Commodity information analysis method and system for intelligent conversation with multi-platform customer service system

Abstract

The invention provides a commodity information analysis method and system for intelligent conversation with a multi-platform customer service system, and the method comprises the steps: displaying a purchase management function interface of a first merchant user through equipment, executing a first selection operation through a goods intelligent consultation control of the purchase management function interface, and displaying a goods information setting page, the goods information setting page displays a goods information setting area and a demand creation control, the goods information setting area is used for inputting first goods information of a first goods expected to be purchased by the first merchant user, and the server inquires a result according to first goods supply comprehensive information corresponding to the first goods information. Therefore, the invention provides an automatic solution that a user can wait for checking the query result of the comprehensive supply information only by simply inputting the first goods information of the first goods and creating the query demand item, so that the complexity of manually summarizing the comprehensive supply information is greatly reduced, and the user experience is improved. And the convenience and efficiency of realizing the supply comprehensive information query function by the equipment are improved.

Description

Technical Field

[0001] The present application mainly relates to the field of information processing technology, and in particular to a commodity information analysis method and system for intelligent dialogue with a multi-platform customer service system. Background Art

[0002] Currently, e-commerce store management systems are able to provide merchant users with the function of listing products on various e-commerce platforms. However, before products are listed, the aggregation, analysis, and processing of product procurement information are also required. For example, in a scenario where a popular product is supplied by multiple manufacturers / channel merchants on multiple procurement and wholesale platforms, merchant users currently need to browse the product details pages of different channel merchants / manufacturers on each platform, and conduct detailed consultations and communications with the customer service of the corresponding stores on each platform to supplement the key information missing from the simple product details page, so as to fully understand the product's purchase quantity, logistics information, etc. The entire interaction process and information collation process is time-consuming and labor-intensive, and it is difficult to meet the usage needs of merchant users.

[0003] In addition, some intelligent shopping-assisted agents based on large models have emerged. Such agents can understand the description of users' product query needs in a dialogue mode, query product information based on background search algorithms, and finally process it into answer information and present it in the dialogue mode. However, this single case information is difficult to meet the actual usage needs of merchant users in e-commerce scenarios in terms of accuracy, demand adaptability, and comprehensiveness. Summary of the Invention

[0004] The present application provides a commodity information analysis method and system for intelligent dialogue with a multi-platform customer service system, and provides an automated solution in which the user only needs to simply enter the first commodity information of the first commodity and create a query requirement item, and then wait to view the supply comprehensive information query results. This greatly reduces the complexity of manually summarizing the supply comprehensive information and improves the convenience and efficiency of the device in realizing the supply comprehensive information query function.

[0005] In the first aspect, the present application provides a commodity information analysis method for intelligent dialogue with a multi-platform customer service system, including: displaying a purchase management function interface of a first merchant user, the purchase management function interface displaying a commodity intelligent consultation control; in response to a first selection operation for the commodity intelligent consultation control, displaying a commodity information setting page, the commodity information setting page displaying a commodity information setting area and a demand creation control, the commodity information setting area being used to enter the first commodity information of the first commodity that the first merchant user expects to purchase; in response to a second selection operation for the demand creation control, outputting a first prompt information, the first prompt information being used to indicate that a first consultation item for the first commodity has been created; in response to a third selection operation for the first consultation item of the first commodity in the first consultation result display page, displaying a first supply comprehensive information query result corresponding to the first commodity information.

[0006] In the second aspect, the present application provides a commodity information analysis system, including a terminal device and a server, wherein the terminal device is used to execute the steps performed by the terminal device in any method in the first aspect; and the server is used to execute the steps performed by the server in any method in the first aspect.

