Customer right exchange self-service terminal

Abstract

The invention discloses a customer right and interest exchange self-service terminal, belongs to the technical field of self-service terminals, and aims to solve the technical problem of poor experience of a self-service right and interest exchange terminal in the prior art. The client right and interest exchange self-service terminal comprises a self-service cabinet body, hangers are arranged at the four corners of the back face of the self-service cabinet body, a computer is arranged on one side of the bottom of the front face of the self-service cabinet body, an object taking window is formed in the other side of the bottom of the front face of the self-service cabinet body, and an object falling cavity is formed in the position, corresponding to the object taking window, in the self-service cabinet body; a goods distribution mechanism used for pushing prizes into the goods falling cavity is arranged at the top in the self-service cabinet body. According to the client right and interest exchange self-service terminal, the self-service cabinet body can be installed in a suspended mode, the computer and the object taking window are arranged side by side, a client does not need to stoop to pick up prizes, the client experience is improved, meanwhile, a suspended installation structure mode can prevent children from being damaged, and safety is improved.

Description

Technical Field

[0001] The present invention belongs to the technical field of self-service terminals, and in particular relates to a self-service terminal for redeeming customer rights and interests. Background Art

[0002] With the continuous development of my country's economy and the improvement of consumers' living standards, the market demand for self-service terminals has become diversified and personalized. Consumers are paying more and more attention to the convenience and efficiency of services, which provides a broad market space for the widespread application of self-service terminals. In addition, the widespread application of new technologies such as the Internet, big data, and artificial intelligence has provided strong technical support for the development of self-service terminals. The application of these technologies enables self-service terminals to achieve more complex business processing and personalized services, improving user experience.

[0003] In the financial field, the digital transformation of banking business has promoted the growth of demand for self-service terminal equipment. The popularization of ATMs, self-service teller machines and other equipment in banks allows customers to complete account inquiries, transfers, payments and other services anytime and anywhere, improving service efficiency. In the retail field, the introduction of self-service terminals such as self-service checkout and self-service pickup has improved the shopping experience and reduced queuing time, which not only improves the service efficiency of retail enterprises, but also enhances the shopping experience of consumers. In the public service field, the application of self-service ticket machines, self-service inquiry machines and other equipment has improved travel efficiency. Self-service registration machines, self-service payment machines and other equipment provide patients with convenient services and alleviate the pressure of queuing in hospitals. Based on this environment, people's online rights and interests continue to accumulate. In order to make it more convenient for customers to exchange rights and interests, self-service rights and interests exchange terminals have been launched on the market. However, it is not difficult to find that after the existing self-service rights and interests exchange terminals exchange rights and interests, the prize outlet is often at the bottom of the self-service terminal cabinet close to the ground, which requires customers to bend down and squat to pick up the prizes, which brings a bad experience to customers, and there are many inconveniences for customers wearing short skirts or elderly customers. For this reason, this application proposes a customer rights and interests exchange self-service terminal. Summary of the invention

[0004] In view of the deficiencies in the prior art, the purpose of the present invention is to provide a self-service terminal for redeeming customer rights and interests, aiming to solve the technical problem of poor experience of self-service rights and interests redemption terminals under the prior art.

[0005] Technical Solution

[0006] In order to solve the above technical problems, the present invention provides a self-service terminal for redeeming customer rights and interests, including a self-service cabinet, wherein hangers are arranged at the four corners of the back of the self-service cabinet, a computer is arranged on one side of the bottom front of the self-service cabinet, and a pick-up window is opened on the other side of the bottom front of the self-service cabinet, a drop cavity is arranged at a position corresponding to the pick-up window in the self-service cabinet, and a goods distribution mechanism for pushing prizes into the drop cavity is arranged at the top of the self-service cabinet.

[0007] Preferably, the cargo distribution mechanism includes a plurality of storage bins arranged on the top of the self-service cabinet, the plurality of storage bins are distributed in an array, each of the storage bins is provided with a spring spiral cargo lane, and the spring spiral cargo lane rotates to push the cargo out of the storage bin one by one and drop it into the falling cavity.

[0008] Preferably, a cabinet door is arranged on the top of the front of the self-service cabinet, and the cabinet door is arranged to be transparent.

