Smart television box remote maintenance method, device and equipment and storage medium

Abstract

The invention relates to the technical field of remote maintenance, and discloses an intelligent television box remote maintenance method and device, equipment and a storage medium. The method comprises the following steps: remotely triggering a simulation operation device deployed in a maintenance site, and enabling the simulation operation device to trigger a smart television box to be maintained to enter a Recovery mode; and after entering the Recovery mode, remotely triggering a simulation remote control device deployed on a maintenance site to enable the simulation remote control device to control the intelligent television box. According to the embodiment of the invention, the remote maintenance difficulty of the smart television box can be reduced.

Description

Technical Field

[0001] The present application relates to the technical field of remote maintenance, and in particular to a method, device, equipment and storage medium for remote maintenance of an intelligent TV box. Background Art

[0002] An intelligent TV box is a device that connects a TV set to an external signal source. It can convert compressed digital signals into TV content and display it on the TV set. When the intelligent TV box encounters problems during service or use, it needs to be maintained.

[0003] In view of the above technical problems, service providers will remotely maintain users' intelligent TV boxes according to user requests. However, in the related art, when the application system of the intelligent TV box cannot be started, since technicians cannot remotely control the hardware layer of the intelligent TV box through the remote maintenance system, a series of operations need to be performed by the user on site, which increases the maintenance difficulty of remote maintenance of the intelligent TV box. Summary of the Invention

[0004] The purpose of the present application is to provide a method, device, equipment and storage medium for remote maintenance of an intelligent TV box, which solves the technical problem that the hardware layer of the intelligent TV box cannot be remotely controlled when the application system of the intelligent TV box cannot be started, so as to reduce the maintenance difficulty of remote maintenance of the intelligent TV box.

[0005] An embodiment of the present application provides a method for remote maintenance of an intelligent TV box, including: Remotely trigger a simulation operation device deployed at the maintenance site to cause the simulation operation device to trigger the intelligent TV box to be maintained to enter the Recovery mode; After entering the Recovery mode, remotely trigger a simulation remote control device deployed at the maintenance site to cause the simulation remote control device to control the intelligent TV box.

[0006] In one embodiment, the remotely triggering the simulation operation device deployed at the maintenance site includes: In response to the received start maintenance operation, send a start maintenance operation instruction to the on-site maintenance terminal, so that the on-site maintenance terminal triggers the simulation operation device, so that the simulation operation device triggers the intelligent TV box to be maintained to enter the Recovery mode.

[0007] In one embodiment, the triggering the intelligent TV box to be maintained to enter the Recovery mode includes: Power off the intelligent TV box; After power-off until the end of the first waiting duration, perform simulated key operations on the hardware layer of the smart TV box and power on the smart TV box; the simulated key operations are operations that simulate a human entering a target key to trigger the hardware layer of the smart TV box.

[0008] In one embodiment, before remotely triggering the simulated remote control device deployed at the maintenance site, it further includes: In response to the received protocol configuration operation, send a protocol configuration instruction to the on-site maintenance terminal to enable the on-site maintenance terminal to configure the remote control key value protocol of the simulated remote control device.

[0009] In one embodiment, remotely triggering the simulated remote control device deployed at the maintenance site includes: In response to the received maintenance operation, send a maintenance operation instruction to the on-site maintenance terminal to enable the on-site maintenance terminal to trigger the simulated remote control device to emit a remote control signal for controlling the smart TV box.

[0010] In one embodiment, after entering the Recovery mode, the smart TV box remote maintenance method further includes: Display the application interface of the on-site maintenance terminal; In response to the received maintenance operation, display the maintenance interaction interface of the smart TV box in the application interface; the maintenance interaction interface is obtained by the smart TV box responding to the maintenance operations mapped by the on-site maintenance terminal and the simulated remote control device in sequence.

[0011] In one embodiment, when the smart TV box does not enter the Recovery mode after remotely triggering the simulation operation device until the end of the second waiting duration, the smart TV box remote maintenance method further includes: Remotely trigger the simulated remote control device to cause the simulated remote control device to emit and control the simulation operation device, so that the simulation operation device triggers the smart TV box to enter the Recovery mode.

