Work order auditing method, device and equipment and storage medium thereof

Abstract

The embodiment of the invention belongs to the technical field of research and development design, is applied to a business work order automatic auditing scene, and relates to a work order auditing method, device and equipment and a storage medium thereof. Performing automatic auditing on the work order to be processed to obtain an automatic auditing result; the automatic auditing result is sent to all the target auditing terminals, and auditing confirmation results fed back by all the target auditing terminals are obtained; and returning an automatic auditing result and auditing confirmation results fed back by all the target auditing terminals to the auditing request terminal. Multi-party auditing processes are integrated into a middle auditing processing assembly, submission of auditing requests to multiple auditing parties is reduced, meanwhile, auditing execution steps are separated from auditing terminals, the auditing terminals only perform auditing result confirmation operation, the problems that multiple auditing terminals are high in uncontrollability, and auditing and transmission time is prone to being wasted are solved, and the auditing efficiency is improved. And the work order auditing efficiency is improved.

Description

Technical Field

[0001] The present application relates to the field of R&D and design technology, and is applied to scenarios of automated review of business work orders, and in particular to a work order review method, device, equipment, and storage medium thereof. Background Art

[0002] The auto financing business involves many access channels, such as cooperative car dealers, affiliated companies, online channels, etc., and the change process of these channels requires approval from various directions, such as risk control review, senior manager review, provincial manager review, operation review, image review, business review, etc.

[0003] In traditional audit functions, the logical relationship between states is scattered and overlaps with business codes, involving multiple-party audits. Therefore, audit requests will be frequently sent to multiple parties, which will lead to repetitive audit request operations and excessive request data. Moreover, if an audit involves multiple audit terminals, it is necessary to wait for the audit results of each audit party, which is highly uncontrollable and can easily seriously delay the audit efficiency. Summary of the invention

[0004] The purpose of the embodiments of the present application is to propose a work order review method, device, equipment and storage medium thereof to solve the problem that when conducting existing work order reviews and involving multiple parties, the review request operations are highly repetitive and uncontrollable, which can easily seriously delay the review efficiency.

[0005] In order to solve the above technical problems, the present application embodiment provides a work order review method, which adopts the following technical solutions:

[0006] A work order review method includes the following steps:

[0007] Start the preset automatic review processing component;

[0008] Get the pending work orders submitted by the review requester;

[0009] Sending the pending work order to the automatic review processing component;

[0010] According to the audit execution form preset in the automatic audit processing component, the work order to be processed is automatically audited to obtain an automated audit result, wherein the audit execution form includes the target audit ends corresponding to all the work orders to be processed in the target business process and the audit policies of all the target audit ends;

[0011] Send the automated audit results to all target audit terminals, and obtain audit confirmation results fed back by all target audit terminals;

[0012] The automated audit result and the audit confirmation results fed back by all target audit terminals are transmitted back to the audit request terminal.

[0013] Furthermore, the work order to be processed includes the node identification information of the audit initiator and the node identification information of the audit requester. After executing the step of obtaining the work order to be processed submitted by the audit requester, the method further includes:

[0014] By parsing the work order to be processed, the node identification information of the audit initiating end and the node identification information of the audit requesting end are obtained;

[0015] By comparing the node identification information of the audit initiating end with the node identification information of the audit requesting end, identifying the work order category corresponding to the to-be-processed work order, wherein the work order category includes the first-initiated to-be-processed work order category and the transitional to-be-processed work order category;

[0016] If the node identification information of the audit initiating end is the node identification information of the audit requesting end, then the pending work order is a first-issue pending work order;

[0017] If the node identification information of the audit initiating end is not the node identification information of the audit requesting end, the to-be-processed work order is a transitional to-be-processed work order.

[0018] Furthermore, after executing the step of sending the to-be-processed work order to the automatic review processing component, the method further includes:

[0019] According to the authority of the review request end and the work order category of the work order to be processed, the status information of the work order to be processed is set, and the action status corresponding to the work order to be processed is set.

[0020] Furthermore, the step of setting the status information of the work order to be processed and the action status corresponding to the work order to be processed according to the authority of the review request end and the work order category of the work order to be processed specifically includes:

[0021] If the pending work order is an initial pending work order, the status information of the pending work order is set to a newly generated work order, and the action status corresponding to the pending work order is set to be composed of two fields: generated and submitted;

[0022] If the pending work order is a transitional pending work order, and the authority of the review request end is to forward it to the subsequent node for review only, then the status information of the pending work order is set to the work order to be forwarded, and the action status corresponding to the pending work order is set to be composed of two fields: transfer and forward;

[0023] If the pending work order is a transitional pending work order, and the authority of the review request end is to conduct review first and then forward it to the subsequent node for review, then the status information of the pending work order is set to the work order for hierarchical review, and the action corresponding to the pending work order is set according to the review result of the review request end.

