Express service management and control method and device, electronic equipment and storage medium
By obtaining and analyzing the express service requirements information and user tag set information, determining the express service needs of the target user, and generating corresponding reminder information, it solves the problem that couriers cannot accurately understand user needs and improves the quality of express service.
Patent Information
- Application Number
- CN202311170183.7
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2023-09-11
- Publication Date
- 2025-03-11
AI Technical Summary
The courier cannot accurately grasp the express service needs of the recipient user based on the limited information filled in based on the express waybill, resulting in failure to provide services that meet user needs during the delivery process, causing user dissatisfaction and reducing the quality of express service.
By obtaining express service requirements information and user tag set information, determine the target express service needs of the target user, and when identifying that the express waybill information contains the target user, corresponding express service reminder information is generated to guide couriers to provide services that are closer to user needs.
It realizes the generation of express service reminder information for target users based on user tag set information and express service requirements information, helping couriers provide services that are closer to user needs and improving the quality of express service.
Smart Images
Figure CN119599538A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of logistics technology, and specifically to an express service management method, a management device, an electronic device and a storage medium. Background Art
[0002] With the development of the Internet, more and more people are accustomed to online shopping. Therefore, online shopping has driven the entire logistics industry, and couriers carry out a large amount of express delivery work every day.
[0003] At present, in order to improve the efficiency of express delivery, couriers usually deliver express in accordance with conventional express delivery methods, for example, deliver the express to a unified express delivery point near the receiving address, and send information to notify the recipient to go to the unified express delivery point to sign for the express. The express delivery services required by recipients vary. For example, some recipients accept conventional delivery methods, some require door-to-door delivery, and some require telephone notification.
[0004] However, the courier is unable to accurately grasp the express service required by the recipient based on the limited information filled in on the express waybill. If the courier fails to provide the express service required by the recipient during the delivery process, it is easy to cause dissatisfaction among the recipients and result in low quality of express service. Summary of the invention
[0005] In view of this, the embodiments of the present application provide an express service management method, a management device, an electronic device and a storage medium to overcome or at least partially solve the problems of the above-mentioned prior art.
[0006] In a first aspect, an embodiment of the present application provides a method for express service management and control, including: obtaining express service requirement information; obtaining user tag set information; determining the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information; when it is identified that the express waybill information contains the target user, generating express service reminder information corresponding to the target express service requirement.
[0007] Among them, in some optional embodiments, obtaining express service requirement information includes: obtaining historical express service data; generating corresponding express service requirement information according to preset configuration rules and historical express service data, and the preset configuration rules are used to characterize the correspondence between the historical express service data and the express service requirement information.
[0008] Among them, in some optional embodiments, obtaining user tag set information includes: collecting user data; determining the user tag corresponding to the user data; storing the user data in a user database corresponding to the user tag; and generating corresponding user tag set information based on the user database.
[0009] Among them, in some optional embodiments, determining the user label corresponding to the user data includes: inputting the user data into a pre-trained deep learning neural network model, so that the deep learning neural network model outputs the corresponding user label according to the user data; and receiving the user label output by the deep learning neural network model.
[0010] Among them, in some optional embodiments, the target express service demand of the corresponding target user is determined according to the user tag information set and the express service requirement information, including: obtaining the user tag corresponding to the user tag set information; matching the user tag and the express service requirement information to obtain the tag matching degree; determining the user corresponding to the user tag whose tag matching degree is greater than or equal to a preset matching degree threshold as the target user, and determining the target user tag of the target user as the target express service demand of the target user.
[0011] Among them, in some optional embodiments, the express service management method also includes: receiving service credentials corresponding to the express waybill information; generating and storing corresponding express service management records according to the express service requirement information, the target express service demand and the service credentials.
[0012] Among them, in some optional embodiments, the express service management and control method also includes: determining whether the express service corresponding to the service certificate matches the target express service demand; when it is determined that the express service does not match the target express service demand, generating corresponding updated express service reminder information.
[0013] In the second aspect, the embodiment of the present application provides an express service management and control device, including a first acquisition module, a second acquisition module, a demand determination module, and a reminder information generation module. The first acquisition module is used to acquire express service requirement information; the second acquisition module is used to acquire user tag set information; the demand determination module is used to determine the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information; the reminder information generation module is used to generate express service reminder information corresponding to the target express service requirement when it is identified that the express waybill information contains the target user.