[0009] Preferably, a partition for separating the object cavity is vertically arranged at the bottom of the self-service cabinet, a guide plate is fixed between the top of the partition and the inner wall of the self-service cabinet away from the object cavity, and the guide plate is arranged inclined toward the object cavity.

[0010] Preferably, an infrared sensing probe is embedded on the partition, and the infrared sensing probe can detect and obtain information about objects falling into the falling object cavity.

[0011] Preferably, the computer is integrated with:

[0012] The user interaction module is responsible for interacting with users, including displaying redemption information and receiving user input;

[0013] Identity verification module, which verifies user identity and ensures that only eligible users can redeem rights and interests;

[0014] The rights query and selection module displays the rights available to users and allows users to select the rights they want to redeem;

[0015] The redemption processing module processes the user's redemption request, including communication with the backend system, equity deduction, and preparation of redemption items;

[0016] The fault monitoring and alarm module monitors the system operation status and promptly detects and reports faults.

[0017] In this embodiment, the rights query and selection module is configured with the following architecture:

[0018] Benefits display area: Centrally display all redeemable benefits, including classification screening, popular recommendations, latest listings and other functions, so that users can quickly locate the benefits they need;

[0019] Personalized recommendation area: Based on user portraits, intelligently recommend benefits that meet user interests and needs to increase the success rate of redemption;

[0020] Benefit details page: provides detailed information about each benefit, including redemption conditions, points required, validity period, instructions for use, etc., to help users make decisions;

[0021] Filtering and sorting functions: support filtering by rights type, points requirement, validity period and other conditions, as well as sorting by popularity, new release time, etc., to meet the diverse needs of users;

[0022] Exchange record query: Users can check their exchange history at any time, including rights and interests in status such as exchanged, waiting to be used, expired, etc.

[0023] The equity query and selection module is based on the equity display area, personalized recommendation area, equity details page, screening and sorting functions, and redemption record query, and is equipped with the following technologies:

[0024] Front-end technology: Use React or Vue modern front-end frameworks, combined with CSS3 and JavaScript to achieve dynamic interactive interfaces, ensuring that the interface is responsive and beautiful;

[0025] Backend technology: Use backend technology stacks such as Spring Boot or Node.js, combined with databases such as MySQL or MongoDB to store equity information and user data, and implement front-end and back-end communication through RESTful API;

[0026] Personalized recommendation algorithm: Use machine learning algorithms, such as collaborative filtering and content recommendation, to analyze user behavior data and generate personalized recommendation lists;

[0027] Security measures: Use HTTPS protocol to ensure data transmission security, implement strict user identity authentication mechanism, encrypt and store user data, and regularly audit system logs to promptly detect and handle potential security threats.

[0028] During operation, the user scans the QR code or enters the account number and password through the self-service terminal to log in. The system jumps to the main interface after verifying the identity. The user can browse all rights and interests in the rights and interests display area, or quickly locate the rights and interests of interest through filtering conditions. The personalized recommendation area will also display relevant rights and interests according to the user portrait. Click on the target right and interests, enter the details page to view specific information, including redemption conditions, required points, validity period, etc. After confirmation, click the "Redeem Now" button. The system will check the user's points balance and redemption conditions. If the conditions are met, the corresponding points will be deducted and a redemption order will be generated. The user can return to the main interface at any time and click "My Redemption Record" to view the historical redemption status.

[0029] During the operation of the rights and interests query and selection module, user sensitive information (such as account number, password, redemption record, etc.) is encrypted, stored and transmitted to ensure data security, and system operation logs are recorded, including user login, rights and interests redemption and other operations, to facilitate tracking and troubleshooting of security issues. Through the comprehensive application of the above-mentioned design principles, functional architecture, technical implementation, operating procedures and security strategies, the user rights and interests query and selection module in the customer rights and interests redemption self-service terminal can provide users with efficient, safe and personalized redemption experience to meet the diverse needs of users.

[0030] Preferably, the user interaction module further includes:

[0031] The payment and settlement submodule processes user payments and ensures that redemption fees and points are correctly deducted;

[0032] The data storage and management submodule stores user information, redemption records and other data, and provides data management functions;

[0033] The user interface customization submodule allows administrators to customize the user interface according to their needs, including display content and layout.

