Question reply method and device, equipment and storage medium

Abstract

The invention relates to a question replying method and device, equipment and a storage medium, and the method comprises the steps that a search page is displayed in a preset application, and the preset application is an application constructed for a preset organization; in response to a trigger operation on the search page, displaying the target question, the target business party identifier and target reply information corresponding to the target question in the target page; the target business party identifier is a business party identifier determined based on the target question type of the target question, the target business party is any business party in a plurality of preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party. According to the method and the device, the target question and the target reply information are displayed, and the target business side identifier corresponding to the target reply information is also displayed, so that a user can know the reply business side of the target question in time, and the diversity of displayed contents in the question reply page is improved.

Description

Technical Field

[0001] The present disclosure relates to the field of computer technologies, and in particular, to a method, apparatus, device, and storage medium for question answering. Background Art

[0002] In related technologies, when an internal person of a preset organization encounters a problem and is not sure about the person in charge corresponding to the problem, multiple inquiries are usually required, and it is impossible to quickly and accurately obtain a reply to the problem; as a result, the reply efficiency of the problem is low. Moreover, when presenting the reply information of the problem in related technologies, usually only the problem and the reply information are presented, resulting in a relatively single display content on the reply page. Summary of the Invention

[0003] The present disclosure provides a method, apparatus, device, and storage medium for question answering to at least solve the problem of relatively single display content on the question answering page in related technologies. The technical solution of the present disclosure is as follows:

[0004] According to a first aspect of an embodiment of the present disclosure, there is provided a method for question answering, including:

[0005] Display a search page in a preset application, where the preset application is an application built for a preset organization;

[0006] In response to a trigger operation on the search page, display a target question, a target business party identifier, and target reply information corresponding to the target question in a target page; the target business party identifier is a business party identifier determined based on a target question type of the target question, the target business party is any one of multiple preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party.

[0007] In an exemplary embodiment, the displaying a search page in the preset application includes:

[0008] Display a login page of the preset application;

[0009] In response to a trigger operation on the login page, display a target login account of the current operating user;

[0010] In response to a login success instruction triggered based on the target login account, display a question input box and a preset question set for the current operating user in the search page of the preset application; the preset question is determined based on the current account attribute of the current operating user, and the current account attribute is determined based on the target login account.

[0011] In an exemplary embodiment, there are at least two preset questions. Responding to a trigger operation on the search page, displaying a target question, a target business party identifier, and target reply information corresponding to the target question in a target page includes:

[0012] Responding to a filtering operation on any one of the preset questions in the search page, determining the filtered preset question as the target question, and displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0013] In an exemplary embodiment, responding to a trigger operation on the search page, displaying a target question, a target business party identifier, and target reply information corresponding to the target question in a target page includes:

[0014] Responding to a question input operation in the question input box, displaying the target question and a search control in the question input box;

[0015] Responding to a trigger operation on the search control, displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0016] In an exemplary embodiment, displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page includes:

[0017] When the target question includes a document data source identifier, displaying the target question, the target business party identifier, the target reply information corresponding to the target question, and a target document link identifier corresponding to the target reply information in the target page; the target reply information is determined based on the target document.

[0018] In an exemplary embodiment, displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page includes:

[0019] Displaying the target question, question analysis prompt information, and an answer identifier in a preset page;

[0020] After the preset page is displayed for a preset duration, displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0021] In an exemplary embodiment, a reply stop generation control and a question follow-up input box are further displayed in the preset page, and the method further includes:

[0022] In response to a trigger operation for stopping generating a control based on the reply, stop generating the target reply information corresponding to the target question;

[0023] In response to a question input operation based on the question follow-up input box, display a follow-up question.

[0024] In an exemplary embodiment, the target page further displays associated questions of the target question, and the method further includes:

[0025] In response to a trigger operation based on the associated question, display the associated question, the business party identifier corresponding to the associated question, and the reply information corresponding to the associated question.

[0026] In an exemplary embodiment, the search page includes a first display area and a second display area. Displaying the question input box and a preset question set for the current operating user on the search page of the preset application includes:

[0027] Display the question input box in the first display area;

[0028] Display the preset question set for the current operating user in the second display area.

[0029] In an exemplary embodiment, displaying the preset question set for the current operating user in the second display area includes:

[0030] Display a first preset question and a second preset question set for the current operating user in the second display area; the first preset question is a question generated based on the current account attribute, and the second preset question is a question screened from the current hot questions of the preset organization; the current hot questions are questions in the historical questions of the preset organization whose attention parameter is greater than a preset threshold.

[0031] In an exemplary embodiment, after displaying the target login account of the current operating user in response to a trigger operation on the login page, the method further includes:

[0032] According to the target login account, obtain the current account attribute of the current operating user and determine candidate business parties to which the current operating user has access permissions;

[0033] Generate the first preset question according to the current account attribute and the candidate knowledge bases corresponding to the candidate business parties;

[0034] Obtain the current hot questions of the preset organization;

[0035] From the candidate service providers to which the current operating user has access rights, filter out the issues that match the candidate service providers from the current hot issues to obtain the second preset issue.

[0036] In an exemplary embodiment, before displaying the target issue, the target service provider identifier, and the target reply information corresponding to the target issue on the target page, the method further includes:

[0037] Input the target issue into a service provider identifier recognition model for service provider identifier recognition processing to obtain the target service provider identifier corresponding to the target issue;

[0038] Send a question reply request to the target application corresponding to the target service provider identifier, where the question reply request carries the target issue;

[0039] Receive the target reply information corresponding to the target issue sent by the target application.

[0040] According to a second aspect of the embodiments of the present disclosure, there is provided a question reply device, including:

[0041] A search page display module, configured to execute displaying a search page in a preset application, where the preset application is an application built for a preset organization;

[0042] A reply information display module, configured to execute in response to a trigger operation on the search page, displaying a target issue, a target service provider identifier, and target reply information corresponding to the target issue on a target page; the target service provider identifier is a service provider identifier determined based on the target issue type of the target issue, the target service provider is any one of a plurality of preset service providers corresponding to the preset organization, and the target reply information is information determined by the target service provider.

