Business processing method, apparatus, device, medium, and program product

Abstract

The present disclosure provides a business processing method, device, equipment, medium and program product, which can be applied to the field of artificial intelligence and the field of financial technology. The method comprises: detecting a position of a customer to obtain a first position of the customer; controlling a directional sound wave generator to send a first directional sound wave carrying business handling notification information to the first position, wherein the first directional sound wave comprises first ultrasonic waves of at least two phases, the first ultrasonic waves of the at least two phases are superimposed in a first area corresponding to the first position to generate a sound signal that can be heard by the user, and the business handling notification information comprises a second position for handling a target business of the customer; and in the case where it is detected that the customer arrives at the second position, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, wherein the second directional sound wave is used to instruct the customer to perform a target business handling process.

Description

Technical Field

[0001] The present disclosure relates to the fields of artificial intelligence and financial technology, and more specifically to business processing methods, devices, equipment, media, and program products. Background Art

[0002] Due to risk control and regulatory requirements, relevant banking businesses require customers to conduct business offline. During the process of customers conducting business, privacy services need to be provided to customers.

[0003] In related technologies, when customers handle business, especially large-value business, they need to be accompanied by a lobby manager for communication and guidance. In addition, when customers handle business, they need to communicate through a loudspeaker, which to a certain extent discloses customer privacy. Summary of the Invention

[0004] In view of the above problems, the present disclosure provides a business processing method, apparatus, device, medium and program product.

[0005] According to the first aspect of the present disclosure, a business processing method is provided, including: performing position detection on a customer to obtain a first position of the customer; controlling a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes a first ultrasonic wave of at least two phases, and the first ultrasonic wave of at least two phases is superimposed in a first area corresponding to the first position to generate a sound signal that can be heard by the user, and the business processing notification information includes a second position for processing a target business for the customer; when it is detected that the customer has arrived at the second position, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0006] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, including: when the reading module corresponding to the second location recognizes the customer, the second area corresponding to the second location is determined, and the second area includes distance information and height information; according to the distance information and the height information, the sound emission angle of the second directional sound wave is determined; based on the sound emission angle of the second directional sound wave, the directional sound wave generator is controlled to send the second directional sound wave to the second area.

[0007] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: performing position detection on the customer to determine the distance information and height information corresponding to the customer; when the distance information and height information corresponding to the customer are inconsistent with the second area, updating the second area; and updating the sound angle of the second directional sound wave according to the updated second area.

[0008] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: when there are other people around the customer, determining other personnel areas corresponding to the other personnel; detecting the regional position relationship between the second area and the other personnel areas; and under the condition that the regional position relationship indicates that there is a space between the second area and the other personnel areas, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second location.

[0009] According to an embodiment of the present disclosure, detecting the regional position relationship between the second area and other personnel areas includes: determining the length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and the other personnel area information; determining the orientation angle information related to the other personnel based on the length ratio, wherein the orientation angle information related to the other personnel represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface; and detecting the angle comparison result between the orientation angle information and the second regional angle, wherein the regional position relationship includes the angle comparison result, and when the angle comparison result represents that the orientation angle information is greater than the second regional angle, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second position; wherein the second regional angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface and the specified boundary of the second area, and the specified boundary is perpendicular to the preset projection surface.

[0010] According to an embodiment of the present disclosure, performing position detection on a customer and determining distance information and height information corresponding to the customer includes: performing target object detection on a scene image related to the customer to obtain distance information and height information.

[0011] According to an embodiment of the present disclosure, controlling a directional sound wave generator to send a first directional sound wave carrying business processing notification information to a first location includes: determining a propagation path of a first ultrasonic wave of at least two phases according to the first location; and controlling the directional sound wave generator to send a first ultrasonic wave of at least two phases to the first location based on the propagation path.

[0012] According to an embodiment of the present disclosure, performing location detection on a customer to obtain a first location of the customer includes: controlling a radio frequency signal sensor to perform location detection on a radio frequency chip in a service form carried by the customer to obtain the first location.

[0013] According to an embodiment of the present disclosure, the above method also includes: controlling the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer; and obtaining business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the customer's business demand content.

[0014] The second aspect of the present disclosure provides a business processing device, including: a detection module, used to detect the position of a customer and obtain the customer's first position; a first sending module, used to control a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, and the at least two phases of first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal that can be heard by the user, and the business processing notification information includes a second position for processing the target business for the customer; and a second sending module, used to control the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position when detecting that the customer has arrived at the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0015] A third aspect of the present disclosure provides an electronic device, comprising: one or more processors; and a memory for storing one or more computer programs, wherein the one or more processors execute the one or more computer programs to implement the steps of the above method.

[0016] The fourth aspect of the present disclosure further provides a computer-readable storage medium having a computer program or instructions stored thereon, which implements the steps of the above method when the computer program or instructions are executed by a processor.

[0017] The fifth aspect of the present disclosure further provides a computer program product, comprising a computer program or instructions, which implement the steps of the above method when executed by a processor.

