Service handling method and device for associated users, and computer equipment

Abstract

The invention relates to a service handling method and device for associated users and computer equipment. The method comprises the following steps: receiving service commission information that a first user agents a second user for service handling; acquiring a face image of a first user, and determining a first user identifier of the first user based on the face image; obtaining a user association relationship of the first user based on the first user identifier, wherein the user association relationship comprises associated users with a specified consanguineous relationship corresponding to the target user; when the associated users of the first user identifier comprise the second user, outputting at least one preset verification question associated with the second user; and receiving reply information of the verification question, and when the reply information is matched with the corresponding verification information, determining that the business commission information passes verification, and executing business handling of a second user. By adopting the method, the business handling efficiency of the user can be improved.

Description

Technical Field

[0001] The present application relates to the field of data processing technology, and in particular to a method, device, and computer equipment for handling business related to users. Background Art

[0002] As people become more and more dependent on smart products, the widespread use of mobile banking allows people to handle various banking services without leaving home. However, for the elderly, it is difficult to use online banking to handle business, and going to the counter is still the best choice for the elderly to handle banking business.

[0003] In the prior art, when the elderly are in poor health, using mobile banking can be a method of handling business. However, the elderly themselves cannot effectively operate the banking business handling process, which increases the difficulty of handling business. Summary of the invention

[0004] Based on this, it is necessary to provide a business handling method for associated users to address the above technical issues. The method can determine whether the first user and the second user are associated users based on the relationship between the first user and the second user, thereby realizing the business handling function for associated users.

[0005] In a first aspect, the present application provides a method for handling services of associated users. The method comprises:

[0006] Receiving business agent information that a first user acts as an agent for a second user to handle business;

[0007] Acquire a facial image of a first user, and determine a first user identifier of the first user based on the facial image;

[0008] Acquire a user association relationship of the first user based on the first user identifier, wherein the user association relationship includes an associated user with a specified blood relationship corresponding to the target user;

[0009] When the users associated with the first user identifier include the second user, outputting at least one verification question preset and associated with the second user;

[0010] Receive reply information of the verification question, and when the reply information matches the corresponding verification information, determine that the service agent information has passed the verification, and execute the service for the second user.

[0011] In one embodiment, acquiring a facial image of a first user and determining a first user identifier of the first user based on the facial image includes:

[0012] Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image;

[0013] The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

[0014] In one embodiment, after acquiring the facial image of the first user, the method includes:

[0015] Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user;

[0016] Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user;

[0017] Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users;

[0018] The priorities of the associated users are determined based on the similarities.

[0019] In one embodiment, after determining the priority of the associated user based on the similarity, the method includes:

[0020] Obtaining a priority of the second user among the associated users;

[0021] Determining the business handling scope of the second user according to the priority;

[0022] When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

[0023] In one embodiment, the method further comprises:

[0024] The information about the first user handling the business of the second user is sent to the associated user to prompt the associated user to verify the information.

[0025] In a second aspect, the present application further provides a service handling device for an associated user, the device comprising:

[0026] A receiving module, used to receive business agent information of a first user acting as an agent for a second user to handle business;

[0027] an identification module, configured to obtain a facial image of a first user, and determine a first user identifier of the first user based on the facial image;

[0028] A judgment module, configured to obtain a user association relationship of the first user based on the first user identifier, wherein the user association relationship includes an associated user with a specified blood relationship corresponding to the target user;

[0029] a verification module, configured to output at least one verification question preset and associated with the second user when the users associated with the first user identifier include the second user;

[0030] The matching module is used to receive the reply information of the verification question, and when the reply information matches the corresponding verification information, determine that the business agent information is verified and execute the business of the second user.

[0031] In one embodiment, acquiring a facial image of a first user and determining a first user identifier of the first user based on the facial image includes:

[0032] Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image;

[0033] The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

[0034] In one embodiment, after acquiring the facial image of the first user, the device includes:

[0035] Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user;

[0036] Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user;

[0037] Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users;

[0038] The priorities of the associated users are determined based on the similarities.

