Signing management method, device and system thereof, electronic equipment and storage medium
By conducting telecommunication verification during the courier signing process, ensuring that the courier contacts the recipient before signing for the receipt, the problem of false signing for the courier is solved and the satisfaction of the recipient is improved.
Patent Information
- Application Number
- CN202311002032.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2023-08-09
- Publication Date
- 2025-02-18
AI Technical Summary
During the courier signing process, some couriers made fraudulent fraud due to the time limit assessment of delivery and did not contact the recipient to directly sign for false signing, resulting in low recipient satisfaction.
By obtaining the receiving phone number of the target courier and performing telecommunication verification on the server side based on the pre-stored historical telecommunication records, we ensure that the courier contacts the recipient before signing for the receipt.
It effectively avoids the situation where the courier directly signs for the target express without contacting the recipient, and improves the recipient's satisfaction.
Smart Images
Figure CN119477153A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of logistics technology, and specifically to a receipt management method and its device, system, electronic device and storage medium. Background Art
[0002] With the continuous development and improvement of logistics technology and e-commerce, the user scale and transaction scale of the online shopping market have experienced explosive growth, which has led to a rapid increase in the number of express parcels transported by logistics. While this has brought unlimited opportunities to express delivery companies, it has also brought greater challenges to express delivery companies in terms of how to further improve user express delivery experience and retain users.
[0003] At present, the express delivery industry stipulates that express delivery companies should deliver the express to the agreed delivery address, the recipient or the recipient's designated agent, and inform the recipient or agent to inspect the express in person. If the express delivery is signed for without the recipient's consent, it will be regarded as a false signature.
[0004] However, in the actual express delivery signing process, some couriers commit fraud due to delivery time assessment reasons, and directly make false signing without contacting the recipient, resulting in low recipient satisfaction. Summary of the invention
[0005] In view of this, the embodiments of the present application provide a signing management method and its device, system, electronic device and storage medium to overcome or at least partially solve the above problems of the prior art.
[0006] In the first aspect, an embodiment of the present application provides a signature management method, which is applied to a client, and the signature management method includes: when it is determined that the target express is not a special item, obtaining the receiving phone number corresponding to the target express; sending the receiving phone number to the server, so that the server performs a phone verification on the target express according to the pre-stored historical phone verification records and the receiving phone number, obtains the corresponding phone verification result, and sends the phone verification result to the client, the phone verification result includes a phone verification success result and a phone verification failure result; when the phone verification success result returned by the server is received, the corresponding signature information is generated.
[0007] In the second aspect, an embodiment of the present application provides a signature management method, which is applied to a server, and the signature management method includes: when it is determined that the target express is not a special item, sending a phone acquisition instruction to the client, so that the client obtains the receiving phone number corresponding to the target express according to the phone acquisition instruction, and sends the receiving phone number to the server; according to the pre-stored historical phone connection records and the receiving phone number returned by the client, the target express is verified by phone, and the corresponding phone connection verification result is obtained, and the phone connection verification result includes a successful phone connection verification result and a failed phone connection verification result; when the target express is verified by phone and a successful phone connection verification result is obtained, the corresponding signature information is generated.
[0008] In the third aspect, the embodiment of the present application provides a receipt management device, which is applied to a client, and the receipt management device includes a phone acquisition module, a phone sending module, and a first generation module. The phone acquisition module is used to obtain the corresponding receiving phone number of the target express when it is determined that the target express is not a special item; the phone sending module is used to send the receiving phone number to the server, so that the server performs a telephone verification on the target express according to the pre-stored historical telephone connection records and the receiving phone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, and the telephone verification result includes a successful telephone verification result and a failed telephone verification result; the first generation module is used to generate the corresponding receipt information when receiving the successful telephone verification result returned by the server.
[0009] In the fourth aspect, the embodiment of the present application provides a receipt management device, which is applied to the server side. The receipt management device includes a telephone acquisition instruction sending module, a telephone connection verification module, and a second generation module. The telephone acquisition instruction sending module is used to send a telephone acquisition instruction to the client when it is determined that the target express is not a special item, so that the client obtains the corresponding receiving phone number of the target express according to the telephone acquisition instruction, and sends the receiving phone number to the server; the telephone connection verification module is used to perform telephone connection verification on the target express according to the pre-stored historical telephone connection records and the receiving phone number returned by the client, and obtain the corresponding telephone connection verification result, and the telephone connection verification result includes a successful telephone connection verification result and a failed telephone connection verification result; the second generation module is used to generate corresponding receipt information when the target express is subjected to telephone connection verification and obtains a successful telephone connection verification result.
[0010] In the fifth aspect, an embodiment of the present application provides a receipt management system, including a client and a server, the client is connected to the server; the client is used to execute the receipt management method provided in the first aspect above; the server is used to execute the receipt management method provided in the second aspect above.
[0011] In the sixth aspect, an embodiment of the present application provides an electronic device, comprising a memory; one or more processors coupled to the memory; and one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, and the one or more applications are configured to execute the signature management method provided in the first aspect or the second aspect above.
[0012] In the seventh aspect, an embodiment of the present application provides a computer-readable storage medium, in which program code is stored. The program code can be called by a processor to execute the receipt management method provided in the first aspect or the second aspect above.
[0013] In an eighth aspect, an embodiment of the present application provides a computer program product. When the computer program product runs on a computer device, the computer device executes the sign-off management method provided in the first aspect or the second aspect above.
