Interaction method, interaction device, interaction system, electronic equipment and storage medium

Abstract

The embodiment of the invention discloses an interaction method, an interaction device, an interaction system, electronic equipment and a storage medium. According to the embodiment of the invention, the task state updating device sends the exception reporting request after obtaining the exception reporting code of the task, the server determines whether the task is abnormal according to the exception reporting code or the position feedback image in the exception reporting request, and if the task is abnormal, the task state updating device sends the exception reporting request. And determining feedback information including the appeal code and the task information of the task, and sending the feedback information to task state updating equipment of the shop to which the task belongs according to the task state updating equipment identifier. And the task state updating equipment generates a receipt printing instruction of the task according to the appeal code and sends a task appeal request to the server after collecting the appeal code, and the server determines whether the task is an abnormal task again according to the task appeal request. According to the embodiment of the invention, whether the task is abnormal or not can be secondarily judged by the shop, and the accuracy of responsibility determination between the delivery capacity and the shop is improved.

Description

[0001] This application is a divisional application of the Chinese patent application with the application date of April 12, 2024, application number 2024104445667, and invention name “Interaction method, interaction device, interaction system, electronic device and storage medium”. Technical Field

[0002] The present invention relates to the field of computer technology, and in particular to an interaction method, an interaction device, an interaction system, an electronic device and a storage medium. Background Art

[0003] In the field of e-commerce, the delivery of goods from stores to demanders involves multiple links, and each link may be handled by different processors. In the existing technology, the delivery capacity can report to the e-commerce platform that there are abnormalities in the delivery task of goods by providing evidence, but it is difficult for the e-commerce platform to determine the authenticity of the evidence provided by the delivery capacity, which will reduce the accuracy of the responsibility identification between the delivery capacity and the store. Summary of the invention

[0004] In view of this, an embodiment of the present invention provides an interactive method, an interactive device, an interactive system, an electronic device and a storage medium, which are used to determine whether there is an abnormality in the task based on the abnormality report code or the location feedback image in the abnormality report request, and provide a complaint channel for the store through the complaint code, thereby improving the accuracy of responsibility identification between delivery capacity and the store.

[0005] In a first aspect, an embodiment of the present invention provides an interaction method, applicable to a server, the method comprising:

[0006] In response to receiving an exception report request, extracting an exception report code or a position feedback image of a target task in the exception report request, wherein the exception report request carrying the exception report code is sent by a task status update device of a store to which the target task belongs, and the exception report request carrying the position feedback image is sent by a transport terminal, and the exception report request includes a task identifier of the target task;

[0007] Determine a first determination result of the target task according to the abnormality reporting code or the position feedback image, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0008] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0009] Based on the task status update device identifier, the feedback information is sent to the task status update device of the store to which the target task belongs, so that the task status update device generates a document printing instruction for the target task according to the complaint code, so as to print the complaint code and the task information in the task document of the target task;

[0010] In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

[0011] In a second aspect, an embodiment of the present invention provides an interaction method applicable to a task status update device, the method comprising:

[0012] In response to obtaining the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, so that the server determines a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to characterize whether the target task is an abnormal task;

[0013] Receiving feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task;

[0014] Generate a document printing instruction for the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task;

[0015] In response to collecting the complaint code, a task complaint request for the target task is sent to a server according to the complaint code.

[0016] In a third aspect, an embodiment of the present invention provides an interaction method applicable to a transport terminal, the method comprising:

[0017] Obtaining an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; and

[0018] Display the abnormality reporting code; and / or

[0019] The abnormality reporting code is sent to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0020] In a fourth aspect, an embodiment of the present invention provides an interaction method, the method comprising:

[0021] Obtaining an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; and

[0022] Display the abnormality reporting code; and / or

[0023] Sending the abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol;

[0024] In response to acquiring the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code;

[0025] In response to receiving the abnormality report request, extracting the abnormality report code or the position feedback image of the target task in the abnormality report request, the abnormality report request carrying the abnormality report code is sent by the task status update device of the store to which the target task belongs, and the abnormality report request carrying the position feedback image is sent by the transport terminal, and the abnormality report request includes the task identifier of the target task;

[0026] Determine a first determination result of the target task according to the abnormality reporting code or the position feedback image, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0027] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0028] Based on the task status update device identifier, sending the feedback information to the task status update device of the store to which the target task belongs;

[0029] Receiving the feedback information sent by the server;

[0030] Generate a document printing instruction for the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task;

[0031] In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code;

[0032] In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

[0033] In a fifth aspect, an embodiment of the present invention provides an interactive device, applicable to a server, the device comprising:

[0034] a request receiving unit, configured to extract, in response to receiving the abnormality reporting request, an abnormality reporting code or a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request carrying the abnormality reporting code is sent by a task status updating device of a store to which the target task belongs, and the abnormality reporting request carrying the position feedback image is sent by a transportation terminal of a store to which the target task belongs, and the abnormality reporting request includes a task identifier of the target task;

[0035] A result determination unit, used to determine a first determination result of the target task according to the abnormality reporting code or the position feedback image, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0036] a feedback information determining unit, configured to determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result indicating that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0037] A feedback information sending unit, configured to send the feedback information to the task status updating device of the store to which the target task belongs based on the task status updating device identifier, so that the task status updating device generates a document printing instruction for the target task according to the complaint code, so as to print the complaint code and the task information in the task document of the target task;

[0038] A second result determination unit is used to determine a second determination result of the target task in response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, according to the task appeal request, wherein the second determination result is used to characterize whether the target task is an abnormal task.

[0039] In a sixth aspect, an embodiment of the present invention provides an interactive device, applicable to a task status updating device, the device comprising:

[0040] A first request sending unit is used for sending an abnormality reporting request to a server according to the abnormality reporting code in response to obtaining the abnormality reporting code of the target task, so that the server determines a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0041] A feedback information receiving unit, used to receive feedback information sent by the server, wherein the feedback information includes a complaint code of a target task and task information of the target task;

[0042] A document printing unit, used for generating a document printing instruction of the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task;

[0043] The second request sending unit is used to send a task appeal request of the target task to the server according to the appeal code in response to collecting the appeal code.

[0044] In a seventh aspect, an embodiment of the present invention provides an interactive device, applicable to a transport terminal, the device comprising:

[0045] a code acquisition unit, used to acquire an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; and

[0046] A code display unit, used to display the abnormality reporting code; and / or

[0047] The code sending unit is used to send the abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0048] In an eighth aspect, an embodiment of the present invention provides a task status updating device, including:

[0049] Image acquisition device;

[0050] communication devices;

[0051] The control device is configured to, in response to obtaining the exception reporting code of the target task, send an exception reporting request to the server according to the exception reporting code, receive feedback information, the feedback information including the complaint code of the target task and the task information of the target task, generate a document printing instruction for the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code.

[0052] In a ninth aspect, an embodiment of the present invention provides an interactive system, including:

[0053] The server is configured to, in response to receiving an abnormality report request, extract an abnormality report code or a position feedback image of a target task in the abnormality report request, wherein the abnormality report request carrying the abnormality report code is sent by a task status update device of a store to which the target task belongs, and the abnormality report request carrying the position feedback image is sent by a transportation terminal, wherein the abnormality report request includes a task identifier of the target task, and a first determination result of the target task is determined according to the abnormality report code or the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task, and in response to the first determination result, characterize the target task as abnormal. task, determining feedback information and a task status update device identifier of the store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier, sending the feedback information to the task status update device of the store to which the target task belongs based on the task status update device identifier, and in response to receiving a task complaint request for the target task sent by the task status update device of the store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to characterize whether the target task is an abnormal task;

[0054] A task status updating device, configured to, in response to acquiring the abnormality reporting code of the target task, send an abnormality reporting request to a server according to the abnormality reporting code, receive feedback information sent by the server, generate a document printing instruction for the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code; and

[0055] The transport terminal is configured to obtain an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; and to display the abnormality reporting code; and / or to send the abnormality reporting code to a task status update device of a store to which the target task belongs via a short-range communication protocol.

[0056] In the tenth aspect, an embodiment of the present invention provides an electronic device, comprising a memory and a processor, wherein the memory is used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement a method as described in any one of the first to fourth aspects.

[0057] In the eleventh aspect, an embodiment of the present invention provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the method as described in any one of the first to fourth aspects is implemented.

[0058] In the twelfth aspect, an embodiment of the present invention provides a computer program product, wherein the computer program product includes a computer program / instructions, and when the computer program / instructions are executed by a processor, the method as described in any one of the first to fourth aspects is implemented.

[0059] After obtaining the abnormality reporting code of the task, the task status update device of the embodiment of the present invention sends an abnormality reporting request. The server determines whether the task is abnormal based on the abnormality reporting code or the position feedback image in the abnormality reporting request. If the task is abnormal, feedback information including the complaint code and task information of the task is determined, and feedback information is sent to the task status update device of the store to which the task belongs based on the task status update device identifier. The task status update device generates a document printing instruction for the task based on the complaint code, and after collecting the complaint code, sends a task complaint request to the server. The server determines again whether the task is an abnormal task based on the task complaint request. Therefore, the embodiment of the present invention can make a second determination as to whether the task is abnormal, thereby improving the accuracy of responsibility identification between distribution capacity and stores. BRIEF DESCRIPTION OF THE DRAWINGS

[0060] The above and other objects, features and advantages of the present invention will become more apparent through the following description of the embodiments of the present invention with reference to the accompanying drawings, in which:

[0061] Figure 1 is a schematic diagram of the hardware system architecture of an embodiment of the present invention;

[0062] Figure 2 is a block diagram of a task status updating device according to an embodiment of the present invention;

[0063] Figure 3-Figure 4 is a flow chart of an interactive method according to a first embodiment of the present invention;

[0064] Figure 5 is a schematic diagram of an interface of an embodiment of the present invention;

[0065] Figure 6 is another interface schematic diagram of an embodiment of the present invention;

[0066] Figure 7 is a schematic diagram of a task document of a target task in an embodiment of the present invention;

[0067] Figure 8 is a flow chart of determining a second determination result in an optional implementation manner of an embodiment of the present invention;

[0068] Fig. 9 is another interface schematic diagram of an embodiment of the present invention;

[0069] Fig.10 is a flow chart of the interactive method of the first embodiment of the present invention on the server side;

[0070] Fig.11 is a flow chart of the interactive method of the first embodiment of the present invention on the task status updating device side;

[0071] Fig.12 is a flow chart of the interaction method of the first embodiment of the present invention at the transport terminal side;

[0072] Figure 13-Figure 14 is a flow chart of an interactive method according to a second embodiment of the present invention;

[0073] Fig.15 is another interface schematic diagram of an embodiment of the present invention;

[0074] Fig.16 is a flow chart of the interactive method of the second embodiment of the present invention on the server side;

[0075] Fig.17 is a flow chart of the interactive method of the second embodiment of the present invention on the task status updating device side;

[0076] Fig.18 is a flow chart of the interaction method of the second embodiment of the present invention at the transport terminal side;

[0077] Fig.19 is a schematic diagram of an interactive device according to a third embodiment of the present invention;

[0078] Fig. 20 is a schematic diagram of an interactive device according to a fourth embodiment of the present invention;

[0079] Fig.21 is a schematic diagram of an interactive device according to a fifth embodiment of the present invention;

[0080] Fig. 22 is a schematic diagram of an electronic device according to a sixth embodiment of the present invention. DETAILED DESCRIPTION

[0081] The present application is described below based on embodiments, but the present application is not limited to these embodiments. In the detailed description of the present application below, some specific details are described in detail. It is possible for those skilled in the art to fully understand the present application without the description of these details. In order to avoid confusing the essence of the present application, known methods, processes, flows, components and circuits are not described in detail.

[0082] In addition, persons of ordinary skill in the art will appreciate that the drawings provided herein are for illustration purposes and are not necessarily drawn to scale.

[0083] At the same time, it should be understood that in the following description, "circuit" refers to a conductive loop composed of at least one element or subcircuit through electrical connection or electromagnetic connection. When an element or circuit is said to be "connected to" another element or an element / circuit is said to be "connected between" two nodes, it can be directly coupled or connected to another element or there can be an intermediate element, and the connection between the elements can be physical, logical, or a combination thereof. On the contrary, when an element is said to be "directly coupled to" or "directly connected to" another element, it means that there is no intermediate element between the two.

[0084] Unless the context clearly requires otherwise, the words "include", "comprising" and similar words throughout the application should be interpreted as including rather than exclusive or exhaustive; that is, the meaning is "including but not limited to".

[0085] In the description of this application, it should be understood that the terms "first", "second", etc. are only used for descriptive purposes and cannot be understood as indicating or implying relative importance. In addition, in the description of this application, unless otherwise specified, the meaning of "plurality" is two or more.

[0086] In the embodiment of the present invention, the delivery capacity is delivery personnel and the store management party is a merchant. However, those skilled in the art will readily understand that when the delivery capacity is other capacity, such as a delivery robot, a delivery drone, etc., the method of the embodiment of the present invention is also applicable.

[0087] The delivery capacity can report to the e-commerce platform the abnormalities in the item delivery task by providing evidence. For the delivery capacity, once the e-commerce platform determines that the evidence is true and the store is responsible for the abnormality in the item delivery task, the delivery capacity can obtain certain benefits. For example, the delivery capacity provides evidence to the e-commerce platform that the store did not deliver the items of the item delivery task to the delivery capacity within the time limit for the store to deliver the items of the item delivery task to the delivery capacity. If the platform determines that the evidence is true, the e-commerce platform will usually extend the time limit for the delivery capacity to deliver the items corresponding to the item delivery task to the demander, so that the delivery capacity can obtain more sufficient time to complete the item delivery task and reduce the economic losses caused by completing the item delivery task beyond the time limit for delivery to the demander.

[0088] However, in actual applications, some distribution terminals may have positioning drift or be unable to locate in areas with weak positioning signals (such as indoors), resulting in false reports of abnormalities in item delivery tasks. Stores may be busy preparing items for delivery tasks and fail to learn about complaints in a timely manner, resulting in missed opportunities to appeal, or they may not know how to appeal to the e-commerce platform, which may reduce the store's equity level and ultimately lead to revenue losses due to reduced exposure.

