Cloud-based intelligent control method and system for unmanned stores

Abstract

The present invention discloses a cloud-based unmanned store intelligent control method and system, the method comprising: if a cloud server receives a first code scanning information sent by a user terminal, the current duty information of the store corresponding to the first code scanning information is obtained, and the corresponding target processing result is generated according to the first code scanning information, the current duty information and the preset duty control strategy; the edge server generates a door control command and a call control command according to the target processing result, and sends them to the door control system and the audio and video call system respectively; wherein the door control command is used to control the door control system to perform an opening mode operation or a closing mode operation; the call control command is used to control the audio and video call system to establish a communication connection with a target customer service terminal in a plurality of customer service terminals, or to control the audio and video call system to establish a communication connection with a store owner terminal, or to control the audio and video call system to close. The present invention introduces a remote service communication mechanism, which is more secure and low in cost.

Description

Technical Field

[0001] The present invention relates to the technical field of unmanned stores, and in particular to a cloud-based unmanned store intelligent control method and system. Background Art

[0002] With the continuous advancement of technology, unmanned stores have gradually become a new trend in the retail industry. Compared with traditional stores, unmanned stores can reduce or eliminate manual intervention, reduce labor costs, and provide consumers with a more convenient, fast, and personalized shopping experience. However, the current unmanned stores lack a remote service communication mechanism. When consumers encounter some problems, they cannot provide consumers with timely and effective solutions, and cannot promptly detect and stop consumers' malicious theft. The risk of theft is high and the security is poor. In order to prevent the theft of goods, sensors need to be installed on each product, but the cost is too high. In addition, the current unmanned stores need to install self-service cash registers to complete shopping checkouts, but this will greatly increase costs. Summary of the invention

[0003] The embodiments of the present invention provide a cloud-based unmanned store intelligent control method and system, aiming to solve the problem that unmanned stores in the prior art lack a remote service communication mechanism and have poor security.

[0004] In a first aspect, an embodiment of the present invention provides a cloud-based unmanned store intelligent control method, which is applied to a cloud-based unmanned store intelligent control system, wherein the cloud-based unmanned store intelligent control includes a cloud server, an edge server, a store owner terminal, multiple customer service terminals, a user terminal, an access control system, and an audio and video call system, wherein the cloud server is communicatively connected with the edge server, the store owner terminal, the multiple customer service terminals, and the user terminal, and the edge server is communicatively connected with the store owner terminal, the multiple customer service terminals, the access control system, and the audio and video call system; the method includes:

[0005] If the cloud server receives the first code scanning information sent by the user terminal, it obtains the current duty information of the store corresponding to the first code scanning information, generates a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sends the target processing result to the edge server;

[0006] The edge server generates a door access control instruction and a call control instruction according to the target processing result, and sends the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively;

[0007] The access control system performs a corresponding operation according to the access control instruction; wherein the access control instruction is used to control the access control system to perform a door opening mode operation or a door closing mode operation;

[0008] The audio and video call system performs corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among the multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to shut down.

[0009] In a second aspect, an embodiment of the present invention provides a cloud-based unmanned store intelligent control system, which includes: a cloud server, an edge server, a store owner terminal, multiple customer service terminals, a user terminal, a door access control system, and an audio and video call system, wherein the cloud server is communicatively connected with the edge server, the store owner terminal, the multiple customer service terminals, and the user terminal, and the edge server is communicatively connected with the store owner terminal, the multiple customer service terminals, the door access control system, and the audio and video call system;

[0010] The cloud server is configured to, upon receiving the first code scanning information sent by the user terminal, obtain the current duty information of the store corresponding to the first code scanning information, generate a corresponding target processing result according to the first code scanning information, the current duty information and a preset duty control strategy, and send the target processing result to the edge server;

[0011] The edge server is used to generate a door access control instruction and a call control instruction according to the target processing result, and send the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively;

[0012] The access control system is used to perform corresponding operations according to the access control command; wherein the access control command is used to control the access control system to perform door opening mode operation or door closing mode operation;

[0013] The audio and video call system is used to perform corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among the multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to shut down.

[0014] The embodiment of the present invention provides a cloud-based unmanned store intelligent control method and system, the method comprising: if the cloud server receives the first code scanning information sent by the user terminal, the current duty information of the store corresponding to the first code scanning information is obtained, and the corresponding target processing result is generated according to the first code scanning information, the current duty information and the preset duty control strategy; the edge server generates an access control instruction and a call control instruction according to the target processing result, and sends them to the access control system and the audio and video call system respectively; wherein the access control instruction is used to control the access control system to perform an opening mode operation or a closing mode operation; the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to close. The present invention introduces a remote service communication mechanism, which is more secure and low in cost. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other accompanying drawings can be obtained based on these accompanying drawings without paying any creative work.

[0016] Figure 1 A schematic diagram of a flow chart of a cloud-based unmanned store intelligent control method provided by an embodiment of the present invention;

[0017] Figure 2 A schematic diagram of a sub-process of a cloud-based unmanned store intelligent control method provided by an embodiment of the present invention;

[0018] Figure 3 A schematic block diagram of a cloud-based unmanned store intelligent control system provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0019] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0020] It should be understood that when used in this specification and the appended claims, the terms "include" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or combinations thereof.

[0021] It should also be understood that the terms used in this specification of the present invention are only for the purpose of describing specific embodiments and are not intended to limit the present invention. As used in the specification of the present invention and the appended claims, unless the context clearly indicates otherwise, the singular forms "a", "an" and "the" are intended to include plural forms.

[0022] It should be further understood that the term "and / or" used in the present description and the appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes these combinations.

[0023] The cloud-based unmanned store intelligent control method provided by the embodiment of the present invention is applied to the cloud-based unmanned store intelligent control system, the cloud-based unmanned store intelligent control system includes a cloud server, an edge server, a store owner terminal, multiple customer service terminals, a user terminal, an access control system and an audio and video call system, the cloud server is connected in communication with the edge server, the store owner terminal, the multiple customer service terminals and the user terminal, and the edge server is connected in communication with the store owner terminal, the multiple customer service terminals, the access control system and the audio and video call system. Figure 1 , Figure 1 This is a flow chart of an unmanned store intelligent control method based on the cloud provided by an embodiment of the present invention. The unmanned store intelligent control method based on the cloud provided by an embodiment of the present invention includes steps S11 to S14.

[0024] S11. If the cloud server receives the first code scanning information sent by the user terminal, it obtains the current duty information of the store corresponding to the first code scanning information, generates a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sends the target processing result to the edge server.

