Accident work order management method and electronic equipment

Abstract

The invention provides an accident work order management method and electronic equipment, an accident work order comprises a current accident work order and a historical accident work order, and the method comprises the steps: determining a first time interval between the current accident work order obtaining time and the accident occurrence time of a to-be-rescued vehicle based on the obtained current accident work order; in response to the fact that the first time interval is smaller than a first preset duration, a management strategy of the accident work order is determined according to the current accident work order and the obtained completion condition of the historical accident work order of the to-be-rescued vehicle; according to the accident work order management method, the accident work order highly related to the to-be-rescued vehicle can be identified, the management efficiency of the accident work order can be improved, the rescue accuracy and timeliness of the rescued vehicle can be enhanced, and the rescue response speed and quality can be improved.

Description

Technical Field

[0001] The present application relates to the field of vehicle technology, and in particular to an accident work order management method and electronic equipment. Background Art

[0002] eCall (vehicle emergency call system) is an important part of the vehicle. Its design concept is that when a vehicle has an accident, whether it is triggered by the user or automatically activated by the vehicle service terminal (TBOX), it can quickly establish contact with the rescue center and send an accident work order containing key information such as the vehicle location and the nature of the accident in a timely manner, thereby accelerating the rescue response speed, improving the rescue efficiency, and achieving the purpose of protecting the safety of life and property. At present, in order to prevent network delays or system failures from affecting the rescue progress, the eCall system usually uses multiple communication methods to send accident work orders to the rescue center at the same time. Although it increases the success rate of accident work order transmission, it also causes multiple accident work orders with high similarity or even duplicates for the same accident; for the rescue center, the existence of duplicate accident work orders not only increases the workload of handling accident work orders, but may also miss valid accident work orders due to the difficulty in accurately distinguishing duplicate work orders, thereby affecting the efficiency of accident work order management and the speed of rescue response. Summary of the invention

[0003] In view of this, the purpose of this application is to propose an accident work order management method and electronic equipment to solve the technical problem in the related technology that it is difficult to accurately distinguish duplicate work orders and miss valid accident work orders, thereby affecting the efficiency of accident work order management and the speed of rescue response.

[0004] Based on the above purpose, the present application provides an accident work order management method, wherein the accident work order includes a current accident work order and a historical accident work order, and the method includes:

[0005] Based on the acquired current accident work order, determining a first time interval between the time when the current accident work order is acquired and the time when the accident occurs to the vehicle to be rescued;

[0006] In response to the first time interval being less than a first preset duration, a management strategy for the accident work order is determined based on the current accident work order and the acquired completion status of the historical accident work orders of the vehicle to be rescued.

[0007] Based on the same inventive concept, the present application also provides an accident work order management device, including:

[0008] An acquisition and determination module is configured to determine, based on the acquired current accident work order, a first time interval between the moment when the current accident work order is acquired and the moment when the accident occurs to the vehicle to be rescued;

[0009] The response decision module is configured to determine a management strategy for the accident work order in response to the first time interval being less than a first preset duration, based on the current accident work order and the completion status of the historical accident work orders of the vehicle to be rescued.

[0010] Based on the same inventive concept, the present disclosure also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable by the processor, wherein the processor implements the method as described above when executing the computer program.

[0011] Based on the same inventive concept, the present disclosure also provides a non-transitory computer-readable storage medium, which stores computer instructions, and the computer instructions are used to enable a computer to execute the method as described above.

[0012] From the above, it can be seen that the accident work order management method and electronic device provided by the present application can determine the first time interval based on the time when the current accident work order is obtained and the time when the accident occurs in the vehicle to be rescued, and compare it with the first preset time to judge whether the time interval from the occurrence of the accident of the vehicle to be rescued is too long, so as to determine whether the current accident work order is valid; when the first time interval is less than the first preset time, the time interval between the occurrence of the accident of the vehicle to be rescued is short, that is, the current accident work order is time-sensitive, and at this time, the management strategy for the accident work order of the vehicle to be rescued can be determined based on the completion status of the current accident work order and the historical accident work orders, so as to reasonably manage the accident work order; because the management strategy is specified based on the completion status of the current accident work order and the historical accident work orders of the vehicle to be rescued, the management method can determine the accident work orders with a high degree of relevance to the vehicle to be rescued and manage these work orders, thereby improving the management efficiency of the accident work orders, which is conducive to enhancing the accuracy and timeliness of the rescue of the rescued vehicles, and improving the rescue response speed and quality. BRIEF DESCRIPTION OF THE DRAWINGS

[0013] In order to more clearly illustrate the technical solutions in the present application or related technologies, the drawings required for use in the embodiments or related technical descriptions are briefly introduced below. Obviously, the drawings described below are only embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0014] Figure 1 A method flow chart of the incident work order management method in this application;

[0015] Figure 2 A method flow chart for the management strategy of incident work orders in this application;

[0016] Figure 3 A flow chart of the method for determining the urgency of the current incident work order in this application;

[0017] Figure 4 A flow chart of the method for determining the type of the current incident work order in this application;

[0018] Figure 5 A flow chart of a method for determining a second preset duration in the present application;

[0019] Figure 6 A flow chart of the method for determining the target rescue object in this application;

[0020] Figure 7 This is a schematic diagram of the structure of the accident work order management device in this application;

[0021] Figure 8 It is a schematic diagram of the structure of the electronic device in this application. DETAILED DESCRIPTION

[0022] In order to make the objectives, technical solutions and advantages of the present application more clearly understood, the present application is further described in detail below in combination with specific embodiments and with reference to the accompanying drawings.