[0014] In a third aspect, an embodiment of the present application provides an electronic device, comprising a memory; one or more processors coupled to the memory; and one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, and the one or more applications are configured to execute the express service management method provided in the first aspect above.
[0015] In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, in which program code is stored. The program code can be called by a processor to execute the express service management method provided in the first aspect above.
[0016] In a fifth aspect, an embodiment of the present application provides a computer program product. When the computer program product runs on a computer device, it enables the computer device to execute the express service management method provided in the first aspect above.
[0017] The solution provided by the present application obtains express service requirement information and user tag set information, and determines the target express service demand of the corresponding target user based on the user tag set information and the express service requirement information, and generates express service reminder information corresponding to the target express service demand when it is identified that the express waybill information contains the target user. This realizes the generation of express service reminder information corresponding to the target express service demand of the target user based on the user tag set information and the express service requirement information, which is beneficial for the courier to provide the target user with express service that is closer to the target express service demand based on the express service reminder information, thereby improving the quality of express service. BRIEF DESCRIPTION OF THE DRAWINGS
[0018] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the embodiments or exemplary technical descriptions will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0019] Figure 1 A schematic diagram of a scenario of an express service management and control system provided in an embodiment of the present application is shown.
[0020] Figure 2 A flow chart of the express service management method provided in an embodiment of the present application is shown.
[0021] Figure 3 Another flow chart of the express service management method provided in the embodiment of the present application is shown.
[0022] Figure 4 A structural block diagram of the express service management and control device provided in an embodiment of the present application is shown.
[0023] Figure 5 A functional block diagram of an electronic device provided in an embodiment of the present application is shown.
[0024] Figure 6 A computer-readable storage medium provided in an embodiment of the present application for storing or carrying program code for implementing the express service management method provided in an embodiment of the present application is shown.
[0025] Figure 7A computer program product provided in an embodiment of the present application for storing or carrying program codes for implementing the express service management method provided in an embodiment of the present application is shown. DETAILED DESCRIPTION
[0026] In order to make the purpose, features, and advantages of the present application more obvious and easy to understand, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the embodiments described below are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.
[0027] It should be understood that when used in this specification and the appended claims, the term "comprising" indicates the presence of described features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof.
[0028] It should also be understood that the terms used in this application specification are only for the purpose of describing specific embodiments and are not intended to limit the application. As used in this application specification and the appended claims, the singular forms "a", "an" and "the" are intended to include plural forms unless the context clearly indicates other working conditions.
[0029] It should be further understood that the term “and / or” used in the specification and appended claims refers to any combination and all possible combinations of one or more of the associated listed items, and includes these combinations.
[0030] In addition, in the description of the present application, the terms "first", "second", "third", etc. are only used to distinguish the description and cannot be understood as indicating or implying relative importance.
[0031] With the development of the Internet, more and more people are accustomed to online shopping. Therefore, online shopping has driven the entire logistics industry, and couriers carry out a large amount of express delivery work every day.
[0032] At present, in order to improve the efficiency of express delivery, couriers usually deliver express in accordance with conventional express delivery methods, for example, deliver the express to a unified express delivery point near the receiving address, and send information to notify the recipient to go to the unified express delivery point to sign for the express. The express delivery services required by recipients vary. For example, some recipients accept conventional delivery methods, some require door-to-door delivery, and some require telephone notification.
[0033] However, the courier is unable to accurately grasp the express service required by the recipient based on the limited information filled in on the express waybill. If the courier fails to provide the express service required by the recipient during the delivery process, it is easy to cause dissatisfaction among the recipients and result in low quality of express service.
[0034] In response to the above problems, the express service management method, management device, electronic device and storage medium provided in the embodiments of the present application obtain express service requirement information and user tag set information, and determine the target express service demand of the corresponding target user based on the user tag set information and the express service requirement information, and generate express service reminder information corresponding to the target express service demand when it is identified that the express waybill information contains the target user, thereby realizing the generation of express service reminder information corresponding to the target express service demand of the target user based on the user tag set information and the express service requirement information, which is conducive to the courier providing the target user with express service that is closer to the target express service demand based on the express service reminder information, thereby improving the quality of express service.
[0035] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.
[0036] See also Figure 1 , which shows a schematic diagram of an application scenario of the express service management system provided in an embodiment of the present application, which may include a client 100 and a server 200. The client 100 is connected to the server 200 via a network and exchanges data with the server 200 via the network.