[0012] The embodiment of the present application also provides a smart TV box remote maintenance device, including: A first module, configured to remotely trigger a simulation operation device deployed at a maintenance site, so that the simulation operation device triggers a smart TV box to be maintained to enter the Recovery mode; A second module, configured to remotely trigger a simulated remote control device deployed at a maintenance site after entering the Recovery mode, so that the simulated remote control device controls the smart TV box.

[0013] An embodiment of the present application further provides an electronic device, which includes a memory and a processor. The memory stores a computer program, and when the processor executes the computer program, the above-mentioned intelligent TV box remote maintenance method is implemented.

[0014] An embodiment of the present application further provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the above-mentioned intelligent TV box remote maintenance method is implemented.

[0015] Advantages of the present application: There is no need for users or technicians to manually operate on-site to make the intelligent TV box enter the Recovery mode. Instead, a simulation operation device and a simulation remote control device are deployed on-site. By remotely triggering the simulation operation device and the simulation remote control device, the simulation operation device triggers the intelligent TV box to be maintained to enter the Recovery mode, and the simulation remote control device controls the intelligent TV box after entering the Recovery mode. It is possible to remotely maintain an intelligent TV box with a damaged application system when the user or technician is not manually operating on-site, reducing the maintenance difficulty of the intelligent TV box remote maintenance and improving the user experience. Description of the Drawings

[0016] Figure 1 is an application environment diagram of the intelligent TV box remote maintenance method provided by an embodiment of the present application.

[0017] Figure 2 is a flowchart of the intelligent TV box remote maintenance method provided by an embodiment of the present application.

[0018] Figure 3 is a schematic diagram of the interface display of the remote maintenance terminal provided by an embodiment of the present application.

[0019] Figure 4 is a schematic structural diagram of the intelligent TV box remote maintenance device provided by an embodiment of the present application.

[0020] Figure 5 is a schematic hardware structure diagram of the electronic device provided by an embodiment of the present application. Detailed Embodiments

[0021] In order to make the objectives, technical solutions, and advantages of the present application clearer, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0022] It should be noted that although the functional modules are divided in the device's demonstration actions and the logical sequence is shown in the flowchart, in some cases, the steps shown can be executed in a different module division from that in the device or a different order from that in the flowchart. Terms such as "first" and "second" in the specification, claims, and drawings are used to distinguish similar objects, rather than to describe a specific order or sequence.

[0023] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those of ordinary skill in the technical field to which this application belongs. The terms used herein are only for the purpose of describing the embodiments of this application and are not intended to limit this application.

[0024] Currently, when problems occur during the use of a user's smart TV box, the manufacturer needs to send technical personnel to travel to the local site for on-site handling, which is time-consuming and laborious and increases the manufacturer's own costs.

[0025] To solve the above technical problems, in the related art, log information is obtained by remotely controlling the smart TV box. The user connects various cables of the smart TV box on-site and operates it with the remote control on-site, then observes the operating state of the smart TV box and feedbacks the problems to the manufacturer. The manufacturer performs remote maintenance on the smart TV box based on the problems feedbacked by the user. However, the applicant has found that when the application system of the smart TV box cannot be started, someone needs to operate the smart TV box on-site to make the smart TV box enter the Recovery mode, which is difficult for ordinary users to complete accurately.

[0026] Based on this, the embodiments of this application provide a smart TV box remote maintenance method, device, equipment, and storage medium. By remotely triggering relevant devices deployed at the maintenance site, it is possible to remotely maintain a smart TV box with a damaged application system when the user or technician is not manually operating on-site, so as to reduce the maintenance difficulty of smart TV box remote maintenance.

