Remote control shop operation management method, equipment and medium

Abstract

The invention discloses a remote control shop operation management method and device and a medium, and the method comprises the steps: integrating the operation data, the device state and the energy consumption condition of a shop through building a remote monitoring platform, and achieving the remote visual management; original dispersed equipment is integrated into a unified integrated cabinet, and remote management is realized through a network; through a remote management function of the remote monitoring platform, the inventory state of the shop is checked and adjusted in real time, and commodity supply is ensured; order information from a customer is received and processed, and automatic processing of orders is achieved; a remote customer service function is provided, real-time communication with customers is carried out, and questions are answered; in order to ensure the safety of the operation, each remote operation needs to be subjected to identity verification through a preset safety verification mechanism. According to the method, the comprehensive operation view of the shop can be obtained in real time, human errors and delay are reduced, and shop operation is more efficient and flexible.

Description

Technical Field

[0001] The present invention relates to the technical field of store operation management, and in particular to a remote-controlled store operation management method, device and medium. Background Art

[0002] In the current business environment, store operation management faces many challenges. Traditional store management methods often rely on manual monitoring and on-site management, which is not only inefficient, but also difficult to achieve comprehensive and real-time mastery of store operation data. With the rapid development of information technology, especially the widespread application of the Internet, the Internet of Things and big data technology, store operation management is gradually transforming towards intelligence and automation.

[0003] However, most of the existing store management systems on the market have a single function, which makes it impossible for managers to obtain a comprehensive operational view and make scientific decisions. In terms of equipment deployment and maintenance, traditional equipment deployment methods are often scattered and complex, lacking a unified interface between different devices, and high equipment maintenance costs and prone to failures. In terms of security, it is difficult for store managers to ensure the security of remote operations. Once the operating authority is illegally obtained, it may lead to the leakage of store operation data or malicious control of equipment, causing serious economic losses and reputation damage to the store.

[0004] Therefore, it is particularly important to develop a store operation management method, equipment and medium that can integrate operation data, equipment status and energy consumption, realize remote visual management, and ensure operation safety. Summary of the invention

[0005] The purpose of the present invention is to solve the problems of incomplete operation view, scattered equipment deployment, high maintenance cost and lack of security in the prior art, and to propose a remote-controlled shop operation management method, equipment and medium.

[0006] In order to achieve the above object, the present invention adopts the following technical solution: a remotely controlled shop operation management method, comprising the following steps: Step S1, building a remote monitoring platform: building a remote monitoring platform, integrating the operation data, equipment status and energy consumption of the store, and realizing remote visual management; Step S2, centralized equipment deployment: integrating the original decentralized control systems, monitoring and management equipment, and data storage equipment into a unified integrated cabinet, and realizing remote management through the network; Step S3, inventory management: through the remote management function of the remote monitoring platform, the inventory status of the store is checked and adjusted in real time to ensure the supply of goods; Step S4, order processing: receiving and processing order information from customers, including order confirmation, delivery notification, order completion, and realizing automated order processing; Step S5, customer service: when the store clerk cannot solve the customer's problem, provide remote customer service function to communicate with the customer in real time and answer questions; Step S6, security verification: To ensure the security of the operation, each remote operation needs to be authenticated through a preset security verification mechanism.

[0007] Furthermore, in step S1, the following sub-steps are also included: S1-1, build a remote monitoring platform that can integrate store operation data, equipment status and energy consumption. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and severe status. The energy consumption status includes total energy consumption, classified energy consumption, energy consumption trend, and energy saving effect. S1-2, realize remote visual management through the remote monitoring platform, and the remote visual management includes developing a visual interface, setting monitoring alarms, and providing remote operation and control functions.

[0008] Furthermore, in step S2, the following sub-steps are also included: S2-1, evaluate and classify all control systems and surveillance camera equipment inside the store, and integrate the equipment into a unified integrated cabinet; S2-2, configuring the devices in the integrated cabinet and performing communication tests between the devices to ensure that information between the devices can be transmitted accurately and in real time, wherein the configuration includes IP address, port number, user name and password; S2-3, connect the equipment in the integrated cabinet to the remote monitoring platform to realize remote management and control of the equipment, and configure the equipment list and monitoring interface of the remote monitoring platform.

