Method, device and equipment for inquiring waybill state and computer readable medium

Abstract

The invention discloses a method, a device and equipment for querying a waybill state and a computer readable medium, and relates to the technical field of logistics transportation. A specific embodiment of the method comprises the steps of querying a waybill state according to waybill information sent by a user side, and positioning a logistics production node of a waybill based on the waybill state; matching the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill; and issuing the logistics monitoring operation to a logistics operation end of the logistics production node, and receiving an operation execution result of the logistics operation end so as to feed back the operation execution result to the user end. According to the embodiment, the cargo circulation speed can be increased.

Description

Technical Field

[0001] The present invention relates to the field of logistics and transportation technology, and in particular to a method, device, equipment and computer-readable medium for querying waybill status. Background Art

[0002] As the e-commerce industry matures and online shopping becomes the norm, users are increasingly demanding timeliness in logistics services. Logistics service providers are working hard to improve their services to meet users' timeliness requirements.

[0003] In the process of realizing the present invention, the inventors found that there are at least the following problems in the prior art: since the entire process of logistics services involves multiple links, multiple departments and multiple personnel, the speed of goods circulation is slow. Summary of the invention

[0004] In view of this, embodiments of the present invention provide a method, apparatus, device and computer-readable medium for querying waybill status, which can speed up the circulation of goods.

[0005] To achieve the above object, according to one aspect of an embodiment of the present invention, a method for querying the waybill status is provided, comprising:

[0006] Query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status;

[0007] According to the logistics production node of the waybill, matching the logistics monitoring operation of the logistics production node;

[0008] The logistics monitoring operation is sent to the logistics operation end of the logistics production node, and the operation execution result of the logistics operation end is received, so as to feed back the operation execution result to the user end.

[0009] The querying of the waybill status according to the waybill information sent by the user terminal, and locating the logistics production node of the waybill based on the waybill status, includes:

[0010] Query the waybill status based on the waybill ID and / or consignor ID in the waybill information sent by the user;

[0011] Based on the status label in the waybill status, the logistics production node of the waybill is located, and the status label includes one of the following: order placement, collection, inspection, receipt, sorting, shipment, transportation, delivery handover, delivery in progress, rejection, partial receipt and receipt.

[0012] The logistics production node includes one of the following: item receipt, item transshipment, item transportation and item delivery.

[0013] The logistics monitoring operation of the logistics production node includes: the time condition of the logistics monitoring operation, the operation condition of the logistics monitoring operation and the priority of the logistics monitoring operation.

[0014] The sending of the logistics monitoring operation to the logistics operation terminal of the logistics production node and receiving the operation execution result of the logistics operation terminal includes:

[0015] Sending the logistics monitoring operation to the logistics operation terminal of the logistics production node, so as to execute the operation condition at the logistics production node according to the priority and the time condition;

[0016] Receive the operation execution result of the logistics operation terminal, and the operation execution result includes the completion time point of the waybill at the logistics production node and / or the starting time point of the waybill at the next logistics production node.

[0017] After feeding back the operation execution result to the user terminal, the method further includes:

[0018] The waybill status of the cargo order is sent to the logistics operation terminal of the last logistics production node of the cargo order.

[0019] The step of sending the logistics monitoring operation to the logistics operation terminal of the logistics production node includes:

[0020] The waybill has been transferred to the next logistics production node;

[0021] Re-match the logistics monitoring operation of the next logistics production node, and send the logistics monitoring operation to the logistics operation end of the next logistics production node.

[0022] According to a second aspect of an embodiment of the present invention, there is provided a device for querying a waybill status, comprising:

[0023] A positioning module, used to query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status;

[0024] A matching module, used to match the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill;

[0025] The feedback module is used to send the logistics monitoring operation to the logistics operation end of the logistics production node, and receive the operation execution result of the logistics operation end, so as to feed back the operation execution result to the user end.

[0026] According to a third aspect of an embodiment of the present invention, there is provided an electronic device for querying a waybill status, comprising:

[0027] one or more processors;

[0028] a storage device for storing one or more programs,

[0029] When the one or more programs are executed by the one or more processors, the one or more processors implement the above method.

[0030] According to a fourth aspect of an embodiment of the present invention, there is provided a computer-readable medium on which a computer program is stored, and when the program is executed by a processor, the method as described above is implemented.