[0018] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first location. Since the first ultrasonic waves of at least two phases of the first directional sound wave are superimposed in a first area corresponding to the first location, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business. It can also prevent the business processing notification information from being obtained by other people besides the customer, reducing human resource costs while improving the privacy of the customer during the business processing process; when it is detected that the customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. In addition, since the directional sound wave generator is designed to send the second directional sound wave carrying business processing information to the second area corresponding to the second location, the need for the customer to communicate using a loudspeaker when handling the business is avoided, which may cause other people to obtain specific business processing information, protect the customer's business processing information from being leaked, and achieve the effect of reducing the risk of customer information leakage. BRIEF DESCRIPTION OF THE DRAWINGS

[0019] The above contents and other objects, features and advantages of the present disclosure will become more apparent through the following description of the embodiments of the present disclosure with reference to the accompanying drawings, in which:

[0020] Figure 1 Schematically illustrates an application scenario diagram of a business processing method, apparatus, device, medium, and program product according to an embodiment of the present disclosure;

[0021] Figure 2 The flowchart of the service processing method according to the embodiment of the present disclosure is schematically shown;

[0022] Figure 3 Schematically shows a propagation diagram of a second directional sound wave according to an embodiment of the present disclosure;

[0023] Figure 4 Schematically shows a schematic diagram of propagation of a second directional sound wave in the presence of other persons according to an embodiment of the present disclosure;

[0024] Figure 5 A schematic diagram schematically illustrates a service processing method according to an embodiment of the present disclosure;

[0025] Figure 6 Schematically shows a structural block diagram of a service processing device according to an embodiment of the present disclosure; and

[0026] Figure 7 A block diagram of an electronic device suitable for implementing a service processing method according to an embodiment of the present disclosure is schematically shown. DETAILED DESCRIPTION

[0027] Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. However, it should be understood that these descriptions are merely exemplary and are not intended to limit the scope of the present disclosure. In the detailed description below, for ease of explanation, many specific details are set forth to provide a comprehensive understanding of the embodiments of the present disclosure. However, it is apparent that one or more embodiments may also be implemented without these specific details. In addition, in the following description, descriptions of well-known structures and technologies are omitted to avoid unnecessary confusion of the concepts of the present disclosure.

[0028] The terms used herein are only for describing specific embodiments and are not intended to limit the present disclosure. The terms "comprise," "include," etc. used herein indicate the presence of the features, steps, operations, and / or components, but do not exclude the presence or addition of one or more other features, steps, operations, or components.

[0029] All terms used herein (including technical and scientific terms) have the meanings commonly understood by those skilled in the art unless otherwise defined. It should be noted that the terms used herein should be interpreted as having a meaning consistent with the context of this specification and should not be interpreted in an idealized or overly rigid manner.

[0030] When expressions such as "at least one of A, B, and C, etc." are used, they should generally be interpreted in accordance with the meaning commonly understood by those skilled in the art (for example, "a system having at least one of A, B, and C" should include but is not limited to a system having A alone, B alone, C alone, A and B, A and C, B and C, and / or A, B, C, etc.).

[0031] In the technical solutions disclosed herein, the user information (including but not limited to user personal information, user image information, user device information, such as location information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved are all information and data authorized by the user or fully authorized by all parties, and the collection, storage, use, processing, transmission, provision, disclosure and application of the relevant data comply with relevant laws, regulations and standards, take necessary confidentiality measures, do not violate public order and good morals, and provide corresponding operation entrances for users to choose to authorize or refuse.

[0032] In scenarios where personal information is used for automated decision-making, the methods, devices, and systems provided by the embodiments of the present disclosure all provide users with corresponding operation portals for them to choose to agree or reject the automated decision-making results; if the user chooses to reject, the expert decision-making process will be entered. The expression "automated decision-making" here refers to the activity of automatically analyzing and evaluating an individual's behavioral habits, interests and hobbies, or economic, health, credit status, etc. through computer programs and making decisions. The expression "expert decision-making" here refers to the activity of making decisions by people who specialize in a certain field, have specialized experience, knowledge, and skills, and have reached a certain level of professionalism.

[0033] An embodiment of the present disclosure provides a business processing method, which performs position detection on a customer to obtain the customer's first position; controls a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes a first ultrasonic wave of at least two phases, and the first ultrasonic wave of at least two phases is superimposed in a first area corresponding to the first position to generate a sound signal that the user can hear, and the business processing notification information includes a second position for processing a target business for the customer; when it is detected that the customer has arrived at the second position, controls the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0034] Figure 1 The application scenario diagram of the business processing method, apparatus, device, medium and program product according to the embodiments of the present disclosure is schematically shown.

[0035] like Figure 1 As shown, the application scenario 100 according to this embodiment may include a radio frequency chip 101, a directional acoustic wave generator 102, a server 103, and a network 104. The network 104 is used as a medium for providing a communication link between the radio frequency chip 101, the directional acoustic wave generator 102, and the server 103. The network 104 may include various connection types, such as wired or wireless communication links or optical fiber cables.

[0036] The radio frequency chip 101 is used to locate the first position and the second position of the client and feed back the positioning result to the server 103 .

[0037] The directional sound wave generator 102 is configured to send a first directional sound wave and a second directional sound wave to the client according to the received first position and second position.

[0038] The server 103 may be a server that provides various services, and is configured to receive the first position and the second position, and send a control instruction to the directional sound wave generator 102 .