[0043] In an exemplary embodiment, the search page display module includes:

[0044] A login page display unit, configured to execute displaying the login page of the preset application;

[0045] A target account display unit, configured to execute in response to a trigger operation on the login page, displaying the target login account of the current operating user;

[0046] A preset question display unit, configured to execute in response to a login success instruction triggered based on the target login account, displaying the question input box and preset questions set for the current operating user on the search page of the preset application; the preset questions are determined based on the current account attributes of the current operating user, and the current account attributes are determined based on the target login account.

[0047] In an exemplary embodiment, there are at least two preset questions. The reply information display module is further configured to, in response to a filtering operation on any of the preset questions in the search page, determine the filtered preset question as the target question, and display the target question, the target service provider identifier, and the target reply information corresponding to the target question in the target page.

[0048] In an exemplary embodiment, the reply information display module includes:

[0049] A target question display unit, configured to, in response to a question input operation on the question input box, display the target question and a search control in the question input box;

[0050] A reply information display unit, configured to, in response to a triggering operation on the search control, display the target question, the target service provider identifier, and the target reply information corresponding to the target question in the target page.

[0051] In an exemplary embodiment, the reply information display module is further configured to, in the case where the target question includes a document data source identifier, display the target question, the target service provider identifier, the target reply information corresponding to the target question, and the target document link identifier corresponding to the target reply information in the target page; the target reply information is determined based on the target document.

[0052] In an exemplary embodiment, the reply information display module includes:

[0053] An answer identifier display unit, configured to display the target question, question analysis prompt information, and an answer identifier in a preset page;

[0054] A target question display unit, configured to, after the preset page is displayed for a preset duration, display the target question, the target service provider identifier, and the target reply information corresponding to the target question in the target page.

[0055] In an exemplary embodiment, a reply stop generation control and a question follow-up input box are further displayed in the preset page, and the apparatus further includes:

[0056] A stop module, configured to, in response to a triggering operation based on the reply stop generation control, stop generating the target reply information corresponding to the target question;

[0057] The follow-up question display module is configured to execute in response to a question input operation based on the question follow-up input box and display follow-up questions.

[0058] In an exemplary embodiment, the target page further displays associated questions of the target question, and the apparatus further includes:

[0059] The associated question display module is configured to execute in response to a trigger operation based on the associated question and display the associated question, the business party identifier corresponding to the associated question, and the reply information corresponding to the associated question.

[0060] In an exemplary embodiment, the search page includes a first display area and a second display area, and the preset question display unit includes:

[0061] The question input box display subunit is configured to execute and display the question input box in the first display area;

[0062] The preset question display subunit is configured to execute and display the preset questions set for the current operating user in the second display area.

[0063] In an exemplary embodiment, the preset question display subunit is further configured to execute and display a first preset question and a second preset question set for the current operating user in the second display area; the first preset question is a question generated based on the current account attribute, and the second preset question is a question screened from the current hot questions of the preset organization; the current hot questions are questions in the historical questions of the preset organization whose attention parameter is greater than a preset threshold.

[0064] In an exemplary embodiment, the apparatus further includes:

[0065] The candidate business party determination module is configured to execute and obtain the current account attribute of the current operating user according to the target login account and determine candidate business parties to which the current operating user has access rights;

[0066] The first preset question generation module is configured to execute and generate the first preset question according to the current account attribute and the candidate knowledge base corresponding to the candidate business party;

[0067] The current hot question acquisition module is configured to execute and acquire the current hot questions of the preset organization;

[0068] The second preset question generation module is configured to execute and screen questions matching the candidate business parties from the current hot questions according to the candidate business parties to which the current operating user has access rights to obtain the second preset question.

[0069] In an exemplary embodiment, the apparatus further includes:

[0070] A target identification determination module, configured to perform processing of identifying a business party identifier on the target problem by inputting the target problem into a business party identifier recognition model, to obtain a target business party identifier corresponding to the target problem;

[0071] A request sending module, configured to perform sending a question reply request to a target application corresponding to the target business party identifier, where the question reply request carries the target problem;

[0072] A target reply receiving module, configured to perform receiving target reply information corresponding to the target problem sent by the target application.

[0073] According to a third aspect of the embodiments of the present disclosure, there is provided an electronic device, including:

[0074] A processor;

[0075] A memory for storing executable instructions of the processor;

[0076] Wherein, the processor is configured to execute the instructions to implement the question reply method as described above.

[0077] According to a fourth aspect of the embodiments of the present disclosure, there is provided a computer-readable storage medium, when instructions in the computer-readable storage medium are executed by a processor of an electronic device, enabling the electronic device to execute the question reply method as described above.

[0078] According to a fifth aspect of the embodiments of the present disclosure, there is provided a computer program product, including a computer program, where when the computer program is executed by a processor, the question reply method as described above is implemented.

[0079] The technical solutions provided by the embodiments of the present disclosure at least bring the following beneficial effects:

[0080] The present disclosure displays a search page in a preset application, where the preset application is an application constructed for a preset organization; then in response to a trigger operation on the search page, a target problem, a target business party identifier, and target reply information corresponding to the target problem are displayed on a target page; the target business party identifier is a business party identifier determined based on a target problem type of the target problem, the target business party is any one of a plurality of preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party. While the present disclosure displays the target problem and the target reply information, it also displays the target business party identifier corresponding to the target reply information, facilitating the user to timely learn the reply business party of the target problem and improving the diversity of the displayed content on the question reply page.

[0081] It should be understood that the above general description and the following detailed description are merely exemplary and explanatory, and do not limit the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0082] The drawings herein are incorporated into and constitute a part of this specification, showing embodiments consistent with the present disclosure, and are used together with the specification to explain the principles of the present disclosure, and do not constitute an undue limitation on the present disclosure.

[0083] Figure 1 is an application environment diagram of a question answering method shown according to an exemplary embodiment.

[0084] Figure 2 is a flowchart of a question answering method shown according to an exemplary embodiment.

[0085] Figure 3 is a schematic diagram of a login page of a preset application shown according to an exemplary embodiment.

[0086] Figure 4 is a schematic diagram of a search page of a preset application shown according to an exemplary embodiment.