[0009] Furthermore, in step S3, the following sub-steps are also included: S3-1, collect inventory data of goods in the store in real time through RFID scanning, and the inventory data includes product type, quantity, status, inventory location, and time information; S3-2, uploading the collected inventory data to the database on the remote monitoring platform regularly or in real time; S3-3, check the inventory status of the store in real time through the remote management function of the remote monitoring platform, the inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted inventory, inventory quality status, inventory cost status, and inventory time status; S3-4, issuing inventory adjustment instructions to the store through the remote monitoring platform, wherein the adjustment instructions include incoming warehouse processing instructions, outgoing warehouse management instructions, inventory operation instructions, warehouse transfer instructions, and return warehouse operation instructions.

[0010] Furthermore, in step S4, the following sub-steps are also included: S4-1, receiving order information from online sales channels and offline stores, the sales channels include e-commerce platforms and mobile applications, and the order information includes customer details, product details, payment status, and order source; S4-2, verifying the received order information, and reviewing the order according to preset review rules to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status; S4-3, confirm the verified order, generate a formal order record, and send an order confirmation notice to the customer; S4-4, prepare logistics information for online orders, and prepare store pickup or door-to-door delivery information for offline store orders. The logistics information includes the logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The self-pickup information includes the store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes the delivery time, delivery address, delivery person information, customer contact information, and receipt requirements. S4-5, when the customer signs for and confirms the goods, mark the order as completed, provide the customer with an order completion notification, and invite the customer to evaluate and provide feedback on the order processing process; S4-6, for order problems caused by abnormal situations, the exception handling process is automatically triggered to provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delays. The after-sales support services include order cancellation, refund, and exchange.

[0011] Furthermore, in step S5, the following sub-steps are also included: S5-1, when the clerk cannot solve the customer's problem or the customer is not satisfied with the clerk's answer, the store administrator is notified through the remote monitoring platform, and the administrator receives the request and provides remote customer service; S5-2, the administrator accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks the customer questions, confirms the specific content and background of the questions, and analyzes and answers the questions according to the nature of the questions; S5-3, after the answer is completed, the process and results of the remote service are recorded, and the store knowledge base is updated based on the problems and answers encountered during the service process.

[0012] Furthermore, in step S6, the following sub-steps are also included: S6-1, setting up an administrator authentication mechanism, which includes an administrator account and password, a digital certificate, a dynamic verification code, and biometric identification; S6-2, when an administrator account is created or logged in for the first time, collecting and storing the administrator's identity authentication information, the identity authentication information including the administrator's user name, password, biometric data, and mobile phone number; S6-3, when the administrator attempts to perform remote operation, a verification request is automatically triggered, prompting the administrator to enter identity verification information, and the identity verification information entered by the administrator is compared with the pre-stored verification information to verify the identity of the administrator; S6-4, based on the comparison result, determine whether the administrator's identity authentication is successful. If the information matches, the authentication is successful and the remote operation is allowed; if the information does not match, the authentication fails and the operation request is rejected; S6-5, in case of verification failure, provide clear failure prompts, and take additional security measures when verification fails multiple times, the security measures include locking the administrator account, recording the number of failed attempts, and requiring input of additional verification information.

[0013] Furthermore, a shop operation management device for implementing the remote control of the method includes: Remote monitoring platform server, used to build a remote monitoring platform to realize data collection, storage, processing and display functions; Integrated cabinets are used for centralized deployment of control systems and surveillance camera equipment in shops, providing unified device interfaces and power management; Data sensors and cameras are used to collect real-time operation data, equipment status and energy consumption of shops, and monitor the environment and personnel activities inside shops; User terminal: including computers and mobile electronic devices, used for administrators to remotely access and operate the remote monitoring platform to achieve remote operation and management of shops.

[0014] Furthermore, a computer-readable storage medium storing the method is provided, wherein a computer program is stored on the medium, and when the program is run on a computer, the remote-controlled store operation management method can be executed.

[0015] The beneficial effects brought about by the technical solution provided by the present invention include at least: The present invention realizes remote visual management by building a remote monitoring platform, integrating the operation data, equipment status and energy consumption of the store; integrating the original decentralized control system, monitoring management equipment and data storage equipment into a unified integrated cabinet, and realizing remote management through the network; through the remote management function of the remote monitoring platform, the inventory status of the store can be checked and adjusted in real time to ensure the supply of goods; receiving and processing order information from customers, including order confirmation, delivery notification, and order completion, to realize automatic processing of orders; providing remote customer service functions to communicate with customers in real time and answer questions when the clerk is unable to solve the customer's problem; to ensure the safety of the operation, each remote operation needs to be authenticated through a preset security verification mechanism.

