Network operation and maintenance method, device, equipment and storage medium

Abstract

The invention provides a network operation and maintenance method and device, equipment and a storage medium, and relates to the technical field of network security. In some embodiments of the present disclosure, the type of a currently occurring network anomaly event is identified; determining a current risk level corresponding to the network abnormal event type; when the current risk level is smaller than or equal to the preset risk level, the network operation and maintenance operation is carried out according to the operation and maintenance processing strategy corresponding to the network abnormal event type, and the corresponding operation and maintenance processing strategy can be automatically executed for the network abnormal event with the low risk level; under the condition that the current risk level is greater than a preset risk level, sending a manual operation and maintenance message to an operation and maintenance terminal so as to execute manual operation and maintenance operation; and manual network operation and maintenance are carried out on the network abnormal events with relatively high risk levels, so that automatic processing of partial network abnormal events is realized, the network operation and maintenance efficiency is improved, and the labor cost is reduced.

Description

Technical Field

[0001] The present disclosure relates to the field of network security technology, and in particular to a network operation and maintenance method, device, equipment and storage medium. Background Art

[0002] Network information systems may encounter various problems during operation, such as system downtime, program errors, system crashes due to planned maintenance, and inability to provide services due to increased database pressure. Operation and maintenance personnel need to be on duty at all times to deal with various possible operation and maintenance problems.

[0003] Based on their existing experience, the operation and maintenance personnel deal with various problems that arise. Generally, they are arranged to be on duty 24 hours a day. Depending on the importance of the information system and the business volume in different time periods, different numbers of operation and maintenance personnel are arranged to be on duty on site or remotely. On-site duty must be arranged, and there must be a fixed number of people. Once a problem occurs, the operation and maintenance personnel will intervene in time according to the existing solution.

[0004] At present, network information systems use manual methods to perform network operation and maintenance, which has low efficiency and high labor costs. Summary of the invention

[0005] The present disclosure provides a network operation and maintenance method, apparatus, device and storage medium to at least solve the problems of low efficiency and high labor cost of existing network operation and maintenance.

[0006] The technical solution of the present disclosure is as follows:

[0007] The present disclosure provides a network operation and maintenance method, including:

[0008] Identify the type of abnormal network events currently occurring;

[0009] Determine the current risk level corresponding to the network abnormal event type;

[0010] When the current risk level is less than or equal to the preset risk level, performing network operation and maintenance operations according to the operation and maintenance disposal strategy corresponding to the network abnormal event type;

[0011] When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation.

[0012] Optionally, the identifying the type of the currently occurring network abnormal event includes:

[0013] Monitor the status information of each network function module;

[0014] When an abnormality exists in the target network function module, the mapping relationship table between the network function module and the event type is queried to obtain the abnormal event type corresponding to the target network function module.

[0015] Optionally, performing a network operation and maintenance operation according to an operation and maintenance handling strategy corresponding to the network abnormal event type includes:

[0016] When a network abnormality event meets the operation and maintenance handling conditions, a network operation and maintenance operation is performed according to the operation and maintenance handling strategy corresponding to the type of network abnormality event.

[0017] Optionally, the network abnormal event type is SMS information push, and the operation and maintenance handling strategy corresponding to the SMS information push is stopping SMS information push; when the network abnormal event meets the operation and maintenance handling conditions, performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type includes:

[0018] Counting the number of occurrences of the network abnormal events;

[0019] When the number of occurrences is greater than or equal to the number threshold, the SMS message push is stopped.

[0020] Optionally, after performing the network operation and maintenance operation according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the method further includes:

[0021] Generate network operation and maintenance records;

[0022] After receiving the record viewing request sent by the operation and maintenance terminal, the network operation and maintenance record is sent to the operation and maintenance terminal.