[0087] Figure 5 is a schematic diagram of a target page shown according to an exemplary embodiment.

[0088] Figure 6 is a schematic diagram of a target page where a target question includes a document data source identifier shown according to an exemplary embodiment.

[0089] Figure 7 is a schematic diagram of jumping from a preset page to a target page shown according to an exemplary embodiment.

[0090] Figure 8 is a block diagram of a question answering device shown according to an exemplary embodiment.

[0091] Figure 9 is a block diagram of a server shown according to an exemplary embodiment.

[0092] Figure 10 is a block diagram of an electronic device for question answering shown according to an exemplary embodiment;

[0093] Among them, the reference numerals in the figure are as follows:

[0094] The first input box 11, the second input box 12, the information determination control 13, the question input box 14, the preset question 15, the target question 16, the search control 17, the target business party identifier 18, the target reply information 19, the editing control 20, the artificial intelligence search control 21, the reply control 22, the refresh control 23, the like control 24, the target document link identifier 25, the question follow-up input box 26, the associated question 27, the reply stop generation control 28. Detailed implementation manners

[0095] To enable those of ordinary skill in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings.

[0096] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and do not necessarily have to be used to describe a specific order or sequence. It should be understood that such data used may be interchanged under appropriate circumstances so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The implementation manners described in the following exemplary embodiments do not represent all implementation manners consistent with the present disclosure. On the contrary, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0097] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for display, data for analysis, etc.) involved in the present disclosure are all information and data authorized by the user or fully authorized by all parties.

[0098] Please refer to Figure 1 , which shows an application environment diagram of a question reply method according to an exemplary embodiment. The application environment may include a server 01 and a client 02.

[0099] Specifically, in the embodiments of the present specification, the server 01 may include an independently operating server, or a distributed server, or a server cluster composed of multiple servers, and may also be a cloud server providing basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, CDN (Content Delivery Network), and big data and artificial intelligence platforms. The server 01 may include a network communication unit, a processor, a memory, and so on. Specifically, the server 01 may be used to determine the corresponding target business party identifier according to the target question and send the target business party identifier to the client 02.

[0100] Specifically, in the embodiments of this specification, the client 02 may include physical devices such as smart phones, desktop computers, tablet computers, laptop computers, digital assistants, smart wearable devices, in-vehicle terminals, etc., or may include software running on the physical devices, such as web pages provided to users by some service providers, or may also be applications provided to users by these service providers. Specifically, the client 02 may be used to display a target question, a target service provider identifier, and target reply information corresponding to the target question in a target page in response to a trigger operation on the search page.

[0101] Figure 2 is a flowchart of a question reply method shown according to an exemplary embodiment. As Figure 2 shown, this method may be applied to Figure 1 the client 02 shown below and includes the following steps.

[0102] In step S201, a search page is displayed in a preset application, and the preset application is an application built for a preset organization.

[0103] In the embodiments of the present disclosure, the preset organization may be an institution such as an enterprise or a company, and the preset application may be an application built for the preset organization, that is, only internal employees of the preset organization and external employees authorized by the preset organization have access rights to the preset application. The search page of the preset application may be used to determine the target question.

[0104] In step S203, in response to a trigger operation on the search page, a target question, a target service provider identifier, and target reply information corresponding to the target question are displayed in a target page; the target service provider identifier is a service provider identifier determined based on the target question type of the target question, the target service provider is any one of multiple preset service providers corresponding to the preset organization, and the target reply information is information determined by the target service provider.

[0105] In an embodiment of the present disclosure, the trigger operation in response to the search page may include an input operation in the question input box on the search page, and the input operation may include, but is not limited to, operations such as; it may also include a filtering operation on multiple preset questions displayed on the search page to determine a target question. Each department in the preset organization may be reorganized in advance, and departments with fewer related questions may be merged to construct multiple preset business departments, and a knowledge base corresponding to each preset business department may be constructed. Each knowledge base may correspond to multiple preset question types. Then, according to the business party identifier corresponding to each knowledge base and the preset question type corresponding to each knowledge base, a set of preset question types corresponding to each business party identifier is determined, and a business party question relationship library is constructed. After the target question is determined, the question type of the target question may be further determined to obtain the target question type; the business party identifier matching the target question type may be further searched in the business party question relationship library according to the target question type, so as to obtain the target business party identifier, and then the answer matching the target question may be searched in the knowledge base corresponding to the target business party identifier, thereby achieving the rapid and accurate determination of the target business party identifier and the reply information of the question; in this embodiment, according to the target question input on the search page, the target business party matching the target question may be filtered out from multiple preset business parties corresponding to the preset organization, and then the target business party gives the target reply information of the target question, thereby improving the question reply efficiency and the accuracy of the target reply information. Then, the target question, the target business party identifier, and the target reply information are displayed on the target page.

[0106] The present disclosure displays a search page in a preset application, where the preset application is an application constructed for a preset organization; then, in response to a trigger operation on the search page, the target question, the target business party identifier, and the target reply information corresponding to the target question are displayed on the target page; the target business party identifier is a business party identifier determined based on the target question type of the target question, the target business party is any one of multiple preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party. While the present disclosure displays the target question and the target reply information, it also displays the target business party identifier corresponding to the target reply information, facilitating the user to promptly learn the business party that replies to the target question and increasing the diversity of the content displayed on the question reply page.

[0107] Exemplarily, displaying the search page in the preset application may include: displaying the question input box and preset questions set for the current operating user on the search page of the preset application; thereby facilitating the user to quickly determine the target question based on the question input box or the preset questions.

[0108] In an embodiment of the present disclosure, displaying the search page in the preset application includes:

[0109] Display the login page of the preset application;

[0110] In response to a trigger operation on the login page, display the target login account of the current operating user;

[0111] In response to a login success instruction triggered based on the target login account, display the question input box and the preset questions set for the current operating user on the search page of the preset application; the preset questions are determined based on the current account attributes of the current operating user, and the current account attributes are determined based on the target login account.