[0023] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in the embodiments of the present application should be the usual meanings understood by people with ordinary skills in the field to which the present application belongs. The "first", "second" and similar words used in the embodiments of the present application do not represent any order, quantity or importance, but are only used to distinguish different components. "Including" or "comprising" and similar words mean that the elements or objects appearing in front of the word cover the elements or objects listed after the word and their equivalents, without excluding other elements or objects. "Connect" or "connected" and similar words are not limited to physical or mechanical connections, but can include electrical connections, whether direct or indirect. "Up", "down", "left", "right" and the like are only used to indicate relative positional relationships. When the absolute position of the described object changes, the relative positional relationship may also change accordingly.

[0024] The original intention of designing the eCall system is to be able to quickly and accurately send a distress signal to the rescue center when a vehicle is involved in a serious traffic accident, so that the rescue team can arrive at the scene of the accident in time to reduce the casualties and losses caused by the accident. At present, the eCall system supports two modes: user-active triggering and vehicle-automatic triggering. Whether it is when a vehicle collision causes the airbag to deploy, or when the user discovers an emergency, the eCall system can quickly contact the rescue center and treat the rescue center as the rescue object and provide assistance to the rescue vehicle.

[0025] In order to deal with possible network delays or system failures and ensure that emergency information can be successfully transmitted to the rescue center, the eCall system usually combines a multi-channel communication strategy to receive multiple communication methods such as voice calls, Vehicle Network Service Platform, Connection Management Platform, etc., and simultaneously send accident work orders containing detailed information such as vehicle location and accident type to the rescue center; this type of design can significantly improve the reliability of information transmission, ensuring that even if a problem occurs on a certain communication path, other paths can guarantee the effective transmission of information.

[0026] However, while adopting multi-channel communication to improve the success rate of information transmission, it also brings certain disadvantages. The most significant problem is the duplication of accident work orders. Specifically, when multiple communication channels work simultaneously, the same accident often generates multiple accident work orders with similar or even identical contents, so that the ecall system can send them to the rescue center. For the rescue center, after receiving the accident work order sent by the ecall system, it is necessary to carry out rescue of the rescue vehicle according to the valid accident work order. When there are a large number of duplicate work orders in the accident work order, processing duplicate accident work orders not only increases the workload and system load, but also may interfere with the rescue personnel's judgment on the valid accident work order, reduce the accuracy of identifying the valid accident work order, and cause the accident work order in the emergency to be ignored or delayed. Therefore, it not only reduces the overall efficiency of the accident work order, but also may directly affect the speed and quality of the rescue response, thereby weakening the benefits of the eCall system that is originally intended to improve vehicle safety.

[0027] In view of this, the present application provides an accident work order management method, and the accident work order management method can be executed by a server as an execution subject, see Figure 1 The accident work order may include the current accident work order and the historical accident work order; specifically, the current accident work order may be the work order record corresponding to the current moment generated when the accident occurs in the vehicle to be rescued, and the historical accident work order may be the work order record generated before the current accident work order is generated, wherein both the current accident work order and the historical accident work order may include but are not limited to the specific time, location, vehicle type, accident type (such as collision, rollover or water ingress, etc.), vehicle frame number (VIN), vehicle direction of travel, number of passengers, and personal injuries of the vehicle to be rescued.

[0028] The accident work order management method includes:

[0029] S100: Based on the acquired current accident work order, determine a first time interval between the time when the current accident work order is acquired and the time when the accident occurs to the vehicle to be rescued;

[0030] In this step, the time when the current accident work order is obtained can be the specific time when the execution entity receives the current accident work order, and the time when the accident occurs to the rescue vehicle can be the specific time when the corresponding accident occurs to the rescue vehicle, that is, the specific time when the current accident work order is generated.

[0031] In specific implementation, when an accident occurs with the vehicle to be rescued, the vehicle can send the accident information to the ecall system through sensors such as the voice system and the image acquisition system, and the ecall system generates a current accident work order; the server can be used to obtain the current accident work order of the vehicle to be rescued generated by the ecall system. After receiving the current accident work order, the time when the accident occurred with the vehicle to be rescued and the time when the current accident work order was obtained can be determined based on the current accident work order; then, a first time interval is determined and judged based on the time when the current accident work order was obtained and the time when the accident occurred with the vehicle to be rescued, that is, the time difference between the time when the current accident work order was obtained and the time when the accident occurred with the vehicle to be rescued. By judging the first time interval, it can be determined that the current accident work order is valid, that is, it can be judged whether the time when the accident occurred with the vehicle to be rescued is too long, which is conducive to improving the credibility of the current accident work order.

[0032] S200: In response to the first time interval being less than the first preset duration, determining a management strategy for the accident work order based on the completion status of the current accident work order and the acquired historical accident work orders of the vehicle to be rescued.

[0033] In this step, the first preset time length may be a preset time interval between the time when the accident occurs to the rescue vehicle and the time when the corresponding current accident work order is obtained, which may be used to determine whether the current accident work order is valid.

[0034] In specific implementation, after determining the first time interval between the moment when the current accident work order is obtained and the moment when the accident occurs in the vehicle to be rescued, the first time interval can be judged according to the preset first preset time length to determine whether the current accident work order is valid; more specifically, when it is determined that the first time interval is less than the first preset time length, it indicates that the current accident work order is timely and has a high credibility. At this time, the historical accident work order of the vehicle to be rescued can be obtained. When the historical accident work order of the vehicle to be rescued is obtained, after obtaining the historical accident work order, it is also necessary to obtain the completion status of the historical accident work order, and then judge based on the current accident work order. The management strategy of the accident work order is determined based on the completion status of the historical accident work orders. After the management strategy of the accident work order is determined, the current accident work order and the historical accident work orders can be managed according to the management strategy of the accident work order, so as to accurately identify the accident work order with a high degree of relevance to the vehicle to be rescued as the target accident work order, and send the target accident work order to the rescue center, so that the rescue center can obtain the accident work order with good timeliness and high accuracy, which is conducive to reducing the interference of duplicate work orders on valid accident work orders, improving the management efficiency of accident work orders, and improving the accuracy and timeliness of the rescue of rescued vehicles.

