Information processing apparatus, information processing method, and non-transitory computer readable medium

Abstract

The invention relates to an information processing apparatus, an information processing method, and a non-transitory computer readable medium. The present disclosure improves techniques relating to delivery of goods. The information processing device (20) is provided with a control unit (23) that, when the delivery of the cargo to the designated delivery location is not completed before the scheduled delivery time, controls the delivery of the cargo to the designated delivery location within a delay time from the scheduled delivery time to a delivery completion time at which the delivery of the cargo is completed. Content that is set so as to be viewable by an order is provided to a terminal device (30) held by the order.

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing method, and a non-transitory computer-readable medium. Background Art

[0002] Conventionally, technologies related to the delivery of goods have been known. For example, Patent Document 1 discloses the following technology: in the delivery of goods with a specified delivery time, when a delay of a specified time or more has occurred with respect to the delivery time, service points are added according to the delay time.

[0003] Prior Art Documents

[0004] Patent Documents

[0005] Patent Document 1: Japanese Unexamined Patent Application Publication No. 2005-316542

[0006] However, Patent Document 1 does not disclose a method for reducing the stress of a user during the period in which the delivery of goods is delayed. Therefore, there is room for improvement in technologies related to the delivery of goods. Summary of the Invention

[0007] In view of this situation, an object of the present disclosure is to improve technologies related to the delivery of goods.

[0008] An information processing apparatus according to an embodiment of the present disclosure includes: a communication unit; and a control unit that communicates through the communication unit, and when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, the control unit provides content set to be viewable and audible by the subscriber of the goods to a terminal device held by the subscriber of the goods during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed.

[0009] An information processing method according to an embodiment of the present disclosure is executed by an information processing apparatus: when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, content set to be viewable and audible by the subscriber of the goods is provided to a terminal device held by the subscriber of the goods during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed.

[0010] A non-transitory computer-readable medium according to an embodiment of the present disclosure stores a program that causes an information processing apparatus to execute: when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, content set to be viewable and audible by the subscriber of the goods is provided to a terminal device held by the subscriber of the goods during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed.

[0011] Advantages of the Invention

[0012] According to an embodiment of the present disclosure, technologies related to the delivery of goods are improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0013] Figure 1 FIG. is a block diagram schematically showing a configuration example of a system according to an embodiment of the present disclosure.

[0014] Figure 2 FIG. is a flowchart showing an operation example of the information processing device.

[0015] Figure 3 FIG. is a schematic diagram illustrating an example of a system related to the delivery of goods.

[0016] Figure 4 FIG. is a schematic diagram illustrating the provision of content and the giving of incentives.

[0017] REFERENCE SIGNS LIST

[0018] 1: System; 2: Network; 3: Goods; 4: Subscriber; 5: Delivery Practitioner; 10: Vehicle; 10A: Navigation Device; 11: Communication Unit; 12: Positioning Unit; 13: Input Unit; 14: Output Unit; 15: Storage Unit; 16: Control Unit; 20: Information Processing Device; 21: Communication Unit; 22: Storage Unit; 23: Control Unit; 30: Terminal Device; 31: Communication Unit; 32: Input Unit; 33: Output Unit; 34: Storage Unit; 35: Control Unit. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0019] Hereinafter, embodiments of the present disclosure will be described.

[0020] (Summary of the Embodiment)

[0021] Refer to Figure 1 The summary of the system 1 according to the embodiment of the present disclosure will be described. The system 1 includes a vehicle 10, an information processing device 20, and a terminal device 30. The vehicle 10, the information processing device 20, and the terminal device 30 are communicably connected to a network 2 including, for example, the Internet and a mobile communication network.

[0022] The vehicle 10 is an automobile driven by a delivery practitioner of goods, but is not limited to an automobile and can be any vehicle. The automobile can be a gasoline vehicle, a BEV (Battery Electric Vehicle), an HEV (Hybrid Electric Vehicle), a PHEV (Plug-in Hybrid Electric Vehicle), an FCEV (Fuel Cell Electric Vehicle), etc., but is not limited thereto. The number of vehicles 10 included in the system 1 can be arbitrarily set.