[0024] Furthermore, the step of setting the action status corresponding to the pending work order according to the audit result of the audit request end specifically includes:

[0025] If the audit result of the audit request end is approved, the action status corresponding to the pending work order is composed of two fields: passed and transferred;

[0026] If the audit result of the audit request end is audit rejection, the action status corresponding to the pending work order is composed of two fields: rejection and transfer.

[0027] Furthermore, before executing the step of automatically reviewing the work order to be processed according to the review execution form preset in the automatic review processing component to obtain the automatic review result, the method further includes:

[0028] Pre-acquire all node identification information included in the target business process, and construct an audit link diagram based on the audit flow relationship between all node identification information;

[0029] Setting the action conditions that can be executed by the node identification information, wherein the action conditions include generating submission, forwarding, passing, and rejecting;

[0030] The audit execution form is generated according to the audit link diagram and the executable actions of all node identification information.

[0031] Furthermore, the step of automatically reviewing the work order to be processed according to the review execution form preset in the automatic review processing component to obtain the automatic review result specifically includes:

[0032] Based on the target audit terminals respectively corresponding to all the work orders to be processed in the target business process, identifying all the audit terminals involved in the work orders to be processed;

[0033] According to the audit execution form, the hierarchical relationship of all audit terminals involved in the pending work order is identified, and the audit terminals that conduct direct audit and indirect audit on the pending work order are distinguished by screening, wherein the indirect audit means continuing the audit on the basis of the audit by the audit terminal that conducts direct audit;

[0034] Performing automated auditing according to the hierarchical relationship between all auditing ends involved in the work order to be processed and the auditing strategies of all auditing ends involved in the work order to be processed;

[0035] The status information and action status corresponding to the to-be-processed work order at all audit terminals involved are obtained as the automated audit result.

[0036] In order to solve the above technical problems, the embodiment of the present application also provides a work order review device, which adopts the following technical solution:

[0037] A work order review device, comprising:

[0038] The audit processing component startup module is used to start the preset automatic audit processing component;

[0039] The pending work order acquisition module is used to obtain the pending work orders submitted by the review request end;

[0040] A module for sending work orders to be processed, used for sending the work orders to be processed to the automatic review processing component;

[0041] An automated audit module, used to perform automated audit on the pending work orders according to the audit execution form preset in the automated audit processing component, and obtain automated audit results, wherein the audit execution form includes the target audit ends corresponding to all pending work orders in the target business process and the audit policies of all target audit ends;

[0042] An audit result confirmation module is used to send the automated audit result to all target audit terminals and obtain the audit confirmation results fed back by all target audit terminals;

[0043] The audit result feedback module is used to return the automated audit result and the audit confirmation results fed back by all target audit terminals to the audit request terminal.

[0044] In order to solve the above technical problems, the embodiment of the present application further provides a computer device, which adopts the following technical solution:

[0045] A computer device includes a memory and a processor, wherein the memory stores computer-readable instructions, and the processor implements the steps of the work order review method described above when executing the computer-readable instructions.

[0046] In order to solve the above technical problems, the embodiment of the present application further provides a computer-readable storage medium, which adopts the following technical solution:

[0047] A computer-readable storage medium stores computer-readable instructions, which, when executed by a processor, implement the steps of the work order review method as described above.

[0048] Compared with the prior art, the embodiments of the present application have the following beneficial effects:

[0049] The work order review method described in the embodiment of the present application is as follows: start the preset automatic review processing component; obtain the pending work order submitted by the review request end; send the pending work order to the automatic review processing component; according to the preset review execution form in the automatic review processing component, perform automatic review on the pending work order to obtain the automatic review result, wherein the review execution form contains the target review end corresponding to all the pending work orders in the target business process and the review strategy of all target review ends; send the automatic review result to all target review ends to obtain the review confirmation result fed back by all target review ends; and return the automatic review result and the review confirmation result fed back by all target review ends to the review request end. Through the automatic review processing component, it is realized to integrate the multi-party review process into an intermediate review processing component, reduce the submission of review requests to multiple review parties separately, and at the same time, separate the review execution step from the review end, and the review end only performs the review result confirmation operation, avoiding the problem of high uncontrollability at multiple review ends and easy waste of review and transmission time, thereby improving the efficiency of work order review. BRIEF DESCRIPTION OF THE DRAWINGS

[0050] In order to more clearly illustrate the scheme in the present application, a brief introduction is given below to the drawings required for use in the description of the embodiments of the present application. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0051] Figure 1 is an exemplary system architecture diagram to which the present application may be applied;

[0052] Figure 2 is a flow chart of an embodiment of a work order review method according to the present application;

[0053] Figure 3 It is a flowchart of a specific embodiment of identifying the work order category in the work order review method described in this application;

