Park cooperative office platform and method based on cloud service

Abstract

The invention relates to the technical field of collaborative office, in particular to a park collaborative office platform and method based on cloud service. The method comprises the following steps: acquiring problem reporting information; analyzing the problem reporting information, and determining reporting content; analyzing the reported content, determining a problem type and a problem attribution condition, and determining management personnel information according to the problem attribution condition; determining a solution means according to the reported content and the problem type; and based on the management personnel information and the solving means, obtaining solving feedback from the management personnel, determining whether the problem is solved, and if the problem is solved, generating a report according to the solving feedback. And through an intelligent analysis technology, the reported problem is accurately analyzed, and the responsibility attribution is determined, so that the responsible management personnel can be quickly positioned. Automatic matching is achieved, related management personnel are notified, manual searching and notifying time is shortened, the response speed is increased, and decision making time is shortened. And updating the problem state to ensure that the problem is effectively tracked.

Description

Technical Field

[0001] The present application relates to the field of collaborative office technology, and in particular to a campus collaborative office platform and method based on cloud services. Background Art

[0002] With the continuous development of cloud computing technology, enterprises are gradually migrating their business processes to cloud platforms to achieve optimal resource allocation and flexible business expansion. In the field of collaborative office, cloud service-based solutions provide enterprises with an efficient and convenient way of working.

[0003] However, in the existing collaborative office environment, many work processes are still cumbersome and cannot be effectively coordinated through simple work orders or online documents, resulting in multi-department coordination, long work cycles and feedback cycles, and complex processes and severe response speed in the collaborative office process. Summary of the invention

[0004] The present application provides a campus collaborative office platform and method based on cloud services to solve the above problems.

[0005] In a first aspect, the present application provides a campus collaborative office method based on cloud services, the method comprising: Obtain problem reporting information; analyze the problem reporting information and determine the reporting content; Analyze the reported content, determine the problem type and problem attribution, and determine the management personnel information based on the problem attribution; Determine the solution according to the reported content and the type of problem; Based on the management personnel information and the solution, obtain solution feedback from the management personnel to determine whether the problem is solved. If the problem is solved, generate a report based on the solution feedback.

[0006] Through this solution, reported problem information can be quickly collected and reported in real time no matter where in the park you are, ensuring that problems are recorded and handled in a timely manner. Through intelligent analysis technology, reported problems can be accurately analyzed and key information can be extracted. Problems are automatically classified, the nature of the problems is identified, and the responsibility is determined, so that the responsible managers can be quickly located. According to the ownership of the problem, the relevant managers are automatically matched and notified, reducing the time for manual search and notification and improving the response speed. According to the specific situation of the problem, appropriate solutions are recommended to help managers make decisions and reduce decision-making time. Through the cloud platform, managers can provide real-time feedback on the progress and results of problem solving, and update the problem status accordingly to ensure that the problem is effectively tracked. According to the feedback of managers, problem solving reports are automatically generated.

[0007] Optionally, analyzing the problem reporting information to determine the reporting content includes: Determine the reporting location according to the problem reporting information; determine the coordinate information of the park according to the reported location; Analyze the problem reporting information and determine the reporting image and text type; Determine an information analysis plan based on the reported image and text type; Based on the information analysis scheme, the problem reporting information is analyzed to obtain an analysis result, and the reporting content is determined according to the analysis result.

[0008] This solution can be used to quickly locate the specific location where the problem occurred. The specific location where the problem occurred is mapped to the GIS map of the park, so that managers can intuitively identify the problem location. Identify different media types in the reported information to ensure the integrity of the information. Select appropriate parsing technology to improve the accuracy and efficiency of the analysis. Extract key information such as the description of equipment failure and the damage of facilities in the reported information through parsing technology to provide data support for further analysis of the problem. Convert the parsed information into analyzable text descriptions, labels, classifications and other formats to facilitate managers to quickly identify the problem. Through the analysis results, clarify the specific description and nature of the problem, such as the description of the equipment failure and the damage of the facilities.

[0009] Optionally, analyzing the reported content to determine the problem type and problem attribution includes: Analyze the analysis results to determine the fault scale and fault type; Determine the fault type as the problem type; Determine the impact of the fault according to the fault type and the fault scale; Obtaining management authority allocation, analyzing the management authority allocation and the impact of the fault, and determining fault repair logic; According to the fault repair logic, the problem attribution is determined.

[0010] Through this solution, through in-depth analysis of the parsing results, the scale and type of the fault can be accurately determined, providing a basis for subsequent processing. Clarifying the classification of faults, such as equipment failure, facility damage, and security alarms, will help to formulate targeted solutions. Assessing the scope and severity of the fault will help to reasonably allocate resources and formulate corresponding repair plans. Analyzing the specific impact of the fault on the park operation and users will provide a reference for subsequent decision-making and ensure that the problem is properly handled. Understanding the responsibilities and authorities of different managers will help to clarify responsibilities and ensure that problems can be correctly assigned and solved. According to the allocation of authority, determine which managers are responsible for handling the problem and improve the efficiency of problem handling. According to the type, scale and impact of the fault, as well as the allocation of management authority, formulate a reasonable fault repair process, reduce unnecessary steps and approvals, and improve the speed of repair. According to the type, scale and impact of the fault, as well as the allocation of management authority, formulate a reasonable fault repair process, reduce unnecessary steps and approvals, and improve the speed of repair.

[0011] Optionally, determining a solution according to the reported content and the problem type includes: According to the problem type, determine whether there is equipment to be maintained; If so, determining the on-site situation of the equipment to be maintained according to the reported content; Analyze the fault repair logic and the on-site conditions, and determine the equipment and materials to be used for repair; Determine the quantity of equipment used for repair and the quantity of materials used for repair according to the impact of the fault; The number of equipment used for the repair and the number of materials used for the repair are determined as a solution.

[0012] Through this solution, by identifying the type of problem, ensure that the correct repair strategy is adopted. Quickly screen out the affected equipment to reduce the time and resource consumption of manual inspection. Identify the actual fault situation of the equipment to ensure the pertinence and effectiveness of the repair work. According to the predefined repair logic, automatically recommend the repair steps and required resources to improve the standardization and efficiency of the repair work. According to the on-site conditions of the equipment and the fault repair logic, select the most appropriate equipment and materials to avoid waste of resources. By evaluating the impact of the fault on the operation, you can reasonably plan resource allocation and ensure that key problems are solved as a priority. Accurately calculate the number of equipment required to avoid over-purchasing or under-purchasing and optimize resource allocation. Accurately calculate the number of materials required to reduce inventory backlogs and procurement costs. Use the determined number of equipment and materials as a solution to provide clear operating guidelines for the maintenance team and speed up problem solving.

[0013] Optionally, determining the management personnel information according to the attribution of the problem includes: Determine the length of time the problem has been delayed based on the type of problem and the content of the report; Determine the group to which the reported content should be copied based on the ownership of the problem; Determine the actual manager of the reported content according to the fault repair logic, the CC group and the delay duration of the problem, obtain the personnel information of the actual manager, and determine the personnel information as the manager information; Determining a solution according to the reported content and the problem type includes: Based on the actual management personnel, a temporary service communication framework is established; Based on the temporary service communication frame and the management authority, determining the command logic; The command logic is determined as the solution.