[0112] In the embodiments of the present disclosure, before displaying the search page of the preset application, the user needs to first log in to the preset application, that is, first display the login page of the preset application; the login page of the preset application may include input boxes corresponding to the login account and the login password respectively. The user can log in to the preset application by entering the account and password in the input boxes; before the first login, the user needs to register an account in the preset application and can set different page display permissions for different accounts, that is, display different page information for different accounts according to the access permissions of different accounts. After successful login, the current account attributes of the current operating user can be determined based on the target login account, and the current account attributes may include but are not limited to the geographical location information of the current operating user, the associated region of personal information (such as the place where social security is paid), the user's historical preference information, historical question-asking questions, etc., and at least one preset question for the current operating user can be generated according to the current account attributes. Then display the search page of the preset application and display the question input box and the preset questions set for the current operating user on the search page, thereby improving the matching degree between the displayed preset questions and the current operating user, and further improving the click-through rate of the preset questions.

[0113] As Figure 3 shown, Figure 3 FIG. is a schematic diagram of the login page of a preset application. The login page of the preset application may include a first input box 11 corresponding to the login account and a second input box 12 corresponding to the login password. At the same time, an information determination control 13 is also displayed. After entering the target login account in the first input box 11 and entering the target login password in the second input box 12, click the information determination control 13 again to verify the target login account and the target login password, and in the case of successful verification, generate a login success instruction; then it can jump to Figure 4 the page shown in; Figure 4It is a schematic diagram of a search page for a preset application. In this search page, a question input box 14 and a preset question 15 set for the current operating user are displayed. The preset question 15 can include multiple questions. In some embodiments, the preset question can also be determined based on the current account account attributes of the current operating user and the current hot questions of the preset organization. The current hot question is a question in the historical questions of the preset organization whose attention parameter is greater than a preset threshold, and the preset threshold can be set according to the actual situation; it is also possible to sort the historical questions of the preset organization according to the attention parameter corresponding to each historical question, and determine the top target number of historical questions as the current hot questions.

[0114] In some embodiments, the search page includes a first display area and a second display area. Displaying the question input box and the preset question set for the current operating user in the search page of the preset application includes:

[0115] Display the question input box in the first display area;

[0116] Display the preset question set for the current operating user in the second display area.

[0117] In the embodiments of the present disclosure, the first display area and the second display area can be areas corresponding to any two different positions in the search page. Different information can be displayed in different display areas, and the question input box and the preset question are distinguished by the display position; continue as Figure 4 shown, Figure 4 In the search page of, the first display area is located above the second display area. The question input box 14 is displayed in the first display area, and the preset question 15 set for the current operating user is displayed in the second display area. The preset question 15 includes multiple questions.

[0118] In some embodiments, displaying the preset question set for the current operating user in the second display area includes:

[0119] Display the first preset question and the second preset question set for the current operating user in the second display area; the first preset question is a question generated based on the current account attributes, and the second preset question is a question screened from the current hot questions of the preset organization; the current hot question is a question in the historical questions of the preset organization whose attention parameter is greater than a preset threshold.

[0120] In the embodiments of the present disclosure, after the user successfully logs in, a first preset question can be generated according to the current account attribute, and a second preset question can be selected from the current hot issues of the preset organization; the current hot issues are the issues in the historical issues of the preset organization whose attention parameter is greater than a preset threshold; the preset threshold can be set according to the actual situation; the historical issues of the preset organization can also be sorted according to the attention parameter corresponding to each historical issue, and the top target number of historical issues can be determined as the current hot issues, so that the first preset question and the second preset question can be displayed on the target page at the same time, improving the diversity of the questions displayed on the page, thereby facilitating the user to quickly screen out the target questions and improving the convenience of determining the target questions.

[0121] In some embodiments, after presenting the target login account of the current operating user in response to a trigger operation on the login page, the method further includes:

[0122] According to the target login account, obtain the current account attribute of the current operating user and determine the candidate service providers to which the current operating user has access permissions;

[0123] Generate the first preset question according to the current account attribute and the candidate knowledge base corresponding to the candidate service providers;

[0124] Obtain the current hot issues of the preset organization;

[0125] According to the candidate service providers to which the current operating user has access permissions, screen out the questions matching the candidate service providers from the current hot issues to obtain the second preset question.

[0126] In the embodiments of the present disclosure, after presenting the target login account of the current operating user, the candidate service providers to which the current operating user has access permissions can be determined according to the target login account; knowledge bases corresponding to different service providers can be pre-constructed, and then the candidate knowledge bases corresponding to the candidate service providers can be obtained, and the questions matching the current account attribute can be screened out from the candidate knowledge bases corresponding to the candidate service providers as the first preset question, thereby improving the matching degree between the first preset question and the current operating user; then obtain the current hot issues of the preset organization, and according to the candidate service providers to which the current operating user has access permissions, screen out the questions matching the candidate service providers from the current hot issues to obtain the second preset question, thereby improving the matching degree between the second preset question and the current operating user.

[0127] In some embodiments, before presenting the target question, the target service provider identifier, and the target reply information corresponding to the target question on the target page, the method further includes:

[0128] Input the target problem into the business party identifier recognition model for business party identifier recognition processing to obtain the target business party identifier corresponding to the target problem;

[0129] Send a question reply request to the target application corresponding to the target business party identifier, where the question reply request carries the target problem;

[0130] Receive the target reply information corresponding to the target problem sent by the target application.

[0131] In the embodiments of the present disclosure, the target business party identifier corresponding to the target problem can also be directly predicted through a pre-trained business party identifier recognition model, which improves the determination efficiency and accuracy of the target business party identifier; then send a question reply request to the target application corresponding to the target business party identifier, where the question reply request carries the target problem; so that the target application can search for the target reply information matching the target problem in the target knowledge base corresponding to the target business party identifier, and then receive the target reply information corresponding to the target problem sent by the target application; thus, it realizes the accurate allocation of the target problem to the corresponding target application according to the target business party identifier, thereby improving the determination efficiency and accuracy of the target reply information.

[0132] In some embodiments, the training method of the business party identifier recognition model includes:

[0133] Obtain sample problems, and the sample problems are labeled with sample business party identifier tags;

[0134] Input the sample problems into the pre-trained model for business party identifier recognition processing to obtain sample business party identifier results;

[0135] Train the pre-trained model according to the difference between the sample business party identifier results and the sample business party identifier tags to obtain the business party identifier recognition model.