[0014] The solution provided by the present application, when it is determined that the target express is not a special item, obtains the corresponding receiving phone number of the target express, and sends the receiving phone number to the server, so that the server performs telephone verification on the target express according to the pre-stored historical telephone records and the receiving phone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, the telephone verification result includes a successful telephone verification result and a failed telephone verification result, and when the successful telephone verification result returned by the server is received, the corresponding receipt information is generated, so that during the express receipt process, the target express is verified according to the receiving phone number, and when the telephone verification of the target express is successful, the receipt of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction. BRIEF DESCRIPTION OF THE DRAWINGS
[0015] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the embodiments or exemplary technical descriptions will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0016] Figure 1 A schematic diagram of a scenario of a receipt management system provided in an embodiment of the present application is shown.
[0017] Figure 2 A flow chart of a receipt management method provided in an embodiment of the present application is shown.
[0018] Figure 3 Another flowchart of the receipt management method provided in an embodiment of the present application is shown.
[0019] Figure 4 A structural block diagram of a receipt management device provided in an embodiment of the present application is shown.
[0020] Figure 5 Another structural block diagram of the receipt management device provided in an embodiment of the present application is shown.
[0021] Figure 6 A functional block diagram of an electronic device provided in an embodiment of the present application is shown.
[0022] Figure 7A computer-readable storage medium provided in an embodiment of the present application for storing or carrying program code for implementing the receipt management method provided in an embodiment of the present application is shown.
[0023] Figure 8 A computer program product provided in an embodiment of the present application and used for storing or carrying program codes for implementing the sign-off management method provided in an embodiment of the present application is shown. DETAILED DESCRIPTION
[0024] In order to make the purpose, features, and advantages of the present application more obvious and easy to understand, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the embodiments described below are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.
[0025] It should be understood that when used in this specification and the appended claims, the term "comprising" indicates the presence of described features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof.
[0026] It should also be understood that the terms used in this application specification are only for the purpose of describing specific embodiments and are not intended to limit the application. As used in this application specification and the appended claims, the singular forms "a", "an" and "the" are intended to include plural forms unless the context clearly indicates other working conditions.
[0027] It should be further understood that the term “and / or” used in the specification and appended claims refers to any combination and all possible combinations of one or more of the associated listed items, and includes these combinations.
[0028] In addition, in the description of the present application, the terms "first", "second", "third", etc. are only used to distinguish the description and cannot be understood as indicating or implying relative importance.
[0029] With the continuous development and improvement of logistics technology and e-commerce, the user scale and transaction scale of the online shopping market have experienced explosive growth, which has led to a rapid increase in the number of express parcels transported by logistics. While this has brought unlimited opportunities to express delivery companies, it has also brought greater challenges to express delivery companies in terms of how to further improve user express delivery experience and retain users.
[0030] At present, the express delivery industry stipulates that express delivery companies should deliver the express to the agreed delivery address, the recipient or the recipient's designated agent, and inform the recipient or agent to inspect the express in person. If the express delivery is signed for without the recipient's consent, it will be regarded as a false signature.
[0031] However, in the actual express delivery signing process, some couriers commit fraud due to delivery time assessment reasons, and directly make false signing without contacting the recipient, resulting in low recipient satisfaction.
[0032] In response to the above problems, the embodiment of the present application provides a signing management method and its device, system, electronic device and storage medium. When it is determined that the target express is not a special item, the receiving phone number corresponding to the target express is obtained, and the receiving phone number is sent to the server, so that the server performs a phone verification on the target express according to the pre-stored historical phone records and the receiving phone number, obtains the corresponding phone verification result, and sends the phone verification result to the client, the phone verification result includes a phone verification success result and a phone verification failure result, and when the phone verification success result returned by the server is received, the corresponding signing information is generated, so that during the express signing process, the target express is verified according to the receiving phone number, and when the phone verification of the target express is successful, the signing of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0033] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.
[0034] See also Figure 1 , which shows a schematic diagram of an application scenario of the receipt management system provided in an embodiment of the present application, which may include a client 100 and a server 200. The client 100 is connected to the server 200 via a network and exchanges data with the server 200 via the network.
[0035] Among them, the client 100 can be any one of a mobile client (for example, a mobile phone client, a personal digital assistant (PDA) client, a tablet computer (Tablet Personal Computer, Tablet PC) client, a laptop computer client, a smart watch client, a smart bracelet client or a wearable client, etc.) or a fixed client (for example, a desktop computer client, a smart panel client, etc.). The type of the client 100 is not limited here and can be set according to actual needs.
[0036] The server 200 can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers. It can also be any cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDN), big data or artificial intelligence platforms, etc. The type of the server 200 is not limited here and can be set according to actual needs.
[0037] The network can be any one of a ZigBee network, a Bluetooth (BT) network, a Wireless Fidelity (Wi-Fi) network, a Thread network, a Long Range Radio (LoRa) network, a Low-Power Wide-Area Network (LPWAN), an infrared network, a Narrow Band Internet of Things (NB-IoT), a Controller Area Network (CAN), a Digital Living Network Alliance (DLNA) network, a Wide Area Network (WAN), a Local Area Network (LAN), a Metropolitan Area Network (MAN) or a Wireless Personal Area Network (WPAN), etc. The type of network is not limited here and can be set according to actual needs.
[0038] See also Figure 2 , which shows a flow chart of a receipt management method provided by an embodiment of the present application. In a specific embodiment, the receipt management method can be applied to Figure 1 The client 100 in the sign-in management system shown in FIG. 1 is taken as an example below. Figure 2 The process shown is described in detail, and the signing management method may include the following steps S110 to S130.