[0054] Figure 4 It is a flowchart of a specific embodiment of setting the status information and action status of a work order to be processed in the work order review method described in the present application;

[0055] Figure 5 It is a flowchart of a specific embodiment of generating an audit execution form in the work order audit method described in this application;

[0056] Figure 6 yes Figure 2 A flowchart of a specific embodiment of step 204 is shown;

[0057] Figure 7 It is a structural schematic diagram of an embodiment of a work order review device according to the present application;

[0058] Figure 8 It is a structural diagram of an embodiment of a computer device according to the present application. DETAILED DESCRIPTION

[0059] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as those commonly understood by technicians in the technical field of the present application; the terms used in the specification of the application herein are only for the purpose of describing specific embodiments and are not intended to limit the present application; the terms "including" and "having" and any variations thereof in the specification and claims of the present application and the above-mentioned drawings are intended to cover non-exclusive inclusions. The terms "first", "second", etc. in the specification and claims of the present application or the above-mentioned drawings are used to distinguish different objects, not to describe a specific order.

[0060] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0061] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the accompanying drawings.

[0062] like Figure 1 As shown, the system architecture 100 may include a terminal device 101, a network 102 and a server 103. The terminal device 101 may be a laptop 1011, a tablet computer 1012 or a mobile phone 1013. The network 102 is used to provide a medium for a communication link between the terminal device 101 and the server 103. The network 102 may include various connection types, such as wired, wireless communication links or optical fiber cables.

[0063] The user can use the terminal device 101 to interact with the server 103 through the network 102 to receive or send messages, etc. Various communication client applications can be installed on the terminal device 101, such as web browser applications, shopping applications, search applications, instant messaging tools, email clients, social platform software, etc.

[0064] The terminal device 101 can be any electronic device with a display screen and supporting web browsing. In addition to a laptop computer 1011, a tablet computer 1012 or a mobile phone 1013, the terminal device 101 can also be an e-book reader, an MP3 player (Moving Picture Experts Group Audio Layer III), an MP4 (Moving Picture Experts Group Audio Layer IV), a laptop computer, a desktop computer, etc.

[0065] The server 103 may be a server that provides various services, such as a background server that provides support for a web page displayed on the terminal device 101 .

[0066] It should be noted that the work order review method provided in the embodiment of the present application is generally executed by a server, and accordingly, the work order review device is generally set in the server.

[0067] It should be understood that Figure 1 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0068] Continue to refer Figure 2 , shows a flow chart of an embodiment of a work order review method according to the present application. The work order review method comprises the following steps:

[0069] Step 201, start the preset automatic review processing component.

[0070] In this embodiment, the automatic audit processing component is an automatic audit processing component pre-built according to the target business process. After obtaining the work order to be processed, the automatic audit processing component can perform automated work order review based on the configuration files of all audit nodes (ends) built into the audit processing component and the audit policies of all audit ends.

[0071] In this embodiment, the target business process, for example, the multi-party review process involved in the auto insurance approval business, adopts the automatic review processing component, with the aim of integrating such multi-party review processes into an intermediate review processing component, thereby reducing the submission of review requests to multiple review parties. The configuration file contains the action status of all review nodes and the status information of the work order to be processed when it passes through all review nodes, and the review strategy contains the review conditions corresponding to all review nodes.

[0072] Specifically, the action conditions include generating submission, transferring and forwarding, passing and rejecting transfer. The node corresponding to the generating submission action is the initial node when the work order to be processed is generated and submitted. The node corresponding to the transferring and forwarding action is a node that can only transfer the work order to be processed to the target review node but does not have the review authority. It can be understood as a transitional transfer node. The node corresponding to the passing action is the node that has reviewed the work order to be processed and passed it to the next review node after the review is passed. The node corresponding to the rejecting transfer action is the node that has reviewed the work order to be processed and passed it to the next review node after the review result is rejection.

[0073] Specifically, the audit conditions corresponding to all the audit nodes include conditions for audit approval and conditions for audit rejection, etc. The specific audit conditions are set according to actual business needs.

[0074] Through the automatic review processing component, it is possible to integrate the multi-party review process into an intermediate review processing component, reduce the number of review requests submitted to multiple review parties, and improve the efficiency of work order review.

[0075] Step 202, obtaining the pending work order submitted by the review request end.

[0076] In this embodiment, the pending work order submitted by the review request end can be obtained by task receiving, and the review request end includes both the generation end of the pending work order and the transition end in the hierarchical review process.

[0077] In this embodiment, the automatic audit processing component also pre-builds a hierarchical audit link based on the target business process. Through the hierarchical audit link, automated audit processing of the hierarchical audit process is achieved, avoiding frequent audit requests and transmission forwarding between multiple audit processing terminals, saving transmission resource consumption, and improving audit processing efficiency.