[0136] In the embodiments of this specification, the sample business party identification tag may include multiple business party identifications in a preset organization. Sample questions can be obtained by constructing questions based on each business party identification, and then a pre-trained model can be trained. The pre-trained model may include, but is not limited to, the BERT model (Bidirectional Encoder Representations from Transformers). The BERT model is a pre-trained language model based on the Transformer architecture, and Transformer is a deep learning model based on the "attention mechanism" and is widely used in the field of natural language processing. The target loss data can be determined according to the difference between the sample business party identification result and the sample business party identification tag; then, the model parameters of the pre-trained model can be adjusted according to the target loss data until the training end condition is met, and finally, the pre-trained model at the end of training is used as the business party identification recognition model.

[0137] As Figure 5 shown, Figure 5 it shows the target question 16 "How to issue a work certificate". If it is identified that the target question 16 belongs to the business scope of Human Resources (HR), the application number of HR is intelligently matched for reply, and the target question 16, the target business party identification 18, and the target reply information 19 corresponding to the target question are displayed on the page.

[0138] In some embodiments, a corresponding question and answer model can also be trained for each business party identification. After determining the target business party identification corresponding to the target question, the target question and answer model corresponding to the target business party identification can be further determined, so that the target question can be input into the target question and answer model to quickly obtain the target reply information.

[0139] In the embodiments of the present disclosure, the step of displaying the target question, the target business party identification, and the target reply information corresponding to the target question on the target page in response to the trigger operation on the search page includes:

[0140] In response to the question input operation on the question input box, the target question and a search control are displayed in the question input box;

[0141] In response to the trigger operation on the search control, the target question, the target business party identification, and the target reply information corresponding to the target question are displayed on the target page.

[0142] In an embodiment of the present disclosure, a question input box is displayed on the search page. Text input or voice input can be performed through the question input box to determine a target question, and the target question and a search control are displayed. Then, clicking on the search control can jump to the target page corresponding to the target reply information. Exemplarily, continuing as Figure 4 shown, Figure 4 in the question input box of, the target question 16 "How to issue a work certificate" and the search control 17 are displayed. By clicking on Figure 4 the search control 17 in, the Figure 5 shown target page can be displayed; and the target question 16, the target business party identifier 18, and the target reply information 19 corresponding to the target question are displayed on the target page. The target business party identifier 18 can be Human Resources (HR). At the same time, an edit control 20 corresponding to the target question 16 and an Artificial Intelligence (AI) search control 21 are also displayed on the target page. The edit control 20 can be used to re-edit the target question 16; the AI search control 21 is used to enter the AI search page. A reply control 22, a refresh control 23, and a like control 24 can also be displayed below the target reply information 19.

[0143] In an embodiment of the present disclosure, there are at least two preset questions. Responding to a trigger operation on the search page and displaying the target question, the target business party identifier, and the target reply information corresponding to the target question on the target page includes:

[0144] Responding to a filtering operation on any one of the preset questions on the search page, determining the filtered preset question as the target question, and displaying the target question, the target business party identifier, and the target reply information corresponding to the target question on the target page.

[0145] In an embodiment of the present disclosure, by clicking on any one of the preset questions on the search page, the filtered preset question can be determined as the target question, and the page can be jumped from the search page to the target page; and the target question, the target business party identifier, and the target reply information corresponding to the target question are displayed on the target page, thereby achieving quickly determining the target question according to the preset questions displayed on the page, and displaying the target question, the target business party identifier, and the target reply information corresponding to the target question, improving the determination efficiency and display efficiency of the target question.

[0146] Exemplarily, continuing as Figure 4 shown, by clicking on Figure 4 any one of the preset questions displayed in, it can jump to the Figure 5 shown target page, Figure 5It is a schematic diagram of a target page, such as Figure 5 shown, in the target page, the target question 16, the target business party identifier 18, and the target reply information 19 corresponding to the target question are displayed.

[0147] In an embodiment of the present disclosure, displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page includes:

[0148] When the target question includes a document data source identifier, display the target question, the target business party identifier, the target reply information corresponding to the target question, and the target document link identifier corresponding to the target reply information in the target page; the target reply information is determined based on the target document.

[0149] In an embodiment of the present disclosure, the target question may include a preset data source identifier, and the preset data source may include but is not limited to pictures, documents, videos, etc. When the target question includes a document data source identifier, the target document corresponding to the target question can be queried through the target business party identifier, and the target reply information can be summarized according to the target document, and then display the target question, the target business party identifier, the target reply information corresponding to the target question, and the target document link identifier corresponding to the target reply information in the target page; such as Figure 6 shown, Figure 6 It is a schematic diagram of a target page where the target question includes a document data source identifier. Among them, the document data source identifier may be "document". In the target page, the target question 16, the target business party identifier 18, the target reply information 19, and its corresponding target document link identifier 25 are displayed. Compared with the related art, where the directly found target document is directly displayed, in this embodiment, the target reply information determined based on the target document is also displayed, improving the diversity of the display content on the problem search result page.

[0150] In an embodiment of the present disclosure, there is at least one target document link identifier, and the method further includes:

[0151] In response to a filtering operation based on any target document link identifier, display the target document corresponding to the filtered target document link identifier.

[0152] In an embodiment of the present disclosure, any target document link identifier in the target page can be clicked to jump to the target document page corresponding to the target document link identifier, so as to facilitate quickly jumping from the search result display page to the associated document page. Continuing as Figure 6 shown, Figure 6 shows multiple target document link identifiers 25, and by clicking any one of them, you can jump to the page corresponding to the corresponding target document.

[0153] In an embodiment of the present disclosure, when there is no data source identifier in the target question, the displaying of the target question, the target service provider identifier, and the target reply information corresponding to the target question on the target page may include: displaying the target question, the current data source identifier, multiple candidate data source identifiers, and the initial reply information corresponding to the current data source identifier on the initial page; the multiple candidate data source identifiers include the target data source identifier; in response to a trigger operation on the target data source identifier, displaying the target question, the target service provider identifier, the target reply information, and the target link identifier corresponding to the target reply information on the target page; the target reply information is the reply information of the target question determined based on the target. Wherein, the current data source identifier is the default data source identifier, and the user can replace the data source according to the displayed multiple candidate data source identifiers, so as to facilitate querying the reply information matching the target data source identifier. The target data source identifier may include, but is not limited to, a document data source identifier.

