Waybill service processing method and device

Abstract

The invention discloses a waybill business processing method and device, and relates to the technical field of express delivery. A specific embodiment of the method comprises the steps of sending a first instruction for checking a to-be-checked item corresponding to a to-be-collected waybill to a parcel collection terminal according to order receiving information fed back by the parcel collection terminal in response to the received to-be-collected waybill; receiving verification passing information corresponding to the to-be-verified item fed back by the parcel collection terminal for the first indication; according to the verification passing information, determining whether the to-be-verified items pass verification; and under the condition that the to-be-verified items pass verification, first prompt information conforming to the collection standard is sent to the express collection terminal, so that the express collection terminal carries out collection operation on the to-be-collected waybill according to the first prompt information. According to the embodiment, the risk of waybill collection is controllable, the complaint rate of customers is reduced, a basis is provided for processing unreasonable complaints, the processing efficiency of waybill business is integrally improved, and the customer experience is improved.

Description

Technical Field

[0001] The present invention relates to the field of express delivery technology, and in particular to a waybill business processing method and device. Background Art

[0002] Currently, the reverse collection of express delivery, that is, the collection in scenarios such as customer returns, is all operated according to the forward collection, that is, the express collection process in non-return scenarios. In the reverse collection of express delivery, the items returned by customers often do not meet the merchant's return regulations, which will lead to merchant refusal to accept and customer complaints. Therefore, the current reverse collection process of express delivery lacks risk control measures, which is not conducive to handling unreasonable customer complaints, reduces the efficiency of waybill processing, and affects customer experience. Summary of the invention

[0003] In view of this, an embodiment of the present invention provides a waybill service processing method and device, by sending a first instruction to the pick-up terminal to verify the items to be verified corresponding to the waybill to be collected in response to the order receiving information fed back by the pick-up terminal in response to receiving the waybill to be collected; receiving the verification pass information corresponding to the items to be verified fed back by the pick-up terminal in response to the first instruction; determining whether all the items to be verified have passed the verification according to the verification pass information; and sending a first prompt information that meets the collection standard to the pick-up terminal when all the items to be verified have passed the verification, so that the pick-up terminal performs a collection operation on the waybill to be collected according to the first prompt information. In this way, by verifying the items to be verified corresponding to the waybill to be collected and collecting after successful verification, the risk of waybill collection can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of waybill services and improves customer experience.

[0004] To achieve the above objective, according to one aspect of an embodiment of the present invention, a waybill service processing method is provided.

[0005] A method for processing waybill business in an embodiment of the present invention includes: sending a first instruction to the collection terminal to verify the items to be verified corresponding to the waybill to be collected in response to the order acceptance information fed back by the collection terminal in response to receiving the waybill to be collected; receiving verification pass information corresponding to the items to be verified fed back by the collection terminal in response to the first instruction; determining whether all the items to be verified have passed the verification based on the verification pass information; and sending a first prompt information that meets the collection standards to the collection terminal if all the items to be verified have passed the verification, so that the collection terminal performs a collection operation on the waybill to be collected according to the first prompt information.

[0006] Optionally, in response to receiving the order acceptance information fed back from the waybill to be collected, the collection terminal sends a first instruction to the collection terminal to verify the items to be verified corresponding to the waybill to be collected, including: determining the collection type corresponding to the waybill to be collected according to the order acceptance information; the collection type includes forward collection and reverse collection; when the collection type is reverse collection, determining the items to be verified corresponding to the waybill to be collected; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance form corresponding to the waybill to be collected; and sending the first instruction to verify the items to be verified to the collection terminal.

[0007] Optionally, the items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

[0008] Optionally, the method provided by the present invention further includes: when some of the items to be verified fail to pass the verification, sending a second instruction to the package collection terminal to upload graphic and text information corresponding to the items to be verified that failed to pass the verification.

[0009] Optionally, the method provided by the present invention also includes: when some of the items to be verified fail to pass the verification, sending the contact information corresponding to the emergency processing terminal to the collection terminal, so that the collection terminal contacts the emergency processing terminal through the contact information to determine the processing measures for the collection waybill.

[0010] Optionally, the method provided by the present invention further includes: when part of the items to be verified fail to pass the verification and confirmation order information fed back by the parcel collection terminal is received, sending a second prompt message to the parcel collection terminal asking whether to confirm the collection if it fails to pass the verification.

[0011] To achieve the above objective, according to another aspect of an embodiment of the present invention, a waybill service processing method is provided.

[0012] A waybill business processing method according to an embodiment of the present invention includes: in response to receiving a waybill to be collected, sending order acceptance information corresponding to the waybill to be collected to a waybill management system; receiving a first instruction from the waybill management system to verify the items to be verified corresponding to the waybill to be collected in response to the order acceptance information; sending verification pass information corresponding to the items to be verified to the waybill management system according to the first instruction; receiving prompt information of compliance with collection standards fed back by the waybill management system in response to the verification pass information; and performing a collection operation on the waybill to be collected according to the prompt information.

[0013] Optionally, sending the verification pass information corresponding to the item to be verified to the waybill management system according to the first instruction includes: determining the items to be verified included in the first instruction; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance form corresponding to the waybill to be collected; and uploading the verification pass information corresponding to the item to be verified to the waybill management system according to the item to be verified.