[0078] Step 203: Send the pending work order to the automatic review processing component.

[0079] Step 204: perform an automated audit on the work order to be processed according to the audit execution form preset in the automatic audit processing component to obtain an automated audit result.

[0080] The audit execution form includes the target audit ends corresponding to all pending work orders in the target business process and the audit strategies of all target audit ends.

[0081] Step 205: Send the automated audit result to all target audit terminals, and obtain the audit confirmation results fed back by all target audit terminals.

[0082] In this embodiment, the steps for reviewing and processing the work orders to be processed are integrated into the automatic review processing component. According to the review execution form preset in the automatic review processing component, the work orders to be processed are automatically reviewed to obtain automated review results. Thereafter, the automated review results are sent to all target review terminals, and the review confirmation results fed back by all target review terminals are obtained. This realizes the separation of the review execution steps from the review terminal, and the review terminal only performs the review result confirmation operation, avoiding the problem of high uncontrollability at multiple review terminals and easy waste of review and transmission time, thereby improving the work order review efficiency.

[0083] Step 206: The automated audit result and the audit confirmation results fed back by all target audit terminals are transmitted back to the audit request terminal.

[0084] In this embodiment, the automated audit result and the audit confirmation results fed back by all target audit terminals are eventually transmitted back to the audit request terminal, thereby realizing the return of the audit result to the audit request terminal.

[0085] In this embodiment, by starting the preset automatic audit processing component; obtaining the pending work order submitted by the audit request end; sending the pending work order to the automatic audit processing component; performing automatic audit on the pending work order according to the preset audit execution form in the automatic audit processing component, and obtaining the automatic audit result, wherein the audit execution form contains the target audit end and the audit strategy of all target audit ends corresponding to all pending work orders in the target business process; sending the automatic audit result to all target audit ends, obtaining the audit confirmation result fed back by all target audit ends; and returning the automatic audit result and the audit confirmation result fed back by all target audit ends to the audit request end. Through the automatic audit processing component, the integration of multi-party audit processes into an intermediate audit processing component is realized, reducing the submission of audit requests to multiple audit parties separately, and at the same time, separating the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends, and easily wasting audit and transmission time, thereby improving the efficiency of work order audit.

[0086] In this embodiment, the to-be-processed work order includes the node identification information of the audit initiating end and the node identification information of the audit requesting end.

[0087] Continue to refer Figure 3 In some optional implementations, after step 202, a work order category identification step is also included. Figure 3 This is a flowchart of a specific embodiment of identifying the work order category in the work order review method described in this application, including the following steps:

[0088] Step 301, by parsing the work order to be processed, obtaining the node identification information of the audit initiator and the node identification information of the audit requester;

[0089] Step 302, by comparing the node identification information of the audit initiator with the node identification information of the audit requester, identifying the work order category corresponding to the to-be-processed work order, wherein the work order category includes an initial to-be-processed work order category and a transitional to-be-processed work order category;

[0090] Step 303: If the node identification information of the audit initiating end is the node identification information of the audit requesting end, the to-be-processed work order is an initial-issue to-be-processed work order;

[0091] Step 304: If the node identification information of the audit initiating end is not the node identification information of the audit requesting end, the to-be-processed work order is a transitional to-be-processed work order.

[0092] By identifying the work order category of the work order to be processed, the status information and action status of the work order to be processed can be set in the automatic review processing component according to the work order category, and the work order to be processed can be automatically reviewed and processed in combination with the status information and action status.

[0093] In this embodiment, after executing the step of sending the pending work order to the automatic review processing component, the method also includes: setting the status information of the pending work order according to the authority status of the review request end and the work order category of the pending work order, and setting the action status corresponding to the pending work order.

[0094] Continue to refer Figure 4 In some optional implementations, the work order review method further includes the step of setting the status information and action status of the work order to be processed. Figure 4 It is a flowchart of a specific embodiment of setting the status information and action status of a work order to be processed in the work order review method described in the present application, including the following steps:

[0095] Step 401: if the pending work order is a first-issue pending work order, the status information of the pending work order is set to a newly generated work order, and the action status corresponding to the pending work order is set to be composed of two fields: generated and submitted;

[0096] Step 402: If the pending work order is a transitional pending work order, and the authority of the review request end is to forward it to a subsequent node for review only, then the status information of the pending work order is set to a work order to be forwarded, and the action status corresponding to the pending work order is set to be composed of two fields: transfer and forwarding;

[0097] Step 403, if the pending work order is a transitional pending work order, and the authority of the review request end is to conduct a review before forwarding it to the subsequent node for review, then set the status information of the pending work order to a hierarchical review work order, and set the action status corresponding to the pending work order according to the review result of the review request end.

