Automatic scene call method and system based on scene presetting, and medium

Abstract

The embodiment of the invention provides an automatic scene call method and system based on scene presetting and a medium. The method comprises the following steps: receiving a terminal user call instruction, matching a call scene mode, and selecting a preset scene based on the call scene mode; obtaining a call record based on a preset scene, and analyzing scene call state information based on the call record; analyzing a call matching degree in a preset scene based on the scene call state information; judging whether the call matching degree is greater than or equal to a set matching degree threshold value; if so, generating scene call data, and transmitting the scene call data to the terminal in real time; if yes, generating correction information, and adjusting the call contextual model based on the correction information; the optimal preset scene is matched by analyzing the call instruction, so that whether the scene call state information conforms to the current call scene mode or not is analyzed, and then the scene call matching performance is improved.

Description

Technical Field

[0001] The present application relates to the technical field of scenario calls, and more specifically to a method, system and medium for automated scenario calls based on scenario presets. Background Art

[0002] Scenario calls can realize the answering requirements during the call, thereby realizing different answering requirements for different preset scenarios. The existing scenario calls cannot match the best preset scenarios according to different call instructions, resulting in call abnormalities, and it is difficult to dynamically adjust the call scenario mode by analyzing the call status information, affecting the accuracy of scenario calls. Summary of the invention

[0003] The purpose of the embodiments of the present application is to provide an automated scenario call method, system and medium based on scenario presets, which analyzes call instructions to match the best preset scenario, thereby analyzing whether the scenario call status information conforms to the current call scenario mode, thereby improving the matching of the scenario call.

[0004] The embodiment of the present application also provides an automated scenario call method based on scenario presets, including: Receive a call instruction from a terminal user, match a call scenario mode, and select a preset scenario based on the call scenario mode; Obtain call records based on preset scenarios, and analyze scenario call status information based on call records; Analyze the call matching degree in the preset scenario based on the scenario call status information; Determining whether the call matching degree is greater than or equal to a set matching degree threshold; If it is greater than or equal to, then the scenario call data is generated and transmitted to the terminal in real time; If it is less than, correction information is generated and the call scenario mode is adjusted based on the correction information.

[0005] Optionally, in the scenario preset-based automated scenario call method described in the embodiment of the present application, receiving a call instruction from a terminal user, matching a call scenario mode, and selecting a preset scenario based on the call scenario mode specifically include: Obtain terminal user call instructions and current call scenario mode; Compare the terminal user's call instruction with the current call scenario mode to obtain the matching accuracy; Determining whether the matching accuracy is greater than or equal to a set accuracy threshold; If it is greater than or equal to the set accuracy threshold, the current call scenario mode is matched, and the corresponding preset scenario is selected based on the current call scenario mode; If it is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

[0006] Optionally, in the scenario preset-based automated scenario call method described in the embodiment of the present application, acquiring call records based on preset scenarios, and analyzing scenario call status information based on the call records specifically include: Obtain call records, and analyze call response information and call accuracy information under preset scenarios based on the call records; Analyze the response time and response sensitivity based on call response information; Analyze answer topic accuracy and answer time accuracy based on call accuracy information; Generate first status information based on response time and response sensitivity, and generate second status information based on response topic accuracy and response time accuracy; The first state information and the second state information are merged to generate the contextual call state information.

[0007] Optionally, in the scenario preset-based automated scenario call method described in the embodiment of the present application, analyzing the call matching degree under the preset scenario based on the scenario call state information specifically includes: Get context call status information; Analyze standard call status information based on preset scenarios; Comparing the situational call state information with the standard call state information to obtain a state deviation rate; If the state deviation rate is greater than or equal to a first state deviation rate threshold and less than a second state deviation rate threshold, generating a first call matching degree; If the state deviation rate is greater than or equal to the second state deviation rate threshold, a second call matching degree is generated.

[0008] Optionally, in the scenario preset-based automated scenario call method described in the embodiment of the present application, the scenario call data is transmitted to the terminal in real time, specifically including: Acquire scenario call data, and classify the scenario call data according to different preset scenarios based on scenario call modes to obtain scenario call data of multiple categories; Select the same transmission link to transmit the scenario call data of the same category, and obtain the transmission status information in real time; Analyze whether the data transmission meets the set condition information based on the transmission status information; If the conditions are met, the scenario call data is transmitted to the terminal in real time; If not, the transmission parameters are adjusted to match the optimal transmission link based on the transmission parameters.

