A remote troubleshooting method, system, and vehicle for vehicle malfunctions.

Abstract

This invention discloses a remote control troubleshooting method, system, and vehicle for vehicle malfunctions, belonging to the field of vehicle diagnostic technology. The method includes: sending a remote control request command from the cloud to the control unit of the vehicle to be troubleshooted, causing the vehicle screen to display a notification regarding whether remote control operation is authorized; the cloud receiving a command from the vehicle's control unit confirming authorization for remote control operation; when authorization is granted, the cloud receiving video and audio signals from the vehicle's control unit in real time and sending them to the display screen, allowing the screen to display the video and audio signals in real time; and the cloud sending control commands to the vehicle's control unit, causing the control unit to execute the commands and display the execution information that can be shown on the vehicle screen during execution. This allows after-sales personnel to remotely observe malfunctions, improving the efficiency of vehicle malfunction resolution.

Description

Technical Field

[0001] This invention relates to the field of vehicle diagnostic technology, and more specifically, to a remote troubleshooting method, system, and vehicle for vehicle faults. Background Technology

[0002] With the development of intelligent connected vehicles, the functions of in-vehicle systems are becoming increasingly diverse. The complexity has significantly increased, both internally and in connection with external devices, leading to a higher probability of users encountering problems. Therefore, the methods for repairing and diagnosing in-vehicle systems need to be innovated. Traditional offline troubleshooting relies on car owners returning to the dealership for on-site inspections by after-sales personnel. This method is inefficient, difficult, and unable to respond to unexpected problems in real time. Summary of the Invention

[0003] To address at least one aspect of the above problems, the present invention provides a remote troubleshooting method, system, and vehicle for vehicle malfunctions.

[0004] Firstly, this application provides a remote control troubleshooting method for vehicle malfunctions, comprising the following steps: The cloud receives a remote control request command from the console and sends the command to the control unit of the vehicle to be troubleshooted, causing the vehicle screen to display a notification regarding whether remote control operation is authorized; the cloud receives a command from the vehicle's control unit indicating whether remote control operation is authorized; when the command is received, the cloud receives video and audio signals from the vehicle's control unit in real time, capturing the vehicle screen, and sends these signals to the display screen in real time, causing the display screen to display the video and audio signals from the vehicle screen in real time; the cloud receives a command from the console indicating whether remote control operation is authorized. The system sends control commands to the vehicle's control unit, which then determines whether to execute the command based on the remote control operation permission range. During command execution, the system displays the execution information available on the vehicle screen. The cloud receives fault-clearing commands from the console and sends them to the vehicle's control unit, enabling the vehicle to execute the commands and clear the fault. When the fault is cleared, the cloud receives a remote control termination command from the console and sends it to the vehicle's control unit, displaying a remote control termination reminder on its screen. If the fault cannot be cleared, the cloud receives a repair suggestion command from the console and sends it to the vehicle's control unit, displaying a repair suggestion on its screen.

[0005] Preferably, the method further includes the following steps: the cloud receives a cross-domain remote control request instruction from the console and sends the cross-domain remote control request to the vehicle's control unit, causing the vehicle screen to display a notification message indicating whether cross-domain remote control is authorized; the cloud receives an instruction from the vehicle's control unit indicating whether to authorize cross-domain remote control operation; when the instruction to authorize cross-domain remote control operation is received from the vehicle's control unit, the cloud receives a cross-domain control instruction from the console and sends the cross-domain control instruction to the vehicle's control unit, causing the vehicle's control unit to determine whether to execute the cross-domain control instruction based on the scope of remote control operation permissions, and provides real-time feedback on cross-domain information during the execution of the cross-domain control instruction; the cloud receives cross-domain information from the vehicle's control unit in real time and sends the cross-domain information to the display screen in real time, causing the display screen to display information based on the cross-domain information in real time, wherein the cross-domain information includes power domain control information and body domain control information, the power domain control information includes battery information, motor information, and charging information, and the body domain control information includes four-door information and anti-theft information.

