Content display method and device, readable medium, electronic equipment and program product

Abstract

The invention relates to the field of large language models, large models, agents and artificial intelligence, in particular to a content display method and device, a readable medium, electronic equipment and a program product.The method comprises the steps that in response to a session triggering operation of a user on an artificial customer service in an intelligent interaction page, session connection between the user and the artificial customer service is created; in response to a first content input operation of the user in the intelligent interaction page, determining a first content which is input by the user and is to be replied by the manual customer service according to the first content input operation; and after the session connection with the manual customer service is quitted, displaying message content of the manual customer service for the first content on the intelligent interaction page. Therefore, after the session connection with the manual customer service is exited, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, so that a user can quickly view the message content of the manual customer service on the intelligent interaction page, the operation complexity of displaying and viewing the message content is simplified, and the user experience is improved.

Description

Technical Field

[0001] The present disclosure relates to the fields of large language models, large models, intelligent agents, and artificial intelligence, and specifically, to a content display method, device, readable medium, electronic device, and program product. Background Art

[0002] With the development of intelligent technology, the application of intelligent objects is becoming more and more extensive. For example, intelligent objects can be laid out in a page in an embedded manner, so that when the intelligent object is triggered, an intelligent interactive page can be displayed, allowing users to interact through the interactive functions in the intelligent interactive page to solve various problems encountered by users in the page.

[0003] However, in the related art, when displaying content through intelligent interactive pages, there are problems such as complex operations. Summary of the invention

[0004] This summary is provided to introduce concepts in a brief form that will be described in detail in the detailed description below. This summary is not intended to identify key features or essential features of the claimed technical solution, nor is it intended to limit the scope of the claimed technical solution.

[0005] In a first aspect, the present disclosure provides a content display method, the content display method comprising: In response to a user's conversation triggering operation on an artificial customer service in an intelligent interaction page, a conversation connection between the user and the artificial customer service is created, wherein the intelligent interaction page is at least used to provide a conversation function between the user and the artificial customer service and an intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; In response to a first content input operation by the user in the intelligent interaction page, determining, according to the first content input operation, first content input by the user to be replied by the manual customer service; After exiting the session connection with the manual customer service, the message content of the manual customer service for the first content is displayed on the intelligent interaction page.

[0006] In a second aspect, the present disclosure provides a content display device, the content display device comprising: A creation module, configured to create a conversation connection between the user and the artificial customer service in response to a conversation triggering operation of the user on the artificial customer service in the intelligent interaction page, wherein the intelligent interaction page is at least used to provide a conversation function between the user and the artificial customer service and an intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; A first determination module, configured to respond to a first content input operation of the user in the intelligent interaction page, and determine a first content input by the user to be replied by the manual customer service according to the first content input operation; The first display module is used to display the message content of the artificial customer service for the first content on the intelligent interaction page after exiting the session connection with the artificial customer service.

[0007] In a third aspect, the present disclosure provides a computer-readable medium having a computer program stored thereon, which implements the steps of the method described in the first aspect when the computer program is executed by a processing device.

[0008] In a fourth aspect, the present disclosure provides an electronic device, including: a storage device having a computer program stored thereon; A processing device is used to execute the computer program in the storage device to implement the steps of the method in the first aspect.

[0009] In a fifth aspect, the present disclosure provides a computer program product, comprising a computer program, which implements the steps of the method described in the first aspect when executed by a processor.

[0010] Through the above technical solution, a conversation connection between the user and the manual customer service can be created on the intelligent interaction page, and after exiting the conversation connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, wherein the first content is the content to be replied by the manual customer service. Therefore, after exiting the conversation connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, so that the user can quickly view the message content of the manual customer service for the first content on the intelligent interaction page, thereby simplifying the operation complexity of displaying and viewing the message content and improving the user experience. In addition, since the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, it is possible to intuitively understand whether the manual customer service has replied to the first content without frequently creating conversations between the user and the manual customer service, thereby reducing the cumbersomeness of the operation and further improving the user experience.

[0011] Other features and advantages of the present disclosure will be described in detail in the following detailed description. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and the originals and elements are not necessarily drawn to scale. In the drawings: Figure 1is a flow chart of a content display method according to an exemplary embodiment of the present disclosure; Figure 2 is a schematic diagram showing a method of displaying message content on a smart interaction page according to an exemplary embodiment of the present disclosure; Figure 3 is a schematic diagram showing a method of canceling the display of a view control and ignoring a control in a smart interaction page according to an exemplary embodiment of the present disclosure; Figure 4 is a schematic diagram showing a method of updating and displaying a first interactive control in a smart interactive page as a second interactive control according to an exemplary embodiment of the present disclosure; Figure 5 is a schematic diagram showing a method of displaying interactive controls on a smart interactive page according to an exemplary embodiment of the present disclosure; Figure 6 is another schematic diagram showing displaying interactive controls on a smart interactive page according to an exemplary embodiment of the present disclosure; Figure 7 is a schematic diagram showing a method of displaying a smart object identifier with a second image expression on an interactive evaluation page according to an interactive evaluation operation according to an exemplary embodiment of the present disclosure; Figure 8 is a schematic diagram showing another method of displaying a smart object identifier with a second image expression on an interactive evaluation page according to an interactive evaluation operation according to an exemplary embodiment of the present disclosure; Fig. 9 is a schematic diagram showing a conversion of a send control and a stop control in a smart interaction page according to an exemplary embodiment of the present disclosure; Fig.10 is a schematic diagram showing a method of creating a new session with a smart object according to an exemplary embodiment of the present disclosure; Fig.11 is a schematic diagram showing a positioning control for locating a new session in a smart interaction page according to an exemplary embodiment of the present disclosure; Fig.12 is a structural block diagram of a content display device according to an exemplary embodiment of the present disclosure; Fig.13 It is a schematic structural diagram of an electronic device according to an exemplary embodiment of the present disclosure. DETAILED DESCRIPTION

[0013] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments described herein, which are instead provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0014] It should be understood that the various steps described in the method embodiments of the present disclosure may be performed in different orders and / or in parallel. In addition, the method embodiments may include additional steps and / or omit the steps shown. The scope of the present disclosure is not limited in this respect.