[0154] In an embodiment, as Figure 5-6 shown, Figure 5-6 the target page in [the figure] also displays a question follow-up input box 26, so as to facilitate the user to conduct question follow-up through the question follow-up input box 26.

[0155] In an embodiment of the present disclosure, the displaying of the target question, the target service provider identifier, and the target reply information corresponding to the target question on the target page includes:

[0156] displaying the target question, question analysis prompt information, and answer identifiers on a preset page;

[0157] After the preset page is displayed for a preset duration, displaying the target question, the target service provider identifier, and the target reply information corresponding to the target question on the target page.

[0158] In an embodiment of the present disclosure, a preset page may also be set between the search page and the target page. The target question, question analysis prompt information, and answer identifiers may be displayed on the preset page. In some embodiments, the target service provider identifier may also be displayed; this preset page may be used as a buffer page during the query process of the target reply information to prompt the user that the answer to the target question is being searched. The preset duration for which the preset page is displayed may be determined according to the generation time of the target reply information. Exemplarily, the preset duration may be set to the generation time of the target reply information; by setting a preset page between the search page and the target page, the diversity of the content displayed during the page jump process is improved.

[0159] AsFigure 7 As shown Figure 7 It is a schematic diagram for jumping from a preset page to a target page; Figure 7 In Figure a, it is a schematic diagram of a preset page, which shows the target question 16 and its corresponding editing control 20, and also shows the question analysis prompt information "AI analyzes the question", the answer identifier, and the target business party identifier 18; When Figure 7 After Figure a shows the preset duration, it can jump to Figure 7 the page shown in Figure b Figure 7 In Figure b, it is a schematic diagram of a target page, which shows the target question 16, the target business party identifier 18, and the target reply information 19 corresponding to the target question.

[0160] In the embodiments of the present disclosure, the preset page also shows a reply stop generation control and a question follow-up input box, and the method further includes:

[0161] In response to a trigger operation based on the reply stop generation control, stop generating the target reply information corresponding to the target question;

[0162] In response to a question input operation based on the question follow-up input box, show the follow-up question.

[0163] In the embodiments of the present disclosure, a reply stop generation control and a question follow-up input box can be shown on the preset page. If the user changes their mind and stops the question consultation, they can click the reply stop generation control to stop generating the target reply information corresponding to the target question; they can also show the follow-up question and conduct a follow-up through the question input operation of the question follow-up input box; In some embodiments, while showing the question follow-up input box, related questions of the target question can also be shown. Continuing as Figure 7 shown Figure 7 Figure a also shows a question follow-up input box 26 and a reply stop generation control 28. By clicking the question follow-up input box 26, the generation of the target reply information corresponding to the target question can be stopped; By re-entering a follow-up question in the question follow-up input box 26, the follow-up question can continue to be shown.

[0164] In the embodiments of the present disclosure, the target page also shows related questions of the target question, and the method further includes:

[0165] In response to a trigger operation based on the related question, show the related question, the business party identifier corresponding to the related question, and the reply information corresponding to the related question.

[0166] In the embodiments of the present disclosure, after determining the target problem, the associated problems can be determined according to the target problem, and the associated problems can be further determined according to the target business party identifier corresponding to the target problem. Problems associated with the target problem can be queried from the target knowledge base corresponding to the target business party identifier as the associated problems, and the associated problems, the business party identifiers corresponding to the associated problems, and the reply information corresponding to the associated problems can be displayed on the target page.

[0167] Continue as Figure 5 shown, Figure 5 also shows multiple associated problems 27 corresponding to the target problem 16. By clicking on any one of the associated problems 27, one can continue to ask questions and obtain corresponding answers.

[0168] Figure 8 is a block diagram of a question reply device shown according to an exemplary embodiment. Referring to Figure 8 , the device includes:

[0169] A search page display module 810, configured to execute displaying a search page in a preset application, where the preset application is an application built for a preset organization;

[0170] A reply information display module 820, configured to execute, in response to a trigger operation on the search page, displaying a target problem, a target business party identifier, and the target reply information corresponding to the target problem on a target page; the target business party identifier is a business party identifier determined based on the target problem type of the target problem, the target business party is any one of multiple preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party.

[0171] In an exemplary implementation manner, the search page display module includes:

[0172] A login page display unit, configured to execute displaying the login page of the preset application;

[0173] A target account display unit, configured to execute, in response to a trigger operation on the login page, displaying the target login account of the current operating user;

[0174] A preset question display unit, configured to execute, in response to a login success instruction triggered based on the target login account, displaying the question input box and the preset questions set for the current operating user on the search page of the preset application; the preset questions are determined based on the current account attributes of the current operating user, and the current account attributes are determined based on the target login account.

[0175] In an exemplary embodiment, there are at least two preset questions. The reply information display module is further configured to, in response to a filtering operation on any one of the preset questions in the search page, determine the filtered preset question as the target question, and display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0176] In an exemplary embodiment, the reply information display module includes:

[0177] A target question display unit, configured to, in response to a question input operation on the question input box, display the target question and a search control in the question input box;

[0178] A reply information display unit, configured to, in response to a triggering operation on the search control, display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0179] In an exemplary embodiment, the reply information display module is further configured to, in the case where the target question includes a document data source identifier, display the target question, the target business party identifier, the target reply information corresponding to the target question, and the target document link identifier corresponding to the target reply information in the target page; the target reply information is determined based on the target document.

[0180] In an exemplary embodiment, the reply information display module includes:

[0181] An answer identifier display unit, configured to display the target question, question analysis prompt information, and an answer identifier in a preset page;

[0182] A target question display unit, configured to, after the preset page is displayed for a preset duration, display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

[0183] In an exemplary embodiment, the preset page further displays a reply stop generation control and a question follow-up input box, and the apparatus further includes:

[0184] A stop module, configured to, in response to a triggering operation based on the reply stop generation control, stop generating the target reply information corresponding to the target question;

[0185] A follow-up question display module, configured to, in response to a question input operation based on the question follow-up input box, display a follow-up question.

