Guest check-in cooperative interaction method, hotel intelligent management method and medium

Abstract

The invention belongs to the technical field of hotel management, and particularly relates to a guest check-in cooperative interaction method, a hotel intelligent management method and a medium, and the guest check-in cooperative interaction method comprises the steps: reading a guest certificate, and carrying out the analysis to obtain guest identity information; responding to the guest operation instruction and recording guest operation information; continuously collecting check-in support information; packaging the guest identity information, the guest operation information and the check-in support information to obtain packaged data; grading the packaged data according to a preset priority, and associating the graded packaged data to an actual check-in scene; in the actual check-in scene, dynamically scheduling and selectively releasing a processing process corresponding to the encapsulated data based on a preset priority; configuring corresponding employee subscription permissions based on the employee identities, and associating the permissions to the target data; and responding to the employee operation instruction, and updating and displaying the target data according to a preset display rule. The problems of poor guest check-in experience, low efficiency, low hotel management efficiency and the like are solved.

Description

Technical Field

[0001] The present invention belongs to the technical field of hotel management, and particularly relates to a guest check-in collaborative interaction method, a hotel intelligent management method, and a medium. Background Art

[0002] With the rapid development of the hotel industry and continuous technological progress, self-service check-in systems have become an important tool for many hotels to improve operational efficiency and customer satisfaction. However, current self-service check-in systems still have some limitations, which affect their flexibility and efficiency in practical applications.

[0003] Traditional self-service check-in machines usually operate as independent devices with low integration with other hotel systems. This isolated operation mode leads to a lag in information circulation, making it difficult to respond promptly to changes in customer needs or handle emergencies. For example, when a guest's reservation information needs to be adjusted temporarily, the self-service machine often cannot be updated in real time, which may cause guests to wait or require additional manual intervention.

[0004] In addition, there is a lack of an effective real-time communication mechanism between existing self-service check-in systems and the mobile devices used by hotel staff. This means that it is difficult for hotel staff to remotely monitor the status of self-service machines and make necessary operational adjustments in a timely manner. In the face of special situations, such as group check-ins that require batch processing or fast service for premium members, the response speed and flexibility of existing systems often cannot meet the requirements.

[0005] Another common problem is the limited emergency handling ability of the system. When the self-service machine encounters minor faults or requires emergency maintenance, the lack of remote intervention means will lead to an extended service interruption time, affecting the guest experience and increasing hotel operating costs.

[0006] With the development of Internet of Things technology and mobile communication, people's expectations for hotel self-service systems are also constantly increasing. Guests hope to enjoy a more personalized and convenient check-in experience, while hotel managers expect to be able to manage self-service devices more flexibly and improve operational efficiency. Summary of the Invention

[0007] In view of the above-mentioned disadvantages of the prior art, the purpose of the present invention is to provide a guest check-in collaborative interaction method, a hotel intelligent management method, and a medium, which solve the problems of poor guest check-in experience, low efficiency, and low hotel management efficiency.

[0008] To achieve the above object, the present invention adopts the following technical solutions.

[0009] The first aspect of the present invention provides a guest check-in collaborative interaction method, including: Reading the guest's certificate and parsing to obtain the guest's identity information; Respond to the guest operation instruction and record the guest operation information obtained; Continuously collect the check-in support information; Encapsulate the guest identity information, guest operation information, and check-in support information to obtain encapsulated data; Classify the encapsulated data according to the preset priority and associate it with the actual check-in scenario; In the actual check-in scenario, dynamically schedule and selectively release the processing processes corresponding to the encapsulated data based on the preset priority; and Configure the corresponding employee subscription permissions based on the employee identity and associate them with the target data, where the target data is the data corresponding to the employee subscription permissions in the encapsulated data and the processing process data corresponding to this data; Respond to the employee operation instruction and update the display of the target data according to the preset display rules.

[0010] As an optional implementation manner, the guest identity information at least includes the guest name, guest ID number, and / or guest photo; the operation information at least includes the operation timestamp and operation result of the guest at each operation step; the check-in support information at least includes the self-service machine online status, room card balance, printer paper balance, and card reader connection stability.