[0006] Preferably, the method further includes the following steps: when the cloud receives a video signal about capturing the vehicle screen from the vehicle's control unit, it searches for and locates sensitive information in each frame of video, wherein the sensitive information includes the vehicle owner's nickname, mobile phone number, identity information, location information, video collection information, music collection information, and radio station collection information; based on the location of the sensitive information in each frame of video, the sensitive information in each frame of video is masked; when sending the video signal about the vehicle screen to the display screen, a video signal with the masked sensitive information is sent, so that the display screen displays the video signal about the vehicle screen with the masked sensitive information.

[0007] Preferably, the control command includes a log printing command; the method further includes the following steps: when a log printing command is sent to the vehicle's control unit, the vehicle's control unit executes log printing, and after the log printing is completed, the log is uploaded to the cloud's storage; the cloud receives a log download command from the console, downloads the log from the storage according to the log download command, and sends the downloaded log to the display screen for display.

[0008] Preferably, the method further includes the following steps: during the execution of control commands, the vehicle feeds back the execution information that cannot be displayed on the vehicle screen to the vehicle's control unit in real time; the cloud receives the execution information from the vehicle's control unit in real time and sends the execution information to the display screen in real time, so that the display screen displays the execution information in real time.

[0009] Preferably, the method further includes the following steps: the cloud starts timing when it receives the authorization instruction; when the timing reaches a preset time threshold, it sends a remote control disconnect instruction to the vehicle's control unit to stop the remote control operation on the vehicle; the cloud resends the remote control request instruction to the vehicle's control unit, causing the notification information regarding whether the remote control operation is authorized to be displayed again on the vehicle's screen; the cloud receives the authorization instruction for remote control operation again from the vehicle's control unit; when the authorization instruction for remote control operation is received again from the vehicle's control unit, the remote control operation on the vehicle is resumed.

[0010] Preferably, the method further includes the following steps: the cloud receives a forced exit remote control command from the vehicle's control unit, thereby stopping the remote control operation of the vehicle.

[0011] Secondly, this application provides a remote vehicle fault diagnosis system, employing any of the aforementioned remote vehicle fault diagnosis methods, including a console, a display screen, and a cloud platform. The cloud platform is communicatively connected to the console, the display screen, and the control unit of the vehicle under diagnosis. The control unit of the vehicle under diagnosis includes a memory and a processor, with a remote control service program stored in the memory. The console is used to input commands and send them to the cloud platform, including remote control request commands, several control commands, several fault elimination commands, remote control termination commands, and maintenance suggestion commands. The cloud platform is used to receive commands from the console and send the received commands to the vehicle's control unit, and to receive video and audio signals from the vehicle's control unit in real time and send them to the display screen in real time. The display screen is used to receive video and audio signals from the cloud platform in real time and display them in real time based on the video and audio signals from the vehicle's screen.

[0012] Thirdly, this application provides a vehicle employing any of the aforementioned remote control troubleshooting methods for vehicle faults, including a control unit and a screen, wherein the control unit is communicatively connected to both the screen and the cloud; the control unit includes a memory and a processor, and the memory stores a remote control service program; the control unit is used to receive remote control request instructions from the cloud and run the remote control service program upon receiving the remote control request instructions, control the screen to pop up a notification message indicating whether the remote control operation is authorized, receive instructions from the screen indicating whether to authorize the remote control operation and send them to the cloud, capture video and audio on the screen in real time and process them into corresponding video and audio signals and send them to the cloud, receive control instructions from the cloud and determine whether to execute the control instructions according to the scope of remote control operation permissions, execute the instructions according to the control instructions after confirmation of execution, and send the execution information that can be displayed on the vehicle screen to the screen for display during execution, and receive fault elimination instructions, remote control termination instructions, and maintenance suggestion instructions from the cloud and execute them accordingly; the screen is used to receive instructions from the control unit and display them according to the instructions.