[0009] Optionally, in the automatic scenario call method based on scenario preset described in the embodiment of the present application, adjusting the call scenario mode based on the correction information specifically includes: Acquire correction information, and analyze whether the correction parameter is within the set correction range based on the correction information; If yes, generating a first adjustment coefficient, and adjusting the call scenario mode in a first manner based on the first adjustment coefficient; If not, a second adjustment coefficient is generated, and the call scenario mode is adjusted in a second manner based on the second adjustment coefficient.

[0010] In a second aspect, an embodiment of the present application provides an automated scenario call system based on scenario presets, the system comprising: a memory and a processor, the memory comprising a program of an automated scenario call method based on scenario presets, the program of the automated scenario call method based on scenario presets being executed by the processor to implement the following steps: Receive a call instruction from a terminal user, match a call scenario mode, and select a preset scenario based on the call scenario mode; Obtain call records based on preset scenarios, and analyze scenario call status information based on call records; Analyze the call matching degree in the preset scenario based on the scenario call status information; Determining whether the call matching degree is greater than or equal to a set matching degree threshold; If it is greater than or equal to, then the scenario call data is generated and transmitted to the terminal in real time; If it is less than, correction information is generated and the call scenario mode is adjusted based on the correction information.

[0011] Optionally, in the automatic scenario call system based on scenario preset described in the embodiment of the present application, receiving a call instruction from a terminal user, matching a call scenario mode, and selecting a preset scenario based on the call scenario mode specifically include: Obtain terminal user call instructions and current call scenario mode; Compare the terminal user's call instruction with the current call scenario mode to obtain the matching accuracy; Determining whether the matching accuracy is greater than or equal to a set accuracy threshold; If it is greater than or equal to the set accuracy threshold, the current call scenario mode is matched, and the corresponding preset scenario is selected based on the current call scenario mode; If it is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

[0012] Optionally, in the automatic scenario call system based on scenario preset described in the embodiment of the present application, acquiring call records based on preset scenarios, and analyzing scenario call status information based on the call records specifically include: Obtain call records, and analyze call response information and call accuracy information under preset scenarios based on the call records; Analyze the response time and response sensitivity based on call response information; Analyze answer topic accuracy and answer time accuracy based on call accuracy information; Generate first status information based on response time and response sensitivity, and generate second status information based on response topic accuracy and response time accuracy; The first state information and the second state information are merged to generate the contextual call state information.

[0013] In a third aspect, an embodiment of the present application further provides a computer-readable storage medium, wherein the computer-readable storage medium includes a program for an automated scenario call method based on scenario presets, and when the program for an automated scenario call method based on scenario presets is executed by a processor, the steps of the automated scenario call method based on scenario presets as described in any one of the above items are implemented.

[0014] As can be seen from the above, the embodiments of the present application provide an automated scenario call method, system and medium based on scenario presets, which receives call instructions from terminal users, matches call scenario modes, and selects preset scenarios based on call scenario modes; obtains call records based on preset scenarios, and analyzes scenario call status information based on call records; analyzes call matching under preset scenarios based on scenario call status information; determines whether the call matching degree is greater than or equal to a set matching degree threshold; if greater than or equal to, generates scenario call data, and transmits the scenario call data to the terminal in real time; if less than, generates correction information, and adjusts the call scenario mode based on the correction information; analyzes whether the scenario call status information conforms to the current call scenario mode by analyzing the call instructions to match the best preset scenario, thereby improving the matching of the scenario call. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments of the present application will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0016] Figure 1 A flowchart of an automated scenario call method based on scenario presets provided in an embodiment of the present application; Figure 2A flow chart of selecting a preset scenario for an automated scenario call method based on scenario presets provided in an embodiment of the present application; Figure 3 A flow chart of situational call status information analysis for an automated situational call method based on situational presets provided in an embodiment of the present application. DETAILED DESCRIPTION

[0017] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all of the embodiments. The components of the embodiments of the present application described and shown in the drawings here can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present application provided in the drawings is not intended to limit the scope of the application claimed for protection, but merely represents the selected embodiments of the present application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without making creative work belong to the scope of protection of the present application.