[0098] In this embodiment, the step of setting the action status corresponding to the work order to be processed according to the audit result of the audit request end specifically includes: if the audit result of the audit request end is audit passed, the action status corresponding to the work order to be processed is composed of two fields: passed and transferred; if the audit result of the audit request end is audit rejected, the action status corresponding to the work order to be processed is composed of two fields: rejected and transferred.

[0099] By setting the status information and action status of the work orders to be processed, the automatic review processing component automatically reviews the work orders to be processed according to the preset review execution form, thereby integrating the multi-party review process into an intermediate review processing component, reducing the need to submit review requests to multiple review parties separately, resulting in high uncontrollability at multiple review ends and a waste of review and delivery time, thereby improving the efficiency of work order review.

[0100] Continue to refer Figure 5 In some optional implementations, a step of reviewing the generation of the execution form is also included before step 204. Figure 5 This is a flowchart of a specific embodiment of generating an audit execution form in the work order audit method described in this application, including the following steps:

[0101] Step 501, pre-acquire all node identification information included in the target business process, and construct an audit link diagram according to the audit flow relationship between all node identification information;

[0102] Step 502, setting the action status that can be executed by the node identification information, wherein the action status includes generating submission, forwarding, passing, and rejecting;

[0103] Step 503: Generate the audit execution form according to the audit link diagram and the executable actions of all node identification information.

[0104] By constructing an audit chain diagram based on the audit flow relationship between all node identification information, setting the executable actions of the node identification information, and generating an audit execution form based on the audit chain diagram and the executable actions of all node identification information, the automatic audit processing component can automatically audit the work orders to be processed according to the audit execution form, thereby integrating such processes as multi-party audits into an intermediate audit processing component, reducing the problem of submitting audit requests to multiple audit parties separately, being uncontrollable at multiple audit ends, and easily wasting audit and transmission time, thereby improving the efficiency of work order audits.

[0105] Continue to refer Figure 6 , in some optional implementations, Figure 6 yes Figure 2 The flowchart of a specific embodiment of step 204 shown includes the following steps:

[0106] Step 601, based on the target review terminals respectively corresponding to all the work orders to be processed in the target business process, identifying all the review terminals involved in the work orders to be processed;

[0107] Step 602: According to the audit execution form, the hierarchical relationship of all audit terminals involved in the work order to be processed is identified, and the audit terminals that conduct direct audit and indirect audit on the work order to be processed are distinguished by screening, wherein the indirect audit means continuing the audit on the basis of the audit of the audit terminal that conducts direct audit;

[0108] Step 603, performing automated auditing according to the hierarchical relationship between all auditing terminals involved in the work order to be processed and the auditing strategies of all auditing terminals involved in the work order to be processed;

[0109] Step 604, obtaining the status information and action status corresponding to the to-be-processed work order at all audit terminals involved as the automated audit result.

[0110] By using the automatic review processing component to automatically review pending work orders, it is possible to integrate processes such as multi-party review into an intermediate review processing component, reduce the problem of submitting review requests to multiple review parties separately, which is highly uncontrollable at multiple review ends and easily wastes review and delivery time, thereby improving the efficiency of work order review.

[0111] This application starts the preset automatic audit processing component; obtains the pending work order submitted by the audit request end; sends the pending work order to the automatic audit processing component; performs automatic audit on the pending work order according to the preset audit execution form in the automatic audit processing component to obtain the automatic audit result, wherein the audit execution form contains the target audit end corresponding to all the pending work orders in the target business process and the audit strategy of all target audit ends; sends the automatic audit result to all target audit ends to obtain the audit confirmation result fed back by all target audit ends; and sends the automatic audit result and the audit confirmation result fed back by all target audit ends back to the audit request end. Through the automatic audit processing component, it is realized to integrate the multi-party audit process into an intermediate audit processing component, reduce the submission of audit requests to multiple audit parties separately, and at the same time, separate the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends and easy waste of audit and transmission time, thereby improving the efficiency of work order audit.

[0112] The embodiments of the present application can acquire and process relevant data based on artificial intelligence technology. Among them, artificial intelligence (AI) is the theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain the best results.

[0113] AI basic technologies generally include sensors, dedicated AI chips, cloud computing, distributed storage, big data processing technology, operation / interaction systems, mechatronics, etc. AI software technologies mainly include computer vision technology, robotics technology, biometrics technology, speech processing technology, natural language processing technology, and machine learning / deep learning.