[0011] As an optional implementation manner, the configuring the corresponding employee subscription permissions based on the employee identity and associating them with the target data includes: Configure the corresponding employee subscription permissions according to the employee identity of the front desk employee, and the employee subscription permissions at least include guest information permissions, check-in progress permissions, and self-service machine status permissions; Associate the employee subscription permissions corresponding to the front desk employee with the data corresponding to the employee subscription permissions in the encapsulated data and the processing process corresponding to this data.

[0012] As an optional implementation manner, the self-service machine stores the guest identity information, guest operation information, and check-in support information in the buffer before encapsulation, and sets a unique data tag for each piece of information in the guest identity information, guest operation information, and check-in support information; The server configures a predefined theme format; After the self-service machine and the server are connected, divide the information in the guest identity information, guest operation information, and check-in support information by data tags according to the predefined theme format and publish the corresponding target themes, where the target themes at least include guest information themes, check-in progress themes, and self-service machine status themes.

[0013] As an alternative implementation, the preset display rules are correspondingly associated with the target theme. The preset display rules at least include guest information display rules, check-in progress display rules, and self-service machine status display rules. Among them, the self-service machine is used to read guest certificates and respond to guest operation instructions, and each rule within the preset display rules can achieve information interaction and display association based on the same self-service machine.

[0014] As an alternative implementation, updating and displaying the target data according to the preset display rules includes: Updating and displaying the guest handling information in real time according to the guest information display rules. The guest handling information at least includes guest identity information and guest consumption information, and the guest consumption information at least includes the guest's reserved room type. Updating and displaying each link of the corresponding guest handling process and the corresponding situation of each link in real time according to the check-in progress display rules, and initiating an exception reminder when any link is abnormal. Updating and displaying the check-in support information in real time according to the self-service machine status display rules, making corresponding exception judgments on each piece of information in the check-in support information based on a preset time interval, and initiating an exception reminder when any piece of information is abnormal.

[0015] The second aspect of the present invention provides a guest check-in collaborative interaction system, including: a self-service machine, a server, and an employee terminal; The self-service machine reads the guest certificate and parses to obtain the guest identity information; The self-service machine responds to the guest operation instruction and records to obtain the guest operation information; The self-service machine continuously collects the check-in support information; The self-service machine sets a unique data label for each piece of information in the guest identity information, guest operation information, and check-in support information and encapsulates them to obtain encapsulated data and sends it to the server; The server classifies the encapsulated data according to the preset priority and associates it with the actual check-in scenario; In the actual check-in scenario, the server selectively releases the processing process corresponding to the encapsulated data based on the order of the preset priority; The employee terminal configures the corresponding employee subscription permission based on the employee identity and associates it with the target data. The target data is the data corresponding to the employee subscription permission in the encapsulated data and the processing process data corresponding to the data; In response to the employee operation instruction, update and display the target data according to the preset display rules.

[0016] The third aspect of the present invention provides a hotel intelligent management method, including: Reading the guest certificate and parsing to obtain the guest identity information; Responding to the guest operation instruction and recording to obtain the guest operation information; Continuously collect check-in support information; Set unique data tags for each piece of information in the guest identity information, guest operation information, and check-in support information and encapsulate them to obtain encapsulated data; Classify the encapsulated data according to a preset priority and associate it with the actual check-in scenario; In the actual check-in scenario, dynamically schedule and selectively release the processing processes corresponding to the encapsulated data based on the preset priority.

[0017] The fourth aspect of the present invention provides a hotel intelligent management system, including: A reading unit, at least used to read the guest's certificate and parse to obtain the guest identity information; A recording unit, at least used to respond to the guest operation instruction and record to obtain the guest operation information; A collection unit, continuously collecting check-in support information; An encapsulation unit, setting unique data tags for each piece of information in the guest identity information, guest operation information, and check-in support information and encapsulating them to obtain encapsulated data; An association unit, at least used to classify the encapsulated data according to a preset priority and associate it with the actual check-in scenario; An execution unit, in the actual check-in scenario, dynamically scheduling and selectively releasing the processing processes corresponding to the encapsulated data based on the preset priority.

[0018] The fifth aspect of the present invention provides a readable storage medium storing a computer program, and the computer program is executed by a processor to perform the steps of the method described in the first aspect or the third aspect of the present invention. Description of the Drawings

[0019] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings required for the description of the embodiments. Obviously, the following drawings are only some embodiments of the present application. For those skilled in the art, without creative efforts, other drawings can also be obtained based on these drawings.