[0016] The shop operation management method, equipment and medium proposed in this patent significantly improve the operational efficiency of shops. By integrating operational data, equipment status and energy consumption, a comprehensive operational view of the shop can be obtained in real time, thereby making scientific decisions quickly, reducing human errors and delays, and making shop operations more efficient and flexible.

[0017] Through unified interfaces and power management, this patent enables devices in shops to be deployed in a more orderly and efficient manner, reduces maintenance costs, reduces the possibility of failures, and improves the reliability and stability of equipment.

[0018] This patent is achieved by updating and accurately recording the store's inventory data in real time through a remote monitoring platform, avoiding the errors and time-consuming process caused by manual inventory, simplifying the processing process, and improving the processing speed, so that stores can better meet market demand and improve customer satisfaction.

[0019] This patent ensures the security of remote operations through identity authentication mechanisms and encryption technologies, prevents illegal acquisition of operating permissions, protects the store's operating data and equipment security, and improves the overall security and credibility of the store. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] In order to more clearly illustrate the technical solutions and advantages in the embodiments of the present invention or the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0021] Figure 1 A flow chart of a method provided by an embodiment of the present invention; Figure 2 Provided for embodiments of the present invention. DETAILED DESCRIPTION

[0022] In order to further explain the technical means and effects adopted by the present invention to achieve the predetermined invention purpose, the following is a detailed description of a remote-controlled store operation management method, device and medium proposed by the present invention, its specific implementation method, structure, features and effects, in combination with the accompanying drawings and preferred embodiments. In the following description, different "one embodiment" or "another embodiment" does not necessarily refer to the same embodiment. In addition, specific features, structures, or characteristics in one or more embodiments may be combined in any suitable form.

[0023] Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs.

[0024] The following examples are for illustrative purposes only and are not intended to limit the scope of the present invention.

[0025] The following is a detailed description of a remote-controlled store operation management method, device and medium provided by the present invention in conjunction with the accompanying drawings. Embodiment 1

[0026] See also Figure 1 , which shows a method flow chart of a remote-controlled store operation management method provided by an embodiment of the present invention, the method comprising the following steps: Step S1, building a remote monitoring platform: building a remote monitoring platform, integrating the operation data, equipment status and energy consumption of the store, and realizing remote visual management; Wherein, step S1 also includes the following sub-steps: S1-1, build a remote monitoring platform that can integrate store operation data, equipment status and energy consumption. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and severe status. The energy consumption status includes total energy consumption, classified energy consumption, energy consumption trend, and energy saving effect. S1-2, realize remote visual management through the remote monitoring platform, and the remote visual management includes developing a visual interface, setting monitoring alarms, and providing remote operation and control functions.

[0027] It should be noted that sales data reflects the store's sales performance and trends; customer data provides basic customer information and consumption habits, which helps to formulate personalized marketing strategies; financial data reflects the store's profitability and cost structure; market data provides information on industry trends and competitors, which helps stores formulate competitive strategies.

[0028] The normal status indicates that the equipment is running well; the attention status reminds the manager to pay attention to certain parameters or performance of the equipment; the abnormal status indicates that the equipment has failed or its performance has deteriorated and needs to be repaired or replaced as soon as possible; the serious status means that the equipment has been seriously damaged or cannot work normally and immediate measures need to be taken.

[0029] The total energy consumption reflects the overall energy consumption level of the shop; the classified energy consumption provides the energy consumption of different equipment or areas, which helps to formulate energy-saving measures; the energy consumption trend shows the changing trend of the shop's energy consumption, which helps to predict future energy consumption levels; the energy-saving effect evaluates the implementation effect of energy-saving measures.

[0030] The visual interface displays the store's operating data, equipment status and energy consumption through graphics, charts, animations and other direct methods, allowing managers to understand the store's comprehensive information. The design of the visual interface should be concise, easy to operate, and provide a variety of interactive methods.

[0031] The monitoring alarm function sets reasonable alarm thresholds and alarm methods. When the store's operating data, equipment status or energy consumption are abnormal, the platform can automatically issue an alarm message to remind managers to take timely measures.