[0037] Among them, the client 100 can be any one of a mobile client (for example, a mobile phone client, a personal digital assistant (PDA) client, a tablet computer (Tablet Personal Computer, Tablet PC) client, a laptop computer client, a smart watch client, a smart bracelet client or a wearable client, etc.) or a fixed client (for example, a desktop computer client, a smart panel client, etc.). The type of the client 100 is not limited here and can be set according to actual needs.
[0038] Server 200 can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers, or any one of the cloud servers that provide basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDN), big data or artificial intelligence platforms, etc. The type of server 200 is not limited here and can be set according to actual needs.
[0039] The network can be any one of a ZigBee network, a Bluetooth (BT) network, a Wireless Fidelity (Wi-Fi) network, a Thread network, a Long Range Radio (LoRa) network, a Low-Power Wide-Area Network (LPWAN), an infrared network, a Narrow Band Internet of Things (NB-IoT), a Controller Area Network (CAN), a Digital Living Network Alliance (DLNA) network, a Wide Area Network (WAN), a Local Area Network (LAN), a Metropolitan Area Network (MAN) or a Wireless Personal Area Network (WPAN), etc. The type of network is not limited here and can be set according to actual needs.
[0040] See also Figure 2 , which shows a flow chart of a courier service control method provided by an embodiment of the present application. In a specific embodiment, the courier service control method can be applied to Figure 1 The server 200 in the express service management system shown in FIG. Figure 2 The process shown is described in detail, and the express service management method may include the following steps S110 to S140.
[0041] Step 110: Obtain express service requirement information.
[0042] In an embodiment of the present application, the server may include a management and control system. When an express user requires an express operation, an express service request may be sent to the management and control system. The management and control system receives and responds to the express service request and obtains the express service requirement information of the express user.
[0043] The express user may be any one of a recipient user, a courier or an express outlet, etc., the express operation may be any one of a mailing operation, a pickup operation or a delivery operation, etc., and the express service request may be any one of a mailing service request, a pickup service request or a delivery service request, etc. The express service requirement information may be used to represent the rules that the courier needs to comply with when providing express service. For example, the express service requirement information may include at least one of door-to-door delivery requirement information or telephone notification requirement information, etc. The specific type of the express service requirement information is not limited here and may be set according to actual needs.
[0044] Specifically, the management and control system may include a management and control rule module. When an express user needs to perform an express operation, he can send an express service request to the management and control rule module. The management and control rule module receives and responds to the express service request, obtains the express user's historical express service data, and generates corresponding express service requirement information based on preset configuration rules and historical express service data.
[0045] Among them, the preset configuration rules can be used to characterize the correspondence between historical express service data and express service requirement information. The historical express service data may include historical service quality scores and historical service complaint times, etc.
[0046] In one application scenario, historical express service data may include historical service quality scores and historical service complaint numbers, and express service requirement information may include door-to-door delivery requirement information and telephone notification requirement information. The preset configuration rules may be: when the historical service quality score is less than or equal to 65, the corresponding express service requirement information is door-to-door delivery requirement information; when the historical service complaint number is greater than or equal to 3 times, the corresponding express service requirement information is telephone notification requirement information.
[0047] In some embodiments, the management and control system may be provided with an input panel, which is connected to the management and control rule module and performs data interaction with the management and control rule module.
[0048] When the express user needs to perform an express operation, the express service request can be input into the input panel of the management and control system, for example, by handwriting or keystroke, and the management and control rule module receives the express service request through the input panel.
[0049] In some implementations, the management and control system may be provided with a speech recognition module, which is connected to the management and control rule module and performs data interaction with the management and control rule module.
[0050] When an express user needs to perform an express operation, he can send a voice message carrying an express service request within the voice collection range of the voice recognition module. The management and control rule module collects the voice information through the voice recognition module, performs voice recognition on the voice information, and obtains the express service request.
[0051] In some implementations, the client is associated with the courier user, the client is connected to the control rule module via a network, and data is exchanged with the control rule module via the network.
[0052] When an express user needs to perform an express operation, he can send an express service request to the client. The client receives and responds to the express service request and forwards the express service request to the management and control rule module through the network. The management and control rule module receives the express service request forwarded by the client.
[0053] Step S120: Obtain user tag information.
[0054] In an embodiment of the present application, the server may further include a portrait system, which is connected to the control system and exchanges data with the control system. The portrait system may collect user data of express users, determine user tags corresponding to the user data, store the user data in a user database corresponding to the user tags, and generate corresponding user tag set information according to the user database.
