Book return processing method and device and article return processing method and device

Abstract

The embodiment of the invention provides a book return processing method and device and an article return processing method and device.The book return processing method comprises the steps that book identification information of a to-be-returned book of a user in a book borrowing mechanism is acquired; querying archiving position information of the to-be-returned book based on the book identification information, and issuing an archiving prompt carrying the archiving position information to a user terminal of the user; if the credit rating of the user is higher than a preset credit rating threshold value, receiving an archiving confirmation instruction submitted by the user terminal; in response to the archiving confirmation instruction, a public welfare participation value for the user is calculated for updating the credit rating.

Description

[0001] This application is a divisional application of a Chinese invention patent application with an application date of March 14, 2022, an application number of CN202210246901.3, and a title of "Book Return Processing Method and Device, Item Return Processing Method and Device". Technical Field

[0002] This document relates to the field of data processing technologies, and in particular, to a book return processing method and device. Background Art

[0003] As a symbol of urban culture, a library can provide users with learning resources including venues, books, and equipment. Users can use the library for learning in the long term and freely, which has an important educational role for users in the urban area. However, with the expansion of the library scale and the popularization of the self-study mode using the library, more and more users go to the library to borrow books and study, bringing greater pressure to the operation of the library. Summary of the Invention

[0004] One or more embodiments of this specification provide a book return processing method, including: obtaining the book identification information of the books to be returned by a user at a book borrowing institution. Querying the filing location information of the books to be returned based on the book identification information, and sending a filing reminder carrying the filing location information to the user's user terminal. If the user's credit rating is higher than a preset credit rating threshold, receiving a filing confirmation instruction submitted by the user terminal. In response to the filing confirmation instruction, calculating the user's public welfare participation value for updating the credit rating.

[0005] One or more embodiments of this specification provide an item return processing method, including: obtaining the item identification information of the items to be returned by a user at an item rental institution. Querying the return location information of the items to be returned based on the item identification information, and sending a return reminder carrying the return location information to the user's user terminal. If the user's credit rating is higher than a preset credit rating threshold, receiving a return confirmation instruction submitted by the user terminal. In response to the return confirmation instruction, calculating the user's public welfare participation value for updating the credit rating.

[0006] One or more embodiments of this specification provide a book return processing device, including: a book identification information acquisition module configured to acquire the book identification information of the book to be returned by a user at a book lending institution; a filing location information query module configured to query the filing location information of the book to be returned based on the book identification information and send a filing reminder carrying the filing location information to the user's user terminal; a filing confirmation instruction receiving module configured to receive the filing confirmation instruction submitted by the user terminal if the credit rating of the user is higher than a preset credit rating threshold; and a public welfare participation value calculation module configured to calculate the public welfare participation value of the user in response to the filing confirmation instruction for updating the credit rating.

[0007] One or more embodiments of this specification provide an item return processing device, including: an item identification information acquisition module configured to acquire the item identification information of the item to be returned by a user at an item rental institution; a return location information query module configured to query the return location information of the item to be returned based on the item identification information and send a return reminder carrying the return location information to the user's user terminal; a return confirmation instruction receiving module configured to receive the return confirmation instruction submitted by the user terminal if the credit rating of the user is higher than a preset credit rating threshold; and a public welfare participation value calculation module configured to calculate the public welfare participation value of the user in response to the return confirmation instruction for updating the credit rating.

[0008] One or more embodiments of this specification provide a book return processing device, including: a processor; and a memory configured to store computer-executable instructions, where the computer-executable instructions, when executed, cause the processor to: acquire the book identification information of the book to be returned by a user at a book lending institution; query the filing location information of the book to be returned based on the book identification information and send a filing reminder carrying the filing location information to the user's user terminal; receive the filing confirmation instruction submitted by the user terminal if the credit rating of the user is higher than a preset credit rating threshold; and calculate the public welfare participation value of the user in response to the filing confirmation instruction for updating the credit rating.

[0009] One or more embodiments of this specification provide an item return processing device, including: a processor; and a memory configured to store computer-executable instructions, which when executed cause the processor to: obtain item identification information of items to be returned by a user at an item rental institution. Query the return location information of the items to be returned based on the item identification information, and send a return reminder carrying the return location information to the user's user terminal. If the user's credit rating is higher than a preset credit rating threshold, receive a return confirmation instruction submitted by the user terminal. In response to the return confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0010] One or more embodiments of this specification provide a storage medium for storing computer-executable instructions, which when executed by a processor implement the following process: obtain book identification information of books to be returned by a user at a book borrowing institution. Query the filing location information of the books to be returned based on the book identification information, and send a filing reminder carrying the filing location information to the user's user terminal. If the user's credit rating is higher than a preset credit rating threshold, receive a filing confirmation instruction submitted by the user terminal. In response to the filing confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0011] One or more embodiments of this specification provide another storage medium for storing computer-executable instructions, which when executed by a processor implement the following process: obtain item identification information of items to be returned by a user at an item rental institution. Query the return location information of the items to be returned based on the item identification information, and send a return reminder carrying the return location information to the user's user terminal. If the user's credit rating is higher than a preset credit rating threshold, receive a return confirmation instruction submitted by the user terminal. In response to the return confirmation instruction, calculate the user's public welfare participation value for updating the credit rating. Description of the Drawings

[0012] In order to more clearly illustrate the technical solutions in one or more embodiments of this specification or the prior art, the following will briefly introduce the drawings required for the description of the embodiments or the prior art. Obviously, the drawings in the following description are only some embodiments recorded in this specification. For those of ordinary skill in the art, without creative efforts, other drawings can also be obtained based on these drawings; Figure 1 It is a processing flow chart of a book return processing method provided by one or more embodiments of this specification; Figure 2A processing flowchart of a book return processing method applied to a library scenario provided for one or more embodiments of this specification; Figure 3 A processing flowchart of a book return processing method applied to a book lending institution scenario provided for one or more embodiments of this specification; Figure 4 A processing flowchart of an item return processing method provided for one or more embodiments of this specification; Figure 5 A processing flowchart of an item return processing method applied to the current user scenario provided for one or more embodiments of this specification; Figure 6 A processing flowchart of an item return processing method applied to a third-party user scenario provided for one or more embodiments of this specification; Figure 7 A schematic diagram of a book return processing device provided for one or more embodiments of this specification; Figure 8 A schematic diagram of an item return processing device provided for one or more embodiments of this specification; Figure 9 A schematic diagram of the structure of a book return processing device provided for one or more embodiments of this specification; Figure 10 A schematic diagram of the structure of an item return processing device provided for one or more embodiments of this specification. Detailed implementation manners

[0013] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the following will clearly and completely describe the technical solutions in one or more embodiments of this specification with reference to the accompanying drawings in one or more embodiments of this specification. Obviously, the described embodiments are only a part of the embodiments of this specification, rather than all the embodiments. Based on one or more embodiments of this specification, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of this document.