[0023] Optionally, the risk level includes: low risk level, lower risk level, general risk level, higher risk level and extremely high risk level, wherein the low risk level is lower than the lower risk level, the lower risk level is lower than the general risk level, the general risk level is lower than the higher risk level, and the higher risk level is lower than the high risk level; the preset risk level is the general risk level;

[0024] When the current risk level is less than or equal to the preset risk level, performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type includes:

[0025] When the current risk level is less than or equal to the general risk level, performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type;

[0026] When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation, including:

[0027] In a case where the current risk level is greater than the general risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation.

[0028] The present disclosure also provides a network operation and maintenance device, including:

[0029] An identification module is used to identify the type of abnormal network event currently occurring;

[0030] A determination module, used to determine the current risk level corresponding to the network abnormal event type;

[0031] A first operation and maintenance module, for performing network operation and maintenance operations according to an operation and maintenance disposal strategy corresponding to the network abnormal event type when the current risk level is less than or equal to a preset risk level;

[0032] The second operation and maintenance module is used to send a manual operation and maintenance message to the operation and maintenance terminal for performing a manual operation and maintenance operation when the current risk level is greater than the preset risk level.

[0033] The present disclosure also provides an electronic device, including:

[0034] processor;

[0035] a memory for storing instructions executable by the processor;

[0036] The processor is configured to execute the instructions to implement each step in the above method.

[0037] The embodiment of the present disclosure further provides a computer-readable storage medium on which a computer program is stored. When the computer program is executed by a processor, each step in the above method is implemented.

[0038] The embodiment of the present disclosure further provides a computer program product, including a computer program / instruction, which implements each step of the above method when executed by a processor.

[0039] The technical solution provided by the embodiments of the present disclosure brings at least the following beneficial effects:

[0040] In some embodiments of the present disclosure, the type of network abnormal event currently occurring is identified; the current risk level corresponding to the type of network abnormal event is determined; when the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event, and for network abnormal events with lower risk levels, the corresponding operation and maintenance disposal strategy can be automatically executed; when the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for execution of manual operation and maintenance operations; for network abnormal events with higher risk levels, manual network operation and maintenance is performed to realize automatic processing of some network abnormal events, improve network operation and maintenance efficiency, and reduce labor costs.

[0041] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0042] The drawings herein are incorporated into and constitute a part of the specification, illustrate embodiments consistent with the present disclosure, and together with the description are used to explain the principles of the present disclosure, and do not constitute improper limitations on the present disclosure.

[0043] Figure 1 A flowchart of a network operation and maintenance method provided for an exemplary embodiment of the present disclosure;

[0044] Figure 2 A flowchart of another network operation and maintenance method provided for an exemplary embodiment of the present disclosure;

[0045] Figure 3 A schematic diagram of the structure of a network operation and maintenance device provided for an exemplary embodiment of the present disclosure;

[0046] Figure 4 A schematic structural diagram of an electronic device provided by an exemplary embodiment of the present disclosure. DETAILED DESCRIPTION

[0047] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0048] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure.

[0049] It should be noted that the user information involved in this disclosure includes but is not limited to: user device information and user personal information; the collection, storage, use, processing, transmission, provision and disclosure of user information in this disclosure comply with the relevant laws and regulations and do not violate public order and good morals.

[0050] Network information systems may encounter various problems during operation, such as system downtime, program errors, system crashes due to planned maintenance, and inability to provide services due to increased database pressure. Operation and maintenance personnel need to be on duty at all times to deal with various possible operation and maintenance problems.

[0051] Based on their existing experience, the operation and maintenance personnel deal with various problems that arise. Generally, they are arranged to be on duty 24 hours a day. Depending on the importance of the information system and the business volume in different time periods, different numbers of operation and maintenance personnel are arranged to be on duty on site or remotely. On-site duty must be arranged, and there must be a fixed number of people. Once a problem occurs, the operation and maintenance personnel will intervene in time according to the existing solution.

[0052] At present, network information systems use manual methods to perform network operation and maintenance, which has low efficiency and high labor costs.