[0032] Remote operation and control function Through the remote monitoring platform, managers can remotely control and adjust store equipment, which not only improves management efficiency but also reduces operating costs. The remote operation and control function can also be combined with the visual interface and monitoring alarm function to form a complete remote visual management system.

[0033] Step S2, centralized equipment deployment: Integrate the original decentralized control systems, monitoring and management equipment, and data storage equipment into a unified integrated cabinet, and implement remote management through the network; Wherein step S2 also includes the following sub-steps: S2-1, evaluate and classify all control systems and surveillance camera equipment inside the store, and integrate the equipment into a unified integrated cabinet; S2-2, configuring the devices in the integrated cabinet and performing communication tests between the devices to ensure that information between the devices can be transmitted accurately and in real time, wherein the configuration includes IP address, port number, user name and password; S2-3, connect the equipment in the integrated cabinet to the remote monitoring platform to realize remote management and control of the equipment, and configure the equipment list and monitoring interface of the remote monitoring platform.

[0034] It should be noted that evaluation and classification include understanding the types, functions, performance and interconnections of the equipment. Through evaluation, it is determined which equipment can be integrated into the integrated cabinet and which equipment may need to be updated or replaced. The spatial layout, heat dissipation performance and safety of the equipment also need to be considered to ensure that the integrated equipment can operate normally and stably.

[0035] The device is configured with an IP address, port number, user name, and password. To ensure that the device can access the network and communicate normally, a communication test is performed between devices to verify whether the connection between devices is stable and reliable.

[0036] The connection includes transmitting the equipment status information and operation data to the remote monitoring platform in real time. Through the remote monitoring platform, the administrator can easily view the operating status of the equipment, monitor the operation of the store, and conduct remote management and control.

[0037] Step S3, inventory management: through the remote management function of the remote monitoring platform, the inventory status of the store is checked and adjusted in real time to ensure the supply of goods; Wherein step S3 also includes the following sub-steps: S3-1, collect inventory data of goods in the store in real time through RFID scanning, and the inventory data includes product type, quantity, status, inventory location, and time information; S3-2, uploading the collected inventory data to the database on the remote monitoring platform regularly or in real time; S3-3, check the inventory status of the store in real time through the remote management function of the remote monitoring platform, the inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted inventory, inventory quality status, inventory cost status, and inventory time status; S3-4, issuing inventory adjustment instructions to the store through the remote monitoring platform, wherein the adjustment instructions include incoming warehouse processing instructions, outgoing warehouse management instructions, inventory operation instructions, warehouse transfer instructions, and return warehouse operation instructions.

[0038] It should be noted that RFID (radio frequency identification) technology has the advantages of being fast, accurate, and requiring no human intervention. It can improve the efficiency and accuracy of inventory data collection. RFID scanning technology is non-contact, making inventory counting and cargo tracking more convenient. There is no need to manually scan barcodes one by one or manually enter data. Inventory counting and cargo tracking can be easily completed by scanning with an RFID reader.

[0039] The types and quantities of materials include the quantity of raw materials, semi-finished products, and finished products, the quantity of each type of materials entering the warehouse, the quantity of materials leaving the warehouse, and the current inventory; the status of materials includes whether the materials are intact, damaged, awaiting inspection, or inspected; the inventory location is the specific location of the materials in the warehouse to facilitate quick search and retrieval; the time information includes the time of materials entering the warehouse, the time of materials leaving the warehouse, and the time when the inventory data is updated.

[0040] Available inventory refers to the inventory that can be used immediately for production or sales; reserved inventory refers to the inventory that has been allocated to a specific order or task but has not yet been used; in-transit inventory refers to the inventory that has been issued but has not yet arrived at the destination; frozen inventory refers to the inventory that cannot be used temporarily due to quality issues or business needs; loss inventory refers to the inventory lost due to deterioration, damage, or loss during storage and transportation.

[0041] The inventory quality status reflects the quality of the inventory goods, including qualified products, defective products, and waste products; the inventory cost status reflects the cost of the inventory goods, including procurement cost, storage cost, and transportation cost; the inventory time status reflects the storage time of the inventory goods, including entry time, exit time, and inventory cycle.