[0014] Optionally, the items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

[0015] Optionally, the method provided by the present invention also includes: receiving a second instruction from the waybill management system to upload graphic and text information corresponding to the items to be verified that have not passed the verification; and uploading the graphic and text information corresponding to the items to be verified that have not passed the verification according to the second instruction.

[0016] Optionally, receive the contact information corresponding to the emergency processing terminal fed back by the waybill management system; and contact the emergency processing terminal according to the contact information to determine the processing measures for the waybill to be collected.

[0017] To achieve the above objective, according to another aspect of an embodiment of the present invention, a waybill service processing device is provided.

[0018] A waybill business processing device according to an embodiment of the present invention includes: a verification module, which is used to send a first instruction to the collection terminal to verify the items to be verified corresponding to the waybill to be collected in response to the order acceptance information fed back by the collection terminal in response to receiving the waybill to be collected; receive the verification pass information corresponding to the items to be verified fed back by the collection terminal in response to the first instruction; and determine whether all the items to be verified have passed the verification based on the verification pass information; a first collection module, which is used to send a first prompt information that meets the collection standard to the collection terminal when all the items to be verified have passed the verification, so that the collection terminal performs a collection operation on the waybill to be collected according to the first prompt information.

[0019] To achieve the above objective, according to another aspect of an embodiment of the present invention, a package collection terminal is provided.

[0020] A parcel collection terminal according to an embodiment of the present invention includes: a sending module, which is used to send, in response to receiving a waybill to be collected, order acceptance information corresponding to the waybill to be collected to a waybill management system; a receiving module, which is used to receive a first indication from the waybill management system for verifying the items to be verified corresponding to the waybill to be collected in response to the order acceptance information; the sending module is also used to send verification pass information corresponding to the items to be verified to the waybill management system according to the first indication; the receiving module is also used to receive prompt information of compliance with collection standards fed back by the waybill management system in response to the verification pass information; a second collection module is used to perform a collection operation on the waybill to be collected according to the prompt information.

[0021] To achieve the above objective, according to another aspect of an embodiment of the present invention, a waybill service processing system is provided.

[0022] A waybill service processing system according to an embodiment of the present invention comprises: a waybill service processing device and a pickup terminal, wherein:

[0023] In response to receiving the waybill to be collected, the collection terminal feeds back order acceptance information to the waybill business processing device, and the waybill business processing device sends a first instruction to verify the items to be verified corresponding to the waybill to be collected to the collection terminal according to the order acceptance information, and the collection terminal feeds back verification pass information corresponding to the items to be verified to the waybill business processing device according to the first instruction; the waybill business processing device determines whether all the items to be verified have passed the verification based on the verification pass information, and sends a first prompt information that meets the collection standards to the collection terminal if all the items to be verified have passed the verification; the collection terminal performs a collection operation on the waybill to be collected according to the first prompt information.

[0024] To achieve the above objective, according to another aspect of an embodiment of the present invention, a server is provided.

[0025] A server according to an embodiment of the present invention includes: one or more processors; a storage device for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors implement a waybill business processing method according to an embodiment of the present invention.

[0026] To achieve the above objective, according to another aspect of an embodiment of the present invention, a computer-readable storage medium is provided.

[0027] A computer-readable storage medium according to an embodiment of the present invention stores a computer program, which, when executed by a processor, implements a waybill business processing method according to an embodiment of the present invention.

[0028] One embodiment of the above invention has the following advantages or beneficial effects: by sending a first instruction to the collection terminal to verify the items to be verified corresponding to the waybill to be collected in response to the order information fed back by the collection terminal in response to receiving the waybill to be collected; receiving the verification pass information corresponding to the items to be verified fed back by the collection terminal in response to the first instruction; determining whether all the items to be verified have passed the verification according to the verification pass information; and if all the items to be verified have passed the verification, sending a first prompt information that meets the collection standard to the collection terminal, so that the collection terminal performs the collection operation for the waybill to be collected according to the first prompt information. In this way, by verifying the items to be verified corresponding to the waybill to be collected and collecting after successful verification, the risk of collecting the waybill can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of the waybill business and improves the customer experience.

[0029] The further effects of the above-mentioned non-conventional optional manner will be described below in conjunction with the specific implementation manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0030] The accompanying drawings are used to better understand the present invention and do not constitute an improper limitation of the present invention.

[0031] Figure 1 is a schematic diagram of main steps of a waybill service processing method according to an embodiment of the present invention;

[0032] Figure 2a This is a schematic diagram of an overall processing flow of user returns according to an embodiment of the present invention;

[0033] Figure 2b This is a schematic diagram of an operation interface for a parcel collection terminal to verify items to be verified according to an embodiment of the present invention;

[0034] Figure 2c This is a schematic diagram of an operation interface for uploading graphic and text information by a collection terminal according to an embodiment of the present invention;

[0035] Figure 2d This is a schematic diagram of an operation interface for confirming collection of a parcel by a collection terminal according to an embodiment of the present invention;

[0036] Figure 3 It is a schematic diagram of the main steps of determining the items to be verified corresponding to the waybill to be collected according to an embodiment of the present invention;

[0037] Figure 4 is a schematic diagram of main steps of a waybill service processing method according to an embodiment of the present invention;

[0038] Figure 5It is a schematic diagram of the main steps of determining the items to be verified corresponding to the waybill to be collected according to an embodiment of the present invention;

[0039] Figure 6 is a schematic diagram of main modules of a waybill service processing device according to an embodiment of the present invention;

