Service quality display method and device, equipment, storage medium and program product

Abstract

The invention relates to a service quality display method and device, equipment, a storage medium and a program product. The method comprises the steps that at least one service quality basic index of a target mobile application platform is acquired, and the service quality basic index is obtained by analyzing service quality data under different service quality evaluation perspectives; performing service quality evaluation on each service quality basic index to obtain a service quality evaluation result; and performing service quality display on the target mobile application platform according to the service quality evaluation result. By adopting the method, the display effect of the service quality of the mobile application platform is improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a service quality display method, apparatus, computer equipment, computer-readable storage medium, and computer program product. Background Art

[0002] With the continuous development of science and technology, it is imperative for enterprises to transform towards digitalization, which makes mobile application platforms play a vital role in improving service quality and optimizing user experience. At the same time, the evaluation of the service quality of mobile application platforms has become an indispensable part.

[0003] At present, in the process of evaluating the service quality of mobile application platforms, operators usually analyze the service quality data of the mobile application platforms and finally make a qualitative evaluation. However, since the qualitative evaluation relies on the subjective judgment of the operators, the evaluation results cannot truly reflect the service quality, which makes it easy for the evaluation results finally displayed to be wrong. Therefore, the current display effect of the service quality of mobile application platforms is poor. Summary of the invention

[0004] Based on this, it is necessary to provide a service quality display method, device, computer equipment, computer-readable storage medium and computer program product to improve the display effect of the service quality of a mobile application platform in response to the above technical problems.

[0005] In a first aspect, the present application provides a method for displaying service quality, including:

[0006] Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data under different service quality evaluation perspectives;

[0007] Performing service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result;

[0008] The service quality of the target mobile application platform is displayed according to the service quality evaluation result.

[0009] In one embodiment, each of the basic service quality indicators includes at least one service quality business indicator; including:

[0010] generating at least one basic business indicator according to business data provided by different business systems of the target mobile application platform;

[0011] The basic business indicators are converted into service quality business indicators that meet the service quality analysis requirements.

[0012] In one embodiment, each of the basic service quality indicators includes at least one service quality management indicator; and obtaining at least one basic service quality indicator of the target mobile application platform includes:

[0013] Acquire an indicator distribution characteristic of at least one project management indicator of the target mobile application platform;

[0014] According to the indicator distribution characteristics, each of the project management indicators is filled into each of the service quality management indicators.

[0015] In one of the embodiments, before obtaining the indicator distribution characteristics of at least one project management indicator of the target mobile application platform, the method further includes:

[0016] Acquire a data residual of at least one project management basic data of the target mobile application platform;

[0017] According to the data residuals, the basic data of each project management is repaired to obtain the standard data of each project management;

[0018] Convert each project management standard data into corresponding project management indicators.

[0019] In one embodiment, performing service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result includes:

[0020] Matching corresponding indicator weights to each of the basic service quality indicators;

[0021] Standardizing the basic indicator values ​​of each of the basic service quality indicators to obtain each standard indicator value;

[0022] According to the weights of the indicators, the standard indicator values ​​are integrated to obtain the service quality evaluation result.

[0023] In one embodiment, matching the corresponding indicator weight for each of the basic service quality indicators includes:

[0024] Convert each of the basic service quality indicators into dimensionless values ​​of the indicator under the same benchmark;

[0025] An indicator difference value between the dimensionless values ​​of each indicator is determined, and an indicator weight of each basic indicator of service quality is determined according to the indicator difference value.

[0026] In a second aspect, the present application also provides a service quality display device, including:

[0027] An acquisition module, used to acquire at least one basic service quality indicator of a target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data under different service quality evaluation perspectives;

[0028] An evaluation module, used to perform service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result;

[0029] A display module is used to display the service quality of the target mobile application platform according to the service quality evaluation result.

[0030] In a third aspect, the present application further provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the following steps are implemented:

[0031] Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data from different service quality evaluation perspectives; perform service quality evaluation on each of the basic service quality indicators to obtain a service quality evaluation result; and display the service quality of the target mobile application platform based on the service quality evaluation result.

[0032] In a fourth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor, the following steps are implemented:

[0033] Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data from different service quality evaluation perspectives; perform service quality evaluation on each of the basic service quality indicators to obtain a service quality evaluation result; and display the service quality of the target mobile application platform based on the service quality evaluation result.

[0034] In a fifth aspect, the present application further provides a computer program product, including a computer program, which implements the following steps when executed by a processor:

[0035] Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data from different service quality evaluation perspectives; perform service quality evaluation on each of the basic service quality indicators to obtain a service quality evaluation result; and display the service quality of the target mobile application platform based on the service quality evaluation result.