[0034] Preferably, the user interaction module is an LCD display screen, a control keyboard and a speaker assembled on a computer, and the computer is equipped with a touch screen controller.

[0035] Preferably, the identity verification module is an ID card reader mounted on a computer and a facial recognition camera mounted above an LCD display screen, and the computer is equipped with an ID card reading chip.

[0036] Preferably, the user interface customization submodule includes:

[0037] Interface style selection, providing a variety of preset interface styles, including simple style, technology style, cartoon style, users can choose according to personal preferences;

[0038] Layout adjustment allows users to freely adjust the layout of interface elements, including button positions and text box sizes, to meet the operating habits of different users;

[0039] Theme color setting, providing a variety of theme colors for users to choose from, including blue, green, and orange, to enhance the visual appeal of the interface;

[0040] Quick operation configuration allows users to customize shortcut keys for commonly used functions to improve operation efficiency;

[0041] Personalized reminder settings: Users can set reminders for expiration of benefits and personalized reminders for successful redemption to ensure that they do not miss important information;

[0042] Based on interface style selection, layout adjustment, theme color setting, quick operation configuration, and personalized reminder setting, the user interface customization submodule also includes the following technologies:

[0043] Front-end technology: HTML5, CSS3 and JavaScript front-end technologies are used to achieve dynamic rendering and interactive functions of the interface. At the same time, responsive design technology is used to ensure good display effects of the interface on different devices;

[0044] Backend technology: Java and Python backend languages ​​are used, combined with Spring Boot and Django frameworks to achieve storage, processing and transmission of user data, and the interaction between the frontend and the backend is achieved through the RESTful API interface;

[0045] Database technology: MySQL and MongoDB database technologies are used to store user information and interface configuration data, and indexing and caching mechanisms are used to improve data query and processing efficiency;

[0046] Security technology: HTTPS protocol, SQL injection protection, and XSS attack protection security technologies are used to ensure the security of data transmission and storage. At the same time, user input is strictly verified and filtered to prevent malicious attacks.

[0047] Beneficial Effects

[0048] Compared with the prior art, the present invention has the following beneficial effects:

[0049] The present invention is configured by a computer, and a customer can interact through a user interaction module, and through an identity verification module, a facial recognition camera is used to perform facial recognition, or an ID card reader is used to perform ID card verification to verify the user's identity, and then an LCD display screen displays the redemption information and receives user input, and the user selects the rights and interests to be redeemed through the rights and interests query and selection module, and the redemption processing module processes the user's redemption request, and the spring spiral cargo channel in the corresponding storage bin in the self-service cabinet is rotated and started, and the corresponding prize goods are pushed out of the storage bin and fall into the falling object cavity, and when the prize falls into the falling object cavity, the prize information can be obtained through an infrared sensing probe, and the prize is proofread twice, and the customer can pick up the prize through the pick-up window, and the payment and settlement submodule processes the user's payment to ensure that the redemption fee and points are correctly deducted, and the data storage and management submodule stores user information, redemption records and other data, thereby completing the self-service redemption of customer rights and interests, and the customer rights and interests redemption self-service terminal can provide 24 / 7 all-weather service, and the user does not need to wait for manual service The rights and interests can be exchanged at any time, which greatly saves time. At the same time, the touch screen interface is friendly and intuitive, making the operation easy to understand. Even first-time users can quickly get started. The system can provide personalized rights and interests recommendations based on the user's historical behavior and preferences through the user interface customization sub-module, thereby increasing user satisfaction and loyalty. In addition, users can query their own rights and interests balance and exchange history through the system to enhance transparency and trust: the system can instantly display the exchange results, such as the details of the successfully exchanged rights and interests, the number of remaining rights and interests, etc., so that users can immediately understand their exchange status and reduce unnecessary doubts and misunderstandings. The self-service terminal system reduces manual intervention and improves processing speed and accuracy by automating the processing of exchange requests, which can disperse the flow of people, reduce waiting time, and improve overall service efficiency. At the same time, the self-service terminal can automatically record exchange information, providing a reliable basis for subsequent audits and data analysis, and the self-service terminal reduces the operating costs of enterprises by reducing the demand for manual services.