[0007] It can be seen that in the embodiment of the present application, the device displays the purchase management function interface of the first merchant user, and the purchase management function interface displays a product intelligent consultation control; in response to the first selection operation for the product intelligent consultation control, the product information setting page is displayed, and the product information setting page displays a product information setting area and a demand creation control, and the product information setting area is used to enter the first product information of the first product that the first merchant user expects to purchase; in response to the second selection operation for the demand creation control, the first prompt information is output, and the first prompt information is used to indicate that the first consultation item of the first product has been created; in response to the third selection operation for the first consultation item of the first product in the first consultation result display page, the first supply comprehensive information query result corresponding to the first product information is displayed. Therefore, compared with the existing scheme in which merchants and users manually interact to summarize supply information, and compared with the existing scheme in which shopping assistants based on large models provide product information to users in an instant dialogue mode, the device of the present application provides a new automated solution in the existing merchant management service system, which only requires users to simply enter the first product information of the first product and create a query requirement item, and then wait to view the supply comprehensive information query results. This greatly reduces the complexity of manually summarizing the supply comprehensive information and improves the convenience and efficiency of the device in implementing the supply comprehensive information query function. In addition, since the device adopts an interactive logic design of guiding the user to wait with the first prompt information between the second selection operation and the third selection operation, the interactive logic design concept can better adapt to the device side's long-term statistical analysis of the actual supply status information of the online procurement wholesale platform, thereby obtaining more comprehensive and accurate supply comprehensive information query results, which significantly improves the user experience compared to the instant dialogue mode of the existing shopping assistant. BRIEF DESCRIPTION OF THE DRAWINGS

[0008] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without any creative work.

[0009] Figure 1 A schematic diagram of the structure of a commodity information analysis system provided in an embodiment of the present application; Figure 2 A flowchart of a product information analysis method for intelligent dialogue with a multi-platform customer service system provided in an embodiment of the present application; Figure 3 A schematic diagram of the purchase management function interface provided in an embodiment of the present application; Figure 4 A schematic diagram of a product information setting page provided in an embodiment of the present application; Figure 5 A schematic diagram of a display method of the first prompt information provided in an embodiment of the present application; Figure 6 A schematic diagram of another display method of the first prompt information provided in an embodiment of the present application; Figure 7 A schematic diagram of displaying a second prompt message on the purchase management function interface provided in an embodiment of the present application; Figure 8 A schematic diagram of the first consultation result display page provided in an embodiment of the present application; Figure 9 A schematic diagram of the first comprehensive supply query result provided in an embodiment of the present application; Figure 10 A schematic diagram of the structure of the server provided in an embodiment of the present application. DETAILED DESCRIPTION

[0010] In order to enable those skilled in the art to better understand the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0011] The terms "first," "second," and the like in the specification and claims of this application and the accompanying drawings are used to distinguish between different objects, not to describe a particular order. Furthermore, the terms "including," "having," and any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, product, or apparatus comprising a series of steps or elements is not limited to the listed steps or elements but may optionally include steps or elements not listed, or may optionally include other steps or elements inherent to the process, method, product, or apparatus.

[0012] References herein to "embodiments" mean that a particular feature, structure, or characteristic described in connection with the embodiments may be included in at least one embodiment of the present application. The appearance of this phrase in various places in the specification does not necessarily refer to the same embodiment, nor does it constitute an independent or alternative embodiment that is mutually exclusive of other embodiments. It is understood, both explicitly and implicitly, by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0013] In the embodiments of this application, "and / or" describes the relationship between associated objects and indicates that three relationships can exist. For example, "A and / or B" can represent the following three situations: A exists alone; A and B exist simultaneously; and B exists alone. A and B can be singular or plural.

[0014] In the embodiments of the present application, the symbol " / " can indicate that the preceding and following objects are in an "or" relationship. In addition, the symbol " / " can also represent a division sign, that is, performing a division operation. For example, A / B can mean A divided by B.

[0015] In the embodiments of the present application, "at least one item" or similar expressions refers to any combination of these items, including any combination of single items or plural items, and refers to one or more, and multiple refers to two or more. For example, at least one item (item) of a, b, or c can represent the following seven situations: a, b, c, a and b, a and c, b and c, a, b, and c. Among them, each of a, b, and c can be an element or a set containing one or more elements.

[0016] In the embodiments of this application, "equal to" can be used in conjunction with "greater than" and is applicable to the technical solution adopted when "greater than" is used, and can also be used in conjunction with "less than" and is applicable to the technical solution adopted when "less than" is used. When "equal to" is used in conjunction with "greater than", it should not be used in conjunction with "less than"; when "equal to" is used in conjunction with "less than", it should not be used in conjunction with "greater than".

[0017] In order to solve the above technical problems, the present application provides a commodity information analysis method and system for intelligent dialogue with a multi-platform customer service system, and provides an automated solution in which the user only needs to simply enter the first product information of the first product and create a query request item, and then wait to view the supply comprehensive information query results. This greatly reduces the complexity of manually summarizing the supply comprehensive information and improves the convenience and efficiency of the device in realizing the supply comprehensive information query function.