[0039] Step 110: When it is determined that the target express is not a special item, the receiving phone number corresponding to the target express is obtained.
[0040] In an embodiment of the present application, when the courier needs to sign for the target express, he can send the signature instruction corresponding to the target express to the client. The client receives and responds to the signature instruction, determines whether the target express is a special item, and when it is determined that the target express is not a special item, obtains the corresponding receiving phone number of the target express.
[0041] Specifically, when the courier needs to sign for the target express, he can send the signature instruction corresponding to the target express to the client. The client receives and responds to the signature instruction and generates special item confirmation information corresponding to the target express. The special item confirmation information can be used to remind the courier to confirm whether the target express is a special item and input the corresponding confirmation result to the client.
[0042] The confirmation result may include a first confirmation result for characterizing that the confirmed target express is a special item, and a second confirmation result for characterizing that the confirmed target express is a non-special item.
[0043] When the client receives the second confirmation result input by the courier, it determines that the target express is not a special item, and obtains the corresponding receiving phone number of the target express.
[0044] Among them, the courier can determine whether the corresponding target express is a special item based on whether the corresponding receiving phone number of the target express can successfully connect to the corresponding recipient. When the receiving phone number can successfully connect to the corresponding recipient, the corresponding target express is determined to be a non-special item; when the receiving phone number cannot successfully connect to the corresponding recipient, for example, the receiving phone number is dialed multiple times and not answered, or the receiving phone number is an incorrect phone number, etc., the corresponding target express is determined to be a special item.
[0045] In some embodiments, when the client receives the second confirmation result input by the courier, it is determined that the target express is not a special item, and a corresponding first input receiving phone number reminder message can be generated. The first input receiving phone number reminder message can be used to remind the courier to enter the receiving phone number corresponding to the target express to the client. When the courier enters the receiving phone number corresponding to the target express to the client, the client receives the receiving phone number corresponding to the target express entered by the courier.
[0046] In some implementations, the receipt management system may further include a camera, which is connected to the client via network communication and exchanges data with the client via the network.
[0047] When the client receives the second confirmation result input by the courier, it is determined that the target express is not a special item, and the first image acquisition instruction can be sent to the camera through the network. The camera receives and responds to the first image acquisition instruction, performs image acquisition on the target express, obtains the first target express image, and sends the first target express image to the client through the network. The client receives and responds to the first target express image, performs image recognition on the first target express image, and obtains the receiving phone number corresponding to the target express.
[0048] Among them, the camera can be any one of a white light camera, an infrared camera, a laser camera, etc. The type of camera is not limited here and can be set according to actual needs.
[0049] In some embodiments, the client may be provided with an input panel. When the courier needs to sign for the target express, the signature instruction may be input on the client's input panel, for example, by handwriting the signature instruction or by keystroke, etc. The client receives the signature instruction through the input panel.
[0050] In some embodiments, the client may be provided with a voice recognition module. When the courier needs to sign for the target express, a voice message carrying the signature instruction may be sent within the voice collection range of the voice recognition module. The client collects the voice information through the voice recognition module, performs voice recognition on the voice information, and obtains the signature instruction.
[0051] Step 120: Send the receiving phone number to the server, so that the server performs a phone verification on the target courier according to the pre-stored historical phone records and the receiving phone number, obtains the corresponding phone verification result, and sends the phone verification result to the client.
[0052] In an embodiment of the present application, the client can send a receiving phone number to the server via the network, the server receives and responds to the receiving phone number, performs a phone verification on the target courier based on the pre-stored historical phone records and the receiving phone number, obtains the corresponding phone verification result, and sends the phone verification result to the client via the network, and the client receives the phone verification result returned by the server.
[0053] Among them, the telephone verification result can include a successful telephone verification result and a failed telephone verification result. The successful telephone verification result can be used to indicate that the courier has contacted the recipient by phone, and the failed telephone verification result can be used to indicate that the courier has not contacted the recipient by phone.
[0054] The server can determine whether the historical telephone connection record contains the receiving phone number corresponding to the target courier, obtain the corresponding determination result, and obtain the corresponding telephone connection verification result based on the determination result.
[0055] The determination result may include a first determination result used to characterize that the historical call record contains a receiving phone number corresponding to the target courier, and a second determination result used to characterize that the historical call record does not contain a receiving phone number corresponding to the target courier.
[0056] When the server determines that the historical call record contains the receiving phone number corresponding to the target courier, it obtains the corresponding first determination result and the corresponding call verification success result; when the server determines that the historical call record does not contain the receiving phone number corresponding to the target courier, it obtains the corresponding second determination result and the corresponding call verification failure result.
[0057] The courier's historical call records are pre-stored in the kafka database or elasticsearch database, and the server can obtain the historical call records from the kafka database or elasticsearch database.
[0058] As an example, the receipt management system may also include a Kafka database, which is connected to the server through a network and exchanges data with the server through the network. The Kafka database is used to store the courier's historical telephone records.
[0059] The server can send a first data acquisition instruction to the Kafka database through the network. The Kafka database receives and responds to the first data acquisition instruction, sends the courier's historical call records to the server through the network, and the server receives the historical call records returned by the Kafka database.
[0060] As an example, the receipt management system may also include an elasticsearch database, which is connected to the server via a network and exchanges data with the server via the network. The elasticsearch database is used to store the courier's historical telephone records.
[0061] The server can send a second data acquisition instruction to the elasticsearch database via the network. The elasticsearch database receives and responds to the second data acquisition instruction, sends the courier's historical call records to the server via the network, and the server receives the historical call records returned by the elasticsearch database.