[0039] It should be noted that the business processing method provided in the embodiment of the present disclosure can generally be executed by the server 103. Accordingly, the business processing device provided in the embodiment of the present disclosure can generally be set in the server 103. The business processing method provided in the embodiment of the present disclosure can also be executed by a server or server cluster that is different from the server 103 and can communicate with the radio frequency chip 101, the directional sound wave generator 102 and / or the server 103. Accordingly, the business processing device provided in the embodiment of the present disclosure can also be set in a server or server cluster that is different from the server 103 and can communicate with the radio frequency chip 101, the directional sound wave generator 102 and / or the server 103.

[0040] It should be understood that Figure 1 The number of terminal devices, networks and servers in the embodiment is merely illustrative. Any number of terminal devices, networks and servers may be provided as required.

[0041] The following will be based on Figure 1 The scene described by Figures 2-6 The service processing method of the disclosed embodiment is described in detail.

[0042] Figure 2 The flowchart of the service processing method according to the embodiment of the present disclosure is schematically shown.

[0043] like Figure 2 As shown, the service processing method of this embodiment includes operations S210 to S230.

[0044] In operation S210 , a location of a client is detected to obtain a first location of the client.

[0045] According to an embodiment of the present disclosure, the first location of the customer may be the location where the customer is located in a bank rest area.

[0046] In operation S220, the directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, and the at least two phases of first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal that the user can hear, and the business processing notification information includes a second position for processing the target business for the customer.

[0047] According to an embodiment of the present disclosure, the directional sound wave generator for transmitting the first directional sound wave may be an ultrasonic wave matrix deployed in two walls with an angle of 90 degrees.

[0048] According to an embodiment of the present disclosure, the first directional sound wave may be a sound wave generated by a directional sound wave generator, wherein the first directional sound wave includes at least two first ultrasonic waves in phase, and each first ultrasonic wave corresponds to a sound source in the ultrasonic matrix.

[0049] According to an embodiment of the present disclosure, the business processing notification information may be a voice message issued by the lobby manager or counter staff, which may include business processing information and a second location for processing the target business for the customer, which may be the counter location for processing the target business.

[0050] According to an embodiment of the present disclosure, the first ultrasonic wave cannot be recognized by the human ear during the propagation process, and can only be recognized by the human ear when all the first ultrasonic waves are superimposed, wherein the first area is the location of the customer in the rest area, that is, the area where the first ultrasonic waves are superimposed.

[0051] In operation S230, when it is detected that the customer arrives at the second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0052] According to an embodiment of the present disclosure, the directional sound wave generator for transmitting the second directional sound wave may be a directional speaker such as an ultrasonic speaker (or a controllable directional sound column) provided above the counter.

[0053] According to an embodiment of the present disclosure, the second area may be the location where the customer is located in front of the counter, such as a rectangular frame area or a circular area surrounding the customer.

[0054] According to an embodiment of the present disclosure, the business processing information may be information communicated between a customer and a counter staff member when handling business.

[0055] According to an embodiment of the present disclosure, the propagation range of the second directional sound wave can just surround the customer, so that only the customer can hear the business processing information to complete the target business processing process.

[0056] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first location. Since the first ultrasonic waves of at least two phases of the first directional sound wave are superimposed in a first area corresponding to the first location, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business. It can also prevent the business processing notification information from being obtained by other people besides the customer, reducing human resource costs while improving the privacy of the customer during the business processing process; when it is detected that the customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. In addition, since the directional sound wave generator is designed to send the second directional sound wave carrying business processing information to the second area corresponding to the second location, the need for the customer to communicate using a loudspeaker when handling the business is avoided, which may cause other people to obtain specific business processing information, protect the customer's business processing information from being leaked, and achieve the effect of reducing the risk of customer information leakage.

[0057] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, including: when the reading module corresponding to the second location recognizes the customer, the second area corresponding to the second location is determined, and the second area includes distance information and height information; according to the distance information and the height information, the sound emission angle of the second directional sound wave is determined; based on the sound emission angle of the second directional sound wave, the directional sound wave generator is controlled to send the second directional sound wave to the second area.

[0058] According to an embodiment of the present disclosure, the reading module may be provided in front of the counter to detect whether the customer has arrived in front of the counter.

[0059] According to an embodiment of the present disclosure, when the reading module detects that the customer arrives in front of the counter (ie, the second position), a second area corresponding to the counter is determined, which may be a preset area.

[0060] According to an embodiment of the present disclosure, the height information may be the length of a straight line constructed between the directional sound wave generator and the second area.

[0061] According to an embodiment of the present disclosure, the distance information may be the length of a straight line constructed between the boundary of the second area and the center line of the second area, wherein the straight line corresponding to the distance information is perpendicular to the straight line corresponding to the height information.

[0062] Figure 3 The figure schematically shows the propagation of the second directional sound wave according to the embodiment of the present disclosure.

[0063] If the second area is in the form of a rectangular frame, such as Figure 3 As shown, the distance information (the straight-line distance between the boundary of the second area and the middle line of the second area) is m1 and m2 respectively, and the height information (the straight-line distance between the directional sound wave generator and the second area) can be h. The sound waves emitted by the directional sound wave generator just surround the second area.