[0055] Among them, the user database may include at least any one of the recipient user data of the recipient user, the courier data of the courier, and the outlet data of the courier outlet, and the user tag may include at least any one of the recipient user tag corresponding to the recipient user, the courier tag corresponding to the courier, and the outlet tag corresponding to the courier outlet, etc.
[0056] Specifically, the portrait system may include a data acquisition module, a data storage module and a portrait service module which are connected in sequence, and the data acquisition module, the data storage module and the portrait service module may interact with each other.
[0057] The data collection module can collect user data of express delivery users and send the collected user data to the data storage module. The data storage module receives and responds to the user data, determines the user tag corresponding to the user data, and stores the user data in the user database corresponding to the user tag, and sends a portrait instruction to the portrait service module. The portrait service module receives and responds to the portrait instruction, generates corresponding user tag set information according to the user database, and realizes the construction of a user database according to user tags. The user data obtained in various scenarios can be saved in a user database. For example, in the "Thousand Faces for Thousands of People" scenario or the "User Grouping" scenario, it is convenient to uniformly manage user data in various scenarios, and the data in the user database can be conveniently extracted in various data development scenarios, thereby improving the applicability of the user database.
[0058] The data collection module may collect data (Cookies), Internet Protocol (IP) data, and device identification code data stored on the user's local terminal to obtain corresponding user data.
[0059] User data may include at least any one of recipient user data, courier data, and courier outlet data, and user tags may include date indicator information, user indicator information, user name, service content, and service value, etc.
[0060] The data storage module stores a pre-trained deep learning neural network model, which can be used to convert user data into corresponding user tags. The data storage module can input user data into the pre-trained deep learning neural network model, which receives and responds to the user data, converts the user data into corresponding user tags, and outputs the user tags to the data storage module, which receives and responds to the user tags output by the deep learning neural network model, and stores the user data in the user database corresponding to the user tags.
[0061] The deep learning neural network model can be a Convolutional Neural Networks (CNN) model, a Deep Belief Networks (DBN) model, a Stacked Auto Encoder Networks (SAE) model, a Recurrent Neural Networks (RNN) model, a Deep Neural Networks (DNN) model, a Long Short-Term Memory (LSTM) network model or a Gated Recurring Units (GRU) model, etc. The type of deep learning neural network model is not limited here and can be set according to actual needs.
[0062] In an application scenario, user data may include that the service value of the express service quality of express point A on 20230301 is 80, the service value of the express service quality of express point B on 20230301 is 65, the recipient of mobile phone number A on 20230302 needs door-to-door delivery, the recipient of mobile phone number B on 20230303 needs to be notified by phone, the service value of the express service quality of courier A on 20230305 is 99, and the service value of the express service quality of courier B on 20230306 is 40.
[0063] Among them, the highest service value of express service quality is 100. The higher the service value of express service quality, the better the express service quality.
[0064] The data storage module can determine that the date indicator information in the user tag corresponding to the user data includes 20230301, 20230302, 20230303, 20230305 and 20230306, the user indicator information in the user tag corresponding to the user data includes express delivery outlets, recipient users and couriers, the user names in the user tags corresponding to the user data include express delivery outlets A, express delivery outlets B, mobile phone number A, recipient number B, courier A and courier B, the service content in the user tags corresponding to the user data includes service quality, door-to-door delivery, telephone notification and express service quality, and the service values in the user tags corresponding to the user data include 80, 65, door-to-door delivery required (indicated by 1), telephone notification required (indicated by 1), 99 and 40.
[0065] The data storage module can generate a corresponding user database according to the above date indicator information, user indicator information, user name, service content and service value, as shown in Table 1.
[0066] Table 1
[0067] Indicator Date User indicator information Username Service Content Service Value 20230301 Express delivery outlets Express delivery outlet A Express service quality 80 20230301 Express delivery outlets Express delivery outlet B Express service quality 65 20230302 Recipient User Mobile phone number A Door-to-door delivery 1 20230303 Recipient User Mobile phone number B Telephone Union Notice 1 20230305 Courier Courier A Express service quality 99 20230306 Courier Courier B Express service quality 40
[0068] It should be noted that the user database is not limited to that shown in Table 1, and can be specifically configured according to actual needs.