[0018] It should be noted that similar reference numerals and letters represent similar items in the following drawings, so once an item is defined in one drawing, it does not need to be further defined and explained in subsequent drawings. At the same time, in the description of this application, the terms "first", "second", etc. are only used to distinguish the description and cannot be understood as indicating or implying relative importance.

[0019] Please refer to Figure 1 , Figure 1 The present invention is a flowchart of an automatic scenario call method based on scenario preset in some embodiments of the present application. The automatic scenario call method based on scenario preset is used in a terminal device, and the automatic scenario call method based on scenario preset includes the following steps: S101, receiving a call instruction from a terminal user, matching a call scenario mode, and selecting a preset scenario based on the call scenario mode; S102, acquiring call records based on a preset scenario, and analyzing scenario call status information based on the call records; S103, analyzing the call matching degree in a preset scenario based on the scenario call state information, and determining whether the call matching degree is greater than or equal to a set matching degree threshold; S104, if it is greater than or equal to, generating scenario call data, and transmitting the scenario call data to the terminal in real time; S105: If it is less than, generate correction information, and adjust the call scenario mode based on the correction information.

[0020] It should be noted that by analyzing the call records to determine the call matching degree under the preset scenario, the call scenario mode can be dynamically corrected to improve the matching of the scenario call.

[0021] Please refer to Figure 2 , Figure 2 The present invention is a flow chart of selecting a preset scenario of an automated scenario call method based on scenario preset in some embodiments of the present application. According to an embodiment of the present invention, receiving a call instruction from a terminal user, matching a call scenario mode, and selecting a preset scenario based on the call scenario mode specifically include: S201, obtaining a call instruction and a current call scenario mode of a terminal user; S202, comparing the terminal user's call instruction with the current call scenario mode to obtain a matching accuracy; S203, determining whether the matching accuracy is greater than or equal to a set accuracy threshold; S204, if it is greater than or equal to the set accuracy threshold, matching the current call scenario mode, and selecting a corresponding preset scenario based on the current call scenario mode; S205: If the accuracy is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

[0022] It should be noted that by analyzing the matching accuracy between the call command and the current scenario mode, the optimal preset scenario can be accurately selected.

[0023] Please refer to Figure 3 , Figure 3 The present invention is a flowchart of a scenario call status information analysis method of an automated scenario call method based on scenario preset in some embodiments of the present application. According to an embodiment of the present invention, acquiring call records based on preset scenarios and analyzing scenario call status information based on call records specifically include: S301, obtaining call records, and analyzing call response information and call accuracy information under a preset scenario based on the call records; S302, analyzing the response time and response sensitivity based on the call response information; S303, analyzing answer topic accuracy and answer time accuracy based on the call accuracy information; S304, generating first status information based on response time and response sensitivity, and generating second status information based on response topic accuracy and response time accuracy; S305: Merge the first status information and the second status information to generate contextual call status information.

[0024] It should be noted that by analyzing call records, the answer time, reaction sensitivity, answer accuracy and answer time accuracy of the call answering are determined, so as to integrate the status information and improve the accuracy of the situational call status information.

[0025] According to an embodiment of the present invention, analyzing the call matching degree in a preset scenario based on the scenario call state information specifically includes: Get context call status information; Analyze standard call status information based on preset scenarios; Comparing the situational call state information with the standard call state information to obtain a state deviation rate; If the state deviation rate is greater than or equal to a first state deviation rate threshold and less than a second state deviation rate threshold, generating a first call matching degree; If the state deviation rate is greater than or equal to the second state deviation rate threshold, a second call matching degree is generated.

[0026] It should be noted that by analyzing the situational call state information, different state deviation rates generate different call matching degrees, thereby accurately analyzing the situational call state information to determine the call matching degree under a preset scenario.

[0027] According to an embodiment of the present invention, real-time transmission of contextual call data to a terminal specifically includes: Acquire scenario call data, and classify the scenario call data according to different preset scenarios based on scenario call modes to obtain scenario call data of multiple categories; Select the same transmission link to transmit the scenario call data of the same category, and obtain the transmission status information in real time; Analyze whether the data transmission meets the set condition information based on the transmission status information; If the conditions are met, the scenario call data is transmitted to the terminal in real time; If not, the transmission parameters are adjusted to match the optimal transmission link based on the transmission parameters.

[0028] It should be noted that by analyzing the scenario call data and selecting different transmission links for different scenario call data, the data transmission rate is improved, and when the transmission status information does not meet the requirements, the transmission link is adjusted to ensure data transmission accuracy and efficiency.