[0053] In response to the above technical problems, in some embodiments of the present disclosure, the type of network abnormal event currently occurring is identified; the current risk level corresponding to the type of network abnormal event is determined; when the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event. For network abnormal events with lower risk levels, the corresponding operation and maintenance disposal strategy can be automatically executed; when the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for execution of manual operation and maintenance operations; for network abnormal events with higher risk levels, manual network operation and maintenance is performed to realize automatic processing of some network abnormal events, improve network operation and maintenance efficiency, and reduce labor costs.

[0054] The technical solutions provided by various embodiments of the present disclosure are described in detail below in conjunction with the accompanying drawings.

[0055] Figure 1 The flowchart of a network operation and maintenance method provided by the exemplary embodiment of the present disclosure is as follows. Figure 1 As shown, the method includes:

[0056] S101: Identify the type of network abnormal event currently occurring;

[0057] S102: Determine the current risk level corresponding to the network abnormal event type;

[0058] S103: When the current risk level is less than or equal to the preset risk level, perform network operation and maintenance operations according to the operation and maintenance disposal strategy corresponding to the network abnormal event type;

[0059] S104: When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations.

[0060] In this embodiment, the execution subject of the above method may be a terminal device or a server.

[0061] Among them, the terminal device includes but is not limited to a mobile station (MS), a mobile terminal, a mobile phone, a handset and a portable equipment, etc. The terminal device can communicate with one or more core networks via a radio access network (RAN). For example, the terminal device can be a mobile phone (or a "cellular" phone), a computer with a wireless communication function, etc. The terminal device can also be a computer with a wireless transceiver function, a virtual reality (VR) terminal device, an AR terminal device, a wireless terminal in industrial control, a wireless terminal in self driving, a wireless terminal in remote medical, a wireless terminal in a smart grid, a wireless terminal in transportation safety, a wireless terminal in a smart city, a wireless terminal in a smart home, etc., and the operating system installed on the terminal device includes but is not limited to: IOS, Android, windows, linux, Mac OS and other operating systems. In different networks, the terminal may be called different names, such as user equipment, mobile station, subscriber unit, station, cellular phone, personal digital assistant, wireless modem, wireless communication device, handheld device, laptop computer, cordless phone, wireless local loop station, television, etc. For the convenience of description, it is referred to as terminal equipment in this embodiment.

[0062] In this embodiment, the implementation form of the server is not limited. For example, the server can be a conventional server, a cloud server, a cloud host, a virtual center, or other server devices. The server mainly includes a processor, a hard disk, a memory, a system bus, etc., and a general computer architecture type.

[0063] In this embodiment, the type of network abnormal event currently occurring is identified; the current risk level corresponding to the type of network abnormal event is determined; when the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event. For network abnormal events with lower risk levels, the corresponding operation and maintenance disposal strategy can be automatically executed; when the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for execution of manual operation and maintenance operations; for network abnormal events with higher risk levels, manual network operation and maintenance is performed to realize automatic processing of some network abnormal events, improve network operation and maintenance efficiency, and reduce labor costs.

[0064] In order to better explain the technical content of the present disclosure, the technical terms involved in the present disclosure are explained below.

[0065] Automation refers to the process in which machinery, equipment, systems or processes (production, management processes) achieve the desired goals through automatic detection, information processing, analysis and judgment, manipulation and control in accordance with human requirements without or with little direct human participation.

[0066] Risk threshold, according to industry standards, to formulate risk monitoring specifications, set a reasonable critical value. When the monitoring data is greater than this value, take mitigation measures and emergency measures to achieve the risk within a controllable range.

[0067] Intelligence refers to the ability of things to actively meet people's various needs with the support of technologies such as the Internet, big data, the Internet of Things and artificial intelligence. Intelligence not only involves automatic execution, but more importantly, it is proactive, able to make independent decisions and optimizations based on actual conditions, and handle more complex information and problems.