[0014] An embodiment of a book return processing method provided by this specification: Refer to Figure 1 , the book return processing method provided in this embodiment, the method specifically includes steps S102 to S108.

[0015] Step S102, obtain the book identification information of the books to be returned by the user in the book lending institution.

[0016] In the actual scenario of borrowing books from a library, whether the borrowing user reads the borrowed books in the library or borrows them out for reading, when returning the borrowed books, the user usually only returns the borrowed books to the designated return location, and the library staff needs to sort and file the borrowed books.

[0017] In view of this, the book return processing method provided in this application provides a self-service return guidance path for users from the perspective of public welfare. Specifically, based on obtaining the book identification information of the book to be returned, the filing location information of the book to be returned is queried, and the filing location information is sent to the user in the form of a filing reminder, so that the user can file the book to be returned according to the filing reminder. By combining with the user's credit, when the user's credit rating is higher than the preset credit rating threshold, the public welfare participation value is calculated for the current book filing behavior of the user, and a positive feedback to the user's credit can be formed through this public welfare participation value, effectively motivating the user to participate in the self-service return activity of books, so as to promote the timely filing and shelving of books in the book borrowing institution, improve the probability that the user can borrow the required books, and at the same time, it is also beneficial to promote the popularization and education of credit and public welfare through the self-service return of books.

[0018] The book borrowing institution in this embodiment includes a library, a reading room for books set for public welfare purposes, etc. The book to be returned includes the books borrowed in the library by the borrowing user that have not been filed. The borrowing user here includes the user and / or a third-party user (other users) outside the user. For example, the current user borrows books in the library for study and returns the books borrowed in the library before leaving the library; another example is that the user, for the purpose of participating in public welfare, helps other users file and shelve the books returned by other users to the return location.

[0019] Based on this, in the process of obtaining the book identification information of the book to be returned by the user in the book borrowing institution, it is obtained by scanning the code. Specifically, in an optional implementation manner provided in this embodiment, obtaining the book identification information of the book to be returned by the user in the book borrowing institution includes: obtaining the book identification information of the books borrowed in the library submitted by the user terminal; the book identification information is obtained after the user terminal collects the identification code of the books borrowed in the library and performs decoding processing. In addition, the user can also manually input the book identification information, or query the book identification information of the book to be returned according to the keywords of the book to be returned manually input by the user.

[0020] In addition, the books to be returned also include books borrowed outside the library by the user from the book lending institution. For example, the current user borrows books from the library and takes them home, and then returns the books to the library after finishing reading. Based on this, in the process of obtaining the book identification information of the books to be returned by the user in the book lending institution, the book identification information of the books to be returned is obtained through the book return service. In another optional implementation manner provided in this embodiment, obtaining the book identification information of the books to be returned by the user in the book lending institution includes: querying the book identification information of the books borrowed outside the library by the user through the book return service. Among them, the book return service is provided by an application installed on the user's user terminal, and the user can access the book return service to file and shelve the books to be returned.

[0021] In specific implementation, to improve the efficiency of the user's book return, in this embodiment, the convenience of the user's book return in the current book lending institution is improved by automatically locating the book lending institution where the user is located. In an optional implementation manner provided in this embodiment, before obtaining the book identification information of the books to be returned, the following method is used to locate the book lending institution: According to the access instruction submitted by the user for the book return service of the application installed on the user's user terminal, collect the user's location information, and determine the book lending institution corresponding to the location information.

[0022] It should be noted that the books to be returned in this embodiment may also be books to be filed that are returned by borrowing users to the designated return place in the book lending institution. On the basis of the above-mentioned book return through the book return service, if the user does not install the application that provides the book return service, or some users have inconvenient access operations on the mobile terminal and can only return the books to the designated return place in the book lending institution. In view of this, in order to avoid the operating pressure brought to the book lending institution by the books returned to the designated return place by this part of users, the above-mentioned method of the current user returning the books borrowed by the third-party user can be adopted, that is, the current user helps the book lending institution to file and shelve the books to be filed that are returned by the third-party user to the designated return place in the book lending institution. The way of helping other users file and shelve books in this way can further enhance the enthusiasm of users' public participation.

[0023] Step S104, query the filing location information of the books to be returned based on the book identification information, and send an archiving reminder carrying the archiving location information to the user's user terminal.

[0024] After obtaining the book identification information of the book to be returned, query the filing location information of the book to be returned based on the book identification information. Specifically, in the query, the filing location information can be queried through the query interface of the book lending institution, or on the basis of the book return service connecting to the book system of the book lending institution, the filing location information of the book to be returned can be queried through the book return service; after querying the filing location information of the book to be returned, generate a filing reminder carrying the filing location information, and send the generated filing reminder to the user terminal; after the filing reminder is sent to the user terminal, the user can learn the filing location information through the filing reminder, and file and shelve the book to be returned under the guidance of the filing location information.

[0025] Among them, the filing location information refers to the location information of the book to be returned for filing and shelving in the book lending institution, that is, the location information where the book to be returned was placed in the book lending institution before being borrowed. Specifically, the filing location information can be composed of a floor number, an area number, and a shelf number; for example, the filing location of a certain book borrowed by a user in the library is "3F - Bestsellers - Shelf A".

[0026] Step S106, if the credit rating of the user is higher than the preset credit rating threshold, receive the filing confirmation instruction submitted by the user terminal.

[0027] In specific implementation, by sending the filing reminder to the user terminal, the user is reminded and guided to file and shelve the book to be returned, and from the perspective of credit, it is used as a verification of whether the filing and shelving of the book to be returned is achieved. Specifically, if the credit rating of the user is higher than the preset credit rating threshold, it indicates that the user has a higher credibility from the perspective of credit, and the authenticity of actually fulfilling the book to be returned is also relatively high. In this case, by receiving the filing confirmation instruction submitted by the user terminal, it is confirmed that the user has completed the filing and shelving of the book to be returned.

[0028] In addition to the above-mentioned verification of the archived merchant for the books to be returned for users with a relatively high credit rating from a credit perspective, in order to improve the comprehensiveness of the archiving and shelving of the books to be returned, for users with a credit rating lower than or equal to the preset credit rating threshold, the behavior of the user fulfilling the archiving and shelving of the books to be returned can also be "constrained" by collecting the archiving vouchers of the books to be returned. Specifically, in an optional implementation manner provided in this embodiment, if the credit rating of the user is lower than or equal to the preset credit rating threshold, a reminder to collect the archiving vouchers of the books to be returned is sent to the user terminal, and the image of the archiving vouchers of the books to be returned collected and submitted by the user terminal is received, so as to constrain the user to truly fulfill the archiving of the books to be returned to the merchant.

