caused by user operation error, then it is necessary to obtain the operation times of the clothing processing equipment since the last use of the self-cleaning mode, and judge whether the operation times are greater than the second preset times, and then it can be judged whether the fault is caused by the user's failure to perform regular self-cleaning according to the use requirements.

[0145] It should be noted that, in step S604, if the judgment result is "No", the process directly goes to step S608.

[0146] It should be noted that, in practical applications, those skilled in the art may set the specific setting value of the second preset number of times based on experience or experiments.

[0147] Exemplarily, the second preset number of times is 200 times.

[0148] The inventor has found through many experiments that when the number of operations since the last use of the self-cleaning mode exceeds 200 times, the probability of failure of the clothing processing device is relatively high.

[0149] Preferably, if Figure 4 As shown, the step of "selectively prompting the user based on the judgment result" specifically includes:

[0150] S610: If the judgment result is "yes", a prompt is issued to the user to remind the user to self-clean the clothes processing device.

[0151] Through such a setting, when the judgment result is "yes", it means that the number of times the clothing processing device has been run since the last use of the self-cleaning mode has exceeded the second preset number, that is, the clothing processing device is likely to be blocked by dirt due to failure to perform self-cleaning regularly, and may even affect the normal operation of the motor. At this time, prompts are promptly issued to the user to remind the user that self-cleaning of the clothing processing device can eliminate the fault caused by failure to perform cleaning regularly.

[0152] Preferably, the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0153] S611: If the judgment result is "No", further obtaining the total number of historical operations of the clothing processing device;

[0154] S612: Determine whether the total number of historical operations is greater than a third preset number;

[0155] Based on the judgment result, prompts are selectively issued to the user.

[0156] Through such a setting, when the judgment result is "no", it means that the number of times the clothing processing equipment has been run since the last use of the self-cleaning mode has not exceeded the second preset number of times, that is, the fault is not caused by the clothing processing equipment not performing self-cleaning regularly. At this time, the total number of historical operations of the clothing processing equipment is further obtained, and it is determined whether the total number of historical operations is greater than the third preset number. It is possible to determine whether the components of the clothing processing equipment are aging, and then it is possible to eliminate the fault of the clothing processing equipment by replacing the components.

[0157] It should be noted that, in practical applications, those skilled in the art may set the specific value of the third preset number of times based on experience or experiments.

[0158] Exemplarily, the third preset number of times is 5000 times.

[0159] The inventor has found through many tests that if the total number of times the clothing processing device is operated exceeds 5,000 times, the probability of aging of the parts of the clothing processing device is relatively high, and the probability of failure of the clothing processing device is also relatively high.

[0160] Preferably, the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0161] S613: If the judgment result is "yes", a prompt is issued to the user to remind the user to replace the parts of the clothing processing device.

[0162] Through such a setting, when the judgment result is "yes", it means that the service life of the parts of the clothing processing equipment has reached the maximum service life, and it is very likely that the failure is caused by aging of the parts. At this time, prompting the user to replace the parts of the clothing processing equipment can help eliminate the failure of the clothing processing equipment.

[0163] It should be noted that after the service life of the clothing processing equipment reaches the maximum service life, that is, the total number of historical operations of the clothing processing equipment exceeds the third preset number of times, not all components fail due to aging. By judging the operating program and operating stage executed by the clothing processing equipment when the fault occurs, the user is prompted to replace components related to the operating program and operating stage.

[0164] Preferably, when the judgment result is "yes", the steps of the fault determination method for a clothes processing device of the present invention further include:

[0165] Acquire the actual operation stage of the operation program executed by the laundry processing device when the fault occurs;

[0166] Determine the target faulty components according to the actual operation stage;

[0167] A reminder is issued to the user to remind the user to replace the target faulty part of the clothes treating device.

[0168] Through such a setting, when it is detected that the service life of the parts of the clothing processing equipment has reached the maximum service life, the target faulty part related to the actual operation stage is determined by obtaining the actual operation stage of the operation program executed by the clothing processing equipment when the fault occurs, and the user is prompted to replace the target faulty part of the clothing processing equipment. This can more quickly and accurately determine the specific parts that have aged, and then more accurately prompt the user to replace the parts of the clothing processing equipment to resolve the fault of the clothing processing equipment.

[0169] The actual operation stages of the clothes processing device and specific embodiments of the target fault components are described in detail below in combination with the following situations.

[0170] Scenario 1:

[0171] If the actual operation stage is the water inlet stage, the target faulty component is the water level sensor, and the user is prompted to replace the water level sensor.

[0172] Scenario 2:

[0173] If the actual operation phase is the washing phase of a washing program or a rinsing program, the target faulty component is the motor and / or the reducer, and the user is prompted to replace the motor and / or the reducer.

[0174] Scenario 3:

[0175] If the actual operation stage is the dehydration stage of the dehydration program, the target faulty component is the motor and / or the drain motor.

[0176] Scenario 4:

[0177] If the actual operation phase is the drain phase of the dehydration program, the target faulty components are the drain pump and / or the water level sensor.