[0029] According to an embodiment of the present invention, adjusting the call scenario mode based on the correction information specifically includes: Acquire correction information, and analyze whether the correction parameter is within the set correction range based on the correction information; If yes, generating a first adjustment coefficient, and adjusting the call scenario mode in a first manner based on the first adjustment coefficient; If not, a second adjustment coefficient is generated, and the call scenario mode is adjusted in a second manner based on the second adjustment coefficient.

[0030] It should be noted that different correction information adjusts the call scenario mode in different ways, thereby improving the adaptability of the call scenario mode.

[0031] In a second aspect, an embodiment of the present application provides an automated scenario call system based on scenario presets, the system comprising: a memory and a processor, the memory comprising a program of an automated scenario call method based on scenario presets, and when the program of the automated scenario call method based on scenario presets is executed by the processor, the following steps are implemented: Receive a call instruction from a terminal user, match a call scenario mode, and select a preset scenario based on the call scenario mode; Obtain call records based on preset scenarios, and analyze scenario call status information based on call records; Analyze the call matching degree in the preset scenario based on the scenario call status information; Determine whether the call matching degree is greater than or equal to the set matching degree threshold; If it is greater than or equal to, then the scenario call data is generated and transmitted to the terminal in real time; If it is less than, correction information is generated and the call scenario mode is adjusted based on the correction information.

[0032] It should be noted that by analyzing the call records to determine the call matching degree under the preset scenario, the call scenario mode can be dynamically corrected to improve the matching of the scenario call.

[0033] According to an embodiment of the present invention, receiving a call instruction from a terminal user, matching a call scenario mode, and selecting a preset scenario based on the call scenario mode specifically include: Obtain terminal user call instructions and current call scenario mode; Compare the terminal user's call instruction with the current call scenario mode to obtain the matching accuracy; Determine whether the matching accuracy is greater than or equal to a set accuracy threshold; If it is greater than or equal to the set accuracy threshold, the current call scenario mode is matched, and the corresponding preset scenario is selected based on the current call scenario mode; If it is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

[0034] It should be noted that by analyzing the matching accuracy between the call command and the current scenario mode, the optimal preset scenario can be accurately selected.

[0035] According to an embodiment of the present invention, acquiring call records based on preset scenarios and analyzing scenario call status information based on the call records specifically include: Obtain call records, and analyze call response information and call accuracy information under preset scenarios based on the call records; Analyze the response time and response sensitivity based on call response information; Analyze answer topic accuracy and answer time accuracy based on call accuracy information; Generate first status information based on response time and response sensitivity, and generate second status information based on response topic accuracy and response time accuracy; The first state information and the second state information are merged to generate the contextual call state information.

[0036] It should be noted that by analyzing call records, the answer time, reaction sensitivity, answer accuracy and answer time accuracy of the call answering are determined, so as to integrate the status information and improve the accuracy of the situational call status information.

[0037] According to an embodiment of the present invention, analyzing the call matching degree in a preset scenario based on the scenario call state information specifically includes: Get context call status information; Analyze standard call status information based on preset scenarios; Comparing the situational call state information with the standard call state information to obtain a state deviation rate; If the state deviation rate is greater than or equal to a first state deviation rate threshold and less than a second state deviation rate threshold, generating a first call matching degree; If the state deviation rate is greater than or equal to the second state deviation rate threshold, a second call matching degree is generated.

[0038] It should be noted that by analyzing the situational call state information, different state deviation rates generate different call matching degrees, thereby accurately analyzing the situational call state information to determine the call matching degree under a preset scenario.

[0039] According to an embodiment of the present invention, real-time transmission of contextual call data to a terminal specifically includes: Acquire scenario call data, and classify the scenario call data according to different preset scenarios based on scenario call modes to obtain scenario call data of multiple categories; Select the same transmission link to transmit the scenario call data of the same category, and obtain the transmission status information in real time; Analyze whether the data transmission meets the set condition information based on the transmission status information; If the conditions are met, the scenario call data is transmitted to the terminal in real time; If not, the transmission parameters are adjusted to match the optimal transmission link based on the transmission parameters.

[0040] It should be noted that by analyzing the scenario call data and selecting different transmission links for different scenario call data, the data transmission rate is improved, and when the transmission status information does not meet the requirements, the transmission link is adjusted to ensure data transmission accuracy and efficiency.