[0050] The present invention can hang and install the self-service cabinet through the hanging racks arranged at the four corners of the back of the self-service cabinet, and arrange the computer and the object collection window side by side, so that the customer does not need to bend down to pick up the prize, thereby improving the customer experience. At the same time, the hanging installation structure can prevent children from damaging it, thereby improving safety. BRIEF DESCRIPTION OF THE DRAWINGS

[0051] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For those skilled in the art, other drawings can be obtained based on these drawings without paying any creative work.

[0052] Figure 1It is a schematic diagram of the overall structure of the present invention;

[0053] Figure 2 It is a schematic diagram of the internal structure of the self-service cabinet in the present invention;

[0054] Figure 3 It is a schematic diagram of the structure of the computer in the present invention;

[0055] Figure 4 It is a module schematic diagram of the computer in the present invention;

[0056] Figure 5 is a module schematic diagram of the user interaction module in the present invention;

[0057] Figure 6 This is a schematic diagram of the architecture of the rights query and selection module in the present invention;

[0058] Figure 7 This is an operation flow chart of the rights query and selection module in the present invention;

[0059] Figure 8 This is a functional schematic diagram of the user interface customization submodule in the present invention.

[0060] The markings in the attached figure are: 1. Self-service cabinet; 2. Hanging rack; 3. Computer; 4. Cabinet door; 5. Pick-up window; 6. Drop-off cavity; 7. Partition; 8. Guide plate; 9. Storage bin; 10. Spring spiral cargo lane; 11. Infrared sensor probe; 12. LCD display; 13. Facial recognition camera; 14. Control keyboard; 15. ID card reader; 16. Speaker; 17. User interaction module; 18. Identity authentication module; 19. Rights query and selection module; 20. Redemption processing module; 21. Fault monitoring and alarm module; 22. Payment and settlement submodule; 23. Data storage and management submodule; 24. User interface customization submodule. DETAILED DESCRIPTION

[0061] The following is a detailed description of the customer rights exchange self-service terminal provided by the present invention in conjunction with the accompanying drawings and specific embodiments. At the same time, it is explained here that in order to make the embodiments more detailed, the following embodiments are the best and preferred embodiments, and those skilled in the art may also adopt other alternative methods to implement some known technologies; and the accompanying drawings are only for a more specific description of the embodiments, and are not intended to specifically limit the present invention.

[0062] It should be noted that the references to "one embodiment", "an embodiment", "an exemplary embodiment", "some embodiments" and the like in the specification indicate that the embodiments described may include specific features, structures or characteristics, but not every embodiment may include the specific features, structures or characteristics. In addition, when a specific feature, structure or characteristic is described in conjunction with an embodiment, it should be within the knowledge of a person skilled in the art to implement such feature, structure or characteristic in conjunction with other embodiments (whether or not explicitly described).

[0063] In general, a term can be understood, at least in part, from its use in context. For example, depending, at least in part, on the context, the term "one or more" as used herein can be used to describe any feature, structure, or characteristic in the singular sense, or can be used to describe a combination of features, structures, or characteristics in the plural sense. Additionally, the term "based on" can be understood as not necessarily intended to convey an exclusive set of factors, but can instead, depending, at least in part, on the context, allow for the presence of other factors that are not necessarily explicitly described.

[0064] It will be understood that the meanings of “on,” “over,” and “above” in the present invention should be interpreted in the broadest manner, so that “on” not only means “directly on” something, but also includes the meaning of being “on” something with intervening features or layers therebetween, and “on” or “over” not only means “on” or “above” something, but also includes the meaning of being “on” or “above” something with no intervening features or layers therebetween.

[0065] Additionally, spatially relative terms such as "under," "beneath," "lower," "above," "upper," and the like may be used herein for descriptive convenience to describe the relationship of one element or feature to another element or features, as shown in the accompanying drawings. Spatially relative terms are intended to encompass different orientations of the device in use or operation in addition to the orientation depicted in the accompanying drawings. The device may be oriented in other ways, and the spatially relative descriptors used herein may be similarly interpreted accordingly.