[0186] In an exemplary embodiment, the target page further displays associated questions of the target question, and the device further includes:

[0187] An associated question display module, configured to execute in response to a trigger operation based on the associated question, display the associated question, the business party identifier corresponding to the associated question, and the reply information corresponding to the associated question.

[0188] In an exemplary embodiment, the search page includes a first display area and a second display area, and the preset question display unit includes:

[0189] A question input box display subunit, configured to execute displaying the question input box in the first display area;

[0190] A preset question display subunit, configured to execute displaying the preset question set for the current operating user in the second display area.

[0191] In an exemplary embodiment, the preset question display subunit is further configured to execute displaying a first preset question and a second preset question set for the current operating user in the second display area; the first preset question is a question generated based on the current account attribute, and the second preset question is a question screened from the current hot questions of the preset organization; the current hot question is a question in the historical questions of the preset organization whose attention parameter is greater than a preset threshold.

[0192] In an exemplary embodiment, the device further includes:

[0193] A candidate business party determination module, configured to execute according to the target login account, obtain the current account attribute of the current operating user and determine candidate business parties to which the current operating user has access rights;

[0194] A first preset question generation module, configured to execute according to the current account attribute and the candidate knowledge base corresponding to the candidate business party, generate the first preset question;

[0195] A current hot question acquisition module, configured to execute acquiring the current hot questions of the preset organization;

[0196] A second preset question generation module, configured to execute according to the candidate business parties to which the current operating user has access rights, screen questions matching the candidate business parties from the current hot questions to obtain the second preset question.

[0197] In an exemplary embodiment, the device further includes:

[0198] A target identification determination module, configured to perform processing of identifying a business party identifier by inputting the target problem into a business party identifier recognition model, so as to obtain a target business party identifier corresponding to the target problem;

[0199] A request sending module, configured to perform sending a problem reply request to a target application corresponding to the target business party identifier, where the problem reply request carries the target problem;

[0200] A target reply receiving module, configured to perform receiving a target reply message corresponding to the target problem sent by the target application.

[0201] Regarding the device in the above embodiments, the specific manners in which each module performs operations have been described in detail in the embodiments related to the method, and will not be elaborated herein.

[0202] In an exemplary embodiment, an electronic device is further provided, including a processor; a memory for storing processor-executable instructions; wherein, when the processor is configured to execute the instructions stored on the memory, the problem reply method provided in any of the above embodiments is implemented.

[0203] The electronic device may be a terminal, a server, or a similar computing device. Taking the electronic device as a server as an example, Figure 9 is a block diagram of an electronic device shown according to an exemplary embodiment, as Figure 9 shown. The server 900 may vary greatly due to configuration or performance differences, and may include one or more central processing units (CPUs) 910 (the processor 910 may include, but is not limited to, a processing device such as a microprocessor MCU or a programmable logic device FPGA), a memory 930 for storing data, and one or more storage media 920 for storing application programs 923 or data 922 (for example, one or more mass storage devices). Among them, the memory 930 and the storage media 920 may be transient storage or persistent storage. The program stored in the storage media 920 may include one or more modules, and each module may include a series of instruction operations on the server. Further, the central processing unit 910 may be configured to communicate with the storage media 920 and execute a series of instruction operations in the storage media 920 on the server 900. The server 900 may further include one or more power supplies 960, one or more wired or wireless network interfaces 950, one or more input / output interfaces 940, and / or, one or more operating systems 921, such as Windows ServerTM, Mac OSXTM, UnixTM, LinuxTM, FreeBSDTM, and so on.

[0204] The input / output interface 940 can be used to receive or transmit data via a network. Specific examples of the above-mentioned network may include a wireless network provided by the communication provider of the server 900. In one example, the input / output interface 940 includes a network adapter (Network Interface Controller, NIC), which can be connected to other network devices through a base station so as to communicate with the Internet. In one example, the input / output interface 940 can be a Radio Frequency (RF) module, which is used to communicate with the Internet wirelessly.

[0205] Those of ordinary skill in the art can understand that Figure 9 The structure shown is only schematic and does not limit the structure of the above-mentioned electronic device. For example, the server 900 may also include more or fewer components than those shown in Figure 9 or have a different configuration from that shown in Figure 9 shown.

[0206] In an exemplary embodiment, a computer-readable storage medium including instructions is also provided, such as a memory 930 including instructions, and the above instructions can be executed by the processor 910 of the device 900 to complete the above method. Optionally, the computer-readable storage medium can be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, and optical data storage devices, etc.

[0207] In an exemplary embodiment, a computer program product is also provided, including a computer program, and when the computer program is executed by a processor, it implements the question reply method provided in any of the above embodiments.

[0208] Figure 10 is a block diagram of an electronic device for question reply shown according to an exemplary embodiment. The electronic device can be a terminal, and its internal structure diagram can be as shown in Figure 10As shown. The electronic device includes a processor, a memory, a network interface, a display screen, and an input device connected through a system bus. Among them, the processor of the electronic device is used to provide computing and control capabilities. The memory of the electronic device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The network interface of the electronic device is used to communicate with an external terminal through a network connection. The computer program, when executed by the processor, implements a problem reply method. The display screen of the electronic device can be a liquid crystal display screen or an electronic ink display screen. The input device of the electronic device can be a touch layer covering the display screen, or a button, a trackball, or a touchpad provided on the outer shell of the electronic device, or an external keyboard, touchpad, or mouse, etc.

[0209] Those skilled in the art can understand that Figure 10 the structure shown in is only a block diagram of some structures related to the solution of the present disclosure, and does not constitute a limitation on the electronic device to which the solution of the present disclosure is applied. The specific electronic device may include more or fewer components than those shown in the figure, or combine some components, or have different component arrangements.

[0210] The present disclosure displays a search page in a preset application, where the preset application is an application built for a preset organization; then, in response to a trigger operation on the search page, a target problem, a target business party identifier, and target reply information corresponding to the target problem are displayed on a target page; the target business party identifier is a business party identifier determined based on the target problem type of the target problem, the target business party is any one of a plurality of preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party. While the present disclosure displays the target problem and the target reply information, it also displays the target business party identifier corresponding to the target reply information, facilitating the user to timely learn the reply business party of the target problem and improving the diversity of the content displayed on the problem reply page.