[0031] One embodiment of the above invention has the following advantages or beneficial effects: querying the waybill status according to the waybill information sent by the user terminal, and locating the logistics production node of the waybill based on the waybill status; matching the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill; sending the logistics monitoring operation to the logistics operation terminal of the logistics production node, and receiving the operation execution result of the logistics operation terminal, so as to feedback the operation execution result to the user terminal. Based on the logistics production node of the waybill, the logistics monitoring operation is performed, so that the waybill status can be queried to speed up the flow of goods.

[0032] The further effects of the above-mentioned non-conventional optional manner will be described below in conjunction with the specific implementation manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] The accompanying drawings are used to better understand the present invention and do not constitute an improper limitation of the present invention.

[0034] Figure 1 1 is a schematic diagram of the main flow of a method for querying waybill status according to an embodiment of the present invention;

[0035] Figure 2 is a schematic diagram of a process for locating a logistics production node of a waybill according to an embodiment of the present invention;

[0036] Figure 3 is a schematic diagram of a process for receiving an operation execution result of a logistics operation terminal according to an embodiment of the present invention;

[0037] Figure 4 is a schematic diagram of a process for updating a logistics production node according to an embodiment of the present invention;

[0038] Figure 5 It is a flow chart of querying the waybill status according to an embodiment of the present invention, in which the receipt of goods is used as a logistics production node;

[0039] Figure 6 It is a schematic diagram of a process of querying the waybill status according to an embodiment of the present invention, in which the item transfer is used as a logistics production node;

[0040] Figure 7 It is a schematic diagram of a process of querying the waybill status when the item dispatch is used as a logistics production node according to an embodiment of the present invention;

[0041] Figure 8 2 is a schematic diagram of the main structure of a device for querying waybill status according to an embodiment of the present invention;

[0042] Fig. 9 is an exemplary system architecture diagram to which embodiments of the present invention may be applied;

[0043] Fig.10 It is a schematic diagram of the structure of a computer system of a terminal device or a server suitable for implementing an embodiment of the present invention. DETAILED DESCRIPTION

[0044] The following is a description of exemplary embodiments of the present invention in conjunction with the accompanying drawings, including various details of the embodiments of the present invention to facilitate understanding, which should be considered as merely exemplary. Therefore, it should be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present invention. Similarly, for clarity and conciseness, the description of well-known functions and structures is omitted in the following description.

[0045] Since the entire logistics service process involves multiple links such as collection, transfer, transportation and dispatch, as well as multiple departments and multiple personnel, the flow of goods is slow.

[0046] Logistics service providers all follow up services through customer service personnel. Manual follow-up of waybills cannot efficiently coordinate the operations of multiple departments, and it is easy to omissions that lead to problems that cannot be solved, which will inevitably lead to user complaints and fail to solve the fundamental demands. Or the terminal delivery personnel are unaware of the complaints and cannot effectively communicate with the users, resulting in secondary complaints.

[0047] Specifically, after receiving a complaint, the customer service staff will check the actual situation of the waybill and only explain to the user why the promise or user expectation was not met, which makes it difficult for the user to be satisfied. In addition, the customer service staff will contact the operation staff to follow up on the waybill route, but the entire logistics process involves multiple links, multiple departments and multiple personnel. Manual follow-up cannot efficiently coordinate the operations of multiple departments, and it is easy to omissions that lead to problems that cannot be solved, resulting in secondary complaints. In addition, the terminal delivery personnel have no perception of the content of the complaint and are only concerned about whether they are delivering in accordance with the company's requirements. They are unable to communicate with the user at the same frequency, which leads to customer emotional fluctuations and secondary complaints.

[0048] In summary, there is a technical problem of slow cargo turnover.

[0049] In order to solve the technical problem of slow cargo turnover, the following technical solution in the embodiment of the present invention can be adopted.

[0050] See also Figure 1 , Figure 1 1 is a schematic diagram of the main flow of the method for querying the waybill status according to an embodiment of the present invention, which performs logistics monitoring operations based on the logistics production node of the waybill to query the waybill status. Figure 1 As shown, the specific steps include:

[0051] S101. Query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status.

[0052] In the embodiment of the present invention, in the process of transporting items through logistics, waybills are often used to identify items, and the waybills include waybill information. As an example, the waybill information includes a waybill identifier, a cargo owner identifier, and extended information. The extended information includes a collector identifier and a deliveryman identifier.

