User satisfaction determination method and device, electronic equipment and storage medium
By obtaining the running status after the system is updated and displaying a custom satisfaction questionnaire, the problem of inaccurate user satisfaction evaluation is solved, and fast and accurate user satisfaction evaluation is achieved.
Patent Information
- Application Number
- CN202510398482.9
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-03-31
- Publication Date
- 2025-07-08
AI Technical Summary
The prior art cannot effectively determine whether the user is actually operating the system, resulting in poor user satisfaction evaluation results.
After the system update is completed, obtain the running status and float the pop-up window interface in the run interface to display the satisfaction questionnaire for custom text input, and obtain the questionnaire results to determine user satisfaction.
Obtain user real feedback through custom questionnaires, quickly and accurately locate user core concerns, and improve system satisfaction evaluation results.
Smart Images
Figure CN120278772A_ABST
Abstract
Description
Technical Field
[0001] The present disclosure relates to the technical field of data processing, and in particular, to a method, apparatus, electronic device, and storage medium for determining user satisfaction. Background Art
[0002] User satisfaction data can reveal which aspects of a product or service are most popular among users and which aspects are lacking. This helps enterprises clarify the direction of improvement, optimize product design or functions, and enhance the user experience.
[0003] In the related art, it is impossible to determine whether the relevant users actually operate the corresponding system, which will affect the evaluation effect of user satisfaction with the system. Summary of the Invention
[0004] The present disclosure provides a method, apparatus, electronic device, storage medium, and computer program product for determining user satisfaction, aiming to solve the technical problems in the related art to at least a certain extent.
[0005] In a first aspect of an embodiment of the present disclosure, a method for determining user satisfaction is provided. The method includes: obtaining the running state of the system to be evaluated when it is detected that the update of the system to be evaluated is completed; floating and displaying a pop-up window interface on the running interface of the system to be evaluated when the running state is the running state; displaying a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up window interface, where the satisfaction questionnaire includes a custom text input interface; obtaining the questionnaire results of the user for the satisfaction questionnaire; and determining the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results.
[0006] In a second aspect of an embodiment of the present disclosure, a device for determining user satisfaction is provided. The device includes: a first obtaining module, configured to obtain the running state of the system to be evaluated when it is detected that the update of the system to be evaluated is completed; a first display module, configured to float and display a pop-up window interface on the running interface of the system to be evaluated when the running state is the running state; a second display module, configured to display a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up window interface, where the satisfaction questionnaire includes a custom text input interface; a second obtaining module, configured to obtain the questionnaire results of the user for the satisfaction questionnaire; and a determining module, configured to determine the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results.
[0007] In a third aspect of an embodiment of the present disclosure, an electronic device is provided, including: a processor; and a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement the method for determining user satisfaction according to the first aspect of the embodiment of the present disclosure.
[0008] The fourth aspect of the present disclosure provides a computer-readable storage medium. When the instructions in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device can implement the user satisfaction determination method according to the first aspect of the present disclosure.
[0009] The fifth aspect of the present disclosure provides a computer program product, including a computer program, characterized in that the computer program is executed by a processor to implement the user satisfaction determination method according to the first aspect of the present disclosure.
[0010] The user satisfaction determination method, device, electronic device, storage medium, and computer program product provided in this embodiment have at least the following beneficial effects: When it is detected that the system to be evaluated has been updated, the running state of the system to be evaluated is obtained. When the running state is the running state, a pop-up window interface is floatingly displayed on the running interface of the system to be evaluated, and a satisfaction questionnaire corresponding to the system to be evaluated is displayed in the pop-up window interface. The satisfaction questionnaire includes a custom text input interface. The questionnaire results of the satisfaction questionnaire are obtained from the user, and based on the questionnaire results, the satisfaction evaluation information of the user for the system to be evaluated is determined. Thus, a satisfaction questionnaire can be sent to the users of the system to be evaluated, thereby improving the satisfaction evaluation effect of the system.