[0020] Figure 1 It is a schematic flowchart of a guest check-in collaborative interaction method in a specific embodiment of the present invention.

[0021] Figure 2 It is a flowchart block diagram of a guest check-in collaborative interaction system in a specific embodiment of the present invention. Detailed Embodiments

[0022] Next, the technical solutions in the embodiments of the present application will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without creative efforts belong to the scope of protection of the present application. In addition, it should be understood that the specific implementation manners described herein are only used to illustrate and explain the present application, and are not used to limit the present application.

[0023] It should be noted that the description order of the following embodiments does not limit the preferred order of the embodiments of the present application. And in the following embodiments, each embodiment is described with its own emphasis. For the parts not detailed in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0024] Currently, the hotel industry faces multiple challenges in guest check-in and management. The traditional check-in process often takes a long time, and guests need to queue up, which not only reduces the guest check-in experience but also increases the burden on employees, such as the work pressure of front desk employees. At the same time, hotel managers are difficult to grasp the check-in status, equipment operation status, and guest needs in real time, resulting in unstable service quality and inability to respond to emergencies in a timely manner. In addition, the security of guest information, the real-time nature and accuracy of check-in data, and how to efficiently coordinate the work of various departments are all pain points in current hotel management. These problems not only affect the guest check-in experience but also restrict the improvement of hotel operation efficiency and the optimization of service quality.

[0025] Existing hotel self-service machines are usually independent terminal devices, mainly used to simplify the check-in and check-out processes and allow guests to handle relevant procedures by themselves. However, these traditional self-service machines often have a single function, lack deep integration with hotel management services, cannot provide real-time feedback on the guest check-in status and equipment operation status, cannot provide a smoother self-check-in experience for users, and cannot monitor the check-in process and equipment status in real time and intelligently distribute relevant information according to employee permissions.

[0026] In view of this, there is a need in the prior art for a method that can significantly improve hotel operation efficiency, achieve more refined management, and at the same time provide a more personalized and higher-quality service experience for guests.

[0027] The first aspect of the present invention provides a guest check-in collaborative interaction method, including the following steps.

[0028] Step S100: Read the guest's certificate and parse to obtain the guest's identity information, where the guest's identity information at least includes the guest's name, the guest's certificate number, and / or the guest's photo.

[0029] Step S200: Respond to the guest operation instruction and record the guest operation information. The operation information at least includes the operation timestamp and operation result of the guest at each operation step.

[0030] Step S300: Continuously collect check-in support information. The check-in support information at least includes the online status of the self-service machine, the remaining amount of room cards, the remaining amount of printer paper, and the connection stability of the card reader.

[0031] In the present invention, steps S100 - S300 are implemented through a self-service machine. Specifically, a variety of sensors, data acquisition modules, and buffer areas are deployed inside the self-service machine. The sensors serve the data acquisition modules. The data acquisition modules include an identity recognition module, a check-in process monitoring module, and a hardware detection module. Among them, after reading the guest's certificate information, the identity recognition module stores data such as the guest's name, guest's certificate number, and guest's photo parsed out into the buffer area; the check-in process monitoring module, by embedding business code logic, when the guest interacts with the self-service machine, records the timestamp and operation result of each step of the guest in real time, such as the query order result, the successful face recognition time, the room card production trigger time, the payment result, and the payment confirmation status, etc.; the hardware monitoring module uses room card sensors, paper sensors, connection status detectors, etc. to continuously collect parameters related to check-in support information such as the online status of the self-service machine, the remaining amount of room cards, the remaining amount of printer paper, and the connection stability of the card reader, and also stores them in the buffer area.

[0032] Step S400: Package the guest identity information, guest operation information, and check-in support information to obtain packaged data.

[0033] In an embodiment of the present invention, the self-service machine sets a unique data tag for each type of collected data, which is convenient for subsequent data packaging and transmission identification.