[0039] In one embodiment, after determining the priority of the associated user based on the similarity, the device includes:

[0040] Obtaining a priority of the second user among the associated users;

[0041] Determining the business handling scope of the second user according to the priority;

[0042] When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

[0043] In one embodiment, the device further comprises:

[0044] The information about the first user handling the business of the second user is sent to the associated user to prompt the associated user to verify the information.

[0045] In a third aspect, the present disclosure further provides a computer device, wherein the computer device comprises a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of the service handling method for the associated user are implemented.

[0046] In a fourth aspect, the present disclosure further provides a computer-readable storage medium having a computer program stored thereon, which implements the steps of the service handling method for associated users when the computer program is executed by a processor.

[0047] In a fifth aspect, the present disclosure further provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the steps of the service handling method for the associated user are implemented.

[0048] The above-mentioned business handling method for associated users has at least the following beneficial effects:

[0049] The embodiment scheme provided by the present disclosure can determine the user identification based on the face recognition function, obtain the user association relationship based on the user identification, and when the second user has a user association relationship with the first user, output at least one pre-set verification question associated with the second user, and when the reply information matches the corresponding verification information, determine that the business agency information verification has passed, and execute the business of the second user.

[0050] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0051] In order to more clearly illustrate the technical solutions in the embodiments of the present disclosure or the conventional technology, the drawings required for use in the embodiments or the conventional technology descriptions will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present disclosure, and for ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0052] FIG1 is an application environment diagram of a method for handling business related to users in one embodiment;

[0053] Figure 2 A schematic diagram of a process flow of a method for handling business of an associated user in one embodiment;

[0054] Figure 3 A schematic diagram of a process flow of a method for handling business of an associated user in one embodiment;

[0055] Figure 4 A structural block diagram of a service processing device associated with a user in one embodiment;

[0056] Figure 5 A structural block diagram of a service processing device associated with a user in one embodiment;

[0057] FIG6 is a diagram showing the internal structure of a computer device in one embodiment;

[0058] FIG. 7 is a diagram showing the internal structure of a server in an embodiment. DETAILED DESCRIPTION

[0059] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0060] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present disclosure described here can be implemented in an order other than those illustrated or described here. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. On the contrary, they are only examples of devices and methods consistent with some aspects of the present disclosure as detailed in the attached claims. The terms "include", "comprise" or any other variant thereof are intended to cover non-exclusive inclusion, so that the process, method, product or device including a series of elements includes not only those elements, but also other elements that are not explicitly listed, or also includes elements inherent to such process, method, product or device. In the absence of more restrictions, it is not excluded that there are other identical or equivalent elements in the process, method, product or device including the elements. For example, if the words first, second, etc. are used to represent the name, they do not represent any specific order.

[0061] The disclosed embodiment provides a method for handling business of associated users, which can be applied in the application environment shown in FIG. 1 . Among them, the terminal 102 communicates with the server 104 through the network. The data storage system can store the data that the server 104 needs to process. The data storage system can be integrated on the server 104, or it can be placed on the cloud or other network servers. Among them, the terminal 102 can be, but is not limited to, various personal computers, laptops, smart phones, tablet computers, Internet of Things devices and portable wearable devices. The Internet of Things devices can be smart speakers, smart TVs, smart air conditioners, smart car-mounted devices, etc. Portable wearable devices can be smart watches, smart bracelets, head-mounted devices, etc. The server 104 can be implemented with an independent server or a server cluster consisting of multiple servers.

[0062] In some embodiments of the present disclosure, Figure 2 As shown, a method for handling business of associated users is provided, and the method is applied to the server in FIG1 to process business agent information as an example for explanation. It can be understood that the method can be applied to the server, and can also be applied to a system including a terminal and a server, and is implemented through the interaction between the terminal and the server. In a specific embodiment, the method can include the following steps:

[0063] S202: Receive business agency information in which the first user acts on behalf of the second user to handle business.

[0064] The first user may be a business agent, and the second user may be a delegated business agent. In some embodiments of the present disclosure, in order to achieve the completion of business processing without relying on the terminal held by the elderly, thereby improving the efficiency of business processing, the elderly and their children may be bound to avoid the elderly from doing too many online operations, thereby achieving business processing. The first user may be a person with online operation capabilities who has an associated relationship with the second user, and the second user may be a person without online operation capabilities.