[0089] At the same time, for e-commerce platforms, it is sometimes difficult to determine whether there are any abnormalities in the delivery tasks of items based solely on the evidence provided by the delivery capacity, and it is also difficult to determine whether the delivery capacity or the store is responsible for the abnormalities in the delivery tasks. Therefore, the accuracy of the responsibility determination between the delivery capacity and the store is usually not high.

[0090] Figure 1 Schematic diagram of the hardware system architecture of an embodiment of the present invention. Figure 1 As shown, the hardware system architecture of the embodiment of the present invention includes at least one task status update device, at least one server and at least one transport terminal. Figure 1 A task status updating device 11, a server 12 and a transport terminal 13 are taken as an example for description.

[0091] The task status update device 11 of the embodiment of the present invention can be a smart terminal, such as a laptop computer, a tablet computer, a smart wearable device, a smart phone, etc., or it can be a smart device with the function of receiving orders and / or feedback on order processing status, such as a smart food delivery device, a smart order-taking device, etc.

[0092] Figure 2 It is a block diagram of a task status updating device according to an embodiment of the present invention. Figure 2 The task status updating device 11 shown includes an image acquisition device 21 , a communication device 22 and a control device 23 , and the image acquisition device 21 , the communication device 22 and the control device 23 are electrically connected.

[0093] The image acquisition device 21 is used to acquire images of identification graphics, such as two-dimensional codes, bar codes, etc. In the embodiment of the present invention, the image acquisition device 21 can be an image sensor, such as CCD (Charge-Coupled Device), CMOS (Complementary Metal Oxide Semiconductor), etc. The communication device 22 can include a short-range communication device and a long-range communication device, such as a Bluetooth device, a Wi-Fi device (including a general Wi-Fi device and an embedded Wi-Fi device, etc.), a 4G communication device, and other existing wireless communication devices. The control device 23 can be various existing chips such as analog integrated circuits, digital integrated circuits, mixed signal integrated circuits, etc.

[0094] The server 12 of the embodiment of the present invention may be a single server or a server group. The server group may be centralized or distributed. In some embodiments, the server 12 may access information and / or data stored in the task status update device 11, a database, or any combination thereof via a network; in other embodiments, the server 12 may be implemented on a cloud platform, such as a private cloud, a public cloud, a hybrid cloud, a community cloud, an inter-cloud, a multi-cloud, etc., or any combination thereof.

[0095] The transport terminal 13 may specifically be a smart terminal, such as a laptop computer, a tablet computer, a smart wearable device (including a smart watch, a smart helmet, etc.), a smart phone, etc.

[0096] In an embodiment of the present invention, the transport terminal 13 will obtain the abnormality reporting code of the target task, display the abnormality reporting code, and / or send the abnormality reporting code to the task status update device 11 through a short-range communication protocol. After obtaining the abnormality reporting code of the target task, the task status update device 11 will send an abnormality reporting request to the server 12 according to the abnormality reporting code. After receiving the abnormality reporting request carrying the abnormality reporting code or position feedback image of the target task, the server 12 will determine whether the target task is an abnormal task (i.e., the first determination result) according to the abnormality reporting code or the position feedback image. After determining that the target task is an abnormal task, the server 12 will obtain the task information of the target task according to the task identifier of the target task in the abnormality reporting request, and determine the feedback information including the complaint code of the target task and the task information of the target task, and then send the feedback information to the task status update device 11. After receiving the feedback information, the task status update device 11 will generate a document printing instruction for the target task according to the complaint code to print the complaint code and the task information of the target task in the task document of the target task. When the task status updating device 11 collects the complaint code, it will send the task complaint request of the target task according to the complaint code. When the server 12 receives the task complaint request of the target task, it will determine again whether the target task is an abnormal task (i.e., the second determination result) according to the task complaint request.

[0097] In an optional implementation of the embodiment of the present invention, the task status updating device 11 may also broadcast a task abnormality prompt of the target task.

[0098] In an optional implementation method of an embodiment of the present invention, the transport terminal 13 can obtain a position feedback image when it is unable to send an exception reporting code to the task status update device 11, and generate an exception reporting request based on the position feedback image, and then send the exception reporting request to the server 12.

[0099] In an optional implementation of the embodiment of the present invention, the task status updating device 11 may collect an image of an abnormality reporting code.

[0100] In an optional implementation of the embodiment of the present invention, the transport terminal 13 may obtain the abnormal reporting code of the target task when the position status of the delivery transport capacity corresponding to the target task represents that the delivery transport capacity arrives at the location of the store corresponding to the target task.

[0101] In an optional implementation of an embodiment of the present invention, the transport terminal 13 can generate an exception reporting code, or send a code generation request for the target task to the server 12, and obtain the exception reporting code sent by the server 12, and the exception reporting code is generated according to the code generation request.

[0102] In an optional implementation of an embodiment of the present invention, the server 12 may obtain task-related information of the target task according to the abnormality reporting code and, when the task-related information of the target task meets the abnormality determination condition, determine that a first determination result indicates that the target task is an abnormal task.

[0103] In an optional implementation of an embodiment of the present invention, the server 12 can determine the location status of the delivery capacity corresponding to the target task based on the location feedback image, wherein the location status is used to characterize whether the delivery capacity has reached the location of the store corresponding to the target task, and when it is determined that the location status characterizes that the delivery capacity has reached the location of the store corresponding to the target task, obtain task-related information of the target task, and then when the task-related information meets the abnormal judgment condition, determine that the first judgment result characterizes that the target task is an abnormal task.

[0104] In an optional implementation method of an embodiment of the present invention, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, wherein the arrival time represents the time for the delivery capacity to arrive at the location of the store, and the arrival time is determined based on the receipt time of the location arrival feedback information and the receipt time of the abnormality report request, wherein the location arrival feedback information is used to represent the arrival of the delivery capacity at the location of the store.

[0105] In an optional implementation of the embodiment of the present invention, the transport terminal 13 may send location arrival feedback information, wherein the location arrival feedback information is used to indicate that the delivery transport capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0106] In an optional implementation of the embodiment of the present invention, when the server 12 receives the task appeal request within a predetermined time period, it may determine the second determination result of the target task according to the task appeal request.

[0107] In an optional implementation of an embodiment of the present invention, the server 12 may obtain the task processing status of the target task according to the task appeal request, and when the task processing status indicates that items corresponding to the target task have been prepared, determine that the second judgment result indicates that the target task is not an abnormal task.

[0108] In an optional implementation method of an embodiment of the present invention, the server 12 can obtain the task processing status of the target task based on the task complaint request, and when the task processing status indicates that the items corresponding to the target task are not ready, send a complaint entry display instruction or a complaint page link to the store terminal to obtain the task delivery certificate information sent by the store terminal, and then when the received task delivery certificate information indicates that the items corresponding to the target task are ready, it is determined that the second judgment result indicates that the target task is not an abnormal task.

[0109] In an optional implementation of the embodiment of the present invention, the server 12 may obtain the task identifier of the target task according to the task appeal request, and obtain the task processing status of the target task according to the task identifier of the target task.

[0110] In an optional implementation of an embodiment of the present invention, when the second judgment result indicates that the target task is an abnormal task, or no task complaint request is received, the server 12 may send a time limit extension instruction to the transport terminal 13, wherein the time limit extension instruction is used to extend the time limit for the distribution transport capacity to deliver the items of the target task to the demander (that is, the second delivery time limit).

[0111] In an optional implementation of the embodiment of the present invention, the transport terminal 13 may extend the time limit for the distribution transport capacity to deliver the items of the target task to the demander upon receiving a time limit extension instruction.

[0112] In an optional implementation of an embodiment of the present invention, when the second judgment result indicates that the target task is an abnormal task, or no task appeal request is received, the server 12 may determine that the store corresponding to the target task has not delivered the target task within the time limit for the store to deliver the items of the target task to the distribution capacity (i.e., the first delivery time limit).

[0113] In an optional implementation of an embodiment of the present invention, when the first judgment result or the second judgment result indicates that the target task is not an abnormal task, the server 12 may determine that there is abnormal reporting behavior in the delivery capacity corresponding to the target task.

[0114] After obtaining the abnormality reporting code of the task, the task status update device of the embodiment of the present invention sends an abnormality reporting request. The server determines whether the task is abnormal based on the abnormality reporting code or the position feedback image in the abnormality reporting request. If the task is abnormal, feedback information including the complaint code and task information of the task is determined, and feedback information is sent to the task status update device of the store to which the task belongs based on the task status update device identifier. The task status update device generates a document printing instruction for the task based on the complaint code, and after collecting the complaint code, sends a task complaint request to the server. The server determines again whether the task is an abnormal task based on the task complaint request. Therefore, the embodiment of the present invention can allow the store to make a second determination on whether the task is abnormal, thereby improving the accuracy of responsibility identification between distribution capacity and the store.

[0115] The following is an explanation of the method by way of an embodiment. Figure 3-Figure 4 FIG. 1 is a flow chart of the interaction method of the first embodiment of the present invention. Figure 3-Figure 4 As shown, the method of this embodiment includes the following steps:

[0116] Step S301, obtaining the abnormality reporting code of the target task.

[0117] When the delivery personnel of the target order identify the target order as an abnormal order, they can obtain the abnormal reporting code of the target task through the target terminal. Optionally, the transportation terminal can generate the abnormal reporting code of the target order according to the specific coding rules based on the operation of the delivery personnel, or send a code generation request for the target order to the server and obtain the abnormal reporting code generated and sent by the server according to the code generation request.

[0118] Optionally, the transportation terminal can display the order information of each order in the order list page of the designated application or the designated mini-program embedded in any application, and render the exception code acquisition control of the corresponding order in the order information display area of ​​each order. When the exception code acquisition control is triggered, the terminal can determine that the order corresponding to the exception code acquisition control is the target order, and obtain the exception reporting code of the target order. In this embodiment, the transportation terminal can identify any one or more trigger operations of the existing controls as the trigger operation of the delivery personnel on the exception code acquisition control, such as the delivery personnel's single click operation on the exception code acquisition control, the delivery personnel's long press operation on the exception code acquisition control, the delivery personnel's drag operation on the exception code acquisition control, etc., which is not limited in this embodiment.

[0119] Figure 5 Schematic diagram of an interface of an embodiment of the present invention. Figure 5 As shown, the transport terminal can render and display the information display control 501 in the order list page 50, and display the order information of order 5 in the information display control 501. At the same time, the abnormal code acquisition control of order 5, that is, the "here" control 502 displayed in the dotted box, can be rendered in the information display control 501, and the prompt text "Meal not delivered? Click" can also be displayed. When the delivery personnel clicks the "here" control 502, the transport terminal can sense that the "here" control 502 is triggered, determine order 5 as the target order, and generate the abnormal reporting code of order 5 according to the specific coding rules.

[0120] Step S302, display the abnormality reporting code.

[0121] In an optional implementation of this embodiment, after obtaining the abnormal report code of the target order, the transport terminal can display the abnormal report code. The display method of the abnormal report code can be set according to actual needs, such as displaying it in a predetermined area of ​​the current page, displaying a mask on the current page and displaying the abnormal report code of the target order in the mask, etc. This embodiment does not limit it.

[0122] In this embodiment, in order to facilitate the task status update device to collect the abnormality reporting code, the abnormality reporting code is an identification graphic.

[0123] Figure 6is another interface schematic diagram of an embodiment of the present invention. Figure 5 ,like Figure 6 As shown, after obtaining the abnormality reporting code 601 of order 5, the transportation terminal can display the mask 60 in the order list page 50 and display the abnormality reporting code 601 in the mask 60.

[0124] Step S303: Send an abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0125] In another optional implementation method of this embodiment, after obtaining the exception reporting code of the target order, the transportation terminal can also send the exception reporting code to the task status update device of the store to which the target order belongs through a short-range communication protocol, such as the Bluetooth communication protocol, the Zigbee communication protocol, etc.

[0126] In this step, the transport terminal can try to receive the beacon message of the task status update device after enabling the use permission of the short-range communication device, and when receiving the beacon message of the task status update device, establish a short-range communication connection with the task status update device, thereby sending an abnormal reporting code to the task status update device.

[0127] Easy to understand, Figure 3-Figure 4 Only step S302 is shown in the figure, but in this embodiment, only step S302 or only step S303 may be executed, or step S302 and step S303 may be executed simultaneously or successively, which is not limited in this embodiment.

[0128] Step S304, in response to obtaining the abnormality reporting code of the target task, sending an abnormality reporting request according to the abnormality reporting code.

[0129] In an optional implementation of this embodiment, the delivery personnel can place a page displaying the exception reporting code in the image acquisition area of ​​the image acquisition device of the task status update device of the store to which the target order belongs, so that the task status update device can capture the image of the exception reporting code of the target order.

[0130] After collecting the image of the abnormality reporting code of the target order, the task status update device can send the abnormality reporting request of the target order to the server according to the abnormality reporting code. In this way, the abnormality reporting procedure of the delivery personnel can be simplified, avoiding the abnormality reporting process being too complicated to cause a heavy burden on the delivery personnel, thereby reducing the delivery efficiency of the order.

[0131] In another optional implementation of this embodiment, the task status update device can receive the exception reporting code sent by the transportation terminal through a short-range communication protocol, and then send an exception reporting request for the target order to the server according to the exception reporting code.

[0132] The task status update device will be set up at the location of the store. Therefore, through the above two optional implementation methods, only when the delivery personnel arrive at the location of the store corresponding to the target order, can the task status update device of the store to which the target order belongs obtain the abnormal reporting code of the target order. Therefore, for the e-commerce platform, it can be determined that the evidence provided by the delivery personnel has a certain degree of reliability.

[0133] In this embodiment, after collecting the exception reporting code, the task status updating device can directly generate an exception reporting request for the target order according to the exception reporting code, and then send the exception reporting request for the target order to the server.

[0134] In an optional implementation, the method of this embodiment may further include the following steps:

[0135] Step S305: sending location arrival feedback information.

[0136] In this embodiment, after the delivery personnel corresponding to the target order arrives at the location of the store corresponding to the target order, they can send location arrival feedback information to the server through the transportation terminal to update their own location status to the location of the store corresponding to the target order.

[0137] It is easy to understand that in this embodiment, step S305 can be executed before step S301, step S302, step S303 or step S304, or after step S301, step S302, step S303 or step S304, and this embodiment does not limit it.