[0041] According to an embodiment of the present invention, adjusting the call scenario mode based on the correction information specifically includes: Acquire correction information, and analyze whether the correction parameter is within the set correction range based on the correction information; If yes, generating a first adjustment coefficient, and adjusting the call scenario mode in a first manner based on the first adjustment coefficient; If not, a second adjustment coefficient is generated, and the call scenario mode is adjusted in a second manner based on the second adjustment coefficient.

[0042] It should be noted that different correction information adjusts the call scenario mode in different ways, thereby improving the adaptability of the call scenario mode.

[0043] A third aspect of the present invention provides a computer-readable storage medium, which includes an automated scenario call method program based on scenario presets. When the automated scenario call method program based on scenario presets is executed by a processor, the steps of any of the automated scenario call methods based on scenario presets described above are implemented.

[0044] The present invention discloses an automated scenario call method, system and medium based on scenario preset, which receives a call instruction from a terminal user, matches a call scenario mode, selects a preset scenario based on the call scenario mode; obtains call records based on the preset scenario, analyzes scenario call status information based on the call records; analyzes the call matching degree under the preset scenario based on the scenario call status information; determines whether the call matching degree is greater than or equal to a set matching degree threshold; if greater than or equal to, generates scenario call data, and transmits the scenario call data to a terminal in real time; if less than, generates correction information, and adjusts the call scenario mode based on the correction information; analyzes whether the scenario call status information conforms to the current call scenario mode by analyzing the call instruction to match the best preset scenario, thereby improving the matching of the scenario call.

[0045] In the several embodiments provided in the present application, it should be understood that the disclosed devices and methods can be implemented in other ways. The device embodiments described above are only schematic. For example, the division of units is only a logical function division. There may be other division methods in actual implementation, such as: multiple units or components can be combined, or can be integrated into another system, or some features can be ignored or not executed. In addition, the coupling, direct coupling, or communication connection between the components shown or discussed can be through some interfaces, and the indirect coupling or communication connection of devices or units can be electrical, mechanical or other forms.

[0046] The units described above as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units; they may be located in one place or distributed on multiple network units; some or all of the units may be selected according to actual needs to achieve the purpose of the present embodiment.

[0047] In addition, all functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may be separately used as a unit, or two or more units may be integrated into one unit; the above-mentioned integrated units may be implemented in the form of hardware or in the form of hardware plus software functional units.

[0048] A person skilled in the art can understand that all or part of the steps of the above method embodiment can be completed by hardware related to program instructions, and the above program can be stored in a readable storage medium. When the program is executed, it executes the steps of the above method embodiment; and the above storage medium includes: mobile storage devices, read-only memory (ROM), random access memory (RAM), magnetic disk or optical disk, etc. Various media that can store program codes.

[0049] Or, if the above-mentioned integrated unit of the present invention is implemented in the form of a software function module and sold or used as an independent product, it can also be stored in a readable storage medium. Based on this understanding, the technical solution of the embodiment of the present invention, or the part that contributes to the prior art, can be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for a computer device (which can be a personal computer, server, or network device, etc.) to execute all or part of the methods described in each embodiment of the present invention. The aforementioned storage medium includes: various media that can store program codes, such as mobile storage devices, ROM, RAM, magnetic disks or optical disks.

Claims

1. An automated scenario call method based on scenario preset, characterized in that: include: Receive a call instruction from a terminal user, match a call scenario mode, and select a preset scenario based on the call scenario mode; Obtain call records based on preset scenarios, and analyze scenario call status information based on call records; Analyze the call matching degree in the preset scenario based on the scenario call status information; Determining whether the call matching degree is greater than or equal to a set matching degree threshold; If it is greater than or equal to, then the scenario call data is generated and transmitted to the terminal in real time; If it is less than, correction information is generated and the call scenario mode is adjusted based on the correction information.

