Household request processing method, system and terminal for clean energy
Through the automated clean energy household request processing method, the problem of inefficient traditional business processing is solved, and more efficient user request processing and business management is achieved.
Patent Information
- Application Number
- CN202411972498.8
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-12-30
- Publication Date
- 2025-05-06
AI Technical Summary
The lack of automated processing of traditional clean energy business processing results in insufficiency and inability to meet user needs.
Provide a method for handling household registration requests for clean energy, including receiving user requests, obtaining user housing installation information, generating household installation work orders, determining installers and issuing work orders, and obtaining installation results. This method improves processing efficiency through automated processes.
By automatically processing user access requests, the processing efficiency of clean energy services is improved and users' needs can be met faster and more accurately.
Smart Images
Figure CN119941155A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the field of clean energy application technology, and in particular to a method, system, terminal and computer-readable storage medium for processing a clean energy household access request. Background Art
[0002] With the continuous development of clean energy companies' cooling and heating, photovoltaic, gas and steam businesses, more and more users are using clean energy, and the number of users' requests for clean energy access is also increasing.
[0003] Traditional clean energy business processing adopts an offline model, but with the increase of business data and the increasing complexity of business scenarios, the offline model lacks automated processing, resulting in low processing efficiency of clean energy business and failure to meet user needs.
[0004] Therefore, the prior art still needs to be improved and developed. Summary of the invention
[0005] The main purpose of the present invention is to provide a method, system, terminal and computer-readable storage medium for processing clean energy home access requests, aiming to solve the problem that traditional clean energy services in the prior art lack automated processing, resulting in low processing efficiency of clean energy services and failure to meet user needs.
[0006] To achieve the above object, the present invention provides a method for processing a clean energy access request, the method comprising the following steps:
[0007] When receiving a clean energy access request from a user, obtaining user house installation information of the user according to the clean energy access request;
[0008] If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information;
[0009] Determine the home installation personnel, and issue the clean energy home installation work order to the home installation personnel;
[0010] The home installation information fed back by the home installation personnel is obtained, and the home installation result is obtained according to the home installation information.
[0011] Optionally, the method for processing a clean energy access request, wherein when receiving a clean energy access request from a user, obtaining the user's house installation information according to the clean energy access request, specifically includes:
[0012] When receiving a clean energy access request from a user, obtaining user information of the user according to the clean energy access request;
[0013] The clean energy access request includes a gas access request, an electricity access request, a cooling or heating access request, or a steam access request;
[0014] The user information includes user name, account number, contact number and address information;
[0015] According to the user information, a query is performed in a preset user information registration database to obtain user house installation information corresponding to the user information.
[0016] Optionally, the method for processing a clean energy home access request, wherein if the user's house installation information satisfies a preset home access installation request, generating a clean energy home access installation work order according to the clean energy home access request and the user's house installation information, specifically includes:
[0017] Obtaining installation point information in the user's house installation information, and determining whether the installation point information satisfies the preset home installation request;
[0018] If yes, then generate a clean energy home installation application, and verify the clean energy home installation application;
[0019] When the verification is passed, a clean energy home installation work order is generated according to the clean energy home installation request, the user information and the installation point information;
[0020] Among them, the clean energy home installation work order includes the work order type, installation time, equipment required for installation and installation point location.
[0021] Optionally, the method for processing a home-entry request for clean energy, wherein the step of determining a home-entry installation personnel and issuing the home-entry installation work order for clean energy to the home-entry installation personnel specifically includes:
[0022] Determine a preset installation personnel database, and match the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel;
[0023] The clean energy home installation work order is dispatched to the target installer, and the target installer is prompted to receive the clean energy home installation work order.
[0024] Optionally, the method for processing a clean energy home installation request, wherein determining a preset installation personnel database and matching the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel, specifically includes:
[0025] Acquire skill data of each installer, and store the installer and the skill data in a corresponding manner in an installer database to obtain the preset installer database;
[0026] The preset skill conditions that need to be met in the clean energy home installation work order are obtained, and installers are matched in the preset installer database according to the preset skill conditions to obtain target installers that meet the preset skill conditions.
[0027] Optionally, the method for processing home installation requests for clean energy, wherein the step of obtaining home installation information fed back by the home installation personnel and obtaining home installation results according to the home installation information, specifically includes:
[0028] Establishing a communication connection with the terminal held by the home installation personnel, and obtaining home installation information fed back by the home installation personnel, wherein the home installation information includes home security inspection results and home installation data;
[0029] When the home installation personnel completes the clean energy home installation work order, a home installation result is generated according to the home safety inspection result and the home installation data.