[0023] The information processing device 20 is a computer such as a server device, for example. The information processing device 20 is communicably connected to the vehicle 10 and the terminal device 30 via the network 2.

[0024] The terminal device 30 is a smartphone, a tablet, a personal computer (PC: Personal Computer), etc., for example, but is not limited thereto and can be any information processing terminal. The terminal device 30 is a terminal device held by an orderer of goods and is communicably connected to the vehicle 10 and the information processing device 20 via the network 2.

[0025] First, an overview of the present embodiment will be described, and details will be described later. When the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, the information processing device 20 provides content set to be viewable and audible by the orderer to the terminal device 30 held by the orderer of the goods during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed.

[0026] Thus, according to the present embodiment, content set to be viewable and audible by the orderer is provided to the terminal device 30 during the delay time of the delivery of the goods. Therefore, the orderer can view and listen to the content on the terminal device 30 during the delay time of the delivery. Therefore, the technology related to the delivery of goods is improved in that the probability of reducing the stress of the orderer caused by the delay of the delivery is increased.

[0027] Next, each component of the system 1 will be described in detail.

[0028] (Configuration of the vehicle)

[0029] As Figure 1 shown, a navigation device 10A is mounted on the vehicle 10. The navigation device 10A includes a communication unit 11, a positioning unit 12, an input unit 13, an output unit 14, a storage unit 15, and a control unit 16.

[0030] The communication unit 11 includes one or more communication interfaces connected to the network 2. The communication interface corresponds to, for example, a mobile communication standard such as 4G (4th Generation) or 5G (5th Generation), but is not limited thereto. In the present embodiment, the navigation device 10A mounted on the vehicle 10 communicates with the information processing device 20 and the terminal device 30 via the communication unit 11 and the network 2.

[0031] The positioning unit 12 includes one or more devices for acquiring the position information of the vehicle 10. Specifically, the positioning unit 12 includes, for example, a receiver corresponding to GPS (Global Positioning System), but is not limited thereto, and may also include a receiver corresponding to any satellite positioning system.

[0032] The input unit 13 is configured to include at least one input interface capable of receiving an input from a delivery practitioner driving the vehicle 10. The input interface is, for example, a physical button, a capacitive button, a pointing device, a camera, a touch screen integrally provided with the display of the output unit 14 described later, or a microphone that collects the voice of the delivery practitioner, etc. However, the input interface is not limited thereto.

[0033] The output unit 14 is configured to include at least one voice output interface capable of outputting voice and at least one display interface capable of displaying text or images. The voice output interface is, for example, a speaker. The display interface is, for example, a display screen such as an LCD (Liquid Crystal Display) or an organic EL (Electroluminescent) display. However, the voice output interface and the display interface are not limited thereto.

[0034] The storage unit 15 includes one or more memories. The memory is, for example, a semiconductor memory, a magnetic memory, or an optical memory, etc., but is not limited thereto. Each memory included in the storage unit 15 may also function as a main storage device, an auxiliary storage device, or a cache memory, for example. The storage unit 15 stores any information for the operation of the vehicle 10. For example, the storage unit 15 may store a system program, an application program, embedded software, information on the delivery location of goods (address, position information, etc.), the scheduled delivery time of goods, and map information, etc. The information stored in the storage unit 15 may also be updated by information obtained from the network 2 via the communication unit 11.

[0035] The control unit 16 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), or a dedicated processor specialized for specific processing, but is not limited thereto. The programmable circuit is, for example, an FPGA (Field-Programmable Gate Array), but is not limited thereto. The dedicated circuit is, for example, an ASIC (Application Specific Integrated Circuit), but is not limited thereto. The control unit 16 controls the overall operation of the navigation device 10A.

[0036] (Configuration of the information processing device)

[0037] As Figure 1 shown, the information processing device 20 includes a communication unit 21, a storage unit 22, and a control unit 23.