[0035] In summary, the accident work order management method provided by this application has the following beneficial effects:

[0036] The accident work order management method can determine a first time interval based on the time when the current accident work order is obtained and the time when the accident occurs to the vehicle to be rescued, and compare it with the first preset time to judge whether the time interval from the occurrence of the accident to the vehicle to be rescued is too long, so as to determine whether the current accident work order is valid; when the first time interval is less than the first preset time, the time interval from the occurrence of the accident to the vehicle to be rescued is short, that is, the current accident work order is time-sensitive, and at this time, the management strategy for the accident work order of the vehicle to be rescued can be determined based on the completion status of the current accident work order and the historical accident work orders, so as to reasonably manage the accident work order; because the management strategy is specified based on the completion status of the current accident work order and the historical accident work orders of the vehicle to be rescued, the management method can determine the accident work orders with a high degree of relevance to the vehicle to be rescued and manage these work orders, thereby improving the management efficiency of the accident work orders, which is conducive to enhancing the accuracy and timeliness of the rescue of the rescued vehicles, and improving the rescue response speed and quality.

[0037] In some embodiments, S200 is further described with respect to the above embodiments; see Figure 2 Based on the current accident work order and the completion status of the historical accident work orders of the vehicle to be rescued, the management strategy for the accident work order is determined, including:

[0038] S210: Determine whether there are any unfinished historical accident work orders for the vehicle to be rescued;

[0039] In this step, after determining that the current accident work order is valid, the historical accident work order of the same vehicle to be rescued can be obtained through data such as the frame number or license plate number; after obtaining the historical accident work order of the vehicle to be rescued, for the same vehicle to be rescued, determine the completion status of the historical accident work of the vehicle to be rescued, and then determine the management strategy of the accident work order based on the completion status of the current accident work order and the historical accident work order.

[0040] S220: In response to determining that there is an unfinished historical accident work order for the vehicle to be rescued, determine a strategy for sending the accident work order based on a second time interval between the current accident work order and the unfinished historical accident work order.

[0041] In this step, when it is determined that there is an unfinished historical accident work order for the vehicle to be rescued, it indicates that this is not the first time that the current accident work order is generated for the vehicle to be rescued in the current accident, that is, before the current accident work order is obtained, the vehicle to be rescued still has an unfinished historical accident work order. At this time, the time of obtaining the unfinished historical accident work order is obtained, and the second time interval is determined based on the current accident work order acquisition time and the historical accident work order acquisition time, that is, the time difference between the current accident work order acquisition time and the unfinished historical accident work order acquisition time, and then the second time interval is determined based on the current accident work order and the unfinished historical accident work order acquisition time, that is, the time difference between the current accident work order and the unfinished historical accident work order acquisition time, and the accident work order sending strategy is determined based on the judgment structure of the second time interval, so as to determine the accident work order with a higher degree of relevance to the vehicle to be rescued as the target accident work order, and send the determined target accident work order to the target rescue object, so that the target rescue object can accurately rescue the vehicle to be rescued after receiving the target accident work order.

[0042] S230: In response to determining that there is no unfinished historical accident work order for the vehicle to be rescued, sending the current accident work order to the target rescue object;

[0043] In this step, the target rescue object may be a rescue center or rescue station that provides direct rescue services to the vehicle to be rescued after receiving the target accident work order sent by the server.

[0044] In specific implementation, when it is determined that there is no unfinished historical accident work order for the vehicle to be rescued, it means that the vehicle to be rescued has an accident for the first time and an accident work order has been generated for the first time, or it means that the vehicle to be rescued has first generated a current accident work order in this accident. At this time, the current accident work order is used to reflect the latest status of the vehicle to be rescued in the current accident. Therefore, the current accident work order can be sent directly to the target rescue object, so that the target rescue object can obtain the latest status of the vehicle to be rescued in the current accident in time, so that the target rescue object can quickly provide effective rescue to the vehicle to be rescued according to the current accident work order to improve the rescue efficiency.

[0045] In some embodiments, S220 is further described with respect to the above embodiment; determining a sending strategy of the incident work order based on a second time interval between the current incident work order and the unfinished historical incident work order includes:

[0046] S221: In response to determining that the second time interval is greater than or equal to the second preset duration, updating the unfinished historical accident work order to the current accident work order, and sending the current accident work order to the target rescue object;

[0047] In this step, under the premise that there is an unfinished historical accident work order for the vehicle to be rescued, the second preset time length can be a preset time interval between the current accident work order and the last unfinished historical accident work order obtained, which is used to determine the degree of relevance of the current accident work order and the unfinished historical accident work order to the vehicle to be rescued.

[0048] During specific implementation, after determining the second time interval based on the current accident work order and the unfinished historical accident work orders, the second time interval can be compared with the second preset time length to judge the degree of relevance between the current accident work order and the unfinished historical accident work order and the vehicle to be rescued respectively through the second preset time length; more specifically, when it is determined that the second preset time interval is greater than or equal to the second preset time length, it indicates that compared with the unfinished historical accident work order, the current accident work order is more timely and can reflect the latest status of the vehicle to be rescued, and therefore has a higher degree of relevance to the vehicle to be rescued; at this time, the unfinished historical accident work order can be updated to the current accident work order, and the accident work order replaced by the current accident work order can be sent to the target rescue object as the target accident work order, so that the target rescue object can obtain the latest status of the vehicle to be rescued, so as to formulate a suitable rescue plan based on the accident situation of the vehicle to be rescued, thereby improving the efficiency and quality of the rescue.

