Shop integrated management system and shop integrated management method

Abstract

The invention discloses a shop integrated management system and a shop integrated management method. The shop integrated management method provided by the invention comprises the following steps: in response to execution of a shop management mode, enabling an unmanned terminal device and a plurality of devices in a shop to be connected in a communication mode; inputting, by the unmanned terminal device, a selection for one of the plurality of operation modes; and causing each of the plurality of devices in the shop that have received the signal corresponding to the selected operation mode to perform an operation related to the operation mode corresponding to the signal. Therefore, a plurality of devices in the shop can be made to operate at the same time according to the business state of the shop, and efficient shop integrated operation can be achieved with less manpower and light labor.

Description

Technical Field

[0001] The present invention relates to a shop integrated management system and a shop integrated management method, and more particularly, to a shop integrated management system and a shop integrated management method capable of enabling multiple devices to work simultaneously in an integrated manner according to the operating status of the shop. Background Art

[0002] To improve operational efficiency, self-service terminals for receiving customer order information are increasingly being installed. Furthermore, with the increasing demand for contactless or non-face-to-face transactions and the need to reduce costs associated with rising labor costs, one-person or unmanned shops are becoming increasingly popular in various industries.

[0003] Regarding self-service terminals, most stores use them for customers' ordering and checkout purposes. The information generated in the self-service terminals is transmitted to the administrator's POS (point of sale) equipment and synchronized, and then utilized for store operations.

[0004] However, current practices rely on linking kiosks with POS devices to synchronize order and checkout records, or to reflect information generated on the kiosks, such as inventory management and menu changes, on the POS devices. Furthermore, previous examples of kiosks linked to other devices have primarily focused on the basics of store operations, such as checkout, ordering, sales, and membership management, limiting their scope and use.

[0005] Furthermore, while store managers can control lighting and air conditioning individually or collectively through POS devices, this requires at least some manual control. Furthermore, in many cases, users must manually change the status of robots or some lighting and air conditioning equipment within the store. Consequently, unmanned stores face limitations in utilizing multiple devices within the store.

[0006] Therefore, when operating a one-person shop or an unmanned shop, it is necessary to explore solutions that can provide more convenience for users and enable administrators to further reduce operational labor. Summary of the Invention

[0007] Problems to be solved by the invention

[0008] Therefore, according to some embodiments of the present disclosure, the purpose is to provide a shop integrated management system and a shop integrated management method, which can further expand the utilization equipment and utilization scope of self-service terminals in shops.

[0009] Furthermore, according to some embodiments of the present disclosure, the purpose is to provide a shop integrated management system and a shop integrated management method, which can manage shops based on the linked equipment, or is not limited to a part of the shop operation, but considers the entire process of shop operation including before and after the shop opens, and grasps the shop operation with the situation as the center, so as to support and manage the entire process of shop operation.

[0010] Furthermore, according to some embodiments of the present disclosure, the purpose is to provide a shop integrated management system and a shop integrated management method, which can make it more convenient for users and minimize the time and labor of shop managers, while operating shops more efficiently.

[0011] Means for solving problems

[0012] In the shop integrated management method provided by the present disclosure, when the administrator notifies the business status of the shop using the unmanned terminal device, multiple devices in the shop can be operated simultaneously in accordance with the business status of the shop.

[0013] For example, when the business preparation state is notified, the monitoring screen in the store can be turned on, guiding the robot to move to the designated location to prepare for business, and the lighting equipment and air conditioning can work in the turned-on state.

[0014] Specifically, the shop integrated management method provided by an embodiment of the present invention may include the following steps: in response to the execution of the shop management mode, the unmanned terminal device is connected to multiple devices in the shop in a communicative manner; the selection input for one of multiple operating modes is received through the unmanned terminal device; and the multiple devices each receive a signal corresponding to the selected operating mode, and respectively perform actions related to the operating mode corresponding to the signal.

[0015] In an embodiment, the multiple devices may include one or more display devices, mobile robots, and two or more lighting devices, and the actions related to the corresponding operating modes include changes in at least one or more of the action status, control mode, screen status, position, function execution, and travel mode of each device corresponding to the selected operating mode.

[0016] In an embodiment, the unmanned terminal device may be one of the multiple devices, which includes a touch screen, and the step of receiving the selection for the operation mode is a step of receiving the selection input for one of the multiple operation modes using the first screen displayed on the touch screen of the unmanned terminal device as the store management mode is executed.

[0017] In an embodiment, the step of performing various actions related to the operation mode may include the step of displaying a second screen related to the selected operation mode on the touch screen in response to selection of an operation mode using the first screen.

[0018] In an embodiment, the selected operation mode may correspond to a specific operation mode among multiple operation modes that matches the business status of the store, and the business status of the store is one of business preparation, business in progress, business finishing, and business closing.

[0019] In an embodiment, the step of receiving a selection for the operating mode may include the step of selecting one of a plurality of operating modes based on a touch gesture performed on the first screen, and when the touch gesture is used to change from any one of the plurality of operating modes to another operating mode, the sub-selection menus activated for each operating mode are changed together and displayed on the first screen.

[0020] In an embodiment, the shop integrated management method may include the following steps: receiving a selection of a lower-level selection menu activated for the selected operating mode; including the first information about the selected operating mode and the second information about the selected lower-level selection menu in the signal, and transmitting them to the multiple devices respectively; and when an action related to the operating mode corresponding to the first information is to be performed, changing the action of the device related to the second information among the multiple devices to perform various actions related to the operating mode corresponding to the first information.

[0021] In an embodiment, the step of performing actions associated with the operation modes may include moving the mobile robot to a position associated with the selected operation mode and then performing an action corresponding to a set function.

[0022] In an embodiment, the initial position of the mobile robot related to the selected operating mode may be determined differently according to the attributes of the selected operating mode, and the action corresponding to the set function may be determined differently according to the attributes of the mobile robot, the selected operating mode, and whether a signal corresponding to the absence of the administrator is generated.

[0023] In an embodiment, the step of receiving a selection input for one of the multiple operation modes may include the step of receiving a selection input corresponding to the absence of an administrator through the unmanned terminal device during the execution of the operation mode corresponding to the store's business status, and the step of performing actions related to the operation mode includes the step of the mobile robot recognizing that the administrator is absent and switching the action from the first control mode corresponding to the store's business status to the second control mode corresponding to the absence of the administrator.

[0024] In an embodiment, the steps of performing actions related to the operation mode include the following steps: when executing the operation mode corresponding to the business tidying state of the shop, after the mobile robot moves to the designated position, it performs a travel mode for tracking the position of the administrator; when switching to the operation mode corresponding to the business closing state of the shop, the mobile robot performs a safe travel mode.

[0025] In an embodiment, the step of receiving a selection for the operation mode may include the following steps: setting an execution time of the operation mode according to a user input; and generating an input signal for selecting the corresponding operation mode in response to reaching the set execution time.

[0026] In an embodiment, the steps of performing actions related to the operating mode respectively include the following steps: determining whether at least one of the multiple devices is a device that can be upgraded by the system; requesting the server to confirm the system upgrade after opening the screen or before closing the screen on the device that can be upgraded by the system; and based on the response generated according to the request, displaying the business preparation screen or the business end screen after executing the system upgrade.

[0027] Furthermore, the integrated store management system provided by an embodiment of the present invention may include: multiple devices within a store; an unmanned terminal device, which, in response to the execution of a store management mode, is communicatively connected to the multiple devices; and a server, which uses at least one protocol to receive a first signal corresponding to an operation mode selected by the unmanned terminal device from among multiple operation modes, and transmits a second signal including operation mode information from the received first signal to each of the multiple devices. In this case, the multiple devices within the store can each receive the second signal and perform various actions related to the corresponding operation mode.

[0028] Effects of the Invention

[0029] The store integrated management system and store integrated management method provided in accordance with some embodiments of the present invention can overcome the limitations of previous self-service terminals that operate restrictively for the purposes of ordering, checkout, and advertising, and support and manage the entire process from preparation to completion of business operations within the store, thereby maximizing utilization.

[0030] Moreover, the shop integrated management system and shop integrated management method provided according to some embodiments of the present invention do not simply replace a part of the shop operation level conveniently, but intervene in the entire process of shop operation and integrate the operation with the situation as the center, thereby minimizing the operation manpower while satisfying the convenience of users and administrators.