[0038] The communication unit 21 includes one or more communication interfaces connected to the network 2. The communication interface corresponds to, for example, a mobile communication standard, a wired LAN (Local Area Network) standard, or a wireless LAN standard, but is not limited thereto and may correspond to any communication standard. In the present embodiment, the information processing device 20 communicates with the terminal device 30 and the navigation device 10A mounted on the vehicle 10 via the communication unit 21 and the network 2.

[0039] The storage unit 22 includes one or more memories. Each memory included in the storage unit 22 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores any information for the operation of the information processing device 20. For example, the storage unit 22 may store a system program, an application program, a database, and content for viewing and listening by the orderer of the goods. The information stored in the storage unit 22 may be updated, for example, with information obtained from the network 2 via the communication unit 21.

[0040] The control unit 23 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The control unit 23 controls the overall operation of the information processing device 20.

[0041] (Configuration of the terminal device)

[0042] As Figure 1 shown, the terminal device 30 includes a communication unit 31, an input unit 32, an output unit 33, a storage unit 34, and a control unit 35.

[0043] The communication unit 31 is configured to include at least one communication module that can be connected to the network 2. The communication module is, for example, a communication module corresponding to a mobile communication standard such as LTE (Long Term Evolution), 4G, or 5G. However, the communication module is not limited thereto. The communication module can correspond to any communication standard. In the present embodiment, the terminal device 30 communicates with the information processing device 20 and the navigation device 10A mounted on the vehicle 10 via the communication unit 31 and the network 2.

[0044] The input unit 32 is configured to include at least one input interface that can receive an input by the orderer of the goods. The input interface is, for example, a physical button, a capacitive button, a pointing device, a touch screen integrally provided with a display, or a microphone, etc. However, the input interface is not limited thereto.

[0045] The output unit 33 can output data. The output unit 33 is configured to include at least one output interface that can output data. The output interface is, for example, a display or a speaker, etc. The display is, for example, an LCD or an organic EL display, etc. However, the output interface is not limited thereto.

[0046] The storage unit 34 includes one or more memories. The memory is, for example, a semiconductor memory, a magnetic memory, or an optical memory, etc., but is not limited thereto. Each memory included in the storage unit 34 can also function as a main storage device, an auxiliary storage device, or a cache memory, for example. The storage unit 34 stores any information for the operation of the terminal device 30. For example, the storage unit 34 can store a system program, an application program, embedded software, and an incentive given from the information processing device 20, etc. The information stored in the storage unit 34 can also be updated by information obtained from the network 2 via the communication unit 31, for example.

[0047] The control unit 35 is configured to include at least one processor, at least one dedicated circuit, or a combination thereof. The control unit 35 controls each part of the terminal device 30 while performing processing related to the operation of the terminal device 30.

[0048] (Operation flow of the information processing device)

[0049] Refer to Figure 2 the operation flow to describe the operation of the information processing device 20 of the present embodiment. This operation relates to the provision of content to the orderer when the delivery of the goods is delayed.

[0050] S101: The control unit 23 notifies the navigation device 10A of the vehicle 10 and the terminal device 30 held by the orderer 4 of the scheduled delivery time Te for delivering the goods 3 to the designated delivery location Pd.

[0051] S102: The control unit 23 confirms whether the delivery of the goods 3 to the designated delivery location Pd has been completed before the scheduled delivery time Te. If the delivery is not completed, it proceeds to S103. If the delivery is completed, the information processing ends.

[0052] Figure 3 It is a schematic diagram illustrating an example of a system related to the delivery of the goods 3. As Figure 3 shown, the orderer 4 designates the delivery location Pd via the terminal device 30 and the network 2 to the information processing device 20 and entrusts the delivery of the goods 3. The information processing device 20 notifies the terminal device 30 of the scheduled delivery time Te, and designates the delivery location Pd and the scheduled delivery time Te to the vehicle 10 (delivery practitioner 5), and arranges the delivery of the goods 3.