[0064] According to an embodiment of the present disclosure, the sound emission angle of the second directional sound wave can be determined by formula (1).

[0065] , (1);

[0066] Where w is the width of the directional acoustic wave generator, is the sound angle obtained based on the distance information m1, is a sound emission angle obtained based on the distance information m2, wherein the sound emission angle is an angle between the second directional sound wave boundary and a second boundary in the second area that is perpendicular to the preset projection plane.

[0067] According to an embodiment of the present disclosure, based on the sound emission angle of the second directional sound wave, the directional sound wave generator is controlled to send the second directional sound wave to the second area, such as Figure 3 As shown, the emitted second directional sound waves can be heard by customers in the second area, thus preventing the customers' private information from being heard by others to a certain extent.

[0068] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: performing position detection on the customer to determine the distance information and height information corresponding to the customer; when the distance information and height information corresponding to the customer are inconsistent with the second area, updating the second area; and updating the sound angle of the second directional sound wave according to the updated second area.

[0069] According to an embodiment of the present disclosure, the position of the customer is detected, that is, the distance information and height information corresponding to the customer are determined according to the customer's body characteristics and the customer's position.

[0070] According to an embodiment of the present disclosure, if the distance information and height information corresponding to the customer are inconsistent with the second area, that is, the currently preset second area is too large or too small compared to the customer, dynamic adjustment needs to be made based on the actual situation of the customer to update the second area.

[0071] According to an embodiment of the present disclosure, the sound emission angle of the second directional sound wave is dynamically adjusted based on the updated second area, so that the customer can accurately receive the business processing information.

[0072] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: when there are other people around the customer, determining other personnel areas corresponding to the other personnel; detecting the regional position relationship between the second area and the other personnel areas; and under the condition that the regional position relationship indicates that there is a space between the second area and the other personnel areas, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second location.

[0073] According to an embodiment of the present disclosure, during the process of conducting business with a customer, the customer's surrounding environment is monitored in real time through a camera above the business personnel to determine whether there are other people around the customer.

[0074] According to an embodiment of the present disclosure, the other person area corresponding to other persons may be an area such as a rectangular frame or a circular frame.

[0075] According to an embodiment of the present disclosure, the area position relationship may be distance information between the second area and other personnel areas. For example, the distance information may be the spacing between the second area and other personnel areas, whether there is overlap between the second area and other personnel areas, etc.

[0076] According to an embodiment of the present disclosure, under the condition that the regional position relationship represents that there is a space between the second area and other personnel areas, that is, when the current positions of other personnel cannot be exposed to the second directional sound waves, the directional sound wave generator is controlled to send the second directional sound wave to the second area corresponding to the second position to ensure the privacy and security of the customer.

[0077] According to an embodiment of the present disclosure, detecting the regional position relationship between the second area and other personnel areas includes: determining the length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and the other personnel area information; determining the orientation angle information related to the other personnel based on the length ratio, wherein the orientation angle information related to the other personnel represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface; and detecting the angle comparison result between the orientation angle information and the second regional angle, wherein the regional position relationship includes the angle comparison result, and when the angle comparison result represents that the orientation angle information is greater than the second regional angle, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second position; wherein the second regional angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface and the specified boundary of the second area, and the specified boundary is perpendicular to the preset projection surface.

[0078] According to an embodiment of the present disclosure, the height difference information may be a difference between the height information of the second area and the height information of other personnel areas, wherein the height difference information is perpendicular to the preset projection plane.

[0079] According to an embodiment of the present disclosure, the distance difference information may be a distance difference between the second area and other personnel areas, wherein the distance difference information is parallel to a preset projection plane.

[0080] According to an embodiment of the present disclosure, the preset projection surface may be the ground corresponding to the directional sound wave generator, and its range is the coverage area of ​​the second directional sound wave on the ground.

[0081] Figure 4 The propagation diagram of the second directional sound wave in the presence of other people according to an embodiment of the present disclosure is schematically shown.

[0082] Among them, such as Figure 4 As shown, is the distance difference information between the second area and other personnel areas, is the height difference information between the second area and other personnel areas, and Constitute a triangular area, where It is the inner angle of the triangle in the triangular area facing the preset projection surface, that is, the orientation angle information.

[0083] According to an embodiment of the present disclosure, as shown in formula (2), the length ratio between the distance difference information and the height difference information is determined, and the orientation angle information related to other persons is further determined.

[0084] (2);

[0085] According to an embodiment of the present disclosure, when the orientation angle information is greater than the second area angle, and the other personnel are not within the propagation range of the second directional sound wave, the directional sound wave generator can be controlled to send the second directional sound wave to the second area corresponding to the second position. For example, as shown in the figure, the second area angle can be the angle α between the sound wave propagation boundary of the second directional sound wave (the propagation boundary on the side close to the other personnel area) and the specified boundary of the second area. The orientation angle information between the second area and the other personnel area is At this time, the orientation angle information is greater than the second area angle, and the directional sound wave generator sends a second directional sound wave to the second area.