[0013] The remote troubleshooting method, system, and vehicle for vehicle malfunctions of the present invention have the following beneficial effects:

[0014] (1) This application utilizes the vehicle manufacturer's cloud to achieve communication with the vehicle. When the vehicle malfunctions, the after-sales personnel initiate a remote control request to the vehicle through the cloud. After the vehicle owner agrees to authorize the remote control operation through the vehicle's screen, the after-sales personnel remotely control the vehicle. The content on the vehicle screen is projected onto the display screen connected to the cloud in real time, so that the after-sales personnel can see the malfunction phenomenon in real time, which facilitates quick analysis of the problem and identification of the cause. When the malfunction is identified, the malfunction can be eliminated in time. When the malfunction cannot be eliminated, repair suggestions are provided. There is no need for after-sales personnel to go to the site, nor is there a need for the vehicle owner to transport the vehicle back to the store. This helps to respond to the malfunction problem raised by the vehicle owner in a timely manner, efficiently solve the user problem, save time for both parties, and improve user satisfaction.

[0015] (2) This application can not only troubleshoot the faults that can be displayed on the vehicle screen, but also troubleshoot the faults of other domain controllers. Compared with the local vehicle screen, this application can troubleshoot more faults through remote control.

[0016] (3) This application protects user privacy and improves remote control security by setting the scope of remote control operation permissions, covering sensitive information in each frame of video, monitoring the duration of remote control, and setting a forced exit function for remote control on the vehicle. Attached Figure Description

[0017] To better understand the above and other objects, features, advantages, and functions of the present invention, reference can be made to the embodiments shown in the accompanying drawings. The same reference numerals in the drawings refer to the same parts. Those skilled in the art should understand that the drawings are intended to schematically illustrate preferred embodiments of the invention and do not limit the scope of the invention in any way; the parts in the drawings are not drawn to scale.

[0018] Figure 1 A flowchart of a remote troubleshooting method for vehicle malfunctions according to an embodiment of the present invention is shown;

[0019] Figure 2 A block diagram of a remote vehicle fault diagnosis system according to an embodiment of the present invention is shown. Detailed Implementation

[0020] The exemplary embodiments of this disclosure are described below with reference to the accompanying drawings, including various details of the embodiments to aid understanding, and should be considered merely exemplary. Therefore, those skilled in the art will recognize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of this disclosure. Similarly, for clarity and brevity, descriptions of well-known functions and structures are omitted in the following description.

[0021] The term "comprising" and its variations as used herein signify open inclusion, i.e., "including but not limited to". Unless otherwise stated, the term "or" means "and / or". The term "based on" means "at least partially based on". The terms "one example embodiment" and "one embodiment" mean "at least one example embodiment". The term "another embodiment" means "at least one additional embodiment". The terms "first", "second", etc., may refer to different or the same objects. Other explicit and implicit definitions may also be included below.

[0022] To at least partially address one or more of the aforementioned problems and other potential issues, embodiments of this disclosure propose a remote troubleshooting method for vehicle malfunctions, such as... Figure 1 As shown, it includes the following steps:

[0023] The cloud platform receives remote control request commands from the console and sends them to the control unit of the vehicle to be inspected, causing the vehicle's screen to display a notification regarding whether the remote control operation is authorized. Specifically, the cloud platform has an account management unit that stores the accounts of after-sales personnel and the corresponding permissions for each account. After-sales personnel with remote control operation permissions can log in to the vehicle manufacturer's cloud platform, enter the VIN number of the vehicle to be inspected into the web interface of the vehicle manufacturer's cloud platform through the console, and send a remote control request command to the vehicle's control unit. The vehicle's control unit stores the remote control service program. When the vehicle's control unit receives the remote control request command, a window will pop up on the vehicle's screen with a notification regarding whether the remote control operation is authorized. The vehicle owner can authorize the remote control operation by clicking "Agree" in the window, or end the remote control request by clicking "Deny".