[0030] Optionally, the method for processing home access requests for clean energy, wherein the step of obtaining home access installation information fed back by the home access installation personnel and obtaining home access installation results according to the home access installation information, further comprises:
[0031] If it is determined that the home installation result is normal, obtaining the user's clean energy usage data in real time;
[0032] When the clean energy usage data is abnormal or does not meet the preset conditions, an alarm will be issued.
[0033] In addition, to achieve the above-mentioned purpose, the present invention further provides a system for processing a clean energy access request, wherein the system for processing a clean energy access request comprises:
[0034] A housing installation information acquisition module, configured to, when receiving a clean energy access request from a user, acquire the user housing installation information of the user according to the clean energy access request;
[0035] A home installation work order generation module, configured to generate a clean energy home installation work order according to the clean energy home installation request and the user's home installation information if the user's home installation information meets the preset home installation request;
[0036] A module for issuing home installation work orders, used to determine home installation personnel and issue the clean energy home installation work order to the home installation personnel;
[0037] The home installation result acquisition module is used to obtain the home installation information fed back by the home installation personnel and obtain the home installation result according to the home installation information.
[0038] In addition, to achieve the above-mentioned purpose, the present invention also provides a terminal, wherein the terminal includes: a memory, a processor, and a clean energy home access request processing program stored on the memory and executable on the processor, and when the clean energy home access request processing program is executed by the processor, the steps of the clean energy home access request processing method as described above are implemented.
[0039] In addition, to achieve the above-mentioned purpose, the present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a clean energy home access request processing program, and when the clean energy home access request processing program is executed by the processor, the steps of the clean energy home access request processing method as described above are implemented.
[0040] In the present invention, when a user's clean energy home access request is received, the user's house installation information is obtained according to the clean energy home access request; if the user's house installation information meets the preset home access installation request, a clean energy home access installation work order is generated according to the clean energy home access request and the user's house installation information; the home access installation personnel are determined, and the clean energy home access installation work order is issued to the home access installation personnel; the home access installation information fed back by the home access installation personnel is obtained, and the home access installation result is obtained according to the home access installation information. When the present invention receives a user's clean energy home access request, the user information and the user's house information can be directly obtained by query, and the user information and the user's house information can be verified. When the clean energy account opening requirements are met, a home access installation work order can be automatically generated, and the corresponding installation personnel can be matched for processing, which effectively improves the processing efficiency of the clean energy home access application and the business management level of clean energy. BRIEF DESCRIPTION OF THE DRAWINGS
[0041] Figure 1 It is a flow chart of a preferred embodiment of the method for processing a clean energy access request of the present invention;
[0042] Figure 2 It is a structural diagram of a preferred embodiment of the clean energy household request processing system of the present invention;
[0043] Figure 3 It is a structural diagram of a preferred embodiment of the terminal of the present invention. DETAILED DESCRIPTION
[0044] In order to make the purpose, technical solution and advantages of the present invention clearer and more specific, the present invention is further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.
[0045] With the continuous development of the cooling and heating, photovoltaic, gas and steam businesses of clean energy companies, the original offline model cannot meet the ideal expectations of business management. The main problems are as follows: 1. The business process lacks automated processing and management efficiency is low; 2. The amount of information continues to increase, data is difficult to communicate, and operational efficiency is low; 3. The lack of big data analysis and processing capabilities makes it difficult to conduct scientific and effective analysis of business data.
[0046] The currently widely used offline model cannot automatically handle the tedious account opening operations, requires a lot of manpower costs, and can no longer cope with increasingly complex business scenarios. Therefore, it is necessary to switch from the traditional offline management model to online system management.
[0047] The customer service management platform is a complex and huge project. It is necessary to adopt a step-by-step and phased implementation strategy to ensure the steady progress and smooth delivery of the project. In order to further improve the level of customer service management, strengthen the refined and dynamic management of business and employee work behaviors, achieve efficient and convenient business circulation, and achieve the work goal of reducing costs and increasing efficiency. The present invention can reduce the risk of information leakage and operation and maintenance development costs through online management of the system, and can automate customer service processes, reduce manual intervention, optimize service efficiency, and reduce enterprise operating costs. In addition, it can provide one-stop, personalized services, quickly respond to customer needs, solve problems in a timely manner, improve customer satisfaction, enhance corporate image, increase market competitiveness, and attract more potential customers. Build a comprehensive and efficient customer service system to support corporate customer relationship management, improve customer satisfaction and loyalty, and enhance the core competitiveness of the enterprise.
