Method and system for realizing order delivery information of user side

Abstract

The invention provides a method and a system for realizing order delivery information of a user side, and relates to the field of order delivery, an order display state module is designed at the user side, and is used for displaying the order of a delivery previous order, the delivery completion of the previous order, and the order of a delivery user; the current user clicks order details to enter a viewing page, and the current user can see the conditions that a rider is delivering a previous order, the previous order is delivered completely, the order of the user is delivered and the deadline of a next order; an information connection module is arranged and used for displaying road condition information and rider safety information in the distribution process; after a user clicks an order display state module, all delivery states are displayed, namely all unforeseen circumstances and emergencies encountered in order delivery in three display states. According to the invention, the user can know the real-time condition of the rider in time, and the conflict between the user and the rider is greatly reduced.

Description

Technical Field

[0001] The present invention relates to the field of order delivery, and in particular to a method and system for realizing user-side order delivery information. Background Art

[0002] Design a new interactive module for some problems existing on the Meituan user side. Currently, the Meituan takeaway order details page is limited to viewing the specific arrival time of the rider, without considering any emergencies and events, and it is impossible for users to understand the specific situation of the order they purchased. Takeaway delivery is a job that is prone to unexpected situations. Many emergencies will be encountered during the delivery process. The user-side details interface cannot see the delivery status and time of the rider's previous and next orders, as well as the situation encountered by the rider, resulting in users being in a state of information loss during the waiting process. For example, sometimes the distance of the rider will suddenly become farther, or the rider will suddenly change, etc. Some people will stand in a certain place waiting for the takeaway to arrive. Encountering these emergencies will cause the user experience and satisfaction to decline. Therefore, it is necessary to build an information transmission platform on the user side and the rider side, and appropriately add road condition information. When the road conditions are complex, the flow of people is crowded, and the rider has safety problems, the user can be informed, which can reduce the conflict between users and riders to a certain extent. Provide users with a better service experience. Summary of the invention

[0003] In order to solve the problem that users cannot promptly learn about the real-time status of riders, the present invention provides a method and system for implementing user-side order delivery information.

[0004] A method for implementing user-side order delivery information, comprising:

[0005] S1: Design an order display status module on the user side to display all delivery status, including the previous order being delivered, the previous order delivery completed, and the user's order being delivered;

[0006] S2: Design and develop an information connection module in the delivery software to build an information connection channel between the rider and the user. The road condition-related information displayed on the rider side is synchronized with the rider delivery page on the user side, displaying road condition information and rider safety information during the delivery process;

[0007] S3: When the user clicks on the order status display module, all delivery statuses are displayed. A window for filling in unexpected information is set up on the rider side and voice input is supported. When the rider encounters an emergency during the delivery process, it can be transmitted to the user side through this window. The user can view all unexpected situations and emergencies encountered under the delivery status on the user side to reduce conflicts between users and riders.

[0008] A system for realizing user-side order delivery information, used to realize a method for realizing user-side order delivery information, comprising:

[0009] The information connection module is used to transmit the rider status information, i.e. the order delivery status and road conditions, and update it synchronously on the user end;

[0010] Order display status module, used to provide order display status page;

[0011] The order status real-time update module is used to obtain the latest delivery status of the rider;

[0012] Real-time location acquisition module, used to determine the rider's location information in real time;

[0013] The road condition prompt module uses Beidou navigation to update the road conditions of the rider's location in real time;

[0014] Rider safety information filling module: when encountering emergencies, the rider’s filling status is uploaded to the user end so that the user can be informed in time. When the rider transfers an order, he needs to fill in the reason for the transfer and notify the customer on the user end;

[0015] The order details module allows users and riders to view the historical delivery status of an order after the order is completed, including unexpected situations and emergencies encountered, and facilitates accountability and evidence search.

[0016] A storage medium stores a computer program, wherein the computer program implements the steps of the method when executed by a processor.

[0017] The technical solution provided by the present invention has the following beneficial effects: an order display status module is designed on the user side to display the last order being delivered, the last order delivery completed, and the user's order being delivered; the current user clicks on the order details to enter the viewing page, and the current user can see the situation that the rider is delivering the last order, the last order delivery completed, the user's order being delivered, and the deadline for the next order; an information connection module is set to display the road condition information and rider safety information during the delivery process; when the user clicks on the order display status module, all delivery statuses are displayed, that is, all unexpected situations and emergencies encountered in the order delivery under the three display states. The present invention enables users to promptly learn about the real-time status of riders, greatly reducing conflicts between users and riders. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] The present invention will be further described below with reference to the accompanying drawings and embodiments, in which:

[0019] Figure 1 It is a flow chart of a method for realizing user-side order delivery information in an embodiment of the present invention. DETAILED DESCRIPTION

[0020] In order to have a clearer understanding of the technical features, purposes and effects of the present invention, specific embodiments of the present invention are now described in detail with reference to the accompanying drawings.

[0021] In this embodiment, the Meituan takeaway delivery system is taken as an example. Figure 1 , Figure 1 It is a flow chart of a method for realizing user-side order delivery information provided by the present invention, which specifically includes:

[0022] S1. After entering the order details page, Meituan will display the order progress. When the rider gets the takeaway, a new order status is added to the order status display module. After clicking the module, the delivery status displayed includes delivering the previous order, the previous order delivery is completed, and your order is being delivered. When the rider clicks that the takeaway has been delivered, the Meituan order progress reaches the completed page. The detailed process module is added to this page to view the detailed information of the order delivery. Click the display status, and the three display states will show different detailed processes, such as:

[0023] Clicking on the first order being delivered displays the information: August 1, 2024 21:35: The previous order is being delivered.