[0031] Furthermore, according to some embodiments of the present invention, the integrated store management system and integrated store management method provide a method for simultaneously changing the operating status of all connected devices within a store to suit the current business conditions, simply by changing the store's operating mode. This enables efficient integrated store operations with minimal manpower and labor.

[0032] Moreover, according to the shop integrated management system and shop integrated management method provided by some embodiments of the present invention, during the period when the administrator is absent during business hours, the linked devices in the shop appropriately switch the action mode to operate in response to the absence of the administrator, thereby being able to distinguish between the situations where the administrator is present and the situation where the administrator is absent, thereby realizing contextual shop integrated operation. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] Figure 1 This is an illustrative structural diagram of the store integrated management system involved in the present invention.

[0034] Figure 2 This is an illustrative diagram showing the interior of a store to which the integrated store management system according to the present invention is applied.

[0035] Figure 3 It is a representative flow chart of the store integrated management method involved in the present invention.

[0036] Figure 4a 、 Figure 4b 、 Figure 5 、 Figure 6a 、 Figure 6b 、 Figure 6c 、 Figure 7a 、 Figure 7b This is a diagram showing an example of a screen and operation for each business status of a plurality of devices in a store, in accordance with the operation of the store integrated management system according to the present invention.

[0037] Figure 8This is a diagram showing an example screen for operating the unmanned terminal device according to the present invention in a plurality of usage modes.

[0038] Figure 9 These are illustrative diagrams for explaining the various operations of the mobile robot in each operation mode within a store according to the present invention.

[0039] Figure 10 as well as Figure 11 These are flow charts for illustrating another embodiment of the store integrated management method according to the present invention.

[0040] Figure 12 This is an illustrative diagram showing how the integrated store management system according to the present invention is integratedly managed for each store by an integrated operation solution provider. DETAILED DESCRIPTION

[0041] Hereinafter, the embodiments disclosed in this specification will be described in detail with reference to the accompanying drawings. The same reference numbers will be assigned to the same or similar components regardless of the figure numbers, and repeated descriptions will be omitted. The suffixes "module" and "section" of the components used in the following description are only assigned or mixed for the convenience of making the specification, and they themselves do not have a meaning or function of distinguishing one from another. In addition, when describing the embodiments disclosed in this specification, if it is judged that the specific description of the relevant known technology may obscure the purpose of the embodiments disclosed in this specification, its detailed description will be omitted. In addition, the drawings are only for the convenience of understanding the embodiments disclosed in this specification. The technical ideas disclosed in this specification are not limited by the drawings and should be understood to include all changes, equivalents or substitutes within the scope of the ideas and technology of the present invention.

[0042] Terms including ordinal numbers such as "first" and "second" may be used to describe various components, but the components are not limited by the terms. The terms are only used to distinguish one component from another.

[0043] When a component is referred to as being “connected” or “coupled” to another component, it may be directly connected or coupled to the other component, but it should be understood that other components may be present in between. Conversely, when a component is referred to as being “directly connected” or “directly coupled” to another component, it should be understood that no other components may be present in between.

[0044] Unless the context clearly indicates otherwise, a singular expression includes a plural expression.

[0045] In this application, it should be understood that terms such as "including" or "having" are intended to specify the existence of the features, numbers, steps, actions, constituent elements, parts or their combinations recorded in the specification, rather than excluding the existence or additional possibilities of one or more other features, numbers, steps, actions, constituent elements, parts or their combinations in advance.

[0046] On the other hand, the "shop integrated management system" disclosed in this specification is a system that provides integrated operations / businesses for one or more shops, and can be used here as a concept that includes physical devices, such as multiple devices installed in a shop, unmanned terminal devices that serve as control devices for context-centric operations, and networks for achieving communicative connections and one or more external / integrated servers, or additional devices that are equipped with / store applications / programs that implement such a shop integrated management system, or all of their applications / programs.

[0047] Figure 1 It is an illustrative structural diagram of the store integrated management system 1000 involved in the present invention.

[0048] Reference Figure 1 The store integrated management system 1000 can be configured to include an unmanned terminal device 100, multiple devices in the store connected through a network 50 using one or more communication protocols, namely a display device 200, a mobile robot 300, and environmental adjustment equipment 400 such as lighting equipment.

[0049] The unmanned terminal device 100 and the plurality of devices 200 , 300 , and 400 of the integrated store management system 1000 may be communicatively connected to one or more servers (not shown), and may send and receive data through the servers (not shown).

[0050] The server (not shown) may be, for example, a single server computer or similar system, or one or more server banks or multiple servers arranged in some other configuration. Furthermore, the server may be located in a single facility or in a "cloud" of servers distributed across various geographical locations.

[0051] Furthermore, the server (not shown) may receive a selection signal related to the operation mode control 110 from the unmanned terminal device 100. To this end, the unmanned terminal device 100 may receive a selection of one of a plurality of selectable operation modes through the operation mode control 110 and transmit a corresponding selection signal to the server.

[0052] Furthermore, the server (not shown) can transmit the (operation) status signal corresponding to the operation mode included in the selection signal related to the operation mode control 110 to the multiple devices 200, 300, 400 in the store. The multiple devices 200, 300, 400 in the store can identify the operation mode included in the (operation) status signal and perform corresponding actions.

[0053] The unmanned terminal device 100 may be an electronic device including a user interface, an input module, an output module, a memory module, a communication module, a processor, and the like.

[0054] The unmanned terminal device 100 may be a self-service terminal installed in a store.

[0055] In this case, the self-service terminal may include: a touch screen for processing customer orders, outputting advertisements, and performing operation mode control 110; and a placing table including a portion for extracting invoices.

[0056] The touch screen can be used to output screens, select inputs, and output results for the operation mode control 110. The touch screen can include, but is not limited to, LEDs, LCDs, or OLEDs stacked with touch sensors.

[0057] The touch screen can be realized in a double-sided display form. In this case, during the customer ordering process or operation mode control 110 can be completed on one display, an advertisement screen can be output on another display.

[0058] In another embodiment, the unmanned terminal device 100 may be implemented as a mobile terminal device. In this case, the store manager may use the unmanned terminal device 100 to remotely control the operation mode 110 instead of performing the operation mode control 110 in the store.

[0059] The unmanned terminal device 100 may operate in a manner that restrictively allows access for performing the operation mode control 110 .

[0060] For example, when the unmanned terminal device 100 wishes to execute the store management mode for the purpose of operating mode control 110, it may request user authentication by an appropriate method such as password input, QR code recognition, or fingerprint input. In this case, the unmanned terminal device 100 may operate in response to the user authentication result to enter the usage mode capable of operating mode control 110.

[0061] The network 50 is a communication network that connects the unmanned terminal device 100 with the plurality of devices 200, 300, and 400. It may include, for example, 3GPP (3rd Generation Partnership Project), LTE (Long Term Evolution), WIMAX (World Interoperability for Microwave Access), the Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), Bluetooth, NFC (Near Field Communication), satellite broadcasting networks, analog broadcasting networks, and DMB (Digital Multimedia Broadcasting) networks. However, the network 50 is not limited to these, and may include various wired and wireless communication networks.

[0062] In response to the execution of the shop management mode on the unmanned terminal device 100 , the unmanned terminal device 100 and the plurality of devices 200 , 300 , 400 in the shop may be connected to each other in a communicative manner via the network 50 using at least one communication protocol.

[0063] The plurality of devices 200 , 300 , and 400 communicatively connected to the unmanned terminal device 100 may include a display device 200 , a mobile robot 300 , and an environment adjustment device 400 within a store.

[0064] Display device 200 may include multiple display devices distinguishable by user or location, such as an administrator monitoring device and a customer tablet. The administrator monitoring device provides functions related to the administrator's work and may include, for example, a POS (Point of Sales) device, a tablet PC, or an IoT (Internet of Things) device. A customer tablet is a device provided to receive menu orders and input from customers. For example, it may be a tablet, mobile phone, wearable device, or other IoT device provided to each store, table, or customer.

[0065] The mobile robot 300 may include a plurality of mobile robots differentiated according to their purpose of use, for example, a delivery robot and a guide robot.