[0062] Step 130: When the successful result of the telephone connection verification is received from the service end, the corresponding receipt information is generated.
[0063] In an embodiment of the present application, when the client receives the result of the successful telephone verification returned by the server, it means that the courier has contacted the recipient by phone and can generate corresponding receipt information, thereby realizing that during the courier receipt process, the target courier is verified by telephone according to the recipient's phone number, and when the telephone verification of the target courier is successful, the receipt of the target courier is completed, avoiding the courier directly signing for the target courier without contacting the recipient, thereby improving the recipient's satisfaction.
[0064] In some embodiments, when the client receives a successful telephone connection verification result returned by the server, the current location of the target courier can be obtained, and the current location is sent to the server via the network. The server receives and responds to the current location, performs a distance verification on the target courier according to the current location, obtains a corresponding distance verification result, and sends the distance verification result to the client via the network. The client receives the distance verification result returned by the server, and when the distance verification success result is received, it indicates that the courier has called the recipient and the signing location is within the preset delivery range, and generates corresponding signing information, which realizes that during the courier signing process, the target courier is verified by telephone according to the receiving phone number, and the distance verification is performed on the target courier according to the current location, and the target courier is signed for when the telephone connection verification and the distance verification are successful, which further reduces the false signing rate of the courier and further improves the recipient's satisfaction.
[0065] Among them, the distance verification result may include a distance verification success result and a distance verification failure result. The distance verification success result can be used to indicate that the courier's current location is within the preset delivery range, and the distance verification failure result can be used to indicate that the courier's current location is not within the preset delivery range.
[0066] The preset delivery range can be an address range set in advance by the courier receipt controller based on the receiving address, or it can be an address range automatically generated by the server based on the receiving address. For example, the server can set the 1000-meter (m) range of the geographical entity (Area of Interest, AOI) where the receiving address is located as the preset delivery range based on the receiving address. This is not limited here.
[0067] The server can obtain the corresponding distance verification result according to whether the current location is within the preset delivery range. If the current location is within the preset delivery range, the server obtains the corresponding distance verification success result; if the current location is not within the preset delivery range, the server obtains the corresponding distance verification failure result.
[0068] In some embodiments, when the client receives a successful telephone verification result returned by the server, the current location of the target courier can be obtained, and the current location is sent to the server via the network. The server receives and responds to the current location, performs a distance verification on the target courier according to the current location, obtains a corresponding distance verification result, and sends the distance verification result to the client via the network. The client receives the distance verification result returned by the server, and when receiving a distance verification failure result returned by the server, generates a corresponding location update reminder message, obtains the updated location of the target courier, updates the current location to the updated location, and executes the step of sending the current location to the server via the network and subsequent steps, thereby realizing that when the telephone verification is successful and the distance verification fails, the courier is reminded to update the current location of the target courier to the preset delivery range, thereby further reducing the false signature rate of the courier.
[0069] Among them, the location update reminder information can be used to remind the corresponding courier to update the current location to within the preset delivery range.
[0070] In some embodiments, when the client receives a telephone verification failure result returned by the server, it indicates that the courier has not called the recipient, and a corresponding telephone verification reminder message can be generated. The telephone verification reminder message can be used to remind the courier to call the corresponding recipient according to the receiving phone number, and record the receiving phone record corresponding to the receiving phone number, and send the receiving phone record to the server via the network. The server receives and responds to the receiving phone record, updates the receiving phone record to the historical telephone verification record, and the client executes the step of sending the receiving phone number to the server and subsequent steps, thereby realizing that when the telephone verification fails, the courier is reminded to call the corresponding recipient according to the receiving phone number until the telephone verification is successful, and the target express is signed for, further reducing the false signature rate of the express.
[0071] The solution provided in this embodiment, when it is determined that the target express is not a special item, obtains the receiving phone number corresponding to the target express, and sends the receiving phone number to the server, so that the server performs telephone verification on the target express according to the pre-stored historical telephone records and the receiving phone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, the telephone verification result includes a successful telephone verification result and a failed telephone verification result, and when the successful telephone verification result returned by the server is received, the corresponding receipt information is generated, so that during the express receipt process, the target express is verified according to the receiving phone number, and when the telephone verification of the target express is successful, the receipt of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0072] See also Figure 3, which shows a flowchart of a receipt management method provided by another embodiment of the present application. In a specific embodiment, the receipt management method can be applied to Figure 1 The server 200 in the sign-in management system shown in FIG. 200 is taken as an example below. Figure 3 The process shown is described in detail, and the signing management method may include the following steps S210 to S230.
[0073] Step S210: When it is determined that the target express is not a special item, a phone acquisition instruction is sent to the client, so that the client obtains the receiving phone number corresponding to the target express according to the phone acquisition instruction, and sends the receiving phone number to the server.
[0074] In this embodiment, when the courier needs to sign for the target express, the signing instruction corresponding to the target express can be sent to the server. The server receives and responds to the signing instruction, determines whether the target express is a special item, and when it is determined that the target express is not a special item, it can send a telephone acquisition instruction to the client through the network. The client receives and responds to the telephone acquisition instruction, obtains the receiving telephone number corresponding to the target express, and sends the receiving telephone number to the server through the network. The server receives the receiving telephone number returned by the client.
[0075] Specifically, when the courier needs to sign for the target express, he can send the signature instruction corresponding to the target express to the server. The server receives and responds to the signature instruction and generates special item confirmation information corresponding to the target express. The special item confirmation information can be used to remind the courier to confirm whether the target express is a special item and input the corresponding confirmation result to the server.