[0069] Step 130: Determine the target express service requirement of the corresponding target user according to the user tag set information and the express service requirement information.
[0070] In an embodiment of the present application, after obtaining the user tag set information, the management and control system can determine the corresponding target express service demand based on the user tag set information and the express service requirement information.
[0071] Specifically, after obtaining the user tag set information, the management and control rule module can obtain the user tag corresponding to the user tag set information, and match the recipient user tag and the express service requirement information to obtain the tag matching degree, and determine the user corresponding to the user tag whose tag matching degree is greater than or equal to the preset matching degree threshold as the target user, and determine the target user tag of the target user as the target express service requirement of the target user.
[0072] The user tag may be defined according to at least one of the user's occupation, age, geographic location, hobbies, and service preferences. For example, the user tag may be defined according to any one of "whether a college student is in school", "whether door-to-door delivery is required", "whether a telephone notification is required", and "whether a complaint is likely to be made".
[0073] The preset matching degree threshold may be a matching degree pre-set by the express service administrator, or may be a matching degree automatically generated by the control rule module according to the control process of controlling the express service for multiple times. For example, the preset matching degree threshold may be 80%, the preset matching degree threshold may be 95%, the preset matching degree threshold may be 90%, etc. The type of the preset matching degree threshold is not limited here, and may be set according to actual needs.
[0074] In one application scenario, the preset matching threshold is 90%. The express service demand information is door-to-door delivery demand information, and the user tags corresponding to the user tag set information include door-to-door delivery required (user tag a), telephone notification required (user tag b), door-to-door delivery required and easy to complain (user tag c), and easy to complain (user tag d).
[0075] User label a corresponds to express user a, user label b corresponds to express user b, user label c corresponds to express user c, and user label d corresponds to express user d.
[0076] The management and control rule module can match user tag a with door-to-door delivery demand information, and obtain a matching degree a of 99%, match user tag b with door-to-door delivery demand information, and obtain a matching degree b of 0, match user tag c with door-to-door delivery demand information, and obtain a matching degree c of 95%, and match user tag d with door-to-door delivery demand information, and obtain a matching degree d of 1%.
[0077] The courier user a corresponding to the matching degree a is determined as the target user a, and the user tag a of the target user a (target user tag a) is determined as the target courier service requirement of the target user a. The courier user c corresponding to the matching degree c is determined as the target user c, and the user tag c of the target user c (target user tag c) is determined as the target courier service requirement of the target user c.
[0078] Step 140: When it is identified that the express waybill information contains the target user, express service reminder information corresponding to the target express service demand is generated.
[0079] In an embodiment of the present application, after the management and control system determines the corresponding target express service demand based on the user tag set information and the express service requirement information, it can obtain the express waybill information and identify the express waybill information. When it is identified that the express waybill information contains the target user, express service reminder information corresponding to the target express service demand is generated, thereby realizing the generation of express service reminder information corresponding to the target express service demand of the target user based on the user tag set information and the express service requirement information. This is conducive to the courier providing the target user with express service that is closer to the target express service demand based on the express service reminder information, thereby improving the quality of the express service.
[0080] Among them, the express service reminder information can be at least any one of text express service reminder information, sound express service reminder information or light express service reminder information, etc. The type of express service reminder information is not limited here and can be set according to actual needs.
[0081] Specifically, the management and control system may further include a management and control service module, which is connected to the management and control rule module and performs data exchange with the management and control rule module.
[0082] After determining the corresponding target express service demand based on the user tag set information and the express service requirement information, the management and control rule module can send the target user and the target express service demand to the management and control service module. The management and control service module receives and responds to the target user and the target express service demand, obtains the express waybill information, and identifies the express waybill information. When it is identified that the express waybill information contains the target user, it generates express service reminder information corresponding to the target express service demand.
[0083] The solution provided in this embodiment obtains express service requirement information and user tag set information, and determines the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information, and generates express service reminder information corresponding to the target express service requirement when it is identified that the express waybill information contains the target user. This realizes the generation of express service reminder information corresponding to the target express service requirement of the target user based on the user tag set information and the express service requirement information, which is beneficial for the courier to provide the target user with express service that is closer to the target express service requirement based on the express service reminder information, thereby improving the quality of the express service.
[0084] See also Figure 3 , which shows a flow chart of a courier service control method provided by another embodiment of the present application. In a specific embodiment, the courier service control method can be applied to Figure 1 The server 200 in the express service management system shown in FIG. Figure 3 The process shown is described in detail, and the express service management method may include the following steps S210 to S260.