[0014] Through this solution, by identifying the problem type, you can quickly locate the professional field to which the problem belongs, thereby determining the manager responsible for that field. Clarifying the department to which the problem belongs helps to assign the problem to the corresponding responsible team and ensure that the problem is handled professionally. Through the organizational structure database, you can quickly find and confirm the department or team responsible for the problem, reducing the search time. Identify the key managers who are actually responsible for solving the problem. Collecting the detailed contact information of managers helps to communicate and coordinate effectively during the problem solving process. Recording the contact information of managers in the system helps to find and update at any time, improving the efficiency of information management. Identify other managers or departments who need to be notified or involved in problem solving to ensure wide dissemination and collaboration of information. Update the manager information record according to the needs of the CC group to ensure that the information of all relevant personnel is up to date. Check the manager information to ensure the accuracy and completeness of the information, providing a reliable basis for problem solving.

[0015] Optionally, obtaining solution feedback from the manager based on the manager information and the solution to determine whether the problem is solved includes: Retrieving the warehouse in-and-out information, and analyzing the warehouse in-and-out information based on the equipment quantity and the material quantity to determine whether the repair equipment and the repair materials are shipped out in accordance with the quantity; If the quantity is not shipped out according to the quantity, the purchase demand shall be determined based on the quantity of equipment and the quantity of materials; According to the command logic, the highest manager is determined, and the procurement demand is sent to the highest manager via the temporary service communication box.

[0016] Through this solution, the accuracy and real-time nature of inventory data can be ensured. By comparing inventory data with actual demand, deficiencies in inventory management can be discovered and inventory levels can be adjusted in a timely manner. Purchase quantities can be determined based on actual demand to avoid over-purchase or insufficient inventory and optimize inventory costs. The person in charge of purchasing decisions can be identified to ensure efficient procurement processes and clear responsibilities. Procurement requirements can be sent through real-time communication tools to speed up the approval process and reduce communication costs.

[0017] Optionally, determining the information parsing scheme according to the reported image and text type includes: Determine whether there is a video in the problem reporting information according to the reported image and text type; If it exists, divide the video into frames to determine a number of frames; Analyze each frame to determine the intensity of picture changes; Determining a video analysis scheme according to the intensity of the picture change; If there is no video, determining whether there is voice information in the problem reporting information according to the reported image and text type; If so, performing a noisiness analysis on the voice information to determine the noisiness level; Determining a speech analysis scheme according to the noise level; The voice analysis scheme and / or the video analysis scheme are determined as information parsing schemes.

[0018] Through this solution, the content and format of the reported information can be identified. Through video analysis, the process of the event can be captured and recorded. Assessing the intensity of image changes helps to identify key events or abnormal situations. Choosing a suitable video analysis solution can more accurately analyze video content and improve the efficiency of problem solving. Through voice analysis, key information can be extracted from voice. Choosing a suitable voice analysis solution can more accurately analyze voice content and improve the efficiency of problem solving. Integrating video and voice analysis solutions can provide multi-angle information analysis and enhance the comprehensiveness of problem solving.

[0019] Optionally, before determining the procurement demand according to the quantity of the equipment and the quantity of the materials, the method further includes: If the quantity is not shipped out, determine whether there is a replacement material based on the warehouse in and out information; If it is determined that there is a replacement material, analyzing the material information of the replacement material to obtain an information analysis result; Determine the actual amount of the replacement material according to the information analysis result, the number of the equipment and the number of the material; Based on the actual usage, the warehouse in-and-out information is analyzed to determine whether the replacement materials are shipped out in accordance with the quantity.

[0020] This solution ensures the accuracy and timeliness of inventory data. By comparing the inventory records with actual needs, deficiencies in inventory management can be discovered and inventory levels can be adjusted in a timely manner. If replacement materials are available in inventory, maintenance work can be delayed due to lack of materials. Ensure that the information of replacement materials is accurate. By analyzing the detailed information of replacement materials, it can be evaluated whether it is suitable for use as a substitute. According to the number of equipment and the number of materials, the required amount of replacement materials can be accurately calculated to avoid waste or shortage. Ensure that there is sufficient inventory of replacement materials in the warehouse to meet maintenance needs and avoid unnecessary purchases. Analyze the warehouse's inventory information to ensure that the outbound quantity of replacement materials matches the actual quantity to prevent inventory errors.

[0021] Optionally, parsing the problem reporting information based on the information parsing scheme to obtain a parsing result, and determining the reporting content according to the parsing result includes: Based on the video analysis solution, analyzing the video data in the problem reporting information to obtain a video data analysis result; Obtain a GIS map of the park; determine the location of the incident based on the video data analysis results and the GIS map of the park; Based on the voice analysis scheme, analyzing the voice information in the problem reporting information to obtain a voice analysis result; Performing a secondary verification of the incident location based on the voice analysis result to determine the actual incident location, and determining the incident details based on the voice analysis result and the video data analysis result; The incident details and the actual location of the incident are determined as the reporting content.

[0022] Through this solution, the time, location, behavior and other information of the incident can be extracted by analyzing the video data. The park GIS map provides spatial information, which helps to correspond the location information obtained from the video analysis with the actual geographic coordinates, and improve the accuracy of positioning. The park GIS map provides spatial information, which helps to correspond the location information obtained from the video analysis with the actual geographic coordinates, and improve the accuracy of positioning. Through voice analysis, the reporter's description, emotions and other voice information can be obtained to provide supplementary information for the secondary verification of the location of the incident. Secondary verification of the location of the incident through the voice analysis results can reduce positioning errors and ensure the accuracy of the location of the incident. Combining video data and voice analysis results, the situation at the time of the incident can be analyzed in detail. Integrate data and information from different sources to form a complete analysis result to provide support for the final reporting content. Determine the reporting content based on the analysis results to ensure that the reported information is accurate and comprehensive, which helps managers quickly identify problems and make decisions.

[0023] In a second aspect, the present application provides a park collaborative office platform based on cloud services, the system comprising: An information analysis module is used to obtain problem reporting information; analyze the problem reporting information, and determine the reporting content; A content analysis module is used to analyze the reported content, determine the problem type and problem attribution, and determine the management personnel information according to the problem attribution; A means determination module, used to determine a solution means according to the reported content and the problem type; The feedback analysis module is used to obtain solution feedback from the manager based on the manager information and the solution method, determine whether the problem is solved, and if solved, generate a report based on the solution feedback.

[0024] Optionally, when the information analysis module analyzes the problem reporting information and determines the reporting content, it is used to: Determine the reporting location according to the problem reporting information; determine the coordinate information of the park according to the reported location; Analyze the problem reporting information and determine the reporting image and text type; Determine an information analysis plan based on the reported image and text type; Based on the information analysis scheme, the problem reporting information is analyzed to obtain an analysis result, and the reporting content is determined according to the analysis result.