[0029] On this basis, in order to improve the authenticity of the user's fulfillment of the archiving and shelving of the books to be returned, in an optional implementation manner provided in this embodiment, through image recognition processing of the image of the archiving vouchers of the books to be returned, it is verified whether the user has fulfilled the archiving and shelving of the books to be returned. Specifically, the archiving position features of the books to be archived included in the archiving voucher image are extracted, and the actual archiving position information corresponding to the archiving features is recognized; if it is detected that the actual archiving position information is inconsistent with the archiving position information, the public welfare punishment value of the user is calculated for updating the credit rating, so as to urge the user to truly fulfill the archiving and shelving of the books to be returned through the way of credit constraint.

[0030] In the actual book borrowing scenario, it often occurs that users borrow multiple books together. Correspondingly, when users return the books, they also need to return the multiple books borrowed together before. For this reason, in order to improve the efficiency of users when returning books and enhance the convenience of book return, and in the case where the user uploads the image of the archiving vouchers for the books to be returned as provided above, the user needs to upload multiple images of the archiving vouchers for multiple books to be returned respectively. In an optional implementation manner provided in this embodiment, after receiving the image of the archiving vouchers of the books to be returned collected and submitted by the user terminal, an archiving interaction page configured with a continuous archiving control and an archiving confirmation control is generated and sent to the user terminal; the archiving confirmation instruction is submitted by triggering the archiving confirmation control; if it is detected that the continuous archiving control is triggered, the above operation of sending a reminder to collect the image of the archiving vouchers of the books to be returned to the user terminal is returned and executed.

[0031] Step S108, in response to the archiving confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0032] Based on receiving the archive confirmation instruction, calculate the user's public welfare participation value. The public welfare participation value refers to the public welfare numerical value that the user should obtain for currently completing the public welfare act of returning and shelving the to-be-returned books. In this embodiment, the public welfare participation value is used as a calculation factor for the user's credit rating. After the user obtains the public welfare participation value, the credit rating can be updated based on this public welfare participation value.

[0033] In an optional implementation manner provided in this embodiment, during the process of calculating the user's public welfare participation value, specifically calculate the user's public welfare participation value according to the archive type of the to-be-returned books and the number of the to-be-returned books.

[0034] Among them, the archive type is specifically divided into: the archive type where the user archives and shelves the books borrowed by the user in the book borrowing institution, the archive type where the user archives and shelves the books borrowed by the user from the book borrowing institution, and the archive type where the user archives and shelves the books returned by a third-party user to the return place of the book borrowing institution. In the above process of calculating the public welfare participation value of the user's participation in the public welfare act of returning and shelving the to-be-returned books, by distinguishing the archive types of the to-be-archived books, the types of the user's participation in public welfare acts can be distinguished, and corresponding public welfare participation values can be distributed for different public welfare acts, thereby helping to promote the enthusiasm of the user to participate in public welfare acts.

[0035] The following takes the application of a book return processing method provided in this embodiment in a library scenario as an example to further illustrate the book return processing method provided in this embodiment. See Figure 2 The book return processing method applied to the library scenario specifically includes the following steps.

[0036] Step S202, according to the access instruction submitted by the user for the book return service of the application installed on the user terminal, collect the user's location information and determine the corresponding library.

[0037] Step S204, query the book identification information of the books borrowed by the user outside the library through the book return service.

[0038] Step S206, query the archive location information of the books borrowed by the user outside the library based on the book identification information, and send an archive reminder carrying the archive location information to the user terminal.

[0039] Step S208, if the user's credit rating is higher than the preset credit rating threshold, generate an archive interaction page configured with a continuous archive control and an archive confirmation control and send it to the user terminal.

[0040] The user can trigger the continuous archive control to perform the return processing of the above steps S204 to S206 on other books borrowed by the user outside the library.

[0041] Step S210, receive the archiving confirmation instruction submitted by the user by triggering the archiving confirmation control.

[0042] Step S212, if the user's credit rating is lower than or equal to the preset credit rating threshold, send a reminder for collecting the archiving vouchers of the books borrowed outside the library to the user terminal.

[0043] Step S214, receive the image of the archiving vouchers of the books borrowed outside the library collected and submitted by the user terminal.

[0044] Step S216, calculate the user's public welfare participation value for updating the user's credit rating.

[0045] The following takes the application of the book return processing method provided in this embodiment in the scenario of a book borrowing institution as an example to further illustrate the book return processing method provided in this embodiment. See Figure 3 , the book return processing method applied to the scenario of a book borrowing institution specifically includes the following steps.

[0046] Step S302, according to the access instruction submitted by the user for the book return service of the application installed on the user terminal, collect the user's location information and determine the corresponding book borrowing institution.

[0047] In this scenario, the user can be a volunteer or a borrowing user of the book borrowing institution.

[0048] Step S304, obtain the book identification information of the books to be returned of the third-party user submitted by the user terminal.

[0049] Among them, the book identification information is obtained after the user terminal collects the identification code of the books to be returned of the third-party user and performs decoding processing.

[0050] Step S306, query the archiving location information of the books to be returned based on the book identification information, and send an archiving reminder carrying the archiving location information to the user terminal.

[0051] Step S308, if the user's credit rating is higher than the preset credit rating threshold, generate an archiving interaction page configured with an archiving confirmation control and send it to the user terminal.

[0052] Step S310, receive the archiving confirmation instruction submitted by the user by triggering the archiving confirmation control.

[0053] Step S312, if the user's credit rating is lower than or equal to the preset credit rating threshold, send a reminder for collecting the archiving vouchers of the books to be returned to the user terminal.

[0054] Step S314, receive the image of the archiving vouchers of the books to be returned collected and submitted by the user terminal.

[0055] Step S316, calculate the user's public welfare participation value for updating the user's credit rating.

[0056] An embodiment of an article return processing method provided in this specification: Refer to Figure 4 , the article return processing method provided in this embodiment, the method specifically includes steps S402 to S408.

[0057] Step S402, obtain the article identification information of the articles to be returned by the user at the article rental institution.