[0085] Step S210: Obtain express service requirement information.
[0086] Step S220: Obtain user tag set information.
[0087] Step S230: determining the target express service requirement of the corresponding target user according to the user tag set information and the express service requirement information.
[0088] Step S240: when it is identified that the express waybill information contains the target user, express service reminder information corresponding to the target express service demand is generated.
[0089] In this embodiment, step S210, step S220, step S230 and step S240 may refer to the contents of the corresponding steps in the aforementioned embodiments, which will not be described in detail here.
[0090] Step S250: Receive the service certificate corresponding to the express waybill information.
[0091] In this embodiment, when the management and control service module recognizes that the express waybill information contains the target user, after generating express service reminder information corresponding to the target express service demand, the courier can record the corresponding service credentials when providing the corresponding express service to the target user, and upload the service credentials to the client. The client receives and responds to the service credentials, and sends the service credentials to the management and control service module through the network. The management and control service module receives the service credentials returned by the client.
[0092] The service credential may include at least one of a service image, a service dialogue, a service video, etc. The type of the service credential is not limited here and can be set according to actual needs.
[0093] Step S260: Generate and store corresponding express service management and control records according to the express service requirement information, target express service requirements and service credentials.
[0094] In this embodiment, after receiving the service certificate corresponding to the express waybill information, the management and control service module can generate a corresponding express service management record according to the express service requirement information, the target express service demand and the service certificate, and store the express service management record, thereby realizing the record of the express service provided by the courier, making it convenient for the express service administrator to supervise the express service provided by the courier according to the express service management record, thereby further improving the quality of the express service.
[0095] In some embodiments, after receiving the service certificate corresponding to the express waybill information, the management and control service module can determine whether the express service corresponding to the service certificate matches the target express service demand, and when it is determined that the express service does not match the target express service demand, it generates corresponding updated express service reminder information to remind the courier to update the express service according to the express waybill information, so that the updated express service is close to the target express service demand, thereby further improving the quality of the express service.
[0096] The solution provided in this embodiment obtains express service requirement information and user tag set information, and determines the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information, and generates express service reminder information corresponding to the target express service requirement when it is identified that the express waybill information contains the target user, and receives the service certificate corresponding to the express waybill information, and generates and stores the corresponding express service management and control record based on the express service requirement information, the target express service requirement and the service certificate, thereby realizing the recording of the express service provided by the courier, facilitating the express service administrator to supervise the express service provided by the courier based on the express service management and control record, and further improving the quality of the express service.
[0097] See also Figure 4 , which shows an express service control device 300 provided by an embodiment of the present application. The express service control device 300 can be applied to Figure 1 The server 200 in the express service management system shown in FIG. Figure 4 The express service management device 300 shown is described in detail. The express service management device 300 may include a first acquisition module 310, a second acquisition module 320, a demand determination module 330 and a reminder information generation module 340.
[0098] The first acquisition module 310 can be used to acquire express service requirement information; the second acquisition module 320 can be used to acquire user tag set information; the demand determination module 330 can be used to determine the target express service demand of the corresponding target user based on the user tag set information and the express service requirement information; the reminder information generation module 340 can be used to generate express service reminder information corresponding to the target express service demand when it is identified that the express waybill information contains the target user.
[0099] In some implementations, the first acquisition module 310 may be a first acquisition unit and a first generation unit.
[0100] The first acquisition unit can be used to acquire historical express service data; the first generation unit can be used to generate corresponding express service requirement information according to preset configuration rules and historical express service data, and the preset configuration rules can be used to characterize the correspondence between historical express service data and express service requirement information.
[0101] In some implementations, the second acquisition module 320 may include a collection unit, a first determination unit, a storage unit, and a second generation unit.
[0102] The collection unit can be used to collect user data; the first determination unit can be used to determine the user tag corresponding to the user data; the storage unit can be used to store the user data in a user database corresponding to the user tag; the second generation unit can be used to generate corresponding user tag set information based on the user database.
[0103] In some embodiments, the first determining unit may include an input subunit and a receiving subunit.
[0104] The input subunit can be used to input user data into a pre-trained deep learning neural network model, so that the deep learning neural network model outputs corresponding user tags based on the user data; the receiving subunit can be used to receive the user tags output by the deep learning neural network model.