[0053] The user can send the waybill information through the user terminal to query the waybill status. The user terminal can be set on a mobile device and / or a computer terminal. As an example, a login identifier and a login key are used to log in to the user terminal.

[0054] The waybill status is the status of the waybill in logistics transportation. In an embodiment of the present invention, the logistics production node of the waybill can be located based on the waybill status.

[0055] In one embodiment of the present invention, the logistics production node includes one of the following: item receipt, item transshipment, item transportation and item delivery.

[0056] As an example, item receipt includes order completion, collection task assignment, and collection completion. Order completion includes successful receipt of the item by the logistics company. Collection task assignment includes the logistics company starting production and assigning personnel to collect the item. Collection completion includes successful receipt of the item and the item entering the logistics company's operational control.

[0057] As an example, item forwarding includes inspection, receipt, sorting, and shipping at a sorting center.

[0058] As an example, the transportation of items includes items being delivered and loaded onto vehicles from an originating sorting center and being in the process of being transported by a vehicle.

[0059] As an example, item delivery includes delivering the item to a recipient customer address.

[0060] See also Figure 2 , Figure 2 This is a schematic diagram of the process of locating the logistics production node of the waybill according to an embodiment of the present invention. Specifically, it includes the following steps:

[0061] S201. Query the waybill status according to the waybill ID and / or the consignor ID in the waybill information sent by the user terminal.

[0062] In the embodiment of the present invention, the waybill circulates in the logistics production node. In order to locate the logistics production node of the waybill, it is first necessary to query the waybill status. The waybill status is the operation record of the waybill in the logistics production node.

[0063] The basis for querying the waybill status is the waybill identifier and / or the consignor identifier in the waybill information. As an example, the waybill information includes the waybill identifier and the consignor identifier. If you need to query multiple waybills of the same consignor, query the waybill status based on the consignor identifier in the waybill information. As another example, the waybill information includes the waybill identifier and the consignor identifier. If you need to query a specific waybill of the same consignor, query the waybill status based on the waybill identifier and the consignor identifier in the waybill information.

[0064] S202. Locate the logistics production node of the waybill based on the status label in the waybill status. The status label includes one of the following: order placement, collection, inspection, receipt, sorting, shipment, transportation, delivery handover, delivery in progress, rejection, partial receipt, and receipt.

[0065] The waybill status includes a status tag. Based on the status tag in the waybill status, the logistics production node of the waybill can be located.

[0066] In one embodiment of the present invention, the status tag includes one of the following: order placement, collection, inspection, receipt, sorting, shipment, transportation, delivery handover, delivery in progress, rejection, partial receipt and receipt. The status tag includes order placement or collection, and the logistics production node of the positioning waybill is the receipt of the item. The status tag includes: inspection, receipt, sorting or shipment, and the logistics production node of the positioning waybill is the transfer of the item. The status tag includes: transportation, and the logistics production node of the positioning waybill is the transportation of the item. The status tag includes: delivery handover, delivery in progress, rejection, partial receipt or receipt, and the logistics production node of the positioning waybill is the delivery of the item.

[0067] exist Figure 2 In an embodiment, the logistics production node of the waybill can be located based on the waybill information sent by the user terminal.

[0068] S102. Match the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill.

[0069] The logistics production node is a necessary process for the waybill in the logistics process. At each logistics production node, the corresponding logistics monitoring operation is matched to ensure the normal transportation of the waybill.

[0070] As an example, the logistics production node includes the receipt of items, and the logistics monitoring operation includes setting a receipt time point to complete the receipt of items before the above time point.

[0071] In one embodiment of the present invention, the logistics monitoring operation of the logistics production node includes: time conditions of the logistics monitoring operation, operation conditions of the logistics monitoring operation and priority of the logistics monitoring operation.

[0072] As an example, the logistics production node includes item transfer. The time condition of the logistics monitoring operation includes 24 hours from the entry of item transfer; the operation condition 1 of the logistics monitoring operation includes sending a reminder message, and the priority of the logistics monitoring operation is 1; the operation condition 2 of the logistics monitoring operation includes confirming the information of the vehicle responsible for transporting the item, and the priority of the logistics monitoring operation is 2. Since the priority of operation condition 1 is higher than the priority of operation condition 2, operation condition 1 is executed first, and then operation condition 2 is executed.