[0066] Delivery robots deliver ordered goods / food to customers at a store. Guidance robots provide customers with various information related to the location and usage of facilities, including information about their use. Both delivery robots and guidance robots can autonomously navigate within and around a store and perform their assigned functions. Furthermore, delivery robots and guidance robots can each include various output components, such as touchscreens, voice output units, LEDs, and tactile sensors, to provide customers with the information or guidance they need in various ways (visual, auditory, and tactile).

[0067] The environment adjustment device 400 in a shop is a device capable of monitoring and appropriately changing the environment in the shop, and may include, for example, an air conditioning system 310 , a lighting device 320 , an air purifier 330 and other environment adjustment devices in the shop.

[0068] The environmental conditioning equipment in the shop can measure and collect information such as temperature, humidity, CO2 concentration, dust concentration, illumination, sunlight, etc. in the shop through sensors set in at least one area in the shop. The air conditioning system 310, lighting equipment 320, air purifier 330, etc. can sense the measured and collected information and work and adjust in a way to maintain the environment in the shop in the best state.

[0069] The integrated store management system 1000 may operate by receiving a first signal corresponding to one of a plurality of operation modes selected by the unmanned terminal device 100 from a server (not shown) using at least one protocol.

[0070] When the server (not shown) that receives the first signal analyzes the received first signal and generates a second signal including the (selected) operating mode information corresponding to the first signal, or transmits the first signal intact, it can be received by multiple devices 200, 300, and 400 in the store respectively, and simultaneously start to perform respective actions suitable for their operating modes.

[0071] That is, the administrator does not personally operate each device in the store or only operates / adjusts some of the linked devices. Instead, all devices in the store can operate in an appropriate state through a single input of the current business status, thereby realizing context-centered integrated operations.

[0072] On the other hand, as a device included in the store integrated management system 1000, Figure 1The figure shows an unmanned terminal device (for example, a self-service terminal) 100, a display device (for example, an administrator device such as a management monitoring device (POS), a customer tablet (for example, a customer device)) 200, a mobile robot (for example, a delivery robot, a guide robot) 300, and an environmental conditioning device (for example, an air conditioning system 310, a lighting device 320, an air purifier 330) 400, but is not limited to these and can be linked with more in-store devices (for example, TV, billboards, stylus pens, washing machines, ovens, etc.).

[0073] In the following description, a self-service terminal is used as an example of an unmanned terminal device 100 for performing operation mode control 110 to expand the scope of use of the self-service terminal. However, it should be noted that in situations where a store does not have a self-service terminal, where a self-service terminal is unavailable due to a malfunction, or where an administrator can only perform operation mode control 110 remotely, other unmanned terminal devices, such as the administrator's mobile phone, PC, tablet, laptop, wearable device, etc., can be used.

[0074] Figure 2 The integrated store management system applicable to the present invention is shown, for example Figure 1 The interior of the shop 10 of the shop integrated management system 1000 described in FIG.

[0075] Reference Figure 2 A self-service terminal is used as the unmanned terminal device 100 for selecting multiple operation modes. The store management mode can be executed through the touch screen of the unmanned terminal device 100. At this time, the administrator can perform appropriate user authentication procedures through the self-service terminal to execute the store management mode.

[0076] When the store management mode is executed, screen information for performing the operation mode control 110 may be displayed on the touch screen of the unmanned terminal device 100 .

[0077] When executing the shop management mode, the unmanned terminal device 100 can be connected to multiple devices in the shop 10, such as multiple mobile robots 300A, 300B, environmental conditioning devices such as lighting equipment 320, display devices such as customer tablets, etc. in a communicative manner.

[0078] The administrator or the like can select an operation mode corresponding to the current business status from among a plurality of operation modes through the unmanned terminal device 100 .

[0079] The multiple operation modes may include a first operation mode corresponding to the "business preparation" state, a second operation mode corresponding to the "business in progress" state, a third operation mode corresponding to the "business finishing" state, and a fourth operation mode corresponding to the "business closed" state.

[0080] In an embodiment, the second operating mode corresponding to the currently operating state can be further subdivided based on the operating mode. For example, the second operating mode can include an operating mode for when the administrator is absent. Furthermore, for example, the second operating mode can include operating modes differentiated based on the business cycle, weekday, or time of day, such as mature, weekend, or nighttime operating modes. Furthermore, for example, the second operating mode can also include operating modes subdivided based on the number or density of visiting customers.

[0081] Multiple devices in the store can respectively identify the business status corresponding to the selected operation mode through the unmanned terminal device 100 and start actions related to the selected operation mode.

[0082] In an embodiment, the actions of the plurality of devices associated with the selected operating mode may include changes in at least one of the operating state, control mode, screen state, position, function execution, and travel mode of each device corresponding to the selected operating mode.

[0083] For example, in Figure 2 In the case where the operation mode corresponding to the "business ready" state is selected, the lighting equipment 320 in the shop 10 can work in the on state, and the mobile robots 300A and 300B can perform actions corresponding to business ready, such as opening the screen, outputting a power-on message (for example, "Hello", etc.), and moving to a designated location.

[0084] Multiple devices in a store can operate in a manner that links their respective processors and memories so that they can perform actions suitable for each operating mode. To this end, the processor of each device can access the memory, identify information related to the actions set according to each operating mode, and control the corresponding actions.

[0085] Furthermore, in some embodiments, the operation may be performed in such a manner that multiple devices in the store sequentially perform actions related to the selected operation mode in a specific order.

[0086] For example, when the operating mode corresponding to the "business ready" state is started, the response actions of multiple devices to the execution of the business ready state can be carried out in a continuous process as if manually started by the administrator. For example, first the lighting device 320 works in the on state, then the display device 200 is turned on, and then the mobile robot 300 outputs a power-on message and moves to the designated position.

[0087] As the status of multiple devices changes as actions related to the selected operating mode are performed, each status data can be transmitted to an administrator device, an unmanned terminal device, or an integrated server. For example, a POI device can receive changes in device status data within a store and display it on a screen.

[0088] On the other hand, the store integrated management system 1000 provided by the present disclosure is not only applicable to Figure 2 The shop 10 shown is a single shop or a shop of various forms, and can also be applied to multiple shops at the same time.

[0089] For example, when an administrator manages multiple shops, the business status of multiple shops can be changed or controlled simultaneously by simply selecting an operation mode through an unmanned terminal device in a shop (e.g., a self-service terminal) or a remote unmanned terminal device (e.g., a mobile phone).

[0090] As such, the shop integrated management system provided by the present disclosure does not simply replace a part of the shop operation conveniently, but intervenes in the entire process of shop operation to integrate operations with the situation as the center, thereby minimizing the operation manpower and achieving a quick and convenient integrated operation solution.

[0091] Figure 3 It is a representative flow chart of the store integrated management method involved in the present invention.

[0092] This can be done through the store integrated management system 1000 or its main processor Figure 3 The actions for each step of the method are shown.

[0093] Specifically, the unmanned terminal device constituting the shop integrated management system or the server communicating therewith, or the processors of the multiple devices in the shop linked with the unmanned terminal device can be used to perform the operation. Figure 3 Each step of the method shown. In some embodiments, each step can also be integrated and performed by a central server or main processor that controls / manages the store integrated management system.

[0094] Reference Figure 3 In response to the execution of the shop management mode, the shop integrated management system 1000 can connect the unmanned terminal device with multiple devices in the shop in a communicative manner (S10).

[0095] This can be done by using the unmanned terminal device 100 ( Figure 1 For example, the store management mode may be executed by inputting an input for converting the usage mode of the unmanned terminal device 100, such as a self-service terminal in a store, to a manager mode.

[0096] At this time, the unmanned terminal device 100 may require a user authentication procedure (eg, password input, authentication of biometric information, etc.) to switch to the administrator mode.

[0097] In this manner, when the shop management mode is executed, a screen for selecting one of the multiple operation modes ("first screen") may be displayed on the touch screen of the unmanned terminal device. The first screen displayed on the unmanned terminal device 100 may be used to select one of the multiple operation modes as the shop operation mode (S20).

[0098] At this point, the store's operating mode can be selected using the first screen with a single touch gesture from the administrator or by satisfying a set condition (for example, when the execution time for each operating mode is reached). In other words, selecting a store's operating mode eliminates the need for complex procedures or labor; with a single touch gesture, multiple devices within the store can simultaneously identify their current operating status.