[0011] Additional aspects and advantages of the present disclosure will be given in part in the following description, become apparent in part from the following description, or be learned through the practice of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS
[0012] The above and / or additional aspects and advantages of the present disclosure will become apparent and be readily understood from the following description of the embodiments in conjunction with the drawings, where:
[0013] Figure 1 is a flowchart of the user satisfaction determination method shown in the first embodiment of the present disclosure;
[0014] Figure 2 is a flowchart of the user satisfaction determination method shown in the second embodiment of the present disclosure;
[0015] Figure 3 is a flowchart of a user satisfaction determination process shown in the present disclosure;
[0016] Figure 4 is a block diagram of a user satisfaction determination device shown in the present disclosure;
[0017] Figure 5 shows a block diagram of an exemplary electronic device suitable for implementing the embodiments of the present disclosure. DETAILED DESCRIPTION
[0018] Embodiments of the present disclosure will be described in detail below. Examples of the embodiments are shown in the accompanying drawings, where like or similar reference numerals denote like or similar elements or elements having like or similar functions throughout. The embodiments described below by referring to the drawings are exemplary only for explaining the present disclosure and should not be construed as limiting the present disclosure. On the contrary, the embodiments of the present disclosure include all variations, modifications, and equivalents that fall within the spirit and scope of the appended claims.
[0019] It should be noted that the execution subject of the user satisfaction determination method in this embodiment may be a first server, and the first server may be configured in an electronic device, and the electronic device may include, but is not limited to, a terminal, a server, etc.
[0020] It should be noted that in the technical solution of the present disclosure, the processes of obtaining, storing, using, processing, etc. of information all comply with the relevant regulations of national laws and regulations and do not violate public order and good customs.
[0021] It should be noted that in the embodiments of the present application, there may be existing solutions in the industry for certain software, components, models, etc. They should be regarded as exemplary, and their purpose is only to illustrate the feasibility in the implementation of the technical solution of the present application, but it does not mean that the applicant has already or necessarily used the relevant content of this solution.
[0022] Figure 1 is a flowchart of a user satisfaction determination method shown in the first embodiment of the present disclosure, as Figure 1 shown, the method includes:
[0023] S101: When it is monitored that the system to be evaluated is updated and completed, obtain the running state of the system to be evaluated.
[0024] The system to be evaluated is the system for which user satisfaction is currently evaluated. This system may be, for example, a business system, specifically, for example, a business maintenance system, a data processing system, etc., and there is no limitation thereto.
[0025] In order to meet the business requirements of the corresponding business scenario or to optimize the functions of the system to be evaluated, it is necessary to perform an adaptive update on the system to be evaluated. After the system to be evaluated is updated and completed, the attributes of the system to be evaluated will change. In order to determine whether the current system update can meet the business requirements of users and whether the system optimization overcomes the problems in the previous version, it is necessary to investigate the user satisfaction with the system to be evaluated when using the system to be evaluated after the system to be evaluated is updated and completed.
[0026] Among them, the operating states of the system to be evaluated include: the operating state and the non-operating state. When the system to be evaluated is in the non-operating state, it can be determined that the user has not used the system to be evaluated for the time being. At this time, if the user satisfaction of the system to be evaluated is investigated, the result may be of low accuracy.
[0027] Therefore, in the embodiments of the present disclosure, when it is monitored that the update of the system to be evaluated is completed, the system operating state of the system to be evaluated can be obtained, so that the system satisfaction of the system users can be obtained in a targeted manner according to the operating state of the system to be evaluated.
[0028] S102: When the operating state is the operating state, a pop-up window interface is floatingly displayed on the operating interface of the system to be evaluated.
[0029] In the embodiments of the present disclosure, when the operating state of the system to be evaluated is the operating state, a pop-up window interface can be floatingly displayed on the operating interface of the system to be evaluated, so that without affecting the operation of the system to be evaluated, it supports the user to evaluate the satisfaction of the system to be evaluated through the pop-up window interface.
[0030] S103: A satisfaction questionnaire corresponding to the system to be evaluated is displayed in the pop-up window interface, where the satisfaction questionnaire includes: a custom text input interface.
[0031] In the embodiments of the present disclosure, after a pop-up window interface is floatingly displayed on the operating interface of the system to be evaluated, a satisfaction questionnaire corresponding to the system to be evaluated can be displayed in the pop-up window interface.
[0032] In some embodiments, displaying a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up window interface can be to display a questionnaire web link in the pop-up window interface. The user can click on the questionnaire web link to jump to the content interface of the satisfaction questionnaire, so as to avoid the situation that the pop-up window is too small to fully display the content of the satisfaction questionnaire.
[0033] Or, when the content of the satisfaction questionnaire is relatively small, the satisfaction questionnaire corresponding to the system to be evaluated can be directly displayed in the pop-up window interface. Thus, there is no need to jump to the web interface, and the user can directly obtain the satisfaction questionnaire, which is highly convenient, and there is no limitation on this.
