Product object after-sale operation information management method

Abstract

The invention belongs to the technical field of information management, and particularly relates to a product physical after-sales operation information management method. The method comprises the following steps: when a product is delivered for the first time, creating a real object operation model in an OBOM; according to the product comprehensive guarantee attribute of the product defined in the SBOM supportability design, a preventive maintenance plan and early warning information of the product are also automatically generated during initialization, and when a related task or early warning reaches a specified threshold value, sending of the maintenance plan or the early warning information is automatically triggered; when the product is subjected to repair, field maintenance and preventive maintenance tasks, after the tasks are executed, if operation related to change of the operation data of the real product exists, the operation data of the product is updated, and a new maintenance plan or early warning information is regenerated; and when the product or the internal part of the product sends technical change or design change to influence the upgrade and maintenance of the delivered product, quickly positioning the installation information of the product based on the product entity assembly data, identifying the product entity technical state, searching and positioning the delivery client / user of the product according to the product delivery state data, and positioning the after-sales service work.

Description

Technical Field

[0001] The present invention belongs to the technical field of information management, and in particular relates to a method for managing physical product after-sales operation information. Background Art

[0002] In the mechanical and electronic manufacturing industries, products generally go through multiple stages, from demand analysis to overall design, subsystem design, finalization, production, after-sales, and scrapping. In order to manage various types of data generated throughout the product life cycle, various types of BOMs (Bill of Materials) are usually used as the core to achieve structured management of data and associated management of business information. These BOMs can generally be divided into two categories, one is a virtual BOM used to manage design process data, and the other is a physical BOM used to manage product physical information. Physical BOMs can also be regarded as digital twins of physical products. In some manufacturing industries, such as aerospace and shipbuilding companies, the after-sales guarantee work of products is very demanding. Correspondingly, these companies also have high requirements for data management of physical products. Therefore, these companies can use OBOM (Operation BOM) to manage the physical operation information of sold products. Summary of the invention

[0003] The purpose of the present invention is to propose a management method suitable for physical operation information of sold products, which is used for structured management of physical operation information of complex equipment products and guide the development of after-sales maintenance work.

[0004] The technical solution of the present invention:

[0005] A method for managing physical product after-sales operation information, the method comprising:

[0006] Step 1: When a product is shipped for the first time, create a physical operation model in OBOM;

[0007] Step 2: According to the comprehensive product support attributes defined in the SBOM supportability design, the preventive maintenance plan and warning information of the product are also automatically generated during initialization. When the relevant tasks or warnings reach the specified threshold, the maintenance plan or warning information will be automatically triggered.

[0008] Step 3: When a product needs to be returned for repair, on-site repair, or preventive maintenance, after the task is completed, if there is an operation involving changes to the physical operating data of the product, the operating data of the product will be updated, and a new maintenance plan or warning information will be regenerated;

[0009] Step 4: When a product or its internal components undergo technical or design changes that affect the upgrade and maintenance of delivered products, quickly locate the product's installation information based on the product's physical assembly data, identify the product's physical technical status, and find and locate the product's delivery customers / users based on the product's delivery status data to locate after-sales service work.

[0010] Furthermore,

[0011] In step 1, create a physical operation model in OBOM, including:

[0012] Automatically create the physical operation model in OBOM, and form the initial structure tree of OBOM based on BBOM. Each product in the initial structure tree has a product number.

[0013] Or manually build the physical operation model in OBOM, in which case you need to maintain the product number and basic delivery information.

[0014] Furthermore,

[0015] The step one also includes: initializing and generating product delivery customer status data according to product delivery information.

[0016] Furthermore,

[0017] Step three also includes: if there is a replacement part, the OBOM structure tree needs to be automatically or manually maintained, and the replaced problematic part is replaced with a new part instance to ensure that the OBOM structure is in a real-time assembly state;

[0018] Furthermore,

[0019] The step three also includes: all after-sales guarantee business information for the physical product must be associated with this product instance and stored in the database so that after-sales personnel can view the product history and current technical status.

[0020] Furthermore,

[0021] OBOM reflects the operational status of the physical product, including at least the actual assembly structure, technical status, and history information.

[0022] Furthermore,

[0023] The data changes of OBOM are driven by structured online business to realize automatic update of OBOM; at the same time, a manual change function is provided to process product historical information that is difficult to trace through manual update.

[0024] Furthermore,

[0025] OBOM can inherit the support design information and thus deduce the preventive maintenance information.

[0026] The technical solution of the present invention establishes a complete product physical operation data management system to manage the actual composition of the physical product, guarantee attributes, after-sales service, maintenance tasks and other information. It can be initialized according to BBOM and SBOM to reduce the workload of initial data generation. Online management of various business information related to product physical guarantee, including delivery information, maintenance information, etc. This method is scalable, and each enterprise can customize and expand various types of information according to its own business characteristics, such as after-sales service policy information, actual operation information, etc.