[0138] Step S306, in response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request.

[0139] In this embodiment, after receiving the exception reporting request sent by the order status update device of the store to which the target order belongs, the server can extract the order identifier of the order in the exception reporting request, and then determine the order corresponding to the order identifier as the target order, and at the same time extract the exception reporting code of the target order in the exception reporting request.

[0140] Step S307, determining a first determination result of the target task according to the abnormality reporting code.

[0141] In this embodiment, the first determination result is used to characterize whether the target order is an abnormal order. When the application scenario is different, the abnormal determination condition for the server to determine whether the target order is an abnormal order is also different, and the abnormal determination condition can be set according to actual needs. When the target order meets the preset abnormal determination condition, the server can determine that the target order is an abnormal order.

[0142] For example, when the application scenario is an item outbound scenario, the exception judgment condition can be set to that at least one item in the order cannot be delivered to the user (that is, the demander) due to out of stock (that is, the inventory cannot meet the market demand at a certain time or within a certain period of time due to insufficient supply, high demand, etc.), if some items in the target order are out of stock, the server can determine that the target order is an abnormal order; when the application scenario is an item delivery scenario, the exception judgment condition can be set to that the store fails to deliver the item to the delivery personnel within the delivery time limit. When the store fails to deliver the item of the target task to the delivery personnel within the delivery time limit, the server can determine that the target order is an abnormal order.

[0143] When the server receives the exception report request sent by the delivery personnel through the task status update device, it can determine that the location of the delivery personnel is the location of the store, that is, the delivery personnel has arrived at the location of the store, and it is determined that the exception report request sent by the delivery personnel through the task status update device has a certain reliability. Therefore, in an optional implementation method of the present embodiment, the server can determine whether the target order is an abnormal order based on the exception report code of the target order. Specifically, the server can obtain order-related information of the target order based on the exception report code, and determine that the target order is an abnormal order when the order-related information meets the abnormal judgment condition. Further, the server can decode the exception report code, obtain the order identification of the target order, and then obtain the order-related information of the target order based on the order identification of the target order.

[0144] The application scenario of meal delivery (i.e., the meal corresponding to the target order reaches a state where it can be delivered to the delivery personnel) is used as an example for explanation. The order-related information of the target order may include the time it takes for the delivery personnel corresponding to the target order to arrive at the store location (i.e., the arrival time).

[0145] For each order, in the complete process from creating the order to delivering the order to the user, the delivery personnel can update the process node to which the order is executed by interacting with the server, including sending location arrival feedback information to the server to indicate that the delivery personnel has arrived at the store. Therefore, the arrival time of the delivery personnel can be determined based on the time when the server receives the location arrival feedback information sent by the transportation terminal and the time when the abnormality reporting request is received.

[0146] For example, the server receives the location arrival feedback information sent by delivery person S1 corresponding to order 1 at 12:17, and receives the exception reporting request corresponding to order 1 at 12:27, then the server can determine that the arrival time of delivery person S1 is 10 minutes.

[0147] After determining the arrival time of the delivery personnel, the server may determine whether the arrival time of the delivery personnel meets the abnormality determination condition of the arrival time. When the abnormality determination condition of the arrival time is met, the server may determine that the target order is an abnormal order.

[0148] For example, the abnormality determination condition is that the delivery person's arrival time is greater than 5 minutes. The delivery person S1 corresponding to Order 1 arrives in 10 minutes, so the server can determine that the delivery person S1's arrival time meets the abnormality determination condition and determine that Order 1 is an abnormal order.

[0149] In this embodiment, if the order-related information of the target order does not meet the abnormal judgment condition, the server can determine that the target order is not an abnormal order.

[0150] Step S308 , in response to the first determination result indicating that the target task is an abnormal task, determining the feedback information and the task status update device identifier of the store to which the target task belongs.

[0151] After determining that the target order is an abnormal order, the server can generate a complaint code for the target order according to a specific coding rule, and obtain the order information of the target order according to the order identifier of the target order, and then determine the feedback information according to the complaint code and the order information. At the same time, the server can also determine the store identifier of the store to which the target order belongs according to the order identifier of the target order, and then obtain the task status update device identifier of the task status update device bound to the store identifier according to the store identifier as the task status update device identifier of the store to which the target task belongs. In this embodiment, in order to simplify the complaint procedure of the store and avoid the complaint process being too complicated and causing a heavy burden on the store, the complaint code is an identification graphic.

[0152] In this embodiment, the implementation of step S308 is similar to the implementation of step S603, which will not be described in detail here.

[0153] Step S309: Based on the task status update device identifier, feedback information is sent to the task status update device of the store to which the target task belongs.

[0154] After determining the feedback information, the server can send feedback information to the task status update device of the store to which the target order belongs according to the task status update device identifier of the task status update device of the store, so that the task status update device can generate a document printing instruction based on the complaint code and order information of the target order in the feedback information, so as to print the complaint code and order information of the target order in the order document of the target order.

[0155] Step S310, generating a document printing instruction for the target task according to the complaint code and task information.

[0156] After receiving the feedback information sent by the server, the task status update device can extract the complaint code and the order information of the target order in the feedback information, and generate a document printing instruction for the target order according to the complaint code and the order information, so as to control the printing device to print the complaint code and the order information of the target order in the order document of the target order. The printing device in this embodiment can be a printing device in the task status update device, or can be an independent printing device, such as a printer, etc., which is not limited in this embodiment.

[0157] Step S311, broadcasting a task abnormality prompt of the target task.

[0158] After receiving the feedback information sent by the server, the task status update device can also control the voice device to broadcast the order abnormality prompt of the target order, so as to prompt the store to file a complaint to the e-commerce platform in time when there is an objection to the first judgment result of the target order. The prompt information can be "XX order abnormality, please handle it in time", etc., which is not limited in this embodiment.

[0159] Step S312, in response to collecting the complaint code, sending a task complaint request for the target task to the server according to the complaint code.

[0160] When the store manager places the order receipt printed with the complaint code of the target order in the image acquisition area of ​​the image acquisition device of the task status update device, the task status update device can collect the complaint code and send an order complaint request for the target order to the server according to the complaint code.

[0161] In this embodiment, according to different complaint code generation methods, the task status update device can send an order complaint request for the target order according to the complaint code of the target order in different ways, and this embodiment does not impose any limitation.

[0162] For example, if the complaint code generated by the server carries an order complaint request for the target order, the task status update device can decode the complaint code after collecting the complaint code, obtain the order complaint request for the target order, and then send the order complaint request for the target order to the server; if the complaint code generated by the server carries the order identifier of the target order, the task status update device can decode the complaint code after collecting the complaint code, obtain the order identifier of the target order, and generate an order complaint request for the target order based on the order identifier of the target order, and then send the order complaint request for the target order to the server; after collecting the complaint code, the task status update device can also directly generate an order complaint request for the target order based on the complaint code, and then send the order complaint request for the target order to the server.

[0163] Figure 7 Schematic diagram of a task document of a target task in an embodiment of the present invention. Figure 7 As shown, receipt 70 is an order receipt of order 7 (i.e., the target order) printed according to the receipt printing instruction. Receipt 70 includes the complaint code of order 7, i.e., barcode 71, and may also include order information of order 7, including order number, store name, item name, item quantity, etc., and prompt text "Order has timed out, if you have any questions, please scan the code to file a complaint". When the store places receipt 70 in the image acquisition area of ​​the image acquisition device of the smart food delivery device, the smart food delivery device can capture barcode 71 and send an order complaint request for order 7 to the server according to barcode 71.

[0164] Step S313 , in response to receiving the task appeal request of the target task, determining a second determination result of the target task according to the task appeal request.

[0165] In this embodiment, the second determination result is also used to characterize whether the target order is an abnormal order. In this step, the server can obtain the order processing status of the target order according to the order complaint request, and then determine whether the target order is an abnormal order according to the order processing status.

[0166] In order to reduce the possibility of false complaints from stores, the server can optionally determine whether the target order is an abnormal order based on the order processing status when it receives an order complaint request for the target order within a predetermined time, for example, within 30 minutes after sending the feedback information.

[0167] Figure 8 FIG. 4 is a flow chart of determining the second determination result in an optional implementation of an embodiment of the present invention. Figure 8 As shown, in an optional implementation of this embodiment, step S608 may include the following steps:

[0168] Step S801, obtaining the order processing status of the target task.

[0169] In this step, if the order complaint request is a request obtained by decoding the complaint code, the server can directly extract the order ID of the target order in the order complaint request, and then obtain the order processing status of the target order based on the order ID of the target order; if the order complaint request is a request directly generated based on the complaint code, the server can decode the complaint code in the order complaint request, obtain the order ID of the target order, and then obtain the order processing status of the target order based on the order ID of the target order.

[0170] Step S802 , determining whether the task processing status of the target task indicates that the items corresponding to the target task have been prepared.

[0171] For each order, in the complete process from creating the order to delivering the order to the user, the store can also update the process node to which the order is executed by interacting with the server, including sending status update feedback information to the server through the task status update device to update the order processing status of the target order to indicate that the store has prepared all the items corresponding to the target order. Therefore, in an optional implementation of this embodiment, the server can determine whether the order processing status of the target order indicates that the items corresponding to the target order have been prepared.

[0172] Optionally, the server may also obtain a first delivery deadline corresponding to the target order, and determine whether the order processing status of the target order has been updated to indicate that the items corresponding to the target order have been prepared before the first delivery deadline.

[0173] If yes, go to step S803; if no, go to step S804.

[0174] Step S803: determine whether the target task is an abnormal task.

[0175] In an optional implementation of this embodiment, if the order processing status of the target order indicates that the items corresponding to the target order have been prepared, the server may determine that the target order is not an abnormal order.

[0176] Furthermore, if the order processing status of the target order has been updated to indicate that the items corresponding to the target order have been prepared before the first delivery deadline, the server may determine that the target order is not an abnormal order.

[0177] In another optional implementation of this embodiment, if the received order delivery certificate information indicates that the items corresponding to the target order have been prepared, the server can determine that the target order is not an abnormal order.

[0178] Step S804, obtaining task delivery certification information of the target task.

[0179] In this step, if the order processing status of the target order indicates that the items corresponding to the target order are not available, the server can send a complaint entry display instruction or a complaint page link to the store terminal of the store to obtain the order delivery certificate information submitted by the store through the complaint page.

[0180] Among them, the complaint entry display instruction is used to instruct the store terminal to render and display the complaint control in the page of the specified application or the specified applet embedded in any application, or to display the complaint page link; the complaint page link is used to instruct the store terminal to display the complaint page link through a notification message, such as a text message, a public account message, etc. The order delivery proof information can be set according to actual needs, such as an image of the item package with the order document of the target order, an image of the shipping document of the target order, etc., which is not limited in this embodiment.

[0181] Step S805, determining whether the received task delivery certification information indicates that the items corresponding to the target task have been prepared.

[0182] After obtaining the order delivery proof information of the target order, the server can determine whether the order delivery proof information can represent that the items corresponding to the target order have been prepared through various existing methods such as image recognition, which is not limited in this embodiment.

[0183] If yes, go to step S803; if no, go to step S806.

[0184] Step S806: determine that the target task is an abnormal task.

[0185] In this step, if the order processing status of the target order indicates that the items corresponding to the target order are not ready, and the received order delivery certificate information cannot prove that the items corresponding to the target order are ready, the server can determine that the target order is an abnormal order.

[0186] Step S314, in response to the second determination result indicating that the target task is an abnormal task, or no task appeal request is received, a time limit extension instruction is sent to the transport terminal.

[0187] If the server does not receive the order complaint request sent by the task status update device, it means that the store management has no objection to the first judgment result and the target order is indeed an abnormal order. Therefore, the server can send a time limit extension instruction to the transportation terminal to extend the time limit for the delivery personnel of the target order to deliver the items corresponding to the target order to the user corresponding to the target order.

[0188] Step S315, in response to receiving the time limit extension instruction, extending the second delivery time limit.

[0189] After receiving the time limit extension instruction, the transport terminal can extend the time limit for the delivery personnel to deliver the items of the target order to the user corresponding to the target order to the time limit indicated by the time limit extension instruction. For example, if the time limit extension instruction indicates that the second delivery time limit is extended by 5 minutes, and the second delivery time limit before the extension is 15:15, the transport terminal can extend the second delivery time limit to 15:20; for another example, if the time limit extension instruction indicates that the second delivery time limit is extended to 15:20, the transport terminal can extend the second delivery time limit to 15:20.

[0190] Fig. 9 is another interface schematic diagram of an embodiment of the present invention. Fig. 9 As shown on the left, the transport terminal can display the remaining delivery time of order 5 in the information display control 501, for example, at the position shown in the dotted box 901, where the remaining delivery time is determined according to the second delivery time limit and the current time. After receiving the time limit extension instruction sent by the server, the terminal determines that the time limit extension instruction indicates that the second delivery time limit is extended by 5 minutes, so Fig. 9 As shown on the right, the “delivered within 35 minutes” displayed in the information display control 501 is updated to “delivered within 40 minutes”.

[0191] Step S316, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, determining that the store corresponding to the target task has not delivered the target task within the first delivery time limit of the target task.

[0192] In this embodiment, the implementation of step S316 is similar to the implementation of step S610, which will not be described in detail here.

[0193] Step S317, in response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determining that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0194] If the server determines that the target order is not an abnormal task, it can be determined that the delivery personnel corresponding to the target task has abnormal reporting behavior, that is, the evidence provided by the delivery personnel is not true.

[0195] After generating the abnormality reporting code of the task, the transport terminal of the embodiment of the present invention displays the abnormality reporting code, and / or sends the abnormality reporting code to the task status update device through the short-range communication protocol. After obtaining the abnormality reporting code, the task status update device sends an abnormality reporting request to the server according to the abnormality reporting code. After receiving the abnormality reporting request carrying the abnormality reporting code of the task, the server determines whether the task is an abnormal task according to the abnormality reporting code. If the task is an abnormal task, the feedback information is determined according to the complaint code of the task, and the feedback information is sent to the task status update device. After receiving the feedback information, the task status update device generates a document printing instruction for the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcasts the task abnormality prompt of the task at the same time, and after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. The server determines again whether the task is an abnormal task according to the received task complaint request. Therefore, the embodiment of the present invention can enable the task status updating device to obtain the exception reporting code by scanning the exception reporting code or transmitting the exception reporting code through a short-range communication protocol, and send an exception reporting request, and further determine whether there is an exception in the task based on the exception reporting code in the exception reporting request, and then provide a complaint channel for the store through the complaint code, so that a secondary judgment is made when the task complaint request sent according to the complaint code is received, thereby improving the accuracy of responsibility identification between delivery capacity and stores.