[0025] Optionally, when the content analysis module analyzes the reported content and determines the problem type and problem attribution, it is used to: Analyze the analysis results to determine the fault scale and fault type; Determine the fault type as the problem type; Determine the impact of the fault according to the fault type and the fault scale; Obtaining management authority allocation, analyzing the management authority allocation and the impact of the fault, and determining fault repair logic; According to the fault repair logic, the problem attribution is determined.

[0026] Optionally, when the means determination module determines the solution means according to the reported content and the problem type, it is used to: According to the problem type, determine whether there is equipment to be maintained; If so, determining the on-site situation of the equipment to be maintained according to the reported content; Analyze the fault repair logic and the on-site conditions, and determine the equipment and materials to be used for repair; Determine the quantity of equipment used for repair and the quantity of materials used for repair according to the impact of the fault; The number of equipment used for the repair and the number of materials used for the repair are determined as a solution.

[0027] Optionally, when the content analysis module determines the management personnel information according to the attribution of the problem, it is used to: Determine the length of time the problem has been delayed based on the type of problem and the content of the report; Determine the group to which the reported content should be copied based on the ownership of the problem; Determine the actual manager of the reported content according to the fault repair logic, the CC group and the delay duration of the problem, obtain the personnel information of the actual manager, and determine the personnel information as the manager information; When determining the solution according to the reported content and the problem type, it is used to: Based on the actual management personnel, a temporary service communication framework is established; Based on the temporary service communication frame and the management authority, determining the command logic; The command logic is determined as the solution.

[0028] Optionally, the feedback analysis module obtains solution feedback from the manager based on the manager information and the solution, and when determining whether the problem is solved, is used to: Retrieving the warehouse in-and-out information, and analyzing the warehouse in-and-out information based on the equipment quantity and the material quantity to determine whether the repair equipment and the repair materials are shipped out in accordance with the quantity; If the quantity is not shipped out according to the quantity, the purchase demand shall be determined based on the quantity of equipment and the quantity of materials; According to the command logic, the highest manager is determined, and the procurement demand is sent to the highest manager via the temporary service communication box.

[0029] Optionally, when the information analysis module determines the information analysis scheme according to the reported image and text type, it is used to: Determine whether there is a video in the problem reporting information according to the reported image and text type; If it exists, divide the video into frames to determine a number of frames; Analyze each frame to determine the intensity of picture changes; Determining a video analysis scheme according to the intensity of the picture change; If there is no video, determining whether there is voice information in the problem reporting information according to the reported image and text type; If so, performing a noisiness analysis on the voice information to determine the noisiness level; Determining a speech analysis scheme according to the noise level; The voice analysis scheme and / or the video analysis scheme are determined as information parsing schemes.

[0030] Optionally, the park collaborative office platform based on cloud services further includes a replacement analysis module for: If the quantity is not shipped out, determine whether there is a replacement material based on the warehouse in and out information; If it is determined that there is a replacement material, analyzing the material information of the replacement material to obtain an information analysis result; Determine the actual amount of the replacement material according to the information analysis result, the number of the equipment and the number of the material; Based on the actual usage, the warehouse in-and-out information is analyzed to determine whether the replacement materials are shipped out in accordance with the quantity.

[0031] Optionally, the information analysis module analyzes the problem reporting information based on the information analysis scheme to obtain an analysis result, and determines the reporting content according to the analysis result, and is used to: Based on the video analysis solution, analyzing the video data in the problem reporting information to obtain a video data analysis result; Obtain a GIS map of the park; determine the location of the incident based on the video data analysis results and the GIS map of the park; Based on the voice analysis scheme, analyzing the voice information in the problem reporting information to obtain a voice analysis result; Performing a secondary verification of the incident location based on the voice analysis result to determine the actual incident location, and determining the incident details based on the voice analysis result and the video data analysis result; The incident details and the actual location of the incident are determined as the reporting content. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, a brief introduction will be given below to the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0033] Figure 1 A schematic diagram of an application scenario provided for an embodiment of the present application; Figure 2 A flow chart of a campus collaborative office method based on cloud services provided in one embodiment of the present application; Figure 3 A schematic diagram of the structure of a campus collaborative office platform based on cloud services provided in one embodiment of the present application. DETAILED DESCRIPTION

[0034] In order to make the purpose, technical scheme and advantages of the embodiments of the present application clearer, the technical scheme in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0035] In addition, the term "and / or" in this article is only a description of the association relationship of associated objects, indicating that there can be three relationships. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this article, unless otherwise specified, generally means that the associated objects before and after are in an "or" relationship.

[0036] The embodiments of the present application are further described in detail below in conjunction with the drawings in the specification.

[0037] With the continuous development of cloud computing technology, enterprises are gradually migrating their business processes to cloud platforms to achieve optimal resource allocation and flexible business expansion. In the field of collaborative office, cloud service-based solutions provide enterprises with an efficient and convenient way of working.

[0038] However, in the existing collaborative office environment, many work processes are still cumbersome and cannot be effectively coordinated through simple work orders or online documents, resulting in multi-department coordination, long work cycles and feedback cycles, and complex processes and severe response speed in the collaborative office process.

[0039] Based on this, the present application provides a park collaborative office platform and method based on cloud services, which obtains problem reporting information; analyzes problem reporting information and determines the content of the report; analyzes the content of the report to determine the problem type and the problem attribution, and determines the information of the manager according to the attribution of the problem; determines the solution according to the content of the report and the problem type; obtains solution feedback from the manager based on the information of the manager and the solution, determines whether the problem is solved, and if solved, generates a report based on the solution feedback. Quickly collect the reported problem information, and report it in real time no matter where in the park you are, to ensure that the problem is recorded and handled in a timely manner. Through intelligent analysis technology, accurately analyze the reported problems and extract key information. Automatically classify the problems, identify the nature of the problems, and determine the responsibility, so as to quickly locate the responsible manager. According to the attribution of the problem, automatically match and notify the relevant managers, reduce the time of manual search and notification, and improve the response speed. According to the specific situation of the problem, recommend appropriate solutions and required resources, which helps managers make decisions and reduce decision-making time. Through the cloud platform, managers can feedback the progress and results of problem solving in real time, update the problem status accordingly, and ensure that the problem is effectively tracked. Automatically generate problem-solving reports based on management feedback.

[0040] Figure 1 A schematic diagram of an application scenario provided for the present application. In a collaborative office scenario in a park, the method provided by the present application is applied. Specifically, the method provided by the present application is applied to any server, and the server interacts with the user terminal and the management terminal to obtain the problem reporting information uploaded by the user terminal. Through intelligent analysis technology, the reported problems are accurately analyzed and key information is extracted. Automatically classify the problems, identify the nature of the problems, and determine the responsibility, so as to quickly locate the responsible manager. According to the ownership of the problem, automatically match and notify the relevant managers, reduce the time for manual search and notification, improve the response speed, and reduce the decision-making time. Obtain solution feedback from the management terminal used by the manager, update the problem status accordingly, and ensure that the problem is effectively tracked. Automatically generate a problem resolution report based on the feedback from the manager. For specific implementation methods, please refer to the following embodiments.