[0024] The cloud receives instructions from the vehicle's control unit regarding whether to authorize remote control operations. When the cloud receives such instructions, it receives video and audio signals from the vehicle's control unit in real time, capturing the vehicle's screen, and sends these signals to the display screen in real time, allowing the screen to display the video and audio signals from the vehicle's screen. Specifically, when the vehicle's control unit receives an instruction to grant or deny authorization for remote control operation from the vehicle screen, it sends the instruction to the cloud. When the vehicle's control unit receives an instruction to grant authorization for remote control operation from the vehicle screen, it captures the video and audio on the screen in real time and processes them into corresponding video and audio signals, which are then sent to the cloud. More specifically, the vehicle's control unit captures the video and audio on the screen in real time and encodes them in real time. Preferably, the encoding protocol for video compression is H.264 / H.265 / AV1, with a video GOP range of 1 to 2. The encoding protocol for audio compression is AAC / Opus, with an audio frame size of no more than 20ms. The encoded video and audio signals are then sent to the cloud in real time. The cloud decodes the received video and audio signals in real time and sends the decoded video and audio signals to the display screen for real-time display and playback, achieving synchronization between the vehicle screen and the display screen.

[0025] In a preferred embodiment, when the cloud receives a video signal from the vehicle's control unit regarding the captured vehicle screen, it searches for and locates sensitive information in each frame of the video. This sensitive information includes the vehicle owner's nickname, phone number, identity information, location information, video collection information, music collection information, and radio station collection information. Based on the location of the sensitive information in each frame of the video, the cloud covers the sensitive information in each frame. When sending the video signal regarding the vehicle screen to the display screen, the cloud sends a video signal containing the covered sensitive information, causing the display screen to show the video signal regarding the vehicle screen with the covered sensitive information.

[0026] The cloud receives control commands from the console and sends them to the vehicle's control unit. The vehicle's control unit then determines whether to execute the control command based on the remote control operation permission range and displays the execution information that can be displayed on the vehicle screen during the execution process. Specifically, after-sales personnel will perform remote control operations based on the fault information reported by the vehicle owner. They will input control commands to the cloud through the console, and the cloud will send the received control commands to the vehicle's control unit. The vehicle's control unit stores the remote control operation permission range, such as the inability to access user-stored pictures, audio, video, phone numbers, etc., through remote control. The vehicle's control unit determines whether to execute the control command based on the remote control operation permission range and displays the execution information that can be displayed on the vehicle screen during the execution process. After-sales personnel can directly observe the vehicle's response to the control commands through a display screen synchronized with the vehicle screen. Based on the response results, after-sales personnel will continue to issue control commands to troubleshoot the fault.

[0027] During the execution of certain control commands, the vehicle can directly display the execution information on the vehicle screen, such as controlling the speaker to sound or changing the screen content. This allows after-sales personnel to directly observe the response results through a display synchronized with the vehicle screen. Conversely, during the execution of certain control commands, the execution information cannot be displayed on the vehicle screen, such as during antenna self-tests, camera self-test routines, or USS radar self-test routines. In these cases, the vehicle feeds back the execution information not displayed on the screen to the vehicle's control unit in real time. The cloud receives this execution information from the control unit in real time and sends it to the display screen, allowing the screen to display the information in real time. After-sales personnel then make judgments based on the execution information displayed on the screen. The vehicle's response results; for some troubleshooting situations, although the execution information can be displayed on the vehicle screen, the image displayed on the screen synchronized with the vehicle screen is insufficient for analyzing the cause. After-sales personnel input log printing control commands to the cloud via the console. The cloud sends the log printing commands to the vehicle's control unit, causing the control unit to execute the log printing and upload the log to the cloud's storage after printing is complete. The cloud receives the log download command from the console, downloads the log from the storage according to the download log command, and sends the downloaded log to the display screen for display. After-sales personnel analyze the displayed log. When one type of log is insufficient for analysis, after-sales personnel can issue multiple log printing commands. After all multiple log printing commands are executed, after-sales personnel can comprehensively analyze the log.