[0068] In the disclosed embodiment, the operation and maintenance risks are divided into refined levels, and combined with the existing processing measures, once the risk level is identified, it is automatically processed for general risk, lower risk, low risk and other levels of risk. For example, as a new requirement, the institution corresponding to the policy is displayed on the query result page. This does not have much impact on the business, and can be classified as reducing the risk. A switch is added during development. Before going online, some abnormal keywords are sorted out and given to the operation and maintenance monitoring system. Once triggered, the function is considered abnormal. According to the risk level, the switch is automatically turned off and a record is left. In order to follow up and process later, no manual operation is required, reducing manpower consumption.

[0069] It should be noted that network abnormal events include, but are not limited to, the following: network interruption, packet loss, SMS message push abnormality, DNS resolution abnormality, connection timeout, protocol error, load balancing failure, insufficient bandwidth, and network configuration failure. Accordingly, the types of network abnormal events include, but are not limited to, the following: network connection status, packet loss information, SMS message push, DNS resolution, connection status, protocol information, load balancing information, remaining bandwidth, and network configuration.

[0070] In some embodiments of the present disclosure, the type of network abnormal event currently occurring is identified. One achievable method is to monitor the status information of each network function module; when an abnormality occurs in the target network function module, query the mapping relationship table between the network function module and the event type to obtain the abnormal event type corresponding to the target network function module. Among them, the corresponding network function module is configured according to different network abnormal event types, that is, the mapping relationship table between the network function module and the event type is pre-configured. When an abnormality is detected in the target network function module, the mapping relationship table between the network function module and the event type is queried, and the abnormal event type corresponding to the target network function module can be quickly obtained, thereby improving the network operation and maintenance efficiency.

[0071] In some embodiments of the present disclosure, the current risk level corresponding to the network abnormal event type is determined. Among them, a mapping relationship table between abnormal event types and risk levels is pre-set. By querying the mapping relationship table between abnormal event types and risk levels, the current risk level corresponding to the current network abnormal event type can be quickly obtained to improve network operation and maintenance efficiency. It should be noted that the risk level corresponding to the network abnormal event type can be configured according to the number of customers, economic losses, and whether it is a core business for the network abnormal event type. For example, network interruption corresponds to an extremely high risk level, packet loss corresponds to a higher risk level, SMS information push exceptions correspond to a lower risk level, DNS resolution exceptions correspond to a general risk level, connection timeouts correspond to low risk levels, protocol errors correspond to general risk levels, load balancing failures correspond to general risk levels, insufficient bandwidth corresponds to general risk levels, and network configuration failures correspond to higher risk levels.

[0072] In some embodiments of the present disclosure, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event. One achievable way is that when the network abnormal event meets the operation and maintenance disposal conditions, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event. Optionally, the number of occurrences of network abnormal events is counted; when the number of occurrences is greater than or equal to the number threshold, the SMS message push is stopped. It should be noted that the embodiment of the present disclosure does not limit the number threshold, and the number threshold can be adjusted according to actual conditions. For example, the number of SMS message push exceptions is counted, and when the number of SMS message push exceptions is greater than 50 times, the SMS message push is stopped; or, when the number of SMS message push exceptions is greater than 10 times per minute, the SMS message push is stopped.