[0196] Fig.10 FIG. 1 is a flow chart of the interactive method of the first embodiment of the present invention on the server side. Fig.10 As shown, the method of this embodiment includes the following steps on the server side:

[0197] Step S306, in response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request.

[0198] Step S307, determining a first determination result of the target task according to the abnormality reporting code.

[0199] Step S308 , in response to the first determination result indicating that the target task is an abnormal task, determining the feedback information and the task status update device identifier of the store to which the target task belongs.

[0200] Step S309: Based on the task status update device identifier, feedback information is sent to the task status update device of the store to which the target task belongs.

[0201] Step S313 , in response to receiving the task appeal request of the target task, determining a second determination result of the target task according to the task appeal request.

[0202] Step S314, in response to the second determination result indicating that the target task is an abnormal task, or no task appeal request is received, a time limit extension instruction is sent to the transport terminal.

[0203] Step S316, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, determining that the store corresponding to the target task has not delivered the target task within the first delivery time limit of the target task.

[0204] Step S317, in response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determining that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0205] After receiving the abnormal report request sent by the task status update device and carrying the abnormal report code of the task, the server of the embodiment of the present invention determines whether the task is an abnormal task based on the abnormal report code. If the task is an abnormal task, feedback information is determined based on the complaint code of the task, and the feedback information is sent to the task status update device. The server determines again whether the task is an abnormal task based on the task complaint request sent by the task status update device. Therefore, the embodiment of the present invention can determine whether the task is abnormal based on the abnormal report code in the abnormal report request sent by the task status update device, and provide a complaint channel for the store through the complaint code, so as to make a secondary judgment when receiving the task complaint request sent according to the complaint code, thereby improving the accuracy of the responsibility identification between the distribution capacity and the store.

[0206] Fig.11 FIG. 1 is a flow chart of the interactive method of the first embodiment of the present invention on the task status updating device side. Fig.11 As shown, the method of this embodiment includes the following steps on the task status update device side:

[0207] Step S304, in response to obtaining the abnormality reporting code of the target task, sending an abnormality reporting request according to the abnormality reporting code.

[0208] Step S309: receiving feedback information.

[0209] Step S310, generating a document printing instruction for the target task according to the complaint code and task information.

[0210] Step S311, broadcasting a task abnormality prompt of the target task.

[0211] Step S312, in response to collecting the complaint code, sending a task complaint request for the target task according to the complaint code.

[0212] After obtaining the abnormal report code, the task status update device of the embodiment of the present invention sends an abnormal report request to the server according to the abnormal report code, and after receiving the feedback information, generates the document printing instruction of the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcast the task abnormality prompt of the task at the same time, and then after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. Therefore, the embodiment of the present invention can enable the task status update device to obtain the abnormal report code and send the abnormal report request by scanning the abnormal report code or transmitting the abnormal report code through the short-range communication protocol, and provide the store with a complaint channel through the complaint code, and when the complaint code is collected, send the task complaint request to the server to determine whether the task is abnormal again, thereby improving the accuracy of the responsibility identification between the distribution capacity and the store.

[0213] Fig.12 FIG. 1 is a flow chart of the interaction method of the first embodiment of the present invention at the transport terminal side. Fig.12 As shown, the method of this embodiment includes the following steps on the transport terminal side:

[0214] Step S301, obtaining the abnormality reporting code of the target task.

[0215] Step S302, display the abnormality reporting code. And / or

[0216] Step S303: Send an abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0217] Step S305: sending location arrival feedback information.

[0218] Step S315, in response to receiving the time limit extension instruction, extending the second delivery time limit.

[0219] After generating the abnormality report code of the task, the transportation terminal of the embodiment of the present invention displays the abnormality report code, and / or sends the abnormality report code to the task status update device through the short-distance communication protocol, and after receiving the time limit extension instruction sent by the server, extends the time limit for the delivery personnel to deliver the items of the target order to the user corresponding to the target order. Thus, the embodiment of the present invention can obtain the abnormality report code, and enable the task status update device to obtain the abnormality report code by scanning the abnormality report code or transmitting the abnormality report code through the short-distance communication protocol, and then when there is an abnormality in the task, according to the time limit extension instruction sent by the server, the delivery personnel can extend the time limit for delivering the items of the target order to the user corresponding to the target order, thereby improving the accuracy of the responsibility identification between the delivery transportation capacity and the store.

[0220] Figure 13-Figure 14FIG. 1 is a flow chart of the interaction method of the second embodiment of the present invention. Figure 13-Figure 14 As shown, the method of this embodiment includes the following steps:

[0221] Step S1301: Send location arrival feedback information.

[0222] In this embodiment, the implementation of step S1301 is similar to the implementation of step S305, which will not be described in detail here.

[0223] Step S1302, obtaining the abnormality reporting code of the target task.

[0224] In this embodiment, when the delivery personnel's location status indicates that the delivery personnel has arrived at the location of the store corresponding to the target order, the transportation terminal can generate an exception reporting code based on the user's operation, or send a code generation request for the target order to the server and receive the exception reporting code sent by the server.

[0225] Step S1303, display the abnormality reporting code.

[0226] In this embodiment, the implementation of step S1303 is similar to the implementation of step S302, which will not be described in detail herein.

[0227] Step S1304, determining whether it is possible to send an abnormality reporting code to the task status updating device.

[0228] In this embodiment, the task status update device and the transportation terminal can only establish a short-range communication connection. Therefore, if the task status update device cannot collect the abnormal reporting code of the target order through the image acquisition device, or cannot correctly identify the abnormal reporting code of the target order, the transportation terminal attempts to receive the beacon message of the task status update device. If the beacon message of the task status update device can be received, it means that the transportation terminal can establish a short-range communication connection with the task status update device, and step S1305 is executed; if the beacon message of the task status update device cannot be received, it means that the transportation terminal cannot establish a short-range communication connection with the task status update device, and step S1307 is executed.

[0229] Optionally, the transport terminal may attempt to receive a beacon message from the task status update device within a specific time period. If a beacon message from the task status update device is received within the specific time period, step S1305 is executed; if no beacon message from the task status update device is received within the specific time period, step S1307 is executed.

[0230] Step S1305: Send an abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0231] In this step, after receiving the beacon message from the task status update device, the transport terminal can send an abnormality reporting code to the task status update device through a short-range communication protocol.

[0232] Optionally, the transport terminal can display a quick report entry in the page of a designated application or a designated applet embedded in any application, and when the quick report entry is triggered, call the short-range communication device to send the abnormal report code of the target order to the task status update device. The quick report entry can be set according to actual needs, and this embodiment does not limit it.

[0233] Fig.15 is another interface schematic diagram of an embodiment of the present invention. Fig.15 As shown on the left, the transport terminal can display the quick reporting entrance of order 5 in the mask 60, that is, the "here" control 1501 in the dotted box, and can also display the prompt text "Cannot scan the code at the food delivery machine? Click". When the delivery personnel clicks the "here" control 1501, the transport terminal can sense that the "here" control 1501 is triggered, and then try to receive the beacon message from the task status update device (that is, the food delivery machine). If the beacon message from the task status update device is received, such as Fig.15 As shown on the right, the transport terminal may display a floating window 1502, and a prompt text "Send QR code to the food delivery machine" may be displayed in the floating window 1502. After the delivery personnel clicks the "Confirm" control in the floating window 1502, the transport terminal may send the abnormality reporting code of Order 5 to the task status update device of the store to which Order 5 belongs through the short-range communication protocol.

[0234] Step S1306, in response to obtaining the abnormality reporting code of the target task, sending an abnormality reporting request according to the abnormality reporting code.

[0235] Step S1307, obtaining a position feedback image.

[0236] In this step, the transport terminal does not receive the beacon message of the task status update device, so it can obtain a position feedback image for feedback of the position status of the delivery personnel.

[0237] Optionally, the transport terminal may display an image acquisition portal in a page of a designated application or a designated applet embedded in any application, and when the image acquisition portal is triggered, the image acquisition device is called to acquire the position feedback image. The image acquisition portal may be set according to actual needs, and this embodiment does not impose any limitation.

[0238] Step S1308: Generate an abnormality reporting request according to the position feedback image.

[0239] After obtaining the position feedback image, the transportation terminal can generate an abnormality reporting request based on the position feedback image and the order identification of the target order.

[0240] Step S1309: Send an exception reporting request to the server.

[0241] After generating the exception report request, the task status update device may send the exception report request of the target order to the server via a long-distance communication protocol, such as TCP (Transmission Control Protocol) or HTTP (Hypertext Transfer Protocol).

[0242] Step S1310, in response to receiving the abnormality reporting request, extracting the abnormality reporting code or position feedback image of the target task in the abnormality reporting request.

[0243] In this embodiment, the delivery personnel may send an exception report request to the server through the transport terminal or the task status update device of the store to which the target order belongs. In an optional implementation, the transport terminal may determine the exception report request based on the position feedback image, so after receiving the exception report request, the server may extract the position feedback image in the exception report request; in an optional implementation, the task status update device may determine the exception report request based on the exception report code of the target order, so after receiving the exception report request, the server may extract the exception report code of the target order in the exception report request.

[0244] In this step, the way in which the server 13 extracts the abnormality reporting code or the position feedback image is similar to the implementation of step S306, which will not be repeated here.

[0245] Step S1311, determining a first determination result of the target task according to the abnormality reporting code or the position feedback image.

[0246] In an optional implementation of this embodiment, the server can determine whether the target order is an abnormal order according to the abnormal reporting code of the target order. In this step, the server determines the first determination result of the target task according to the abnormal reporting code in a similar manner to the implementation of step S307, which will not be repeated here.

[0247] In another optional implementation of this embodiment, the abnormality report request carries the order identification of the target order, and the server can determine whether the target order is an abnormal order based on the location feedback image. Specifically, the server can determine the location of the store corresponding to the target order based on the order identification of the target order, determine the location status of the delivery personnel corresponding to the target order based on the location feedback image, and when the location status of the delivery personnel indicates that the delivery personnel has arrived at the location of the store corresponding to the target order, obtain the order-related information of the target order based on the order identification of the target order, and then determine that the target order is an abnormal order when the order-related information of the target order meets the abnormality determination condition.

[0248] Furthermore, the server may determine the location status of the delivery personnel according to the location feedback in various ways. For example, the server may perform image recognition on the location feedback image to obtain at least one face and text information included in the location feedback image. If the at least one face obtained by recognition includes the face of the delivery personnel corresponding to the target order, and the text information obtained by recognition includes the store logo of the store corresponding to the target order, the server may determine that the delivery personnel has arrived at the location of the store corresponding to the target order.

[0249] For example, the store identification of the store corresponding to Order 1 is "xx fried chicken". The server performs image recognition on the location feedback image in the exception reporting request. The recognized face is the face of the delivery personnel S1 corresponding to Order 1, and the recognized text information includes the words "xx fried chicken". It can be determined that the delivery personnel S1 has arrived at the location of "xx fried chicken".

[0250] Similarly, the server may also obtain different exception judgment conditions and order-related information of the target order according to the application scenario, and then determine whether the order-related information of the target order meets the exception judgment conditions to determine whether the target order is an abnormal order.

[0251] In this embodiment, if the order-related information of the target order does not meet the abnormal judgment condition, the server can determine that the target order is not an abnormal order.

[0252] Step S1312: In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of the store to which the target task belongs are determined.

[0253] In this embodiment, the implementation of step S1312 is similar to the implementation of step S308, which will not be described in detail herein.

[0254] Step S1313: Based on the task status update device identifier, feedback information is sent to the task status update device of the store to which the target task belongs.

[0255] In this embodiment, the implementation of step S1313 is similar to the implementation of step S309, which will not be described in detail here.

[0256] Step S1314, generating a document printing instruction for the target task according to the complaint code and task information.

[0257] In this embodiment, the implementation of step S1314 is similar to the implementation of step S310, which will not be described in detail here.

[0258] Step S1315, broadcasting a task abnormality prompt of the target task.

[0259] In this embodiment, the implementation of step S1315 is similar to the implementation of step S311, which will not be described in detail here.

[0260] Step S1316, in response to collecting the complaint code, sending a task complaint request for the target task according to the complaint code.

[0261] In this embodiment, the implementation of step S1316 is similar to the implementation of step S312, which will not be described in detail here.

[0262] Step S1317 , in response to receiving the task appeal request of the target task, determining a second determination result of the target task according to the task appeal request.

[0263] In this embodiment, the implementation of step S1317 is similar to the implementation of step S313, which will not be described in detail here.

[0264] Step S1318, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, a time limit extension instruction is sent to the transport terminal.

[0265] In this embodiment, the implementation of step S1318 is similar to the implementation of step S314, which will not be repeated here.

[0266] Step S1319, in response to receiving the time limit extension instruction, extend the second delivery time limit.

[0267] In this embodiment, the implementation of step S1319 is similar to the implementation of step S315, which will not be described again.

[0268] Step S1320, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, determining that the store corresponding to the target task has not delivered the target task within the first delivery time limit of the target task.

[0269] In this embodiment, the implementation of step S1320 is similar to the implementation of step S316, which will not be repeated here.

[0270] Step S1321, in response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determining that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0271] In this embodiment, the implementation of step S1321 is similar to the implementation of step S317, which will not be repeated here.