[0041] Figure 2 This is a flow chart of a cloud service-based campus collaborative office method provided in an embodiment of the present application. The method of this embodiment can be applied to the servers in the above scenarios. Figure 2 As shown, the method includes: S201, obtaining problem reporting information; analyzing the problem reporting information and determining the reporting content; Problem reporting information can be text, pictures, videos, or voice recordings of problems reported through mobile applications, web interfaces, or other online tools.

[0042] The content of the report may be a specific problem description such as equipment failure, facility damage, safety alarm, etc. contained in the report information.

[0043] Specifically, in a typical office park scenario, when a user or owner finds a problem, they need to report the problem to the corresponding property manager. Subsequently, the property manager needs to arrange for a maintenance technician to conduct an on-site inspection. After the inspection, the maintenance technician needs to report to the warehouse management department to confirm the inventory of the parts required for the repair. If the inventory is insufficient, the procurement department needs to be contacted for procurement. This process involves the collaboration of multiple departments and personnel, and requires a series of approval processes, including the signature and consent of the person in charge, before the maintenance work can be completed. To solve the above problems, collaborative office work is carried out without changing the existing workflow authority and responsibility attribution, and text descriptions, pictures, videos or voice records of the problem information are uploaded through mobile devices or other online tools. The reported problem information is received and stored through the API interface. The reported information is pre-processed by video framing, picture recognition, voice recognition, etc. to extract key information. The specific location of the problem is determined using the GIS map and the reported location information. Based on the extracted information, the specific content of the reported problem is analyzed and determined.

[0044] S202, analyzing the reported content, determining the problem type and problem attribution, and determining the management personnel information according to the problem attribution; Problem types can be used to categorize reported content into equipment failure, facility damage, environmental issues, safety alerts, etc., for quick identification and processing.

[0045] The problem attribution can be determined based on the type of problem, and the department or team responsible for handling the problem, such as facility maintenance, security, IT support, etc., can be determined.

[0046] The manager information may be contact information such as the name, position, and contact information of the manager who is responsible for handling the problem type.

[0047] Specifically, the machine learning algorithm is used to classify the problems and determine the problem type. Based on the problem type and the park management structure, the ownership of the problem is analyzed and the responsible manager is determined.

[0048] S203. Determine the solution according to the reported content and problem type; The solution may be a maintenance, equipment replacement, emergency response, or other problem-solving plan based on the type and severity of the problem.

[0049] Specifically, through machine learning algorithms, according to the content of the report (text, picture, video or voice recording) and the nature and type of the problem, for example: if the report is a device failure, the device type, fault description (such as "air conditioner does not cool") and possible causes of the failure (such as "compressor failure") are identified. If it is a device failure, the urgency may need to be assessed based on the importance of the device. For example, an air conditioner failure may be assessed as a high priority, especially in a hot environment. If it is a facility damage, it is identified as "door lock damage" or "wall cracks". Facility damage problems, such as door lock damage at key entrances and exits, are high priority issues. Determine the means to solve the problem. For example, for equipment failure, choose to arrange technicians for on-site inspection and repair. If it is an electronic equipment failure, it may be necessary to replace parts. If the equipment is beyond repair or the repair cost is too high, it is recommended to replace the equipment. For example, when the air conditioner compressor is completely damaged and cannot be repaired, it may be recommended to directly replace the air conditioner. For alarms involving safety (such as fire alarms, smoke detection), an emergency response plan is immediately generated and the relevant security departments and personnel are notified to handle it.

[0050] S204. Based on the manager information and solution methods, obtain solution feedback from the manager to determine whether the problem is solved. If the problem is solved, generate a report based on the solution feedback.

[0051] Management personnel may be project managers, maintenance supervisors, safety officers, etc. who are responsible for overseeing and directing the problem-solving process.

[0052] Solution feedback can be feedback from management or maintenance personnel on whether the problem in the problem-solving process has been solved, what measures have been taken, and whether further action is needed.

[0053] Specifically, according to the problem attribution, the information of the relevant managers is determined and the managers are notified through the cloud service. The managers receive the tasks through the cloud platform and perform corresponding maintenance, procurement and other operations according to the solution. After the managers implement the solution, they feedback the problem solving status through the cloud platform. According to the feedback of the managers, the problem status is updated and a problem solving report is generated.

[0054] Through this solution, reported problem information can be quickly collected and reported in real time no matter where in the park you are, ensuring that problems are recorded and handled in a timely manner. Through intelligent analysis technology, reported problems can be accurately analyzed and key information can be extracted. Problems are automatically classified, the nature of the problems is identified, and the responsibility is determined, so that the responsible managers can be quickly located. According to the ownership of the problem, the relevant managers are automatically matched and notified, reducing the time for manual search and notification and improving the response speed. According to the specific situation of the problem, appropriate solutions are recommended to help managers make decisions and reduce decision-making time. Through the cloud platform, managers can provide real-time feedback on the progress and results of problem solving, and update the problem status accordingly to ensure that the problem is effectively tracked. According to the feedback of managers, problem solving reports are automatically generated.

[0055] Optionally, determine the reporting location based on the problem reporting information; determine the coordinate information of the park based on the reported location; analyze the problem reporting information to determine the type of reporting image and text; determine the information parsing plan based on the type of reporting image and text; parse the problem reporting information based on the information parsing plan to obtain the parsing result, and determine the reporting content based on the parsing result.

[0056] The reported location may be the specific location at the time of reporting the problem, and may be a geographical location such as an indoor or outdoor building number, floor, room number, coordinate point, etc.

[0057] The coordinate information may be the precise geographic coordinates of the reported location.

[0058] The reported image and text types can be different types of text, pictures, videos, audio and other media information provided when reporting a problem.

[0059] The information analysis solution can be a processing and analysis method such as text analysis, image recognition, video analysis, and voice recognition for different types of reported graphic information.

[0060] The analysis result may be data or information such as equipment failure description, facility damage status, specific content of security alarm, etc. obtained after analyzing the reported information.

[0061] Specifically, extract GPS coordinates, building numbers, floors and other location data from the reported information. Use the location data to determine the specific location where the problem occurred. Map the extracted location data to the park GIS map to determine the specific coordinates of the problem. If the user involved does not include a specific floor in the reported information, the altitude can be calculated by measuring the change in atmospheric pressure through the built-in air pressure sensor of the GPS device (such as the mobile phone can complete the atmospheric pressure monitoring). Since the height of each floor is roughly the same, the floor can be calculated by measuring the current altitude and the known floor height. The user identifies different media types such as text, pictures, videos or voice in the reported information during the report. Select the appropriate parsing solution based on the identified media type. For pictures and videos, image recognition technology is required; for voice, voice recognition technology is required. Select the appropriate parsing technology based on the type of reported text and images. Use the selected parsing technology to parse the reported information and extract key information. Use image recognition technology to identify equipment failures in pictures, and use voice recognition technology to convert voice information into text. Convert the parsed information into analyzable text descriptions, tags, classifications and other formats. Based on the results of parsing and analysis, determine a detailed description of the specific nature, scope of impact, causes, and other issues of the reported content.