[0025] In this embodiment, when a customer (i.e., a consumer) wants to enter the store to shop, the customer first needs to scan the code through a user terminal (such as a mobile phone) to enter the store, and send the first code scanning information to the cloud server through the user terminal to control the access control system and the audio and video call system based on the first code scanning information. Specifically, when the cloud server receives the first code scanning information, the cloud server obtains the current duty information of the store corresponding to the first code scanning information, wherein the current duty information is set by the store owner. Then, the cloud server generates a corresponding target processing result based on the first code scanning information, the current duty information, and the preset duty control strategy, and sends the target processing result to the edge server, so that the edge server controls the access control system and the audio and video call system accordingly according to the target processing result, thereby providing customers with different services under different duty information.

[0026] In one embodiment, before step S11, the method further includes:

[0027] If the cloud server receives the duty setting instruction corresponding to the store sent by the store owner terminal, it obtains the duty information corresponding to the duty setting instruction and uses the duty information as the current duty information.

[0028] In this embodiment, the store owner can set the store's duty information through the store owner terminal, and submit the duty information to the cloud server by triggering the duty setting instruction. Specifically, if the cloud server receives the duty setting instruction corresponding to the store sent by the store owner terminal, it means that the store owner has set the duty information of the store, and the cloud server obtains the duty information corresponding to the duty setting instruction, and uses the duty information as the current duty information, that is, uses the new duty information to update the duty information stored in the cloud server, thereby completing the setting of the store's duty information.

[0029] In one embodiment, see Figure 2 , step S11 comprises:

[0030] S111. If the cloud server receives the first code scanning information sent by the user terminal, it obtains the user account information and the store address information in the first code scanning information, and obtains the corresponding blacklist information and the current duty information according to the store address information;

[0031] S112: If the cloud server determines that the user account information does not exist in the blacklist information and determines that the current on-duty information is customer service remote on-duty information, the cloud server determines the target client terminal from the multiple client terminals, generates a first processing result according to the target client terminal and uses it as the target processing result;

[0032] S113, if the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current on-duty information is the store owner's remote on-duty information, then generates a second processing result as the target processing result;

[0033] S114: If the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current on-duty information is the store owner's on-duty information, a third processing result is generated as the target processing result;

[0034] S115. If the cloud server determines that the user account information exists in the blacklist information, or determines that the current duty information is closing information, a fourth processing result is generated and used as the target processing result.

[0035] In this embodiment, the first code scanning information includes user account information and store address information. If the cloud server receives the first code scanning information sent by the user terminal, it obtains the blacklist information and current duty information of the corresponding store through the store address information in the first code scanning information, wherein the current duty information is one of customer service remote duty information, store owner remote duty information, store owner in-store duty information and closing information. Then, the cloud server generates the corresponding target processing result according to the user account information, blacklist information, current duty information and the preset duty control strategy.

[0036] Specifically, if the cloud server determines that the user account information does not exist in the blacklist information, and the current on-duty information is the customer service remote on-duty information, indicating that the customer is not in the blacklist and the store is remotely on-duty by the customer service, then the target customer terminal is determined from multiple customer terminals; wherein, a circular queue can be created based on multiple customer terminals, and if it is determined that the first customer terminal in the circular queue is not online or busy, then the second customer terminal continues to be searched, and if it is determined that the second customer terminal in the circular queue is not online or busy, then the third customer terminal continues to be searched, and the cycle is repeated until an online and idle customer terminal in the circular queue is determined, and the online and idle customer terminal is used as the target customer terminal; the cloud server generates a first processing result according to the target customer terminal and uses it as the target processing result, so as to facilitate the subsequent opening of the door and the interaction between the target customer terminal and the customer. If the cloud server determines that the user account information does not exist in the blacklist information, and the current on-duty information is the store owner remote on-duty information, indicating that the customer is not in the blacklist and the store is remotely on-duty by the store owner himself, then the second processing result is generated and used as the target processing result, so as to facilitate the subsequent opening of the door and the interaction between the store owner terminal and the customer. If the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current duty information is the store owner's on-duty information, indicating that the customer is not on the blacklist and the store is on duty by the store owner himself, then the third processing result is generated and used as the target processing result to facilitate the subsequent opening of the door. If the cloud server determines that the user account information exists in the blacklist information, or the current duty information is closing information, that is, if the customer is on the blacklist or the store is closed, then the fourth processing result is generated and used as the target processing result, so that the door will not be opened later. At this time, the customer cannot scan the code to enter the store. Therefore, different services are provided to customers under different duty information, which can greatly reduce the work pressure of the store owner, who does not have to follow the store every day, and greatly extend the store's operating time.

[0037] S12. The edge server generates a door access control instruction and a call control instruction according to the target processing result, and sends the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively.

[0038] In this embodiment, after the edge server receives the target processing result sent by the cloud server, the edge server generates access control instructions and call control instructions according to the target processing result and sends them to the access control system and the audio and video call system respectively, thereby performing corresponding control on the access control system and the audio and video call system.

[0039] S13. The access control system performs a corresponding operation according to the access control instruction; wherein the access control instruction is used to control the access control system to perform a door opening mode operation or a door closing mode operation.

[0040] In this embodiment, the access control system performs the door opening mode operation or the door closing mode operation according to the access control command sent by the edge server, thereby realizing the remote access control function. In addition, if the access control system performs the door opening mode operation, the edge server can play a broadcast to welcome and guide customers to shop rationally through the store's loudspeaker after determining that the customer has entered the store, such as playing "You have entered the monitoring area, please regulate your behavior."

[0041] S14. The audio and video call system performs corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among the multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to shut down.

[0042] In this embodiment, the audio and video call system performs corresponding operations according to the call control instructions sent by the edge server, so that when remote service communication is needed for customers, the audio and video call system establishes a communication connection with the target customer service terminal or the store owner terminal, so that the audio and video call system and the target customer service terminal or the store owner terminal can realize the audio and video call function, so that the customer service or the store owner can monitor the status of the store and customers, and realize remote communication between the customer service or the store owner and the customers, thereby improving security.

[0043] In one embodiment, the access control instruction is a first access control instruction or a second access control instruction, wherein the first access control instruction is used to control the access control system to perform the door opening mode operation, and the second access control instruction is used to control the access control system to perform the door closing mode operation; the call control instruction is one of a first call control instruction, a second call control instruction and a third call control instruction, wherein the first call control instruction is used to control the audio and video call system to establish a communication connection with the target customer service terminal, the second call control instruction is used to control the audio and video call system to establish a communication connection with the store owner terminal, and the third call control instruction is used to control the audio and video call system to shut down.