[0040] Figure 7 is a schematic diagram of main modules of a parcel collection terminal according to an embodiment of the present invention;

[0041] Figure 8 is a schematic diagram of main modules of a waybill business processing system according to an embodiment of the present invention;

[0042] Fig. 9 is an exemplary system architecture diagram to which embodiments of the present invention may be applied;

[0043] Fig.10 It is a schematic diagram of the structure of a computer system of a terminal device or a server suitable for implementing an embodiment of the present invention. DETAILED DESCRIPTION

[0044] The following is a description of exemplary embodiments of the present invention in conjunction with the accompanying drawings, including various details of the embodiments of the present invention to facilitate understanding, which should be considered as merely exemplary. Therefore, it should be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present invention. Similarly, for clarity and conciseness, the description of well-known functions and structures is omitted in the following description.

[0045] It should be noted that the collection, collection, updating, analysis, processing, use, transmission, storage and other aspects of user personal information involved in the technical solution of this disclosure are in compliance with the provisions of relevant laws and regulations, are used for legitimate purposes, and do not violate public order and good morals. Necessary measures are taken for user personal information to prevent illegal access to user personal information data and maintain the security of user personal information, network security and national security.

[0046] It should be pointed out that the embodiments of the present invention and the technical features therein may be combined with each other without conflict.

[0047] Figure 1 It is a schematic diagram of the main steps of the waybill service processing method according to an embodiment of the present invention.

[0048] like Figure 1 As shown, the waybill service processing method of the embodiment of the present invention mainly includes the following steps:

[0049] Step S101: according to the order acceptance information fed back by the pickup terminal in response to receiving the waybill to be collected, a first instruction is sent to the pickup terminal to verify the items to be verified corresponding to the waybill to be collected. The embodiment of the present invention is applied to the waybill management system, and the waybill business management method of the embodiment of the present invention is mainly described by taking the waybill of reverse collection as an example. After the user initiates a return application on his client, the merchant side clicks to agree to the return according to the user's return application, the waybill management system receives the corresponding waybill to be collected (hereinafter referred to as the waybill), and pushes the waybill to the corresponding pickup terminal. The pickup confirms the order acceptance of the waybill on the pickup terminal. The waybill management system receives the order acceptance information fed back by the pickup terminal, and instructs the pickup to verify the items to be verified corresponding to the waybill according to the order acceptance information, such as the packaging of the item, the accessories, the appearance of the item, the invoice of the item and / or the goods acceptance form, that is, to check whether the packaging of the item is damaged, whether the accessories are complete, whether the appearance of the item is scratched, whether the invoice is retained, whether the goods acceptance form is retained, etc. It can be understood that the items to be verified corresponding to different waybills can be flexibly set according to actual conditions. If the verification is passed, the pickup person will confirm the pickup at the pickup terminal. If the verification is not passed, the pickup person will contact the emergency contact to determine how to handle the waybill, such as canceling the waybill. Figure 2a As shown:

[0050] For the parcels sent by the customer in the return scenario and the non-return scenario, the items to be verified that the courier needs to verify are different. In an optional embodiment of the present invention, the first instruction to verify the items to be verified corresponding to the waybill to be collected is sent to the courier terminal in response to the order information fed back by the waybill to be collected, including: steps S301-S302, such as Figure 3 As shown:

[0051] Step S301: Determine the collection type corresponding to the waybill to be collected according to the order information; the collection type includes forward collection and reverse collection;

[0052] Step S302: when the collection type is reverse collection, determining the items to be verified corresponding to the waybill to be collected; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance sheet corresponding to the waybill to be collected;

[0053] Step S303: Send the first instruction for verifying the items to be verified to the pickup terminal. The waybill management system determines whether the waybill is a return waybill or a non-return waybill based on the order information of the pickup terminal. If the waybill is a return waybill, the verification instruction corresponding to the return waybill is sent to the pickup terminal, instructing the pickup terminal to verify the items to be verified corresponding to the waybill. The items to be verified corresponding to the return waybill may include one or more of the item packaging, accessories, item appearance, item invoice, and cargo acceptance form corresponding to the waybill, wherein the accessories may include a warranty card, battery, charger, instruction manual, power supply, tag, etc.

[0054] The items to be verified corresponding to the return shipping order may be configured by the shipping order management system according to general conditions, or may be configured by the merchant corresponding to the shipping order according to the characteristics of its goods. Therefore, in an optional embodiment of the present invention, the items to be verified are pre-configured by the merchant corresponding to the shipping order to be collected.

[0055] Step S102: Receive the verification information corresponding to the item to be verified fed back by the collection terminal in response to the first instruction. After receiving the verification instruction sent by the waybill management system, the collection terminal verifies the items to be verified corresponding to the waybill items according to the verification instruction, such as checking whether the packaging of the items is damaged, whether the accessories are complete, whether the appearance of the items is scratched, whether the invoice is retained, whether the goods acceptance form is retained, etc., and checks the items to be verified that have passed the verification on the collection terminal (such as Figure 2b After clicking “Confirm”, the verification information will be generated and sent to the waybill management system.