[0048] The method for processing a clean energy access request according to a preferred embodiment of the present invention is as follows: Figure 1 As shown, the method for processing the clean energy access request includes the following steps:
[0049] Step S10: When receiving a clean energy access request from a user, obtaining the user's house installation information according to the clean energy access request.
[0050] At present, some small and medium-sized urban clean energy enterprises have not used standardized systems to manage data, resulting in inflexible business processing and lack of configurable modification capabilities. In addition, processing periodic usage data requires a lot of manpower investment, which cannot cope with rapidly changing market and operational challenges. More and more urban clean energy companies are aware of the importance of customer service systems, namely: they need stronger configuration and adaptation capabilities, strong expansion capabilities, real-time data processing capabilities and a variety of data security management measures. By building a customer service management platform, the present invention can shorten the household processing cycle of gas, cooling and heating, photovoltaics and steam, achieve efficient processes, and more accurately collect customer data, achieve deeper insights into customer habits and needs, adapt to different regulatory requirements in different markets, reduce system operation interruptions, and achieve highly scalable operational capabilities. In the face of the above market demands and market opportunities, the customer service management platform can make full use of existing IT facilities and existing system platforms, and eventually gradually replace the original model to meet market demand.
[0051] The customer service management platform provided in the present invention is based on the advanced microservice architecture under the New CIS model. The customer service management platform developed using mainstream native cloud middleware such as SpringCloud and Docker will have technical characteristics such as agile development, fast and flexible deployment, and convenient capacity expansion. It can adapt well to the rapid changes and expansion of clean energy companies' business.
[0052] When a user needs to request clean energy access, he or she can register for clean energy access through a mobile APP or go to a business hall. When the staff receives the access request, they can obtain the user's personal registration information and the information of the house through the customer service management platform to determine whether the user meets the access requirements.
[0053] Specifically, when a clean energy access request from a user is received, the user information of the user is obtained according to the clean energy access request; wherein the clean energy access request includes a gas access request, an electricity access request, a cooling or heating access request, or a steam access request; wherein the user information includes the user's name, account number, contact number, and address information; and according to the user information, a query is performed in a preset user information registration database to obtain the user house installation information corresponding to the user information.
[0054] Staff can receive users' clean energy access requests on the customer service management platform, and call and query users' personal information and corresponding house installation information based on the clean energy access requests, so as to verify the house installation information and determine whether it meets the clean energy access requirements.
[0055] The customer service management platform provided in the present invention has the following functions: 1. It can realize information sharing and transmission, avoid information isolation, and improve the overall decision-making quality; 2. It can realize automated processing and optimize processes, reduce costs such as manual operation and material loss, thereby improving production efficiency, shortening production cycles, and reducing waste of human resources. While enhancing business support, it can more accurately control costs and increase corporate profit margins; 3. Standardized operation of the system can reduce error rates and defect rates, realize online collaboration and communication, strengthen teamwork and exchanges, and also include improving customer satisfaction, improving service efficiency, improving management efficiency, etc., enhancing customer stickiness, thereby continuously increasing profits.
[0056] The system homepage of the customer service management platform provides fuzzy search and advanced search functions, which can quickly locate customer data in various scenarios. Among them, fuzzy search can be performed by entering one of the name, total account number, contact number or address in the search box. The first word of the search condition must be consistent with the first word of the content being searched.
[0057] For customer information management: including house address maintenance, installation point (gas, electricity, steam) maintenance, personal information maintenance and customer account maintenance. Business acceptance includes: customer account opening, customer transfer change, account cancellation processing, customer information change and other business contents. If the search result shows the customer information of an account that has been opened, enter the account opening customer page to see the complete data structure and other business information of the account opened customer, such as arrears, address, customer type, etc. If the search result shows the customer information of a cancelled account, enter the account cancellation customer page to see the customer's historical business data.