[0272] After generating the abnormal report code of the task, the transport terminal of the embodiment of the present invention displays the abnormal report code, and / or sends the abnormal report code to the task status update device through the short-distance communication protocol. After obtaining the abnormal report code, the task status update device sends an abnormal report request to the server according to the abnormal report code. Alternatively, the transport terminal sends an abnormal report request to the server according to the acquired position feedback image. After receiving the abnormal report request carrying the abnormal report code or the position feedback image of the task, the server determines whether the task is an abnormal task according to the abnormal report code or the position feedback image. If the task is an abnormal task, the feedback information is determined according to the complaint code of the task, and the feedback information is sent to the task status update device. After receiving the feedback information, the task status update device generates a document printing instruction for the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcasts the task abnormality prompt of the task at the same time, and after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. The server determines again whether the task is an abnormal task according to the received task complaint request. Therefore, the embodiment of the present invention can enable the task status updating device to obtain the exception reporting code by scanning the exception reporting code or transmitting the exception reporting code through a short-range communication protocol, and send an exception reporting request, and further determine whether there is an exception in the task based on the exception reporting code in the exception reporting request, and then provide a complaint channel for the store through the complaint code, so as to perform a secondary judgment when receiving the task complaint request sent according to the complaint code, thereby improving the flexibility of exception reporting and the accuracy of responsibility identification between delivery capacity and stores.

[0273] Fig.16 FIG. 1 is a flow chart of the interactive method of the second embodiment of the present invention on the server side. Fig.16 As shown, the method of this embodiment includes the following steps on the server side:

[0274] Step S1310, in response to receiving the abnormality reporting request, extracting the abnormality reporting code or position feedback image of the target task in the abnormality reporting request.

[0275] Step S1311, determining a first determination result of the target task according to the abnormality reporting code or the position feedback image.

[0276] Step S1312: In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of the store to which the target task belongs are determined.

[0277] Step S1313: Based on the task status update device identifier, feedback information is sent to the task status update device of the store to which the target task belongs.

[0278] Step S1317 , in response to receiving the task appeal request of the target task, determining a second determination result of the target task according to the task appeal request.

[0279] Step S1318, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, a time limit extension instruction is sent to the transport terminal.

[0280] Step S1320, in response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request is received, determining that the store corresponding to the target task has not delivered the target task within the first delivery time limit of the target task.

[0281] Step S1321, in response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determining that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0282] After receiving an abnormal report request carrying an abnormal report code or a position feedback image of a task, the server of an embodiment of the present invention determines whether the task is an abnormal task according to the abnormal report code or the position feedback image. If the task is an abnormal task, feedback information is determined according to the complaint code of the task, and feedback information is sent to the task status update device, and then whether the task is an abnormal task is determined again according to the received task complaint request. Therefore, the embodiment of the present invention can determine whether the task is abnormal according to the abnormal report code in the abnormal report request, and provide a complaint channel for the store through the complaint code, and then make a secondary judgment when receiving the task complaint request sent according to the complaint code, thereby improving the accuracy of the responsibility determination between the distribution capacity and the store.

[0283] Fig.17 FIG. 2 is a flow chart of the interactive method of the second embodiment of the present invention on the task status updating device side. Fig.17 As shown, the method of this embodiment includes the following steps on the task status update device side:

[0284] Step S1306, in response to obtaining the abnormality reporting code of the target task, sending an abnormality reporting request according to the abnormality reporting code.

[0285] Step S1313, receiving feedback information.

[0286] Step S1314, generating a document printing instruction for the target task according to the complaint code and task information.

[0287] Step S1315, broadcasting a task abnormality prompt of the target task.

[0288] Step S1316, in response to collecting the complaint code, sending a task complaint request for the target task according to the complaint code.

[0289] After obtaining the abnormal report code, the task status update device of the embodiment of the present invention sends an abnormal report request to the server according to the abnormal report code, and after receiving the feedback information, generates the document printing instruction of the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcast the task abnormality prompt of the task at the same time, and then after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. Therefore, the embodiment of the present invention can enable the task status update device to obtain the abnormal report code and send the abnormal report request by scanning the abnormal report code or transmitting the abnormal report code through the short-range communication protocol, and then provide the store with a complaint channel through the complaint code, thereby improving the flexibility of abnormal reporting and the accuracy of responsibility identification between distribution capacity and stores.

[0290] Fig.18 FIG. 1 is a flow chart of the interaction method of the second embodiment of the present invention at the transport terminal side. Fig.18 As shown, the method of this embodiment includes the following steps on the transport terminal side:

[0291] Step S1301: Send location arrival feedback information.

[0292] Step S1302, obtaining the abnormality reporting code of the target task.

[0293] Step S1303, display the abnormality reporting code.

[0294] Step S1304, determining whether it is possible to send an abnormality reporting code to the task status updating device.

[0295] If the beacon message of the task status update device can be received, step S1305 is executed; if the beacon message of the task status update device cannot be received, step S1307 is executed.

[0296] Step S1305: Send an abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol.

[0297] Step S1307, obtaining a position feedback image.

[0298] Step S1308: Generate an abnormality reporting request according to the position feedback image.

[0299] Step S1309: Send an exception reporting request to the server.

[0300] Step S1319, in response to receiving the time limit extension instruction, extend the second delivery time limit.

[0301] After generating the abnormality report code of the task, the transport terminal of the embodiment of the present invention displays the abnormality report code, and when it is possible to send the abnormality report code to the task status update device, it sends the abnormality report code to the task status update device through the short-distance communication protocol. When it is not possible to send the abnormality code to the abnormality update device, it generates and sends an abnormality report request to the server according to the acquired position feedback image, and then after receiving the time limit extension instruction sent by the server, it extends the time limit for the delivery personnel to deliver the items of the target order to the user corresponding to the target order. Therefore, the embodiment of the present invention can enable the task status update device to obtain the abnormality report code and send the abnormality report request by scanning the abnormality report code or transmitting the abnormality report code through the short-distance communication protocol, or generate and send the abnormality report request according to the position feedback image used to feedback the position status, and then when there is an abnormality in the task, according to the time limit extension instruction sent by the server, the delivery personnel can extend the time limit for delivering the items of the target order to the user corresponding to the target order, thereby improving the flexibility of abnormality reporting and the accuracy of responsibility identification between the delivery transport capacity and the store.

[0302] Fig.19 Schematic diagram of an interactive device according to a third embodiment of the present invention. Fig.19 As shown, the device of this embodiment is applicable to a server, and includes a request receiving unit 1901 , a result determining unit 1902 , a feedback information determining unit 1903 , a feedback information sending unit 1904 and a second result determining unit 1905 .

[0303] Among them, the request receiving unit 1901 is used to extract the abnormal reporting code or position feedback image of the target task in the abnormal reporting request in response to receiving the abnormal reporting request, the abnormal reporting request carrying the abnormal reporting code is sent by the task status update device of the store to which the target task belongs, and the abnormal reporting request carrying the position feedback image is sent by the transportation terminal, and the abnormal reporting request includes the task identification of the target task; the result determination unit 1902 is used to determine the first judgment result of the target task according to the abnormal reporting code or the position feedback image, and the first judgment result is used to characterize whether the target task is an abnormal task; the feedback information determination unit 1903 is used to determine the feedback information and the task status update device of the store to which the target task belongs in response to the first judgment result characterizing that the target task is an abnormal task. The target task is updated according to the task status update device identifier, wherein the feedback information includes the complaint code of the target task and the task information of the target task, and the task information is determined according to the task identifier; the feedback information sending unit 1904 sends the feedback information to the task status update device of the store to which the target task belongs based on the task status update device identifier, so that the task status update device generates a document printing instruction for the target task according to the complaint code, so as to print the complaint code and the task information in the task document of the target task; the second result determination unit 1905 is used to respond to the task complaint request of the target task sent by the task status update device, and determine the second judgment result of the target task according to the task complaint request, and the second judgment result is used to characterize whether the target task is an abnormal task.

[0304] In an optional implementation, the result determination unit 1902 includes a first information acquisition subunit and a first determination subunit.

[0305] Among them, the first information acquisition subunit is used to obtain task-related information of the target task according to the abnormal reporting code; the first judgment subunit is used to respond to the task-related information satisfying the abnormal judgment condition, and determine that the first judgment result represents that the target task is an abnormal task.

[0306] In an optional implementation, the result determination unit 1902 includes a state determination subunit, a second information acquisition subunit and a second determination subunit.

[0307] Among them, the state determination subunit is used to determine the position state of the distribution capacity corresponding to the target task according to the position feedback image, and the position state is used to characterize whether the distribution capacity has arrived at the location of the store corresponding to the target task; the second information acquisition subunit is used to obtain task-related information of the target task in response to the position state characterizing that the distribution capacity has arrived at the location of the store corresponding to the target task; the second judgment subunit is used to determine that the first judgment result characterizes that the target task is an abnormal task in response to the task-related information satisfying the abnormal judgment condition.

[0308] In an optional implementation, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, the arrival time represents the time it takes for the delivery capacity to arrive at the location of the store, the arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormality report request, and the location arrival feedback information is used to represent the arrival of the delivery capacity at the store location.

[0309] In an optional implementation, the second result determination unit 1905 includes a third determination subunit.

[0310] The third determination subunit is configured to determine a second determination result of the target task according to the task appeal request in response to receiving the task appeal request within a predetermined time period.

[0311] In an optional implementation, the second result determination unit 1905 or the third determination subunit includes a first state acquisition module and a first determination module.

[0312] Among them, the first status acquisition module is used to obtain the task processing status of the target task according to the task appeal request; the first judgment module is used to respond to the task processing status indicating that the items corresponding to the target task have been prepared, and determine that the second judgment result indicates that the target task is not an abnormal task.

[0313] In an optional implementation, the second result determination unit 1905 or the third determination subunit includes a second state acquisition module, an instruction sending module and a second determination module.

[0314] Among them, the second status acquisition module is used to obtain the task processing status of the target task according to the task appeal request; the instruction sending module is used to respond to the task processing status indicating that the items corresponding to the target task are not ready, and send a complaint entry display instruction or a complaint page link to the store terminal to obtain the task delivery certification information sent by the store terminal; the second judgment module is used to respond to the received task delivery certification information indicating that the items corresponding to the target task are ready, and determine that the second judgment result indicates that the target task is not an abnormal task.

[0315] In an optional implementation, the first status acquisition module or the second status acquisition module includes an identification acquisition submodule and a status acquisition submodule.

[0316] Among them, the identification acquisition submodule is used to obtain the task identification of the target task according to the task appeal request; the status acquisition submodule is used to obtain the task processing status according to the task identification.

[0317] In an optional implementation, the device further includes an instruction sending unit.

[0318] Among them, the instruction sending unit is used to send a time limit extension instruction to the transportation terminal in response to the second judgment result indicating that the target task is an abnormal task, or the task appeal request is not received. The time limit extension instruction is used to extend the second delivery time limit. The second delivery time limit is the time limit for the distribution transportation capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0319] In an optional implementation, the device further includes a timeout determination unit.

[0320] Among them, the timeout determination unit is used to respond to the second judgment result indicating that the target task is an abnormal task, or the task appeal request has not been received, and determine that the store corresponding to the target task has not delivered the target task within the first delivery deadline of the target task. The first delivery deadline is the deadline for the store corresponding to the target task to deliver the items of the target task to the distribution capacity corresponding to the target task.

[0321] In an optional implementation, the device further includes an abnormal behavior determination unit.

[0322] The abnormal behavior determination unit is used to determine that there is abnormal reporting behavior in the distribution capacity corresponding to the target task in response to the first judgment result or the second judgment result indicating that the target task is not an abnormal task.

[0323] After receiving an abnormal report request carrying an abnormal report code or a position feedback image of a task, the server of an embodiment of the present invention determines whether the task is an abnormal task according to the abnormal report code or the position feedback image. If the task is an abnormal task, feedback information is determined according to the complaint code of the task, and feedback information is sent to the task status update device, and then whether the task is an abnormal task is determined again according to the received task complaint request. Therefore, the embodiment of the present invention can determine whether the task is abnormal according to the abnormal report code in the abnormal report request, and provide a complaint channel for the store through the complaint code, and then make a secondary judgment when receiving the task complaint request sent according to the complaint code, thereby improving the accuracy of the responsibility determination between the distribution capacity and the store.

[0324] Fig. 20 Schematic diagram of an interactive device according to a fourth embodiment of the present invention. Fig. 20 As shown, the apparatus of this embodiment is applicable to a task status updating device, and includes a first request sending unit 2001 , a feedback information receiving unit 2002 , a document printing unit 2003 and a second request sending unit 2004 .

[0325] Among them, the first request sending unit 2001 is used to respond to the acquisition of the exception reporting code of the target task, and send the exception reporting request according to the exception reporting code, so that the server determines the first judgment result of the target task according to the exception reporting code, and the first judgment result is used to characterize whether the target task is an abnormal task; the feedback information receiving unit 2002 is used to receive feedback information sent by the server, and the feedback information includes the complaint code of the target task and the task information of the target task; the document printing unit 2003 is used to generate a document printing instruction of the target task according to the complaint code and the task information, so as to print the complaint code and the task information in the task document of the target task; the second request sending unit 2004 is used to respond to the collection of the complaint code, and send the task complaint request of the target task to the server according to the complaint code.

[0326] In an optional implementation, the device further includes a broadcasting unit.

[0327] The reporting unit is used to report the abnormality prompt of the target task.

[0328] In an optional implementation, the abnormality reporting code is acquired by an image acquisition unit or an image receiving unit.

[0329] Among them, the image acquisition unit acquires the image of the abnormal reporting code; the image receiving unit receives the abnormal reporting code sent by the transportation terminal through the short-range communication protocol.

[0330] After obtaining the abnormal report code, the task status update device of the embodiment of the present invention sends an abnormal report request to the server according to the abnormal report code, and after receiving the feedback information, generates the document printing instruction of the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcast the task abnormality prompt of the task at the same time, and then after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. Therefore, the embodiment of the present invention can enable the task status update device to obtain the abnormal report code and send the abnormal report request by scanning the abnormal report code or transmitting the abnormal report code through the short-range communication protocol, and then provide the store with a complaint channel through the complaint code, thereby improving the flexibility of abnormal reporting and the accuracy of responsibility identification between distribution capacity and stores.

[0331] Fig.21 Schematic diagram of an interactive device according to a fifth embodiment of the present invention. Fig.21 As shown, the device of this embodiment is applicable to a transport terminal, and includes a code acquisition unit 2101 and a code display unit 2102 and / or a code sending unit 2103.

[0332] The code acquisition unit 2101 is used to obtain the exception reporting code of the target task, and the exception reporting code is used to report the target task as an abnormal task; the code display unit 2102 is used to display the exception reporting code; the code sending unit 2103 is used to send the exception reporting code to the task status update device of the store to which the target task belongs through a short-range communication protocol.