[0049] In some embodiments, S220 is further limited with respect to the above embodiment; determining a sending strategy of the incident work order based on a second time interval between the current incident work order and the unfinished historical incident work order further includes:

[0050] S222: In response to determining that the second time interval is less than the second preset duration, the work order status of the current accident work order is updated to ended, and the unfinished historical accident work order is sent to the target rescue object after the second preset duration from the receipt of the unfinished historical accident work order.

[0051] In this step, when it is determined that the second time interval is less than the second preset time length, it indicates that the second time interval is relatively short, that is, the time difference between the current accident work order acquisition time and the unfinished historical accident work order acquisition time is relatively small, so the information difference between the current accident work order and the unfinished historical accident work order on the vehicle to be rescued is also relatively small, both can accurately reflect the latest status of the vehicle to be rescued, and both have good timeliness; in order to avoid the continuous increase in the generation of accident work orders and cause greater computing pressure, the status of the current accident work order can be updated to end at this time, that is, the acquisition of the current accident work order is terminated to reduce the repetition rate of other accident work orders, and at the same time, after the second preset time length from the receipt of the unfinished historical accident work order, the unfinished historical accident work order is sent to the target rescue object as the target accident work order, so that the target rescue object can rescue the vehicle according to the latest status of the vehicle to be rescued reflected in the target accident work order, so as to formulate a suitable rescue plan for the accident situation of the vehicle to be rescued, thereby improving the efficiency and quality of rescue.

[0052] In some embodiments, the incident work order management method is further described with respect to the above embodiments; Figure 3 The current incident work order includes the incident information and also includes:

[0053] S101: Identify the level of the accident information based on a preset urgency evaluation rule, and determine the urgency of the current accident work order according to the level of the accident information;

[0054] In this step, the preset urgency assessment rules are a series of pre-standards and conditions used to assess the urgency of the accident information in the current accident work order, including factors such as accident type, vehicle status, and personal injury, to ensure that the urgency of the current accident work order can be quickly and accurately identified.

[0055] In the specific implementation, after determining the management strategy of the accident work order, it is necessary to remove the duplicate accident work orders so as to accurately identify the accident work orders with a high degree of relevance to the vehicle to be rescued and send them to the target rescue object, so as to ensure that the target rescue object can provide accurate assistance to the vehicle to be rescued in a timely manner; more specifically, for the current accident work order, the current accident work order may include at least one accident information. After obtaining the current accident work order, the level number of the accident information of the current accident work order can be identified through the preset urgency judgment rules, that is, the level number of the accident information is determined, and the urgency of the current accident work order is determined according to the level number of the accident information, so as to guide the target rescue object to formulate a more targeted rescue plan according to the urgency of the current accident work order obtained.

[0056] For example, Table 1 can be used as a preset urgency evaluation rule, and the accident level of the current accident work order can be determined by Table 1, as follows:

[0057] Table 1

[0058] Serial number Accident information details Number of levels (1) The vehicle has minor damage, the body and other external parts are scratched or slightly deformed 1 (2) The vehicle's windows and windshield are cracked 1 (3) The vehicle's rearview mirror was broken 1 (4) The vehicle's electrical system has a short circuit problem 2 (5) Essential parts in the vehicle are damaged or missing 2 (6) The vehicle fell into the water and water entered the engine compartment 2 (7) A fire in the vehicle is accompanied by smoke or flames 3 (8) The vehicle rolled over and people were trapped 3 (9) The vehicle was seriously hit and the power system was seriously damaged 3

[0059] For example, when the accident information is at least one of "the vehicle is slightly damaged, the vehicle body and other external parts are scratched or slightly deformed", "the vehicle's windows and windshield are cracked", and "the vehicle's reflector is broken", the level of the accident information is determined to be 1;

[0060] For example, when the accident information is at least one of "a short circuit problem occurs in the vehicle's electrical system", "necessary parts in the vehicle are damaged or missing", and "the vehicle falls into water and water enters the vehicle's engine compartment", the level of the accident information is determined to be 2;

[0061] For example, when the accident information is at least one of "vehicle fire accompanied by smoke or open flames", "vehicle rollover and people are trapped", and "vehicle rollover and people are trapped", the level of the accident information is determined to be 3.

[0062] Since the current accident work order includes multiple accident information, for the current accident work order, the highest level existing in the accident information can be used as the highest level of the current accident work order; for example, if the level number of all accident information in the current accident work order is 1, then the level number of the current accident work order is 1; if the highest level number of all accident information in the current accident work order is 2, then the level number of the current accident work order is 2; if the highest level number of all accident information in the current accident work order is 3, then the level number of the current accident work order is 3.

[0063] S102: Mark the urgency of the current accident work order, and adjust the second preset duration based on the urgency of the current accident work order.

[0064] In this step, after determining the level number of the current accident work order, the level needs to be marked so that the target rescue object can provide targeted rescue measures based on the current accident work order; in specific implementation, after determining the urgency of the current accident work order based on the level number of the accident information, the urgency of the current accident work order can be marked, and the urgency of the accident of the vehicle to be rescued can be reflected through the marked current accident work order. For example, the current accident work order can be marked as "level 1 accident work order, level 2 accident work order and level 3 accident work order", or it can be marked as "non-emergency accident work order, general accident work order and emergency accident work order", so that the target rescue object can obtain the target accident work order and formulate a reasonable rescue plan according to the urgency of the target accident work order to ensure the quality of rescue.