[0027] Figure 1 It is an application environment diagram of the smart TV box remote maintenance method provided by the embodiments of this application. Refer to Figure 1, The intelligent TV box remote maintenance method is applied to an intelligent TV box remote maintenance system. The intelligent TV box remote maintenance system includes a remote maintenance terminal 101, a on-site maintenance terminal 102, an analog operation device 103, and an analog remote control device 104. The on-site maintenance terminal 102, the analog operation device 103, and the analog remote control device 104 are all deployed at the maintenance site. The remote maintenance terminal 101 and the on-site maintenance terminal 102 are remotely connected through a network. The on-site maintenance terminal 102 communicates with the analog operation device 103 and the analog remote control device 104 in a short range (for example, configured on the same router or Bluetooth communication, etc.). The remote maintenance terminal 101 and the on-site maintenance terminal 102 can be desktop terminals or mobile terminals. The mobile terminal can be at least one of a mobile phone, a tablet computer, a laptop computer, etc. The remote maintenance terminal 101 is used to remotely trigger the analog operation device 103 deployed at the maintenance site, so that the analog operation device 103 triggers the intelligent TV box to be maintained to enter the Recovery mode. After entering the Recovery mode, the remote maintenance terminal 101 remotely triggers the analog remote control device 104 deployed at the maintenance site, so that the analog remote control device 104 controls the intelligent TV box.

[0028] Figure 2 is a flowchart of the intelligent TV box remote maintenance method provided by an embodiment of the present application. Refer to Figure 2 , In one embodiment, an intelligent TV box remote maintenance method is provided. This method is applied to the remote maintenance terminal and includes, but is not limited to, steps S201 to S202.

[0029] Step S201, remotely trigger the analog operation device deployed at the maintenance site, so that the analog operation device triggers the intelligent TV box to be maintained to enter the Recovery mode.

[0030] Step S202, after entering the Recovery mode, remotely trigger the analog remote control device deployed at the maintenance site, so that the analog remote control device controls the intelligent TV box.

[0031] In specific implementation, a technician inputs corresponding instructions to the remote maintenance terminal. The remote maintenance terminal remotely triggers the analog operation device deployed at the maintenance site, so that the triggered analog operation device triggers the intelligent TV box to be maintained according to the preset Recovery mode trigger rule, so that the triggered intelligent TV box enters the Recovery mode. After the intelligent TV box enters the Recovery mode, the technician inputs corresponding instructions to the remote maintenance terminal. The remote maintenance terminal remotely triggers the analog remote control device deployed at the maintenance site, so that the analog remote control device emits corresponding remote control signals to the intelligent TV box, and the intelligent TV box controls the intelligent TV box to execute corresponding instructions and / or programs, thereby realizing remote maintenance of the intelligent TV box.

[0032] The remote maintenance method for the smart TV box provided by the embodiment of the present application does not require the user or technician to manually operate on-site to make the smart TV box enter the Recovery mode. Instead, a simulation operation device and a simulation remote control device are deployed on-site. By remotely triggering the simulation operation device and the simulation remote control device, the simulation operation device triggers the smart TV box to be maintained to enter the Recovery mode, and the simulation remote control device controls the smart TV box after entering the Recovery mode. It can realize the remote maintenance of the smart TV box with a damaged application system when the user or technician is not manually operating on-site, reducing the maintenance difficulty of the remote maintenance of the smart TV box and improving the user experience.

[0033] In one embodiment, remotely triggering the simulation operation device deployed on-site includes: in response to the received start maintenance operation, sending a start maintenance operation instruction to the on-site maintenance terminal, so that the on-site maintenance terminal triggers the simulation operation device, so that the simulation operation device triggers the smart TV box to be maintained to enter the Recovery mode.

[0034] It can be understood that the smart TV box is configured with a Recovery mode trigger rule for triggering the smart TV box to enter the Recovery mode from the hardware layer to cope with the situation where the application system of the smart TV box is damaged. When the application system of the smart TV box is damaged, the corresponding physical button on the smart TV box can be triggered to trigger the Recovery mode trigger rule, so that the smart TV box enters the Recovery mode.

[0035] In specific implementation, the remote maintenance terminal responds to the start maintenance operation initiated by the technician, maps the start maintenance operation to the on-site maintenance terminal deployed on-site through the Internet, and makes the on-site maintenance terminal that receives the control instruction mapped from the start maintenance operation trigger the simulation operation device, so that the simulation operation device triggers the smart TV box to be maintained according to the preset Recovery mode trigger rule and makes the smart TV box enter the Recovery mode, realizing remotely and automatically making the smart TV box enter the Recovery mode.

[0036] In one embodiment, triggering the smart TV box to be maintained to enter the Recovery mode includes: powering off the smart TV box; performing a simulated button operation on the hardware layer of the smart TV box and powering on the smart TV box when the first waiting duration ends after power-off. Among them, the simulated button operation is an operation of simulating a human to type the target button to trigger the hardware layer of the smart TV box.