[0076] The confirmation result may include a third confirmation result for characterizing that the target express is a special item, and a fourth confirmation result for characterizing that the target express is a non-special item.
[0077] When the server receives the fourth confirmation result input by the courier, it determines that the target express is not a special item, and obtains the receiving phone number corresponding to the target express.
[0078] Among them, the courier can determine whether the corresponding target express is a special item based on whether the corresponding receiving phone number of the target express can successfully connect to the corresponding recipient. When the receiving phone number can successfully connect to the corresponding recipient, the corresponding target express is determined to be a non-special item; when the receiving phone number cannot successfully connect to the corresponding recipient, for example, the receiving phone number is dialed multiple times and not answered, or the receiving phone number is an incorrect phone number, etc., the corresponding target express is determined to be a special item.
[0079] In some embodiments, when the server receives the fourth confirmation result input by the courier, it determines that the target express is not a special item, and can generate a corresponding second input receiving phone number reminder information. The second input receiving phone number reminder information can be used to remind the courier to enter the receiving phone number corresponding to the target express to the server. When the courier enters the receiving phone number corresponding to the target express to the server, the server receives the receiving phone number corresponding to the target express entered by the courier.
[0080] In some implementations, the receipt management system may further include a camera, which is connected to the server via network communication and exchanges data with the server via the network.
[0081] When the server receives the fourth confirmation result input by the courier, it determines that the target express is not a special item, and can send a second image acquisition instruction to the camera through the network. The camera receives and responds to the second image acquisition instruction, performs image acquisition on the target express, and obtains a second target express image. The second target express image is sent to the client through the network. The client receives and responds to the second target express image, performs image recognition on the second target express image, and obtains the receiving phone number corresponding to the target express.
[0082] Among them, the camera can be any one of a white light camera, an infrared camera, a laser camera, etc. The type of camera is not limited here and can be set according to actual needs.
[0083] In some embodiments, the server may be provided with an input panel. When the courier needs to sign for the target express, the signature instruction may be input on the input panel of the server, for example, by handwriting the signature instruction or by keystroke, etc. The server receives the signature instruction through the input panel.
[0084] In some embodiments, the server may be provided with a voice recognition module. When the courier needs to sign for the target express, a voice message carrying the signature instruction may be sent within the voice collection range of the voice recognition module. The server collects the voice information through the voice recognition module, performs voice recognition on the voice information, and obtains the signature instruction.
[0085] Step S220: Perform telephone verification on the target courier according to the pre-stored historical telephone verification records and the recipient phone number returned by the client to obtain the corresponding telephone verification result.
[0086] In this embodiment, the server can receive the receiving phone number returned by the client, and perform a phone verification on the target courier according to the pre-stored historical phone records and the receiving phone number to obtain a corresponding phone verification result.
[0087] Among them, the telephone verification result can include a successful telephone verification result and a failed telephone verification result. The successful telephone verification result can be used to indicate that the courier has contacted the recipient by phone, and the failed telephone verification result can be used to indicate that the courier has not contacted the recipient by phone.
[0088] The process of the server performing telephone verification on the target courier based on the historical telephone connection records can refer to the content of the response step in the aforementioned embodiment, which will not be repeated here.
[0089] Step S230: When the target express is verified by telephone and a successful verification result is obtained, the corresponding receipt information is generated.
[0090] In this embodiment, when the server performs telephone verification on the target express and obtains a successful result, it means that the courier has contacted the recipient by phone and can generate corresponding receipt information. During the express receipt process, the target express is verified by telephone according to the recipient's phone number, and when the telephone verification of the target express is successful, the receipt of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0091] In some embodiments, when the server performs an electronic verification on the target express and obtains a successful electronic verification result, it can send a location acquisition instruction to the client through the network. The client receives and responds to the location acquisition instruction, determines the current location of the target express, and sends the current location to the server through the network. The server receives the current location returned by the client, and performs a distance verification on the target express based on the current location to obtain a corresponding distance verification result. When the distance verification on the target express is performed and a successful distance verification result is obtained, it indicates that the courier has contacted the recipient by phone and the signing location is within the preset delivery range, and generates corresponding signing information. This realizes that during the express signing process, the target express is verified by phone according to the receiving phone number, and the distance verification is performed on the target express according to the current location. When the electronic verification and the distance verification are successful, the target express is signed for, which further reduces the false signing rate of the express and further improves the recipient's satisfaction.
[0092] Among them, the distance verification result may include a distance verification success result and a distance verification failure result. The distance verification success result can be used to indicate that the courier's current location is within the preset delivery range, and the distance verification failure result can be used to indicate that the courier's current location is not within the preset delivery range.
[0093] The solution provided in this embodiment, when it is determined that the target express is not a special item, sends a telephone acquisition instruction to the client, so that the client obtains the receiving telephone number corresponding to the target express according to the telephone acquisition instruction, and sends the receiving telephone number to the server, and performs telephone verification on the target express according to the pre-stored historical telephone connection records and the receiving telephone number returned by the client to obtain the corresponding telephone connection verification result, and when the telephone connection verification of the target express is successful, the corresponding receipt information is generated, so that during the express delivery receipt process, the target express is verified according to the receiving telephone number, and when the telephone connection verification of the target express is successful, the receipt of the target express is completed, which avoids the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0094] See also Figure 4 , which shows a receipt management device 300 provided by an embodiment of the present application. The receipt management device 300 can be applied to Figure 1 The client 100 in the sign-in management system shown in FIG. 1 is taken as an example below. Figure 4 The receipt management device 300 shown is described in detail. The receipt management device 300 may include a phone acquisition module 310 , a phone sending module 320 and a first generation module 330 .