[0086] According to an embodiment of the present disclosure, by determining the orientation angle information related to other personnel, it is measured in real time whether the distance between other personnel and the customer is in an information security state, and if the current customer privacy is at risk of being leaked, a prompt sound of "for the protection of your information security, please pay attention to the surrounding environment" is played, and the sound matrix will continue to be issued until the conditions are met.

[0087] According to an embodiment of the present disclosure, the position of the customer is detected, and distance information and height information corresponding to the customer are determined, including: performing target object detection on a scene image related to the customer to obtain the distance information and the height information.

[0088] According to an embodiment of the present disclosure, during the process of handling business with the customer, the surrounding environment of the customer is monitored in real time by a camera above the counter staff to ensure that the sound matrix is initiated after no other personnel are present during the process of handling business, thereby protecting the privacy of the customer.

[0089] According to an embodiment of the present disclosure, the directional sound wave generator is controlled to send a first directional sound wave carrying business handling notification information to a first position, including: determining the propagation path of the first ultrasonic wave of at least two phases according to the first position; and controlling the directional sound wave generator to send the first ultrasonic wave of at least two phases to the first position based on the propagation path.

[0090] According to an embodiment of the present disclosure, the first position is determined as the target position of the ultrasonic wave matrix transmitter, and the propagation path of the sound source corresponding to each first ultrasonic wave is adjusted to enable all first ultrasonic waves to be superimposed at the first position.

[0091] For example, a certain customer wants to handle a cash withdrawal business, and the counter needs a certain time to prepare, so the customer is arranged to wait in the rest area first, and when the preparation is completed, the first position of the customer is detected, and the customer is notified through the ultrasonic wave matrix that the current business can be handled, and the security personnel and others can also be notified through the ultrasonic wave matrix that "attention, there is a large amount of cash withdrawal at this counter, and the customer is ready to leave the store".

[0092] According to an embodiment of the present disclosure, the position of the customer is detected to obtain the first position of the customer, including: controlling the radio frequency signal sensor to detect the position of the radio frequency chip in the business sheet carried by the customer to obtain the first position.

[0093] According to an embodiment of the present disclosure, a radio frequency chip (Radio Frequency Identification, rfid) is arranged in the business sheet carried by the customer, wherein the radio frequency chip is arranged with the customer's queue number, for example, "A11" and "V05".

[0094] According to an embodiment of the present disclosure, RFID positioning devices are deployed in bank branches to cover the entire business hall of the branch. Based on indoor RFID positioning technology, the location of the RFID-tagged number ticket held by the customer is identified to determine the first location.

[0095] According to the embodiments of the present disclosure, since RFID technology is used, there is no need to rely on biometric technologies such as facial recognition to locate customers, thereby avoiding the collection, storage, and processing of customers' biometric information to protect customer privacy.

[0096] According to an embodiment of the present disclosure, the above method also includes: controlling the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer; and obtaining business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the customer's business demand content.

[0097] According to an embodiment of the present disclosure, a radio frequency signal sensor is installed on the lobby manager's portable device, and a radio frequency signal sensor is added to the service counter of the branch.

[0098] According to an embodiment of the present disclosure, when a lobby manager approaches a customer carrying a ticket, they use a radio frequency signal sensor to identify the customer's queue number. After fully understanding the customer's actual needs, the lobby manager enters the customer's needs into a portable device they carry with them. Using the customer's queue number as identification, the system then uploads the information to the bank's internal system.

[0099] Figure 5 The diagram schematically shows a service processing method according to an embodiment of the present disclosure.

[0100] like Figure 5 As shown, perform operation S510, control the radio frequency signal sensor to detect the position of the radio frequency chip in the business order carried by the customer, and obtain the first position. Perform operation S520, control the directional sound wave generator to send a first directional sound wave carrying the business processing notification information to the first position. Perform operation S530, determine whether there are other people around the customer. If so, perform operation S540, detect the regional position relationship between the second area and the other personnel area. Perform operation S550, under the condition that the regional position relationship indicates that there is a space between the second area and the other personnel area, control the directional sound wave generator to send a second directional sound wave to the second area corresponding to the second position. If not, perform operation S560, determine the second area corresponding to the second position, and perform operation S570 to determine the sound emission angle of the second directional sound wave. Perform operation S580, control the directional sound wave generator to send the second directional sound wave to the second area.

[0101] Based on the above business processing method, the present disclosure also provides a business processing device. Figure 7The device is described in detail.

[0102] Figure 7 The structural block diagram of the service processing device according to an embodiment of the present disclosure is schematically shown.

[0103] like Figure 7 As shown, the service processing device 700 of this embodiment includes a detection module 710 , a first sending module 720 and a second sending module 730 .

[0104] The detection module 710 is configured to detect the location of the client and obtain the first location of the client. In one embodiment, the detection module 710 may be configured to execute the operation S210 described above, which will not be described in detail herein.

[0105] First transmitting module 720 is configured to control a directional sound wave generator to transmit a first directional sound wave carrying service processing notification information to a first location. The first directional sound wave comprises at least two first ultrasonic waves of phases, which are superimposed in a first region corresponding to the first location to generate an audible sound signal audible to the user. The service processing notification information includes a second location for processing a target service for the customer. In one embodiment, first transmitting module 720 may be configured to perform operation S220 described above, which will not be further described herein.