[0037] The simulation operation device may include a simulation plugging and unplugging mechanism and a simulation key mechanism. The simulation plugging and unplugging mechanism may control the power-off or power-on of the smart TV box by controlling the connection situation between the smart TV box and an external power supply. For example, the simulation plugging and unplugging mechanism is connected to the output end of the adapter of the smart TV box, and the power supply situation of the hardware layer of the smart TV box by the adapter of the smart TV box is controlled to simulate the power-off and power-on of the smart TV box. The simulation key mechanism may simulate the key operation of typing a target key by simulating the key signal for the hardware layer of the smart TV box when typing the target key. For example, the on-site maintenance terminal triggers the simulation key mechanism to generate a key signal generated when typing the target key according to the triggering rule of the Recovery mode, so that when the hardware layer of the smart TV box detects the key signal after being powered on again, the smart TV box enters the Recovery mode.

[0038] In specific implementation, the on-site maintenance terminal triggers the simulation plugging and unplugging mechanism of the simulation operation device, so that the simulation plugging and unplugging mechanism first powers off the smart TV box, and then powers on the smart TV box when the first waiting period ends after power-off. At the same time, the on-site maintenance terminal triggers the simulation key mechanism of the simulation operation device, so that the simulation key mechanism performs a simulation key operation, that is, generates a corresponding key signal according to the triggering rule of the Recovery mode and outputs it to the hardware layer of the smart TV box, so that when the hardware layer of the smart TV box detects the key signal after being powered on again, the smart TV box enters the Recovery mode.

[0039] In one embodiment, before remotely triggering the simulation remote control device deployed at the maintenance site, it further includes: in response to the received protocol configuration operation, sending a protocol configuration instruction to the on-site maintenance terminal to enable the on-site maintenance terminal to configure the remote control key value protocol of the simulation remote control device.

[0040] It can be understood that the remote control key value protocol configured for the simulation remote control device is the same as the remote control key value protocol used by the smart TV box. That is, by configuring the remote control key value protocol of the simulation remote control device, the simulation remote control device is used as the remote control of the smart TV box. Technical personnel can determine the remote control key value protocol used by the smart TV box by taking pictures of the remote control of the smart TV box by the user, and initiate a corresponding protocol configuration operation for the remote maintenance terminal according to the determined remote control key value protocol.

[0041] In specific implementation, the remote maintenance terminal responds to the protocol configuration operation initiated by the technical personnel, maps the protocol configuration operation to a corresponding protocol configuration instruction through the Internet and sends it to the on-site maintenance terminal deployed at the maintenance site, so that the on-site maintenance terminal configures the remote control key value protocol of the simulation remote control device according to the protocol configuration instruction. After the remote control key value protocol is configured, when the simulation remote control device receives the control instruction sent by the on-site maintenance terminal, it emits a corresponding remote control signal according to the current simulation remote control key value protocol.

[0042] In one embodiment, the analog remote control device may adopt the NEC infrared protocol or the Bluetooth protocol.

[0043] In one embodiment, remotely triggering an analog remote control device deployed at a maintenance site includes: in response to a received maintenance operation, sending a maintenance operation instruction to a on-site maintenance terminal, so that the on-site maintenance terminal triggers the analog remote control device to emit a remote control signal for controlling a smart TV box.

[0044] It can be understood that since the application system of the smart TV box is damaged, other remote maintenance tools (such as the ADB tool for the Android system) cannot be used to send instructions to the smart TV box in the Recovery mode. Therefore, an analog remote control device is used to control the smart TV box to achieve the technical effect of automatically controlling the smart TV box to execute corresponding maintenance operation items.

[0045] In a specific implementation, the remote maintenance terminal responds to a maintenance operation initiated by a technician, maps the protocol configuration operation to a corresponding maintenance operation instruction through the Internet and sends it to the on-site maintenance terminal deployed at the maintenance site, so that the on-site maintenance terminal controls the analog remote control device to emit a corresponding remote control signal according to the maintenance operation instruction, and uses the remote control signal to control the smart TV box, so that the smart TV box executes corresponding maintenance operation items until the remote maintenance is completed.

