Power supply service platform based on WeChat applet

Abstract

The invention provides a power supply service platform based on a WeChat applet, and the platform comprises a front-end applet and a background, the background comprises a management system and a database, and the management system comprises an electrician calling module, an electric power payment module, an opinion and suggestion module, a business handling instruction module, and a nearby power supply station module; and the front-end applet is provided with an interface U I for accessing each module of the management system, and is also provided with a two-dimensional code scanning module for supporting direct access to each module of the management system through two-dimensional code scanning. According to the invention, electricity consumption information consultation is provided, grid managers are supported to scan codes for connection, the basic-level service efficiency is improved, and the customer satisfaction is improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of power grid informatization technology, in particular to a power supply service platform based on a WeChat applet. BACKGROUND

[0002] The statements in this section merely provide background information related to the present application and do not necessarily constitute the prior art.

[0003] In the service practice of basic power supply stations, there are problems such as customers not being clear about the fault repair process and not being clear about the electricity information consultation channel. At the same time, due to the centralized retirement of grid managers in recent years, the village and community grid managers are frequently replaced, and customers cannot contact the district grid manager in the first time.

[0004] The traditional mode of spreading the contact information of customer managers is to print grid manager service cards and business cards, which causes economic cost of repeated printing and time cost of repeated posting, and does not conform to the concept of environmental protection. SUMMARY

[0005] In order to solve the above problems, the present application provides a power supply service platform based on a WeChat applet, which provides electricity information consultation, supports grid managers to contact by scanning codes, improves the efficiency of basic services, and improves customer satisfaction.

[0006] The present application provides a power supply service platform based on a WeChat applet, which includes a front-end applet and a background, the background includes a management system and a database, the management system includes a call electrician module, a power payment module, an opinion suggestion module, a business handling instruction module, and a nearby power supply station module; the front-end applet is configured with an interface UI for accessing each module of the management system, and is also provided with a two-dimensional code scanning module, which supports direct access to each module of the management system by scanning the two-dimensional code.

[0007] Preferably, the call electrician module displays the 24-hour duty telephone of the power supply station, the 95598 complaint and supervision telephone, and the telephone and specific service community and village of all grid managers of the power supply station; the call electrician module supports one-key dialing function, and customers can directly contact the grid manager responsible for the area to enjoy power supply services.

[0008] Preferably, users can access the call electrician module by scanning the two-dimensional code, realize the one-key dialing function through the call electrician module, and when the corresponding grid manager is replaced, the background updates the grid manager information pointed by the corresponding two-dimensional code without changing the two-dimensional code.

[0009] Preferably, the power payment module integrates the power payment, power query, and WeChat life payment of the State Grid applet.

[0010] Preferably, the suggestion module includes a suggestion filing module and a follow-up module, after the suggestion filing is completed, it is sent to the superior part and a follow-up supervision task is generated.

[0011] Preferably, the business handling instruction module integrates power grid business instructions, introduces the information that the user needs to provide to the power supply enterprise when handling each kind of business, the process involved in business handling, and relevant certificates; and links the online State Grid APP download website.

[0012] Preferably, the power grid business in the power grid business instruction includes at least low-voltage resident new installation, high-voltage new installation, low-voltage non-resident new installation, and name change.

[0013] Preferably, the nearby power supply station module displays the 24-hour service telephone numbers of all power supply stations in the jurisdiction of each county power supply company and each district power supply center, supports one-key dialing, and provides the geographic positions of all power supply station business halls in the jurisdiction, which can realize one-key navigation.

[0014] Preferably, the management system is a Minna development framework.

[0015] Preferably, the management system and the database are set on the cloud.

[0016] Compared with the prior art, the application has the following beneficial effects:

[0017] (1) The application provides electricity consumption information consultation through the power payment module, the suggestion module, the business handling instruction module, and the nearby power supply station module, which facilitates customers to handle various businesses, improves the efficiency of grassroots service, and improves customer satisfaction.

[0018] (2) The application facilitates customers to directly contact the grid manager through the electrician calling module, supports the grid manager to contact by scanning the code, improves customer satisfaction, and avoids the economic cost of repeated printing of the grid manager's propaganda service card and business card and the time cost of repeated posting. BRIEF DESCRIPTION OF DRAWINGS

[0019] The drawings accompanying the specification of the application form a part of the application and serve to further understand the application. The schematic embodiments of the application and the description thereof serve to explain the application and do not constitute an improper limitation on the application.