[0044] Step S12 includes:

[0045] If the edge server determines that the target processing result is the first processing result, it generates the first access control instruction and the first call control instruction, and sends the first access control instruction and the first call control instruction to the access control system and the audio and video call system respectively;

[0046] If the edge server determines that the target processing result is the second processing result, it generates the first access control instruction and the second call control instruction, and sends the first access control instruction and the second call control instruction to the access control system and the audio and video call system respectively;

[0047] If the edge server determines that the target processing result is the third processing result, it generates the first access control instruction and the third call control instruction, and sends the first access control instruction and the third call control instruction to the access control system and the audio and video call system respectively;

[0048] If the edge server determines that the target processing result is the fourth processing result, it generates the second access control instruction and the third call control instruction, and sends the second access control instruction and the third call control instruction to the access control system and the audio and video call system respectively.

[0049] In this embodiment, the target processing result is one of the first processing result, the second processing result, the third processing result and the fourth processing result. If the target processing result received by the edge server from the cloud server is the first processing result, then the current customer is not in the blacklist and the store is remotely guarded by customer service, then a first access control instruction and a first call control instruction are generated to control the access control system to perform the door opening mode operation through the first access control instruction, and to control the audio and video call system to establish a communication connection with the target customer service terminal through the first call control instruction, that is, to notify the audio and video call system through the edge server to connect to the audio and video call with the target customer service terminal, so as to open the door and interact with the customer by the target customer terminal. If the target processing result received by the edge server from the cloud server is the second processing result, then the current customer is not in the blacklist and the store is remotely managed by the store owner himself, then the first access control instruction and the second call control instruction are generated, so as to control the access control system to perform the door opening mode operation through the first access control instruction, and control the audio and video call system to establish a communication connection with the store owner terminal through the second call control instruction, that is, the edge server notifies the audio and video call system to connect to the audio and video call with the store owner terminal, so as to open the door and allow the store owner terminal to interact with the customer. If the target processing result received by the edge server from the cloud server is the third processing result, then the current customer is not in the blacklist and the store is remotely managed by the store owner himself, then the first access control instruction and the third call control instruction are generated, so as to control the access control system to perform the door opening mode operation through the first access control instruction, so as to open the door, and control the audio and video call system to close through the third call control instruction, and the store owner himself is on duty in the store and cannot communicate with the customer remotely. If the target processing result received by the edge server from the cloud server is the fourth processing result, and the current customer is on the blacklist or the store is closed, a second access control instruction and a third call control instruction are generated to control the access control system to perform the door closing mode operation through the second access control instruction, and to control the audio and video call system to be closed through the third call control instruction. There is no need to open the door and remotely serve customers, so that customers cannot scan the code to enter the store.

[0050] In one embodiment, if the target processing result is the first processing result, step S13 includes: the access control system executes the door opening mode operation according to the first access control instruction; step S14 includes: the audio and video call system establishes a communication connection with the target customer service terminal according to the first call control instruction.

[0051] After the audio and video call system establishes a communication connection with the target customer service terminal according to the first call control instruction, the method further includes:

[0052] If the audio and video call system receives the customer service call information sent by the target customer service terminal, it plays the customer service call information;

[0053] If the audio and video call system receives the first user call information, the first user call information is sent to the target customer service terminal.

[0054] In this embodiment, if the target processing result is the first processing result, that is, when the current customer is not in the blacklist and the store is remotely guarded by the customer service, the access control system performs the door opening mode operation according to the first access control instruction, thereby realizing the door opening, so that the customer can enter the store. Then, the audio and video call system establishes a communication connection with the target customer service terminal according to the first call control instruction, and the audio and video call system and the target customer service terminal are connected to the audio and video call to realize the screen monitoring and two-way intercom functions, so that the customer service can monitor the store and customer status and communicate with the customer remotely at any time. Moreover, after the audio and video call system establishes a communication connection with the target customer service terminal, if the audio and video call system receives the customer service call information sent by the target customer service terminal, the customer service call information is played, so that the customer service communication information is played to the customer. If the audio and video call system receives the first user call information, and the first user call information is the customer's communication information in the current situation, the first user call information is sent to the target customer service terminal, so that the customer and the customer service can communicate remotely. Furthermore, the audio and video call system includes a speaker, a microphone and a multi-channel camera. The speaker is used to play customer service call information, the microphone is used to collect the first user's call information, and the multi-channel camera is used to monitor the store and customer status in real time. In the current situation, the multi-channel camera will transmit the monitored store and customer status to the target customer service terminal.

[0055] In one embodiment, if the target processing result is the second processing result, step S13 includes: the access control system executes the door opening mode operation according to the first access control instruction; step S14 includes: the audio and video call system establishes a communication connection with the store owner terminal according to the second call control instruction.

[0056] After the audio and video call system establishes a communication connection with the store owner terminal according to the second call control instruction, the method further includes:

[0057] If the audio and video call system receives the shop owner call information sent by the shop owner terminal, it plays the shop owner call information;

[0058] If the audio and video call system receives the call information of the second user, the call information of the second user is sent to the store owner terminal.

[0059] In this embodiment, if the target processing result is the second processing result, that is, when the current customer is not in the blacklist and the store is remotely guarded by the store owner, the access control system performs the door opening mode operation according to the first access control instruction, thereby realizing the door opening, so that the customer can enter the store. Then, the audio and video call system establishes a communication connection with the store owner terminal according to the second call control instruction, and the audio and video call system and the store owner terminal are connected to the audio and video call to realize the screen monitoring and two-way intercom functions, so that the store owner can monitor the store and customer status and communicate with the customer remotely at any time. Moreover, after the audio and video call system establishes a communication connection with the store owner terminal, if the audio and video call system receives the store owner call information sent by the store owner terminal, the store owner call information is played, so that the store owner's communication information is played to the customer. If the audio and video call system receives the second user call information, and the second user call information is the customer's communication information in the current situation, the second user call information is sent to the store owner terminal, so that the customer and the store owner can communicate remotely. Furthermore, the audio and video call system includes a speaker, a microphone and a multi-channel camera. The speaker is used to play the store owner's call information, the microphone is used to collect the second user's call information, and the multi-channel camera is used to monitor the store and customer status in real time. In the current case, the multi-channel camera will transmit the monitored store and customer status to the store owner's terminal.

[0060] In one embodiment, if the target processing result is the first processing result or the second processing result, after step S14, the method further includes:

[0061] If the cloud server receives the product barcode information sent by the user terminal, it generates shopping list information according to the product barcode information and sends the shopping list information to the user terminal;

[0062] If the cloud server receives a payment instruction corresponding to the shopping list information sent by the user terminal, it generates payment information according to the payment instruction and sends the payment information to the user terminal to complete the payment.