[0053] The delivery location Pd is, for example, the business office or handling point of the delivery practitioner 5, convenience store, street express cabinet, the entrance porch in front of the orderer 4's own house, and the express box inside the orderer 4's own house, but is not limited thereto. The delivery practitioner 5 driving the vehicle 10 notifies the information processing device 20 and the terminal device 30 of the orderer 4 whether the delivery of the goods 3 to the designated delivery location Pd has been completed before the scheduled delivery time Te.

[0054] S103: The control unit 23 provides the content set to be viewable and audible by the orderer 4 to the terminal device 30 held by the orderer 4 of the goods 3.

[0055] The content is at least one of moving images, animations, music, and e-books that the orderer 4 can view and listen to on the terminal device 30. The content can also be works provided by providers offering video transmission services, music transmission services, or e-book services. In addition, the content can also be game applications such as computer games or smartphone games started on the terminal device 30.

[0056] Figure 4 It is a schematic diagram illustrating the provision of content X and the giving of incentive Y. As Figure 4 shown, when the delivery of the goods 3 is not completed before the scheduled delivery time Te, the control unit 23 provides the content X set to be viewable and audible by the orderer 4 on the terminal device 30 to the terminal device 30 held by the orderer 4. In Figure 4In the example, the subscriber 4 starts viewing content X at 14:00 (the start time Ts of viewing), and ends viewing at 15:20 (the end time Tf of viewing). The viewing time Tv from the start time Ts of viewing to the end time Tf of viewing is 1 hour and 20 minutes. The delay time Td is the time from the scheduled delivery time Te to the completion time Tc of delivery. The scheduled delivery time Te of the goods 3 is 13:30, and the completion time Tc of delivery of the goods 3 is 15:30. Therefore, the delay time Td is 2 hours. Thus, during the 2-hour delay time Td from the scheduled delivery time Te to the completion time Tc of delivery of the goods 3, the control unit 23 provides the content X that is set to be viewable by the subscriber 4 to the terminal device 30 held by the subscriber 4 of the goods 3.

[0057] Alternatively, in addition to providing the content X, the control unit 23 also provides a discount service limited to the delay time Td on a specified website for selling goods or services to the terminal device 30 of the subscriber 4 of the goods 3. In this case, the control unit 23 provides a link such as a URL (Uniform Resource Locator) for jumping to a specified web page to the terminal device 30.

[0058] S104: The control unit 23 confirms whether the provided content X is being viewed on the terminal device 30. If the content X is being viewed, it proceeds to S105; if the content X is not being viewed, it proceeds to S107.

[0059] S105 - S106: The control unit 23 predicts the time period during which the exciting part of the content X being viewed will be transmitted, and sets the predicted time period as the time period during which the delivery of the goods 3 is not carried out.

[0060] For example, when the content X is a video (referred to as video X1), the exciting part refers to the most important or most touching exciting scene in the video X1. The control unit 23 predicts, for example, using AI (Artificial Intelligence), etc., the time period during which the exciting scene will be transmitted during the transmission of the video X1. The control unit 23 predicts, for example, the time period from 50 minutes after the start of the transmission of the video X1 to 65 minutes after the start of the transmission of the video X1 as the time period of the exciting scene. In this case, when Figure 4 as shown, the start time Ts of viewing the video X1 is 14:00, the control unit 23 sets the time period from 14:50 to 15:05 as the time period during which the delivery of the goods 3 is not carried out. The control unit 23 notifies the navigation device 10A of the vehicle 10 driven by the delivery worker 5 and the terminal device 30 held by the subscriber 4 of the goods 3 via the network 2 of the set time period during which the delivery of the goods 3 is not carried out.

[0061] Alternatively, when a delivery time extension request is received from the terminal device 30, the control unit 23 accepts the extension request and notifies the navigation device 10A of the vehicle 10 and the terminal device 30 held by the subscriber 4 of the redetermined delivery scheduled time Te in response to the extension request.

[0062] S107: The control unit 23 confirms whether the delivery of the goods 3 to the designated delivery location Pd has been completed. If the delivery is not completed, return to S103; if the delivery is completed, proceed to S108.