[0058] The personnel details page of the customer service management platform mainly displays the name, contact information, certificate information and other attribute information. Click Edit on the details page to enter the editing page. The total account details page of the customer service management platform mainly displays the total account information, personnel information, financial information, bank information, business account information and other attribute information. Click Edit to enter the editing page to edit the total account notes and bank information. Among them, the business account association information and attribute information can only be modified by the system administrator under special circumstances.
[0059] When a user's clean energy access request is received, it is necessary to determine whether it is a single-household request or a multi-household request. For example, if it is a single-household request, the single-household case is created as follows: Click on the case acceptance location in the house drop-down menu on the page to enter the single-household case creation page, and then select the case type, source, and business hall. The types of natural gas cases include complaints, refunds, fee adjustments, and changes to customer information.
[0060] For case query: The case query page allows various conditions to be combined to search for case type, customer name, case status, property address, etc.
[0061] Step S20: If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information.
[0062] After the staff obtains the user's housing information, they need to verify it based on the user's housing information to determine whether it meets the requirements for home entry. For example, it is necessary to determine whether it has a suitable installation point. If not, home entry is not possible. If so, further verification is performed. If it meets the requirements, a corresponding work order can be generated to facilitate the arrangement of the specific process for the subsequent clean energy entry.
[0063] Through the middle-office technology framework of the customer service management platform, business sharing is realized, customer service business is sorted out and analyzed, a customer information center is established, and the customer service system is decoupled. The original complex offline manual operation is transformed into a flexible middle-office processing, abandoning the original traditional model, which is conducive to the rapid expansion of customer service business itself and the integration with the front-end and back-end systems.
[0064] Enter the gas meter information query page through the gas meter information management page, you can perform the operation of adding a gas meter, and enter the gas account opening page under the house drop-down menu on the page, fill in the personnel information, contact information, certificate and natural gas account information, and use this information to create an account opening work order.
[0065] Specifically, the installation point information in the user's house installation information is obtained, and it is determined whether the installation point information meets the preset home installation request; if so, a clean energy home installation application is generated, and the clean energy home installation application is verified; when the verification passes, a clean energy home installation work order is generated according to the clean energy home request, the user information and the installation point information; wherein the clean energy home installation work order includes the work order type, installation time, equipment required for installation and installation point location.
[0066] When the customer service management platform receives multiple appointment businesses, it is necessary to set up the available appointment quantity maintenance. The available appointment quantity maintenance page can query the appointment quantity records maintained in the system, support single modification and deletion of records, batch modification of appointment quantity and batch deletion. When adding new ones, click the Add button. The new appointment quantity pop-up window is divided into single-day addition and batch addition, and switch through the Batch Create or Single Create button.
[0067] The customer service management platform also includes a house details page, which is mainly used to display house information, householder information, installation point information and other attribute information. Clicking the installation point will jump to the installation point details page. Clicking Edit will enter the editing page. If you click Automatically Generate in the Full Address column, the administrative geographical location, community, building, unit floor and room number of the house will be spliced together to generate the full address. The full address can also be entered or modified manually.
[0068] The meter can only be installed at one installation point at a time (if there is no gas installation point, you cannot open a gas account). The meter details page mainly displays the meter information and meter properties. Click Cancel to cancel the meter, and click Reading History to view all the readings of the meter.
[0069] Furthermore, you can also obtain the existing community building information and the newly built community building information through the community building query page. When creating a new community, you need to maintain the community basic information, property information, building information, installation point information and other attribute information. Among them, the building area is divided into new community buildings and old community buildings. The number of floors and the number of households in the building are only recorded, and there is no logical restriction when creating houses later.
[0070] For house installation point maintenance: The house installation point query page can query the system's existing house installation point information, newly built houses and installation points. When building a new house, if you click on the automatic generation in the full address column, the administrative geographical location, community, building, unit floor and room number of the house will be spliced to generate the full address. The full address can also be entered or modified manually. If there is one meter per household, you need to maintain one meter. If there are multiple meters per household, you need to maintain multiple installation points.
[0071] Batch creation of houses: The batch creation of houses page can be used to batch create houses. In the first step, you need to select the community buildings and the templates to be created in batches. The new house will copy the location information of the community, the house attributes of the template house, the installation point attributes and service book, ancillary equipment and area information. Therefore, the template house should maintain the area, riser and meter reading book information, otherwise the batch created houses will lack the above information. In the second step, you need to generate house addresses in batches, which can be automatically generated by uploading Excel or entering address logic. Entering address logic mainly involves entering the format of the unit floor room number, which is divided into prefix, range and suffix. The same suffix must be the same under the same building. If there is no house in the building, you can modify the suffix at will when you associate a house with the building for the first time. The default suffix of the house uploaded by Excel is N / A. In the third step, click Confirm to create after verification, and the house will be created. The system will automatically skip the addresses that fail the verification and create qualified addresses in batches.
