Knowledge management platform for petrochemical engineering investigation and design enterprise

Abstract

The invention discloses a knowledge management platform for a petrochemical engineering investigation and design enterprise, which stores knowledge documents of the enterprise into different knowledge bases in the platform for management according to classification, and is also provided with a search module, a knowledge application module, a knowledge community management module, an expert question and answer management module, a knowledge operation module and the like. The method is convenient for enterprises to search, utilize, share and manage knowledge, accumulate enterprise knowledge assets, avoid enterprise knowledge loss, promote reutilization and innovation of enterprise knowledge, improve the working efficiency of enterprise employees and enterprise knowledge management innovation quality, and comprehensively improve the enterprise knowledge informatization management level.

Description

Technical Field

[0001] The present application belongs to the field of knowledge management technology, and in particular, relates to a knowledge management platform for petrochemical survey and design enterprises. Background Art

[0002] Knowledge management is a new type of management object that has emerged in the knowledge economy era. It integrates modern information technology, knowledge economy theory, enterprise management ideas and modern management concepts. In the knowledge economy era, with the rapid development of various businesses of engineering construction enterprises, knowledge wealth has accumulated rapidly at the enterprise level and the individual level and has grown exponentially. However, the open talent flow policy inevitably causes a certain degree of knowledge loss. Therefore, how to effectively manage knowledge has become a problem of concern to people.

[0003] In recent years, with the rapid expansion of the business scope of petrochemical survey and design enterprises and the increasing demand for talents, the management and utilization of knowledge has become extremely important. The original business system and archive software can no longer meet the needs of enterprises to quickly share knowledge. Therefore, it is urgent to manage and utilize enterprise knowledge in a systematic and scientific manner. In order to activate the innovation ability of enterprises and enhance their core competitiveness, establishing a complete knowledge management system that meets the development needs has become an imperative strategic task in the development of petrochemical survey and design enterprises.

[0004] Therefore, how to develop a knowledge management platform suitable for petrochemical exploration and design enterprises to carry out scientific management of knowledge has become an urgent problem to be solved. Summary of the invention

[0005] The embodiments of the present application provide a knowledge management platform for petrochemical survey and design enterprises, which can achieve effective management of enterprise knowledge at least to a certain extent, facilitate the search, use, sharing and management of knowledge within the enterprise, prevent knowledge loss, and accumulate more intangible assets.

[0006] Other features and advantages of the present application will become apparent from the following detailed description, or may be learned in part by the practice of the present application.

[0007] According to a first aspect of an embodiment of the present application, a knowledge management platform for a petrochemical survey and design enterprise is provided, the knowledge management platform comprising: a knowledge management module, a search module, a knowledge application module, a knowledge community management module, an expert question and answer management module, and a knowledge operation module;

[0008] The knowledge management module is used to classify the knowledge documents entered into the knowledge management platform, store them in different knowledge bases and manage them;

[0009] The search module is used to search the knowledge documents of the knowledge management platform according to the input search terms and output the search results;

[0010] The knowledge application module is used to display the knowledge documents in the knowledge management platform in multiple dimensions according to different application requirements;

[0011] The knowledge community management module is used to build a social relationship network for enterprise users, manage circles and employee topic discussions, picture sharing, voting and event initiation within the circles;

[0012] The expert question and answer management module is used to enable enterprise users to ask questions to designated experts in the knowledge management platform and for the experts to answer;

[0013] The knowledge operation module is used to perform statistics on knowledge documents uploaded by each user in the knowledge management platform and to manage the points of each user.

[0014] In some embodiments of the present application, based on the aforementioned scheme, the knowledge management module divides the knowledge documents entered into the knowledge management platform into management knowledge documents, professional knowledge documents, market operation documents, engineering project documents, and scientific and technological innovation documents.

[0015] In some embodiments of the present application, based on the aforementioned scheme, the scientific and technological innovation documents include: enterprise R&D project documents, various types of innovation results documents and free technical knowledge documents.

[0016] In some embodiments of the present application, based on the aforementioned solution, the management of knowledge documents in each knowledge base by the knowledge management module includes: document flow management, document attribute management and document maintenance management.