[0034] The custom text input interface is an interface in the satisfaction questionnaire for the user to independently write and input system evaluation information. Based on this interface, the evaluation method of the user for the system to be evaluated can be enriched, and the satisfaction evaluation dimension of the user can be enriched.
[0035] In the disclosed embodiment, by displaying the satisfaction questionnaire corresponding to the system to be evaluated in a pop-up window, the user's user information will be automatically obtained so that the user can answer the satisfaction questionnaire, thereby protecting the enterprise information security, synchronously matching the user's real information, ensuring the authenticity of the respondent, facilitating the rapid positioning of the actual user, and promoting the verification and resolution of the problem.
[0036] S104: Obtaining the results of the user satisfaction survey questionnaire.
[0037] The results of the satisfaction survey questionnaire made by the user may be presented in a variety of forms, such as satisfaction ratings, text descriptions, etc., without limitation.
[0038] That is to say, after displaying the satisfaction survey questionnaire, the satisfaction score entered by the user in the satisfaction survey questionnaire and / or a text description of the system usage can be obtained, and the aforementioned satisfaction score entered by the user in the satisfaction survey questionnaire and / or a text description of the system usage can be used as the questionnaire result.
[0039] S105: Determine the user's satisfaction evaluation information on the evaluation system according to the questionnaire results.
[0040] In the disclosed embodiment, after obtaining the questionnaire results of the user satisfaction questionnaire, the user's satisfaction evaluation information on the evaluation system can be determined according to the questionnaire results.
[0041] That is, in the embodiment of the present disclosure, after obtaining the questionnaire results of the satisfaction survey questionnaire, the questionnaire results may be analyzed to determine the user's satisfaction evaluation information on the evaluation system.
[0042] In some embodiments, the questionnaire results are analyzed to determine the user's satisfaction evaluation information for the evaluation system. Invalid results in the questionnaire results (for example, erroneous evaluation results caused by user misclicks, evaluation texts unrelated to the system, malicious evaluations, etc.) are eliminated, and the remaining questionnaire results are classified and summarized to determine the high-frequency problems reported by users, so as to obtain the user's satisfaction evaluation information for the evaluation system. In this way, the core issues of concern to users can be quickly and accurately located, and a multi-dimensional rating system for the overall user satisfaction of the system can be established. On this basis, targeted optimization can be promoted to help promote the optimal resolution of user problems and improve system user satisfaction and user experience.
[0043] In an embodiment of the present disclosure, when it is monitored that the system to be evaluated is updated and completed, the running state of the system to be evaluated is obtained. When the running state is the running state, a pop-up window interface is floatingly displayed in the running interface of the system to be evaluated, and a satisfaction questionnaire corresponding to the system to be evaluated is displayed in the pop-up window interface. The satisfaction questionnaire includes: a custom text input interface, the questionnaire results of the satisfaction questionnaire are obtained from the user, and according to the questionnaire results, the satisfaction evaluation information of the user with respect to the system to be evaluated is determined. Thus, the satisfaction questionnaire can be sent to the users of the system to be evaluated in a targeted manner, thereby improving the satisfaction evaluation effect of the system.
[0044] Figure 2 is a schematic flowchart of a method for determining user satisfaction according to a second embodiment of the present disclosure, as Figure 2 shown, the method includes:
[0045] S201: When it is monitored that the system to be evaluated is updated and completed, obtain the running state of the system to be evaluated.
[0046] S202: When the running state is the running state, floatingly display a pop-up window interface in the running interface of the system to be evaluated.
[0047] For the descriptions of S201-S202, specific reference can be made to the above embodiments, which will not be elaborated here.
[0048] S203: Display the target evaluation dimensions related to the system to be evaluated in the pop-up window interface, where each target evaluation dimension has at least one corresponding dimension description information.
[0049] In an embodiment of the present disclosure, the target evaluation dimensions include at least one of the following: convenience dimension; function dimension; system integration dimension; clarity dimension.
[0050] Among them, the evaluation content information corresponding to each target evaluation dimension is the dimension description information. For example, referring to Table 1, Table 1 is a partial content schematic table of the satisfaction questionnaire proposed in an embodiment of the present disclosure. It can be seen from Table 1 that each target evaluation dimension corresponds to at least one dimension description information.
[0051] Table 1
[0052]
[0053] Optionally, in some embodiments, displaying the target evaluation dimensions related to the system to be evaluated in the pop-up window interface may be to obtain the update description information of the system to be evaluated and the candidate evaluation dimensions, and determine the target evaluation dimensions from the candidate evaluation dimensions according to the update description information.