[0018] The following specific embodiments describe in detail the technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0019] See also Figure 1 and Figure 2 , Figure 1 This is a structural diagram of a commodity information analysis system provided in an embodiment of the present application. Figure 2 A flowchart of a product information analysis method for intelligent dialogue with a multi-platform customer service system provided in an embodiment of the present application.

[0020] like Figure 1 As shown, the commodity information analysis system 1 includes a terminal device 10 and a server 20 , and the terminal device 10 and the server 20 are communicatively connected via a wired or wireless manner.

[0021] Among them, the terminal device 10 may specifically include a front-end device applied to the user side, which can realize functions such as data collection and data transmission, and can be a user equipment (UE) such as a mobile phone, a smart phone, a laptop computer, a digital broadcast receiver, a personal digital assistant (PDA), a tablet computer (PAD), AR glasses, a handheld device, a vehicle-mounted device, a wearable device, a computing device or other processing equipment connected to a wireless modem, a mobile station (MS), a mobile terminal (Mobile Terminal), etc. Alternatively, the terminal device 10 can also be a software application that can run in the above-mentioned electronic devices. For example, it can be an APP running on a mobile phone, etc. In the present application, the terminal device 10 includes a client device 101 and a mobile terminal device 102 of the target merchant user.

[0022] The server 20 may specifically include a server that is applied to one side of the network platform and is responsible for data processing in the background, which can realize functions such as data transmission and data processing. It can be a physical server or a server cluster or distributed system composed of multiple physical servers. In this embodiment, the number of servers is not specifically limited. Alternatively, it can also be a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDNs), and big data and artificial intelligence platforms.

[0023] For specific implementation, please refer to Figure 10 , Figure 10 A schematic diagram of the structure of the server provided in the embodiment of the present application is shown in FIG. Figure 10 As shown, the server 20 includes a processor 1001, a memory 1003, a communication interface 1002, and one or more programs 10031. The one or more programs 10031 are stored in the memory 1003 and are configured to be executed by the processor 1001. The above programs include methods for executing the methods described in the above embodiments.

[0024] The client device 101 is Figure 2 The execution body of the product information analysis method for intelligent dialogue with a multi-platform customer service system shown in FIG. 1 includes the following steps S201 to S204: Step S201: The client device displays a purchase management function interface of a first merchant user.

[0025] Among them, the purchase management function interface displays a product intelligent consultation control.

[0026] For specific implementation, see Figure 3 , Figure 3 This is a schematic diagram of the purchase management function interface provided in an embodiment of the present application. The purchase management function interface 3 includes a product intelligent consultation control.

[0027] Step S202: The client device displays a product information setting page in response to a first selection operation on the product intelligent consultation control.

[0028] The product information setting page displays a product information setting area and a demand creation control, and the product information setting area is used to enter the first product information of the first product that the first merchant user expects to purchase.

[0029] Among them, after the client device receives the user's first selection operation on the product intelligent consultation control, it displays the product information setting page, such as Figure 4 As shown, Figure 4 This is a schematic diagram of a product information setting page provided in an embodiment of the present application. The product information setting page 4 displays a product information setting area 41 and a demand creation control 42, wherein the product information setting area 41 is used to enter the first product information of the first product that the user expects to purchase, including but not limited to unit price, specifications, discount rules, and logistics information.

[0030] Step S203: The client device outputs first prompt information in response to the second selection operation of the demand creation control.

[0031] The first prompt information is used to indicate that the first consultation item for the first product has been created.

[0032] Among them, when the client device detects that the user performs the second selection operation on the demand creation control, the client outputs the first prompt information, and the first prompt information is used to indicate that the first consultation item of the first product has been created.

[0033] In some embodiments, the first prompt information is a prompt message displayed in a pop-up box on the product information setting page; or, the first prompt information is a prompt message displayed on the product information setting page.

[0034] Among them, see Figure 5 , Figure 5A schematic diagram of a display method of the first prompt information provided in the embodiment of the present application. When the first consultation item is created, the first prompt information 51 is displayed in a pop-up box on the product information setting page. Or, see Figure 6 , Figure 6 A schematic diagram of another display method of the first prompt information provided in an embodiment of the present application. After the first consultation item is created, the product information setting page also includes a prompt message display area 61, and the first prompt information is displayed in the prompt message display area 61.

[0035] In some embodiments, before responding to the third selection operation of the consultation matter for the first product in the first consultation result display page, the method also includes: responding to the fourth selection operation of the consultation result query control displayed on the purchase management function interface, displaying the first consultation result display page.