[0017] In some embodiments of the present application, based on the aforementioned scheme, the search module includes: general search and full-text search;

[0018] The general search is a keyword search in each knowledge base; the full-text search is a full-text search in each knowledge base.

[0019] In some embodiments of the present application, based on the aforementioned solution, the knowledge application module includes: a knowledge portal unit, a knowledge map unit, a department space unit, and a training collaboration unit;

[0020] Wherein, the knowledge portal unit is used to display the knowledge documents in the knowledge management platform according to the knowledge base classification system;

[0021] The knowledge map unit is used to present the content of the knowledge management platform in the form of a navigation map;

[0022] The department space unit is used to display the knowledge documents in the knowledge management platform according to the characteristics of each department in the enterprise;

[0023] The training collaboration unit is used for training management and collaborative writing management.

[0024] In some embodiments of the present application, based on the aforementioned solution, the knowledge operation module includes: a knowledge statistics unit and a points management unit;

[0025] Among them, the knowledge statistics unit is used to collect statistics on the data entered into the knowledge management platform by each enterprise user;

[0026] The points management unit performs points statistics based on the statistical data entered by each enterprise user counted by the knowledge statistics unit.

[0027] One or more technical solutions provided by the embodiments of the present invention achieve at least the following technical effects or advantages:

[0028] The knowledge management platform for petrochemical survey and design enterprises provided by the present invention stores the enterprise's knowledge documents in different knowledge bases in the platform according to classification for management. It also has modules such as search, knowledge application, knowledge community management, expert question and answer management, and knowledge operation, which facilitate the enterprise to find, use, share and manage knowledge, accumulate enterprise knowledge assets, avoid the loss of enterprise knowledge, promote the reuse and innovation of enterprise knowledge, improve the work efficiency of enterprise employees and the quality of enterprise knowledge management innovation, and comprehensively improve the level of enterprise knowledge information management.

[0029] It should be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0030] The drawings herein are incorporated into the specification and constitute a part of the specification, showing embodiments consistent with the present application, and together with the specification, are used to explain the principles of the present application. Obviously, the drawings described below are only some embodiments of the present application, and for ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work. In the drawings:

[0031] Figure 1 A structural block diagram of a knowledge management platform for petrochemical survey and design enterprises provided in the disclosed embodiment of the present invention. DETAILED DESCRIPTION

[0032] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0033] In addition, described feature, structure or characteristic can be combined in one or more embodiments in any suitable manner. In the following description, many specific details are provided to provide a full understanding of the embodiments of the present application. However, those skilled in the art will appreciate that the technical scheme of the present application can be put into practice without one or more of the specific details, or other methods, components, devices, steps, etc. can be adopted. In other cases, known methods, devices, realizations or operations are not shown or described in detail to avoid blurring the various aspects of the application.

[0034] The block diagrams shown in the accompanying drawings are merely functional entities and do not necessarily correspond to physically independent entities. That is, these functional entities may be implemented in software form, or in one or more hardware modules or integrated circuits, or in different networks and / or processor devices and / or microcontroller devices.

[0035] The flowcharts shown in the accompanying drawings are only exemplary and do not necessarily include all the contents and operations / steps, nor must they be executed in the order described. For example, some operations / steps can be decomposed, and some operations / steps can be combined or partially combined, so the actual execution order may change according to actual conditions.

[0036] In order to effectively manage enterprise knowledge, facilitate the search, use, sharing and management of knowledge within the enterprise, prevent knowledge loss, and accumulate more intangible assets, this implementation plan provides a knowledge management platform for petrochemical survey and design enterprises. Figure 1 , the knowledge management platform includes:

[0037] Knowledge management module 1, search module 2, knowledge application module 3, knowledge community management module 4, expert question and answer management module 5 and knowledge operation module 6,

[0038] Among them, the knowledge management module 1 is used to classify the knowledge documents entered into the knowledge management platform, store them in different knowledge bases and manage them; the search module 2 is used to search the knowledge documents of the knowledge management platform according to the input search terms and output the search results; the knowledge application module 3 is used to display the knowledge documents in the knowledge management platform in multiple dimensions according to different application needs; the knowledge community management module 4 is used to build a social relationship network of enterprise users, manage circles and employee topic discussions, picture sharing, voting and event initiation within the circles; the expert question and answer management module 5 is used to realize the function of enterprise users asking questions to designated experts in the knowledge management platform and the experts answering them; the knowledge operation module 6 is used to count the knowledge documents uploaded by each user in the knowledge management platform and manage the points of each user.