[0046] In one embodiment, after entering the Recovery mode, the remote maintenance method for the smart TV box further includes: displaying the application interface of the on-site maintenance terminal; in response to a received maintenance operation, displaying a maintenance interaction interface of the smart TV box in the application interface. Among them, the maintenance interaction interface is obtained by the smart TV box in response to the maintenance operation mapped successively through the on-site maintenance terminal and the analog remote control device.

[0047] The on-site maintenance terminal is installed with software for maintaining the smart TV box. The functions of the software may include functions such as closing the AVB2 permission, burning the firmware in the IMG format, and remotely repairing the system. Running the software on the application interface of the on-site maintenance terminal and calling relevant functions can trigger the analog remote control device to emit corresponding remote control signals to the smart TV box to complete corresponding maintenance items. The on-site maintenance terminal can also obtain the video stream data of the maintenance interaction interface of the smart TV box by communicating with the smart TV box. The on-site maintenance terminal can decode the video stream data and display the maintenance interaction interface of the smart TV box, and at the same time send the video stream data to the remote maintenance terminal.

[0048] Refer to Figure 3, In specific implementation, the remote maintenance terminal remotely controls the on-site maintenance terminal and displays the application interface of the on-site maintenance terminal. The application interface includes the operation interface of this software. When a technician inputs a maintenance operation for invoking the software functions of the on-site maintenance terminal through the operation interface of this software to the remote maintenance terminal, the remote maintenance terminal responds to the received maintenance operation, maps the maintenance operation to a corresponding maintenance operation instruction, and sends it to the on-site maintenance terminal, so that the on-site maintenance terminal controls the simulated remote control device to emit a corresponding remote control signal according to the received maintenance operation instruction, thereby controlling the smart TV box. Meanwhile, the on-site maintenance terminal real-time acquires the video stream data of the maintenance interaction interface of the smart TV box and sends it to the remote maintenance terminal. The remote maintenance terminal decodes the acquired video stream data and displays the maintenance interaction interface of the smart TV box in the application interface, presenting the real-time remote maintenance situation to the technician.

[0049] In one embodiment, when the smart TV box does not enter the Recovery mode from the time of remotely triggering the simulated operation device until the end of the second waiting duration, the remote maintenance method for the smart TV box further includes: remotely triggering the simulated remote control device to make the simulated remote control device emit a signal to control the simulated operation device, so that the simulated operation device triggers the smart TV box to enter the Recovery mode.

[0050] If the smart TV box does not enter the Recovery mode from the time of the technician remotely triggering the simulated operation device through the remote maintenance terminal until the end of the second waiting duration, it is considered that there is a fault in the connection between the on-site maintenance terminal and the simulated operation device. The smart TV box is made to enter the Recovery mode by controlling the simulated operation device through the simulated remote control device. In specific implementation, the remote maintenance terminal responds to the start maintenance operation initiated by the technician, maps the protocol configuration operation to a corresponding start maintenance operation instruction through the Internet and sends it to the on-site maintenance terminal deployed at the maintenance site. The remote maintenance terminal responds to the start maintenance operation initiated by the technician, maps the start maintenance operation to the on-site maintenance terminal deployed at the maintenance site through the Internet, so that the on-site maintenance terminal that receives the control instruction mapped from the start maintenance operation triggers the simulated remote control device. The triggered simulated remote control device emits a corresponding remote control signal, making the simulated operation device respond to the received remote control signal and trigger the smart TV box to be maintained according to the preset Recovery mode triggering rule, and making the smart TV box enter the Recovery mode.

[0051] Please refer to Figure 4 , The embodiment of the present application further provides a remote maintenance device for a smart TV box, which can implement the above remote maintenance method for the smart TV box. The device includes: The first module 401 is used to remotely trigger the simulated operation device deployed at the maintenance site, so that the simulated operation device triggers the smart TV box to be maintained to enter the Recovery mode; The second module 402 is configured to remotely trigger a simulated remote control device deployed at a maintenance site after entering the Recovery mode, so that the simulated remote control device controls the smart TV box.