[0058] For the article return processing method provided in this embodiment, on the basis of obtaining the article identification information of the articles to be returned by the user at the article rental institution, query the return location information of the articles to be returned, and send the return location information to the user in the form of a return reminder, so that the user can return the articles to be returned according to the return reminder. Combining with the user's credit, when the user's credit rating is higher than the preset credit rating threshold, calculate the public welfare participation value for the current article return behavior of the user, and through this public welfare participation value, a positive feedback on the user's credit can be formed, effectively motivating the user to participate in the self-service return activity of articles, so as to promote the timely return of articles in the article rental institution, improve the probability that the user can rent the required articles, and at the same time is conducive to promoting the popularization and education of credit and public welfare through the self-service return of articles.

[0059] The article rental institution described in this embodiment refers to an institution or organization that provides article rental services, such as an archive that rents disks for storing data, a car rental company that rents cars. The articles to be returned refer to the articles rented by the user from a specific location and need to be returned to the specific location or a designated location, such as a shared car with a charging pile, a shared electric bicycle with a designated parking space, a power bank with a charging box, and a disk for archiving data in the archive.

[0060] The articles to be returned include the internal rental articles that the rental user has rented at the article rental institution but not returned. Here, the rental user includes the user and / or a third-party user (other users) outside the user. For example, the current user rents articles in the article rental institution for use and returns the articles rented in the institution before leaving the article rental institution; another example is that for the purpose of public welfare participation, the user helps other users return the articles that other users have not returned to the designated location to the designated location.

[0061] Based on this, during the process of obtaining the item identification information of the items to be returned by the user at the item rental institution, it is obtained by scanning the code. Specifically, in an optional implementation manner provided in this embodiment, obtaining the item identification information of the items to be returned by the user at the item rental institution includes: obtaining the item identification information of the internal rented items submitted by the user terminal; the item identification information is obtained after the user terminal collects the identification code of the internal rented items and performs decoding processing. In addition, the user can also manually input the item identification information, or query the item identification information of the items to be returned according to the keywords of the items to be returned manually input by the user.

[0062] In addition, the items to be returned also include external rented items borrowed by the user from the item rental institution. For example, the current user borrows items from the item rental institution for use and returns the items to the item rental institution after use. Based on this, during the process of obtaining the item identification information of the items to be returned by the user at the item rental institution, the item identification information of the items to be returned is obtained through the item return service. In another optional implementation manner provided in this embodiment, obtaining the item identification information of the items to be returned by the user at the item rental institution includes: querying the item identification information of the user's external rented items through the item return service. Among them, the item return service is provided by the application installed on the user terminal of the user, and the user can access the item return service to return the items to be returned.

[0063] During specific implementation, to improve the efficiency of the user in returning items, this embodiment improves the convenience of the user in returning items at the current item rental institution by automatically locating the item rental institution where the user is located. In an optional implementation manner provided in this embodiment, before obtaining the item identification information of the items to be returned, the following method is used to locate the item rental institution: According to the access instruction submitted by the user for the item return service of the application installed on the user terminal, collect the location information of the user and determine the item rental institution corresponding to the location information.

[0064] It should be noted that the item to be returned in this embodiment may also be an item that the rental user has not returned to the designated return location for the item rented at the item rental institution. For example, a shared car that is not placed in the parking space equipped with a charging pile. Based on the above item return service for item return, if the user has not installed the application program providing the item return service, or some users have inconvenient access operations to the mobile terminal and fail to return the item to the designated return location. In view of this, in order to avoid the operation pressure brought by the items not returned to the designated return location by these users to the item rental institution, the above-mentioned method of the current user returning the items rented by the third-party user can be adopted, that is, the current user helps the item rental institution move the items not returned to the designated return location by the third-party user to the designated return location. By this way, helping other users return the items with non-compliant return locations to the designated location can further enhance the enthusiasm of users for public welfare participation; for example, if the third-party user has not returned the shared car to the parking space equipped with a charging pile, the current user can move the shared car to the parking space equipped with a charging pile, thereby completing the return of the shared car.

[0065] Step S404: Query the return location information of the item to be returned based on the item identification information, and send a return reminder carrying the return location information to the user terminal of the user.

[0066] After obtaining the item identification information of the item to be returned, query the return location information of the item to be returned based on the item identification information. Specifically, in the query, the return location information can be queried through the query interface of the item rental institution, or based on the item return service connecting to the item system of the item rental institution, the return location information of the item to be returned can be queried through the item return service; after querying the return location information of the item to be returned, generate a return reminder carrying the return location information, and send the generated return reminder to the user terminal; after the return reminder is sent to the user terminal, the user can obtain the return location information through the return reminder, and under the guidance of the return location information, return the item to be returned to the return location.

[0067] Among them, the return location information includes the location information of the rented location of the item to be returned or the location information of the designated return location. Specifically, the return location information can be the item rental institution or some other geographical location; for example, the return location of the shared car rented by the user is "xx Square xx Charging Pile Parking Space".

[0068] Step S406: If the credit rating of the user is higher than the preset credit rating threshold, receive the return confirmation instruction submitted by the user terminal.

[0069] In specific implementation, by sending the return reminder to the user terminal, the user is reminded and guided to return the item to be returned. From the perspective of credit, it is used as a verification of whether the item to be returned is returned. Specifically, if the user's credit rating is higher than the preset credit rating threshold, it indicates that the user has a relatively high credibility from the credit perspective, and the authenticity of actually fulfilling the return of the item to be returned is also relatively high. In this case, by receiving the return confirmation instruction submitted by the user terminal, it is confirmed that the user has completed the return of the item to be returned.

[0070] In addition to the above-mentioned verification of the return of the item to be returned for users with a relatively high credit rating from the credit perspective, in order to improve the comprehensiveness of the return of the item to be returned, for users with a credit rating lower than or equal to the preset credit rating threshold, the behavior of the user fulfilling the return of the item to be returned can also be "constrained" by collecting the return voucher of the item to be returned. Specifically, in an optional implementation manner provided in this embodiment, if the user's credit rating is lower than or equal to the preset credit rating threshold, a reminder for collecting the return voucher of the item to be returned is sent to the user terminal, and the image of the return voucher of the item to be returned collected and submitted by the user terminal is received, so as to constrain the user to truly fulfill the return of the item to be returned.

[0071] On this basis, in order to improve the authenticity of the user fulfilling the return of the item to be returned, in an optional implementation manner provided in this embodiment, through image recognition processing of the image of the return voucher of the item to be returned, it is verified whether the user has fulfilled the return of the item to be returned. Specifically, the return position feature of the item to be returned included in the return voucher image is extracted, and the actual return position information corresponding to the return feature is identified; if it is detected that the actual return position information is inconsistent with the return position information, the public welfare punishment value of the user is calculated for updating the credit rating, so as to urge the user to truly fulfill the return of the item to be returned through the way of credit constraint.