[0034] Specifically, in the present invention, the self-service machine is associated with an MQTT (Message Queuing Telemetry Transport) server. The self-service machine acts as a data acquisition and sending end, responsible for collecting guest information, check-in process data, and its own hardware and software status information; the MQTT server assumes the role of a message transfer and distribution hub, classifies and manages data according to different topics to ensure accurate delivery of information; the mobile device acts as a receiving terminal, that is, the employee side. The employee logs in through a customized application program and receives and displays various types of information that need to be concerned in real time.

[0035] Step S500: Classify the packaged data according to a preset priority and associate it with the actual check-in scenario.

[0036] Step S600: In the actual check-in scenario, dynamically schedule and selectively release the processing processes corresponding to the packaged data based on the preset priority.

[0037] Specifically, the preset priorities are designed with different priority levels based on data importance and the service preferences of the hotel. For example, in the present invention, key data such as guest identity information and guest operation information are set as QoS 2 to ensure reliable message transmission. Even if there is a brief network interruption or congestion, the messages can be completely delivered after recovery. For relatively less important data such as the remaining amount of printer paper in the check-in support information, it is set as QoS 1. While taking reliability into account, network resource utilization is optimized. The processing process performs normal process processing based on the results of dynamic scheduling. For example, it supports guests to touch the screen and confirm check-in information, etc.

[0038] Specifically, in the present invention, the QoS (Quality of Service) level in the MQTT protocol defines the reliability guarantee of message delivery. By setting the check-in support information as QoS 1, it ensures that the message is received at least once, but may be repeated. Setting key data such as guest identity information and guest operation information as QoS 2 provides the highest level of service quality, ensuring that the message is delivered exactly once.

[0039] In the present invention, the processing capacity is evaluated in real time according to the currently available computing resources (CPU, memory, network bandwidth, etc.), and processing processes with different priorities are placed in a multi-level priority queue. High-priority processes obtain processing resources first. When the system load is high, low-priority processes may be paused or delayed. And during the peak check-in period, the present invention concentrates resources to process the check-in process data directly related.

[0040] The present invention takes into account problems such as insufficient computing resources that are likely to occur in the actual check-in scenario. Using QoS 2 for key data such as guest identity information and guest operation information can ensure the accuracy and integrity of these important information, and avoid data loss or duplication caused by network problems. For relatively less important information such as the remaining amount of printer paper in the check-in support information, QoS 1 is used. While ensuring reliable message delivery, it can also reduce the occupancy of network resources and improve the overall efficiency of the system. This differentiated QoS strategy not only ensures the absolute reliability of key business data but also achieves a balance between performance and reliability in the transmission of secondary data.

[0041] In addition, in the present invention, different QoS levels can also be designed according to the different requirements of the actual self-service machines. In order to improve the check-in experience of high-level members, in the present invention, based on the existing QoS1 and QoS2 of the MQTT server, QoS 1 is subdivided into multiple sub-levels to adapt to different types of key data.

[0042] To achieve more refined priority management and personalized services, the present invention further subdivides QoS 1 and combines the requirements of group check-in and device status monitoring.

[0043] The present invention subdivides QoS 1 into: QoS 1.1 - high-priority member service data; QoS 1.2 - group check-in coordination data; and QoS 1.3 - device status monitoring data. The priority assignment policy is that QoS 1.1 is superior to QoS 1.2, and QoS 1.2 is superior to QoS 1.3.

[0044] Among them, QoS 1.1 assigns higher processing priorities to high-level member users, including information such as member personalization requirements and special service requests, ensuring that this data can be quickly transmitted to relevant service personnel. QoS 1.2 targets the group check-in scenario and coordinates the check-in information of multiple guests, including group member association information, room allocation strategies, etc., ensuring the smoothness and consistency of the group check-in process. QoS 1.3 monitors the device status related to self-service machines, such as the remaining quantity of room cards and printer paper, dynamically adjusts the priority according to the current check-in requirements, and automatically raises the priority when the device status approaches the critical value.

[0045] The present invention is implemented by means of data tag extension, by: expanding the existing data tag system and adding priority sub-category identifiers, for example: "self-check-in / machine-status / [self-service machine number] / paper-level:QoS1.3"; "self-check-in / machine-status / [self-service machine number] / card-level:QoS1.3".