[0106] The second sending module 730 is configured to, upon detecting that the customer has arrived at the second location, control the directional sound wave generator to transmit a second directional sound wave carrying business processing information to a second area corresponding to the second location. The second directional sound wave is configured to instruct the customer to execute the target business processing procedure. In one embodiment, the second sending module 730 may be configured to perform operation S230 described above and will not be further described here.

[0107] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first location. Since the first ultrasonic waves of at least two phases of the first directional sound wave are superimposed in a first area corresponding to the first location, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business. It can also prevent the business processing notification information from being obtained by other people besides the customer, reducing human resource costs while improving the privacy of the customer during the business processing process; when it is detected that the customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. In addition, since the directional sound wave generator is designed to send the second directional sound wave carrying business processing information to the second area corresponding to the second location, the need for the customer to communicate using a loudspeaker when handling the business is avoided, which may cause other people to obtain specific business processing information, protect the customer's business processing information from being leaked, and achieve the effect of reducing the risk of customer information leakage.

[0108] According to embodiments of the present disclosure, any multiple modules among the detection module 710, the first sending module 720, and the second sending module 730 can be combined into a single module, or any one of these modules can be split into multiple modules. Alternatively, at least part of the functionality of one or more of these modules can be combined with at least part of the functionality of other modules and implemented in a single module. According to embodiments of the present disclosure, at least one of the detection module 710, the first sending module 720, and the second sending module 730 can be at least partially implemented as a hardware circuit, such as a field programmable gate array (FPGA), a programmable logic array (PLA), a system on a chip, a system on a substrate, a system on a package, an application-specific integrated circuit (ASIC), or can be implemented in hardware or firmware through any other reasonable means of circuit integration or packaging, or can be implemented in any one of the three implementation methods of software, hardware, and firmware, or any appropriate combination of any of these. Alternatively, at least one of the detection module 710, the first sending module 720, and the second sending module 730 can be at least partially implemented as a computer program module that, when executed, performs the corresponding functionality.

[0109] According to an embodiment of the present disclosure, the second sending module 730 includes a first determining submodule, a second determining submodule, and a first sending submodule.

[0110] The first determining submodule is configured to determine a second area corresponding to the second position when the reading module corresponding to the second position identifies the customer, where the second area includes distance information and height information.

[0111] The second determining submodule is used to determine the sounding angle of the second directional sound wave according to the distance information and the height information.

[0112] The first sending submodule is used to control the directional sound wave generator to send the second directional sound wave to the second area based on the sound emission angle of the second directional sound wave.

[0113] According to an embodiment of the present disclosure, the second sending module 730 further includes a third determining submodule, a first updating submodule, and a second updating submodule.

[0114] The third determination submodule is used to detect the location of the customer and determine the distance information and height information corresponding to the customer.

[0115] The first updating submodule is configured to update the second area when the distance information and the height information corresponding to the client are inconsistent with those of the second area.

[0116] The second updating submodule is configured to update the sound emission angle of the second directional sound wave according to the updated second area.

[0117] According to an embodiment of the present disclosure, the second sending module 730 further includes a fourth determining submodule, a first detecting submodule, and a second sending submodule.

[0118] The fourth determining submodule is configured to determine other personnel areas corresponding to other personnel when there are other personnel around the customer.

[0119] The first detection submodule is configured to detect the regional position relationship between the second area and other personnel areas.

[0120] The second sending submodule is used to control the directional sound wave generator to send a second directional sound wave to a second area corresponding to the second position under the condition that the area position relationship indicates that there is a space between the second area and other personnel areas.

[0121] According to an embodiment of the present disclosure, the detection submodule includes a first determination unit, a second determination unit, and a first detection unit.

[0122] The first determining unit is configured to determine a length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and other personnel area information.

[0123] The second determination unit is used to determine the orientation angle information related to other people based on the length ratio, wherein the orientation angle information related to other people represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface.

[0124] The first detection unit is used to detect the angle comparison result between the orientation angle information and the second area angle, wherein the area position relationship includes the angle comparison result. When the angle comparison result indicates that the orientation angle information is greater than the second area angle, the directional sound wave generator is controlled to send a second directional sound wave to the second area corresponding to the second position; wherein the second area angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface, and the specified boundary of the second area, and the specified boundary is perpendicular to the preset projection surface.

[0125] According to an embodiment of the present disclosure, the third determining submodule includes a second detecting unit.

[0126] The second detection unit is used to detect the target object in the scene image related to the customer to obtain distance information and height information.

[0127] According to an embodiment of the present disclosure, the first sending module 720 includes a fifth determining submodule and a third sending submodule.

[0128] The fifth determining submodule is configured to determine, according to the first position, a propagation path of the first ultrasonic wave of at least two phases.

[0129] The third sending submodule is used to control the directional sound wave generator to send a first ultrasonic wave of at least two phases to a first position based on the propagation path.

[0130] According to an embodiment of the present disclosure, the detection module 710 includes a second detection submodule.

[0131] The second detection submodule is used to control the radio frequency signal sensor to perform position detection on the radio frequency chip in the service form carried by the customer to obtain a first position.

[0132] According to an embodiment of the present disclosure, the service processing apparatus 700 further includes a control module and an acquisition module.