[0015] The term "including" and its variations used herein are open inclusions, i.e., "including but not limited to". The term "based on" means "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0016] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0017] It should be noted that the modifications of "one" and "plurality" mentioned in the present disclosure are illustrative rather than restrictive, and those skilled in the art should understand that unless otherwise clearly indicated in the context, it should be understood as "one or more".

[0018] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are only used for illustrative purposes and are not used to limit the scope of these messages or information.

[0019] It is understandable that before using the technical solutions disclosed in the embodiments of the present disclosure, the types, scope of use, usage scenarios, etc. of the personal information involved in the present disclosure should be informed to the user and the user's authorization should be obtained in an appropriate manner in accordance with relevant laws and regulations.

[0020] For example, in response to receiving an active request from a user, a prompt message is sent to the user to clearly prompt the user that the operation requested to be performed will require obtaining and using the user's personal information. Thus, the user can autonomously choose whether to provide personal information to software or hardware such as an electronic device, application, server, or storage medium that performs the operation of the technical solution of the present disclosure according to the prompt message.

[0021] As an optional but non-limiting implementation, in response to receiving an active request from the user, the prompt information may be sent to the user in the form of a pop-up window, in which the prompt information may be presented in text form. In addition, the pop-up window may also carry a selection control for the user to choose "agree" or "disagree" to provide personal information to the electronic device.

[0022] It is understandable that the above notification and the process of obtaining user authorization are merely illustrative and do not constitute a limitation on the implementation of the present disclosure. Other methods that meet the relevant laws and regulations may also be applied to the implementation of the present disclosure.

[0023] At the same time, it is understandable that the data involved in this technical solution (including but not limited to the data itself, the acquisition or use of the data) shall comply with the requirements of relevant laws, regulations and relevant provisions.

[0024] As mentioned in the background technology, in the related technology, when displaying content through intelligent interactive pages, there are problems such as complex operations.

[0025] For example, in order to quickly help users solve problems through human customer service when the smart object cannot solve the user's needs, a conversation function with human customer service can generally be integrated into the smart interaction page. Thus, a conversation between the user and the human customer service can be created by triggering the conversation function with the human customer service.

[0026] However, in the related art, during a conversation with an artificial customer service, there are cases where the user exits the conversation process midway, or the artificial customer service needs to consult a professional and / or understand relevant information, which causes the user to exit the conversation connection with the artificial customer service. In this case, in order to check whether the artificial customer service has responded to the corresponding content, it is necessary to re-create the conversation between the user and the artificial customer service, which increases the complexity of the interaction. Especially when the artificial customer service needs to consult a professional and / or understand relevant information, since it is unknown when the reply content of the artificial customer service will be received, it is necessary to frequently create the conversation between the user and the artificial customer service, which has problems such as complicated and cumbersome operations, affecting the user experience.

[0027] In view of this, the present disclosure provides a content display method, device, readable medium, electronic device and program product to solve the above technical problems.

[0028] The embodiments of the present disclosure are further explained below with reference to the accompanying drawings.

[0029] Figure 1 is a flowchart of a content display method according to an exemplary embodiment of the present disclosure, referring to Figure 1 , the method may include the following steps: S101: In response to a conversation trigger operation of a user on a human customer service in an intelligent interaction page, a conversation connection between the user and the human customer service is created, wherein the intelligent interaction page is at least used to provide a conversation function between the user and the human customer service and an intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model.

[0030] In this embodiment, the intelligent interaction page can be a page that integrates the conversation function with the intelligent object and the manual customer service. Thus, through the intelligent interaction page, the user can have a conversation with the manual customer service, and can also interact with the intelligent object, such as having a conversation with the intelligent object. Among them, the conversation function of the intelligent object refers to the function that the intelligent object can understand and generate human language through a large language model, so as to communicate and interact with the user. When using the conversation function of the manual customer service and / or the conversation function of the intelligent object, the user and the intelligent object, and / or the user and the manual customer service can have a conversation in the form of voice, or in the form of text, and of course, it can also be a conversation in other forms, and the embodiment of the present disclosure does not impose any restrictions on this.

[0031] In this embodiment, the smart interactive page can be displayed by waking up the smart object in the page, or it can be displayed after the user opens the page. Of course, it can also be displayed in other ways, and the present embodiment does not impose any restrictions on this.

[0032] In this embodiment, the creation of a conversation connection between a user and an artificial customer service can be: a control for conducting a conversation, such as a text input box, is displayed in the intelligent interaction page, and when the user enters content used to represent a conversation with an artificial customer service in the text input box, a conversation connection between the user and the artificial customer service is created. Alternatively, a functional control "artificial customer service" for conducting a conversation with an artificial customer service is displayed in the intelligent interaction page, and when the functional control "artificial customer service" is triggered by an operation such as clicking, a conversation connection between the user and the artificial customer service is created. Of course, a conversation connection between a user and an artificial customer service can also be created in other ways, and the embodiments of the present disclosure do not impose any restrictions on this.

[0033] In this embodiment, creating a session connection between a user and a human customer service can be creating a session connection between the user and the human customer service on the intelligent interaction page, or it can be creating a session connection between the user and the human customer service on other pages, and the disclosed embodiment does not impose any restrictions on this. When creating a session connection between a user and a human customer service on the intelligent interaction page, you can trigger the session function of the human customer service on the intelligent interaction page, and then have a conversation with the human customer service on the intelligent interaction page. When creating a session connection between a user and a human customer service on other pages, you can trigger the session function of the human customer service on the intelligent interaction page, and then jump to the target page for having a conversation with the human customer service, thereby having a conversation with the human customer service on the target page.