[0073] In one embodiment of the present invention, the logistics monitoring operation of the logistics production node can be pre-set in the database, wherein the logistics monitoring operation includes: the time condition of the logistics monitoring operation, the operation condition of the logistics monitoring operation and the priority of the logistics monitoring operation, and can also include communication words.

[0074] It should be noted that during the process of receiving and delivering goods, direct face-to-face communication with users is required. In order to improve the efficiency of communication with users, communication words can be used. Among them, the communication words can be pre-set.

[0075] S103: Send the logistics monitoring operation to the logistics operation end of the logistics production node, and receive the operation execution result of the logistics operation end to feed back the operation execution result to the user end.

[0076] In an embodiment of the present invention, the logistics monitoring operation can be sent to the logistics production node through the logistics operation terminal, and the equipment and / or personnel of the logistics production node perform the logistics monitoring operation. It can be understood that the equipment and / or personnel of the logistics production node obtain the logistics monitoring operation through the logistics operation terminal. After the logistics monitoring operation is completed, the operation execution result is fed back through the logistics operation terminal. For the user, the operation execution result is fed back through the user terminal, so as to query the waybill status.

[0077] See also Figure 3 , Figure 3 This is a flow chart of receiving the operation execution result of the logistics operation terminal according to an embodiment of the present invention. Specifically, it includes the following steps:

[0078] S301. Send the logistics monitoring operation to the logistics operation end of the logistics production node, so as to execute the operation conditions at the logistics production node according to the priority and time conditions.

[0079] The logistics monitoring operation is issued through the logistics operation terminal. In this way, the operation conditions are executed according to the priority and time conditions at the logistics production node.

[0080] For each logistics production node, the corresponding time conditions, operating conditions and priority of logistics monitoring operations can be preset. Moreover, as the number of waybill status inquiries increases, the time conditions, operating conditions and priority of logistics monitoring operations can also be updated.

[0081] S302, receiving the operation execution result of the logistics operation terminal, the operation execution result includes the completion time point of the waybill at the logistics production node and / or the starting time point of the waybill at the next logistics production node.

[0082] After the logistics production node completes the logistics monitoring operation, the operation execution result is sent through the logistics operation terminal. The operation execution result is the information combination after the logistics production node performs the logistics monitoring operation.

[0083] In one embodiment of the present invention, the operation execution result includes the completion time point of the waybill at the logistics production node and / or the starting time point of the waybill at the next logistics production node.

[0084] As an example, the logistics production node includes item delivery, and the execution operation result includes that the completion time point of the waybill at the logistics delivery is: 13:00 on May 5, 2020.

[0085] As another example, the logistics production node includes logistics transfer, and the execution operation results include that the completion time point of the waybill in the logistics transfer is: 18:00 on July 5, 2021; the starting time point of the waybill in the logistics delivery is: 18:01 on July 5, 2021.

[0086] As another example, the logistics production node includes logistics receipt, and the execution operation result includes that the starting time point of the waybill in the logistics transfer is: 09:00 on April 5, 2020.

[0087] exist Figure 3 In the embodiment, the logistics monitoring operation is sent through the logistics operation terminal, and the operation execution result is received to realize the monitoring of the waybill.

[0088] In one embodiment of the present invention, after the operation execution result is fed back to the client, the waybill status of the cargo order may also be sent to the logistics operation end of the last logistics production node of the cargo order.

[0089] The waybill status can reflect the transportation details of the waybill at each logistics production node. The final logistics production node of the cargo order usually requires direct communication with the consignee. In order to improve the efficiency of communication with the consignee, the waybill status of the cargo order can be sent to the logistics operation end of the final logistics production node of the cargo order.

[0090] See also Figure 4, Figure 4 1 is a schematic diagram of a process for updating a logistics production node according to an embodiment of the present invention. Specifically, the following steps are included:

[0091] S401, the waybill has been transferred to the next logistics production node.

[0092] In one embodiment of the present invention, considering that the waybill circulates at a fast speed in the logistics production node, it is necessary to periodically determine the logistics production node where the waybill is located. As an example, the solution in S101 is used to determine the logistics production node where the waybill is currently located according to a preset period. It is known that the logistics production node where the waybill is currently located is the next logistics production node, that is, the waybill has been transferred to the next logistics production node.