[0054] Optionally, in some embodiments, the target evaluation dimensions related to the system to be evaluated are displayed in the pop-up window interface. It may be to obtain the update description information and candidate evaluation dimensions of the system to be evaluated, and determine the target evaluation dimensions from the candidate evaluation dimensions according to the update description information.
[0055] Among them, the update description information is used to describe the content of the current update of the system to be evaluated, and it can reflect the attributes updated by the current system.
[0056] It can be understood that each update process of the system may only involve the adjustment of a certain attribute, and some system attributes have not changed compared with before the current system update. Therefore, when determining the user satisfaction of the updated system, it is not necessary to determine the user satisfaction of the unadjusted system attributes.
[0057] Therefore, in the embodiments of the present disclosure, the target evaluation dimensions related to the system to be evaluated are displayed in the pop-up window interface. It may be to obtain the update description information and candidate evaluation dimensions of the system to be evaluated, and determine the target evaluation dimensions from the candidate evaluation dimensions according to the update description information. Thus, the efficiency of user satisfaction evaluation can be improved, and the system overhead required for satisfaction evaluation can be saved.
[0058] For example, the current system update only involves the update of the system display interface. Therefore, it is only necessary to investigate the user satisfaction with the system in the clarity dimension. Thus, the clarity dimension can be determined as the target evaluation dimension from multiple candidate evaluation dimensions. As a result, the user only needs to evaluate the satisfaction of the system's clarity, and the efficiency of satisfaction determination is high, and the time consumed by the user is less, so the user experience is relatively high.
[0059] S204: According to the dimension description information, obtain the user satisfaction score corresponding to each evaluation dimension.
[0060] Among them, the user satisfaction score is used to represent the user's satisfaction with the system to be evaluated under this evaluation dimension. The higher the user satisfaction score, the higher the user's satisfaction with the system to be evaluated. On the contrary, the lower the user satisfaction score, the lower the user's satisfaction with the system to be evaluated.
[0061] In the embodiments of the present disclosure, the target evaluation dimensions related to the system to be evaluated may be first displayed in the pop-up window interface, so that the user can accurately make the user satisfaction score corresponding to the target evaluation dimension through the dimension description information corresponding to the target evaluation dimension.
[0062] S205: When the user satisfaction score is lower than the preset score threshold, display the candidate question description information corresponding to the dimension description information.
[0063] In the embodiments of the present disclosure, referring to Table 1 above, when the user satisfaction score is lower than the preset score threshold, the candidate problem description information corresponding to the dimension description information can be displayed, so that the user can quickly locate the specific reason for the dissatisfaction with the system to be evaluated through the displayed candidate problem description information, thereby accurately locating the system problem and facilitating the subsequent system optimization work.
[0064] S206: Obtain the questionnaire results of the user for the satisfaction questionnaire.
[0065] Optionally, in some embodiments, obtaining the questionnaire results of the user for the satisfaction questionnaire may be obtaining the user satisfaction score corresponding to the evaluation dimension made by the user, and / or the custom evaluation text corresponding to the custom text input interface. If the user satisfaction score is greater than or equal to the preset score threshold, the user satisfaction score corresponding to the target evaluation dimension, and / or the custom evaluation text is used as the questionnaire result. If the user satisfaction score is less than or equal to the preset score threshold, the target problem description information determined by the user from the candidate problem description information corresponding to the dimension description information is obtained, and the user satisfaction score corresponding to the target evaluation dimension, the target problem description information, and / or the custom evaluation text are jointly used as the questionnaire result. Thus, the satisfaction evaluation results for use can be obtained from multiple dimensions, improving the richness and referenceability of the questionnaire results.
[0066] That is to say, referring to Table 1 above, in the embodiments of the present disclosure, when the user satisfaction score is greater than or equal to the preset score threshold, the user satisfaction score corresponding to the target evaluation dimension, and / or the custom evaluation text is used as the questionnaire result. When the user satisfaction score is less than or equal to the preset score threshold, it is necessary to further obtain the target problem description information determined by the user from the candidate problem description information corresponding to the dimension description information, so as to jointly use the user satisfaction score corresponding to the target evaluation dimension, the target problem description information, and / or the custom evaluation text as the questionnaire result.
[0067] S207: Determine the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results.
