Merchant community management system and method

Abstract

The invention discloses the technical field of commercial tenant community management, and particularly relates to a commercial tenant community management system and method.The system comprises a user authentication and authority management module, an information exchange platform, an activity organization and coordination module, a resource sharing module and a data analysis and report module. Information exchange, activity coordination, resource sharing and data analysis in the commercial tenant community are realized, so that the operation efficiency of the commercial tenant community is improved, and cooperation and knowledge sharing among members are promoted; the system also provides a data analysis function, can automatically generate a report and an analysis result, and helps an administrator to understand the operation condition of the community so as to make a more intelligent decision.

Description

Technical Field

[0001] The present invention belongs to the technical field of merchant community management, and particularly relates to a merchant community management system and method. Background Art

[0002] With the rapid development of e-commerce, merchant communities have gradually become an important organizational form in the business field. A merchant community consists of a group of interconnected merchants who share similar business interests and goals. However, the management and coordination of merchant communities face many challenges, including problems such as poor information transmission and uneven resource allocation. Therefore, an efficient system is needed to support the daily operations of merchant communities.

[0003] The patent document with the patent number 2017113822328 discloses a multi-network community management system and its management method. This method enables each community to have a geographical nature under the global information architecture through the data link between the member module, the community module, and the geographical information module, thereby realizing the possibility of communication and interaction among members of each network community globally. However, this method focuses more on how to build a multi-network community management system that can connect different social groups and takes into account geographical location factors to enhance interaction among communities. But this patent does not support marketing activity planning, resource sharing, data analysis, etc., and is not applicable to applications in commercial scenarios.

[0004] The patent document with the patent number 2022114679614 discloses a community management SaaS system for a business social platform, including: a community management system, a SaaS management module, and a cloud server. This patent is aimed at a relatively broad business community, emphasizing big data analysis, mining, and visualization functions, and focusing on in-depth understanding of community behavior. However, similarly, it has limitations in supporting marketing activity planning, resource sharing, etc. Summary of the Invention

[0005] In view of this, the purpose of the present invention is to provide a merchant community management system and method. By integrating multiple functional modules, information communication, activity coordination, resource sharing, and data analysis within the merchant community are realized, thereby improving the operation efficiency of the merchant community and promoting cooperation and knowledge sharing among members.

[0006] To achieve the above object, the present invention provides the following technical solutions:

[0007] The present invention provides a merchant community management system, including a user authentication and permission management module, an information exchange platform, an event organization and coordination module, a resource sharing module, and a data analysis and reporting module. The user authentication and permission management module performs identity verification and permission allocation through the background to ensure the legitimacy of members' access to community resources and information. The information exchange platform includes real-time chat, forums, and message boards for communication and knowledge sharing among members. The event organization and coordination module is used to create and participate in events, providing event schedules, registration, and feedback. The resource sharing module is used for resource sharing among members. The data analysis and reporting module is used to collect various data within the community, generate reports and analysis results, helping administrators understand the community activities and make more informed operation decisions.

[0008] A merchant community management method includes the following steps:

[0009] S1 - System deployment: Build a system platform on the server, set up a database and user interfaces.

[0010] S2 - User registration: Merchant members register, submit necessary information and are verified.

[0011] S3 - Permission allocation: The administrator sets the permissions of different users to ensure information security.

[0012] S4 - Information exchange: Members can browse information, post information, and participate in discussions on the platform.

[0013] S5 - Event management: Members can create events, set times, and invite other members to participate.

[0014] S6 - Resource sharing: Members can upload, download, and comment on resource files to promote knowledge sharing.

[0015] S7 - Data analysis: The system automatically collects data, generates charts and reports to help administrators understand the community activities.

[0016] The beneficial effects of the present invention are:

[0017] By integrating multiple functional modules, the present invention realizes information exchange, event coordination, resource sharing, and data analysis within the merchant community, thereby improving the operation efficiency of the merchant community and promoting cooperation and knowledge sharing among members. This system also provides a data analysis function, which can automatically generate reports and analysis results to help administrators understand the operation status of the community and make more informed decisions.