[0073] In the above embodiment, all the required functions are put online in a switch-controlled manner to control whether they are used, and the program exception information of each change point is matched with the switch one by one. For example, the exception information corresponding to the first switch is the audit function program exception and the exception code thrown. According to the number of throws or the cumulative number of throws in a fixed time in the business scenario, it is determined whether the function continues to be used. For example, configure 10 times / h or 10 times. When developing the online version, a temporary stop loss script and a switch shutdown script are provided. Once the abnormal warning is reached, the script update code=N is automatically executed, which is equivalent to the function not being put online. Avoid throwing more exceptions and generating more garbage data processing. Both the warning conditions and the stop loss script need to be approved by the system manager before going online to ensure that the script only processes the corresponding functions and does not expand the processing scope. The present disclosure configures the switch corresponding to the network abnormal event type in advance, and when the network abnormal event meets the operation and maintenance disposal conditions, the target network function model corresponding to the network abnormal event type is closed to avoid generating more garbage data. The reason is that the operation and maintenance personnel are not developers. Once a large number of exceptions are thrown, the operation and maintenance personnel first find the system manager, the manager finds the person in charge of the function module, and the module manager provides script processing. This results in a low processing time. If it happens in the middle of the night and the module manager does not have a computer, it will take even longer. When it is processed after work, a large amount of garbage data needs to be processed, and business satisfaction is not high.

[0074] It should be noted that the risk levels include: low risk level, lower risk level, general risk level, higher risk level and extremely high risk level. Among them, the low risk level is lower than the lower risk level, the lower risk level is lower than the general risk level, the general risk level is lower than the higher risk level, and the higher risk level is lower than the high risk level.

[0075] In an exemplary embodiment of the present disclosure, when the current risk level is less than or equal to the general risk level, network operation and maintenance operations are performed according to the operation and maintenance handling strategy corresponding to the type of network abnormal event; when the current risk level is greater than the general risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for execution of manual operation and maintenance operations.

[0076] In some embodiments of the present disclosure, a network operation and maintenance record is generated; after receiving a record viewing request sent by an operation and maintenance terminal, the network operation and maintenance record is sent to the operation and maintenance terminal. Among them, the user can view the network operation and maintenance record, view the abnormalities that occur in the network, and perform subsequent follow-up processing.

[0077] Combined with the description of the above embodiments, Figure 2 FIG. 1 is a flow chart of another network operation and maintenance method provided by an exemplary embodiment of the present disclosure. Figure 2 As shown, the method includes:

[0078] S201: Identify the type of network abnormal event currently occurring;

[0079] S202: Determine the current risk level corresponding to the network abnormal event type;

[0080] S203: When the current risk level is less than or equal to the preset risk level and the network abnormality event meets the operation and maintenance handling conditions, perform network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormality event type;

[0081] S204: When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations.

[0082] In this embodiment, the implementation of each step of the above method can refer to the description of the above embodiments, which will not be repeated here.

[0083] In the above method embodiment of the present disclosure, the type of network abnormal event currently occurring is identified; the current risk level corresponding to the type of network abnormal event is determined; when the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event, and for network abnormal events with lower risk levels, the corresponding operation and maintenance disposal strategy can be automatically executed; when the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations; for network abnormal events with higher risk levels, manual network operation and maintenance is performed to realize automatic processing of some network abnormal events, improve network operation and maintenance efficiency, and reduce labor costs.

[0084] Figure 3 FIG. 1 is a schematic diagram of a network operation and maintenance device 30 provided by an exemplary embodiment of the present disclosure. Figure 3 As shown, the network operation and maintenance device 30 includes: an identification module 31, a determination module 32, a first operation and maintenance module 33 and a second operation and maintenance module 34.

[0085] Among them, the identification module 31 is used to identify the type of network abnormal event currently occurring;

[0086] A determination module 32, used to determine the current risk level corresponding to the network abnormal event type;

[0087] The first operation and maintenance module 33 is used to perform network operation and maintenance operations according to the operation and maintenance disposal strategy corresponding to the network abnormal event type when the current risk level is less than or equal to the preset risk level;

[0088] The second operation and maintenance module 34 is used to send a manual operation and maintenance message to the operation and maintenance terminal for performing manual operation and maintenance operations when the current risk level is greater than the preset risk level.

[0089] Optionally, when identifying the type of the currently occurring network abnormal event, the identification module 31 is used to:

[0090] Monitor the status information of each network function module;

[0091] When an abnormality exists in the target network function module, a mapping relationship table between the network function module and the event type is queried to obtain the abnormal event type corresponding to the target network function module.