[0068] Optionally, in some embodiments, to determine the satisfaction evaluation information of the user with respect to the evaluation system according to the questionnaire results, when the questionnaire results include: the user satisfaction score, and / or the custom evaluation text, the custom evaluation text may be input into the large model to obtain the keywords output by the large model, and the text similarity between the keywords and each candidate question description information is determined respectively. When the text similarity is greater than the similarity threshold, the candidate question description information corresponding to the text similarity, and / or the user satisfaction score is used as the satisfaction evaluation information. Thus, the large model can be combined to process the custom evaluation text, thereby improving the questionnaire analysis efficiency.
[0069] Optionally, in some embodiments, to determine the satisfaction evaluation information of the user with respect to the evaluation system according to the questionnaire results, when the questionnaire results include: the user satisfaction score corresponding to the target evaluation dimension and the target question description information, and / or the custom evaluation text, the custom evaluation text may be input into the large model to obtain the keywords output by the large model, and the text similarity between the keywords and each candidate question description information is determined respectively. When the text similarity is greater than the similarity threshold, the candidate question description information corresponding to the text similarity, the user satisfaction score corresponding to the target evaluation dimension and the target question description information are used as the satisfaction evaluation information. Thus, the large model can be combined to process the custom evaluation text, thereby improving the questionnaire analysis efficiency.
[0070] In the embodiments of the present disclosure, by combining the large model to process the questionnaire results, the problems that the user is core concerned about can be quickly located and identified, the workload of pure manual judgment can be reduced, and the timeliness and judgment accuracy of the questionnaire result processing can be improved.
[0071] In the embodiments of the present disclosure, refer to Figure 3 , Figure 3 is a schematic diagram of a user satisfaction determination process shown in the present disclosure. That is, a satisfaction questionnaire may be displayed on the mobile terminal or the web page. The user can generate questionnaire results by clicking to answer the questionnaire. Then, the questionnaire results can be statistically analyzed to obtain the satisfaction evaluation information of the user with respect to the evaluation system. Thus, a pop-up window is automatically triggered through the front-end system interface to cover the real users of the system. A unified answer page is provided through the common component, and a customized research plan is configured according to the system characteristics to establish a multi-dimensional rating system for the user satisfaction of the system, and perform label classification, keyword recognition, and intelligent semantic analysis. This solution can quickly locate the core problems of the user, improve the problem recognition speed and the problem analysis accuracy, help to promote the optimization and solution of user problems, improve the user satisfaction and user experience of the system, and help to reduce costs, increase efficiency and improve quality.
[0072] In the embodiments of the present disclosure, after determining the satisfaction evaluation information of the user with respect to the system to be evaluated, the frequency of the satisfaction evaluation can be counted, so that the high-frequency problems and urgent problems faced by the user in using the system to be evaluated can be determined, and thus the system update strategy can be determined according to the high-frequency problems and urgent problems faced by the user in using the system to be evaluated.
[0073] In the embodiments of the present disclosure, when it is monitored that the update of the system to be evaluated is completed, the running state of the system to be evaluated is obtained. When the running state is the running state, a pop-up window interface is floatingly displayed in the running interface of the system to be evaluated. In the pop-up window interface, the target evaluation dimensions related to the system to be evaluated are displayed, where each target evaluation dimension has at least one corresponding dimension description information. According to the dimension description information, the user satisfaction score corresponding to each evaluation dimension is obtained. When the user satisfaction score is lower than the preset score threshold, the candidate problem description information corresponding to the dimension description information is displayed, and the questionnaire result of the user with respect to the satisfaction questionnaire is obtained. According to the questionnaire result, the satisfaction evaluation information of the user with respect to the system to be evaluated is determined. Thus, the problems that the user corely concerns can be quickly located and identified, the workload of pure manual judgment can be reduced, and the timeliness and judgment accuracy of questionnaire result processing can be improved.
[0074] Figure 4 is a block diagram of a user satisfaction determination device shown according to the present disclosure, as Figure 4 shown. The user satisfaction determination device 400 includes:
[0075] A first acquisition module 401, configured to obtain the running state of the system to be evaluated when it is monitored that the update of the system to be evaluated is completed;
[0076] A first display module 402, configured to floatingly display a pop-up window interface in the running interface of the system to be evaluated when the running state is the running state;
[0077] A second display module 403, configured to display a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up window interface, where the satisfaction questionnaire includes: a custom text input interface;
[0078] A second acquisition module 404, configured to obtain the questionnaire result of the user with respect to the satisfaction questionnaire;
[0079] A determination module 405, configured to determine the satisfaction evaluation information of the user with respect to the system to be evaluated according to the questionnaire result.