[0072] Furthermore, work order creation and query: first, you need to determine whether it is for batch creation or single-household creation. After confirmation, the work order is created through batch creation or single-household temporary creation. After the work order is created, operations such as query, transfer, cancel, and return can be performed.
[0073] When it is determined to be created for a single household, the user information of the target user and the installation point information in the house information are obtained to generate a clean energy home installation work order. This work order contains the specific operation process and operation requirements for clean energy home access, which can facilitate the staff who execute this work order to know the work content.
[0074] Step S30: determine the home installation personnel, and send the clean energy home installation work order to the home installation personnel.
[0075] After the present invention generates a clean energy home installation work order, there is no need for the management personnel to make offline inquiries or determine the home installation personnel through contact. Instead, the present invention can automatically match the installation personnel according to the requirements that need to be met to execute the clean energy home installation work order. Based on this, the present invention pre-sets a skill database of the installers, which stores the relationship between the installers and the skills they possess. Through this skill database, the present invention can automatically match the corresponding home installation personnel who meet the skills required for the clean energy home installation work order, effectively realizing the accurate issuance of the clean energy home installation work order.
[0076] Specifically, the skill data of each installer is obtained, and the installer and the skill data are stored in the installer database corresponding to each other, so as to obtain the preset installer database; the preset skill conditions that need to be met in the clean energy home installation work order are obtained, and the installers are matched in the preset installer database according to the preset skill conditions to obtain the target installer who meets the preset skill conditions; the clean energy home installation work order is dispatched to the target installer, and the target installer is prompted to receive the clean energy home installation work order.
[0077] For single-household work order creation: you can enter the single-household work order creation page in the house drop-down menu on the page. After selecting the work order type, team, operator, planned time and installation point, you can directly generate the work order without going through the appointment process and consuming the appointment quantity. If it is a gas work order type, the work order process includes security inspection, ignition, maintenance, emergency repair, pipe installation and pipe measurement.
[0078] For work orders that have not been assigned (operator rollback or other special circumstances), you can assign work manually. After checking the work order with the pending status, click Assign. If you want to modify the operator of the assigned work order to someone else in the same team, you can also use the Assign function to modify the operator.
[0079] If the work order needs to be transferred to another team, you need to click Modify Team; if you want to cancel the work order, you need to click the work order, enter the work order details page, and click Cancel Work Order. In addition, the work order details page can be returned. After maintaining the return order information, click Return Order to Complete.
[0080] Step S40: obtaining the home installation information fed back by the home installation personnel, and obtaining the home installation result according to the home installation information.
[0081] For on-site activity dispatching and inquiries, you can click Work Order Management-Gas Work Order List to enter the work order query page. Among them, the on-site activity dispatching and inquiry page can perform various condition combinations to query and search for work order information. The queriable work order information includes work team, operator, work order type, and work order status.
[0082] Specifically, a communication connection is established with the terminal held by the home installer, and home installation information fed back by the home installer is obtained, wherein the home installation information includes home safety inspection results and home installation data; when the home installer completes the clean energy home installation work order, the home installation results are generated according to the home safety inspection results and the home installation data.
[0083] Furthermore, if it is determined that the home installation result is normal, the user's clean energy usage data is obtained in real time; when the clean energy usage data is abnormal or does not meet preset conditions, an alarm is issued.
[0084] The present invention also provides metering management services, billing management services, fee management services, WeChat online services and APP mobile services. Among them, metering management services include: meter creation, reading viewing page, area editing, meter information single-household modification, heat meter (gas meter) maintenance, heat meter (gas meter) query and meter disassembly. Real estate meter information-gas meter abnormal management Enter the gas meter information query page and confirm the reading. After confirming the reading, single-household billing can be performed. Billing management services include price management, charging rule management, single-household billing and billing cycle management. Fee management services include: fee information query, payment management, fee adjustment, fee cancellation and fee report. WeChat online services include self-service payment, historical bill query, business appointment, appointment status details and customer binding. APP mobile services include: APP receiving work orders, APP charging, online job return orders, generating and sending material orders.