[0178] It should be noted that, in actual applications, the prompt information can be displayed on the display panel of the clothing processing device to prompt the user to replace the parts of the clothing processing device, or the prompt information can be sent to a mobile device that is communicatively connected to the user's clothing processing device to prompt the user to replace the parts of the clothing processing device, etc. Such adjustments and changes to the specific prompting method for prompting the user to replace the parts of the clothing processing device do not deviate from the principle and scope of the present invention, and should be included in the protection scope of the present invention.

[0179] Preferably, the prompt information is displayed on a display panel of the clothes processing device to prompt the user to replace the parts of the clothes processing device.

[0180] Preferably, the step of "selectively sending a prompt to the user according to the judgment result" specifically includes:

[0181] S614: If the judgment result is "No", no prompt is given to the user.

[0182] Through such a setting, when the judgment result is "No", it means that the service life of the clothing processing equipment has not yet reached the maximum service life, and the probability of failure of the clothing processing equipment due to aging of parts is small. At this time, even if a prompt is issued to the user, the user cannot conduct self-checking through the corresponding prompt information to eliminate the failure of the clothing processing equipment. Therefore, when the judgment result is "No", no prompt is issued to the user.

[0183] Preferably, the clothes processing device of the present invention further includes a storage module. In step S614, if the judgment result is "no", the control method of the present invention further includes:

[0184] The fault detection data is stored in the storage module.

[0185] Through such a setting, when the judgment result is "no", it means that the service life of the clothing processing equipment has not yet reached the maximum service life, and the probability of aging of parts is small. At this time, the above fault detection data is stored in the storage module, which helps maintenance personnel to quickly find the cause of the fault of the clothing processing equipment based on the above fault detection data.

[0186] In a second aspect, the present invention further provides a clothes treating device, the clothes treating device comprising a controller, wherein the controller is configured to execute the fault determination method for the clothes treating device introduced in any one of the above embodiments.

[0187] It should be noted that the clothes processing device of the present invention further comprises a prompt module and a storage module. The prompt module is used to send prompts to the user, and the storage module is used to store fault detection data.

[0188] So far, the technical solutions of the present invention have been described in conjunction with the preferred embodiments shown in the accompanying drawings. However, it is easy for those skilled in the art to understand that the protection scope of the present invention is obviously not limited to these specific embodiments. Without departing from the principle of the present invention, those skilled in the art can make equivalent changes or substitutions to the relevant technical features, and the technical solutions after these changes or substitutions will fall within the protection scope of the present invention.

Claims

1. A method for determining a fault of a clothes processing device, characterized in that: The fault determination method comprises the following steps: When the laundry processing device fails, obtaining a fault code; determining a target parameter corresponding to the fault code; Acquiring actual data of the target parameter when the laundry processing device fails; Obtain target data corresponding to actual data; A fault type of the laundry treating device is determined according to the actual data and the target data.

2. The fault determination method for a clothes processing device according to claim 1, characterized in that: The target data is a target threshold range; The step of "determining the fault type of the laundry processing device according to the actual data and the target data" specifically includes: Determining whether the actual data is within a target threshold range; According to the judgment result, the fault type of the laundry processing device is determined.

3. The fault determination method for a clothes processing device according to claim 2, characterized in that: The step of "determining the fault type of the laundry processing device according to the judgment result" specifically includes: If the judgment result is "No", it is determined that the fault type is a device fault.

4. The fault determination method for a clothes processing device according to claim 3, characterized in that: When the judgment result is "no", the fault determination method further includes: Acquiring an operating program executed by the laundry processing device when a fault occurs; Obtaining a target prompt code corresponding to the running program; Obtaining a historical prompt code of the laundry processing device; Determine whether the target prompt code exists in the historical prompt code; Based on the judgment result, prompts are selectively issued to the user.

5. The fault determination method for a clothes processing device according to claim 4, characterized in that: The steps of "selectively prompting the user based on the judgment result" specifically include: If the judgment result is "yes", further obtaining the historical operation times of the laundry processing device since the target prompt code appears; Determine whether the historical running times is greater than a first preset times; Based on the judgment result, prompts are selectively issued to the user.

6. The fault determination method for a clothes processing device according to claim 5, characterized in that: The steps of "selectively prompting the user based on the judgment result" specifically include: If the judgment result is "yes", a prompt is issued to the user to remind the user to operate the clothing processing device according to the preset operating instructions.

7. The fault determination method for a clothes processing device according to claim 5, characterized in that: The steps of "selectively prompting the user based on the judgment result" specifically include: If the judgment result is "no", further obtaining the number of times the laundry processing device has been operated since the last time the self-cleaning mode was used; Determining whether the running number is greater than a second preset number; Based on the judgment result, prompts are selectively issued to the user.

8. The fault determination method for a clothes processing device according to claim 7, characterized in that: The steps of "selectively prompting the user based on the judgment result" specifically include: If the judgment result is "yes", a prompt is issued to the user to remind the user to self-clean the clothes processing device.

9. The fault determination method for a clothes processing device according to claim 7, characterized in that: The steps of "selectively prompting the user based on the judgment result" specifically include: If the judgment result is "no", further obtaining the total number of historical operations of the clothing processing device; Determining whether the total number of historical operations is greater than a third preset number; Based on the judgment result, prompts are selectively issued to the user.

10. A clothes processing device, comprising a controller, characterized in that: The controller is configured to be capable of executing the fault determination method for a clothes treating apparatus according to any one of claims 1 to 9.

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