[0028] The cloud receives fault-clearing commands from the console and sends them to the vehicle's control unit, causing the vehicle to execute the commands and clear the fault. Through these steps, after-sales personnel may discover the cause and solution of the fault during troubleshooting. They can then input the fault-clearing command into the cloud via the console, which sends it to the vehicle's control unit, allowing the vehicle to operate accordingly. When the fault is cleared, the cloud receives a remote control termination command from the console and sends it to the vehicle's control unit, displaying a remote control termination reminder on the screen. This reminder might indicate that the remote control operation is complete and that powering on the vehicle will completely exit the remote control service, posing no information security risks. If after-sales personnel discover the cause of the fault but cannot clear it, the cloud receives a repair suggestion command from the console and sends it to the vehicle's control unit, displaying repair suggestions on the screen. For example, if the fault is software-related, the cloud might provide a repair plan and temporary usage suggestions; if the fault is hardware-related, it might recommend repair or replacement of parts.

[0029] In a preferred embodiment, this application supports cross-domain remote control troubleshooting. Specifically, the method of this application further includes the following steps: the cloud receives a cross-domain remote control request instruction from the console and sends the cross-domain remote control request to the vehicle's control unit, causing the vehicle screen to display a notification message indicating whether cross-domain remote control is authorized; the cloud receives an instruction from the vehicle's control unit indicating whether to authorize cross-domain remote control operation; when the instruction to authorize cross-domain remote control operation is received from the vehicle's control unit, a cross-domain control instruction is received from the console and sent to the vehicle's control unit, causing the vehicle's control unit to determine whether to execute the cross-domain control instruction based on the scope of remote control operation permissions, and to provide real-time feedback on cross-domain information during the execution of the cross-domain control instruction; the cloud receives cross-domain information from the vehicle's control unit in real time and sends the cross-domain information to the display screen in real time, causing the display screen to display the cross-domain information in real time. The cross-domain information can be displayed in the form of text description combined with images, wherein the cross-domain information includes power domain control information and body domain control information. The power domain control information includes battery information, motor information, and charging information, and the body domain control information includes four-door information and anti-theft information.

[0030] In a preferred embodiment, the method of this application further includes the following steps: the cloud starts timing when it receives the authorization instruction; when the timing reaches a preset time threshold, it sends a remote control disconnect instruction to the vehicle's control unit, thereby stopping the remote control operation on the vehicle; the cloud resends the remote control request instruction to the vehicle's control unit, causing the notification information regarding whether the remote control operation is authorized to be displayed again on the vehicle screen; the cloud receives the authorization instruction for remote control operation again from the vehicle's control unit; when the authorization instruction for remote control operation is received again from the vehicle's control unit, the remote control operation on the vehicle is resumed. Preferably, the vehicle's control unit has a forced exit remote control function; the vehicle owner can input a forced exit remote control instruction through the vehicle screen, and the vehicle's control unit sends the received forced exit remote control instruction to the cloud; the cloud receives the forced exit remote control instruction from the vehicle's control unit, thereby stopping the remote control operation on the vehicle.

[0031] This application also provides a remote vehicle fault diagnosis system, employing any of the aforementioned remote vehicle fault diagnosis methods, such as... Figure 2As shown, the system includes a console, a display screen, and a cloud platform. The cloud platform is communicatively connected to the console, the display screen, and the control unit of the vehicle under inspection. The control unit of the vehicle under inspection includes a memory and a processor, with the memory storing remote control service programs. The console is used to input commands and send them to the cloud platform. These commands include remote control request commands, several control commands, several fault clearing commands, remote control termination commands, and maintenance suggestion commands. The cloud platform is used to receive commands from the console and send them to the vehicle's control unit, and to receive video and audio signals from the vehicle's control unit in real time and send them to the display screen in real time. The display screen is used to receive video and audio signals from the cloud platform in real time and display them in real time.