[0036] The above-mentioned service quality display method, device, computer equipment, computer-readable storage medium and computer program product first analyze the service quality data from different service quality evaluation perspectives to obtain multiple basic service quality indicators reflecting the target mobile application platform, that is, obtain the basic service quality indicators that quantitatively reflect the target mobile application platform from different service quality evaluation perspectives, and then perform service quality evaluation on each service quality basic indicator to obtain a service quality evaluation result that truly reflects the service quality of the target mobile application platform. Finally, through the service quality evaluation result, the service quality of the target mobile application platform can be visualized, and the purpose of visually displaying the quantitative evaluation results that truly reflect the service quality of the target mobile application platform can be achieved, rather than only being able to display the qualitative evaluation results that reflect the service quality of the target application platform. Therefore, the technical defect that the qualitative evaluation relies on the subjective judgment of the operator, resulting in the evaluation results cannot truly reflect the service quality, which makes it easy for the evaluation results finally displayed to be wrong is overcome, so the display effect of the service quality of the mobile application platform is improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the related technologies, the drawings required for use in the embodiments or the related technical descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0038] Figure 1 A flowchart of a method for displaying quality of service in one embodiment;

[0039] Figure 2 A flowchart of a method for displaying quality of service in one embodiment;

[0040] Figure 3 A schematic diagram of the architecture of a service quality display system of a service quality display method in an embodiment;

[0041] Figure 4 is a structural block diagram of a service quality display device in an embodiment;

[0042] Figure 5 FIG. 4 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0043] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0044] First of all, it should be understood that with the deepening of enterprise digital transformation, mobile application platforms are playing an increasingly important role in improving service quality and optimizing user experience. By visually displaying the evaluation results of the service quality of the mobile application platform, it can help operation managers to understand the operation status more clearly, discover problems and opportunities, and thus improve decision-making capabilities. Among them, the visualization of the service quality evaluation results needs to not only display the current status, but also be able to predict trends to help enterprises foresee future development trends and potential risks, which is crucial for enterprises to plan ahead and avoid crises. At present, the qualitative evaluation results of the mobile application platform obtained by the operator relying on service quality data analysis are usually visualized. However, qualitative evaluations are usually made based on the subjective judgment of the operator, which results in the evaluation results being unable to truly reflect the service quality, and thus makes it easy for the final displayed evaluation results to be wrong. Therefore, there is an urgent need for a service quality display method that improves the display effect of the service quality of the mobile application platform.

[0045] In one embodiment, Figure 1As shown, a service quality display method is provided. This embodiment takes the method applied to a terminal as an example. The terminal includes but is not limited to a personal computer, a laptop computer, a smart phone, and a tablet computer. The terminal includes an acquisition module, an evaluation module, and a display module. The acquisition module is used to acquire at least one basic service quality indicator of a target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data from different service quality evaluation perspectives. The evaluation module is used to perform service quality evaluation on each service quality basic indicator to obtain a service quality evaluation result. The display module is used to display the service quality of the target mobile application platform according to the service quality evaluation result. Through the information interaction processing among the acquisition module, the evaluation module, and the display module, the service quality of the target mobile application platform can be quantitatively reflected from different service quality evaluation perspectives. Quality basic indicators, and then perform service quality evaluation on each service quality basic indicator, so as to obtain a service quality evaluation result that truly reflects the service quality of the target mobile application platform, and finally through the service quality evaluation result, the service quality of the target mobile application platform can be visualized, so as to achieve the purpose of visually displaying the quantitative evaluation results that truly reflect the service quality of the target mobile application platform. Therefore, the technical defect that the evaluation results cannot truly reflect the service quality due to the dependence of qualitative evaluation on the subjective judgment of the operator is overcome, which makes it easy for the evaluation results finally displayed to be wrong. Therefore, the display effect of the service quality of the mobile application platform is improved. It can be understood that this method can also be applied to the server, and can also be applied to the system including the terminal and the server, and is realized through the interaction between the terminal and the server. In this embodiment, the method includes the following steps:

[0046] Step 202: Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data from different service quality evaluation perspectives.