[0105] In some implementations, the demand determination module 330 may include a second acquisition unit, a matching unit, and a second determination unit.
[0106] The second acquisition unit can be used to obtain the user tag corresponding to the user tag set information; the matching unit can be used to match the user tag and the express service requirement information to obtain the tag matching degree; the second determination unit can be used to determine the user corresponding to the user tag whose tag matching degree is greater than or equal to the preset matching degree threshold as the target user, and determine the target user tag of the target user as the target express service requirement of the target user.
[0107] In some embodiments, the express service management and control device 300 may further include a receiving module and a record generating module.
[0108] The receiving module can be used to receive the service certificate corresponding to the express waybill information; the record generating module can be used to generate and store the corresponding express service management and control records according to the express service requirement information, the target express service demand and the service certificate.
[0109] In some embodiments, the express service management and control device 300 may further include a matching determination module and an update information generation module.
[0110] The matching determination module can be used to determine whether the express service corresponding to the service certificate matches the target express service requirement; the update information generation module can be used to generate corresponding update express service reminder information when it is determined that the express service does not match the target express service requirement.
[0111] The solution provided in this embodiment obtains express service requirement information and user tag set information, and determines the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information, and generates express service reminder information corresponding to the target express service requirement when it is identified that the express waybill information contains the target user. This realizes the generation of express service reminder information corresponding to the target express service requirement of the target user based on the user tag set information and the express service requirement information, which is beneficial for the courier to provide the target user with express service that is closer to the target express service requirement based on the express service reminder information, thereby improving the quality of the express service.
[0112] It should be noted that each embodiment in this specification is described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same and similar parts between the embodiments can be referred to each other. For the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment. Any processing method described in the method embodiment can be implemented by the corresponding processing module in the device embodiment, and will not be repeated one by one in the device embodiment.
[0113] In addition, each functional module in each embodiment of the present application can be integrated into a processing module, or each module can exist physically separately, or two or more modules can be integrated into one module. The above integrated modules can be implemented in the form of hardware or software functional modules.
[0114] See also Figure 5, which shows a functional block diagram of an electronic device 500 provided by an embodiment of the present application, and the electronic device 500 may include one or more of the following components: a memory 510, a processor 520, and one or more applications, wherein the one or more applications may be stored in the memory 510 and configured to be executed by the one or more processors 520, and the one or more applications are configured to execute the method described in the aforementioned method embodiment.
[0115] The memory 510 may include a random access memory (RAM) or a read-only memory (ROM). The memory 510 may be used to store instructions, programs, codes, code sets or instruction sets. The memory 510 may include a program storage area and a data storage area, wherein the program storage area may store instructions for implementing an operating system, instructions for implementing at least one function (such as obtaining express service requirement information, obtaining user tag set information, determining target express service requirements, identifying express waybill information, generating express service reminder information, obtaining historical express service data, generating express service requirement information, collecting user data, determining user tags, storing user data, generating user tag set information, inputting user data, outputting user tags, receiving user tags, obtaining user tags, matching user tags and express service requirement information, obtaining tag matching, determining target users, determining target express service requirements, receiving service credentials, generating express service management and control records, storing express service management and control records, determining whether to match, determining mismatch, and generating and updating express service reminder information, etc.), instructions for implementing the following various method embodiments, etc. The storage data area can also store data created by the electronic device 500 during use (such as express service requirement information, user tag set information, target users, target express service requirements, express waybill information, express service reminder information, historical express service data, preset configuration rules, correspondence, user data, user tags, user database, deep learning neural network model, tag matching degree, preset matching degree threshold, service credentials, express service management and control records, and updated express service reminder information), etc.
[0116] The processor 520 may include one or more processing cores. The processor 520 uses various interfaces and lines to connect various parts of the entire electronic device 500, and executes various functions and processes data of the electronic device 500 by running or executing instructions, programs, code sets or instruction sets stored in the memory 510, and calling data stored in the memory 510. Optionally, the processor 520 can be implemented in at least one hardware form of digital signal processing (DSP), field-programmable gate array (FPGA), and programmable logic array (PLA). The processor 520 can integrate one or a combination of a central processing unit (CPU), a graphics processing unit (GPU), and a modem. Among them, the CPU mainly processes the operating system, user interface, and application programs; the GPU is responsible for rendering and drawing display content; and the modem is used to process wireless communications. It can be understood that the above-mentioned modem may not be integrated into the processor 520, but may be implemented separately through a communication chip.