[0063] In this embodiment, if the target processing result is the first processing result or the second processing result, that is, the current customer is not in the blacklist and the store is remotely monitored by the customer service or the store owner, after the customer enters the store and selects the desired product, when the customer needs to check out for shopping, the customer can use the user terminal to scan the barcode on the product by himself to obtain the product barcode information of the desired product. The cloud server stores the barcodes of the goods for sale entered by the store owner through the store owner terminal. When the cloud server receives the product barcode information sent by the user terminal, it will match the barcode of each product in the product barcode information with the barcode of the goods for sale stored locally, thereby obtaining the shopping list information corresponding to the product barcode information, and sending the shopping list information to the user terminal. After the user terminal receives the shopping list information returned by the cloud server, if the customer is sure to buy, the customer triggers the payment instruction, so that the cloud server generates payment information according to the payment instruction and sends it to the user terminal to complete the payment, thereby realizing automatic shopping checkout through the user terminal and the cloud server, without installing a self-service cash register, which can reduce costs. In addition, the cloud server will store each payment information, so that the store owner can interact with the cloud server through the store owner terminal to view the sales records of the day and historical sales records, etc.

[0064] In one embodiment, after the cloud server receives a payment instruction corresponding to the shopping list information sent by the user terminal, generates payment information according to the payment instruction, and sends the payment information to the user terminal to complete the payment step, the method further includes:

[0065] If the cloud server receives the second code scanning information sent by the user terminal, the cloud server sends the second code scanning information to the edge server;

[0066] The edge server obtains the current lock shop information according to the second code scanning information;

[0067] If the edge server determines that the current lock shop information is an empty set, the edge server generates the first access control instruction and sends it to the access control system;

[0068] If the edge server determines that the current lock shop information is a non-empty set, it generates the second access control instruction and sends it to the access control system.

[0069] In this embodiment, if the cloud server receives the second code scanning information sent by the user terminal, indicating that the customer needs to leave the store, the second code scanning information is sent to the edge server. Then, the edge server obtains the current store lock information according to the second code scanning information, wherein the current store lock information is used to indicate whether to force the store lock, and the current store lock information is remotely set by the customer service or the store owner, so that the customer service or the store owner monitors the abnormality and communicates with the customer ineffectively to remotely lock the store, so that the customer cannot scan the code to leave the store. If the edge server determines that the current store lock information is an empty set, it means that the customer service or the store owner has not monitored the abnormality, and the edge server generates a first access control instruction and sends it to the access control system, so that the access control system performs the door opening mode operation, so that the customer can scan the code to leave the store. If the edge server determines that the current store lock information is a non-empty set, it means that the customer service or the store owner has not monitored the abnormality and needs to remotely lock the store, and the edge server generates a second access control instruction and sends it to the access control system, so that the access control system performs the door closing mode operation, so that the customer cannot scan the code to leave the store.

[0070] In one embodiment, the cloud-based unmanned store intelligent control system also includes a network video recorder (NVR), which is communicatively connected to the edge server. The network video recorder monitors the store status in real time and transmits the monitored store status to the cloud server through the edge server for storage, or transmits the monitored store status to the target customer service terminal or store owner terminal through the edge server to facilitate the customer service or store owner to view the store status.

[0071] In one embodiment, the store owner terminal can establish a Bluetooth communication connection with the edge server, so that when the network is disconnected, the store owner terminal sends corresponding instructions to the edge server through Bluetooth, so that the edge server can control the access control system to avoid the situation where the door cannot be opened when there is no network. In addition, when the edge server detects a power outage, it will start the UPS system (i.e., uninterruptible power supply system) and notify the store owner of the situation through the store owner terminal.

[0072] The cloud-based unmanned store intelligent control method provided by the embodiment of the present invention introduces a remote service communication mechanism, which has better security, low cost and strong feasibility.

[0073] The embodiment of the present invention further provides a cloud-based unmanned store intelligent control system, which is used to execute any embodiment of the cloud-based unmanned store intelligent control method. Figure 3 , Figure 3A schematic block diagram of a cloud-based unmanned store intelligent control system provided for an embodiment of the present invention. The embodiment of the present invention provides a cloud-based unmanned store intelligent control system, including a cloud server 11, an edge server 12, a store owner terminal 13, multiple customer service terminals 14, a user terminal 15, an access control system 16 and an audio and video call system 17. The cloud server 11 is communicatively connected with the edge server 12, the store owner terminal 13, the multiple customer service terminals 14 and the user terminal 15, and the edge server 12 is communicatively connected with the store owner terminal 13, the multiple customer service terminals 14, the access control system 16 and the audio and video call system 17.

[0074] When the cloud-based unmanned store intelligent control system is used to implement the cloud-based unmanned store intelligent control method, the details are as follows:

[0075] The cloud server 11 is used to obtain the current duty information of the store corresponding to the first scan code information if it receives the first scan code information sent by the user terminal 15, generate the corresponding target processing result according to the first scan code information, the current duty information and the preset duty control strategy, and send the target processing result to the edge server 12.

[0076] In this embodiment, when a customer (i.e., a consumer) wants to enter the store to shop, the customer first needs to scan the code through the user terminal 15 (such as a mobile phone), and send the first code scanning information to the cloud server 11 through the user terminal 15, so as to control the access control system 16 and the audio and video call system 17 based on the first code scanning information. Specifically, when the cloud server 11 receives the first code scanning information, the cloud server 11 obtains the current duty information of the store corresponding to the first code scanning information, wherein the current duty information is set by the store owner. Then, the cloud server 11 generates the corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sends the target processing result to the edge server 12, so that the edge server 12 controls the access control system 16 and the audio and video call system 17 accordingly according to the target processing result, thereby providing different services to customers under different duty information.

[0077] In one embodiment, before the cloud server 11 executes the step of, if receiving the first code scanning information sent by the user terminal 15, obtaining the current duty information of the store corresponding to the first code scanning information, generating a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sending the target processing result to the edge server 12, it also includes:

[0078] The cloud server 11 is also used for obtaining the duty information corresponding to the duty setting instruction if it receives the duty setting instruction corresponding to the store sent by the store owner terminal 13, and using the duty information as the current duty information.

[0079] In this embodiment, the shop owner can set the store's duty information through the shop owner terminal 13, and submit the duty information to the cloud server 11 by triggering the duty setting instruction. Specifically, if the cloud server 11 receives the duty setting instruction corresponding to the store sent by the shop owner terminal 13, it means that the shop owner has set the duty information of the store, and the cloud server 11 obtains the duty information corresponding to the duty setting instruction, and uses the duty information as the current duty information, that is, uses the new duty information to update the duty information stored in the cloud server 11, thereby completing the setting of the store's duty information.