[0099] Here, the multiple operating modes can be divided into the first to fourth operating modes, which correspond to the "open for business," "open for business," "open for business," and "closed for business" states, respectively. However, a store's operating modes are not necessarily limited to four operating modes, and a greater or fewer number of operating modes can be implemented, or the settings can be changed, as necessary.

[0100] A change from any one of the multiple operating modes to another mode indicates a change in business status. Multiple devices within the store can each receive a signal containing such information and identify the change in business status and the changed business status.

[0101] In addition, here, the multiple devices may include two or more of one or more display devices, mobile robots, and lighting devices installed in the store.

[0102] Next, each of the plurality of devices in the store may receive a signal corresponding to the operation mode selected by the unmanned terminal device 100 and perform an operation related to the operation mode corresponding to the signal ( S30 ).

[0103] The actions related to the operating mode corresponding to the signal may include at least one change in the action status of each device corresponding to the selected operating mode (for example, power on / off), control mode (for example, change of the mobile robot's guidance mode -> customer reception mode / tracking mode), screen status (for example, screen on / off, screen conversion corresponding to the business status), position (for example, the specified position of the mobile robot), execution of function and travel mode (for example, adjustment of the mobile robot's travel path, travel speed, etc.).

[0104] In some embodiments, the operation mode can be such that multiple devices within a store perform actions associated with a selected operation mode in a specific order. Furthermore, the status data of each of the multiple devices can be transmitted to an administrator device, an unmanned terminal device, or an integrated server to display the status of the devices within the store.

[0105] Below, refer to Figure 4a 、 Figure 4b 、 Figure 5 、 Figure 6a 、 Figure 6b 、 Figure 6c 、 Figure 7a 、 Figure 7b Specifically, let’s look at an example of multiple devices in a store performing related actions simultaneously according to each business status.

[0106] In the shop integrated management system 1000 provided by the present disclosure, the unmanned terminal device 100 ( Figure 1 ) can be a device in a store including a touch screen, such as a self-service terminal. In addition, the screen displayed on the touch screen of the unmanned terminal device 100 ("first screen") can be used to select one of the multiple operation modes through the unmanned terminal device 100.

[0107] The first screen may be displayed in response to the execution of the store management mode on the unmanned terminal device 100 for the operation mode control 110. The execution of the store management mode may be accompanied by procedures such as login and user authentication.

[0108] The first screen may include a user interface that can directly access any of the multiple operation modes. Figures 4a to 8 A more detailed description will be given of the structure and operation of the first screen.

[0109] The multiple operating modes, categorized based on the store's operating status, can be broadly divided into four states: "Operation Mode 1: Operation Preparation," "Operation Mode 2: Operation in Progress," "Operation Mode 3: Operation Setup," and "Operation Mode 4: Closing." However, this isn't limited to these four operating modes; a greater or fewer number of operating modes may be used, and a single operating mode may be subdivided into one or more sub-modes.

[0110] The multiple operating modes can each include information related to the corresponding business status. Therefore, a change from any one of the multiple operating modes to another indicates a change in business status. Multiple devices within the store can each receive a signal including this information and identify the change in business status and the changed business status.

[0111] For example, when changing from the first operating mode to the second operating mode, all devices in the store recognize the change from business preparation to business operation, and perform actions corresponding to the changed business operation state simultaneously or in a set order.

[0112] According to an embodiment, the selected operation mode among the plurality of operation modes displayed on the first screen corresponds to a specific operation mode among the plurality of operation modes that matches the business status of the store.

[0113] In the present disclosure, with a single input (e.g., a one-touch operation), multiple devices within a store can each identify the current business status and perform actions appropriate to that status. Specifically, a single input notifying the current business status via an unmanned terminal device (using the first screen) eliminates the need for direct or coordinated operation of at least some of the store's devices, allowing all devices within the store to operate in an integrated manner consistent with the business status. Therefore, when preparing for business, an administrator no longer needs to individually activate displays and environmental control devices within the store and personally activate mobile robots.

[0114] Below, we will look at the integration of equipment in stores that accompanies the selection of each operating model.

[0115] [Operation Mode 1 - Business Preparation Status]

[0116] Figure 4a as well as Figure 4b The following shows the operation of the equipment in the store and the screen changes accompanying the selection of the "first operation mode corresponding to business preparation" in the store. Figure 4a as well as Figure 4b , an example of the operation of the operation mode corresponding to “business preparation” performed by the operation mode control 110 performed in the unmanned terminal device 100 will be described.

[0117] Reference Figure 4a In response to the execution of the management mode on the touch screen of the unmanned terminal device 100, such as a kiosk terminal, a first screen 410 including a plurality of selectable operation mode display bars 411 may be displayed.

[0118] According to a touch gesture performed on the first screen 410 , the first operation mode 111 that matches the business preparation state can be selected from a plurality of selectable operation mode display bars 411 .

[0119] The multiple selectable operating mode display bar 411 can be implemented as a plurality of tabs corresponding to the multiple operating modes or as a progress bar with a left-right sliding motion, but is not limited thereto and can be implemented in various forms. The touch gesture for selecting one of the multiple operating modes by a single input may include, for example, a single-point touch input or a left-right sliding touch gesture.

[0120] In response to the selection input of the first operating mode 111, the first operating mode 111 is activated and displayed on the multiple selectable operating mode display bars 411. Then, a signal indicating the business status corresponding to the selection input of the first operating mode 111, namely the "business ready" state, is transmitted (via the server) to each device in the store.

[0121] The display device in the store, such as the administrator device 200A, can identify the business preparation state corresponding to the first operation mode, activate the screen of the administrator device, execute the startup (Splash ON) state of the store management application, and display the business preparation screen 420.

[0122] Another display device in the store, such as the customer device 200B, also recognizes the business preparation state corresponding to the first operation mode, turns on the power, activates the display, and starts up. Thus, a business preparation screen 440 including, for example, a checklist for preparing for business can be displayed.

[0123] The mobile robot 300 in the store identifies the business preparation state corresponding to the first operating mode, displays a startup message 431 on the mobile robot screen, and then moves to a designated location 432 (e.g., waiting location A). After moving to the designated location, a business preparation waiting screen 433 may be displayed on the mobile robot screen.

[0124] Furthermore, although not shown, the environmental conditioning equipment 400 in the shop, such as the air conditioning system, lighting equipment, air purifier, etc., which is identified as being in the business preparation state corresponding to the first operation mode, can automatically switch to the on state and maintain the business preparation waiting state.

[0125] Meanwhile, while multiple selectable operation mode display bars 411 are displayed on first screen 410, a sub-selection menu 412 activated for the selected operation mode, i.e., the first operation mode, may also be displayed. Activated sub-selection menu 412 may include detailed functions / operations of equipment within the store that can be transformed from the selected operation mode, i.e., the first operation mode.

[0126] The activated lower selection menu 412 may be implemented in a manner that allows for left-right and / or up-down scrolling. The activated lower selection menu 412 may be converted to an inactive state by a touch input performed on itself.

[0127] For example, when a touch input is made to the travel menu of the mobile robot in the lower selection menu 412 activated for the first operation mode, the function can be switched to an inactive state. This state change information is also transmitted to the mobile robot, thereby changing the detailed actions of the mobile robot corresponding to the first operation mode. Figure 4a In the example, after the mobile robot 300 outputs the power-on message 431 on the mobile robot screen, it does not move to the designated location, but only displays the business preparation waiting screen 433 at the current location.

[0128] Next, refer to Figure 4b , the selection of the aforementioned first operating mode and the accompanying process of integrated control of multiple devices in the store are explained.

[0129] like Figure 4b As shown, administrator 1 can use an unmanned terminal device 100 installed at the entrance of store 10, such as a self-service terminal (after logging in and user authentication procedures, etc.) to execute the store management mode. Using the first screen displayed in response, administrator 1 can select the first operating mode corresponding to the business preparation state with a single touch input. In this way, all devices in the store that receive the signal corresponding to the first operating mode will respectively perform the operation required to execute the business preparation state.