[0065] S204: Acquire a facial image of a first user, and determine a first user identifier of the first user based on the facial image.

[0066] The relationship between users can be determined through facial images. Due to genetic reasons, the identity of their children can be determined based on facial recognition, and the elderly can safely and reliably handle business on their behalf. The facial image of the first user can be obtained, and the first user identification of the first user can be determined based on the facial image, such as any information such as a nickname, terminal number, ID number, email address, etc. that has been registered.

[0067] S206: Acquire a user association relationship of the first user based on the first user identifier, where the user association relationship includes an associated user with a specified blood relationship corresponding to the target user.

[0068] The user association relationship may be stored in advance in a database, and the user association relationship of the first user may be acquired based on the first user identifier.

[0069] S208: When the users associated with the first user identifier include the second user, output at least one preset verification question associated with the second user.

[0070] After the relationship binding is performed, the first user can handle all the services of the associated user on behalf of the associated user. If the relationship binding is performed incorrectly, it may cause the elderly's information to be exposed, business handling errors, etc. Therefore, in order to ensure the accuracy of the relationship binding and avoid the situation of incorrect binding, in the embodiment of the present application, when the associated user identified by the first user includes the second user, the relationship between the first user and the second user can be verified, and the verification prompt questions corresponding to the second user that are pre-saved can be searched for to perform question verification.

[0071] S210: receiving reply information of the verification question, and when the reply information matches the corresponding verification information, determining that the service agent information has passed the verification, and executing the service for the second user.

[0072] If the reply information matches the target verification information, it proves that the user association is correct and the business of the second user is processed.

[0073] In the above-mentioned business processing method for associated users, the user identification can be determined based on the face recognition function, and the user association relationship can be obtained based on the user identification. When the second user has a user association relationship with the first user, at least one pre-set verification question associated with the second user is output. When the reply information matches the corresponding verification information, it is determined that the business agency information verification has passed, and the business of the second user is executed.

[0074] In some embodiments of the present disclosure, acquiring a facial image of a first user, and determining a first user identifier of the first user based on the facial image includes:

[0075] Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image;

[0076] The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

[0077] Among them, the target feature points in the face image can be annotated. The target feature points can refer to specific parts of the face image that can reflect facial features, such as eyes, lips, eyebrows, etc. The target feature points can be facial organs of the face. When the face image is processed, the target feature points in the face image can be annotated through the annotation platform to improve the annotation efficiency. The face image where the target feature points that do not meet the preset rules are located is deleted. Some target feature points may be incorrectly annotated or mislabeled. The face image corresponding to such target feature points can be deleted to improve the quality of the face image.

[0078] In some embodiments of the present disclosure, after acquiring the facial image of the first user, the method includes:

[0079] Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user;

[0080] Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user;

[0081] Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users;

[0082] The priorities of the associated users are determined based on the similarities.

[0083] The user association relationship may include multiple associated users, and different associated users have different levels of services that can be handled on behalf of others, which can be determined based on the priority of the second user in the user relationship of the first user. For example, the current level of the service handled on behalf of others is level 2, but the second user has a lower priority and cannot be entrusted to handle level 2 services. In some embodiments of the present disclosure, facial images of associated users in a pre-stored user association relationship can be obtained based on the facial image of the first user, and target feature points of the facial image of the first user and the target feature points of the facial image of the associated user can be obtained. The similarity of the target feature points is determined by comparing the target feature points of the facial image of the first user and the target feature points of the facial image of the associated user, which is used to determine the priority of the associated user.

[0084] In some embodiments of the present disclosure, after determining the priority of the associated user based on the similarity, the method includes:

[0085] Obtaining a priority of the second user among the associated users;

[0086] Determining the business handling scope of the second user according to the priority;

[0087] When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

[0088] In some embodiments of the present disclosure, Figure 3 The following is a flow chart of a method for handling services for associated users in one embodiment, wherein the method further includes:

[0089] S302: Sending information about the first user handling the second user's business to the associated user to prompt the associated user to verify the information.

