Stamping point automatic order sending system based on sensing terminal
By designing a resident automatic order dispatch system based on perception terminals, the existing system's inefficiency under high documents is solved, automatic order dispatch and review are realized, management level is improved, order tracking is supported, and operation and maintenance process is optimized.
Patent Information
- Application Number
- CN202411668991.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-21
- Publication Date
- 2025-03-07
AI Technical Summary
The existing order distribution system is difficult to handle efficiently when the number of documents is large, resulting in accumulated workload of the approval node, abnormal document review process, inability to dispatch orders in a timely manner, and difficult order tracking, which affects operation and maintenance work.
Design a resident automatic order distribution system based on perception terminals, including document processing module, document distribution module and document tracking module. Through the two-way connection between the central processor and the business platform, automated document distribution and review, and real-time order tracking are realized.
It improves the efficiency of document dispatch and review, realizes automatic, real-time and accurate distribution of work orders, reduces duplicate work by dispatchers, improves the level of enterprise management, and supports effective tracking and operation and maintenance process optimization of orders.
Smart Images
Figure CN119579106A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of automatic dispatching orders, and in particular to a stationary automatic dispatching order system based on a sensing terminal. Background Art
[0002] The existing dispatching technology usually requires the front-line business personnel to enter the customer information, order information, financial plan and other contents into the system first, and then dispatch the order to the professional credit personnel through the system to comprehensively evaluate the customer's risk situation, issue relevant opinions and determine whether the document is qualified and the relevant additional conditions. However, in the business development period with rapid growth of the document volume, this manual dispatching method will lead to low dispatching efficiency, stagnation of a large number of document review processes, which is not conducive to the development of the business. Now the automatic dispatching service is gradually emerging. Automatic dispatching refers to automatically matching the appropriate maintenance personnel according to the type, location, urgency and other information of the work order, and pushing the work order to them without manual intervention, which can save labor costs, improve dispatching efficiency, shorten response time and improve customer satisfaction. However, the existing dispatching system dispatches a large number of documents to one review node, resulting in the accumulation of workload at the approval node and abnormalities in the document review process. In addition, the large amount of dispatching workload will cause the order to be unable to be dispatched in time, and it is not convenient to track the order after it is issued, making it difficult to carry out the order operation and maintenance work after dispatching. Therefore, it is necessary to improve this. Summary of the invention
[0003] The purpose of the present invention is to provide a stationary automatic dispatching system based on a sensing terminal to solve the problems raised in the above-mentioned background technology.
[0004] To achieve the above object, the present invention provides the following technical solutions: a stationed automatic dispatching system based on a sensing terminal, comprising a central processing unit module, a business platform, a document processing module, a document dispatching module, a sensing module and a document tracking module, wherein the central processing unit and the business platform, the document dispatching module, the document processing module, the sensing module and the document tracking module are bidirectionally connected; The document processing module includes a receiving module, an evaluation module, a summary module and an audit module; The document distribution module includes a screening module, a matching module, a positioning module and an execution module; The document tracking module includes a collection module, an analysis module, a creation module and a storage module; The perception module includes a human-computer interaction panel.
[0005] Preferably, the central processor and the service platform are connected via one of 4G network, 5G network, optical fiber, Ethernet, and cable.
[0006] Preferably, the receiving module is used to receive the document to be processed information sent by the business platform to the system, and the document to be processed information includes the orders to be processed, the customers corresponding to each order to be processed, and the product information, wherein the product information includes the customer's area and the product use area; The evaluation module is used to evaluate the relevant risk level of the order according to the document information; The aggregation module aggregates the relevant risk levels of the orders and the regional information of the product usage areas and sends them to the review module; The review module is used to determine a target review node for approving the pending document, and send the pending document to the target review node for review.