[0130] Thus, within a store, mobile robot 300 can, for example, move from initial position P1 to designated position P2, with air purifier 330, one of the environmental conditioning devices, activated, and air conditioning system 310 and lighting 320 switched on and operating in standby mode until the store opens. Administrator 1 no longer needs to activate each device within the store individually before opening, or control each linked device individually or in groups. This minimizes administrative manpower, effort, and time, while maximizing the efficiency of business preparation.

[0131] [Operation Mode 2 - Currently Operating]

[0132] Below, refer to Figure 5 , an example of the operation of the operation mode corresponding to “open for business” performed by the operation mode control 110 performed in the unmanned terminal device 100 will be described.

[0133] Reference Figure 4a, the second operation mode 112 matching the business operation state can be selected on the first screen 511 displayed on the touch screen of the unmanned terminal device 100, that is, the kiosk terminal.

[0134] For example, a plurality of selectable operation mode display bars 411 ( Figure 4a ) to carry out the first operation mode 111( Figure 4a ), in response to a touch gesture for transitioning to the second operation mode 112 (for example, a touch gesture for dragging the slider of the progress bar to the right), the second operation mode 112 is performed.

[0135] At this time, an icon may be displayed in an area of ​​the first screen 511, such as the upper right corner, indicating the usage mode of the self-service terminal and the switchable usage modes. For example, the upper right corner of the first screen 511 may display "Administrator Mode" as the current usage mode of the self-service terminal in an active state, or "Guest Mode" in an inactive state. The displayed icon may include a toggle key function for switching the usage mode of the self-service terminal.

[0136] On the other hand, in response to the selection input of the second operating mode 112, the second operating mode 112 is activated and displayed on the first screen 511. Then, a signal indicating the business status corresponding to the selection input of the second operating mode 112, that is, the "open for business" status, is transmitted (via the server) to each device in the store.

[0137] The display device in the store, for example, the administrator device 200A can recognize the business state corresponding to the second operation mode, and display the business preparation screen 420 ( Figure 4a ) switches to the business mode screen 520 and displays it.

[0138] Another display device in the store, for example, the customer device 200B, is switched to the order mode screen 540 in response to the recognition of the business state corresponding to the second operation mode.

[0139] The mobile robot 300 in the store can identify the business preparation status corresponding to the second operation mode and perform the functions of the guide robot / delivery robot so as to display the business waiting screen 531 on the mobile robot screen and display the mobile location selection screen 532 based on the input of the customer / host applied to the waiting screen 531.

[0140] Furthermore, although not shown in the figure, the environmental conditioning equipment 400 in the shop that is currently operating and corresponding to the second operating mode can collect environmental information such as temperature, humidity, CO2 concentration, dust concentration, illumination, and sunlight in the shop and adjust itself so as to maintain the best shop environment during business hours.

[0141] On the other hand, when switching from the first operating mode to the second operating mode using the first screen 511, the sub-selection menus activated for the selected operating mode are also changed. For example, a sub-selection menu that was inactive in the business preparation state corresponding to the first operating mode can be activated in the business operation state corresponding to the second operating mode, and the administrator can adjust the detailed functions of the current operating mode through the activated sub-selection menu.

[0142] Furthermore, according to the embodiment, in response to the action of selecting an operating mode using the first screen displayed on the touch screen of the unmanned terminal device 100, a second screen can be displayed on the touch screen through an action related to the selected operating mode. In other words, by automatically switching the unmanned terminal device 100 from a mode for operating mode control 110 to a mode for processing customer orders, the scope of use of the unmanned terminal device 100, i.e., the self-service terminal, can be expanded.

[0143] For example, in Figure 5 In the example, even when the unmanned terminal device 100, i.e., the kiosk terminal, is being used in administrator mode, the kiosk terminal can be switched from administrator mode to visitor mode 512 for order processing when a certain time has passed since the second operating mode matching the business operation state was executed, or when a touch gesture is applied to the usage mode display including the switch key function. This is because the output of the business mode screen for order processing is also applied to the kiosk terminal through the action corresponding to the selected operating mode.

[0144] The principle is that since it usually takes a long time to switch from the business status to the next operation mode (for example, business setting up / closing), the original function of the self-service terminal can be performed by automatic conversion, thereby expanding the scope of use of the self-service terminal.

[0145] [Details of the second operating model - the state where the administrator is absent during business hours]

[0146] On the other hand, while the second operation mode matching the operating state is being performed, a more detailed transformation of the operation mode may be necessary.

[0147] For example, if a large number of customers visit during a store manager's absence, or if business operations change during different business hours, the second operating model may need to be subdivided. Specifically, it is preferable to modify the operation of some of the multiple devices in the store so that even during a store manager's absence, the store can still provide the required business services to customers.

[0148] Figure 6a 、 Figure 6b 、 Figure 6c Shows the aforementioned Figure 5 An example of an operation corresponding to a modified operation mode of "when the administrator is absent" in the operation mode of FIG.

[0149] If an input notifying "Manager Absence" is received during the second operating mode, a corresponding signal is transmitted to multiple devices within the store. This allows at least some of the devices within the store to change one or more of their current control mode, screen state, position, function, or operating state to operate in the second operating mode, thereby performing actions corresponding to the absence of the manager.

[0150] Specifically, only through Figure 5 A single touch of a specific key / area included in the screen 511 of the unmanned terminal device 100 can maintain the current business status and complete the input of notifying the manager of the absence. Figure 8 Provide more specific explanation.

[0151] Reference Figures 6a to 6c , describing actions performed by at least some of the multiple devices in a store that do not correspond to the absence of an administrator.

[0152] In response to the "Manager Absent" action being executed during the second operation mode, the unmanned terminal device 100 may switch to a guest mode for processing customer orders. When the touch screen of the unmanned terminal device 100 is switched to guest mode, the screen may include a call 611 for calling a staff member / call for assistance and an on-site reservation menu 612 for processing on-site reservations without a manager.

[0153] Specifically, refer to Figure 6b , a call 611 , an on-site reservation menu 612 , a reservation inquiry menu 613 , a guide menu 614 and a settlement menu 615 may be displayed on a visitor mode screen 610 of the self-service terminal.

[0154] The customer can touch Call 611 on the visitor mode screen 610 to request help through a connection with another staff member (or automatically call the mobile phone of an off-site manager), select the Guidance menu 614 to confirm stored Q&A information, or receive help from a nearby mobile robot 300. Furthermore, when the On-site Reservation menu 612 is selected, the mobile robot 300 in the store moves to the location of the unmanned terminal device 100 where the customer is located, handles on-site reservations on behalf of the off-site manager, and guides the customer to a seat.

[0155] In response to the "Administrator Absent" command being executed, the administrator device 200A may display an off-site management screen 620 on the touch screen, and may activate an off-site switch button on the off-site management screen 620. Similarly, the customer device 200B may display an order mode screen 640 that matches the existing second operation mode. In this case, the order mode screen 640 may include a call menu for calling a staff member / calling.

[0156] The mobile robot 300 may switch the control mode in response to the execution of "Administrator Absent" so as to replace the absence of the administrator. Specifically, an absence notification message such as "Administrator Absent, I will help you" may be displayed on the display of the mobile robot 300.

[0157] In addition, the mobile robot 300 can move to the location of the unmanned terminal device 100, make preparations for receiving customers on behalf of the administrator, and automatically change the control mode to meet the needs of customers.

[0158] For example, refer to Figure 6c In response to the execution of "Manager Absent", the mobile robot 300 in the store 10 moves to the vicinity of the unmanned terminal device 100. Since the unmanned terminal device 100, i.e., the self-service terminal, is mostly installed near the store entrance, it can quickly identify customers entering the store.

[0159] exist Figure 6c In this example, when customer 2 enters store 10, mobile robot 300, waiting near unmanned terminal device 100, can actively approach customer 2. To this end, mobile robot 300 can switch to a control mode corresponding to the current business state in response to the "Manager Absent" status. For example, it can automatically switch from "Delivery Mode"—delivering customer-ordered goods / food—to "Customer Reception Mode" and move to the vicinity of unmanned terminal device 100.

[0160] Then, when customer 2 enters store 10 and accepts the assistance of mobile robot 300 to complete an on-site reservation, mobile robot 300 can switch to "guidance mode" to guide customer 2 to a table. Thus, mobile robot 300 can guide customer 2 to a table while adjusting its speed to allow customer 2 to follow it.