[0039] The knowledge management module 1 in the above-mentioned knowledge management platform constructs a scientific, standardized and unified enterprise knowledge base to classify, effectively collect and manage scattered knowledge-related materials, thereby avoiding knowledge loss and dispersion to the greatest extent, promoting the accumulation and sharing of enterprise knowledge, and facilitating collaborative work. The design of the knowledge base classification system follows the principles of exhaustiveness, unification, independence, stability, conformity to habits, ease of use and emphasis, covering knowledge in organizational, business field, professional and job dimensions. By taking inventory of knowledge assets, the knowledge sub-library classification design is carried out according to the knowledge application scenarios and application value, and the knowledge attribute, label and other knowledge feature descriptions are sorted out to cover the knowledge needs of functional management and production business.

[0040] Knowledge management module 1, based on the characteristics of petrochemical survey and design enterprises, accurately classifies the knowledge assets that need to be managed in the overall business structure and organizational functions of petrochemical survey and design enterprises, and establishes five knowledge bases, namely: management knowledge base, professional knowledge base, market operation base, engineering project base and scientific and technological innovation base, to store management knowledge documents, professional knowledge documents, market operation documents, engineering project documents and scientific and technological innovation documents respectively. The establishment of five knowledge base units covering various functional departments and production departments within the enterprise promotes the effective precipitation and accumulation of knowledge, unifies and standardizes the management of enterprise knowledge assets, and enhances the effective sharing and application value of knowledge. These five knowledge bases were first proposed in the construction of the knowledge management system of petrochemical survey and design enterprises, and are the cornerstone of the construction of the knowledge management system of petrochemical survey and design enterprises. With the development of the enterprise, such as changes in relevant factors such as organization, business field, profession, and position, the knowledge base system can be adjusted and optimized on the basis of the five knowledge base units to ensure the integrity and scalability of the knowledge base system.

[0041] Among them, the management knowledge base is used to store management knowledge documents, including: laws, regulations, policies and systems, corporate qualifications, corporate culture, system management, work templates, management innovation, training and learning, consulting management, etc., which can be divided according to departments.

[0042] The professional knowledge base is used to store knowledge on professional capacity building, including: laws, regulations, policies and systems, professional technical standards and specifications, new technologies and applications, design tools, experience summary sharing, professional technical review, reusable project files, professional information database, training and learning, six-dimensional management, etc., and can be divided according to professional rooms.

[0043] The market operation database is used to store relevant information on market operation, perceive the market environment, uniformly manage the knowledge required for bidding, standardize bidding work, and improve the bid winning rate and market development capabilities. It includes: market development business, bidding quotation business, consulting intelligence business, peer enterprise information and other businesses, which can be divided according to project types.

[0044] The project database is used to manage and store professional project knowledge, enrich the content of the enterprise project database, and provide reference for future similar projects. It includes: engineering design projects, engineering general contracting projects, project awards, etc. It can be divided according to project fields (types), including project introductions, project members, project materials (graphic materials, video materials, news reports), achievements of each stage, and experience summaries.

[0045] The Science and Technology Innovation Database is used to manage the classification of enterprise R&D topics, various innovative achievements and proprietary technical knowledge, and store various scientific research results and high-value knowledge generated within the enterprise. Including: process packages, intellectual property rights, proprietary technologies, technical information of scientific research institutes, scientific research project management, main co-editing standards, training and learning, science and technology awards, etc., which can be divided according to R&D topics.

[0046] When entering data into the knowledge management platform, documents can be imported in batches to quickly complete the batch uploading of historical documents. By downloading and filling out the data import template, the system will automatically proofread the filled-in information during uploading to ensure the quality of the uploaded data.

[0047] The management of knowledge documents in each knowledge base by the knowledge management module 1 includes: document flow management, document attribute management and document maintenance management.