[0036] In some embodiments, before responding to the fourth selection operation of the consultation result query control displayed on the purchase management function interface, the method also includes: outputting a second prompt information, and the second prompt information is used to indicate that the consultation matter of the first product has been completed.

[0037] When the first consultation item is created, a first prompt message is displayed on the product information setting page. At the same time, the server creates a consultation result for the first consultation item according to the consultation request. When the consultation result is created, a second prompt message is output.

[0038] In specific implementation, the input method of the second prompt information includes the following: In some embodiments, the second prompt information is expressed in at least one of the following forms: a first notification message in the notification bar of the purchase management function interface; and a second notification message displayed in the system notification bar of the mobile terminal of the target merchant user; and a third notification message displayed in the store management application of the mobile terminal of the target merchant user; and a fourth notification message displayed in the SMS application of the mobile terminal of the target merchant user.

[0039] Among them, see Figure 3 、 Figure 7 , the purchase management function interface also includes a notification bar 31; see Figure 7 , a second prompt message is displayed in the notification bar 31.

[0040] Among them, in some embodiments, if the mobile terminal is installed with a store management application, the second prompt information notification can be made through the store management application; if the mobile terminal is not installed with a store management application, the second prompt information notification can be made through the system notification bar or SMS application of the mobile terminal.

[0041] During specific implementation, the server may further send a response message to the mobile terminal of the target merchant user. Specifically, the second prompt information may be displayed in the system notification bar of the mobile terminal of the target merchant user.

[0042] The server may also send a response message to the mobile terminal of the target merchant user. Specifically, the server may display the second prompt information in the store management application.

[0043] The server may also send a response message to the mobile terminal of the target merchant user. Specifically, the server may display the second prompt information in a text message application.

[0044] It should be noted that the above-mentioned prompting methods can be used alone or in combination in whole or in part, and this application does not impose any specific restrictions on this.

[0045] It can be seen that in this embodiment, the second prompt information is displayed in multiple ways through the client device and the mobile terminal device of the target merchant user, ensuring that the information can be delivered to the user end quickly and accurately, and ensuring that even if the user does not view the information in a certain way, the prompt information can be obtained in other ways.

[0046] Among them, see Figure 3 The purchase management function interface 3 also includes a consultation result query control, which is used to view the previous product consultation results. When the second prompt information is displayed on the purchase management function interface 3, after detecting the user's fourth selection operation on the consultation result query control, the first consultation result display page 8 of the first consultation matter is displayed. Figure 8 , Figure 8 Schematic diagram of the first consultation result display page provided in the embodiment of the present application. The first consultation result display page 8 includes the display of consultation items for each product of the system, and each consultation item includes the query result of the corresponding product information.

[0047] In step S204 , the client device displays a first comprehensive supply information query result corresponding to the first product information in response to the third selection operation on the first consultation item of the first product in the first consultation result display page.

[0048] When the client device detects the user's third selection operation on the first consultation item of the first product, the following is displayed: Figure 9 The first supply comprehensive query results are shown. Figure 9 A schematic diagram of the first comprehensive supply query result provided in an embodiment of the present application, wherein the first comprehensive supply query result includes a response result to the first product information.

[0049] In some embodiments, after outputting the second prompt information, the method further includes: displaying a second comprehensive supply information query result of the first product on the mobile terminal, and the second comprehensive supply information query result includes part or all of the information of the first comprehensive supply information query result.

[0050] Among them, after the second prompt information is output, the second supply comprehensive information query result of the first product is displayed on the mobile terminal of the target merchant user, and the second supply comprehensive information query result includes all or part of the information of the first supply comprehensive information query result.

[0051] In some embodiments, if a store management application is installed on the mobile terminal, after the user clicks the third notification message, the user can jump to the second consultation result display page of the store management application and display the second comprehensive supply information query result of the first product; If the mobile terminal does not have a store management application installed and the second prompt information is presented in the form of the fourth notification message, the second comprehensive supply information query result of the first product can be displayed on the SMS application interface after a click operation on the fourth notification message is detected.

[0052] It can be seen that under the combined effect of the above embodiment and the above step S204, the user can query the supply comprehensive information query results of the first product on the mobile terminal and the client at any time, which improves the convenience and efficiency of the device in realizing the supply comprehensive information query function.