[0065] In some embodiments, S102 is further described with respect to the above embodiments; see Figure 4 , mark the urgency of the current incident work order, including:

[0066] S1021: In response to determining that the level of the current incident work order is less than or equal to the first preset order of magnitude, marking the current incident work order as a non-emergency incident work order;

[0067] In this step, after determining the urgency of the current accident work order, the current accident work order can be marked and the type of the current accident work order can be classified; in specific implementation, when it is determined that the level number of the current accident work order is less than the first preset order of magnitude, it indicates that the urgency of the current accident work order is relatively low. For example, if the vehicle to be rescued has "minor damage to the vehicle, scratches on the exterior of the body or minor local deformation", "cracks on the vehicle's windows and windshield", and "shattered vehicle's rearview mirrors" in the accident, the current accident work order can be marked as a non-emergency accident work order so that the target rescue object can identify it and provide appropriate assistance.

[0068] Exemplarily, when the first preset order of magnitude is 1, when the level number of the current accident work order is 1, the level number of the current accident work order is equal to the first preset order of magnitude, then the current accident work order can be marked as a non-emergency accident work order.

[0069] S1022: In response to determining that the level of the current incident work order is greater than or equal to the first preset order of magnitude and less than the second preset order of magnitude, marking the current incident work order as a general incident work order;

[0070] In this step, when it is determined that the level number of the current accident work order is greater than or equal to the first preset order of magnitude and less than the second preset order of magnitude, it indicates that the urgency of the current accident work order is relatively moderate, such as the vehicle to be rescued has "a short circuit problem in the vehicle's electrical system", "damage or missing necessary parts in the vehicle", and "the vehicle fell into water and water entered the vehicle's engine compartment" in the accident; at this time, the current accident work order can be marked as a general accident work order so that the target rescue object can identify it and provide appropriate assistance.

[0071] Exemplarily, when the second preset order of magnitude is 2, when the level number of the current accident work order is 2, the level number of the current accident work order is equal to the second preset order of magnitude, then the current accident work order can be marked as a general accident work order.

[0072] S1023: In response to determining that the level number of the current incident work order is greater than or equal to a second preset order of magnitude, marking the current incident work order as an emergency incident work order.

[0073] In this step, when it is determined that the level number of the current accident work order is greater than or equal to the second preset order of magnitude, it indicates that the urgency of the current accident work order is relatively high. For example, if the vehicle to be rescued encounters "a fire in the vehicle, accompanied by smoke or open flames", "the vehicle rolls over, and there are people trapped", and "the vehicle rolls over, and there are people trapped" in the accident, the current accident work order can be marked as an emergency accident work order so that the target rescue object can identify it and provide appropriate assistance.

[0074] Exemplarily, when the third preset order of magnitude is 3, when the level number of the current accident work order is 3, the level number of the current accident work order is equal to the third preset order of magnitude, then the current accident work order can be marked as an emergency accident work order.

[0075] In some embodiments, S102 is further described with respect to the above embodiments; see Figure 5 , adjusting the second preset duration based on the urgency of the current incident work order, including:

[0076] S1024: In response to the current accident work order being a non-emergency accident work order, the first calibrated duration is used as the second preset duration;

[0077] S1025: In response to the current accident work order being a general accident work order, the second calibration duration is used as the second preset duration;

[0078] S1026: In response to the current accident work order being an emergency accident work order, the third calibration duration is used as the second preset duration; wherein the first calibration duration, the second calibration duration and the third calibration duration are decreased in sequence.

[0079] In this embodiment, if Figure 5 As shown, after determining the urgency of the current accident work order according to the level of the accident information and marking it, the target accident work order can be sent to the target rescue object, so that the target rescue object can formulate a reasonable rescue plan based on the urgency of the current accident work order; in specific implementation, the corresponding second preset time can be selected based on the current accident work order with different urgency levels to ensure the rescue quality of the rescue vehicle to be rescued by the target rescue object; wherein, the first calibration time, the second calibration time and the third calibration time decrease in sequence, and in specific implementation, when it is determined that the current accident work order is a non-emergency accident work order, it indicates that the severity of the accident of the vehicle to be rescued is relatively light, so the first calibration time with a relatively long duration can be used as the second preset time, for example, the first calibration time is set to two minutes, and the second preset time is two minutes at this time, to ensure that the current accident information obtained by the target rescue object can accurately reflect the latest status of the vehicle to be rescued; when it is determined that the current accident work order is a general accident work order , it indicates that the severity of the accident of the vehicle to be rescued is moderate, so the second calibration duration with a relatively moderate duration can be used as the second preset duration, for example, the second calibration duration is set to one minute. At this time, the second preset duration is one minute, so that the target rescue object can provide rescue in time; when the current accident work order is determined to be an emergency work order, it indicates the relative severity of the accident of the vehicle to be rescued, so the third calibration duration with a relatively short duration can be used as the second preset duration, for example, the third calibration duration is set to half a minute, so that the current accident work order can be sent to the target rescue object in time, ensuring that the target rescue object can quickly rescue the vehicle to be rescued and reduce its loss of life and property. Therefore, for non-emergency accident work orders, general accident work orders and emergency accident work orders, the first calibration duration, the second calibration duration and the third calibration duration that decrease in sequence can be used for judgment, so that the target rescue object can formulate a reasonable rescue plan according to the severity of the accident of the vehicle to be rescued and improve the quality of rescue.

[0080] In some embodiments, the incident work order management method is further described with respect to the above embodiments; Figure 6 , the accident work order management method also includes:

[0081] S2201: Determine the location where the accident occurred in the vehicle to be rescued based on the current accident work order;

[0082] In this step, for the vehicle to be rescued, in order to improve the rescue efficiency and rescue quality of the target rescue team for the rescue vehicle, before determining the sending strategy of the accident work order, you can select a suitable rescue object as the target rescue object; in the specific implementation, after determining that the current accident work order of the vehicle to be rescued is obtained, the specific location of the accident of the vehicle to be rescued can be determined based on the obtained current accident work order, so as to determine the appropriate rescue object according to the location of the vehicle to be rescued to provide assistance to it, which is conducive to improving the rescue efficiency and rescue quality.