[0047] It should be noted that the terminal may be deployed with a service quality display system, which may include an acquisition module, an evaluation module, a display module, and an analysis management module for analyzing basic service quality indicators from different service quality evaluation perspectives. For example, in an implementable manner, the evaluation module is based on a service quality evaluation engine of a distributed technical architecture to comprehensively evaluate the service quality of the target mobile application platform. The analysis management module may specifically include a project analysis management module and a business domain analysis management module, wherein the project analysis management module provides a service quality analysis data view from a project management perspective based on a business scenario, and the business domain analysis management module provides a service quality analysis data view from a user workspace perspective based on a business identity. The display module is used to score the service quality according to the defined evaluation rules, and the acquisition module is used to obtain one or more basic service quality indicators analyzed by the analysis management module, and send the above-mentioned basic service quality indicators to the evaluation module. It can be understood that the service quality display system may also include an evaluation report module, which is used to analyze the quality of each service, support users to view and export service quality reports, and then under the guidance of the service quality evaluation system, realize multi-dimensional quantitative evaluation indicators with evaluation methods + service quality evaluation tools as the main body, and comprehensively perform visual evaluation of service quality.

[0048] It should be noted that the target mobile application platform refers to the mobile application platform selected for service quality display. It can be understood that the basic service quality indicators obtained by analyzing the service quality data under different service quality evaluation perspectives can be presented in both numerical and visual forms. For example, in an implementable manner, if the basic service quality indicators are obtained by analyzing the business domain analysis management module and the project analysis management module, it means that the business domain analysis management module can provide a service quality analysis data view from the user's workspace perspective, including all services used by the business identity, and supports viewing the quality of each service. The project analysis management module provides a service quality analysis data view from the project management perspective, including the quality of services used in the project, and supports viewing the quality of each service. It can be understood that the service quality data refers to application data related to the service quality evaluation of the target mobile application platform. It can be understood that the analysis results of the project analysis management module use front-end technology (such as HTML5, CSS3, JavaScript, etc.) and visualization libraries (ECHarts, D3.js, etc.) to achieve data visualization.

[0049] As an example, step 202 includes: obtaining a first service quality basic indicator of the target mobile application platform obtained by analyzing the service quality data of the project analysis management module from the perspective of service quality project evaluation, and obtaining a second service quality basic indicator of the target mobile application platform obtained by analyzing the service quality data of the project analysis business module from the perspective of service quality business evaluation, and integrating the first service quality basic indicator and the second service quality basic indicator into multiple service quality basic indicators of the target mobile application platform.

[0050] Step 204: perform service quality evaluation on each service quality basic indicator to obtain a service quality evaluation result.

[0051] It should be noted that the service quality display system can also be deployed with a rule management module, wherein the rule management module is communicated with the evaluation module, and the evaluation rule settings of the rule management module are configured through custom configuration of service evaluation rules, including subjective evaluation indicators and objective evaluation indicators, scoring of each indicator and indicator weights. The objective evaluation indicators can include the number of service calls and the number of service supporting applications according to the objective evaluation indicators set by the system. For multiple objective evaluation indicators, the objective score can be automatically calculated. The service quality evaluation result can specifically be a service quality score value. For example, in an implementable manner, when relying on multiple service quality basic indicators for service quality evaluation, the service quality score value can be obtained by integrating the indicator scores obtained by mapping each service quality basic indicator.

[0052] As an example, step 204 includes: performing service quality score mapping on each service quality basic indicator to obtain at least one service quality indicator score, and integrating each service quality indicator score into a service quality scoring value.

[0053] Step 206: Display the service quality of the target mobile application platform according to the service quality evaluation result.

[0054] It should be noted that after obtaining the service quality evaluation results, the service quality of the target mobile application platform can be visualized through the display module based on the service quality evaluation results. For example, in one feasible method, the display module can score the service quality according to the evaluation rules defined by the rule management module, and use quantitative data to display the service quality of the target mobile application platform. It can also provide prompts for services to be optimized. In addition, the display module can also communicate with the evaluation report module, and then analyze the quality of each service of the target mobile application platform through the evaluation report module, support users to view and export the service quality report of the target mobile application platform, summarize and illustrate the service quality evaluation results in the form of pictures and texts, and give suggestions for service optimization.

[0055] As an example, step 206 includes: generating a corresponding service quality evaluation report according to the service quality evaluation result, and visually displaying the service quality evaluation report.