[0034] S102: In response to a first content input operation of a user in the intelligent interaction page, a first content input by the user to be replied to by a manual customer service is determined according to the first content input operation.

[0035] As mentioned above, when using the conversation function of the manual customer service, the user and the manual customer service can have a conversation in the form of voice, text, or other forms. Therefore, in this embodiment, the first content input operation can be a text content input operation, a language content input operation, or other content input operations, and the embodiment of the present disclosure does not impose any restrictions on this.

[0036] S103: After exiting the session connection with the manual customer service, the message content of the manual customer service for the first content is displayed on the intelligent interaction page.

[0037] For example, when a conversation connection between a user and an artificial customer service is created on an intelligent interaction page, if the artificial customer service and / or the user does not generate any new messages within a preset time, the conversation connection with the artificial customer service is exited; or when the user performs other interactive operations on the intelligent interaction page, the conversation connection with the artificial customer service is exited. When a conversation connection between a user and an artificial customer service is created on other pages, the conversation connection with the artificial customer service can be exited when the user exits the target page. Of course, the conversation connection with the artificial customer service can also be exited in other ways, and the embodiments of the present disclosure do not impose any restrictions on this.

[0038] Through the above technical solution, a conversation connection between the user and the manual customer service can be created on the intelligent interaction page, and after exiting the conversation connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, wherein the first content is the content to be replied by the manual customer service. Therefore, after exiting the conversation connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, so that the user can quickly view the message content of the manual customer service for the first content on the intelligent interaction page, thereby simplifying the operation complexity of displaying and viewing the message content and improving the user experience. In addition, since the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, it is possible to intuitively understand whether the manual customer service has replied to the first content without frequently creating conversations between the user and the manual customer service, thereby reducing the cumbersomeness of the operation and further improving the user experience.

[0039] To facilitate understanding of the content display method provided by the present disclosure, possible implementation methods in the present disclosure are described below.

[0040] In a possible manner, the intelligent interaction page displays the message content of the manual customer service for the first content, which may include: The intelligent interaction page displays the target content of the manual customer service's reply to the first content and the historical conversation content between the manual customer service and the user.

[0041] Through the above method, when displaying the target content of the manual customer service's reply to the first content, the historical conversation content between the manual customer service and the user can be displayed, so that the user can combine the historical conversation content to quickly understand the current reply content, so as to continue the conversation more smoothly, reduce communication costs, and further improve the user experience.

[0042] In a possible manner, the content display method may further include: Display a viewing control for viewing message content on the smart interaction page; Accordingly, the message content of the manual customer service for the first content displayed on the intelligent interaction page may include: In response to a triggering operation on a viewing control, a first page is displayed on the intelligent interaction page, and a message content of a manual customer service representative regarding the first content is displayed on the first page.

[0043] In this embodiment, the first page may be a drop-down panel, or a pop-up window, or other forms, and the present disclosure does not impose any limitation on this.

[0044] In this embodiment, the viewing control can be displayed after detecting that the manual customer service replies to the first content, or it can be displayed in the smart interaction page all the time, and of course it can be other ways, and the disclosed embodiment does not impose any restrictions on this. When the viewing control is always displayed in the smart interaction page, after detecting that the manual customer service replies to the first content, the display style of the viewing control in the smart interaction page can be changed, so that the user can promptly find the message content of the manual customer service for the first content.

[0045] For example, Figure 2 As shown, after detecting that the manual customer service has replied to the first content, the viewing control "There are unread customer service messages" can be displayed in the top area of ​​the intelligent interaction page. Therefore, when the user triggers the viewing control "There are unread customer service messages" through clicks or other operations, a drop-down panel can be displayed, and in the drop-down panel, the target content of the manual customer service's reply to the first content "Hello, the current account has not yet..." and the historical conversation content between the manual customer service and the user "Refund progress inquiry" and the like are displayed.

[0046] In the above manner, the first page can be displayed by triggering the viewing control, and the message content of the manual customer service for the first content can be displayed on the first page. In this way, the message content of the manual customer service for the first content can be quickly viewed without interrupting the current browsing process, further improving the user experience.

[0047] In a possible manner, the intelligent interactive page further displays an ignore control for canceling the display of the viewing control. Accordingly, the content display method may further include: In response to the triggering operation on the ignore control, the view control and the ignore control are cancelled from being displayed.

[0048] For example, Figure 3 As shown, after detecting that the manual customer service has replied to the first content, the ignore control "Ignore" can be displayed next to the view control "There are unread customer service messages". Thus, when the user triggers the ignore control "Ignore" through clicks or other operations, the display of the view control and the ignore control in the smart interaction page can be canceled.

[0049] It should be understood that after canceling the display of the view control and the ignore control in the smart interaction page, if it is necessary to view the message content of the manual customer service for the first content, it can be viewed by re-creating the session connection between the user and the manual customer service.

[0050] Through the above method, after the ignore control is triggered, the display of the view control and the ignore control in the smart interaction page can be cancelled, thereby reducing the displayed content in the smart interaction page, improving the readability of the displayed content in the smart interaction page, and further improving the user experience. In particular, in terminal devices with smaller display devices (such as mobile phones), the user's browsing experience can be significantly improved.

[0051] In a possible manner, the smart interaction page is displayed after waking up the smart object in the second page, and the smart interaction page displays the first interaction control associated with the second page. Accordingly, the content display method may further include: In response to the user's interactive operation in the smart interactive page, a second interactive control associated with the second page is determined according to the interactive operation, and the second interactive control is different from the first interactive control; the first interactive control in the smart interactive page is updated and displayed as the second interactive control.

[0052] In this embodiment, the first interactive control and the second interactive control can be determined according to actual conditions, and the embodiment of the present disclosure does not impose any restrictions on this. For example, in a content delivery page, the first interactive control and the second interactive control can be interactive controls related to content delivery. In a data analysis page, the first interactive control and the second interactive control can be interactive controls related to data analysis.