2. The method for automatic scene call based on scene preset according to claim 1, characterized in that: Receive a call instruction from a terminal user, match the call scenario mode, and select a preset scenario based on the call scenario mode, specifically including: Obtain terminal user call instructions and current call scenario mode; Compare the terminal user's call instruction with the current call scenario mode to obtain the matching accuracy; Determining whether the matching accuracy is greater than or equal to a set accuracy threshold; If it is greater than or equal to the set accuracy threshold, the current call scenario mode is matched, and the corresponding preset scenario is selected based on the current call scenario mode; If it is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

3. The method for automatic scene call based on scene preset according to claim 2, characterized in that: Obtain call records based on preset scenarios, and analyze scenario call status information based on call records, including: Obtain call records, and analyze call response information and call accuracy information under preset scenarios based on the call records; Analyze the response time and response sensitivity based on call response information; Analyze answer topic accuracy and answer time accuracy based on call accuracy information; Generate first status information based on response time and response sensitivity, and generate second status information based on response topic accuracy and response time accuracy; The first state information and the second state information are merged to generate the contextual call state information.

4. The method for automatic scene call based on scene preset according to claim 3, characterized in that: Analyze the call matching degree in the preset scenario based on the scenario call status information, including: Get context call status information; Analyze standard call status information based on preset scenarios; Comparing the situational call state information with the standard call state information to obtain a state deviation rate; If the state deviation rate is greater than or equal to a first state deviation rate threshold and less than a second state deviation rate threshold, generating a first call matching degree; If the state deviation rate is greater than or equal to the second state deviation rate threshold, a second call matching degree is generated.

5. The method for automatic scene call based on scene preset according to claim 4, characterized in that: Transmit contextual call data to the terminal in real time, including: Acquire scenario call data, and classify the scenario call data according to different preset scenarios based on scenario call modes to obtain scenario call data of multiple categories; Select the same transmission link to transmit the scenario call data of the same category, and obtain the transmission status information in real time; Analyze whether the data transmission meets the set condition information based on the transmission status information; If the conditions are met, the scenario call data is transmitted to the terminal in real time; If not, the transmission parameters are adjusted to match the optimal transmission link based on the transmission parameters.

6. The method for automatic scene communication based on scene preset according to claim 5, characterized in that: Adjust the call scenario mode based on the correction information, including: Acquire correction information, and analyze whether the correction parameter is within the set correction range based on the correction information; If yes, generating a first adjustment coefficient, and adjusting the call scenario mode in a first manner based on the first adjustment coefficient; If not, a second adjustment coefficient is generated, and the call scenario mode is adjusted in a second manner based on the second adjustment coefficient.

7. An automated scenario call system based on scenario presets, characterized in that: The system includes: a memory and a processor, wherein the memory includes a program of an automated scenario call method based on scenario presets, and when the program of the automated scenario call method based on scenario presets is executed by the processor, the following steps are implemented: Receive a call instruction from a terminal user, match a call scenario mode, and select a preset scenario based on the call scenario mode; Obtain call records based on preset scenarios, and analyze scenario call status information based on call records; Analyze the call matching degree in the preset scenario based on the scenario call status information; Determining whether the call matching degree is greater than or equal to a set matching degree threshold; If it is greater than or equal to, then the scenario call data is generated and transmitted to the terminal in real time; If it is less than, correction information is generated and the call scenario mode is adjusted based on the correction information.

8. The automatic scenario call system based on scenario preset according to claim 7, characterized in that: Receive a call instruction from a terminal user, match the call scenario mode, and select a preset scenario based on the call scenario mode, specifically including: Obtain terminal user call instructions and current call scenario mode; Compare the terminal user's call instruction with the current call scenario mode to obtain the matching accuracy; Determining whether the matching accuracy is greater than or equal to a set accuracy threshold; If it is greater than or equal to the set accuracy threshold, the current call scenario mode is matched, and the corresponding preset scenario is selected based on the current call scenario mode; If it is less than the set accuracy threshold, the current call scenario mode is switched to the optimal call scenario mode, and a preset scenario is selected based on the optimal call scenario mode.

9. The automatic scenario call system based on scenario preset according to claim 8, characterized in that: Obtain call records based on preset scenarios, and analyze scenario call status information based on call records, including: Obtain call records, and analyze call response information and call accuracy information under preset scenarios based on the call records; Analyze the response time and response sensitivity based on call response information; Analyze answer topic accuracy and answer time accuracy based on call accuracy information; Generate first status information based on response time and response sensitivity, and generate second status information based on response topic accuracy and response time accuracy; The first state information and the second state information are merged to generate the contextual call state information.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium includes a scenario-preset-based automated scenario call method program, and when the scenario-preset-based automated scenario call method program is executed by a processor, the steps of the scenario-preset-based automated scenario call method according to any one of claims 1 to 6 are implemented.

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