[0056] In the above service quality display method, firstly, the service quality data under different service quality evaluation perspectives are analyzed through different analysis management modules set by the service quality display system to obtain multiple service quality basic indicators, and then the service quality basic indicators of the target mobile application platform are obtained through the acquisition module, and the service quality evaluation is performed on different service quality basic indicators to obtain the service quality evaluation results, and finally the corresponding service quality evaluation report is generated through the service quality evaluation results, and the service quality evaluation report is visualized, that is, the service quality basic indicators that quantitatively reflect the target mobile application platform from different service quality evaluation perspectives are obtained, and then the service quality of each service quality basic indicator is evaluated. Through quantitative evaluation, a service quality evaluation result that truly reflects the service quality of the target mobile application platform can be obtained. Finally, through the service quality evaluation result, the service quality of the target mobile application platform can be visualized, so as to achieve the purpose of visually displaying the quantitative evaluation result that truly reflects the service quality of the target mobile application platform, rather than only being able to display the qualitative evaluation result that reflects the service quality of the target application platform. Therefore, the technical defect that the qualitative evaluation relies on the subjective judgment of the operator, resulting in the evaluation result being unable to truly reflect the service quality, making it easy for the final displayed evaluation result to be wrong is overcome. Therefore, the display effect of the service quality of the mobile application platform is improved.

[0057] It can be understood that by displaying the service quality of the target mobile application platform, the objective and subjective evaluation results can be summarized, the service quality assessment score can be output, and a scoring analysis report can be automatically generated to help optimize and improve the service.

[0058] In one embodiment, Figure 2 As shown, each basic service quality indicator includes at least one service quality business indicator; obtaining at least one basic service quality indicator of the target mobile application platform includes:

[0059] Step 302, generating at least one basic business indicator according to the business data provided by different business systems of the target mobile application platform;

[0060] It should be noted that the basic service quality indicators include service quality business indicators. Service quality business indicators refer to the basic service quality indicators obtained by analyzing the service quality data from the perspective of service quality business evaluation. The service quality business indicators can be sent from the business domain analysis management module to the acquisition module, wherein the business domain analysis module includes a data source connection module and a data extraction and conversion module. The data source connection module is used to support the connection of data sources of different business systems. It can be understood that different business systems generate different business data. Only by integrating the business data of different business systems for service quality analysis can the accuracy of the evaluation from the perspective of service quality business evaluation be ensured. Among them, the business system has The entity can be CRM, EPR and call center, etc.; the data extraction and conversion module is used to extract the required data from the data source for necessary cleaning and conversion to meet the analysis requirements; since the data provided by the business system is source data, there is still a certain difference from the service quality evaluation angle required by the service quality evaluation, and then the business domain analysis management module can also realize the process of converting data definition into indicators, so as to define key indicators related to service quality, that is, define service quality business indicators, among which service quality business indicators may specifically include customer satisfaction, response time and processing efficiency, etc. In addition, the business domain analysis management module can also perform data visualization and generate analysis reports.

[0061] As an example, step 302 includes: obtaining business data provided by different business systems of the target mobile application platform, and for any business system, integrating the business data provided by the business system to obtain basic business indicators of the business data, until traversing each business system to obtain each basic business indicator.

[0062] Step 304: convert each basic service indicator into each service quality service indicator that meets the service quality analysis requirements.

[0063] As an example, step 304 includes: converting each basic service indicator into each service quality service indicator that meets the service quality analysis requirements.

[0064] In this embodiment, data from different business systems are integrated through the business domain analysis management module of the service quality display system to provide users with a centralized, business identity-based workspace perspective. In the process of generating business basic indicators based on business data, the data is cleaned and converted as necessary. Finally, each business basic indicator is converted into a service quality business indicator that meets the service quality analysis requirements, thereby helping users to better understand, analyze and improve service quality. Therefore, it lays the foundation for improving the display effect of service quality display on the mobile application platform.

[0065] In one embodiment, each basic service quality indicator includes at least one service quality management indicator; obtaining at least one basic service quality indicator of the target mobile application platform includes:

[0066] Obtain an indicator distribution characteristic of at least one project management indicator of the target mobile application platform; and fill each project management indicator into each service quality management indicator according to the indicator distribution characteristic.

[0067] It should be noted that service quality management indicators are basic service quality indicators obtained by analyzing service quality data from the perspective of service quality management evaluation. It can be understood that service quality management indicators can be obtained by analyzing project management data collected by the project analysis management module. For example, in one feasible method, the process of obtaining service quality management indicators can be as follows: 1) Organize, clean and classify the collected project management data; 2) Apply statistical analysis methods to identify key indicators and trends in the project; 4) Use pie charts or bar charts to display the distribution of service quality management indicators such as customer satisfaction and complaint rate.