[0046] The dynamic adjustment method of the specific priority policy is: design an intelligent priority management module in the self-service machine to dynamically adjust the priority of QoS 1 sub-categories according to the current situation. For example, when the user is a high-level member, automatically raise the priority of high-priority member service data; when the user is a group user for check-in, automatically raise the priority of group check-in coordination data; when the remaining quantity of room cards is lower than a certain threshold, automatically raise its priority.

[0047] Specifically, the basic principle of the priority design provided by the present invention is that the priority can be promoted between the sub-categories of QoS 1 or can be promoted to the QoS 2 level under special circumstances. For example, QoS 1.3 (device status monitoring data) can be promoted to QoS 1.2 or QoS 1.1; QoS 1.2 (team check-in coordination data) can be promoted to QoS 1.1; in extremely important or urgent situations, the present invention can also temporarily promote the sub-category data of QoS 1 to the QoS 2 level to ensure the absolutely reliable transmission of data.

[0048] The present invention further subdivides the QoS 1 level in the MQTT protocol into three sub-categories to achieve more refined data priority management and personalized services. QoS 1.1 is specifically used to handle the personalized needs of high-level members to ensure that VIP customers can obtain timely and high-quality service responses. QoS 1.2 is for the team check-in scenario to coordinate and process the check-in information of multiple guests to improve the efficiency and experience of team check-in. QoS 1.3 focuses on device status monitoring, such as the remaining room card quantity of self-service machines and the remaining paper quantity of printers, and through a dynamic priority adjustment mechanism, ensures that the devices are always in the best working state.

[0049] This subdivision strategy not only improves the system's processing flexibility for different types of data but also better meets the personalized needs of guests. For example, when it is detected that a high-level member is using a self-service machine, the priority of the relevant service request will be automatically promoted, and at the same time, it is ensured that there are sufficient device resources. For team check-in, it intelligently coordinates room allocation and check-in processes to provide a smoother team service experience.

[0050] It should be noted that those skilled in the art can adapt and adjust the above priority content using data tags through preset scenarios, and all belong to the scope protected by the present invention.

[0051] Step S700: Configure the corresponding employee subscription permissions based on the employee identity and associate them with the target data.

[0052] Step S800: Respond to the employee operation instruction and update and display the target data according to the preset display rules, where the preset display rules are correspondingly associated with the target theme, and the preset display rules at least include guest information display rules, check-in progress display rules, and self-service machine status display rules; where the self-service machine is used to read the guest's certificate and respond to the guest's operation instruction, and each rule within the preset display rules can achieve information interaction and display association based on the same self-service machine.

[0053] In one embodiment of the present invention, before encapsulating the guest identity information, guest operation information, and check-in support information, the self-service machine stores them in a buffer area, and sets a unique data tag for each piece of information in the guest identity information, guest operation information, and check-in support information; The server configures a predefined theme format; After the self-service machine and the server are connected, according to the predefined theme format, each piece of information in the guest identity information, guest operation information, and check-in support information is divided by data tags and corresponding target themes are published. The target themes at least include a guest information theme, a check-in progress theme, and a self-service machine status theme.

[0054] Specifically, when the self-service machine is started, the automatic machine can automatically connect to the MQTT server deployed in the hotel internal local area network, and encapsulate the data in the buffer area according to the predefined MQTT theme format. For example, the guest information is published with the theme of "guest / info / [ID number]", the check-in progress information is published with the theme of "self-check-in / process / [self-service machine number]", and the self-service machine status information is published with the theme of "self-check-in / machine-status / [self-service machine number]".

[0055] In one embodiment of the present invention, configuring corresponding employee subscription permissions based on the employee identity and associating them with the target data includes: Configuring corresponding employee subscription permissions according to the employee identity of the front desk employee. The employee subscription permissions at least include guest information permissions, check-in progress permissions, and self-service machine status permissions; Associating the employee subscription permissions corresponding to the front desk employee with the data corresponding to the employee subscription permissions in the encapsulated data and the processing process corresponding to the data.