[0066] This embodiment provides a self-service terminal for redeeming customer rights and interests, and its structural diagram is as follows: Figure 1-Figure 8As shown, it includes a self-service cabinet 1, and hangers 2 are arranged at the four corners of the back of the self-service cabinet 1, a computer 3 is arranged on one side of the bottom front of the self-service cabinet 1, and a pick-up window 5 is opened on the other side of the bottom front of the self-service cabinet 1. A drop cavity 6 is arranged at a position corresponding to the pick-up window 5 in the self-service cabinet 1, and a cargo distribution mechanism for pushing prizes into the drop cavity 6 is arranged on the top of the self-service cabinet 1. The cargo distribution mechanism includes a plurality of storage bins 9 arranged on the top of the self-service cabinet 1, and the plurality of storage bins 9 are distributed in an array, and each storage bin 9 is provided with a spring spiral cargo channel 10, and the spring spiral cargo channel 10 rotates to push the cargo out of the storage bin 9 one by one and drop it into the drop cavity 6.

[0067] In this embodiment, a cabinet door 4 is provided on the front top of the self-service cabinet 1, and the cabinet door 4 is set to be transparent. A partition 7 for separating the object cavity 6 is vertically provided at the bottom of the self-service cabinet 1, and a guide plate 8 is fixed between the top of the partition plate 7 and the inner side wall of the self-service cabinet 1 away from the object cavity 6, and the guide plate 8 is arranged obliquely toward the object cavity 6.

[0068] Furthermore, in this embodiment, an infrared sensing probe 11 is embedded on the partition 7, and the infrared sensing probe 11 can detect and obtain information of objects falling into the object cavity 6. When the prize falls into the object cavity 6, the prize information can be obtained through the infrared sensing probe 11 to perform a secondary proofreading of the prize.

[0069] As a preferred technical solution in this embodiment, the computer 3 is integrated with:

[0070] The user interaction module 17 is responsible for interacting with the user, including displaying redemption information and receiving user input;

[0071] Identity verification module 18, which verifies the identity of users and ensures that only qualified users can redeem their rights;

[0072] The rights query and selection module 19 displays the rights available to users and allows users to select the rights they want to redeem;

[0073] The redemption processing module 20 processes the user's redemption request, including communication with the backend system, deduction of benefits, and preparation of redemption items;

[0074] The fault monitoring and alarm module 21 monitors the system operation status and promptly detects and reports faults.

[0075] In this embodiment, the rights query and selection module 19 is provided with the following architecture:

[0076] Benefits display area: Centrally display all redeemable benefits, including classification screening, popular recommendations, latest listings and other functions, so that users can quickly locate the benefits they need;

[0077] Personalized recommendation area: Based on user portraits, intelligently recommend benefits that meet user interests and needs to increase the success rate of redemption;

[0078] Benefit details page: provides detailed information about each benefit, including redemption conditions, points required, validity period, instructions for use, etc., to help users make decisions;

[0079] Filtering and sorting functions: support filtering by rights type, points requirement, validity period and other conditions, as well as sorting by popularity, new release time, etc., to meet the diverse needs of users;

[0080] Exchange record query: Users can check their exchange history at any time, including rights and interests in status such as exchanged, waiting to be used, expired, etc.

[0081] The rights query and selection module 19 is based on the rights display area, personalized recommendation area, rights details page, screening and sorting functions, and redemption record query, and is equipped with the following technologies:

[0082] Front-end technology: Use React or Vue modern front-end frameworks, combined with CSS3 and JavaScript to achieve dynamic interactive interfaces, ensuring that the interface is responsive and beautiful;

[0083] Backend technology: Use backend technology stacks such as Spring Boot or Node.js, combined with databases such as MySQL or MongoDB to store equity information and user data, and implement front-end and back-end communication through RESTful API;

[0084] Personalized recommendation algorithm: Use machine learning algorithms, such as collaborative filtering and content recommendation, to analyze user behavior data and generate personalized recommendation lists;

[0085] Security measures: Use HTTPS protocol to ensure data transmission security, implement strict user identity authentication mechanism, encrypt and store user data, and regularly audit system logs to promptly detect and handle potential security threats.