[0080] In one embodiment, when the cloud server 11 executes the step of: if receiving the first code scanning information sent by the user terminal 15, obtaining the current duty information of the store corresponding to the first code scanning information, generating a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sending the target processing result to the edge server 12, it is specifically used to:

[0081] If the first code scanning information sent by the user terminal 15 is received, the user account information and the store address information in the first code scanning information are obtained, and the corresponding blacklist information and the current duty information are obtained according to the store address information;

[0082] If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is customer service remote on-duty information, determining the target client terminal from the multiple client terminals, and generating a first processing result according to the target client terminal as the target processing result;

[0083] If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is the store owner's remote on-duty information, a second processing result is generated and used as the target processing result;

[0084] If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is the store owner's on-duty information, a third processing result is generated and used as the target processing result;

[0085] If it is determined that the user account information exists in the blacklist information, or if it is determined that the current duty information is closing information, a fourth processing result is generated and used as the target processing result.

[0086] In this embodiment, the first code scanning information includes user account information and store address information. If the cloud server 11 receives the first code scanning information sent by the user terminal 15, it obtains the blacklist information and current duty information of the corresponding store through the store address information in the first code scanning information, wherein the current duty information is one of customer service remote duty information, store owner remote duty information, store owner in-store duty information and closing information. Then, the cloud server 11 generates the corresponding target processing result according to the user account information, blacklist information, current duty information and the preset duty control strategy.

[0087] Specifically, if the cloud server 11 determines that there is no user account information in the blacklist information, and the current on-duty information is the customer service remote on-duty information, indicating that the customer is not in the blacklist and the store is remotely on-duty by the customer service, then the target customer terminal is determined from multiple customer terminals; wherein, a circular queue can be created based on multiple customer terminals, and if it is determined that the first customer terminal in the circular queue is not online or busy, then the second customer terminal is continued to be searched, and if it is determined that the second customer terminal in the circular queue is not online or busy, then the third customer terminal is continued to be searched, and the cycle is repeated until an online and idle customer terminal in the circular queue is determined, and the online and idle customer terminal is used as the target customer terminal; the cloud server 11 generates a first processing result according to the target customer terminal and uses it as the target processing result, so as to facilitate the subsequent opening of the door and the interaction between the target customer terminal and the customer. If the cloud server 11 determines that there is no user account information in the blacklist information, and the current on-duty information is the store owner remote on-duty information, indicating that the customer is not in the blacklist and the store is remotely on-duty by the store owner himself, then the second processing result is generated and used as the target processing result, so as to facilitate the subsequent opening of the door and the interaction between the store owner terminal 13 and the customer. If the cloud server 11 determines that there is no user account information in the blacklist information, and determines that the current duty information is the store owner's on-duty information, indicating that the customer is not in the blacklist and the store is on-duty by the store owner himself, then the third processing result is generated and used as the target processing result to facilitate the subsequent opening of the door. If the cloud server 11 determines that there is user account information in the blacklist information, or the current duty information is closing information, that is, if the customer is in the blacklist or the store is closed, then the fourth processing result is generated and used as the target processing result, so that the door is not opened in the future. At this time, the customer cannot scan the code to enter the store. Therefore, different services are provided to customers under different duty information, which can greatly reduce the work pressure of the store owner, who does not have to follow the store every day, and greatly extend the store's operating time.

[0088] The edge server 12 is used to generate a door access control instruction and a call control instruction according to the target processing result, and send the door access control instruction and the call control instruction to the door access system 16 and the audio and video call system 17 respectively.

[0089] In this embodiment, after the edge server 12 receives the target processing result sent by the cloud server 11, the edge server 12 generates access control instructions and call control instructions according to the target processing result and sends them to the access control system 16 and the audio and video call system 17 respectively, thereby performing corresponding control on the access control system 16 and the audio and video call system 17.

[0090] The access control system 16 is used to perform corresponding operations according to the access control instruction; wherein the access control instruction is used to control the access control system 16 to perform a door opening mode operation or a door closing mode operation.

[0091] In this embodiment, the access control system 16 performs the door opening mode operation or the door closing mode operation according to the access control command sent by the edge server 12, thereby realizing the remote access control function. In addition, if the access control system 16 performs the door opening mode operation, the edge server 12 can play a broadcast for welcoming and guiding customers to shop rationally through the store's loudspeaker after determining that the customer has entered the store, such as playing "You have entered the monitoring area, please regulate your behavior."

[0092] The audio and video call system 17 is used to perform corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system 17 to establish a communication connection with the target customer service terminal among the multiple customer service terminals 14, or to control the audio and video call system 17 to establish a communication connection with the store owner terminal 13, or to control the audio and video call system 17 to shut down.

[0093] In this embodiment, the audio and video call system 17 performs corresponding operations according to the call control instructions sent by the edge server 12, so that when remote service communication is needed for customers, the audio and video call system 17 establishes a communication connection with the target customer service terminal or the store owner terminal 13, so that the audio and video call system 17 and the target customer service terminal or the store owner terminal 13 can realize the audio and video call function, so that the customer service or the store owner can monitor the status of the store and customers, and realize remote communication between the customer service or the store owner and the customers, thereby improving security.

[0094] In one embodiment, the access control instruction is a first access control instruction or a second access control instruction, wherein the first access control instruction is used to control the access control system 16 to perform the door opening mode operation, and the second access control instruction is used to control the access control system 16 to perform the door closing mode operation; the call control instruction is one of a first call control instruction, a second call control instruction and a third call control instruction, wherein the first call control instruction is used to control the audio and video call system 17 to establish a communication connection with the target customer service terminal, the second call control instruction is used to control the audio and video call system 17 to establish a communication connection with the shop owner terminal 13, and the third call control instruction is used to control the audio and video call system 17 to shut down.

[0095] When the edge server 12 executes the step of generating a door access control instruction and a call control instruction according to the target processing result, and sending the door access control instruction and the call control instruction to the door access system 16 and the audio and video call system 17 respectively, it is specifically used to:

[0096] If it is determined that the target processing result is the first processing result, the first access control instruction and the first call control instruction are generated, and the first access control instruction and the first call control instruction are sent to the access control system 16 and the audio and video call system 17 respectively;

[0097] If it is determined that the target processing result is the second processing result, the first access control instruction and the second call control instruction are generated, and the first access control instruction and the second call control instruction are sent to the access control system 16 and the audio and video call system 17 respectively;

[0098] If it is determined that the target processing result is the third processing result, the first access control instruction and the third call control instruction are generated, and the first access control instruction and the third call control instruction are sent to the access control system 16 and the audio and video call system 17 respectively;

[0099] If it is determined that the target processing result is the fourth processing result, the second access control instruction and the third call control instruction are generated, and the second access control instruction and the third call control instruction are sent to the access control system 16 and the audio and video call system 17 respectively.