[0068] It should be noted that after collecting the project management data, the project analysis management module needs to perform data cleaning to remove redundant data in the project management data. Specifically, the data can be cleaned using the following formula 1:

[0069]

[0070] in, is the cleaned project management data, n is the amount of project management data, x i For the project management data before cleaning, it is understandable that the indicator distribution characteristics of different project management indicators are different. In order to improve uniformity and consistency, it is necessary to fill the project management indicators into service quality indicators through specific filling methods. Among them, the filling method can be specifically a filling method based on the median filling formula. The median filling is to calculate the median of a single column of data for filling. The median filling formula can be specifically as follows:

[0071]

[0072] Among them, n1 is an odd number, n2 is an even number, and x n It is the nth project management indicator.

[0073] As an example, the indicator distribution characteristics of at least one project management indicator of the target mobile application platform are obtained; according to the indicator distribution characteristics, each project management indicator is filled into each service quality management indicator through the median filling formula. After obtaining multiple project management indicators of the target mobile application platform, each project management indicator is further filled using the median filling formula according to the indicator distribution characteristics of the project management indicators, thereby ensuring the consistency of the indicator distribution characteristics of different project management indicators, thereby improving the accuracy of obtaining the service quality management indicator.

[0074] In one embodiment, before obtaining the indicator distribution characteristics of at least one project management indicator of the target mobile application platform, the method further includes:

[0075] Obtain data residuals of at least one project management basic data of the target mobile application platform; and repair each project management basic data according to the data residuals to obtain each project management standard data.

[0076] It should be noted that the project analysis management module of the service quality display system needs to perform standardized data repair after cleaning the project management data, that is, the project analysis management module can also identify the noise data in the project analysis management module and repair it. The calculation formula for measuring the data residual of different project management basic data is as follows:

[0077]

[0078] Among them, r is the data residual, z is the observed value, is the predicted value, W is the residual sensitivity matrix, the specific dimension can be m×m, H is the Jacobian matrix, the specific dimension can be m×m, I is the unit matrix, v is a constant, R is the error covariance matrix, and x is the basic data of project management. The measurement residuals of all data are calculated in sequence through the above method, and the measurement residuals greater than the preset residual threshold are extracted into the same set. The data in the set are sorted according to the size of the residual and processed one by one. Each time a data is processed, the state of the remaining data is re-estimated and the residual is recalculated until there is no data with a residual greater than the threshold.

[0079] As an example, the residual calculation formula is used to calculate the data residual of at least one basic data of a project of the target mobile application platform; the measurement residuals greater than the preset residual threshold are extracted into the same set, and the data in the set are sorted according to the residual size, processed one by one, and the state estimation is performed on the remaining data each time a data is processed, and the residual is recalculated until there is no data with a residual greater than the threshold, and each project management standard data is obtained; each project management standard data is converted into a corresponding project management indicator. Before obtaining the indicator distribution characteristics of at least one project management indicator of the target mobile application platform, it is necessary to obtain the project management indicator, that is, firstly, the data residual of at least one basic data of project management of the target mobile application platform is calculated by the preset residual calculation formula, and then the project management data is repaired based on the data residual to obtain the project management standard data, and finally the project management standard data is converted into the corresponding project management indicator, so as to obtain the project management indicator with the project management standard data that is more suitable for service quality evaluation, so as to improve the accuracy of constructing the project management indicator.

[0080] In one embodiment, a service quality evaluation is performed on each service quality basic indicator to obtain a service quality evaluation result, including:

[0081] Match the corresponding indicator weight to each basic indicator of service quality; standardize the basic indicator value of each basic indicator of service quality to obtain each standard indicator value; according to each indicator weight, integrate each standard indicator value to obtain the service quality evaluation result.

[0082] It should be noted that different basic service quality indicators have different importance for the service quality evaluation of the mobile application platform, and different indicator weights can be matched for different basic service quality indicators. In an implementable manner, the basic service quality indicators include subjective service quality indicators and objective service quality indicators. For example, in an implementable manner, assuming that the basic service quality indicators only include objective service quality indicators, the objective evaluation is performed by the system according to the set objective evaluation indicators such as the number of service calls and the number of service supporting applications. The method of automatically calculating each objective service quality indicator is as follows: 1) Define weights: First, define weights for the number of service calls (C) and the number of service supporting applications (A) according to business needs and importance, and obtain the first service quality objective indicator weight w_C (the weight of the number of service calls) and the first service quality objective indicator weight w_C (the weight of the number of service calls) Second, the weight of the objective indicator of service quality w_A (the weight of the number of service supporting applications), where the weight of the first objective indicator of service quality and the weight of the second objective indicator of service quality can be determined based on expert opinions, historical data or business needs. Usually, the sum of the indicator weights of each objective indicator of service quality is 1. For example, assuming that each basic objective indicator of service quality only includes the number of service calls and the number of service supporting applications, if the weight of the number of service calls is 0.7, then the weight of the number of service supporting applications is 0.3; standardize the basic objective indicators of service quality. The reason for standardization is that the absolute values ​​of different basic objective indicators of service quality vary greatly. Specifically, it can be achieved by dividing by their respective maximum values ​​or average values. For example, assuming that C_max is the maximum number of service calls and A_max is the maximum number of service supporting applications. Then the standardized number of service calls (C_norm) and the number of service supporting applications (A_norm) can be calculated as follows:

[0083] C_norm=C / C_max

[0084] A_norm=A / A_max

[0085] Wherein, C_norm is the first objective indicator of service quality, and A_norm is the second objective indicator of service quality; the standardized indicator is multiplied by the corresponding weight, and then the results are added to obtain the final objective score value, wherein the calculation formula of the objective score value is as follows:

[0086] Score=w_C*C_norm+w_A*A_norm

[0087] Among them, Score is the objective score value, C_norm is the first service quality objective indicator, A_norm is the second service quality objective indicator, w_C is the indicator weight of the first service quality objective indicator, and w_A is the indicator weight of the second service quality objective indicator.

[0088] As an example, the indicator weights of the basic subjective indicators of service quality and the basic objective indicators of service quality are determined respectively; the basic indicator values ​​of each basic indicator of service quality are standardized to obtain each standard indicator value; each indicator weight and each standard indicator value are weighted and fused to obtain a service quality evaluation result.

[0089] In an implementable manner, assuming that the first objective indicator of service quality is the number of service calls, and the second objective indicator of service quality is the number of service supporting applications, wherein the number of service calls is 50,000, and the number of service supporting applications is 10. At the same time, the maximum value of the number of service calls is C_max=100,000, and the maximum value of the number of service supporting applications is A_max=20. Using the above-mentioned weight definition method, it is calculated that C_norm=50,000 / 100,000=0.5, A_norm=10 / 20=0.4, Score=0.7*0.5+0.3*0.5=0.5, wherein the selection of weights should be based on actual business needs and needs to be reviewed and updated regularly; when standardizing indicators, the maximum value, average value or other appropriate benchmark value can be selected; if there are more relevant indicators, they can also be included in the score calculation, and the weights need to be adjusted accordingly; the objective score only provides a quantitative evaluation of the service, and should also be combined with other qualitative information (such as user feedback, performance data, etc.) to comprehensively evaluate the quality and value of the service.

[0090] In this embodiment, in the process of performing service quality evaluation on each service quality basic indicator, subjective experience is used to assign values ​​to different service quality objective indicators, and the indicator values ​​are standardized so that different service quality basic indicators are in the same horizontal dimension, that is, standard indicator values ​​of different service quality basic indicators in the same horizontal dimension are obtained, and finally the service quality evaluation result is obtained by integrating the weights of each indicator and the standard indicator value, thereby achieving the purpose of accurately evaluating the service quality evaluation result of the target mobile application platform, thereby laying the foundation for improving the display effect of the target mobile application platform.

[0091] In one embodiment, each basic service quality indicator is matched with a corresponding indicator weight, including:

[0092] Convert each basic service quality indicator into a dimensionless indicator value under the same benchmark; determine the indicator difference value between the dimensionless values ​​of each indicator, and determine the indicator weight of each basic service quality indicator based on the indicator difference value.

[0093] It should be noted that, assuming that the evaluation of the service quality of the target mobile application platform involves both objective service indicators and subjective service indicators, it is necessary to distinguish and determine the indicator weights of subjective service indicators and objective service indicators through a specific indicator weight determination method. Among them, the indicator weights of subjective service indicators can be determined by the mean square error method. By taking each basic service quality indicator as a random variable, the basic service quality indicator Y j The dimensionless attribute value under is the value of the random variable, and then the mean of different random variables (basic indicators of service quality) is solved:

[0094]

[0095] Among them, E(Y j ) is the mean value of each subjective indicator of service quality (indicator dimensionless value), m is the number of random variables, and n is the indicator quantity of the subjective indicator of service quality; then the mean square error (indicator difference value) of each subjective indicator of service quality is solved, and the solution formula of the mean square error is as follows:

[0096]

[0097] Among them, ο(Y j ) is the mean square error, Y j is the jth subjective indicator of service quality; finally, the indicator weight coefficient is obtained, where the calculation formula of the indicator weight coefficient is as follows:

[0098]

[0099] Among them, W j is the indicator weight coefficient.