[0024] Clicking on the second previous order delivery completion information displayed is: August 1, 2024 22:02: The previous order delivery is completed.

[0025] Click on the third order being delivered and the information displayed is: August 1, 2024 22:02: The previous order has been delivered. Current status: Your order is being delivered, please wait patiently. The rider's next order pickup / delivery time: August 1, 2024 22:35.

[0026] S2. Design and develop an information connection module in the delivery software to build an information connection channel between the rider and user ends. During the rider delivery process, the road conditions and rider status will be displayed on the delivery map page, for example: there is congestion 750m ahead, delivery may be delayed due to slippery ground in thunderstorms, the rider’s vehicle is out of power, the rider has safety issues, etc., and they are displayed in different modules according to the order delivery time. For example, at 22:00 on August 1, 2024, the rider encountered congestion while delivering the previous order. Clicking on the display status will display the information: 21:35 on August 1, 2024: Delivering the previous order. At 22:00 on August 1, 2024, there was congestion on the road ahead, and the rider was rushing to the delivery point with all his might. The road condition-related information displayed on the rider end is synchronized with the rider delivery page on the user end, displaying road condition information and rider safety information during the delivery process.

[0027] S3. When the user clicks on the order display status module, all delivery statuses are displayed. An unexpected information filling window is set up on the rider side and voice input is supported. When the rider encounters an emergency during the delivery process, it can be transmitted to the user side through this window. The user can view all unexpected situations and emergencies encountered in the delivery status on the user side to reduce conflicts between users and riders. After clicking on the detailed module, all the above delivery statuses will be displayed, that is, all unexpected situations and emergencies encountered in the delivery of orders in the three display states.

[0028] A system for implementing user-side order delivery information, used to implement the above method, comprising:

[0029] The information connection module is used to transmit the rider status information, i.e. the order delivery status and road conditions, and update it synchronously on the user end;

[0030] Order display status module, used to provide order display status page;

[0031] The order status real-time update module is used to obtain the latest delivery status of the rider;

[0032] Real-time location acquisition module, used to determine the rider's location information in real time;

[0033] The road condition prompt module uses Beidou navigation to update the road conditions of the rider's location in real time;

[0034] Rider safety information filling module: after encountering an emergency, the rider can fill in the status to transfer user information. When the rider transfers an order, he needs to fill in the reason for the transfer and notify the customer on the user side;

[0035] The order details module is used by users and riders to view the historical delivery status of an order after the order is completed, including unexpected situations and emergencies encountered. It also facilitates accountability and the search for evidence. In other words, users can view the delivery process of a historical order at any time.

[0036] A storage medium stores a computer program, wherein the computer program implements the steps of the method when executed by a processor.

[0037] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A method for implementing user-side order delivery information, characterized in that: include: S1: Design an order display status module on the user side to display all delivery status, including the previous order being delivered, the previous order delivery completed, and the user's order being delivered; S2: Design and develop an information connection module in the delivery software to build an information connection channel between the rider and the user. The road condition-related information displayed on the rider side is synchronized with the rider delivery page on the user side, displaying road condition information and rider safety information during the delivery process; S3: When the user clicks on the order status display module, all delivery statuses are displayed. A window for filling in unexpected information is set up on the rider side and voice input is supported. When the rider encounters an emergency during the delivery process, it can be transmitted to the user side through this window. The user can view all unexpected situations and emergencies encountered under the delivery status on the user side to reduce conflicts between users and riders.

2. A method for implementing user-side order delivery information as claimed in claim 1, characterized in that: Delivery road condition information is provided by the GPS positioning system.

3. A method for implementing user-side order delivery information as claimed in claim 1, characterized in that: Rider safety information is uploaded by the rider or the new rider after the order is transferred.

4. A method for implementing user-side order delivery information as claimed in claim 1, characterized in that: The order status information of the order status module is displayed and added to the delivery system after the rider picks up the items to be delivered.

5. A method for implementing user-side order delivery information as claimed in claim 1, characterized in that: After the order is completed, an order details module is added to the delivery software so that users and riders can view the historical delivery status of the order, including any unexpected situations and emergencies encountered, to facilitate accountability and evidence search.

6. A system for realizing user-side order delivery information, used to realize the method according to any one of claims 1 to 5, characterized in that: include: The information connection module is used to transmit the rider status information, i.e. the order delivery status and road conditions, and update it synchronously on the user end; Order display status module, used to provide order display status page; The order status real-time update module is used to obtain the latest delivery status of the rider; Real-time location acquisition module, used to determine the rider's location information in real time; The road condition prompt module uses Beidou navigation to update the road conditions of the rider's location in real time; Rider safety information filling module: when encountering emergencies, the rider’s filling status is uploaded to the user end so that the user can be informed in time. When the rider transfers an order, he needs to fill in the reason for the transfer and notify the customer on the user end; The order details module allows users and riders to view the historical delivery status of an order after the order is completed, including unexpected situations and emergencies encountered, and facilitates accountability and evidence search.

7. A system for realizing user-side order delivery information as claimed in claim 6, characterized in that: The order status page shows that the previous order is being delivered, the previous order has been delivered, and the user's order is being delivered.

8. A storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

Images