[0093] S402. Re-match the logistics monitoring operation of the next logistics production node, and send the logistics monitoring operation to the logistics operation end of the next logistics production node.

[0094] When the waybill has been transferred to the next logistics production node, and the current logistics monitoring operation is for the current logistics production node, the logistics monitoring operation needs to be re-matched. That is, the logistics monitoring operation of the next logistics production node is re-matched and sent to the logistics operation end of the next logistics production node.

[0095] exist Figure 4 In the embodiment, the logistics monitoring operation is re-matched according to the changes in the logistics production nodes to ensure the effectiveness of the logistics monitoring operation.

[0096] The following is an illustrative explanation using the logistics production node as an example.

[0097] See also Figure 5 , Figure 5 This is a flow chart of querying the waybill status according to an embodiment of the present invention, using the receipt of goods as a logistics production node. It specifically includes the following steps:

[0098] S501, preset logistics monitoring operation of item receipt.

[0099] The time conditions of the logistics monitoring operation include a time limit of 1 hour, operation condition 1 of the logistics monitoring operation includes sending a collection message, and the priority of operation condition 1 is 1; operation condition 2 of the logistics monitoring operation includes feedback of the collection result, and the priority of operation condition 2 is 2.

[0100] S502: Determine the logistics production node as item receipt based on the waybill information.

[0101] The user sends the waybill information through the user terminal, first queries the waybill status based on the waybill information, and locates the logistics production node of the waybill based on the waybill status: item receipt.

[0102] S503: Logistics monitoring operation of matching item receipt.

[0103] According to the logistics production node of the waybill, the logistics monitoring operation of logistics receipt is matched. The logistics monitoring operation of logistics receipt includes: the time condition of the logistics monitoring operation includes a time limit of 1 hour, the operation condition 1 of the logistics monitoring operation includes sending a collection message, and the priority of operation condition 1 is 1, and the operation condition 2 of the logistics monitoring operation includes feedback of the collection result, and the priority of operation condition 2 is 2.

[0104] S504: Send logistics monitoring operations, receive and feedback the operation execution results.

[0105] The logistics monitoring operation is issued through the logistics operation terminal. The staff of the logistics operation terminal first sends a collection message to the user according to the logistics monitoring operation. After the items are successfully collected, the collection result is fed back to the client through the logistics operation terminal. The collection result includes successful collection. The staff performs the logistics monitoring operation in accordance with the time conditions of the logistics monitoring operation.

[0106] S505. Communicate with the user.

[0107] After the operation results are fed back to the user through the user terminal, the user can also be contacted to understand the user satisfaction. The logistics monitoring operation is updated based on the user satisfaction.

[0108] See also Figure 6 , Figure 6 This is a flow chart of querying the waybill status according to an embodiment of the present invention, where the item transfer is used as a logistics production node. Specifically, the following steps are included:

[0109] S601, preset logistics monitoring operation of item receipt.

[0110] The time conditions for logistics monitoring operations include a time limit of 24 hours. Operation condition 1 of logistics monitoring operations includes completing necessary production links such as receiving and inspecting goods before the next shift departs, and being in a state of preparation for shipment. The priority of operation condition 1 is 1. Operation condition 2 of logistics monitoring operations includes feedback on receiving results. The priority of operation condition 2 is 2.

[0111] S602. Determine the logistics production node as the goods transshipment based on the waybill information.

[0112] The user sends the waybill information through the user terminal, first queries the waybill status based on the waybill information, and locates the logistics production node of the waybill based on the waybill status: item transshipment.

[0113] S603: Logistics monitoring operation for matching item transfer.

[0114] According to the logistics production node of the waybill, the logistics monitoring operation of logistics receipt is matched. The logistics monitoring operation of logistics receipt includes: the time condition of logistics monitoring operation includes a time limit of 24 hours, and the operation condition 1 of logistics monitoring operation includes completing the necessary production links such as receipt and inspection before the next shift is dispatched, and being in a state of preparation for shipment; the priority of operation condition 1 is 1, and the operation condition 2 of logistics monitoring operation includes feedback of receipt results, and the priority of operation condition 2 is 2.

[0115] S604: Send logistics monitoring operations, receive and feedback the operation execution results.