[0080] In some embodiments of the present disclosure, the first display module 402 is further configured to:
[0081] Display the target evaluation dimensions related to the system to be evaluated in the pop-up window interface, where each target evaluation dimension has at least one corresponding dimension description information;
[0082] Obtain the user satisfaction score corresponding to each evaluation dimension according to the dimension description information;
[0083] When the user satisfaction score is lower than the preset score threshold, display the candidate problem description information corresponding to the dimension description information.
[0084] In some embodiments of the present disclosure, the second acquisition module 404 is further configured to:
[0085] Obtain the user satisfaction score corresponding to the evaluation dimension made by the user, and / or the custom evaluation text corresponding to the custom text input interface;
[0086] If the user satisfaction score is greater than or equal to the preset score threshold, use the user satisfaction score corresponding to the target evaluation dimension, and / or the custom evaluation text as the questionnaire result;
[0087] If the user satisfaction score is less than or equal to the preset score threshold, obtain the target problem description information determined by the user from the candidate problem description information corresponding to the dimension description information, and use the user satisfaction score corresponding to the target evaluation dimension, the target problem description information, and / or the custom evaluation text together as the questionnaire result.
[0088] In some embodiments of the present disclosure, the determination module 405 is further configured to:
[0089] When the questionnaire result includes: the user satisfaction score, and / or the custom evaluation text, input the custom evaluation text into the large model to obtain the keywords output by the large model;
[0090] Determine the text similarity between the keyword and each candidate problem description information respectively;
[0091] When the text similarity is greater than the similarity threshold, use the candidate problem description information corresponding to the text similarity, and / or the user satisfaction score as the satisfaction evaluation information.
[0092] In some embodiments of the present disclosure, the determination module 405 is further configured to:
[0093] When the questionnaire result includes: the user satisfaction score corresponding to the target evaluation dimension, the target problem description information, and / or the custom evaluation text, input the custom evaluation text into the large model to obtain the keywords output by the large model;
[0094] Determine the text similarity between the keyword and each candidate problem description information respectively;
[0095] When the text similarity is greater than the similarity threshold, the candidate question description information corresponding to the text similarity, the user satisfaction score corresponding to the target evaluation dimension, and the target question description information are used as satisfaction evaluation information.
[0096] In some embodiments of the present disclosure, the first display module 402 is further used for:
[0097] Obtain updated description information and candidate evaluation dimensions of the system to be evaluated;
[0098] Determining a target evaluation dimension from candidate evaluation dimensions according to the updated description information;
[0099] The target evaluation dimension is displayed in the pop-up window interface.
[0100] In some embodiments of the present disclosure, the target evaluation dimension includes at least one of the following:
[0101] Convenience dimension;
[0102] Functional dimension;
[0103] System integration dimension;
[0104] Clarity dimension.
[0105] It should be noted that the above explanation of the method for determining user satisfaction is also applicable to the device for determining user satisfaction of this embodiment and will not be repeated here.
[0106] In the disclosed embodiment, by monitoring that the update of the system to be evaluated is completed, the operating status of the system to be evaluated is obtained, and when the operating status is the running state, a pop-up interface is floatingly displayed in the operating interface of the system to be evaluated, and a satisfaction survey questionnaire corresponding to the system to be evaluated is displayed in the pop-up interface, wherein the satisfaction survey questionnaire includes: a custom text input interface, obtaining the questionnaire results of the user on the satisfaction survey questionnaire, and determining the user's satisfaction evaluation information on the system to be evaluated based on the questionnaire results, thereby being able to send the satisfaction survey questionnaire to the users of the system to be evaluated in a targeted manner, thereby being able to improve the satisfaction evaluation effect of the system.
[0107] Figure 5 A block diagram of an exemplary electronic device suitable for implementing embodiments of the present disclosure is shown.
[0108] Figure 5 The electronic device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.
[0109] As shown in the figure, the electronic device is presented in the form of a general-purpose computing device. The components of the electronic device may include, but are not limited to: one or more processors or processing units 16, a memory 28, and a bus 18 that connects different system components (including the memory 28 and the processing unit 16).
[0110] The bus 18 represents one or more of several types of bus architectures, including a memory bus or a memory controller, a peripheral bus, a graphics acceleration port, a processor, or a local bus using any of the various bus architectures. By way of example, these architectures include, but are not limited to, Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MAC) bus, Enhanced ISA bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnection (PCI) bus.