[0053] In a possible manner, the first interactive control may include a first function trigger control associated with the page function of the second page and / or a first information query control associated with the second page, the second interactive control may include a second function trigger control associated with the page function of the second page and / or a second information query control associated with the second page, the first function trigger control is different from the second function trigger control, and / or the first information query control is different from the second information query control.

[0054] In this embodiment, the function trigger control may be a control for triggering a corresponding function in the second page, and thus, by triggering the function trigger control on the smart interaction page, the corresponding function in the content delivery page may be quickly triggered on the smart interaction page. The information query control may be a control for querying information related to the second page, and thus, by triggering the information query control on the smart interaction page, information related to content delivery may be quickly queried on the smart interaction page, thereby improving interaction efficiency and user experience.

[0055] For example, in the content delivery page, the function trigger control may be an order diagnosis control, whereby, by clicking the order diagnosis control on the smart interaction page, the order diagnosis function in the content delivery page may be triggered on the smart interaction page, thereby quickly diagnosing the delivery effect of existing orders or newly created orders, etc. The information query control may be a query control for querying how to terminate an order, whereby, by clicking the query control on the smart interaction page, the operation information on how to terminate an order may be displayed on the smart interaction page.

[0056] In this embodiment, the interactive controls displayed in the intelligent interactive page may include only function trigger controls, or only information query controls, or both function trigger controls and information query controls, and the disclosed embodiment does not impose any restrictions on this. When the interactive controls include both function trigger controls and information query controls, the second interactive control is different from the first interactive control may mean that the first function trigger control is different from the second function trigger control, but the first information query control is the same as the second information query control; or, the first function trigger control is the same as the second function trigger control, but the first information query control is different from the second information query control; or, the first function trigger control is different from the second function trigger control, and the first information query control is different from the second information query control, and the disclosed embodiment does not impose any restrictions on this.

[0057] For example, in the field of content delivery, the smart object identifier corresponding to the smart object can be displayed on the content delivery page. When the smart object identifier is triggered by a click or other operation, the smart object is awakened and a smart interaction page can be displayed on the content delivery page. The smart interaction page displays information query controls such as "How to terminate an order" and "How to deliver content", as well as function trigger controls such as "Analysis Assistant" and "Order Query". When the user triggers the information query control "How to terminate an order" on the smart interaction page, the information query control "How to terminate an order" can be changed to the information query control "How to improve delivery effects", such as Figure 4 shown.

[0058] In a possible manner, in response to an interactive operation of a user in the intelligent interactive page, determining a second interactive control associated with the second page according to the interactive operation may include: In response to the end of the first conversation between the user and the manual customer service, determine the second interactive content associated with the page target provided by the smart object based on the conversation content of the first conversation; and / or, in response to the end of the second conversation between the user and the smart object, determine the second interactive content associated with the second page provided by the smart object based on the conversation content of the second conversation; and / or, determine the second interactive content associated with the second page provided by the smart object based on the interaction information of the first interactive content.

[0059] In this embodiment, the interaction information of the first interactive content may refer to the interaction frequency of the user using the first interactive content, or may refer to whether the user has used the first interactive content, or other information, which is not limited in any way in this disclosed embodiment.

[0060] For example, continue to refer to Figure 4 As shown, the intelligent interaction page displays information query controls such as "How to terminate an order" and "How to deliver content", as well as function trigger controls such as "Analysis Assistant" and "Order Query". If the user consults the manual customer service about content delivery, after the user ends the conversation with the manual customer service, based on the conversation content, it can be determined that the user has understood how to deliver content, and the information query control "How to deliver content" can be replaced with other information query controls, for example, it can be replaced with an information query control for "How to change the delivery method", or it can be replaced with an information query control for "How to improve the delivery effect", etc.

[0061] Through the above method, the interactive controls displayed in the smart interactive page can be dynamically adjusted according to the user's interactive operations in the smart interactive page. In this way, the interactive controls that the user has used or no longer needs can be replaced with new interactive controls. On the one hand, the content display in the smart interactive page can be enriched, and on the other hand, the interactive controls in the smart interactive page can better meet user needs and further improve the user experience.

[0062] In a possible way, in order to make the interactive controls in the smart interaction page change according to different triggering operations, when different users trigger the display of the smart interaction page, the interactive controls matching the user can be displayed on the smart interaction page according to the user's operation records and / or operation habits in the second page, so that when different users trigger the display of the smart interaction page, the interactive controls can be displayed in the smart interaction page in a targeted manner, thereby meeting the personalized needs of the user, allowing the user to solve the problem more conveniently and quickly through the interactive controls in the smart interaction page, thereby improving the interaction efficiency and user experience. Alternatively, when the same user triggers the display of the smart interaction page on different pages, the interactive controls associated with the display content and / or page functions in the page can be displayed on the smart interaction page according to the display content and / or page functions in the different pages, so that when the user triggers the display of the smart interaction page on different pages, the interactive controls can be displayed in the smart interaction page in a targeted manner, so that the interactive controls in the smart interaction page can achieve personalized scene adaptation, which can effectively help users solve problems on the page or in the scene, and further improve the interaction efficiency and user experience.

[0063] For example, in the content delivery platform, a content generation module and a content delivery module may be included. When the content generation module is clicked, a content generation page may be displayed, wherein a smart object logo is displayed in the content generation page. When the logo of the smart object is clicked, a smart interaction page is displayed, and function trigger controls such as "content query", "content cleaning" and "content optimization" may be displayed in the smart interaction page, such as Figure 5 When the content delivery module in the content delivery platform is clicked, the content delivery page can be displayed, wherein the smart object logo is displayed in the content delivery page. When the logo of the smart object is clicked, the smart interaction page is displayed, and function trigger controls such as "Analysis Assistant" and "Delivery Progress Query" can be displayed in the smart interaction page, such as Figure 6 shown.