[0042] Inbound processing instructions are used to enter or scan product information and confirm quantity and location; outbound management instructions are used to select goods according to orders, check batches and quantities, and complete the delivery process; inventory operation instructions are used to regularly count inventory, adjust differences, and ensure that accounts are consistent with actuals; transfer instructions are used to move items between different storage areas and update location information; return operation instructions are used to process returns, check quality status, and arrange re-entry.

[0043] Step S4, order processing: receiving and processing order information from customers, including order confirmation, delivery notification, order completion, and realizing automated order processing; Wherein step S4 also includes the following sub-steps: S4-1, receiving order information from online sales channels and offline stores, the sales channels include e-commerce platforms and mobile applications, and the order information includes customer details, product details, payment status, and order source; S4-2, verifying the received order information, and reviewing the order according to preset review rules to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status; S4-3, confirm the verified order, generate a formal order record, and send an order confirmation notice to the customer; S4-4, prepare logistics information for online orders, and prepare store pickup or door-to-door delivery information for offline store orders. The logistics information includes the logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The self-pickup information includes the store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes the delivery time, delivery address, delivery person information, customer contact information, and receipt requirements. S4-5, when the customer signs for and confirms the goods, mark the order as completed, provide the customer with an order completion notification, and invite the customer to evaluate and provide feedback on the order processing process; S4-6, for order problems caused by abnormal situations, the exception handling process is automatically triggered to provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delays. The after-sales support services include order cancellation, refund, and exchange.

[0044] It should be noted that customer credit review mainly focuses on the customer's credit history and payment ability to assess whether they have the ability to fulfill orders. Credit history assesses the customer's past purchase records to check whether there are any breach of contract, frequent returns or malicious reviews; payment ability analyzes the customer's payment record to assess their payment ability and payment habits. For customers with low credit scores or questionable payment ability, additional risk control measures may be required to require guarantees or advance payments.

[0045] The inventory audit of goods mainly focuses on the inventory quantity, inventory status and the degree of match between inventory and order requirements. The inventory quantity is to verify the actual inventory quantity of the goods to ensure that the order quantity does not exceed the inventory quantity; the inventory status is to check the inventory status of the goods, whether it is in a saleable state, whether it has been reserved or locked; order matching is to match the corresponding commodity inventory according to order requirements. For orders with multiple varieties and specifications, it is necessary to carefully check the product code, specification model and other information to ensure accurate matching between order and inventory.

[0046] The payment status review mainly focuses on the payment status of the order, including the payment method, payment amount, payment time and whether the payment is successful. The payment method is to verify the payment method of the order, including online payment, cash on delivery, and prepayment; the payment amount is to check the payment amount of the order to ensure that it is consistent with the total price of the goods; the payment time is to record the payment time of the order so as to track the order status in subsequent processing. Successful payment confirmation is to verify the payment status of the order to ensure that the payment has been successfully completed. For orders with failed payment, it is necessary to notify the customer in time and guide them to pay again or choose other payment methods.

[0047] The logistics company is the name of the company providing logistics services; the waybill number is the unique identification code assigned by the logistics company to each order, which is used to track and query the logistics status of the order; the delivery address is the delivery location specified by the customer, including detailed province, city, district / county, street and house number; the estimated arrival time is the estimated time of arrival at the customer based on the logistics company's data and historical experience; the logistics status is the logistics information updated in real time, including collected, in transit, arrived at a certain place, and being delivered; the customer contact information includes the customer's phone number and email address, so as to communicate with the customer during the logistics process.

[0048] The store address is the detailed address of the self-pickup store that the customer needs to go to; the self-pickup time is the self-pickup time range specified by the store, ensuring that the customer can pick up the goods at the store within this time period; the self-pickup receipt is the order number, QR code or other form of pick-up receipt that the customer needs to provide; the product information includes the product name, quantity, and specification information in the order, so that the customer can check after arriving at the store.

[0049] The delivery time is the specific delivery time agreed with the customer, ensuring that the customer can receive the goods within this time period; the delivery address is the detailed delivery address confirmed with the customer, ensuring that the deliveryman can find it accurately; the deliveryman information is the deliveryman's name and contact information, so that the customer can contact him before or during delivery; the customer's contact information is to ensure that the deliveryman can contact the customer in time during the delivery process or when encountering problems; the signature requirements are whether the customer is required to sign in person and whether proof of identity is required.