[0032] This application also provides a vehicle employing any of the aforementioned remote control troubleshooting methods for vehicle faults, comprising a control unit and a screen, wherein the control unit is communicatively connected to both the screen and the cloud; the control unit is a control unit with an integrated TBOX module and a vehicle controller, the TBOX module being used for communication with the cloud and for transmitting instructions and data, and the vehicle controller including a memory and a processor, the memory storing a remote control service program; the control unit is used to receive remote control request instructions from the cloud and run the remote control service program upon receiving the remote control request instruction, control the screen to pop up a notification message indicating whether the remote control operation is authorized, and receive instructions from the screen indicating whether to authorize the remote control operation and send them to the cloud, and capture video and audio on the screen in real time and process them into corresponding video and audio signals and send them to the cloud, and receive control instructions from the cloud and determine whether to execute the control instructions according to the scope of remote control operation permissions, and execute them according to the control instructions after confirmation, and send the execution information that can be displayed on the vehicle screen to the screen for display during execution, and receive fault elimination instructions, remote control termination instructions, and repair suggestion instructions from the cloud and execute them accordingly; the screen is used to receive instructions from the control unit and display them according to the instructions.

[0033] The various embodiments of this disclosure have been described above. These descriptions are exemplary and not exhaustive, nor are they limited to the disclosed embodiments. Many modifications and variations will be apparent to those skilled in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen to best explain the principles, practical application, or technical improvements to the embodiments in the market, or to enable others skilled in the art to understand this document.

Claims

1. A remote troubleshooting method for vehicle malfunctions, characterized in that: Includes the following steps: The cloud receives remote control request commands from the console and sends them to the control unit of the vehicle to be checked, so that the vehicle screen displays a notification message about whether the remote control operation is authorized; The cloud receives instructions from the vehicle's control unit regarding whether to authorize remote control operations. When such instructions are received, the cloud receives video and audio signals from the vehicle's control unit in real time, capturing the vehicle's screen, and sends these signals to the display screen, allowing it to display the video and audio signals in real time. The cloud also receives control commands from the console and sends them to the vehicle's control unit, which determines whether to execute the commands based on the remote control permissions. During the execution of the commands, the cloud displays the execution information that can be shown on the vehicle's screen. The cloud receives a fault clearing command from the console and sends it to the vehicle's control unit, causing the vehicle to execute the fault clearing command to clear the fault. When the fault is cleared, the cloud receives a remote control termination command from the console and sends it to the vehicle's control unit, causing the screen to display a remote control termination reminder. When the fault cannot be cleared, the cloud receives a repair suggestion command from the console and sends it to the vehicle's control unit, causing the screen to display a repair suggestion. The cloud receives the cross-domain remote control request command from the console and sends the cross-domain remote control request to the vehicle's control unit, so that the vehicle's screen displays a notification message indicating whether cross-domain remote control is authorized; The cloud receives instructions from the vehicle's control unit regarding whether to authorize cross-domain remote control operations. When the cloud receives such instructions from the vehicle's control unit, it receives cross-domain control instructions from the console and sends them to the vehicle's control unit. This allows the vehicle's control unit to determine whether to execute the cross-domain control instructions based on the scope of remote control operation permissions and to provide real-time feedback on cross-domain information during the execution of the cross-domain control instructions. The cloud receives cross-domain information from the vehicle's control unit in real time and sends it to the display screen in real time, so that the display screen can display information based on the cross-domain information in real time. The cross-domain information includes power domain control information and body domain control information. The power domain control information includes battery information, motor information, and charging information, while the body domain control information includes four-door information and anti-theft information.