[0116] The logistics monitoring operation is issued through the logistics operation terminal. The staff of the logistics operation terminal first sends the item transfer message to the user according to the logistics monitoring operation. After the item transfer is successful, the item transfer result is fed back to the client through the logistics operation terminal. The item transfer result includes the transfer success. The staff performs the logistics monitoring operation in accordance with the time conditions of the logistics monitoring operation.

[0117] S605. Communicate with the user.

[0118] After the operation results are fed back to the user through the user terminal, the user can also be contacted to understand the user satisfaction. The logistics monitoring operation is updated based on the user satisfaction.

[0119] In addition, the waybill status of the cargo order can be sent to the last logistics production node, that is, the item delivery, and the corresponding logistics operation end, so that the staff who execute the item delivery can know the waybill status and communicate with the user through communication skills. In order to appease the user, you can also send coupons and other methods.

[0120] See also Figure 7 , Figure 7 This is a flow chart of querying the waybill status according to an embodiment of the present invention, where the item dispatch is used as a logistics production node. Specifically, the following steps are included:

[0121] S701, pre-set logistics monitoring operation for item delivery.

[0122] The time conditions of the logistics monitoring operation include a time limit of 1 hour, and operation condition 1 of the logistics monitoring operation includes item delivery; the priority of operation condition 1 is 1, and operation condition 2 of the logistics monitoring operation includes feedback of delivery results, and the priority of operation condition 2 is 2.

[0123] S702: Determine the logistics production node for item delivery based on the waybill information.

[0124] The user sends the waybill information through the user terminal, first queries the waybill status based on the waybill information, and locates the logistics production node of the waybill based on the waybill status: item delivery.

[0125] S703, matching the logistics monitoring operation of the goods transfer.

[0126] According to the logistics production node of the waybill, the logistics monitoring operation of logistics receipt is matched. The logistics monitoring operation of logistics receipt includes: the time condition of logistics monitoring operation includes a time limit of 1 hour, and the operation condition 1 of logistics monitoring operation includes item delivery; the priority of operation condition 1 is 1, and the operation condition 2 of logistics monitoring operation includes feedback of delivery results, and the priority of operation condition 2 is 2.

[0127] S704: Send logistics monitoring operations, receive and feedback the operation execution results.

[0128] The logistics monitoring operation is issued through the logistics operation terminal. The staff of the logistics operation terminal first sends the item delivery message to the user according to the logistics monitoring operation. After the item is successfully delivered, the item delivery result is fed back to the client through the logistics operation terminal. The item delivery result includes successful delivery. The staff performs the logistics monitoring operation in accordance with the time conditions of the logistics monitoring operation.

[0129] S705. Communicate with the user.

[0130] After the operation results are fed back to the user through the user terminal, the user can also be contacted to understand the user satisfaction. The logistics monitoring operation is updated based on the user satisfaction.

[0131] In the above embodiment, the waybill status is queried according to the waybill information sent by the user terminal, and the logistics production node of the waybill is located based on the waybill status; the logistics monitoring operation of the logistics production node is matched according to the logistics production node of the waybill; the logistics monitoring operation is sent to the logistics operation terminal of the logistics production node, and the operation execution result of the logistics operation terminal is received to feed back the operation execution result to the user terminal. The logistics monitoring operation is performed based on the logistics production node of the waybill, so as to speed up the flow of goods.

[0132] In addition, by adopting the embodiment of the present invention, the operation execution result can be fed back to the user end in time, so as to improve the efficiency of communication with the user and improve the user satisfaction.

[0133] See also Figure 8 , Figure 8 is a schematic diagram of the main structure of the device for querying the waybill status according to an embodiment of the present invention. The device for querying the waybill status can implement a method for querying the waybill status, such as Figure 8 As shown, the device for querying the waybill status specifically includes:

[0134] The positioning module 801 is used to query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status;

[0135] A matching module 802 is used to match the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill;

[0136] The feedback module 803 is used to send the logistics monitoring operation to the logistics operation end of the logistics production node, and receive the operation execution result of the logistics operation end, so as to feed back the operation execution result to the user end.

[0137] In one embodiment of the present invention, the positioning module 801 is specifically used to query the waybill status according to the waybill identifier and / or the consignor identifier in the waybill information sent by the user terminal;

[0138] Based on the status label in the waybill status, the logistics production node of the waybill is located, and the status label includes one of the following: order placement, collection, inspection, receipt, sorting, shipment, transportation, delivery handover, delivery in progress, rejection, partial receipt and receipt.