[0062] This solution can be used to quickly locate the specific location where the problem occurred. The specific location where the problem occurred is mapped to the GIS map of the park, so that managers can intuitively identify the problem location. Identify different media types in the reported information to ensure the integrity of the information. Select appropriate parsing technology to improve the accuracy and efficiency of the analysis. Extract key information such as the description of equipment failure and the damage of facilities in the reported information through parsing technology to provide data support for further analysis of the problem. Convert the parsed information into analyzable text descriptions, labels, classifications and other formats to facilitate managers to quickly identify the problem. Through the analysis results, clarify the specific description and nature of the problem, such as the description of the equipment failure and the damage of the facilities.

[0063] Optionally, analyze the parsing results to determine the scale and type of the fault; determine the fault type as the problem type; determine the fault impact based on the fault type and scale; obtain the management authority allocation, analyze the management authority allocation and the fault impact, and determine the fault repair logic; determine the problem attribution based on the fault repair logic.

[0064] The scale of a failure can be the scope and severity of the impact of the failure.

[0065] The fault type can be a specific type of fault such as mechanical failure, software failure, electrical failure, structural damage, etc.

[0066] The impact of a failure can be negative effects such as production downtime, service interruption, customer complaints, etc. caused by the failure on operations, service quality, user satisfaction, etc.

[0067] The allocation of management authority can be the division of responsibilities and decision-making authority among managers and departments at different levels.

[0068] Fault repair logic can be a series of repair steps and processes formulated for faults of different types and sizes to ensure that the faults are effectively resolved.

[0069] Specifically, conduct an in-depth analysis of the parsed information to determine the scale and type of the fault. Based on the parsed results, classify the fault into problem types such as equipment failure, facility damage, and security alarms. Assess the scope and severity of the fault and determine the scale of the fault. Analyze the impact of the fault on park operations and users in terms of safety risks, production interruptions, and user inconvenience. Obtain the current allocation of management authority for managers at different levels. Based on the allocation of management authority, analyze which managers are responsible for handling types and scales of faults. Determine the process and logic for fault repair based on the type, scale, and impact of the fault, as well as the allocation of management authority. Based on the fault repair logic, determine the specific department or individual responsible for handling the problem, that is, the problem ownership.

[0070] Through this solution, through in-depth analysis of the parsing results, the scale and type of the fault can be accurately determined, providing a basis for subsequent processing. Clarifying the classification of faults, such as equipment failure, facility damage, and security alarms, will help to formulate targeted solutions. Assessing the scope and severity of the fault will help to reasonably allocate resources and formulate corresponding repair plans. Analyzing the specific impact of the fault on the park operation and users will provide a reference for subsequent decision-making and ensure that the problem is properly handled. Understanding the responsibilities and authorities of different managers will help to clarify responsibilities and ensure that problems can be correctly assigned and solved. According to the allocation of authority, determine which managers are responsible for handling the problem and improve the efficiency of problem handling. According to the type, scale and impact of the fault, as well as the allocation of management authority, formulate a reasonable fault repair process, reduce unnecessary steps and approvals, and improve the speed of repair. According to the type, scale and impact of the fault, as well as the allocation of management authority, formulate a reasonable fault repair process, reduce unnecessary steps and approvals, and improve the speed of repair.

[0071] Optionally, determine whether there is equipment to be maintained based on the type of problem; if so, determine the on-site conditions of the equipment to be maintained based on the reported content; analyze the fault repair logic and on-site conditions to determine the equipment and materials to be used for repair; determine the number of equipment to be repaired and the number of materials to be used for repair based on the impact of the fault; determine the number of equipment to be repaired and the number of materials to be used for repair as a solution.

[0072] The equipment to be maintained may be equipment that needs to be maintained or repaired in the park.

[0073] On-site conditions may include specific environments and conditions such as visible manifestations of equipment or facility failures, equipment working conditions, and surrounding environmental impacts.

[0074] The repair equipment may be tools, instruments or machinery required to repair the equipment to be maintained.

[0075] The repair materials may be consumables or replacement parts such as screws, nuts, gaskets, replacement mechanical parts, etc. required to repair the equipment to be maintained.

[0076] The equipment quantity may be the number of restoration equipment required to complete the restoration work.

[0077] The material quantity may be the amount of restoration material required to complete the restoration work.

[0078] Specifically, based on the reported content, analyze and determine the specific type of the problem, such as equipment failure, facility damage, etc. Based on the problem type, query whether there are relevant records of equipment to be maintained in the maintenance system. If there is equipment to be maintained, analyze the equipment's fault manifestation, impact range and other on-site conditions based on the reported content. Analyze the fault repair logic to determine the standard repair process for this type of problem. Based on the fault repair logic and on-site conditions, determine the type of equipment and materials required for repair. Analyze the impact of the fault on operations to determine the number of equipment and materials required for repair. Based on the evaluation results, determine the number of equipment that needs to be used. Based on the evaluation results, determine the number of materials that need to be used. Use the determined number of equipment and materials for repair as a solution.

[0079] Through this solution, by identifying the type of problem, ensure that the correct repair strategy is adopted. Quickly screen out the affected equipment to reduce the time and resource consumption of manual inspection. Identify the actual fault situation of the equipment to ensure the pertinence and effectiveness of the repair work. According to the predefined repair logic, automatically recommend the repair steps and required resources to improve the standardization and efficiency of the repair work. According to the on-site conditions of the equipment and the fault repair logic, select the most appropriate equipment and materials to avoid waste of resources. By evaluating the impact of the fault on the operation, you can reasonably plan resource allocation and ensure that key problems are solved as a priority. Accurately calculate the number of equipment required to avoid over-purchasing or under-purchasing and optimize resource allocation. Accurately calculate the number of materials required to reduce inventory backlogs and procurement costs. Use the determined number of equipment and materials as a solution to provide clear operating guidelines for the maintenance team and speed up problem solving.

[0080] Optionally, determine the duration of problem delay based on the problem type and the reported content; determine the CC group of the reported content based on the problem attribution; determine the actual manager of the reported content based on the fault repair logic, the CC group and the problem delay duration, obtain the personnel information of the actual manager, and determine the personnel information as the manager information; determine the solution based on the reported content and problem type, including: establishing a temporary service communication box based on the actual manager; determining the command logic based on the temporary service communication box and the management authority; determining the command logic as the solution.

[0081] Problem delay can be the length of time between when a problem is first reported and when it is resolved.

[0082] The CC group can be the management or department groups that need to be notified or participate in problem solving during the problem handling process.

[0083] The actual manager can be the person who is specifically responsible for solving problems, has decision-making and execution power, and can effectively handle and track problems.

[0084] Personnel information may include personal information such as the name, position, contact information, and scope of responsibilities of the actual manager.

[0085] A temporary communication platform, group or framework established to solve problems.

[0086] Management authority can be the scope of responsibilities and decision-making authority of different managers in the organizational structure.