[0333] In an optional implementation, the code acquisition unit 2101 includes a code acquisition subunit.

[0334] The code acquisition subunit is used to respond to the position status of the distribution capacity corresponding to the target task, representing that the distribution capacity arrives at the location of the store corresponding to the target task, and obtain the abnormal reporting code of the target task.

[0335] In an optional implementation, the code display unit 2102 or the code acquisition subunit includes a code generation module, or a request sending module and a code receiving module.

[0336] Among them, the code generation module is used to generate the exception reporting code; the request sending module is used to send the code generation request of the target task to the server; the code receiving module is used to obtain the exception reporting code sent by the server, and the exception reporting code is generated according to the code generation request.

[0337] In an optional implementation manner, the device also includes a first information sending unit.

[0338] Among them, the first information sending unit is used to send location arrival feedback information to the server, and the location arrival feedback information is used to indicate that the distribution capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0339] In an optional implementation manner, the device further includes an image acquiring unit, a request generating unit and a second request sending unit.

[0340] Among them, the image acquisition unit is used to obtain a position feedback image in response to the inability to send the exception reporting code to the task status update device of the store to which the target task belongs, and the feedback image is used to determine the position status of the distribution capacity corresponding to the target task, and the position status is used to characterize whether the distribution capacity has reached the location of the store corresponding to the target task; the request generation unit is used to generate an exception reporting request according to the position feedback image; and the second request sending unit is used to send the exception reporting request to the server.

[0341] In an optional implementation, the device further includes a time limit extension unit.

[0342] Among them, the time limit extension unit is used to extend the second delivery time limit in response to receiving the time limit extension instruction, and the second delivery time limit is the time limit for the distribution capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0343] After generating the abnormality report code of the task, the transport terminal of the embodiment of the present invention displays the abnormality report code, and when it is possible to send the abnormality report code to the task status update device, it sends the abnormality report code to the task status update device through the short-distance communication protocol. When it is not possible to send the abnormality code to the abnormality update device, it generates and sends an abnormality report request to the server according to the acquired position feedback image, and then after receiving the time limit extension instruction sent by the server, it extends the time limit for the delivery personnel to deliver the items of the target order to the user corresponding to the target order. Therefore, the embodiment of the present invention can enable the task status update device to obtain the abnormality report code and send the abnormality report request by scanning the abnormality report code or transmitting the abnormality report code through the short-distance communication protocol, or generate and send the abnormality report request according to the position feedback image used to feedback the position status, and then when there is an abnormality in the task, according to the time limit extension instruction sent by the server, the delivery personnel can extend the time limit for delivering the items of the target order to the user corresponding to the target order, thereby improving the flexibility of abnormality reporting and the accuracy of responsibility identification between the delivery transport capacity and the store.

[0344] Fig. 22 2 is a schematic diagram of an electronic device according to a sixth embodiment of the present invention. In this embodiment, the electronic device 22 includes a server, a terminal, etc. Fig. 22As shown, the electronic device 22: includes at least one processor 2201; and a memory 2202 communicatively connected to at least one processor 2201; and a communication component 2203 communicatively connected to a scanning device, the communication component 2203 receiving and sending data under the control of the processor 2201; wherein the memory 2202 stores instructions executable by at least one processor 2201, and the instructions are executed by at least one processor 2201 to implement the above-mentioned interaction method.

[0345] Specifically, the electronic device includes: one or more processors 2201 and a memory 2202, Fig. 22 A processor 2201 is taken as an example. The processor 2201 and the memory 2202 may be connected via a bus or other means. Fig. 22 In the example, the bus connection is used. The memory 2202 is a non-volatile computer-readable storage medium that can be used to store non-volatile software programs, non-volatile computer executable programs and modules. The processor 2201 executes various functional applications and data processing of the device by running the non-volatile software programs, instructions and modules stored in the memory 2202, that is, realizing the above-mentioned interaction method.

[0346] The memory 2202 may include a program storage area and a data storage area, wherein the program storage area may store an operating system and an application required by at least one function; the data storage area may store a list of options, etc. In addition, the memory 2202 may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other non-volatile solid-state storage device. In some embodiments, the memory 2202 may optionally include a memory remotely arranged relative to the processor 2201, and these remote memories may be connected to an external device via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0347] One or more modules are stored in the memory 2202, and when executed by one or more processors 2201, the interactive method in any of the above method embodiments is executed.

[0348] The above-mentioned product can execute the method provided in the embodiment of the present application, and has the functional modules and beneficial effects corresponding to the execution method. For technical details not fully described in this embodiment, please refer to the method provided in the embodiment of the present application.

[0349] After generating the abnormal report code of the task, the transport terminal of the embodiment of the present invention displays the abnormal report code, and / or sends the abnormal report code to the task status update device through the short-distance communication protocol. After obtaining the abnormal report code, the task status update device sends an abnormal report request to the server according to the abnormal report code. Alternatively, the transport terminal sends an abnormal report request to the server according to the acquired position feedback image. After receiving the abnormal report request carrying the abnormal report code or the position feedback image of the task, the server determines whether the task is an abnormal task according to the abnormal report code or the position feedback image. If the task is an abnormal task, the feedback information is determined according to the complaint code of the task, and the feedback information is sent to the task status update device. After receiving the feedback information, the task status update device generates a document printing instruction for the task according to the complaint code, so as to print the complaint code of the task in the task document of the task, and broadcasts the task abnormality prompt of the task at the same time, and after collecting the complaint code, sends the task complaint request of the task to the server according to the complaint code. The server determines again whether the task is an abnormal task according to the received task complaint request. Therefore, the embodiment of the present invention can enable the task status updating device to obtain the exception reporting code by scanning the exception reporting code or transmitting the exception reporting code through a short-range communication protocol, and send an exception reporting request, and further determine whether there is an exception in the task based on the exception reporting code in the exception reporting request, and then provide a complaint channel for the store through the complaint code, so as to perform a secondary judgment when receiving the task complaint request sent according to the complaint code, thereby improving the flexibility of exception reporting and the accuracy of responsibility identification between delivery capacity and stores.

[0350] Another embodiment of the present invention relates to a non-volatile storage medium for storing a computer-readable program, wherein the computer-readable program is used for a computer to execute part or all of the above method embodiments.

[0351] That is, those skilled in the art can understand that all or part of the steps in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a program, and the program is stored in a storage medium, including a number of instructions to enable a device (which can be a single-chip microcomputer, chip, etc.) or a processor to execute all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0352] The embodiment of the present invention discloses A1, an interaction method, applicable to a server, the method comprising:

[0353] In response to receiving an exception report request, extracting the exception report code of the target task in the exception report request, the exception report request carrying the exception report code is sent by the task status update device of the store to which the target task belongs, and the exception report request includes the task identifier of the target task;

[0354] Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0355] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0356] Sending the feedback information to a task status update device of the store to which the target task belongs, so that the task status update device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0357] In response to receiving a task appeal request for the target task sent by the task status update device of the store to which the target task belongs, a second judgment result of the target task is determined according to the task appeal request, and the second judgment result is used to characterize whether the target task is an abnormal task. The task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected complaint code.

[0358] A2. In the method described in A1, the first determination result of the target task determined according to the abnormality reporting code includes:

[0359] Acquire task related information of the target task according to the abnormality reporting code;

[0360] In response to the task-related information satisfying an abnormality determination condition, it is determined that the first determination result represents that the target task is an abnormal task.

[0361] A3. In the method described in A2, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, the arrival time represents the time it takes for the delivery capacity to arrive at the location of the store, the arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormality report request, and the location arrival feedback information is used to represent the arrival of the delivery capacity at the location of the store.

[0362] A4. In the method described in A1, determining the second determination result of the target task according to the task appeal request includes:

[0363] In response to receiving the task appeal request within a predetermined time period, a second determination result of the target task is determined according to the task appeal request.

[0364] A5. In the method described in A1 or A4, determining the second determination result of the target task according to the task appeal request includes:

[0365] Obtaining the task processing status of the target task according to the task appeal request;

[0366] In response to the task processing status indicating that items corresponding to the target task have been prepared, determining that the second determination result indicates that the target task is not an abnormal task.

[0367] A6. In the method described in A1 or A4, determining the second determination result of the target task according to the task appeal request includes:

[0368] Obtaining the task processing status of the target task according to the task appeal request;

[0369] In response to the task processing status indicating that the items corresponding to the target task are not fully prepared, sending a complaint entry display instruction or a complaint page link to the store terminal to obtain task delivery certification information sent by the store terminal;

[0370] In response to the received task delivery certification information indicating that items corresponding to the target task have been prepared, it is determined that the second determination result indicates that the target task is not an abnormal task.

[0371] A7. In the method described in A5, obtaining the task processing status of the target task according to the task appeal request includes:

[0372] Obtaining a task identifier of the target task according to the task appeal request;

[0373] The task processing status is obtained according to the task identifier.

[0374] A8. In the method described in A1, the method further comprises:

[0375] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request is not received, a time limit extension instruction is sent to the transportation terminal, and the time limit extension instruction is used to extend the second delivery time limit. The second delivery time limit is the time limit for the distribution transportation capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0376] A9. In the method described in A1 or A8, the method further comprises:

[0377] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request has not been received, it is determined that the store corresponding to the target task has not delivered the target task within the first delivery deadline of the target task, and the first delivery deadline is the deadline for the store corresponding to the target task to deliver the items of the target task to the distribution capacity corresponding to the target task.

[0378] A10. In the method described in A1 or A8, the method further comprises:

[0379] In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, it is determined that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0380] The embodiment of the present invention discloses B1, an interaction method, applicable to a task status update device of a store to which a target task belongs, the method comprising:

[0381] In response to collecting an image of an abnormality reporting code of a target task, sending an abnormality reporting request to a server according to the abnormality reporting code, so that the server determines a first determination result of the target task according to the abnormality reporting code, the abnormality reporting code is displayed by the transport terminal, and the first determination result is used to indicate whether the target task is an abnormal task;

[0382] Receiving feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task;

[0383] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0384] In response to collecting the complaint code, a task complaint request for the target task is sent to a server according to the complaint code.

[0385] B2. In the method described in B1, the method further comprises:

[0386] Report the task exception prompt of the target task.

[0387] The embodiment of the present invention discloses C1, an interaction method, applicable to a transport terminal, the method comprising:

[0388] Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0389] The exception reporting code is displayed so that the task status update device of the store to which the target task belongs collects an image of the exception reporting code, so that the server determines the first judgment result of the target task based on the exception reporting code sent by the task status update device, and determines the second judgment result of the target task based on the first judgment result and the complaint code of the target task collected by the task status update device.

[0390] C2. In the method described in C1, the abnormality reporting code of the target task is obtained, including:

[0391] In response to the position status representation of the delivery transport capacity corresponding to the target task, the delivery transport capacity arrives at the location of the store corresponding to the target task, and the abnormal reporting code of the target task is obtained.

[0392] C3. In the method described in C1 or C2, the abnormality reporting code of the target task is obtained, including:

[0393] Generate the abnormality reporting code; or

[0394] Sending a request for generating a code of the target task to a server;

[0395] The exception reporting code sent by the server is obtained, where the exception reporting code is generated according to the code generation request.

[0396] C4. In the method described in C1, the method further comprises:

[0397] Sending location arrival feedback information to the server, wherein the location arrival feedback information is used to indicate that the delivery capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0398] C5. In the method described in C1 or C4, the method further comprises:

[0399] In response to receiving a time limit extension instruction, the second delivery time limit is extended, where the second delivery time limit is the time limit for the distribution capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0400] The embodiment of the present invention discloses D1, an interaction method, the method comprising:

[0401] Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0402] Display the abnormality reporting code so that the task status updating device of the store to which the target task belongs collects an image of the abnormality reporting code;

[0403] In response to collecting the image of the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, and the abnormality reporting code is displayed by the transport terminal;

[0404] In response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request, the exception reporting request carrying the exception reporting code is sent by the task status updating device of the store to which the target task belongs, and the exception reporting request includes the task identifier of the target task;

[0405] Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0406] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0407] Sending the feedback information to a task status updating device of the store to which the target task belongs;

[0408] Receiving the feedback information sent by the server;

[0409] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0410] In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code;

[0411] In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

[0412] The embodiment of the present invention discloses E1, an interaction method, applicable to a server, the method comprising:

[0413] In response to receiving an exception report request, extracting the exception report code of the target task in the exception report request, the exception report request carrying the exception report code is sent by the task status update device of the store to which the target task belongs, and the exception report request includes the task identifier of the target task;

[0414] Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0415] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0416] Sending the feedback information to a task status update device of the store to which the target task belongs, so that the task status update device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0417] In response to receiving a task appeal request for the target task sent by the task status update device of the store to which the target task belongs, a second judgment result of the target task is determined according to the task appeal request, and the second judgment result is used to characterize whether the target task is an abnormal task. The task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected complaint code.

[0418] E2. In the method described in E1, the first determination result of the target task determined according to the abnormality reporting code includes:

[0419] Acquire task related information of the target task according to the abnormality reporting code;

[0420] In response to the task-related information satisfying an abnormality determination condition, it is determined that the first determination result represents that the target task is an abnormal task.

[0421] E3. In the method described in E2, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, the arrival time represents the time it takes for the delivery capacity to arrive at the location of the store, and the arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormality report request, and the location arrival feedback information is used to represent the arrival of the delivery capacity at the location of the store.

[0422] E4. In the method described in E1, determining the second determination result of the target task according to the task appeal request includes:

[0423] In response to receiving the task appeal request within a predetermined time period, a second determination result of the target task is determined according to the task appeal request.

[0424] E5. In the method described in E1 or E4, determining the second determination result of the target task according to the task appeal request includes:

[0425] Obtaining the task processing status of the target task according to the task appeal request;

[0426] In response to the task processing status indicating that items corresponding to the target task have been prepared, determining that the second determination result indicates that the target task is not an abnormal task.

[0427] E6. In the method described in E1 or E4, determining the second determination result of the target task according to the task appeal request includes:

[0428] Obtaining the task processing status of the target task according to the task appeal request;

[0429] In response to the task processing status indicating that the items corresponding to the target task are not fully prepared, sending a complaint entry display instruction or a complaint page link to the store terminal to obtain task delivery certification information sent by the store terminal;

[0430] In response to the received task delivery certification information indicating that items corresponding to the target task have been prepared, it is determined that the second determination result indicates that the target task is not an abnormal task.