[0090] The information about the first user handling the business of the second user can be sent to the associated user to prompt the associated user to perform verification to ensure the security of the business handling.

[0091] It should be understood that, although the various steps in the flowcharts involved in the above-mentioned embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps does not have a strict order restriction, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above-mentioned embodiments can include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0092] Based on the same inventive concept, the disclosed embodiment also provides a business handling device for an associated user for implementing the business handling method for an associated user involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in the embodiment of the business handling device for an associated user provided below can refer to the limitations of the business handling method for an associated user above, and will not be repeated here.

[0093] The device may include a system (including a distributed system), software (application), module, component, server, client, etc. that uses the method described in the embodiments of this specification and is combined with necessary implementation hardware. Based on the same innovative concept, the device in one or more embodiments provided in the embodiments of the present disclosure is as described in the following embodiments. Since the implementation scheme and method of the device to solve the problem are similar, the implementation of the specific device in the embodiments of this specification can refer to the implementation of the aforementioned method, and the repetitions will not be repeated. As used below, the term "unit" or "module" can be a combination of software and / or hardware that implements a predetermined function. Although the device described in the following embodiments is preferably implemented in software, the implementation of hardware, or a combination of software and hardware, is also possible and conceived.

[0094] In one embodiment, Figure 4 As shown, a service processing device 400 for an associated user is provided, and the device may be the aforementioned server, or a module, component, device, unit, etc. integrated in the server. The device 400 may include:

[0095] Receiving module 402, used to receive business agent information of a first user acting as an agent for a second user to handle business;

[0096] The recognition module 404 is used to obtain a facial image of a first user and determine a first user identifier of the first user based on the facial image;

[0097] A judgment module 406 is used to obtain a user association relationship of the first user based on the first user identifier, wherein the user association relationship includes an associated user with a specified blood relationship corresponding to the target user;

[0098] A verification module 408, configured to output at least one verification question preset and associated with the second user when the associated users of the first user identification include the second user;

[0099] The matching module 410 is used to receive the reply information of the verification question, and when the reply information matches the corresponding verification information, determine that the business agency information is verified and execute the business of the second user.

[0100] In one embodiment, acquiring a facial image of a first user and determining a first user identifier of the first user based on the facial image includes:

[0101] Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image;

[0102] The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

[0103] In one embodiment, after acquiring the facial image of the first user, the device includes:

[0104] Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user;

[0105] Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user;

[0106] Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users;

[0107] The priorities of the associated users are determined based on the similarities.

[0108] In one embodiment, after determining the priority of the associated user based on the similarity, the device includes:

[0109] Obtaining a priority of the second user among the associated users;

[0110] Determining the business handling scope of the second user according to the priority;

[0111] When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

[0112] In one embodiment, Figure 5 This is a structural block diagram of a service processing device for an associated user in an embodiment, wherein the device further includes:

[0113] The prompt module 502 is used to send the information that the first user performs the business of the second user to the associated user, so as to prompt the associated user to verify the information.

[0114] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0115] Each module in the above-mentioned service processing device for associated users can be implemented in whole or in part by software, hardware, or a combination thereof. Each module can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each module above.

[0116] In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be shown in FIG6. The computer device includes a processor, a memory, and a network interface connected via a system bus. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used to store business agency information. The network interface of the computer device is used to communicate with an external terminal via a network connection. When the computer program is executed by the processor, a business handling method for an associated user is implemented.

[0117] In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be shown in FIG7. The computer device includes a processor, a memory, a communication interface, a display screen, and an input device connected through a system bus. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner may be implemented through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, a business handling method for an associated user is implemented. The display screen of the computer device may be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device may be a touch layer covered on the display screen, or a key, trackball or touchpad provided on the housing of the computer device, or an external keyboard, touchpad or mouse, etc.