[0056] Specifically, the target data is the data corresponding to the employee subscription permissions in the encapsulated data and the processing process data corresponding to the data. That is, the target data is derived from the encapsulated data and is the result after processing the data encapsulated from the guest identity information, guest operation information, and check-in support information. The subscription permissions configured based on the employee identity in the present invention will filter out the information that the employee has the right to access from the encapsulated data. These data are associated with the actual check-in scenario and reflect the current check-in status and process. The target data will be continuously updated according to the real-time situation to reflect the latest check-in status. In the present invention, the target data is designed to provide necessary information for employees so that they can effectively monitor the check-in status, respond to guest needs in a timely manner, and ensure the smooth progress of the check-in process.

[0057] In one embodiment of the present invention, updating and displaying the target data according to the preset display rules includes: The guest handling information is updated in real time according to the guest information display rule. The guest handling information at least includes guest identity information and guest consumption information, and the guest consumption information at least includes the room type reserved by the guest. The various links of the handling process corresponding to the guest are updated and displayed in real time according to the check-in progress display rule, and the situations of the corresponding links are also displayed. When any link is abnormal, an abnormal reminder is initiated. The check-in support information is updated and displayed in real time according to the self-service machine status display rule. Based on a preset time interval, corresponding abnormal judgments are made on the information in the check-in support information, and an abnormal reminder is initiated when any information is abnormal.

[0058] Here, through this method, the present invention can timely obtain guest information, check-in progress, and device status. Through predefined theme formats and unique data tags, information can be flexibly organized and classified, facilitating employees in different roles to subscribe to relevant themes according to their permissions, realizing accurate information push, and being conducive to employees promptly perceiving and responding to various situations. In addition, the lightweight characteristics and publish-subscribe mode of MQTT enable the system to have good scalability and fault tolerance, be able to handle a large number of concurrent connections and data streams, while reducing network bandwidth consumption, improving the efficiency and reliability of data processing, and also laying a foundation for realizing intelligent hotel management and personalized services, enabling employees to more quickly and accurately understand guest needs and device status, so as to provide better services.

[0059] In an application scenario of the present invention, an employee opens the application program on the mobile terminal. After logging in with an account, the employee subscribes to the corresponding MQTT theme within the application according to their own job permissions. For example, the front desk receptionist subscribes to the guest information and handling progress theme, and the technical maintenance personnel subscribe to the self-service machine status theme.

[0060] After receiving the data pushed from the MQTT server, the parsing module in the application program restores the data into visual information according to the data tag and its corresponding target theme and displays it on the screen. For guest information, it is presented in a list form, including guest photos, names, reserved room types, etc.; the handling progress is shown in the form of a dynamic flowchart, updating the link where the guest is located in real time, and using different colors to identify normal and abnormal processes; the self-service machine status displays hardware parameters in a combination of a dashboard and icons. For example, when the self-service machine is offline, it shows a grayed-out effect, and when the paper is insufficient, the corresponding icon flashes to prompt.

[0061] The method provided by the present invention enables employees to grasp the guest check-in dynamics in real time. Once an anomaly occurs, an immediate response can be made to enhance guest satisfaction. By monitoring the status of self-service machines in real time, staff can predict potential malfunctions of self-service machines in advance, replace consumables and repair software problems in a timely manner before the occurrence of malfunctions, ensure the smooth progress of the guest check-in process, and reduce hotel operation losses. By knowing guest information in advance, employees can provide customized services in a targeted and differentiated manner during the handling process, such as preparing the preferred room floor, welcome drinks, etc., enhance hotel brand loyalty, and improve the hotel's differentiated competitiveness in the market.

[0062] Such as Figure 2 As shown, the second aspect of the present invention provides a guest check-in collaborative interaction system, including: a self-service machine, a server, and an employee terminal; The self-service machine reads the guest's certificate and parses it to obtain the guest's identity information; The self-service machine responds to the guest's operation instruction and records the guest's operation information; The self-service machine continuously collects check-in support information; The self-service machine sets a unique data label for each of the guest's identity information, the guest's operation information, and the check-in support information, encapsulates them to obtain encapsulated data, and sends the encapsulated data to the server; The server classifies the encapsulated data according to a preset priority and associates it with the actual check-in scenario; In the actual check-in scenario, the server selectively releases the processing processes corresponding to the encapsulated data based on the order of the preset priority; The employee terminal configures the corresponding employee subscription permissions based on the employee's identity and associates them with the target data; In response to the employee's operation instruction, the target data is updated and displayed according to the preset display rules.