[0018] Other advantages, objects, and features of the present invention will be set forth in part in the following description, and in part will be obvious to those skilled in the art upon examination of the following, or may be learned from the practice of the present invention. The objects and other advantages of the present invention may be realized and obtained by the following description of the specification. BRIEF DESCRIPTION OF THE DRAWINGS

[0019] In order to make the objects, technical solutions, and advantages of the present invention clearer, the present invention will be described in detail preferably with reference to the accompanying drawings, where:

[0020] Figure 1 is a block diagram of the merchant community management system of the present invention;

[0021] Figure 2 is a flowchart of the merchant community management method of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0022] The following specific examples illustrate the embodiments of the present invention. Those skilled in the art can easily understand other advantages and effects of the present invention from the content disclosed in this specification. The present invention can also be implemented or applied through other different specific embodiments. Various details in this specification can also be modified or changed based on different viewpoints and applications without departing from the spirit of the present invention. It should be noted that the drawings provided in the following examples only illustrate the basic concept of the present invention schematically. Without conflict, the following examples and the features in the examples can be combined with each other.

[0023] Among them, the drawings are only for illustrative purposes, showing only schematic diagrams, not physical diagrams, and should not be construed as a limitation of this patent; in order to better illustrate the embodiments of the present invention, some components in the drawings will be omitted, enlarged, or reduced, and do not represent the size of the actual product; for those skilled in the art, it is understandable that some well-known structures and their descriptions in the drawings may be omitted. In addition, the present invention may repeat reference numerals and / or letters in different examples. This repetition is for the purpose of simplicity and clarity, and does not itself indicate the relationship between the various embodiments and / or arrangements discussed.

[0024] Such as Figure 1As shown in the figure, the merchant community management system of the present invention includes a user authentication and permission management module 1, an information exchange platform 2, an event organization and coordination module 3, a resource sharing module 4, and a data analysis and reporting module 5. Among them, the user authentication and permission management module 1 performs identity verification and permission allocation through the background to ensure that only legitimate members can access community resources and information; the information exchange platform 2 provides an online communication platform, including real-time chat, forum, and message board, which can promote communication and knowledge sharing among members; the event organization and coordination module 3 allows members to create and participate in events, providing functions such as event schedule, registration, and feedback; the resource sharing module 4 allows members to share resources, such as documents, links, and tools, to facilitate common learning and growth among everyone; the data analysis and reporting module 5 is used to collect various data within the community, generate reports and analysis results, and help administrators understand community activities and make more informed operation decisions.

[0025] As Figure 2 shown, a merchant community management method includes the following steps:

[0026] S1 - System deployment: Build a system platform on the server, set up a database and user interfaces;

[0027] In a specific embodiment of the present application, Kubernetes (K8s) is used for containerized deployment. This platform selects the Kubernetes service provided by Huawei Cloud to complete the construction of the system platform, and sets up the database and user interfaces to ensure that the user interfaces can be normally displayed and can interact with the backend.

[0028] S2 - User registration: Merchant members register, submit necessary information and pass verification;

[0029] In a specific embodiment of the present application, merchant members register, submit necessary information and pass verification. In a specific embodiment of the present application, users are required to submit necessary information and qualifications on the merchant order receiving platform, including scanned copies or clear photos of both sides of the identity document, bank card information (ensuring that key information such as bank name and bank card number is included), and a photo of the holder holding the identity card (requiring a front-facing photo, with clear identity card information and the applicant's face appearing in the photo together, etc.). After passing manual review and having an account, the username and password of this account can be used to log in to the merchant community platform. The community platform does not provide a registration channel.

[0030] S3 - Permission allocation: The administrator sets the permissions of different users to ensure information security;

[0031] In a specific embodiment of the present application, there are a total of four types of roles: master, teacher, disciple, and outsider. The master can only be designated by the platform operation department. Users can apply to become a teacher or a disciple and can obtain the corresponding identity upon the consent of the platform operation department or the master. Among them, the master can initiate sect activities, edit sect information, apply for sect funds, and view the information of all personnel under his own sect; the teacher cannot initiate activities or edit sect information, and can only participate in the activities of his own sect and view sect information and the information of his own disciples; the disciple can only participate in the activities of his own sect and view sect and his own information; while the outsider can only view sect and his own information and cannot participate in sect activities.

[0032] S4 - Information exchange, where members can browse information, post information, and participate in discussions on the platform;

[0033] In a specific embodiment of the present application, users can view the latest post list, hot topics, search for specific content, etc. on the community platform of the system, can also write new posts, select appropriate classification tags, and can also comment on, like, share, etc. on the posts. The platform will also send in - app messages or emails to remind users of new comments, private messages, etc.