[0085] After the installation of clean energy is completed, the present invention can establish a communication connection between the meter in the user's home and the customer service management platform, and can monitor the user's clean energy usage data in real time through the meter. When the user's balance is insufficient, the meter can issue an alarm, or the mobile terminal can notify the user through a text message reminder that the user needs to pay in time. At the same time, the user can also directly obtain his own clean energy usage data on the mobile terminal and pay online to ensure the normal use of clean energy.
[0086] When there is an abnormality in the use of clean energy in the user's home, feedback can also be provided through the data recorded by the meter. On the one hand, an alarm will be issued to the user; on the other hand, the abnormal data will also be uploaded to the customer service management platform so that the customer service management platform can issue a processing work order in time for processing, which can effectively ensure the safe use of users' clean energy.
[0087] The present invention designs different customer models according to different user characteristics, so as to better provide services for heating scenario customers, distributed photovoltaic customers, steam customers and other complex customers. On this basis, a customer service management platform that conforms to the business background is established, so that one platform can handle four businesses: gas, electricity, cooling and heating, and steam. It covers the current service processes of clean energy companies, and covers WeChat public accounts and customer service mobile apps. It supports multi-channel business processing, which can effectively reduce the workload of management and recording, and automatically manage and record at the same time, providing a better user experience. Through the application of new technologies, supported by digital intelligent services, a custom billing engine can realize visual editing of billing rules and algorithms and support real-time publishing of rule algorithms. At the same time, it can also achieve zero service interruption during the publishing process.
[0088] In summary, the customer service management platform construction project set up by the present invention realizes the functional requirements of customer information management, business acceptance, metering management, billing management and fee management, and can support the convenient mode unique to mobile terminals, and integrates on-site business modules such as maintenance, security inspection, ignition and inspection, and replaces the original paper order mode by connecting with the customer service system, so as to achieve the purpose of cost reduction. From the perspective of customers and employees, it brings customers a faster service response speed, makes customer operations more refined and efficient, makes employee operations simpler and faster, and makes management decisions more accurate and scientific.
[0089] Furthermore, if Figure 2 As shown, based on the above-mentioned method for processing home access requests of clean energy, the present invention also provides a system for processing home access requests of clean energy, wherein the system for processing home access requests of clean energy comprises:
[0090] The housing installation information acquisition module 51 is used to, when receiving a clean energy access request from a user, acquire the user housing installation information of the user according to the clean energy access request;
[0091] A home installation work order generating module 52 is used to generate a clean energy home installation work order according to the clean energy home installation request and the user's home installation information if the user's home installation information meets the preset home installation request;
[0092] The home installation work order issuing module 53 is used to determine the home installation personnel and issue the clean energy home installation work order to the home installation personnel;
[0093] The home installation result acquisition module 54 is used to obtain the home installation information fed back by the home installation personnel, and obtain the home installation result according to the home installation information.
[0094] Furthermore, if Figure 3 As shown, based on the above-mentioned method and system for processing household access requests for clean energy, the present invention also provides a terminal accordingly, and the terminal includes a processor 10, a memory 20 and a display 30. Figure 3 Only some components of the terminal are shown, but it should be understood that it is not required to implement all of the components shown, and more or fewer components may be implemented instead.
[0095] In some embodiments, the memory 20 may be an internal storage unit of the terminal, such as a hard disk or memory of the terminal. In other embodiments, the memory 20 may also be an external storage device of the terminal, such as a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a secure digital (SecureDigital, SD) card, a flash card (Flash Card), etc. equipped on the terminal. Furthermore, the memory 20 may also include both an internal storage unit of the terminal and an external storage device. The memory 20 is used to store application software and various types of data installed on the terminal, such as the program code of the installation terminal. The memory 20 may also be used to temporarily store data that has been output or is to be output. In one embodiment, a clean energy home access request processing program 40 is stored on the memory 20, and the clean energy home access request processing program 40 can be executed by the processor 10, thereby realizing the clean energy home access request processing method in the present application.
[0096] In some embodiments, the processor 10 may be a central processing unit (CPU), a microprocessor or other data processing chip, used to run the program code or process data stored in the memory 20, such as executing the clean energy home access request processing method.
[0097] In some embodiments, the display 30 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch device, etc. The display 30 is used to display information on the terminal and to display a visual user interface.