[0083] S2202: Searching for rescue objects within a preset range based on the location of the accident of the vehicle to be rescued, and determining a target rescue object among the rescue objects found according to the current accident work order.

[0084] In this step, the preset range can be a geographical range pre-defined for the location where the accident occurred in the vehicle to be rescued, which is used to determine the corresponding rescue object within it; in specific implementation, after the location where the accident occurred in the vehicle to be rescued is determined according to the current accident work order, the preset range can be determined through a pre-stored map or map application. For example, the preset range can be set to within a radius of twenty kilometers of the vehicle to be rescued, and rescue objects such as rescue centers can be searched within the preset range. When the rescue object is found within the preset range, the target rescue object can be determined among the rescue objects found according to the current accident work order.

[0085] Exemplarily, when searching for multiple rescue objects within a preset range, a rescue object with corresponding rescue capabilities can be matched as a target rescue object based on the accident information in the current accident work order. For example, if the accident information in the current accident work order includes "a fire occurred in the vehicle, accompanied by smoke or open flames" and "a tire burst in the vehicle", it indicates that a fire occurred in the vehicle and the tire was damaged. Therefore, a rescue object with tire repair and fire extinguishing capabilities can be selected as a target rescue object, and the target rescue object can be prompted to equip itself with equipment to deal with related problems.

[0086] In some embodiments, the accident work order management method is further described with respect to the above embodiment; the accident work order management method further includes:

[0087] S2203: determining a target roadside device within a preset area according to the location where the accident occurred in the vehicle to be rescued, and obtaining external information of the vehicle to be rescued and environmental information of its location through the target roadside device;

[0088] In this step, the preset area can be a road range pre-planned for the location where the accident occurs in the vehicle to be rescued, the roadside equipment can be facilities installed on both sides of the road and used for traffic management, information collection and release, vehicle monitoring and communication, etc., and the target roadside equipment can be the roadside equipment located within the preset area of ​​the vehicle to be rescued when the accident occurs in the vehicle to be rescued.

[0089] In specific implementation, after obtaining the location where the accident occurred in the vehicle to be rescued, the corresponding roadside equipment can be searched for in a preset area; when the roadside equipment is found within the preset range and a communication relationship can be established with it, the roadside equipment located in the preset area can be used as the target roadside equipment, and then the external information of the vehicle to be rescued and the environmental information of its location are obtained through the image acquisition module, voice acquisition module and other sensor modules in the target roadside equipment, so as to supplement and enrich the current accident work order; among them, the external information of the vehicle to be rescued may include the attribute information of the vehicle, such as body color, license plate number and vehicle model, etc.; it may also include the status information of the vehicle to be rescued after the accident, such as damage, burning part and degree of water immersion, etc.; the environmental information of the location of the vehicle to be rescued may include topography, road congestion, weather conditions, temperature and humidity, etc., which will not be repeated here.

[0090] S2204: Packaging and storing the acquired external information and environmental information in a preset database, generating an access link, and integrating the access link into the relevant current accident work order.

[0091] In this step, the preset database may be a database system pre-configured on the server with persistent storage, management and data query service.

[0092] In specific implementation, after obtaining external information and environmental information related to the vehicle to be rescued through the target roadside equipment, the external information and environmental information can be packaged and compressed into a data packet, and the data packet can be stored in a preset database as supplementary data; because the data packet is large, some information overlaps with the accident information in the current accident work order, and its importance is relatively weak when the vehicle has a non-emergency accident or a general accident, so the data packet can be used as supplementary data for the current accident work order, rather than necessary information for the current accident work order; to facilitate the target rescue object to download and view it in time, when storing the data packet in the preset database, an access link can be generated, and the access link can be integrated into the current accident work order, so that it can be used as the accident information therein, for the target rescue object to selectively download and view, thereby ensuring the transmission speed of the current accident work order and not increasing the complexity of the current accident work order.

[0093] It should be noted that since the data packet formed by external information and environmental information is supplementary data for the current accident work order, that is, non-essential information, the level number of the access link for accident information is 0 to prevent interference with the judgment of the urgency of the current data work order. It will not be elaborated here.

[0094] In some embodiments, the incident work order management method further includes: in response to the first time interval being greater than or equal to a first preset duration, marking the current incident work order as an invalid incident work order.

[0095] Specifically, after obtaining the first time interval, the first time interval can be compared with the preset first preset time length to determine whether the current accident work order is valid; wherein, an invalid accident work order may be an accident work order in which the time from the occurrence of the accident to the generation of the work order is relatively long, causing the accident work order to lose its urgency and timeliness, and is no longer suitable for accident work orders with immediate rescue needs; therefore, in specific implementation, when the first time interval is greater than or equal to the first preset time length, it indicates that the timeliness of the current accident work order is poor, and there is a large difference with the latest status of the vehicle to be rescued, so the accuracy is relatively low, and at this time the current accident work order is marked as an invalid accident work order to avoid interference with the generation and sending and receiving of normal accident work orders.

[0096] It should be noted that, based on the above-mentioned embodiments, the executor of the present application is the server. By using the server as the executor, not only the reliability and stability of communication are guaranteed, the impact of network delays and failures in the transmission process of accident work orders is reduced, but also the communication pressure of the rescue center can be shared, and the processing efficiency of accident work orders can be improved; and the server can provide data backup and audit functions to ensure the security and traceability of accident work orders of vehicles to be rescued.

[0097] It should be noted that the method of the embodiment of the present application can be performed by a single device, such as a computer or server. The method of this embodiment can also be applied to a distributed scenario and completed by multiple devices cooperating with each other. In the case of such a distributed scenario, one of the multiple devices can only perform one or more steps in the method of the embodiment of the present application, and the multiple devices will interact with each other to complete the described method.