[0007] Preferably, the evaluation module includes a first evaluation unit and a second evaluation unit; the first evaluation unit determines, for each pending order, the customer risk level of the customer in the pending order according to a first scoring factor set of the area where the customer of the pending order is located, wherein the first scoring factor set is generated by the actual regional conditions and risk factors of the area where the customer of the pending order is located, and there are differences in the actual regional conditions and risk factors of different customer areas; the second evaluation unit determines the order risk level of the pending order according to a second scoring factor set of the product usage area of the pending order, wherein the second scoring factor set is generated by the actual regional conditions and risk factors of the product usage area of the pending order, and there are differences in the actual regional conditions and risk factors of different product usage areas.
[0008] Preferably, the screening module is used to regularly screen work orders according to business types, and adopts a scheduled execution method to screen the business types for dispatching orders through advanced queries, and then further screen the work orders; The matching module is used to determine the work order number for dispatching, obtain the work order number through continuous updating and querying, match it according to the dispatching business rules, and determine the work order number for dispatching; The positioning module is used to dispatch orders according to the dispatching business rules. By locating the specific work order type in the detailed information interface of the work order, the processing department corresponding to different work order types under different branches is determined; if the processing department connected is a department under multiple levels, the unit of the second-level department is obtained as the dispatch object; The execution module is used to execute the work order transfer, operate the transfer button on the human-computer interaction page, and distribute the work order.
[0009] Preferably, the acquisition module is used to obtain customer information of visiting the website, and the user access information includes but is not limited to the logistics information contained in the order, the customer's region, the order's region, the client token of the website, the URL of the website, and the UserAgent parameter of the website; The analysis module is connected to the collection module. The analysis module is used to identify the source of the order channel according to the URL of the website visited by the user and the UserAgent parameter of the website visited, and to obtain the actual logistics information of the order according to the logistics feedback information on the logistics node; The creation module creates order data during the information session accessed by the analysis module, and the information of the order data includes but is not limited to customer information, order ID, order type, order logistics information and order commodity information; The storage module and the analysis module are connected to store and classify the channel source corresponding to the user access information, the client token for accessing the website, and the data information of the order.
[0010] Compared with the prior art, the present invention has the following beneficial effects: The present invention proposes an on-site automatic dispatching system based on a sensing terminal. Since it is provided with a document processing module, the efficiency of dispatching can be greatly improved, and the documents can be dispatched to the target review node for approval, thereby improving the review efficiency of the documents and making the review of the documents more efficient and accurate. Since it is provided with a document dispatching module, the work orders can be dispatched automatically, in real time and accurately quickly, and the automatic dispatching of work orders can be completed without human supervision, which significantly improves the efficiency of work order dispatching, ensures the timeliness of subsequent work order processing, effectively reduces a lot of repetitive and tedious work of dispatching personnel, and improves the management level of the enterprise. In addition, it is provided with a document tracking module, which can statistically analyze the actual information of each order, and take targeted operation measures for the subsequent operation and maintenance process of the order. BRIEF DESCRIPTION OF THE DRAWINGS
[0011] Figure 1 It is a schematic diagram of the overall structure of the system of the present invention.
[0012] Figure 2 It is a schematic diagram of the structure of the document processing module of the present invention.
[0013] Figure 3 It is a schematic diagram of the structure of the document distribution module of the present invention.
[0014] Figure 4 This is a schematic diagram of the structure of the document tracking module of the present invention. DETAILED DESCRIPTION
[0015] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.
[0016] See also Figures 1 to 4 The present invention provides a technical solution: a stationed automatic dispatching system based on a sensing terminal, including a central processing unit module, a business platform, a document processing module, a document dispatching module, a sensing module and a document tracking module, and the central processing unit and the business platform, the document dispatching module, the document processing module, the sensing module, and the document tracking module are bidirectionally connected.
[0017] The central processor and business platform are connected through one of the 4G network, 5G network, optical fiber, Ethernet, or cable.
[0018] The document processing module includes a receiving module, an evaluation module, a summary module and an audit module. The receiving module is used to receive the document processing information sent by the business platform to the system. The document processing information includes pending orders, customers corresponding to each pending order, and product information, where the product information includes the customer's area and the product use area; the evaluation module is used to evaluate the relevant risk level of the order based on the document information; the summary module summarizes the relevant risk level of the order and the regional information of the product use area and sends it to the audit module; the audit module is used to determine the target audit node for approval of the pending documents, and dispatch the pending documents to the target audit node for audit.