2. The remote troubleshooting method for vehicle faults according to claim 1, characterized in that: It also includes the following steps: When the cloud receives video signals from the vehicle's control unit that capture the vehicle's screen, it searches for and locates sensitive information in each frame of the video. This sensitive information includes the vehicle owner's nickname, mobile phone number, identity information, location information, video collection information, music collection information, and radio station collection information. Based on the location of sensitive information in each frame of video, the sensitive information in each frame of video is masked; when sending the video signal about the vehicle screen to the display screen, a video signal with masked sensitive information is sent, so that the display screen displays the video signal about the vehicle screen with its sensitive information masked.

3. The remote troubleshooting method for vehicle faults according to claim 1, characterized in that: The control commands include log printing commands; the method further includes the following steps: when a log printing command is sent to the vehicle's control unit, the vehicle's control unit executes log printing, and after the log printing is completed, the log is uploaded to the cloud's storage; the cloud receives a log download command from the console, downloads the log from the storage according to the log download command, and sends the downloaded log to the display screen for display.

4. The remote troubleshooting method for vehicle faults according to claim 1, characterized in that: It also includes the following steps: During the execution of control commands, the vehicle feeds back execution information that cannot be displayed on the vehicle screen to the vehicle's control unit in real time; The cloud receives execution information from the vehicle's control unit in real time and sends the execution information to the display screen in real time, so that the display screen displays the execution information in real time.

5. The remote troubleshooting method for vehicle faults according to claim 1, characterized in that: It also includes the following steps: The cloud starts timing when it receives the authorization instruction. When the timing reaches the preset time threshold, it sends a remote control disconnect instruction to the vehicle's control unit to stop the remote control operation on the vehicle. The cloud then resends the remote control request instruction to the vehicle's control unit, causing the notification information on whether the remote control operation is authorized to be displayed on the vehicle's screen again. The cloud receives the instruction to authorize remote control operation again from the vehicle's control unit; when the instruction to authorize remote control operation is received again from the vehicle's control unit, remote control operation of the vehicle is restored.

6. The remote troubleshooting method for vehicle faults according to claim 1, characterized in that: It also includes the following steps: The cloud receives a forced exit command from the vehicle's control unit, causing remote control operations on the vehicle to cease.

7. A remote vehicle fault diagnosis system, employing the remote vehicle fault diagnosis method according to any one of claims 1 to 6, characterized in that: It includes a console, a display screen, and a cloud platform. The cloud platform is communicatively connected to the console, the display screen, and the control unit of the vehicle under inspection. The control unit of the vehicle under inspection includes a memory and a processor, with the memory storing remote control service programs. The console is used to input commands and send them to the cloud platform. These commands include remote control request commands, several control commands, several fault clearing commands, remote control termination commands, and maintenance suggestion commands. The cloud platform is used to receive commands from the console and send them to the vehicle's control unit, and to receive video and audio signals from the vehicle's control unit in real time and send them to the display screen in real time. The display screen is used to receive video and audio signals from the cloud platform in real time and display them in real time.

8. A vehicle, employing the remote troubleshooting method for vehicle faults as described in any one of claims 1 to 6, characterized in that: It includes a control unit and a screen, with the control unit communicating with both the screen and the cloud. The control unit includes a memory and a processor, with the memory storing a remote control service program. The control unit is used to receive remote control request commands from the cloud and run the remote control service program upon receiving the remote control request command, control the screen to display a notification message indicating whether the remote control operation is authorized, receive commands from the screen indicating whether to authorize the remote control operation and send them to the cloud, capture video and audio on the screen in real time and process them into corresponding video and audio signals and send them to the cloud, receive control commands from the cloud and determine whether to execute the control commands based on the scope of remote control operation permissions, execute them according to the control commands after confirmation, and send the execution information that can be displayed on the vehicle screen to the screen for display during execution, and receive fault elimination commands, remote control termination commands, and maintenance suggestion commands from the cloud and execute them accordingly. The screen is used to receive instructions from the control unit and display them accordingly.

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