[0092] Optionally, when performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the first operation and maintenance module 33 is used to:

[0093] When a network abnormality event meets the operation and maintenance handling conditions, network operation and maintenance operations are performed according to the operation and maintenance handling strategy corresponding to the type of network abnormality event.

[0094] Optionally, the network abnormal event type is SMS information push, and the operation and maintenance disposal strategy corresponding to the SMS information push is to stop SMS information push; when the network abnormal event meets the operation and maintenance disposal conditions, the first operation and maintenance module 33 performs network operation and maintenance operations according to the operation and maintenance disposal strategy corresponding to the network abnormal event type, and is used to:

[0095] Count the number of network abnormal events;

[0096] When the number of occurrences is greater than or equal to the threshold, SMS message push is stopped.

[0097] Optionally, after performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the first operation and maintenance module 33 may also be used to:

[0098] Generate network operation and maintenance records;

[0099] After receiving the record viewing request sent by the operation and maintenance terminal, the network operation and maintenance record is sent to the operation and maintenance terminal.

[0100] Optionally, the risk level includes: low risk level, lower risk level, general risk level, higher risk level and extremely high risk level, wherein the low risk level is lower than the lower risk level, the lower risk level is lower than the general risk level, the general risk level is lower than the higher risk level, and the higher risk level is lower than the high risk level; the preset risk level is the general risk level;

[0101] When the current risk level is less than or equal to the preset risk level, the first operation and maintenance module 33 performs network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type, and is used to:

[0102] When the current risk level is less than or equal to the general risk level, network operation and maintenance operations shall be performed according to the operation and maintenance disposal strategy corresponding to the network abnormal event type;

[0103] When the current risk level is greater than the preset risk level, the first operation and maintenance module 33, when sending a manual operation and maintenance message to the operation and maintenance terminal for performing a manual operation and maintenance operation, is used to:

[0104] When the current risk level is greater than the general risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations.

[0105] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0106] Figure 4 FIG. 1 is a schematic diagram of a structure of an electronic device provided by an exemplary embodiment of the present disclosure. Figure 4 As shown, the electronic device includes: a memory 41 and a processor 42. In addition, the electronic device also includes a power supply component 43 and a communication component 44.

[0107] The memory 41 is used to store computer programs and can be configured to store various other data to support operations on the electronic device. Examples of such data include instructions for any application program or method operating on the electronic device.

[0108] The memory 41 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

[0109] The communication component 44 is used for data transmission with other devices.

[0110] The processor 42 can execute the computer instructions stored in the memory 41 to:

[0111] Identify the type of abnormal network events currently occurring;

[0112] Determine the current risk level corresponding to the type of network abnormal event;

[0113] When the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the network abnormal event type;

[0114] When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations.

[0115] Optionally, when identifying the type of the currently occurring network abnormal event, the processor 42 is configured to:

[0116] Monitor the status information of each network function module;

[0117] When an abnormality exists in the target network function module, the mapping relationship table between the network function module and the event type is queried to obtain the abnormal event type corresponding to the target network function module.

[0118] Optionally, when performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the processor 42 is used to:

[0119] When a network abnormality event meets the operation and maintenance handling conditions, network operation and maintenance operations are performed according to the operation and maintenance handling strategy corresponding to the type of network abnormality event.

[0120] Optionally, the network abnormal event type is SMS information push, and the operation and maintenance handling strategy corresponding to the SMS information push is to stop SMS information push; when the network abnormal event meets the operation and maintenance handling conditions, the processor 42 performs the network operation and maintenance operation according to the operation and maintenance handling strategy corresponding to the network abnormal event type, and is used to:

[0121] Count the number of network abnormal events;

[0122] When the number of occurrences is greater than or equal to the threshold, SMS message push is stopped.