[0050] Step S5, customer service: when the clerk is unable to solve the customer's problem, provide remote customer service function to communicate with the customer in real time and answer questions; Wherein, in step S5, the following sub-steps are also included: S5-1, when the clerk cannot solve the customer's problem or the customer is not satisfied with the clerk's answer, the store administrator is notified through the remote monitoring platform, and the administrator receives the request and provides remote customer service; S5-2, the administrator accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks the customer questions, confirms the specific content and background of the questions, and analyzes and answers the questions according to the nature of the questions; S5-3, after the answer is completed, the process and results of the remote service are recorded, and the store knowledge base is updated based on the problems and answers encountered during the service process.

[0051] It should be noted that when the clerk finds that a problem cannot be solved, he / she will contact the administrator through the message push of the remote monitoring platform and inform the customer of a brief description of the problem. The remote monitoring platform will notify the administrator through the occurrence information, evaluate the urgency of the problem based on the description, and decide whether to provide remote customer service.

[0052] The administrator starts a voice call through the remote monitoring platform to communicate with the customer in real time. When communicating with the customer, he asks and confirms the specific content and background of the problem to ensure accurate understanding of the problem.

[0053] The records of remote service processes and results include descriptions of customer problems, answering processes, solutions, and customer feedback. When recording and updating the knowledge base, relevant confidentiality and compliance requirements must be observed to ensure the protection and security of customer information.

[0054] Step S6, security verification: To ensure the security of the operation, each remote operation needs to be authenticated through a preset security verification mechanism; Wherein, in step S6, the following sub-steps are also included: S6-1, setting up an administrator authentication mechanism, which includes an administrator account and password, a digital certificate, a dynamic verification code, and biometric identification; S6-2, when an administrator account is created or logged in for the first time, collecting and storing the administrator's identity authentication information, the identity authentication information including the administrator's user name, password, biometric data, and mobile phone number; S6-3, when the administrator attempts to perform remote operation, a verification request is automatically triggered, prompting the administrator to enter identity verification information, and the identity verification information entered by the administrator is compared with the pre-stored verification information to verify the identity of the administrator; S6-4, based on the comparison result, determine whether the administrator's identity authentication is successful. If the information matches, the authentication is successful and the remote operation is allowed; if the information does not match, the authentication fails and the operation request is rejected; S6-5, in case of verification failure, provide clear failure prompts, and take additional security measures when verification fails multiple times, the security measures include locking the administrator account, recording the number of failed attempts, and requiring input of additional verification information.

[0055] It should be noted that the administrator account and password are traditional authentication methods; digital certificates can provide an additional layer of security to prevent account theft; dynamic verification codes will generate a new verification code each time you log in to increase security; and biometric recognition includes fingerprints and facial recognition, providing a higher level of authentication.

[0056] The administrator account is locked to prevent malicious attempts, and the number of failed attempts is recorded to facilitate subsequent analysis and investigation; additional verification information is required, including backup mobile phone number verification code and security questions.

[0057] In this way, a remotely controlled store operation management method, device and medium can be realized. Embodiment 2

[0058] See also Figure 2 , which shows a device architecture diagram of a remote-controlled store operation management device provided by an embodiment of the present invention, the device includes: Remote monitoring platform server, used to build a remote monitoring platform to realize data collection, storage, processing and display functions; Integrated cabinets are used for centralized deployment of control systems and surveillance camera equipment in shops, providing unified device interfaces and power management; Data sensors and cameras are used to collect real-time operation data, equipment status and energy consumption of shops, and monitor the environment and personnel activities inside shops; User terminal: including computers and mobile electronic devices, used for administrators to remotely access and operate the remote monitoring platform to achieve remote operation and management of shops.

[0059] It should be noted that the remote monitoring platform server is the core of the entire device and is responsible for building a remote monitoring platform to realize data collection, storage, processing and display functions.

[0060] Data collection: The server collects the store’s operating data, equipment status, and energy consumption in real time through data sensors, cameras, and other devices.

[0061] Data storage: The collected data will be securely stored on the server for subsequent analysis and processing.

[0062] Data processing: The server will process the collected data, including data cleaning, format conversion, and data mining, to extract valuable information.

[0063] Data display: The processed data will be intuitively displayed in the form of charts and reports through the user terminal, helping administrators to better understand the operation status of the store.