[0211] Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be completed by instructing relevant hardware through a computer program. The computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above various methods. Among them, any reference to a memory, storage, database, or other medium used in the various embodiments provided in the present application can include non-volatile and / or volatile memories. Non-volatile memory can include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in many forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDR SDRAM), enhanced SDRAM (ESDRAM), synchronous link DRAM (SLDRAM), Rambus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and Rambus dynamic RAM (RDRAM), etc.

[0212] After considering the specification and practicing the invention disclosed herein, those skilled in the art will readily conceive of other embodiments of the present disclosure. This application is intended to cover any variations, uses, or adaptations of the present disclosure that follow the general principles of the present disclosure and include known common general knowledge or conventional technical means in the technical field not disclosed in the present disclosure. The specification and embodiments are only to be regarded as exemplary, and the true scope and spirit of the present disclosure are pointed out by the following claims.

[0213] It should be understood that the present disclosure is not limited to the exact structures described above and shown in the drawings, and various modifications and changes can be made without departing from its scope. The scope of the present disclosure is only limited by the appended claims.

Claims

1. A question answering method, characterized in that, Including: Display a search page in a preset application, where the preset application is an application built for a preset organization; In response to a trigger operation on the search page, display a target question, a target business party identifier, and target reply information corresponding to the target question in a target page; The target business party identifier is a business party identifier determined based on the target question type of the target question, the target business party is any one of multiple preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party.

2. The method according to claim 1, characterized in that, The displaying the search page in the preset application includes: Display the login page of the preset application; In response to a trigger operation on the login page, display the target login account of the current operating user; In response to a login success instruction triggered based on the target login account, display a question input box and preset questions set for the current operating user in the search page of the preset application; the preset questions are determined based on the current account attributes of the current operating user, and the current account attributes are determined based on the target login account.

3. The method according to claim 2, wherein There are at least two preset questions. The responding to a trigger operation on the search page and displaying a target question, a target business party identifier, and target reply information corresponding to the target question in a target page includes: In response to a filtering operation on any one of the preset questions in the search page, determine the filtered preset question as the target question, and display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

4. The method according to claim 2, wherein The responding to a trigger operation on the search page and displaying a target question, a target business party identifier, and target reply information corresponding to the target question in a target page includes: In response to a question input operation on the question input box, display the target question and a search control in the question input box; In response to a trigger operation on the search control, display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

5. The method according to claim 3 or 4, characterized in that, The displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page includes: When the target question includes a document data source identifier, display the target question, the target business party identifier, the target reply information corresponding to the target question, and a target document link identifier corresponding to the target reply information in the target page; the target reply information is determined based on the target document.

6. The method according to claim 3 or 4, characterized in that, The displaying the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page includes: Display the target question, question analysis prompt information, and answer identifiers in a preset page; After the preset page is displayed for a preset duration, display the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page.

7. The method according to claim 6, wherein The preset page also displays a reply stop generation control and a question follow-up input box, and the method further includes: In response to a trigger operation based on the reply stop generation control, stopping the generation of the target reply information corresponding to the target question; In response to a question input operation based on the question follow-up input box, displaying a follow-up question.

8. The method according to claim 1, characterized in that The target page also displays associated questions of the target question, and the method further includes: In response to a trigger operation based on the associated question, displaying the associated question, the business party identifier corresponding to the associated question, and the reply information corresponding to the associated question.

9. The method according to claim 2, characterized in that, The search page includes a first display area and a second display area. Displaying the question input box and the preset questions set for the current operating user in the search page of the preset application includes: Displaying the question input box in the first display area; Displaying the preset questions set for the current operating user in the second display area.

10. The method according to claim 9, wherein The displaying the preset questions set for the current operating user in the second display area includes: Displaying a first preset question and a second preset question set for the current operating user in the second display area; the first preset question is a question generated based on the current account attribute, and the second preset question is a question screened from the current hot questions of the preset organization; the current hot questions are questions in the historical questions of the preset organization whose attention parameter is greater than a preset threshold.

11. The method according to claim 10, wherein After the method displays the target login account of the current operating user in response to a trigger operation on the login page, the method further includes: According to the target login account, obtaining the current account attribute of the current operating user and determining candidate business parties to which the current operating user has access permissions; Generating the first preset question according to the current account attribute and the candidate knowledge base corresponding to the candidate business parties; Obtaining the current hot questions of the preset organization; According to the candidate business parties to which the current operating user has access permissions, screening questions that match the candidate business parties from the current hot questions to obtain the second preset question.

12. The method according to claim 3 or 4, characterized in that Before the method displays the target question, the target business party identifier, and the target reply information corresponding to the target question in the target page, the method further includes: Inputting the target question into a business party identifier recognition model for business party identifier recognition processing to obtain the target business party identifier corresponding to the target question; Sending a question reply request carrying the target question to the target application corresponding to the target business party identifier; Receiving the target reply information corresponding to the target question sent by the target application.

13. A problem reply device, characterized in that, Including: A search page display module configured to execute displaying a search page in a preset application, where the preset application is an application built for a preset organization; A reply information display module configured to execute, in response to a trigger operation on the search page, displaying a target question, a target business party identifier, and the target reply information corresponding to the target question in a target page; The target business party identifier is a business party identifier determined based on the target problem type of the target problem. The target business party is any one of multiple preset business parties corresponding to the preset organization, and the target reply information is information determined by the target business party.

14. An electronic device, characterized in that, Including: A processor; A memory for storing executable instructions of the processor; Wherein, the processor is configured to execute the instructions to implement the problem reply method according to any one of claims 1-12.

15. A computer-readable storage medium, characterized in that, When the instructions in the computer-readable storage medium are executed by the processor of the electronic device, the electronic device is enabled to execute the problem reply method according to any one of claims 1-12.

16. A computer program product, comprising computer instructions, characterized in that, When the computer instructions are executed by the processor, the problem reply method according to any one of claims 1-12 is implemented.

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