[0431] E7. In the method described in E5, obtaining the task processing status of the target task according to the task appeal request includes:

[0432] Obtaining a task identifier of the target task according to the task appeal request;

[0433] The task processing status is obtained according to the task identifier.

[0434] E8. In the method described in E1, the method further comprises:

[0435] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request is not received, a time limit extension instruction is sent to the transportation terminal, and the time limit extension instruction is used to extend the second delivery time limit. The second delivery time limit is the time limit for the distribution transportation capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0436] E9. In the method described in E1 or E8, the method further comprises:

[0437] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request has not been received, it is determined that the store corresponding to the target task has not delivered the target task within the first delivery deadline of the target task, and the first delivery deadline is the deadline for the store corresponding to the target task to deliver the items of the target task to the distribution capacity corresponding to the target task.

[0438] E10. In the method described in E1 or E8, the method further comprises:

[0439] In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, it is determined that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0440] The embodiment of the present invention discloses F1, an interaction method, which is applicable to a task status update device of a store to which a target task belongs, and the method comprises:

[0441] In response to receiving the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, so that the server determines a first determination result of the target task according to the abnormality reporting code, wherein the abnormality reporting code is sent by the transport terminal through a short-distance communication protocol, and the first determination result is used to characterize whether the target task is an abnormal task;

[0442] Receiving feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task;

[0443] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0444] In response to collecting the complaint code, a task complaint request for the target task is sent to a server according to the complaint code.

[0445] F2. In the method described in F1, the method further comprises:

[0446] Report the task exception prompt of the target task.

[0447] The embodiment of the present invention discloses G1, an interaction method, applicable to a transport terminal, the method comprising:

[0448] Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0449] The exception reporting code is sent to the task status update device of the store to which the target task belongs through a short-range communication protocol, so that the server determines the first judgment result of the target task according to the exception reporting code sent by the task status update device, and determines the second judgment result of the target task based on the first judgment result and the complaint code of the target task collected by the task status update device.

[0450] G2. In the method described in G1, the abnormality reporting code of the target task is obtained, including:

[0451] In response to the position status representation of the delivery transport capacity corresponding to the target task, the delivery transport capacity arrives at the location of the store corresponding to the target task, and the abnormal reporting code of the target task is obtained.

[0452] G3. In the method described in G1 or G2, the abnormality reporting code of the target task is obtained, including:

[0453] Generate the abnormality reporting code; or

[0454] Sending a request for generating a code of the target task to a server;

[0455] The exception reporting code sent by the server is obtained, where the exception reporting code is generated according to the code generation request.

[0456] G4. In the method described in G1, the method further comprises:

[0457] Sending location arrival feedback information to the server, wherein the location arrival feedback information is used to indicate that the delivery capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0458] G5. In the method described in G1 or G4, the method further comprises:

[0459] In response to receiving a time limit extension instruction, the second delivery time limit is extended, where the second delivery time limit is the time limit for the distribution capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0460] The embodiment of the present invention discloses H1, an interaction method, the method comprising:

[0461] Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0462] Sending the abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol;

[0463] In response to receiving the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, wherein the abnormality reporting code is sent by the transport terminal through a short-distance communication protocol;

[0464] In response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request, the exception reporting request carrying the exception reporting code is sent by the task status updating device of the store to which the target task belongs, and the exception reporting request includes the task identifier of the target task;

[0465] Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0466] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0467] Sending the feedback information to a task status updating device of the store to which the target task belongs;

[0468] Receiving the feedback information sent by the server;

[0469] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0470] In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code;

[0471] In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

[0472] The embodiment of the present invention discloses J1. An interaction method applicable to a server, the method comprising:

[0473] In response to receiving an abnormality reporting request, extracting a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request carrying the position feedback image is sent by the transport terminal, and the abnormality reporting request includes a task identifier of the target task;

[0474] determining a first determination result of the target task according to the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task;

[0475] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0476] Sending the feedback information to a task status update device of the store to which the target task belongs, so that the task status update device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0477] In response to receiving a task appeal request for the target task sent by the task status update device of the store to which the target task belongs, a second judgment result of the target task is determined according to the task appeal request, and the second judgment result is used to characterize whether the target task is an abnormal task. The task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected complaint code.

[0478] J2. In the method described in J1, the first determination result of the target task determined according to the position feedback image comprises:

[0479] Determine the position status of the delivery transport capacity corresponding to the target task according to the position feedback image, wherein the position status is used to indicate whether the delivery transport capacity has reached the location of the store corresponding to the target task;

[0480] In response to the location status representing that the delivery capacity has arrived at the location of the store corresponding to the target task, obtaining task-related information of the target task;

[0481] In response to the task-related information satisfying an abnormality determination condition, it is determined that the first determination result represents that the target task is an abnormal task.

[0482] J3. In the method described in J2, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, the arrival time represents the time it takes for the delivery capacity to arrive at the location of the store, and the arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormality report request, and the location arrival feedback information is used to represent the arrival of the delivery capacity at the location of the store.

[0483] J4. In the method described in J1, determining the second determination result of the target task according to the task appeal request includes:

[0484] In response to receiving the task appeal request within a predetermined time period, a second determination result of the target task is determined according to the task appeal request.

[0485] J5. In the method described in J1 or J4, determining the second determination result of the target task according to the task appeal request includes:

[0486] Obtaining the task processing status of the target task according to the task appeal request;

[0487] In response to the task processing status indicating that items corresponding to the target task have been prepared, determining that the second determination result indicates that the target task is not an abnormal task.

[0488] J6. In the method described in J1 or J4, determining the second determination result of the target task according to the task appeal request includes:

[0489] Obtaining the task processing status of the target task according to the task appeal request;

[0490] In response to the task processing status indicating that the items corresponding to the target task are not fully prepared, sending a complaint entry display instruction or a complaint page link to the store terminal to obtain task delivery certification information sent by the store terminal;

[0491] In response to the received task delivery certification information indicating that items corresponding to the target task have been prepared, it is determined that the second determination result indicates that the target task is not an abnormal task.

[0492] J7. In the method described in J5, obtaining the task processing status of the target task according to the task appeal request includes:

[0493] Obtaining a task identifier of the target task according to the task appeal request;

[0494] The task processing status is obtained according to the task identifier.

[0495] J8. In the method described in J1, the method further comprises:

[0496] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request is not received, a time limit extension instruction is sent to the transportation terminal, and the time limit extension instruction is used to extend the second delivery time limit. The second delivery time limit is the time limit for the distribution transportation capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0497] J9. In the method described in J1 or J8, the method further comprises:

[0498] In response to the second judgment result indicating that the target task is an abnormal task, or that the task appeal request has not been received, it is determined that the store corresponding to the target task has not delivered the target task within the first delivery deadline of the target task, and the first delivery deadline is the deadline for the store corresponding to the target task to deliver the items of the target task to the distribution capacity corresponding to the target task.

[0499] J10. In the method described in J1 or J8, the method further comprises:

[0500] In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, it is determined that there is abnormal reporting behavior in the distribution capacity corresponding to the target task.

[0501] The embodiment of the present invention discloses K1, an interaction method, applicable to a task status update device of a store to which a target task belongs, the method comprising:

[0502] Receiving feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task;

[0503] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0504] In response to collecting the complaint code, a task complaint request for the target task is sent to a server according to the complaint code.

[0505] K2. In the method described in K1, the method further comprises:

[0506] Report the task exception prompt of the target task.

[0507] The embodiment of the present invention discloses L1, an interaction method, applicable to a transport terminal, the method comprising:

[0508] Obtaining a position feedback image;

[0509] generating an abnormality reporting request according to the position feedback image;

[0510] The exception reporting request is sent to the server, so that the server determines a first determination result of the target task according to the position feedback image, and determines a second determination result of the target task based on the first determination result and the complaint code of the target task collected by the task status update device.

[0511] L2. In the method described in L1, the method further comprises:

[0512] Sending location arrival feedback information to the server, wherein the location arrival feedback information is used to indicate that the delivery capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0513] L3. In the method described in L1 or L2, the method further comprises:

[0514] In response to receiving a time limit extension instruction, the second delivery time limit is extended, where the second delivery time limit is the time limit for the distribution capacity of the target task to deliver the items of the target task to the demander corresponding to the target task.

[0515] The embodiment of the present invention discloses M1, an interaction method, the method comprising:

[0516] Acquire a position feedback image, wherein the feedback image is used to determine the position status of the delivery transport capacity corresponding to the target task, wherein the position status is used to indicate whether the delivery transport capacity has reached the location of the store corresponding to the target task;

[0517] generating an abnormality reporting request according to the position feedback image;

[0518] Sending the exception reporting request to the server;

[0519] In response to receiving the abnormality reporting request, extracting a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request carrying the position feedback image is sent by the transport terminal, and the abnormality reporting request includes a task identifier of the target task;

[0520] determining a first determination result of the target task according to the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task;

[0521] In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0522] Sending the feedback information to a task status updating device of the store to which the target task belongs;

[0523] Receiving the feedback information sent by the server;

[0524] Printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0525] In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code;

[0526] In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

[0527] The embodiment of the present invention discloses N1, an interactive device, applicable to a server, the device comprising:

[0528] A code extraction unit, configured to extract, in response to receiving an exception reporting request, an exception reporting code of a target task in the exception reporting request, wherein the exception reporting request carrying the exception reporting code is sent by a task status updating device of a store to which the target task belongs, and the exception reporting request includes a task identifier of the target task;

[0529] A first result determination unit, used to determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0530] a feedback information determining unit, configured to determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result indicating that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0531] A feedback information sending unit, configured to send the feedback information to a task status updating device of the store to which the target task belongs, so that the task status updating device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0532] A second result determination unit is used to determine a second judgment result of the target task in response to a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, wherein the second judgment result is used to characterize whether the target task is an abnormal task, and the task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected appeal code.

[0533] The embodiment of the present invention discloses P1, an interactive device, which is applicable to a task status updating device of a store to which a target task belongs, and the device comprises:

[0534] A first request sending unit is used to respond to an image of an abnormality reporting code of a target task collected, and to send an abnormality reporting request to a server according to the abnormality reporting code, so that the server determines a first determination result of the target task according to the abnormality reporting code, the abnormality reporting code is displayed by the transport terminal, and the first determination result is used to indicate whether the target task is an abnormal task;

[0535] A feedback information receiving unit, used to receive feedback information sent by the server, wherein the feedback information includes a complaint code of a target task and task information of the target task;

[0536] A document printing unit, used for printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0537] The second request sending unit is used to send a task appeal request of the target task to the server according to the appeal code in response to collecting the appeal code.

[0538] The embodiment of the present invention discloses Q1, an interactive device, applicable to a transport terminal, the device comprising:

[0539] A code acquisition unit, used to acquire an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0540] A coding display unit is used to display the exception reporting code so that the task status update device of the store to which the target task belongs collects an image of the exception reporting code, so that the server determines the first judgment result of the target task according to the exception reporting code sent by the task status update device, and determines the second judgment result of the target task based on the first judgment result and the complaint code of the target task collected by the task status update device.

[0541] The embodiment of the present invention discloses R1, an interactive device, applicable to a server, the device comprising:

[0542] A code extraction unit, configured to extract, in response to receiving an exception reporting request, an exception reporting code of a target task in the exception reporting request, wherein the exception reporting request carrying the exception reporting code is sent by a task status updating device of a store to which the target task belongs, and the exception reporting request includes a task identifier of the target task;

[0543] A first result determination unit, used to determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0544] a feedback information determining unit, configured to determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result indicating that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0545] A feedback information sending unit, configured to send the feedback information to a task status updating device of the store to which the target task belongs, so that the task status updating device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0546] A second result determination unit is used to determine a second judgment result of the target task in response to a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, wherein the second judgment result is used to characterize whether the target task is an abnormal task, and the task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected appeal code.

[0547] The embodiment of the present invention discloses S1, an interactive device, which is applicable to a task status updating device of a store to which a target task belongs, and the device comprises:

[0548] A first request sending unit is used for sending an abnormality reporting request to a server according to the abnormality reporting code in response to receiving the abnormality reporting code of the target task, so that the server determines a first determination result of the target task according to the abnormality reporting code, wherein the abnormality reporting code is sent by the transport terminal through a short-distance communication protocol, and the first determination result is used to characterize whether the target task is an abnormal task;

[0549] A feedback information receiving unit, used to receive feedback information sent by the server, wherein the feedback information includes a complaint code of a target task and task information of the target task;

[0550] A document printing unit, used for printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0551] The second request sending unit is used to send a task appeal request of the target task to the server according to the appeal code in response to the collection of the appeal code.

[0552] 58. An interactive device, applicable to a transport terminal, comprising:

[0553] A code acquisition unit, used to acquire an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task;

[0554] A coding sending unit is used to send the exception reporting code to the task status update device of the store to which the target task belongs through a short-range communication protocol, so that the server determines the first judgment result of the target task according to the exception reporting code sent by the task status update device, and determines the second judgment result of the target task based on the first judgment result and the complaint code of the target task collected by the task status update device.

[0555] The embodiment of the present invention discloses T1, an interactive device, applicable to a server, the device comprising:

[0556] An image extraction unit, configured to extract, in response to receiving an abnormality reporting request, a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request carrying the position feedback image is sent by the transport terminal, and the abnormality reporting request includes a task identifier of the target task;

[0557] A first result determination unit, used to determine a first determination result of the target task according to the position feedback image, wherein the first determination result is used to indicate whether the target task is an abnormal task;

[0558] a feedback information determining unit, configured to determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result indicating that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier;

[0559] A feedback information sending unit, configured to send the feedback information to a task status updating device of the store to which the target task belongs, so that the task status updating device prints a task receipt for the target task, wherein the task receipt includes the complaint code and the task information;

[0560] A second result determination unit is used to determine a second judgment result of the target task in response to a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, wherein the second judgment result is used to characterize whether the target task is an abnormal task, and the task appeal request is sent by the task status update device of the store to which the target task belongs based on the collected appeal code.