[0063] The delivery practitioner 5 driving the vehicle 10 notifies the information processing device 20 and the terminal device 30 of the subscriber 4 of the delivery completion time Tc of the delivery of the goods 3 to the designated delivery location Pd via the communication unit 11 and the network 2.

[0064] S108: The control unit 23 obtains the delivery completion time Tc at which the goods 3 are delivered from the vehicle 10 and records the obtained delivery completion time Tc in the storage unit 22.

[0065] S109: The control unit 23 ends the provision of the content X at the delivery completion time Tc when the delivery of the goods 3 to the delivery location Pd is completed.

[0066] It may also be configured such that the provision of the content X to the terminal device 30 automatically ends at the delivery completion time Tc received from the vehicle 10.

[0067] S110: The control unit 23 gives an incentive in an amount corresponding to the length of the delay time Td from the delivery scheduled time Te to the delivery completion time Tc to the terminal device 30.

[0068] The incentive is at least one of service points, mileage, video viewing time, coupons, lottery tickets, and paid items in games, but is not limited thereto. Refer to again Figure 4 . In Figure 4 In the example shown, the delay time Td from 13:30 as the delivery scheduled time Te to 15:30 as the delivery completion time Tc is 2 hours. The control unit 23 gives the terminal device 30 an amount of service points equivalent to 2 hours. It may also be set such that when a predetermined amount of service points is accumulated in the terminal device 30, the subscriber 4 holding the terminal device 30 can obtain a discount on the purchase price of the next product or service according to the point balance, or obtain a privilege such as receiving a product selected from the catalog gifts during the next delivery.

[0069] As described above, in the case where the delivery of the goods 3 to the designated delivery location Pd is not completed before the scheduled delivery time Te, the information processing apparatus 20 of the present embodiment provides the content X set to be viewable and audible by the subscriber 4 of the goods 3 to the terminal device 30 held by the subscriber 4 of the goods 3 during the delay time Td from the scheduled delivery time Te until the delivery completion time Tc when the delivery of the goods 3 is completed.

[0070] According to this configuration, the content X set to be viewable and audible by the subscriber 4 is provided to the terminal device 30 during the delay time Td of the delivery of the goods 3. Therefore, the subscriber 4 can view and listen to the content X on the terminal device 30 during the delay time Td of the delivery. Therefore, the technology related to the delivery of goods is improved in that the probability of reducing the stress of the subscriber 4 caused by the delay of the delivery is increased.

[0071] The present disclosure has been described based on the respective drawings and embodiments. However, it should be noted that those skilled in the art can also make various modifications and changes based on the present disclosure. Therefore, it should be noted that these modifications and changes are included within the scope of the present disclosure. For example, the functions etc. included in each component and each step etc. can be reconfigured in a logically non - contradictory manner, and a plurality of components or steps etc. can be combined into one or divided.

[0072] For example, in the above - described embodiment, an embodiment in which the configuration and operation of the information processing apparatus 20 are distributed among a plurality of computers capable of communicating with each other can also be adopted. In addition, for example, an embodiment in which a part or all of the constituent elements of the information processing apparatus 20 are provided in the vehicle 10 can also be adopted. For example, the navigation device 10A mounted on the vehicle 10 can also include a part or all of the constituent elements of the information processing apparatus 20.

[0073] In addition, for example, an embodiment in which a general - purpose computer functions as the information processing apparatus 20 of the above - described embodiment can also be adopted. Specifically, a program describing the processing content of each function of the information processing apparatus 20 that implements the above - described embodiment is stored in the memory of a general - purpose computer, and the processor reads and executes this program. Therefore, the present disclosure can also be implemented as a program executable by a processor or a non - transitory computer - readable medium storing the program.

[0074] Hereinafter, a part of the embodiments of the present disclosure will be exemplified. However, it should be noted that the embodiments of the present disclosure are not limited thereto.