[0098] In one embodiment, when the processor 10 executes the clean energy access request processing program 40 in the memory 20, the following steps are implemented:
[0099] When receiving a clean energy access request from a user, obtaining user house installation information of the user according to the clean energy access request;
[0100] If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information;
[0101] Determine the home installation personnel, and issue the clean energy home installation work order to the home installation personnel;
[0102] The home installation information fed back by the home installation personnel is obtained, and the home installation result is obtained according to the home installation information.
[0103] When receiving a clean energy access request from a user, obtaining the user's house installation information according to the clean energy access request specifically includes:
[0104] When receiving a clean energy access request from a user, obtaining user information of the user according to the clean energy access request;
[0105] The clean energy access request includes a gas access request, an electricity access request, a cooling or heating access request, or a steam access request;
[0106] The user information includes user name, account number, contact number and address information;
[0107] According to the user information, a query is performed in a preset user information registration database to obtain user house installation information corresponding to the user information.
[0108] If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information, specifically including:
[0109] Obtaining installation point information in the user's house installation information, and determining whether the installation point information satisfies the preset home installation request;
[0110] If yes, then generate a clean energy home installation application, and verify the clean energy home installation application;
[0111] When the verification is passed, a clean energy home installation work order is generated according to the clean energy home installation request, the user information and the installation point information;
[0112] Among them, the clean energy home installation work order includes the work order type, installation time, equipment required for installation and installation point location.
[0113] The step of determining the home installation personnel and issuing the clean energy home installation work order to the home installation personnel specifically includes:
[0114] Determine a preset installation personnel database, and match the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel;
[0115] The clean energy home installation work order is dispatched to the target installer, and the target installer is prompted to receive the clean energy home installation work order.
[0116] The step of determining a preset installation personnel database and matching the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel specifically includes:
[0117] Acquire skill data of each installer, and store the installer and the skill data in a corresponding manner in an installer database to obtain the preset installer database;
[0118] The preset skill conditions that need to be met in the clean energy home installation work order are obtained, and installers are matched in the preset installer database according to the preset skill conditions to obtain target installers that meet the preset skill conditions.
[0119] The obtaining of the home installation information fed back by the home installation personnel and obtaining the home installation result according to the home installation information specifically includes:
[0120] Establishing a communication connection with the terminal held by the home installation personnel, and obtaining home installation information fed back by the home installation personnel, wherein the home installation information includes home security inspection results and home installation data;
[0121] When the home installation personnel completes the clean energy home installation work order, a home installation result is generated according to the home safety inspection result and the home installation data.
[0122] The step of obtaining the home installation information fed back by the home installation personnel and obtaining the home installation result according to the home installation information further includes:
[0123] If it is determined that the home installation result is normal, obtaining the user's clean energy usage data in real time;
[0124] When the clean energy usage data is abnormal or does not meet the preset conditions, an alarm will be issued.
[0125] The present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a clean energy home access request processing program, and when the clean energy home access request processing program is executed by a processor, the steps of the clean energy home access request processing method as described above are implemented.
[0126] In summary, the present invention provides a method, system, terminal and computer-readable storage medium for processing clean energy home access requests, the method comprising: when receiving a user's clean energy home access request, obtaining the user's house installation information according to the clean energy home access request; if the user's house installation information meets the preset home access installation request, generating a clean energy home access installation work order according to the clean energy home access request and the user's house installation information; determining the home access installation personnel, and issuing the clean energy home access installation work order to the home access installation personnel; obtaining the home access installation information fed back by the home access installation personnel, and obtaining the home access installation result according to the home access installation information. When the present invention receives the user's clean energy home access request, it can directly obtain the user information and the user's house information by query, and verify the user information and the user's house information. When the clean energy account opening requirements are met, the home access installation work order can be automatically generated, and the corresponding installation personnel can be matched for processing, which effectively improves the processing efficiency of the clean energy home access application and the business management level of clean energy.
[0127] It should be noted that, in this article, the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or terminal including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or terminal. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the presence of other identical elements in the process, method, article or terminal including the element.
[0128] Of course, those skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing related hardware (such as a processor, a controller, etc.) through a computer program, and the program can be stored in a computer-readable storage medium that can be read by a computer, and the program can include the processes of the above-mentioned method embodiments when executed. The computer-readable storage medium can be a memory, a disk, an optical disk, etc.