[0056] Step S103: Determine whether all the items to be verified have passed the verification based on the verification information. The waybill management system receives the verification information and determines whether the items to be verified included in the verification information are all the items to be verified corresponding to the waybill. If so, it determines that all the items to be verified corresponding to the waybill have passed the verification, that is, they meet the collection standards and can be collected. If not, it determines the items to be verified that have not passed the verification, and instructs the collection terminal to take photos of the items to be verified that have not passed the verification and upload the photos. For example, if the item that has not passed the verification is the appearance of the item, the collection staff needs to take photos of the damaged or scratched parts of the appearance of the item according to the instructions, and upload the photos to the waybill management system as archival materials, such as Figure 2b shown.

[0057] Step S104: When all the items to be verified have passed the verification, the first prompt information that meets the collection standard is sent to the collection terminal, such as whether to confirm the collection, so that the collection terminal performs the collection operation for the waybill to be collected according to the first prompt information. When all the items to be verified corresponding to the waybill have passed the verification, the waybill management system sends a prompt information that meets the collection standard to the collection terminal, such as whether to confirm the collection, and the collection terminal performs the collection operation for the waybill items according to the prompt information, such as clicking the confirmation collection button. Figure 2c shown.

[0058] In an optional embodiment of the present invention, the method further includes: when some of the items to be verified fail to pass the verification, sending a second instruction to the collection terminal to upload graphic information corresponding to the items to be verified that failed to pass the verification. When at least one of the items to be verified corresponding to the waybill fails to pass the verification, the waybill management system instructs the collection terminal to upload the graphic information corresponding to the verification item. For example, if the item to be verified that failed to pass the verification is an invoice, the collection clerk selects the missing invoice option at the item to be verified on the collection terminal or enters content that identifies the missing invoice. For another example, if the item that failed to pass the verification is the appearance of the item, the collection clerk needs to take photos of the damaged or scratched parts of the appearance of the item according to the instructions, and upload the photos to the waybill management system as archival materials, such as Figure 2b shown.

[0059] In an optional embodiment of the present invention, the method further includes: when the items to be verified partially fail to pass the verification, sending the contact information corresponding to the emergency processing terminal to the collection terminal, so that the collection terminal contacts the emergency processing terminal through the contact information to determine the processing measures for the collection order. In addition to instructing the collection staff to upload the graphic information of the items to be verified that have not passed the verification, the contact information of the emergency contact is also sent to the collection staff, such as Figure 2b As shown, the emergency contact is generally the manager of the express transfer station corresponding to the courier, so that the courier can ask the manager how to handle the corresponding waybill if the verification items fail. According to the instructions of the manager, cancel the waybill task or contact the corresponding merchant according to the instructions of the manager, and collect or refuse to collect according to the instructions of the merchant.

[0060] In an optional embodiment of the present invention, the method further includes: when the part of the items to be verified fails to pass the verification and the confirmation order information fed back by the collection terminal is received, sending a second prompt message to the collection terminal to confirm whether to accept the collection if the part fails to pass the verification, such as Figure 2dIf the items to be verified have not been fully verified, the pickup person may click the button to confirm the pickup intentionally or unintentionally. The waybill management system will display a prompt message indicating that the verification has not been passed on the pickup terminal based on the pickup confirmation information of the pickup terminal, and display the information on whether to confirm the pickup on the pickup terminal, so that the pickup person can further confirm whether to pick up the item. Figure 2d shown.

[0061] Figure 4 It is a schematic diagram of the main steps of the waybill service processing method according to an embodiment of the present invention.

[0062] like Figure 4 As shown, the waybill service processing method of the embodiment of the present invention mainly includes the following steps:

[0063] Step S401: In response to receiving a waybill to be collected, sending the order information corresponding to the waybill to be collected to the waybill management system. After receiving the waybill to be collected pushed by the waybill management system, the collection terminal clicks the order button to generate the order information, which is fed back to the waybill management system.

[0064] Step S402: Receive the first instruction of the waybill management system to verify the items to be verified corresponding to the waybill to be collected in response to the order information feedback. The waybill management system instructs the pickup person to verify the items to be verified corresponding to the waybill based on the order information, such as the packaging of the item, accessories, appearance of the item, invoice of the item and / or the goods acceptance form, that is, to check whether the packaging of the item is damaged, whether the accessories are complete, whether the appearance of the item is scratched, whether the invoice is retained, whether the goods acceptance form is retained, etc. It can be understood that the items to be verified corresponding to different waybill items can be flexibly set according to actual conditions. If the verification is passed, the pickup person can confirm the collection at the collection terminal. If the verification fails, the pickup person can refuse to collect the item at the collection terminal.

[0065] Step S403: sending the verification information corresponding to the item to be verified to the waybill management system according to the first instruction. In an optional embodiment of the present invention, sending the verification information corresponding to the item to be verified to the waybill management system according to the first instruction includes steps S501-S502. Figure 5 As shown:

[0066] Step S501: Determine the items to be verified included in the first instruction; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance form corresponding to the waybill to be collected;

[0067] Step S502: According to the items to be verified, the verification information corresponding to the items to be verified is uploaded to the waybill management system. The waybill management system determines whether the waybill is a return waybill or a non-return waybill based on the order information of the pickup terminal. If the waybill is a return waybill, the verification instruction corresponding to the return waybill is sent to the pickup terminal, instructing the pickup terminal to verify the items to be verified corresponding to the waybill. The items to be verified corresponding to the return waybill may include one or more of the item packaging, accessories, item appearance, item invoice, and cargo acceptance form corresponding to the waybill.