[0114] In the embodiment of the present application, by starting the preset automatic audit processing component; obtaining the pending work order submitted by the audit request end; sending the pending work order to the automatic audit processing component; performing automatic audit on the pending work order according to the preset audit execution form in the automatic audit processing component, and obtaining the automatic audit result, wherein the audit execution form contains the target audit end and the audit strategy of all target audit ends corresponding to all pending work orders in the target business process; sending the automatic audit result to all target audit ends, obtaining the audit confirmation result fed back by all target audit ends; and returning the automatic audit result and the audit confirmation result fed back by all target audit ends to the audit request end. Through the automatic audit processing component, it is realized to integrate the multi-party audit process into an intermediate audit processing component, reduce the submission of audit requests to multiple audit parties separately, and at the same time, separate the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends, easy waste of audit and transmission time, and improving the efficiency of work order audit.

[0115] Further references Figure 7 , as a response to the above Figure 2 In order to realize the method shown in the figure, the present application provides an embodiment of a work order review device, and the device embodiment is similar to Figure 2 Corresponding to the method embodiment shown, the device can be specifically applied to various electronic devices.

[0116] like Figure 7 As shown, the work order review device 700 described in this embodiment includes: a review processing component startup module 701, a work order acquisition module 702 to be processed, a work order sending module 703 to be processed, an automated review module 704, a review result confirmation module 705 and a review result return module 706. Among them:

[0117] The audit processing component startup module 701 is used to start the preset automatic audit processing component;

[0118] The pending work order acquisition module 702 is used to acquire the pending work order submitted by the review request end;

[0119] The work order sending module 703 is used to send the work order to be processed to the automatic review processing component;

[0120] The automated audit module 704 is used to perform automated audit on the pending work orders according to the audit execution form preset in the automated audit processing component to obtain automated audit results, wherein the audit execution form includes the target audit ends corresponding to all pending work orders in the target business process and the audit policies of all target audit ends;

[0121] The audit result confirmation module 705 is used to send the automated audit result to all target audit terminals and obtain the audit confirmation results fed back by all target audit terminals;

[0122] The audit result feedback module 706 is used to return the automated audit result and the audit confirmation results fed back by all target audit terminals to the audit request terminal.

[0123] This application starts the preset automatic audit processing component; obtains the pending work order submitted by the audit request end; sends the pending work order to the automatic audit processing component; performs automatic audit on the pending work order according to the preset audit execution form in the automatic audit processing component to obtain the automatic audit result, wherein the audit execution form contains the target audit end corresponding to all the pending work orders in the target business process and the audit strategy of all target audit ends; sends the automatic audit result to all target audit ends to obtain the audit confirmation result fed back by all target audit ends; and sends the automatic audit result and the audit confirmation result fed back by all target audit ends back to the audit request end. Through the automatic audit processing component, it is realized to integrate the multi-party audit process into an intermediate audit processing component, reduce the submission of audit requests to multiple audit parties separately, and at the same time, separate the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends and easy waste of audit and transmission time, thereby improving the efficiency of work order audit.

[0124] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing the relevant hardware through computer-readable instructions, and the computer-readable instructions can be stored in a computer-readable storage medium. When the program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, the aforementioned storage medium can be a non-volatile storage medium such as a disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

[0125] It should be understood that, although the steps in the flowchart of the accompanying drawings are displayed in sequence as indicated by the arrows, these steps are not necessarily executed in sequence in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least a part of the steps in the flowchart of the accompanying drawings may include multiple sub-steps or multiple stages, and these sub-steps or stages are not necessarily executed at the same time, but can be executed at different times, and their execution order is not necessarily sequential, but can be executed in turn or alternately with other steps or at least a part of the sub-steps or stages of other steps.

[0126] To solve the above technical problems, the present application also provides a computer device. Figure 8 , Figure 8 This is a basic structural block diagram of the computer device in this embodiment.

[0127] The computer device 8 includes a memory 8a, a processor 8b, and a network interface 8c which are interconnected through a system bus. It should be noted that: Figure 8 Only a computer device 8 having a component memory 8a, a processor 8b, and a network interface 8c is shown, but it should be understood that it is not required to implement all the components shown, and more or fewer components may be implemented instead. Among them, those skilled in the art can understand that the computer device here is a device that can automatically perform numerical calculations and / or information processing according to pre-set or stored instructions, and its hardware includes but is not limited to a microprocessor, an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), a digital processor (DSP), an embedded device, etc.

[0128] The computer device may be a desktop computer, a notebook, a PDA, a cloud server, etc. The computer device may interact with the user through a keyboard, a mouse, a remote controller, a touch pad, or a voice control device.

[0129] The memory 8a includes at least one type of readable storage medium, and the readable storage medium includes flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memory, etc.), random access memory (RAM), static random access memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), programmable read-only memory (PROM), magnetic memory, disk, optical disk, etc. In some embodiments, the memory 8a can be an internal storage unit of the computer device 8, such as a hard disk or memory of the computer device 8. In other embodiments, the memory 8a can also be an external storage device of the computer device 8, such as a plug-in hard disk equipped on the computer device 8, a smart memory card (Smart Media Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (FlashCard), etc. Of course, the memory 8a can also include both the internal storage unit of the computer device 8 and its external storage device. In this embodiment, the memory 8a is generally used to store the operating system and various application software installed on the computer device 8, such as a computer-readable instruction of a work order review method, etc. In addition, the memory 8a can also be used to temporarily store various types of data that have been output or are to be output.