[0053] It can be seen that in the embodiment of the present application, the device displays the purchase management function interface of the first merchant user, and the purchase management function interface displays a product intelligent consultation control; in response to the first selection operation for the product intelligent consultation control, the product information setting page is displayed, and the product information setting page displays a product information setting area and a demand creation control, and the product information setting area is used to enter the first product information of the first product that the first merchant user expects to purchase; in response to the second selection operation for the demand creation control, the first prompt information is output, and the first prompt information is used to indicate that the first consultation item of the first product has been created; in response to the third selection operation for the first consultation item of the first product in the first consultation result display page, the first supply comprehensive information query result corresponding to the first product information is displayed. Therefore, compared with the existing scheme in which merchants and users manually interact to summarize supply information, and compared with the existing scheme in which shopping assistants based on large models provide product information to users in an instant dialogue mode, the device of the present application provides a new automated solution in the existing merchant management service system, which only requires users to simply enter the first product information of the first product and create a query requirement item, and then wait to view the supply comprehensive information query results. This greatly reduces the complexity of manually summarizing the supply comprehensive information and improves the convenience and efficiency of the device in implementing the supply comprehensive information query function. In addition, since the device adopts an interactive logic design of guiding the user to wait with the first prompt information between the second selection operation and the third selection operation, the interactive logic design concept can better adapt to the device side's long-term statistical analysis of the actual supply status information of the online procurement wholesale platform, thereby obtaining more comprehensive and accurate supply comprehensive information query results, which significantly improves the user experience compared to the instant dialogue mode of the existing shopping assistant.

[0054] The specific implementation process of the server creating the consultation result of the first consultation matter according to the consultation request includes the following embodiments: In some embodiments, after the second selection operation in response to the demand creation control and before the third selection operation in response to the consultation matter of the first product in the first consultation result display page, the method also includes: obtaining the first supply comprehensive information query result of the first product based on the first product information.

[0055] It can be seen that in this embodiment, since the first comprehensive supply information query result obtained by the device is obtained based on the product information, that is, the product information strongly constrains the content scope of the first comprehensive supply information query result, the query result information can be made more convergent and accurate.

[0056] In some embodiments, obtaining the first supply comprehensive information query result of the first product based on the first product information includes: sending a product comprehensive information consultation request message carrying the first product information to a server, the product comprehensive information consultation request message being associated with the first supply comprehensive information query result; receiving a product comprehensive information consultation response message carrying the first supply comprehensive information query result from the server, and parsing the product comprehensive information consultation response message to obtain the first supply comprehensive information query result.

[0057] It can be seen that in this embodiment, the device can interact with the cloud server, rely on the efficient computing power of the cloud server to perform comprehensive data query, statistical analysis and processing, and finally obtain the first supply comprehensive information query result, which is conducive to improving the efficiency and comprehensiveness of the result query.

[0058] In some embodiments, the comprehensive product information consultation request message is used to instruct the server to perform the following operations: determine a first service interface based on the first product information, where the first service interface includes a first online procurement customer service chat interface and / or a first product sales page; when the first service interface includes the first online procurement customer service chat interface and the first product sales page, obtain a first product basic query data set using the first product sales page; and, perform first information extraction on the first product basic query data set to obtain a first supply key information set; and, Utilize the first online procurement customer service chat interface to execute a first product information intelligent dialogue consultation event to obtain a first product consultation dialogue data set; and perform a second information extraction on the first product consultation dialogue data set to obtain a second supply key information set; and analyze and process the first supply key information set and the second supply key information set to obtain the first supply comprehensive information query result of the first product information.

[0059] The first product sales interface includes the product details page and the product purchase page. Online customer service chats include chats with human and intelligent customer service agents, primarily using the intelligent agent chat method. The first basic product query dataset is the product basic query dataset obtained by aggregating and processing the data from the first product sales interface. The first product consultation conversation dataset is the product consultation conversation data obtained by aggregating and processing the data from the first online customer service chat interface.

[0060] Among them, in the case where the first online procurement customer service chat interface includes multiple online procurement customer service chat interfaces for the first product of multiple online procurement wholesale platform wholesale stores (such as the second online procurement customer service chat interface of the first online procurement wholesale platform wholesale store, and the third online procurement customer service chat interface of the second online procurement wholesale platform wholesale store), correspondingly, the first product sales page includes a set of marketing pages for the first product of multiple online procurement wholesale platform wholesale stores (such as the first marketing page set of the first online procurement wholesale platform wholesale store, and the second marketing page set of the second online procurement wholesale platform wholesale store). The marketing page set may include a product details page, and optionally include a product purchase page. Correspondingly, the first product basic query data set is a product basic query data set obtained after the aforementioned multiple marketing page sets are aggregated and processed.