[0063] Based on the same idea as the method in the above embodiment, the guest check-in collaborative interaction system provided by the present invention can implement the method in the above embodiment. For the convenience of description, in the structural schematic diagram of the system embodiment, only the parts related to the embodiment of the present invention are shown. Those skilled in the art can understand that the illustrated structure does not constitute a limitation to the system, and it may include more or fewer components than those illustrated, or combine some components, or arrange different components.

[0064] The third aspect of the present invention provides a hotel intelligent management method, including: Reading the guest's certificate and parsing it to obtain the guest's identity information; Responding to the guest's operation instruction and recording the guest's operation information; Continuously collecting check-in support information; Setting a unique data label for each of the guest's identity information, the guest's operation information, and the check-in support information, and encapsulating them to obtain encapsulated data; Classify the encapsulated data according to the preset priority and associate it with the actual check-in scenario; In the actual check-in scenario, dynamically schedule and selectively release the processing processes corresponding to the encapsulated data based on the preset priority.

[0065] The fourth aspect of the present invention provides a hotel intelligent management system, including: A reading unit, at least used to read the guest's certificate and parse to obtain the guest's identity information; A recording unit, at least used to respond to the guest's operation instruction and record the guest's operation information; A collection unit, continuously collecting check-in support information; An encapsulation unit, setting a unique data tag for each of the guest's identity information, the guest's operation information, and the check-in support information and encapsulating them to obtain encapsulated data; An association unit, at least used to classify the encapsulated data according to the preset priority and associate it with the actual check-in scenario; An execution unit, in the actual check-in scenario, dynamically schedules and selectively releases the processing processes corresponding to the encapsulated data based on the preset priority.

[0066] The fifth aspect of the present invention discloses a readable storage medium storing a computer program, and the computer program is executed by a processor to perform the steps of the method described in any one of the above embodiments.

[0067] The computer-readable storage medium may include: any entity or device capable of carrying the computer program, recording medium, USB flash drive, mobile hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), and software distribution media, etc. The computer program includes computer program code. The computer program code may be in the form of source code, object code, executable file, or some intermediate form, etc. The computer-readable storage medium may include: any entity or device capable of carrying the computer program code, recording medium, USB flash drive, mobile hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), and software distribution media, etc.

[0068] Any process or method description represented in a flowchart or otherwise described herein can be understood to represent a module, segment, or portion of code including one or more executable instructions for implementing a specific logical function or process. The scope of the preferred embodiments of the present invention includes additional implementations where functions may be executed not in the order shown or discussed, including in a substantially simultaneous manner according to the involved functions or in a reverse order, which should be understood by those skilled in the art to which the embodiments of the present invention pertain.

[0069] The logic and / or steps represented in a flowchart or otherwise described herein, for example, can be considered a sequenced list of executable instructions for implementing a logical function and can be embodied specifically in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, a system including a processing module, or other systems that can fetch and execute instructions from the instruction execution system, apparatus, or device.

[0070] The above embodiments are only used to illustrate the technical solutions of the present invention and are not intended to limit them. Although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments or perform equivalent replacements for some of the technical features. However, such modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A guest check-in collaborative interaction method, characterized in that: include: Read the guest's ID and parse it to get the guest's identity information; Respond to guest operation instructions and record guest operation information; Continuously collect occupancy support information; Encapsulate the guest identity information, guest operation information and check-in support information to obtain encapsulated data; Classify the packaged data according to the preset priority and associate it with the actual occupancy scenario; In the actual occupancy scenario, the processing process corresponding to the encapsulated data is dynamically scheduled and selectively released based on the preset priority; as well as Configure the corresponding employee subscription rights based on the employee identity and associate them with the target data, where the target data is the data corresponding to the employee subscription rights in the encapsulated data and the processing process data corresponding to the data; Respond to employee operation instructions and update display target data according to preset display rules.

2. The guest check-in collaborative interaction method according to claim 1, characterized in that: The guest identity information includes at least the guest's name, guest ID number and / or guest photo; the operation information includes at least the guest's operation timestamp and operation result at each operation step; the check-in support information includes at least the self-service machine online status, room card balance, printer paper balance and card reader connection stability.