[0100] As an example, each basic service quality indicator is converted into an indicator dimensionless value under the same benchmark; an indicator difference value between the dimensionless values ​​of each indicator is determined, and an indicator weight of each basic service quality indicator is determined according to the indicator difference value.

[0101] In this embodiment, in the process of performing service quality evaluation on each service quality basic indicator, different indicator weight assignment methods are used to match corresponding indicator weights for different types of service quality basic indicators, and then the indicator values ​​of each service quality basic indicator are standardized, so that different service quality basic indicators are in the same horizontal dimension, that is, standard indicator values ​​of different service quality basic indicators in the same horizontal dimension are obtained, and finally the service quality evaluation result is obtained by integrating the indicator weights and the standard indicator values, so as to achieve the purpose of accurately evaluating the service quality evaluation result of the target mobile application platform, thereby laying a foundation for improving the display effect of the target mobile application platform.

[0102] It is understandable that the above service quality display method can be understood as a visual evaluation method of service quality based on a mobile application platform. Figure 3 , Figure 3 The schematic diagram of the architecture of the service quality display system is shown in FIG. The service quality display system may include a data source connection module, a data extraction and conversion module, a business domain analysis management module, a rule management module, an evaluation module, a data display module, an evaluation report module and a project analysis management module. A service quality visualization evaluation method system is constructed based on a mobile application platform. The business domain analysis management module integrates data from different business systems to provide users with a centralized, business identity-based workspace perspective, thereby helping users to better understand, analyze and improve service quality. At the same time, the project analysis management module provides a service quality analysis data view from a project management perspective based on business scenarios, including the quality of services used in the project, and supports viewing the quality of each service; thereby, the data display module can score the service quality according to the defined evaluation rules, display the service quality with quantitative data, and prompt services to be optimized, so that data visualization can intuitively and flexibly present a large amount of data, helping enterprises to fully understand the operation situation, adjust strategies in time, and optimize management.

[0103] In one feasible manner, the charging pile server of the charging station to be managed responds to the charging request of any terminal, and then determines whether the charging station to be managed is in the peak charging period through the charging usage information or the current time point. If it is determined that the charging station to be managed is in the peak charging period, the target user terminal to which the usage prompt information needs to be sent is determined, and the usage prompt information is generated, wherein the usage prompt information can be "Leave the charging pile within 5 minutes after charging to 80%, and you can get merchant coupons in this service area, which can be used for consumption in this service area. Please confirm whether to claim this benefit" and send the usage prompt information to the target user terminal.

[0104] Since the service quality of the target mobile application platform is displayed visually, the purpose of visually displaying the quantitative evaluation results that truly reflect the service quality of the target mobile application platform can be achieved, rather than only being able to display the qualitative evaluation results that reflect the service quality of the target application platform. Therefore, the technical defect that the qualitative evaluation relies on the subjective judgment of the operator, resulting in the evaluation results being unable to truly reflect the service quality, making it easy for the final displayed evaluation results to be erroneous is overcome. Therefore, the display effect of the service quality of the mobile application platform is improved.

[0105] It should be understood that, although the steps in the flowcharts involved in the above embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps is not strictly limited in order, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above embodiments may include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0106] Based on the same inventive concept, the embodiment of the present application also provides a service quality display device for implementing the service quality display method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more service quality display device embodiments provided below can refer to the limitations of the service quality display method above, and will not be repeated here.

[0107] In an exemplary embodiment, Figure 4 As shown, a service quality display device is provided, including: an acquisition module 401, an evaluation module 402 and a display module 403, wherein:

[0108] An acquisition module 401 is used to acquire at least one basic service quality indicator of a target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data under different service quality evaluation perspectives;

[0109] An evaluation module 402 is used to perform a service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result;

[0110] The display module 403 is used to display the service quality of the target mobile application platform according to the service quality evaluation result.

[0111] In one embodiment, each of the basic service quality indicators includes at least one service quality business indicator; the acquisition module 401 is further used to:

[0112] At least one basic business indicator is generated according to the business data provided by different business systems of the target mobile application platform; and each basic business indicator is converted into each quality of service business indicator that meets the service quality analysis requirements.

[0113] In one embodiment, each of the basic service quality indicators includes at least one service quality management indicator; the acquisition module 401 is further used to:

[0114] Obtaining an indicator distribution characteristic of at least one project management indicator of the target mobile application platform; and filling each of the project management indicators with each of the service quality management indicators according to the indicator distribution characteristic.