[0068] The items to be verified corresponding to the return shipping order may be configured by the logistics provider according to general conditions, or may be configured by the merchant corresponding to the shipping order according to the characteristics of its goods. Therefore, in an optional embodiment of the present invention, the items to be verified are pre-configured by the merchant corresponding to the shipping order to be collected.

[0069] After receiving the verification instruction sent by the waybill management system, the collection terminal verifies the items to be verified corresponding to the waybill items according to the verification instruction, such as checking whether the packaging of the items is damaged, whether the accessories are complete, whether there are scratches on the appearance of the items, whether the invoice is retained, whether the goods acceptance form is retained, etc., and checks the items to be verified that have passed the verification on the collection terminal and clicks confirm to generate the verification pass information, and send the verification pass information to the waybill management system.

[0070] The waybill management system receives the verification pass information and determines whether the items to be verified included in the verification pass information are all the items to be verified corresponding to the waybill. If so, it determines that all the items to be verified corresponding to the waybill have passed the verification, that is, they meet the collection standards and can be collected. If not, it determines the items to be verified that have not passed the verification, and instructs the collection terminal to take photos of the items to be verified that have not passed the verification and upload the photos. For example, if the item that has not passed the verification is the appearance of the item, the collection staff needs to take photos of the scratches on the appearance of the item according to the instructions, and upload the photos to the waybill management system as archival materials.

[0071] Step S404: receiving the prompt information of the waybill management system in response to the verification information that meets the collection standards.

[0072] Step S405: According to the prompt information, the waybill to be collected is collected. When all the items to be verified corresponding to the waybill have passed the verification, the waybill management system sends a prompt information that meets the collection standard to the collection terminal, and the collection terminal collects the items on the waybill according to the prompt information. Figure 2c shown.

[0073] In an optional embodiment of the present invention, the method further includes: receiving a second instruction from the waybill management system to upload graphic information corresponding to the unverified item; and uploading the graphic information corresponding to the unverified item according to the second instruction. When at least one of the unverified items corresponding to the waybill fails to pass the verification, the waybill management system instructs the pickup terminal to upload the graphic information corresponding to the verification item. For example, if the unverified item is an invoice, the pickup terminal selects the missing invoice option or inputs content indicating the missing invoice for the unverified item. For another example, if the item that fails to pass the verification is the appearance of the item, the pickup terminal needs to take a photo of the scratched part of the item according to the instruction, and upload the photo to the waybill management system as archival material. Figure 2b shown.

[0074] In an optional embodiment of the present invention, the contact information corresponding to the emergency processing terminal fed back by the waybill management system is received; the emergency processing terminal is contacted according to the contact information to determine the handling measures for the waybill to be collected. In addition to instructing the collection person to upload the graphic information of the items to be verified that have not passed the verification, the contact information of the emergency contact is also sent to the collection person, where the emergency contact is generally the manager of the express transfer station corresponding to the collection person, so that the collection person can ask the manager for instructions on how to handle the corresponding waybill when the items to be verified have not passed. According to the instructions of the manager, refuse to collect the goods or contact the corresponding merchant according to the instructions of the manager, and collect the goods or refuse to collect the goods according to the instructions of the merchant.

[0075] When the items to be verified have not been fully verified, the courier clicks the button to confirm the collection intentionally or unintentionally. The waybill management system displays a prompt message of failure to pass the verification on the collection terminal based on the confirmation information of the collection terminal, and displays the information of whether to confirm the collection on the collection terminal, so that the courier can further confirm whether to collect the collection.

[0076] It can be seen from the method for processing waybill services according to the embodiment of the present invention that, according to the order receiving information fed back by the pick-up terminal in response to receiving the waybill to be collected, a first instruction is sent to the pick-up terminal to verify the items to be verified corresponding to the waybill to be collected; the verification pass information corresponding to the items to be verified fed back by the pick-up terminal in response to the first instruction is received; according to the verification pass information, it is determined whether all the items to be verified have passed the verification; if all the items to be verified have passed the verification, a first prompt information that meets the collection standard is sent to the pick-up terminal, so that the pick-up terminal performs a collection operation on the waybill to be collected according to the first prompt information. In this way, by verifying the items to be verified corresponding to the waybill to be collected and collecting after successful verification, the risk of waybill collection can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of waybill services and improves customer experience.

[0077] Figure 6 4 is a schematic diagram of main modules of a waybill service processing device according to an embodiment of the present invention.

[0078] like Figure 6 As shown, the waybill service processing device 600 of the embodiment of the present invention includes:

[0079] The verification module 601 is used to send a first instruction to the collection terminal to verify the to-be-verified items corresponding to the to-be-verified waybill in response to the order acceptance information fed back by the collection terminal in response to receiving the to-be-verified waybill; receive the verification pass information corresponding to the to-be-verified items fed back by the collection terminal in response to the first instruction; and determine whether all the to-be-verified items have passed the verification according to the verification pass information;

[0080] The first collection module 602 is used to send first prompt information that meets the collection standard to the collection terminal when all the items to be verified have passed the verification, so that the collection terminal can perform a collection operation on the waybill to be collected according to the first prompt information.

[0081] In an optional embodiment of the present invention, the verification module 601 is also used to determine the collection type corresponding to the waybill to be collected based on the order acceptance information; the collection type includes forward collection and reverse collection; when the collection type is reverse collection, determine the items to be verified corresponding to the waybill to be collected; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance form corresponding to the waybill to be collected; and send a first instruction to verify the items to be verified to the collection terminal.