[0027] The advantages of the present invention are: using the physical operation status data of the product as the basis and basis for after-sales service, it helps after-sales personnel quickly and accurately grasp the product maintenance status and improve the efficiency and accuracy of after-sales work. Preventive data analysis such as renovation warning, life warning, and fault prediction helps after-sales personnel prepare for service in advance and improve preventive maintenance capabilities. BRIEF DESCRIPTION OF THE DRAWINGS

[0028] Figure 1 It is the after-sales service management structure and attribute design diagram based on product data;

[0029] Figure 2 This is an application diagram of preventive maintenance warning based on product data. DETAILED DESCRIPTION

[0030] The technical solution of the present invention is described in detail below in conjunction with the accompanying drawings.

[0031] The technical solution of the present invention is: based on the BBOM (Built BOM, assembly BOM, managing the physical production process information of the product, including the physical assembly structure of the product) of the physical product, the initial structure of OBOM is generated or the initial structure of OBOM is manually constructed. The time point for automatically generating BBOM from BBOM is generally selected after the product is shipped, and the initial OBOM structure is automatically generated by the application system. The security attribute information of OBOM is deduced from the actual shipping information and SBOM (Service BOM, managing product security design information), for example, the actual life can be calculated based on the shipping and theoretical life. After the product is shipped, the business personnel can maintain the nature of the product shipment, distinguish whether the product is sent to the superior supporting unit (customer) or directly to the end user, so as to determine the destination of the product and facilitate the management of subsequent product after-sales work. OBOM can also be associated with after-sales business data, such as field service data and rework task data. If the company's after-sales business data has achieved good online structured management, OBOM can truly reflect the current technical status, actual composition, and maintenance / modification of the physical product. If there is a good record of replacement parts in the after-sales management system, it can also be pushed to OBOM to achieve timely updates of product composition. In addition, customized expansion can be carried out according to the company's own informationization level and management requirements to enrich business connections and improve OBOM content.

[0032] Specifically, an embodiment of the present invention provides a method for managing physical operation information of sold products, such as Figure 1 and Figure 2 As shown;

[0033] Whenever a product is shipped for the first time, the physical operation model in the OBOM is automatically created, and the initial structure tree of the OBOM is formed based on the BBOM. Each product in the initial structure tree has a product number; or the OBOM instance can be manually constructed, in which case the product number and basic shipping information need to be maintained.

[0034] Initialize and generate product delivery customer status data based on product shipment information.

[0035] According to the comprehensive protection attributes of the product defined in the SBOM supportability design, its preventive maintenance plan and warning information are also automatically generated through analysis and calculation during initialization. When the relevant tasks or warnings reach the specified threshold, the maintenance plan or warning information will be automatically triggered.

[0036] When a product is returned for repair, on-site repair, or preventive maintenance, after the task is completed, if there is an operation involving changes to the physical operating data of the product, the product's operating data will be updated, and a new maintenance plan or warning information will be regenerated. If there are replacement parts, the OBOM structure tree must be automatically or manually maintained to replace the replaced problematic parts with newly replaced parts instances to ensure that the OBOM structure is in a real-time assembly state. In addition, all after-sales support business information for the physical product must be associated with this product instance, and this information will be stored in the database to facilitate after-sales personnel to view the product history and current technical status at any time;

[0037] When a product or its internal components undergo technical or design changes that require upgrades and maintenance of delivered products, the product's physical assembly data can be used to quickly locate the product's installation information, identify the product's physical technical status, and locate the product's delivery customer / user based on the product's delivery status data, providing accurate positioning for after-sales service work.

[0038] Specifically, OBOM initialization can be automatically generated by the system based on the shipping information and BBOM. For historical products that are difficult to track, the OBOM structure can be manually added and the basic information can be maintained.

[0039] Specifically, OBOM can reflect the operational status of the physical product, including the actual assembly structure, technical status, and historical information.

[0040] Specifically, the data changes of OBOM can be driven by structured online business to realize automatic update of OBOM. At the same time, manual change function is provided to process product historical information that is difficult to trace through manual update.

[0041] Specifically, OBOM can inherit the support design information to deduce the preventive maintenance information, such as the first repair time.

[0042] Example

[0043] Step 1: Whenever a product is shipped for the first time (i.e., new product shipment), the creation of the physical operation model in OBOM is automatically triggered, and the initial structure tree of OBOM is formed based on BBOM. Each product in the structure tree has a product number (serial number). Alternatively, you can manually build an OBOM instance, in which case you need to maintain basic information such as product number and shipment. Initialize and generate product delivery customer status data based on product shipment information. If the product is a returned product that is shipped again, you need to manually determine the nature of this shipment, that is, whether it is shipped to the customer or to the end user. If the customer of this company is the end user, there is no need to distinguish;

[0044] Step 2: According to the comprehensive protection attributes of the product defined in the SBOM supportability design, its preventive maintenance plan and warning information are also automatically generated through analysis and calculation during initialization. When the relevant tasks or warnings reach the specified threshold, the maintenance plan or warning information will be automatically triggered.