[0019] The evaluation module includes a first evaluation unit and a second evaluation unit; the first evaluation unit determines, for each pending order, the customer risk level of the customer in the pending order according to a first scoring factor set of the area where the customer of the pending order is located, wherein the first scoring factor set is generated by the actual regional conditions and risk factors of the area where the customer of the pending order is located, and there are differences in the actual regional conditions and risk factors of different customer areas; the second evaluation unit determines the order risk level of the pending order according to a second scoring factor set of the product use area of the pending order, wherein the second scoring factor set is generated by the actual regional conditions and risk factors of the product use area of the pending order, and there are differences in the actual regional conditions and risk factors of different product use areas.
[0020] The business platform sends document information to this system, and the document information includes pending orders, customers corresponding to each pending order, and product information, and the product information includes the customer's region and the product use region; for each pending order, the customer risk level of the customer in the pending order is determined according to the first scoring factor set of the customer's region of the pending order, wherein the first scoring factor set is generated by the regional actual situation and risk factors of the region where the customer of the pending order is located, and the regional actual situation and risk factors of different customer regions are different; for each pending order, the order risk level of the pending order is determined according to the second scoring factor set of the product use region of the pending order, wherein the second scoring factor set is generated by the regional actual situation and risk factors of the product use region of the pending order, and the regional actual situation and risk factors of different product use regions are different; all customer risk levels, order risk levels, and regional information of product use regions are sent to the approval system, so that the approval system determines the target approval node for approval of the pending document, and dispatches the pending document to the target approval node for approval, so as to improve the efficiency of dispatching, and dispatches the document to the target review node for approval, so as to improve the review efficiency of the document, and make the review of the document more efficient and accurate.
[0021] The document dispatching module includes a screening module, a matching module, a positioning module and an execution module. The screening module is used to regularly screen work orders according to business types. It uses a scheduled execution method to screen the business types for dispatching orders through advanced queries, and then further screen the work orders; the matching module is used to determine the work order number for dispatching orders. Through continuous updates and queries, the work order number is obtained, and the work order number is determined by matching according to the dispatching business rules; the positioning module is used to dispatch orders according to the dispatching business rules, and the specific work order type is located in the detailed information interface of the work order to determine the processing department corresponding to different work order types under different branches; if the docking processing department is a department under multiple levels, the unit of the second-level department is obtained as the dispatch object; the execution module is used to execute the work order transfer, and the transfer button is operated on the human-computer interaction page to dispatch the work order.
[0022] The document tracking module includes a collection module, an analysis module, a creation module and a storage module. The collection module is used to obtain the customer information of the website, and the user access information includes but is not limited to the logistics information contained in the order, the customer's area, the order area, the client token for accessing the website, the URL for accessing the website and the UserAgent parameter for accessing the website; the analysis module is connected to the collection module, and the analysis module is used to identify the source of the order channel according to the URL of the website accessed by the user and the UserAgent parameter for accessing the website, and obtain the actual logistics information of the order according to the logistics feedback information on the logistics node; the creation module creates order data during the information session of the analysis module, and the information of the order data includes but is not limited to customer information, order ID, order type, order logistics information and order product information; the storage module is connected to the analysis module to store and classify the channel source corresponding to the user access information, the client token for accessing the website and the data information of the order.
[0023] The perception module includes a human-computer interaction panel, and the operator can log in to the account on the human-computer interaction panel to perform the required operations on the system.
[0024] The present invention proposes an on-site automatic dispatching system based on a sensing terminal. Since it is provided with a document processing module, the efficiency of dispatching can be greatly improved, and the documents can be dispatched to the target review node for approval, thereby improving the review efficiency of the documents and making the review of the documents more efficient and accurate. Since it is provided with a document dispatching module, the work orders can be dispatched automatically, in real time and accurately quickly, and the automatic dispatching of work orders can be completed without human supervision, which significantly improves the efficiency of work order dispatching, ensures the timeliness of subsequent work order processing, effectively reduces a lot of repetitive and tedious work of dispatching personnel, and improves the management level of the enterprise. In addition, it is provided with a document tracking module, which can statistically analyze the actual information of each order, and take targeted operation measures for the subsequent operation and maintenance process of the order.