[0133] The control module is used to control the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer.

[0134] The acquisition module is used to acquire the business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the customer's business demand content.

[0135] Figure 7 A block diagram of an electronic device suitable for implementing a service processing method according to an embodiment of the present disclosure is schematically shown.

[0136] like Figure 7As shown, the electronic device 700 according to an embodiment of the present disclosure includes a processor 701, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 702 or a program loaded from a storage portion 708 into a random access memory (RAM) 703. The processor 701 may include, for example, a general-purpose microprocessor (e.g., a CPU), an instruction set processor and / or a related chipset and / or a special-purpose microprocessor (e.g., an application-specific integrated circuit (ASIC)), etc. The processor 701 may also include onboard memory for caching purposes. The processor 701 may include a single processing unit or multiple processing units for performing different actions of the method flow according to the embodiment of the present disclosure.

[0137] Various programs and data required for the operation of the electronic device 700 are stored in the RAM 703. The processor 701, ROM 702, and RAM 703 are connected to each other via a bus 704. The processor 701 executes the various operations of the method flow according to the embodiment of the present disclosure by executing the programs in the ROM 702 and / or RAM 703. It should be noted that the programs may also be stored in one or more memories other than the ROM 702 and RAM 703. The processor 701 may also execute the various operations of the method flow according to the embodiment of the present disclosure by executing the programs stored in the one or more memories.

[0138] According to an embodiment of the present disclosure, electronic device 700 may further include an input / output (I / O) interface 705, which is also connected to bus 704. Electronic device 700 may also include one or more of the following components connected to I / O interface 705: an input section 706 including a keyboard, mouse, etc.; an output section 707 including devices such as a cathode ray tube (CRT), liquid crystal display (LCD), and speakers; a storage section 708 including a hard disk; and a communication section 709 including a network interface card such as a LAN card or modem. Communication section 709 performs communication processing via a network such as the Internet. A drive 710 is also connected to I / O interface 705 as needed. Removable media 711, such as a magnetic disk, optical disk, magneto-optical disk, semiconductor memory, etc., is installed in drive 710 as needed, so that computer programs read from the removable media can be installed into storage section 708 as needed.

[0139] The present disclosure also provides a computer readable storage medium, which can be included in the device / apparatus / system described in the above embodiments, or exist separately without being assembled into the device / apparatus / system. The above computer readable storage medium carries one or more programs, which, when executed, implement the method according to the embodiments of the present disclosure.

[0140] According to an embodiment of the present disclosure, the computer readable storage medium can be a non-volatile computer readable storage medium, which can include, but is not limited to, a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any appropriate combination thereof. In the present disclosure, the computer readable storage medium can be any tangible medium that contains or stores a program, which can be used by or in connection with an instruction execution system, apparatus, or device. For example, according to an embodiment of the present disclosure, the computer readable storage medium can include one or more memories of the ROM 702 and / or the RAM 703 described above and / or one or more memories other than the ROM 702 and the RAM 703.

[0141] The embodiments of the present disclosure also include a computer program product, which includes a computer program containing program codes for executing the methods shown in the flowcharts. When the computer program product is run in a computer system, the program codes are used to make the computer system implement the business processing method provided by the embodiments of the present disclosure.

[0142] The above functions defined in the system / apparatus of the embodiments of the present disclosure are performed when the computer program is executed by the processor 701. According to an embodiment of the present disclosure, the system, apparatus, module, unit, etc. described above can be implemented by computer program modules.

[0143] In one embodiment, the computer program can rely on a tangible storage medium such as an optical storage medium, a magnetic storage medium, etc. In another embodiment, the computer program can also be transmitted, distributed, and downloaded in the form of a signal via a network medium, and be downloaded and installed via the communication part 709 and / or installed from the detachable medium 711. The program codes contained in the computer program can be transmitted via any appropriate network medium, including but not limited to wireless, wired, etc., or any appropriate combination thereof.

[0144] In such an embodiment, the computer program can be downloaded and installed from a network via the communication section 709, and / or installed from a removable medium 711. When the computer program is executed by the processor 701, the above-described functions defined in the system of the embodiment of the present disclosure are performed. According to the embodiment of the present disclosure, the systems, devices, means, modules, units, etc. described above can be implemented by computer program modules.

[0145] According to an embodiment of the present disclosure, the program code for executing the computer program provided by the embodiment of the present disclosure can be written in any combination of one or more programming languages. Specifically, these computer programs can be implemented using high-level procedural and / or object-oriented programming languages, and / or assembly / machine languages. Programming languages ​​include, but are not limited to, languages ​​such as Java, C++, Python, "C" or similar programming languages. The program code can be executed entirely on the user computing device, partially on the user device, partially on a remote computing device, or entirely on a remote computing device or server. In cases involving a remote computing device, the remote computing device can be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computing device (for example, using an Internet service provider to connect via the Internet).