[0075] [Supplementary Note 1] An information processing apparatus includes: a communication unit; and a control unit that communicates through the communication unit. When the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, the control unit provides, during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed, content that is set to be audible and visible to the subscriber of the goods on a terminal device held by the subscriber.

[0076] [Supplementary Note 2] The information processing apparatus according to Supplementary Note 1, wherein the content is at least one of a moving image, an animation, music, and an e-book.

[0077] [Supplementary Note 3] The information processing apparatus according to Supplementary Note 1 or 2, wherein the control unit further provides a discount service limited to the delay time on a specified website for selling goods or services to the terminal device.

[0078] [Supplementary Note 4] The information processing apparatus according to any one of Supplementary Notes 1 to 3, wherein when the provided content is being audible and visible on the terminal device, the control unit predicts a period during which a highlight part of the content being audible and visible will be transmitted, and sets the predicted period as a period during which the delivery of the goods is not performed.

[0079] [Supplementary Note 5] The information processing apparatus according to any one of Supplementary Notes 1 to 4, wherein the control unit gives an incentive in an amount corresponding to the length of the delay time to the terminal device.

[0080] [Supplementary Note 6] The information processing apparatus according to Supplementary Note 5, wherein the incentive is at least one of service points, mileage, video viewing time, a coupon, a lottery ticket, and a paid item of a game.

[0081] [Supplementary Note 7] The information processing apparatus according to any one of Supplementary Notes 1 to 6, wherein when a delivery time extension request is received from the terminal device, the control unit notifies the terminal device of the scheduled delivery time set in response to the extension request.

[0082] [Supplementary Note 8] An information processing method executed by an information processing apparatus: When the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed, provide content that is set to be audible and visible to the subscriber of the goods on a terminal device held by the subscriber.

[0083] [Supplementary Note 9] The information processing method according to Supplementary Note 8, wherein the content is at least one of a moving image, an animation, music, and an e-book.

[0084] [Appendix Note 10] The information processing method according to Appendix Note 8 or 9, further executed by the information processing device: providing the terminal device with a discount service limited to the delay time on a specified website for selling goods or services.

[0085] [Appendix Note 11] The information processing method according to any one of Appendix Notes 8 to 10, wherein the information processing device further executes: when the provided content is being viewed or listened to on the terminal device, predicting the time period when the exciting part of the content being viewed or listened to will be transmitted; and setting the predicted time period as the time period when the delivery of the goods is not carried out.

[0086] [Appendix Note 12] The information processing method according to any one of Appendix Notes 8 to 11, wherein the information processing device further executes: giving the terminal device an incentive corresponding to the length of the delay time.

[0087] [Appendix Note 13] The information processing method according to Appendix Note 12, wherein the incentive is at least one of service points, mileage, video viewing time, coupons, lottery tickets, and paid items of games.

[0088] [Appendix Note 14] The information processing method according to any one of Appendix Notes 8 to 13, wherein the information processing device further executes: when a delivery time extension request is received from the terminal device, notifying the terminal device of the scheduled delivery time set in response to the extension request.

[0089] [Appendix Note 15] A non-transitory computer-readable medium storing a program that causes an information processing device to execute: when the delivery of goods to a specified delivery location is not completed before the scheduled delivery time, providing, during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed, content set to be viewable or listenable by the subscriber of the goods to the terminal device held by the subscriber.

[0090] [Appendix Note 16] The medium according to Appendix Note 15, wherein the content is at least one of moving images, animations, music, and e-books.

[0091] [Appendix Note 17] The medium according to Appendix Note 15 or 16, wherein the program causes the information processing device to further execute: providing the terminal device with a discount service limited to the delay time on a specified website for selling goods or services.

[0092] [Supplementary Note 18] The medium according to any one of Supplementary Notes 15 to 17, wherein the program causes the information processing device to further execute: predicting a time period during which a highlight portion of the content being viewed or listened to will be transmitted when the provided content is being viewed or listened to on the terminal device; and setting the predicted time period as a time period during which delivery of the goods is not performed.