[0072] In the actual item rental scenario, it is common for users to rent multiple items together. Correspondingly, when the user returns the items, they also need to return multiple items rented together before. In view of this, to improve the efficiency of the user when returning items and enhance the convenience of item return, in the case where the user uploads the return voucher images for the items to be returned as provided above, the user needs to upload multiple return voucher images for multiple items to be returned respectively. In an alternative implementation provided in this embodiment, after receiving the return voucher images of the items to be returned collected and submitted by the user terminal, a return interaction page configured with a continuous return control and a return confirmation control is generated and sent to the user terminal; the return confirmation instruction is submitted by triggering the return confirmation control; if it is detected that the continuous return control is triggered, return to execute the operation of sending a reminder for collecting the return voucher of the item to be returned to the user terminal.

[0073] Step S408, in response to the return confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0074] Based on receiving the return confirmation instruction, calculate the user's public welfare participation value. The public welfare participation value refers to the public welfare value that the user should obtain for completing the public welfare act of returning the item to be returned currently. In this embodiment, the public welfare participation value is used as a calculation factor for the user's credit rating. After the user obtains the public welfare participation value, the credit rating can be updated based on this public welfare participation value.

[0075] In an alternative implementation provided in this embodiment, in the process of calculating the user's public welfare participation value, specifically calculate the user's public welfare participation value according to the return type of the item to be returned and the number of items to be returned.

[0076] Among them, the filing types are specifically divided into: the return type in which the user returns the items rented in the item rental institution by himself / herself, the return type in which the user returns the items borrowed from the item rental institution by himself / herself, and the return type in which the user returns the items that the third-party user has not returned to the designated return place to the designated return place. In the above process of calculating the public welfare participation value of the user's participation in the public welfare act of returning the item to be returned, by distinguishing the return types of the items to be returned, the types of public welfare acts participated by the user can be distinguished, and corresponding public welfare participation values can be distributed for different public welfare acts, thereby helping to promote the enthusiasm of the user to participate in public welfare acts.

[0077] The following takes the application of an item return processing method provided in this embodiment in the current user scenario as an example to further illustrate the item return processing method provided in this embodiment. See Figure 5, An item return processing method applied to the current user scenario, specifically including the following steps.

[0078] Step S502, according to the access instruction submitted by the user for the item return service of the application installed on the user terminal, collect the user's location information and determine the corresponding item rental institution.

[0079] Step S504, query the item identification information of the user's externally rented items through the item return service.

[0080] Step S506, query the return location information of the externally rented items based on the item identification information, and send a return reminder carrying the return location information to the user terminal.

[0081] Step S508, if the user's credit rating is higher than the preset credit rating threshold, generate a return interaction page configured with a continuous return control and a return confirmation control and send it to the user terminal.

[0082] The user can perform the return processing of the above steps S204 to S206 on other externally rented items by triggering the continuous return control.

[0083] Step S510, receive the return confirmation instruction submitted by the user by triggering the return confirmation control.

[0084] Step S512, if the user's credit rating is lower than or equal to the preset credit rating threshold, send a reminder to the user terminal to collect the return voucher of the externally rented items.

[0085] Step S514, receive the return voucher image of the externally rented items collected and submitted by the user terminal.

[0086] Step S516, calculate the user's public welfare participation value for updating the user's credit rating.

[0087] The following takes the application of an item return processing method provided in this embodiment in a third-party user scenario as an example to further illustrate the item return processing method provided in this embodiment. See Figure 6 , An item return processing method applied to a third-party user scenario, specifically including the following steps.

[0088] Step S602, according to the access instruction submitted by the user for the item return service of the application installed on the user terminal, collect the user's location information and determine the corresponding item rental institution.

[0089] In this scenario, the user can be an employee or a rental user of the item rental institution.

[0090] Step S604, obtain the item identification information of the items to be returned by the third-party user submitted by the user terminal.

[0091] Among them, the item identification information is obtained after the user terminal collects the identification code of the item to be returned by a third-party user and performs decoding processing.

[0092] Step S606: Query the return location information of the item to be returned based on the item identification information, and send a return reminder carrying the return location information to the user terminal.

[0093] Step S608: If the user's credit rating is higher than the preset credit rating threshold, generate a return interaction page configured with a return confirmation control and send it to the user terminal.

[0094] Step S610: Receive the return confirmation instruction submitted by the user by triggering the return confirmation control.

[0095] Step S612: If the user's credit rating is lower than or equal to the preset credit rating threshold, send a reminder for collecting the return voucher of the item to be returned to the user terminal.

[0096] Step S614: Receive the return voucher image of the item to be returned collected and submitted by the user terminal.

[0097] Step S616: Calculate the user's public welfare participation value for updating the user's credit rating.

[0098] An embodiment of a book return processing device provided in this specification is as follows: In the above embodiment, a book return processing method is provided. Correspondingly, a book return processing device is also provided. The following will be described with reference to the accompanying drawings.

[0099] Refer to Figure 7 , which shows a schematic diagram of a book return processing device provided in this embodiment.

[0100] Since the device embodiment corresponds to the method embodiment, the description is relatively simple. For the relevant parts, please refer to the corresponding description of the method embodiment provided above. The device embodiments described below are only illustrative.

[0101] This embodiment provides a book return processing device, including: A book identification information acquisition module 702, configured to acquire the book identification information of the book to be returned by the user at the book borrowing institution; An archiving location information query module 704, configured to query the archiving location information of the book to be returned based on the book identification information, and send an archiving reminder carrying the archiving location information to the user terminal of the user; An archive confirmation instruction receiving module 706, configured to receive an archive confirmation instruction submitted by the user terminal if the credit rating of the user is higher than a preset credit rating threshold; A public welfare participation value calculation module 708, configured to calculate the public welfare participation value of the user in response to the archive confirmation instruction for updating the credit rating.

[0102] An embodiment of an article return processing device provided in this specification is as follows: In the above embodiment, an article return processing method is provided. Correspondingly, an article return processing device is also provided. The following will be described with reference to the drawings.

[0103] Refer to Figure 8 , which shows a schematic diagram of an article return processing device provided in this embodiment.

[0104] Since the device embodiment corresponds to the method embodiment, the description is relatively simple. For the relevant parts, please refer to the corresponding description of the method embodiment provided above. The device embodiments described below are only illustrative.

[0105] This embodiment provides an article return processing device, including: An article identification information acquisition module 802, configured to acquire the article identification information of the article to be returned by the user at the article rental institution; A return location information query module 804, configured to query the return location information of the article to be returned based on the article identification information and send a return reminder carrying the return location information to the user terminal of the user; A return confirmation instruction receiving module 806, configured to receive a return confirmation instruction submitted by the user terminal if the credit rating of the user is higher than a preset credit rating threshold; A public welfare participation value calculation module 808, configured to calculate the public welfare participation value of the user in response to the return confirmation instruction for updating the credit rating.