[0034] S5 - Activity management, where members can create activities, set time, and invite other members to participate;

[0035] In the same embodiment as step 4, the master selects a targeted and practical lecture topic according to the learning needs and professional development directions of the sect members, and chooses a time period suitable for most members to hold the lecture to ensure that more people can participate. Then, invitations are sent through the system, which can be to all members or a specific group, ensuring that the information is accurately conveyed to each invited member. The system will automatically send an in-site invitation message push to notify the invited members of the specific information about the lecture, including the topic, time, location, etc. After receiving the in-site invitation message, the invited members can view the lecture details, and the members can choose to accept the invitation, indicating that they will attend the lecture on time or choose not to attend, and the system will record this choice. For the members who have confirmed their attendance, the system will send a reminder notice before the lecture starts to ensure that the members do not miss it. After the lecture, the master uses the function provided by the system to confirm the list of members who actually attended the lecture and enters the questions and answers, action items, and other matters generated during the meeting. Based on the content input by the initiator, the basic information of the lecture, and the list of actual participants, the system automatically generates a detailed meeting minutes, including the lecture summary, the list of participants, the summary of the lecture content, the questions and answers, the action items, and other matters. The generated meeting minutes will be reviewed by the master or the designated person in charge to ensure the accuracy of the content. After the review is completed, the meeting minutes will be officially released through the system for all relevant members to view. At the same time, the system will generate a record of this meeting, including the meeting time, basic information, and the corresponding meeting minutes. And a notice of the meeting minutes will be sent to all actual participants to ensure that they can obtain and view the relevant information in a timely manner.

[0036] S6 - Resource sharing, members can upload, download, and comment on resource files to promote knowledge sharing;

[0037] In a specific embodiment of this application, the platform operators upload the latest industry news and technical tutorials that have been collected and sorted to the management system within the platform, perform classification and tagging processing to facilitate users to quickly locate the required information and set different access permissions to ensure that specific user groups can access the corresponding resources. Then, using the in-site communication function of the system, a notice of the newly uploaded resources is sent to the target user group, and the notice contains a brief introduction and a link to guide the users to directly view or download the resources within the platform. According to the users' interests and historical behavior data, the most relevant resources are recommended through algorithms. At the same time, users are allowed to leave comments below the resource page to share their usage experiences or ask questions. A special learning materials sharing area is also set up in the community section of the platform to encourage users to post learning posts in the form of attachments to share their experiences or valuable reference materials. Other users can browse the posts, download the attachments, and participate in the discussions in this section.

[0038] S7 - Data analysis, the system automatically collects data, generates charts and reports to help the administrator understand the community activities.

[0039] In a specific embodiment of the present application, a data capture code is deployed at key positions on the community platform to capture user interaction behaviors, including clicks, browsing, sharing, etc. Event categories are defined, including page view events, content sharing events, comment events, etc., and a unique identifier is assigned to each event. The data received at the backend is verified and cleaned to remove invalid or incorrect data records, and a relational database is used to store the cleaned data. The operation staff can obtain this data at the management end and filter the data according to specific time periods or conditions to generate personalized reports. By analyzing the user behavior data, the most popular content types, the most active time periods, and the interaction forms with the highest user engagement are identified. Finally, based on the insights, the content strategy is adjusted, the push time and frequency are optimized, and the content types that users are interested in are increased, thereby improving user engagement and satisfaction.

[0040] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. Although the present invention has been described in detail with reference to the preferred embodiments, those of ordinary skill in the art should understand that the technical solutions of the present invention can be modified or equivalently replaced without departing from the spirit and scope of the technical solutions, and they should all be covered within the scope of the claims of the present invention.

Claims

1. A merchant community management system, characterized in that: It includes a user authentication and authority management module, an information exchange platform, an activity organization and coordination module, a resource sharing module and a data analysis and reporting module. The user authentication and authority management module performs identity authentication and authority allocation through the background to ensure the legitimacy of members' access to community resources and information. The information exchange platform includes real-time chat, forums and message boards for communication and knowledge sharing among members. The activity organization and coordination module is used to create and participate in activities, provide activity schedules, registration and feedback; the resource sharing module is used for resource sharing among members; the data analysis and reporting module is used to collect various types of data within the community, generate reports and analysis results, and help administrators understand the community activities and make more informed operational decisions.

2. A merchant community management method based on the merchant community management system of claim 1, characterized in that: The following steps are involved: S1-system deployment, building the system platform on the server, setting up the database and user interface; S2-User registration, merchant members register, submit necessary information and undergo verification; S3-Permission allocation, administrators set permissions for different users to ensure information security; S4-Information exchange, members can browse information, publish information, and participate in discussions on the platform; S5-Activity management, members can create activities, set time, and invite other members to participate; S6-Resource Sharing, members can upload, download and comment on resource files to promote knowledge sharing; S7-Data Analysis, the system automatically collects data, generates charts and reports to help administrators understand community activities.