3. The guest check-in collaborative interaction method according to claim 1, characterized in that: The employee subscription rights corresponding to the employee identity configuration and associated with the target data include: Configure the corresponding employee subscription rights according to the employee identity of the front desk staff, and the employee subscription rights at least include guest information rights, check-in progress rights and self-service machine status rights; The employee subscription rights corresponding to the front-end employee are associated with the data corresponding to the employee subscription rights in the encapsulated data and the processing process corresponding to the data.

4. The guest check-in collaborative interaction method according to claim 1, characterized in that: The method further includes: the self-service machine stores the guest identity information, guest operation information and check-in support information in a cache area before packaging, and sets a unique data tag for each of the guest identity information, guest operation information and check-in support information; The server is configured with predefined theme formats; After the self-service machine is connected to the server, the guest identity information, guest operation information and check-in support information are divided by data tags according to the predefined topic format and the corresponding target topics are published. The target topics include at least the guest information topic, the check-in progress topic and the self-service machine status topic.

5. The guest check-in collaborative interaction method according to claim 4, characterized in that: The preset display rules are correspondingly associated with the target theme, and the preset display rules at least include guest information display rules, check-in progress display rules and self-service machine status display rules; wherein the self-service machine is used to read guest credentials and respond to guest operation instructions, and each rule within the preset display rules can realize information interaction and display association based on the same self-service machine.

6. The guest check-in collaborative interaction method according to claim 5, characterized in that: The updating of the display target data according to the preset display rules includes: Update and display the guest handling information in real time according to the guest information display rules, wherein the guest handling information at least includes the guest identity information and the guest consumption information, and the guest consumption information at least includes the guest's reserved room type; According to the check-in progress display rules, each link of the corresponding guest check-in process and the corresponding status of each link are updated in real time, and abnormal reminders are issued when any link is abnormal; The check-in support information is updated and displayed in real time according to the self-service machine status display rules, and corresponding abnormal judgments are made on each piece of information in the check-in support information based on preset time intervals, and an abnormal reminder is initiated when any information is abnormal.

7. A guest check-in collaborative interaction system, characterized in that: include: Self-service machines, servers and employee terminals; The self-service machine reads the guest's ID and parses it to obtain the guest's identity information; The self-service machine responds to the guest's operation instructions and records the guest's operation information; The self-service machine continuously collects check-in support information; The self-service machine sets a unique data tag for each of the guest identity information, guest operation information and check-in support information and packages it, obtains the packaged data and sends it to the server; The server classifies the packaged data according to the preset priority and associates it with the actual check-in scenario; In the actual check-in scenario, the server selectively releases the processing process corresponding to the encapsulated data based on the order of preset priorities; The employee side configures the corresponding employee subscription rights based on the employee identity and associates them with the target data, where the target data is the data corresponding to the employee subscription rights in the encapsulated data and the processing process data corresponding to the data; Respond to employee operation instructions and update display target data according to preset display rules.

8. A hotel intelligent management method, characterized in that: include: Read the guest's ID and parse it to get the guest's identity information; Respond to guest operation instructions and record guest operation information; Continuously collect occupancy support information; Setting a unique data tag for each of the guest identity information, guest operation information, and check-in support information and encapsulating the information to obtain encapsulated data; Classify the packaged data according to the preset priority and associate it with the actual occupancy scenario; In the actual occupancy scenario, the processing process corresponding to the encapsulated data is dynamically scheduled and selectively released based on the preset priority.

9. A hotel intelligent management system, characterized in that: include: A reading unit, at least used to read the guest's ID and parse it to obtain the guest's identity information; A recording unit, at least used to respond to the guest's operation instructions and record the guest's operation information; A collection unit that continuously collects check-in support information; The encapsulation unit sets a unique data tag for each of the guest identity information, the guest operation information and the check-in support information and encapsulates the information to obtain encapsulated data; An association unit, at least for classifying the packaged data according to a preset priority and associating it with an actual occupancy scenario; The execution unit, in the actual occupancy scenario, dynamically schedules and selectively releases the processing processes corresponding to the encapsulated data based on the preset priority.

10. A readable storage medium storing a computer program, characterized in that: The computer program is used by a processor to execute the steps of the method according to any one of claims 1 to 6 or 8.

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