[0100] In this embodiment, the target processing result is one of the first processing result, the second processing result, the third processing result and the fourth processing result. If the target processing result received by the edge server 12 from the cloud server 11 is the first processing result, then the current customer is not in the blacklist and the store is remotely guarded by the customer service, then the first access control instruction and the first call control instruction are generated to control the access control system 16 to perform the door opening mode operation through the first access control instruction, and to control the audio and video call system 17 to establish a communication connection with the target customer service terminal through the first call control instruction, that is, to notify the audio and video call system 17 through the edge server 12 to connect the audio and video call with the target customer service terminal, so as to open the door and interact with the customer by the target customer terminal. If the target processing result received by the edge server 12 from the cloud server 11 is the second processing result, the current customer is not in the blacklist and the store is remotely guarded by the store owner himself, then the first access control instruction and the second call control instruction are generated to control the access control system 16 to perform the door opening mode operation through the first access control instruction, and the audio and video call system 17 is controlled to establish a communication connection with the store owner terminal 13 through the second call control instruction, that is, the audio and video call system 17 is notified by the edge server 12 to connect the audio and video call with the store owner terminal 13, so as to open the door and the store owner terminal 13 interacts with the customer. If the target processing result received by the edge server 12 from the cloud server 11 is the third processing result, the current customer is not in the blacklist and the store is remotely guarded by the store owner himself, then the first access control instruction and the third call control instruction are generated to control the access control system 16 to perform the door opening mode operation through the first access control instruction, so as to open the door, and the audio and video call system 17 is controlled to close through the third call control instruction, and the store owner is on duty in the store and cannot communicate with the customer remotely. If the target processing result received by the edge server 12 from the cloud server 11 is the fourth processing result, and the current customer is on the blacklist or the store is closed, a second access control instruction and a third call control instruction are generated to control the access control system 16 to perform the door closing mode operation through the second access control instruction, and to control the audio and video call system 17 to close through the third call control instruction. There is no need to open the door and remotely serve customers, so that customers cannot scan the code to enter the store.

[0101] In one embodiment, if the target processing result is the first processing result, the access control system 16, when executing the corresponding operation steps according to the access control instruction, is specifically used to: execute the door opening mode operation according to the first access control instruction; the audio and video call system 17, when executing the corresponding operation steps according to the call control instruction, is specifically used to: establish a communication connection with the target customer service terminal according to the first call control instruction.

[0102] After the audio and video call system 17 executes the step of establishing a communication connection with the target customer service terminal according to the first call control instruction, the step further includes:

[0103] The audio and video call system 17 is also used to play the customer service call information sent by the target customer service terminal if the customer service call information is received;

[0104] The audio and video call system 17 is further configured to send the first user call information to the target customer service terminal if the first user call information is received.

[0105] In this embodiment, if the target processing result is the first processing result, that is, when the current customer is not in the blacklist and the store is remotely guarded by the customer service, the access control system 16 performs the door opening mode operation according to the first access control instruction, thereby realizing the door opening, so that the customer can enter the store. Then, the audio and video call system 17 establishes a communication connection with the target customer service terminal according to the first call control instruction, and the audio and video call system 17 and the target customer service terminal are connected to the audio and video call to realize the screen monitoring and two-way intercom functions, so that the customer service can monitor the store and customer status and communicate with the customer remotely at any time. Moreover, after the audio and video call system 17 establishes a communication connection with the target customer service terminal, if the audio and video call system 17 receives the customer service call information sent by the target customer service terminal, the customer service call information is played, so that the customer service communication information is played to the customer. If the audio and video call system 17 receives the first user call information, and the first user call information is the customer's communication information in the current situation, the first user call information is sent to the target customer service terminal, so that the customer and the customer service can communicate remotely. Furthermore, the audio and video call system 17 includes a speaker, a microphone and a multi-channel camera. The speaker is used to play customer service call information, the microphone is used to collect the first user call information, and the multi-channel camera is used to monitor the store and customer status in real time. In the current case, the multi-channel camera will transmit the monitored store and customer status to the target customer service terminal.

[0106] In one embodiment, if the target processing result is the second processing result, the access control system 16, when executing the corresponding operation steps according to the access control instruction, is specifically used to: execute the door opening mode operation according to the first access control instruction; the audio and video call system 17, when executing the corresponding operation steps according to the call control instruction, is specifically used to: establish a communication connection with the store owner terminal 13 according to the second call control instruction.

[0107] After the audio and video call system 17 executes the step of establishing a communication connection with the store owner terminal 13 according to the second call control instruction, the step further includes:

[0108] The audio and video call system 17 is also used to play the shop owner call information sent by the shop owner terminal 13 if the shop owner call information is received;

[0109] The audio and video call system 17 is further configured to send the second user call information to the store owner terminal 13 if the second user call information is received.

[0110] In this embodiment, if the target processing result is the second processing result, that is, when the current customer is not in the blacklist and the store is remotely guarded by the store owner, the access control system 16 performs the door opening mode operation according to the first access control instruction, thereby realizing the door opening, so that the customer can enter the store. Then, the audio and video call system 17 establishes a communication connection with the store owner terminal 13 according to the second call control instruction, and the audio and video call system 17 and the store owner terminal 13 are connected to the audio and video call to realize the screen monitoring and two-way intercom functions, so that the store owner can monitor the store and customer status and communicate with the customer remotely at any time. Moreover, after the audio and video call system 17 establishes a communication connection with the store owner terminal 13, if the audio and video call system 17 receives the store owner call information sent by the store owner terminal 13, the store owner call information is played, so that the store owner's communication information is played to the customer. If the audio and video call system 17 receives the second user call information, and the second user call information is the customer's communication information in the current situation, the second user call information is sent to the store owner terminal 13, so that the customer and the store owner can communicate remotely. Furthermore, the audio and video call system 17 includes a speaker, a microphone and a multi-channel camera. The speaker is used to play the store owner's call information, the microphone is used to collect the second user's call information, and the multi-channel camera is used to monitor the store and customer status in real time. In the current case, the multi-channel camera will transmit the monitored store and customer status to the store owner terminal 13.

[0111] In one embodiment, if the target processing result is the first processing result or the second processing result, after the audio and video call system 17 executes the corresponding operation steps according to the call control instruction, it also includes:

[0112] The cloud server 11 is further configured to generate shopping list information according to the product barcode information if receiving the product barcode information sent by the user terminal 15, and send the shopping list information to the user terminal 15;

[0113] The cloud server 11 is also used to generate payment information according to the payment instruction if it receives a payment instruction corresponding to the shopping list information sent by the user terminal 15, and send the payment information to the user terminal 15 to complete the payment.