[0123] Optionally, after performing the network operation and maintenance operation according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the processor 42 may also be used to:

[0124] Generate network operation and maintenance records;

[0125] After receiving the record viewing request sent by the operation and maintenance terminal, the network operation and maintenance record is sent to the operation and maintenance terminal.

[0126] Optionally, the risk level includes: low risk level, lower risk level, general risk level, higher risk level and extremely high risk level, wherein the low risk level is lower than the lower risk level, the lower risk level is lower than the general risk level, the general risk level is lower than the higher risk level, and the higher risk level is lower than the high risk level; the preset risk level is the general risk level;

[0127] When the current risk level is less than or equal to the preset risk level, the processor 42, when performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type, is used to:

[0128] When the current risk level is less than or equal to the general risk level, network operation and maintenance operations shall be performed according to the operation and maintenance disposal strategy corresponding to the network abnormal event type;

[0129] When the current risk level is greater than the preset risk level, the processor 42, when sending a manual operation and maintenance message to the operation and maintenance terminal for performing a manual operation and maintenance operation, is used to:

[0130] When the current risk level is greater than the general risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations.

[0131] Accordingly, the present disclosure also provides a computer-readable storage medium storing a computer program. When the computer-readable storage medium stores the computer program and the computer program is executed by one or more processors, the one or more processors execute Figure 1 Each step in the method embodiment.

[0132] Accordingly, the present disclosure also provides a computer program product, the computer program product includes a computer program / instruction, the computer program / instruction is executed by a processor Figure 1 Each step in the method embodiment.

[0133] Above Figure 4The communication component in is configured to facilitate wired or wireless communication between the device where the communication component is located and other devices. The device where the communication component is located can access a wireless network based on a communication standard, such as WiFi, 2G, 3G, 4G / LTE, 5G and other mobile communication networks, or a combination thereof. In an exemplary embodiment, the communication component receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component also includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology and other technologies.

[0134] Above Figure 4 The power supply component in the device provides power to various components of the device where the power supply component is located. The power supply component may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to the device where the power supply component is located.

[0135] The electronic device also includes a display screen and an audio component.

[0136] The display screen includes a screen, and the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation.

[0137] The audio component may be configured to output and / or input audio signals. For example, the audio component includes a microphone (MIC), and when the device where the audio component is located is in an operating mode, such as a call mode, a recording mode, and a speech recognition mode, the microphone is configured to receive an external audio signal. The received audio signal may be further stored in a memory or sent via a communication component. In some embodiments, the audio component also includes a speaker for outputting an audio signal.

[0138] In the above-mentioned apparatus, device, storage medium and program product embodiments of the present disclosure, the type of network abnormal event currently occurring is identified; the current risk level corresponding to the type of network abnormal event is determined; when the current risk level is less than or equal to the preset risk level, network operation and maintenance operations are performed according to the operation and maintenance disposal strategy corresponding to the type of network abnormal event, and for network abnormal events with lower risk levels, the corresponding operation and maintenance disposal strategy can be automatically executed; when the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing manual operation and maintenance operations; for network abnormal events with higher risk levels, manual network operation and maintenance is performed to realize automatic processing of some network abnormal events, improve network operation and maintenance efficiency, and reduce labor costs.

[0139] Those skilled in the art will appreciate that the embodiments of the present disclosure may be provided as methods, systems, or computer program products. Therefore, the present disclosure may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present disclosure may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0140] The present disclosure is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of the present disclosure. It should be understood that each process and / or box in the flowchart and / or block diagram, as well as the combination of the processes and / or boxes in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to generate a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0141] These computer program instructions may also be stored in a computer readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture including an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0142] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process. Figure 1 A process or multiple processes and / or boxes Figure 1 The steps for the functions specified in one or more boxes.

[0143] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0144] The memory may include non-permanent storage in a computer-readable medium, random access memory (RAM) and / or non-volatile memory in the form of read-only memory (ROM) or flash RAM. The memory is an example of a computer-readable medium.