[0082] In an optional embodiment of the present invention, the items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

[0083] In an optional embodiment of the present invention, the first collection module 602 is further configured to send a second instruction to the collection terminal to upload graphic and text information corresponding to the unverified items to be verified when some of the items to be verified have not passed verification.

[0084] In an optional embodiment of the present invention, the first collection module 602 is also used to send the contact information corresponding to the emergency processing terminal to the collection terminal when some of the items to be verified fail to pass the verification, so that the collection terminal contacts the emergency processing terminal through the contact information to determine the processing measures for the waybill to be collected.

[0085] In an optional embodiment of the present invention, the first collection module 602 is further used to send a second prompt message to the collection terminal asking whether to confirm the collection if part of the items to be verified have not passed the verification and confirmation order information fed back by the collection terminal has been received.

[0086] It can be seen from the waybill service processing device according to the embodiment of the present invention that, according to the order receiving information fed back by the pick-up terminal in response to receiving the waybill to be collected, a first instruction is sent to the pick-up terminal to verify the to-be-verified items corresponding to the waybill to be collected; the verification pass information corresponding to the to-be-verified items fed back by the pick-up terminal in response to the first instruction is received; according to the verification pass information, it is determined whether all the to-be-verified items have passed the verification; if all the to-be-verified items have passed the verification, a first prompt information that meets the collection standard is sent to the pick-up terminal, so that the pick-up terminal performs the collection operation for the waybill to be collected according to the first prompt information. In this way, by verifying the to-be-verified items corresponding to the waybill to be collected and collecting after successful verification, the risk of waybill collection can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of waybill services and improves customer experience.

[0087] Figure 7 4 is a schematic diagram of main modules of a parcel collection terminal according to an embodiment of the present invention.

[0088] like Figure 7 As shown, the package collection terminal 700 of the embodiment of the present invention includes:

[0089] The sending module 701 is used for sending the order information corresponding to the waybill to be collected to the waybill management system in response to receiving the waybill to be collected;

[0090] The receiving module 702 is used to receive a first instruction from the waybill management system to verify the to-be-verified item corresponding to the waybill to be collected in response to the order information feedback;

[0091] The sending module 701 is further configured to send verification passing information corresponding to the item to be verified to the waybill management system according to the first instruction;

[0092] The receiving module 702 is further configured to receive a prompt message from the waybill management system indicating that the verification information meets the collection standards;

[0093] The second collection module 703 is used to collect the waybill to be collected according to the prompt information.

[0094] In an optional embodiment of the present invention, the sending module 701 is also used to determine the items to be verified included in the first indication; the items to be verified include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance form corresponding to the waybill to be collected; according to the items to be verified, the verification pass information corresponding to the items to be verified is uploaded to the waybill management system.

[0095] In an optional embodiment of the present invention, the items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

[0096] In an optional embodiment of the present invention, the receiving module 702 is also used to receive a second instruction from the waybill management system to upload graphic and text information corresponding to the items to be verified that have not passed the verification; and according to the second instruction, upload the graphic and text information corresponding to the items to be verified that have not passed the verification.

[0097] In an optional embodiment of the invention, the receiving module 701 is further used to receive the contact information corresponding to the emergency processing terminal fed back by the waybill management system; and contact the emergency processing terminal according to the contact information to determine the processing measures for the waybill to be collected.

[0098] Figure 8 4 is a schematic diagram of main modules of a waybill service processing system according to an embodiment of the present invention.

[0099] like Figure 8 As shown, the waybill business processing system 800 of the embodiment of the present invention includes:

[0100] A waybill service processing system includes: a waybill service processing device 600 and a pickup terminal 700, wherein:

[0101] In response to receiving the waybill to be collected, the collection terminal 700 feeds back order acceptance information to the waybill business processing device 600, and the waybill business processing device 600 sends a first instruction to verify the items to be verified corresponding to the waybill to be collected to the collection terminal 700 according to the order acceptance information, and the collection terminal 700 feeds back verification pass information corresponding to the items to be verified to the waybill business processing device 600 according to the first instruction; the waybill business processing device 600 determines whether all the items to be verified have passed the verification according to the verification pass information, and sends a first prompt information that meets the collection standards to the collection terminal 700 if all the items to be verified have passed the verification; the collection terminal 700 performs a collection operation on the waybill to be collected according to the first prompt information.

[0102] It can be seen from the waybill service processing system according to the embodiment of the present invention that, according to the order receiving information fed back by the pickup terminal in response to the receipt of the waybill to be collected, a first instruction is sent to the pickup terminal to verify the items to be verified corresponding to the waybill to be collected; the verification pass information corresponding to the items to be verified fed back by the pickup terminal in response to the first instruction is received; according to the verification pass information, it is determined whether all the items to be verified have passed the verification; if all the items to be verified have passed the verification, a first prompt information that meets the collection standard is sent to the pickup terminal, so that the pickup terminal performs the collection operation for the waybill to be collected according to the first prompt information. In this way, by verifying the items to be verified corresponding to the waybill to be collected and collecting after successful verification, the risk of waybill collection can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of the waybill service and improves the customer experience.

[0103] Fig. 9 An exemplary system architecture 900 is shown to which the waybill business processing method or the waybill business processing device according to the embodiment of the present invention can be applied.