[0045] Step 3: When a product is returned for repair, on-site repair, or preventive maintenance, after the task is completed, if there is an operation involving changes to the physical operating data of the product, the operating data of the product will be updated, and a new maintenance plan or warning information will be regenerated. If there are replacement parts, the OBOM structure tree must be automatically or manually maintained to replace the replaced problematic parts with newly replaced parts instances to ensure that the OBOM structure is in a real-time assembly state. In addition, all after-sales guarantee business information for the physical product must be associated with this product instance, and this information will be stored in the database to facilitate after-sales personnel to view the product history and current technical status at any time;

[0046] Step 4: When a product or its internal components undergo technical or design changes that require upgrades and maintenance of delivered products, the product's installation information can be quickly located based on the product's physical assembly data, the product's physical technical status can be identified, and the product's delivery customer / user can be found and located based on the product's delivery status data, providing precise positioning for after-sales service work.

[0047] Implementation Cases:

[0048] In a certain R&D and manufacturing enterprise, the OBOM management function is implemented and deployed. On the basis of the company's SBOM and BBOM, the OBOM of the product can be automatically generated when the new product is shipped. In addition, the function of manually creating OBOM is also provided. This function is usually used in scenarios where the history is difficult to trace or there is no BBOM foundation and it is difficult to automatically initialize. OBOM manages product security attributes, such as life, first overhaul period, second overhaul period and other information. This information is calculated based on the delivery time and the design attributes in the SBOM. At the same time, the information can be updated according to the product return and overhaul situation.

[0049] The company has realized online management of after-sales business, such as return to the factory for repair and field service. Specific business content includes repair, replacement parts, software upgrades, hardware modifications, etc. These after-sales businesses have achieved online association with OBOM, and structured business data can drive the automatic update of OBOM. For example, replacement parts, software upgrades, etc. can directly reflect the results in OBOM.

Claims

1. A method for managing physical product after-sales operation information, characterized in that: The method comprises: Step 1: When a product is shipped for the first time, create a physical operation model in OBOM; Step 2: According to the comprehensive product support attributes defined in the SBOM supportability design, the preventive maintenance plan and warning information of the product are also automatically generated during initialization. When the relevant tasks or warnings reach the specified threshold, the maintenance plan or warning information will be automatically triggered. Step 3: When a product needs to be returned for repair, on-site repair, or preventive maintenance, after the task is completed, if there is an operation involving changes to the physical operating data of the product, the operating data of the product will be updated, and a new maintenance plan or warning information will be regenerated; Step 4: When a product or its internal components undergo technical or design changes that affect the upgrade and maintenance of delivered products, quickly locate the product's installation information based on the product's physical assembly data, identify the product's physical technical status, and find and locate the product's delivery customers / users based on the product's delivery status data to locate after-sales service work.

2. A method for managing physical product after-sales operation information according to claim 1, characterized in that: In step 1, create a physical operation model in OBOM, including: Automatically create the physical operation model in OBOM, and form the initial structure tree of OBOM based on BBOM. Each product in the initial structure tree has a product number. Or manually build the physical operation model in OBOM, in which case you need to maintain the product number and basic delivery information.

3. A method for managing physical product after-sales operation information according to claim 1, characterized in that: The step one also includes: initializing and generating product delivery customer status data according to product delivery information.

4. A method for managing physical product after-sales operation information according to claim 1, characterized in that: Step three also includes: if there is a replacement part, the OBOM structure tree needs to be automatically or manually maintained, and the replaced problematic parts are replaced with new parts instances to ensure that the OBOM structure is in a real-time assembly state.

5. A method for managing physical product after-sales operation information according to claim 4, characterized in that: The step three also includes: all after-sales guarantee business information for the physical product must be associated with this product instance and stored in the database so that after-sales personnel can view the product history and current technical status.

6. A method for managing physical product after-sales operation information according to claim 1, characterized in that: OBOM reflects the operational status of the physical product, including at least the actual assembly structure, technical status, and history information.

7. A method for managing physical product after-sales operation information according to claim 1, characterized in that: The data changes of OBOM are driven by structured online business to realize automatic update of OBOM; at the same time, a manual change function is provided to process product historical information that is difficult to trace through manual update.

8. A method for managing physical product after-sales operation information according to claim 1, characterized in that: OBOM can inherit the support design information and thus deduce the preventive maintenance information.

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