[0064] In a possible manner, the content display method may further include: An interactive evaluation page for a smart object and / or manual customer service is displayed, and a smart object identifier corresponding to the smart object is displayed in a first display style on the interactive evaluation page; in response to an interactive evaluation operation for the smart object and / or manual customer service on the interactive evaluation page, the smart object identifier is displayed in a second display style on the interactive evaluation page according to the interactive evaluation operation, wherein the second display style is different from the first display style.

[0065] In this embodiment, the first display style and the second display style can be determined according to actual conditions, and the embodiment of the present disclosure does not impose any restrictions on this. For example, the smart object identifier corresponding to the smart object has a corresponding image expression, and accordingly, the smart object identifier corresponding to the smart object is displayed in the first display style on the interactive evaluation page, which may include: Display the smart object logo with the first image expression on the interactive evaluation page; Accordingly, in response to an interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, displaying the smart object identifier in the second display style on the interactive evaluation page according to the interactive evaluation operation may include: In response to an interactive evaluation operation on the interactive evaluation page for the smart object and / or manual customer service, the smart object identifier is displayed on the interactive evaluation page with a second image expression according to the interactive evaluation operation, wherein the second image expression is different from the first image expression.

[0066] It should be understood that the above display styles are only for illustrative purposes and do not constitute a limitation on the solution. In a possible manner, the smart object identifier corresponding to the smart object has a corresponding image expression, so the first display style can be a first image expression, and the second display style can be a second image expression. Alternatively, the smart object identifier corresponding to the smart object has a corresponding image action, so the first display style can be a first image action, and the second display style can be a second image action. Alternatively, the first display style can be a first display color, and the second display style can be a second display color, etc.

[0067] Through the above method, the smart object identifier can be displayed in the interactive evaluation page with the first image expression, and the smart object identifier can be displayed in the interactive evaluation page with the second display style according to the user's evaluation operation on the interactive evaluation page. Therefore, the image expression of the smart object identifier in the interactive evaluation page can be changed according to the user's interactive evaluation operation on the smart object and / or manual customer service, which can enrich the display diversity of the smart object identifier in the interactive evaluation page on the one hand, and increase the interactivity between the user and the displayed content on the other hand, enhance the interactive fun, and thus further enhance the user experience.

[0068] In a possible manner, in response to an interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, displaying the smart object identifier with a second image expression on the interactive evaluation page according to the interactive evaluation operation may include: In response to an editing operation on an interaction evaluation page for interaction satisfaction with a smart object and / or human customer service, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the satisfaction corresponding to the editing operation, wherein different image expressions correspond to different satisfaction levels; and / or, in response to a selection operation on an preset evaluation content on the interaction evaluation page, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the preset evaluation content corresponding to the selection operation, wherein the preset evaluation content is used to indicate whether the interaction with the smart object and / or human customer service solves user needs; and / or, in response to an evaluation content entered on the interaction evaluation page for the smart object and / or human customer service, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the entered evaluation content.

[0069] For example, in the interactive evaluation page of the smart object, there are displayed an interactive satisfaction evaluation control, preset evaluation content, an evaluation input box for the user to input the evaluation text, and a smart object logo displayed with a calm image expression. When the user clicks the very dissatisfied evaluation control in the interactive satisfaction evaluation control, the smart object logo can be displayed with a sad image expression in the interactive evaluation page of the smart object, such as Figure 7 When the user clicks the very satisfied evaluation control in the interactive satisfaction evaluation control, the smart object logo can be displayed with a happy image expression in the interactive evaluation page of the smart object, such as Figure 8 shown.

[0070] Through the above method, the second image expression can be determined based on only one of the interaction satisfaction, the preset evaluation content and the evaluation content input by the user, or the second image expression can be determined based on a combination of the interaction satisfaction, the preset evaluation content and the evaluation content input by the user. In this way, the image expression of the smart object identifier can be determined through different dimensions, so that the image expression of the smart object identifier is more in line with the user's emotions, further improving the user experience.

[0071] In a possible manner, the content display method may further include: After exiting the session connection with the manual customer service, in response to the user's second content input operation in the intelligent interaction page, the second content to be replied to by the intelligent object input by the user is determined according to the second content input operation, and a send control for sending the second content is displayed in the intelligent interaction page; in response to the triggering operation of the send control, the intelligent object is controlled to output the reply content for the second content, and the send control is updated and displayed as a stop control, and the stop control is used to control the intelligent object to stop outputting the reply content for the second content; in response to the triggering operation of the stop control, the intelligent object is controlled to stop outputting the reply content for the second content.

[0072] As mentioned above, when using the conversation function of the smart object, the user and the smart object can have a conversation in the form of voice, text, or other forms. Therefore, in this embodiment, the second content input operation can be a text content input operation, a language content input operation, or other content input operations, and the disclosed embodiment does not impose any restrictions on this.

[0073] For example, Fig. 9 As shown, controls for conducting conversations, such as a text input box and a send control, can be displayed in the bottom area of ​​the smart interaction page. When the user enters the second content in the text input box and triggers the send control by clicking or other operations, the send control can be updated to be displayed as a stop control, and the second content can be sent to the smart object, so that the smart object can output the reply content for the second content through the large language model. For example, the large language model can output the reply content for the second content in a streaming output manner, and display the output content in the smart interaction page. If the stop control is triggered by clicking or other operations during the process of outputting the reply content for the second content, the smart object is controlled to stop outputting the reply content for the second content, and the stop control is updated to be displayed as a send control, so that the user can send the content in the text input box through the send control.

[0074] Through the above method, the send control and the stop control in the smart interaction page can be transformed so that the send control and the stop control do not exist in the smart interaction page at the same time, thereby reducing the number of interactive controls displayed in the smart interaction page, thereby improving the readability of the content displayed in the smart interaction page, and further improving the user experience. Especially in terminal devices with smaller display devices (such as mobile phones), the user's browsing experience can be significantly improved. On the other hand, by transforming the send control and the stop control in the smart interaction page, the user can send the conversation content and stop the output of the reply content at the same location, so that the user no longer needs to switch attention between multiple controls, so that the user can focus more on the conversation content, further improving the user experience.