[0139] In one embodiment of the present invention, the logistics production node includes one of the following: item receipt, item transshipment, item transportation and item delivery.

[0140] In one embodiment of the present invention, the logistics monitoring operation of the logistics production node includes: the time condition of the logistics monitoring operation, the operation condition of the logistics monitoring operation and the priority of the logistics monitoring operation.

[0141] In one embodiment of the present invention, the feedback module 803 is specifically used to send the logistics monitoring operation to the logistics operation terminal of the logistics production node, so that the operation condition is executed at the logistics production node according to the priority and the time condition;

[0142] Receive the operation execution result of the logistics operation terminal, and the operation execution result includes the completion time point of the waybill at the logistics production node and / or the starting time point of the waybill at the next logistics production node.

[0143] In one embodiment of the present invention, the feedback module 803 is further used to send the waybill status of the cargo order to the logistics operation end of the last logistics production node of the cargo order.

[0144] In one embodiment of the present invention, the matching module 802 is specifically used for the waybill to be transferred to the next logistics production node;

[0145] Re-match the logistics monitoring operation of the next logistics production node, and send the logistics monitoring operation to the logistics operation end of the next logistics production node.

[0146] Fig. 9An exemplary system architecture 900 is shown to which the method for querying the waybill status or the apparatus for querying the waybill status according to the embodiments of the present invention may be applied.

[0147] like Fig. 9 As shown, system architecture 900 may include terminal devices 901, 902, 903, network 904 and server 905. Network 904 is used to provide a medium for communication links between terminal devices 901, 902, 903 and server 905. Network 904 may include various connection types, such as wired, wireless communication links or optical fiber cables, etc.

[0148] Users can use terminal devices 901, 902, 903 to interact with server 905 through network 904 to receive or send messages, etc. Various communication client applications can be installed on terminal devices 901, 902, 903, such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, social platform software, etc. (only examples).

[0149] The terminal devices 901 , 902 , and 903 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop computers, and desktop computers, etc.

[0150] The server 905 may be a server that provides various services, such as a backend management server (only an example) that provides support for shopping websites browsed by users using the terminal devices 901, 902, and 903. The backend management server may analyze and process the received data such as product information query requests, and feed back the processing results (such as target push information, product information - only an example) to the terminal device.

[0151] It should be noted that the method for querying the waybill status provided in the embodiment of the present invention is generally executed by the server 905 , and accordingly, the device for querying the waybill status is generally set in the server 905 .

[0152] It should be understood that Fig. 9 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0153] Reference below Fig.10 , which shows a schematic diagram of the structure of a computer system 1000 of a terminal device suitable for implementing an embodiment of the present invention. Fig.10 The terminal device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0154] like Fig.10As shown, the computer system 1000 includes a central processing unit (CPU) 1001, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 1002 or a program loaded from a storage part 1008 into a random access memory (RAM) 1003. In the RAM 1003, various programs and data required for the operation of the system 1000 are also stored. The CPU 1001, the ROM 1002, and the RAM 1003 are connected to each other via a bus 1004. An input / output (I / O) interface 1005 is also connected to the bus 1004.

[0155] The following components are connected to the I / O interface 1005: an input section 1006 including a keyboard, a mouse, etc.; an output section 1007 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 1008 including a hard disk, etc.; and a communication section 1009 including a network interface card such as a LAN card, a modem, etc. The communication section 1009 performs communication processing via a network such as the Internet. A drive 1010 is also connected to the I / O interface 1005 as needed. A removable medium 1011, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 1010 as needed, so that a computer program read therefrom is installed into the storage section 1008 as needed.

[0156] In particular, according to the embodiments disclosed in the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 1009, and / or installed from the removable medium 1011. When the computer program is executed by the central processing unit (CPU) 1001, the above-mentioned functions defined in the system of the present invention are executed.

[0157] It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than computer-readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0158] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0159] The modules involved in the embodiments of the present invention may be implemented in software or hardware. The modules described may also be provided in a processor. For example, they may be described as follows: a processor includes a positioning module, a matching module, and a feedback module. The names of these modules do not, in some cases, constitute limitations on the modules themselves. For example, the positioning module may also be described as "used to query the waybill status based on the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status".