[0025] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.
Claims
1. A stationary automatic dispatching system based on a sensing terminal, characterized by: It includes a central processing unit module, a business platform, a document processing module, a document distribution module, a sensing module and a document tracking module, wherein the central processing unit and the business platform, the document distribution module, the document processing module, the sensing module and the document tracking module are bidirectionally connected; The document processing module includes a receiving module, an evaluation module, a summary module and an audit module; The document distribution module includes a screening module, a matching module, a positioning module and an execution module; The document tracking module includes a collection module, an analysis module, a creation module and a storage module; The perception module includes a human-computer interaction panel.
2. According to claim 1, a stationed automatic dispatching system based on a sensing terminal is characterized by: The central processor and the service platform are connected via one of 4G network, 5G network, optical fiber, Ethernet, and cable.
3. According to claim 1, the automatic dispatching system based on the sensing terminal is characterized by: The receiving module is used to receive the document processing information sent by the business platform to the system, the document processing information includes the pending orders, the customers corresponding to each pending order, and the product information, wherein the product information includes the customer's area and the product use area; The evaluation module is used to evaluate the relevant risk level of the order according to the document information; The aggregation module aggregates the relevant risk levels of the orders and the regional information of the product usage areas and sends them to the review module; The review module is used to determine a target review node for approving the pending document, and send the pending document to the target review node for review.
4. According to claim 1, the automatic dispatching system based on the sensing terminal is characterized by: The evaluation module includes a first evaluation unit and a second evaluation unit; the first evaluation unit determines, for each pending order, the customer risk level of the customer in the pending order according to a first scoring factor set of the area where the customer of the pending order is located, wherein the first scoring factor set is generated by the actual regional situation and risk factors of the area where the customer of the pending order is located, and there are differences in the actual regional situation and risk factors of different customer areas; the second evaluation unit determines the order risk level of the pending order according to a second scoring factor set of the product use area of the pending order, wherein the second scoring factor set is generated by the actual regional situation and risk factors of the product use area of the pending order, and there are differences in the actual regional situation and risk factors of different product use areas.
5. According to claim 1, the automatic dispatching system based on the sensing terminal is characterized by: The screening module is used to regularly screen work orders according to business types, and adopts a scheduled execution method to screen the business types for dispatching orders through advanced queries, and then further screen the work orders; The matching module is used to determine the work order number for dispatching, obtain the work order number through continuous updating and querying, match it according to the dispatching business rules, and determine the work order number for dispatching; The positioning module is used to dispatch orders according to the dispatching business rules. By locating the specific work order type in the detailed information interface of the work order, the processing department corresponding to different work order types under different branches is determined; if the processing department connected is a department under multiple levels, the unit of the second-level department is obtained as the dispatch object; The execution module is used to execute the work order transfer, operate the transfer button on the human-computer interaction page, and distribute the work order.
6. The automatic dispatching system based on sensing terminal according to claim 1 is characterized by: The acquisition module is used to obtain customer information of visiting websites, and the user access information includes but is not limited to the logistics information contained in the order, the customer's region, the order's region, the client token of the website, the URL of the website, and the UserAgent parameter of the website; The analysis module is connected to the collection module. The analysis module is used to identify the source of the order channel according to the URL of the website visited by the user and the UserAgent parameter of the website visited, and to obtain the actual logistics information of the order according to the logistics feedback information on the logistics node; The creation module creates order data during the information session accessed by the analysis module, and the information of the order data includes but is not limited to customer information, order ID, order type, order logistics information and order commodity information; The storage module and the analysis module are connected to store and classify the channel source corresponding to the user access information, the client Token for accessing the website, and the data information of the order.