[0020] Fig. 1 The accompanying drawings constitute a schematic diagram of the system of the application,

[0021] Fig. 2 The accompanying drawings constitute a schematic diagram of the system of the application,

[0022] Fig. 3 The accompanying drawings constitute a schematic diagram of the system of the application, DETAILED DESCRIPTION

[0023] The present application will be further described below in conjunction with the accompanying drawings and embodiments.

[0024] It is to be noted that the terms used herein are merely for describing specific embodiments and are not intended to limit exemplary embodiments according to the present disclosure. As used herein, the singular forms are intended to include the plural forms as well, unless the context clearly indicates otherwise, and it will be further understood that the terms "comprise" and / or "include" when used in this specification, specify the presence of features, steps, operations, devices, components and / or combinations thereof.

[0025] In the present disclosure, the terms such as "upper", "lower", "left", "right", "front", "back", "vertical", "horizontal", "side", "bottom", etc. indicate the orientation or positional relationship based on the orientation or positional relationship shown in the drawings, which is only a relationship word determined for the convenience of describing the structural relationship of the components or elements of the present disclosure, and is not intended to specify any component or element in the present disclosure, and cannot be understood as a limitation on the present disclosure.

[0026] Embodiment 1

[0027] As Figs. 1 to 3 shown, the present application provides a power supply service platform based on a WeChat mini program, including a front-end mini program and a background, the background including a management system and a database, the management system including a call electrician module, a power payment module, a suggestion module, a business handling instruction module, and a nearby power supply station module; the front-end mini program is configured with an interface UI for accessing each module of the management system, and is also provided with a two-dimensional code scanning module, which supports direct access to each module of the management system through two-dimensional code scanning.

[0028] The WeChat mini program based on the Minna development framework of the present application is composed of WXML, WXSS, JS and JSON files, and includes three modules of a page view layer, a Native system layer and an application logic layer. The front-end page view layer is built by WXML and WXSS files, which are used to build the basic view structure of the page and control the display style of the page.

[0029] Specifically, the call electrician module displays the 24-hour duty telephone of the power supply station, the 95598 complaint and supervision telephone, the telephone of all grid managers of the power supply station and the specific service community and village; the call electrician module supports one-key dialing function, and customers can directly contact the grid manager responsible for the area to enjoy power supply services.

[0030] Preferably, users can access the call electrician module by scanning the two-dimensional code, and realize the one-key dialing function through the call electrician module. When the corresponding grid manager is replaced, the background updates the grid manager information pointed by the corresponding two-dimensional code without changing the two-dimensional code.

[0031] The customer can directly contact the grid manager responsible for the area to enjoy the power supply service. When the traditional customer has the power supply service demand, he / she often searches the official service hotline 95598 of State Grid through the network. After the customer dials the 95598 telephone, the State Grid customer service center is responsible for answering the 95598 telephone from the customers all over the country. After the customer service personnel of the State Grid customer service center hear the customer's telephone, they need to record the customer's name, telephone, address and appeal in detail, and send them to the power supply company of the grid province where the customer is located in the form of 95598 work order through the energy internet marketing service system. The 95598 order receiving personnel of the grid province power supply company sends the geographical location information reflected by the customer to the corresponding city power supply company. The city power supply company sends the geographical location information reflected by the customer to the corresponding county power supply company or urban power supply center. The county power supply company or urban power supply center further distributes it to the grid manager responsible for the area of the customer. The grid manager provides on-site service. The chain involves 9 links and is long. Through the applet, the customer can directly contact the grid manager or the power supply station 24-hour service telephone from the customer side, greatly shortening the service chain and improving the timeliness of service.

[0032] Specifically, the power payment module integrates the State Grid applet electricity payment, electricity quantity inquiry, WeChat life payment, including water fee, electricity fee, gas fee, traffic violation, heating fee payment, etc., and integrates 9 aspects of daily convenient life payment and electricity quantity inquiry function.

[0033] Specifically, the opinion and suggestion module includes an opinion filing module and a follow-up module. After the opinion filing is completed, it is sent to the superior part and a follow-up supervision task is generated.

[0034] After the user fills in the opinions and suggestions, the superior management unit of the power supply station, i.e. each county power supply company and power supply center, counts the user's opinions and suggestion collection through the background, and the superior management unit of the power supply station distributes the responsibility of the power supply station and supervises the solution.

[0035] Specifically, the business handling explanation module integrates the power grid business explanation, introduces the information that the user needs to provide to the power supply enterprise when handling each business, the process involved in business handling, and the relevant certificates, reduces the number of times to go back and forth to the business hall, links the online State Grid APP download website, guides the customer to handle electricity online, and provides home electricity handling service for customers.

[0036] Preferably, the power grid business in the power grid business explanation at least includes low-voltage resident new installation, high-voltage new installation, low-voltage non-resident new installation, and name change.