[0160] As another aspect, the present invention further provides a computer-readable medium, which may be included in the device described in the above embodiment; or may exist independently without being assembled into the device. The above computer-readable medium carries one or more programs, and when the above one or more programs are executed by a device, the device includes:

[0161] Query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status;

[0162] According to the logistics production node of the waybill, matching the logistics monitoring operation of the logistics production node;

[0163] The logistics monitoring operation is sent to the logistics operation end of the logistics production node, and the operation execution result of the logistics operation end is received, so as to feed back the operation execution result to the user end.

[0164] According to the technical solution of the embodiment of the present invention, the waybill status is queried based on the waybill information sent by the user terminal, and the logistics production node of the waybill is located based on the waybill status; the logistics monitoring operation of the logistics production node is matched according to the logistics production node of the waybill; the logistics monitoring operation is sent to the logistics operation terminal of the logistics production node, and the operation execution result of the logistics operation terminal is received to feed back the operation execution result to the user terminal. Based on the logistics production node of the waybill, the logistics monitoring operation is performed, so that the waybill status can be queried to speed up the flow of goods.

[0165] The above specific implementation methods do not constitute limitations on the scope of protection of the present invention. Those skilled in the art should understand that various modifications, combinations, sub-combinations and substitutions may occur depending on design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of protection of the present invention. It should be noted that in the technical solution disclosed in this disclosure, the acquisition, storage and application of user personal information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

Claims

1. A method for querying the status of a waybill, characterized in that: include: Query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status; According to the logistics production node of the waybill, matching the logistics monitoring operation of the logistics production node; The logistics monitoring operation is sent to the logistics operation end of the logistics production node, and the operation execution result of the logistics operation end is received, so as to feed back the operation execution result to the user end.

2. The method for querying the waybill status according to claim 1, characterized in that: The querying of the waybill status according to the waybill information sent by the user terminal, and locating the logistics production node of the waybill based on the waybill status, includes: Query the waybill status based on the waybill ID and / or consignor ID in the waybill information sent by the user; Based on the status label in the waybill status, the logistics production node of the waybill is located, and the status label includes one of the following: order placement, collection, inspection, receipt, sorting, shipment, transportation, delivery handover, delivery in progress, rejection, partial receipt and receipt.

3. The method for querying the waybill status according to claim 1, characterized in that: The logistics production node includes one of the following: item receipt, item transshipment, item transportation and item delivery.

4. The method for querying the waybill status according to claim 1, characterized in that: The logistics monitoring operation of the logistics production node includes: the time condition of the logistics monitoring operation, the operation condition of the logistics monitoring operation and the priority of the logistics monitoring operation.

5. The method for querying the waybill status according to claim 4, characterized in that: The sending of the logistics monitoring operation to the logistics operation terminal of the logistics production node and receiving the operation execution result of the logistics operation terminal includes: Sending the logistics monitoring operation to the logistics operation terminal of the logistics production node, so as to execute the operation condition at the logistics production node according to the priority and the time condition; Receive the operation execution result of the logistics operation terminal, and the operation execution result includes the completion time point of the waybill at the logistics production node and / or the starting time point of the waybill at the next logistics production node.

6. The method for querying the waybill status according to claim 1, characterized in that: After feeding back the operation execution result to the user terminal, the method further includes: The waybill status of the cargo order is sent to the logistics operation terminal of the last logistics production node of the cargo order.

7. The method for querying the waybill status according to claim 1, characterized in that: The step of sending the logistics monitoring operation to the logistics operation terminal of the logistics production node includes: The waybill has been transferred to the next logistics production node; Re-match the logistics monitoring operation of the next logistics production node, and send the logistics monitoring operation to the logistics operation end of the next logistics production node.

8. A device for querying the status of a waybill, characterized in that: include: A positioning module, used to query the waybill status according to the waybill information sent by the user terminal, and locate the logistics production node of the waybill based on the waybill status; A matching module, used to match the logistics monitoring operation of the logistics production node according to the logistics production node of the waybill; The feedback module is used to send the logistics monitoring operation to the logistics operation end of the logistics production node, and receive the operation execution result of the logistics operation end, so as to feed back the operation execution result to the user end.

9. An electronic device for querying the status of a waybill, characterized in that: include: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 7.

10. A computer readable medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 7 is implemented.

Images