[0117] Please refer to Figure 6 , which shows a structural block diagram of a computer-readable storage medium provided in an embodiment of the present application. The computer-readable storage medium 600 stores a program code 610, which can be called by a processor to execute the method described in the above method embodiment.
[0118] The computer readable storage medium 600 can be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read-only memory), an EPROM, a hard disk, or a ROM. Optionally, the computer readable storage medium 600 includes a non-transitory computer-readable storage medium. The computer readable storage medium 600 has storage space for program code 610 that performs any method steps in the above method. These program codes can be read from or written to one or more computer program products. The program code 610 can be compressed, for example, in an appropriate form.
[0119] Please refer to Figure 7, which shows a structural block diagram of a computer program product 700 provided in an embodiment of the present application. The computer program product 700 includes a computer program / instruction 710, and the computer program / instruction 710 is stored in a computer-readable storage medium of a computer device. When the computer program product 700 is run on a computer device, a processor of the computer device reads the computer program / instruction 710 from the computer-readable storage medium, and the processor executes the computer program / instruction 710, so that the computer device executes the method described in the above method embodiment.
[0120] The solution provided in this embodiment obtains express service requirement information and user tag set information, and determines the target express service requirement of the corresponding target user based on the user tag set information and the express service requirement information, and generates express service reminder information corresponding to the target express service requirement when it is identified that the express waybill information contains the target user. This realizes the generation of express service reminder information corresponding to the target express service requirement of the target user based on the user tag set information and the express service requirement information, which is beneficial for the courier to provide the target user with express service that is closer to the target express service requirement based on the express service reminder information, thereby improving the quality of the express service.
[0121] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present application.
Claims
1. A method for managing and controlling express services, characterized in that: include: Obtain information on courier service requirements; Get user tag set information; Determine the target express service requirement of the corresponding target user according to the user tag set information and the express service requirement information; When it is identified that the express waybill information includes the target user, express service reminder information corresponding to the target express service demand is generated.
2. The express service management method according to claim 1, characterized in that: The obtaining of express service requirement information includes: Get historical express service data; According to the preset configuration rules and the historical express service data, corresponding express service requirement information is generated, and the preset configuration rules are used to characterize the corresponding relationship between the historical express service data and the express service requirement information.
3. The express service management method according to claim 1, characterized in that: The obtaining of user tag set information includes: Collect user data; Determining a user tag corresponding to the user data; storing the user data in a user database corresponding to the user tag; According to the user database, corresponding user tag set information is generated.
4. The express service management method according to claim 3, characterized in that: The determining the user tag corresponding to the user data includes: Inputting the user data into a pre-trained deep learning neural network model so that the deep learning neural network model outputs a corresponding user tag according to the user data; Receive the user label output by the deep learning neural network model.
5. The express service management method according to claim 1, characterized in that: The determining, according to the user tag information set and the express service requirement information, the target express service requirement of the corresponding target user includes: Get the user tag corresponding to the user tag set information; Matching the user tag and the express service requirement information to obtain a tag matching degree; The user corresponding to the user tag whose tag matching degree is greater than or equal to a preset matching degree threshold is determined as a target user, and the target user tag of the target user is determined as the target express service demand of the target user.
6. The express service management method according to any one of claims 1 to 5, characterized in that: Also includes: Receive a service certificate corresponding to the express waybill information; Generate and store corresponding express service management and control records based on the express service requirement information, the target express service demand and the service certificate.
7. The express service management method according to claim 6, characterized in that: Also includes: Determining whether the express service corresponding to the service certificate matches the target express service demand; When it is determined that the express service does not match the target express service requirement, corresponding express service update reminder information is generated.
8. A courier service control device, characterized in that: include: The first acquisition module is used to obtain express service requirement information; The second acquisition module is used to obtain user tag set information; A demand determination module, used to determine the target express service demand of the corresponding target user according to the user tag set information and the express service requirement information; The reminder information generating module is used to generate the express service reminder information corresponding to the target express service demand when it is identified that the express waybill information contains the target user.
9. An electronic device, characterized in that: include: Memory; One or more processors coupled to the memory; One or more applications, wherein the one or more applications are stored in the memory and configured to be executed by one or more processors, and the one or more applications are configured to execute the express service management method as described in any one of claims 1 to 7.
10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores program code, and the program code can be called by a processor to execute the express service management and control method as described in any one of claims 1 to 7.