[0048] Among them, document process management is used to manage the process of entering knowledge documents into the knowledge management platform. It includes: pre-defining the approval, release and download process of knowledge documents, using a general process template, or formulating different approval processes according to the knowledge base classification system; used for process query and monitoring, it can record all process information, including running processes, suspended processes, approval timeout processes and ended processes, etc., and can also realize automatic screening and manual processing of abnormal processes.

[0049] Document attribute management is used to manage the attributes of knowledge documents entered into the knowledge management platform. It is used to predefine the attributes of knowledge documents. Among them, document attributes are divided into common attributes and proprietary attributes. Common attributes are common to all documents, and proprietary attributes are unique attributes for certain knowledge under the knowledge base classification system.

[0050] Document maintenance management is used to manage the entire life cycle of knowledge documents entered into the knowledge management platform. This management activity covers the entire life cycle of documents, including but not limited to document creation, document permission management, document attribute changes, online browsing and downloading of documents, document version control, document expiration processing, document classification transfer and document deletion. Among them, document permission management is used to manage the operating permissions of users who log in to the platform, as well as to manage the document management permission matrix formed based on the management rules of the knowledge base classification system; document classification transfer is used to manage the classification of data entered by the knowledge data entry module, and to correct the incorrect classification of uploaded knowledge documents in a timely manner.

[0051] The above-mentioned search module 2 includes: general search and full-text search;

[0052] The general search is a keyword search in each knowledge base, which can realize a combined condition search in the knowledge base according to information such as document title, document type, document status, release time, department and author;

[0053] The full-text search is a full-text search in each knowledge base. The search is not limited to the title, tag and content of the document, and is not limited to the document status and document classification. The search results can be sorted according to relevance, reading volume and time.

[0054] The above-mentioned knowledge application module 3 includes: a knowledge portal unit, a knowledge map unit, a department space unit and a training collaboration unit;

[0055] Among them, the knowledge portal unit is used to display the knowledge documents in the knowledge management platform according to the knowledge base classification system. The knowledge portal sub-module is the key window for enterprise knowledge display. It is used to display the knowledge released by the five major knowledge bases, namely the management knowledge base, professional knowledge base, market operation base, engineering project base and scientific and technological innovation base. It has columns such as the latest knowledge, the hottest knowledge, market information and scientific research trends. The latest knowledge column is used to display the latest released knowledge, the hottest knowledge column is used to display frequently used knowledge, the market information column is used to display the enterprise's knowledge in market development, bidding quotations and consulting intelligence, and the scientific research trends column is used to display the knowledge of major scientific research institutes and company scientific research results related to the petrochemical exploration industry. In addition, this module can provide functions such as likes, comments, collections, recommendations and error correction for knowledge documents;

[0056] The knowledge map unit is used to display the content of the knowledge management platform in the form of a navigation map. The knowledge map itself does not contain knowledge information. The purpose of the knowledge map is to construct the relationship between knowledge, so that disordered knowledge information can be presented to users in an orderly manner, so that the knowledge of the enterprise can be ordered, and the value and utilization rate of knowledge can be improved. The knowledge map is composed of functional management maps and professional guidance maps. Among them: the functional management knowledge map is based on the special content of the functional management of petrochemical exploration and design enterprises, combined with the specific work items of each functional management department to decompose and form an orderly office procedure, and guide the special management work items to be carried out in an orderly manner. For example, the knowledge map of special research and development project management includes project application, opening demonstration, plan task book drafting, project implementation and project results acceptance and archiving; professional guidance maps are classified according to the professional characteristics of petrochemical exploration and design enterprises, and employee growth maps, production workflow maps and quality workflow maps are established respectively. Employee growth maps include growth maps for new employees, employees within 3 years of employment, employees within 5 years of employment, and employees within 10 years of employment, helping employees to make career plans from growth to success, helping enterprises to cultivate talents, and meeting the needs of enterprise strategic development; production workflow maps include guidance maps for each stage of the project, such as feasibility study, basic design, detailed design, on-site and drawing issuance, helping employees to become familiar with the work content of each stage of the petrochemical survey and design industry project, laying the foundation for the smooth implementation of the project; quality workflow maps include guidance maps for design review, design self-inspection, design review, and design proofreading at each stage of the design, helping employees to find problems, strengthen design proofreading, share experiences, and improve design quality;