[0111] The electronic device typically includes a variety of computer system-readable media. These media can be any available media that can be accessed by the electronic device, including volatile and non-volatile media, removable and non-removable media.
[0112] The memory 28 may include computer system-readable media in the form of volatile memory, such as Random Access Memory (RAM) 30 and / or cache memory 32. The electronic device may further include other removable / non-removable, volatile / non-volatile computer system storage media. By way of example only, a storage system 34 may be used for reading and writing on non-removable, non-volatile magnetic media (not shown in the figure, commonly referred to as a "hard disk drive").
[0113] Although not shown in the figures, a disk drive for reading and writing to a removable non-volatile disk (e.g., a "floppy disk") and an optical disk drive for reading and writing to a removable non-volatile optical disk (e.g., a Compact Disc Read Only Memory (CD-ROM), a Digital Video Disc Read Only Memory (DVD-ROM), or other optical media) may be provided. In these cases, each drive may be connected to the bus 18 through one or more data media interfaces. The memory 28 may include at least one program product having a set (e.g., at least one) of program modules configured to perform the functions of the embodiments of the present disclosure.
[0114] A program / utility 40 having a set (at least one) of program modules 42 may be stored, for example, in the memory 28. Such program modules 42 include, but are not limited to, an operating system, one or more application programs, other program modules, and program data. Each or some combination of these examples may include an implementation of a network environment. The program modules 42 generally perform the functions and / or methods in the embodiments described in the present disclosure.
[0115] The electronic device may also communicate with one or more external devices 14 (e.g., a keyboard, a pointing device, a display 24, etc.), and may also communicate with one or more devices that enable a human body to interact with the electronic device, and / or communicate with any device that enables the electronic device to communicate with one or more other computing devices (e.g., a network card, a modem, etc.). Such communication may be carried out through the input / output (I / O) interface 22. In addition, the electronic device may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and / or a public network, such as the Internet) through the network adapter 20. As shown in the figure, the network adapter 20 communicates with other modules of the electronic device through the bus 18. It should be understood that although not shown in the figures, other hardware and / or software modules may be used in conjunction with the electronic device, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, etc.
[0116] The processing unit 16 executes various functional applications and determines parameter information by running the programs stored in the memory 28, such as implementing the service data storage method mentioned in the foregoing embodiments or implementing the service data acquisition method mentioned in the foregoing embodiments.
[0117] It should be noted that in the description of the present disclosure, the terms "first", "second", etc. are only used for descriptive purposes and cannot be construed as indicating or implying relative importance. In addition, in the description of the present disclosure, unless otherwise specified, the meaning of "a plurality of" is two or more.
[0118] Any process or method description shown in a flowchart or described in other ways herein can be understood to represent a module, segment, or part of code including one or more executable instructions for implementing a specific logical function or process. The scope of the preferred embodiments of the present disclosure includes additional implementations, where the functions can be executed in a substantially simultaneous manner or in a reverse order according to the involved functions, rather than in the order shown or discussed, which should be understood by those skilled in the technical field to which the embodiments of the present disclosure belong.
[0119] It should be understood that each part of the present disclosure can be implemented by hardware, software, firmware, or a combination thereof. In the above embodiments, multiple steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, any one or a combination of the following techniques well known in the art can be used: discrete logic circuits having logic gate circuits for implementing logical functions on data signals, application specific integrated circuits having appropriate combinational logic gate circuits, programmable gate arrays (PGAs), field programmable gate arrays (FPGAs), etc.
[0120] Those of ordinary skill in the art of this technology can understand that all or part of the steps carried by the method of implementing the above embodiments can be completed by instructing relevant hardware through a program. The said program can be stored in a computer-readable storage medium. When the program is executed, it includes one or a combination of the steps of the method embodiments.
[0121] In addition, each functional unit in various embodiments of the present disclosure can be integrated into a processing module, or each unit can exist physically alone, or two or more units can be integrated into one module. The above integrated module can be implemented in the form of hardware or in the form of a software functional module. When the integrated module is implemented in the form of a software functional module and sold or used as an independent product, it can also be stored in a computer-readable storage medium.
[0122] The above-mentioned storage medium can be a read-only memory, a magnetic disk, an optical disk, etc.
[0123] In the description of this specification, the descriptions referring to the terms "one embodiment", "some embodiments", "example", "specific example", or "some examples", etc. mean that the specific features, structures, materials, or characteristics described in connection with the embodiment or example are included in at least one embodiment or example of the present disclosure. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials, or characteristics described may be combined in a suitable manner in any one or more embodiments or examples.