[0037] Specifically, the nearby power supply module displays the 24-hour service telephone of all power supply stations in the jurisdiction of each county power supply company and each district power supply center, supporting one-key dialing; provides the geographic location of all power supply station business halls in the jurisdiction, which can realize one-key navigation.

[0038] Preferably, the management system and the database are set in the cloud.

[0039] The application realizes the two-way three-province principle, that is, the power supply service personnel and the user realize time saving, labor saving and money saving.

[0040] First, time saving. The time consumption of the grid manager's repetitive posting is extremely large. The manual time consumption of the two-dimensional code publicity through online means such as WeChat and QQ is almost zero. The user directly contacts the responsible regional grid manager or the 24-hour service telephone of the power supply station through the applet, greatly shortens the service chain, improves the timeliness of service, and reduces the average time required for service time length from 40 minutes to 10 minutes.

[0041] Second, labor saving. The applet simplifies the "business handling instructions" module, which can make the service personnel explain the common electricity business to the customers more easily, the user basically no longer needs to consult the same problem repeatedly, and the customer is prompted to bring all relevant certificates at one time to realize the "most running once" for electricity handling, and the applet links the online State Grid APP download website to guide the customer to handle electricity online and provide home electricity handling service for the customer.

[0042] Third, money saving. The applet development has zero investment cost, the internal applet can be modified at will, the two-dimensional code pattern remains unchanged, realizes one-time code generation, permanent use, and the printing of grid manager business cards or service stickers is not expensive, but the quantity is large every year, the order of magnitude is several hundred thousand, the overall cost is huge, the customer can learn about the electricity handling and electricity related policies through the applet, and the applet has multiple comparison and calculation functions, which can make the customer compare and calculate the electricity price policy according to the customer's own electricity situation, such as single system and two-part system for industrial and commercial enterprises, basic electricity cost according to capacity and demand, time-of-use and non-time-of-use for residents, etc., to select the most suitable electricity price scheme, and greatly save the electricity cost.

[0043] The above is only the preferred embodiment of the application and is not used to limit the application. For those skilled in the art, the application can have various changes and modifications. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the application shall be included in the protection scope of the application.

[0044] The above describes the specific embodiments of the application in combination with the drawings, but is not a limitation on the protection scope of the application. Those skilled in the art should understand that various modifications or changes made on the basis of the technical solutions of the application without creative labor are still within the protection scope of the application.

Claims

1. A power supply service platform based on WeChat applet, comprising a front-end applet and a back-end, the back-end comprising a management system and a database, characterized in that: the management system comprises a call electrician module, a power payment module, an opinion and suggestion module, a business handling instruction module, and a nearby power supply station module; the front-end applet is configured with interfaces UI for accessing each module of the management system, and is also provided with a two-dimensional code scanning module to support direct access to each module of the management system through two-dimensional code scanning.

2. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the call electrician module displays the 24-hour duty telephone of the power supply station, the 95598 complaint and supervision telephone, and the telephone of all grid managers of the power supply station and specific service communities and villages; the call electrician module supports one-key dialing function, and customers can directly contact the grid manager responsible for the area to enjoy power supply services.

3. The power supply service platform based on WeChat applet according to claim 2, characterized in that: users can access the call electrician module by scanning two-dimensional codes, and realize one-key dialing function through the call electrician module; when the corresponding grid manager is replaced, the back-end updates the grid manager information pointed by the corresponding two-dimensional code without changing the two-dimensional code.

4. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the power payment module integrates the functions of paying electricity bills through the State Grid applet, querying electricity quantity, and paying life expenses through WeChat.

5. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the opinion and suggestion module comprises an opinion filing module and a follow-up visit module, and after the opinion filing is completed, it is sent to the superior part and a follow-up visit supervision task is generated.

6. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the business handling instruction module integrates power grid business instructions, introduces the information that users need to provide to power supply enterprises when handling each kind of business, the process involved in business handling, and related certificates; links the download website of the State Grid APP.

7. The power supply service platform based on WeChat applet according to claim 6, characterized in that: the power grid business in the power grid business instructions at least includes low-voltage resident new installation, high-voltage new installation, low-voltage non-resident new installation, and name change and transfer.

8. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the nearby power supply station module displays the 24-hour service telephone of all power supply stations in the jurisdiction of each county power supply company and each district power supply center, and supports one-key dialing; provides the geographic positions of all power supply station business halls in the jurisdiction, and can realize one-key navigation.

9. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the management system is developed based on Mina framework.

10. The power supply service platform based on WeChat applet according to claim 1, characterized in that: the management system and the database are arranged on the cloud.

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