[0086] During operation, the user scans the QR code or enters the account number and password through the self-service terminal to log in. The system jumps to the main interface after verifying the identity. The user can browse all rights and interests in the rights and interests display area, or quickly locate the rights and interests of interest through filtering conditions. The personalized recommendation area will also display relevant rights and interests according to the user portrait. Click on the target right and interests, enter the details page to view specific information, including redemption conditions, required points, validity period, etc. After confirmation, click the "Redeem Now" button. The system will check the user's points balance and redemption conditions. If the conditions are met, the corresponding points will be deducted and a redemption order will be generated. The user can return to the main interface at any time and click "My Redemption Record" to view the historical redemption status.

[0087] During the operation of the rights query and selection module 19, user sensitive information (such as account number, password, redemption record, etc.) is encrypted, stored and transmitted to ensure data security, and system operation logs are recorded, including user login, rights redemption and other operations, to facilitate tracking and troubleshooting of security issues. Through the comprehensive application of the above-mentioned design principles, functional architecture, technical implementation, operating procedures and security strategies, the user rights query and selection module in the customer rights redemption self-service terminal can provide users with efficient, safe and personalized redemption experience to meet the diverse needs of users.

[0088] Furthermore, in this embodiment, the user interaction module 17 also includes:

[0089] The payment and settlement submodule 22 processes user payments and ensures that exchange fees and points are correctly deducted;

[0090] The data storage and management submodule 23 stores user information, redemption records and other data, and provides data management functions;

[0091] The user interface customization submodule 24 allows the administrator to customize the user interface according to needs, including display content and layout.

[0092] Furthermore, in this embodiment, the user interaction module 17 is an LCD display screen 12, a control keyboard 14 and a speaker 16 assembled on the computer 3, and the computer 3 is equipped with a touch screen controller.

[0093] Furthermore, in this embodiment, the identity authentication module 18 is an ID card reader 15 mounted on the computer 3 and a facial recognition camera 13 mounted above the LCD display screen 12, and the computer 3 is equipped with an ID card reading chip.

[0094] In a further embodiment, the user interface customization submodule 24 includes:

[0095] Interface style selection, providing a variety of preset interface styles, including simple style, technology style, cartoon style, users can choose according to personal preferences;

[0096] Layout adjustment allows users to freely adjust the layout of interface elements, including button positions and text box sizes, to meet the operating habits of different users;

[0097] Theme color setting, providing a variety of theme colors for users to choose from, including blue, green, and orange, to enhance the visual appeal of the interface;

[0098] Quick operation configuration allows users to customize shortcut keys for commonly used functions to improve operation efficiency;

[0099] Personalized reminder settings: Users can set reminders for expiration of benefits and personalized reminders for successful redemption to ensure that they do not miss important information;

[0100] Based on interface style selection, layout adjustment, theme color setting, quick operation configuration, and personalized reminder setting, the user interface customization submodule 24 also includes the following technologies:

[0101] Front-end technology: HTML5, CSS3 and JavaScript front-end technologies are used to achieve dynamic rendering and interactive functions of the interface. At the same time, responsive design technology is used to ensure good display effects of the interface on different devices;

[0102] Backend technology: Java and Python backend languages ​​are used, combined with Spring Boot and Django frameworks to achieve storage, processing and transmission of user data, and the interaction between the frontend and the backend is achieved through the RESTful API interface;

[0103] Database technology: MySQL and MongoDB database technologies are used to store user information and interface configuration data, and indexing and caching mechanisms are used to improve data query and processing efficiency;

[0104] Security technology: HTTPS protocol, SQL injection protection, and XSS attack protection security technologies are used to ensure the security of data transmission and storage. At the same time, user input is strictly verified and filtered to prevent malicious attacks.

[0105] When operating the user interface customization function, the user logs in by entering the user name and password. After the system verification is passed, the user enters the main interface. On the main interface, the user clicks the "Interface Customization" button to enter the interface customization page. On this page, the user can select the interface style, adjust the layout, set the theme color, etc. After the user completes the customization, click the "Save" button, the system will save the user's configuration information, the user returns to the main interface, and operates according to the customized interface, such as selecting rights to redeem, viewing redemption records, etc. The system will send reminder information when the rights expire or the redemption is successful according to the user's settings. Users can receive reminders via SMS, email or APP push.