[0130] The processor 8b may be a central processing unit (CPU), a controller, a microcontroller, a microprocessor, or other data processing chips in some embodiments. The processor 8b is generally used to control the overall operation of the computer device 8. In this embodiment, the processor 8b is used to run the computer-readable instructions stored in the memory 8a or process data, such as running the computer-readable instructions of the work order review method.

[0131] The network interface 8c may include a wireless network interface or a wired network interface. The network interface 8c is generally used to establish a communication connection between the computer device 8 and other electronic devices.

[0132] The computer device proposed in this embodiment belongs to the field of research and development design technology and is applied to the scenario of automated audit of business work orders. This application starts a preset automatic audit processing component; obtains the pending work order submitted by the audit request end; sends the pending work order to the automatic audit processing component; performs automated audit on the pending work order according to the preset audit execution form in the automatic audit processing component to obtain the automated audit result, wherein the audit execution form contains the target audit end and the audit strategy of all target audit ends corresponding to all pending work orders in the target business process; sends the automated audit result to all target audit ends to obtain the audit confirmation result fed back by all target audit ends; and sends the automated audit result and the audit confirmation result fed back by all target audit ends back to the audit request end. Through the automatic audit processing component, it is realized to integrate such processes as multi-party audit into an intermediate audit processing component, reduce the submission of audit requests to multiple audit parties separately, and at the same time, separate the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends and easy waste of audit and transmission time, thereby improving the efficiency of work order audit.

[0133] The present application also provides another implementation, namely, providing a computer-readable storage medium, wherein the computer-readable storage medium stores computer-readable instructions, and the computer-readable instructions can be executed by a processor to enable the processor to perform the steps of the work order review method as described above.

[0134] The computer-readable storage medium proposed in this embodiment belongs to the field of research and development design technology and is applied to the scenario of automated audit of business work orders. This application starts a preset automatic audit processing component; obtains the pending work order submitted by the audit request end; sends the pending work order to the automatic audit processing component; performs automated audit on the pending work order according to the preset audit execution form in the automatic audit processing component to obtain the automated audit result, wherein the audit execution form contains the target audit end and the audit strategy of all target audit ends corresponding to all pending work orders in the target business process; sends the automated audit result to all target audit ends to obtain the audit confirmation result fed back by all target audit ends; and sends the automated audit result and the audit confirmation result fed back by all target audit ends back to the audit request end. Through the automatic audit processing component, it is realized to integrate such processes as multi-party audit into an intermediate audit processing component, reduce the submission of audit requests to multiple audit parties separately, and at the same time, separate the audit execution step from the audit end, and the audit end only performs the audit result confirmation operation, avoiding the problem of high uncontrollability at multiple audit ends and easy waste of audit and transmission time, thereby improving the efficiency of work order audit.

[0135] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application, or the part that contributes to the prior art, can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, magnetic disk, optical disk), and includes a number of instructions for a terminal device (which can be a mobile phone, computer, server, air conditioner, or network device, etc.) to execute the methods described in each embodiment of the present application.

[0136] Obviously, the embodiments described above are only some embodiments of the present application, rather than all embodiments. The preferred embodiments of the present application are given in the accompanying drawings, but they do not limit the patent scope of the present application. The present application can be implemented in many different forms. On the contrary, the purpose of providing these embodiments is to make the understanding of the disclosure of the present application more thorough and comprehensive. Although the present application is described in detail with reference to the aforementioned embodiments, for those skilled in the art, it is still possible to modify the technical solutions recorded in the aforementioned specific implementation methods, or to perform equivalent replacement of some of the technical features therein. Any equivalent structure made using the contents of the specification and drawings of this application, directly or indirectly used in other related technical fields, is similarly within the scope of patent protection of this application.

Claims

1. A work order review method, characterized in that: The steps include: Start the preset automatic review processing component; Get the pending work orders submitted by the review requester; Sending the pending work order to the automatic review processing component; According to the audit execution form preset in the automatic audit processing component, the work order to be processed is automatically audited to obtain an automated audit result, wherein the audit execution form includes the target audit ends corresponding to all the work orders to be processed in the target business process and the audit policies of all the target audit ends; Send the automated audit results to all target audit terminals, and obtain audit confirmation results fed back by all target audit terminals; The automated audit result and the audit confirmation results fed back by all target audit terminals are transmitted back to the audit request terminal.