[0146] The flowcharts and block diagrams in the accompanying drawings illustrate the possible implementation architecture, functions and operations of the systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each box in the flowchart or block diagram can represent a module, program segment, or a part of code, and the above-mentioned module, program segment, or a part of code contains one or more executable instructions for implementing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in an order different from that marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flowchart, and the combination of boxes in the block diagram or flowchart, can be implemented with a dedicated hardware-based system that performs the specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0147] Those skilled in the art will appreciate that the features described in the various embodiments of the present disclosure may be combined and / or coupled in various ways, even if such combinations or couplings are not explicitly described in the present disclosure. In particular, the features described in the various embodiments of the present disclosure may be combined and / or coupled in various ways without departing from the spirit and teachings of the present disclosure. All such combinations and / or couplings fall within the scope of the present disclosure.

[0148] The above describes the embodiments of the present disclosure. However, these embodiments are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although each embodiment has been described separately above, this does not mean that the measures in each embodiment cannot be advantageously used in combination. Without departing from the scope of the present disclosure, those skilled in the art may make various substitutions and modifications, which should all fall within the scope of the present disclosure.

Claims

1. A business processing method, characterized in that: The method comprises: Performing location detection on the customer to obtain a first location of the customer; controlling a directional sound wave generator to transmit a first directional sound wave carrying service processing notification information to the first location, wherein the first directional sound wave includes at least two first ultrasonic waves of phases, the at least two first ultrasonic waves of phases being superimposed in a first area corresponding to the first location to generate a sound signal audible to the customer, and the service processing notification information includes a second location for processing a target service for the customer; When detecting that the customer arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, wherein the second directional sound wave is used to instruct the customer to execute a target business processing process; When detecting that the customer arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location includes: When the reading module corresponding to the second position recognizes the customer, determining a second area corresponding to the second position, where the second area includes distance information and height information; determining a sounding angle of the second directional sound wave according to the distance information and the height information; Based on the sound emission angle of the second directional sound wave, controlling the directional sound wave generator to transmit the second directional sound wave to the second area; When detecting that the customer arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location also includes: Performing location detection on the customer to determine distance information and height information corresponding to the customer; If the distance information and the height information corresponding to the customer are inconsistent with the second area, updating the second area; updating the emission angle of the second directional sound wave according to the updated second area; The method further comprises: Controlling the radio frequency signal sensor to detect the service order identifier of the service order carried by the customer; and Business demand information corresponding to the business order identifier is acquired from a mobile terminal, wherein the business demand information records the business demand content of the customer.

2. The method according to claim 1, characterized in that When detecting that the customer arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location also includes: In the case where there are other persons around the customer, determining other person areas corresponding to the other persons; detecting an area position relationship between the second area and the other personnel areas; Under the condition that the area position relationship indicates that there is a space between the second area and the other personnel areas, the directional sound wave generator is controlled to send the second directional sound wave to the second area corresponding to the second position.

3. The method according to claim 2, characterized in that The detecting the area position relationship between the second area and other personnel areas includes: Determining a length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and the other personnel area information; Determining orientation angle information related to the other person based on the length ratio, wherein the orientation angle information related to the other person represents an angle of an inner angle of a triangle facing a preset projection plane within a triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends the second directional sound wave to the preset projection plane; and detecting an angle comparison result between the orientation angle information and an angle of a second area, wherein the area position relationship includes the angle comparison result, and controlling the directional sound wave generator to transmit the second directional sound wave to a second area corresponding to the second position when the angle comparison result indicates that the orientation angle information is greater than the angle of the second area; Among them, the second area angle is the angle between the sound wave propagation boundary of the sound wave coverage area of ​​the second directional sound wave between the directional sound wave generator and the preset projection plane, and the designated boundary of the second area, and the designated boundary is perpendicular to the preset projection plane.

4. The method according to claim 1, wherein The detecting the location of the client and determining the distance information and height information corresponding to the client includes: Target object detection is performed on the scene image related to the customer to obtain the distance information and height information.

5. The method according to claim 1, wherein The controlling the directional sound wave generator to send a first directional sound wave carrying the service processing notification information to the first location includes: determining, according to the first position, propagation paths of the first ultrasonic waves of the at least two phases; Based on the propagation path, the directional sound wave generator is controlled to transmit the first ultrasonic waves of the at least two phases to the first position.

6. The method according to claim 1, characterized in that Detecting the location of the client to obtain the first location of the client includes: The radio frequency signal sensor is controlled to detect the position of the radio frequency chip in the service form carried by the customer to obtain the first position.

7. A service processing device, configured to execute the method according to any one of claims 1 to 6, characterized in that: The device comprises: A detection module, configured to detect a location of a customer and obtain a first location of the customer; a first sending module, configured to control a directional sound wave generator to send a first directional sound wave carrying service processing notification information to the first location, wherein the first directional sound wave includes at least two first ultrasonic waves of phases, the at least two first ultrasonic waves of phases being superimposed in a first area corresponding to the first location to generate a sound signal audible to the customer, and the service processing notification information includes a second location for processing a target service for the customer; and The second sending module is used to control the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position when it is detected that the customer arrives at the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

8. An electronic device comprising: one or more processors; a memory for storing one or more computer programs, It is characterized in that the one or more processors execute the one or more computer programs to implement the steps of the method according to any one of claims 1 to 6.

9. A computer-readable storage medium having a computer program or instruction stored thereon, characterized in that: When the computer program or instruction is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product comprising a computer program or instructions, characterized in that When the computer program or instruction is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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