[0057] The department space unit is used to display the knowledge documents in the knowledge management platform according to the characteristics of each department in the enterprise. The department space unit includes department knowledge map, department knowledge base, department training, standards and specifications, department score ranking, collaborative writing and my colleagues column to meet the use needs of the department's knowledge;

[0058] The training collaboration unit is used for training management and collaborative writing management. This unit is mainly aimed at the training of corporate employees, realizing online integrated management of training plans, course arrangements, tutor assignments, test evaluations, and effect analysis, improving the growth and talent training mechanism for new employees, helping companies promote the construction of learning organizations, evaluating training effects, and creating a corporate mobile learning platform that employees can carry with them. The collaborative writing management module is mainly aimed at the collaborative writing of documents by corporate employees, realizing writing template customization, writing task assignment, writing progress tracking, writing document co-authoring, and online publishing of collaborative documents, etc., which can be saved in real time, edited online, and collaborated by multiple people.

[0059] The knowledge community management module 4 is mainly used for social communication between users on the platform, which is similar to the functions of existing social platforms and will not be described in detail here.

[0060] The expert question and answer management module 5 is mainly used for experts to ask questions, and the experts to answer them, so as to solve the technical doubts of employees in a timely manner.

[0061] The knowledge operation module 6 includes: a knowledge statistics unit and a points management unit;

[0062] The knowledge statistics unit is used to collect statistics on the data entered into the knowledge management platform by each enterprise user. The knowledge statistics unit can view the total number of knowledge, the number of newly created knowledge, the number of readings, the department score ranking and the personal score ranking. It can also customize the query statistics knowledge according to multiple dimensions such as time, organizational structure, and document operation status, providing reference data for the promotion and application of knowledge management.

[0063] The points management unit performs points statistics based on the statistical data entered by each enterprise user counted by the knowledge statistics unit. The points management module unit implements the setting of points rules, points modification and points title setting. By building an effective points mechanism and a corresponding reward mechanism, employees who actively participate in technological innovation, create high-quality results and are willing to share knowledge will be respected and benefited. Points management records the true situation of employees' personal knowledge management activities, and is linked to employees' daily and year-end evaluation and assessment, fully reflecting the employees' contribution and value to the formation of various knowledge achievements of the enterprise.

[0064] Points management is to comprehensively examine employees' behavior in knowledge management in a quantitative way and evaluate employees' knowledge contribution. Knowledge contribution refers to various behaviors such as creating, reading, commenting, correcting errors, recommending various types of knowledge, and participating in knowledge innovation in the knowledge management system. Points will serve as an important reference for employees and their teams in the selection of special awards for knowledge management and in various daily assessments. Points are composed of experience points and wealth points, which are displayed in real time through the company's knowledge management system. Experience points are non-consumable points accumulated in the system. Experience points determine the user's level in the system. Users will be promoted and obtain higher titles as their experience points increase; wealth points are consumable points that can be used to reward questions and redeem prizes in the system.

[0065] The total employee points ranking is displayed in the form of a ranking list on the homepage of the knowledge management system. The points in the personal points ranking are the sum of the points obtained by employees in multiple modules such as the knowledge warehouse and knowledge questions and answers. Employees are ranked according to their actual points, including the total ranking, annual ranking, monthly ranking or weekly ranking. For employees with high points, there will be corresponding points incentive mechanisms to reward them.

[0066] The above implementation plan builds a knowledge management platform unique to petrochemical exploration and design enterprises through innovative methods such as building an enterprise knowledge base classification system, creating a benign ecological environment for knowledge communities, constructing scenario-based knowledge map applications, opening up a training collaborative writing platform, exploring expert question-and-answer models, and launching point management initiatives, so that scientific research and development, engineering design, procurement and construction personnel on the front line of petrochemical exploration, design and production can more efficiently and conveniently sort out business knowledge and collect industry knowledge; conduct internal exchanges and learning, share business results cases, learn from expert experience, and train new employees in business knowledge; use the knowledge sharing mechanism of the knowledge base to exchange various project experiences and results, explore and precipitate employees' implicit knowledge, and form valuable knowledge assets for the enterprise. Provide full-process knowledge services for the research and development, design, construction, and procurement of enterprise production and engineering projects, and realize intelligent knowledge application.