[0106] The user interface customization sub-module in the customer rights redemption self-service terminal meets the diverse needs of different users by providing a variety of interface styles and layout options, as well as personalized reminder settings.

[0107] Working principle: When in use, the user interacts through the user interaction module 17, and through the identity authentication module 18, the facial recognition is performed by the facial recognition camera 13 or the ID card reader 15 is used to verify the identity of the user, and then the LCD display screen 12 displays the redemption information and receives the user input. The user can select the rights and interests to be redeemed through the rights and interests query and selection module 19, and the redemption processing module 20 processes the user's redemption request. At this time, the spring spiral cargo channel 10 in the corresponding storage bin 9 in the self-service cabinet 1 rotates and starts to push the corresponding prize goods out of the storage bin 9 and fall into the falling cavity 6. When the prize falls into the falling cavity 6, the prize information can be obtained through the infrared sensing probe 11, and the prize is proofread twice. The customer can pick up the prize through the pick-up window 5. At this time, the payment and settlement submodule 22 processes the user payment to ensure that the redemption fee and points are correctly deducted. The data storage and management submodule 23 stores user information, redemption records and other data, thereby completing the self-service redemption of customer rights and interests. The self-service terminal can provide 24 / 7 service. Users can exchange rights at any time without waiting for manual service, which greatly saves time. At the same time, the touch screen interface is friendly and intuitive, making the operation easy to understand, even first-time users can quickly get started. The system can provide personalized rights recommendations based on the user's historical behavior and preferences through the user interface customization submodule 24, increasing user satisfaction and loyalty. In addition, users can query their own rights balance and exchange history through the system to enhance transparency and trust: the system can instantly display the exchange results, such as the details of the successfully exchanged rights, the number of remaining rights, etc., so that users can immediately understand their exchange status and reduce unnecessary doubts and misunderstandings. The self-service terminal system reduces manual intervention by automatically processing exchange requests, improves processing speed and accuracy, can disperse the flow of people, reduce queuing time, and improve overall service efficiency. At the same time, the self-service terminal can automatically record exchange information to provide a reliable basis for subsequent audits and data analysis. Further, the self-service terminal reduces the operating costs of enterprises by reducing the demand for manual services. Furthermore, by means of the brackets 2 provided at the four corners on the back of the self-service cabinet 1, the self-service cabinet 1 can be hung and installed, and the computer 3 and the pickup window 5 are arranged side by side, so that the customer does not need to bend down to pick up the prizes, thereby improving the customer experience. At the same time, the hanging installation structure can prevent damage by children, thereby improving safety.

[0108] All technical features in this embodiment can be freely combined according to actual needs.

[0109] The present invention covers any substitution, modification, equivalent method and scheme made on the essence and scope of the present invention. In order to make the public have a thorough understanding of the present invention, specific details are described in detail in the following preferred embodiments of the present invention, but those skilled in the art can fully understand the present invention without the description of these details. In addition, in order to avoid unnecessary confusion about the essence of the present invention, well-known methods, processes, procedures, components and circuits are not described in detail.

[0110] The above is only a preferred embodiment of the present invention. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principle of the present invention. These improvements and modifications should also be regarded as the scope of protection of the present invention.

Claims

1. A self-service terminal for redeeming customer benefits, comprising a self-service cabinet (1), characterized in that: The self-service cabinet (1) is provided with hangers (2) at the four corners of the back, a computer (3) is provided at one side of the bottom front of the self-service cabinet (1), a pick-up window (5) is provided at the other side of the bottom front of the self-service cabinet (1), a drop-in cavity (6) is provided at a position corresponding to the pick-up window (5) in the self-service cabinet (1), and a goods distribution mechanism for pushing prizes into the drop-in cavity (6) is provided at the top of the self-service cabinet (1).