[0098] It should be noted that the above describes some embodiments of the present application. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recorded in the claims can be performed in an order different from that in the above embodiments and still achieve the desired results. In addition, the processes depicted in the accompanying drawings do not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0099] Based on the same inventive concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides an accident work order management device.

[0100] refer to Figure 7 , the accident work order management device includes an acquisition determination module 10 and a response decision module 20; wherein,

[0101] The acquisition and determination module is configured to determine, based on the acquired current accident work order, a first time interval between the time when the current accident work order is acquired and the time when the accident occurs in the vehicle to be rescued; the response decision module is configured to determine, in response to the first time interval being less than a first preset time length, a management strategy for the accident work order based on the current accident work order and the completion status of the acquired historical accident work orders of the vehicle to be rescued.

[0102] Specifically, when the accident work order is processed by the accident management work order device, the current accident work order sent by the vehicle to be rescued can be obtained by the acquisition and determination module; after the acquisition and determination module obtains the current accident work order, the acquisition and determination module can obtain the time when the current accident work order is obtained and the time when the accident occurs to the vehicle to be rescued based on the current accident work order, and then the time interval between the two times can be calculated according to the time when the current accident work order is obtained and the time when the accident occurs to the vehicle to be rescued, that is, the first time interval, and the current accident work order obtained and the calculated first time interval are sent to the response decision module;

[0103] When the response decision module receives the current accident work order and the first time interval, it compares the first time interval with the first preset time length. When the response determination module determines that the first time interval is less than the first preset time length, it indicates that the current accident work order is still urgent and timely, and assistance is needed for the rescue vehicle. At this time, the response decision module can obtain the completion status of the historical accident work orders of the rescue vehicle, and then determine a reasonable management strategy based on the current accident work order and the historical accident work orders, from which the accident work orders with a high degree of relevance to the rescue vehicle are determined and sent to the target rescue center, thereby improving the accuracy of the target rescue object's handling of the accident work order and the efficiency of managing the accident work order, and improving the rescue efficiency and quality.

[0104] For the convenience of description, the above device is described in terms of functions divided into various modules. Of course, when implementing the present application, the functions of each module can be implemented in the same or multiple software and / or hardware.

[0105] The device of the above embodiment is used to implement the corresponding accident work order management method in any of the above embodiments, and has the beneficial effects of the corresponding method embodiment, which will not be repeated here.

[0106] Based on the same inventive concept, corresponding to any of the above-mentioned embodiments, the present application also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the accident work order management method described in any of the above embodiments is implemented.

[0107] Figure 8 A more specific schematic diagram of the hardware structure of an electronic device provided in this embodiment is shown, and the device may include: a processor 1010, a memory 1020, an input / output interface 1030, a communication interface 1040, and a bus 1050. The processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040 are connected to each other through the bus 1050 in the device.

[0108] The processor 1010 can be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits, and is used to execute relevant programs to implement the technical solutions provided in the embodiments of this specification.

[0109] The memory 1020 may be implemented in the form of ROM (Read Only Memory), RAM (Random Access Memory), static storage device, dynamic storage device, etc. The memory 1020 may store an operating system and other application programs. When the technical solutions provided in the embodiments of this specification are implemented by software or firmware, the relevant program codes are stored in the memory 1020 and are called and executed by the processor 1010.

[0110] The input / output interface 1030 is used to connect the input / output module to realize information input and output. The input / output module can be configured in the device as a component (not shown in the figure), or it can be externally connected to the device to provide corresponding functions. The input device may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output device may include a display, a speaker, a vibrator, an indicator light, etc.

[0111] The communication interface 1040 is used to connect a communication module (not shown) to realize communication interaction between the device and other devices. The communication module can realize communication through a wired mode (such as USB, network cable, etc.) or a wireless mode (such as mobile network, WIFI, Bluetooth, etc.).

[0112] The bus 1050 includes a path that transmits information between the various components of the device (eg, the processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040).

[0113] It should be noted that, although the above device only shows the processor 1010, the memory 1020, the input / output interface 1030, the communication interface 1040 and the bus 1050, in the specific implementation process, the device may also include other components necessary for normal operation. In addition, it can be understood by those skilled in the art that the above device may also only include the components necessary for implementing the embodiments of the present specification, and does not necessarily include all the components shown in the figure.

[0114] The electronic device of the above embodiment is used to implement the corresponding accident work order management method in any of the above embodiments, and has the beneficial effects of the corresponding method embodiment, which will not be repeated here.

[0115] Based on the same inventive concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a non-transitory computer-readable storage medium, wherein the non-transitory computer-readable storage medium stores computer instructions, and the computer instructions are used to enable the computer to execute the accident work order management method described in any of the above embodiments.

[0116] The computer-readable medium of this embodiment includes permanent and non-permanent, removable and non-removable media, and information storage can be implemented by any method or technology. Information can be computer-readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, read-only compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, tape disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device.

[0117] The computer instructions stored in the storage medium of the above embodiment are used to enable the computer to execute the accident work order management method described in any of the above embodiments, and have the beneficial effects of the corresponding method embodiments, which will not be repeated here.

[0118] Based on the same concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a computer program product, including computer program instructions. When the computer program instructions are run on a computer, the computer executes the method described in any of the above embodiments, which has the beneficial effects of the corresponding method embodiments and will not be repeated here.

[0119] It is understandable that before using the technical solutions of each embodiment of the present disclosure, the type, scope of use, usage scenarios, etc. of the personal information involved will be informed to the user in an appropriate manner, and the user's authorization will be obtained.

[0120] For example, in response to receiving an active request from a user, a prompt message is sent to the user to clearly prompt the user that the operation requested to be performed will require obtaining and using the user's personal information. Thus, the user can independently choose whether to provide personal information to software or hardware such as an electronic device, application, server system, or storage medium that performs the operation of the technical solution of the present disclosure according to the prompt message.