[0064] The integrated cabinet is an intensive deployment solution for various control systems and surveillance camera equipment in shops. It provides a unified device interface and power management, making the equipment in the shop more neat and orderly, and also convenient for maintenance and upgrading.

[0065] Equipment interface: The integrated cabinet provides a standardized equipment interface, allowing various control systems and surveillance camera equipment to be easily accessed and connected.

[0066] Power management: The integrated cabinet has power management function, which can provide unified power supply for equipment in the store, and has safety measures such as overload protection and short circuit protection.

[0067] Data sensors and cameras are key equipment for store operation data and environmental monitoring. They can collect store operation data, equipment status and energy consumption in real time, as well as monitor the environment and personnel activities inside the store.

[0068] Data sensors: can measure the temperature, humidity, light intensity in the store, as well as the operating status and energy consumption of the equipment.

[0069] Camera: can monitor the environment and personnel activities inside the store, including customer behavior and employee work efficiency.

[0070] User terminals are tools for administrators to remotely access and operate the remote monitoring platform, including computers, mobile phones and other electronic devices, and have the following functions: Remote access: You can remotely access the remote monitoring platform through the user terminal and check the store’s operating data and environmental monitoring status at any time.

[0071] Remote operation: The equipment in the store can be remotely operated through the user terminal, including adjusting equipment parameters, starting or stopping equipment.

[0072] Data analysis and reporting: The user terminal can be used to analyze and report the collected data to better understand the store's operating conditions and formulate corresponding management strategies. Embodiment 3

[0073] The embodiment of the present application also provides a computer-readable storage medium storing the method, wherein a computer program is stored on the medium, and when the program is run on a computer, the above-mentioned remote-controlled store operation management method can be executed.

[0074] It should be noted that computer-readable storage media refers to any physical media that can store data for reading by a computer system, including but not limited to hard disks, solid-state drives (SSDs), USB flash drives, optical disks (CDs, DVDs), memory cards (SD cards, microSD cards), and magnetic tapes.

[0075] The computer program mentioned in this embodiment refers to a set of instructions. When these instructions are executed on a computer, the above-mentioned remote-controlled store operation and management method can be implemented. These programs can exist in the form of source code, object code, and executable files. The source code is a code written in a human-readable high-level programming language, while the object code and executable file are machine language codes that can be directly executed by the computer after compilation or assembly.

[0076] When the computer program runs on a computer, it will perform a series of operations according to the instructions in the program, thereby realizing a remote-controlled store operation management method.

[0077] The embodiments described above are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, a person skilled in the art should understand that the technical solutions described in the aforementioned embodiments may still be modified, or some of the technical features may be replaced by equivalents. Such modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application, and should all be included in the protection scope of the present application.

Claims

1. A remote-controlled shop operation management method, characterized in that: The method includes: Step S1, building a remote monitoring platform: building a remote monitoring platform, integrating the operation data, equipment status and energy consumption of the store, and realizing remote visual management; Step S2, centralized equipment deployment: integrating the original decentralized control systems, monitoring and management equipment, and data storage equipment into a unified integrated cabinet, and realizing remote management through the network; Step S3, inventory management: through the remote management function of the remote monitoring platform, the inventory status of the store is checked and adjusted in real time to ensure the supply of goods; Step S4, order processing: receiving and processing order information from customers, including order confirmation, delivery notification, order completion, and realizing automated order processing; Step S5, customer service: when the store clerk cannot solve the customer's problem, provide remote customer service function to communicate with the customer in real time and answer questions; Step S6, security verification: To ensure the security of the operation, each remote operation needs to be authenticated through a preset security verification mechanism.

2. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein step S1 also includes the following sub-steps: S1-1, build a remote monitoring platform that can integrate store operation data, equipment status and energy consumption. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and severe status. The energy consumption status includes total energy consumption, classified energy consumption, energy consumption trend, and energy saving effect. S1-2, realize remote visual management through the remote monitoring platform, and the remote visual management includes developing a visual interface, setting monitoring alarms, and providing remote operation and control functions.

3. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein step S2 also includes the following sub-steps: S2-1, evaluate and classify all control systems and surveillance camera equipment inside the store, and integrate the equipment into a unified integrated cabinet; S2-2, configuring the devices in the integrated cabinet and performing communication tests between the devices to ensure that information between the devices can be transmitted accurately and in real time, wherein the configuration includes IP address, port number, user name and password; S2-3, connect the equipment in the integrated cabinet to the remote monitoring platform to realize remote management and control of the equipment, and configure the equipment list and monitoring interface of the remote monitoring platform.

4. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein step S3 also includes the following sub-steps: S3-1, collect inventory data of goods in the store in real time through RFID scanning, and the inventory data includes product type, quantity, status, inventory location, and time information; S3-2, uploading the collected inventory data to the database on the remote monitoring platform regularly or in real time; S3-3, check the inventory status of the store in real time through the remote management function of the remote monitoring platform, the inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted inventory, inventory quality status, inventory cost status, and inventory time status; S3-4, issuing inventory adjustment instructions to the store through the remote monitoring platform, wherein the adjustment instructions include incoming warehouse processing instructions, outgoing warehouse management instructions, inventory operation instructions, warehouse transfer instructions, and return warehouse operation instructions.

5. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein step S4 also includes the following sub-steps: S4-1, receiving order information from online sales channels and offline stores, the sales channels include e-commerce platforms and mobile applications, and the order information includes customer details, product details, payment status, and order source; S4-2, verifying the received order information, and reviewing the order according to preset review rules to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status; S4-3, confirm the verified order, generate a formal order record, and send an order confirmation notice to the customer; S4-4, prepare logistics information for online orders, and prepare store pickup or door-to-door delivery information for offline store orders. The logistics information includes the logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The self-pickup information includes the store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes the delivery time, delivery address, delivery person information, customer contact information, and receipt requirements. S4-5, when the customer signs for and confirms the goods, mark the order as completed, provide the customer with an order completion notification, and invite the customer to evaluate and provide feedback on the order processing process; S4-6, for order problems caused by abnormal situations, the exception handling process is automatically triggered to provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delays. The after-sales support services include order cancellation, refund, and exchange.

6. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein, in step S5, the following sub-steps are also included: S5-1, when the clerk cannot solve the customer's problem or the customer is not satisfied with the clerk's answer, the store administrator is notified through the remote monitoring platform, and the administrator receives the request and provides remote customer service; S5-2, the administrator accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks the customer questions, confirms the specific content and background of the questions, and analyzes and answers the questions according to the nature of the questions; S5-3, after the answer is completed, the process and results of the remote service are recorded, and the store knowledge base is updated based on the problems and answers encountered during the service process.

7. A remote-controlled shop operation management method as claimed in claim 1, characterized in that: Wherein, in step S6, the following sub-steps are also included: S6-1, setting up an administrator authentication mechanism, which includes an administrator account and password, a digital certificate, a dynamic verification code, and biometric identification; S6-2, when an administrator account is created or logged in for the first time, collecting and storing the administrator's identity authentication information, the identity authentication information including the administrator's user name, password, biometric data, and mobile phone number; S6-3, when the administrator attempts to perform remote operation, a verification request is automatically triggered, prompting the administrator to enter identity verification information, and the identity verification information entered by the administrator is compared with the pre-stored verification information to verify the identity of the administrator; S6-4, based on the comparison result, determine whether the administrator's identity authentication is successful. If the information matches, the authentication is successful and the remote operation is allowed; if the information does not match, the authentication fails and the operation request is rejected; S6-5, in case of verification failure, provide clear failure prompts, and take additional security measures when verification fails multiple times, the security measures include locking the administrator account, recording the number of failed attempts, and requiring input of additional verification information.

8. A remotely controlled shop operation management device for implementing the method of claim 1, characterized in that: The equipment includes: Remote monitoring platform server, used to build a remote monitoring platform to realize data collection, storage, processing and display functions; Integrated cabinets are used for centralized deployment of control systems and surveillance camera equipment in shops, providing unified device interfaces and power management; Data sensors and cameras are used to collect real-time operation data, equipment status and energy consumption of shops, and monitor the environment and personnel activities inside shops; User terminal: including computers and mobile electronic devices, used for administrators to remotely access and operate the remote monitoring platform to achieve remote operation and management of shops.

9. A computer-readable storage medium storing the method of claim 1, wherein a computer program is stored on the medium, and when the program is run on a computer, the remote-controlled store operation management method can be executed.

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