[0061] In some embodiments, after the first information extraction is performed on the first product consultation dialogue data set to obtain the first product supply key information set, before the use of the first online procurement customer service chat interface to execute the first product information intelligent dialogue consultation event, the method also includes: querying the preset supply key information set based on the first supply key information set to obtain the second supply key information set that is missing from the first product sales page; using the first online procurement customer service chat interface to execute the first product information intelligent dialogue consultation event to obtain the first product consultation dialogue data set, including: creating the first product information intelligent dialogue consultation event based on the second supply key information set; and using the first online procurement customer service chat interface to execute the first product information intelligent dialogue consultation event to obtain the first product consultation dialogue data set.

[0062] The preset key supply information set includes key information about the first product, such as unit price, specifications, discount rules, logistics information, etc. The first product basic query data set obtained based on the first product sales interface may lack some information from the preset key supply information set. Therefore, querying the preset key supply information set based on the first key supply information set can obtain the second key supply information set that is missing from the first product sales page.

[0063] Utilizing the online procurement customer service intelligent agent, a first product information intelligent dialogue consultation event is created based on the second supply key information set, and the first product information intelligent dialogue consultation event is executed to obtain the first product consultation dialogue data set, so that the missing information in the first product supply key information set can be supplemented.

[0064] It can be seen that in this embodiment, the system can accurately analyze the missing first supply key information based on the first product basic query data set, and specifically execute the first product information intelligent dialogue consultation event on the first online procurement customer service chat interface based on the first supply key information, and then complete the first supply key information through dialogue with sales customer service.

[0065] It can be seen that in this embodiment, since the device's comprehensive supply information query result is a query result under the comprehensive constraints of the product consultation dialogue dataset and the product basic query dataset, and the product consultation dialogue dataset corresponds to the product information intelligent dialogue consultation event of the online procurement customer service chat interface, the data source of the product information is strongly constrained to the data set generated in the online procurement customer service chat interface. Since the supply information of the online procurement customer service chat interface is often the highest in terms of accuracy, comprehensiveness and refinement, it can effectively improve the comprehensiveness, accuracy and refinement of the supply comprehensive information query result generated by the device. In some embodiments, before outputting the first prompt message, the method further includes: outputting a third prompt message requesting the first merchant user to authorize the product information intelligent dialogue consultation event; and detecting a confirmation authorization operation for the third prompt message. Furthermore, the data content of the first product consultation dialogue dataset can be traced within the merchant user's client interface, i.e., the information is traceable, ensuring security and controllability.

[0066] An embodiment of the present application also provides a computer storage medium, wherein the computer storage medium stores a computer program for electronic data exchange, and the computer program enables a computer to execute part or all of the steps of any method described in the above method embodiments, and the above computer includes an electronic device.

[0067] It should be noted that for the aforementioned method embodiments, for the sake of simplicity, they are all expressed as a series of action combinations, but those skilled in the art should be aware that this application is not limited by the order of the actions described, because according to this application, certain steps can be performed in other orders or simultaneously. Secondly, those skilled in the art should also be aware that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required by this application.

[0068] In the above embodiments, the description of each embodiment has its own focus. For parts that are not described in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0069] In the several embodiments provided in this application, it should be understood that the disclosed devices can be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the above-mentioned units is only a logical function division. In actual implementation, there may be other division methods, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, and the indirect coupling or communication connection of devices or units can be electrical or other forms.

[0070] The units described above as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed across multiple network units. Some or all of these units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0071] In addition, the functional units in the various embodiments of the present application may be integrated into a single processing unit, or each unit may exist physically separately, or two or more units may be integrated into a single unit. The aforementioned integrated units may be implemented in the form of hardware or software functional units.

[0072] If the above-mentioned integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable memory. Based on this understanding, the technical solution of the present application, or the part that contributes to the existing technology, or all or part of the technical solution can be embodied in the form of a software product. The computer software product is stored in a memory and includes a number of instructions for enabling a computer device (which can be a personal computer, server or network device, etc.) to execute all or part of the steps of the above-mentioned methods in each embodiment of the present application. The aforementioned memory includes: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disk or optical disk, etc. Various media that can store program code.