3. The merchant community management method according to claim 2, characterized in that: In step S1, the platform selects the Kubernetes service provided by Huawei Cloud to complete the system platform construction, and sets up the database and user interface to ensure that the user interface can be displayed normally and can interact with the backend.

4. The merchant community management method according to claim 2, characterized in that: In step S2, the user must submit information and qualifications on the merchant order-taking platform. After passing manual review and having an account, the user can log in to the merchant community platform using the username and password of the account.

5. The merchant community management method according to claim 2, characterized in that: In step S3, the authority includes four types of roles: master, teacher, disciple, and individual. Among them, the master can only be designated by the platform operation department. Users can apply to become a master or disciple, and they can have the corresponding identity with the consent of the platform operation department or the master. The master can initiate sect activities, edit sect information, apply for sect funds and view the information of all personnel under his own sect; the master cannot initiate activities and edit sect information, but can only participate in the activities of his own sect and view the sect information and the information of his own disciples; the disciple can only participate in the activities of his own sect and view the sect and his own information; and the individual can only view the sect and his own information and cannot participate in sect activities.

6. The merchant community management method according to claim 2, characterized in that: In step S4, users can view the latest post list, hot topics, search for specific content on the system's community platform, write new posts, select appropriate classification tags, comment on, like, and share posts, and the platform will also send in-site messages or emails to users to remind them of new comments and private messages.

7. The merchant community management method according to claim 2, characterized in that: In step S5, the master selects a lecture theme that is targeted and practical according to the learning needs and professional development direction of the sect members, and chooses a time period suitable for most members to hold the lecture to ensure that more people can participate; then the system sends invitations to all members or specific groups to ensure that the information is accurately conveyed to each invited member; the system will automatically send an invitation message push within the site to notify the invited members of the specific information about the lecture, including the theme, time, location, etc.; after receiving the invitation message within the site, the invited members can view the details of the lecture, and the members can choose to accept the invitation, indicating that they will attend the lecture on time or choose not to attend, and the system will record this choice; for members who have confirmed their attendance, the system will send a reminder notification before the lecture starts to ensure that the members will not miss it; the master will send a reminder notification before the lecture. After the lecture, the system will confirm the list of members who actually attended the lecture and input questions and answers, action items and other matters generated during the meeting. Based on the content input by the initiator, the basic information of the lecture and the list of actual participants, the system will automatically generate a detailed meeting minutes, including a lecture summary, a list of participants, a summary of the lecture content, questions and answers, action items and other matters. The generated meeting minutes will be reviewed by Master or a designated person in charge to ensure the accuracy of the content. After the review is completed, the meeting minutes will be officially released through the system for all relevant members to review. At the same time, the system will generate a record of this meeting, including the meeting time, basic information and the corresponding meeting minutes. A notification of the meeting minutes will be sent to all actual participants to ensure that they can obtain and review relevant information in a timely manner.

8. The merchant community management method according to claim 2, characterized in that: In step S6, the platform operator uploads the latest industry information and technical tutorials collected and organized to the platform's internal management system for classification and labeling, so that users can quickly locate the required information and set different access permissions to ensure that specific user groups can access the corresponding resources; then use the system's in-site communication function to send notifications of newly uploaded resources to the target user group, which contains a brief introduction and links to guide users to view or download resources directly on the platform; recommend the most relevant resources through algorithms based on user interests and historical behavior data. At the same time, users can comment at the bottom of the resource page, share their experience or ask questions; a special learning material sharing area is also set up in the community section of the platform to encourage users to post learning posts in the form of attachments, share their own experience or valuable reference materials; other users can browse posts, download attachments, and participate in discussions in this section.

9. The merchant community management method according to claim 2, characterized in that: In step S7, embedding codes are deployed at key locations on the social platform to capture user interaction behaviors, including clicks, browsing, and sharing; event categories are defined, including page browsing events, content sharing events, comment events, etc., and a unique identifier is assigned to each event; the received data is verified and cleaned at the back end, invalid or erroneous data records are removed, and the cleaned data is stored in a relational database; the operation staff can obtain these data at the management end and filter the data according to specific time periods or conditions to generate personalized reports; By analyzing user behavior data, we can identify the most popular content types, the most active time periods, and the forms of interaction with the highest user engagement. Finally, we can adjust the content strategy based on the insights, optimize the push time and frequency, and increase the types of content that users are interested in, thereby improving user engagement and satisfaction.

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