[0052] The specific implementation manner of the smart TV box remote maintenance device is basically the same as the specific embodiment of the above-mentioned smart TV box remote maintenance method, and will not be elaborated here.

[0053] Figure 5 It is a schematic hardware structure diagram of an electronic device provided by an embodiment of the present application.

[0054] Next, refer to Figure 5 to describe the electronic device 500 according to this embodiment of the present disclosure. Figure 5 The electronic device 500 shown is only an example and should not impose any limitation on the functions and usage scope of the embodiments of the present disclosure.

[0055] As Figure 5 shown, the electronic device 500 is presented in the form of a general-purpose computing device. The components of the electronic device 500 may include, but are not limited to: at least one processing unit 510, at least one storage unit 520, a bus 530 connecting different system components (including the storage unit 520 and the processing unit 510), a display unit 540, etc.

[0056] Among them, the storage unit stores program codes, and the program codes can be executed by the processing unit 510, so that the processing unit 510 executes the steps according to various exemplary embodiments of the present disclosure described in the above-mentioned smart TV box remote maintenance method part of this specification.

[0057] The storage unit 520 may include a readable medium in the form of a volatile storage unit, such as a random access storage unit (RAM) 5201 and / or a cache storage unit 5202, and may further include a read-only storage unit (ROM) 5203.

[0058] The storage unit 520 may also include a program / utility 5204 having a set (at least one) of program modules 5205. Such program modules 5205 include, but are not limited to: an operating system, one or more application programs, other program modules, and program data. The implementation of a network environment may be included in each or some combination of these examples.

[0059] The bus 530 may represent one or more of several types of bus structures, including a storage unit bus or a storage unit controller, a peripheral bus, a graphics acceleration port, a processing unit, or a local bus using any bus structure in a variety of bus structures.

[0060] The electronic device 500 can also communicate with one or more external devices 500' (such as a keyboard, a pointing device, a Bluetooth device, etc.), and can also communicate with one or more devices that enable a user to interact with the electronic device 500, and / or communicate with any device that enables the electronic device 500 to communicate with one or more other computing devices (such as a router, a modem, etc.). Such communication can be carried out through the input / output (I / O) interface 550. Moreover, the electronic device 500 can also communicate with one or more networks (such as a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) through the network adapter 560. The network adapter 560 can communicate with other modules of the electronic device 500 through the bus 530. It should be understood that although not shown in the figure, other hardware and / or software modules can be used in combination with the electronic device 500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, etc.

[0061] The embodiment of the present application also provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, the above-mentioned remote maintenance method for an intelligent TV box is implemented.

[0062] The remote maintenance method, device, equipment, and storage medium for an intelligent TV box provided by the embodiment of the present application do not require a user or a technician to manually operate at the maintenance site to make the intelligent TV box enter the Recovery mode. Instead, a simulation operation device and a simulation remote control device are deployed at the maintenance site. By remotely triggering the simulation operation device and the simulation remote control device, the simulation operation device makes the simulation operation device trigger the intelligent TV box to be maintained to enter the Recovery mode, and the simulation remote control device controls the intelligent TV box after entering the Recovery mode. It can realize the remote maintenance of the intelligent TV box with a damaged application system when the user or the technician is not manually operating at the maintenance site, reducing the maintenance difficulty of the remote maintenance of the intelligent TV box and improving the user experience.

[0063] Through the description of the above embodiments, those skilled in the art can easily understand that the example embodiments described herein can be implemented by software, or can be implemented by a combination of software and necessary hardware. Therefore, the technical solutions according to the embodiments of the present disclosure can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a USB flash drive, a mobile hard disk, etc.) or on the network, including several instructions to enable a computing device (which can be a personal computer, a server, or a network device, etc.) to execute the above-mentioned method according to the embodiments of the present disclosure.

[0064] The program product may adopt any combination of one or more readable media. The readable media may be a readable signal medium or a readable storage medium. The readable storage medium may, for example, but not be limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection with one or more wires, a portable disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above.

[0065] The computer-readable storage medium may include a data signal propagated in a baseband or as part of a carrier wave, in which the readable program code is carried. Such a propagated data signal may take various forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. The readable storage medium may also be any readable medium other than the readable storage medium, which can send, propagate, or transmit a program for use by or in connection with an instruction execution system, apparatus, or device. The program code contained on the readable storage medium may be transmitted with any appropriate medium, including but not limited to wireless, wired, optical fiber cable, RF, etc., or any suitable combination of the above.