[0114] In this embodiment, if the target processing result is the first processing result or the second processing result, that is, the current customer is not in the blacklist and the store is remotely managed by the customer service or the store owner, after the customer enters the store and selects the desired product, when the customer needs to check out, the customer can use the user terminal 15 to scan the barcode on the product by himself to obtain the product barcode information of the desired product. The cloud server 11 stores the barcodes of the products for sale entered by the store owner through the store owner terminal 13. When the cloud server 11 receives the product barcode information sent by the user terminal 15, it will match the barcode of each product in the product barcode information with the barcode of the products for sale stored locally, thereby obtaining the shopping list information corresponding to the product barcode information, and send the shopping list information to the user terminal 15. After receiving the shopping list information returned by the cloud server 11, if the customer is sure to buy, the customer triggers the payment instruction, so that the cloud server 11 generates payment information according to the payment instruction and sends it to the user terminal 15 to complete the payment, thereby realizing automatic shopping checkout through the user terminal 15 and the cloud server 11, without the need to install a self-service cash register, which can reduce costs. In addition, the cloud server 11 will store each payment information, so that the store owner can interact with the cloud server 11 through the store owner terminal 13, and then view the sales records of the day and historical sales records, etc.

[0115] In one embodiment, after the cloud server 11 executes the step of generating payment information according to the payment instruction if receiving the payment instruction corresponding to the shopping list information sent by the user terminal 15, and sending the payment information to the user terminal 15 to complete the payment step, it also includes:

[0116] The cloud server 11 is further configured to send the second code scanning information to the edge server 12 if receiving the second code scanning information sent by the user terminal 15;

[0117] The edge server 12 is further configured to obtain current lock shop information according to the second code scanning information;

[0118] The edge server 12 is further configured to generate the first access control instruction and send it to the access control system 16 if it is determined that the current lock shop information is an empty set;

[0119] The edge server 12 is further configured to generate the second access control instruction and send it to the access control system 16 if it is determined that the current lock shop information is a non-empty set.

[0120] In this embodiment, if the cloud server 11 receives the second code scanning information sent by the user terminal 15, indicating that the customer needs to leave the store, the second code scanning information is sent to the edge server 12. Then, the edge server 12 obtains the current store lock information according to the second code scanning information, wherein the current store lock information is used to indicate whether to force the store lock, and the current store lock information is remotely set by the customer service or the store owner, so that the customer service or the store owner monitors the abnormality and communicates with the customer ineffectively, and then remotely locks the store, so that the customer cannot scan the code to leave the store. If the edge server 12 determines that the current store lock information is an empty set, it means that the customer service or the store owner has not monitored the abnormality, and the edge server 12 generates a first access control instruction and sends it to the access control system 16, so that the access control system 16 performs the door opening mode operation, so that the customer can scan the code to leave the store. If the edge server 12 determines that the current store lock information is a non-empty set, it means that the customer service or the store owner has not monitored the abnormality and needs to remotely lock the store, and the edge server 12 generates a second access control instruction and sends it to the access control system 16, so that the access control system 16 performs the door closing mode operation, so that the customer cannot scan the code to leave the store.

[0121] In one embodiment, the cloud-based unmanned store intelligent control system also includes a network video recorder (NVR), which is communicatively connected to the edge server 12. The network video recorder monitors the store status in real time and transmits the monitored store status to the cloud server 11 through the edge server 12 for storage, or transmits the monitored store status to the target customer service terminal or store owner terminal 13 through the edge server 12, so that the customer service or store owner can check the store status.

[0122] In one embodiment, the store owner terminal 13 can establish a Bluetooth communication connection with the edge server 12, so that when the network is disconnected, the store owner terminal 13 sends corresponding instructions to the edge server 12 via Bluetooth, so that the edge server 12 controls the access control system 16 to avoid the situation where the door cannot be opened when there is no network. In addition, when the edge server 12 detects a power outage, it will start the UPS system (i.e., uninterruptible power supply system) and notify the store owner of the situation through the store owner terminal 13.

[0123] The cloud-based unmanned store intelligent control system provided by the embodiment of the present invention introduces a remote service communication mechanism, which has better security, low cost and strong feasibility.

[0124] The above is only a specific embodiment of the present invention, but the protection scope of the present invention is not limited thereto. Any technician familiar with the technical field can easily think of various equivalent modifications or replacements within the technical scope disclosed by the present invention, and these modifications or replacements should be included in the protection scope of the present invention. Therefore, the protection scope of the present invention shall be based on the protection scope of the claims.

Claims

1. A cloud-based unmanned store intelligent control method, applied to a cloud-based unmanned store intelligent control system, characterized in that: The cloud-based unmanned store intelligent control includes a cloud server, an edge server, a store owner terminal, multiple customer service terminals, a user terminal, an access control system, and an audio and video call system. The cloud server is communicatively connected with the edge server, the store owner terminal, the multiple customer service terminals, and the user terminal. The edge server is communicatively connected with the store owner terminal, the multiple customer service terminals, the access control system, and the audio and video call system. The method comprises: If the cloud server receives the first code scanning information sent by the user terminal, it obtains the current duty information of the store corresponding to the first code scanning information, generates a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sends the target processing result to the edge server; The edge server generates a door access control instruction and a call control instruction according to the target processing result, and sends the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively; The access control system performs a corresponding operation according to the access control instruction; wherein the access control instruction is used to control the access control system to perform a door opening mode operation or a door closing mode operation; The audio and video call system performs corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among the multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to shut down.

2. The cloud-based unmanned store intelligent control method according to claim 1 is characterized in that: If the cloud server receives the first code scanning information sent by the user terminal, it obtains the current duty information of the store corresponding to the first code scanning information, generates a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sends the target processing result to the edge server, including: If the cloud server receives the first code scanning information sent by the user terminal, it obtains the user account information and the store address information in the first code scanning information, and obtains the corresponding blacklist information and the current duty information according to the store address information; If the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current on-duty information is customer service remote on-duty information, the cloud server determines the target client terminal from the multiple client terminals, generates a first processing result according to the target client terminal and uses it as the target processing result; If the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current on-duty information is the store owner's remote on-duty information, a second processing result is generated as the target processing result; If the cloud server determines that the user account information does not exist in the blacklist information, and determines that the current on-duty information is the store owner's on-duty information, a third processing result is generated as the target processing result; If the cloud server determines that the user account information exists in the blacklist information, or determines that the current duty information is closing information, a fourth processing result is generated and used as the target processing result.