[0073] Those skilled in the art will appreciate that all or part of the steps in the various methods of the above embodiments can be completed by a program instructing related hardware. The program can be stored in a computer-readable memory, which may include a flash drive, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk.

[0074] The above is a detailed introduction to the embodiments of the present application. Specific examples are used herein to illustrate the principles and implementation methods of the present application. The description of the above embodiments is only used to help understand the method and core idea of the present application. At the same time, for those skilled in the art, according to the idea of the present application, there may be changes in the specific implementation methods and application scope. In summary, the content of this specification should not be understood as a limitation on the present application.

Claims

1. A commodity information analysis method for intelligent dialogue with a multi-platform customer service system, characterized in that: include: Displaying a purchase management function interface for the first merchant user, wherein the purchase management function interface displays a product intelligent consultation control; In response to a first selection operation on the product intelligent consultation control, a product information setting page is displayed, wherein the product information setting page displays a product information setting area and a demand creation control, wherein the product information setting area is used to enter first product information of the first product that the first merchant user desires to purchase; In response to a second selection operation on the demand creation control, outputting first prompt information, wherein the first prompt information is used to indicate that a first consultation item for the first product has been created; In response to the third selection operation of the first consultation item for the first product in the first consultation result display page, the first supply comprehensive information query result corresponding to the first product information is displayed.

2. The method according to claim 1, characterized in that The first prompt information is a prompt message displayed in a pop-up box on the product information setting page; or The first prompt information is a prompt message displayed in the product information setting page.

3. The method according to claim 1, characterized in that Before responding to the third selection operation on the consultation item for the first product on the first consultation result display page, the method further includes: In response to a fourth selection operation on the consultation result query control displayed on the purchase management function interface, the first consultation result display page is displayed.

4. The method according to claim 3, characterized in that Before responding to the fourth selection operation of the consultation result query control displayed on the purchase management function interface, the method further includes: Output a second prompt message, where the second prompt message is used to indicate that the consultation matter regarding the first product has been completed.

5. The method according to claim 4, characterized in that The second prompt information may be in at least one of the following forms: A first notification message in the notification bar of the purchase management function interface; and A second notification message displayed in the system notification bar of the mobile terminal of the target merchant user; as well as, a third notification message displayed in a store management application of the target merchant user's mobile terminal; as well as, A fourth notification message displayed in the SMS application of the mobile terminal of the target merchant user.

6. The method according to claim 5, characterized in that After outputting the second prompt information, the method further includes: A second comprehensive supply information query result of the first product is displayed on the mobile terminal, and the second comprehensive supply information query result includes part or all of the information of the first comprehensive supply information query result.

7. The method according to claim 1 or 2, characterized in that After responding to the second selection operation on the demand creation control and before responding to the third selection operation on the consultation item for the first product on the first consultation result display page, the method further includes: The first comprehensive supply information query result of the first product is obtained based on the first product information.

8. The method according to claim 7, characterized in that The obtaining of the first comprehensive supply information query result of the first product according to the first product information includes: Sending a comprehensive product information inquiry request message carrying the first product information to a server, wherein the comprehensive product information inquiry request message is associated with the first comprehensive supply information query result; receiving a product comprehensive information inquiry response message carrying the first supply comprehensive information inquiry result from the server, The first comprehensive supply information query result is obtained by parsing the comprehensive product information inquiry response message.

9. The method according to claim 8, characterized in that The product comprehensive information consultation request message is used to instruct the server to perform the following operations: determining a first service interface based on the first product information, where the first service interface includes a first online purchasing customer service chat interface and / or a first product sales page; When the first service interface includes the first online purchasing customer service chat interface and the first product sales page, obtaining a first product basic query dataset using the first product sales page; as well as, Extracting first information from the first product basic query data set to obtain a first supply key information set; as well as, executing a first product information intelligent dialogue consultation event using the first online procurement customer service chat interface to obtain a first product consultation dialogue dataset; as well as, Performing a second information extraction on the first product consultation dialogue data set to obtain a second supply key information set; as well as, The first supply key information set and the second supply key information set are analyzed and processed to obtain the first supply comprehensive information query result of the first product information.

10. A commodity information analysis system, characterized in that: Including terminal devices and servers, The terminal device is configured to execute the steps executed by the terminal device in any method according to claims 1 to 9; The server is configured to execute the steps executed by the server in any method according to claims 1-9.

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