[0093] [Supplementary Note 19] The medium according to any one of Supplementary Notes 15 to 18, wherein the program causes the information processing device to further execute: giving an amount of incentive corresponding to the length of the delay time to the terminal device.

[0094] [Supplementary Note 20] The medium according to Supplementary Note 19, wherein the incentive is at least one of service points, mileage, video viewing time, coupons, lottery tickets, and paid items in games.

Claims

1. An information processing apparatus, comprising: a communication unit; and a control unit that communicates via the communication unit, wherein, when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, the control unit provides, during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed, content that is set to be audible and visible to the subscriber of the goods on a terminal device held by the subscriber.

2. The information processing apparatus according to claim 1, wherein, the content is at least one of a moving image, an animation, music, and an e-book.

3. The information processing apparatus according to claim 1, wherein, the control unit further provides a discount service limited to the delay time on a prescribed website for selling goods or services to the terminal device.

4. The information processing apparatus according to claim 1, wherein, when the provided content is being audible and visible on the terminal device, the control unit predicts the period during which the exciting part of the content being audible and visible will be transmitted, and sets the predicted period as a period during which the delivery of the goods is not performed.

5. The information processing apparatus according to claim 1, wherein, the control unit gives an incentive in an amount corresponding to the length of the delay time to the terminal device.

6. The information processing apparatus according to claim 5, wherein, the incentive is at least one of service points, mileage, video viewing time, a coupon, a lottery ticket, and a paid item of a game.

7. The information processing apparatus according to claim 1, wherein, when a delivery time extension request is received from the terminal device, the control unit notifies the terminal device of the scheduled delivery time set in response to the extension request.

8. An information processing method, executed by an information processing apparatus: when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, providing, during the delay time from the scheduled delivery time to the delivery completion time when the delivery of the goods is completed, content that is set to be audible and visible to the subscriber of the goods on a terminal device held by the subscriber.

9. The information processing method according to claim 8, wherein, the content is at least one of a moving image, an animation, music, and an e-book.

10. The information processing method according to claim 8, wherein, the information processing apparatus further executes: providing a discount service limited to the delay time on a prescribed website for selling goods or services to the terminal device.

11. The information processing method according to claim 8, wherein, the information processing apparatus further executes: when the provided content is being audible and visible on the terminal device, predicting the period during which the exciting part of the content being audible and visible will be transmitted; and setting the predicted period as a period during which the delivery of the goods is not performed.

12. The information processing method according to claim 8, wherein, The information processing apparatus further performs: giving an amount of incentive corresponding to the length of the delay time to the terminal device.

13. The information processing method according to claim 12, wherein the incentive is at least one of service points, mileage, video viewing time, coupons, lottery tickets, and paid items of a game.

14. The information processing method according to claim 8, wherein the information processing apparatus further performs: when a delivery time extension request is received from the terminal device, notifying the terminal device of a scheduled delivery time set in response to the extension request.

15. A non-transitory computer-readable medium storing a program that causes an information processing apparatus to perform: when the delivery of goods to a designated delivery location is not completed before the scheduled delivery time, providing, to a terminal device held by an orderer of the goods, content that is set to be viewable by the orderer during a delay time from the scheduled delivery time until the delivery completion time when the delivery of the goods is completed.

16. The medium according to claim 15, wherein the content is at least one of moving images, animations, music, and e-books.

17. The medium according to claim 15, wherein the program causes the information processing apparatus to further perform: providing a discount service limited to the delay time on a specified website for selling goods or services to the terminal device.

18. The medium according to claim 15, wherein the program causes the information processing apparatus to further perform: when the provided content is being viewed on the terminal device, predicting a period during which a highlight part of the content being viewed will be transmitted; and setting the predicted period as a period during which the delivery of the goods is not performed.

19. The medium according to claim 15, wherein the program causes the information processing apparatus to further perform: giving an amount of incentive corresponding to the length of the delay time to the terminal device.

20. The medium according to claim 19, wherein the incentive is at least one of service points, mileage, video viewing time, coupons, lottery tickets, and paid items of a game.

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