[0129] It should be understood that the application of the present invention is not limited to the above examples. For ordinary technicians in this field, improvements or changes can be made based on the above description. All these improvements and changes should fall within the scope of protection of the claims attached to the present invention.
Claims
1. A method for processing a clean energy access request, characterized in that: The method for processing a clean energy access request includes: When receiving a clean energy access request from a user, obtaining user house installation information of the user according to the clean energy access request; If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information; Determine the home installation personnel, and issue the clean energy home installation work order to the home installation personnel; The home installation information fed back by the home installation personnel is obtained, and the home installation result is obtained according to the home installation information.
2. The method for processing clean energy access requests according to claim 1, characterized in that: When receiving a clean energy access request from a user, obtaining the user's house installation information according to the clean energy access request specifically includes: When receiving a clean energy access request from a user, obtaining user information of the user according to the clean energy access request; The clean energy access request includes a gas access request, an electricity access request, a cooling or heating access request, or a steam access request; The user information includes user name, account number, contact number and address information; According to the user information, a query is performed in a preset user information registration database to obtain user house installation information corresponding to the user information.
3. The method for processing clean energy access requests according to claim 2, characterized in that: If the user's house installation information meets the preset home installation request, a clean energy home installation work order is generated according to the clean energy home installation request and the user's house installation information, specifically including: Obtaining installation point information in the user's house installation information, and determining whether the installation point information satisfies the preset home installation request; If yes, then generate a clean energy home installation application, and verify the clean energy home installation application; When the verification is passed, a clean energy home installation work order is generated according to the clean energy home installation request, the user information and the installation point information; Among them, the clean energy home installation work order includes the work order type, installation time, equipment required for installation and installation point location.
4. The method for processing clean energy access requests according to claim 1, characterized in that: The step of determining the home installation personnel and issuing the clean energy home installation work order to the home installation personnel specifically includes: Determine a preset installation personnel database, and match the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel; The clean energy home installation work order is dispatched to the target installer, and the target installer is prompted to receive the clean energy home installation work order.
5. The method for processing clean energy access requests according to claim 4, characterized in that: The step of determining a preset installation personnel database and matching the clean energy home installation work order with the preset installation personnel database to obtain a target installation personnel specifically includes: Acquire skill data of each installer, and store the installer and the skill data in a corresponding manner in an installer database to obtain the preset installer database; The preset skill conditions that need to be met in the clean energy home installation work order are obtained, and installers are matched in the preset installer database according to the preset skill conditions to obtain target installers that meet the preset skill conditions.
6. The method for processing clean energy access requests according to claim 1, characterized in that: The obtaining of the home installation information fed back by the home installation personnel and obtaining the home installation result according to the home installation information specifically includes: Establishing a communication connection with the terminal held by the home installation personnel, and obtaining home installation information fed back by the home installation personnel, wherein the home installation information includes home security inspection results and home installation data; When the home installation personnel completes the clean energy home installation work order, a home installation result is generated according to the home safety inspection result and the home installation data.
7. The method for processing clean energy access requests according to claim 1 or 6, characterized in that: The step of obtaining the home installation information fed back by the home installation personnel and obtaining the home installation result according to the home installation information further includes: If it is determined that the home installation result is normal, obtaining the user's clean energy usage data in real time; When the clean energy usage data is abnormal or does not meet the preset conditions, an alarm will be issued.
8. A clean energy home access request processing system, characterized in that: The clean energy home access request processing system comprises: A housing installation information acquisition module, configured to, when receiving a clean energy access request from a user, acquire the user housing installation information of the user according to the clean energy access request; A home installation work order generation module, configured to generate a clean energy home installation work order according to the clean energy home installation request and the user's home installation information if the user's home installation information meets the preset home installation request; A module for issuing home installation work orders, used to determine home installation personnel and issue the clean energy home installation work order to the home installation personnel; The home installation result acquisition module is used to obtain the home installation information fed back by the home installation personnel and obtain the home installation result according to the home installation information.
9. A terminal, characterized in that: The terminal includes: a memory, a processor, and a clean energy home access request processing program stored in the memory and executable on the processor. When the clean energy home access request processing program is executed by the processor, the steps of the clean energy home access request processing method as described in any one of claims 1 to 7 are implemented.
10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a clean energy home access request processing program, and when the clean energy home access request processing program is executed by a processor, the steps of the clean energy home access request processing method as described in any one of claims 1-7 are implemented.