[0161] On the other hand, although not shown, when the administrator returns to the shop 10 and inputs "Cancel administrator absence", the various devices in the shop can resume the operations corresponding to the operating state before the administrator's absence. In this case, the status data of the various devices in the shop (during the administrator's absence) is transmitted to the administrator's device and / or the unmanned terminal device, allowing the administrator to quickly confirm the status of the shop during the administrator's absence.

[0162] As described above, according to the present disclosure, even when the administrator is absent during business hours, the linked devices in the store can appropriately convert the action mode to integrate operations, thereby distinguishing between situations where the administrator is present and when the administrator is absent, and providing a store integrated operation solution that suits the situation.

[0163] [Operation Mode 3, Operation Mode 4 - Business Setup, Closure of Business]

[0164] the following, Figure 7a as well as Figure 7b This is an example of the operation of the operation mode corresponding to “business setup” and “business end” selected by the operation mode control 110 performed in the unmanned terminal device 100 .

[0165] When a shop closes, the administrator would previously have to personally shut down multiple devices within the shop, or at least partially, after tidying up the shop. However, in the present disclosure, the administrator simply inputs a single message on multiple devices notifying the shop of the current business status, i.e., "business tidying up" or "business closed," and the multiple devices within the shop can then assist in completing the business status or perform actions appropriate to the business status.

[0166] Figure 7a The left side of shows the operations of a plurality of devices accompanying the execution of the third operation mode corresponding to the “business arrangement” state.

[0167] The third operating mode can be entered by a single input applied to screen 711 for operating mode control displayed on the touch screen of unmanned terminal device 100. For example, third operating mode 113 can be entered in response to a touch gesture for switching to third operating mode 113 (e.g., a touch gesture for dragging a slider of a progress bar to the right).

[0168] Multiple devices within a store can receive a signal corresponding to the selected third operating mode 113, identify the business setup state that matches the third operating mode 113, and then perform actions related to the identified business setup state (simultaneously or sequentially). For example, multiple devices within a store can each perform actions related to the business setup state in response to the execution of the third operating mode 113.

[0169] Specifically, a business arrangement screen 720 corresponding to the third operation mode 113 can be displayed on the touch screen of the administrator device 200A, which is one of the display devices in the store. Furthermore, a screen 741 including a business arrangement checklist can be output on the touch screen of the customer device 200B, which is another display device in the store.

[0170] In response to the execution of the third operation mode 113, the mobile robot 300 in the store may display the business tidying waiting screen 731 and then enter the tracking travel mode to track the manager to help the manager complete the business tidying. While the mobile robot 300 is in the tracking travel mode, the relevant tracking mode screen 732 may be displayed on the touch screen.

[0171] Figure 7a The right side of shows the operations of a plurality of devices accompanying the execution of the fourth operation mode corresponding to the "business closed" state.

[0172] When business tidying is completed, the administrator can select the fourth operation mode 114 matching the “business closed” state using the screen 712 for controlling the operation mode displayed on the touch screen of the unmanned terminal device 100 .

[0173] In response to the selection input for the fourth operation mode 114, a cancellation screen 713 allowing the cancellation of the closing of business can be displayed on screen 712 for a predetermined period of time (e.g., 10 seconds). The administrator does not need to respond to the cancellation screen 713 in order to close the business. In other words, after the administrator leaves the store and the predetermined period of time has passed, the cancellation screen 713 is no longer displayed and the business is closed.

[0174] On the other hand, if the cancel screen 713 is input, the business will not be closed and the Figure 7a The left screen 711. That is, it is possible to restore to the business arrangement state, thereby performing the arrangement that the administrator forgot.

[0175] When the business is closed after the cancellation screen 713 is displayed, the multiple devices in the store can perform various actions related to the business closing.

[0176] For example, the display devices 200A and 200B in the store execute screen closing. For example, the end execution screen 742 is displayed on the touch screen of the customer's device, and after a certain time, the display is switched to the off state.

[0177] The mobile robot 300 in a store can be switched to a store safety mode in response to the end of business. Consequently, a safety mode screen 733 can be displayed on the touchscreen of the mobile robot 300. If the remaining battery level of the mobile robot 300 is less than a reference value, a charging mode for charging the battery can be activated along with the safety mode.

[0178] On the other hand, the environmental conditioning equipment in the store, such as the air conditioning system 310, the lighting equipment 320, and the air purifier 330, can be automatically switched to the off state in response to the end of business.

[0179] Figure 7b An example of seamlessly implementing integrated control of business setup and business closing by the operation mode control 110 of the unmanned terminal device 100 is shown.

[0180] exist Figure 7b In the third operation mode, which matches business setup, mobile robots 300 within the shop follow the shopkeeper 1 and perform actions to assist with shop setup, such as transporting cleaning tools and storing and collecting trash. Subsequently, when the fourth operation mode, which matches business closing, is entered and the shopkeeper leaves, all lights within the shop are turned off after a certain period of time, and at least one of mobile robots 300A or 300B switches to a safe mode for monitoring shop conditions.

[0181] Next, Figure 8 An example screen for operating the unmanned terminal device 100 according to the present invention in a plurality of usage modes is shown.

[0182] Reference Figure 8 , in the unmanned terminal device 100, as the store management mode is executed, the operation control mode (110, Figure 1 ) screen information.

[0183] Specifically, a progress bar or a tap-type control object 810 can be displayed on the touch screen of the unmanned terminal device 100, which can select multiple operation modes (for example, business preparation, business in progress, business finishing, business closing) through touch gestures in the form of left and right sliding.

[0184] In the present disclosure, the operation mode can be selected or changed by a single touch gesture on the control object 810, and multiple devices in the store can perform actions related to their corresponding business states simultaneously or sequentially.

[0185] The selectable operation modes 111 and 112 displayed on the control object 810 may include a lower selection menu 840A or a lower selection menu 840B corresponding to each operation mode.

[0186] A selection input can be made to the lower selection menu 840A or the lower selection menu 840B corresponding to the operating mode. Thus, the unmanned terminal device can include the first information regarding the selected operating mode and the second information regarding the selected lower selection menu in a signal and transmit it to multiple devices (via the server). In this way, when multiple devices within the store each perform an operation related to the operating mode corresponding to the first information, the operation of the device related to the second information among the multiple devices can be modified / varied to perform the respective operations related to the operating mode corresponding to the first information.

[0187] According to an embodiment, when a touch gesture is performed on the first screen including the control object 810 to change from any of the plurality of operation modes to another operation mode, the lower level selection menu activated for each operation mode is also changed and displayed on the first screen. Figure 8 When the first operating mode 111 is changed to the second operating mode 112 by a touch gesture (e.g., a rightward swipe gesture) on the control object 810, the activated sub-selection menu also changes from the first sub-selection menu 840A to the second sub-selection menu 840B. In other words, the sub-selection menus that can be adjusted in the business preparation state and the sub-selection menus that can be adjusted in the business operation state are provided separately.

[0188] In an embodiment, the configuration order of the activated lower selection menu 840A or the lower selection menu 840B may be changed according to user input or usage history.

[0189] On the other hand, when the kiosk terminal is used as the unmanned terminal device 100, the scope of use can be displayed, that is, the icon 820 can be displayed, and the usage mode of the kiosk terminal / the usage mode that can be switched can be displayed on the icon 820. Figure 8 The upper right corner of the first screen of the unmanned terminal device is shown with an inactive icon 820 indicating a "Guest (GUESR) Mode" that can be switched to a kiosk terminal mode. The displayed icon 820 may be embodied as a switch button that allows easy switching of the kiosk terminal mode.

[0190] When a touch gesture is applied to the displayed icon 820, the current usage mode of the self-service terminal is switched to the guest mode, and an icon 820' of the "Manager mode" that can be switched to the usage mode of the self-service terminal is displayed in an inactive state at the upper right corner of the first screen.

[0191] The usage mode of the self-service terminal can be switched to a manager mode or a guest mode according to a touch gesture applied to the icons 820 and 820 ′.

[0192] When switching from Manager mode to Guest mode, it is easy to switch just by touching the switch key.

[0193] When switching from Guest mode to Manager mode, a login and user authentication procedure may be performed to determine whether access is permitted. Alternatively, when a user touches a switch key corresponding to the Manager mode transition in Guest mode, a message indicating that the user is not allowed access is displayed around the switch key and then disappears.