[0104] like Fig. 9 As shown, the system architecture 900 may include waybill management systems 901, 902, 903, networks 904, 906, a server 905, and pickup terminals 907, 908, 909. The networks 904, 906 are used to provide a medium for communication links between the waybill management systems 901, 902, 903, the server 905, and the pickup terminals 907, 908, 909. The networks 904, 906 may include various connection types, such as wired, wireless communication links, or optical fiber cables, etc.

[0105] Waybill management systems 901, 902, 903, and pickup terminals 907, 908, 909 interact with server 905 through networks 904, 906 to receive or send messages, etc. Waybill management systems 901, 902, 903 are electronic devices that store waybill information and manage waybill processes. Server 905 obtains waybill information of waybills to be collected from waybill management systems 901, 902, 903, and sends the waybills to be collected to pickup terminals 907, 908, 909, and receives verification information corresponding to the waybills to be collected uploaded by pickup terminals 907, 908, 909, and determines whether the waybills to be collected meet the waybill collection standards based on the verification information. If they meet the waybill collection standards, server 905 sends a prompt message that the waybills can be collected to the pickup terminals 907, 908, 909.

[0106] The server 905 may be a server that provides various services. For example, the server 905 is a backend management server that provides support for obtaining the waybills to be collected from the waybill management systems 901, 902, and 903 and analyzing and processing the verification information corresponding to the waybills to be collected. The backend management server may analyze and process the verification information, and send the processing results, such as prompt information that meets the collection standards, to the collection terminals 907, 908, and 909.

[0107] It should be noted that the waybill business processing method provided in the embodiment of the present invention is generally executed by the server 905 , and accordingly, the waybill business processing device is generally set in the server 905 .

[0108] It should be understood that Fig.10 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0109] Reference below Fig.10 , which shows a schematic diagram of the structure of a computer system 1000 of a terminal device suitable for implementing an embodiment of the present invention. Fig.10 The terminal device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0110] like Fig.10As shown, the computer system 1000 includes a central processing unit (CPU) 1001, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 1002 or a program loaded from a storage part 1008 into a random access memory (RAM) 1003. In the RAM 1003, various programs and data required for the operation of the system 1000 are also stored. The CPU 1001, the ROM 1002, and the RAM 1003 are connected to each other through a bus 1008. An input / output (I / O) interface 1005 is also connected to the bus 1004.

[0111] The following components are connected to the I / O interface 1005: an input section 1006 including a keyboard, a mouse, etc.; an output section 1007 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 1008 including a hard disk, etc.; and a communication section 1009 including a network interface card such as a LAN card, a modem, etc. The communication section 1009 performs communication processing via a network such as the Internet. A drive 1010 is also connected to the I / O interface 1005 as needed. A removable medium 1011, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 1010 as needed, so that a computer program read therefrom is installed into the storage section 1008 as needed.

[0112] In particular, according to the embodiments disclosed in the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 1009, and / or installed from the removable medium 1011. When the computer program is executed by the central processing unit (CPU) 1001, the above-mentioned functions defined in the system of the present invention are executed.

[0113] It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than computer-readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0114] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0115] The modules involved in the embodiments of the present invention may be implemented in software or hardware. The modules described may also be provided in a processor, for example, may be described as: a processor includes a verification module and a first collection module. The names of these modules do not, in some cases, constitute limitations on the modules themselves, for example, the first collection module. The names of these modules do not, in some cases, constitute limitations on the modules themselves, and may also be described as "a module that sends a first prompt message that meets the collection criteria to the collection terminal."

[0116] As another aspect, the present invention also provides a computer-readable medium, which may be included in the device described in the above embodiment; or it may exist independently and not be assembled into the device. The above computer-readable medium carries one or more programs. When the above one or more programs are executed by a device, the device includes: sending a first instruction to verify the items to be verified corresponding to the waybill to be collected to the pick-up terminal in response to the order information fed back by the pick-up terminal in response to receiving the waybill to be collected; receiving the verification information corresponding to the items to be verified fed back by the pick-up terminal in response to the first instruction; determining whether all the items to be verified have passed the verification according to the verification information; and sending a first prompt information that meets the collection standard to the pick-up terminal when all the items to be verified have passed the verification, so that the pick-up terminal performs a collection operation on the waybill to be collected according to the first prompt information.

[0117] According to the technical solution of the embodiment of the present invention, according to the order receiving information fed back by the pickup terminal in response to receiving the waybill to be collected, a first instruction is sent to the pickup terminal to verify the items to be verified corresponding to the waybill to be collected; the verification pass information corresponding to the items to be verified fed back by the pickup terminal in response to the first instruction is received; according to the verification pass information, it is determined whether all the items to be verified have passed the verification; if all the items to be verified have passed the verification, a first prompt information that meets the collection standard is sent to the pickup terminal, so that the pickup terminal performs the collection operation for the waybill to be collected according to the first prompt information. In this way, by verifying the items to be verified corresponding to the waybill to be collected and collecting after successful verification, the risk of collecting the waybill can be controlled, the customer complaint rate is reduced, and a basis is provided for handling unreasonable complaints, which improves the overall processing efficiency of the waybill business and improves the customer experience.