[0118] Those skilled in the art will understand that the structures shown in FIG. 6 and FIG. 7 are merely block diagrams of partial structures related to the scheme of the present disclosure, and do not constitute a limitation on the computer device to which the scheme of the present disclosure is applied. The specific computer device may include more or fewer components than those shown in the figures, or combine certain components, or have a different arrangement of components.

[0119] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the method described in any embodiment of the present disclosure is implemented.

[0120] In one embodiment, a computer program product is provided, including a computer program, which implements the method described in any embodiment of the present disclosure when executed by a processor.

[0121] A person of ordinary skill in the art can understand that all or part of the processes in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided by the present disclosure can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided by the present disclosure may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided by the present disclosure may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, etc., but are not limited to this.

[0122] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0123] The above-described embodiments only express several implementation methods of the present disclosure, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present invention. It should be pointed out that, for a person of ordinary skill in the art, several modifications and improvements can be made without departing from the concept of the present disclosure, and these all belong to the protection scope of the present disclosure. Therefore, the protection scope of the present disclosure shall be subject to the attached claims.

Claims

1. A method for handling business of associated users, characterized in that: The method comprises: Receiving business agent information that a first user acts as an agent for a second user to handle business; Acquire a facial image of a first user, and determine a first user identifier of the first user based on the facial image; Acquire a user association relationship of the first user based on the first user identifier, wherein the user association relationship includes an associated user with a specified blood relationship corresponding to the target user; When the users associated with the first user identifier include the second user, outputting at least one verification question preset and associated with the second user; Receive reply information of the verification question, and when the reply information matches the corresponding verification information, determine that the service agent information has passed the verification, and execute the service for the second user.

2. The method according to claim 1, characterized in that The acquiring a facial image of the first user and determining a first user identifier of the first user based on the facial image comprises: Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image; The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

3. The method according to claim 2, characterized in that After acquiring the facial image of the first user, the method includes: Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user; Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user; Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users; The priorities of the associated users are determined based on the similarities.

4. The method according to claim 3, characterized in that After determining the priority of the associated user based on the similarity, the method includes: Obtaining a priority of the second user among the associated users; Determining the service handling scope of the second user according to the priority; When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

5. The method according to claim 1, characterized in that The method further comprises: The information about the first user handling the business of the second user is sent to the associated user to prompt the associated user to verify the information.

6. A business handling device for an associated user, characterized in that: The device comprises: A receiving module, used to receive business agent information of a first user acting as an agent for a second user to handle business; an identification module, configured to obtain a facial image of a first user, and determine a first user identifier of the first user based on the facial image; A judgment module, configured to obtain a user association relationship of the first user based on the first user identifier, wherein the user association relationship includes an associated user with a specified blood relationship corresponding to the target user; a verification module, configured to output at least one verification question preset and associated with the second user when the users associated with the first user identifier include the second user; The matching module is used to receive the reply information of the verification question, and when the reply information matches the corresponding verification information, determine that the business agent information is verified and execute the business of the second user.

7. The device according to claim 6, characterized in that The acquiring a facial image of the first user and determining a first user identifier of the first user based on the facial image comprises: Performing image processing on the face image to highlight target feature points in the face image, wherein the target feature points refer to specific locations in the face image; The user identification of the first user is determined based on comparison between the target feature points and the face images in the database.

8. The device according to claim 7, characterized in that After acquiring the facial image of the first user, the device includes: Acquiring facial images of associated users in a pre-stored user association relationship according to the facial image of the first user; Acquire target feature points of the facial image of the first user and target feature points of the facial image of the associated user; Determine the similarity of the target feature points according to the target feature points of the facial image of the first user and the target feature points of the facial images of the associated users; The priorities of the associated users are determined based on the similarities.

9. The device according to claim 8, characterized in that After determining the priority of the associated user based on the similarity, the device includes: Obtaining a priority of the second user among the associated users; Determining the service handling scope of the second user according to the priority; When the business agent information of the business handling is within the business handling scope, the business of the second user is handled.

10. The device according to claim 6, characterized in that The device also includes: The prompt module is used to send the information that the first user performs the business of the second user to the associated user, and to prompt the associated user to verify the information.

11. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 5 are implemented.

12. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

13. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

Images