[0095] The telephone acquisition module 310 can be used to obtain the corresponding receiving telephone number of the target express when it is determined that the target express is not a special item; the telephone sending module 320 can be used to send the receiving telephone number to the server, so that the server can perform telephone verification on the target express according to the pre-stored historical telephone records and the receiving telephone number, obtain the corresponding telephone verification result, and send the telephone verification result to the client. The telephone verification result can include a successful telephone verification result and a failed telephone verification result; the first generation module 330 can be used to generate corresponding receipt information when receiving the successful telephone verification result returned by the server.
[0096] In some implementations, the receipt management device 300 may further include a first acquisition module and a location sending module.
[0097] The first acquisition module can be used to obtain the current location of the target express before the first generation module 330 generates the corresponding receipt information; the location sending module can be used to send the current location to the server, so that the server performs a distance check on the target express according to the current location, obtains the corresponding distance check result, and sends the distance check result to the client. The distance check result may include a distance check success result and a distance check failure result.
[0098] In some implementations, the first generating module 330 may include a first generating unit.
[0099] The first generating unit may be configured to generate corresponding receipt information when receiving a distance verification success result returned by the server.
[0100] In some implementations, the receipt management device 300 may further include a location update reminder generation module, a second acquisition module, and a first execution module.
[0101] The location update reminder generation module can be used to generate corresponding location update reminder information when receiving the distance verification failure result returned by the server. The location update reminder information can be used to remind the courier to update the current location to the preset delivery range; the second acquisition module can be used to obtain the updated location of the target courier and update the current location to the updated location; the first execution module can be used to execute the step of sending the current location to the server.
[0102] In some implementations, the receipt management device 300 may further include a telephone reminder generation module, a record sending module, and a second execution module.
[0103] The telephone connection reminder generation module can be used to generate corresponding telephone connection reminder information when receiving the telephone connection verification failure result returned by the server. The telephone connection reminder information can be used to remind the courier to call the corresponding recipient according to the receiving phone number; the record sending module can be used to send the receiving phone number record corresponding to the receiving phone number to the server, so that the server updates the receiving phone number to the historical telephone connection record; the second execution module can be used to execute the step of sending the receiving phone number to the server.
[0104] In some implementations, the phone acquisition module 310 may include a second generating unit and a determining unit.
[0105] The second generation unit can be used to generate special item confirmation information corresponding to the target express, and the special item confirmation information can be used to remind the courier to confirm whether the target express is a special item and input the corresponding confirmation result. The confirmation result may include a first confirmation result used to characterize the confirmation that the target express is a special item, and a second confirmation result used to characterize the confirmation that the target express is a non-special item; the determination unit can be used to determine that the target express is a non-special item when receiving the second confirmation result input by the courier, and obtain the corresponding receiving phone number of the target express.
[0106] The solution provided in this embodiment, when it is determined that the target express is not a special item, obtains the receiving phone number corresponding to the target express, and sends the receiving phone number to the server, so that the server performs telephone verification on the target express according to the pre-stored historical telephone records and the receiving phone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, the telephone verification result includes a successful telephone verification result and a failed telephone verification result, and when the successful telephone verification result returned by the server is received, the corresponding receipt information is generated, so that during the express receipt process, the target express is verified according to the receiving phone number, and when the telephone verification of the target express is successful, the receipt of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0107] See also Figure 5 , which shows a receipt management device 400 provided in another embodiment of the present application. The receipt management device 400 can be applied to Figure 1 The server 200 in the sign-in management system shown in FIG. 200 is taken as an example below. Figure 5 The receipt management device 400 shown is described in detail. The receipt management device 400 may include a telephone acquisition instruction sending module 410, a telephone connection verification module 420 and a second generation module 430.
[0108] The telephone acquisition instruction sending module 410 can be used to send a telephone acquisition instruction to the client when it is determined that the target express is not a special item, so that the client obtains the receiving phone number corresponding to the target express according to the telephone acquisition instruction, and sends the receiving phone number to the server; the telephone connection verification module 420 can be used to perform telephone connection verification on the target express according to the pre-stored historical telephone connection records and the receiving phone number returned by the client, and obtain the corresponding telephone connection verification result. The telephone connection verification result may include a successful telephone connection verification result and a failed telephone connection verification result; the second generation module 430 can be used to generate corresponding receipt information when the target express is subjected to telephone connection verification and a successful telephone connection verification result is obtained.
[0109] In some implementations, the receipt management device 400 may further include a location acquisition instruction sending module, a location receiving module, and a distance verification module.
[0110] The location acquisition instruction sending module can be used to send a location acquisition instruction to the client before the second generation module 430 generates the corresponding receipt information, so that the client determines the current location of the target express according to the location acquisition instruction and sends the current location to the server; the location receiving module can be used to receive the current location returned by the client; the distance verification module can be used to perform a distance verification on the target express according to the current location to obtain a corresponding distance verification result, and the distance verification result may include a distance verification success result and a distance verification failure result.
[0111] In some implementations, the second generating module 430 may include a third generating unit.
[0112] The third generating unit can be used to generate corresponding receipt information when a distance verification is performed on the target express and a distance verification success result is obtained.