[0124] Although the embodiments of the present disclosure have been shown and described above, it can be understood that the above embodiments are exemplary and should not be construed as limiting the present disclosure. Those of ordinary skill in the art can make changes, modifications, substitutions, and variations to the above embodiments within the scope of the present disclosure.
Claims
1. A method for determining user satisfaction, characterized in that, The method includes: When it is detected that the system to be evaluated is updated and completed, obtaining the running state of the system to be evaluated; When the running state is the running state, floating and displaying a pop-up interface on the running interface of the system to be evaluated; Displaying a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up interface, where the satisfaction questionnaire at least includes: a custom text input interface; Obtaining the questionnaire results of the user for the satisfaction questionnaire; Determining the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results.
2. The method according to claim 1, wherein The displaying a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up interface includes: Displaying target evaluation dimensions related to the system to be evaluated in the pop-up interface, where each target evaluation dimension has at least one corresponding dimension description information; Obtaining the user satisfaction score corresponding to each target evaluation dimension according to the dimension description information; When the user satisfaction score is lower than the preset score threshold, displaying candidate question description information corresponding to the dimension description information.
3. The method according to claim 2, characterized in that The obtaining the questionnaire results of the user for the satisfaction questionnaire includes: Obtaining the user satisfaction score corresponding to the target evaluation dimension made by the user, and / or the custom evaluation text corresponding to the custom text input interface; If the user satisfaction score is greater than or equal to the preset score threshold, taking the user satisfaction score corresponding to the target evaluation dimension, and / or the custom evaluation text as the questionnaire results; If the user satisfaction score is less than or equal to the preset score threshold, obtaining the target question description information determined by the user from the candidate question description information corresponding to the dimension description information, and taking the user satisfaction score corresponding to the target evaluation dimension, the target question description information, and / or the custom evaluation text together as the questionnaire results.
4. The method according to claim 3, wherein The determining the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results includes: When the questionnaire results include: the user satisfaction score, and / or the custom evaluation text, inputting the custom evaluation text into a large model to obtain keywords output by the large model; Respectively determining the text similarity between the keywords and each candidate question description information; When the text similarity is greater than the similarity threshold, taking the candidate question description information corresponding to the text similarity, and / or the user satisfaction score as the satisfaction evaluation information.
5. The method according to claim 3, wherein The determining the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire results includes: When the questionnaire results include: the user satisfaction score corresponding to the target evaluation dimension, the target question description information, and / or the custom evaluation text, inputting the custom evaluation text into a large model to obtain keywords output by the large model; Determine the text similarity between the keyword and each piece of candidate question description information respectively; In the case where the text similarity is greater than the similarity threshold, use the candidate question description information corresponding to the text similarity, the user satisfaction score corresponding to the target evaluation dimension, and the target question description information as the satisfaction evaluation information.
6. The method according to claim 2, wherein The displaying of the target evaluation dimension related to the system to be evaluated in the pop-up interface includes: Obtain the update description information and candidate evaluation dimensions of the system to be evaluated; Determine the target evaluation dimension from the candidate evaluation dimensions according to the update description information; Display the target evaluation dimension in the pop-up interface.
7. The method according to any one of claims 2-6, characterized in that, The target evaluation dimension includes at least one of the following: Convenience dimension; Function dimension; System integration dimension; Clarity dimension.
8. A user satisfaction determination device, characterized in that The device includes: A first acquisition module, configured to obtain the running state of the system to be evaluated when it is monitored that the update of the system to be evaluated is completed; A first display module, configured to float and display a pop-up interface in the running interface of the system to be evaluated when the running state is the running state; A second display module, configured to display a satisfaction questionnaire corresponding to the system to be evaluated in the pop-up interface, where the satisfaction questionnaire at least includes: a custom text input interface; A second acquisition module, configured to obtain the questionnaire result of the user for the satisfaction questionnaire; A determination module, configured to determine the satisfaction evaluation information of the user for the system to be evaluated according to the questionnaire result.
9. An electronic device, characterized in that, Includes: A processor; A memory for storing instructions executable by the processor; Wherein, the processor is configured to execute the instructions to implement the method according to any one of claims 1-7.
10. A computer-readable storage medium, when the instructions in the computer-readable storage medium are executed by a processor of an electronic device, enabling the electronic device to execute the method according to any one of claims 1-7.
11. A computer program product, comprising a computer program, characterized in that, The computer program, when executed by a processor, implements the method according to any one of claims 1-7.