[0106] An embodiment of a book return processing device provided in this specification is as follows: Corresponding to the above-described book return processing method, based on the same technical concept, one or more embodiments of this specification also provide a book return processing device, and this book return processing device is used to execute the book return processing method provided above. Figure 9 It is a schematic structural diagram of a book return processing device provided by one or more embodiments of this specification.

[0107] A book return processing device provided in this embodiment includes: Such as Figure 9As shown, the book return processing device can vary significantly due to different configurations or performances, and may include one or more processors 901 and a memory 902. One or more application programs or data can be stored in the memory 902. Among them, the memory 902 can be short-term storage or persistent storage. The application programs stored in the memory 902 can include one or more modules (not shown in the figure), and each module can include a series of computer-executable instructions in the book return processing device. Further, the processor 901 can be set to communicate with the memory 902 and execute a series of computer-executable instructions in the memory 902 on the book return processing device. The book return processing device can also include one or more power supplies 903, one or more wired or wireless network interfaces 904, one or more input / output interfaces 905, one or more keyboards 906, etc.

[0108] In a specific embodiment, the book return processing device includes a memory and one or more programs. One or more of the programs are stored in the memory, and one or more of the programs can include one or more modules. Each module can include a series of computer-executable instructions in the book return processing device and is configured to be executed by one or more processors. The one or more programs include the following computer-executable instructions for: Obtain the book identification information of the books to be returned by the user at the book borrowing institution; Query the filing location information of the books to be returned based on the book identification information, and send an archiving reminder carrying the filing location information to the user terminal of the user; If the credit rating of the user is higher than the preset credit rating threshold, receive the archiving confirmation instruction submitted by the user terminal; In response to the archiving confirmation instruction, calculate the public welfare participation value of the user for updating the credit rating.

[0109] An embodiment of an item return processing device provided in this specification is as follows: Corresponding to the above-described item return processing method, based on the same technical concept, one or more embodiments of this specification also provide an item return processing device. This item return processing device is used to execute the item return processing method provided above. Figure 10 It is a schematic structural diagram of an item return processing device provided by one or more embodiments of this specification.

[0110] An item return processing device provided in this embodiment includes: As Figure 10As shown, the item return processing device can vary significantly due to different configurations or performances. It can include one or more processors 1001 and a memory 1002. One or more application programs or data can be stored in the memory 1002. Among them, the memory 1002 can be short-term storage or persistent storage. The application programs stored in the memory 1002 can include one or more modules (not shown in the figure). Each module can include a series of computer-executable instructions in the item return processing device. Further, the processor 1001 can be set to communicate with the memory 1002 and execute a series of computer-executable instructions in the memory 1002 on the item return processing device. The item return processing device can also include one or more power supplies 1003, one or more wired or wireless network interfaces 1004, one or more input / output interfaces 1005, one or more keyboards 1006, etc.

[0111] In a specific embodiment, the item return processing device includes a memory and one or more programs. One or more of the programs are stored in the memory, and one or more of the programs can include one or more modules. Each module can include a series of computer-executable instructions in the item return processing device and is configured to be executed by one or more processors. The one or more programs include the following computer-executable instructions for: Obtain the item identification information of the item to be returned by the user at the item rental institution; Query the return location information of the item to be returned based on the item identification information and send a return reminder carrying the return location information to the user terminal of the user; If the credit rating of the user is higher than the preset credit rating threshold, receive the return confirmation instruction submitted by the user terminal; In response to the return confirmation instruction, calculate the public welfare participation value of the user for updating the credit rating.

[0112] An embodiment of the storage medium provided in this specification is as follows: Corresponding to the above-described book return processing method, based on the same technical concept, one or more embodiments of this specification also provide a storage medium.

[0113] The storage medium provided in this embodiment is used to store computer-executable instructions. When the computer-executable instructions are executed by a processor, the following process is implemented: Obtain the book identification information of the book to be returned by the user at the book borrowing institution; Query the filing location information of the book to be returned based on the book identification information, and send a filing reminder carrying the filing location information to the user's user terminal; If the credit rating of the user is higher than the preset credit rating threshold, receive the filing confirmation instruction submitted by the user terminal; In response to the filing confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0114] It should be noted that the embodiment of the storage medium in this specification and the embodiment of the book return processing method in this specification are based on the same inventive concept. Therefore, the specific implementation of this embodiment can refer to the implementation of the corresponding method described above, and the repeated parts will not be elaborated.

[0115] An embodiment of a storage medium provided in this specification is as follows: Corresponding to the above-described article return processing method, based on the same technical concept, one or more embodiments of this specification also provide a storage medium.

[0116] The storage medium provided in this embodiment is used to store computer-executable instructions, and the computer-executable instructions, when executed by a processor, implement the following process: Obtain the article identification information of the article to be returned by the user at the article rental institution; Query the return location information of the article to be returned based on the article identification information, and send a return reminder carrying the return location information to the user's user terminal; If the credit rating of the user is higher than the preset credit rating threshold, receive the return confirmation instruction submitted by the user terminal; In response to the return confirmation instruction, calculate the user's public welfare participation value for updating the credit rating.

[0117] It should be noted that the embodiment of the storage medium in this specification and the embodiment of the article return processing method in this specification are based on the same inventive concept. Therefore, the specific implementation of this embodiment can refer to the implementation of the corresponding method described above, and the repeated parts will not be elaborated.

[0118] The above describes specific embodiments of this specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recited in the claims can be performed in a different order than in the embodiments and still achieve the desired result. Additionally, the processes depicted in the figures do not necessarily require the particular order or sequential order shown to achieve the desired result. In certain embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0119] In the 1930s, improvements to a technology could be clearly distinguished as either hardware improvements (e.g., improvements to circuit structures such as diodes, transistors, switches, etc.) or software improvements (improvements to method flows). However, with the development of technology, many method flow improvements today can be regarded as direct improvements to hardware circuit structures. Designers almost always obtain the corresponding hardware circuit structure by programming the improved method flow into the hardware circuit. Therefore, it cannot be said that an improvement to a method flow cannot be implemented using a hardware entity module. For example, a programmable logic device (PLD) (e.g., a field programmable gate array (FPGA)) is such an integrated circuit whose logic function is determined by the user programming the device. Designers can program themselves to "integrate" a digital system onto a single PLD, without having to ask a chip manufacturer to design and fabricate a dedicated integrated circuit chip. Moreover, nowadays, instead of manually fabricating integrated circuit chips, this programming is mostly implemented using "logic compiler" software, which is similar to the software compiler used in program development and writing. The original code before compilation also has to be written in a specific programming language, which is called a hardware description language (HDL), and there is not just one type of HDL, but many types, such as ABEL (Advanced Boolean Expression Language), AHDL (Altera Hardware Description Language), Confluence, CUPL (Cornell University Programming Language), HDCal, JHDL (Java Hardware Description Language), Lava, Lola, MyHDL, PALASM, RHDL (Ruby Hardware Description Language), etc. Currently, the most commonly used are VHDL (Very-High-Speed Integrated Circuit Hardware Description Language) and Verilog. Those skilled in the art should also be aware that by simply making a little logical programming of the method flow using the above-mentioned several hardware description languages and programming it into the integrated circuit, it is easy to obtain the hardware circuit that implements the logical method flow.