[0115] In one embodiment, the service quality display device further includes a conversion module, and the conversion module is used to:

[0116] Obtaining data residuals of at least one project management basic data of the target mobile application platform; repairing each of the project management basic data according to the data residuals to obtain each of the project management standard data; and converting each of the project management standard data into a corresponding project management indicator.

[0117] In one embodiment, the evaluation module 402 is further configured to:

[0118] Matching corresponding indicator weights for each of the service quality basic indicators; and standardizing the basic indicator values ​​of each of the service quality basic indicators to obtain each standard indicator value.

[0119] In one embodiment, the evaluation module 402 is further configured to:

[0120] Each of the service quality basic indicators is converted into an indicator dimensionless value under the same benchmark; an indicator difference value between each of the indicator dimensionless values ​​is determined, and an indicator weight of each of the service quality basic indicators is determined according to the indicator difference value.

[0121] Each module in the above-mentioned service quality display device can be implemented in whole or in part by software, hardware and their combination. Each module can be embedded in or independent of the processor in the computer device in the form of hardware, or can be stored in the memory in the computer device in the form of software, so that the processor can call and execute the corresponding operations of each module above.

[0122] In an exemplary embodiment, a computer device is provided. The computer device may be a terminal, and its internal structure diagram may be as shown in FIG. Figure 5As shown. The computer device includes a processor, a memory, an input / output interface, a communication interface, a display unit and an input device. The processor, the memory and the input / output interface are connected via a system bus, and the communication interface, the display unit and the input device are connected to the system bus via the input / output interface. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The input / output interface of the computer device is used to exchange information between the processor and an external device. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be implemented through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, a service quality display method is implemented. Those skilled in the art can understand that Figure 5 The structure shown in the figure is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0123] In one embodiment, a computer device is further provided, including a memory and a processor, wherein a computer program is stored in the memory, and the processor implements the steps in the above-mentioned method embodiments when executing the computer program.

[0124] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps in the above-mentioned method embodiments are implemented.

[0125] In one embodiment, a computer program product is provided, including a computer program, which implements the steps in the above method embodiments when executed by a processor.

[0126] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in the present application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but are not limited to this.

[0127] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0128] The above-described embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present application. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. A method for displaying service quality, characterized in that: The method comprises: Acquire at least one basic service quality indicator of the target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data under different service quality evaluation perspectives; Performing service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result; The service quality of the target mobile application platform is displayed according to the service quality evaluation result.

2. The method according to claim 1, characterized in that Each of the basic service quality indicators includes at least one service quality business indicator; the step of obtaining at least one basic service quality indicator of the target mobile application platform includes: generating at least one basic business indicator according to business data provided by different business systems of the target mobile application platform; The basic business indicators are converted into service quality business indicators that meet the service quality analysis requirements.

3. The method according to claim 1, characterized in that Each of the service quality basic indicators includes at least one service quality management indicator; the step of obtaining at least one service quality basic indicator of the target mobile application platform includes: Acquire an indicator distribution characteristic of at least one project management indicator of the target mobile application platform; According to the indicator distribution characteristics, each of the project management indicators is filled into each of the service quality management indicators.

4. The method according to claim 3, characterized in that Before obtaining the indicator distribution characteristics of at least one project management indicator of the target mobile application platform, the method further includes: Acquire a data residual of at least one project management basic data of the target mobile application platform; According to the data residuals, the basic data of each project management is repaired to obtain the standard data of each project management; Convert each project management standard data into corresponding project management indicators.

5. The method according to claim 1, characterized in that The performing of service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result includes: Matching corresponding indicator weights to each of the basic service quality indicators; Standardizing the basic indicator values ​​of each of the basic service quality indicators to obtain each standard indicator value; According to the weights of the indicators, the standard indicator values ​​are integrated to obtain the service quality evaluation result.

6. The method according to claim 5, characterized in that The matching of the corresponding indicator weights for each of the basic indicators of service quality includes: Convert each of the basic service quality indicators into dimensionless values ​​of the indicator under the same benchmark; An indicator difference value between the dimensionless values ​​of each indicator is determined, and an indicator weight of each basic indicator of service quality is determined according to the indicator difference value.

7. A service quality display device, characterized in that: The device comprises: An acquisition module, used to acquire at least one basic service quality indicator of a target mobile application platform, wherein the basic service quality indicator is obtained by analyzing service quality data under different service quality evaluation perspectives; An evaluation module, used to perform service quality evaluation on each of the service quality basic indicators to obtain a service quality evaluation result; A display module is used to display the service quality of the target mobile application platform according to the service quality evaluation result.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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