[0121] As an optional but non-limiting implementation, in response to receiving the user's active request, the prompt information may be sent to the user in the form of a pop-up window, in which the prompt information may be presented in text form. In addition, the pop-up window may also carry a selection control for the user to choose "agree" or "disagree" to provide personal information to the electronic device.

[0122] It is understandable that the above notification and the process of obtaining user authorization are merely illustrative and do not constitute a limitation on the implementation of the present disclosure. Other methods that meet relevant laws and regulations may also be applied to the implementation of the present disclosure.

[0123] A person skilled in the art should understand that the discussion of any of the above embodiments is merely illustrative and is not intended to imply that the scope of the present application is limited to these examples. In line with the concept of the present application, the technical features in the above embodiments or different embodiments may be combined, the steps may be implemented in any order, and there are many other variations of the different aspects of the embodiments of the present application as described above, which are not provided in detail for the sake of simplicity.

[0124] In addition, to simplify the description and discussion, and in order not to make the embodiments of the present application difficult to understand, the known power supply / ground connection with the integrated circuit (IC) chip and other components may or may not be shown in the provided drawings. In addition, the device can be shown in the form of a block diagram to avoid making the embodiments of the present application difficult to understand, and this also takes into account the fact that the details of the implementation of these block diagram devices are highly dependent on the platform to be implemented in the embodiments of the present application (that is, these details should be fully within the scope of understanding of those skilled in the art). In the case of elaborating specific details (e.g., circuits) to describe exemplary embodiments of the present application, it is obvious to those skilled in the art that the embodiments of the present application can be implemented without these specific details or when these specific details are changed. Therefore, these descriptions should be considered to be illustrative rather than restrictive.

[0125] Although the present application has been described in conjunction with specific embodiments of the present application, many replacements, modifications and variations of these embodiments will be apparent to those skilled in the art from the foregoing description. For example, other memory architectures (e.g., dynamic RAM (DRAM)) may use the embodiments discussed.

[0126] The embodiments of the present application are intended to cover all such substitutions, modifications and variations that fall within the broad scope of the present application. Therefore, any omissions, modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the embodiments of the present application should be included in the protection scope of the present application.

Claims

1. A method for managing accident work orders, characterized in that: The accident work order includes a current accident work order and a historical accident work order, and the method includes: Based on the acquired current accident work order, determine a first time interval between the time when the current accident work order is acquired and the time when the accident occurs to the vehicle to be rescued; In response to the first time interval being less than a first preset duration, a management strategy for the accident work order is determined based on the current accident work order and the acquired completion status of the historical accident work orders of the vehicle to be rescued.

2. The accident work order management method according to claim 1, characterized in that: The determining of a management strategy for the accident work order based on the current accident work order and the acquired completion status of the historical accident work order of the vehicle to be rescued includes: Determine the existence of unfinished historical accident work orders for the vehicle to be rescued; In response to determining that there is an uncompleted historical accident work order for the vehicle to be rescued, a sending strategy for the accident work order is determined based on a second time interval between the current accident work order and the uncompleted historical accident work order.

3. The accident work order management method according to claim 2, characterized in that: The step of determining a sending strategy of the incident work order based on a second time interval between the current incident work order and the unfinished historical incident work order includes: In response to determining that the second time interval is greater than or equal to a second preset duration, the unfinished historical accident work order is updated to the current accident work order, and the current accident work order is sent to a target rescue object.

4. The accident work order management method according to claim 2, characterized in that: The step of determining a sending strategy of the incident work order based on a second time interval between the current incident work order and the unfinished historical incident work order includes: In response to determining that the second time interval is less than a second preset duration, the work order status of the current accident work order is updated to ended, and the unfinished historical accident work order is sent to the target rescue object after the second preset duration from the receipt of the unfinished historical accident work order.

5. The accident work order management method according to claim 3, characterized in that: The current accident work order includes accident information and also includes: Identify the level of the accident information based on a preset urgency evaluation rule, and determine the urgency of the current accident work order according to the level of the accident information; The urgency of the current accident work order is marked, and the second preset duration is adjusted based on the urgency of the current accident work order.

6. The accident work order management method according to claim 5, characterized in that: The marking of the urgency of the current accident work order includes: In response to determining that the level number of the current incident work order is less than or equal to a first preset order of magnitude, marking the current incident work order as a non-emergency incident work order; In response to determining that the level number of the current incident work order is greater than or equal to a first preset order of magnitude and less than a second preset order of magnitude, marking the current incident work order as a general incident work order; In response to determining that the level number of the current incident work order is greater than or equal to a second preset order of magnitude, the current incident work order is marked as an emergency incident work order.

7. The accident work order management method according to claim 6, characterized in that: The adjusting the second preset duration based on the urgency of the current incident work order includes: In response to the current accident work order being a non-emergency accident work order, taking the first calibrated duration as the second preset duration; In response to the current accident work order being a general accident work order, the second calibrated duration is used as the second preset duration; In response to the current accident work order being an emergency accident work order, the third calibrated duration is used as the second preset duration; The first calibration time duration, the second calibration time duration and the third calibration time duration decrease in sequence.

8. The accident work order management method according to claim 3, characterized in that: Also includes: Determine the location where the accident occurred for the vehicle to be rescued based on the current accident work order; A rescue object is searched within a preset range based on the location where the accident occurred in the vehicle to be rescued, and a target rescue object is determined among the rescue objects found according to the current accident work order.

9. The accident work order management method according to claim 1, characterized in that: Also includes: In response to the first time interval being greater than or equal to a first preset duration, the current incident work order is marked as an invalid incident work order.

10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and running on the processor, characterized in that: When the processor executes the program, the method according to any one of claims 1 to 9 is implemented.

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