[0113] The solution provided in this embodiment, when it is determined that the target express is not a special item, sends a telephone acquisition instruction to the client, so that the client obtains the receiving telephone number corresponding to the target express according to the telephone acquisition instruction, and sends the receiving telephone number to the server, and performs telephone verification on the target express according to the pre-stored historical telephone connection records and the receiving telephone number returned by the client to obtain the corresponding telephone connection verification result, and when the telephone connection verification of the target express is successful, the corresponding receipt information is generated, so that during the express delivery receipt process, the target express is verified according to the receiving telephone number, and when the telephone connection verification of the target express is successful, the receipt of the target express is completed, which avoids the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0114] It should be noted that each embodiment in this specification is described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same and similar parts between the embodiments can be referred to each other. For the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment. Any processing method described in the method embodiment can be implemented by the corresponding processing module in the device embodiment, and will not be repeated one by one in the device embodiment.
[0115] In addition, each functional module in each embodiment of the present application can be integrated into a processing module, or each module can exist physically separately, or two or more modules can be integrated into one module. The above integrated modules can be implemented in the form of hardware or software functional modules.
[0116] See also Figure 6 , which shows a functional block diagram of an electronic device 500 provided by an embodiment of the present application, and the electronic device 500 may include one or more of the following components: a memory 510, a processor 520, and one or more applications, wherein the one or more applications may be stored in the memory 510 and configured to be executed by the one or more processors 520, and the one or more applications are configured to execute the method described in the aforementioned method embodiment.
[0117] The memory 510 may include a random access memory (RAM) or a read-only memory (ROM). The memory 510 may be used to store instructions, programs, codes, code sets or instruction sets. The memory 510 may include a program storage area and a data storage area, wherein the program storage area may store instructions for implementing an operating system, instructions for implementing at least one function (such as determining that a target express is not a special item, obtaining a receiving phone number, sending a receiving phone number, telephone verification, obtaining a telephone verification result, sending a telephone verification result, receiving a successful telephone verification result, returning a successful telephone verification result, generating receipt information, obtaining a current location, sending a current location, distance verification, obtaining a distance verification result, sending a distance verification result, returning a successful distance verification result, receiving a successful distance verification result, returning a failed distance verification result, receiving a failed distance verification result, generating a location update reminder message, updating the current location, generating a telephone reminder message, reminding the courier, contacting the recipient, sending a receiving phone record, updating a historical telephone record, executing the step of sending a receiving phone to a server, generating special item confirmation information, confirming whether the target express is a special item, entering a confirmation result, entering a second confirmation result, receiving a second confirmation result, sending a phone acquisition instruction, returning a receiving phone number, sending a location acquisition instruction, determining the current location, returning the current location, and receiving the current location, etc.), instructions for implementing the following various method embodiments, etc. The storage data area can also store data created by the electronic device 500 during use (such as client, target courier, non-special items, receiving phone number, historical telephone connection records, server, telephone connection verification results, successful telephone connection verification results, failed telephone connection verification results, receipt information, current location, distance verification results, successful distance verification results, failed distance verification results, location update reminder information, courier, preset delivery range, updated location, telephone connection reminder information, recipient, receiving phone number records, special item confirmation information, special item, confirmation result, first confirmation result, second confirmation result, telephone acquisition instructions and location acquisition instructions), etc.
[0118] The processor 520 may include one or more processing cores. The processor 520 uses various interfaces and lines to connect various parts of the entire electronic device 500, and executes various functions and processes data of the electronic device 500 by running or executing instructions, programs, code sets or instruction sets stored in the memory 510, and calling data stored in the memory 510. Optionally, the processor 520 can be implemented in at least one hardware form of digital signal processing (DSP), field-programmable gate array (FPGA), and programmable logic array (PLA). The processor 520 can integrate one or a combination of a central processing unit (CPU), a graphics processing unit (GPU), and a modem. Among them, the CPU mainly processes the operating system, user interface, and application programs; the GPU is responsible for rendering and drawing display content; and the modem is used to process wireless communications. It can be understood that the above-mentioned modem may not be integrated into the processor 520, but may be implemented separately through a communication chip.
[0119] Please refer to Figure 7 , which shows a structural block diagram of a computer-readable storage medium provided in an embodiment of the present application. The computer-readable storage medium 600 stores a program code 610, which can be called by a processor to execute the method described in the above method embodiment.
[0120] The computer readable storage medium 600 can be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read-only memory), an EPROM, a hard disk, or a ROM. Optionally, the computer readable storage medium 600 includes a non-transitory computer-readable storage medium. The computer readable storage medium 600 has storage space for program code 610 that performs any method steps in the above method. These program codes can be read from or written to one or more computer program products. The program code 610 can be compressed, for example, in an appropriate form.
[0121] Please refer to Figure 8, which shows a structural block diagram of a computer program product 700 provided in an embodiment of the present application. The computer program product 700 includes a computer program / instruction 710, and the computer program / instruction 710 is stored in a computer-readable storage medium of a computer device. When the computer program product 700 is run on a computer device, a processor of the computer device reads the computer program / instruction 710 from the computer-readable storage medium, and the processor executes the computer program / instruction 710, so that the computer device executes the method described in the above method embodiment.
[0122] The solution provided in this embodiment, when it is determined that the target express is not a special item, obtains the receiving phone number corresponding to the target express, and sends the receiving phone number to the server, so that the server performs telephone verification on the target express according to the pre-stored historical telephone records and the receiving phone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, the telephone verification result includes a successful telephone verification result and a failed telephone verification result, and when the successful telephone verification result returned by the server is received, the corresponding receipt information is generated, so that during the express receipt process, the target express is verified according to the receiving phone number, and when the telephone verification of the target express is successful, the receipt of the target express is completed, avoiding the courier directly signing for the target express without contacting the recipient, thereby improving the recipient's satisfaction.