[0075] In a possible manner, a target control for triggering a new session with the smart object is also displayed in the smart interaction page. Accordingly, the content display method may further include: In the smart interaction page, in response to a trigger operation on a target control, the historical session content with the smart object is cleared and a new session with the smart object is created.

[0076] For example, a text input box for conversing with a smart object can be displayed in the bottom area of ​​the smart interaction page, and a target control "new chat" can be displayed above the text input box. After the user enters the conversation content in the text input box, the conversation content can be sent to other display areas in the smart interaction page for display, and the smart object can generate corresponding reply content based on the conversation content and display it in the first smart interaction page. When the user triggers the target control "new chat" by clicking or other operations, the conversation content in the smart interaction page can be cleared and a new conversation with the smart object can be created, such as Fig.10 shown.

[0077] It should be understood that in this embodiment, triggering a new session with a smart object by means of a control is only for illustrative purposes and is not intended to limit the pairing scheme. In a possible manner, a new session with a smart object may also be triggered by means of a session. For example, a new session may be triggered by voice input of "start a new session" or by a user inputting a natural language prompt text such as "start a new session" in a text input box.

[0078] In the above manner, a target control for triggering a new conversation with a smart object can be displayed on the smart interaction page, so that a new conversation with the smart object can be quickly started by triggering the target control. In addition, after triggering the target control, by clearing the historical conversation content, the historical conversation content can be prevented from affecting the contextual understanding of the current conversation, thereby ensuring the accuracy and relevance of the new conversation.

[0079] In a possible manner, when a user is browsing the content of a conversation with an artificial customer service or an intelligent object, if a new message sent by the artificial customer service or the intelligent object is received, a positioning control for locating the new conversation can be displayed in the intelligent interaction page, such as "1 new message". Therefore, when the user triggers the positioning control, the new message sent by the artificial customer service or the intelligent object can be quickly located and displayed, so that the new message sent by the artificial customer service or the intelligent object can be quickly viewed, further improving the user experience. Fig.11 shown.

[0080] Based on the same concept, the present disclosure also provides a content display device, such as Fig.12 As shown, the content display device 1200 may include: A creation module 1201 is used to create a conversation connection between the user and the human customer service in response to a conversation trigger operation of the user on the human customer service in the intelligent interaction page, wherein the intelligent interaction page is used to provide at least a conversation function between the user and the human customer service and the intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; The first determination module 1202 is used to respond to the first content input operation of the user in the intelligent interaction page, and determine the first content input by the user to be replied by the manual customer service according to the first content input operation; The first display module 1203 is used to display the message content of the manual customer service for the first content on the intelligent interaction page after exiting the session connection with the manual customer service.

[0081] A session connection between the user and the manual customer service can be created on the intelligent interaction page, and after exiting the session connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, wherein the first content is the content to be replied by the manual customer service. Therefore, after exiting the session connection with the manual customer service, the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, so that the user can quickly view the message content of the manual customer service for the first content on the intelligent interaction page, thereby simplifying the operation complexity of displaying and viewing the message content and improving the user experience. In addition, since the message content of the manual customer service for the first content can be displayed on the intelligent interaction page, it is possible to intuitively understand whether the manual customer service has replied to the first content without frequently creating sessions between the user and the manual customer service, reducing the cumbersomeness of the operation and further improving the user experience.

[0082] In a possible manner, the first display module 1203 can be used to display the target content of the manual customer service's reply to the first content and the historical conversation content between the manual customer service and the user on the intelligent interaction page.

[0083] In a possible manner, the content display device 1200 may further include: A second display module, used to display a viewing control for viewing the message content on the intelligent interaction page; Accordingly, the first display module 1203 can be used to display the first page on the intelligent interaction page in response to a trigger operation on the viewing control, and display the message content of the manual customer service for the first content on the first page.

[0084] In a possible manner, the intelligent interactive page further displays an ignore control for canceling the display of the viewing control. Accordingly, the content display device 1200 may further include: The third display module is used to cancel the display of the viewing control and the ignoring control in response to the triggering operation of the ignoring control.

[0085] In a possible manner, the smart interaction page is displayed after waking up the smart object in the second page, and the smart interaction page displays the first interaction control associated with the second page. Accordingly, the content display device 1200 may further include: A second determination module is used to respond to the user's interactive operation in the intelligent interactive page and determine a second interactive control associated with the second page according to the interactive operation, where the second interactive control is different from the first interactive control; The fourth display module is used to update and display the first interactive control in the smart interactive page as a second interactive control.

[0086] In a possible manner, the second determination module may be used to: In response to the end of the first conversation between the user and the manual customer service, determine the second interactive content associated with the page target provided by the smart object based on the conversation content of the first conversation; and / or, in response to the end of the second conversation between the user and the smart object, determine the second interactive content associated with the second page provided by the smart object based on the conversation content of the second conversation; and / or, determine the second interactive content associated with the second page provided by the smart object based on the interaction information of the first interactive content.

[0087] In a possible manner, the first interactive control includes a first function trigger control associated with a page function of the second page and / or a first information query control associated with the second page, the second interactive control includes a second function trigger control associated with the page function of the second page and / or a second information query control associated with the second page, the first function trigger control is different from the second function trigger control, and / or the first information query control is different from the second information query control.

[0088] In a possible manner, the content display device 1200 may further include: a fifth display module, configured to display an interactive evaluation page for the smart object and / or manual customer service, and display a smart object identifier corresponding to the smart object in a first display style on the interactive evaluation page; The sixth display module is used to respond to the interactive evaluation operation on the smart object and / or manual customer service on the interactive evaluation page, and display the smart object logo in a second display style on the interactive evaluation page according to the interactive evaluation operation, wherein the second display style is different from the first display style.