[0194] Figure 9 These are illustrative diagrams for explaining the various operations of the mobile robot in each operation mode within a store according to the present invention.

[0195] The mobile robots 300 installed in a store may include multiple mobile robots with the same or different purposes. For example, the mobile robots 300 may include a delivery robot that carries purchased items (e.g., food) to a user's location (e.g., a user's table) within the store, and a guidance robot that guides users who wish to use the store's facilities to their desired location.

[0196] The mobile robot 300 may receive a signal corresponding to the selected operation mode from the unmanned terminal device 100 , and perform a control mode suitable for the current business status based on the information about the operation mode included in the received signal.

[0197] Specifically, in response to a signal corresponding to the first operating mode 910 corresponding to the "business ready" state, mobile robot 300 can move to a first location and prepare for a first operational mode. The first operational mode can include outputting information related to the mobile robot's delivery / guidance functions (e.g., a startup message, a business ready waiting screen), and traveling. Here, the first location can be a designated location / position corresponding to the business ready state.

[0198] Mobile robot 300 may initiate a first operating mode at the first location in response to a signal corresponding to second operating mode 920 corresponding to the "open for business" state. The first operating mode may vary depending on the original function of mobile robot 300. For example, a delivery robot may deliver goods / food ordered by a customer, while a guide robot may operate in a customer reception mode, answering customer questions or guiding / accompanying customers to a specific location.

[0199] According to an embodiment, when the second signal corresponding to the absence of the administrator is received after receiving the first signal corresponding to the second operating mode 920, the action of the mobile robot 300 can be switched from the first action mode 921 corresponding to the business state of the store to the second action mode 926 corresponding to the 2-1 operating mode 925 according to the absence of the administrator.

[0200] If the first operation mode 921 is the original function of the mobile robot, the second operation mode 926 indicates a customer reception mode or a customer guidance / accompaniment mode.

[0201] During the second operation mode 926 , when it is confirmed that the manager has returned to the store (for example, the manager's absence is released), the control mode of mobile robot 300 may be switched again from the second operation mode 926 to the first operation mode 921 .

[0202] Furthermore, in response to a signal corresponding to the third operating mode 930 corresponding to the "business setup" state, mobile robot 300 may move to the second position and perform the third action mode 931. Here, the second position may represent a designated space / location corresponding to the business setup state, and the third action mode may represent a tracking travel mode for assisting a manager with business preparation activities (e.g., cleaning a shop or picking up trash).

[0203] Next, upon receiving a signal corresponding to the fourth operation mode 940 corresponding to the "closed" state, the mobile robot 300 may perform the fourth motion mode 941. Here, the fourth motion mode may be a safety mode for monitoring / monitoring the conditions inside the store after closing.

[0204] On the other hand, although Figure 9Although not shown, other modified operation modes can be implemented during second operation mode 920 if other set conditions are met, other than the absence of an administrator. For example, if the density of customers increases and the store becomes crowded during second operation mode 920, mobile robot 300 can wait at a designated location to perform its guidance function, rather than traveling inside the store to avoid obstructing customer movement. Alternatively, other modified operation modes can be implemented by varying the travel path or speed of mobile robot 300.

[0205] As described above, in the present disclosure, when operating a store based on the situation, the mobile robots in the store are also linked to operate, thereby minimizing the operating manpower while satisfying the convenience of users and managers.

[0206] Figure 10 as well as Figure 11 These are flow charts for illustrating another embodiment of the store integrated management method according to the present invention.

[0207] first, Figure 10 The automatic management method of the operation mode selection is shown. Figure 10 , enter the step (1010) of setting the execution time of at least one operation mode according to the input made by the user using the unmanned terminal device 100.

[0208] Specifically, in the operation mode control 110 performed by the unmanned terminal device 100 , the operation mode execution time for at least one of the plurality of operation modes can be set through a setting screen.

[0209] For example, the administrator can set the execution time of the operation mode corresponding to the business preparation state to 7:30 a.m., the execution time of the operation mode corresponding to the business in progress state to 8 a.m., and the execution time of the operation mode corresponding to the business arrangement / business closing state to 10 p.m. through the setting screen of the unmanned terminal device 100.

[0210] Afterwards, when the set execution time arrives, the unmanned terminal device 100 automatically generates an input signal for selecting the corresponding operation mode on the unmanned terminal device 100 ( 1020 ).

[0211] The generated signal is transmitted directly or through a server to a plurality of devices in the store. At this time, the signal is recognized as the same signal as the aforementioned input applied by the administrator's touch gesture.

[0212] Next, each of the plurality of devices in the store performs an operation related to the operation mode corresponding to the input signal transmitted from the unmanned terminal device (via the server) (1030).

[0213] For example, when a signal corresponding to the business preparation state is generated at 7:30 AM, the store's display device, mobile robot, and environmental control equipment can perform actions corresponding to the business preparation state, such as turning on the screen, turning on the lighting, moving to a designated location, and waiting. Furthermore, when it reaches 10 PM, a signal corresponding to the business setup / closed state is generated, and the store's display device, mobile robot, and environmental control equipment can perform actions corresponding to the business setup / closed state, respectively. However, if the store manager is absent during the business setup state, the mobile robot's tracking mode can be omitted.

[0214] As such, as long as the execution time of at least part of the multiple operation modes is set in advance, there is no need for the administrator to be present in the store to operate the self-service terminal or to remotely input the store's opening hours.

[0215] Next, Figure 11 The following describes additional operation methods for system-upgradeable devices in a store under a specific operation mode.

[0216] Reference Figure 11 , the shop integrated management system enters through the unmanned terminal device (100, Figure 1 ) A step of receiving or identifying a selection of an operating mode corresponding to business preparation or business end (1110).

[0217] At this time, the selection of each operating mode is performed through a single touch gesture, and the reception of the signal corresponding to the selection or the identification of the business status is completed by multiple devices in the store each receiving the signal transmitted from the unmanned terminal device 100 or via the server.

[0218] Each of the multiple devices in the store can perform actions related to business preparation or business closing (1120).

[0219] As actions related to business preparation, a mobile robot within a store can move to a designated location to prepare for business and / or display a business preparation screen on the mobile robot's touchscreen. Furthermore, as actions related to business preparation, for example, displays installed within the store can activate their respective displays to display a business preparation screen corresponding to the intended purpose. Furthermore, as actions related to business preparation, for example, lighting, air conditioning, air purifiers, and other equipment within the store can be activated.

[0220] As actions related to closing, mobile robots within a store can display a closing screen and / or enter a safety mode to monitor conditions within the store. Furthermore, as actions related to closing, for example, after displaying the closing screen corresponding to the intended purpose, display devices installed within the store can be deactivated in response to user input or after a certain period of time. Furthermore, as actions related to preparing for business, for example, lighting, air conditioning, air purifiers, and other equipment within the store can be turned on.

[0221] The store integrated management system may determine whether at least one device in the store can be system upgraded ( 1130 ).

[0222] After the determination, if at least one device includes a system-upgradeable device, the device may request the server to confirm the system upgrade (through the unmanned terminal device) after opening the screen of the device or before closing the screen (1140).

[0223] The server may generate a response to the system upgrade confirmation request and transmit it to the device (via the unmanned terminal device).

[0224] Thereafter, based on the response generated according to the system upgrade confirmation request, the device may execute a business preparation screen or a business end screen after executing the system upgrade (1150).

[0225] Here, the response generated in response to the system upgrade confirmation request may be an execution response to the system upgrade execution request screen displayed on the business preparation screen or the business end screen (for example, in a pop-up format). The execution response is usually initiated by a touch gesture by the administrator, but when the administrator is not available (for example, before or after get off work), the upgrade can also be automatically performed after a certain period of time has passed since the execution response request was issued.

[0226] Figure 12 This is an illustrative diagram showing how the integrated store management system according to the present invention is integratedly managed for each store by an integrated operation solution provider.

[0227] Reference Figure 12 The integrated operation solution provider 1200 can communicate with the store integrated management systems 1201, 1202, 1203, and 1204 of multiple stores through the network 50.

[0228] The multiple shops (shop 1, shop 2, shop 3, ... shop n) may be shops operating the same business, or may be shops of different types. In addition, the multiple shops (shop 1, shop 2, shop 3, ... shop n) may be located in a certain area, or may be located in dispersed and separated locations.