[0123] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present application.
Claims
1. A receipt management method, characterized in that: Applied to the client, the receipt management method includes: When it is determined that the target express is not a special item, the receiving phone number corresponding to the target express is obtained; Send the receiving phone number to the server, so that the server performs a phone verification on the target courier according to the pre-stored historical phone records and the receiving phone number, obtains a corresponding phone verification result, and sends the phone verification result to the client, wherein the phone verification result includes a phone verification success result and a phone verification failure result; When the telephone verification success result returned by the service end is received, corresponding receipt information is generated.
2. The method for sign-off management according to claim 1, characterized in that: Before generating the corresponding receipt information, the receipt management method further includes: Get the current location of the target courier; Sending the current location to the server, so that the server performs a distance check on the target express according to the current location, obtains a corresponding distance check result, and sends the distance check result to the client, wherein the distance check result includes a distance check success result and a distance check failure result; The generating corresponding receipt information includes: When the distance verification success result returned by the service end is received, corresponding receipt information is generated.
3. The method for sign-off management according to claim 2, characterized in that: Also includes: When receiving the distance verification failure result returned by the server, generating corresponding location update reminder information, the location update reminder information is used to remind the courier to update the current location to the preset delivery range; Obtaining the updated location of the target courier, and updating the current location to the updated location; Execute the step of sending the current location to the server.
4. The method for sign-off management according to claim 1, characterized in that: Also includes: When receiving the telephone verification failure result returned by the server, generating corresponding telephone reminder information, the telephone reminder information is used to remind the courier to call the corresponding recipient according to the receiving phone number; Sending the receiving phone record corresponding to the receiving phone to the server, so that the server updates the receiving phone record to the historical call record; Execute the step of sending the receiving phone number to the service end.
5. The method for sign-off management according to any one of claims 1 to 4, characterized in that: When it is determined that the target express is not a special item, obtaining the receiving phone number corresponding to the target express includes: Generate special item confirmation information corresponding to the target express, the special item confirmation information is used to remind the courier to confirm whether the target express is a special item, and input the corresponding confirmation result, the confirmation result includes a first confirmation result for indicating that the target express is a special item, and a second confirmation result for indicating that the target express is not a special item; When the second confirmation result input by the courier is received, the target express is determined to be a non-special item, and the receiving phone number corresponding to the target express is obtained.
6. A receipt management method, characterized in that: Applied to the server, the receipt management method includes: When it is determined that the target express is not a special item, a phone acquisition instruction is sent to the client, so that the client obtains the receiving phone number corresponding to the target express according to the phone acquisition instruction, and sends the receiving phone number to the server; According to the pre-stored historical telephone connection records and the receiving phone number returned by the client, the target courier is verified by telephone connection, and a corresponding telephone connection verification result is obtained, wherein the telephone connection verification result includes a telephone connection verification success result and a telephone connection verification failure result; When the target express is subjected to the telephone verification and a successful result of the telephone verification is obtained, corresponding receipt information is generated.
7. The receipt management method according to claim 6, characterized in that: Before generating the corresponding receipt information, the receipt management method further includes: Sending a location acquisition instruction to the client, so that the client determines the current location of the target courier according to the location acquisition instruction, and sends the current location to the server; Receiving the current location returned by the client; According to the current location, a distance check is performed on the target express to obtain a corresponding distance check result, wherein the distance check result includes a distance check success result and a distance check failure result; The generating corresponding receipt information includes: When the distance verification is performed on the target express and a successful result is obtained, corresponding receipt information is generated.
8. A receipt management device, characterized in that: Applied to the client, the receipt management device includes: A phone acquisition module, used to acquire the corresponding receiving phone number of the target express when it is determined that the target express is not a special item; A telephone sending module, used to send the receiving telephone number to the server, so that the server performs telephone verification on the target courier according to the pre-stored historical telephone verification record and the receiving telephone number, obtains the corresponding telephone verification result, and sends the telephone verification result to the client, wherein the telephone verification result includes a successful telephone verification result and a failed telephone verification result; The first generating module is used to generate corresponding receipt information when receiving the successful result of the telephone verification returned by the service end.
9. A receipt management device, characterized in that: Applied to the server, the receipt management device includes: A phone acquisition instruction sending module is used to send a phone acquisition instruction to the client when it is determined that the target express is not a special item, so that the client obtains the receiving phone number corresponding to the target express according to the phone acquisition instruction, and sends the receiving phone number to the server; A telephone verification module, used to perform telephone verification on the target courier according to the pre-stored historical telephone verification records and the receiving phone number returned by the client, and obtain a corresponding telephone verification result, wherein the telephone verification result includes a successful telephone verification result and a failed telephone verification result; The second generating module is used to generate corresponding receipt information when the target express is subjected to the telephone verification and the telephone verification result is obtained.
10. A receipt management system, characterized in that: It includes a client and a server, wherein the client is connected to the server; The client is used to execute the sign-off management method according to any one of claims 1 to 5; The server is used to execute the sign-in management method as described in any one of claims 6 to 7.
11. An electronic device, characterized in that: include: Memory; One or more processors coupled to the memory; One or more applications, wherein the one or more applications are stored in the memory and configured to be executed by one or more processors, and the one or more applications are configured to execute the signature management method as described in any one of claims 1 to 5 or any one of claims 6 to 7.
12. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores program code, and the program code can be called by a processor to execute the sign-off management method according to any one of claims 1 to 5 or any one of claims 6 to 7.