[0089] In a possible manner, the smart object identifier corresponding to the smart object has a corresponding image expression, and accordingly, the fifth display module can be used to display the smart object identifier with a first image expression on the interactive evaluation page, and the sixth display module can be used to respond to interactive evaluation operations on the interactive evaluation page for the smart object and / or manual customer service, and according to the interactive evaluation operations, display the smart object identifier with a second image expression on the interactive evaluation page, wherein the second image expression is different from the first image expression.

[0090] In a possible manner, the sixth display module can be used for: In response to an editing operation on an interaction evaluation page for interaction satisfaction with a smart object and / or human customer service, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the satisfaction corresponding to the editing operation, wherein different image expressions correspond to different satisfaction levels; and / or, in response to a selection operation on an preset evaluation content on the interaction evaluation page, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the preset evaluation content corresponding to the selection operation, wherein the preset evaluation content is used to indicate whether the interaction with the smart object and / or human customer service solves user needs; and / or, in response to an evaluation content entered on the interaction evaluation page for the smart object and / or human customer service, the smart object logo is displayed with a second image expression on the interaction evaluation page according to the entered evaluation content.

[0091] In a possible manner, the content display device 1200 may further include: A third determination module is used to, after exiting the session connection with the manual customer service, respond to the second content input operation of the user in the smart interaction page, determine the second content input by the user to be replied by the smart object according to the second content input operation, and display a sending control for sending the second content in the smart interaction page; a seventh display module, configured to control the smart object to output reply content to the second content in response to a trigger operation on the send control, and to update and display the send control as a stop control, wherein the stop control is used to control the smart object to stop outputting reply content to the second content; The control module is used to control the smart object to stop outputting reply content to the second content in response to a trigger operation on the stop control.

[0092] Based on the same concept, an embodiment of the present disclosure further provides a computer-readable medium on which a computer program is stored. When the program is executed by a processing device, the steps of any of the above-mentioned content display methods are implemented.

[0093] Based on the same concept, the present disclosure also provides an electronic device, which may include: a storage device having a computer program stored thereon; The processing device is used to execute the computer program in the storage device to implement the steps of any of the above-mentioned content display methods.

[0094] Based on the same concept, an embodiment of the present disclosure further provides a computer program product, including a computer program, which implements the steps of any of the above-mentioned content display methods when executed by a processor.

[0095] Reference below Fig.13 , which shows a schematic diagram of the structure of an electronic device 1300 suitable for implementing the embodiment of the present disclosure. The terminal device in the embodiment of the present disclosure may include but is not limited to mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Fig.13 The electronic device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.

[0096] like Fig.13 As shown, the electronic device 1300 may include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 1301, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 1302 or a program loaded from a storage device 1308 to a random access memory (RAM) 1303. In the RAM 1303, various programs and data required for the operation of the electronic device 1300 are also stored. The processing device 1301, the ROM 1302, and the RAM 1303 are connected to each other via a bus 1304. An input / output (I / O) interface 1305 is also connected to the bus 1304.

[0097] Typically, the following devices may be connected to the I / O interface 1305: an input device 1306 including, for example, a touch screen, a touch pad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 1307 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 1308 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1309. The communication device 1309 may allow the electronic device 1300 to communicate with other devices wirelessly or by wire to exchange data. Although Fig.13 The electronic device 1300 is shown with various devices, but it should be understood that it is not required to implement or possess all the devices shown. More or fewer devices may be implemented or possessed instead.

[0098] In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a non-transitory computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication device 1309, or installed from the storage device 1308, or installed from the ROM 1302. When the computer program is executed by the processing device 1301, the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.

[0099] It should be noted that the computer-readable medium mentioned above in the present disclosure may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present disclosure, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present disclosure, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. Computer readable signal media may also be any computer readable medium other than computer readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0100] In some embodiments, any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol) can be used for communication, and can be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0101] The computer-readable medium may be included in the electronic device, or may exist independently without being incorporated into the electronic device.

[0102] The computer-readable medium carries one or more programs. When the one or more programs are executed by the electronic device, the electronic device: responds to the user's conversation triggering operation on the manual customer service in the intelligent interaction page, creates a conversation connection between the user and the manual customer service, wherein the intelligent interaction page is at least used to provide the user with a conversation function with the manual customer service and the intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; responds to the user's first content input operation in the intelligent interaction page, determines the first content input by the user to be replied by the manual customer service according to the first content input operation; and after exiting the conversation connection with the manual customer service, displays the message content of the manual customer service for the first content on the intelligent interaction page.

[0103] Computer program code for performing the operations of the present disclosure may be written in one or more programming languages ​​or a combination thereof, including, but not limited to, object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0104] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs the specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0105] The modules involved in the embodiments described in the present disclosure may be implemented by software or hardware, wherein the name of a module does not, in some cases, limit the module itself.

[0106] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0107] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0108] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of disclosure involved in the present disclosure is not limited to the technical solutions formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosed concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other to form a technical solution.

[0109] In addition, although each operation is described in a specific order, this should not be understood as requiring these operations to be performed in the specific order shown or in a sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Similarly, although some specific implementation details are included in the above discussion, these should not be interpreted as limiting the scope of the present disclosure. Some features described in the context of a separate embodiment can also be implemented in a single embodiment in combination. On the contrary, the various features described in the context of a single embodiment can also be implemented in multiple embodiments individually or in any suitable sub-combination mode.

[0110] Although the subject matter has been described in language specific to structural features and / or method logic actions, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or actions described above. On the contrary, the specific features and actions described above are merely example forms of implementing the claims. Regarding the device in the above embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.

Claims

1. A content display method, characterized in that: The content display method comprises: In response to a user's conversation triggering operation on an artificial customer service in an intelligent interaction page, a conversation connection between the user and the artificial customer service is created, wherein the intelligent interaction page is at least used to provide a conversation function between the user and the artificial customer service and an intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; In response to a first content input operation by the user in the intelligent interaction page, determining, according to the first content input operation, first content input by the user to be replied by the manual customer service; After exiting the session connection with the manual customer service, the message content of the manual customer service for the first content is displayed on the intelligent interaction page.