[0067] The knowledge management platform used by petrochemical survey and design enterprises can make more petrochemical survey and design personnel willing to learn technology, study technology, and advocate technology. In the process of digestion and absorption, technology optimization, quality improvement, and technology re-innovation, they can improve their technical level and demonstrate their technical talents. It will fill the gap in knowledge management of domestic petrochemical survey and design enterprises and make beneficial exploration and practice in the field of knowledge management and knowledge services for similar enterprises. Once promoted, it will play a positive leading and promoting role in establishing survey and design knowledge management systems, fully exploring and utilizing the value of knowledge, supporting the construction of smart enterprises, and exploring new models of intelligent development of knowledge management for petrochemical survey and design enterprises.

[0068] Those skilled in the art will readily appreciate other embodiments of the present invention after considering the specification and practicing the invention disclosed herein. This application is intended to cover any variations, uses or adaptations of the present invention that follow the general principles of the present invention and include common knowledge or customary techniques in the art that are not disclosed by the present invention. The specification and examples are to be considered exemplary only, and the true scope and spirit of the present invention are indicated by the following claims.

[0069] The above description is only an embodiment of the present application and is not intended to limit the present application. For those skilled in the art, the present application may have various modifications and variations. Any modification, equivalent substitution, improvement, etc. made within the spirit and principle of the present application shall be included in the scope of the claims of the present application.

Claims

1. A knowledge management platform for petrochemical survey and design enterprises, characterized in that: include: Knowledge management module (1), search module (2), knowledge application module (3), knowledge community management module (4), expert question and answer management module (5) and knowledge operation module (6); The knowledge management module (1) is used to classify the knowledge documents entered into the knowledge management platform, store them in different knowledge bases and manage them; The search module (2) is used to search the knowledge documents of the knowledge management platform according to the input search terms and output the search results; The knowledge application module (3) is used to display the knowledge documents in the knowledge management platform in multiple dimensions according to different application requirements; The knowledge community management module (4) is used to build a social relationship network of enterprise users, manage circles and employee topic discussions, picture sharing, voting and event initiation within the circles; The expert question and answer management module (5) is used to enable enterprise users to ask questions to designated experts in the knowledge management platform and for the experts to answer questions; The knowledge operation module (6) is used to perform statistics on knowledge documents uploaded by each user in the knowledge management platform and to manage the points of each user.

2. The knowledge management platform for petrochemical survey and design enterprises according to claim 1 is characterized in that: The knowledge management module (1) divides the knowledge documents entered into the knowledge management platform into management knowledge documents, professional knowledge documents, market operation documents, engineering project documents, and scientific and technological innovation documents.

3. The knowledge management platform for petrochemical survey and design enterprises according to claim 2 is characterized in that: The scientific and technological innovation documents include: enterprise R&D project documents, various types of innovation results documents and free technical knowledge documents.

4. The knowledge management platform for petrochemical survey and design enterprises according to claim 1 is characterized in that: The management of knowledge documents in each knowledge base by the knowledge management module (1) includes: document flow management, document attribute management and document maintenance management.

5. The knowledge management platform for petrochemical survey and design enterprises according to claim 1 is characterized in that: The search module (2) includes: general search and full-text search; The general search is a keyword search in each knowledge base; the full-text search is a full-text search in each knowledge base.

6. The knowledge management platform for petrochemical survey and design enterprises according to claim 1 is characterized in that: The knowledge application module (3) includes: a knowledge portal unit, a knowledge map unit, a department space unit and a training collaboration unit; Wherein, the knowledge portal unit is used to display the knowledge documents in the knowledge management platform according to the knowledge base classification system; The knowledge map unit is used to present the content of the knowledge management platform in the form of a navigation map; The department space unit is used to display the knowledge documents in the knowledge management platform according to the characteristics of each department in the enterprise; The training collaboration unit is used for training management and collaborative writing management.

7. The knowledge management platform for petrochemical survey and design enterprises according to claim 1 is characterized in that: The knowledge operation module (6) includes: a knowledge statistics unit and a points management unit; Among them, the knowledge statistics unit is used to collect statistics on the data entered into the knowledge management platform by each enterprise user; The points management unit performs points statistics based on the statistical data entered by each enterprise user counted by the knowledge statistics unit.

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