[0066] Those skilled in the art can understand that the above-mentioned modules can be distributed in the device according to the description of the embodiments, or can be correspondingly changed and distributed in one or more devices that are uniquely different from this embodiment. The modules of the above embodiments can be combined into one module, or can be further split into multiple sub-modules.

[0067] The above specifically shows and describes the exemplary embodiments of the present disclosure. It should be understood that the present disclosure is not limited to the detailed structures, setting manners, or implementation methods described herein; on the contrary, the present disclosure covers various modifications and equivalent settings included within the spirit and scope of the appended claims.

Claims

1. A method for remote maintenance of an intelligent TV box, characterized in that, including: remotely trigger a simulation operation device deployed at a maintenance site to cause the simulation operation device to trigger the smart TV box to be maintained to enter the Recovery mode; after entering the Recovery mode, remotely trigger a simulation remote control device deployed at the maintenance site to cause the simulation remote control device to control the smart TV box.

2. The remote maintenance method of the smart TV box according to claim 1, wherein The remotely triggering the simulation operation device deployed at the maintenance site includes: in response to a received start maintenance operation, send a start maintenance operation instruction to a on-site maintenance terminal to cause the on-site maintenance terminal to trigger the simulation operation device, so that the simulation operation device triggers the smart TV box to be maintained to enter the Recovery mode.

3. The remote maintenance method of the smart TV box according to claim 1, characterized in that, The triggering the smart TV box to be maintained to enter the Recovery mode includes: power off the smart TV box; at the end of the first waiting duration after power off, perform a simulated key operation on the hardware layer of the smart TV box and power on the smart TV box; the simulated key operation is to simulate a human typing a target key to trigger the operation of the hardware layer of the smart TV box.

4. The remote maintenance method of the smart TV box according to claim 1, characterized in that Before remotely triggering the simulation remote control device deployed at the maintenance site, it further includes: in response to a received protocol configuration operation, send a protocol configuration instruction to a on-site maintenance terminal to cause the on-site maintenance terminal to configure the remote control key value protocol of the simulation remote control device.

5. The remote maintenance method of the smart TV box according to claim 1, characterized in that The remotely triggering the simulation remote control device deployed at the maintenance site includes: in response to a received maintenance operation, send a maintenance operation instruction to a on-site maintenance terminal to cause the on-site maintenance terminal to trigger the simulation remote control device to emit a remote control signal for controlling the smart TV box.

6. The remote maintenance method of the smart TV box according to claim 1, characterized in that, After entering the Recovery mode, the smart TV box remote maintenance method further includes: display the application interface of the on-site maintenance terminal; in response to a received maintenance operation, display the maintenance interaction interface of the smart TV box in the application interface; the maintenance interaction interface is obtained by the smart TV box in response to the maintenance operations mapped by the on-site maintenance terminal and the simulation remote control device in sequence.

7. The remote maintenance method of the smart TV box according to claim 1, wherein When the smart TV box does not enter the Recovery mode at the end of the second waiting duration after remotely triggering the simulation operation device, the smart TV box remote maintenance method further includes: remotely trigger the simulation remote control device to cause the simulation remote control device to emit to control the simulation operation device, so that the simulation operation device triggers the smart TV box to enter the Recovery mode.

8. An intelligent TV box remote maintenance device, characterized in that, including: a first module for remotely triggering a simulation operation device deployed at a maintenance site to cause the simulation operation device to trigger the smart TV box to be maintained to enter the Recovery mode; a second module for, after entering the Recovery mode, remotely triggering a simulation remote control device deployed at the maintenance site to cause the simulation remote control device to control the smart TV box.

9. An electronic device, characterized in that, The electronic device includes a memory and a processor, the memory stores a computer program, and when the processor executes the computer program, the smart TV box remote maintenance method according to any one of claims 1 to 7 is implemented.

10. A computer-readable storage medium storing a computer program, characterized in that, When the computer program is executed by a processor, it implements the intelligent TV box remote maintenance method described in any one of claims 1 to 7.

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