[0087] Directive logic can be the logic and process of how managers organize and direct the work of the team during the problem solving process.

[0088] Specifically, based on the content of the report, determine the specific type of problem, such as equipment failure or facility damage. Based on the type of problem, determine the department or team responsible for handling the problem. Access the park's organizational structure database to find the management information of the department or team responsible for the problem. Based on the department to which the problem belongs, determine the specific manager responsible for solving the problem. Extract the name, position, contact information and other basic information of the actual manager from the organizational structure database. Record the obtained manager information. Based on the importance and scope of the problem, determine other managers or departments that need to be copied. If necessary, update the manager information record and copy the group information. Check the manager information record to ensure the accuracy and completeness of the information.

[0089] Through this solution, by identifying the problem type, you can quickly locate the professional field to which the problem belongs, thereby determining the manager responsible for that field. Clarifying the department to which the problem belongs helps to assign the problem to the corresponding responsible team and ensure that the problem is handled professionally. Through the organizational structure database, you can quickly find and confirm the department or team responsible for the problem, reducing the search time. Identify the key managers who are actually responsible for solving the problem. Collecting the detailed contact information of managers helps to communicate and coordinate effectively during the problem solving process. Recording the contact information of managers in the system helps to find and update at any time, improving the efficiency of information management. Identify other managers or departments who need to be notified or involved in problem solving to ensure wide dissemination and collaboration of information. Update the manager information record according to the needs of the CC group to ensure that the information of all relevant personnel is up to date. Check the manager information to ensure the accuracy and completeness of the information, providing a reliable basis for problem solving.

[0090] Optionally, retrieve the warehouse in-and-out information, analyze the warehouse in-and-out information based on the number of equipment and materials, and determine whether the equipment and materials used for repair are shipped out in quantity; if not, determine the procurement needs based on the number of equipment and materials; determine the highest manager based on the command logic, and send the procurement needs to the highest manager via the temporary service communication box.

[0091] The warehouse in and out information can record the name, specification, model, quantity, in and out time, operator and other detailed information of the materials entering and leaving the warehouse.

[0092] Quantity-based delivery means distributing supplies or materials from the warehouse in the specified quantity based on demand plans or orders.

[0093] A purchase demand may be a request to purchase supplies or materials from a supplier due to insufficient inventory or other reasons.

[0094] Top management can be the manager at the highest level in the organizational structure, with the final decision-making authority and responsibility.

[0095] Specifically, retrieve the in-and-out records from the warehouse database. Compare the in-and-out records with the number of equipment and materials used for repair to check whether the warehouse is shipped in accordance with the quantity. If it is found that the in-and-out records do not match the demand, calculate the procurement demand based on the actual number of equipment and materials required. According to the organizational structure and command logic of the park, determine the highest manager responsible for approving procurement needs. Send the procurement demand to the highest manager through the temporary service communication box.

[0096] Through this solution, the accuracy and real-time nature of inventory data can be ensured. By comparing inventory data with actual demand, deficiencies in inventory management can be discovered and inventory levels can be adjusted in a timely manner. Purchase quantities can be determined based on actual demand to avoid over-purchase or insufficient inventory and optimize inventory costs. The person in charge of purchasing decisions can be identified to ensure efficient procurement processes and clear responsibilities. Procurement requirements can be sent through real-time communication tools to speed up the approval process and reduce communication costs.

[0097] Optionally, determine whether there is video in the problem reporting information based on the type of reported images and text; if so, divide the video into frames to determine a number of frames; analyze each frame to determine the intensity of picture change; determine a video analysis plan based on the intensity of picture change; if there is no video, determine whether there is voice information in the problem reporting information based on the type of reported images and text; if so, perform a noisiness analysis on the voice information to determine the degree of noise; determine a voice analysis plan based on the degree of noise; determine the voice analysis plan and / or video analysis plan as the information parsing plan.

[0098] A frame can be a single picture or image in a video.

[0099] The picture change strength may be the degree of difference between consecutive frames.

[0100] Video analytics solutions can be a series of methods and technologies used to analyze and process video data, such as recognition, classification, tracking, and enhancement.

[0101] Voice information can be information such as content, intonation, and tone transmitted through voice.

[0102] The noisiness may be the noise level in the speech signal.

[0103] Speech analysis solutions can be a series of methods and technologies such as speech recognition, speech synthesis, speech enhancement, sentiment analysis, etc. used to analyze and process speech data.

[0104] Specifically, identify whether the reported information contains video, pictures, voice or other types of data. If the reported information contains video, process the video in frames and obtain the picture of each frame. Analyze each frame to evaluate the intensity or difference of the picture change. According to the intensity of the picture change, select the appropriate video analysis algorithm or tool. If the reported information contains voice, perform a noise analysis on the voice to evaluate the clarity and quality of the voice. According to the noise level of the voice, select the appropriate voice analysis algorithm or tool. Integrate the video analysis solution and the voice analysis solution to form a complete information analysis solution.

[0105] Through this solution, the content and format of the reported information can be identified. Through video analysis, the process of the event can be captured and recorded. Assessing the intensity of image changes helps to identify key events or abnormal situations. Choosing a suitable video analysis solution can more accurately analyze video content and improve the efficiency of problem solving. Through voice analysis, key information can be extracted from voice. Choosing a suitable voice analysis solution can more accurately analyze voice content and improve the efficiency of problem solving. Integrating video and voice analysis solutions can provide multi-angle information analysis and enhance the comprehensiveness of problem solving.

[0106] Optionally, if the goods are not shipped out in quantity, determine whether there are replacement materials based on the warehouse's inventory information; if it is determined that there are replacement materials, analyze the material information of the replacement materials to obtain information analysis results; determine the actual usage of the replacement materials based on the information analysis results, the number of equipment and the number of materials; based on the actual usage, analyze the warehouse's inventory information to determine whether the replacement materials are shipped out in quantity.

[0107] A replacement material is another material that is used to replace the original material when it is in short supply or does not meet the requirements.

[0108] Material information may include detailed data on material type, specification, model, quantity, supplier information, price, inventory status, etc.

[0109] The information analysis results can be obtained by analyzing material information such as availability, applicability, cost-effectiveness, etc.

[0110] Actual usage can be the amount of material consumed or used in actual operations.

[0111] Specifically, retrieve the in-and-out records from the warehouse database to obtain the actual inventory status of equipment and materials. Compare the in-and-out records with the actual demand to determine whether there is any shortage of delivery. If it is found that the delivery is not in accordance with the quantity, check whether there are replacement materials in the warehouse that can be replaced. If there are replacement materials, extract the specifications, models, quantity and other detailed information of the replacement materials from the warehouse database. Analyze the detailed information of the replacement materials to determine whether they meet the requirements for repair use. Calculate the actual amount of replacement materials required based on the number of equipment and materials. Check whether the inventory of replacement materials in the warehouse is sufficient to meet the actual usage. Analyze the warehouse in-and-out information to determine whether the replacement materials are delivered in accordance with the quantity.