[0229] Each of the multiple shops (Shop 1, Shop 2, Shop 3, ... Shop n) that utilize the integrated shop management system may include an unmanned terminal device for "operation mode control." Each unmanned terminal device may be a self-service terminal within the shop or a terminal device for an administrator that can remotely control the operation mode.

[0230] The integrated operation solution provider 1200 can receive status data related to shop integrated management from the shop integrated management systems 1201, 1202, 1203, and 1204 of multiple shops, thereby transmitting control / upgrade data to the shop integrated management systems of at least some shops.

[0231] The integrated operation solution provider 1200 can provide different solutions to the store integrated management systems 1201, 1202, 1203, and 1204 of the multiple stores. For example, a solution for operating in four operation modes can be provided to the store integrated management system 1201 for store 1, while a solution for operating in a greater (or lesser) number of operation modes can be provided to the store integrated management system 1202 for store 2.

[0232] The integrated operation solution provider 1200 can integrate and control the simultaneous activation, modification, and upgrade of the operation modes included in the store integrated management systems 1201, 1202, 1203, and 1204 of multiple stores. For example, the integrated operation solution provider 1200 can simultaneously add interoperable in-store devices included in multiple store integrated management systems 1201, 1202, 1203, and 1204, and can also transmit upgrade information to enable the simultaneous application of segmented operation modes.

[0233] The integrated operation solution provider 1200 may be programmed to be linked when an application / program implementing the store integrated management systems 1201 , 1202 , 1203 , and 1204 of each of the plurality of stores is installed.

[0234] The integrated operations solution provider 1200 may include a single server, or may be one or more server banks, multiple servers arranged in other arrangements, or a distributed server "cloud."

[0235] As described above, the integrated store management system and integrated store management method provided by some embodiments of the present invention overcome the limitations of conventional self-service terminals, which operate restrictively for ordering, checkout, and advertising purposes. Instead, they support and manage the entire process of store operations, from preparation to completion, thereby maximizing utilization. Furthermore, rather than simply replacing a portion of store operations, they intervene in the entire store operation process, integrating operations with a context-based approach. This minimizes operational manpower while ensuring convenience for both users and administrators. Furthermore, simply by changing the store's operating mode, the operating states of all connected devices within the store can be simultaneously changed to match the current operating status. This enables efficient integrated store operations with minimal manpower and effort. Furthermore, during periods when the administrator is absent, the connected devices within the store appropriately switch operating modes to accommodate the administrator's absence, enabling differentiated operations between when the administrator is present and when not, enabling context-sensitive integrated store operations.

[0236] The extension of the scope of applicability of the present invention will become apparent from the following detailed description. However, various changes and modifications within the scope and spirit of the present invention will be apparent to those skilled in the art, and therefore the detailed description and specific embodiments such as the preferred embodiment of the present invention should be understood as being given by way of illustration only.

[0237] The features, structures, and effects described in the above embodiments are included in at least one embodiment of the present invention and are not necessarily limited to one embodiment. Furthermore, the features, structures, and effects described in each embodiment can be combined or modified by a person skilled in the art to which the embodiment relates to implement other embodiments. Therefore, content related to such combinations and modifications should be construed as being included within the scope of the present invention.

[0238] Furthermore, the above description is centered around the embodiments, but this is merely illustrative and does not limit the present invention. A person skilled in the art would be able to make various modifications and applications not shown above without departing from the essential characteristics of the embodiments. For example, the various components specifically shown in the embodiments may be implemented with modifications. Furthermore, any differences resulting from such modifications and applications should be interpreted as being within the scope of the present invention as defined in the appended claims.

Claims

1. A method for integrated store management, characterized in that: The steps include: In response to the execution of the shop management mode, the unmanned terminal device is connected to a plurality of devices in the shop in a communicative manner; receiving, by the unmanned terminal device, a selection of one of a plurality of operation modes; as well as The plurality of devices are each caused to receive a signal corresponding to the selected operation mode, and each device performs an operation related to the operation mode corresponding to the signal.

2. The integrated store management method according to claim 1, characterized in that: The plurality of devices include two or more of one or more display devices, a mobile robot, and a lighting device. The action related to the corresponding operation mode includes a change in at least one of an operation state, a control mode, a screen state, a position, execution of a function, and a travel mode of each device corresponding to the selected operation mode.

3. The integrated store management method according to claim 1, characterized in that: The unmanned terminal device is one of the plurality of devices, and includes a touch screen. The step of receiving the selection of the operation mode is a step of receiving the selection of one of the plurality of operation modes using a first screen displayed on the touch screen of the unmanned terminal device as the store management mode is executed.

4. The integrated store management method according to claim 3, characterized in that: The step of performing each operation related to the operation mode includes the step of displaying a second screen related to the selected operation mode on the touch screen in response to selection of the operation mode using the first screen.

5. The integrated store management method according to claim 3, characterized in that: The selected operation mode corresponds to a specific operation mode among multiple operation modes that matches the business status of the store. The business status of the shop is one of business preparation, business in progress, business arrangement and business closing.

6. The integrated store management method according to claim 3, characterized in that: The step of receiving the selection of the operation mode includes the step of selecting one of a plurality of operation modes according to a touch gesture performed on the first screen, When the touch gesture is used to change from any one of the plurality of operation modes to another operation mode, lower level selection menus activated for the respective operation modes are changed together and displayed on the first screen.

7. The integrated store management method according to claim 6, characterized in that: The steps include: receiving a selection of a lower level selection menu activated for the selected operation mode; including first information about the selected operation mode and second information about the selected lower-level selection menu in the signal, and transmitting the signals to the plurality of devices respectively; as well as When an operation related to the operation mode corresponding to the first information is to be executed, the operation of the device related to the second information among the plurality of devices is changed so that each operation related to the operation mode corresponding to the first information is performed.

8. The integrated store management method according to claim 2, characterized in that: The step of performing the operations related to the respective operation modes includes the step of moving the mobile robot to a position related to the selected operation mode and then performing the operations corresponding to the set functions.

9. The integrated store management method according to claim 8, characterized in that: determining the initial position of the mobile robot associated with the selected operating mode differently according to the properties of the selected operating mode, The action corresponding to the set function is determined differently according to the attribute of the mobile robot, the selected operation mode, and whether a signal corresponding to absence of an administrator is generated.

10. The integrated store management method according to claim 9, characterized in that: The step of receiving a selection of one of the plurality of operation modes includes the step of receiving, through the unmanned terminal device, a selection input corresponding to absence of an administrator during execution of the operation mode corresponding to the store being open for business. The steps of performing actions related to the operation modes include the steps of the mobile robot recognizing that the manager is absent and switching the action from the first control mode corresponding to the business state of the store to the second control mode corresponding to the absence of the manager.

11. The integrated store management method according to claim 8, characterized in that: The steps of performing actions related to the operation mode include the following steps: When executing the operation mode corresponding to the business tidying state of the shop, the mobile robot moves to the designated position and then performs the travel mode of tracking the position of the manager. When the operation mode is switched to the operation mode corresponding to the end of business of the store, the mobile robot is put into the safe travel mode.

12. The integrated store management method according to claim 1, characterized in that: The step of receiving a selection for the operating mode comprises the following steps: Setting the execution time of the operation mode based on user input; and In response to reaching the set execution time, an input signal for selecting the corresponding operation mode is generated.

13. The integrated store management method according to claim 1, characterized in that: The steps of performing actions related to the operation mode include the following steps: determining whether at least one device among the plurality of devices is a device capable of system upgrade; After opening the screen on a device that can upgrade the system or before closing the screen, request the server to confirm the system upgrade; as well as Based on the response generated in accordance with the request, a business preparation screen or a business closing screen is displayed after the system upgrade is executed.

14. A shop integrated management system, characterized in that: include: Multiple devices in the store; an unmanned terminal device, which is communicably connected to the plurality of devices in response to execution of the store management mode; as well as a server that receives a first signal corresponding to an operation mode selected by the unmanned terminal device from among a plurality of operation modes using at least one protocol, and transmits a second signal including operation mode information of the received first signal to each of the plurality of devices; The plurality of devices in the store receive the second signal and perform respective operations related to the corresponding operation modes.

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