[0118] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may occur depending on design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A waybill business processing method, characterized in that: Applied to waybill management system, including: According to the order information fed back by the collection terminal in response to receiving the to-be-collected waybill, sending a first instruction to the collection terminal to verify the to-be-collected item corresponding to the to-be-collected waybill; receiving verification passing information corresponding to the item to be verified fed back by the package collection terminal in response to the first instruction; Determine whether all the items to be verified have passed the verification according to the verification passing information; When all the items to be verified have passed the verification, first prompt information that meets the collection standard is sent to the collection terminal, so that the collection terminal performs a collection operation on the waybill to be collected according to the first prompt information.

2. The method according to claim 1, characterized in that The sending, in response to the receiving terminal receiving the order information of the waybill to be collected, to the waybill collection terminal a first instruction to verify the to-be-verified item corresponding to the waybill to be collected, comprises: Determine the collection type corresponding to the waybill to be collected according to the order information; the collection type includes forward collection and reverse collection; In the case where the collection type is reverse collection, determining the items to be verified corresponding to the waybill to be collected; the items to be verified include one or more of the article packaging, accessories, article appearance, article invoice and cargo acceptance sheet corresponding to the waybill to be collected; A first instruction for verifying the item to be verified is sent to the package collection terminal.

3. The method according to claim 2, characterized in that The items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

4. The method according to claim 1, characterized in that: Also includes: In the case that part of the items to be verified fail to pass the verification, a second instruction is sent to the package collection terminal to upload graphic and text information corresponding to the items to be verified that fail to pass the verification.

5. The method according to claim 4, characterized in that Also includes: In the case that some of the items to be verified fail to pass the verification, the contact information corresponding to the emergency processing terminal is sent to the collection terminal, so that the collection terminal contacts the emergency processing terminal through the contact information to determine the processing measures for the collection waybill.

6. The method according to claim 4, characterized in that Also includes: When part of the items to be verified fail to pass the verification and confirmation information of the order is received from the parcel collection terminal, a second prompt information is sent to the parcel collection terminal asking whether to confirm the collection if the items to be verified fail to pass the verification.

7. A waybill business processing method, characterized in that: Applied to the collection terminal, including: In response to receiving the waybill to be collected, sending order information corresponding to the waybill to be collected to the waybill management system; Receiving a first instruction from the waybill management system to verify the to-be-verified item corresponding to the waybill to be collected in response to the order information feedback; Sending verification passing information corresponding to the item to be verified to the waybill management system according to the first instruction; Receiving prompt information from the waybill management system that meets the collection standards in response to the verified information; According to the prompt information, the collection operation is performed on the waybill to be collected.

8. The method according to claim 7, characterized in that The sending the verification information corresponding to the item to be verified to the waybill management system according to the first instruction includes: determining the item to be verified included in the first instruction; the item to be verified includes one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance sheet corresponding to the waybill to be collected; uploading the verification information corresponding to the item to be verified to the waybill management system according to the item to be verified; and / or, The items to be verified are pre-configured by the merchant corresponding to the waybill to be collected.

9. The method according to claim 7, characterized in that: Also includes: Receiving a second instruction of uploading graphic and text information corresponding to the unverified item to be verified from the waybill management system; According to the second instruction, the graphic and text information corresponding to the unverified item is uploaded.

10. The method according to claim 7, characterized in that Also includes: Receive the contact information of the emergency processing terminal fed back by the waybill management system; The emergency processing terminal is contacted according to the contact information to determine the processing measures for the waybill to be collected.

11. A waybill service processing device, characterized in that: Applied to waybill management system, including: a verification module, configured to send a first instruction to the collection terminal for verifying the to-be-verified items corresponding to the to-be-verified waybill in response to order acceptance information fed back by the collection terminal in response to receiving the to-be-verified waybill; receive verification passing information corresponding to the to-be-verified items fed back by the collection terminal in response to the first instruction; and determine whether all the to-be-verified items have passed the verification according to the verification passing information; The first collection module is used to send first prompt information that meets the collection standards to the collection terminal when all the items to be verified have passed the verification, so that the collection terminal can perform a collection operation on the waybill to be collected according to the first prompt information.

12. A package collection terminal, characterized in that: include: A sending module, configured to, in response to receiving a waybill to be collected, send order information corresponding to the waybill to be collected to a waybill management system; A receiving module, configured to receive a first instruction from the waybill management system to verify the to-be-verified item corresponding to the waybill to be collected in response to the order information feedback; The sending module is further used to send verification passing information corresponding to the item to be verified to the waybill management system according to the first instruction; The receiving module is further used to receive the prompt information of the waybill management system that meets the collection standard in response to the verification pass information; The second collection module is used to collect the waybill to be collected according to the prompt information.

13. A waybill business processing system, characterized in that: include: The waybill business processing device of claim 11, and the package collection terminal of claim 12, wherein: In response to receiving the waybill to be collected, the collection terminal feeds back order acceptance information to the waybill business processing device, and the waybill business processing device sends a first instruction to verify the items to be verified corresponding to the waybill to be collected to the collection terminal according to the order acceptance information, and the collection terminal feeds back verification pass information corresponding to the items to be verified to the waybill business processing device according to the first instruction; the waybill business processing device determines whether all the items to be verified have passed the verification based on the verification pass information, and sends a first prompt information that meets the collection standards to the collection terminal if all the items to be verified have passed the verification; the collection terminal performs a collection operation on the waybill to be collected according to the first prompt information.

14. A server, characterized in that: include: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 10.

15. A computer readable medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 10 is implemented.

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