[0120] The controller can be implemented in any suitable manner. For example, the controller can take the form of, for example, a microprocessor or a processor and a computer-readable medium storing computer-readable program code (such as software or firmware) executable by the (micro)processor, logic gates, switches, an application specific integrated circuit (ASIC), a programmable logic controller, and an embedded microcontroller. Examples of the controller include, but are not limited to, the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20, and Silicone Labs C8051F320. The memory controller can also be implemented as part of the control logic of the memory. Those skilled in the art also know that, in addition to implementing the controller in the form of pure computer-readable program code, it is entirely possible to make the controller implement the same function in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, and embedded microcontrollers by logically programming the method steps. Therefore, such a controller can be considered a hardware component, and the devices included therein for implementing various functions can also be regarded as the structures within the hardware component. Or even, the devices for implementing various functions can be regarded as either software modules for implementing the method or structures within the hardware component.

[0121] The systems, devices, modules, or units illustrated in the above embodiments can be specifically implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer. Specifically, the computer can be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

[0122] For the convenience of description, when describing the above devices, they are described separately as various units according to their functions. Of course, when implementing the embodiments of this specification, the functions of each unit can be implemented in the same or multiple software and / or hardware.

[0123] Those skilled in the art should understand that one or more embodiments of this specification can be provided as a method, a system, or a computer program product. Therefore, one or more embodiments of this specification can take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware aspects. Moreover, this specification can take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk memories, CD-ROMs, optical memories, etc.) containing computer-usable program code.

[0124] This specification is described with reference to the flowcharts and / or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the specification. It should be understood that each flow and / or block in the flowchart and / or block diagram, and combinations of flows and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to the processor of a general-purpose computer, special-purpose computer, embedded processor, or other programmable data processing device to produce a machine, such that the instructions executed by the processor of the computer or other programmable data processing device generate means for implementing the functions specified in one or more of the flows Figure 1 one or more of the flows and / or blocks Figure 1 or means for implementing the functions specified in one or more of the blocks.

[0125] These computer program instructions can also be stored in a computer-readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer-readable memory produce a manufacture including instruction means that implement the functions specified in one or more of the flows Figure 1 one or more of the flows and / or blocks Figure 1 or means for implementing the functions specified in one or more of the blocks.

[0126] These computer program instructions can also be loaded onto a computer or other programmable data processing device, such that a series of operational steps are performed on the computer or other programmable device to produce a computer-implemented process, thereby providing steps for implementing the functions specified in one or more of the flows Figure 1 one or more of the flows and / or blocks Figure 1 or means for implementing the functions specified in one or more of the blocks.

[0127] In a typical configuration, a computing device includes one or more processors (CPUs), an input / output interface, a network interface, and memory.

[0128] The memory may include non-permanent memory in the form of computer-readable media, random access memory (RAM), and / or non-volatile memory such as read-only memory (ROM) or flash memory (flash RAM). The memory is an example of computer-readable media.

[0129] A computer-readable medium includes both permanent and non-permanent, removable and non-removable media and can implement information storage by any method or technology. The information can be computer-readable instructions, data structures, program modules, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technologies, compact disc read-only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassette tapes, disk storage or other magnetic storage devices, or any other non-transitory medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer-readable medium does not include transitory computer-readable media, such as modulated data signals and carrier waves.

[0130] It should also be noted that the term "comprises," "comprising," or any other variation thereof is intended to cover a non-exclusive inclusion, such that a process, method, commodity, or device that comprises a series of elements includes not only those elements but also other elements not expressly listed, or elements that are inherent to such process, method, commodity, or device. Without further limitation, an element defined by the statement "comprising an..." does not preclude the existence of additional identical elements in the process, method, commodity, or device that comprises the element.

[0131] One or more embodiments of this specification can be described in the general context of computer-executable instructions executed by a computer, such as program modules. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform specific tasks or implement specific abstract data types. One or more embodiments of this specification can also be practiced in a distributed computing environment, where tasks are performed by remote processing devices connected through a communication network. In a distributed computing environment, program modules can be located in local and remote computer storage media, including storage devices.

[0132] Each embodiment in this specification is described in a progressive manner. The same or similar parts among the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for system embodiments, since they are basically similar to method embodiments, they are described relatively simply, and the relevant parts can be referred to the description of the method embodiments.

[0133] The above are only examples of this document and are not intended to limit this document. For those skilled in the art, this document may have various changes and variations. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principle of this document shall be included within the scope of the claims of this document.

Claims

1. A method for processing book return, comprising: Obtaining book identification information of books to be returned by a user at a book borrowing institution; Querying archival location information of the books to be returned based on the book identification information, and sending an archival reminder carrying the archival location information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, sending a reminder for collecting an archival certificate of the books to be returned to the user terminal, receiving the image of the archival certificate of the books to be returned collected and submitted by the user terminal, and calculating a public welfare participation value or a public welfare punishment value of the user according to the archival location features of the books to be returned included in the archival certificate image.

2. The method for processing book return according to claim 1, further comprising: If the credit rating of the user is higher than the preset credit rating threshold, in response to an archival confirmation instruction of the books to be returned submitted by the user terminal, calculating a public welfare participation value of the user according to the return type of the books to be returned and the number of the books to be returned.

3. The method for processing book return according to claim 1, wherein the books to be returned include in-library borrowing books that have not been archived after being borrowed by a borrowing user at the book borrowing institution; Correspondingly, the obtaining book identification information of books to be returned by a user at a book borrowing institution includes: Obtaining the book identification information of the in-library borrowing books submitted by the user terminal; The book identification information is obtained after the user terminal collects and decodes the identification code of the in-library borrowing books.