[0145] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0146] It should be noted that, in this article, relational terms such as "first" and "second" are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise a ..." do not exclude the existence of other identical elements in the process, method, article or device including the elements.

[0147] The above are only specific embodiments of the present disclosure, so that those skilled in the art can understand or implement the present disclosure. Various modifications to these embodiments will be apparent to those skilled in the art, and the general principles defined herein can be implemented in other embodiments without departing from the spirit or scope of the present disclosure. Therefore, the present disclosure will not be limited to these embodiments herein, but will conform to the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A network operation and maintenance method, characterized in that: include: Identify the type of abnormal network events currently occurring; Determine the current risk level corresponding to the network abnormal event type; When the current risk level is less than or equal to the preset risk level, performing network operation and maintenance operations according to the operation and maintenance disposal strategy corresponding to the network abnormal event type; When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation.

2. The method according to claim 1, characterized in that The identifying the type of the currently occurring network abnormal event includes: Monitor the status information of each network function module; When an abnormality exists in the target network function module, a mapping relationship table between the network function module and the event type is queried to obtain the abnormal event type corresponding to the target network function module.

3. The method according to claim 1, characterized in that The performing of network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type includes: When a network abnormality event meets the operation and maintenance handling conditions, a network operation and maintenance operation is performed according to the operation and maintenance handling strategy corresponding to the type of network abnormality event.

4. The method according to claim 3, characterized in that The network abnormal event type is SMS information push, and the operation and maintenance handling strategy corresponding to the SMS information push is to stop SMS information push; when the network abnormal event meets the operation and maintenance handling conditions, the network operation and maintenance operation is performed according to the operation and maintenance handling strategy corresponding to the network abnormal event type, including: Counting the number of occurrences of the network abnormal events; When the number of occurrences is greater than or equal to the number threshold, the SMS message push is stopped.

5. The method according to claim 1, characterized in that: After performing the network operation and maintenance operation according to the operation and maintenance handling strategy corresponding to the network abnormal event type, the method further includes: Generate network operation and maintenance records; After receiving the record viewing request sent by the operation and maintenance terminal, the network operation and maintenance record is sent to the operation and maintenance terminal.

6. The method according to claim 1, characterized in that The risk levels include: low risk level, lower risk level, general risk level, higher risk level and extremely high risk level, wherein the low risk level is lower than the lower risk level, the lower risk level is lower than the general risk level, the general risk level is lower than the higher risk level, and the higher risk level is lower than the high risk level; the preset risk level is the general risk level; When the current risk level is less than or equal to the preset risk level, performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type includes: When the current risk level is less than or equal to the general risk level, performing network operation and maintenance operations according to the operation and maintenance handling strategy corresponding to the network abnormal event type; When the current risk level is greater than the preset risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation, including: In a case where the current risk level is greater than the general risk level, a manual operation and maintenance message is sent to the operation and maintenance terminal for performing a manual operation and maintenance operation.

7. A network operation and maintenance device, characterized in that: include: An identification module is used to identify the type of abnormal network event currently occurring; A determination module, used to determine the current risk level corresponding to the network abnormal event type; A first operation and maintenance module, for performing network operation and maintenance operations according to an operation and maintenance disposal strategy corresponding to the network abnormal event type when the current risk level is less than or equal to a preset risk level; The second operation and maintenance module is used to send a manual operation and maintenance message to the operation and maintenance terminal for performing a manual operation and maintenance operation when the current risk level is greater than the preset risk level.

8. An electronic device, characterized in that: include: processor; a memory for storing instructions executable by the processor; The processor is configured to execute the instructions to implement each step in the method according to any one of claims 1 to 6.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, each step of the method according to any one of claims 1 to 6 is implemented.

10. A computer program product comprising a computer program / instructions, characterized in that When the computer program / instructions are executed by a processor, the steps in the method according to any one of claims 1 to 6 are implemented.

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