2. A customer rights exchange self-service terminal according to claim 1, characterized in that: The cargo distribution mechanism comprises a plurality of storage bins (9) arranged at the top of the self-service cabinet (1), wherein the plurality of storage bins (9) are arranged in an array, and each storage bin (9) is provided with a spring spiral cargo track (10), and the spring spiral cargo track (10) rotates to push the cargo out of the storage bin (9) one by one and drop it into the cargo drop chamber (6).

3. A customer rights exchange self-service terminal according to claim 2, characterized in that: The front top of the self-service cabinet (1) is provided with a cabinet door (4), and the cabinet door (4) is configured to be transparent.

4. A customer rights exchange self-service terminal according to claim 1, characterized in that: A partition (7) for separating the object cavity (6) is vertically arranged at the bottom of the self-service cabinet (1), and a guide plate (8) is fixed between the top of the partition plate (7) and the inner wall of the self-service cabinet (1) away from the object cavity (6), and the guide plate (8) is arranged to be inclined toward the object cavity (6).

5. A customer rights exchange self-service terminal according to claim 4, characterized in that: An infrared sensing probe (11) is embedded on the partition (7), and the infrared sensing probe (11) is capable of detecting and obtaining information about objects that have fallen into the falling object cavity (6).

6. A customer rights exchange self-service terminal according to claim 1, characterized in that: The computer (3) is integrated with: The user interaction module (17) is responsible for interacting with the user, including displaying exchange information and receiving user input; Identity verification module (18), which verifies the identity of users and ensures that only qualified users can redeem their rights; The rights query and selection module (19) displays the rights available to users and allows users to select the rights they want to redeem; The redemption processing module (20) processes the user's redemption request, including communication with the backend system, deduction of benefits and preparation of redemption items; The fault monitoring and alarm module (21) monitors the system operation status and promptly detects and reports faults.

7. A customer rights exchange self-service terminal according to claim 6, characterized in that: The user interaction module (17) further comprises: The payment and settlement submodule (22) processes user payments and ensures that redemption fees and points are correctly deducted; A data storage and management submodule (23) stores user information, redemption records and other data, and provides data management functions; The user interface customization submodule (24) allows the administrator to customize the user interface according to needs, including display content and layout.

8. A customer rights exchange self-service terminal according to claim 7, characterized in that: The user interaction module (17) is an LCD display screen (12), a control keyboard (14) and a speaker (16) mounted on a computer (3), and the computer (3) is equipped with a touch screen controller.

9. A customer rights exchange self-service terminal according to claim 6, characterized in that: The identity verification module (18) is an identity card reader (15) mounted on a computer (3) and a facial recognition camera (13) mounted above an LCD display screen (12); the computer (3) is equipped with an identity card reading chip.

10. A customer rights exchange self-service terminal according to claim 6, characterized in that: The user interface customization submodule (24) includes: Interface style selection, providing a variety of preset interface styles, including simple style, technology style, cartoon style, users can choose according to personal preferences; Layout adjustment allows users to freely adjust the layout of interface elements, including button positions and text box sizes, to meet the operating habits of different users; Theme color setting, providing a variety of theme colors for users to choose from, including blue, green, and orange, to enhance the visual appeal of the interface; Quick operation configuration allows users to customize shortcut keys for commonly used functions to improve operation efficiency; Personalized reminder settings: Users can set reminders for expiration of benefits and personalized reminders for successful redemption to ensure that they do not miss important information; Based on interface style selection, layout adjustment, theme color setting, quick operation configuration, and personalized reminder setting, the user interface customization submodule (24) also includes the following technologies: Front-end technology: HTML5, CSS3 and JavaScript front-end technologies are used to achieve dynamic rendering and interactive functions of the interface. At the same time, responsive design technology is used to ensure good display effects of the interface on different devices; Backend technology: Java and Python backend languages ​​are used, combined with Spring Boot and Django frameworks to achieve storage, processing and transmission of user data, and the interaction between the frontend and the backend is achieved through the RESTful API interface; Database technology: MySQL and MongoDB database technologies are used to store user information and interface configuration data, and indexing and caching mechanisms are used to improve data query and processing efficiency; Security technology: HTTPS protocol, SQL injection protection, and XSS attack protection security technologies are used to ensure the security of data transmission and storage. At the same time, user input is strictly verified and filtered to prevent malicious attacks.

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