4. The method for processing book return according to claim 1, wherein the books to be returned include out-library borrowing books lent by the user from the book borrowing institution; Correspondingly, the obtaining book identification information of books to be returned by a user at a book borrowing institution includes: Querying the book identification information of the out-library borrowing books of the user through a book return service.

5. The method for processing book return according to claim 1, further comprising: Generating an archival interaction page configured with a continuous archival control and an archival confirmation control and sending it to the user terminal; An archival confirmation instruction is generated after the archival confirmation control is triggered; If it is detected that the continuous archival control is triggered, return to execute the operation of sending a reminder for collecting an archival certificate of the books to be returned to the user terminal.

6. The method for processing book return according to claim 1, wherein the calculating a public welfare participation value or a public welfare punishment value of the user according to the archival location features of the books to be returned included in the archival certificate image includes: Extracting the archival location features of the books to be returned included in the archival certificate image, and identifying the actual archival location information corresponding to the archival location features; If it is detected that the actual archival location information is inconsistent with the archival location information, calculating a public welfare punishment value of the user for updating the credit rating.

7. Before the step of obtaining book identification information of books to be returned by a user at a book borrowing institution according to claim 1, further comprising: Collect the location information of the user according to the access instruction submitted by the user for the book return service of the application installed on the user terminal, and determine the book lending institution corresponding to the location information.

8. An item return processing method, comprising: Obtain the item identification information of the item to be returned by the user at the item lending institution; Query the return location information of the item to be returned based on the item identification information, and send a return reminder carrying the return location information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder for collecting the return certificate of the item to be returned to the user terminal, and receive the return certificate image of the item to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the return location characteristics of the item to be returned included in the return certificate image.

9. The item return processing method according to claim 8, further comprising: If the credit rating of the user is higher than the preset credit rating threshold, in response to the return confirmation instruction of the item to be returned submitted by the user terminal, calculate the public welfare participation value of the user according to the return type of the item to be returned and the number of the items to be returned.

10. The item return processing method according to claim 8, wherein the item to be returned includes internal leased items that the leased user has leased but not returned at the item lending institution; Correspondingly, the obtaining the item identification information of the item to be returned by the user at the item lending institution includes: Obtain the item identification information of the internal leased item submitted by the user terminal; The item identification information is obtained after the user terminal collects the identification code of the internal leased item and performs decoding processing.

11. The item return processing method according to claim 8, wherein the item to be returned includes external leased items lent by the user from the item lending institution; Correspondingly, the obtaining the item identification information of the item to be returned by the user at the item lending institution includes: Query the item identification information of the external leased item of the user through the item return service.

12. The item return processing method according to claim 8, further comprising: Generate a return interaction page configured with a continuous return control and a return confirmation control and send it to the user terminal; A return confirmation instruction is generated after the return confirmation control is triggered; If it is detected that the continuous return control is triggered, return to execute the operation of sending the reminder for collecting the return certificate of the item to be returned to the user terminal.

13. The item return processing method according to claim 8, wherein the calculating the public welfare participation value or public welfare punishment value of the user according to the return location characteristics of the item to be returned included in the return certificate image includes: Extract the return location characteristics of the item to be returned included in the return certificate image, and identify the actual return location information corresponding to the return location characteristics; If it is detected that the actual return position information is inconsistent with the return position information, calculate the public welfare punishment value of the user for updating the credit rating.

14. The item return processing method according to claim 8, before the step of obtaining the item identification information of the item to be returned by the user at the item rental institution, further includes: Collect the position information of the user according to the access instruction submitted by the user for the item return service of the application installed on the user terminal, and determine the item rental institution corresponding to the position information.

15. A book return processing device, including: A book identification information acquisition module, configured to acquire the book identification information of the book to be returned based on the identification code of the book to be returned by the user at the book borrowing institution obtained by the user terminal through scanning; An archive position information query module, configured to query the archive position information of the book to be returned based on the book identification information, and send an archive reminder carrying the archive position information to the user terminal; An archive voucher image receiving module, configured to, if the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the archive voucher of the book to be returned, and receive the archive voucher image of the book to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the archive position feature of the book to be returned included in the archive voucher image.

16. An item return processing device, including: An item identification information acquisition module, configured to acquire the item identification information of the item to be returned based on the identification code of the item to be returned by the user at the item rental institution obtained by the user terminal through scanning; A return position information query module, configured to query the return position information of the item to be returned based on the item identification information, and send a return reminder carrying the return position information to the user terminal; A return voucher image receiving module, configured to, if the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the return voucher of the item to be returned, and receive the return voucher image of the item to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the return position feature of the item to be returned included in the return voucher image.

17. A book return processing device, including: A processor; And a memory configured to store computer-executable instructions, the computer-executable instructions, when executed, cause the processor to: Acquire the book identification information of the book to be returned based on the identification code of the book to be returned by the user at the book borrowing institution obtained by the user terminal through scanning; Query the archive position information of the book to be returned based on the book identification information, and send an archive reminder carrying the archive position information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the archival certificate of the book to be returned, receive the image of the archival certificate of the book to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the archival location characteristics of the book to be returned included in the archival certificate image.

18. An article return processing device, comprising: A processor; And a memory configured to store computer-executable instructions, the computer-executable instructions, when executed, causing the processor to: Based on the identification code of the item to be returned of the user at the item rental institution obtained by the user terminal through scanning, obtain the item identification information of the item to be returned; Query the return location information of the item to be returned based on the item identification information, and send a return reminder carrying the return location information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the return certificate of the item to be returned, receive the image of the return certificate of the item to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the return location characteristics of the item to be returned included in the return certificate image.

19. A storage medium for storing computer-executable instructions, the computer-executable instructions, when executed by a processor, implementing the following process: Based on the identification code of the book to be returned of the user at the book lending institution obtained by the user terminal through scanning, obtain the book identification information of the book to be returned; Query the archival location information of the book to be returned based on the book identification information, and send an archival reminder carrying the archival location information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the archival certificate of the book to be returned, receive the image of the archival certificate of the book to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the archival location characteristics of the book to be returned included in the archival certificate image.

20. A storage medium for storing computer-executable instructions, the computer-executable instructions, when executed by a processor, implementing the following process: Based on the identification code of the item to be returned of the user at the item rental institution obtained by the user terminal through scanning, obtain the item identification information of the item to be returned; Query the return location information of the item to be returned based on the item identification information, and send a return reminder carrying the return location information to the user terminal; If the credit rating of the user is lower than or equal to a preset credit rating threshold, send a reminder to the user terminal to collect the return certificate of the item to be returned, receive the image of the return certificate of the item to be returned collected and submitted by the user terminal, and calculate the public welfare participation value or public welfare punishment value of the user according to the return location characteristics of the item to be returned included in the return certificate image.

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