3. The cloud-based unmanned store intelligent control method according to claim 2 is characterized in that: The access control instruction is a first access control instruction or a second access control instruction, wherein the first access control instruction is used to control the access control system to perform the door opening mode operation, and the second access control instruction is used to control the access control system to perform the door closing mode operation; the call control instruction is one of a first call control instruction, a second call control instruction and a third call control instruction, wherein the first call control instruction is used to control the audio and video call system to establish a communication connection with the target customer service terminal, the second call control instruction is used to control the audio and video call system to establish a communication connection with the store owner terminal, and the third call control instruction is used to control the audio and video call system to be shut down; The edge server generates a door access control instruction and a call control instruction according to the target processing result, and sends the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively, including: If the edge server determines that the target processing result is the first processing result, it generates the first access control instruction and the first call control instruction, and sends the first access control instruction and the first call control instruction to the access control system and the audio and video call system respectively; If the edge server determines that the target processing result is the second processing result, it generates the first access control instruction and the second call control instruction, and sends the first access control instruction and the second call control instruction to the access control system and the audio and video call system respectively; If the edge server determines that the target processing result is the third processing result, it generates the first access control instruction and the third call control instruction, and sends the first access control instruction and the third call control instruction to the access control system and the audio and video call system respectively; If the edge server determines that the target processing result is the fourth processing result, it generates the second access control instruction and the third call control instruction, and sends the second access control instruction and the third call control instruction to the access control system and the audio and video call system respectively.

4. The cloud-based unmanned store intelligent control method according to claim 3 is characterized in that: If the target processing result is the first processing result, the access control system performs a corresponding operation according to the access control instruction, including: The access control system performs the door opening mode operation according to the first access control instruction; The audio and video call system performs corresponding operations according to the call control instruction, including: The audio and video call system establishes a communication connection with the target customer service terminal according to the first call control instruction; After the audio and video call system establishes a communication connection with the target customer service terminal according to the first call control instruction, the method further includes: If the audio and video call system receives the customer service call information sent by the target customer service terminal, it plays the customer service call information; If the audio and video call system receives the first user call information, the first user call information is sent to the target customer service terminal.

5. The cloud-based unmanned store intelligent control method according to claim 3 is characterized in that: If the target processing result is the second processing result, the access control system performs a corresponding operation according to the access control instruction, including: The access control system performs the door opening mode operation according to the first access control instruction; The audio and video call system performs corresponding operations according to the call control instruction, including: The audio and video call system establishes a communication connection with the store owner terminal according to the second call control instruction; After the audio and video call system establishes a communication connection with the store owner terminal according to the second call control instruction, the method further includes: If the audio and video call system receives the shop owner call information sent by the shop owner terminal, it plays the shop owner call information; If the audio and video call system receives the call information of the second user, the call information of the second user is sent to the store owner terminal.

6. The cloud-based unmanned store intelligent control method according to claim 3 is characterized in that: If the target processing result is the first processing result or the second processing result, after the audio and video call system executes corresponding operation steps according to the call control instruction, the method further includes: If the cloud server receives the product barcode information sent by the user terminal, it generates shopping list information according to the product barcode information and sends the shopping list information to the user terminal; If the cloud server receives a payment instruction corresponding to the shopping list information sent by the user terminal, it generates payment information according to the payment instruction and sends the payment information to the user terminal to complete the payment.

7. The cloud-based unmanned store intelligent control method according to claim 6 is characterized in that: If the cloud server receives a payment instruction corresponding to the shopping list information sent by the user terminal, generates payment information according to the payment instruction, and sends the payment information to the user terminal to complete the payment step, the method further includes: If the cloud server receives the second code scanning information sent by the user terminal, the cloud server sends the second code scanning information to the edge server; The edge server obtains the current lock shop information according to the second code scanning information; If the edge server determines that the current lock shop information is an empty set, it generates the first access control instruction and sends it to the access control system; If the edge server determines that the current lock shop information is a non-empty set, it generates the second access control instruction and sends it to the access control system.

8. The cloud-based unmanned store intelligent control method according to claim 1, characterized in that: If the cloud server receives the first code scanning information sent by the user terminal, the current duty information of the store corresponding to the first code scanning information is obtained, and a corresponding target processing result is generated according to the first code scanning information, the current duty information and the preset duty control strategy, and before the target processing result is sent to the edge server step, the step further includes: If the cloud server receives the duty setting instruction corresponding to the store sent by the store owner terminal, it obtains the duty information corresponding to the duty setting instruction and uses the duty information as the current duty information.

9. A cloud-based unmanned store intelligent control system, characterized in that: include: A cloud server, an edge server, a store owner terminal, multiple customer service terminals, a user terminal, an access control system, and an audio and video call system, wherein the cloud server is communicatively connected with the edge server, the store owner terminal, the multiple customer service terminals, and the user terminal, and the edge server is communicatively connected with the store owner terminal, the multiple customer service terminals, the access control system, and the audio and video call system; The cloud server is configured to, upon receiving the first code scanning information sent by the user terminal, obtain the current duty information of the store corresponding to the first code scanning information, generate a corresponding target processing result according to the first code scanning information, the current duty information and a preset duty control strategy, and send the target processing result to the edge server; The edge server is used to generate a door access control instruction and a call control instruction according to the target processing result, and send the door access control instruction and the call control instruction to the door access system and the audio and video call system respectively; The access control system is used to perform corresponding operations according to the access control instruction; wherein the access control instruction is used to control the access control system to perform door opening mode operation or door closing mode operation; The audio and video call system is used to perform corresponding operations according to the call control instruction; wherein, the call control instruction is used to control the audio and video call system to establish a communication connection with a target customer service terminal among the multiple customer service terminals, or to control the audio and video call system to establish a communication connection with the store owner terminal, or to control the audio and video call system to shut down.

10. The cloud-based unmanned store intelligent control system according to claim 9, characterized in that: When the cloud server executes the step of, if receiving the first code scanning information sent by the user terminal, obtaining the current duty information of the store corresponding to the first code scanning information, generating a corresponding target processing result according to the first code scanning information, the current duty information and the preset duty control strategy, and sending the target processing result to the edge server, it is specifically used for: If the first code scanning information sent by the user terminal is received, the user account information and the store address information in the first code scanning information are obtained, and the corresponding blacklist information and the current duty information are obtained according to the store address information; If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is customer service remote on-duty information, determining the target client terminal from the multiple client terminals, and generating a first processing result according to the target client terminal as the target processing result; If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is the store owner's remote on-duty information, a second processing result is generated and used as the target processing result; If it is determined that the user account information does not exist in the blacklist information, and it is determined that the current on-duty information is the store owner's on-duty information, a third processing result is generated and used as the target processing result; If it is determined that the user account information exists in the blacklist information, or if it is determined that the current duty information is closing information, a fourth processing result is generated and used as the target processing result.

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