[0112] This solution ensures the accuracy and timeliness of inventory data. By comparing the inventory records with actual needs, deficiencies in inventory management can be discovered and inventory levels can be adjusted in a timely manner. If replacement materials are available in inventory, maintenance work can be delayed due to lack of materials. Ensure that the information of replacement materials is accurate. By analyzing the detailed information of replacement materials, it can be evaluated whether it is suitable for use as a substitute. According to the number of equipment and the number of materials, the required amount of replacement materials can be accurately calculated to avoid waste or shortage. Ensure that there is sufficient inventory of replacement materials in the warehouse to meet maintenance needs and avoid unnecessary purchases. Analyze the warehouse's inventory information to ensure that the outbound quantity of replacement materials matches the actual quantity to prevent inventory errors.

[0113] Optionally, based on a video analysis solution, analyze the video data in the problem reporting information to obtain video data analysis results; obtain a GIS map of the park; determine the location of the incident based on the video data analysis results and the park GIS map; based on a voice analysis solution, analyze the voice information in the problem reporting information to obtain voice analysis results; conduct a secondary verification of the incident location based on the voice analysis results to determine the actual location of the incident, and determine the details of the incident based on the voice analysis results and the video data analysis results; determine the details of the incident and the actual location of the incident as the reporting content.

[0114] The video data may be a video file including video frames, audio tracks, timestamps, location information, etc. contained in the reported information.

[0115] The park GIS map can be a three-dimensional real-life map of buildings, roads, green areas, etc. used in GIS to represent the geographical layout of the park.

[0116] The incident location can be the specific place where the incident occurred.

[0117] The speech analysis result may be a speech recognition text, a sentiment analysis result, or the like obtained after processing the speech data in the reported information.

[0118] The actual incident location may be the location where the incident actually occurred after verification.

[0119] The video data analysis results may be event timelines, behavior analysis, object recognition, and other results obtained after analyzing the video data.

[0120] Incident details may include detailed information about the cause, impact, persons or objects involved, etc. of the incident.

[0121] Specifically, the video analysis solution is used to perform frame segmentation, change intensity analysis and other processing on the video data in the reported information to obtain the video data analysis results. The park map is obtained from GIS to locate and analyze the location of the incident. Combine the video data analysis results with the park GIS map to determine the specific location where the problem occurred. The voice analysis solution is used to perform noise analysis, voice recognition and other processing on the voice data in the reported information to obtain the voice analysis results. According to the voice analysis results, the determined location of the incident is verified again to ensure the accuracy of the location. According to the video data and voice analysis results, the nature of the problem at the time of the incident, the scope of impact and other detailed information are determined. The video data analysis results, voice analysis results and GIS map information are integrated to form a complete analysis result. According to the integrated analysis results, the final location of the incident, incident details and other reporting contents are determined.

[0122] Through this solution, the time, location, behavior and other information of the incident can be extracted by analyzing the video data. The park GIS map provides spatial information, which helps to correspond the location information obtained from the video analysis with the actual geographic coordinates, and improve the accuracy of positioning. The park GIS map provides spatial information, which helps to correspond the location information obtained from the video analysis with the actual geographic coordinates, and improve the accuracy of positioning. Through voice analysis, the reporter's description, emotions and other voice information can be obtained to provide supplementary information for the secondary verification of the location of the incident. Secondary verification of the location of the incident through the voice analysis results can reduce positioning errors and ensure the accuracy of the location of the incident. Combining video data and voice analysis results, the situation at the time of the incident can be analyzed in detail. Integrate data and information from different sources to form a complete analysis result to provide support for the final reporting content. Determine the reporting content based on the analysis results to ensure that the reported information is accurate and comprehensive, which helps managers quickly identify problems and make decisions.

[0123] Figure 3 A schematic diagram of the structure of a park collaborative office platform based on cloud services provided in an embodiment of the present application is shown in FIG. Figure 3 As shown, the cloud service-based campus collaborative office platform 300 of this embodiment includes: an information analysis module 301 , a content analysis module 302 , a means determination module 303 , and a feedback analysis module 304 .

[0124] The information analysis module 301 is used to obtain problem reporting information; analyze the problem reporting information and determine the reporting content; The content analysis module 302 is used to analyze the reported content, determine the problem type and problem attribution, and determine the management personnel information according to the problem attribution; A means determination module 303, for determining a solution means according to the reported content and the problem type; The feedback analysis module 304 is used to obtain solution feedback from the manager based on the manager information and the solution, determine whether the problem is solved, and if so, generate a report based on the solution feedback.

[0125] Optionally, when the information analysis module 301 analyzes the problem reporting information and determines the reporting content, it is used to: Determine the reporting location according to the problem reporting information; determine the coordinate information of the park according to the reported location; Analyze the problem reporting information and determine the reporting image and text type; Determine an information analysis plan based on the reported image and text type; Based on the information analysis scheme, the problem reporting information is analyzed to obtain an analysis result, and the reporting content is determined according to the analysis result.

[0126] Optionally, when the content analysis module 302 analyzes the reported content and determines the problem type and problem attribution, it is used to: Analyze the analysis results to determine the fault scale and fault type; Determine the fault type as the problem type; Determine the impact of the fault according to the fault type and the fault scale; Obtaining management authority allocation, analyzing the management authority allocation and the impact of the fault, and determining fault repair logic; According to the fault repair logic, the problem attribution is determined.

[0127] Optionally, when the means determination module 303 determines the solution means according to the reported content and the problem type, it is used to: According to the problem type, determine whether there is equipment to be maintained; If so, determining the on-site situation of the equipment to be maintained according to the reported content; Analyze the fault repair logic and the on-site conditions, and determine the equipment and materials to be used for repair; Determine the quantity of equipment used for repair and the quantity of materials used for repair according to the impact of the fault; The number of equipment used for the repair and the number of materials used for the repair are determined as a solution.

[0128] Optionally, when determining the management personnel information according to the problem attribution, the content analysis module 302 is used to: Determine the length of time the problem has been delayed based on the type of problem and the content of the report; Determine the group to which the reported content should be copied based on the ownership of the problem; Determine the actual manager of the reported content according to the fault repair logic, the CC group and the delay duration of the problem, obtain the personnel information of the actual manager, and determine the personnel information as the manager information; When determining the solution according to the reported content and the problem type, it is used to: Based on the actual management personnel, a temporary service communication framework is established; Based on the temporary service communication frame and the management authority, determining the command logic; The command logic is determined as the solution.

[0129] Optionally, the feedback analysis module 304 obtains solution feedback from the manager based on the manager information and the solution, and when determining whether the problem is solved, is used to: Retrieving the warehouse in-and-out information, and analyzing the warehouse in-and-out information based on the equipment quantity and the material quantity to determine whether the repair equipment and the repair materials are shipped out in accordance with the quantity; If the quantity is not shipped out according to the quantity, the purchase demand shall be determined based on the quantity of equipment and the quantity of materials; According to the command logic, the highest manager is determined, and the procurement demand is sent to the highest manager via the temporary service communication box.