[0561] The embodiment of the present invention discloses U1, an interactive device, which is applicable to a task status update device of a store to which a target task belongs, and the device includes:

[0562] A feedback information receiving unit, used to receive feedback information sent by the server, wherein the feedback information includes a complaint code of a target task and task information of the target task;

[0563] A document printing unit, used for printing a task document for the target task, wherein the task document includes the complaint code and the task information;

[0564] A request sending unit is used to send a task appeal request of the target task to a server according to the appeal code in response to collecting the appeal code.

[0565] The embodiment of the present invention discloses V1, an interactive device, applicable to a transport terminal, the device comprising:

[0566] An image acquisition unit, used for acquiring a position feedback image;

[0567] A request generating unit, configured to generate an abnormality reporting request according to the position feedback image;

[0568] A request sending unit is used to send the abnormality reporting request to the server, so that the server determines a first determination result of the target task according to the position feedback image, and determines a second determination result of the target task based on the first determination result and the complaint code of the target task collected by the task status update device.

[0569] The embodiment of the present invention discloses W1, a task status updating device, comprising:

[0570] Image acquisition device;

[0571] communication devices;

[0572] The control device is configured to respond to the collection of the abnormality reporting code of the target task, send an abnormality reporting request to the server according to the abnormality reporting code, so that the server determines the first judgment result of the target task according to the abnormality reporting code, the abnormality reporting code is displayed by the transportation terminal, the first judgment result is used to characterize whether the target task is an abnormal task, receive feedback information sent by the server, the feedback information includes the complaint code of the target task and the task information of the target task, print the task document of the target task, the task document includes the complaint code and the task information, and respond to the collection of the complaint code, send the task complaint request of the target task to the server according to the complaint code.

[0573] The embodiment of the present invention discloses X1, a task status updating device, comprising:

[0574] Image acquisition device;

[0575] communication devices;

[0576] A control device is configured to, in response to receiving an exception reporting code of a target task, send an exception reporting request to a server according to the exception reporting code, so that the server determines a first determination result of the target task according to the exception reporting code, wherein the exception reporting code is sent by a transport terminal through a short-range communication protocol, and the first determination result is used to characterize whether the target task is an abnormal task; receive feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task; print a task document of the target task, wherein the task document includes the complaint code and the task information; and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code.

[0577] The embodiment of the present invention discloses Y1, a task status updating device, comprising:

[0578] Image acquisition device;

[0579] communication devices;

[0580] The control device is configured to receive feedback information sent by a server, wherein the feedback information includes a complaint code of a target task and task information of the target task, print a task document for the target task, wherein the task document includes the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code.

[0581] The embodiment of the present invention discloses Z1, an interactive system, including:

[0582] The server is configured to, in response to receiving an abnormality reporting request, extract the abnormality reporting code of the target task in the abnormality reporting request, the abnormality reporting request includes the task identifier of the target task, determine a first determination result of the target task according to the abnormality reporting code, the first determination result is used to characterize whether the target task is an abnormal task, in response to the first determination result characterizing that the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs, the feedback information includes a complaint code of the target task and task information of the target task, the task information is determined according to the task identifier, send the feedback information to the task status update device of the store to which the target task belongs, and in response to receiving a task complaint request for the target task sent by the task status update device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result is used to characterize whether the target task is an abnormal task;

[0583] A task status updating device, configured to respond to the image of the abnormality reporting code of the target task collected, send an abnormality reporting request to the server according to the abnormality reporting code, receive feedback information sent by the server, print a task document of the target task, the task document including the complaint code and the task information, and respond to the collection of the complaint code, send a task complaint request of the target task to the server according to the complaint code; and

[0584] The transport terminal is configured to obtain an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task, and to display the abnormality reporting code.

[0585] The embodiment of the present invention discloses AA1, an interactive system, including:

[0586] The server is configured to, in response to receiving an abnormality reporting request, extract the abnormality reporting code of the target task in the abnormality reporting request, the abnormality reporting request includes the task identifier of the target task, determine a first determination result of the target task according to the abnormality reporting code, the first determination result is used to characterize whether the target task is an abnormal task, in response to the first determination result characterizing that the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs, the feedback information includes a complaint code of the target task and task information of the target task, the task information is determined according to the task identifier, send the feedback information to the task status update device of the store to which the target task belongs, and in response to receiving a task complaint request for the target task sent by the task status update device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result is used to characterize whether the target task is an abnormal task;

[0587] A task status update device is configured to, in response to receiving an exception reporting code of a target task, send an exception reporting request to a server according to the exception reporting code, receive feedback information sent by the server, print on a task document of the target task, the task document including the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code; and a transportation terminal is configured to obtain an exception reporting code of the target task, the exception reporting code is used to report that the target task is an abnormal task, and send the exception reporting code to a task status update device of a store to which the target task belongs through a short-range communication protocol.

[0588] The embodiment of the present invention discloses AB1, an interactive system, including:

[0589] The server is configured to, in response to receiving an abnormality reporting request, extract a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request includes a task identifier of the target task, determine a first determination result of the target task according to the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result characterizing that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, wherein the task information is determined according to the task identifier, send the feedback information to a task status update device of the store to which the target task belongs, and determine a second determination result of the target task according to the task complaint request in response to receiving a task complaint request of the target task sent by the task status update device of the store to which the target task belongs, wherein the second determination result is used to characterize whether the target task is an abnormal task;

[0590] a task status updating device configured to receive feedback information sent by a server, print a task ticket for the target task, the task ticket including the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code; and

[0591] The transport terminal is configured to obtain a position feedback image, generate an abnormality reporting request according to the position feedback image, and send the abnormality reporting request to a server.

[0592] An embodiment of the present invention discloses AC1, an electronic device, including a memory and a processor, the memory being used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement a method as described in any one of A1-A10, B1-B2, C1-C5, D1, E1-E10, F1-F2, G1-G5, H1, J1-J10, K1-K2, L1-L3 and M1.

[0593] An embodiment of the present invention discloses AD1, a computer-readable storage medium, in which a computer program is stored. When the computer program is executed by a processor, it implements a method as described in any one of A1-A10, B1-B2, C1-C5, D1, E1-E10, F1-F2, G1-G5, H1, J1-J10, K1-K2, L1-L3 and M1.

[0594] An embodiment of the present invention discloses AE1, a computer program product, which includes a computer program / instruction, and when the computer program / instruction is executed by a processor, it implements a method as described in any one of A1-A10, B1-B2, C1-C5, D1, E1-E10, F1-F2, G1-G5, H1, J1-J10, K1-K2, L1-L3 and M1.

[0595] The above description is only a preferred embodiment of the present application and is not intended to limit the present application. For those skilled in the art, the present application may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. An interactive method, characterized in that: The method comprises: Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; Display the abnormality reporting code so that the task status updating device of the store to which the target task belongs collects an image of the abnormality reporting code; In response to collecting the image of the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, and the abnormality reporting code is displayed by the transport terminal; In response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request, the exception reporting request carrying the exception reporting code is sent by the task status updating device of the store to which the target task belongs, and the exception reporting request includes the task identifier of the target task; Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task; In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier; Sending the feedback information to a task status updating device of the store to which the target task belongs; Receiving the feedback information sent by the server; Printing a task document for the target task, wherein the task document includes the complaint code and the task information; In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code; In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

2. An interactive method, characterized in that: The method comprises: Obtaining an abnormality reporting code for a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task; Sending the abnormality reporting code to the task status updating device of the store to which the target task belongs through a short-distance communication protocol; In response to receiving the abnormality reporting code of the target task, sending an abnormality reporting request to the server according to the abnormality reporting code, wherein the abnormality reporting code is sent by the transport terminal through a short-distance communication protocol; In response to receiving the exception reporting request, extracting the exception reporting code of the target task in the exception reporting request, the exception reporting request carrying the exception reporting code is sent by the task status updating device of the store to which the target task belongs, and the exception reporting request includes the task identifier of the target task; Determine a first determination result of the target task according to the abnormality reporting code, wherein the first determination result is used to indicate whether the target task is an abnormal task; In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier; Sending the feedback information to a task status updating device of the store to which the target task belongs; Receiving the feedback information sent by the server; Printing a task document for the target task, wherein the task document includes the complaint code and the task information; In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code; In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

3. An interactive method, characterized in that: The method comprises: Acquire a position feedback image, wherein the feedback image is used to determine the position status of the delivery transport capacity corresponding to the target task, wherein the position status is used to indicate whether the delivery transport capacity has reached the location of the store corresponding to the target task; generating an abnormality reporting request according to the position feedback image; Sending the exception reporting request to the server; In response to receiving the abnormality reporting request, extracting a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request carrying the position feedback image is sent by the transport terminal, and the abnormality reporting request includes a task identifier of the target task; determining a first determination result of the target task according to the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task; In response to the first determination result indicating that the target task is an abnormal task, feedback information and a task status update device identifier of a store to which the target task belongs are determined, wherein the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier; Sending the feedback information to a task status updating device of the store to which the target task belongs; Receiving the feedback information sent by the server; Printing a task document for the target task, wherein the task document includes the complaint code and the task information; In response to collecting the complaint code, sending a task complaint request for the target task to a server according to the complaint code; In response to receiving a task appeal request for the target task sent by a task status update device of the store to which the target task belongs, a second determination result of the target task is determined according to the task appeal request, the second determination result being used to characterize whether the target task is an abnormal task.

4. A task status updating device, characterized in that: include: Image acquisition device; communication devices; The control device is configured to respond to the collection of the abnormality reporting code of the target task, send an abnormality reporting request to the server according to the abnormality reporting code, so that the server determines the first judgment result of the target task according to the abnormality reporting code, the abnormality reporting code is displayed by the transportation terminal, the first judgment result is used to characterize whether the target task is an abnormal task, receive feedback information sent by the server, the feedback information includes the complaint code of the target task and the task information of the target task, print the task document of the target task, the task document includes the complaint code and the task information, and respond to the collection of the complaint code, send the task complaint request of the target task to the server according to the complaint code.

5. A task status updating device, characterized in that: include: Image acquisition device; communication devices; A control device is configured to, in response to receiving an exception reporting code of a target task, send an exception reporting request to a server according to the exception reporting code, so that the server determines a first determination result of the target task according to the exception reporting code, wherein the exception reporting code is sent by a transport terminal through a short-range communication protocol, and the first determination result is used to characterize whether the target task is an abnormal task; receive feedback information sent by the server, wherein the feedback information includes a complaint code of the target task and task information of the target task; print a task document of the target task, wherein the task document includes the complaint code and the task information; and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code.

6. A task status updating device, characterized in that: include: Image acquisition device; communication devices; The control device is configured to receive feedback information sent by a server, wherein the feedback information includes a complaint code of a target task and task information of the target task, print a task document for the target task, wherein the task document includes the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request for the target task to the server according to the complaint code.

7. An interactive system, characterized in that: include: The server is configured to, in response to receiving an abnormality reporting request, extract the abnormality reporting code of the target task in the abnormality reporting request, the abnormality reporting request includes the task identifier of the target task, determine a first determination result of the target task according to the abnormality reporting code, the first determination result is used to characterize whether the target task is an abnormal task, in response to the first determination result characterizing that the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs, the feedback information includes a complaint code of the target task and task information of the target task, the task information is determined according to the task identifier, send the feedback information to the task status update device of the store to which the target task belongs, and in response to receiving a task complaint request for the target task sent by the task status update device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result is used to characterize whether the target task is an abnormal task; The task status updating device is configured to respond to the image of the abnormality reporting code of the target task collected, send an abnormality reporting request to the server according to the abnormality reporting code, receive feedback information sent by the server, print the task document of the target task, the task document includes the complaint code and the task information, and respond to the collection of the complaint code, send the task complaint request of the target task to the server according to the complaint code; as well as The transport terminal is configured to obtain an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report that the target task is an abnormal task, and to display the abnormality reporting code.

8. An interactive system, characterized in that: include: The server is configured to, in response to receiving an abnormality reporting request, extract the abnormality reporting code of the target task in the abnormality reporting request, the abnormality reporting request includes the task identifier of the target task, determine a first determination result of the target task according to the abnormality reporting code, the first determination result is used to characterize whether the target task is an abnormal task, in response to the first determination result characterizing that the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs, the feedback information includes a complaint code of the target task and task information of the target task, the task information is determined according to the task identifier, send the feedback information to the task status update device of the store to which the target task belongs, and in response to receiving a task complaint request for the target task sent by the task status update device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result is used to characterize whether the target task is an abnormal task; The task status updating device is configured to, in response to receiving the abnormality reporting code of the target task, send an abnormality reporting request to the server according to the abnormality reporting code, receive feedback information sent by the server, print on the task document of the target task, the task document includes the complaint code and the task information, and in response to collecting the complaint code, send the task complaint request of the target task to the server according to the complaint code; as well as The transport terminal is configured to obtain an abnormality reporting code of a target task, wherein the abnormality reporting code is used to report the target task as an abnormal task, and to send the abnormality reporting code to a task status update device of a store to which the target task belongs through a short-range communication protocol.

9. An interactive system, characterized in that: include: The server is configured to, in response to receiving an abnormality reporting request, extract a position feedback image of a target task in the abnormality reporting request, wherein the abnormality reporting request includes a task identifier of the target task, determine a first determination result of the target task according to the position feedback image, wherein the first determination result is used to characterize whether the target task is an abnormal task, determine feedback information and a task status update device identifier of a store to which the target task belongs in response to the first determination result characterizing that the target task is an abnormal task, wherein the feedback information includes a complaint code of the target task and task information of the target task, wherein the task information is determined according to the task identifier, send the feedback information to a task status update device of the store to which the target task belongs, and determine a second determination result of the target task according to the task complaint request in response to receiving a task complaint request of the target task sent by the task status update device of the store to which the target task belongs, wherein the second determination result is used to characterize whether the target task is an abnormal task; The task status updating device is configured to receive feedback information sent by the server, print a task ticket for the target task, the task ticket including the complaint code and the task information, and send a task complaint request for the target task to the server according to the complaint code in response to collecting the complaint code; as well as The transport terminal is configured to obtain a position feedback image, generate an abnormality reporting request according to the position feedback image, and send the abnormality reporting request to a server.

10. An electronic device comprising a memory and a processor, characterized in that: The memory is used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method according to any one of claims 1 to 3.

Images