2. The content display method according to claim 1, characterized in that: The displaying of the message content of the manual customer service for the first content on the intelligent interaction page includes: The target content of the manual customer service's reply to the first content and the historical conversation content between the manual customer service and the user are displayed on the intelligent interaction page.

3. The content display method according to claim 1 or 2, characterized in that: The content display method further includes: Displaying a viewing control for viewing message content on the intelligent interaction page; The displaying of the message content of the manual customer service for the first content on the intelligent interaction page includes: In response to a triggering operation on the viewing control, a first page is displayed on the intelligent interaction page, and the message content of the manual customer service for the first content is displayed on the first page.

4. The content display method according to claim 3, characterized in that: The smart interaction page further displays an ignore control for canceling the display of the view control, and the content display method further includes: In response to a triggering operation on the ignore control, the view control and the ignore control are cancelled from being displayed.

5. The content display method according to claim 1 or 2, characterized in that: The smart interaction page is displayed after waking up the smart object in the second page, and the smart interaction page displays a first interaction control associated with the second page, and the content display method further includes: In response to an interactive operation of the user in the smart interactive page, determining a second interactive control associated with the second page according to the interactive operation, where the second interactive control is different from the first interactive control; The first interactive control in the smart interactive page is updated and displayed as the second interactive control.

6. The content display method according to claim 5, characterized in that: The step of responding to the user's interactive operation in the intelligent interactive page and determining a second interactive control associated with the second page according to the interactive operation includes: In response to the first conversation between the user and the manual customer service ending, determining, according to the conversation content of the first conversation, second interactive content associated with the page target and provided by the smart object; and / or, In response to the second session between the user and the smart object ending, determining, according to the session content of the second session, second interactive content associated with the second page and provided by the smart object; and / or, According to the interaction information of the first interactive content, second interactive content associated with the second page and provided by the smart object is determined.

7. The content display method according to claim 5, characterized in that: The first interactive control includes a first function trigger control associated with the page function of the second page and / or a first information query control associated with the second page, the second interactive control includes a second function trigger control associated with the page function of the second page and / or a second information query control associated with the second page, the first function trigger control is different from the second function trigger control, and / or the first information query control is different from the second information query control.

8. The content display method according to claim 1 or 2, characterized in that: The content display method further includes: Displaying an interactive evaluation page for the smart object and / or the human customer service, and displaying a smart object identifier corresponding to the smart object in a first display style on the interactive evaluation page; In response to an interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, the smart object identifier is displayed in a second display style on the interactive evaluation page according to the interactive evaluation operation, wherein the second display style is different from the first display style.

9. The content display method according to claim 8, characterized in that: The smart object identifier corresponding to the smart object has a corresponding image expression, and the smart object identifier corresponding to the smart object is displayed in a first display style on the interactive evaluation page, including: Displaying the smart object identifier with a first image expression on the interactive evaluation page; In response to the interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, displaying the smart object identifier in the second display style on the interactive evaluation page according to the interactive evaluation operation includes: In response to an interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, the smart object logo is displayed in a second image expression on the interactive evaluation page according to the interactive evaluation operation, wherein the second image expression is different from the first image expression.

10. The content display method according to claim 9, characterized in that: In response to the interactive evaluation operation on the interactive evaluation page for the smart object and / or the manual customer service, displaying the smart object identifier with a second image expression on the interactive evaluation page according to the interactive evaluation operation includes: In response to an editing operation on the interaction evaluation page for the interaction satisfaction of the smart object and / or the manual customer service, the smart object logo is displayed on the interaction evaluation page with a second image expression according to the satisfaction corresponding to the editing operation, wherein different satisfactions correspond to different image expressions; and / or, In response to a selection operation of a preset evaluation content on the interactive evaluation page, the smart object identifier is displayed on the interactive evaluation page with a second image expression according to the preset evaluation content corresponding to the selection operation, wherein the preset evaluation content is used to indicate whether the interaction with the smart object and / or the manual customer service solves the user's needs; and / or, In response to the evaluation content inputted on the interactive evaluation page for the smart object and / or the manual customer service, the smart object logo is displayed on the interactive evaluation page with a second image expression according to the inputted evaluation content.

11. The content display method according to claim 1 or 2, characterized in that: The content display method further includes: After exiting the session connection with the manual customer service, in response to the user's second content input operation in the smart interaction page, determining the second content input by the user to be replied by the smart object according to the second content input operation, and displaying a sending control for sending the second content in the smart interaction page; In response to a trigger operation on the send control, the smart object is controlled to output reply content to the second content, and the send control is updated and displayed as a stop control, where the stop control is used to control the smart object to stop outputting reply content to the second content; In response to a triggering operation on the stop control, the smart object is controlled to stop outputting reply content to the second content.

12. A content display device, characterized in that: The content display device comprises: A creation module, configured to create a conversation connection between the user and the artificial customer service in response to a conversation triggering operation of the user on the artificial customer service in the intelligent interaction page, wherein the intelligent interaction page is at least used to provide a conversation function between the user and the artificial customer service and an intelligent object, and the intelligent object is used to conduct a conversation with the user through a large language model; A first determination module, configured to respond to a first content input operation of the user in the intelligent interaction page, and determine a first content input by the user to be replied by the manual customer service according to the first content input operation; The first display module is used to display the message content of the artificial customer service for the first content on the intelligent interaction page after exiting the session connection with the artificial customer service.

13. A computer readable medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processing device, the steps of the method according to any one of claims 1 to 11 are implemented.

14. An electronic device, characterized in that: include: a storage device having a computer program stored thereon; A processing device, configured to execute the computer program in the storage device to implement the steps of the method according to any one of claims 1 to 11.

15. A computer program product comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 11 are implemented.

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