[0130] Optionally, when the information analysis module 301 determines the information analysis scheme according to the reported image and text type, it is used to: Determine whether there is a video in the problem reporting information according to the reported image and text type; If it exists, divide the video into frames to determine a number of frames; Analyze each frame to determine the intensity of picture changes; Determining a video analysis scheme according to the intensity of the picture change; If there is no video, determining whether there is voice information in the problem reporting information according to the reported image and text type; If so, performing a noisiness analysis on the voice information to determine the noisiness level; Determining a speech analysis scheme according to the noise level; The voice analysis scheme and / or the video analysis scheme are determined as information parsing schemes.

[0131] Optionally, the park collaborative office platform 300 based on cloud services further includes a replacement analysis module 305, which is used to: If the quantity is not shipped out, determine whether there is a replacement material based on the warehouse in and out information; If it is determined that there is a replacement material, analyzing the material information of the replacement material to obtain an information analysis result; Determine the actual amount of the replacement material according to the information analysis result, the number of the equipment and the number of the material; Based on the actual usage, the warehouse in-and-out information is analyzed to determine whether the replacement materials are shipped out in accordance with the quantity.

[0132] Optionally, the information analysis module 301 analyzes the problem reporting information based on the information analysis scheme to obtain an analysis result, and determines the reporting content according to the analysis result, and is used to: Based on the video analysis solution, analyzing the video data in the problem reporting information to obtain a video data analysis result; Obtain a GIS map of the park; determine the location of the incident based on the video data analysis results and the GIS map of the park; Based on the voice analysis scheme, analyzing the voice information in the problem reporting information to obtain a voice analysis result; Performing a secondary verification of the incident location based on the voice analysis result to determine the actual incident location, and determining the incident details based on the voice analysis result and the video data analysis result; The incident details and the actual location of the incident are determined as the reporting content.

[0133] The system of this embodiment can be used to execute the method of any of the above embodiments. The implementation principles and technical effects are similar and will not be described in detail here.

Claims

1. A park collaborative office method based on cloud services, characterized in that: include: Obtain problem reporting information; Analyze the problem reporting information and determine the reporting content; Analyze the reported content, determine the problem type and problem attribution, and determine the management personnel information based on the problem attribution; Determine the solution according to the reported content and the type of problem; Based on the management personnel information and the solution, obtain solution feedback from the management personnel to determine whether the problem is solved. If the problem is solved, generate a report based on the solution feedback.

2. The method according to claim 1, characterized in that The analyzing the problem reporting information and determining the reporting content includes: Determine the reporting location according to the problem reporting information; determine the coordinate information of the park according to the reported location; Analyze the problem reporting information and determine the type of report graphics and text; Determine an information analysis solution according to the reported image and text type; Based on the information analysis scheme, the problem reporting information is analyzed to obtain an analysis result, and the reporting content is determined according to the analysis result.

3. The method according to claim 2, characterized in that The analyzing the reported content to determine the problem type and problem attribution includes: Analyze the analysis results to determine the fault scale and fault type; Determine the fault type as the problem type; Determine the impact of the fault according to the fault type and the fault scale; Obtaining management authority allocation, analyzing the management authority allocation and the impact of the fault, and determining fault repair logic; According to the fault repair logic, the problem attribution is determined.

4. The method according to claim 3, characterized in that Determining a solution according to the reported content and the problem type includes: According to the problem type, determine whether there is equipment to be maintained; If so, determining the on-site situation of the equipment to be maintained according to the reported content; Analyze the fault repair logic and the on-site conditions, and determine the equipment and materials to be used for repair; Determine the quantity of equipment used for repair and the quantity of materials used for repair according to the impact of the fault; The number of equipment used for the repair and the number of materials used for the repair are determined as a solution.

5. The method according to claim 4, characterized in that Determining the management personnel information according to the ownership of the problem includes: Determine the length of time the problem has been delayed based on the type of problem and the content of the report; Determine the group to which the reported content should be copied based on the ownership of the problem; Determine the actual manager of the reported content according to the fault repair logic, the CC group and the delay duration of the problem, obtain the personnel information of the actual manager, and determine the personnel information as the manager information; Determining a solution according to the reported content and the problem type includes: Based on the actual management personnel, a temporary service communication framework is established; Based on the temporary service communication frame and the management authority, determining the command logic; The command logic is determined as the solution.

6. The method according to claim 5, characterized in that The obtaining of solution feedback from the manager based on the manager information and the solution means to determine whether the problem is solved includes: Retrieving the warehouse in-and-out information, and analyzing the warehouse in-and-out information based on the equipment quantity and the material quantity to determine whether the repair equipment and the repair materials are shipped out in accordance with the quantity; If the quantity is not shipped out according to the quantity, the purchase demand shall be determined based on the quantity of equipment and the quantity of materials; According to the command logic, the highest manager is determined, and the procurement demand is sent to the highest manager via the temporary service communication box.

7. The method according to claim 2, characterized in that Determining an information analysis scheme according to the reported image and text type includes: Determine whether there is a video in the problem reporting information according to the reported image and text type; If it exists, divide the video into frames to determine a number of frames; Analyze each frame to determine the intensity of picture changes; Determining a video analysis scheme according to the intensity of the picture change; If there is no video, determining whether there is voice information in the problem reporting information according to the reported image and text type; If so, performing a noisiness analysis on the voice information to determine the noisiness level; Determining a speech analysis scheme according to the noise level; The voice analysis scheme and / or the video analysis scheme are determined as information parsing schemes.

8. The method according to claim 6, characterized in that Before determining the procurement requirements based on the equipment quantity and the material quantity, the process further includes: If the quantity is not shipped out, determine whether there is a replacement material based on the warehouse in and out information; If it is determined that there is a replacement material, analyzing the material information of the replacement material to obtain an information analysis result; Determine the actual amount of the replacement material according to the information analysis result, the number of the equipment and the number of the material; Based on the actual usage, the warehouse in-and-out information is analyzed to determine whether the replacement materials are shipped out in accordance with the quantity.

9. The method according to claim 7, characterized in that: The step of parsing the problem reporting information based on the information parsing scheme to obtain a parsing result, and determining the reporting content according to the parsing result, includes: Based on the video analysis solution, analyzing the video data in the problem reporting information to obtain a video data analysis result; Obtain a GIS map of the park; determine the location of the incident based on the video data analysis results and the GIS map of the park; Based on the voice analysis scheme, analyzing the voice information in the problem reporting information to obtain a voice analysis result; Performing a secondary verification of the incident location based on the voice analysis result to determine the actual incident location, and determining the incident details based on the voice analysis result and the video data analysis result; The incident details and the actual location of the incident are determined as the reporting content.

10. A park collaborative office platform based on cloud services, characterized in that: include: Information analysis module, used to obtain problem reporting information; Analyze the problem reporting information and determine the reporting content; A content analysis module is used to analyze the reported content, determine the problem type and problem attribution, and determine the management personnel information according to the problem attribution; A means determination module, used to determine a solution means according to the reported content and the problem type; The feedback analysis module is used to obtain solution feedback from the manager based on the manager information and the solution method, determine whether the problem is solved, and if solved, generate a report based on the solution feedback.

Images