2. The work order review method according to claim 1, characterized in that: The work order to be processed includes the node identification information of the audit initiator and the node identification information of the audit requester. After executing the step of obtaining the work order to be processed submitted by the audit requester, the method further includes: By parsing the work order to be processed, the node identification information of the audit initiating end and the node identification information of the audit requesting end are obtained; By comparing the node identification information of the audit initiating end with the node identification information of the audit requesting end, identifying the work order category corresponding to the to-be-processed work order, wherein the work order category includes the first-initiated to-be-processed work order category and the transitional to-be-processed work order category; If the node identification information of the audit initiating end is the node identification information of the audit requesting end, then the pending work order is a first-issue pending work order; If the node identification information of the audit initiating end is not the node identification information of the audit requesting end, the to-be-processed work order is a transitional to-be-processed work order.

3. The work order review method according to claim 2, characterized in that: After executing the step of sending the to-be-processed work order to the automatic review processing component, the method further includes: According to the authority of the review request end and the work order category of the work order to be processed, the status information of the work order to be processed is set, and the action status corresponding to the work order to be processed is set.

4. The work order review method according to claim 3, characterized in that: The step of setting the status information of the work order to be processed and the action status corresponding to the work order to be processed according to the authority status of the review request end and the work order category of the work order to be processed specifically includes: If the pending work order is an initial pending work order, the status information of the pending work order is set to a newly generated work order, and the action status corresponding to the pending work order is set to be composed of two fields: generated and submitted; If the pending work order is a transitional pending work order, and the authority of the review request end is to forward it to the subsequent node for review only, then the status information of the pending work order is set to the work order to be forwarded, and the action status corresponding to the pending work order is set to be composed of two fields: transfer and forward; If the pending work order is a transitional pending work order, and the authority of the review request end is to conduct review first and then forward it to the subsequent node for review, then the status information of the pending work order is set to the work order for hierarchical review, and the action corresponding to the pending work order is set according to the review result of the review request end.

5. The work order review method according to claim 4, characterized in that: The step of setting the action status corresponding to the pending work order according to the audit result of the audit request end specifically includes: If the audit result of the audit request end is approved, the action status corresponding to the pending work order is composed of two fields: passed and transferred; If the audit result of the audit request end is audit rejection, the action status corresponding to the pending work order is composed of two fields: rejection and transfer.

6. The work order review method according to claim 3, characterized in that: Before executing the step of automatically reviewing the work order to be processed according to the review execution form preset in the automatic review processing component to obtain the automatic review result, the method further includes: Pre-acquire all node identification information included in the target business process, and construct an audit link diagram based on the audit flow relationship between all node identification information; Setting the action conditions that can be executed by the node identification information, wherein the action conditions include generating submission, forwarding, passing, and rejecting; The audit execution form is generated according to the audit link diagram and the executable actions of all node identification information.

7. The work order review method according to claim 6, characterized in that: The step of automatically reviewing the work order to be processed according to the review execution form preset in the automatic review processing component to obtain the automatic review result specifically includes: Based on the target audit terminals respectively corresponding to all the work orders to be processed in the target business process, identifying all the audit terminals involved in the work orders to be processed; According to the audit execution form, the hierarchical relationship of all audit terminals involved in the pending work order is identified, and the audit terminals that conduct direct audit and indirect audit on the pending work order are distinguished by screening, wherein the indirect audit means continuing the audit on the basis of the audit by the audit terminal that conducts direct audit; Performing automated auditing according to the hierarchical relationship between all auditing ends involved in the work order to be processed and the auditing strategies of all auditing ends involved in the work order to be processed; The status information and action status corresponding to the to-be-processed work order at all audit terminals involved are obtained as the automated audit result.

8. A work order review device, characterized in that: include: The audit processing component startup module is used to start the preset automatic audit processing component; The pending work order acquisition module is used to obtain the pending work orders submitted by the review request end; A module for sending work orders to be processed, used for sending the work orders to be processed to the automatic review processing component; An automated audit module, used to perform automated audit on the pending work orders according to the audit execution form preset in the automated audit processing component, and obtain automated audit results, wherein the audit execution form includes the target audit ends corresponding to all pending work orders in the target business process and the audit policies of all target audit ends; An audit result confirmation module is used to send the automated audit result to all target audit terminals and obtain the audit confirmation results fed back by all target audit terminals; The audit result feedback module is used to return the automated audit result and the audit confirmation results fed back by all target audit terminals to the audit request terminal.

9. A computer device, characterized in that: It comprises a memory and a processor, wherein the memory stores computer-readable instructions, and when the processor executes the computer-readable instructions, the steps of the work order review method as described in any one of claims 1 to 7 are implemented.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-readable instructions, and when the computer-readable instructions are executed by a processor, the steps of the work order review method according to any one of claims 1 to 7 are implemented.

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